customer service representative Jobs in Karachi

customer service representative

customer support executive Jobs in Karachi

customer support executive

chat support representative Jobs in Karachi

chat support representative

customer integration specialist Jobs in Karachi

customer integration specialist

customer service representative (csr) Jobs in Karachi

customer service representative (csr)

customer service associate

Scents N Stories

<p><b>Job Title: Sales Associate (Perfume Industry)</b><br/><b>Location:</b> Karachi<br/><b>Application Deadline:</b> 15th January 2026<br/><b>Number of Positions:</b> 3</p><p><b>Company Overview:</b><br/>We are a growing company in the retail fragrance industry, seeking dynamic and motivated individuals to join our team as <b>Sales Associate</b>. If you have experience in perfumes or branded retail, this is your chance to grow with a customer-focused and innovative brand.</p><p><b>Key Responsibilities:</b></p><ul><li>Achieve sales targets through excellent customer service.</li><li>Educate customers about perfume products and assist in selection.</li><li>Maintain cleanliness and organization of the sales area.</li><li>Manage inventory and restock shelves as needed.</li><li>Build lasting relationships with customers to increase loyalty.</li></ul><p><b>Requirements:</b></p><ul><li>Minimum 6 Months to 2 year of experience in the <b>perfume</b>, <b>fashion</b>, or <b>retail</b> industry.</li><li>Prior experience at <b>Khaadi, Bonanza, J. (Junaid Jamshed)</b>, or other reputable brands will be <b>preferred</b>.</li></ul><p><b>Education:</b></p><ul><li>Intermediate / Bachelor&rsquo;s degree.</li><li>Strong interpersonal and communication skills.</li><li>Solid understanding of <b>retail industry operations</b> and <b>customer service standards</b>.</li><li>Passion for sales and a positive, energetic attitude.</li><li><b>Both male and female</b> candidates are encouraged to apply.</li></ul><p><b>What We Offer:</b></p><ul><li>Competitive salary + performance-based incentives.</li><li>Supportive and professional work environment.</li><li>Growth and development opportunities within the company.</li></ul><p><b>How to Apply:</b><br/>Apply directly through Indeed or send your CV to +92 319 2868940 &amp; +92 319 2868935 with the subject line:<br/><b>&ldquo;Sales Associate - Karachi&rdquo;</b></p><p>Job Type: Full-time</p><p>Experience:</p><ul><li>Retail Experience (Eg: Khaadi, Bonanza, J., or similar): 1 year (Required)</li></ul><p>Location:</p><ul><li>Karachi (Required)</li></ul><p>Work Location: In person</p>

Sales Asssociate - Karachi

Ibex

<p><b>Job Summary:</b><br/>We are seeking a motivated and customer-focused <b>Global Customer Support Associate</b> to handle international customer interactions across voice and chat channels. The ideal candidate will ensure excellent service delivery, resolve customer concerns efficiently, and maintain a high standard of professionalism while supporting global clients.</p><p>Key Responsibilities:</p><ul><li>Handle inbound customer interactions for international clients via calls or chat</li><li>Provide accurate information regarding products, services, and policies</li><li>Resolve customer inquiries, complaints, and technical/basic service issues in a timely manner</li><li>Maintain detailed and accurate records of customer interactions in CRM systems</li><li>Meet individual and team performance targets, including quality and productivity metrics</li><li>Escalate complex issues to relevant departments when required</li><li>Maintain a high level of customer satisfaction and professionalism at all times</li></ul><p>Job Types: Full-time, Temporary, Contract, Fresher<br/>Contract length: 6 months</p><p>Pay: Rs90,000.00 - Rs115,000.00 per month</p><p>Work Location: In person</p>

Global Customer Support Associate

Pakpace

<p>An E-commerce Customer Support Associate is responsible for assisting online customers by resolving inquiries, processing orders, handling returns/exchanges, and ensuring a smooth and positive shopping experience. This role involves communication through email, chat, phone, and social media, depending on the company&rsquo;s channels.</p><p><b>Key Responsibilities</b></p><ul><li>&middot; Respond to customer inquiries regarding products, orders, payments, shipping, and returns.</li><li>&middot; Assist customers via email, live chat, phone, or social media platforms.</li><li>&middot; Process and track orders, refunds, replacements, and cancellations.</li><li>&middot; Coordinate with logistics, warehouse, and operations teams to resolve delivery issues.</li><li>&middot; Manage customer complaints professionally and provide effective solutions.</li><li>&middot; Update customer information and maintain accurate records using CRM or e-commerce platforms.</li><li>&middot; Help customers navigate the website and troubleshoot account or payment issues.</li><li>&middot; Monitor and escalate system or product issues to relevant departments.</li><li>&middot; Ensure high levels of customer satisfaction by providing timely and empathetic support.</li><li>&middot; Understand company products and promotions to guide customers effectively.</li><li><b>Skills &amp; Qualifications</b></li><li>&middot; Strong communication skills (written and verbal).</li><li>&middot; Customer-focused mindset with patience and problem-solving ability.</li><li>&middot; Familiarity with e-commerce platforms (Shopify, Amazon Seller Central, WooCommerce, etc.) is a plus.</li><li>&middot; Basic understanding of order processing, shipping, and return policies.</li><li>&middot; Ability to multitask and work in a fast-paced environment.</li></ul><p><b>Key Competencies</b></p><ul><li>&middot; Empathy and active listening</li><li>&middot; Conflict resolution</li><li>&middot; Time management</li><li>&middot; Attention to detail</li><li>&middot; Team collaboration</li></ul><p>Job Type: Full-time</p><p>Pay: Rs20,000.00 - Rs30,000.00 per month</p><p>Work Location: In person</p>

Customer Support (E -Commerce)

OmalbyKomal

<p><b>Job description:</b></p><p>We urgently required <b>&ldquo;Customer Services Representative&rdquo;</b> for our Karachi Office.</p><p><b>Qualification: Preferably Bachelor&rsquo;s degree in Business Administration or Fashion Textile Designing</b></p><p><b>Experience: Fresh to 6 months of relevant experience.</b></p><p><b>Location: Tariq Road, Karachi</b></p><p><b>Job Description:</b></p><p>&middot; Responsible for discovering and pursuing new sales prospects and maintaining customer satisfaction.</p><p>&middot; Communicate timely correspondence with customers and staff.</p><p>&middot; Maintaining a positive, empathetic, and professional attitude toward customers at all times.</p><p>&middot; Responding promptly to customer inquiries.</p><p>&middot; Communicating with customers through various channels.</p><p>&middot; Acknowledging and resolving customer complaints.</p><p>&middot; Knowing our products inside and out so that you can answer questions.</p><p>&middot; Processing orders, forms, applications, and requests.</p><p>&middot; Keeping records of customer interactions, transactions, comments, and complaints.</p><p>&middot; Communicating and coordinating with colleagues as necessary.</p><p>&middot; Providing feedback on the efficiency of the customer service process.</p><p>&middot; Managing a team of junior customer service representatives.</p><p>&middot; Ensure customer satisfaction and provide professional customer support.</p><p>&middot; Literacy of any graphic design tool / editing software e.g Photoshop &amp; / or Canva will be an additional advantage.</p><p>Position Type: Full time</p><p>Salary: Market Competitive</p><p>Vacant Position: 02</p><p>Location: Tariq Road, Karachi.</p><p>Email Subject: Customer Services Representative</p><p>Job Type: Full-time</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Customer Services Representative(E- Commerce) Jan 26

Mars BPO

<p><b>Job Description:</b><br/>We are hiring Customer Support Associates for our outbound calling operations. The role involves contacting potential customers, sharing service information, and generating leads through professional communication.You should have good communication skills and be comfortable working in a fast-paced environment.</p><p><b>Key Responsibilities</b></p><ul><li>Make outbound calls to prospective customers</li><li>Communicate services clearly and confidently</li><li>Identify customer needs and generate qualified leads</li><li>Maintain accurate call logs and customer records</li><li>Achieve assigned daily and monthly targets</li></ul><p><b>Requirements</b></p><ul><li>Intermediate qualification or above</li><li>Freshers and experienced candidates are welcome</li><li>Good English communication skills</li><li>Basic computer knowledge</li><li>Ability to work in a target-driven environment</li><li>Professional, punctual, and positive attitude</li></ul><p><b>What We Offer</b></p><ul><li>Fixed salary with attractive incentives</li><li>Professional and friendly work environment</li><li>Career growth and promotion opportunities</li><li>On-job training and continuous support</li><li>Long-term job stability</li></ul><p><b>How to Apply:</b><br/>Interested candidates can apply on Indeed with their updated CV.</p><p><b>Office Address:</b><br/>2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, Karachi</p><p><b>WhatsApp Contact:</b><br/>0319-5002892</p><p>Job Types: Full-time, Fresher</p><p>Pay: Rs35,000.00 - Rs45,000.00 per month</p><p>Work Location: In person</p>

Customer Support Associate

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div><div><div>
The Division</div></div><div><div>
Constellation Dealership Software - <i>a division of the Perseus Group of Constellation Software </i>Inc. &ndash; provides a suite of market leading Software products designed specifically for dealerships. Over 2,000 dealerships across North America, United Kingdom, Ireland and Africa rely on one our products to make their dealership more successful.</div></div><div></div><div><div>
The Position</div></div><div><div>
We are seeking a Customer Support resource, with exceptional communication skills - both verbal and written - to fulfill Level-1 support duties, from the Contour-Karachi office, as part of the North America region Customer Support team serving Constellation Dealership Software clients. The hired individual shall be mainly responsible to manage inbound calls and tickets, and follow a well-defined step-by-step process.</div></div><div></div><div><div>
Job Responsibilities</div></div><div><div>
Reporting to the Director of Customer Service North America, the core responsibilities of this position are:</div></div><div><ul><li><div>
Provide proactive customer follow-up and issue management, including coordination of customer calls</div></li></ul></div><div><ul><li><div>
Monitor incidents, prioritize and respond as appropriate.</div></li></ul></div><div><ul><li><div>
Own customer issues.</div></li></ul></div><div><ul><li><div>
Develop relationships with the Support and Account Management teams</div></li></ul></div><div><ul><li><div>
Interact regularly with Development, Customer Success, and Implementation groups.</div></li></ul></div><div><ul><li><div>
Ensure ongoing customer satisfaction through timely response and resolution.</div></li></ul></div><div><ul><li><div>
Complete training sessions, videos, knowledge base, to stay up-to-date on the latest technologies and methods.</div></li></ul></div><div><div>
Required Qualification &amp; Skills</div></div><div><ul><li><div>
Bachelor&rsquo;s degree or diploma in IT or a related field.</div></li></ul></div><div><ul><li><div>
2-5 years professional experience in Customer Support of a complex system serving large, multi-location organizations.</div></li></ul></div><div><ul><li><div>
Experience of managing inbound calls (North American region).</div></li></ul></div><div><ul><li><div>
Excellent verbal and written English communication skills.</div></li></ul></div><div><ul><li><div>
Strong technical investigation and follow-up skills.</div></li></ul></div><div><ul><li><div>
Experience with hardware &amp; operating system-level administrative settings investigation and trouble-shooting.</div></li></ul></div></div><div><div><ul><li><div>
Experience with standard business environment software, such as Operating Systems (e.g. Windows), office word processing and spreadsheet software (e.g. Word, Excel).</div></li></ul></div><div><div>
Required Traits</div></div><div><ul><li><div>
Conscientious, Responsible, Tenacious.</div></li></ul></div><div><ul><li><div>
Thorough, Technical, Articulate.</div></li></ul></div><div><ul><li><div>
Polite, Professional, Tactful.</div></li></ul></div><div><div>
Nice to Have</div></div><div><ul><li><div>
Experience using Form Designer Tools like Adobe LiveCycle, etc.</div></li></ul></div><div><ul><li><div>
Knowledge and experience supporting software with accounting functionality.</div></li></ul></div><div><ul><li><div>
Experience with technical documentation and software testing.</div></li></ul></div><div><ul><li><div>
Experience with enterprise router configuration &amp; troubleshooting</div></li></ul></div><div></div><div><div>
Work Timings</div></div><div><div>
Monday to Friday: 6pm &ndash; 3am &amp; 9pm &ndash; 6am Pakistan Standard Time with future flexibility to work later shifts.</div></div></div><div></div><div><br>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Customer Support Analyst

The Hive

<p><b>Duties &amp; Responsibilities:</b></p><ul><li>Greet and check-in guests</li><li>Schedule and manage facility tours, track walk-ins, scheduled tours and send confirmation emails</li><li>Follow-up and share right and complete information with potential clients</li><li>Anticipate client needs over the visit and build rapport with customers</li><li>Provide guests with information about amenities, area and venues and promote services</li><li>Assist the Community Associate in on-boarding new clients</li><li>Record guest&rsquo;s information and their requirement in the CRM</li><li>Prepare presentations and content to share with guests</li><li>Any other tasks associated with fulfilling your role effectively</li></ul><p><b>Requirements:</b></p><ul><li>Proven experience as concierge; experience in customer service or relevant role is an advantage</li><li>Proficiency in English; multilingual is strongly preferred</li><li>Excellent communication skills</li><li>Polite and confident with a great deal of patience</li><li>Ability in multitasking and time-management</li><li>Aptitude in resolving issues with a customer-focused orientation</li><li>Degree in hotel management or relevant field will be a plus</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Community Officer

Explore 735+ Customer service associate in Karachi this January. Find roles across top companies and apply now to boost your career.