customer service representative Jobs in Karachi

customer service representative

customer success specialist Jobs in Karachi

customer success specialist

customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

associate, client delivery Jobs in Karachi

associate, client delivery

customer service associate

HRPSP - Your Strategic HR Partner

We&rsquo;re Hiring &ndash; Customer Premises Associate (Field Operations)Industry: Telecommunications / Broadband Services Location: Karachi Salary: PKR 40,000 (Basic) + Performance-Based CommissionAre you a technically skilled field professional with a passion for customer service? Join our growing telecom operations team and work on last-mile connectivity solutions at customer locations.Key Responsibilities:<ul><li>Installation, configuration, and activation of broadband/internet equipment at customer premises</li><li>On-site troubleshooting of connectivity and network-related issues</li><li>Ensure service quality and timely resolution of customer complaints</li><li>Educate customers on proper usage and basic maintenance of installed services</li><li>Maintain accurate service reports and daily field activity records</li><li>Coordinate with technical support teams for escalations when required</li></ul>Eligibility Criteria:<ul><li>DAE / Technical Diploma in Electrical, Electronics, Telecom, or Networking</li><li>Basic understanding of fiber, broadband, routers, modems, and LAN/WAN concepts</li><li>Strong communication and customer-handling skills</li><li>Willingness to perform field visits across Lahore</li><li>Fresh candidates with technical education are encouraged to apply</li></ul>What We Offer:<ul><li>Basic Salary: PKR 40,000</li><li>Attractive Commission Structure based on performance</li><li>Hands-on technical training</li><li>Stable career growth in the telecom industry</li><li>Supportive and professional work environment</li></ul>Work Location: In personPay: From Rs40,000.00 per monthWork Location: In person

Customer Premises Associate (CPA)

Snoonu

<div>
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
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 Ability to manage a large number of incoming calls and chats.
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 Identify and assess customers&rsquo; needs to achieve satisfaction.
 </li>
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 Build sustainable relationships and trust with customer accounts through open and interactive communication.
 </li>
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 Demonstrate availability for all requirements and have a good attitude to receive customer frustration and change bad customer perceptions of service.
 </li>
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 Provide accurate, valid, and complete information by using the right methods/tools.
 </li>
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 Meet personal/customer service team targets and call/chat handling quotas.
 </li>
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 Follow communication procedures, guidelines, and policies.
 </li>
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 Be the customer's advocate and give priority to his escalations to ensure high efficiency and resolution.
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 <ul>
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 Strong phone contact handling skills and active listening.
 </li>
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 Should have good leadership skills, ability to guide junior team members
 </li>
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 Minimum academic qualifications: Intermediate/OA Levels.
 </li>
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 Proven experience of at least 1 year in the customer service department (Call Centre).
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 Familiarity with industry practices and professional standards.
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 Excellent in English or Arabic language (written, oral, and presentation)
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 Able to use computer software efficiently including MS Office [Word, Excel, PowerPoint]
 </li>
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 Able to work in rotational shifts
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed:
 
 &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 🏅
 
 Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results:
 
 &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 💼 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Remote &amp; Global Vibes &ndash;
 
 Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters &ndash;
 
 Learning budgets, access to courses, and tools for your growth.
 
 
 
 🚒 Builder&rsquo;s Playground &ndash;
 
 Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 
 📦 Shared Success &ndash;
 
 We offer equity because we build this together.
 
 
 
 🌺 Flexible Time Off &ndash;
 
 We take recharging seriously. Generous leave and wellness policies.
 
 
 
 🛠️ Agile Everything &ndash;
 
 Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build an app. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a tech team where your code sparks change, your voice is heard, and your growth is guaranteed. Let&rsquo;s make some tech magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

Customer Support Executive

10Pearls

<div><h4 class="jobSectionHeader">Company Overview 
 
10Pearls is an end-to-end digital technology services partner helping businesses utilize technology as a competitive advantage. We help our customers digitalize their existing business, build innovative new products, and augment their existing teams with high performance team members. Our broad expertise in product management, user experience/design, cloud architecture, software development, data insights and intelligence, cyber security, emerging tech, and quality assurance ensures that we are delivering solutions that address business needs. 10Pearls is proud to have a diverse clientele including large enterprises, SMBs and high growth startups. We work with clients across industries, including healthcare/life sciences, education, energy, communications/media, financial services, and hi-tech. Our many long-term, successful partnerships are built upon trust, integrity and successful delivery and execution.</h4>
Role
We are looking for a DevOps Support Consultant to join our 24/7 support operations team. This role requires strong communication skills, basic cloud platform knowledge (Azure/AWS), and familiarity with monitoring tools and CI/CD pipelines. The ideal candidate should be proactive in troubleshooting issues, maintaining system availability, and ensuring smooth cloud infrastructure operations.
Responsibilities<ul><li>
Provide 24/7 support to the customer within the night shift</li><li>
Monitor cloud-based systems and applications to ensure high availability, performance, and reliability.</li><li>
Troubleshoot and resolve infrastructure and application-related issues.</li><li>
Work with Linux and Windows environments, including basic server and database administration.</li><li>
Collaborate with platform owners to identify and implement monitoring requirements.</li><li>
Maintain and enhance CI/CD pipelines to support deployment automation.</li><li>
Assist in log analysis and incident management for system stability.</li><li>
Follow best practices in DevOps.</li><li>
Stay updated on emerging cloud technologies and monitoring solutions.</li></ul> 
Required Skills<ul><li>
Bachelor&rsquo;s degree in Computer Science, Engineering, or a related field.</li><li>
2+ years of experience in a DevOps support/monitoring role.</li><li>
Basic hands-on experience with Azure or AWS cloud services.</li><li>
Good understanding of monitoring tools (e.g., CloudWatch, Prometheus, Grafana)</li><li>
Basic knowledge of CI/CD pipelines and Git version control.</li><li>
Understanding of scripting (PowerShell, Bash, or Python) is a plus.</li><li>
Strong analytical and troubleshooting skills.</li><li>
Excellent English communication skills (both written and verbal).</li><li>
Ability to work in Rotational shifts, including nights and weekends.</li><li>
AWS/Azure certifications (Associate/Professional level) are a plus.</li></ul>
Shift: Night Shift ( 8pm - 8am )
EZB92pb80X</div>

DevOps Support Consultant - Night Shift

ITC Worldwide

<div>We are seeking an experienced Microsoft 365 Solutions Architect / Senior M365 Engineer to serve as a technical Subject Matter Expert (SME) responsible for the design, implementation, administration, and support of enterprise Microsoft 365 environments. This is a hands-on technical leadership role requiring deep expertise across Microsoft cloud technologies, identity and access management, security, automation, and enterprise collaboration platforms.
The ideal candidate will have extensive experience with Microsoft Entra ID (Azure AD), Active Directory, Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Intune, Okta, PKI, and Identity &amp; Access Management (IAM). The role also requires experience integrating Microsoft 365 services with AWS and other cloud platforms, along with a strong understanding of networking and security best practices.
This individual will lead architecture and modernization initiatives, drive automation, troubleshoot complex enterprise issues, and provide strategic guidance on Microsoft 365 governance, security, and operational excellence.<h2 class="jobSectionHeader">
Key Responsibilities</h2><ul><li>
Design, implement, and support enterprise-scale Microsoft 365 environments.</li><li>
Serve as the primary technical SME for Microsoft 365 architecture, administration, and operational support.</li><li>
Manage and optimize Microsoft Entra ID (Azure AD), Active Directory, and hybrid identity environments.</li><li>
Lead identity and access management initiatives, including SSO, MFA, Conditional Access, and Zero Trust security architectures.</li><li>
Administer and support Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, and Microsoft Intune.</li><li>
Integrate Microsoft 365 services with Okta and other identity providers.</li><li>
Design and manage Public Key Infrastructure (PKI), certificate lifecycle management, and authentication services.</li><li>
Implement security, compliance, data protection, and governance best practices across the Microsoft ecosystem.</li><li>
Develop and maintain automation solutions using PowerShell, Power Automate, and related Microsoft technologies.</li><li>
Support cloud integrations involving AWS and multi-cloud environments.</li><li>
Troubleshoot and resolve complex technical incidents related to identity, security, collaboration, and endpoint management.</li><li>
Collaborate with infrastructure, networking, security, and application teams on enterprise technology initiatives.</li><li>
Create technical documentation, operational procedures, and architecture diagrams.</li><li>
Provide technical leadership, mentoring, and guidance to engineering and support teams.</li><li>
Evaluate new Microsoft technologies and recommend improvements to enhance security, efficiency, and scalability.</li></ul><h2 class="jobSectionHeader">
Required Qualifications</h2><ul><li>
5+ years of experience administering and supporting enterprise Microsoft environments.</li><li>
5+ years of hands-on experience with Microsoft 365 technologies.</li><li>
Deep expertise in:<ul><li>
Microsoft Entra ID (Azure AD)</li><li>
Active Directory and Hybrid Identity</li><li>
Exchange Online</li><li>
Microsoft Teams</li><li>
SharePoint Online</li><li>
OneDrive for Business</li><li>
Microsoft Intune</li><li>
Microsoft Defender and related security services</li></ul></li><li>
Strong knowledge of Identity &amp; Access Management (IAM) concepts and technologies.</li><li>
Experience implementing and supporting Okta integrations and federated authentication solutions.</li><li>
Experience with Public Key Infrastructure (PKI), certificates, and authentication services.</li><li>
Advanced PowerShell scripting and automation experience.</li><li>
Experience with Power Automate and Microsoft Power Platform integrations.</li><li>
Experience integrating Microsoft solutions with AWS and other cloud platforms.</li><li>
Strong understanding of networking concepts including DNS, TCP/IP, VPNs, firewalls, load balancing, and secure connectivity.</li><li>
Proven ability to troubleshoot complex enterprise infrastructure and cloud issues.</li><li>
Strong verbal and written communication skills.</li></ul><h2 class="jobSectionHeader">
Preferred Qualifications</h2><ul><li>
Bachelor's degree in Information Technology, Computer Science, Engineering, or related field.</li><li>
Microsoft certifications such as:<ul><li>
Microsoft Certified: Enterprise Administrator Expert</li><li>
Microsoft Certified: Identity and Access Administrator Associate</li><li>
Microsoft Certified: Security Administrator Associate</li><li>
Microsoft Certified: Modern Desktop Administrator Associate</li></ul></li><li>
AWS Certifications are a plus.</li><li>
Experience with:<ul><li>
Zero Trust Architecture</li><li>
Microsoft Security &amp; Compliance solutions</li><li>
Endpoint Management</li><li>
Cloud Governance</li><li>
Infrastructure as Code</li><li>
Automation and DevOps practices</li></ul></li></ul><h2 class="jobSectionHeader">
Key Competencies</h2><ul><li>
Microsoft 365 Architecture</li><li>
Identity &amp; Access Management (IAM)</li><li>
Microsoft Entra ID / Azure AD</li><li>
Active Directory</li><li>
Enterprise Security</li><li>
Zero Trust</li><li>
PKI</li><li>
Automation &amp; Scripting</li><li>
Cloud Integration</li><li>
AWS</li><li>
PowerShell</li><li>
Power Automate</li><li>
Technical Leadership</li><li>
Problem Solving</li><li>
Enterprise Operations</li></ul><h2 class="jobSectionHeader">
Why Join Us</h2><ul><li>
Work on SBC &amp; large-scale enterprise cloud transformation projects.</li><li>
Lead strategic Microsoft 365 and identity modernization initiatives.</li><li>
Collaborate with highly skilled cloud, security, and infrastructure professionals.</li><li>
Influence architecture decisions and technology roadmaps across the organization.</li><li>
Opportunity to work in a multi-cloud, security-focused enterprise environment.</li></ul></div>

Microsoft 365 Solutions Architect

Supply Chain Services

We are seeking a detail-oriented, proactive, and well-organized Operations Associate to join our team. This role is integral to ensuring the smooth day-to-day functioning of office operations. The ideal candidate will possess strong administrative and organizational skills, be comfortable working with various computer applications, and demonstrate the ability to manage multiple tasks efficiently. The Operations Associate will support administrative functions, streamline office processes, and contribute to a productive and collaborative work environment.Responsibilities<ul><li>Provide administrative support to ensure efficient day-to-day office operations.</li><li>Accurately perform data entry tasks and maintain records within required timelines.</li><li>Handle incoming calls, emails, and other communications in a professional manner.</li><li>Maintain organized filing systems to facilitate document management and retrieval.</li><li>Assist with basic bookkeeping and financial record management using QuickBooks, when required.</li><li>Create, update, and maintain documents, spreadsheets, and reports using Microsoft Office and Google Workspace.</li><li>Support team members with general administrative and clerical tasks.</li><li>Coordinate meetings, appointments, and schedules effectively.</li><li>Monitor office supply inventory levels and arrange replenishment as needed.</li><li>Assist in maintaining a professional, organized, and productive office environment.</li></ul>Qualifications<ul><li>Previous experience in office administration or a similar administrative role is required.</li><li>Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.</li><li>Familiarity with QuickBooks is preferred but not essential.</li><li>Excellent verbal and written communication skills with strong professional etiquette.</li><li>Strong organizational, multitasking, and time-management abilities.</li><li>Fast and accurate typing and data entry skills.</li><li>Ability to work independently as well as collaboratively within a team environment.</li></ul>Working Hours (UK Shift)Winter: 01:30 PM &ndash; 10:30 PM Summer: 12:30 PM &ndash; 09:30 PMHoliday Schedule<ul><li>UK public holidays will be observed.</li><li>Pakistani public/federal holidays will not be observed.</li></ul>Employment TypePermanent | Full-Time | OnsiteLocationBahria Town Karachi, Midway Commercial, 18BImportant NoteOnly candidates currently residing in Bahria Town Karachi will be considered and contacted for further assessment.Pay: Rs45,000.00 - Rs65,000.00 per monthApplication Question(s):<ul><li>Are you a resident of Bahria Town karachi ? if yes then please mention home address</li><li>Do you have any experience in Administration?</li><li>Are you comfortable with Afternoon shift ? UK / US Time Zone</li></ul>Work Location: In person

Operations Specialist - Bahria Town Karachi

Eplanet Global

Data Entry / Video Annotation AssociateLocation: Bahadurabad, KarachiResponsibilities:Perform data entry and back-office operations Video annotation tasks (preferred experience) Work in rotational shifts 5 working days per week (weekly offs on weekdays)Requirements:Basic English communication skills Experience in Data Entry, Back Office, or Video Annotation Good command of MS Office Flexible to work in rotational shiftsSalary: 32K + Performance Bonus (up to 10K)Send your resume at wajiha.hayat@eplanetglobal.com by mentioning the position inPay: Rs42,000.00 per monthWork Location: In person

Data Entry / Video Annotation Associate

Multitrans Logistics Pakistan

<div>
 
 
 We&rsquo;re Hiring | Customer Service &amp; Supply Chain Operations Executive &ndash; Pakistan Only
 
 
 
 
 
 
 
 As part of Multitrans Logistics Pakistan's continued growth, we are expanding our team and looking for a motivated
 
 
 
 Customer Service &amp; Supply Chain Operations Executive
 
 
 
 to join us.
 
 
 
 
 
 
 
 📌 Important
 
 
 : This position is open to candidates based in Pakistan only.
 
 
 
 
 
 
 
 If you are passionate about customer service, logistics, and supply chain operations and enjoy working in a fast-paced environment, we&rsquo;d love to hear from you.
 
 
 
 
 
 
 
 📍 Position: Customer Service &amp; Supply Chain Operations Executive
 
 
 
 
 
 
 
 Location:
 
 
 Remote (Work from Home) &ndash; Pakistan Only
 
 
 
 
 Employment Type:
 
 
 Full-Time
 
 
 
 
 Working Days:
 
 
 Monday to Friday (5-Day Work Week)
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Serve as the primary point of contact for customer inquiries and shipment updates.
 
 </li>
 <li>
 
 Process customer orders and ensure timely execution and fulfilment.
 
 </li>
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 Coordinate with suppliers, carriers, and internal teams to ensure smooth supply chain operations.
 
 </li>
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 Monitor shipments and proactively resolve transportation or delivery-related issues.
 
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 Maintain accurate records of customer communications, orders, and operational activities.
 
 </li>
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 Prepare operational reports and performance metrics.
 
 </li>
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 Identify opportunities to improve customer satisfaction and operational efficiency.
 
 </li>
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 Ensure compliance with company policies, procedures, and service standards.
 
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
 
 </li>
 <li>
 
 2&ndash;4 years of experience in customer service, logistics, freight forwarding, supply chain, or operations.
 
 </li>
 <li>
 
 Excellent communication, interpersonal, and customer service skills.
 
 </li>
 <li>
 
 Strong organizational, analytical, and problem-solving abilities.
 
 </li>
 <li>
 
 Proficiency in Microsoft Office (especially Excel) and ERP/CRM systems such as SAP, Oracle, Microsoft Dynamics, or similar platforms is preferred.
 
 </li>
 <li>
 
 Ability to work independently, manage multiple priorities, and meet deadlines in a remote work environment.
 
 </li>
 <li>
 
 Strong attention to detail and a customer-focused mindset.
 
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 
 Competitive salary (based on qualifications and experience)
 
 </li>
 <li>
 
 Fully remote work environment
 
 </li>
 <li>
 
 Five-day work week (Monday&ndash;Friday)
 
 </li>
 <li>
 
 Professional development and career growth opportunities
 
 </li>
 <li>
 
 
 ﻿
 
 A collaborative and supportive team culture
 
 </li>
 </ul>
 
 
 
 
 
 How to Apply
 
 
 
 
 If you believe you&rsquo;re the right fit for this role, we&rsquo;d love to hear from you.
 
 
 
 
 📧 Email your updated CV and a brief cover letter to:
 
 hr@multitranslog.com
 
 
 
 
 
 
 Only shortlisted candidates will be contacted.
 
 
 
 
 
 
 
 Join us and become part of our growing journey as we continue to strengthen our operations and deliver reliable logistics solutions across Pakistan and international markets.
 
 
</div>

Customer Service & Supply Chain Operations Executive

Explore 152+ Customer service associate in Karachi this August. Find roles across top companies and apply now to boost your career.