customer service assistant

Landmark Group

<div>
 
 The Customer Care Associate (Arabic Speaking) will be responsible for managing customer communication and experience for Home Delivery Operations. The role involves handling customer inquiries, delivery coordination, issue resolution, and post-delivery feedback while ensuring adherence to predefined SLAs.
 
 
 This individual will act as the communication bridge between customers, HDO teams, and stores to ensure smooth delivery execution, timely updates, and high levels of satisfaction (NPS). The role demands fluency in
 
 Arabic and English
 
 , excellent communication skills, and a strong sense of ownership toward customer delight.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 1. Customer Communication &amp; Experience
 
 
 <ul>
 <li>
 Handle inbound and outbound calls in Arabic and English related to delivery updates, rescheduling, product inquiries, and complaint resolutions.
 </li>
 <li>
 Ensure all customer queries and complaints are logged, tracked, and resolved within predefined timelines and service levels.
 </li>
 <li>
 Coordinate with the delivery, warehouse, and store teams to provide accurate delivery status and real-time updates to customers.
 </li>
 <li>
 Support delivery exceptions (delays, postponements, damages, etc.) with proactive communication to minimize customer dissatisfaction.
 </li>
 <li>
 Maintain empathy, professionalism, and positive tone across all interactions to enhance customer experience.
 </li>
 <li>
 Capture customer feedback post-delivery and share insights with the operations team for service improvement.
 </li>
 </ul>
 
 
 
 
 
 2. SLA &amp; Process Adherence
 
 
 <ul>
 <li>
 Ensure all service requests and complaints are resolved within defined turnaround times.
 </li>
 <li>
 Support tracking of delivery lead times and ensure adherence to promised service levels.
 </li>
 <li>
 Follow the standard operating procedures (SOPs) for call handling, escalation, and documentation.
 </li>
 <li>
 Monitor daily call logs, categorize issues, and report recurring trends for process improvement.
 </li>
 <li>
 Coordinate with CRM systems to ensure all customer records and interactions are accurately maintained.
 </li>
 </ul>
 
 
 
 
 
 3. Coordination with HDO &amp; Stores
 
 
 <ul>
 <li>
 Collaborate with Home Delivery Operations (HDO) teams for scheduling, dispatch confirmation, and delivery updates.
 </li>
 <li>
 Work closely with store operations to resolve post-sales issues related to delivery, assembly, or returns.
 </li>
 <li>
 Support the logistics and control tower teams by providing accurate and timely customer communication feedback.
 </li>
 <li>
 Participate in daily huddles and structured reviews to align on open cases, delays, or escalations.
 </li>
 </ul>
 
 
 
 
 
 4. Continuous Improvement &amp; Engagement
 
 
 <ul>
 <li>
 Share observations and improvement ideas related to communication flow, complaint handling, or delivery scheduling.
 </li>
 <li>
 Participate in regular team training and development sessions to enhance product, process, and system knowledge.
 </li>
 <li>
 Maintain high standards of data confidentiality, call quality, and compliance with organizational policies.
 </li>
 <li>
 Contribute to overall NPS improvement by ensuring positive and solution-oriented interactions.
 </li>
 </ul>
 
 
 
 
 
 Key Deliverables:
 
 
 <ul>
 <li>
 Customer queries and complaints resolved within defined SLAs.
 </li>
 <li>
 Improvement in customer satisfaction and NPS for Home Delivery.
 </li>
 <li>
 Effective communication between customers, HDO, and store teams.
 </li>
 <li>
 Accurate call documentation and reporting in CRM.
 </li>
 <li>
 Adherence to process, tone, and quality standards in every interaction.
 </li>
 </ul>
 
 
 
 
 
 Desired Candidate Profile:
 
 
 <ul>
 <li>
 
 Education:
 
 Graduate in any discipline (Business Administration, Communications, or related field preferred).
 </li>
 <li>
 
 Experience:
 
 2&ndash;5 years of experience in a customer service or call center role within retail, e-commerce, or logistics operations.
 </li>
 <li>
 
 Language Skills:
 
 Fluency in
 
 Arabic (mandatory)
 
 and proficiency in
 
 English (spoken &amp; written)
 
 .
 </li>
 <li>
 Strong interpersonal, problem-solving, and customer-handling skills.
 </li>
 <li>
 Familiarity with CRM tools, ticketing systems, or call management platforms.
 </li>
 <li>
 Ability to multitask and work in a fast-paced, customer-centric environment.
 </li>
 <li>
 Empathetic, patient, and able to handle high-pressure situations calmly and professionally.
 </li>
 </ul>
 
 
 
 
 
 Behavioral Competencies:
 
 
 <ul>
 <li>
 Customer-first attitude.
 </li>
 <li>
 Strong communication and listening skills.
 </li>
 <li>
 Detail-oriented and process-driven.
 </li>
 <li>
 Team player with collaborative mindset.
 </li>
 <li>
 Positive and proactive approach to problem-solving.
 </li>
 </ul>
 
 
</div>

Customer Service Assistant

<div>
 
 The Assistant DC will be responsible for ensuring seamless execution of end-to-end Home Delivery Operations (HDO) from order receipt to final delivery and customer satisfaction. The role demands strong coordination between warehouse, HDO, stores, and customer call center teams to maintain predefined SLAs, drive customer experience excellence, optimize delivery performance, and support cost-efficient operations.
 
 
 This position requires a hands-on professional with a strong operational mindset, attention to detail, and the ability to handle multiple stakeholders while maintaining high service quality standards.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 1. Customer Experience &amp; Delivery Operations
 
 
 <ul>
 <li>
 Coordinate and monitor all Home Delivery activities to ensure timely delivery and adherence to predefined SLAs.
 </li>
 <li>
 Drive reduction in pending, postponed, and rescheduled deliveries through proactive follow-ups and planning.
 </li>
 <li>
 Ensure smooth communication between the delivery team, store operations, and customer service for order status updates and exception handling.
 </li>
 <li>
 Monitor and improve customer satisfaction (NPS) by ensuring quick resolution of complaints and prompt customer feedback closure.
 </li>
 <li>
 Track delivery metrics and highlight deviations, delays, or service issues for immediate corrective actions.
 </li>
 <li>
 Collaborate with fleet teams to improve routing efficiency and truck utilization for optimal delivery productivity.
 </li>
 <li>
 Maintain capacity as per the monthly plan and ensure operational flexibility within permissible limits.
 </li>
 </ul>
 
 
 
 
 
 2. Cost &amp; Inventory Control
 
 
 <ul>
 <li>
 Support the implementation of initiatives aimed at reducing delivery costs and optimizing overall operational efficiency.
 </li>
 <li>
 Work closely with the warehouse and finance teams to ensure accurate inventory handling and minimal shrinkage.
 </li>
 <li>
 Assist in executing continuous improvement methodologies (e.g., KATA, Lean) to enhance productivity and cost-effectiveness.
 </li>
 <li>
 Track and report cost-related KPIs periodically, identifying gaps and improvement opportunities.
 </li>
 <li>
 Ensure adherence to approved budgets and support initiatives to reduce cost per delivery through better planning and execution.
 </li>
 </ul>
 
 
 
 
 
 3. People Development, Process Adherence &amp; Safety
 
 
 <ul>
 <li>
 Ensure complete compliance with defined Home Delivery Operations processes, SOPs, and safety protocols.
 </li>
 <li>
 Conduct and maintain structured reviews, store visits, and floor audits; record findings and follow through on improvement actions.
 </li>
 <li>
 Facilitate training and skill development programs for delivery staff and warehouse teams to build cross-functional capabilities.
 </li>
 <li>
 Support engagement initiatives such as team recognition programs, employee feedback sessions, and supervisor assessments.
 </li>
 <li>
 Maintain structured logs for store visits, delivery observations, and performance feedback.
 </li>
 <li>
 Promote a culture of discipline, accountability, and safety awareness within the team.
 </li>
 <li>
 Participate actively in daily management reviews (DMR) to discuss challenges, opportunities, and performance updates.
 </li>
 </ul>
 
 
 
 
 
 4. Projects &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Actively support ongoing productivity and process improvement projects within Home Delivery Operations.
 </li>
 <li>
 Monitor project milestones and ensure timely execution and benefit realization as per predefined timelines.
 </li>
 <li>
 Participate in key initiatives such as delivery route optimization, technology deployment (driver app/route optimizer), incentive policy rollout, and customer feedback analysis.
 </li>
 <li>
 Share best practices and process improvements across teams to standardize performance across regions.
 </li>
 <li>
 Support pilot implementations for new models, tools, or workflows aimed at enhancing delivery efficiency and customer satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Key Deliverables:
 
 
 <ul>
 <li>
 Achievement of predefined SLAs for delivery lead time and customer complaint resolution.
 </li>
 <li>
 Improved customer satisfaction and NPS for Home Delivery operations.
 </li>
 <li>
 Adherence to operational cost and inventory accuracy standards.
 </li>
 <li>
 100% compliance with process, safety, and documentation requirements.
 </li>
 <li>
 Successful execution of assigned special projects and continuous improvement initiatives.
 </li>
 <li>
 Strong stakeholder coordination between stores, logistics, customer service, and warehouse teams.
 </li>
 </ul>
 
 
 
 
 
 Desired Candidate Profile:
 
 
 <ul>
 <li>
 
 Education:
 
 Graduate / Postgraduate in Operations, Supply Chain, Business Administration, or related field.
 </li>
 <li>
 
 Experience:
 
 4&ndash;7 years of experience in Home Delivery / Last-Mile Operations.
 </li>
 <li>
 Strong understanding of delivery workflows, fleet coordination, route planning, and customer service operations.
 </li>
 <li>
 Proficient in data handling, reporting, and use of ERP / delivery management systems (Oracle experience preferred).
 </li>
 <li>
 
 Excellent communication and stakeholder management skills.
 
 </li>
 <li>
 Strong analytical and problem-solving mindset with attention to detail.
 </li>
 <li>
 Exposure to process improvement methodologies
 
 (Lean / KATA / Six Sigma)
 
 will be an added advantage.
 </li>
 </ul>
 
 
 
 
 
 Behavioral Competencies:
 
 
 <ul>
 <li>
 Ownership and accountability mindset.
 </li>
 <li>
 Strong coordination and multitasking skills.
 </li>
 <li>
 Customer-centric approach with a sense of urgency.
 </li>
 <li>
 Ability to work under pressure and manage multiple priorities.
 </li>
 <li>
 Team-oriented, approachable, and proactive in problem-solving.
 </li>
 </ul>
 
 +
 
</div>

Assistant DC/HDO Coordinator

Hilton

<div>
 A Sales Executive analyses local market trends and competitor activity to generate new future business for the hotel.
 
 
 
 What will I be doing?
 
 
 
 As Sales Executive, you will analyse local market trends and competitor activity to generate new future business for the hotel. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Analysis local market trends and competitor activity to identify new business leads
 </li>
 <li>
 Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
 </li>
 <li>
 Negotiate room rates/packages with corporate clients
 </li>
 <li>
 Develop and implement creative local marketing channels, including social media channels
 </li>
 <li>
 Prepare company contracts for the hotel in accordance with current business and pricing conditions
 </li>
 <li>
 Work within current business strategies and recognising potential opportunities
 </li>
 <li>
 Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs
 </li>
 <li>
 Attend Sales events, as required
 </li>
 <li>
 Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads
 </li>
 <li>
 Answer customer queries in a prompt and professional manner
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Sales Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Positive attitude and good communication skills
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Flexibility to respond to a range of different work situations
 </li>
 <li>
 Ability to work under pressure and under own initiative
 </li>
 <li>
 Experience in a sales role with a proven track record to close a sale
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Knowledge of local market
 </li>
 <li>
 Knowledge of hospitality
 </li>
 <li>
 Passion for sales and for achieving targets and objectives
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hampton Inn by Hilton Salmiya Kuwait
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hampton by Hilton
 
 
 
 Job
 
 
 
 Sales
</div>

Sales Executive

Baker Hughes

<div>Field Service Specialist - Surface Pressure Control
Do you enjoy providing support and guidance to global cross-functional teams?
Do you enjoy providing an efficient service to our customers?
Join our growing team
Bringing the most cutting-edge physical and digital technologies together to create oilfield equipment is the beating heart of our work. Devising smarter systems that control and monitor oil and gas extraction, our subsea and flexible pipe capabilities are industry leading. Our team provides support for customer operations to ensure continuity for production.
Partner with the best
The Field Service Specialist - Pressure Control provides direction and assistance to work group in order to meet assigned objectives. In this role you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning.
As a Field Service Specialist &ndash; Surface Pressure Control, you will be responsible for:<ul><li>
Performing on-site installation of systems and equipment and ongoing preventive maintenance, repair and calibration after installation</li><li>
Responding to requests for emergency repairs and services to troublesome equipment</li><li>
Providing technical instruction and assistance to customer representatives regarding installation, operation, calibration, repair, and maintenance at customer's sites, developing and further expand technical knowledge and expertise, currently recognized industry standards for engineering ability</li><li>
Maintaining knowledge of applicable product line warranties, and accomplish effective warranty administration</li><li>
Planning, preparing and/or instructing both internal and external training programs as required, to impart and perpetuate field engineering and/or product knowledge in area of specialization</li><li>
Providing leadership and technical direction to skilled labor performing work on customer sites</li><li>
Maintaining strong safety mindset to assure the executed work reflects the technical requirements within BH safety standards</li><li>
Preparing timely and accurate technical reports for customer records and a reference for future outages</li></ul>
Fuel your passion
To be successful in this role you will:<ul><li>
Have a Diploma or technical school for a certified college.</li><li>
Have at least 5 years&rsquo; experience in wellhead and Xmas tree installation &amp; 3 years of experience in Offshore Services providing innovative, adaptive technical solutions and support to customers in Oil &amp; Gas industry</li><li>
Have the ability to inspect equipment prior to it going offshore &amp; Work closely with workshop teams to meet loadout deadlines</li><li>
Have the ability to understand Technical drawings &amp; Use of company e-tools to retrieve technical documents when required</li><li>
Have experience in Installing and maintaining Surface Wellheads and X/Tree's (Offshore): HPHT (High Pressure High Temperature); Metal to Metal, Quick Lock Connectors</li><li>
Have experience in Replacing Valve Seats &amp; Gates (On location) , Carry out Wellhead Upgrades as per engineering Project Related Procedures (PRPs) / Field Service Manual (FSM) Able to fault diagnose</li><li>
Have experience to perform field repair of valve actuator(s)</li><li>
Have experience to Use Hydraulic tools &ndash; pumps , running tools , bolting tools etc</li><li>
Have ability to work effectively with minimum supervision Train &amp; lead New hires &amp; self Competency focused</li></ul>
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone<ul><li>
Working Hours: As per field requirement on call basis</li></ul>
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:<ul><li>
Contemporary work-life balance policies and wellbeing activities</li><li>
Comprehensive private medical care options</li><li>
Safety net of life insurance and disability programs</li><li>
Tailored financial programs</li><li>
Additional elected or voluntary benefits</li></ul>
About Us:<div>
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward &ndash; making it safer, cleaner and more efficient for people and the planet.</div> 

Join Us:<div>
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let&rsquo;s come together and take energy forward. 
 
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.</div></div>

Field Specialist - Surface pressure control

Al-Ru'ya Bilingual School

<div>
 
 
 Elementary Teacher Assistant
 
 
 
 Year 2025/2026
 
 
 immediate join
 
 
 
 
 
 
 Requirements:
 
 
 
 
 
 <ol>
 <li>
 
 
 Bachelors' degree in English Literature- or Education related field
 
 
 </li>
 <li>
 
 TA experience is a plus
 
 </li>
 <li>
 
 Professional fluency in English
 
 </li>
 <li>
 
 Excellent use of Technology
 
 </li>
 </ol>
 
 
 
 
 
 Main duties
 
 
 
 
 
 <ol>
 <li>
 Prepare the physical environment of the classroom for all lessons
 </li>
 <li>
 Ensure and maintain the implementation of routines and procedures.
 </li>
 <li>
 Present in all classes except Quran , Ruya , IT &amp; PE periods
 </li>
 <li>
 Assist with the display of class or subject materials, including those of students' work
 </li>
 <li>
 Work with individuals and groups of students as arranged by the class/ subject teachers
 </li>
 <li>
 Provide help for below level students during classes (as directed by their teachers)
 </li>
 <li>
 Assist with creating teacher made resources ( just grade 1 &amp; 2 )
 </li>
 <li>
 Assist with creating and managing extra school activities
 </li>
 <li>
 Substitute for the subject teacher in the event of his/ her absence or elsewhere according to HOD or admin plan.
 </li>
 <li>
 Attend all development workshops &amp; admin meetings
 </li>
 <li>
 Ensure that students meet the expectation of the school in term of behavior and discipline. Prepare stuff &amp; apply her class motivational techniques and implement consequences with the class teachers.
 </li>
 <li>
 Track students' attendance according to school regulations
 </li>
 <li>
 Contact parents with the teacher to check , inform and discuss their kids behavioral and absence issues
 </li>
 <li>
 Keep detailed records / anecdotal note.
 </li>
 <li>
 Distribute and collect administration's letters and money
 </li>
 <li>
 Supervise students according to individual duty outlined in duty schedule
 </li>
 <li>
 Cary out such duties as may be assigned by principal , deputies , or HODs ( during substitutions )
 </li>
 </ol>
</div>

Teacher Assistant

<div>
 The Operator is responsible for delivering safe, efficient, and reliable PSD to customers. The Operator identifies opportunities to improve service delivery, and assists field and maintenance crews with preparing equipment for operations.
 
 
 <ul>
 <li>
 Ensure job deliverables are accurate and delivered on time.
 </li>
 <li>
 Participate in pre-job and Toolbox meetings with crew members.
 </li>
 <li>
 Maintain good, safe working order of equipment according to standards, reporting problems or deviations.
 </li>
 <li>
 Ensure individual and crew work safety.
 </li>
 <li>
 Prepare equipment for rig up and rig down times.
 </li>
 <li>
 Operate the equipment according to competency level and job requirement.
 </li>
 <li>
 Wear PPE and observe HSE policies.
 </li>
 <li>
 Maintain the required safety training.
 
 
 
 </li>
 </ul>
 3-5 years as WL Crew Chief
</div>

Operator

<div>
 The Maintenance Associate is responsible to perform maintenance activities per the Maintenance Program and ensure on-time delivery of equipment in accordance with operational demand. The Maintenance Associate supports initiatives to improve the maintenance-related Cost of Service Delivery (CoSD), Maintenance Efficiency, People Productivity, and Asset Availability within the Center of Reliability and Efficiency (CRE) or Maintenance Base (MB), or Maintenance Center.
 
 
 <ul>
 <li>
 Under direct supervision of either a Maintenance Supervisor, or Maintenance Technician, perform assigned higher-level maintenance activities.
 </li>
 <li>
 Adhere to transactional discipline within Technology Lifecycle Management (TLM) business systems, accurately capturing maintenance related data.
 </li>
 <li>
 Comply with Schlumberger and respective division TLM standards.
 </li>
 <li>
 Maintain and build competency in compliance with the TLM Competency Management System.
 </li>
 <li>
 Participate in and support continuous improvement (CI) initiatives.
 
 
 
 </li>
 </ul>
 5-8 yr
</div>

Maintenance Associate

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