customer service analyst

Accenture

Skill required: Language Translation - Customer Service 
Designation: Customer Service Analyst 
Qualifications:BCom
 
Years of Experience:3 to 5 years
 
Language - Ability:Spanish - Advanced
 
About Accenture 
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
 
What would you do? Good command in Spanish language (Both Speak and written) Nice to have accounting konwledge Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. 
What are we looking for? &bull;Procure-to-Pay &bull;Ability to perform under pressure &bull;Results orientation &bull;Written and verbal communication &bull;Collaboration and interpersonal skills &bull;Payment Processing Operations
 
Roles and Responsibilities: &bull;In this role you are required to do analysis and solving of lower-complexity problems &bull; Your day to day interaction is with peers within Accenture before updating supervisors &bull; In this role you may have limited exposure with clients and/or Accenture management &bull; You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments &bull; The decisions you make impact your own work and may impact the work of others &bull; You will be an individual contributor as a part of a team, with a focused scope of work &bull; Please note that this role may require you to work in rotational shifts
 
BCom

Customer Service Analyst

Pearson

<div>Pearson VUE (pearsonvue.com) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leader in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 test centers in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies. Pearson VUE is regularly featured on the Forbes list of Best Employers, and we are recognized in the Best Employers. We are proud to offer an exceptional environment to develop your professional career, and we are now hiring for a Customer Service Operations Support Administrator to join our successful team in Noida, India.
At Pearson VUE we offer truly global career opportunities, and we have ambitious plans for the future! We are proud to offer our people many exciting career development opportunities, incentives, rewards, and a competitive benefits package. When you join us as Customer Service Analyst, you can look forward to working with many talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.
This is a fantastic opportunity for you to gain experience working with our diverse internal professional teams and corporate functions and have the opportunity to share feedback, suggesting ways we can improve and streamline our internal processes to ensure the business is successful. You may even have the chance to work with some of our clients and help with some of our exciting projects!
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).
Primary Responsibilities
<ul><li>Preparing departmental reports for the Customer Service business unit.</li>
<li>Managing the onboarding and offboarding process for the customer service department.</li>
<li>Performing administrative tasks related to contingent workers (e.g., ensuring completion of mandatory training, resolving password and system issues, etc.)</li>
<li>Overseeing telephony requirements and addressing related issues, as well as facilitating new telephony requests to ensure new clients are ready for launch.</li>
<li>Facilitating configuration and support of client chat services.</li>
<li>Act as an escalation point for related issues.</li>
<li>Analyzing and identifying trends in departmental reports.</li>
<li>Other duties as assigned</li>
</ul>Qualifications/Education and Experience:
<ul><li>Required Education- Bachelor&rsquo;s degree</li>
<li>2 years of experience in a similar/related position</li>
<li>Excellent oral and written communication skills</li>
<li>Familiar and comfortable working in a busy corporate environment/shifts (24*7)</li>
<li>Experience in providing application support</li>
<li>Proficient with MS Office Suite</li>
<li>Ability to learn and use new AI based tools</li>
</ul>Desired Candidate Profile:
<ul><li>Excellent oral and written communication skills</li>
<li>Great attention to detail</li>
<li>Problem-solving skills</li>
<li>Strong organizing and time management skills</li>
<li>Effective teamwork skills</li>
</ul>Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Customer Success
Job Family: GO\TO\MARKET
Organization: Assessment &amp; Qualifications
Schedule: FULL\_TIME
Workplace Type: Hybrid
Req ID: 21076</div>

Citi

<div>
 The Customer Service Analyst is responsible for workflow analysis of departmental systems, workforce and procedures in coordination with the Customer Service function. The overall objective is to ensure accurate reporting and compliance across all product lines.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Design and analyze moderately complex reports to satisfy management requirements
 </li>
 <li>
 Write specifications for new report programs, spreadsheets and other devices to produce reports
 </li>
 <li>
 Develop and prepare reports and records relating to a particular project
 </li>
 <li>
 Prepare and analyze Management Information System reports to ensure control measurements are met, identify and escalate discrepancies to management, and participate in implementing corrective actions.
 </li>
 <li>
 Provide basic assistance within a specific section of the company's customer service function
 </li>
 <li>
 Develop and maintain working knowledge of industry practices and standards
 </li>
 <li>
 Recommend appropriate actions to resolve identified problems, as needed
 </li>
 <li>
 Apply knowledge of how business teams interact with others in accomplishing Customer Service goals and assist with identifying policy gaps and formulating policies
 </li>
 <li>
 Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 3+ years of experience in a related role
 </li>
 <li>
 Basic level of experience in a related role (combination of education/experience)
 </li>
 <li>
 Ability to exchange information in a clear and concise way
 </li>
 <li>
 Effective verbal and written communication skills
 </li>
 <li>
 Demonstrated ability to remain unbiased in a diverse working environment
 
 
 </li>
 </ul>
 
 Education:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s/University degree or equivalent experience
 
 
 </li>
 </ul>
 This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
 
 
 ------------------------------------------------------
 
 
 
 Job Family Group:
 
 
 
 Customer Service
 
 
 ------------------------------------------------------
 
 
 
 Job Family:
 
 
 
 Service
 
 
 ------------------------------------------------------
 
 
 
 Time Type:
 
 
 
 Full time
 
 
 ------------------------------------------------------
 
 
 
 Most Relevant Skills
 
 
 
 Please see the requirements listed above.
 
 
 ------------------------------------------------------
 
 
 
 Other Relevant Skills
 
 
 
 For complementary skills, please see above and/or contact the recruiter.
 
 
 ------------------------------------------------------
 
 
 
 Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
 
 
 
 
 If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
 
 
 Accessibility at Citi.
 
 
 
 
 View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.
 
</div>

Customer Service Analyst - Branch

American Express

<div><div>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
 
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
 
 
How will you make an impact in this role?
</div><ul><li>Ensuring that metrics such as Quality, Compliance &amp; Productivity are met
</li><li>Adherence to schedule (attendance, start/finish time, breaks)
</li><li>Take ownership of the email/issue and resolve to customer&rsquo;s expectations to deepen relationship and achieve highest level of customer satisfaction
</li><li>Understand, determine and anticipate customer needs and present solutions as appropriate
</li><li>Ensure all actions and requests are attended to within the service level agreements
</li><li>Escalate unresolved issues to senior representative or team leader
</li><li>Maintain a positive and effective work environment
</li><li>Observe privacy act at all times when dealing with customers.
</li><li>Actively uphold the blue box values by not engaging in acts that do not support our corporate objectives to improve all areas of the service profit chain.
</li><li>Support changes that will be implemented out of business needs, adjustments to company policies, process
</li><li>Liaise with other AmEx business units and develop relationship networking for the long-term benefit of the client
</li><li>Actively uphold the blue box values.
</li><li>Should be self-driven and highly motivated
</li><li>Candidate must see work with primary sense of servicing our customers with first interaction resolution
</li><li>Should have niche communication skills both Oral and written
</li><li>Understand Amex values and business ethics
</li><li>Experience of Customer Service, Corporate Services and client management is preferred
</li></ul>Preferred Qualifications
<ul><li>Graduate in any stream from renowned University
</li><li>Strong organizational skills and ability to work as part of a team to achieve goals
</li><li>Proven experience with negotiating/problem solving
</li><li>Ability to work within a busy and demanding team environment
</li><li>Commitment to the highest level of customer service
</li><li>Analytical and problem-solving skills
</li><li>Ability to identify and act on issues which may impact this corporate client
</li><li>Ability to manage own priorities
</li><li>Strong knowledge of PC based software including MSOffice and Outlook
</li></ul>We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
<ul><li>Competitive base salaries
</li><li>Bonus incentives
</li><li>Support for financial-well-being and retirement
</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
</li><li>Generous paid parental leave policies (depending on your location)
</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
</li><li>Free and confidential counseling support through our Healthy Minds program
</li><li>Career development and training opportunities
</li></ul>American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.</div>

Customer Service Analyst T2-II

<div>At American Express, our culture is built on a 175-year history of innovation, shared At AAt American Express, our culture is built on a 175-year history of innovation, shared At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
Performing appropriate Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they do preventive work to avoid future overdue with accounts that have a high exposure.
<ul><li>Managing and processing New Commercial Client and Card Member applications
</li><li>Servicing Clients through Emails or Inbound/Outbound calls
</li><li>Ensure established compliance measures are met when completing set up and maintenance of accounts
</li><li>checks against incoming Corporate Applications ensuring that AXP meets its regulatory, fraud, risk, AML, and due diligence requirements
</li><li>Liaising with internal Business Partners with relation to any erroneous or incomplete set ups received
</li><li>Manage the &ldquo;end to end&rdquo; journey of a commercial setup and Card Member
</li><li>Multitask and efficiently navigate through multiple screens and systems to effectively provide extraordinary customer care Work in a fast-paced, structured service center environment
</li><li>Document necessary account information and offer solutions that benefit the customer and our business
</li><li>Maintain acceptable performance standards, including effectiveness, efficiency, and quality 
</li></ul>Minimum Qualifications
<ul><li>Graduate
</li></ul>Preferred Qualifications
<ul><li>Demonstrated ability to work independently in a fast paced, structured, high-volume environment with minimal supervision
</li><li>Proven negotiation/problem solving skills with internal and external clients
</li><li>Strong flexibility/adaptability to manage multiple tasks within stringent time frames while maintaining accuracy
</li><li>Must possess strong planning and organizational skills
</li><li>Demonstrated excellent written/verbal communication skills and ability to communicate and work effectively with all levels of management
</li><li>Must be flexible to work any shift during core hours of operations Monday through Friday in a 24-hour environment, weekends working, if required (depending on business needs)
</li></ul>We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
<ul><li>Competitive base salaries
</li><li>Bonus incentives
</li><li>Support for financial-well-being and retirement
</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
</li><li>Generous paid parental leave policies (depending on your location)
</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
</li><li>Free and confidential counseling support through our Healthy Minds program
</li><li>Career development and training opportunities
</li></ul>Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.</div>

<div>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
Reporting to the Team Leader, this position is responsible for the day-to-day processing of remittance across various markets. You will be required to ensure the day-to-day processing of remittance is captured timely and processed in line with our compliance requirements, therefore ensuring a positive customer experience as well as ensuring the reconciliations associated to this function is completed in line with our key servicing metrics.
Responsibilities:
<ul><li>All incoming remittances to be accurately processed within SLA
</li><li>Re-educating customer payment behaviors
</li><li>Driving process enhancements, increasing efficiencies
</li><li>Reducing values of untraceable funds received, minimizing values in suspense accounts
</li><li>Identifying opportunities to improve current working practices
</li><li>Adhere to the strict compliance regulations and culture, ensuring controls completed daily
</li><li>Escalate any market impacts in a timely manner
</li><li>Payment queries and investigation to be completed within SLA&rsquo;s
</li></ul>The successful candidate needs to be an organized, energetic individual with well-developed communication skills. Attention to detail and the ability to maintain a high level of accuracy whilst working under pressure is essential, with an ability to work as part of a team ensuring team goals are achieved, a high level of numeracy and analytical skills is required. Including the below:
<ul><li>Ability to identify, gather and analyze complex information
</li><li>The ability to organize and manage to deadlines, adapting your time to changing priorities in order to meet the needs of the department
</li><li>Flexible and adaptable to ever changing environments, embracing change.
</li></ul>Minimum Qualifications
<ul><li>Good Communication Skills.
</li><li>Ability to research and analyze complex information.
</li><li>The ability to organize and manage deadlines, adapting your time to changing priorities to meet the needs of the department
</li><li>Flexible and adaptable to ever changing environments, embracing change
</li><li>Minimum rating G3 AND L3
</li></ul>Preferred Qualifications:
System/Application knowledge &ndash; GSP, CLIC , I-CARE , GDM , GRIFFIN , GRIP , TRIUMPH
Shift Timings:
<ul><li>7AM to 11PM from Monday to Saturday depending on markets serviced.
</li></ul>We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
<ul><li>Competitive base salaries
</li><li>Bonus incentives
</li><li>Support for financial-well-being and retirement
</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
</li><li>Generous paid parental leave policies (depending on your location)
</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
</li><li>Free and confidential counseling support through our Healthy Minds program
</li><li>Career development and training opportunities
</li></ul>American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.</div>

Customer Service Analyst T3-I

<div>The Customer Service Analyst is responsible for workflow analysis of departmental systems, workforce and procedures in coordination with the Customer Service function. The overall objective is to ensure accurate reporting and compliance across all product lines. 
 
Responsibilities:<ul><li>
Design and analyze moderately complex reports to satisfy management requirements</li><li>
Write specifications for new report programs, spreadsheets and other devices to produce reports</li><li>
Develop and prepare reports and records relating to a particular project</li><li>
Prepare and analyze Management Information System reports to ensure control measurements are met, identify and escalate discrepancies to management, and participate in implementing corrective actions.</li><li>
Provide basic assistance within a specific section of the company's customer service function</li><li>
Develop and maintain working knowledge of industry practices and standards</li><li>
Recommend appropriate actions to resolve identified problems, as needed</li><li>
Apply knowledge of how business teams interact with others in accomplishing Customer Service goals and assist with identifying policy gaps and formulating policies</li><li>
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul> 
Qualifications:<ul><li>
3+ years of experience in a related role</li><li>
Basic level of experience in a related role (combination of education/experience)</li><li>
Ability to exchange information in a clear and concise way</li><li>
Effective verbal and written communication skills</li><li>
Demonstrated ability to remain unbiased in a diverse working environment</li></ul> 
Education:<ul><li>
Bachelor&rsquo;s/University degree or equivalent experience</li></ul> 
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
-
Job Family Group:
Customer Service
-
Job Family:
Service
-
Time Type:
Full time
-
Most Relevant Skills
Please see the requirements listed above.
-
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
-
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. 
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. 
 
View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.</div>

Customer Service Analyst - Branch (UAE Nationals Only)

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