customer service associate

CBC Resourcing Solutions

<p><strong>Customer Service Associate</strong></p><p></p><p><strong>Manchester </strong></p><p></p><p><strong>To £35,000 plus bonus and benefits</strong></p><p></p><p>Our client is a vehicle finance specialist providing first class customer service. Due to growth they are looking to recruit an Customer Service Associate.</p><p></p><p>The successful Customer Service Associate will be a representative of an FCA-regulated firm, you will play a critical role in delivering exceptional customer service, managing collections, and ensuring regulatory compliance throughout the life cycle of the customer journey. The ideal candidate will possess strong communication skills, a solutions-oriented mindset, and a commitment to upholding the highest standards of integrity and customer care.</p><p>You will;</p><p></p><ul><li>Serve as the first point of contact for customers, addressing queries and providing accurate information about motor finance products and services.</li><li>Handle customer account management, including updates, payments, and resolving disputes in a timely and professional manner. </li><li>Ensure that all customer interactions are conducted in line with FCA Treating Customers Fairly (TCF) principles and in line with Consumer Duty requirements. </li><li>Collaborate with internal departments to resolve customer issues effectively and efficiently.</li></ul><p></p><p>This is an exciting opportunity to join a dynamic business during an exciting period of growth.</p><p></p><p>In the first instance please send your CV in confidence </p><p></p><p></p>

Customer Service Associate

Duro Corporation

<p><b>Customer Service Associate&ndash; City of Industry</b></p><p>We are a fast growing indoor and outdoor kitchen appliance company located in City of Industry, that is looking for a highly organized and detail oriented customer service. We are looking for someone that is comfortable working in a fast paced work environment and has highly developed communication skills. The job requires close attention to detail, and someone who is extremely organized and can multitask.</p><p>The required skills that we are looking for in a customer service are:</p><p>&middot; Provide superior service via-phone, e-mail and electronic tickets.</p><p>&middot; Answering inquiries for merchants.</p><p>&middot; Resolve products and service issues, in a timely matter.</p><p>&middot; Follow-up with customer requests.</p><p>&middot; Ensure customer satisfaction.</p><p>&middot; Excellent verbal and written communication skills.</p><p>&middot; Demonstrate and apply problem-solving skills</p><p>&middot; Must be comfortable in a fast-paced environment</p><p>What you need to know before applying:</p><ul><li>This is a full-time position</li></ul><ul><li>Salary: DOE</li></ul><ul><li>Experience is helpful but not necessary. If you have strong computer knowledge, a positive attitude, and a willingness to learn and work hard, then we are happy to train you</li></ul><ul><li>The start date is as soon as possible</li></ul><p>Job Type: Full-time</p><p>Pay: $17.00 - $23.68 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Al-Futtaim

<div><p><b>Job Requisition ID: </b>174231</p>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p>
<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day</p><br>
<p></p>
<p><b>
Overview Of The Role:</b></p><br>
<ul>
<li>The Customer Service Associate plays a key role in delivering exceptional service to customers, maintaining store standards, managing inventory, and assisting with sales. This role involves handling customer inquiries and complaints, ensuring the store is well-stocked and visually appealing, and operating the cash register in accordance with company policies.</li>
<li>You will be an integral part of the retail team, aiming to enhance customer satisfaction and increase sales revenues. Success in this position involves maintaining a positive shopping environment, understanding customer needs, and efficiently managing sales processes.</li></ul><br>
<p><br>
<b>What You Will Do:</b></p><br>
<h4 class="jobSectionHeader"><b>
Customer Service &amp; Complaint Handling</b></h4><br>
<p></p>
<ul>
<li>Engage with customers to provide a high level of service and assist with their needs.</li>
<li>Address basic customer complaints and escalate issues as needed.</li></ul><br>
<p></p>
<h4 class="jobSectionHeader"><b>
Visual Merchandising &amp; Store Maintenance</b></h4><br>
<p></p>
<ul>
<li>Ensure that the store is well-organized and adheres to company visual merchandising standards.</li>
<li>Regularly clean and maintain the sales floor to create an inviting shopping environment.</li></ul><br>
<p></p>
<h4 class="jobSectionHeader"><b>
Stock Management &amp; Inventory</b></h4><br>
<p></p>
<ul>
<li>Actively participate in receiving new shipments and restocking the store.</li>
<li>Help manage inventory and ensure the store is fully stocked.</li></ul><br>
<p></p>
<h4 class="jobSectionHeader"><b>
Sales Support (Upselling &amp; Cross-selling)</b></h4><br>
<p></p>
<ul>
<li>Recommend products to customers based on their needs, focusing on upselling and cross-selling.</li>
<li>Stay updated on product information to make informed recommendations.</li></ul><br>
<p></p>
<h4 class="jobSectionHeader"><b>
Cash Register Operation</b></h4><br>
<p></p>
<ul>
<li>Operate the cash register, process transactions, and follow company policies for handling payments.</li>
<li>Ensure accurate cash handling and maintain a clean and organized checkout area.</li></ul><p><br>
<br>
<b>Required Skills To Be Successful:</b></p><br>
<ul>
<li>Strong verbal communication skills.</li>
<li>Exceptional customer service skills.</li>
<li>Attention to detail for maintaining store standards.</li>
<li>Ability to engage in upselling and cross-selling.</li></ul><br>
<p><br>
<b>What Qualifies You For The Role:</b></p><br>
<ul>
<li>Previous experience in customer-facing roles, with a focus on providing excellent service.</li>
<li>Strong verbal communication and interpersonal skills to interact with customers effectively.</li>
<li>Ability to maintain high store standards, both in terms of product organization and cleanliness.</li>
<li>Experience in operating cash registers and following cash handling procedures.</li></ul><p></p><p><b><br>
About Al-Futtaim Retail</b></p>
<p>Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options.<br>
<br>
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip;</p></div><p></p>

IG Group

Job TitleCustomer Service AssociateJob DescriptionSo, who are we? Hello, we&amp;#39;re IG Group. We are a publicly traded FTSE250 FinTech company who run mobile, web and desktop platforms that help our clients trade stocks &amp;amp; shares, leveraged products, Futures &amp;amp; Options and Crypto. We are ambitious. Over 340,000 people already use our platforms. We&amp;#39;re global with offices in 18 countries and products in 16 regions. We&amp;#39;re hungry to move faster, ship better product for our customers and grow our user base. We believe in high autonomy, and we want people who are looking to do things differently in order to create better experiences for our customers. We work in cross-functional teams and are laser focused on increasing the number of active clients we serve to drive sustainable growth. Your role in the Team&amp;#39;s Success As a Customer Service Associate, you&amp;#39;ll help deliver world-class and industry-leading trading support to our global client base. We&amp;#39;re looking for people who have a passion for excellent client service and financial markets, and who have an interest in learning more about this exciting field! This entry-level role is ideal for candidates with strong interpersonal skills, seeking work in an active and team-focused environment. You&amp;#39;re also well suited for the role if you have previous client services experience, thrive on interacting and assisting clients with wide range of queries, and if you have a demonstrated interest or prior exposure to financial markets, either through education, work, or self-driven learning. What you&amp;#39;ll do We&amp;#39;ll provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding. Your scope of duties will be focused on: Providing front-line support to our customers across chat/messaging, email, WhatsApp and social media (in English) Answering queries on all of our products, platforms and processes, and helping customers go further with their IG accounts Resolving trade issues and disputes Providing customers with technical support with our front-end platforms and chart packages Helping customers educate themselves further on the markets and our products In doing so, you&amp;#39;ll gain a strong understanding of financial markets, stock exchanges, macro-economic events and various financial instruments (stocks and derivatives). You&amp;#39;ll also benefit from exposure to a vibrant, commercially driven environment, with development opportunities encompassing everything from client reactivation and retention, premium client service, Trading Services specialisms, as well as dealing and managerial roles. What you&amp;#39;ll need for this role You don&rsquo;t need formal financial education or experience to apply, although a background in finance, economics, or related fields is welcome. What matters most is your genuine interest in financial markets, customer service, and your commitment to learning. If you have self-study experience, certifications, or personal projects related to financial markets, please include these in your application to demonstrate your passion and knowledge in this area. We&rsquo;ll provide on-the-job training and support to ensure you quickly pick up the necessary knowledge and understanding. What&rsquo;s essential is a genuine interest in financial markets and client services, coupled with strong motivation, attention to detail, and an aptitude for numbers. You&rsquo;ll also need: Fluency in primary support language: English (written and spoken) Excellent interpersonal and communication skills A logical and analytical approach to problem solving Confidence and accuracy to employ basic maths skills, particularly mental arithmetic Strong organisational and time management skills Ability to learn quickly and work under pressure Literacy in MS Office. How we work We try to take a thoughtful approach to our ways of working as a company. We follow a hybrid working model with 3 days in the office - which we think balances the need to collaborate effectively and connect with each other. When it comes to how we deliver, there are 5 things we want everyone to do to drive high performance, better learning and career satisfaction: Lead and Inspire: Drives trust, alignment, and enthusiasm Think Big: Focus on the problems that most impact commercial outcomes Champion the client: Understand and prioritise client&amp;#39;s needs Deliver at pace: Push for fast, sustainable growth; Raise the bar: Take ownership, be accountable and share feedback We believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We&amp;#39;re committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy, that&amp;#39;s why we encourage applications from people with diverse backgrounds and experiences to join us on this journey. Learn more about our D&amp;amp;I approach &lt;a href=&quot;https://www.iggroup.com/careers/diversity-and-inclusion&quot; target=&quot;_blank&quot;&gt;. The Perks Your growth fuels our success! Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression. Expand your network through committees, sports and social clubs. Enjoy extra time off for volunteering and community work. Hybrid working Home office equipment reimbursement Annual financial bonus Private medical cover for you and your family/partner (Medicover) Multikafeteria system (you can choose a multisport card, vouchers, etc.) Life insurance (Generali) Employee-led LGBTQ&amp;#43;, Women&rsquo;s, Black, and Parents &amp;amp; Carers networks with an annual budget for organizing events &amp;amp; projects that foster an open, diverse, and inclusive culture Career-focused technical and leadership training in-class and online, incl. unlimited access to LinkedIn Learning platform Well-being events as well as Employee Assistance Programme Summer picnic, New Year party and other social events 3 additional days off a year - 1 to celebrate your Birthday and 2 for voluntary work &amp;#x1f60a; Learn more about the Perks &lt;a href=&quot;https://www.iggroup.com/careers/what-you-will-get&quot; target=&quot;_blank&quot;&gt;! Join us for this exciting journey. Apply now! Number of openings1

Apollo Executives

<p><b>Apollo Executives</b> is looking for a Customer Service Associate with a passion for problem-solving. Representing Verizon FiOS in King of Prussia, the Customer Service Associate will provide more than just answers; you will offer tailored solutions. Our firm empowers the Customer Service Associate to utilize their attention to detail, ensuring every customer understands and benefits from the transformative speed and reliability of the FiOS network.</p><p>As a Customer Service Associate, you will develop deep expertise in the Verizon FiOS product lineup, from revolutionary fiber-optic internet to integrated wireless solutions. The Customer Service Associate role in client support and service coordination is crucial for customer satisfaction, providing them with the practical experience and leadership foundation for a lasting career in client services.</p><p><b>Core Functions of the Customer Service Associate</b></p><ul><li>As a Customer Service Associate, you will guide customers through Verizon FiOS service options, helping them choose fiber internet, TV, and phone packages that match their needs and usage habits.</li><li>Resolve service inquiries and account issues with professionalism and empathy, ensuring customers feel supported and receive timely solutions.</li><li>Verify account details and manage documentation to prepare customers for smooth activation, installation, and service readiness.</li><li>Keep CRM records updated with customer interactions, service milestones, and account changes to support campaign tracking and retention.</li><li>Spot upgrade opportunities by reviewing usage patterns and sharing insights that enhance satisfaction and drive service adoption.</li><li>Work with fellow customer service associates and internal teams to resolve service challenges, streamline onboarding, and uphold Verizon FiOS standards for customer care and territory growth.</li></ul><p><b>Education &amp; Experience Needed for the Customer Service Associate</b></p><ul><li>High school diploma or GED required; studies in business, communications, or marketing preferred.</li><li>Prior experience in customer support, retail, or field-based outreach, ideally within telecom, hospitality, or subscription-driven industries.</li><li>Strong interpersonal and communication skills, with the ability to listen actively, explain service options clearly, and build trust with customers.</li></ul><p><b>Preferred Skills for the Customer Service Associate</b></p><ul><li>Knows how to translate tech into plain language; fiber doesn&rsquo;t have to be complicated.</li><li>Brings patience and positivity to every customer interaction.</li><li>Treats CRM updates like mission-critical data, clean, timely, and precise.</li><li>Works well with others to keep the customer journey smooth and frustration-free.</li><li>Learns fast, asks smart questions, and grows like it&rsquo;s part of the job.</li></ul><p>Job Type: Full-time</p><p>Pay: $880.00 - $1,290.00 per week</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li></ul><p>Work Location: In person</p>

Verizon Customer Service Associate

Furchild

<div><ul><li><div>Build and manage customer relationships, ensuring every interaction leaves the customers feeling valued and appreciated.</div></li><li><div>
Provide outstanding, personalised customer service across email, phone, and customer platforms (such as CRM and order management tools).</div></li><li><div>
Meet and exceed sales targets, contributing to team goals.</div></li><li><div>
Leverage customer feedback to improve processes and support the development of Furchild Customer journey.</div></li><li><div>
Collaborate with the product team to track responses and contribute to future improvements.</div></li><li><div>
Participate in cross-functional projects, gaining exposure to areas such as customer insights, user experience, and operations.</div></li><li><div>
Grow your knowledge of pet health, care and wellness to assist customers better.</div></li><li><div>
Represent Fuchild's values in every interaction.</div></li></ul><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><ul><li><div>
Background in customer-facing roles with exposure to e-commerce platforms and the fast-moving nature of start-ups.</div></li><li><div>
Skilled at building strong customer relationships through personalised service, whether by phone, email, chat, or direct customer-facing interactions.</div></li><li><div>
Experience using CRM systems and order management platforms.</div></li><li><div>
Excellent written and verbal English skills, with keen attention to grammar.</div></li><li><div>
An outgoing, confident personality with a knack for building rapport.</div></li><li><div>
Highly organised and detail-oriented, able to manage multiple tasks efficiently.</div></li><li><div>
Ability to combine excellent service with contributing to sales, upselling, and retention objectives.</div></li><li><div>
Flexibility to work weekends and varied shifts in a dynamic environment.</div></li><li><div>
Demonstrates a great sense of humor and a strong passion for natural products and all things pet-related.</div></li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Additional Information</b></h2><p>
We&rsquo;re not just feeding pets &ndash; we&rsquo;re changing the way people care for them. At The Furchild, our work is driven by a shared love for animals and a commitment to making a real difference in their lives. When you join us, you&rsquo;re part of something bigger &ndash; a company that values innovation, customer satisfaction, and most importantly, the health of pets.</p><p><b>
Our Hiring Process</b></p><p>
We make the hiring process as straightforward as possible, with the following steps:</p><p>
1. Apply: Submit your application, and our team will review your profile.</p><p>
2. Initial Interview: If your qualifications align, we&rsquo;ll schedule an initial conversation with you.</p><p>
3. Hiring Manager Interview: Shortlisted candidates will meet with hiring managers.</p><p>
4. Assessment: Depending on the role, you may be invited for a case study, trial assignment, or coding session.</p><p>
5. Offer: Successful candidates will be contacted with an offer following the completion of the selection process.</p><p><b>
Ready to Join Us?</b></p><p>
If you&rsquo;re excited about making a difference in the lives of pets and being part of a fun, innovative company, we&rsquo;d love to hear from you!</p></div>

<div><ul><li><div>Build and manage customer relationships, ensuring every interaction leaves the customers feeling valued and appreciated.</div></li><li><div>
Provide outstanding, personalised customer service across email, phone, and customer platforms (such as CRM and order management tools).</div></li><li><div>
Meet and exceed sales targets, contributing to team goals.</div></li><li><div>
Leverage customer feedback to improve processes and support the development of Furchild Customer journey.</div></li><li><div>
Collaborate with the product team to track responses and contribute to future improvements.</div></li><li><div>
Participate in cross-functional projects, gaining exposure to areas such as customer insights, user experience, and operations.</div></li><li><div>
Grow your knowledge of pet health, care and wellness to assist customers better.</div></li><li><div>
Represent Fuchild's values in every interaction.</div></li></ul><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><ul><li><div>
Background in customer-facing roles with exposure to e-commerce platforms and the fast-moving nature of start-ups.</div></li><li><div>
Skilled at building strong customer relationships through personalised service, whether by phone, email, chat, or direct customer-facing interactions.</div></li><li><div>
Experience using CRM systems and order management platforms.</div></li><li><div>
Excellent written and verbal English skills, with keen attention to grammar.</div></li><li><div>
An outgoing, confident personality with a knack for building rapport.</div></li><li><div>
Highly organised and detail-oriented, able to manage multiple tasks efficiently.</div></li><li><div>
Ability to combine excellent service with contributing to sales, upselling, and retention objectives.</div></li><li><div>
Flexibility to work weekends and varied shifts in a dynamic environment.</div></li><li><div>
Demonstrates a great sense of humor and a strong passion for natural products and all things pet-related.</div></li></ul><h2 class="jobSectionHeader"><b>
Additional Information</b></h2><p>
We&rsquo;re not just feeding pets &ndash; we&rsquo;re changing the way people care for them. At The Furchild, our work is driven by a shared love for animals and a commitment to making a real difference in their lives. When you join us, you&rsquo;re part of something bigger &ndash; a company that values innovation, customer satisfaction, and most importantly, the health of pets.</p><p><b>
Our Hiring Process</b></p><p>
We make the hiring process as straightforward as possible, with the following steps:</p><p>
1. Apply: Submit your application, and our team will review your profile.</p><p>
2. Initial Interview: If your qualifications align, we&rsquo;ll schedule an initial conversation with you.</p><p>
3. Hiring Manager Interview: Shortlisted candidates will meet with hiring managers.</p><p>
4. Assessment: Depending on the role, you may be invited for a case study, trial assignment, or coding session.</p><p>
5. Offer: Successful candidates will be contacted with an offer following the completion of the selection process.</p><p><b>
Ready to Join Us?</b></p><p>
If you&rsquo;re excited about making a difference in the lives of pets and being part of a fun, innovative company, we&rsquo;d love to hear from you!</p></div>

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