customer support executive Jobs in Karachi

customer support executive

customer service representative Jobs in Karachi

customer service representative

customer support representative Jobs in Karachi

customer support representative

customer sales representative Jobs in Karachi

customer sales representative

call center representative Jobs in Karachi

call center representative

customer service associate

Ibex

We are seeking a proactive and customer-focused Global Customer Experience Associate to support our international clients. In this role, you will handle customer inquiries via phone, email, or chat, resolve issues efficiently, and deliver a high-quality service experience while maintaining company standards.Key Responsibilities:<ul><li>Respond to customer inquiries in a timely and professional manner</li><li>Resolve complaints and provide accurate information</li><li>Maintain detailed records of customer interactions</li><li>Meet performance and quality targets</li><li>Collaborate with internal teams to ensure customer satisfaction</li></ul>Requirements:<ul><li>Excellent English communication skills (spoken and written)</li><li>Strong problem-solving and interpersonal abilities</li><li>Basic computer proficiency</li><li>Ability to work in a fast-paced environment and night shifts</li></ul>Job Types: Full-time, Contract, Fresher Contract length: 6 monthsPay: Rs65,000.00 - Rs115,000.00 per monthWork Location: In person

Global Customer Experience Associate

Nedo Pakistan

About Us: Dhaga Apparels is a growing clothing brand focused on delivering quality fashion and excellent customer experience. We are looking for a dedicated and responsible Retail Sales Associate to manage the store counter, assist customers, and ensure smooth daily sales operations at our outlet.Key Responsibilities:<ul><li>Welcome and assist walk-in customers in a friendly and professional manner</li><li>Guide customers in selecting clothing items based on size, style, and preferences</li><li>Manage billing using POS system and ensure accurate transaction processing</li><li>Handle payments including cash, debit/credit cards, and digital payments</li><li>Maintain proper records of daily sales and cash balance</li><li>Ensure correct pricing, tagging, and folding/display of products</li><li>Pack purchased items and provide receipts to customers</li><li>Maintain cleanliness and organization of the store and sales counter</li><li>Monitor stock availability and inform management when items are running low</li><li>Handle customer queries, complaints, or return/exchange requests politely</li><li>Support the team in achieving daily and monthly sales targets</li></ul>Requirements:<ul><li>Minimum qualification: Intermediate (Bachelor&rsquo;s degree preferred)</li><li>1&ndash;2 years of experience in retail sales, preferably in a clothing or fashion store.</li><li>Good communication and customer service skills.</li><li>Basic understanding of POS systems and cash handling.</li><li>Ability to work in a fast-paced retail environment.</li></ul>Preferred Skills:<ul><li>Experience working in a clothing or fashion retail outlet</li><li>Ability to upsell products and suggest matching items to customers</li><li>Basic understanding of inventory and stock management</li><li>Familiarity with digital payment methods</li></ul>Working Hours: 10:00 AM &ndash; 10:00 PM (or according to store timing)Location: DHA phase 8Work Location: In person

Retail Sales Associate - Male

Mashreq

<div>
 SERVICE ASSOCIATE (External)
 
 
 Grade &ndash; I
 
 
 Reporting to &ndash; Team leader
 
 
 Job Purpose
 
 
 - To handle and resolve all unstructured and complex complaints in an effective and timely manner for all RBG, SME customers
 
 
 
 - To administer, co-ordinate, monitor and report on the above
 
 
 
 - To perform in-depth and true RCA (root-cause analysis) to get to the bottom of problems impacting our customers
 
 
 
 - To maintain courteous, proactive and resolution oriented relationship with all interacting units/ departments of the bank in order to ensure complete resolution of customer complaints
 
 
 
 - To visibly improve customer satisfaction scores and related survey results through complaint resolution
 
 
 
 Key Result Areas
 
 
 - To develop and maintain optimum level of service quality with external and internal customer by ensuring complaints resolution in reasonable TAT as per SLAs
 
 
 
 - To be the contact point for all internal staff with the core responsibility of resolving customer complaints, which are logged through all touch points - branches, MOL, emails, mails, phone banking and various channels
 
 
 
 - Resolve/escalate all customer complaints assigned within agreed TAT
 
 
 
 - Ensure 100% of the complaints are logged and updated on CRM before, during and after resolution.
 
 
 
 - Maintain a strong follow-up with other units in order to ensure complete, proactive and accurate resolution of customer complaints.
 
 
 
 - Identify systemic issues or problems and raise concerns that are identified as part of root cause analysis
 
 
 
 - Maintain and track Technology issues and mass incidents reported
 
 
 
 - Contribute towards process and quality improvement within the bank by highlighting recurring issues and investigating root causes. Provide constructive feedback on service quality aspects through first hand observations.
 
 
 
 - Work to exceed the service standards and indicators and be individually responsible for prompt reporting of the same on an ongoing basis.
 
 
 
 - Participate in identifying opportunities, analyzing the root cause of problems and resolve them permanently in coordination with the process/product owners and review/ measure improvement in process/product
 
 
 
 
 - Contribute towards team building and create positive energy to boost team&rsquo;s productivity
 
 
 
 Knowledge, Skills and Experience
 
 
 - Should be proactive and customer focused without compromising the bank&rsquo;s interest. Courteous and respectful in communication
 
 
 
 - Excellent inter-personal and communication skills (written and oral) &ndash; English and Arabic
 
 
 
 - Excellent analytical skills to enable resolution of complex problems and address through root cause analysis permanently.
 
 
 
 - Advanced skill in Microsoft Excel and PowerPoint
 
 
 
 - Thorough knowledge of features and benefits of all products and services of the bank
 
 
 
 - Good organizational skills with ability to perform as a team player.
 
 
 
 - Ability to work under pressure, result oriented, ability to multi-task &amp; adapt to change
 
 
 
 - Possess positive attitude &amp; willingness to learn &amp; take ownership
 
 
 
 - Actively looking for ways to improve processes
 
 
 
 - 1 &ndash; 5 years complaints handling experience in banking
 
 
 
 - Graduate
</div>

Service Associate, CCU.MGN Pak - CXC - Customer Care Unit.Client Experience and Conduct Group-PAKCOE

Pakpace

An E-commerce Customer Support Associate is responsible for assisting online customers by resolving inquiries, processing orders, handling returns/exchanges, and ensuring a smooth and positive shopping experience. This role involves communication through email, chat, phone, and social media, depending on the company&rsquo;s channels.Key Responsibilities<ul><li>&middot; Respond to customer inquiries regarding products, orders, payments, shipping, and returns.</li><li>&middot; Assist customers via email, live chat, phone, or social media platforms.</li><li>&middot; Process and track orders, refunds, replacements, and cancellations.</li><li>&middot; Coordinate with logistics, warehouse, and operations teams to resolve delivery issues.</li><li>&middot; Manage customer complaints professionally and provide effective solutions.</li><li>&middot; Update customer information and maintain accurate records using CRM or e-commerce platforms.</li><li>&middot; Help customers navigate the website and troubleshoot account or payment issues.</li><li>&middot; Monitor and escalate system or product issues to relevant departments.</li><li>&middot; Ensure high levels of customer satisfaction by providing timely and empathetic support.</li><li>&middot; Understand company products and promotions to guide customers effectively.</li><li>Skills &amp; Qualifications</li><li>&middot; Strong communication skills (written and verbal).</li><li>&middot; Customer-focused mindset with patience and problem-solving ability.</li><li>&middot; Familiarity with e-commerce platforms (Shopify, Amazon Seller Central, WooCommerce, etc.) is a plus.</li><li>&middot; Basic understanding of order processing, shipping, and return policies.</li><li>&middot; Ability to multitask and work in a fast-paced environment.</li></ul>Key Competencies<ul><li>&middot; Empathy and active listening</li><li>&middot; Conflict resolution</li><li>&middot; Time management</li><li>&middot; Attention to detail</li><li>&middot; Team collaboration</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs20,000.00 - Rs30,000.00 per monthWork Location: In person

Customer Support ( E- Commerce )

Utopia Fulfillment

Responsibilities:<ul><li>Serve as the first point of contact for buyers, ensuring excellent customer satisfaction and relationship management.</li><li>Address and resolve customer queries and concerns on Amazon and other eCommerce platforms.</li><li>Manage feedback, monitor buyer satisfaction, and maintain seller ratings through appropriate follow-ups.</li><li>Draft professional email responses with accurate grammar, clarity, and tone.</li><li>Coordinate with internal teams to provide timely and accurate solutions to customer issues.</li><li>Maintain records of customer interactions and escalate feedback to relevant departments to improve service quality.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree or equivalent qualification.</li><li>Proven experience in customer support, preferably in eCommerce or online retail.</li><li>Excellent written communication skills with strong grammar and clarity.</li><li>Ability to handle multiple conversations and tasks simultaneously.</li><li>Familiarity with eCommerce platforms such as Amazon Seller Central, Shopify, or Walmart Seller Center is a plus.</li><li>Experience using CRM or helpdesk tools like Zendesk, Gorgias, or HubSpot.</li></ul>Job Type: Part-timeWork Location: In person

Email Support Specialist

Telemarketing

A Customer Service Representative is responsible for assisting customers with inquiries, resolving complaints, and providing information about products or services. The role focuses on delivering a positive customer experience and maintaining customer satisfaction.Position: Call Center Executive &mdash; Client Support Role (No Sales Targets)Job Responsibilities:<ul><li>Handle inbound and outbound client calls in a professional manner</li><li>Provide accurate information and resolve client queries</li><li>Deliver high-quality customer support and service</li><li>Maintain proper call records and follow-up notes</li><li>Coordinate with internal teams when needed</li><li>Ensure a positive client experience on every interaction</li></ul>Why Join Us:<ul><li>No sales targets or pressure</li><li>Client support focused position</li><li>Fixed salary plus uncapped commissions</li><li>Daily and weekly performance incentives</li><li>Positive and collaborative work culture</li><li>Training and skill development programs</li><li>Career growth opportunities</li><li>Flexible working options</li></ul>Requirements:<ul><li>Good verbal communication skills</li><li>Customer-focused attitude</li><li>Basic computer knowledge</li><li>Ability to handle calls with patience and clarity</li><li>Call center or customer service experience is a plus, but not required</li></ul>Fixed Salary + Uncapped Commissions + Daily &amp; Weekly IncentivesApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-time, FresherPay: Rs45,000.00 per monthApplication Question(s):<ul><li>Do you live in or near by Gulistan-e-Johar/Gulshan-e-Iqbal?</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Work Location: In person

Client Support Associate | Customer Service-(Part Time)

The Game Storm Studios

We are looking for a motivated and energetic Customer Service Representative (CSR) to join our E-commerce team. The candidate will be responsible for handling customer calls, assisting customers with product information, and supporting sales by guiding customers through our online store.Key Responsibilities:<ul><li>Make outbound and handle inbound calls to assist customers.</li><li>Provide detailed information about products and ongoing offers.</li><li>Guide customers in placing orders through our Shopify store.</li><li>Build good customer relationships and help increase sales.</li><li>Respond to customer queries in a professional and timely manner.</li><li>Maintain basic records of customer interactions and orders.</li></ul>Requirements:<ul><li>Minimum Intermediate / B.A qualification.</li><li>Fresh candidates are encouraged to apply.</li><li>Good communication skills (Urdu &amp; basic English).</li><li>Basic computer knowledge.</li><li>Ability to handle customer queries confidently.</li></ul>Job Type: Full-time, OnsiteLocation: KarachiIf you're interested in starting your career in E-commerce and Customer Support, we&rsquo;d love to hear from you.To Apply: Send your CV to hr.khi@thegamestormstudios.comJob Type: Full-timeWork Location: In person

Customer Service Representative (CSR) – E-commerce

Explore 725+ Customer service associate in Karachi this March. Find roles across top companies and apply now to boost your career.