customer service assistant

MMI - Maritime and Mercantile International

<div>
 <p>
  <strong>
   About Us:
  </strong>
 </p>
 <p>
  Emirates Leisure Retail (ELR) and Maritime &amp; Mercantile International (MMI) are subsidiaries of the Emirates Group, committed to excellence in the food and beverage industries. ELR operates a diverse portfolio of over 300+ food and beverage outlets across the globe, featuring internationally acclaimed brands like Costa Coffee UAE and Pret A Manger. MMI specializes in the distribution and retail of beverages, leveraging its expansive network to deliver world-class service and products. Together, ELR and MMI embody our businesses dedication to innovation, quality, and exceptional customer experiences.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What&rsquo;s the purpose of this role:
  </strong>
 </p>
 <p>
  To provide exceptional customer service by assisting shoppers, providing product information, replenishing stock, handling transactions, and maintaining a clean and organized environment ensuring a high standard of customer satisfaction and contributing to overall sales performance.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What will you be doing:
  </strong>
 </p>
 <ul>
  <li>
   Create a welcoming atmosphere for customers, assist with product inquiries and provide recommendations to enhance the shopping experience.
  </li>
  <li>
   Promote products and upsell when appropriate to help meet store sales targets.
  </li>
  <li>
   Replenish shelves, organize displays and ensure products are correctly priced and labelled.
  </li>
  <li>
   Maintain a tidy, safe and welcoming environment by regularly cleaning and organizing the store.
  </li>
  <li>
   Assist in stock counts &amp; inventory and help with receiving and unpacking new stock.
  </li>
  <li>
   Attend training sessions to expand your product knowledge and skills, supporting both your personal development and the store&rsquo;s growth.
  </li>
  <li>
   Collaborate with your teammates to ensure smooth store operations and success.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What we are looking for:
  </strong>
 </p>
 <ul>
  <li>
   Must have experience in cash handling &amp; POS system
  </li>
  <li>
   High School Diploma or Equivalent
  </li>
  <li>
   1-2 years&rsquo; experience in retail or customer service
  </li>
  <li>
   Ability to handle customer complaints and work under pressure
  </li>
  <li>
   Merchandising and visual display skills may be a plus
  </li>
  <li>
   Must be physically fit and capable of lifting and moving heavy boxes as part of daily operations.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What makes you a great fit:
  </strong>
 </p>
 <ul>
  <li>
   Enthusiastic and reliable individuals, eager to contribute to a supportive work environment.
  </li>
  <li>
   Excellent communication skills and a passion for exceptional customer service.
  </li>
  <li>
   Proactive, organised, and eager to contribute to driving store sales.
  </li>
  <li>
   Value teamwork and dedicated to creating a positive and supportive workplace.
  </li>
  <li>
   Ability to work on a flexible hour, including evenings, weekends, &amp; holidays.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join Us:
  </strong>
 </p>
 <p>
  By joining our team, we believe in more than just great food and service &ndash; we believe in great people. Whether you&rsquo;re just starting out or looking to build a career in hospitality, we offer a welcoming environment where you can learn, grow, and be part of a team that value,
  <strong>
   H
  </strong>
  onesty
  <strong>
   ,
  </strong>
  <strong>
   E
  </strong>
  xcellence
  <strong>
   , R
  </strong>
  espect and
  <strong>
   O
  </strong>
  pportunity. If you&rsquo;re ready to be part of something exciting &ndash; where every day brings new experience, we&rsquo;d love to hear from you! Apply now and take the first step in your journey with us.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   How to apply
  </strong>
 </p>
 <p>
  Click the Apply button above
 </p>
</div>


Customer Service Assistant

Premium Showroom

<p><b>Job Summary:</b><br/>To efficiently ensure the timely delivery of products while maintaining quality standards and achieving customer satisfaction.</p><p><b>Principal Duties and Responsibilities:</b></p><ul><li>Act as a liaison between the store and brand for all service-related issues.</li><li>Receive service watches from stores and escalate concerns to the respective brands.</li><li>Record and update service details in the system for tracking and escalation.</li><li>Follow up with brands to ensure timely completion of pending services.</li><li>Assist the Customer Relationship Executive (CRE) in maintaining the customer database.</li><li>Coordinate and manage logistics for the transfer of service watches.</li><li>Prepare and submit daily work reports to the Service Manager.</li></ul><p><b>Key Skills Required:</b></p><ul><li>Strong communication and coordination skills</li><li>Attention to detail and accuracy in documentation</li><li>Basic computer proficiency and data entry skills</li><li>Ability to multitask and meet deadlines</li></ul><p>Job Type: Full-time</p><p>Pay: Up to &#8377;20,000.00 per month</p><p>Work Location: In person</p>

Landmark Group

<div>
 <p>
  The Customer Care Associate (Arabic Speaking) will be responsible for managing customer communication and experience for Home Delivery Operations. The role involves handling customer inquiries, delivery coordination, issue resolution, and post-delivery feedback while ensuring adherence to predefined SLAs.
 </p>
 <p>
  This individual will act as the communication bridge between customers, HDO teams, and stores to ensure smooth delivery execution, timely updates, and high levels of satisfaction (NPS). The role demands fluency in
  <strong>
   Arabic and English
  </strong>
  , excellent communication skills, and a strong sense of ownership toward customer delight.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <strong>
   1. Customer Communication &amp; Experience
  </strong>
 </p>
 <ul>
  <li>
   Handle inbound and outbound calls in Arabic and English related to delivery updates, rescheduling, product inquiries, and complaint resolutions.
  </li>
  <li>
   Ensure all customer queries and complaints are logged, tracked, and resolved within predefined timelines and service levels.
  </li>
  <li>
   Coordinate with the delivery, warehouse, and store teams to provide accurate delivery status and real-time updates to customers.
  </li>
  <li>
   Support delivery exceptions (delays, postponements, damages, etc.) with proactive communication to minimize customer dissatisfaction.
  </li>
  <li>
   Maintain empathy, professionalism, and positive tone across all interactions to enhance customer experience.
  </li>
  <li>
   Capture customer feedback post-delivery and share insights with the operations team for service improvement.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   2. SLA &amp; Process Adherence
  </strong>
 </p>
 <ul>
  <li>
   Ensure all service requests and complaints are resolved within defined turnaround times.
  </li>
  <li>
   Support tracking of delivery lead times and ensure adherence to promised service levels.
  </li>
  <li>
   Follow the standard operating procedures (SOPs) for call handling, escalation, and documentation.
  </li>
  <li>
   Monitor daily call logs, categorize issues, and report recurring trends for process improvement.
  </li>
  <li>
   Coordinate with CRM systems to ensure all customer records and interactions are accurately maintained.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   3. Coordination with HDO &amp; Stores
  </strong>
 </p>
 <ul>
  <li>
   Collaborate with Home Delivery Operations (HDO) teams for scheduling, dispatch confirmation, and delivery updates.
  </li>
  <li>
   Work closely with store operations to resolve post-sales issues related to delivery, assembly, or returns.
  </li>
  <li>
   Support the logistics and control tower teams by providing accurate and timely customer communication feedback.
  </li>
  <li>
   Participate in daily huddles and structured reviews to align on open cases, delays, or escalations.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   4. Continuous Improvement &amp; Engagement
  </strong>
 </p>
 <ul>
  <li>
   Share observations and improvement ideas related to communication flow, complaint handling, or delivery scheduling.
  </li>
  <li>
   Participate in regular team training and development sessions to enhance product, process, and system knowledge.
  </li>
  <li>
   Maintain high standards of data confidentiality, call quality, and compliance with organizational policies.
  </li>
  <li>
   Contribute to overall NPS improvement by ensuring positive and solution-oriented interactions.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Deliverables:
  </strong>
 </p>
 <ul>
  <li>
   Customer queries and complaints resolved within defined SLAs.
  </li>
  <li>
   Improvement in customer satisfaction and NPS for Home Delivery.
  </li>
  <li>
   Effective communication between customers, HDO, and store teams.
  </li>
  <li>
   Accurate call documentation and reporting in CRM.
  </li>
  <li>
   Adherence to process, tone, and quality standards in every interaction.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Desired Candidate Profile:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Education:
   </strong>
   Graduate in any discipline (Business Administration, Communications, or related field preferred).
  </li>
  <li>
   <strong>
    Experience:
   </strong>
   2&ndash;5 years of experience in a customer service or call center role within retail, e-commerce, or logistics operations.
  </li>
  <li>
   <strong>
    Language Skills:
   </strong>
   Fluency in
   <strong>
    Arabic (mandatory)
   </strong>
   and proficiency in
   <strong>
    English (spoken &amp; written)
   </strong>
   .
  </li>
  <li>
   Strong interpersonal, problem-solving, and customer-handling skills.
  </li>
  <li>
   Familiarity with CRM tools, ticketing systems, or call management platforms.
  </li>
  <li>
   Ability to multitask and work in a fast-paced, customer-centric environment.
  </li>
  <li>
   Empathetic, patient, and able to handle high-pressure situations calmly and professionally.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Behavioral Competencies:
  </strong>
 </p>
 <ul>
  <li>
   Customer-first attitude.
  </li>
  <li>
   Strong communication and listening skills.
  </li>
  <li>
   Detail-oriented and process-driven.
  </li>
  <li>
   Team player with collaborative mindset.
  </li>
  <li>
   Positive and proactive approach to problem-solving.
  </li>
 </ul>
 <p>
 </p>
</div>


Urban Company

<p><b>About Urban Company</b></p><p>Urban Company is a leading technology platform that connects customers with trusted service professionals for various home services, including home cleaning, salon &amp; spa services at home, and home repairs &amp; maintenance. Since its inception in India in 2014, Urban Company has expanded to UAE, Saudi Arabia, and Singapore.</p><p>Our mission is to simplify and elevate everyday living by offering convenient, reliable, and high-quality services. With innovation and customer experience at our core, we are reshaping the home services industry globally.</p><p><b>Key Responsibilities</b></p><ul><li><b>Customer Engagement:</b></li><li>Listening to customers&rsquo; concerns and handling complaints</li><li>Giving detailed explanations of services or products</li><li>Communicating with customers in-person, through email or chat, over the phone or on social media</li><li>Monitoring customer satisfaction levels</li><li><b>Partnership Development:</b></li><li>Working with a sales team to create better methods to address customer complaints</li><li>Referring customers to superiors when necessary</li></ul><p><b>What We&rsquo;re Looking For</b></p><ul><li><b>Communication &amp; Negotiation Excellence:</b> Strong interpersonal and persuasion skills to connect with diverse customers.</li><li><b>Sales Experience:</b> Prior experience in sales or a customer-facing role is an advantage.</li><li><b>Partnership Savvy:</b> Proven ability to identify, negotiate, and manage collaborations with external partners.</li></ul><p><b>Why Join Us?</b></p><ul><li>Be part of a dynamic team driving growth in one of Urban Company&rsquo;s most important markets.</li><li>Enjoy a competitive compensation package, including a fixed salary and performance-based incentives.</li><li>Gain hands-on experience in a customer facing role, with a leading global brand.</li><li>Contribute to a mission-driven organization that is transforming the home services industry.</li></ul><p>Job Type: Full-time</p><p>Pay: AED2,500.00 - AED3,000.00 per month</p>

Tractors and Farm Equipment Limited TAFE

<p>Responding to customer inquiries and resolving issues in a timely and professional manner Providing product information and assistance to customers Processing orders, returns, and exchanges Handling customer complaints and escalating when necessary Assisting customers with technical support Maintaining accurate customer records and documentation Collaborating with other departments to resolve customer issues Identifying and implementing process improvements to enhance the customer experience</p><p>Job Types: Full-time, Permanent, Fresher</p><p>Pay: &#8377;23,000.00 - &#8377;32,680.00 per month</p><p>Benefits:</p><ul><li>Provident Fund</li></ul><p>Work Location: In person</p>

George Mason University

<div></div><div><div><div><div><div><div><div><ul><div>10003378
</div> </ul></div><div></div><div><ul><div>Fairfax, VA
</div> </ul></div><div></div><div><ul><div>Part-Time / Hourly Wage
</div> </ul></div><div></div><div><ul><div>Opening on: Oct 24 2025
</div>
</ul></div></div><p></p><div><p><b>Department: </b>Human Resources</p>
<p><b>
Classification:</b> GMU Worker</p>
<p><b>
Job Category: </b>Part-Time / Hourly Wage</p>
<p><b>
Job Type:</b> Part-Time</p>
<p><b>
Work Schedule: </b>Varies, Monday through Friday, 8:00 a.m. - 5:00 p.m.</p>
<p><b>
Location: </b>Fairfax, VA</p>
<p><b>
Workplace Type:</b> On-Site Required</p>
<p><b>
Salary: </b>Salary commensurate with education and experience</p>
<p><b>
Criminal Background Check: </b>Yes</p>
<p><b>About the Position:</b></p>
<p>
The George Mason University Human Resources (HR) Office is looking for an enthusiastic and energetic individual to serve as a non-student, part-time Customer Service Assistant. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff and strongly encourages candidates to apply who will enrich Mason&rsquo;s academic and culturally inclusive environment.</p>
<p>
Applicants should be available for schedules from 8:00 a.m.-5:00 p.m., Monday through Friday.</p>
<p><b>
Please Note: Due to the nature of the confidential information this position works with, current Mason students CANNOT be considered for this position.
</b></p><p><b>Responsibilities:</b></p>
<p>
This position will provide courteous and professional customer service, in a busy front office environment, to the diverse and multicultural community of George Mason University visitors and staff. Other responsibilities include data entry and records management to support the New Employee Welcome Center.</p>
<p><b>Required Qualifications:</b></p>
<p>
Applicants should desire to work in a team environment where priorities change rapidly and customer service and effective communication are considered essential. The selected candidate must have superior communication and customer service skills, excellent organizational skills, ability to prioritize work, ability to multitask and problem-solve, be detail-oriented, and have the ability to collaborate and communicate with diverse individuals with differing needs. Previous receptionist or customer service experience; data entry; experience with Microsoft Word and Excel, e-mail and web navigation; and use of Web applications are all required competencies.</p>
<p><b>Preferred Qualifications:</b></p>
<p>
Previous experience working in an HR or university environment is strongly desired; as well as experience in a high-volume, fast-paced office environment.</p>
<p><b>Instructions to Applicants:</b></p>
<p>
For full consideration, applicants must apply for <b><i>Human Resources Customer Service Assistant</i></b> at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a resume.</p>
<p><b>Posting Open Date: </b>October 24, 2025</p>
<p><b>
For Full Consideration, Apply by: </b>November 7, 2025</p>
<p><b>
Open Until Filled?: </b>Yes</p><br>
</div></div></div></div></div><div></div><div><div><div><h3 class="jobSectionHeader"><b>Mason Ad Statement</b></h3>
<p>
Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason&rsquo;s diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.</p>
<p>
If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu/!</p>
<p>
George Mason University, Where Innovation is Tradition.</p>
</div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Equity Statement</b></h3>
<p>
George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.</p>
</div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Campus Safety Information</b></h3>
<p>
Mason&rsquo;s Annual Security and Fire Safety Report is available at http://police.gmu.edu/annual-security-report/</p></div></div></div></div>

Human Resources Customer Service Assistant

CRYSTAL SYNTHETICS

<p>Crystal Synthetics a reputable and growing company in the manufacturing sector, committed to delivering high-quality products and exceptional customer service. To support our sales operations, we are looking for a motivated and dynamic <b>Sales Assistant</b> <b>(Male/Female)</b> to join our team.</p><p><b>Job Summary:</b></p><p>The Sales Assistant will support the sales team in managing customer relationships, processing orders, preparing quotations, and maintaining accurate sales records. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced industrial environment.</p><p><b>Key Responsibilities:</b></p><ul><li>Assist the sales team with daily administrative tasks and customer follow-ups.</li><li>Respond to customer inquiries via phone, email, or in-person.</li><li>Prepare quotations, sales orders, and invoices.</li><li>Maintain and update customer records in the database.</li><li>Coordinate with production and logistics teams for order fulfillment.</li><li>Support marketing and promotional activities when required.</li><li>Maintain a high level of customer service and professionalism.</li><li>Track and report on sales performance and customer feedback.</li></ul><p><b>Requirements:</b></p><ul><li>3-2 years Prior experience in sales support role (preferably in manufacturing or industrial sector).</li><li>Strong communication and interpersonal skills.</li><li>Proficiency in MS Office (Word, Excel,).</li><li>Ability to multitask and work under pressure.</li><li>Professional attitude and appearance.</li><li><b>What We Offer:</b></li><li>Competitive salary and performance incentives</li><li>Training and development opportunities</li><li>Supportive team environment</li><li>Long-term career growth within the company</li></ul><p>Job Type: Full-time</p><p>Pay: From Rs1.00 per month</p><p>Work Location: In person</p>

Sales Assistant Male / Female

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