customer service analyst

Public Consulting Group

<div><p>Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.&mdash;all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com .
</p><p></p><p><b>Duties and Responsibilities
</b></p><ul><li>Responds to inquiries and questions in a timely manner
</li><li>Analyzes and formats data for reporting
</li><li>Analyzes inquiry data to inform customer training topics and training programs.
</li><li>Trains clients on the use of project systems
</li><li>Tests functionality of newly released applications
</li><li>Collects/enters/codes data into data collection program within set timeliness and accuracy performance standards.
</li><li>Communicates effectively with clients to provide information and answer questions.
</li><li>Works within a team to complete data entry and related tasks.
</li><li>Works within a team to accomplish other duties on projects to meet necessary deadlines.
</li><li>Provides training and guidance to Customer Service Operations Analysts in area of expertise
</li></ul><p><b>Required Skills
</b></p><ul><li>Analytical skills, including the ability to analyze and organize data.
</li><li>Excellent Communication skills. Ability to provide superior customer service support via phone
</li><li>Ability to design and deliver online trainings.
</li><li>Ability to manage time to meet critical deadlines.
</li><li>Strong attention to detail.
</li><li>Ability to work independently and with a team
</li><li>Excellent ability to build and maintain business relationship with clients.
</li><li>Proficiency in MS Office products, including PowerPoint, Excel and Word.
</li><li>Some travel required.
</li></ul><p><b>Qualifications
</b></p><ul><li>High School diploma or equivalent required, bachelor&rsquo;s degree preferred
</li><li>3+ years working in office or corporate environment required, experience with MS Office Application, Call Center/Client Service Experience strongly required
</li></ul><p><b>Working Conditions
</b></p><ul><li>Office Setting
</li></ul><p><b>The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.
</b></p><p></p><p><b>Compensation:
</b></p><p>Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.
</p><p></p><p>Range: $59,900 - $69,900
</p><p>#LI-AH1
</p><p>#LI-remote
</p><p></p><p>PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.
</p><p></p><p><b>EEO Statement:
</b></p><p>Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.</p></div>

Customer Service Operations Analyst

Popular, Inc.

<p><b>Job Type</b></p><p>Seasonal | Full Time - Non Exempt</p><p><b>General Description</b></p><p>Under general supervision, this position provides a broad range of routine administrative and general support duties for one or more areas of the Data Services including, but not limited to, Data Entry, Setups, and Billing</p><p><b>Essential Duties and Responsibilities</b></p><ul><li>Is responsible for the operational tasks associated with customers. The Analyst will ensure that all requests are processed in a timely manner; and provide a high level of service to both internal and external clients, as well as team members.</li><li>Receive and review customer agreements.</li><li>Process customer set-up requests.</li><li>Create customer files documenting customer service agreements, initial account set-up, subsequent maintenance, billing, and service claims.</li><li>Provide technical assistance to Cash Mgmt. Sales staff in the Region as well as external customers.</li><li>Track customer inquiries and claims and submit statistics to the management.</li><li>Refer any customized product requests to product management team.</li><li>Keep all team members aware of any relevant situation regarding their customers.</li><li>Adhere to established policies, procedures, and controls related to BSA and transferring funds.</li><li>Adhere to established projects as assigned.</li><li>Handle customer service calls directly as required.</li><li>Assist with the training of new staff members</li></ul><p><b>Education</b></p><p>A minimum of 60 credits approved or equivalent combination of education and related experience</p><p>Note: Related experience refers to the professional background related to the responsibilities and skills required for the position</p><p><b>Experience</b></p><p>At least two (2) years of experience in customer service and banking operations.</p><p><b>Additional Requirements</b></p><ul><li>Effective oral and written communication skills in English (fluent) and Spanish.</li><li>Proficient in Microsoft Office 365, including Excel, Word, Power Point, Teams and Outlook</li><li>Excellent customer service skills, including telephone skills and telephone etiquette.</li><li>Adaptability to change with a positive, continuous learning mindset.</li><li>Detail oriented with the ability to multi-task.</li><li>Ability to prioritize daily workflow to ensure all requests are processed in an accurate and timely manner.</li></ul><p><b>Region Locations</b></p><p>Se&ntilde;orial Center Building</p><p>San Juan, PR</p><p><b>Work Schedule</b></p><p>Hybrid work schedule</p><p>Monday to Friday- 8:00 a.m. to 5:00 p.m. (9:00 a.m. to 6:00 p.m. during Daylight Saving Time)</p><p>Flexibility to work non-business hours, holidays, and weekend when needed.</p><p>Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs</p><p><b>Values</b></p><p>1. Passion for People</p><p>3. Succeed Together</p><p>2. Own Every Moment</p><p>4. Build the Future</p><p>Job Type: Full-time</p><p>Base Pay: From $16.50 per hour</p><p>Application Question(s):</p><ul><li>Would you be open to a temporary position?</li></ul><p>Work Location: Hybrid remote in San Juan, PR</p>

Operations Analyst (Seasonal)

Concentrix

<p></p><div><p><b>Job Title: Business Analyst with Customer Support experience</b></p><p><b>
Location: Omaha, NE (Onsite - 5 days a week)</b></p><p></p><p><b>
Job Summary:</b></p><p>
The Business Analyst and Customer Support Representative will be responsible for bridging the gap between IT and the business by using data analytics to assess processes, determine requirements, and deliver data-driven recommendations and reports to executives and stakeholders. This role also requires providing exceptional customer support and ensuring customer satisfaction.</p><p></p><p><b>
Key Responsibilities:</b></p><ul>
<li><p>Provide strong customer support by addressing customer queries and issues efficiently and independently.</p></li>
<li><p>Perform detailed business analysis, identify business needs, and determine solutions to business problems.</p></li>
<li><p>Utilize O365 suite of apps effectively for documentation and collaboration.</p></li>
<li><p>Facilitate and participate in customer calls, working towards prompt and effective solutions.</p></li>
<li><p>Analyze and interpret data using tools like Tableau to support decision-making processes.</p></li>
<li><p>Develop and maintain expertise in electronic messaging formats such as EDI, XML, and others.</p></li>
<li><p>Support project management activities by applying project management methodologies where applicable.</p></li>
<li><p>Communicate effectively with team members, stakeholders, and executives.</p></li>
</ul><p><b>Must-Have Qualifications:</b></p><ul>
<li><p>4 to 8 years of experience in business analysis and customer support roles.</p></li>
<li><p>Experience with O365 applications.</p></li>
<li><p>Strong skills in customer support and business analysis, particularly in railroading and electronic messaging.</p></li>
<li><p>Expertise in two or more electronic messaging formats: EDI, XML, JSON, Flat File, ISA, AAR, or CLM.</p></li>
<li><p>Strong analytical skills and problem-solving capabilities.</p></li>
<li><p>Excellent communication skills.</p></li>
</ul><p><b>Good-to-Have Qualifications:</b></p><ul>
<li><p>Experience with EDI X-12.</p></li>
<li><p>Knowledge of data analytics tools like Tableau.</p></li>
<li><p>Basic programming knowledge including scripting, understanding of variables, loops, data structures, and function calls.</p></li>
<li><p>Railroad industry experience.</p></li>
<li><p>Familiarity with project management methodologies.</p></li>
</ul><p><b>Desired Profile:</b></p><ul>
<li><p>Strong commitment to understanding and meeting customer needs.</p></li>
<li><p>Capable of working independently to resolve issues and provide solutions.</p></li>
<li><p>Demonstrates a strong background in customer-focused culture.</p></li>
<li><p>Enthusiastic about continuous learning and adapting to new technologies and methodologies.</p></li>
</ul><p></p><p>The base salary for this position is $67,000 to $77,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.</p><p></p><p>
The deadline to apply for this position is: 04/14/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.</p><p></p><p>
As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.</p><p></p><p><b>
Physical and Mental Requirements</b><br>
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.</p><p></p><p><b>
Equal Employment Opportunity</b><br>
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.</p><p>
For more information regarding your EEO rights as an applicant, please visit the following websites:</p><ul>
<li><b>English:</b> https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
</li><li><b>Spanish:</b> https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf
</li></ul><p></p><p><b>Accommodation</b><br>
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.</p><p></p><p><b>
Artificial Intelligence</b><br>
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.</p><p></p><p><b>
Work Authorization</b></p><p>
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
</p><p><b>For further information on available work states and Equal Employment Opportunity as an applicant, please visit: </b><b>https://jobs.concentrix.com/north-america-equal-employment-opportunity-information/</b></p><p></p><p>
#LI-Onsite<br>
#Omaha<br>
#Nebraska</p></div><p></p>

Business Analyst with Customer Support experience

Reworld

<div><p>Who we are</p><p></p><p>
For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes.
</p><p></p><p>Our Vision</p><p></p><p>
Reworld is leading the charge to a carbon-negative future through revolutionary sustainable materials management solutions that reduce, reuse, recycle and reimagine waste for the benefit of society and the environment.</p><p></p><p>
Our Business</p><p></p><p>
Reworld partners with businesses by offering cutting-edge engineering and innovative solutions, to help customers reduce, reuse, recycle and recover value from waste streams and meet or exceed their sustainability goals.</p><p></p><p>
Our Value</p><p></p><p>
Reworld's differentiator comes from our ecosystem of technology, facilities and partnerships, trusted by the world&rsquo;s largest organizations to reimagine waste management for a smarter, more sustainable world.</p><p></p><p>
All that we&rsquo;re missing is you. Apply today!</p><p></p><p><b>
About the role</b></p><p></p><p>
As an Assistant Business Analyst for 3rd Party Logistics, you will interact with Reworld&rsquo;s ReMove service line sales, carrier vendors and the accounting team to provide information in response to inquiries, properly match shipments to appropriate carriers, negotiate rates, provide information on supply and demand and pricing on a daily basis, troubleshoot issues as they arise, provide necessary information to team members and customers about the status of shipments, and handle and resolve complaints. Additionally, you will complete customer invoice reviews. The Business Analysis team reports to the Manager and this role will report to one of our Business Analysts to ensure a clear career progression map.</p><p></p><p><b>
Essential Functions:</b></p><ul><li>
Outbound phone calls to solicit and match carriers with available loads.</li><li>
Take inbound calls for carrier availability and maintain that information for future use.</li><li>
Develop relationships with core carriers.</li><li>
Traces shipments as needed by making outbound calls and querying carrier websites to determine ship status.</li><li>
Provides pricing information to CES sales representatives as needed.</li><li>
Trains, explains tasks, and assists in the solution of problems.</li><li>
Searches company records using the company CES system and provides necessary information and or reports to customers and or team members.</li><li>
Resolves customer questions related to shipments in transit as needed.</li><li>
Responds to requests via telephone or email.</li><li>
Receives requests by telephone or email, analyzes requests, provides information requested, or ascertains who can best provide the service required, and routes or completes the request.</li><li>
Working with Business Analyst to review and distribute all 3PL vendor invoices received electronically (Average 70+ daily).</li><li>
Daily DMS tracking for half of the Energy facility deliveries in Excel spreadsheet. Updating and maintaining Master Approval listing with all new customers to identify those with transportation.</li><li>
Provide any transfer station delivery data to Business Analyst for customer billing and expense approval.</li><li>
Send 3PL vendor invoices for Energy customers with transportation for approval and PO creation. Approximately 750 per month.</li><li>
Assist with PeopleSoft billing validations twice per month to ensure accuracy.</li><li>
Work with CESScheduling/SSM&rsquo;s to validate any additional charges (demurrage, truck ordered not used, layover, etc.)</li><li>
Communicate with vendors to determine why additional charges are being incurred to eliminate future charges.</li><li>
Assist in compiling data for month end transportation accruals.</li><li>
Compile month end revenue/expense data in preparation for Regionalized reporting.</li><li>
3PL vendor statement review.</li><li>
Identify older Legacy deals that have decreased margin and provide to the Transportation Coordinators for requoting.</li><li>
Work with SSM&rsquo;s on any customer issues/concerns on transportation related issues.</li><li>
Cross Train to assist in Rental Mobilization/Demobilization</li><li>
Match billing invoices to ensure accuracy.</li><li>
Preferred strong understanding of Accounts Receivable and Payable process</li><li>
Knowledgeable about accepted accounting principles</li></ul><p></p><p><b>
Additional Responsibilities:</b></p><ul><li>
Support all 3PL Coordinators in monthly tasks to include updating COI&rsquo;s, securing new vendors, and tracking of monthly KPI&rsquo;s.</li></ul><ul><li>
Assists sales representatives in completing requests.</li><li>
Makes calls and sends correspondence to develop core carriers.</li><li>
Discusses and helps resolve carrier performance issues with customers.</li><li>
Completes various administrative functions that are required as needed.</li><li>
Additional duties as assigned by supervisor.</li><li>
Ability to work in a fast-paced environment effectively.</li><li>
Must demonstrate initiative to solve issues independently, consistently, and professionally.</li><li>
Ability to work autonomously and in cooperation with various other departments.</li><li>
Excellent communication skills both written and verbal.</li><li>
Ability to prioritize work, manage multiple tasks and effectively meet tight deadlines.</li></ul><p></p><p><b>
Position Requirements:</b></p><ul><li>
Must have a High School Diploma or GED. An Associate degree or higher in Business or Accounting is a plus</li><li>
A minimum of 2 years of experience servicing customer accounts is required with exposure to Accounts Payable and Accounts Receivable processes</li><li>
Gather necessary data artifacts to finalize customer invoices and prepare for frequent billing cycles.</li><li>
Perform automated and manual (as necessary) billing operations for specific facilities, leveraging contract management tools</li><li>
Netsuite experience is a plus but not required</li><li>
Respond to and interact with customers and internal staff concerning billing in a prompt, timely, and courteous manner</li><li>
Analyze customer billing adjustments to identify the root causes and work with internal constituents to reduce future errors</li><li>
Resolve issues that may occur during the billing cycle (system issues, pricing issues, etc.) in a timely manner</li><li>
All other duties as assigned by management</li></ul><p></p><p>
In addition to salary, this role is eligible for benefits. The benefits would include medical, prescription drug, vision, and dental plans; 401(k) plan; paid parental leave; paid time off; and paid holidays.
</p><p>Additional details are available at https://www.reworldwaste.com/careers/benefits.</p><p>
For additional information, refer to the Pay Transparency section below.</p><p></p><p>
All Reworld positions require a candidate's ability to perform the duties and responsibilities of the role while upholding Reworld's Values, including (but not limited to) contributing to a safe and inclusive workplace, delivering results through trust, and building breakthrough capabilities.</p><p></p><p>
Please note that Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.</p><p></p><p><b><br>
Pay Transparency</b></p><p></p><p>
Reworld is committed to paying its staff equitably, and we strive to provide competitive compensation and benefits packages. The range below reflects Reworld&rsquo;s reasonable estimate of base pay for this role based on primary posting location. It is expected that most qualified candidates in this location will fall within the posting range. The final salary offered for this role will be determined based on factors including, but not limited to: experience, education, geographic location, skills and competencies, travel requirements and/or union contracts (if applicable). Pay ranges are reviewed from time to time and may be modified in the future.</p><p></p>
The pay range for the primary location of this position is: $43,100.00 - $57,400.00 USD. For hourly roles, this is the annualized salary. To calculate the hourly rate, divide by 2080.<p></p><p><b>
Our DEI Commitment</b></p><p></p><p>
Reworld is an Equal Opportunity Employer, has developed an Affirmative Action Program (AAP), and will not discriminate against any qualified applicants because of race, color, religion, sex, national origin, sexual orientation, gender identity, disability (including perceived disability, physical, mental, and/or intellectual disabilities), veteran status, liability for service in the Armed Forces of the United States, or any other characteristic protected by law.</p><p></p><p><br>
Know Your Rights (Click to view poster)</p><p></p><p><br>
If you are an individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site because of your disability. You can request reasonable accommodations by going to Reworldwaste.com and clicking on the &lsquo;Contact Us&rsquo; button. Under Inquires, select &lsquo;Careers&rsquo; in the Interest field, fill out all required fields including your message. In the message section, please note this is a &lsquo;Job Application Accommodation Request&rsquo;.</p><p></p><p><b>
Attention Staffing Agencies &amp; Search Firms</b></p><p></p><p>
Reworld may sometimes selectively collaborate with staffing agencies and search firms (Agencies). Reworld will only consider candidates from Agencies with whom a signed agreement and a duly authorized work order (for a specific role) has been duly executed. Any unsolicited candidate submissions or candidate submissions from Agencies that do not meet these criteria, will be deemed invalid and ineligible for any fees.</p></div><p></p>

Assistant Business Analyst - 3rd Party Logistics

BOK Financial

<div><div>Req ID: 77885</div>
<div>Location: Tulsa -TUL</div>
<div>Areas of Interest: Customer Service/Call Center</div>
<div>Pay Transparency Salary Range: Not Available</div>
<div>Application Deadline: 05/07/2026</div>
<div>BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial&reg;.</div>
<div><div><div><h2 class="jobSectionHeader">
Bonus Type</h2>
</div><div><div>BOKF Performance Plan (D02)</div></div></div><div><div><h2 class="jobSectionHeader">
Summary</h2>
</div><div><p>
If you are looking for a role that combines a passion for innovation, an opportunity for growth, and a culture of teamwork, then you've come to the right place. We have an exciting opportunity awaiting someone like you!
</p></div></div><div><div><h2 class="jobSectionHeader">Job Description</h2>
</div><div><p>
The TransFund Client Solutions Analyst II is primarily responsible for providing mid-level operational and technical support for TransFund customers (350+ Financial Institutions); troubleshoot technical problems working with a variety of resources, including ATM vendors, Card vendor, Third Party Processors, ATM switch provider, TransFund Relationship Managers/Project Managers, other networks and various contacts within the customer organizations; supplies training and assistance to entry level TF Client Solutions Analyst I.
</p></div></div><div><div><h2 class="jobSectionHeader">Team Culture</h2>
</div><div><div>
All work is completed as a team, and each function is interdependent on the others. We are a close-knit, diverse group that works toward a common goal and is committed to each other&rsquo;s success. We build relationships with subject matter experts across the organization to gain a greater appreciation for their role and the service they provide to our communities.
</div><div>We&rsquo;ve created a space for us to brainstorm, ask questions, and find solutions during our weekly one on one meetings. Group learning and idea sharing are encouraged for positive change, regardless of one&rsquo;s role or level.
</div><div>We achieve more together by being involved, committed, and collaborative. We respect, honor and praise one another for a job well done. We celebrate each other's wins, big and small.
</div></div></div><div><div><h2 class="jobSectionHeader">How You'll Spend Your Time</h2>
</div><div><ul><li>You will conduct training to Financial Institutions for multiple applications, Fraud Monitoring and Fraud Prevention services (7 different services) and Electronic Equipment to include card printers and ATM machines.</li>
<li>You will coordinate resolutions to operational, technical and accounting problems with TransFund clients, Card vendors, Third Party Processors, ATM Switch providers, TransFund Relationship Managers/Project Managers and internal staff. You will respond to ATM terminal problems and provide support for balancing and dispute issues.
</li><li>You will be accountable for mitigating loss of business risk by being professional, courteous and accurate with all information provided. You will be knowledgeable and able to provide detailed information regarding TransFund products and services to help generate sales; and participate in ongoing education specific to the EFT industry including, but not limited to, EMV, tokenization and Federal Regulations.</li>
<li>You will provide hands-on support for TF Client Representatives I to include systems, products and customer service support skills.</li>
<li>You will maintain integrity of quality control systems by identifying operational problems/trends with TransFund services and products and ensure follow up/resolution of reported problems communicating root cause of issue.</li>
<li>You will recognize, analyze and suggest solutions to recurring problems and report those issues to TF Client Services Representative III.
</li></ul></div></div><div><div><h2 class="jobSectionHeader">Education &amp; Experience Requirements</h2>
</div><div><p>
This level of knowledge is normally acquired through completion of a Bachelor&rsquo;s Degree and 4+ years of EFT operations experience or 8+ years equivalent experience in bank operations or customer service.</p>
<ul><li>Thorough knowledge of TransFund products and various computer software and online applications including TransFund Connect and Fidelity System.</li>
<li>Thorough knowledge of Electronic Funds Transfer (EFT) industry regulations/practices (VISA, MasterCard, Cirrus, Plus and applicable federal regulations)</li>
<li>Thorough knowledge of basic accounting practices and principles to assist clients in reconciling ATM and Point of Sale transactions.</li>
<li>Excellent ability to analyze data to facilitate troubleshooting and resolve problems for clients.</li>
<li>Excellent interpersonal, verbal and written communication skills.</li>
<li>Thorough knowledge of telephone customer service.</li>
<li>Ability to handle multiple tasks simultaneously in competent and professional manner.
</li></ul></div></div><div><div><h2 class="jobSectionHeader">Working Conditions &amp; Physical Requirements</h2>
</div><div><div>Office - Occasional Travel</div></div></div></div><div>
BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees. With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career!<br>
Apply today and take the first step towards your next career opportunity!<br>
<br>
The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status.</div>
<div>Please contact recruiting_coordinators@bokf.com with any questions.</div></div>

Transfund Client Solutions Analyst II

PepsiCo

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 The VMI Analyst ensures efficient inventory management by monitoring, analyzing, and optimizing stock levels at customer or distributor locations. This role involves coordinating data flows, ensuring accuracy, and collaborating with internal stakeholders (Supply Chain, Sales, Logistics, Finance) and external partners to ensure products are available when needed, costs are optimized, and customer service levels are met.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Inventory Monitoring &amp; Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Track customer or distributor inventory levels (by SKU), sales velocity, and consumption trends.
  </li>
  <li>
   Use VMI agreements/data sharing to trigger replenishment orders.
  </li>
  <li>
   Identify overstock and stockout risks, implement corrective actions.
  </li>
  <li>
   Maintain Days on Hand (DOH) targets.
  </li>
  <li>
   Coordinates NPD execution for his/her customer (weekly) - minimizes obsoletes and maximizing speed to shelve
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Order Replenishment &amp; Optimization
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Create and process replenishment orders, ensuring accuracy in quantities, pricing, delivery schedules.
  </li>
  <li>
   Optimize logistics (e.g. combining shipments, full truckloads) to reduce costs.
  </li>
  <li>
   Manage order changes, cancellations, exceptions.
  </li>
  <li>
   Align closely with the Transportation Team to ensure timely and accurate deliveries.
  </li>
  <li>
   Respond promptly to any transportation issues, ensuring quick problem resolution and client communication.
  </li>
  <li>
   Check Daily and Weekly reports related to orders issues like (open orders, incomplete orders, gtms&hellip;)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Data Quality &amp; Systems Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure data feed/flows between customer systems, PoS, ERP, and VMI tools are accurate and timely.
  </li>
  <li>
   Identify and correct data errors (discrepancies in inventory, forecasting, order processing).
  </li>
  <li>
   Be a key user / liaison for any tools supporting VMI (systems implementation, data integration, dashboards).
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Customer Communication &amp; Relationship Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the primary point of contact for client&rsquo;s concerns.
  </li>
  <li>
   Proactively communicate Out of Stock (OOS) situations to clients in advance and collaborate with the Product Availability Team to resolve them.
  </li>
  <li>
   Host weekly operational meetings with clients and monthly business reviews with stakeholders to provide updates on KPIs, issues, and improvement actions.
  </li>
  <li>
   Maintain strong business relationships with clients and internal Business Units (BUs) to build trust and improve collaboration.
  </li>
  <li>
   Manage and respond to client inquiries via Cisco hotline during assigned shifts.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Continuous Improvement
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Identify root causes of recurrent issues.
  </li>
  <li>
   Implement process improvements, standardization, automation where relevant.
  </li>
  <li>
   Support system rollouts or upgrades related to VMI.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree (Supply Chain / Logistics / Business / Engineering) or equivalent.
  </li>
  <li>
   Experience in supply chain / inventory management, ideally with VMI or similar models in FMCG or consumer goods.
  </li>
  <li>
   Strong analytical skills; ability to work comfortably with large data sets.
  </li>
  <li>
   Good knowledge of forecasting, inventory planning and replenishment techniques.
  </li>
  <li>
   Proficiency with relevant software: Excel (advanced), ERP tools, VMI systems, data dashboards (e.g. BI tools).
  </li>
  <li>
   Strong attention to detail, and ability to work across multiple SKUs, customers, regions.
  </li>
  <li>
   Good communication skills; capable of working with internal teams and external partners.
  </li>
  <li>
   Fluency in English/French (written &amp; spoken).
  </li>
  <li>
   Ability to handle change, ambiguity; proactive mindset.
  </li>
 </ul>
</div>


Order Management Asst Analyst (French Speaker)

<div>Overview:
<p>
The VMI Analyst ensures efficient inventory management by monitoring, analyzing, and optimizing stock levels at customer or distributor locations. This role involves coordinating data flows, ensuring accuracy, and collaborating with internal stakeholders (Supply Chain, Sales, Logistics, Finance) and external partners to ensure products are available when needed, costs are optimized, and customer service levels are met.</p>
Responsibilities:
<div><b>
Inventory Monitoring &amp; Management</b></div><ul><li>
Track customer or distributor inventory levels (by SKU), sales velocity, and consumption trends.</li><li>
Use VMI agreements/data sharing to trigger replenishment orders.</li><li>
Identify overstock and stockout risks, implement corrective actions.</li><li>
Maintain Days on Hand (DOH) targets.</li><li>
Coordinates NPD execution for his/her customer (weekly) - minimizes obsoletes and maximizing speed to shelve</li></ul><div><b>
Order Replenishment &amp; Optimization</b></div><ul><li>
Create and process replenishment orders, ensuring accuracy in quantities, pricing, delivery schedules.</li><li>
Optimize logistics (e.g. combining shipments, full truckloads) to reduce costs.</li><li>
Manage order changes, cancellations, exceptions.</li><li>
Align closely with the Transportation Team to ensure timely and accurate deliveries.</li><li>
Respond promptly to any transportation issues, ensuring quick problem resolution and client communication.</li><li>
Check Daily and Weekly reports related to orders issues like (open orders, incomplete orders, gtms&hellip;)</li></ul><div><b>
Data Quality &amp; Systems Management</b></div><ul><li>
Ensure data feed/flows between customer systems, PoS, ERP, and VMI tools are accurate and timely.</li><li>
Identify and correct data errors (discrepancies in inventory, forecasting, order processing).</li><li>
Be a key user / liaison for any tools supporting VMI (systems implementation, data integration, dashboards).</li></ul><div><b>
Customer Communication &amp; Relationship Management</b></div><ul><li>
Serve as the primary point of contact for client&rsquo;s concerns.</li><li>
Proactively communicate Out of Stock (OOS) situations to clients in advance and collaborate with the Product Availability Team to resolve them.</li><li>
Host weekly operational meetings with clients and monthly business reviews with stakeholders to provide updates on KPIs, issues, and improvement actions.</li><li>
Maintain strong business relationships with clients and internal Business Units (BUs) to build trust and improve collaboration.</li><li>
Manage and respond to client inquiries via Cisco hotline during assigned shifts.</li></ul><div><b>
Continuous Improvement</b></div><ul><li>
Identify root causes of recurrent issues.</li><li>
Implement process improvements, standardization, automation where relevant.</li><li>
Support system rollouts or upgrades related to VMI.</li></ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree (Supply Chain / Logistics / Business / Engineering) or equivalent.</li><li>
Experience in supply chain / inventory management, ideally with VMI or similar models in FMCG or consumer goods.</li><li>
Strong analytical skills; ability to work comfortably with large data sets.</li><li>
Good knowledge of forecasting, inventory planning and replenishment techniques.</li><li>
Proficiency with relevant software: Excel (advanced), ERP tools, VMI systems, data dashboards (e.g. BI tools).</li><li>
Strong attention to detail, and ability to work across multiple SKUs, customers, regions.</li><li>
Good communication skills; capable of working with internal teams and external partners.</li><li>
Fluency in English/French (written &amp; spoken).</li><li>
Ability to handle change, ambiguity; proactive mindset.</li></ul></div>

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