customer service associate – no sales, positive team

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customer service associate – no sales, positive team Jobs in Karachi

customer support agent

customer service associate

Telemarketing

The Customer Service Representative (CSR) is responsible for handling customer inquiries, resolving complaints, and providing accurate information about products and services. The role requires excellent communication skills, problem-solving ability, and a customer-focused mindset to ensure high levels of customer satisfaction.Role Includes:<ul><li>Handle calls, messages, and emails</li><li>Resolve client issues promptly</li><li>Maintain client records</li></ul>Perks:<ul><li>Fixed salary + incentives</li><li>Flexible hours</li><li>Skill-building workshops</li><li>Career advancement opportunities</li></ul>Job Types: Full-time, Part-timeLanguage:<ul><li>Fluent in English (Required)</li></ul>Work Location: In person

Customer Service Associate – No Sales, Positive Team

Ace Marketing

We are looking for Customer Service Associates to provide exceptional client support. Focus entirely on helping clients and building relationships.Role Includes:<ul><li>Handle calls, messages, and emails</li></ul><ul><li>Resolve client issues promptly</li></ul><ul><li>Maintain client records</li></ul>Perks:<ul><li>Fixed salary + incentives</li></ul><ul><li>Flexible hours</li></ul><ul><li>Skill-building workshops</li></ul><ul><li>Career advancement opportunities</li></ul>Job Types: Full-time, Part-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Are you in Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Work Location: In person

Pakpace

An E-commerce Customer Support Associate is responsible for assisting online customers by resolving inquiries, processing orders, handling returns/exchanges, and ensuring a smooth and positive shopping experience. This role involves communication through email, chat, phone, and social media, depending on the company&rsquo;s channels.Key Responsibilities<ul><li>&middot; Respond to customer inquiries regarding products, orders, payments, shipping, and returns.</li><li>&middot; Assist customers via email, live chat, phone, or social media platforms.</li><li>&middot; Process and track orders, refunds, replacements, and cancellations.</li><li>&middot; Coordinate with logistics, warehouse, and operations teams to resolve delivery issues.</li><li>&middot; Manage customer complaints professionally and provide effective solutions.</li><li>&middot; Update customer information and maintain accurate records using CRM or e-commerce platforms.</li><li>&middot; Help customers navigate the website and troubleshoot account or payment issues.</li><li>&middot; Monitor and escalate system or product issues to relevant departments.</li><li>&middot; Ensure high levels of customer satisfaction by providing timely and empathetic support.</li><li>&middot; Understand company products and promotions to guide customers effectively.</li><li>Skills &amp; Qualifications</li><li>&middot; Strong communication skills (written and verbal).</li><li>&middot; Customer-focused mindset with patience and problem-solving ability.</li><li>&middot; Familiarity with e-commerce platforms (Shopify, Amazon Seller Central, WooCommerce, etc.) is a plus.</li><li>&middot; Basic understanding of order processing, shipping, and return policies.</li><li>&middot; Ability to multitask and work in a fast-paced environment.</li></ul>Key Competencies<ul><li>&middot; Empathy and active listening</li><li>&middot; Conflict resolution</li><li>&middot; Time management</li><li>&middot; Attention to detail</li><li>&middot; Team collaboration</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs20,000.00 - Rs30,000.00 per monthWork Location: In person

Customer Support ( E- Commerce )

Vivo mobile Company

Job Description<ul><li>Answer all customers&rsquo; telephone inquiries and feedbacks with enthusiasm and patience;</li><li>Timely, polite and professional answers to customers&rsquo; telephone inquiries to maximize customer satisfaction;</li><li>Report complaints and problems to the manager according to the process, and follow up the progress until they are solved;</li><li>Make follow-up calls to customers and record the results faithfully;</li><li>Timely convey the problems found during the follow-up calls to relevant persons, and track the results;</li><li>Timely convey the customer&rsquo;s telephone consultation to the relevant persons of the customer service center;</li><li>Warmly greet customers who come to the customer service center and receive their mobiles;</li><li>Hand over the mobile phone to the maintenance engineer for repair, and after the repair, complete the handover work with the customer and see him/her off;</li><li>Receive the mobile phone mailed from the branch, and confirm the model and quantity with the sender in time;</li><li>Record the mobile phone mailed by the branch into the customer service management system and assign it for maintenance;</li><li>Properly package the mobile phones repaired by the maintenance engineer and mail them to the branch, and inform them by phone;</li><li>When picking up the phone, the ringing sound shall not exceed three times;</li><li>No vacant shift, vacant post or channeling post is allowed. If any temporary emergency, someone must be asked to replace the duty;</li></ul>What do we offer?For the right candidate, we are offering the opportunity to build a Career with a Multi-National Organization along with an attractive Salary and Benefits package.Job Types: Full-time, FresherPay: Up to Rs50,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Customer Services Consultant (Female)

At-Desk PVT LTD

Job description:<ul><li>Perform tasks to support the customer services department in the UK.</li><li>Managing inbound and outbound calls.</li><li>Following various communication scripts when speaking to a caller.</li><li>Customer engagement through voice, chat and other corresponding platforms.</li><li>Identifying customer needs, answering questions and providing solutions/alternatives.</li><li>Keeping records of all conversations organized</li><li>Improving performance and hit goals.</li><li>Managing customer accounts</li><li>Performing data entry tasks as necessary.</li></ul>Skills Requirement:<ul><li>International Call Center Background is mandatory.</li><li>Communication Skills(Speaking English Frequently and Confidently, Good listening skills)</li><li>Multitasking Ability</li><li>Excellent command of computer and internet.</li></ul>Monday to Friday, Alternate Saturdays. 2:00PM - 11:00PMLocation: BahadurabadJob Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Support Representative (UK Based)

The Hive

Duties &amp; Responsibilities:<ul><li>Act as the first point of contact for all members, guests and visitors</li><li>Greet, register, and check in guests in a professional and courteous manner</li><li>Ensure adherence to visitor protocols and access controls</li><li>Maintain a welcoming and brand-aligned front desk presence at all times</li><li>Schedule, conduct, and manage facility tours for walk-ins and scheduled prospects</li><li>Record all walk-ins, tours, and interactions accurately in the CRM</li><li>Share approved, accurate information on memberships, services and pricing</li><li>Follow up with prospects as per defined follow-up timelines</li><li>Support conversion activities within assigned authority limits</li><li>Manage ancillary sales, including: Day passes, Meeting rooms, Boardrooms, Shared workspace offerings</li><li>Ensure correct pricing, invoicing, and system entries for all transactions</li><li>Escalate exceptions or discount requests for approval where required</li><li>Support the Community Associate in onboarding new members</li><li>Ensure onboarding documentation and system entries are complete and accurate</li><li>Assist in building rapport and addressing member needs during early engagement</li><li>Flag potential retention risks to the Community Associate or City Manager</li><li>Maintain accurate and up-to-date records in the CRM and internal trackers</li><li>Log all client interactions (calls, emails, messages) in the system</li><li>Update daily, weekly and monthly reports as required</li><li>Ensure data accuracy, completeness and visibility at all times</li><li>Handle inbound and outbound communications across voice and non-voice channels</li><li>Maintain professional call quality standards and response SLAs</li><li>Use approved communication templates and escalation protocols</li><li>Support planning, coordination, and execution of events with the Community Associate</li><li>Assist with guest management, registrations and on-ground coordination during events</li><li>Adhere to all SOPs, brand guidelines and code of conduct</li><li>Maintain confidentiality of member and company information</li><li>Escalate operational, service or compliance issues promptly</li><li>Perform additional duties aligned with role requirements as assigned by management</li><li>The Community Officer&rsquo;s performance will be evaluated based on: Guest &amp; member experience standards, Lead handling &amp; follow-up discipline, Data accuracy &amp; CRM compliance, Ancillary sales support, Communication quality &amp; professionalism, Adherence to SOPs &amp; reporting timelines</li></ul>Requirements:<ul><li>Proven experience as concierge; experience in customer service or relevant role is an advantage</li><li>Proficiency in English; multilingual is strongly preferred</li><li>Excellent communication skills</li><li>Polite and confident with a great deal of patience</li><li>Ability in multitasking and time-management</li><li>Aptitude in resolving issues with a customer-focused orientation</li><li>Degree in hotel management or relevant field will be a plus</li></ul>Job Type: Full-timeWork Location: In person

Community Officer

Ibex Pakistan

Join the Global Team at ibex Pakistan!Are you passionate about helping people and ready to build a career in customer service? ibex Pakistan is hiring energetic and driven individuals for the role of Global Customer Support Associate. If you thrive in a fast-paced environment and love connecting with people from around the world, this opportunity is for you!What You&rsquo;ll Be Doing<ul><li>Engage with international customers through calls and live chat</li><li>Deliver accurate, helpful information about products and services</li><li>Resolve customer concerns with confidence, empathy, and efficiency</li><li>Manage and update customer details in CRM systems</li><li>Achieve performance goals while maintaining top-quality service</li><li>Collaborate with internal teams to resolve complex queries</li><li>Create positive experiences that leave customers satisfied and valued</li></ul>What We&rsquo;re Looking For<ul><li>O/A Levels or a Bachelor&rsquo;s degree</li><li>Excellent English communication skills (spoken and written)</li><li>A proactive mindset and ability to work independently</li><li>Strong problem-solving skills and adaptability</li></ul>What&rsquo;s in It for You?<ul><li>Company-provided transport for convenience</li><li>Opportunity to secure permanent employment</li><li>Clear career growth pathways within a rapidly expanding organization</li><li>A vibrant, supportive, and professional work environment</li></ul>Step into a role where your voice matters, your growth is supported, and your career can go global with ibex PakistanJob Type: Full-timePay: From Rs100,000.00 per monthApplication Question(s):<ul><li>Are you comfortable working night shifts (including late-night hours)? because nights shift are compulsory over here and we don't provide afternoon and morning shifts</li></ul>Education:<ul><li>Intermediate (Required)</li></ul>Language:<ul><li>fluent english (Required)</li></ul>Work Location: In person

US-Based Customer Service Representative

Explore 564+ Customer service associate in Karachi this February. Find roles across top companies and apply now to boost your career.

564 customer service associate jobs In Karachi

Customer Service Associate – No Sales, Positive Team

Customer Service Associate – No Sales, Positive Team

Customer Support ( E- Commerce )

Customer Services Consultant (Female)

Customer Support Representative (UK Based)

Community Officer

US-Based Customer Service Representative