chat support specialist (e-commerce) Jobs in Karachi

chat support specialist (e-commerce)

customer success specialist Jobs in Karachi

customer success specialist

customer support

customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

customer service associate

Snoonu

<div>
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
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 Ability to manage a large number of incoming calls and chats.
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 Identify and assess customers&rsquo; needs to achieve satisfaction.
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 Build sustainable relationships and trust with customer accounts through open and interactive communication.
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 Demonstrate availability for all requirements and have a good attitude to receive customer frustration and change bad customer perceptions of service.
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 Provide accurate, valid, and complete information by using the right methods/tools.
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 Meet personal/customer service team targets and call/chat handling quotas.
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 Follow communication procedures, guidelines, and policies.
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 Be the customer's advocate and give priority to his escalations to ensure high efficiency and resolution.
 
 
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 🧙&zwj;&male;️ The Magic You Bring
 
 
 
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 Strong phone contact handling skills and active listening.
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 Should have good leadership skills, ability to guide junior team members
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 Minimum academic qualifications: Intermediate/OA Levels.
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 Proven experience of at least 1 year in the customer service department (Call Centre).
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 Familiarity with industry practices and professional standards.
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 Excellent in English or Arabic language (written, oral, and presentation)
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 Able to use computer software efficiently including MS Office [Word, Excel, PowerPoint]
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 Able to work in rotational shifts
 
 
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 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed:
 
 &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 🏅
 
 Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results:
 
 &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 💼 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Remote &amp; Global Vibes &ndash;
 
 Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters &ndash;
 
 Learning budgets, access to courses, and tools for your growth.
 
 
 
 🚒 Builder&rsquo;s Playground &ndash;
 
 Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 
 📦 Shared Success &ndash;
 
 We offer equity because we build this together.
 
 
 
 🌺 Flexible Time Off &ndash;
 
 We take recharging seriously. Generous leave and wellness policies.
 
 
 
 🛠️ Agile Everything &ndash;
 
 Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build an app. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a tech team where your code sparks change, your voice is heard, and your growth is guaranteed. Let&rsquo;s make some tech magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

Customer Support Executive

ARRAK CONSULTING SMC PRIVATE LIMITED

About the RoleArrak Consulting is seeking a proactive and customer-oriented Customer Support Intern to support our e-commerce operations. In this role, you will be the first point of contact for customers, ensuring a smooth and positive experience across all touchpoints while gaining hands-on experience in a fast-paced environment.Key ResponsibilitiesRespond to customer inquiries via phone, email, live chat, and social media in a timely and professional mannerAssist customers with product details, order placement, and payment-related queriesHandle shipping updates, delivery tracking, returns, and exchangesGuide customers throughout the online purchasing journeyEscalate complex or unresolved issues to relevant internal teamsMaintain accurate records of customer interactions and resolutionsCoordinate with internal departments to ensure timely issue resolutionStay up to date on products, promotions, and company policiesRequirementsBachelor&rsquo;s degree in progress or recently completedStrong written and verbal communication skills in EnglishBasic understanding of customer service or e-commerce (preferred)Familiarity with Shopify or similar platforms is a plusProficiency in Microsoft Office and general computer applicationsStrong problem-solving and interpersonal skillsAbility to multitask in a fast-paced environmentWillingness to work 6 days a week in a fixed day or night shiftPreferred SkillsExposure to CRM or helpdesk toolsBasic understanding of shipping and order fulfillment processesInterest in e-commerce and online retail operationsPay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

TalentPop App

<div>
 
 About Us
 
 
 
 At TalentPop App, we believe e-commerce support is more than just managing orders &mdash; it&rsquo;s about creating a smooth and enjoyable shopping experience for every customer. We&rsquo;re looking for detail-oriented, resourceful, and proactive individuals who can help us manage TikTok Shop operations while delivering exceptional customer support, all from the comfort of home.
 
 
 
 What You&rsquo;ll Do
 
 
 
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 Manage customer interactions via TikTok Shop, chat, email, or phone, ensuring prompt and accurate responses
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 Assist with product inquiries, order processing, tracking, returns, and issue resolution
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 Monitor and update product listings, inventory, and order status in the TikTok Shop system
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 Collaborate with internal teams to ensure smooth operations and positive customer experiences
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 Stay informed on TikTok Shop policies, trends, and tools to optimize store performance
 
 
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 What We Offer
 
 
 
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 Competitive pay with annual performance-based increases
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 Paid time off so you can take care of yourself
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 Comprehensive health and dental insurance or a monthly health stipend
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 Holiday bonuses to show appreciation for your hard work
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 A fully remote work setup &mdash; no commuting, ever
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 Opportunities for growth and advancement as we continue to expand
 
 
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 What We&rsquo;re Looking For
 
 
 
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 Excellent English communication skills (both written and spoken)
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 At least 1 year of e-commerce or customer service experience (TikTok Shop experience preferred)
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 Familiarity with order management systems (IMS) and online store platforms
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 Strong attention to detail, organization skills, and a proactive problem-solving mindset
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 Enjoys working in a fast-paced environment and being part of a collaborative team
 
 
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 What You&rsquo;ll Need To Work From Home
 
 
 
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 Your own computer or laptop (i5 processor or equivalent preferred)
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 A reliable internet connection (minimum of 25 Mbps upload/download speed)
 
 
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 READY TO JOIN US?
 
 
 
 If you&rsquo;re excited about helping customers and ensuring smooth TikTok Shop operations, we&rsquo;d love to hear from you. Apply now and let&rsquo;s grow together!
</div>

TikTok Shop Support

Tapal Tea (Pvt.) Ltd.

<div>
 
 
 
 Note: The candidate for this position will be hired on HRSG payroll
 
 
 
 
 
 
 
 
 
 
 
 Department:
 
 Tea Supply Chain
 
 
 
 Location:
 
 Karachi (PK)
 
 
 
 
 
 
 Core Responsibilities
 
 
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 Explore new developments &amp; improvements in blending &amp; warehouse operations processes
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 Budgeting &amp; annual Capex/Opex planning, monitoring &amp; update in SAP
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 Miscellaneous material cost confirmation &amp; purchase requisitions creation &amp; follow up till deliveries
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 Coordinate/Support with technical, CPD &amp; other team to achieve cross-functional goals
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 Ensure maintenance of plants, equipment &amp; others alignment with technical maintenance team
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 Seek feasibilities for manual processes automation as per the best practices
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 Prepare &amp; update end-to-end documentation (HACCP, Food Safety, BRCGS &amp; plant maintenance) as per appropriate methodologies
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 Train blend &amp; warehouse team members time by time regarding good working practices
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 Prepare blend &amp; warehouse processes for internal &amp; external audits &amp; coordinate with QA &amp; others departments for establishment and implementation of HACCP, FSSC22000 &amp; BRCGS Standard Operating Procedures (SOP)
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 Monitor &amp; Manage SAP TSC EWMS &amp; MM Module and SFG Tea Inventory System.
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 Facilitate Blend Operations Manager TSC in blending &amp; raw tea warehouse process improvement through effective analytical assessment.
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 Preferred Qualifications
 
 
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 Bachelor&rsquo;s degree in management or engineering, FSSC22000, BRCGS &amp; Food Safety related basic knowledge
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 0 - 2 years experience
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 Competencies
 
 
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 Problem solving ability
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 Good data analytical skills
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 Warehouse &amp; material storage management knowledge
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 Training &amp; counselling to the blend &amp; warehouse people &amp; Good Communication Skill
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</div>

Tea Supply Chain Associate

vijay kumar

Position Title: Grants Management AssociateRole: On-siteLocation: Karachi Salary: 110KWorking Days/Hours: Monday to Friday / 9:00 AM to 5:00 PMBenefits:<ul><li>Medical OPD and medicine reimbursement up to 90% on a monthly basis</li></ul><ul><li>Medical insurance coverage</li></ul><ul><li>Two bonuses</li></ul><ul><li>Gratuity: 50% entitlement after 3 years and 100% after 5 years of service</li></ul><ul><li>Leave encashment (Annual Leave)</li></ul><ul><li>Total annual leave entitlement of 67 days (including annual, casual, and sick leaves)</li></ul>Qualification: Bachelor's /Master's degree in International Relations, Project Management, Business Administration, or a related field.Experience: Minimum 3 years of grants management experience with an international NGO.Required Expertise:■ Grant proposal writing and donor reporting■ Institutional donor funding and grants management■ Knowledge of local and international donor regulations and compliance requirements■ Budget development and grant-funded project management■ Research and identification of funding opportunities■ Strong communication and stakeholder management skills■ Fluent English (Arabic is an advantage)Required Skills:Grant Proposal WritingDonor ManagementFundraising &amp; Resource MobilizationBudget Preparation &amp; MonitoringGrant Compliance &amp; ReportingFunding Opportunity ResearchStakeholder EngagementProject CoordinationDocumentation &amp; Record ManagementCapacity Building &amp; TrainingPay: Up to Rs110,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Grants Management Associate

Bilal Arsalan & Co-Chartered Accountants

Bilal Arsalan &amp; Co | Hiring - Audit Associate - KarachiBilal Arsalan &amp; Co is seeking applications from ACCA students currently pursuing their qualification at the Skills Level for the position of Audit Associate based in Karachi.Eligibility Criteria<ul><li>Currently enrolled as an ACCA student at Skills Level</li><li>Audit and Assurance (AA - F8) must be cleared</li><li>Financial Reporting (FR - F7) must be cleared</li><li>Applications without both papers cleared will not be considered</li></ul>Key Responsibilities<ul><li>Assist in planning and execution of audit engagements</li><li>Prepare audit working papers in accordance with ISAs</li><li>Perform testing of internal controls and document findings</li><li>Support seniors in preparation of audit reports and management letters</li><li>Maintain professional communication with client teams</li></ul>Required Attributes<ul><li>ACCA Skills Level student with AA and FR cleared</li><li>Conceptual understanding of ISAs and IFRS</li><li>Strong attention to detail and ability to work under deadlines</li><li>Professional attitude with commitment to continuous learning</li><li>Good written and spoken communication in English</li></ul>How to ApplySend your CV with ACCA exam status to hudaiqbal@busyassociates.com.Pay: Rs30,000.00 per hourWork Location: In person

Audit Associate

AGRO PROCESSORS & ATMOSPHERIC GASES LTD

Key Requirements<ul><li>Education: Matriculation or Diploma in Electronics</li><li>Experience: 3&ndash;4 years in electronics repair and troubleshooting</li><li>Knowledge of:</li><li>VFDs (Variable Frequency Drives)</li><li>Servo Drives</li><li>UPS systems</li><li>PLCs</li><li>HMIs</li><li>SMPS</li><li>Control Cards</li><li>Ability to use:</li><li>Multimeter</li><li>Oscilloscope</li><li>Signal Generator</li><li>Soldering, fault diagnosis, and component-level repair skills</li></ul>DAE (Diploma of Associate Engineering) in Electronics from a recognized institute.Education:<ul><li>High School (Preferred)</li></ul>Work Location: In person

Technician (Electronics Lab)

Explore 249+ Customer service associate in Karachi this July. Find roles across top companies and apply now to boost your career.

249 customer service associate jobs In Karachi

Customer Support Executive

Customer Support Executive

TikTok Shop Support

Tea Supply Chain Associate

Grants Management Associate

Audit Associate

Technician (Electronics Lab)