customer service associate

Amazon.com

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><p></p><p><b>
Customer Service Associate</b></p><br>
<p>Our mission at Amazon is to be Earth&rsquo;s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that&rsquo;s why you&rsquo;ll find we approach things differently here. You won&rsquo;t be asked to read from a script or learn dialogue by heart. Instead, we&rsquo;ll provide you with the training you need to problem solve for our customers. You&rsquo;ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.<br>
<br>
<b>What will you do as a Customer Service Associate?</b><br>
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You&rsquo;ll be the first point of contact for our Arabic and/or English speaking customers by answering their requests through phone, chat and/or email &ndash; this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.<br>
<br>
<b>What are your hours?</b></p>
<p>This role requires working variable hours to match when customers need us most. You will work 9-hour shift including day, late and overnight shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within our operating hours from Monday to Sunday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.</p><p></p><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><div><b><br>
What qualifications do we need from you?</b><br>
<br>
<ul><li>Minimum age: 18 years old</li><li>Have the right to work in Egypt</li><li>Minimum qualification of a high school degree - Passed</li><li>Strong communication skills in [English &amp; Arabic] (both written and oral fluency)</li><li>Experience working with a computer</li><li>The availability to work varying shifts from Monday to Sunday within our operating hours</li><li>Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)</li></ul><br>
<b>
What strengths will you bring?</b><br>
<br>
<ul><li>Hard-working, articulate, and detail-oriented</li><li>Friendly and customer-focused in every situation</li><li>Ability to learn quickly and embrace change</li><li>Comfortable multi-tasking in a high-energy environment.</li></ul><br>
<b>
What benefits will you receive?</b><br>
<br>
One of the great things about joining Amazon&rsquo;s Customer Service team is that you don&rsquo;t need past experience in customer service. You&rsquo;ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
</div><ul><li>
Social Insurance</li><li>
Medical Insurance</li><li>
Transportation: we will continue to provide 1-way night transportation from 7:00 pm to 7:00 am with gathering points for males and door to door transportation for females. Additionally, we will provide shuttle buses throughout the day starting 7:00 am to the below drop off points every 30 min:
<ul><li>Gas station beside bloom bank</li><li>
Downtown Street</li></ul>
</li></ul><br>
<b>If this role sounds like it&rsquo;s for you, then click on the link below to start the application process</b>!<br>
<br>
You&rsquo;ll need to allow 1.5 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.<br>
<br>
If successful, we will contact you about next steps!<br>
<br>
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.<br>
<br>
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.</div><p></p>

Customer Service Associate

Aplin

<div>
 Are you great with people, love staying organized, and enjoy a mix of customer service, sales, and hands-on work? We&rsquo;re looking for a Customer Service&nbsp;Associate&nbsp;to join our client's team at a busy facility. This role is perfect for someone with retail, hospitality, call center, or property/customer service experience who wants a stable position with variety every day.
 <br/>
 <br/>
 If you're friendly, reliable, and love helping customers find the right solution, this could be a great fit.
 <br/>
 <br/>
 <strong>
  Please note, this will be a permanent, fully on-site position.
  <br/>
  <br/>
 </strong>
 <strong>
  There are two locations available:
  <br/>
 </strong>
 <ul>
  <li>
   Cincinnati, OH
  </li>
  <li>
   Minneapolis, MN&nbsp;(Training will be done in Eden Prairie, MN)&nbsp;
  </li>
 </ul>
 <p>
  <strong>
   What You&rsquo;ll Do
  </strong>
  <ul>
   <li>
    Welcome customers in-person, over the phone, and online &mdash; and help them find the storage solution that fits their needs
   </li>
   <li>
    Convert inquiries into rentals and assist with unit showings, agreements, and renewals
   </li>
   <li>
    Keep detailed notes on customer interactions and daily activity
   </li>
   <li>
    Take payments, track transactions, and follow up on overdue accounts
   </li>
   <li>
    Maintain unit inventory, pricing, and availability
   </li>
   <li>
    Keep the facility clean, organized, and aligned with brand standards
   </li>
   <li>
    Walk the property regularly to ensure lighting, security, and access systems are working correctly
   </li>
   <li>
    Identify opportunities to improve the customer experience and occupancy
   </li>
   <li>
    Jump in where needed &mdash; each day offers something new
   </li>
  </ul>
  <strong>
   What You Bring
  </strong>
  <ul>
   <li>
    Experience in&nbsp;customer service, retail, sales, hospitality, or property operations
   </li>
   <li>
    A friendly, calm, and professional communication style
   </li>
   <li>
    Strong problem-solving skills and the ability to work independently
   </li>
   <li>
    Comfortable using computers (Microsoft Office + online platforms)
   </li>
   <li>
    Organized, reliable, and able to handle daily reconciliation tasks
   </li>
   <li>
    Solid attention to detail &mdash; especially when tracking units, payments, safety, and inventory
   </li>
   <li>
    Availability for occasional evening/weekend
   </li>
  </ul>
  <p>
   <br/>
   <br/>
   At Aplin &mdash; together with our brands CompuStaff, Impact Recruitment, and Vantix Systems &mdash; we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.
  </p>
 </p>
</div>


Dollar Tree

<div><div><div>We&rsquo;re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:</div></div><div><div><div><div><div><div><ul><li><p>
Assist customers with questions and recommendations</p></li></ul></div><div><ul><li><p>
Manage sales transactions while working assigned cash register</p></li></ul></div><div><ul><li><p>
Maintain security of cash and protect company assets</p></li></ul></div><div><ul><li><p>
Keep the store well-stocked, and recover merchandise</p></li></ul></div><div><ul><li><p>
Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards</p></li></ul></div><div><ul><li><p>
Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders</p></li></ul></div><div><ul><li><p>
Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable</p></li></ul></div><div><ul><li><p>
Other duties as assigned*</p></li></ul></div><p></p><div><p><b><br>
Skills and Experience:</b></p></div><div><ul><li><p>
High school diploma or equivalent is preferred</p></li></ul></div><div><ul><li><p>
Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred</p></li></ul></div><div><ul><li><p>
Ability to follow instructions and interpret operational documents is required</p></li></ul></div><div><ul><li><p>
Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting</p></li></ul></div><div><ul><li><p>
Excellent customer service and relationship management skills are required</p></li></ul></div><div><ul><li><p>
Strong organizational and communication skills are required</p></li></ul></div><div><ul><li><p>
Strong problem-solving and decision-making skills are required</p></li></ul></div></div><p></p><div><div><p><b><br>
Perks and Benefits:</b><br>
We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:</p></div><div><ul><li><p>
Employee Assistance Program</p></li></ul></div><div><ul><li><p>
Retirement plans</p></li></ul></div><div><ul><li><p>
Educational Assistance</p></li></ul></div><div><ul><li><p>
And much more!</p></li></ul></div><p></p><div><p><i><br>
We are an</i><i> equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and mak</i><i>e</i><i> all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles.</i> <i>We are committed to </i><i>complying with</i><i> the Americans with Disabilities Act (ADA) and providing reasonable</i><i> accommodations to qualified individuals with disabilities</i><i>.</i></p></div><p></p><div><p><i><br>
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. </i><i>This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at </i><i>our</i><i> discretion.</i><i> </i><i>Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.</i></p></div><p></p><div><p><i><br>
Please note, this job description is not a contract of employment and may be </i><i>modified</i><i> to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may </i><i>terminate</i><i> the employment relationship at any time, with or without cause or notice.</i></p></div></div></div></div></div></div><p></p>
Part time<p></p>
3851 Overland Ave.,Culver City,California 90232<p></p>
11421<p></p>
Dollar Tree<p></p><p>
From:</p>
17<p>
To:</p>
17.5</div>

<div><div><div>We&rsquo;re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:</div></div><div><div><div><div><div><div><ul><li><p>
Assist customers with questions and recommendations</p></li></ul></div><div><ul><li><p>
Manage sales transactions while working assigned cash register</p></li></ul></div><div><ul><li><p>
Maintain security of cash and protect company assets</p></li></ul></div><div><ul><li><p>
Keep the store well-stocked, and recover merchandise</p></li></ul></div><div><ul><li><p>
Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards</p></li></ul></div><div><ul><li><p>
Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders</p></li></ul></div><div><ul><li><p>
Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable</p></li></ul></div><div><ul><li><p>
Other duties as assigned*</p></li></ul></div><p></p><div><p><b><br>
Skills and Experience:</b></p></div><div><ul><li><p>
High school diploma or equivalent is preferred</p></li></ul></div><div><ul><li><p>
Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred</p></li></ul></div><div><ul><li><p>
Ability to follow instructions and interpret operational documents is required</p></li></ul></div><div><ul><li><p>
Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting</p></li></ul></div><div><ul><li><p>
Excellent customer service and relationship management skills are required</p></li></ul></div><div><ul><li><p>
Strong organizational and communication skills are required</p></li></ul></div><div><ul><li><p>
Strong problem-solving and decision-making skills are required</p></li></ul></div></div><p></p><div><div><p><b><br>
Perks and Benefits:</b><br>
We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:</p></div><div><ul><li><p>
Employee Assistance Program</p></li></ul></div><div><ul><li><p>
Retirement plans</p></li></ul></div><div><ul><li><p>
Educational Assistance</p></li></ul></div><div><ul><li><p>
And much more!</p></li></ul></div><p></p><div><p><i><br>
We are an</i><i> equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and mak</i><i>e</i><i> all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles.</i> <i>We are committed to </i><i>complying with</i><i> the Americans with Disabilities Act (ADA) and providing reasonable</i><i> accommodations to qualified individuals with disabilities</i><i>.</i></p></div><p></p><div><p><i><br>
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. </i><i>This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at </i><i>our</i><i> discretion.</i><i> </i><i>Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.</i></p></div><p></p><div><p><i><br>
Please note, this job description is not a contract of employment and may be </i><i>modified</i><i> to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may </i><i>terminate</i><i> the employment relationship at any time, with or without cause or notice.</i></p></div></div></div></div></div></div><p></p>
Part time<p></p>
30 Providence Highway,Walpole,Massachusetts 02032<p></p>
11426<p></p>
Dollar Tree<p></p><p>
From:</p>
15<p>
To:</p>
15.5</div>

Walgreens

<div><ul><li>Models and delivers a distinctive and delightful customer experience.</li>
<li>Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.</li>
</ul><b>Customer Experience</b>
<ul><li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.</li>
<li>Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).</li>
</ul><b>Operations</b>
<ul><li>Provides customers with courteous, friendly, fast, and efficient service.</li>
<li>Recommends items for sale to customer and recommends trade-up and/or companion items.</li>
<li>Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.</li>
<li>Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.</li>
<li>Implements Company asset protection procedures to identify and minimize profit loss.</li>
<li>Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).</li>
<li>Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.</li>
<li>Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.</li>
<li>Has working knowledge of store systems and store equipment.</li>
<li>Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.</li>
<li>Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).</li>
<li>Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.</li>
<li>Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li>
<li>Completes special assignments and other tasks as assigned.</li>
</ul><b>Training &amp; Personal Development</b>
<ul><li>Attends training and completes PPLs requested by Manager or assigned by corporate.</li><br>
</ul><br>
<br>
<b>Basic Qualifications</b>
<br>
<ul><li>Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li>
<li>Requires willingness to work flexible schedule, including evenings and weekend hours</li><br>
</ul><br>
<br>
<b>Preferred Qualifications</b>
<br>
<ul><li>Prefer six months of experience in a retail environment.</li>
<li>Prefer to have prior work experience with Walgreens.</li>
<li>Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li>
<li>Requires willingness to work flexible schedule, including evenings and weekend hours.</li>
</ul>We will consider employment of qualified applicants with arrest and conviction records.
<br>
<br>
An Equal Opportunity Employer, including disability/veterans.
<br>
<br>
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
<br>
<b>Salary Range:</b> $15 - $17.5 / Hourly</div>
<br><div><h2 class="jobSectionHeader"><b>Benefits</b></h2>
<ul><li><h3 class="jobSectionHeader"><b>Health, dental and vision*</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Paid time off benefits</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Employee discount</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Retirement Savings Plan (401(k))</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Flexible hours</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Training programs</b></h3></li>
</ul><ul><li>with a 30-hour work week</li></ul></div>

Nebraska Medicine

<div><div><div><div><div><div><div><div><div><b>Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.</b></div></div></div></div></div></div></div></div><div></div><div><b>
Shift:</b></div>
First Shift (United States of America)<div></div><div>
As a <b>Customer Service Senior Associate,</b> you'll play a pivotal role in efficiently resolving patient concerns and promoting customer satisfaction. Collaborate with patients, guarantors, and third-party payers to address care, billing, and payment inquiries. Exceed productivity and quality benchmarks, actively contribute to team goals, and adhere to policies and regulations. Join us in maintaining excellent customer relations, advocating for patients, and contributing to a positive organizational environment.</div><div></div><div>
If you have questions about applying for the Customer Service Associate, please contact Jana Whitmarsh at <div>jwhitmarsh@nebraskamed.com</div>
</div><div></div><div><b>Details</b></div><ul><li><div><b>
Monday-Friday</b></div></li><li><div><b>
Train 7:00a-3:30pm 6-8 weeks, then regular schedule 9am - 5:30pm</b></div></li><li><div><b>
ECCP location in the</b></div><div><b>
Mutual of Omaha building, 33rd and Farnam Omaha, Nebraska.</b></div></li><li><div><b>
Potential to work from home after 6 months of training is completed.</b></div></li><li><div><b>
Ability to type a minimum of 40 words per minute with 95% accuracy required.</b></div></li></ul><div></div><div><b>
Why Work at Nebraska Medicine?</b></div><ul><li><div><b>
Together. Extraordinary.</b> Join a team that values your skills, delivering exceptional care through collaboration.</div></li><li><div><b>
Leading Health Network</b> Work with the region&rsquo;s top academic health network, partnering with UNMC to transform lives through education, research, and patient care.</div></li><li><div><b>
Diversity and Inclusion</b> We value diverse backgrounds and experiences, reflecting the communities we serve.</div></li><li><div><b>
Educational Support</b> Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.</div></li></ul><div></div><div><b>
Be part of something extraordinary at Nebraska Medicine!</b></div><div></div><div><b>
Duties: Customer Service Senior Associate</b></div><div>
Responsible for prompt and accurate customer relations in a fast paced environment. Responsible for maintaining excellent communications with customers and managing the resolution of patient concerns. Concerns vary in reason and may be clinical or financial in nature. Serve as a patient advocate and collaborate between departments, external agencies, and the patient while building strong relationships to promote customer loyalty while adhering to organizational mission, vision, and values.<br>
<br>
<b>Required Qualifications: Customer Service Senior Associate</b></div><ul><li><div>
High school education or equivalent required.</div></li><li><div>
Minimum of three years of higher education with coursework in a relevant field such as business, healthcare, or a related discipline, OR equivalent combination of education and experience in a relevant professional setting.</div></li><li><div>
Ability to interact with customers over the telephone and face to face required.</div></li><li><div>
Knowledge of patient billing process required. Ability to research and problem solve required.</div></li><li><div>
Analytical, organizational, team, project management, and self-directing skills required.</div></li><li><div>
Excellent verbal and written communication skills and ability to work with diverse customer base required.</div></li><li><div>
Knowledge of Microsoft Office, Microsoft Excel, databases, and payer applications required.</div></li><li><div><b>
Ability to type a minimum of 40 words per minute with 95% accuracy required.</b></div></li></ul><div></div><div><b>
Preferred Qualifications: Customer Service Senior Associate</b></div><ul><li><div>
Associate's degree in business administration or related field preferred.</div></li><li><div>
Knowledge of collection laws, liens, and bankruptcies preferred.</div></li><li><div>
Membership in hospital or professional revenue cycle organization preferred.</div></li><li><div>
Knowledge of medical terminology, ICD, CPT, and HCPCS coding preferred.</div></li><li><div>
Highly developed knowledge of hospital and/or professional revenue cycle processes required.</div></li></ul><div></div><div><div><div><div><div><div><div><div>
Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans&rsquo; status.</div></div></div></div></div></div></div></div></div>

Sr Customer Service Associate

Dollar General

<div>Work Where You Matter: At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive. Company Overview:
<div>
Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.&reg; by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.</div>
Job Details:
<p><b>
GENERAL SUMMARY:</b></p><div>
Transportation Operations Center &ldquo;TOC&rdquo; Customer Service Associate is responsible for the communication to stores, carriers, and DG Support Team on carrier deliveries and other administrative functions. Responsibility includes proactively tracking, tracing, and reporting on outbound dedicated loads, addressing respond tickets, StoreNet communications and store requests. Works with the private fleet and 3rd party carrier teams to ensure on time store deliveries and monitor all trailer activities. Works with private fleet to ensure driver safety and compliance.</div><div></div><p><b><br>
DUTIES and RESPONSIBILITIES:</b></p><ul><li>
Track and trace deliveries throughout the network to provide proactive communication regarding delivery delays to stores. 10%</li><li>
Provide administrative support to outbound transportation. 25%<ul><li>
Update Stop Truck List</li><li>
Update Do Not Acknowledge list</li><li>
Process sweep requests</li><li>
Delivery Restrictions and Changes</li><li>
Re-processing of Loads</li></ul></li><li>
Answer complex emails from the field with questions regarding delivery ETAs, delivery concerns, sweep requests, etc. 15%</li><li>
Facilitate travel arrangements for transportation team. 15%</li><li>
Answer telephone calls from drivers, vendors, DCs, SSC and other external sources. 20%<ul><li>
Manage complex calls from Customer Service Representative to resolution</li><li>
Assist with overflow calls from the Customer Service Representative queue</li></ul></li><li>
Real time monitoring of truck and trailer alerts. 15%<ul><li>
Refrigerated trailer health alerts</li><li>
Trailer door alerts</li><li>
Safety alerts</li></ul></li></ul>
Qualifications:
<div><b>
KNOWLEDGE and SKILLS:</b></div><ul><li>
Proficient communication (written and verbal), listening, and interpersonal problem-solving skills</li><li>
Knowledge of dedicated transportation operations preferred</li><li>
High attention to detail, strong planning, and organization skills</li><li>
Understands driver logs and hours of service preferred</li><li>
Proficient in usage of dispatch software to perform routing, scheduling, and shipment tracking preferred</li><li>
Ability to function in a high-stress environment</li><li>
Ability to perform in a fast-paced environment</li></ul><div><b>
EXPERIENCE and/or EDUCATION:</b></div><ul><li><div>
Bachelor&rsquo;s degree in Business or Logistics preferred, or comparable experience of one to two years in transportation operations for a retailer, manufacturing company, major carrier, logistics company, or contact center required.</div></li><li><div>
One to two years customer service experience preferred.</div></li><li><div>
One to two years onsite driver dispatch experience preferred.</div></li><li><div>
One year experience using contact center software (i.e. ServiceNow, Smartsheets, Salesforce, 3CL, Nice, etc.) preferred.</div></li></ul><div></div><div><i><br>
Dollar General is an equal opportunity employer.</i></div></div>

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TOC CUSTOMER SERVICE ASSOCIATE