customer service analyst

Concentrix

<div>Job Title: Business Analyst with Customer Support experience
Location: Omaha, NE (Onsite - 5 days a week)
Job Summary:
The Business Analyst and Customer Support Representative will be responsible for bridging the gap between IT and the business by using data analytics to assess processes, determine requirements, and deliver data-driven recommendations and reports to executives and stakeholders. This role also requires providing exceptional customer support and ensuring customer satisfaction.
Key Responsibilities:<ul>
<li>Provide strong customer support by addressing customer queries and issues efficiently and independently.</li>
<li>Perform detailed business analysis, identify business needs, and determine solutions to business problems.</li>
<li>Utilize O365 suite of apps effectively for documentation and collaboration.</li>
<li>Facilitate and participate in customer calls, working towards prompt and effective solutions.</li>
<li>Analyze and interpret data using tools like Tableau to support decision-making processes.</li>
<li>Develop and maintain expertise in electronic messaging formats such as EDI, XML, and others.</li>
<li>Support project management activities by applying project management methodologies where applicable.</li>
<li>Communicate effectively with team members, stakeholders, and executives.</li>
</ul>Must-Have Qualifications:<ul>
<li>4 to 8 years of experience in business analysis and customer support roles.</li>
<li>Experience with O365 applications.</li>
<li>Strong skills in customer support and business analysis, particularly in railroading and electronic messaging.</li>
<li>Expertise in two or more electronic messaging formats: EDI, XML, JSON, Flat File, ISA, AAR, or CLM.</li>
<li>Strong analytical skills and problem-solving capabilities.</li>
<li>Excellent communication skills.</li>
</ul>Good-to-Have Qualifications:<ul>
<li>Experience with EDI X-12.</li>
<li>Knowledge of data analytics tools like Tableau.</li>
<li>Basic programming knowledge including scripting, understanding of variables, loops, data structures, and function calls.</li>
<li>Railroad industry experience.</li>
<li>Familiarity with project management methodologies.</li>
</ul>Desired Profile:<ul>
<li>Strong commitment to understanding and meeting customer needs.</li>
<li>Capable of working independently to resolve issues and provide solutions.</li>
<li>Demonstrates a strong background in customer-focused culture.</li>
<li>Enthusiastic about continuous learning and adapting to new technologies and methodologies.</li>
</ul>The base salary for this position is $67,000 to $77,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.
The deadline to apply for this position is: 04/14/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.
As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.
Physical and Mental Requirements 
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.
Equal Employment Opportunity 
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:<ul>
<li>English: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
</li><li>Spanish: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf
</li></ul>Accommodation 
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.
Artificial Intelligence 
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.
Work Authorization
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
For further information on available work states and Equal Employment Opportunity as an applicant, please visit: https://jobs.concentrix.com/north-america-equal-employment-opportunity-information/
#LI-Onsite 
#Omaha 
#Nebraska</div>

Business Analyst with Customer Support experience

University of Minnesota

<div>Required Qualifications (please document on resume)<ul><li>
BA/BS degree OR a combination of related education and work experience to equal four years.</li><li>
Excellent communication skills, both written and verbal; ability to be clearly understood when speaking.</li><li>
Customer service experience to equal two years.</li><li>
Ability to work with people of diverse backgrounds and cultures.</li><li>
Experience in creating and maintaining documentation and process-related content.</li><li>
Experience working in finance at a higher education institution.</li></ul> 
Recruitment Title: Call Center Analyst
Job Classification: 8221CL - Fin Pro 1-Call Center
Position Overview:
Join the University of Minnesota's dynamic University Financial Helpline team as a Call Center Analyst where you will play a pivotal role in addressing inquiries related to financial policy, procedures, and system usage. As a Call Center Analyst, you will be responsible for interpreting and troubleshooting data and transactions, rerouting financial transactions, and facilitating access to enterprise financial systems.
This position goes beyond traditional call center roles, as it involves providing comprehensive finance-business-process support systemwide to both internal University employees and external audiences. Your expertise will be instrumental in ensuring a seamless and efficient resolution of financial inquiries, contributing to the overall success of the University's financial operations.
Work Environment:
This hybrid position is based on the Twin Cities campus. For those located in the metro area, a minimum of three days per week in the office is expected. Internal and external applicants located near other UMN system campuses and across the State of Minnesota may also be considered, and we encourage all interested candidates to apply. Occasional travel to the Twin Cities campus may be required for events and all-staff meetings. Out of state candidates must be willing to relocate to Minnesota at their own expense. 
 
Job Responsibilities with % of time:
Service center functions - 60%<ul><li>
Provide assistance, guidance, recommendations, and consultation to departments on matters relating to financial policy, process, data, and systems.</li><li>
Handle the majority of cases as one-call resolution.</li><li>
Determine when customer interactions have policy or process implications that should be escalated to policy owners, and escalate the activity, finding, or suggestion according to service level agreements.</li><li>
Perform imaging administration, assisting departments in removing documentation that should not have been associated with a particular transaction, or by redacting private or protected data.</li><li>
Conduct research on case questions as needed and update the knowledge base with resolution from system support teams or business process owner teams.</li><li>
Act in an administrative capacity in the University&rsquo;s learning management system for finance-related training.</li><li>
Update employee training records for things like prerequisites taken outside the current system; help people register for finance training sessions.</li><li>
Keep your own knowledge current about the financial systems, service center systems, and related policy, training materials, and procedures.</li><li>
Provide suggestions for process improvements to colleges and departments.</li><li>
Log all contacts, notes, and resolutions in case management tool.</li><li>
Meet service level standards set by management related to timeliness, accuracy, and case quality measures.</li><li>
Create knowledge base documentation for team use and use by our customers and colleagues in other service centers</li></ul>
Workflow and access administration - 30%<ul><li>
Process financial system access requests and access-related data requests according to service level agreements; work with process owners to resolve issues as needed.</li><li>
Monitor transaction workflow activity in systems to identify transactions where an action is needed (for example, stuck activity), determine what action is appropriate, and take action.</li><li>
Perform finance-related workflow administration systemwide in the enterprise financial systems, including assignment or reassignment of financial transaction approvers and transaction rerouting per policy, according to service level agreements.</li></ul>
Special projects - 10%<ul><li>
Cross-train with and be available to provide backup to the central financial business process owner units to perform essential functions as needed.</li><li>
Serve on Controller&rsquo;s Office or U Finance committees, participate in project teams and workgroups, and other duties as assigned.</li></ul> 
Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.
Additional documents may be attached after application by accessing your &quot;My Job Applications&quot; page and uploading documents in the &quot;My Cover Letters and Attachments&quot; section.
Please document qualifications on the resume.
To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.
The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.
The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu
Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.
The University of Minnesota, Twin Cities (UMTC)
The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.
At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America&rsquo;s Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).</div>

Call Center Analyst

General Dynamics Information Technology

<div><div><div>Your Impact
Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.
Job Description<div>
FUNCTIONAL ANALYST 
 
Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Functional Analyst for a career where your growth is just as important as the mission you support. 
 
MEANINGFUL WORK AND PERSONAL IMPACT
As a Functional Analyst, the work you&rsquo;ll do at GDIT will be impactful to the mission of Benefits Coordination &amp; Recovery Call Center (BCRC). You will play a crucial role in transforming customer interaction data into practical business insights. This role goes beyond traditional quality monitoring by driving performance improvements, strengthening compliance, and contributing to the overall customer experience.
Operating at the intersection of quality, analytics, and strategy, this production-driven role requires consistent output and strict adherence to deadlines. Assignments require extended periods of focus, critical listening, and precise documentation as analysts must be comfortable working with large datasets, identifying trends, and supporting findings. Successful analysts can balance quantitative analysis with detailed documentation on every audit.
This role requires a highly analytical mindset, exceptional writing ability, and advanced Microsoft Office expertise immediately upon onboarding to translate complex findings into clear, impactful feedback, and actionable recommendations. 
Support:<ul><li>
Operational efficiency across multiple applications while proactively staying current on all guidelines, procedural updates, and internal changes</li><li>
Weekly audits with a minimum of (50-60) interactions fortifying QA compliance standards and established scorecards</li><li>
14-Day record maintenance timeframes by autonomously monitoring Medicare beneficiary record corrections</li><li>
Operational leaders by drafting clear, concise, and professional communications supporting feedback and coaching initiatives</li></ul> 
Collaborate with:<ul><li>
Adjacent departments in (2 - 3) meetings monthly to review behaviors and training opportunities</li><li>
Call Center Leads by orchestrating bi-monthly calibrations using department templates to perform audit alignment amongst vested parties</li><li>
Colleagues during end-of-day huddles, training recaps, and ad hoc analysis, to examine anomalies and performance opportunities</li></ul> 
Utilize:<ul><li>
MS Excel formulas, pivot tables, data modeling, and visualizations, for analyzing trends, and optimizing reports</li><li>
MS Word to compose and deliver high-level bi-weekly emails, call notes, and summaries regarding observations and recommendations</li><li>
PowerPoint to design executive-level presentations, translate expectations into clear visual narratives, and create compelling slides for stakeholders</li></ul> 
WHAT YOU&rsquo;LL NEED TO SUCCEED 
Bring your Quality Assurance and Technical expertise along with a drive for innovation to GDIT.
The Functional Analyst must have<ul><li>
Education: Bachelor of Arts/Bachelor of Science</li><li>
Experience: 2+ years of call center experience with quality assurance exposure in a healthcare environment with an understating of Medicare, Parts A, B,C, and D.</li><li>
Technical skills: Intermediate computer literacy with expertise in MS Office (Excel, Word, PowerPoint)</li><li>
US citizenship required: Yes</li></ul>
Role requirements<ul><li>
Professional experience working in remote environments</li><li>
Strong analytical, critical thinking, and problem-solving skills</li><li>
Excellent listening, verbal, and written communication capabilities</li><li>
Ability to welcome, accept, and implement feedback constructively</li><li>
Highly adaptable to working collaboratively in a team-oriented environment</li><li>
Detail-oriented able to meet deadlines with a strong focus on accuracy and quality</li><li>
Proactively adept at identifying and pursuing new tasks and assignments automatically</li><li>
Strong understanding of compliance requirements (e.g., HIPAA, CMS guidelines) as it relates to Privacy Act laws</li><li>
Familiarity with Medicare Secondary Payer rules, ESRD (End Stage Renal Disease) periods, and Disability entitlement</li><li>
Exposure to BCRC processes, including coverage validation, MSP questionnaires, Recovery workflows, and case updates</li><li>
Experience performing calibrations, coaching sessions, and quality evaluations using standardized QA scorecards
</li><li>Ability to accurately interpret and apply complex QA guidelines consistently across unique interaction scenarios
</li><li>Capable of identifying scoring gaps and recommended QA form or policy enhancements
</li><li>Proven ability to identify trends and root causes across a wide array of call drivers (e.g., eligibility, MSP, correspondence)
</li><li>Demonstrate strong system navigation skills across multiple platforms, with the ability to efficiently query caller information
</li><li>Proficient in simultaneously analyzing call audio and system activity to comfortably translate QA findings into actionable insights</li><li>
Familiarity with CMS guidelines and regulatory requirements</li></ul>
Preferred Qualifications<ul><li>
Prior experience in BCRC</li></ul> 
GDIT IS YOUR PLACE 
At GDIT, the mission is our purpose, and our people are at the center of everything we do. 
Growth: AI-powered career tool that identifies career steps and learning opportunities 
Support: An internal mobility team focused on helping you achieve your career goals 
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off 
Community: Award-winning culture of innovation and a military-friendly workplace 
 
OWN YOUR OPPORTUNITY 
Explore a career at GDIT and you&rsquo;ll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.
#GDITFedHealthJobs
#GDITHealth
</div></div><div><div><div>Work Requirements</div></div><div></div><div><div>
Years of Experience<div>
3 + years of related experience</div><ul><li>may vary based on technical training, certification(s), or degree</li></ul></div><div></div><div>
Certification</div><div>
Travel Required<div>
Less than 10%</div></div></div></div></div><div>
Salary and Benefit Information<div>
The likely salary range for this position is $50,190 - $60,950. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. 
View information about benefits and our total rewards program.</div>
About Our Work<div>
We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.</div><div>
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.</div><div>
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans</div></div></div>

Call Center Quality Analyst- Remote!!

NTT DATA

osition: Customer Care Senior Analyst
 
**Must Live in Continental United States**
 
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and ADD insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
 
Pay for this role is $72,800 salary
 
Basic Qualifications: 
<ul>
<li>3 years of customer service experience, preferably in financial services or a BPO environment.</li>
<li>2 Years MS Office Suite Experience including report writing and presenting.</li>
<li>Active FINRA Series 6 and Series 63 licenses (must be current and in good standing).</li>
<li>High school diploma or GED Required.</li>
<li>3 Years knowledge of Life insurance and Annuity policies</li>
</ul>
Responsibilities: 
<ul>
<li>Establishes solid working relationships with clients and internal departments to resolve escalated issues.</li>
<li>Possesses moderate knowledge of all facets of Variable life Insurance and annuity products.</li>
<li>Active FINRA Series 6 and Series 63 licenses (must be current and in good standing).</li>
<li>Strong understanding of investment account servicing and mutual fund or annuity products.</li>
<li>Answer questions and provide information regarding their needs/questions through the utilization of multiple applications and platforms. In addition, you will maintain customer confidentiality while complying with privacy regulations and meeting or exceeding performance metrics, quality, and service standards.</li>
<li>You will conduct research to respond to customer inquiries and document customer interactions in the appropriate systems. You will take ownership of each call working to de-escalate customer concerns as needed.</li>
<li>Excellent communication skills (verbal and written).</li>
<li>Ability to navigate multiple systems and manage time effectively.</li>
<li>High attention to detail with a commitment to compliance and accuracy.</li>
<li>Provide high-quality customer care through phone, email, and chat channels.</li>
<li>Assist clients with inquiries related to investment accounts, transactions, and financial products.</li>
<li>Ensure all communication follows FINRA, SEC, and internal compliance policies.</li>
<li>Process account updates, documentation requests, and service transactions accurately and efficiently.</li>
<li>Research and resolve customer issues promptly while maintaining a positive customer experience.</li>
<li>Maintain detailed records of all customer interactions in the CRM system.</li>
</ul>
New hires must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process.
 
Remote Working and Technology Requirements
 
To work Hybrid remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.
 
Technology
 <ul>
<li>NTT DATA will provide a computer and headset for remote work.</li>
<li>Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.</li>
<li>Failure to return equipment may result in collection actions and/or other consequences.</li>
<li>Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.</li>
<li>A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one’s personal dwelling or location.</li>
</ul>
Technical Performance and Issue Tracking
 <ul>
<li>Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.</li>
<li>Hybrid Remote employees must adhere to all technical support procedures and protocols.</li>
<li>Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.</li>
</ul>
Remote Workspace
 
Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.
 <ul>
<li>Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment.</li>
<li>The workspace must be a permanent, unencumbered location used daily for work.</li>
<li>Employees must work with minimal distractions that do not interfere with business operations or service delivery.</li>
<li>Ideally, the workspace is isolated from other household members and used exclusively for job duties.</li>
<li>Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service.</li>
<li>Employees must work from the same location consistently unless prior approval is obtained.</li>
<li>If a change in work location is necessary:</li>
<li>The new location must meet all Remote Workspace and Technology Requirements.</li>
<li>Notification to NTT DATA Management is required before relocating</li>
</ul>

BPO Customer care senior analyst

<div>Req ID: 367706
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Call Center Analyst to join our team in Chicago, Illinois (US-IL), United States (US).
Job Description 
<ul><li>
Serves as back-up to the Service Center Manager including all related In-person escalations (General billing, FPC, UBR, etc.)</li><li>
Oversees the day-to-day operations of the CIT/WET team</li><li>
Facilitates CIT/WET meetings, reporting, follow-ups, and coordinating with other departments addressing and resolving customer inquiries and issues</li><li>
Provide guidance and support to team members, ensuring productivity targets are met</li><li>
Monitor and report on key performance indicators to Leadership</li><li>
Support FPC related issue via CIT including MIMO, processing/completing</li><li>
Organize and maintain records of CIT/WET efforts</li><li>
Ensure compliance with document retention policies if applicable.</li><li>
Facilitate clear and timely communication within the team</li><li>
Relay updates on policies, procedures, and applicable changes.</li><li>
Supports other Utility-Billing Supervisor escalations when needed</li><li>
Act as a liaison between teams and client</li><li>
Contributes to the development and delivery of applicable training programs for new and existing team members.</li><li>
Ensure team members are up to date on the latest policies and procedures.</li><li>
Conducts regular training assessments and adjust programs as needed.</li><li>
Present findings to leadership team for strategic decision-making.</li><li>
Implement escalation processes.</li><li>
Coordinate with various departments to resolve escalated issues.</li><li>
Provide feedback and coaching for continuous improvement.</li></ul> 
Minimum Requirements<div> 
<ul><li>
Minimum of 3 +years of experience in a contact center and/or customer service environment, including demonstrated familiarity with performance metrics related to Availability, Call Handling, and Quality Assurance.</li><li>
High school diploma or GED required.</li><li>
Language Requirement: Fluency in English (written and verbal).</li></ul> 
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $49,456 &ndash; $74,184. Actual compensation will depend on a number of factors, including the candidate&rsquo;s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&amp;D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.</div> 
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&amp;D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client&rsquo;s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.</div>

Qcells

<div>Description 
 
 
POSITION DESCRIPTION:
The CCI Sales Operations Analyst is responsible for managing orders and resolving commercial issues around PV modules and systems sales in the Commercial and Industry segments. This position reports to the Head of CCI Module Sales or another member of senior management that the President of the Company may designate. This position will be based out of our Teaneck, New Jersey office. Remote options could be considered for exceptional cases.
RESPONSIBILITIES<ul><li>
Manage and maintain the CRM systems (Q CELLS&rsquo; platform and Salesforce) ensuring accurate data entry, comprehensive notes, and updated information while proactively identifying and proposing system solutions to management to address any defects or errors.
</li><li>Coordinate with the Corporate CRM development team and external platform service providers to enhance system architecture and drive process improvement initiatives.
</li><li>Serve as a primary point of contact for both existing customers and the CCI Solution Sales team on any questions that arise regarding system engineering; act as an advisor helping them to get the information they need as quickly as possible.
</li><li>Collaborate with cross-functional teams such as engineering, installation, and customer service to facilitate effective communication and coordination during project execution.
</li><li>Participate in coding efforts for software development projects ensuring alignment with project objectives and timelines.
</li><li>Analyze sales data and CRM metrics to identify trends, patterns, and opportunities for improvement; generate regular reports and insights for management to make informed decisions.
</li><li>Stay abreast of industry trends, best practices, and emerging technologies in CRM and sales operations; evaluate and recommend new tools and methodologies to enhance the effectiveness of sales processes.
</li><li>All other duties as assigned by the management team.</li></ul> 
REQUIRED QUALIFICATIONS<ul><li>
Bachelor&rsquo;s degree in a relevant field
</li><li>5+ years of sales operations experience for an inbound or outbound sales organization
</li><li>5+ years of experience in working with sales CRM tools, such as Salesforce, Hubspot, or others</li><li>
Advanced level of Microsoft Office skills (Excel, PowerPoint, Word, and Outlook)</li><li>
Excellent verbal and written communication skills</li><li>
Highly analytical and organized</li>
A high degree of professionalism and conduct 
<li>
</li></ul>PREFERRED QUALIFICATIONS<ul><li>
Experience in the solar industry is a plus!</li></ul> 
Hanwha Q CELLS America Inc. (&ldquo;HQCA&rdquo;) is a Qcells company, one of the world&rsquo;s largest manufacturers and providers of solar photovoltaic (PV) products and solutions. Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services. We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and expanding industry of the future.<div><div><div> 
PHYSICAL, MENTAL &amp; ENVIRONMENTAL DEMANDS:
To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation. 
</div></div> 
<div><div><div><div>Mobility</div><div> 
Standing 
20% of time 
</div> 
<div>Sitting 
70% of time 
</div> 
<div>Walking 
10% of time 
</div> 
<div>Strength</div><div> 
Pulling 
up to 10 Pounds 
</div> 
<div>Pushing 
up to 10 Pounds 
</div> 
<div>Carrying 
up to 10 Pounds 
</div> 
<div>Lifting 
up to 10 Pounds 
</div> 
<div>Dexterity (F = Frequently, O = Occasionally, N = Never)</div><div> 
Typing 
F</div><div> 
Handling 
F</div><div> 
Reaching 
F</div></div></div><div><div><div> 
Agility (F = Frequently, O = Occasionally, N = Never)</div><div> 
Turning 
F</div><div> 
Twisting 
F</div><div> 
Bending 
O</div><div> 
Crouching 
O</div><div> 
Balancing 
N</div><div> 
Climbing 
N</div><div> 
Crawling 
N</div><div> 
Kneeling 
N</div></div></div></div></div> 
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 
The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job&rsquo;s minimum qualifications.
<ul><li>This target salary range is for CA positions only and should not be interpreted as an offer of compensation.</li></ul>
You may view your privacy rights by reviewing Qcells' Privacy Policy or by contacting our HR team for a copy.</div>

CCI Sales Operations Analyst

K2 Services

<div>
 
 Service
 
 
 Desk Analyst (Remote - U.S.)
 
 
 
 Jumpstart your career in the dynamic Legal/IT sector with K2 Services as a Service Desk Analyst!
 
 
 We offer a comprehensive training program to every incoming Service Desk Analyst to be successful in supporting our law firm clients.
 
 
 K2 prepares you to work in a fast pace, agile, customer service-oriented environment while working collegially and collaboratively with a world-class Service Desk team.
 
 
 Career opportunities abound both within the Service Desk Department as well as more hands-on engineering roles for those looking for a more technical tract.
 
 
 
 The position comes with a full array of benefits, health insurance and matching 401k, and many more perks.
 
 
 
 
 This opportunity is remote! The first week will be spent with our dedicated Service Desk Training team Monday through Friday 9:00 AM to 5:30 PM CST before moving to their working shift schedule.
 
 
 
 <ul>
 <li>
 We are looking for candidates who are able to work any days of the week (any combination of days Monday through Sunday) 2nd and 3rd shift preferred.
 </li>
 <li>
 Compensation starts between $36k-$39k annual with a 10% Shift Differential for weekends and evenings after 5pm.
 
 
 </li>
 </ul>
 The
 
 Service Desk Analyst
 
 provides technical support related to computer systems, hardware, or software via telephone, email, and chat tools. This position is fast-paced and multi-task intensive, requiring quick decision-making and top-notch customer service skills.
 
 
 
 Essential Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Serve as the first point of contact to customers seeking help for hardware, software, network, or other technical and non-technical issues.
 </li>
 <li>
 Provide over-the-phone, email, and chat support.
 </li>
 <li>
 Identify, diagnose, and resolve all customer issues by using documented troubleshooting items such as a knowledge base, previously reported issues, colleague experience, or connecting the customer to an escalated level of support to properly resolve their issue.
 </li>
 <li>
 Use of screen sharing and remote-control tools to properly vet, collect and evaluate the customer&rsquo;s reported issue.
 </li>
 <li>
 Properly ticketing all customer requests with detailed information regarding the issue reported. Service Desk Analysts are expected to provide accurate, descriptive, and complete information in all tickets to successfully relay information back to the customer or other support team members.
 </li>
 <li>
 Maintain a regular and reliable level of attendance.
 
 
 </li>
 </ul>
 
 Knowledge Skills And Abilities
 
 
 
 <ul>
 <li>
 High School Diploma or equivalent.
 </li>
 <li>
 Strong verbal, written, and typing skills.
 </li>
 <li>
 Excellent customer service skills, efficiency, multi-tasking skills, and patience are key to any Service Desk Analyst&rsquo;s success.
 </li>
 <li>
 Dependable team player who works collaboratively and cooperatively with others in a team-oriented environment.
 </li>
 <li>
 Ability to act independently and make decisions within the scope of the position&rsquo;s responsibilities.
 </li>
 <li>
 Always display the utmost professionalism with team members as well as end-users.
 </li>
 <li>
 Ability to function well in a high-paced and at times stressful environment.
 </li>
 <li>
 Ability to think strategically and analytically to troubleshoot and resolve issues quickly and/or provide successful alternative methods until a permanent resolution can be found.
 </li>
 <li>
 Proactive with the ability to identify, define, and perform remote troubleshooting of computer/technical issues through remote control tools while asking pertinent questions.
 </li>
 <li>
 Exhibit a high degree of initiative, follow-through, and critical-thinking skills with the ability to manage multiple priorities in a demanding, fast-paced, meticulous work environment, and make decisions based on the results of research.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Prolonged periods of sitting at a desk and working on a computer
 
 
 Will require Intune &ldquo;Mobile Device Management&rdquo; software installed on a personal device(s)
 
 
 
 K2 SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER
 
 Diversity and inclusion matter to us here at K2 Services Associates. We celebrate our differences and advocate an environment where everyone feels included. We are proud to be an equal opportunity employer &ndash; and celebrate our employees&rsquo; differences, including race, color, religion, sex, national origin, citizenship, marital status, sexual orientation, gender identity, age, disability, Veteran status, or any other protected group status. Our differences make us better, stronger, and more successful. Equal employment opportunity extends to all aspects of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensations, benefits, and other terms and conditions of employment.
 
 
 Opensity Solutions is an Equal Opportunity Employer.
 
 
 We are committed to creating an inclusive workplace and consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws. Employment decisions are based on qualifications, merit, and business needs.
 
 
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Service Desk Analyst - Remote (After Hours)

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