customer service assistant

Evercaring Pharmacy

We are looking for a Customer Service Assistant with 1&ndash;2 years of experience to handle customer queries and ensure a smooth support experience across WhatsApp, calls, and email.Key Responsibilities<ul><li>Respond to customer queries via WhatsApp/phone/email in a timely manner</li><li>Assist with order-related support: delivery status, address updates, returns/refunds, and complaints</li><li>Coordinate with internal teams (operations/logistics) to resolve issues</li><li>Maintain accurate customer and case records on Excel/CRM</li><li>Follow up until closure and ensure customer satisfaction</li></ul>Required Skills &amp; Experience<ul><li>1&ndash;2 years experience in customer support (mandatory)</li><li>Strong communication skills in Hindi + basic English</li><li>Comfortable using WhatsApp Web, Email, Excel (CRM experience is a plus)</li><li>Patient, polite, solution-oriented, and organised</li></ul>Work Details<ul><li>Location: Andheri East, Mumbai (Work from Office)</li><li>Timings: 9:00 AM &ndash; 6:00 PM</li><li>Weekly Off: Sunday</li><li>Salary: Up to ₹25,000/month (depends on experience &amp; interview)</li></ul>Job Types: Full-time, PermanentPay: ₹16,000.00 - ₹25,000.00 per monthBenefits:<ul><li>Food provided</li></ul>Work Location: In person

Customer Service Assistant

Beauty By Roseanna Amador

Job SummaryWe are seeking an enthusiastic and experienced Assistant to join our dynamic team. The successful candidate will have a passion for delivering exceptional customer service. and ensuring a clean and well-managed store. As an Assistant, you will play a critical role in supporting the store management team and contributing to the overall success of the business.Duties- Assist with the day-to-day operations of the store, including maintaining a clean and organized store environment. - Perform routine tasks such as sweeping, shampooing clients and restocking shelves as needed. - Maintain a high level of professionalism and provide exceptional customer service, ensuring customer satisfaction and loyalty..Requirements- licensed cosmetologist/ actively attending cosmetology school. - Ability to shampoo and remove hair color for clients. - A commitment to maintaining a clean and well-managed store environment, adhering to sanitation standards.Job Type: Part-timePay: $14.00 - $19.82 per hourLicense/Certification:<ul><li>Cosmetology License (Required)</li></ul>Shift availability:<ul><li>Day Shift (Preferred)</li></ul>Ability to Commute:<ul><li>Medford, NY 11763 (Required)</li></ul>Work Location: In person

Hair Assistant

Jade Tea House

Overview:Join our team as a Cafe Assistant and be a vital part of our bustling cafe environment. We are looking for an enthusiastic individual with a passion for culinary delights and exceptional customer service. As a Cafe Assistant, you will play a key role in ensuring the smooth operation of our cafe while providing top-notch service to our valued customers.Duties:- Assist in food preparation and service to maintain quality and efficiency- Handle cash transactions with accuracy and professionalism- Uphold cleanliness and organization standards in the cafe area- Support the Cafe Manager in supervising staff and ensuring smooth operations- Engage with customers in a friendly and welcoming manner, addressing their needs promptly- Assist in inventory management and restocking supplies as necessary- Contribute to creating a warm and inviting atmosphere for guests to enjoyExperience:- Prior experience in a customer-facing role, preferably in a cafe or food service setting- Knowledge of basic kitchen management practices and food handling procedures- Familiarity with cash handling processes and POS systems is advantageous- Strong interpersonal skills with the ability to work effectively in a team environment- Previous experience in supervising or assisting in supervising staff is a plus- A background in hospitality or food service management would be beneficialIf you are someone who thrives in a fast-paced cafe setting, enjoys interacting with customers, and has a flair for culinary excellence, we invite you to apply for the Cafe Assistant position. Join us in delivering exceptional service and creating memorable experiences for our patrons.Note: This position offers competitive compensation and opportunities for growth within our cafe team.Job Type: Full-timePay: $17.00 - $19.00 per hourWork Location: In person

Café Assistant Manager

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers &lsquo;Fly Better&rsquo;. Emirates is a global leader in the aviation industry, known for its exceptional customer service and cutting-edge technology. Based in Dubai, the airline operates a vast network of international flights, offering passengers unparalleled comfort and convenience. As part of the Emirates Group, the company is committed to delivering innovative solutions and creating memorable travel experiences. With a strong focus on customer satisfaction, Emirates integrates modern communication channels to enhance service delivery across all touchpoints. The airline continues to set industry standards in operational excellence, sustainability, and digital transformation, ensuring that it remains a top choice for travellers worldwide.
The Senior Customer Service Assistant will play a key role in delivering efficient administrative support and exceptional customer service within the Transport Control Centre. This role oversees communication with internal and external stakeholders&mdash;including customers and crew&mdash;while ensuring all systems, records, and documentation are maintained with accuracy and professionalism. The successful candidate will collaborate closely with other departments to manage data, records, and billing, helping to minimise service delays and support smooth operational performance.
<div>In this role, you will: 
</div><div></div> 
<ul><li>Ensure systems are maintained &amp; updated on a regular basis throughout the day i.e MARS, Transport Control Centre (TCC) Operational System.
</li><li>Administer booking requests through the appropriate system, ensuring all mandatory data fields are completed.
</li><li>Co-ordinate with service providers operational team on all transportation activities ensuring the planned activity is achieved through timely communication on schedule, pick-up and drop-off time etc.
</li><li>Ensure resources are used in the most appropriate and cost-effective manner.
</li><li>Deal with a high number of calls, emails &amp; system events as well as being the first point of contact in the chauffeur drive Terminal 3 (T3) and pilot arrival (EGHQ) lounges, processing transport requests and resolving any other service requests.
</li><li>To receive, maintain and allocate the complaints/feedback received from the internal/external stakeholders.
</li><li>To conduct spot checks as directed by the Transport Duty Officer, verifying the vehicle condition and cleanliness as well as the driver&rsquo;s grooming and uniform.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5><div>To be considered for this role, you must meet the below requirements: 
</div><div></div> 
<ul><li>Minimum 1 year in a UAE based Logistics, Transport OR Car rental company.
</li><li>Computer literate with Microsoft office applications.
</li><li>Ability to communicate in other foreign language will be advantageous.
</li><li>Customer service experience.
</li>A valid UAE driving licence is preferred. 
<li>
</li></ul> 
Emirates Group is an international organisation with employees from over 170 nationalities; we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group.
<h5 class="jobSectionHeader">Salary &amp; benefits
 </h5>Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what&rsquo;s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.</div>

Senior Customer Service Agent

Middle East Infoway

An E-Commerce company in Dubai is looking for an Office Helper and Administrative AssistantKey Requirements:<ul><li>Prepare in house products &ndash; pack and dispatch</li><li>Co-ordinate with couriers for collection of orders and delivery management</li><li>Ensure Quality Control of orders and outgoing products</li><li>Contributes to team effort by accomplishing related results as needed.</li><li>Attend to calls from customers to assist with customer service and after-care</li><li>Office Cleaning &ndash; the entire office needs to be cleaned on a daily basis</li><li>Assist the dispatch team with the dispatch tasks</li><li>Prepare products &ndash; pack and dispatch</li><li>Co-ordinate with couriers for collection of orders and delivery management</li><li>Ensure Quality Control of orders and outgoing products</li><li>Contributes to team effort by accomplishing related results as needed.</li><li>Attend to phone calls from customers to assist with customer service and after-care</li><li>Effectively respond to customers via email using the designated Support Ticket System</li><li>Filing or paperwork as required in accordance with our company system</li><li>Ensure that there are no mistakes or errors made when dispatching orders.</li><li>Any other tasks as requested by management of the Company</li></ul>Skills/Experience;<ul><li>Background in Customer Service / Call Centre (preferred, but training will be provided)</li><li>Effectively cleaning the office including desks, brushing and mopping floors as well as cleaning the bathroom.</li><li>Excellent English both written and verbal</li><li>Working knowledge and experience in Excel</li><li>Strong verbal and written communication skills</li><li>Self-motivation and honesty</li><li>Ability to network and liaise with clients at every level</li><li>Excellent communication skills both written and verbal</li><li>Ability to persist with a task until objective is achieved</li><li>Strong and quick acquiring of new technologies</li><li>Microsoft Office (Word, Outlook Email and Excel)</li><li>Data Entry &ndash; Fast Typing</li><li>Quick Learner</li></ul>Starting Salary from AED 2,000The company will provide you with a 2-year employment visa, medical insurance, work permit and 30 days paid annual leaveJob Type: Full-timePay: AED2,000.00 per monthApplication Question(s):<ul><li>What is your Nationality?</li></ul>Education:<ul><li>Middle (Preferred)</li></ul>Experience:<ul><li>customer service: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>Work Location: In person

Office Helper and Administrative Assistant

recruitlytics LLC

<div>
 We&rsquo;re hiring a
 
 Customer Service Representative &ndash; Administrative Assistant
 
 to support our customers and internal teams across the
 
 UAE and Saudi Arabia
 
 . This is a
 
 remote role
 
 combining frontline customer communication with reliable administrative support. You&rsquo;ll be the friendly first point of contact for customers, while also helping keep records, schedules, and daily operations organized.
 
 
 This role is ideal for someone who enjoys solving problems, communicating clearly, and staying on top of details&mdash;while working independently from home.
 
 
 Key Responsibilities
 
 
 Customer Support (Primary)
 
 
 <ul>
 <li>
 Respond to customer inquiries via email, chat, and phone/WhatsApp in a professional and helpful tone.
 </li>
 <li>
 Handle common questions related to registration, onboarding, account access, schedules, and general support needs.
 </li>
 <li>
 Troubleshoot basic issues, guide customers through next steps, and escalate complex cases to the appropriate team.
 </li>
 <li>
 Follow communication guidelines to ensure customers receive consistent, accurate information.
 </li>
 <li>
 Maintain a high level of customer satisfaction by being responsive, empathetic, and solution-focused.
 </li>
 <li>
 Document customer interactions, outcomes, and follow-ups in the CRM or support tracker.
 
 
 </li>
 </ul>
 Administrative Support (Secondary)
 
 
 <ul>
 <li>
 Support the team with admin tasks such as data entry, updating records, organizing documents, and maintaining accurate files.
 </li>
 <li>
 Help coordinate schedules and meetings, including sending reminders and tracking attendance when required.
 </li>
 <li>
 Prepare and maintain simple reports (e.g., daily support volume, resolution notes, candidate/customer status lists).
 </li>
 <li>
 Assist with onboarding coordination, including checking submitted forms and confirming required details are complete.
 </li>
 <li>
 Ensure tasks are completed on time, and communicate clearly when anything is missing or needs clarification.
 
 
 </li>
 </ul>
 What Success Looks Like
 
 
 <ul>
 <li>
 Customers receive accurate responses quickly, with clear steps and a friendly experience.
 </li>
 <li>
 Support tickets and inquiries are documented properly, and follow-ups happen without delays.
 </li>
 <li>
 Admin tasks (records, reports, trackers) are completed accurately and kept up to date.
 </li>
 <li>
 You can manage multiple priorities while staying organized and dependable.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Experience: 1+ year in customer service, virtual assistant work, admin support, call center, or similar.
 </li>
 <li>
 Communication: Excellent written and verbal communication.
 </li>
 <li>
 Languages:
 </li>
 <li>
 English required
 </li>
 <li>
 Arabic is a strong advantage (especially for Saudi Arabia and UAE customers)
 </li>
 <li>
 Tech skills: Comfortable using tools like Google Sheets/Excel, email platforms, CRMs, and chat tools.
 </li>
 <li>
 Remote readiness: Reliable internet, a quiet workspace, and ability to work independently.
 </li>
 <li>
 Strong attention to detail and ability to follow instructions and processes.
 
 
 </li>
 </ul>
 Nice to Have
 
 
 <ul>
 <li>
 Experience handling support via WhatsApp Business, live chat systems, or ticketing tools (e.g., Zendesk/Freshdesk).
 </li>
 <li>
 Familiarity with customers and cultural communication norms in the GCC region.
 </li>
 <li>
 Experience with onboarding, scheduling, or administrative coordination.
 
 
 </li>
 </ul>
 Work Setup &amp; Schedule
 
 
 <ul>
 <li>
 Location: Remote (UAE or Saudi Arabia candidates preferred; open to nearby time zones if you can align).
 </li>
 <li>
 Time zone coverage: Must be able to support Gulf Standard Time (GST) and/or Arabia Standard Time (AST) hours.
 </li>
 <li>
 Hours: Flexible depending on team needs; may include set shifts or overlapping coverage windows.
 </li>
 <li>
 Equipment: You must have a laptop/desktop, stable internet, and headset for calls if needed.
 
 
 </li>
 </ul>
 
 Compensation &amp; Benefits
 
 
 
 <ul>
 <li>
 Competitive compensation based on experience and location.
 </li>
 <li>
 Remote work flexibility.
 </li>
 <li>
 Training, scripts, and support processes provided.
 </li>
 <li>
 Opportunity for growth into senior support, team lead, or operations/admin roles based on performance.
 </li>
 </ul>
</div>

Customer Service Representative Administrative Assistant

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