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customer service associate 4 month contract

Silkhaus

<div>
 
 Job Title:
 
 Customer Service Associate
 
 
 
 Reporting to:
 
 CX Manager
 
 
 
 Location:
 
 Egypt
 
 
 
 Who are we?
 
 
 
 Silkhaus is a Dubai-headquartered end-to-end technology platform that powers short-term rentals (STRs) for guests, real estate owners, and operators. We have an all-star founding team and leading investors (Oresaya Capital, Nuwa Capital, Global Founders Capital, VentureSouq, Yuj Ventures, and several high-impact family offices and entrepreneurs) with experience in hyper-scaling proptechs and emerging markets technology businesses. In addition to running the largest portfolio of short-term rentals across the GCC, we are building the global technology stack for STR operators and real estate owners to run cutting-edge short-term rental businesses.
 
 
 
 Mission
 
 
 
 Silkhaus leverages technology to power delightful short-term rental (STR) experiences for travellers and real estate owners across Asia. Silkhaus is the global operating system for STRs.
 
 
 
 Values
 
 
 
 
 Built By Owners:
 
 We operate with an ownership mindset, driven by integrity and technology, to deliver exceptional experiences for real estate owners and guests.
 
 
 
 1+1 = 3:
 
 We achieve more together through teamwork, perseverance, and flexibility, fostering excellence and continuous innovation.
 
 
 
 Always In Service:
 
 We prioritize empathy and excellence, ensuring every guest and real estate partner receives a seamless and memorable experience.
 
 
 
 What is the role?
 
 
 
 Silkhaus is looking for a Customer Service Associate to join our operations team in Egypt. You will be the first point of contact for our guests and partners, ensuring that every interaction is handled with care, professionalism, and efficiency. The ideal candidate has a strong passion for service, excellent communication skills, and the ability to multitask in a dynamic environment.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Respond to guest inquiries and service requests through phone, email, and chat in a timely and professional manner.
 </li>
 <li>
 Coordinate with internal teams (operations, housekeeping, maintenance) to ensure quick issue resolution.
 </li>
 <li>
 Maintain accurate records of interactions in the CRM system.
 </li>
 <li>
 Monitor and report recurring issues to improve service delivery.
 </li>
 <li>
 Ensure a positive and seamless experience for every guest.
 </li>
 <li>
 Meet and exceed key performance indicators (response time, resolution rate, and customer satisfaction).
 </li>
 <li>
 Escalate complex cases appropriately and follow up until resolution.
 </li>
 <li>
 Identify opportunities to enhance customer experience and streamline workflows.
 </li>
 <li>
 Support implementation of new procedures and technologies to improve efficiency.
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in customer service, hospitality, call center, or a tech-driven environment.
 </li>
 <li>
 Strong communication skills in English and Arabic (written and verbal).
 </li>
 <li>
 A positive attitude, patience, and the ability to stay calm under pressure.
 </li>
 <li>
 Proficient in using CRM or support tools (e.g., Zendesk, Freshdesk, Salesforce).
 </li>
 <li>
 Flexible, reliable, and passionate about delivering excellent service.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Get
 
 
 
 <ul>
 <li>
 Flexible working options and remote work opportunities.
 </li>
 <li>
 Generous annual leave policy, including wellness days.
 </li>
 <li>
 Competitive salary package.
 </li>
 <li>
 The opportunity to work with a fast-growing international team redefining short-term rentals.
 </li>
 </ul>
</div>

Customer Service Associate (4 month contract)

Amazon

<div>
 
 Description
 
 
 
 The Central Ops Support Associate will support the daily operations of Easy Ship sellers by monitoring shipments, coordinating with field teams, and assisting with issue resolution. The role focuses on execution, accuracy, and ensuring smooth day-to-day operations, contributing to an improved seller and customer experience.
 
 
 Key job responsibilities
 
 
 1-Monitor daily shipment and seller performance through outbound calls, emails, and system checks.
 
 
 2-Escalate operational issues to executives or field teams for timely resolution.
 
 
 3-Maintain accurate logs and reports of seller interactions and operational exceptions.
 
 
 4-Provide basic guidance to sellers on process adherence and operational requirements.
 
 
 5-Support the team in executing audits, spot checks, and follow-ups with sellers.
 
 
 6-Perform data entry, documentation, and status tracking for operational activities.
 
 
 
 Basic Qualifications
 
 
 
 1-experience in operations, customer service, or support.
 
 
 2-Good communication skills (verbal &amp; written).
 
 
 3-Basic computer skills (Microsoft Excel, Word, and Windows applications).
 
 
 4-Ability to follow SOPs and work with attention to detail.
 
 
 5-Excelent English (verbal and written).
 
 
 
 Preferred Qualifications
 
 
 
 No active written warnings
 
 
 <ul>
 <li>
 Ability to work flexible schedules/shifts/areas
 </li>
 <li>
 Continued meeting or exceeding of department performance goals
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3080242
</div>

CST Operations Asscociate, AMET EF

<div>
 
 
 Line of Service
 
 
 Advisory
 
 
 
 
 Industry/Sector
 
 
 Technology
 
 
 
 
 Specialism
 
 
 Advisory - Other
 
 
 
 
 Management Level
 
 
 Associate
 
 
 
 
 Job Description &amp; Summary
 
 
 At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.
 
 
 As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.
 
 
 
 Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.
 
 
 Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
 
 
 <ul>
 <li>
 Apply a learning mindset and take ownership for your own development.
 </li>
 <li>
 Appreciate diverse perspectives, needs, and feelings of others.
 </li>
 <li>
 Adopt habits to sustain high performance and develop your potential.
 </li>
 <li>
 Actively listen, ask questions to check understanding, and clearly express ideas.
 </li>
 <li>
 Seek, reflect, act on, and give feedback.
 </li>
 <li>
 Gather information from a range of sources to analyse facts and discern patterns.
 </li>
 <li>
 Commit to understanding how the business works and building commercial awareness.
 </li>
 <li>
 Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.
 
 </li>
 </ul>
 
 
 Required Skills
 
 
 
 
 
 Optional Skills
 
 
 Accepting Feedback, Accepting Feedback, Active Listening, Business Process Outsourcing, Claims Performance Management, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Legal Document Review, Managed Services, Optimism {+ 15 more}
 
 
 
 
 
 Desired Languages
 
 
 
 
 (If blank, desired languages not specified)
 
 
 
 
 
 
 Travel Requirements
 
 
 Not Specified
 
 
 
 
 Available for Work Visa Sponsorship?
 
 
 No
 
 
 
 
 Government Clearance Required?
 
 
 No
 
 
 
 
 Job Posting End Date
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
</div>

ETIC, Service Operations Support

Concentrix

<div>
 Job Title:
 
 
 Associate Customer success -Spanish speaker
 
 
 
 Job Description
 
 
 
 The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
 
 
 <ul>
 <li>
 Manage high volume of customer contacts and communications through phone and email each day
 </li>
 <li>
 Use contact search and productivity tools to verify contact information is accurate
 </li>
 <li>
 Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
 </li>
 <li>
 Develop a level of product knowledge to speak intelligently to customers and address specific objections
 </li>
 <li>
 Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
 </li>
 <li>
 Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
 </li>
 <li>
 Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
 </li>
 <li>
 Work with teams and management to promote a positive customer experience
 
 
 </li>
 </ul>
 Location:
 
 
 EGY Cairo - Building F16
 
 
 Language Requirements:
 
 
 Spanish
 
 
 Time Type:
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1564982
 
</div>

Associate Customer success -Spanish speaker

Komandaz

<div>
 
 Company Description
 
 
 
 Komandaz offers exclusive home design, construction, and finishing services backed by a devoted and experienced team of professionals. Our home finishing services include architecture, interior design, hard services, and exterior design, ensuring high-end quality, customization, and convenience. Our home care division provides exceptional residential and commercial cleaning services such as regular cleaning, deep cleaning, garage cleaning, outdoor area cleaning, roof cleaning, and kitchen deep cleaning, ensuring maximum sustainability, efficiency, and safety.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role located in Cairo for a Sales Associate. The Sales Associate will be responsible for engaging with customers, understanding their needs, and providing suitable solutions to their home design and care requirements. Daily tasks will include handling customer inquiries, providing detailed information about our services, sealing deals, and maintaining customer relationships.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Sales and negotiation abilities
 </li>
 <li>
 Understanding of home design, construction, and finishing services
 </li>
 <li>
 Customer service experience
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Fluency in both English and Arabic is a plus
 </li>
 <li>
 Bachelor's degree in Business, Marketing, or related field
 </li>
 </ul>
</div>

Sales Associate

The American University in Cairo

<div>
 
 
 Reports to:
 
 Vice President and General Counsel
 
 
 
 
 
 
 Purpose:
 
 
 
 The Associate University Counsel provides expert and strategic legal advice across all areas of the University&rsquo;s operations, ensuring legal compliance is integrated into institutional strategy. The role manages complex legal transactions, oversees other lawyers&rsquo; work, leads risk mitigation efforts, and advises on legislative and policy matters. The incumbent operates with a high degree of autonomy reporting to the Vice President and General Counsel.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Strategic Legal Counsel: Provide high-level legal advice on a broad range of issues, ensuring legal guidance aligns with the University&rsquo;s strategic direction
 </li>
 <li>
 Complex Transaction and Case Management: Lead and manage major legal transactions, contracts, and disputes, offering practical and strategic legal solutions
 </li>
 <li>
 Leadership and Oversight: Manage all activities and provide directions to other lawyers within the department
 </li>
 <li>
 Specialized Contract Management: Draft, negotiate, and manage specialized contracts, particularly construction contracts, including International Federation of Consulting Engineers
 
 
 FIDIC, and advise on related risk mitigation, claims management, and dispute resolution
 </li>
 <li>
 In-House Operations and External Relations: Manage and execute in-house legal service processes, contracts, and internal investigations, and act as the primary liaison with external legal counsel
 </li>
 <li>
 General Administrative Support: Perform other administrative duties as required
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Skills:
 
 
 
 
 Education and Experience:
 
 
 
 
 
 <ul>
 <li>
 Bachelor of Law
 </li>
 <li>
 Minimum of 12 years of significant legal experience, including effective collaboration at the Board or Executive level
 </li>
 <li>
 Extensive expertise in drafting, negotiating, and managing construction contracts, e.g., FIDIC is essential
 </li>
 </ul>
 
 
 
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Bilingual Legal Expertise: Excellent command of English and Arabic, both written and spoken
 </li>
 <li>
 Strategic and Analytical: Strong analytical, strategic, and innovative thinking to interpret law and identify key issues in complex problems
 </li>
 <li>
 Communication and Collaboration: Very good interpersonal and communication skills. Ability to work effectively within a multi-disciplinary environment and respond to competing priorities
 </li>
 <li>
 Professional Agility: Ability to identify key issues within complex problems and ensure effective use of time and resources
 </li>
 </ul>
 
 
 This position is open until November 4, 2025
 
 
 
 
 
 
 
 Placement is based on the candidate&rsquo;s experience and skills. Only candidates who make it to the short list will be contacted.
 
 
 
 
 
 
 "The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply."
 
 
 
 
 
 
 &ldquo;We thank all individuals who have expressed interest in working at The American University in Cairo.&rdquo;
 
 
</div>

Associate University Counsel, Legal and Compliance

TAQA Arabia

<div>
 
 Job description:
 
 
 
 1. Developing Sales Strategies Creating and implementing plans to achieve sales targets and business growth.
 
 
 2. Setting Sales Targets Assigning quotas and goals to sales teams and monitoring performance.
 
 
 3. Team Leadership &amp; Coaching Hiring, training, motivating, and guiding sales representatives to improve skills and performance.
 
 
 4. Market Analysis Researching competitors, market trends, and customer needs to adjust sales strategies.
 
 
 5. Client Relationship Management Building and maintaining strong relationships with key clients and partners.
 
 
 6. Sales Forecasting &amp; Reporting Preparing accurate sales forecasts, budgets, and regular performance reports.
 
 
 7. Negotiation &amp; Closing Deals Supporting team members in high-level negotiations and finalizing important contracts.
 
 
 8. Collaboration with Other Departments Working with marketing, product development, and customer service to align goals and strategies.
 
 
 9. Monitoring KPIs Tracking key performance indicators such as conversion rates, revenue growth, and customer acquisition costs.
 
 
 10. Ensuring Compliance Making sure all sales practices follow company policies, industry regulations, and ethical standards.
 
 
 11. Manage client relationships, identifying opportunities for new contracts.
 
 
 12. Analyze data and create reports to identify areas of business growth.
 
 
 13. Monitor local and federal regulations.
 
 
 14. Bid on new projects and negotiate contract terms.
 
 
 15. Recruit and oversee contractors and vendors.
 
 
 
 Job Requirements:
 
 
 
 
 Education &amp; Experience:
 
 
 
 <ul>
 <li>
 Bachelors degree in Business Administration, Marketing, Sales, or a related field (MBA preferred).
 </li>
 <li>
 10+ years of experience in sales and marketing roles, with at least 3 years in a managerial or leadership position.
 </li>
 <li>
 Proven track record of driving revenue growth and managing sales teams.
 </li>
 <li>
 Experience in both B2B and B2C environments (depending on company needs).
 
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies:
 
 
 
 <ul>
 <li>
 Strong leadership and team management skills.
 </li>
 <li>
 Excellent communication, negotiation, and interpersonal skills.
 </li>
 <li>
 Strategic thinking and ability to develop and execute comprehensive.
 </li>
 <li>
 sales and marketing plans.
 </li>
 <li>
 Budget management experience.
 
 </li>
 </ul>
</div>

Sales And Marketing Senior Manager

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