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administrative assistant

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customer service representative

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service center coordinator

customer service assistant

Landmark Group

<div>
 
 The Customer Care Associate (Arabic Speaking) will be responsible for managing customer communication and experience for Home Delivery Operations. The role involves handling customer inquiries, delivery coordination, issue resolution, and post-delivery feedback while ensuring adherence to predefined SLAs.
 
 
 This individual will act as the communication bridge between customers, HDO teams, and stores to ensure smooth delivery execution, timely updates, and high levels of satisfaction (NPS). The role demands fluency in
 
 Arabic and English
 
 , excellent communication skills, and a strong sense of ownership toward customer delight.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 1. Customer Communication &amp; Experience
 
 
 <ul>
 <li>
 Handle inbound and outbound calls in Arabic and English related to delivery updates, rescheduling, product inquiries, and complaint resolutions.
 </li>
 <li>
 Ensure all customer queries and complaints are logged, tracked, and resolved within predefined timelines and service levels.
 </li>
 <li>
 Coordinate with the delivery, warehouse, and store teams to provide accurate delivery status and real-time updates to customers.
 </li>
 <li>
 Support delivery exceptions (delays, postponements, damages, etc.) with proactive communication to minimize customer dissatisfaction.
 </li>
 <li>
 Maintain empathy, professionalism, and positive tone across all interactions to enhance customer experience.
 </li>
 <li>
 Capture customer feedback post-delivery and share insights with the operations team for service improvement.
 </li>
 </ul>
 
 
 
 
 
 2. SLA &amp; Process Adherence
 
 
 <ul>
 <li>
 Ensure all service requests and complaints are resolved within defined turnaround times.
 </li>
 <li>
 Support tracking of delivery lead times and ensure adherence to promised service levels.
 </li>
 <li>
 Follow the standard operating procedures (SOPs) for call handling, escalation, and documentation.
 </li>
 <li>
 Monitor daily call logs, categorize issues, and report recurring trends for process improvement.
 </li>
 <li>
 Coordinate with CRM systems to ensure all customer records and interactions are accurately maintained.
 </li>
 </ul>
 
 
 
 
 
 3. Coordination with HDO &amp; Stores
 
 
 <ul>
 <li>
 Collaborate with Home Delivery Operations (HDO) teams for scheduling, dispatch confirmation, and delivery updates.
 </li>
 <li>
 Work closely with store operations to resolve post-sales issues related to delivery, assembly, or returns.
 </li>
 <li>
 Support the logistics and control tower teams by providing accurate and timely customer communication feedback.
 </li>
 <li>
 Participate in daily huddles and structured reviews to align on open cases, delays, or escalations.
 </li>
 </ul>
 
 
 
 
 
 4. Continuous Improvement &amp; Engagement
 
 
 <ul>
 <li>
 Share observations and improvement ideas related to communication flow, complaint handling, or delivery scheduling.
 </li>
 <li>
 Participate in regular team training and development sessions to enhance product, process, and system knowledge.
 </li>
 <li>
 Maintain high standards of data confidentiality, call quality, and compliance with organizational policies.
 </li>
 <li>
 Contribute to overall NPS improvement by ensuring positive and solution-oriented interactions.
 </li>
 </ul>
 
 
 
 
 
 Key Deliverables:
 
 
 <ul>
 <li>
 Customer queries and complaints resolved within defined SLAs.
 </li>
 <li>
 Improvement in customer satisfaction and NPS for Home Delivery.
 </li>
 <li>
 Effective communication between customers, HDO, and store teams.
 </li>
 <li>
 Accurate call documentation and reporting in CRM.
 </li>
 <li>
 Adherence to process, tone, and quality standards in every interaction.
 </li>
 </ul>
 
 
 
 
 
 Desired Candidate Profile:
 
 
 <ul>
 <li>
 
 Education:
 
 Graduate in any discipline (Business Administration, Communications, or related field preferred).
 </li>
 <li>
 
 Experience:
 
 2&ndash;5 years of experience in a customer service or call center role within retail, e-commerce, or logistics operations.
 </li>
 <li>
 
 Language Skills:
 
 Fluency in
 
 Arabic (mandatory)
 
 and proficiency in
 
 English (spoken &amp; written)
 
 .
 </li>
 <li>
 Strong interpersonal, problem-solving, and customer-handling skills.
 </li>
 <li>
 Familiarity with CRM tools, ticketing systems, or call management platforms.
 </li>
 <li>
 Ability to multitask and work in a fast-paced, customer-centric environment.
 </li>
 <li>
 Empathetic, patient, and able to handle high-pressure situations calmly and professionally.
 </li>
 </ul>
 
 
 
 
 
 Behavioral Competencies:
 
 
 <ul>
 <li>
 Customer-first attitude.
 </li>
 <li>
 Strong communication and listening skills.
 </li>
 <li>
 Detail-oriented and process-driven.
 </li>
 <li>
 Team player with collaborative mindset.
 </li>
 <li>
 Positive and proactive approach to problem-solving.
 </li>
 </ul>
 
 
</div>

Customer Service Assistant

Al Sayer Group

<div><div><div>Job Summary/Purpose: 
Address customer inquiries and service requests. Ensure prompt resolutions by coordinating with departments for service fulfillment to achieve high customer satisfaction.</div> 
<div></div>
<div>
 Responsibilities: 
 
&#61607; Operational: 
1. Respond to inbound calls and emails related to service appointments ensuring adherence to quality standards for customer satisfaction and operational excellence. 
2. Receive customer inquiries on vehicle damage and misuse, review them ensuring accurate assessment, timely communication, documentation, and appropriate charges to maintain satisfaction and minimize revenue loss. 
3. Coordinate with RAC internal Depts for vehicle status to ensure the smooth functioning of operations. 
4. Address customer complaints received through VOC, resolve them, and escalate any unresolved issues to RAC Management. 
5. Contribute to the After Sales operations to address customer concerns effectively. 
6. Deliver accurate and complete information based on knowledgebase and verifiable sources. 
7. Conduct follow-ups with customers to gather feedback and enhance service quality. 
8. Promote a customer-centric approach by ensuring a positive and friendly communication style. 
9. Support in the implementation of customer service policies and procedures to improve service delivery.</div><div> 
&#61607; Document and maintain records of activities and process workflows on internal communication portals. 
&#61607; Adhere to Al-Sayer Group policies and health and safety regulations. 
&#61607; Perform other duties as requested by management.</div></div></div>

Career Opportunities: Assistant Officer, Rental Customer Service (14466)

Al-Jubu Group Company

About the Role:We are looking for a motivated and organized Assistant Operations Manager to help oversee the daily operations of our F&amp;B outlets. You will support the Operations Manager in managing staff, ensuring excellent customer service, maintaining quality standards, and improving efficiency across all departments.Key Responsibilities:* Assist in managing day-to-day F&amp;B operations* Supervise and support outlet teams to ensure smooth service* Monitor inventory, ordering, and cost control* Help implement company policies and quality standards* Handle customer feedback and ensure guest satisfaction* Support in training and performance evaluation of staffRequirements:* Experience in the F&amp;B or hospitality industry (minimum 2 years preferred)* Strong leadership and communication skills* Good understanding of operations and customer service* Ability to work under pressure and handle multiple tasks* Flexible schedule, including weekends and holidaysWhat We Offer:* Competitive salary and benefits* Opportunities for growth and career development* Positive and supportive work environmentJob Type: Full-timePay: KD500.000 - KD700.000 per month

Assistant Operation Manager - F & B

Abercrombie & Fitch Co.

<div>
 
 Company Description
 
 
 
 Abercrombie &amp; Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
 
 
 The company operates a family of brands, including Abercrombie &amp; Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie &amp; Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com.
 
 
 At Abercrombie &amp; Fitch Co., we lead with purpose and always put our people first. We&rsquo;re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.
 
 
 
 Job Description
 
 
 
 The Assistant Manager is a multi-faceted role that merges business strategy, operations, creativity, and people management. Strategically, assistant managers are responsible for driving sales results by analyzing the business and providing best-in-class customer service. They are responsible for overseeing daily store operations including opening and closing routines and driving efficiency in all store processes. Assistant managers leverage their creative expertise through floorset updates, styling recommendations and product knowledge. Assistant managers are also talent leaders, driving everything from recruiting and training to engagement and development. They are expected to show up, bringing their best selves everyday to create an inclusive place of belonging for their team and customers. With a promote from within philosophy, our Assistant managers will build upon their initial foundation and have the opportunity to grow into the future leaders of our store&rsquo;s organization.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Customer Experience
 </li>
 <li>
 Drive Sales
 </li>
 <li>
 OMNI Channel Fulfillment
 </li>
 <li>
 Store Presentation and Sales Floor Supervision
 </li>
 <li>
 Store &amp; Stockroom Operations
 </li>
 <li>
 Staffing, Scheduling, and Payroll Management
 </li>
 <li>
 Training and Development
 </li>
 <li>
 Communication
 </li>
 <li>
 Asset Protection
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 What It Takes
 
 
 
 
 <ul>
 <li>
 Bachelors Degree OR one year of supervisory experience in a customer-facing role
 </li>
 <li>
 Strong problem-solving skills
 </li>
 <li>
 Inclusion &amp; Diversity Awareness
 </li>
 <li>
 Ability to show up in a fast-paced and challenging environment
 </li>
 <li>
 Team building skills
 </li>
 <li>
 Self-starter
 </li>
 <li>
 Drive to achieve results
 </li>
 <li>
 Multi-Tasking
 </li>
 <li>
 Fashion Interest &amp; Knowledge
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 What You&rsquo;ll Get
 
 
 
 As an Abercrombie &amp; Fitch Co. (A&amp;F Co.) associate, you&rsquo;ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&amp;F is committed to providing simple, competitive, and comprehensive benefits that align with our Company&rsquo;s culture and values, but most importantly &ndash; with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward.
 
 
 <ul>
 <li>
 Quarterly Incentive Bonus Program
 </li>
 <li>
 Annual return flight ticket
 </li>
 <li>
 Merit eligibility - salary increase based on Annual performance review
 </li>
 <li>
 Paid Time Off
 </li>
 <li>
 3 Paid Comp Days
 </li>
 <li>
 Merchandise Discount
 </li>
 <li>
 Medical, Dental, Health and Life Insurance
 </li>
 <li>
 Associate Assistance Program - professional and confidential mental and behavioral health counseling
 </li>
 <li>
 Carrot Fertility and Adoption
 </li>
 <li>
 Headspace mental health and wellness application membership
 </li>
 <li>
 Paid Parental and Adoption Leave
 </li>
 <li>
 Training and Development
 </li>
 <li>
 Opportunities for Career Advancement, we believe in promoting from within
 </li>
 <li>
 A Global Team of People Who'll Celebrate you for Being YOU
 </li>
 <li>
 Some of the above benefits can be availed upon completion of the probationary period
 
 
 </li>
 </ul>
 SEE WHAT IT&rsquo;S LIKE TO #WORKATANF - FOLLOW US ON INSTAGRAM @LIFEATANF
 
 
 Abercrombie &amp; Fitch Co. is an Equal Opportunity/Affirmative Action employer
</div>

Abercrombie & Fitch / Hollister - Assistant Store Manager, Kuwait

مجموعة الطاير

<div></div><div>Brand and Location : Bloomingdales, Kuwait

About Us 


As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world&rsquo;s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few! 


About the Role 


We are looking for an exceptional personal shopping assistant to initiate and drive a specialist and personalised selection for exclusive customers and contribute to maximise customer satisfaction and customer loyalty. 


What You&rsquo;ll Be Doing 


Functional Roles &amp; Responsibilities
<ul><li> Identify the needs of the customer and recommend a range of products to choose from in order to arrive at an appropriate buying decision.</li></ul>
<ul><li> Analyse consumer behavior and provide superior standards of customer service with an individual using a distinct personalised approach.</li></ul>
<ul><li> Maintain relationships with key customers by informing them of new arrivals, inviting them exclusively for previews, promotions and activities conducted in stores.</li></ul>
<ul><li> Provide feedback to buyers on customer preferences</li></ul>
<ul><li> Maintain confidentiality of customers&rsquo; personal information and assure the information will be solely utilised for the store.</li></ul>
<ul><li> Ensure the customer database is maintained and updated with all the information pertaining to the exclusive customers.</li></ul>
<ul><li> Develop, grow and establish relationships with customers resulting in the growth of the Personal Shopping customer database.</li></ul>
<ul><li> Keep abreast of the market trends and competitor activities at all times</li></ul> 


About You 


Education/Certification and Continued Education
<ul><li> High School or &ldquo;O&rdquo; Levels</li></ul> 

Years of Experience
<ul><li> 5-6 years retails sales or customer service experience with luxury brands</li></ul> 


Knowledge &amp; Skills
<ul><li> Must be client focused and take initiate to resolve the problems</li></ul>
<ul><li> Take initiative to seek out responsibilities and follows through on all projects and tasks</li></ul>
<ul><li> Must have product &amp; brand knowledge
</li></ul><ul><li> Has excellent grooming &amp; styling skills
</li></ul><ul><li> Must posses strong organizational skills
</li></ul><ul><li> Must demonstrate attention to details</li></ul>
<ul><li> Has the ability to continue client relationship</li></ul></div>

Personal Shopper

Alshaya Group

<div>Job No: MRF13723
 
Location: Kuwait<div></div><div><div> 
</div></div> 
 
<div></div>The Role:

As the Department Manager you will train, develop, and lead a department team to maximise sales and reduce stock loss, working alongside them on the shop floor in order to demonstrate and drive an excellent standard of customer service.

You will ensure that all Sales Associates are highly motivated and knowledgeable about the brand, and you will also deputize for the Store and Assistant Store Manager during periods of absence.

Qualifications &amp; Requirements:

You will have/be:
<ul><li>At least 3 years retail experience.</li></ul>
<ul><li>The ability to efficiently delegate tasks amongst a team, negotiate with customers and colleagues, and interview new hires, as needed.</li></ul>
<ul><li>Excellent English communication skills (Arabic is an advantage).</li></ul>
<ul><li>Knowledge of MS Office, Excel, Word, etc.</li></ul>
<ul><li>Commercially aware and business orientated.</li></ul> 
 
Advertised: 4 Nov 2025 
Application close: 30 Nov 2025</div>

Department Manager - H&M Beauty - Kuwait

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