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customer service assistant

Landmark Group

<div>
 
 The Customer Care Associate (Arabic Speaking) will be responsible for managing customer communication and experience for Home Delivery Operations. The role involves handling customer inquiries, delivery coordination, issue resolution, and post-delivery feedback while ensuring adherence to predefined SLAs.
 
 
 This individual will act as the communication bridge between customers, HDO teams, and stores to ensure smooth delivery execution, timely updates, and high levels of satisfaction (NPS). The role demands fluency in
 
 Arabic and English
 
 , excellent communication skills, and a strong sense of ownership toward customer delight.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 1. Customer Communication &amp; Experience
 
 
 <ul>
 <li>
 Handle inbound and outbound calls in Arabic and English related to delivery updates, rescheduling, product inquiries, and complaint resolutions.
 </li>
 <li>
 Ensure all customer queries and complaints are logged, tracked, and resolved within predefined timelines and service levels.
 </li>
 <li>
 Coordinate with the delivery, warehouse, and store teams to provide accurate delivery status and real-time updates to customers.
 </li>
 <li>
 Support delivery exceptions (delays, postponements, damages, etc.) with proactive communication to minimize customer dissatisfaction.
 </li>
 <li>
 Maintain empathy, professionalism, and positive tone across all interactions to enhance customer experience.
 </li>
 <li>
 Capture customer feedback post-delivery and share insights with the operations team for service improvement.
 </li>
 </ul>
 
 
 
 
 
 2. SLA &amp; Process Adherence
 
 
 <ul>
 <li>
 Ensure all service requests and complaints are resolved within defined turnaround times.
 </li>
 <li>
 Support tracking of delivery lead times and ensure adherence to promised service levels.
 </li>
 <li>
 Follow the standard operating procedures (SOPs) for call handling, escalation, and documentation.
 </li>
 <li>
 Monitor daily call logs, categorize issues, and report recurring trends for process improvement.
 </li>
 <li>
 Coordinate with CRM systems to ensure all customer records and interactions are accurately maintained.
 </li>
 </ul>
 
 
 
 
 
 3. Coordination with HDO &amp; Stores
 
 
 <ul>
 <li>
 Collaborate with Home Delivery Operations (HDO) teams for scheduling, dispatch confirmation, and delivery updates.
 </li>
 <li>
 Work closely with store operations to resolve post-sales issues related to delivery, assembly, or returns.
 </li>
 <li>
 Support the logistics and control tower teams by providing accurate and timely customer communication feedback.
 </li>
 <li>
 Participate in daily huddles and structured reviews to align on open cases, delays, or escalations.
 </li>
 </ul>
 
 
 
 
 
 4. Continuous Improvement &amp; Engagement
 
 
 <ul>
 <li>
 Share observations and improvement ideas related to communication flow, complaint handling, or delivery scheduling.
 </li>
 <li>
 Participate in regular team training and development sessions to enhance product, process, and system knowledge.
 </li>
 <li>
 Maintain high standards of data confidentiality, call quality, and compliance with organizational policies.
 </li>
 <li>
 Contribute to overall NPS improvement by ensuring positive and solution-oriented interactions.
 </li>
 </ul>
 
 
 
 
 
 Key Deliverables:
 
 
 <ul>
 <li>
 Customer queries and complaints resolved within defined SLAs.
 </li>
 <li>
 Improvement in customer satisfaction and NPS for Home Delivery.
 </li>
 <li>
 Effective communication between customers, HDO, and store teams.
 </li>
 <li>
 Accurate call documentation and reporting in CRM.
 </li>
 <li>
 Adherence to process, tone, and quality standards in every interaction.
 </li>
 </ul>
 
 
 
 
 
 Desired Candidate Profile:
 
 
 <ul>
 <li>
 
 Education:
 
 Graduate in any discipline (Business Administration, Communications, or related field preferred).
 </li>
 <li>
 
 Experience:
 
 2&ndash;5 years of experience in a customer service or call center role within retail, e-commerce, or logistics operations.
 </li>
 <li>
 
 Language Skills:
 
 Fluency in
 
 Arabic (mandatory)
 
 and proficiency in
 
 English (spoken &amp; written)
 
 .
 </li>
 <li>
 Strong interpersonal, problem-solving, and customer-handling skills.
 </li>
 <li>
 Familiarity with CRM tools, ticketing systems, or call management platforms.
 </li>
 <li>
 Ability to multitask and work in a fast-paced, customer-centric environment.
 </li>
 <li>
 Empathetic, patient, and able to handle high-pressure situations calmly and professionally.
 </li>
 </ul>
 
 
 
 
 
 Behavioral Competencies:
 
 
 <ul>
 <li>
 Customer-first attitude.
 </li>
 <li>
 Strong communication and listening skills.
 </li>
 <li>
 Detail-oriented and process-driven.
 </li>
 <li>
 Team player with collaborative mindset.
 </li>
 <li>
 Positive and proactive approach to problem-solving.
 </li>
 </ul>
 
 
</div>

Customer Service Assistant

Dusit Thani Dubai

<div>
 
 Job Description
 
 
 
 PRIMARY RESPONSIBILITIES:
 
 
 <ul>
 <li>
 Ensures all operating standards in the assigned outlet complied with company policies.
 </li>
 <li>
 Establishes guest service standards that meet the needs of the target market and are in line with the operating concept of the restaurant and room service to maximize the revenue and profits of the outlet.
 </li>
 <li>
 Provides recommendation to Director of F&amp;B regarding future plans and changes based on the current data and customer feedback.
 </li>
 <li>
 Ensures that the restaurant, room service and kitchen are prepared for service.
 </li>
 <li>
 Monitors and analyzes menus and products of competitive restaurants and room service under supervision of F&amp;B manager/ Assistant F &amp; B director/Director of F &amp; B/Executive Chef/Director of Kitchen.
 </li>
 <li>
 Assists with inventory check of operating equipment.
 </li>
 <li>
 Handles guest complaints and follows up with corrective action.
 </li>
 <li>
 Liaises with Engineering for maintenance problems and Housekeeping for cleaning.
 </li>
 <li>
 Maintains all necessary log-books as implemented in outlet.
 </li>
 <li>
 Assists the F&amp;B Cost Controller in Conducting month-end inventory of beverage supplies, operating supplies, food supplies and operating equipment.
 </li>
 <li>
 Oversees and monitors the requisition point and par stock level for beverage supplies, food supplies, guest supplies and bar supplies in the outlet.
 </li>
 <li>
 Checks and ensures the timely submission of the Daily bar inventory and par report, against restaurant or bar sales report at the end of each shift.
 </li>
 <li>
 Prepares annual operating budget for assigned outlet in conjunction with Director of F&amp;B and F&amp;B Manager.
 </li>
 <li>
 Maximizes profitability of the restaurant by increasing turnover and controlling costs.
 </li>
 <li>
 Reviews the revenue and expense statement with his outlet staff.
 </li>
 <li>
 Implements cost savings procedures in electricity, operating supplies and other controllable costs in relation to service operation.
 </li>
 <li>
 Promotes guest satisfaction in the outlet.
 </li>
 <li>
 Selects, recruits, train and evaluates employees in his/her assigned outlet.
 </li>
 <li>
 Prepares effective duty roster to ensure sufficiency of manpower in accordance to volume of business.
 </li>
 <li>
 Administers personnel action, on leaves, overtime requests, disciplinary actions and commendation.
 </li>
 <li>
 Familiarizes with the job description of all position in outlet, To ensure the performances of the staffs.
 </li>
 <li>
 Coaches and counsels restaurant staffs effectively.
 </li>
 <li>
 Conducts on-the-job training for restaurant staffs on timely basis.
 </li>
 <li>
 Conducts daily briefing and de-briefing for a function assigned.
 </li>
 <li>
 Communicates openly with the service personnel and keeps them informed of all important information to assist them in their jobs.
 </li>
 <li>
 Identifies and solves problems in service in a professional manner.
 </li>
 <li>
 Performs other duties as assigned by Assistant Director of Food and Beverage/ F&amp;B Manager.
 
 
 </li>
 </ul>
 
 Report Lines &amp; Communications
 
 
 
 <ul>
 <li>
 Reports to the Assistant Director of Food and Beverage/ F&amp;B Manager.
 </li>
 <li>
 Directs and supervises the activities of the restaurant staffs
 
 
 </li>
 </ul>
 
 Others
 
 
 
 <ul>
 <li>
 Continuous learning through own IDP.
 </li>
 <li>
 Any other duties as may be assigned by the superior.
 
 
 </li>
 </ul>
 
 Accountabilities
 
 
 
 <ul>
 <li>
 Represents Dusit&rsquo;s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
 
 
 </li>
 </ul>
 
 Company&rsquo;s Culture
 
 
 
 <ul>
 <li>
 Communicate and fully embracing the Company&rsquo;s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. &ndash; &ldquo;Proud to belong and to contribute&rdquo;
 
 
 </li>
 </ul>
 CONFIDENTIALITY
 
 
 <ul>
 <li>
 Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
 
 
 </li>
 </ul>
 JOB REQUIREMENT
 
 
 <ul>
 <li>
 Minimum education of Bachelor degree in Hotel Management or relevant discipline
 </li>
 <li>
 Minimum of 3 years in F&amp;B experience
 </li>
 <li>
 Good knowledge in the Food &amp; Beverage products and high-end service levels
 </li>
 <li>
 Have excellent English communication skills both in written and spoken.
 </li>
 <li>
 Computer literate
 </li>
 <li>
 Organized with strong planning, good communication and interpersonal skills
 </li>
 </ul>
</div>

Outlet Manager (Thai Nationality)

Abercrombie & Fitch Co.

<div>
 
 Company Description
 
 
 
 Abercrombie &amp; Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
 
 
 The company operates a family of brands, including Abercrombie &amp; Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie &amp; Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com.
 
 
 At Abercrombie &amp; Fitch Co., we lead with purpose and always put our people first. We&rsquo;re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.
 
 
 
 Job Description
 
 
 
 The Assistant Manager is a multi-faceted role that merges business strategy, operations, creativity, and people management. Strategically, assistant managers are responsible for driving sales results by analyzing the business and providing best-in-class customer service. They are responsible for overseeing daily store operations including opening and closing routines and driving efficiency in all store processes. Assistant managers leverage their creative expertise through floorset updates, styling recommendations and product knowledge. Assistant managers are also talent leaders, driving everything from recruiting and training to engagement and development. They are expected to show up, bringing their best selves everyday to create an inclusive place of belonging for their team and customers. With a promote from within philosophy, our Assistant managers will build upon their initial foundation and have the opportunity to grow into the future leaders of our store&rsquo;s organization.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Customer Experience
 </li>
 <li>
 Drive Sales
 </li>
 <li>
 OMNI Channel Fulfillment
 </li>
 <li>
 Store Presentation and Sales Floor Supervision
 </li>
 <li>
 Store &amp; Stockroom Operations
 </li>
 <li>
 Staffing, Scheduling, and Payroll Management
 </li>
 <li>
 Training and Development
 </li>
 <li>
 Communication
 </li>
 <li>
 Asset Protection
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 What It Takes
 
 
 
 
 <ul>
 <li>
 Bachelors Degree OR one year of supervisory experience in a customer-facing role
 </li>
 <li>
 Strong problem-solving skills
 </li>
 <li>
 Inclusion &amp; Diversity Awareness
 </li>
 <li>
 Ability to show up in a fast-paced and challenging environment
 </li>
 <li>
 Team building skills
 </li>
 <li>
 Self-starter
 </li>
 <li>
 Drive to achieve results
 </li>
 <li>
 Multi-Tasking
 </li>
 <li>
 Fashion Interest &amp; Knowledge
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 What You&rsquo;ll Get
 
 
 
 As an Abercrombie &amp; Fitch Co. (A&amp;F Co.) associate, you&rsquo;ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&amp;F is committed to providing simple, competitive, and comprehensive benefits that align with our Company&rsquo;s culture and values, but most importantly &ndash; with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward.
 
 
 <ul>
 <li>
 Quarterly Incentive Bonus Program
 </li>
 <li>
 Annual return flight ticket
 </li>
 <li>
 Merit eligibility - salary increase based on Annual performance review
 </li>
 <li>
 Paid Time Off
 </li>
 <li>
 3 Paid Comp Days
 </li>
 <li>
 Merchandise Discount
 </li>
 <li>
 Medical, Dental, Health and Life Insurance
 </li>
 <li>
 Associate Assistance Program - professional and confidential mental and behavioral health counseling
 </li>
 <li>
 Carrot Fertility and Adoption
 </li>
 <li>
 Headspace mental health and wellness application membership
 </li>
 <li>
 Paid Parental and Adoption Leave
 </li>
 <li>
 Training and Development
 </li>
 <li>
 Opportunities for Career Advancement, we believe in promoting from within
 </li>
 <li>
 A Global Team of People Who'll Celebrate you for Being YOU
 </li>
 <li>
 Some of the above benefits can be availed upon completion of the probationary period
 
 
 </li>
 </ul>
 SEE WHAT IT&rsquo;S LIKE TO #WORKATANF - FOLLOW US ON INSTAGRAM @LIFEATANF
 
 
 Abercrombie &amp; Fitch Co. is an Equal Opportunity/Affirmative Action employer
</div>

Abercrombie & Fitch / Hollister - Assistant Store Manager, Kuwait

مجموعة الطاير

<div></div><div>Brand and Location : Bloomingdales, Kuwait

About Us 


As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world&rsquo;s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few! 


About the Role 


We are looking for an exceptional personal shopping assistant to initiate and drive a specialist and personalised selection for exclusive customers and contribute to maximise customer satisfaction and customer loyalty. 


What You&rsquo;ll Be Doing 


Functional Roles &amp; Responsibilities
<ul><li> Identify the needs of the customer and recommend a range of products to choose from in order to arrive at an appropriate buying decision.</li></ul>
<ul><li> Analyse consumer behavior and provide superior standards of customer service with an individual using a distinct personalised approach.</li></ul>
<ul><li> Maintain relationships with key customers by informing them of new arrivals, inviting them exclusively for previews, promotions and activities conducted in stores.</li></ul>
<ul><li> Provide feedback to buyers on customer preferences</li></ul>
<ul><li> Maintain confidentiality of customers&rsquo; personal information and assure the information will be solely utilised for the store.</li></ul>
<ul><li> Ensure the customer database is maintained and updated with all the information pertaining to the exclusive customers.</li></ul>
<ul><li> Develop, grow and establish relationships with customers resulting in the growth of the Personal Shopping customer database.</li></ul>
<ul><li> Keep abreast of the market trends and competitor activities at all times</li></ul> 


About You 


Education/Certification and Continued Education
<ul><li> High School or &ldquo;O&rdquo; Levels</li></ul> 

Years of Experience
<ul><li> 5-6 years retails sales or customer service experience with luxury brands</li></ul> 


Knowledge &amp; Skills
<ul><li> Must be client focused and take initiate to resolve the problems</li></ul>
<ul><li> Take initiative to seek out responsibilities and follows through on all projects and tasks</li></ul>
<ul><li> Must have product &amp; brand knowledge
</li></ul><ul><li> Has excellent grooming &amp; styling skills
</li></ul><ul><li> Must posses strong organizational skills
</li></ul><ul><li> Must demonstrate attention to details</li></ul>
<ul><li> Has the ability to continue client relationship</li></ul></div>

Personal Shopper

American International University

<div>American International University &ndash; Kuwait City 

Job Title: Assistant Librarian 

Classification: Institutional Support 
Reports To: Vice - President of Academic Affairs 
Location: Kuwait City, Kuwait 
Job Purpose 
The Assistant Librarian supports the Head Librarian in delivering effective library services and resources to students, faculty, and staff. This role focuses on user support, resource management, and maintaining a welcoming, well-organized, and technology-enabled learning environment. 
Key Responsibilities
<ul>
<li>Provide professional assistance to students, faculty, and staff in locating and using print and electronic resources.</li>
<li>Support the management and organization of library collections, including cataloging and inventory.</li>
<li>Deliver library orientations and workshops to improve information literacy and resource use.</li>
<li>Supervise and guide Library Assistants in daily operations.</li>
<li>Contribute to the development and application of library policies and procedures.</li>
<li>Ensure proper use of library facilities and technologies, reporting and resolving issues as needed.</li></ul> 


Required Skills and Qualifications
<ul>
<li>Strong knowledge of library systems, resources, and electronic databases.</li>
<li>Excellent communication and customer service skills.</li>
<li>Ability to deliver user support, research assistance, and training sessions.</li>
<li>Strong organizational and problem-solving abilities.</li>
<li>Proficiency in Microsoft Office and library-related technologies.</li>
<li>Ability to supervise and support staff effectively.</li>
<li>Fluency in English and Arabic (both required)</li></ul> 


Education and Experience
<ul>
<li>Bachelor&rsquo;s degree in Library Science, Information Studies, or a related field (Master&rsquo;s degree preferred).</li>
<li>Previous experience in an academic library setting is an advantage.</li>
<li>Familiarity with integrated library systems and electronic databases.</li></ul> 


About American International University 
American International University (AIU) is a private institution in Kuwait, founded in 2019, offering undergraduate programs based on the American higher education model. AIU provides degree programs in Engineering, Architecture and Design, and Business Administration, with English as the language of instruction. 
The University is committed to fostering intellectual, cultural, and personal growth for all members of its community, preparing graduates for leadership roles in a global society. 
For more information, visit: www.aiu.edu.kw 
How to Apply 
Interested candidates should visit the Job Opportunities section on our website and submit a resume and cover letter via: 
https://aiu.edu.kw/careers/jobs</div>

Assistant Librarian

<div>
 
 The Assistant DC will be responsible for ensuring seamless execution of end-to-end Home Delivery Operations (HDO) from order receipt to final delivery and customer satisfaction. The role demands strong coordination between warehouse, HDO, stores, and customer call center teams to maintain predefined SLAs, drive customer experience excellence, optimize delivery performance, and support cost-efficient operations.
 
 
 This position requires a hands-on professional with a strong operational mindset, attention to detail, and the ability to handle multiple stakeholders while maintaining high service quality standards.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 1. Customer Experience &amp; Delivery Operations
 
 
 <ul>
 <li>
 Coordinate and monitor all Home Delivery activities to ensure timely delivery and adherence to predefined SLAs.
 </li>
 <li>
 Drive reduction in pending, postponed, and rescheduled deliveries through proactive follow-ups and planning.
 </li>
 <li>
 Ensure smooth communication between the delivery team, store operations, and customer service for order status updates and exception handling.
 </li>
 <li>
 Monitor and improve customer satisfaction (NPS) by ensuring quick resolution of complaints and prompt customer feedback closure.
 </li>
 <li>
 Track delivery metrics and highlight deviations, delays, or service issues for immediate corrective actions.
 </li>
 <li>
 Collaborate with fleet teams to improve routing efficiency and truck utilization for optimal delivery productivity.
 </li>
 <li>
 Maintain capacity as per the monthly plan and ensure operational flexibility within permissible limits.
 </li>
 </ul>
 
 
 
 
 
 2. Cost &amp; Inventory Control
 
 
 <ul>
 <li>
 Support the implementation of initiatives aimed at reducing delivery costs and optimizing overall operational efficiency.
 </li>
 <li>
 Work closely with the warehouse and finance teams to ensure accurate inventory handling and minimal shrinkage.
 </li>
 <li>
 Assist in executing continuous improvement methodologies (e.g., KATA, Lean) to enhance productivity and cost-effectiveness.
 </li>
 <li>
 Track and report cost-related KPIs periodically, identifying gaps and improvement opportunities.
 </li>
 <li>
 Ensure adherence to approved budgets and support initiatives to reduce cost per delivery through better planning and execution.
 </li>
 </ul>
 
 
 
 
 
 3. People Development, Process Adherence &amp; Safety
 
 
 <ul>
 <li>
 Ensure complete compliance with defined Home Delivery Operations processes, SOPs, and safety protocols.
 </li>
 <li>
 Conduct and maintain structured reviews, store visits, and floor audits; record findings and follow through on improvement actions.
 </li>
 <li>
 Facilitate training and skill development programs for delivery staff and warehouse teams to build cross-functional capabilities.
 </li>
 <li>
 Support engagement initiatives such as team recognition programs, employee feedback sessions, and supervisor assessments.
 </li>
 <li>
 Maintain structured logs for store visits, delivery observations, and performance feedback.
 </li>
 <li>
 Promote a culture of discipline, accountability, and safety awareness within the team.
 </li>
 <li>
 Participate actively in daily management reviews (DMR) to discuss challenges, opportunities, and performance updates.
 </li>
 </ul>
 
 
 
 
 
 4. Projects &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Actively support ongoing productivity and process improvement projects within Home Delivery Operations.
 </li>
 <li>
 Monitor project milestones and ensure timely execution and benefit realization as per predefined timelines.
 </li>
 <li>
 Participate in key initiatives such as delivery route optimization, technology deployment (driver app/route optimizer), incentive policy rollout, and customer feedback analysis.
 </li>
 <li>
 Share best practices and process improvements across teams to standardize performance across regions.
 </li>
 <li>
 Support pilot implementations for new models, tools, or workflows aimed at enhancing delivery efficiency and customer satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Key Deliverables:
 
 
 <ul>
 <li>
 Achievement of predefined SLAs for delivery lead time and customer complaint resolution.
 </li>
 <li>
 Improved customer satisfaction and NPS for Home Delivery operations.
 </li>
 <li>
 Adherence to operational cost and inventory accuracy standards.
 </li>
 <li>
 100% compliance with process, safety, and documentation requirements.
 </li>
 <li>
 Successful execution of assigned special projects and continuous improvement initiatives.
 </li>
 <li>
 Strong stakeholder coordination between stores, logistics, customer service, and warehouse teams.
 </li>
 </ul>
 
 
 
 
 
 Desired Candidate Profile:
 
 
 <ul>
 <li>
 
 Education:
 
 Graduate / Postgraduate in Operations, Supply Chain, Business Administration, or related field.
 </li>
 <li>
 
 Experience:
 
 4&ndash;7 years of experience in Home Delivery / Last-Mile Operations.
 </li>
 <li>
 Strong understanding of delivery workflows, fleet coordination, route planning, and customer service operations.
 </li>
 <li>
 Proficient in data handling, reporting, and use of ERP / delivery management systems (Oracle experience preferred).
 </li>
 <li>
 
 Excellent communication and stakeholder management skills.
 
 </li>
 <li>
 Strong analytical and problem-solving mindset with attention to detail.
 </li>
 <li>
 Exposure to process improvement methodologies
 
 (Lean / KATA / Six Sigma)
 
 will be an added advantage.
 </li>
 </ul>
 
 
 
 
 
 Behavioral Competencies:
 
 
 <ul>
 <li>
 Ownership and accountability mindset.
 </li>
 <li>
 Strong coordination and multitasking skills.
 </li>
 <li>
 Customer-centric approach with a sense of urgency.
 </li>
 <li>
 Ability to work under pressure and manage multiple priorities.
 </li>
 <li>
 Team-oriented, approachable, and proactive in problem-solving.
 </li>
 </ul>
 
 +
 
</div>

Assistant DC/HDO Coordinator

American International University, Kuwait

<div>
 
 
 Job Title:
 
 Administrative Assistant
 
 
 
 
 
 
 Classification:
 
 Institutional Support
 
 
 
 Reports To:
 
 Department Head
 
 
 
 Location:
 
 Al Jahra, Kuwait
 
 
 
 
 
 
 Job Purpose
 
 
 
 The Administrative Assistant provides comprehensive administrative and clerical support to ensure smooth daily operations within the assigned department. This role manages communication, scheduling, and documentation while maintaining an organized, efficient, and professional office environment that supports departmental and institutional goals.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Serve as the primary point of contact for the department, ensuring professional communication and customer service.
 </li>
 <li>
 Coordinate calendars, meetings, and departmental schedules to support efficient workflow.
 </li>
 <li>
 Prepare correspondence, reports, and presentations with accuracy and attention to detail.
 </li>
 <li>
 Manage filing systems, records, and document archiving to maintain organized operations.
 </li>
 <li>
 Process purchase requests, supply orders, and reimbursements in coordination with Finance.
 </li>
 <li>
 Assist in onboarding new employees, coordinating access, workspace setup, and documentation.
 </li>
 <li>
 Support event coordination, including logistics, catering, and travel arrangements.
 </li>
 <li>
 Maintain office inventory, monitor equipment, and ensure operational readiness.
 </li>
 <li>
 Uphold confidentiality while handling sensitive information and personnel records.
 </li>
 <li>
 Provide support for special projects and administrative initiatives as assigned.
 </li>
 </ul>
 
 
 
 
 
 Required Skills and Qualifications
 
 
 <ul>
 <li>
 Strong organizational and multitasking abilities in a fast-paced environment.
 </li>
 <li>
 Excellent communication and interpersonal skills in English; Arabic required.
 </li>
 <li>
 Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
 </li>
 <li>
 High attention to detail, accuracy, and professionalism.
 </li>
 <li>
 Ability to manage confidential information with discretion.
 </li>
 <li>
 Effective team collaboration and independent task management skills.
 </li>
 </ul>
 
 
 
 
 
 Education and Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree preferred.
 </li>
 <li>
 Minimum of three (3) years of administrative or clerical experience in a professional setting.
 </li>
 <li>
 Demonstrated experience managing correspondence, reports, and records.
 </li>
 <li>
 Bilingual proficiency in English and Arabic preferred.
 </li>
 </ul>
 
 
 
 
 
 About American International University
 
 
 
 American International University (AIU) is a private institution in Kuwait, founded in 2019, offering undergraduate programs based on the American higher education model. AIU provides degree programs in Engineering, Architecture and Design, and Business Administration, with English as the language of instruction.
 
 
 
 
 
 The University is committed to fostering intellectual, cultural, and personal growth for all members of its community, preparing graduates for leadership roles in a global society.
 
 
 
 
 
 For more information, visit: www.aiu.edu.kw
 
 
 
 
 
 
 How to Apply
 
 
 
 Interested candidates should visit the Job Opportunities section on our website and submit a resume and cover letter via: https://aiu.edu.kw/careers/jobs
 
</div>

Administrative Assistant

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