customer service assistant

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 171348
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview of the role:
 
 
 
 To provide exceptional front-line customer service that enhances the shopping experience for all visitors to the retail center. The role involves welcoming guests, addressing inquiries and concerns, offering accurate information about the mall&rsquo;s services, stores, and promotions, and ensuring that all customer interactions reflect the mall's commitment to service excellence. The customer service staff also supports daily operations by coordinating with internal teams and tenants, contributing to a safe, friendly, and customer-focused environment
 
 
 
 What you will do:
 
 
 
 
 Responsible for:
 
 
 
 
 Customer Service:
 
 
 
 Responsible for delivering exceptional customer service to all visitors, with sensitivity to cultural differences and an understanding of diverse customer expectations.
 
 
 
 Site Knowledge:
 
 
 
 Responsible for developing an in depth understanding of the retail centre to assist to any customer queries
 
 
 
 Mall Collaterals:
 
 
 
 Responsible for maintaining adequate stock of mall collaterals.
 
 
 
 Resolution of Problem:
 
 
 
 Responsible for proactively resolving customer complaints/ issues within the delegated level of authority.
 
 
 
 Coordination:
 
 
 
 Coordinate with other departments within the mall, with respect to any issues relevant to these areas.
 
 
 
 Sales:
 
 
 
 Provide Gift Card and Business Service Suppor
 
 
 
 Management Support:
 
 
 
 Provide support to the inter-departments at DFCM so as to provide management front line data to understand public opinion, gauge visitor experience or make business and marketing decisions
 
 
 
 Emergency Aid and Response Team Member
 
 :
 
 
 Provide basic level first aid services and emergency assistance to the customer.
 
 
 
 Job Context:
 
 
 
 This role is responsible for delivering a high standard of customer service in a professional, courteous, and efficient manner, reflecting the company's commitment to excellence within the shopping centre industry. As the face of Dubai Festival City Mall, the Customer Service staff will handle all visitor inquiries and assistance with a friendly and solution-oriented approach. The role requires strict adherence to the Customer Service Guidelines and full compliance with all HR policies and procedures.
 
 
 
 Required skills to be successful:
 
 
 
 
 Job-Specific Skills:
 
 
 
 <ul>
 <li>
 Customer Service Excellence
 </li>
 <li>
 Verbal and written communication
 </li>
 <li>
 Problem Solving and Complaint Handling
 </li>
 <li>
 Willing to work on weekends, official holidays and outside the official working hours.
 </li>
 <li>
 POS &amp; Gift Card Handling
 </li>
 <li>
 Team Collaboration
 
 
 </li>
 </ul>
 
 Behavioural Competencies
 
 :
 
 
 <ul>
 <li>
 Friendly, approachable, honest and trustworthy.
 </li>
 <li>
 Adaptation and Flexibility
 </li>
 <li>
 Emotional Resilience
 </li>
 <li>
 Cultural Sensitivitiy
 </li>
 <li>
 Proactive, punctual and reliable.
 </li>
 <li>
 Positive, cheerful mentality and open to work attitude
 
 
 </li>
 </ul>
 
 What equips you for the role:
 
 
 
 
 Minimum Qualifications and Knowledge:
 
 
 
 <ul>
 <li>
 Graduation in any degree.
 </li>
 <li>
 Fluent in English, preferably in Arabic or any other language would be an advantage.
 
 
 </li>
 </ul>
 
 Minimum Experience:
 
 
 
 <ul>
 <li>
 2 years relevant customer service experience in a shopping Centre or hospitality background preference for front-desk.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
</div>

Customer Service Assistant I Real Estate I DFC Mall

Merchlist FZ LLC

Job Summary: As a Sales Assistant, you will play a crucial role in supporting the overall sales operations by providing administrative and customer service assistance. Your primary responsibilities will include engaging with customers, processing transactions, maintaining product knowledge, and ensuring a positive shopping experience. This role requires a proactive and customer-focused individual with excellent communication skills and the ability to collaborate effectively under the guidance of a designated supervisor.Key Responsibilities:<ul><li>Customer Engagement: Interact with customers in a friendly and professional manner, addressing inquiries, providing product information, and ensuring a positive shopping experience.</li><li>Transaction Processing: Efficiently handle sales transactions, including cash, credit card, and other payment methods, while maintaining accuracy and compliance with company policies.</li><li>Product Knowledge: Stay informed about product features, specifications, and promotions to effectively assist customers and contribute to sales initiatives.</li><li>Supplier Communication: Maintain regular communication with suppliers to ensure product availability, timely deliveries, and stay updated on product offerings.</li><li>Administrative Support: Provide administrative assistance to ensure the smooth functioning of sales operations, including data entry, filing, and maintaining accurate customer records.</li><li>Team Collaboration: Collaborate effectively under the guidance of a designated supervisor, share customer feedback, and contribute to a positive and cohesive working environment.</li></ul>Qualifications:<ul><li>High school diploma or equivalent.</li><li>Previous experience in a retail or customer service role is a plus.</li><li>Strong communication and interpersonal skills.</li><li>Basic computer proficiency.</li><li>Ability to multitask and thrive in a fast-paced environment.</li><li>A positive attitude and willingness to learn.</li></ul>Note: This job description is a general outline of the duties and responsibilities commonly associated with the position of Sales Assistant and may be subject to modification as the needs of the business evolve.Job Types: Full-time, FresherPay: AED2,000.00 - AED3,000.00 per monthApplication Question(s):<ul><li>Would you be able to commute to Ajman on a regular basis?</li><li>Will you now or in the future require a visa?</li><li>Do you have a valid UAE driving license?</li></ul>Language:<ul><li>English (Required)</li><li>Arabic (Preferred)</li></ul>Application Deadline: 22/02/2024

Sales Assistant

Malwa solar energy

Job Title: Sales Assistant &ndash; Malwa Solar EnergyCompany Overview: Malwa Solar Energy is a fast-growing company providing high-quality solar panels and installation solutions. Our mission is to deliver affordable and reliable solar energy solutions to our customers.Job Description: We are looking for an energetic and responsible Sales Assistant to join our team, support the sales department, and deliver excellent customer service.Responsibilities:<ul><li>Communicate with customers and provide information about products and services.</li><li>Assist the sales team with lead generation and follow-ups.</li><li>Understand customer requirements and suggest suitable solutions.</li><li>Help in preparing quotations and maintaining records.</li><li>Coordinate with the marketing team for promotions and social media activities.</li><li>Handle customer inquiries and resolve issues in a timely manner.</li></ul>Requirements:<ul><li>Minimum education: 12th pass / Graduate.</li><li>Basic knowledge of computers and MS Office.</li><li>Good communication and presentation skills.</li><li>Experience in sales/marketing (preferred but not mandatory).</li><li>Ability to work in a team with a positive attitude.</li></ul>Benefits:<ul><li>Attractive salary + incentives.</li><li>Opportunities for learning and career growth.</li><li>Friendly and supportive work environment.</li></ul>Location: Ujjain, Madhya PradeshJob Type: Full-timeJob Type: Full-timePay: &#8377;8,000.00 - &#8377;12,000.00 per monthWork Location: In person

<div>Job Requisition ID: 171519
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 

Overview Of The Role: 
<ul><li>
The Customer Service Assistant at the Information Desk is responsible for providing support and assistance to customers in a friendly and professional manner at IKEA Egypt. This role requires the individual to represent the IKEA brand effectively, maintain store standards, and contribute to customer satisfaction by addressing inquiries and complaints efficiently. Success in this position involves maintaining high customer service standards, improving customer service processes, and embodying the values of the IKEA brand.</li></ul> 

What You Will Do: 
<h4 class="jobSectionHeader">
Customers</h4> 
<ul><li>
Greet and welcome customers upon arrival at the store.</li><li>
Answer customer inquiries and provide guidance on shopping at IKEA.</li><li>
Handle routine customer complaints promptly and courteously.</li><li>
Log customer feedback on CRM system to build a knowledge base of frequent complaints and inquiries with relevant solutions.</li><li>
Ensure customers are dealt with professionally to ensure maximum customer satisfaction.</li><li>
Make announcements and page the person visitors have asked to see.</li><li>
Ensure customer bags are stored safely and securely.</li><li>
Ensure shopping tools and catalogues are available for customers.</li><li>
Provide bags and trolleys as appropriate.</li></ul><h4 class="jobSectionHeader"> 
Operational</h4> 
<ul><li>
Adhere to all system procedures as per policy and procedure.</li><li>
Provide Customer Senior with constant suggestions for improvements.</li><li>
Provide customers with catalogues upon request.</li><li>
Understand the role of shopping tools in increasing sales.</li><li>
Communicate with Duty Manager regarding complaints that require management assistance.</li><li>
Review standard operating procedures regularly.</li></ul> 

Required Skills To Be Successful: 
<ul><li>
Proficient in dealing with customers and handling inquiries.</li><li>
Strong analytical skills to assess customer feedback and complaints.</li><li>
Effective communication skills with customers and team members.</li><li>
Problem-solving abilities to resolve customer issues efficiently.</li></ul> 

What Qualifies You For The Role: 
<ul><li>
High School education.</li><li>
Minimum of 2 years of experience in a similar role.</li><li>
Experience as a Customer Service Assistant or Receptionist.</li><li>
Effective communication and customer handling skills.</li></ul> 
About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options. 
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip; 

About Al-Futtaim IKEA
GROWING TOGETHER...
We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.
Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.</div>

Shopping Experience Assistant

Transco Trading LLC

We are seeking a detail-oriented and customer-focused Assistant Customer Care Coordinator to support the Customer Care team in delivering excellent service to our clients. The ideal candidate will assist in handling customer inquiries, resolving issues efficiently, and maintaining high levels of customer satisfaction. This role involves administrative support, communication with clients, and coordination with other departments to ensure smooth operations.Job Description: <ul><li>Assist in managing daily customer service operations.</li><li>Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner.</li><li>Log and track customer interactions using CRM or ticketing systems.</li><li>Follow up on customer issues to ensure resolution and satisfaction.</li><li>Coordinate with internal departments (e.g., sales, logistics, technical support) to resolve customer concerns.</li><li>Maintain accurate customer records and update information as necessary.</li><li>Support the preparation of customer service reports and data analysis.</li><li>Help organize and maintain documentation related to customer care processes and policies.</li><li>Participate in team meetings and training sessions to stay updated on product and service offerings.</li></ul>Required Qualifications:<ul><li>High school diploma or equivalent; additional certification in customer service is a plus.</li><li>Strong communication and interpersonal skills.</li><li>Proficient in Microsoft Office Suite (Word, Excel, Outlook).</li><li>Experience with CRM systems is an advantage.</li><li>Excellent organizational and multitasking abilities.</li><li>Patience and a positive, problem-solving attitude.</li><li>Female candidates are preferred.</li><li>Looking forward for an entry level candidate.</li></ul>Job Type: Full-timePay: AED2,000.00 - AED2,500.00 per monthAbility to commute/relocate:<ul><li>Umm al-Quwain City: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Language:<ul><li>English Fluently (Required)</li></ul>

Assistant Customer Care Coordinator

Elite Express Cargo

About Us: Elite Co. is a leading GCC wide logistics and supply chain solutions provider committed to delivering efficient and reliable services to our clients. We are seeking a motivated and detail-oriented Customs Clearance Assistant to join our growing team.Responsibilities:&middot; Prepare and review import/export documentation, including invoices, packing lists, bills of lading, and other relevant documents.&middot; Ensure accuracy and completeness of all customs-related paperwork.&middot; Submit customs declarations to customs authorities in a timely manner.&middot; Stay updated on changes in customs regulations and trade laws.&middot; Ensure compliance with all relevant customs laws and regulations.&middot; Advise clients on customs requirements and potential risks.&middot; Liaise with customs officials, shipping lines, airlines, and other relevant authorities to resolve any issues related to customs clearance.&middot; Provide timely and accurate information to clients regarding the status of shipments and customs clearance processes.&middot; Determine the correct tariff classification for imported/exported goods.&middot; Provide guidance on tariff rates and duty payments.&middot; Address and resolve any customs-related issues or discrepancies that may arise during the clearance process.&middot; Work with clients and internal teams to resolve shipment delays or other customs-related challenges.&middot; Provide excellent customer service by addressing client inquiries and concerns related to customs clearance.&middot; Ensure a positive client experience throughoutQualifications &amp; Skills:&middot; Valid Customs Clearance License&middot; Bachelor&rsquo;s degree in a relevant field or equivalent experience&middot; Knowledge of customs regulations and international trade laws&middot; Previous experience as a Customs Clearance Agent or in a similar role is preferred.&middot; Strong attention to detail and organizational skills&middot; Excellent communication and interpersonal skills&middot; Ability to work independently and as a part of a team&middot; Familiarity with customs clearance software and documentation systemsWhat We Offer:<ul><li>Competitive salary package</li><li>Health insurance and other benefits</li><li>Career growth and professional development opportunities</li><li>Supportive and collaborative work environment</li></ul>How to Apply: Interested candidates are invited to submit their CV through Indeed or email it to hrm@elite-co.com with the subject line: Customs Clearance Assistant Application &ndash; (Your Name)Job Type: Full-time

Customs Clearance Assistant

Faj IT Solutions

Sales and Purchase Department for E-commerce Inquiries (Female)About UsFAJ Group of companies is a dynamic and rapidly growing e-commerce business, technical services, and IT solutions based in Dubai- UAE, and Islamabad -Pakistan.We specialize in delivering high-quality products, IT solutions, and technical support to our customers, and our commitment to excellence has positioned us as a leader in the industry. With our main office located in Dubai, UAE, we are expanding our team and are currently seeking highly skilled and experienced team to join us.For more details,Company Name: FAJ IT SolutionsLocation: 3rd Floor, HB Tower, Gulberg Greens Executive Block, IslamabadSend your CV via WhatsApp at +92 341 1410485Job Description:We require an Operations Assistant Sales / Purchase Department job in Islamabad Capital Territory, PakistanBachelor&rsquo;s degree in any field, from a recognized university.Preferred Age of 28-35Experience:Minimum 3 years of relevant experience, preferably working in an international or corporate organization.Strong planning and organizing skills to handle operational assistance tasks under the given timelines.Proficiency in computers, especially Word, Excel, CRM and Outlook.Effective writing and communication skills in English.Responsibility :Attends inbound and makes outbound calls, WhatsApp chat / Online chat etc.. respondsRegisters and follows up customers&rsquo; inquiries or complaint/sPrepares quotations/estimates, invoices to customersPrepares weekly reports on power retailersHandles our products / spare parts inquiries and customers' registration via chat or emails.Ensures all field teams address customers&rsquo; complaint/s and requestsDevelops customer feedback system to ensure customer satisfactionSends daily and monthly reports to the managerPerforms other related clerical, admin and sales jobsAddresses customers&rsquo; queriesPrepares Statement of Accounts of various parties and follows upCoordinate with teamsSends daily and monthly reports to the managerHandles prospective clients and provides counselingPerforms other related clerical, admin and sales jobsHandles clients in a professional mannerDeals with customer issuesProcesses customer ordersKeeps up to date with product developmentsCalls clienteleDevise new sales or marketing strategiesWorks with other departmentsSchedules appointments, calls and meetingsThe Operations Assistant will report to designated PRM staff and provide logistic support and other tasks as assigned. The Assistant shall work in collaboration with other designated operational assistants to provide smooth operational services. The detailed tasks to be performed by the Operation Assistant include, but are not limited to, the following:Regularly update the contact details of personnel in PRM in consultation with all units in PRM.Prepare expense sheets for contractual drivers.Provide admin support to designated Staff at PRM. Arrange logistics of designated staff on in-land and abroad missions.Job Types: Full-time, ContractContract length: 12 monthsJob Type: Full-timePay: Rs30,000.00 - Rs37,000.00 per monthWork Location: In person

Sales Assistance Job (Female-Only)

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