customer service analyst

NFI Parts

<div>NFI Parts&trade; is North America&rsquo;s most comprehensive organization providing parts, technical publications, training, and support for buses and motor coaches. NFI Parts is the parts division of NFI Group, providing replacement parts for New Flyer&reg; transit buses, MCI&reg; motor coaches, ADL buses, ARBOC&reg; vehicles, as well as the product lines for the acquired NABI and Orion parts businesses. Additionally, NFI Parts has extensive cross references for parts that are common with other bus, coach, and cutaway product lines and has a mature supply base and established relationships with over 1,000 suppliers. Further information is available at www.nfi.parts.com.
POSITION SUMMARY
The Customer Service Analyst is responsible for CS data analytics used to support and execute on team strategies, customer forecasts and usage, programs and buying trends. Preparing KPI&rsquo;s, PPT presentations and various reports which will assist in identifying risks and opportunities to the business. 
WHAT YOU WILL DO:<ul><li>Provide customer analytics on revenue performance to budget/forecasts and program revenue to CSM to assist in adjusting revenue strategies for team sales growth.
</li><li>Report and recommend strategies on Profitability files and ensure details are provided to CSM and Metro - Urban Specialist (as applicable) for review. IE: Kinetik/alternate opportunities by customer.
</li><li>Provide reports to identify cross reference opportunities for execution with CS team based on customer strategy.
</li></ul>&middot; Provide reports to identify Kinetik, Alternate and SVP opportunities and share with team to execute on customer strategy. &middot; Provide analytics to CSD for regular meetings with the team TSR to establish and maintain an effective customer strategy and visiting schedules.
<ul><li>Create and update customer scorecard data templates along with the creation of additional KPI&rsquo;s beneficial to the team to better understand customer behaviors and philosophies also in preparation for customer visits.
</li><li>Update all data on weekly revenue information and quarterly reporting requirements for presentation.
</li><li>Provide weekly/monthly reports for teams to review and evaluate contract/quote awards and losses to CSM and Metro/ Urban Specialist
</li><li>Provide analytics with recommendations to CS team (Manager/CSR &amp; Contract/Metro/Urban Specialists) in determining contract performance for sell through, margins and supersessions.
</li><li>Develop requested KPI data and reports for the customer teams.
</li><li>Develop and create Customer Presentations as required for customer meetings and customer visits, including New Customer Presentations, Parts Provisioning, Scorecards.</li><li>Provide CSM and Metro/Urban specialists with monthly high-level RMA report with summary on RMA&rsquo;s under $500 (e.g. order being split, courtesy return with no restocking fees).</li><li>Participate in rotation of various reporting duties within Analyst group.
</li><li>Meet with Analyst group on Monthly basis to ensure common activities are monitored and maintained as well as sharing of information for unique reporting/tasks by team segment for awareness.
</li><li>Support teams in major projects or programs as needed.</li></ul> 
WHAT YOU NEED TO BE SUCCESSFUL:<ul><li>Post-secondary education or equivalent experience.</li><li>Previous industry knowledge, basic knowledge of transit vehicles and systems.</li><li>Microsoft Office including Excel.</li><li>Analytical skills.</li><li>Excellent communication and organizational skills.</li><li>Ability to travel up to 5%.</li></ul>
Benefits
WHY JOIN OUR TEAM:
<ul><li>Competitive Wages.
</li><li>A continuous learning environment.
</li><li>Ability to advance your career with a growing company.
</li><li>Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.
</li></ul>OUR WHY: We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.
NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.
#NFI</div>

Customer Service Analyst

State of Florida

<div>Requisition No: 865699
Agency: Highway Safety and Motor Vehicle
Working Title: CUSTOMER SERVICE ANALYST II - 76002848
 Pay Plan: Career Service
Position Number: 76002848
Salary: $35,330.52 Annually
Posting Closing Date: 12/11/2025
Total Compensation Estimator Tool

DIVISION OF MOTORIST SERVICES

BUREAU OF CUSTOMER SERVICE 


Career Service (CS) Opportunity 


*Open Competitive Advertisement* 


*This opportunity is teleworking eligible and periodic onsite work is required. * 


To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position. 


Contact Person: Kim Day, (850)617-3111, KimDay@flhsmv.gov 


The Organization 
The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol. 
 
Our Benefits include
<ul>
<li>Paid Parental Leave</li>
<li>Annual and Sick Leave Package</li>
<li>Nine Paid Holidays</li>
<li>State Health and Life Insurance</li>
<li>Educational Benefits</li>
<li>Contributory Retirement Plan</li></ul> 


To learn more about FLHSMV and why it&rsquo;s a great place to work, visit our website at: flhsmv.gov/careers. 


If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV! 


Duties and Responisbilities

The Division of Motorist Services&rsquo; Bureau of Customer Service is looking for friendly, customer-focused, and energetic team players for our Customer Service Analyst II positions. Members are responsible for assessing caller inquiries to resolve requests for service. You will apply technology skills by utilizing computer applications and search engines to provide accurate information related to driver licenses and motor vehicles rules and regulations. In this position, you will also work as part of a team that values open communication and feedback regarding strategies for improving customer service. 


Knowledge, Skills, and Abilities
<ul>
<li>Have customer service experience</li>
<li>Have experience resolving customer concerns</li>
<li>Be comfortable and proficient in the use of computer and internet applications to efficiently navigate through and enter or extract information</li>
<li>Value customer service and the importance of responsiveness and follow-through</li>
<li>Portray a positive, respectful and professional image</li>
<li>Be able to stay calm and work effectively in stressful situations</li>
<li>Possess excellent active listening, oral and written communication skills that include the ability to articulate and convey information so that it is easily understandable for customers.
</li><li>Be able to understand and apply a comprehensive knowledge of Driver License and Motor Vehicle laws, agency policies and procedures, and best practices.</li>
<li>Be able to use critical thinking, judgement, and discretion to evaluate and interpret information, identify problems, draw accurate conclusions and make sound decisions.</li>
<li>Develop and maintain effective working relationships and work collaboratively with others to achieve team goals.</li>
<li>Be flexible, able to adapt to change and react professionally to changing conditions.</li>
<li>Possess a strong work ethic and approach work with a sense of commitment, urgency and personal accountability.</li>
<li>Possess strong computer application skills with the ability to quickly learn applications related to business operations such as Microsoft Office products, as well as agency information systems.</li></ul> 


Job Related Requirements
<ul>
<li>The position you are applying for is subject to a Level 2 background check, along with Criminal Justice Information System (CJIS) clearance, to include a fingerprint-based check of the criminal records of the FBI, as a condition of employment pursuant to Chapter 110.1127, 435 and 943, Florida Statutes. Please note that, since this position requires CJIS clearance, the Department will have access to all applicant&rsquo;s criminal and juvenile delinquency records, even those that have been sealed or expunged.</li>
<li>This is a call center position that requires continuous call taking throughout the day with two 15-minute breaks and an hour lunch.</li>
<li>Be available for incoming calls/inquiries up to 8 hours each day between the hours of 8:00AM to 5:30PM.</li>
<li>Be flexible with work schedule to ensure coverage during peak times. Note: Scheduled hours may vary slightly due to business needs.</li></ul> 


Notes

After this advertisement closes, you will be emailed a skill assessment to the email address associated with your People First account. You will be required to complete the skill assessment by the pre-determined deadline. Those meeting the pre-determined scoring criteria will be invited to interview. Please note, the skills test scores remain active for a period of 90 days. Applicants who re-apply within the 90-day window will not be eligible to re-take the skills test. 


General Information
<ul>
<li>The elements of the selection process may include a skill assessment and/or oral interview.</li>
<li>Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI&rsquo;s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.</li>
<li>FLHSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.</li></ul> 
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS&rsquo; PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans&rsquo; Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans&rsquo; Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans&rsquo; Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.</div>

CUSTOMER SERVICE ANALYST II

Accenture

Skill required: Voice - Service Desk Voice Support 
Designation: Customer Service Analyst 
Qualifications:Any Graduation
 
Years of Experience:3 to 5 years
 
About Accenture 
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
 
What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers &amp; giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. 
What are we looking for? &bull; Understanding of reports &amp; able to generate reports &bull; Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using ERP systems, Microsoft Office Suite, Ticket Tracking System (Service Now preferred), and Internet Explorer &bull; Good technical aptitude with an ability to learn quickly &bull; Excellent oral and written communication skills &bull; Neutral accent with no MTI &bull; Strong interpersonal skills &bull; Strong customer focus &bull; Strong conflict management skills &bull; Willingness to work in client hours shifts &bull; Ability to work under pressure &bull; Pro-active problem solving &bull; Help team members in solving complex requests &bull; Represent team in meetings in absence of Supervisor and communicate the minutes of the meeting to the team &bull; Research and identify solutions to the reported issues &bull; Involve in quality control activities and takes initiative in continuous improvement programs. &bull; Discuss quality audit feedback with team member(s) and give feedback to team members on the same day. &bull; Maintain detailed knowledge of all process/client functions and procedures &bull; Ask customers targeted questions to quickly understand the root of the problem &bull; &bull; Properly escalate unresolved issues to appropriate internal teams &bull; Organize monthly quiz for the team on product knowledge. Escalate issues as needed to other Accenture teams or customer contacts &bull; Refer to internal database/DTP to provide accurate solution &bull; Ensure all issues are properly logged &bull; Handle, research, and resolve phone and email inquiries for customers regarding non-complex payment, purchase order and T&amp;E reimbursement issues &bull; Escalate issues as needed to other Accenture teams or customer contacts &bull; Develop strong working relationships to work effectively with these teams to achieve timely resolution &bull; Works on a Global environment, rather than handling country or region-specific work &bull; Identify urgent and sensitive issues and inform and involve supervisor where required &bull; Document and update customer contacts and customer issues in the Ticket Tracking System &bull; Complete any follow-up work related to customer issue resolution. &bull; Adhere to current understanding of policies and procedures, new products, services and processes of the client and Accenture &bull; Maintain acceptable attendance, punctuality, and respond to policy and procedures for communicating any schedule changes and preferences. &bull;
 
Roles and Responsibilities: &bull;In this role you are required to do analysis and solving of lower-complexity problems &bull; Your day to day interaction is with peers within Accenture before updating supervisors &bull; In this role you may have limited exposure with clients and/or Accenture management &bull; You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments &bull; The decisions you make impact your own work and may impact the work of others &bull; You will be an individual contributor as a part of a team, with a focused scope of work &bull; Please note that this role may require you to work in rotational shifts
 
Any Graduation

Customer Service Analyst-Voice

American Express

<div>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.
<ul><li>Customer Fulfillment Network Commercial is part of GSG Group Servicing Corporate clients across the globe in maintain, modifying their corporate account hierarchies and ensuring best of class Customer service, quality focusing on first call resolution to all client Enquiries. This role involves interacting with corporate clients (Program Administrators, Account Managers) :
 
</li><li>Ensuring that metrics such as Quality, Compliance &amp; Productivity are met
</li><li>Adherence to schedule (attendance, start/finish time, breaks)
</li><li>Take ownership of the email/issue and resolve to customer&rsquo;s expectations to deepen relationship and achieve highest level of customer satisfaction
</li><li>Understand, determine and anticipate customer needs and present solutions as appropriate
</li><li>Ensure all actions and requests are attended to within the service level agreements
</li><li>Escalate unresolved issues to senior representative or team leader
</li><li>Maintain a positive and effective work environment
</li><li>Observe privacy act at all times when dealing with customers.
</li><li>Actively uphold the blue box values by not engaging in acts that do not support our corporate objectives to improve all areas of the service profit chain.
</li><li>Support changes that will be implemented out of business needs, adjustments to company policies, process
</li><li>Liaise with other AmEx business units and develop relationship networking for the long-term benefit of the client
</li><li>Actively uphold the blue box values
</li></ul>Minimum Qualifications
<ul><li>Should be self-driven and highly motivated
</li><li>Candidate must see work with primary sense of servicing our customers with first interaction resolution
</li><li>Should have niche communication skills both Oral and written
</li><li>Understand Amex values and business ethics
</li><li>Experience of Customer Service, Corporate Services and client management is preferred
</li></ul>Preferred Qualifications
<ul><li>Graduate in any stream from renowned University
</li><li>Strong organizational skills and ability to work as part of a team to achieve goals
</li><li>Proven experience with negotiating/problem solving
</li><li>Ability to work within a busy and demanding team environment
</li><li>Commitment to the highest level of customer service
</li><li>Analytical and problem-solving skills
</li><li>Ability to identify and act on issues which may impact this corporate client
</li><li>Ability to manage own priorities
</li>Strong knowledge of PC based software including MSOffice and Outlook 
<li>
</li></ul>We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
<ul><li>Competitive base salaries
</li><li>Bonus incentives
</li><li>Support for financial-well-being and retirement
</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
</li><li>Generous paid parental leave policies (depending on your location)
</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
</li><li>Free and confidential counseling support through our Healthy Minds program
</li><li>Career development and training opportunities
</li></ul>American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.</div>

Customer Service Analyst T2-II

Biltrax

About Biltrax Construction Data (www.biltrax.com)We are India&rsquo;s leading market intelligence platform focused on the building construction industry. Through our Data, Insights &amp; Analytics, we are uniquely positioned to help thousands of companies &amp; professionals in India&rsquo;s building sector profit from faster, informed decisions generated through our technology platform. We enable Sales, Marketing &amp; Business Development Teams of Construction Material Manufacturers, Distributors, Turnkey &amp; Trade Contractors, Design, Engineering &amp; Project Management Consultants with growth opportunities. We have already mapped &amp; continue to track over 10,000 large building projects across 50+ metropolitan regions covering all states &amp; union territories.Why should you be excited about this opportunity?High Growth, Bootstrapped, Sustainable, Creditable &amp; most importantly Profitable Startup with a strong team of 50 High Performance Associates! Very challenging role with complete ownership for discovering, formulating a problem statement &amp; eventually coming up with an elegant solution! Strong support system for experimentation of new ideas &amp; the associated risks. &ldquo;Timing, perseverance, and ten years of trying will eventually make you look like an overnight success&rdquo;Profile Name &ndash; AnalystWe are looking for candidates with an interest in the data collection of construction projects related to tenders, building plans, project sites, approvals documents, companies, sector data etc. and becoming the subject matter expert on specific segments such as residential, commercial, hospitality, healthcare, industrial, roads, etc.A. Responsibilities&#9679; Work on construction project's data collection, which is included but not limited to collection of data/information related to the tenders, building plans, project sites, approvals documents, companies, sector data gathering methodology, etc.&#9679; Conducting detailed primary and secondary data collection of Projects and will be responsible for extracting and condensing information using various internet sources.&#9679; Conduct assignments through the use of telephonic interactions with different professionals in extracting information, validating project data, and obtaining insights.&#9679; Entering Data on the system as per the standard company process for internal teams to evaluate the datasets &amp; provide the information to the client.&#9679; Work towards becoming the company's Subject Matter Expert (SME) in different sectors such as residential, commercial, hospitality, healthcare, industrial, roads, etc pertaining to construction data, quality assurance, data mapping etc.&#9679; Assist the client engagement support team in any/all aspects of client queries, and problem resolutions.&#9679; Maintain adherence to Biltrax established KPIs while managing data in accordance with client-specific requirements.B. Candidate Requirements Desirable candidates should possess the following1. Immediate Joiners.2. Should be comfortable in telephonic conversations.3. Navi Mumbai/Thane Candidates preferred.4. Good communication skills.5. Confidence &amp; willingness to learn.6. Trust, Integrity, and Professionalism is key to our relationship with you.Job Timing - 9 am to 6 pm (Monday to Saturday), Alternate Saturday Off per month.Location - Vashi, Navi Mumbai.Job Types: Full-time, Regular / PermanentJob Type: Full-timePay: &#8377;16,000.00 - &#8377;18,000.00 per monthWork Location: In person

Customer Service Representative(Analyst)

NatWest Group

<div>Join us as a Customer Service &amp; Operations Analyst in Reconciliation &amp; Investigations<ul><li>
This is an opportunity to take on a role in reconciliation and investigations, delivering successful customer and business outcomes</li><li>
You&rsquo;ll be investigating queries, supporting business processes, policies and procedures and understanding customer and business needs</li><li>
This role has great development potential, as you&rsquo;ll be working in a supportive team and an environment of continuous improvement</li><li>
We're offering this role at senior analyst level</li></ul><h2 class="jobSectionHeader">
What you'll do</h2>
In this key role, you&rsquo;ll be responding to queries from our customers or stakeholders within agreed timelines. We&rsquo;ll look to you to deliver successful outcomes, by processing, authorising and investigating all transactions and accurately collecting the required information from customers or businesses. Additionally, you&rsquo;ll support your management with work allocation, daily controls and processes.
You&rsquo;ll also be:<ul><li>
Investigating queries and raising any issues with relevant parties without delay</li><li>
Delivering fit-for-purpose solutions to meet customer or stakeholder needs</li><li>
Capturing and collating MI and actively participating in initiatives to improve customer service, processes and procedures</li><li>
Reviewing processing errors and customer complaints to identify trends and training needs</li></ul><h2 class="jobSectionHeader">
The skills you'll need</h2>
We&rsquo;re looking for someone with strong knowledge and experience of reconciliation and investigations. This will include an understanding of the industry and its customers. You&rsquo;ll also be able to work well as part of a team and have the ability to communicate your knowledge to make improvements to processes and procedures.
We&rsquo;ll also expect you to have:<ul><li>
A thorough understanding of products, processes and banking systems</li><li>
An awareness of changes in trends, policies and regulations</li><li>
Strong time management skills and the ability to meet targets and business objectives</li></ul></div>

Customer Service & Operations Analyst, Reconciliation & Investigations

Barclays

<div>Step into the role of Fraud Analyst at Barclays, where you'll provide first-class support by conducting in-depth due diligence, ensuring compliance with regulatory requirements, and safeguarding our clients and organization with expertise and care.
You will be responsible to provide exceptional customer service while resolving more complex customer needs/requests.
You may be assessed on key critical skills relevant for success in role such as:<ul><li>
Delivering exceptional customer service through multiple channels such as chat, email, and phone while resolving complex queries.</li><li>
Collaborating with internal teams to align and improve customer care processes and provide feedback for enhancements.</li><li>
Investigating and resolving customer inquiries related to bank products and services, including transactions and account issues.</li><li>
Preparing and presenting reports on customer performance and insights to senior stakeholders.</li><li>
Identifying industry trends and implement best practices to enhance efficiency and overall customer experience.</li></ul>
Desirable skills sets:<ul><li>
Strong understanding of backend operations with the ability to manage and streamline internal processes.</li><li>
Experience in fraud operations, including identifying suspicious patterns and preventing fraudulent activities.</li><li>
Proficiency in scan detection techniques to quickly flag and investigate anomalies.</li><li>
Knowledge of chargeback processing, ensuring accurate assessment, documentation, and resolution of disputes.</li></ul>
You may be assessed on key essential skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.
This role is based out of Chennai.

Purpose of the role
To provide exceptional customer service while resolving more complex customer needs/requests.
Accountabilities<ul><li>
Provision of customer service through various communication channels including chat, email and phone.</li><li>
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.</li><li>
Collaboration with teams across the bank to align and integrate customer care processes.</li><li>
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.</li><li>
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.</li><li>
Resolution of specific customer inquiries and issues related to the bank&rsquo;s products and service, including account balances, transactions and payments.</li><li>
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.</li><li>
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.</li></ul>
Analyst Expectations<ul><li>
To meet the needs of stakeholders/ customers through operational excellence and customer service</li><li>
Perform prescribed activities in a timely manner and to a high standard</li><li>
No people leadership roles at this grade.</li><li>
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members.</li><li>
Identify escalation of policy breaches as required.</li><li>
Take responsibility for customer service and operational execution tasks.</li><li>
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.</li><li>
Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function.</li><li>
Work within well-defined procedures that may involve a variety of work routines.</li><li>
Demonstrate an understanding of the procedures.</li><li>
Evaluate and select the appropriate alternatives from defined options.</li><li>
Make judgements based on the analysis of factual information.</li><li>
Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.</li></ul>
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship &ndash; our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset &ndash; to Empower, Challenge and Drive &ndash; the operating manual for how we behave.</div>

Fraud Analyst

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