customer service associate

Amazon

<div>
 
 Description
 
 
 
 As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You&rsquo;ll be the first point of contact for our Saudi Arabia customers in both Arabic and English by answering their requests through phone, chat and/or email &ndash; this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
 
 
 What are your hours?
 
 
 This role requires working variable hours to match when customers need us most. You will work [insert if shift is day and late shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 8 am and 10 pm Monday to Sunday. You will receive your work schedule at least 1-2 weeks in advance and your shifts may change every 1-4 weeks. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
 
 
 What strengths will you bring?
 
 
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 Hard-working, articulate, and detail-oriented
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 Friendly and customer-focused in every situation
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 Ability to learn quickly and embrace change
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 Comfortable multi-tasking in a high-energy environment.
 
 
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 </ul>
 What benefits will you receive?
 
 
 
 Benefits
 
 
 
 One of the great things about joining Amazon&rsquo;s Customer Service team is that you don&rsquo;t need past experience in customer service. You&rsquo;ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
 
 
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 Medical insurance for the employee, as well as their spouse and children
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 Amazon employee discount
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 Nursery Benefit
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 Life Insurance
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 Expert training and ongoing opportunities to learn more and develop your skills
 
 
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 </ul>
 
 About The Team
 
 
 
 Our mission at Amazon is to be Earth&rsquo;s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that&rsquo;s why you&rsquo;ll find we approach things differently here. You won&rsquo;t be asked to read from a script or learn dialogue by heart. Instead, we&rsquo;ll provide you with the training you need to problem solve for our customers. You&rsquo;ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
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 Minimum age: 18 years old
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 Be a Saudi national
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 Minimum qualification of a high school degree - Passed
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 Strong communication skills in Arabic and English (both written and oral fluency)
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 Experience working with a computer
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 The availability to work varying shifts from Monday to Sunday within the operating hours of 8 AM to 10 PM
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 Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
 
 
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 </ul>
 
 Preferred Qualifications
 
 
 
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 Minimum 6+ months of Contact Center/ BPO experience in Voice Support is a plus
 
 
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 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Afaq Q Tech General Trading
 
 
 Job ID: A2873383
</div>

Customer Service Associate (role open for Saudi nationals only), CS Operations

Almarai - المراعي

The Company:Almarai is the world's largest vertically integrated dairy and the region's largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi Arabia, Almarai Company is ranked as the FMCG Brand in the MENA region and is a market leader in all its categories across the GCC. "Almarai currently employs over 46,000 employees servicing some 110,000 retail outlets and has reported net income of SAR 2.31 billion on sales of SAR 20.97 Billion in 2024."An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group. About the Role To promote professional responsible for communicating the how and why regarding service expectations within our company. These professionals perform several duties, including answering phones, replying by emails, responding to customer questions, and assisting with customer issues. Requirements Potential candidates must meet the requirements mentioned below: <ul> <li>Diploma or preferably in relevant stream (English, Marketing)</li> <li>Experience of office administration and working with the general public.</li> <li>Minimum 2 years of Experience in the Tele sales field.</li> <li>Hands on knowledge and experience in SAP or similar package.</li> <li>Should be a good team player.</li> </ul> Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package. Seniority level <ul> <li>Associate</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Customer Service, Administrative, and Sales</li> </ul> Industries <ul> <li>Administrative and Support Services, Manufacturing, and Education Administration Programs</li> </ul> Get notified about new Customer Service Representative jobs in Riyadh, Saudi Arabia. Customer Service Titles <ul> <li>Customer Service Associate (Arabic speaker only)</li> <li>Customer Service Manager of Business Process Innovation</li> </ul> We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Customer Service Representative

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Sales Associate | Majid Al Futtaim Lifestyle | Operations
 
 
 
 
 
 
 ROLE PROFILE:
 
 
 <ul>
 <li>
 Be The Ultimate Champion of Customer Service Standards in Line with Majid Al Futtaim Guidelines, Understanding Customer Needs and Enabling the Fulfilment of an Exceptional Experience for The Customer.
 </li>
 <li>
 Ensure Customer Concerns Are Addressed Promptly and Professionally and Escalated in A Timely Manner to the Store Manager, When Necessary, Keep the Customer in Mind Through All Interactions.
 </li>
 <li>
 Achieve Set Sales Targets and Use Creative Ways to Exceed the Same, Keeping the Customer in Mind.
 </li>
 <li>
 Contribute To Enhanced Sales Targets with Thorough Product Knowledge, Taking Opportunities to Up Sell and Cross Sell.
 </li>
 <li>
 Ensure Store Standards Are Maintained at All Times, Supporting with Instore Tasks Including but Not Limited to Cleanliness, Tidiness and Replenishment.
 </li>
 <li>
 Comply With All Store Security Policies and Regulations, Minimizing Exposure to Stock Loss.
 </li>
 <li>
 Use Advanced Selling Skills in Order to Better Support the Customer&rsquo;s Needs, Generate High Value Transactions, And Build a Consistent Flow of Repeat Custom
 </li>
 <li>
 Recommend, Select, And Help Locate or Obtain Merchandise Based on Customer Need in Other Majid Al Futtaim Fashion Brands and Stores, If Not Available Instore.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS:
 
 
 <ul>
 <li>
 High School Certificate
 </li>
 <li>
 1-2 Years Industry Experience
 </li>
 <li>
 Good Communication Skills
 </li>
 <li>
 Excellent Customer Service
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Sales Associate

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Sales Associate | Majid Al Futtaim Lifestyle | Operations
 
 
 
 
 
 
 ROLE PROFILE:
 
 
 <ul>
 <li>
 Be The Ultimate Champion of Customer Service Standards in Line with Majid Al Futtaim Guidelines, Understanding Customer Needs and Enabling the Fulfilment of an Exceptional Experience for The Customer.
 </li>
 <li>
 Ensure Customer Concerns Are Addressed Promptly and Professionally and Escalated in A Timely Manner to the Store Manager, When Necessary, Keep the Customer in Mind Through All Interactions.
 </li>
 <li>
 Achieve Set Sales Targets and Use Creative Ways to Exceed the Same, Keeping the Customer in Mind.
 </li>
 <li>
 Contribute To Enhanced Sales Targets with Thorough Product Knowledge, Taking Opportunities to Up Sell and Cross Sell.
 </li>
 <li>
 Ensure Store Standards Are Maintained at All Times, Supporting with Instore Tasks Including but Not Limited to Cleanliness, Tidiness and Replenishment.
 </li>
 <li>
 Comply With All Store Security Policies and Regulations, Minimizing Exposure to Stock Loss.
 </li>
 <li>
 Use Advanced Selling Skills in Order to Better Support the Customer&rsquo;s Needs, Generate High Value Transactions, And Build a Consistent Flow of Repeat Custom
 </li>
 <li>
 Recommend, Select, And Help Locate or Obtain Merchandise Based on Customer Need in Other Majid Al Futtaim Fashion Brands and Stores, If Not Available Instore.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS:
 
 
 <ul>
 <li>
 High School Certificate
 </li>
 <li>
 2-4 Years Industry Experience
 </li>
 <li>
 Good Communication Skills
 </li>
 <li>
 Excellent Customer Service
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Senior Sales Associate

TSS INFORMATION SYSTEMS PRIVATE LIMITED,INFOPARK,KOCHI

We&rsquo;re Hiring: Customer Sales AssociatesLocation: Qiddiya City,Riyadh, Saudi ArabiaOpen Positions: 15 / Freshers /Experienced from Saudi Arabia !The client is hiring Customer Sales Associates to deliver an exceptional guest experience at one of Saudi Arabia&rsquo;s most exciting entertainment destinations.Role Overview<ul><li>Assist guests with ticket sales, promotions, and park information</li><li>Deliver excellent customer service and upselling at sales counters</li><li>Handle cash/POS transactions accurately</li><li>Support daily sales operations across the theme park</li></ul>Job Type: Full-timeWork Location: In person

Customer Sales Associate

EssilorLuxottica Chalhoub

Location: Riyadh, Dammam, JeddahKey accountabilities and responsibilities:As a Sales Associate at EssilorLuxottica Chalhoub you will deliver exceptional sales results by assisting the customer in selecting products best suited to their lifestyle. You&rsquo;ll get to perform almost all store functions including opening and closing, merchandising and of course selling. As an EssilorLuxottica Chalhoub ambassador you will understand and bring to life the EssilorLuxottica Chalhoub Values.JOB RESPONSIBILITIES:The Sales Associate is responsible for Strengthening brand exposure in point of sale, consistently demonstrating benchmarked brand filter standards, improving brand knowledge and sales techniques, Establishing and maintaining customer relationships and achieving his/her individual targets and contributing to the achievement of the store targets. Demonstrate a positive attitude that sees problems as challenges to be faced and overcome Comply with all company policies and procedures, including loss prevention, security and safety are adhered to Be responsible to update product knowledge on an ongoing basis in coordination with the Department/ Boutique or Floor Manager. Monitor and report sales results. Control of client stock assortment. Focus on sales and profitability, maintain customer focus standards, set work pace and deliver on departmental/store goals. Be a participative, helpful Associate and a willing team player. Mentor new Sales Associate if required by leading with an example.Are you?<ul><li>KPI focused.</li><li>Working a successful team by being highly commercial.</li><li>Committed to creating a positive and energetic culture.</li><li>Excited to push the boundaries and be creative.</li><li>Result Driven and Problem Solving.</li></ul>And have<ul><li>Minimum of 3 years optical retail experience.</li><li>Strong written and verbal communication skills in English .</li><li>Arabic Language is a plus.</li></ul>Job Type: Full-timeExperience:<ul><li>Optical: 1 year (Required)</li></ul>

Retail Sale Associate

Net2Source (N2S)

Data Analytics & Customer Service Specialist - Vending Operations (Saudization) Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Net2Source (N2S) Senior Recruitment Inc. Tech Recruitment + Certified Professional We are Hiring We are looking for a Data Analytics & Customer Service Specialist - Vending Operations (Saudization) for one of our clients in KSA. Location: Jeddah / Riyadh, Kingdom of Saudi Arabia Department: Operations & Customer Experience Reports To: Operations Manager / General Manager Employment Type: Full-time Position Summary We are seeking an Enthusiastic candidate to join our team as a Data Analytics & Customer Service Specialist. This dual-role position is ideal for fresh graduates or candidates with 0-2 years of experience who are analytical, customer-focused, and eager to grow in a dynamic business environment. Candidate will be responsible for analyzing vending machine sales data to drive business decisions while ensuring exceptional customer service across all our locations. Key Responsibilities Data Analytics & Reporting (60%) <ul> <li>Collect, organize, and analyze daily/weekly sales data from all vending machine locations</li> <li>Create comprehensive sales reports and dashboards for management review</li> <li>Track and report on key performance metrics (sales per machine, top-selling products, underperforming locations)</li> <li>Identify sales trends, patterns, and anomalies across different locations and time periods</li> <li>Monitor inventory turnover rates and product performance by location</li> <li>Analyze footfall patterns and correlate with sales performance</li> <li>Conduct comparative analysis between different locations, products, and time periods</li> <li>Identify opportunities for revenue optimization and cost reduction</li> <li>Prepare weekly and monthly performance reports with actionable insights</li> <li>Support BDM team with location performance data for decision-making</li> <li>Create clear, visual reports using Excel, Power BI, or similar tools</li> <li>Present findings to management in simple, actionable formats</li> <li>Maintain organized databases of all sales, inventory, and customer feedback data</li> <li>Develop and maintain performance tracking dashboards</li> </ul> Inventory & Product Analysis <ul> <li>Track product expiry dates and recommend restocking schedules</li> <li>Analyze product mix performance and recommend optimizations</li> <li>Monitor seasonal trends and suggest product rotation strategies</li> <li>Calculate and report on product profitability by location</li> </ul> Customer Service & Support (40%) Customer Communication <ul> <li>Handle customer inquiries and complaints via phone, email, WhatsApp, and social media</li> <li>Respond to customer feedback regarding machine malfunctions, product issues, or service quality</li> <li>Coordinate with field technicians for machine repairs and maintenance requests</li> <li>Follow up with customers to ensure issue resolution and satisfaction</li> </ul> Location Partner Relations <ul> <li>Serve as primary point of contact for location partners (building managers, facility coordinators)</li> <li>Handle requests for product changes, machine relocations, or service adjustments</li> <li>Maintain positive relationships with all location stakeholders</li> <li>Collect and document feedback from location partners</li> <li>Log all customer complaints and service requests in tracking system</li> <li>Prioritize and elevate urgent issues to appropriate teams</li> <li>Track resolution times and ensure timely follow-up</li> <li>Identify recurring issues and recommend systemic solutions</li> </ul> Quality Assurance <ul> <li>Conduct regular phone surveys with location partners to assess satisfaction</li> <li>Monitor online reviews and respond professionally</li> <li>Gather customer feedback for service improvement initiatives</li> <li>Support mystery shopping programs when required</li> </ul> Required Qualifications: <ul> <li>Education: Bachelor's degree in business administration, Statistics, Data Science, Management Information Systems, Marketing, or related field</li> <li>Experience: Fresh graduates welcome OR 0-2 years of experience in data analysis, customer service, or related roles</li> <li>Language: Fluent in Arabic (native) and English (professional working proficiency)</li> <li>Location: Based in Jeddah or Riyadh (depending on business needs)</li> </ul> Technical Skills <ul> <li>Microsoft Excel: Strong skills including pivot tables, VLOOKUP, formulas, and data analysis functions (mandatory)</li> <li>Data Visualization: Basic knowledge of charts, graphs, and dashboard creation</li> <li>Computer Literacy: Comfortable with Google Suite, email, and basic software applications</li> <li>Familiarity with Power BI, Tableau, or similar tools (preferred but not required - can be learned)</li> <li>Basic understanding of CRM or helpdesk systems (preferred)</li> </ul> Personal Attributes <ul> <li>Analytical mindset: Enjoys working with numbers and finding patterns in data</li> <li>Detail-oriented: High accuracy and attention to detail in data handling</li> <li>Customer-focused: Patient, empathetic, and professional in customer interactions</li> <li>Communication skills: Excellent verbal and written communication in both Arabic and English</li> <li>Problem-solver: Proactive in identifying issues and proposing solutions</li> <li>Organized: Able to manage multiple tasks and priorities effectively</li> <li>Tech-savvy: Quick learner with technology and digital tools</li> <li>Team player: Collaborative spirit with ability to work across departments</li> </ul> Seniority level <ul> <li>Associate</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Customer Service</li> <li>Retail</li> </ul> Referrals increase your chances of interviewing at Net2Source (N2S) by 2x Get notified about new Data Specialist jobs in Riyadh, Riyadh, Saudi Arabia.

Data Analytics & Customer Service Specialist - Vending Operations (Saudization)

Explore 922+ Customer service associate in Riyadh Saudi Arabia this January. Find roles across top companies and apply now to boost your career.