customer service analyst

American Express

<div>
 
 
 
 
 
 At American Express, our culture is built on a 175-year history of innovation, shared
 
 
 values
 
 
 and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
 
 
 
 
 
 
 How will you make an impact in this role?
 
 
 
 
 
 
 American Express is on a journey to provide the world&rsquo;s best customer experience every day. The Dispute and Fraud Gate (DGT) team, within Global Services Group (GSG), will allow American Express to centralize the disputes process in a way that benefits our customers and enables us to more effectively leverage our quality of service. This position operates in a 24/7 environment, including working in shifts and on weekends. On-Going flexibility is required.
 
 
 
 <ul>
 <li>
 
 
 To Solve for Amex Card Member's queries efficiently and provide the world&rsquo;s best customer experience every day
 
 
 
 </li>
 <li>
 
 
 Ability to Take Quick Decisions and Respond to Customer Inquiries
 
 
 
 </li>
 <li>
 
 
 Deliver extraordinary customer care by responding to questions concerning
 
 
 
 </li>
 <li>
 
 
 Provide Superior Customer Experience on Calls to Consumer Card Members
 
 
 
 </li>
 <li>
 
 
 Resolve all Customer Queries and Follow Established Procedures as Appropriate
 
 
 
 </li>
 <li>
 
 
 Provide alternatives and apply Superior Service No, Call Handling Skills
 
 
 
 </li>
 <li>
 
 
 To Ensure Best Possible Solutions and FCR to Card Members
 
 
 
 </li>
 <li>
 
 
 Deliver to the Customer, Employees and Shareholder Metrics as per Goals
 
 
 
 </li>
 <li>
 
 
 Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands
 
 
 
 </li>
 <li>
 
 
 To Meet Their Needs and Ensure Quality Service is given at all times
 
 
 
 </li>
 <li>
 
 
 Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries
 
 
 
 </li>
 <li>
 
 
 Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment
 
 
 
 </li>
 <li>
 
 
 Grow and nurture customer relationships on every interaction that results in measurable customer value
 
 
 
 </li>
 <li>
 
 
 Document necessary account information and offer custom solutions that benefit the customer
 
 
 
 </li>
 <li>
 
 
 Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
 
 
 
 </li>
 </ul>
 
 
 
 Minimum Qualifications
 
 
 
 
 <ul>
 <li>
 
 
 Minimum 10+2 in any workstream
 
 
 
 </li>
 <li>
 
 
 Minimum 1 Year experience in International Voice Process
 
 
 
 </li>
 </ul>
 
 
 
 Preferred Qualifications
 
 
 
 
 <ul>
 <li>
 
 
 Excellent communication skills
 
 
 
 </li>
 <li>
 
 
 Preferably Graduate in any stream
 
 
 
 </li>
 </ul>
 
 We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
 
 <ul>
 <li>
 
 Competitive base salaries&nbsp;
 
 </li>
 <li>
 
 Bonus incentives&nbsp;
 
 </li>
 <li>
 
 Support for financial-well-being and retirement&nbsp;
 
 </li>
 <li>
 
 Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)&nbsp;
 
 </li>
 <li>
 
 Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;
 
 </li>
 <li>
 
 Generous paid parental leave policies (depending on your location)&nbsp;
 
 </li>
 <li>
 
 Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;
 
 </li>
 <li>
 
 Free and confidential counseling support through our Healthy Minds program&nbsp;
 
 </li>
 <li>
 
 Career development and training opportunities
 
 
 </li>
 </ul>
 
 American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. &nbsp;
 
 
 
 
 Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
 
</div>

Customer Service Analyst

Eminent4U

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As a Customer Escalation Specialist at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction.Responsibilities:<ul><li>Receive and investigate customer inquiries, complaints, and issues through various communication channels.</li><li>Provide timely and effective resolutions to customer concerns, ensuring customer satisfaction.</li><li>Professional Letter and Email Writings to resolute the complaints and queries as per FCA protocols.</li><li>Communicate with customers professionally and empathetically, actively listening to their needs and concerns.</li><li>Clearly explain solutions, policies, and procedures to customers.</li><li>Analyze customer issues to identify root causes and recommend solutions.</li><li>Collaborate with other departments to resolve complex problems.</li><li>Maintain detailed records of customer interactions, complaints, and resolutions.</li><li>Ensure that customer information is accurate and up to date in the database.</li><li>Identify trends and recurring issues and suggest process improvements to prevent future problems.</li><li>Work with the team to streamline customer resolution procedures.</li><li>Collect and document customer feedback and suggestions for product or service improvement.</li><li>Share valuable customer insights with the appropriate departments.</li><li>Educate customers about products, services, and features to optimize their experience</li><li>Provide information on policies and procedures when necessary.</li></ul>Competency and Qualifications:<ul><li>Demonstrates a genuine commitment to meeting customer needs and providing a positive customer experience.</li><li>Identifies and resolves customer issues effectively.</li><li>Communicates with customers clearly, professionally, and empathetically.</li><li>Shows understanding and compassion towards customers' concerns and issues.</li><li>Adapts to varying customer needs and challenges.</li><li>Ensures accurate record-keeping and issue resolution.</li><li>Works effectively with team members and other departments.</li><li>High school diploma or equivalent (Bachelor's degree preferred).</li><li>At least two years of experience in customer service or a related role.</li><li>Strong customer service and conflict resolution skills.</li><li>Excellent communication skills, both verbal and written.</li><li>Empathetic and patient, with a customer-centric approach.</li><li>Proficiency in using customer service software and databases.</li></ul>Why Join Eminent4U Private Limited?<ul><li>Handsome Pay along with other fringe benefits.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li><li>Afternoon Shifts: 01:00 pm till 09:30 pm | 02:00 pm till 10:30 pm PST with alternate weekends off.</li></ul>Job Type: Full-Time | PermanentExperience: at least 2-3 years of experience in similar capacitySalary: Up to PKR 150,000 per monthLocation: PECHS, Block-6, Karachi.Email: careers@eminent4u.comJob Type: Full-timePay: Up to Rs150,000.00 per monthExperience:<ul><li>Customer Service: 1 year (Preferred)</li><li>Customer Resolution: 2 years (Preferred)</li></ul>Work Location: In person

Customer Service Analyst (Escalations)

<div>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
The Account Protection Specialist is responsible for utilizing fraud management techniques/tools while reviewing existing Consumer and/or Business accounts to identify possible fraudulent activity and minimize the potential loss to American Express by gathering and analyzing pertinent data to determine the appropriate course of action. The Account Protection Specialist will be responsible for handling inbound/outbound calls on accounts while maintaining a professional working relationship between American Express, the customer and external banks. Additional responsibilities include identifying fraud trends and developing continuous process improvements.
Minimum Qualification:<ul><li>
Experience working with online deposit fraud</li><li>
Excellent Customer First Focus = Easy, Recognize, Solve</li><li>
Ability to conduct a meticulous analysis of each instance of potentially unusual financial activity, using both internal and external databases</li><li>
Should have the ability to digest and synthesize large amounts of information, financial and otherwise from numerous sources</li><li>
Ability to effectively communicate American Express concerns while ensuring customers that they are valued</li><li>
Strong computer literacy with a solid working knowledge of current internet technology, the ability to research information for business related purposes and proficiency with Microsoft Office products</li><li>
Must possess intuitive and deductive reasoning skills and be comfortable making decisions and recommendations in unclear circumstances</li><li>
Manage multiple tasks effectively while progressing through work concurrently</li><li>
Resilient with the desire to continually improve personal performance, customer satisfaction and business brand</li><li>
Demonstrated patience and ability to solve customer concerns</li><li>
Ability to navigate in multiple computer systems while interacting with the customer simultaneously</li><li>
Must be able to effectively listen to the customer, make a connection, acknowledge and empathize when appropriate</li><li>
Must have strong time management skills and the ability to work under pressure and with limited supervision</li><li>
Must have excellent written and verbal communication skills</li></ul>
Preferred Qualification:<ul><li>
Ability to use good, sound judgment in decision making</li><li>
Ability to effectively manage change and remain calm in stressful situations</li><li>
Self-Motivated and committed to drive results with professional business maturity</li></ul>

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>
Competitive base salaries</li><li>
Bonus incentives</li><li>
Support for financial-well-being and retirement</li><li>
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)</li><li>
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need</li><li>
Generous paid parental leave policies (depending on your location)</li><li>
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)</li><li>
Free and confidential counseling support through our Healthy Minds program</li><li>
Career development and training opportunities</li></ul>
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.</div>

Customer Service Analyst T2-II

<div>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they do preventive work to avoid future overdue with accounts that have a high exposure.<ul><li>
Supporting the merchant business for EMEA market.</li><li>
Providing best in class merchant experience by resolving Financial and Maintenance queries for EMEA - Multicurrency merchants</li><li>
Perform maintenance activity of the accounts including financial &amp; ad hoc requests by the merchants.</li><li>
Liaising with the various affiliation channels to ensure this process runs smoothly (Third parties, Client Managers, Acquisition, Sitel, SRS, Genesis Agreements etc)</li><li>
Ensuring all performance standards are met viz. business targets, First contact resolution, controls and compliance requirements etc.</li></ul>
Minimum Qualifications<ul><li>
Graduate / post-graduate</li></ul>
Preferred Qualifications<ul><li>
Strong interpersonal, communication and listening skills</li><li>
Good analytical skills with eye for detail.</li><li>
Proficient in MS Office Tools; Word, PowerPoint and Excel. (able to easily analyze data, skilled at formatting, formulas)</li><li>
High level of personal accountability and attention to detail are needed, along with the ability to manage multiple tasks simultaneously</li><li>
Out of the box thinking, teamwork, curiosity &amp; adaptability</li><li>
Good understanding of merchant business.</li><li>
Demonstrated ability to effectively work in strenuous and challenging conditions</li></ul>

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.</div>

Customer Service Analyst T3-I

<div>
 
 
 At American Express, our culture is built on a 175-year history of innovation, shared
 
 
 
 
 values
 
 
 and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
 
 
 
 
 Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
 
 
 
 
 
 
 How will you make an impact in this role?
 
 
 
 
 
 
 Performing appropriate Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they do preventive work to avoid future overdue with accounts that have a high exposure.
 
 <ul>
 <li>
 
 Managing and processing New Commercial Client and Card Member applications
 
 </li>
 <li>
 
 Servicing Clients through Emails
 
 </li>
 <li>
 
 Ensure established compliance measures are met when completing set up and maintenance of accounts
 
 </li>
 <li>
 
 checks against incoming Corporate Applications ensuring that AXP meets its regulatory, fraud, risk, AML, and due diligence requirements
 
 </li>
 <li>
 
 Liaising with internal Business Partners with relation to any erroneous or incomplete set ups received
 
 </li>
 <li>
 
 Manage the &ldquo;end to end&rdquo; journey of a commercial setup and Card Member
 
 </li>
 <li>
 
 Multitask and efficiently navigate through multiple screens and systems to effectively provide extraordinary customer care Work in a fast-paced, structured service center environment
 
 </li>
 <li>
 
 Document necessary account information and offer solutions that benefit the customer and our business
 
 </li>
 <li>
 
 Maintain acceptable performance standards, including effectiveness, efficiency, and quality
 
 </li>
 </ul>
 
 
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 
 Graduate
 
 </li>
 </ul>
 
 
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 
 Demonstrated ability to work independently in a fast paced, structured, high-volume environment with minimal supervision
 
 </li>
 <li>
 
 Proven negotiation/problem solving skills with internal and external clients
 
 </li>
 <li>
 
 Strong flexibility/adaptability to manage multiple tasks within stringent time frames while maintaining accuracy
 
 </li>
 <li>
 
 Must possess strong planning and organizational skills
 
 </li>
 <li>
 
 Demonstrated excellent written/verbal communication skills and ability to communicate and work effectively with all levels of management
 
 </li>
 <li>
 
 Must be flexible to work any shift during core hours of operations Monday through Friday in a 24-hour environment, weekends working, if required (depending on business needs)
 
 
 </li>
 </ul>
 
 We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
 
 <ul>
 <li>
 
 Competitive base salaries
 
 </li>
 <li>
 
 Bonus incentives
 
 </li>
 <li>
 
 Support for financial-well-being and retirement
 
 </li>
 <li>
 
 Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
 
 </li>
 <li>
 
 Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
 
 </li>
 <li>
 
 Generous paid parental leave policies (depending on your location)
 
 </li>
 <li>
 
 Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
 
 </li>
 <li>
 
 Free and confidential counseling support through our Healthy Minds program
 
 </li>
 <li>
 
 Career development and training opportunities
 
 
 </li>
 </ul>
 
 American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
 
 
 
 
 Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
 
</div>

Plymouth Rock Assurance

<div>In this position the Customer Service Data Analyst is crucial in supporting the Customer Service Center, Underwriting, and Sales teams by providing actionable insights through data analysis and comprehensive reporting. This role requires expertise in Tableau for creating reports and dashboards, proficiency in SQL Server for data extraction and query management, and the ability to support various databases and systems. The successful candidate will work closely with the Customer Service Center, Underwriting, and Sales management teams, while also interacting with Product, Finance, and IT departments. Additionally, this role includes responsibilities as a backup programmer for our Client Letter system.

RESPONSIBILITIES
<ul>
<li>Collect, analyze, and interpret data from various sources to generate reports and dashboards.</li>
<li>Develop and maintain regular and ad-hoc reports for Service, Underwriting, Sales.</li>
<li>Identify trends, patterns, and anomalies in data to provide actionable insights.</li>
<li>Pull data from the Data Warehouse and other sources using SQL Server, running complex queries and building datasets for analysis.</li>
<li>Analyze call center metrics such as call volume, average handle time, and customer satisfaction scores.</li>
<li>Provide insights to improve call center efficiency and customer experience.</li>
<li>Develop reports to monitor agent performance and call center KPIs.</li>
<li>Monitor and report on service levels, turnaround times, and customer feedback</li>
<li>Analyze underwriting metrics and workflows to identify areas for process improvement.</li>
<li>Create reports to track underwriting performance and efficiency.</li>
<li>Create reports to track sales performance and efficiency.</li>
<li>Develop dashboards and visualizations to track performance and identify opportunities for enhancement.</li>
<li>Analyze existing processes and automate manual functions through technology</li>
<li>Work closely with department heads and team members to understand data needs and reporting requirements.</li>
<li>Present findings and recommendations to stakeholders in a clear and actionable manner.</li>
<li>Collaborate with IT and data management teams, including Product and Finance, to ensure data integrity and accuracy.</li>
<li>Identify and implement best practices for data collection, analysis, and reporting.</li>
<li>Continuously evaluate and improve reporting processes to enhance efficiency and effectiveness.</li>
<li>Serve as a backup programmer for the Client Letter system.</li>
<li>Program and debug client letters, run batch jobs, and resolve any related issues.</li>
</ul>
QUALIFICATIONS
<ul>
<li>Bachelor's degree in Data Science, Statistics, Computer Science, Business Analytics, or a related field.</li>
<li>Proven experience as a Data Analyst, Business Analyst, or similar role, preferably within a customer service or financial services environment.</li>
<li>Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau, Power BI).</li>
<li>Strong analytical skills with the ability to interpret complex data and present findings clearly.</li>
<li>Experience with call center metrics and underwriting processes is a plus.</li>
<li>Excellent communication skills, both written and verbal.</li>
<li>Strong attention to detail and ability to work independently with minimal supervision.</li>
<li>Ability to manage multiple projects and deadlines effectively.</li> 
</ul>
SALARY RANGE

The pay range for this position is $61,500 to $81,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.
PERKS &amp; BENEFITS
<ul>
<li>4 weeks accrued paid time off + 8 paid national holidays per year, and 2 floating holidays</li>
<li>Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)</li>
<li>Annual 401(k) Employer Contribution</li>
<li>Free onsite gym and health center at our Woodbridge Location
</li><li>Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
</li><li>Robust health and wellness program and fitness reimbursements</li>
<li>Various Paid Family leave options including Paid Parental Leave</li>
<li>Tuition Reimbursement
</li></ul>ABOUT THE COMPANY

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of &ldquo;A-/Excellent&rdquo;.

#LI-DNI</div>

Customer Service Data Analyst

eClerx

<div>
 
 Job Description
 
 
 
 Customer Service Analyst - Voice Process
 
 
 Mumbai| Full-time (FT) | Customer Operations
 
 
 Shift Timings &ndash; Night Shift |Management Level &ndash; A| Travel Requirements - NA
 
 
 The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus.
 
 
 
 Analyst Role and responsibilities:
 
 
 
 <ul>
 <li>
 Interaction with Techs in field to provide them real time support
 </li>
 <li>
 Checking status of services on account in diagnostic tools
 </li>
 <li>
 Ensure to take appropriate steps to resolve customer's problems
 </li>
 <li>
 Troubleshooting of technical issues related to customer&rsquo;s services Tier 1.5 support
 </li>
 <li>
 Communicate effectively and close looping with client in case of observations
 </li>
 <li>
 Updating status in internal as well as client tools
 </li>
 <li>
 Meet process expectations with high quality standards and adherence to SLAs
 </li>
 <li>
 Candidate shall adhere to the information security requirements
 </li>
 <li>
 Keep a track of all technicians with regards to the jobs assigned to them
 </li>
 <li>
 Call up customers in case of any delays or to confirm appointments
 </li>
 <li>
 Answer inbound calls from technicians and/or customers
 </li>
 <li>
 Provision equipment&rsquo;s on customers&rsquo; accounts once the technician has installed them
 </li>
 <li>
 Audit work orders for accuracy and make corrections if required
 </li>
 <li>
 Check for signal levels on all equipment and certify jobs as completed
 </li>
 <li>
 Call up technicians to verify their status if they are taking longer on the job
 </li>
 <li>
 Call up customers one hour prior to their appointment window end time to confirm the technician visit time
 </li>
 <li>
 Call up customers to verify if they are home or not and take another appointment in case of customers being away
 </li>
 <li>
 Add equipment to account in case there is any work order error or if the customer decided to switch some equipment
 </li>
 <li>
 Coordinate with technicians and re-assign jobs if some technicians are unable to make it to their appointment
 </li>
 <li>
 Reschedule jobs based on available schedule of customers and technicians
 </li>
 <li>
 Ensure customer satisfaction by understanding their needs and customizing the solution
 </li>
 <li>
 Coordinate with DOJ/DOI team in case of any issues with regards to provisioning or adding equipment
 </li>
 <li>
 Fill up the completion report and share with the APM/PM on a daily basis
 </li>
 <li>
 Collate and share information for all appointments that are cancelled
 
 
 </li>
 </ul>
 
 Technical and Functional Skills:
 
 
 
 <ul>
 <li>
 Good communication and interpersonal skills
 </li>
 <li>
 Ability to quickly and efficiently assimilate process knowledge
 </li>
 <li>
 Good at problem solving and root cause analysis
 </li>
 <li>
 Professional in conduct/behavior, appearance and communication
 </li>
 <li>
 Understanding of web technology and cable setup
 </li>
 <li>
 Needs to have ability to adapt to perpetual changes as per Business requirement.
 </li>
 <li>
 Must be reliable in terms of attendance and timing
 </li>
 <li>
 Flexible for 24X7 Shifts (Night shifts)
 </li>
 <li>
 Ability to multi-task &ndash; For Ex: take notes while on the call etc.
 </li>
 <li>
 Ability of analyzing information and evaluating results to choose the best solution and solve problems
 </li>
 <li>
 Basic Knowledge of excel
 </li>
 <li>
 Experience in Troubleshooting related process
 </li>
 <li>
 Experience in cable or telecom industry
 </li>
 <li>
 Ability to analyze information and evaluate results to choose the best solution and solve problems
 
 
 </li>
 </ul>
 
 About The Team
 
 
 
 eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.
 
 
 eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.
</div>

Analyst

Search 10000+ Customer service analyst jobs near you this March. New roles added regularly across leading industries. Apply today.

10000 customer service analyst jobs Near Me

Customer Service Analyst

Customer Service Analyst (Escalations)

Customer Service Analyst T2-II

Customer Service Analyst T3-I

Customer Service Analyst T2-II

Customer Service Data Analyst

Analyst