customer service associate

Pakpace

We are seeking a dedicated and customer-focused Customer Support Executive to assist customers with inquiries, resolve complaints, and provide accurate information about our products and services. The ideal candidate should have excellent communication skills and a problem-solving mindset.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner</li><li>Identify customer needs and provide appropriate solutions</li><li>Handle complaints and escalate complex issues to the relevant department when necessary</li><li>Maintain detailed records of customer interactions and transactions</li><li>Follow up with customers to ensure issue resolution</li><li>Provide product and service information to customers</li><li>Meet performance targets such as response time and customer satisfaction ratings</li><li>Maintain a positive and empathetic attitude toward customers at all times</li></ul>Requirements:<ul><li>Proven experience in customer service or a similar role (preferred)</li><li>Excellent verbal and written communication skills</li><li>Strong problem-solving abilities</li><li>Ability to handle pressure and manage multiple tasks</li><li>Basic computer knowledge and familiarity with CRM systems</li><li>High school diploma or Bachelor&rsquo;s degree (preferred)</li></ul>Skills:<ul><li>Communication skills</li><li>Active listening</li><li>Patience and empathy</li><li>Time management</li><li>Conflict resolution</li><li>Teamwork</li></ul>Pay: Rs30,000.00 per monthWork Location: In person

Customer Support Associate

Springs stores Pvt ltd

As a GRO at our caf&eacute;, you&rsquo;ll handle guest interactions, manage reservations, and resolve concerns with professionalism and care.Location: DHA, Karachi.Key Responsibilities:<ul><li>Welcome and greet guests warmly upon arrival.</li><li>Assist with check-in and check-out processes.</li><li>Handle guest inquiries, requests, and complaints promptly and professionally.</li><li>Maintain accurate guest records and preferences.</li><li>Ensure the lobby/reception area is clean and presentable.</li><li>Promote services, amenities, and special offers.</li><li>Follow up with guests during and after their stay for feedback.</li></ul>Requirements:<ul><li>1&ndash;2 years&rsquo; experience in hospitality or customer service (caf&eacute; or restaurant preferred).</li><li>Excellent English communication and interpersonal skills.</li><li>Pleasant personality with a customer-first attitude</li><li>Flexible to work in shifts, weekends, and holidays.</li></ul>Work Location: In person

GRO for Cafe (Female)

TalentPop App

<div>
 
 About Us
 
 
 
 At TalentPop App, we believe e-commerce support is more than just managing orders &mdash; it&rsquo;s about creating a smooth and enjoyable shopping experience for every customer. We&rsquo;re looking for detail-oriented, resourceful, and proactive individuals who can help us manage TikTok Shop operations while delivering exceptional customer support, all from the comfort of home.
 
 
 
 What You&rsquo;ll Do
 
 
 
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 Manage customer interactions via TikTok Shop, chat, email, or phone, ensuring prompt and accurate responses
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 Assist with product inquiries, order processing, tracking, returns, and issue resolution
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 Monitor and update product listings, inventory, and order status in the TikTok Shop system
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 Collaborate with internal teams to ensure smooth operations and positive customer experiences
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 Stay informed on TikTok Shop policies, trends, and tools to optimize store performance
 
 
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 </ul>
 
 What We Offer
 
 
 
 <ul>
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 Competitive pay with annual performance-based increases
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 Paid time off so you can take care of yourself
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 Comprehensive health and dental insurance or a monthly health stipend
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 Holiday bonuses to show appreciation for your hard work
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 A fully remote work setup &mdash; no commuting, ever
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 Opportunities for growth and advancement as we continue to expand
 
 
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 </ul>
 
 What We&rsquo;re Looking For
 
 
 
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 Excellent English communication skills (both written and spoken)
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 At least 1 year of e-commerce or customer service experience (TikTok Shop experience preferred)
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 Familiarity with order management systems (IMS) and online store platforms
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 Strong attention to detail, organization skills, and a proactive problem-solving mindset
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 Enjoys working in a fast-paced environment and being part of a collaborative team
 
 
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 </ul>
 
 What You&rsquo;ll Need To Work From Home
 
 
 
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 Your own computer or laptop (i5 processor or equivalent preferred)
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 A reliable internet connection (minimum of 25 Mbps upload/download speed)
 
 
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 </ul>
 
 READY TO JOIN US?
 
 
 
 If you&rsquo;re excited about helping customers and ensuring smooth TikTok Shop operations, we&rsquo;d love to hear from you. Apply now and let&rsquo;s grow together!
</div>

TikTok Shop Support

We are looking for an experienced Senior Data Analyst with 8+ years of expertise in Business Intelligence, Data Analytics, and ETL development. The ideal candidate will have strong hands-on experience with Power BI, Microsoft Fabric, Azure Data Factory, SQL, and cloud-based analytics solutions to deliver data-driven insights and support strategic business decisions. Key Responsibilities<ul><li>Develop interactive Power BI dashboards and reports.</li><li>Analyze large datasets to generate actionable business insights.</li><li>Design and maintain ETL pipelines using Azure Data Factory and SQL.</li><li>Build and optimize data models and reporting solutions.</li><li>Collaborate with stakeholders to gather business requirements.</li><li>Ensure data quality, security, and reporting accuracy.</li><li>Support business teams with data analysis and performance reporting.</li></ul>Requirements<ul><li>Bachelor's degree in Computer Science, IT, Data Science, or a related field.</li><li>8+ years of experience in Data Analytics or Business Intelligence.</li><li>Strong expertise in Power BI, SQL, Microsoft Fabric, and Azure Data Factory.</li><li>Experience with Azure Synapse, SQL Server, Snowflake, or other data warehouse technologies.</li><li>Knowledge of Python, Databricks, or Spark is a plus.</li><li>Excellent analytical, problem-solving, and communication skills.</li></ul>Preferred Certifications<ul><li>Microsoft Certified: Fabric Analytics Engineer Associate</li><li>Microsoft Certified: Data Analyst Associate</li><li>Power BI Certification</li></ul>Pay: Up to Rs300,000.00 per monthWork Location: Hybrid remote in Karachi

Senior Data Analyst

Supply Chain Services

We are looking for a detail-oriented, proactive, and organized individual to join our team as an Operations Associate. This role is essential to ensuring the smooth day-to-day functioning of office operations. The ideal candidate will have strong organizational skills, prior administrative experience, and confidence in using computer applications. The Operations Associate will support administrative activities, maintain efficient office processes, and contribute to a positive and collaborative work environment.Responsibilities<ul><li>Provide administrative support to ensure smooth and efficient office operations</li><li>Perform data entry tasks accurately and within required timelines</li><li>Handle phone calls and communications professionally and courteously</li><li>Maintain organized filing systems for efficient document management and retrieval</li><li>Assist with basic bookkeeping tasks using QuickBooks, when required</li><li>Create, maintain, and update documents using Microsoft Office and Google Workspace</li><li>Support team members with general clerical and administrative duties</li><li>Coordinate meetings, schedules, and appointments effectively</li><li>Monitor office supply inventory and place orders as needed</li><li>Assist in maintaining an organized and productive office environment</li></ul>Qualifications<ul><li>Prior office administration or administrative experience is required</li><li>Strong computer skills, including proficiency in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace</li><li>Experience with QuickBooks is an advantage but not mandatory</li><li>Excellent verbal and written communication skills with professional phone etiquette</li><li>Strong organizational, time management, and multitasking abilities</li><li>Efficient typing and data entry skills</li><li>Ability to work independently and as part of a team</li></ul>Working Hours (UK Shift)Winter: 01:30 PM &ndash; 10:30 PM Summer: 12:30 PM &ndash; 09:30 PMHoliday Schedule<ul><li>UK public holidays will be observed</li><li>Pakistani federal holidays will not be observed</li></ul>Employment TypePermanent | Full-Time | OnsiteLocationBahria Town Karachi, Midway Commercial, 18BImportant NoteOnly candidates currently residing in Bahria Town Karachi will be contacted.Pay: Rs40,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>Are you a resident of Bahria Town karachi ? if yes then please mention home address</li><li>Do you have any experience in Administration?</li><li>Are you comfortable with Afternoon shift ? UK / US Time Zone</li></ul>Work Location: In person

OPERATIONS EXECUTIVE - BAHRIA TOWN KARACHI

Capital Charter CPA

Job Title: Sales Associate &ndash; Upwork &amp; Lead Generation (Night Shift)Location: Karachi, Pakistan (On-site Preferred / Remote if qualified) Shift: Night Shift (8:00 PM &ndash; 5:00 AM PKT)Compensation: Competitive Base Salary + Uncapped Commission + Performance Bonuses About the Role We are looking for a highly motivated and commission-driven Sales Associate to manage our Upwork presence and generate new business opportunities. This role is ideal for someone with a strong sales mindset, previous BPO or US sales experience, and the drive to consistently exceed targets. If you are someone who enjoys closing deals, building client relationships, and earning based on performance, we'd like to hear from you. Key Responsibilities Manage and grow the company's Upwork profile. Identify and bid on high-quality Upwork opportunities. Qualify leads and manage the complete sales funnel. Respond to client inquiries promptly and professionally. Schedule discovery calls and coordinate with the leadership team. Follow up with prospects until deals are closed. Maintain CRM and sales pipeline with accurate updates. Meet weekly and monthly sales KPIs. Continuously improve proposal quality and conversion rates. Research new business opportunities and additional lead generation channels. Requirements 2+ years of experience in BPO, US sales, business development, or a similar client-facing role. Experience managing Upwork or other freelancing platforms is highly preferred. Strong English communication skills (written and verbal). Proven ability to meet or exceed sales targets. Excellent negotiation and relationship-building skills. Comfortable working during Pakistan night hours. Self-motivated, disciplined, and results-oriented. Familiarity with CRM tools and sales pipelines is a plus. What We're Looking For A hunter mentality with a passion for winning new business. Someone who thrives in a commission-based environment. Strong work ethic and accountability. Ability to work independently with minimal supervision. Long-term mindset and willingness to grow with the company. Compensation Competitive fixed salary. Uncapped commission based on closed business. Monthly performance bonuses. Career growth opportunities. Training and ongoing support. How to Apply Please submit: Your updated resume. A 2&ndash;3 minute Loom video introducing yourself, your sales experience, and why you would be a great fit for this role. Details of your experience with Upwork, BPO, US sales, or business development. Your expected salary and earliest joining date. Top performers who consistently close business will have significant earning potential through our uncapped commission structure.Pay: Rs80,000.00 - Rs1,500,000.00 per monthWork Location: In person

CPA Sales Assistant

Simply Connect

Quality Assurance Analyst &ndash; US Telecom CampaignLocation: Shahrah e Faisal, Karachi Timings: Night Shift (US Hours) Job Type: Full-Time - OnsiteSimply Connect is looking for a Quality Assurance Analyst to monitor, evaluate, and improve the quality of customer interactions within our US Telecom campaign. The ideal candidate will analyze calls, assess compliance and performance, identify coaching opportunities, and help drive continuous improvement across the sales and customer service teams.Key Responsibilities<ul><li>Monitor and evaluate customer interactions based on quality standards and campaign requirements.</li><li>Conduct call audits and score evaluations for sales and customer service representatives.</li><li>Ensure compliance with company policies, client requirements, and industry regulations.</li><li>Identify trends, performance gaps, and recurring issues impacting customer experience.</li><li>Provide detailed feedback and actionable recommendations to agents and team leaders.</li><li>Prepare quality reports, scorecards, and performance analyses.</li><li>Participate in calibration sessions to maintain scoring accuracy and consistency.</li><li>Collaborate with Operations and Training teams to improve team performance.</li><li>Track quality metrics and support continuous process improvement initiatives.</li><li>Maintain accurate records of evaluations and quality findings.</li></ul>Requirements<ul><li>2&ndash;3 years of experience in Quality Assurance, Sales, Customer Service, or Customer Support.</li><li>Experience working with US customers is required.</li><li>Strong understanding of quality monitoring and performance evaluation.</li><li>Excellent listening, analytical, and communication skills.</li><li>Strong attention to detail and problem-solving abilities.</li><li>Proficiency in Microsoft Excel, Google Sheets, and CRM platforms.</li><li>Experience in a US Telecom campaign is preferred.</li></ul>Preferred Qualifications<ul><li>Previous experience auditing sales or customer service calls.</li><li>Knowledge of call center KPIs, compliance standards, and quality frameworks.</li><li>Ability to analyze data and identify performance trends.</li></ul>Benefits<ul><li>Competitive Salary Package</li><li>Performance-Based Incentives</li><li>Career Advancement Opportunities</li><li>Professional Work Environment</li><li>Ongoing Learning &amp; Development</li><li>Transport Facility (Where applicable)</li></ul>Apply Nowhr@wesimplyconnect.comPay: From Rs60,000.00 per monthApplication Question(s):<ul><li>Do you have at least 2 years of experience in Quality Assurance/International Sales/Customer Service, or Customer Support?</li><li>Have you worked with US customers and evaluated or handled customer interactions in a call center environment?</li><li>Are you available to work onsite in Karachi during night shifts (US business hours)?</li></ul>Work Location: In person

Quality Assurance Analyst – US Telecom Campaign

Explore 130+ Customer service associate in Karachi this July. Find roles across top companies and apply now to boost your career.