customer service associate

Techhood

Position: Chat Sales Associate Experience: Fresh Timing: 11:00 PM &ndash; 06:00 AM Location: Karachi (Onsite)Key Responsibilities:<ul><li>Source and engage potential customers through calls, chat support, and digital channels</li><li>Assess leads and collect relevant customer details accurately</li><li>Keep records updated and organized within the system</li><li>Work closely with the sales team to ensure a smooth transition of leads</li><li>Achieve assigned daily and monthly lead generation goals</li></ul>Requirements:<ul><li>Strong English communication skills, both spoken and written</li><li>Self-motivated with a confident and target-driven mindset</li><li>Eagerness to learn and grow in sales and lead generation</li><li>Basic proficiency in computer usage</li></ul>What We Offer:<ul><li>Competitive fixed salary along with performance-based incentives</li><li>Opportunities for training, development, and career growth</li><li>A positive and collaborative workplace environment</li></ul>Job Type: Full-timePay: Rs20,000.00 - Rs25,000.00 per monthWork Location: In person

Chat Sales Associate

Xynomics

HPH International is Hiring: Customer Support ExecutiveAre you passionate about helping others and delivering exceptional customer service?Join our dynamic team as a Customer Support Executive and grow your career with us!Location: KarachiJob Type: Full-timeExperience: 2 to 3 yearsKey Responsibilities:Handle customer inquiries via phone, email, and chatProvide accurate information and resolve customer issues efficientlyMaintain records of customer interactionsCollaborate with internal teams for timely issue resolutionRequirements:Excellent communication skills (verbal &amp; written)Strong problem-solving abilitiesProficiency in MS Office and computer skillsPositive attitude and team spiritWhat We Offer:Friendly and professional work environmentCareer growth opportunitiesCompetitive salary and performance-based IncrementApply now at: Careers@hospicaresystems.comJob Type: Full-timeWork Location: In person

Female Customer Support Executive

Heytech Limited

Please read the job description and requirements before you applyJob Description and RequirementsWe are looking for a &ldquo;Customer Support Representative for international campaign&rdquo;. The ideal candidate must be capable of maintaining a good relationship with customers. The target is to ensure excellent service grades, respond efficiently to customer inquiries, and maintain high customer satisfaction<ul><li>Listen to customers&rsquo; concerns, issues and questions</li><li>Communicate with international clients via emails/chats and calls</li><li>Resolve queries and answer customers&rsquo; questions and guide them about orders, return process , shipments to your best ability</li><li>Keep yourself updates with product knowledge</li><li>Maintain a positive attitude and calmly respond to customers&rsquo; complaints</li><li>Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise</li><li>Recommend possible products to meet the customers&rsquo; needs</li><li>Refer issues and questions to managers if necessary</li><li>Prepare product and customer reports by gathering data collected during customer interactions</li><li>Can Manage night or overnight shift</li><li>Strong E-commerce support customer background.</li><li>Experience: 1 to 2 years in customer service (not sales)</li><li>Intermediate / Graduate / O/A Levels.</li></ul>Skills:<ul><li>Strong command of verbal and non-verbal communication.</li><li>Must be Fluent in English</li><li>Email writing skills.</li><li>Experienced in Customer Service is a must</li></ul>Timing : overnight or night shift Location: Gulshan e Iqbal Salary: 40k - 55kJob Type: Full-timePay: Rs40,000.00 - Rs55,000.00 per monthWork Location: In person

Customer Service/ CSR

Mashreq

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 To develop and maintain optimum level of service quality with external and internal customer by ensuring complaints resolution in reasonable TAT as per SLAs
 
 &middot; To be the contact point for all internal staff with the core responsibility of resolving customer complaints, which are logged through all touch points - branches, MOL, emails, mails, phone banking and various channels
 
 &middot; Resolve/escalate all customer complaints assigned within agreed TAT
 
 &middot; Ensure 100% of the complaints are logged and updated on CRM before, during and after resolution.
 
 &middot; Maintain a strong follow-up with other units in order to ensure complete, proactive and accurate resolution of customer complaints.
 
 &middot; Identify systemic issues or problems and raise concerns that are identified as part of root cause analysis
 
 &middot; Maintain and track Technology issues and mass incidents reported
 
 &middot; Contribute towards process and quality improvement within the bank by highlighting recurring issues and investigating root causes. Provide constructive feedback on service quality aspects through first hand observations.
 
 &middot; Work to exceed the service standards and indicators and be individually responsible for prompt reporting of the same on an ongoing basis.
 
 &middot; Participate in identifying opportunities, analyzing the root cause of problems and resolve them permanently in coordination with the process/product owners and review/ measure improvement in process/product
 
 &middot; Contribute towards team building and create positive energy to boost team&rsquo;s productivity
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Service Associate, CCU.MGN Pak - CXC - Customer Care Unit.Client Experience and Conduct Group-PAKCOE

mahenti industries

ustomer Support<ul><li>Respond to customer inquiries on Facebook, Instagram, WhatsApp, etc.</li><li>Handle comments, messages, and complaints professionally</li><li>Provide accurate product/service information</li><li>Resolve customer issues or escalate when required</li></ul>Social Media Handling<ul><li>Monitor all social media platforms regularly</li><li>Maintain response time and engagement quality</li><li>Ensure positive interaction with customers</li></ul>Order &amp; Inquiry Management<ul><li>Record customer orders and inquiries</li><li>Coordinate with sales and delivery teams</li><li>Follow up with customers for confirmation</li></ul>Reporting &amp; Records<ul><li>Maintain chat and inquiry records</li><li>Prepare daily/weekly reports</li><li>Update CRM or Excel sheets</li></ul>Coordination<ul><li>Work with marketing team for campaigns</li><li>Share customer feedback with management</li><li>Support sales team for lead conversion</li></ul>Required Skills<ul><li>Good communication skills (English + Urdu preferred)</li><li>Strong typing and quick response ability</li><li>Basic knowledge of social media platforms</li><li>Customer handling and problem-solving skills</li><li>Basic MS Excel knowledge</li></ul>Preferred Experience<ul><li>1&ndash;2 years in customer support or social media handling</li><li>Experience in furniture or retail industry is a plus</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs55,000.00 per monthWork Location: In person

Social Media Customer Support Executive

Ace Marketing

We are looking for Customer Service Associates to provide exceptional client support. Focus entirely on helping clients and building relationships.Role Includes:<ul><li>Handle calls, messages, and emails</li><li>Resolve client issues promptly</li><li>Maintain client records</li></ul>Perks:<ul><li>Fixed salary + incentives</li><li>Flexible hours</li><li>Skill-building workshops</li><li>Career advancement opportunities</li></ul>Job Types: Full-time, Part-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulistan e Johar, Karachi.</li></ul>Education:<ul><li>Intermediate (Required)</li></ul>Language:<ul><li>english with fluency (Required)</li></ul>Work Location: In person

Customer Sales Representative (CSR)

TGT Nexus Pvt Ltd

Key Responsibilities:<ul><li>Handle customer queries via calls, chat, and email</li><li>Provide accurate information and resolve customer concerns</li><li>Maintain a high level of professionalism and customer satisfaction</li><li>Record and track customer interactions</li><li>Coordinate with internal teams for issue resolution</li></ul>Requirements:<ul><li>Excellent communication skills (verbal and written)</li><li>Strong problem-solving abilities</li><li>Ability to handle pressure and manage multiple queries</li><li>Basic computer skills and familiarity with CRM tools (preferred)</li><li>Prior experience in customer support is a plus</li></ul>Pay: Rs35,000.00 - Rs65,000.00 per monthWork Location: In person

We’re Hiring: Customer Support Specialist (Night Shift)

Explore 825+ Customer service associate in Karachi this April. Find roles across top companies and apply now to boost your career.