customer service representative Jobs in Karachi

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csr - customer support representative-intermediate & fresh graduates

customer service associate

The Big Buy Super Store

<p><b>We&rsquo;re Hiring -Sales Associates (Stationery Department)</b></p><p><b>Branch:</b> The Big Buy - <b>Shara-e-Faisal Branch (PAF Base Faisal)</b></p><p>The Big Buy is looking for <b>dedicated and experienced Sales Associates</b> to join our <b>Stationery Department</b>.<br/>If you have a passion for customer service and expertise in stationery products, this is the opportunity for you!</p><p><b>Job Responsibilities:</b></p><ul><li>Manage the <b>complete stationery department</b> including sales, display, and inventory.</li><li>Handle <b>photocopying, lamination, and printing services</b> with accuracy and efficiency.</li><li>Provide <b>excellent customer service</b> by assisting customers in finding and purchasing the right stationery items.</li><li>Maintain cleanliness and organization of the department.</li><li>Keep track of stock levels and report shortages to management.</li></ul><p><b>Requirements:</b></p><p><b>Experience:</b> Previous experience in stationery sales is <b>mandatory</b>.<br/><b>Skills:</b> Knowledge of photocopying machines, lamination, and printing operations.<br/><b>Management:</b> Ability to independently run and supervise the department.</p><p><b>Location Preference:</b> Residents of <b>Shah Faisal Colony</b> or nearby areas will be given preference.</p><p><b>Documents:</b> <b>Original CNIC</b> is required at the time of hiring.</p><p><b>Work Location:</b></p><p><b>The Big Buy Supermarket</b><br/>Shara-e-Faisal, <b>PAF Base Faisal</b>, Karachi</p><p><b>How to Apply:</b></p><p><b>WhatsApp your details or CV</b> to <b>0333-2357970</b><br/>(Please mention <b>&ldquo;Stationery Sales Associate -Shara-e-Faisal Branch&rdquo;</b> in your message.)</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Sales Man Stationary

Chase Value

<p><b>ChaseValue</b>, a renowned name in the retail sector, is looking for a <b>Sales Associate &ndash; Men&rsquo;s/ Ladies Fabric Department</b> to join our team.</p><p><b>Responsibilities:</b></p><ul><li>Greet and assist customers with a professional and friendly attitude.</li><li>Provide guidance to customers in selecting fabrics according to their preferences and needs.</li><li>Maintain in-depth knowledge of men&rsquo;s / ladies fabrics, including quality, styles, and seasonal trends.</li><li>Ensure accurate billing and smooth checkout coordination with the cashier.</li><li>Keep the fabric section neat, organized, and well-stocked.</li><li>Handle customer queries, complaints, and exchanges in line with company policies.</li><li>Collaborate with team members to achieve sales targets.</li><li>Follow company policies and maintain high standards of customer service.</li></ul><p><b>Requirements:</b></p><ul><li>Minimum education: Intermediate.</li><li>Prior experience in fabric sales or retail will be an advantage.</li><li>Good product knowledge of men&rsquo;s / ladies fabrics (suiting, shirting, unstitched material, etc.) preferred.</li><li>Strong communication and interpersonal skills.</li><li>Ability to multitask and meet sales targets.</li></ul><p><b>Benefits:</b></p><ul><li>Competitive salary.</li><li>Leaves.</li><li>Health insurance and other benefits.</li><li>Opportunities for professional growth and career advancement.</li></ul><p><b>Location:</b></p><p>Korangi Industrial Area, Karachi</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Sales Executive - Men's / Ladies Fabric

Oraan

<div>
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  About Oraan
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 Oraan is Pakistan's female-led fintech startup with a mission to make savings simple, easy and habitual for everyone. We are working to achieve that by creating user-driven financial tools and services. The method we focus on at the moment is changing the way Pakistanis&rsquo; imagine committees. We enable people to save with a safe group in a simple and transparent method whether they are looking to save for a car, a wedding, or just become better at savings.
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  About The Role
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 We are looking for a highly motivated and customer-focused Customer Experience Associate to join our team. In this role, you will be the primary point of contact for our customers, responsible for managing relationships throughout their entire journey. You will engage with inbound leads to convert them into customers, while also providing ongoing support to ensure their experience is seamless and positive.
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  Your Responsibilities Will Include
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   Customer Engagement &amp; Relationship Management: Engage with inbound leads through phone calls and WhatsApp to drive conversions. Build and maintain strong relationships with potential and existing customers, understanding their needs and providing relevant information and solutions.
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   Sales &amp; Service Delivery: Conduct timely follow-ups with leads to nurture them through the sales funnel. Assist customers in completing required steps for their deal in collaboration with the verification team.
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   Customer Support: Have a deep understanding of the customer journey to provide support across all channels and touchpoints. Tackle customer concerns, troubleshoot issues, and ensure timely responses across all communication platforms.
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   Operational &amp; Technical Collaboration: Perform daily operational tasks related to payments and customer support. Collaborate with product and tech teams to troubleshoot customer challenges and assist with product tests and improvements.
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   Data &amp; Insights: Update lead and customer information in the CRM system after each interaction to ensure accurate and detailed records. Gather feedback from customers and analyze it to identify needs, prepare reports, and provide insights that can be used to improve products and services.
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   Growth &amp; Strategy: Meet weekly and monthly growth targets. Align customer experience strategies with marketing initiatives, new releases, and features, and stay informed of industry trends.
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  Required Qualifications
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   Bachelor's Degree
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   Up to one year of experience in a similar customer-facing role is a plus
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   Excellent communication and interpersonal skills
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   Strong organizational skills and attention to detail
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   Ability to learn and adapt to change quickly
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   Deep understanding of customer concerns and the ability to troubleshoot as needed
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Customer Experience Associate

Chase Up your Shopping partner

<p><b>Position Overview:</b></p><p>The Retail Sales Associate will be responsible for delivering an excellent customer shopping experience by providing assistance, guidance, and support to customers in selecting products. This role involves meeting sales targets, maintaining store presentation standards, and ensuring smooth day-to-day store operations.</p><p><b>Key Responsibilities:</b></p><ul><li>Greet customers promptly and assist them in finding products according to their needs.</li><li>Provide detailed information on products, promotions, and services to enhance customer satisfaction.</li><li>Maintain up-to-date knowledge of product features, pricing, and promotions.</li><li>Achieve and exceed individual and store sales targets.</li><li>Handle customer inquiries, complaints, and returns in a professional manner.</li><li>Operate POS (point-of-sale) systems for billing and cash handling.</li><li>Ensure the sales floor is clean, organized, and stocked at all times.</li><li>Assist with inventory management, stock replenishment, and product displays.</li><li>Follow company policies, procedures, and operational standards.</li><li>Support team members in achieving overall store goals.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs30,000.00 - Rs40,000.00 per month</p><p>Work Location: In person</p>

Retail Sales Associate

Ali Builders & Developers

<p>We are hiring Calling Support Staff (Female) to join our team.</p><p>Job Type: Full-time</p><p>Working Hours: 10 am - 7pm</p><p>Pay: Rs30,000.00 per month</p><p>Work Location: In person</p><p>Key Responsibilities:</p><p>* Make outbound calls to clients for payment recovery and service follow-ups.</p><p>* Update client information and call outcomes on CRM systems and Excel sheets.</p><p>* Resolve client queries and escalate complex cases to the relevant department.</p><p>* Maintain daily call logs and prepare reports for supervisors.</p><p>Requirements:</p><p>* 1-2 years of call center or customer relations experience.</p><p>* Strong verbal communication and persuasion skills.</p><p>* Basic proficiency in Microsoft Excel.</p><p>Why Join Us?</p><p>* Friendly and collaborative work environment.</p><p>* Opportunity to build a career in customer relationship management.</p><p>* Competitive salary package with potential growth based on performance.</p><p>Job Type: Full-time</p><p>Pay: Rs30,000.00 per month</p><p>Work Location: In person</p>

Calling Support Staff (Female)

Snoonu

<div></div><div><div><b>What You&rsquo;ll Get Your Hands On:</b></div><ul><li>
Ability to manage a large number of incoming calls and chats.</li><li>
Identify and assess customers&rsquo; needs to achieve satisfaction.</li><li>
Build sustainable relationships and trust with customer accounts through open and interactive communication.</li><li>
Demonstrate availability for all requirements and have a good attitude to receive customer frustration and change bad customer perceptions of service.</li><li>
Provide accurate, valid, and complete information by using the right methods/tools.</li><li>
Meet personal/customer service team targets and call/chat handling quotas.</li><li>
Follow communication procedures, guidelines, and policies.</li><li>
Be the customer's advocate and give priority to his escalations to ensure high efficiency and resolution.</li></ul><div></div><div><b><br>
The Magic You Bring</b></div><ul><li>
Strong phone contact handling skills and active listening.</li><li>
Should have good leadership skills, ability to guide junior team members</li><li>
Minimum academic qualifications: Intermediate/OA Levels.</li><li>
Proven experience of at least 1 year in the customer service department (Call Centre).</li><li>
Familiarity with industry practices and professional standards.</li><li>
Excellent in English or Arabic language (written, oral, and presentation)</li><li>
Able to use computer software efficiently including MS Office [Word, Excel, PowerPoint]</li><li>
Able to work in rotational shifts</li></ul><div></div><div><b><br>
Inside Snoonu&rsquo;s Universe:</b></div><div>
Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.</div><div></div><div><b><br>
The Dream We&rsquo;re Chasing:</b></div><div>
To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.</div><div></div><div><b><br>
The Quest We&rsquo;re On:</b></div><div>
To radically transform how people live by leveraging technology to connect them with endless possibilities.</div><div></div><div><b><br>
Our Everyday Superpowers:</b></div><div><b>
Be Customer Obsessed: </b>&ldquo;Focus on the customer and all else will follow.&rdquo;</div><div><b>
Act with Integrity: </b>&ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;</div><div><b>
Be Curious and Creative:</b> &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;</div><div><b>
Lead by Example and Take Ownership:</b> &ldquo;Be the change you want to see and take ownership.&rdquo;</div><div><b>
Work Smart and Deliver Results: </b>&ldquo;You can do more by doing less, better, and faster.&rdquo;</div><div><b>
It's All About People: </b>&ldquo;Be a team player; together we are stronger.&rdquo;</div><div><b>
Perks &amp; Worklife Magic at Snoonu:</b></div><div><b>
Remote &amp; Global Vibes &ndash;</b> Collaborate with a worldwide crew.</div><div><b>
Brain Boosters &ndash;</b> Learning budgets, access to courses, and tools for your growth.</div><div><b>
Builder&rsquo;s Playground &ndash;</b> Own your tasks, own your path! We&rsquo;re big on autonomy.</div><div><b>
Shared Success &ndash; </b>We offer equity because we build this together.</div><div><b>
Flexible Time Off &ndash;</b> We take recharging seriously. Generous leave and wellness policies.</div><div><b>
Agile Everything &ndash;</b> Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.</div><div></div><div><b><br>
Beyond the Code: Giving Back Matters</b></div><div>
We don&rsquo;t just build an app. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.</div><div></div><div><b><br>
Diversity Isn&rsquo;t Just a Buzzword</b></div><div>
At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.</div><div></div><div><b><br>
Let&rsquo;s Build the Future Together</b></div><div>
Apply now to join a tech team where your code sparks change, your voice is heard, and your growth is guaranteed. Let&rsquo;s make some tech magic together.</div><div>
Stay in the loop&mdash;connect with us on LinkedIn!</div></div>

Customer Support Executive

collabrains

<p>Are you passionate about e-commerce and looking for an opportunity to contribute to a growing business? We are seeking motivated <b>E-Commerce Support Agents</b> to join our team for evening shifts. In this role, you will handle customer service tasks, process orders, manage inquiries, and support the overall day-to-day operations of our e-commerce platform.</p><p><b>Responsibilities</b>:</p><ul><li>Respond to customer inquiries via email, chat, and other channels</li><li>Assist in processing orders, returns, and exchanges</li><li>Troubleshoot customer issues and provide solutions promptly</li><li>Coordinate with suppliers and shippers for order fulfillment</li><li>Manage product listings, inventory updates, and ensure data accuracy</li><li>Monitor shipping statuses and provide updates to customers</li><li>Support the team with other e-commerce-related tasks as needed</li></ul><p><b>Requirements</b>:</p><ul><li>Experience in e-commerce, customer support, or related fields (preferred but not required)</li><li>Strong communication skills (written and verbal)</li><li>Ability to multitask and work efficiently in a fast-paced environment</li><li>Proficiency in Microsoft Office, Google Suite, and basic e-commerce platforms</li><li>Attention to detail and problem-solving skills</li><li>Must be available to work the 6:00 PM to 2:00 AM shift</li></ul><p><b>Benefits</b>:</p><ul><li>Competitive salary plus Commission</li><li>Flexible working environment (on-site)</li><li>Growth opportunities within the company</li><li>Training and support for professional development</li></ul><p>Job Type: Full-time</p><p>Pay: From Rs30,000.00 per month</p>

E-Commerce Support Agent (Evening Shift)

Explore 876+ Customer service associate in Karachi this October. Find roles across top companies and apply now to boost your career.