customer service associate

CBC Resourcing Solutions

Customer Service AssociateManchester To £35,000 plus bonus and benefitsOur client is a vehicle finance specialist providing first class customer service. Due to growth they are looking to recruit an Customer Service Associate.The successful Customer Service Associate will be a representative of an FCA-regulated firm, you will play a critical role in delivering exceptional customer service, managing collections, and ensuring regulatory compliance throughout the life cycle of the customer journey. The ideal candidate will possess strong communication skills, a solutions-oriented mindset, and a commitment to upholding the highest standards of integrity and customer care.You will;<ul><li>Serve as the first point of contact for customers, addressing queries and providing accurate information about motor finance products and services.</li><li>Handle customer account management, including updates, payments, and resolving disputes in a timely and professional manner. </li><li>Ensure that all customer interactions are conducted in line with FCA Treating Customers Fairly (TCF) principles and in line with Consumer Duty requirements. </li><li>Collaborate with internal departments to resolve customer issues effectively and efficiently.</li></ul>This is an exciting opportunity to join a dynamic business during an exciting period of growth.In the first instance please send your CV in confidence

Customer Service Associate

Arby's

<div><div>Position: Lead Customer Service Associate</div>
<div>Reports to: Store Manager/Assistant Manager</div>
<div></div><div>As a Lead Customer Service Associate, you will help provide assistance to the Store Management Team, ensuring that every shift operates smoothly. You&rsquo;ll also assist with local store marketing to help reach sales and profit goals while helping team members through performance and training initiatives.</div>
<div></div><div>Lead Customer Service Associates are responsible for:</div>
<ul><li>Assist the Store Management Team with all facets of the successful operations for Par Mar Stores.</li>
<li>Providing a high level of leadership to the store and the employees.</li>
<li>Supporting the Store Management Team with all aspects of generating sales and profit growth efficiently and effectively.</li>
</ul><div>Requirements:</div>
<ul><li>We are looking for individuals with a desire to succeed and grow with the company, preferably with at least one year of retail experience and ready to move your career to the next level!</li>
<li>Strong people-oriented leadership skills</li>
<li>Excellent communication skills</li>
<li>Customer service skills</li>
<li>Valid state driver&rsquo;s license and an insured vehicle</li>
<li>Prior knowledge of food handling, safety guidelines</li>
<li>Ensure compliance with all company policies and procedures</li>
</ul><div>Education and Experience</div>
<ul><li>High school diploma or equivalent preferred</li>
<li>Previous retail management preferred</li>
</ul><div>Physical Requirements:</div>
<ul><li>Ability to traverse all parts of the store quickly</li>
<li>Prolonged periods of standing on a hard surfaced floor</li>
<li>Must be able to lift, push and pull up to 40 pounds at a time</li>
</ul><div>Lead Customer Service Associates will be provided with the following:</div>
<ul><li>Thorough training program</li>
<li>Opportunity for advancement</li>
<li>Pay increases</li>
<li>Flexible schedules</li>
<li>Annual review/evaluation</li>
<li>Employee referral bonus program</li>
<li>Full-time benefits, health, dental, vision</li>
<li>401k with company match</li>
<li>Company paid life insurance</li>
<li>Paid time off</li>
<li>Weekly pay</li></ul></div><div></div>

Lead Customer Service Associate

American Express

<div>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
 
&bull; Visualize &amp; simplify end to end card member experience.
 
&bull; Enable &amp; drive process improvement based on voice of customer feedback.
 
&bull; Strive to Customer First Resolution (CFR) and reduce bad demand.
 
&bull; Generate revenue by driving value generation.
 
&bull; Comprehend &amp; Respond to all Customer Queries (Through Chat or Phone, as required) with
 
Immediate Resolution (Real Time) to ensure Customer Satisfaction.
 
&bull; Deliver to all the key metrics as per organizational goals.
 
&bull; Adhere to Quality and Compliance Guidelines.
 
&bull; Adaptable &amp; Customer Centric Approach to situations to deliver superior service personalization &amp; Empathy in Communication.
 
&bull; Able to address 2-3 conversations simultaneously. 
 
Minimum Qualifications:
 
&bull; Graduates/ Under-graduates with 1-7 years of experience in customer service domain (Chat Experience is preferred but not mandatory)
 
&bull; Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge Multitasking: Ability to toggle Between Screens/Tools
 
&bull; Demonstrate personal excellence by remaining positive in difficult situations.
 
&bull; Display a passion to serve by delivering extraordinary service in every interaction with our customers.
 
&bull; The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis.
 
&bull; Analytical and problem-solving skills with strong attention to detail
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
<ul><li>Competitive base salaries
</li><li>Bonus incentives
</li><li>Support for financial-well-being and retirement
</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
</li><li>Generous paid parental leave policies (depending on your location)
</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
</li><li>Free and confidential counseling support through our Healthy Minds program
</li><li>Career development and training opportunities
</li></ul>Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.</div>

Furchild

<div>
 <ul>
 <li>
 Build and manage customer relationships, ensuring every interaction leaves the customers feeling valued and appreciated.
 </li>
 <li>
 Provide outstanding, personalised customer service across email, phone, and customer platforms (such as CRM and order management tools).
 </li>
 <li>
 Meet and exceed sales targets, contributing to team goals.
 </li>
 <li>
 Leverage customer feedback to improve processes and support the development of Furchild Customer journey.
 </li>
 <li>
 Collaborate with the product team to track responses and contribute to future improvements.
 </li>
 <li>
 Participate in cross-functional projects, gaining exposure to areas such as customer insights, user experience, and operations.
 </li>
 <li>
 Grow your knowledge of pet health, care and wellness to assist customers better.
 </li>
 <li>
 Represent Fuchild's values in every interaction.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Background in customer-facing roles with exposure to e-commerce platforms and the fast-moving nature of start-ups.
 </li>
 <li>
 Skilled at building strong customer relationships through personalised service, whether by phone, email, chat, or direct customer-facing interactions.
 </li>
 <li>
 Experience using CRM systems and order management platforms.
 </li>
 <li>
 Excellent written and verbal English skills, with keen attention to grammar.
 </li>
 <li>
 An outgoing, confident personality with a knack for building rapport.
 </li>
 <li>
 Highly organised and detail-oriented, able to manage multiple tasks efficiently.
 </li>
 <li>
 Ability to combine excellent service with contributing to sales, upselling, and retention objectives.
 </li>
 <li>
 Flexibility to work weekends and varied shifts in a dynamic environment.
 </li>
 <li>
 Demonstrates a great sense of humor and a strong passion for natural products and all things pet-related.
 
 
 </li>
 </ul>
 Additional Information
 
 
 We&rsquo;re not just feeding pets &ndash; we&rsquo;re changing the way people care for them. At The Furchild, our work is driven by a shared love for animals and a commitment to making a real difference in their lives. When you join us, you&rsquo;re part of something bigger &ndash; a company that values innovation, customer satisfaction, and most importantly, the health of pets.
 
 
 Our Hiring Process
 
 
 We make the hiring process as straightforward as possible, with the following steps:
 
 
 <ul>
 <li>
 Apply: Submit your application, and our team will review your profile.
 </li>
 <li>
 Initial Interview: If your qualifications align, we&rsquo;ll schedule an initial conversation with you.
 </li>
 <li>
 Hiring Manager Interview: Shortlisted candidates will meet with hiring managers.
 </li>
 <li>
 Assessment: Depending on the role, you may be invited for a case study, trial assignment, or coding session.
 </li>
 <li>
 Offer: Successful candidates will be contacted with an offer following the completion of the selection process.
 
 
 </li>
 </ul>
 Ready to Join Us?
 
 
 If you&rsquo;re excited about making a difference in the lives of pets and being part of a fun, innovative company, we&rsquo;d love to hear from you!
</div>

The UPS Store Georgetown

Full-Time Customer Service AssociateThe UPS Store &ndash; East High StreetThe UPS Store East High Street is a locally owned and operated franchise that values reliability, teamwork, and high-quality customer service. We&rsquo;re seeking committed, full-time team members who want a stable position with long-term growth potential.This role is ideal for someone looking to build skills in customer service, business operations, logistics, marketing, or graphic design&mdash;while working in a supportive, fast-paced environment.What You&rsquo;ll DoAs a Center Associate, you&rsquo;ll:<ul><li>Deliver excellent service to walk-in customers and callers.</li></ul><ul><li>Assist with shipping, packing, printing, and mailbox services.</li></ul><ul><li>Learn to use equipment such as copiers, laminators, and point-of-sale systems.</li></ul><ul><li>Help customers find the best and most cost-effective solutions.</li></ul><ul><li>Maintain a clean, organized, and welcoming store environment.</li></ul><ul><li>Support daily operations and team needs.</li></ul>Why This Job Stands Out<ul><li>Stable, full-time work: Consistent schedule and steady hours.</li></ul><ul><li>Career development: Build practical skills in customer service, communication, and day-to-day business operations.</li></ul><ul><li>Local team environment: Work for a franchise where your contribution matters and your growth is supported.</li></ul>What We&rsquo;re Looking For<ul><li>Friendly, dependable, and customer-focused.</li></ul><ul><li>Strong computer and internet abilities.</li></ul><ul><li>Quick learner with a professional, positive attitude.</li></ul><ul><li>Customer service or retail experience preferred, but not required.</li></ul>Job Type: Full-timePay: $14.00 - $15.00 per hourBenefits:<ul><li>Employee discount</li></ul>Application Question(s):<ul><li>Have you ever been convicted of a felony, or do you currently have any pending criminal charges that could result in a felony conviction? A conviction or pending charge will not automatically disqualify you from employment. Each case will be evaluated based on its relevance to the position and in accordance with applicable laws.</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Ability to Relocate:<ul><li>Lexington, KY 40502: Relocate before starting work (Required)</li></ul>Work Location: In person

Full-Time Customer Service Associate

Massage Envy

<div>Where Better Careers Begin! 
Massage Envy Pompano Beach: 1159 S Federal Hwy, Pompano Beach, FL 33062 
Do you have a passion for helping others? At the Massage Envy Pompano Beach franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey. 
Perks &amp; Pay:<ul><li>
Competitive base pay of $14.5-16/ hour plus bonuses and commissions</li><li>
Flexible schedules - one weekend shift required</li><li>
Employee Assistance Program</li><li>
Employee referral bonus program</li><li>
Suplemental dental, vision, accident, hospital medical plans.</li><li>
Company sponsored Tele-Health for all employees and employee&rsquo;s household members</li><li>
Employee Massage Envy Membership including 1-hour service of your choice per month and additional services at a discounted rate</li></ul> 
Qualified Candidates:<ul><li>
Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)</li><li>
Are critical thinkers with excellent math and computer skills and the ability to multitask</li><li>
Have great people skills and can establish positive relationships with guests</li><li>
Are supporters of total body care with a general knowledge of massage and skin care services</li></ul> 
Day-to-Day:<ul><li>
Provide outstanding customer service and help everyone feel valued and understood</li><li>
Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations</li><li>
Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions</li><li>
Help grow and retain a client base both in-person and through phone/email outreach</li></ul> 
Culture &amp; Support:<ul><li>
Trained leadership that is invested in YOUR success</li><li>
Award programs (like Sales Associate of the Year)</li><li>
A caring community that strives to celebrate individuality and share knowledge</li></ul> 
If you&rsquo;re ready to join a growing community with experienced professionals who share your same passion, we can&rsquo;t wait to meet you!<div><ul><li> 
ME SPE Franchising, LLC (&ldquo;ME SPE&rdquo;) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (&ldquo;MEF&rdquo;), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are setby each franchisee and vary by location.</li></ul></div></div>

Sales & Customer Service Associate

<div>Be Supported as You Pursue Your Career in Wellness
At Massage Envy Dedham-Norwood, we encourage your passion, empower your growth, and value YOU. As a team, we're committed to delivering excellent experiences and growing our member base to help more people on their wellness journey. 
Perks &amp; Pay:<ul><li>
Competitive base pay of $17.00-18.00/hourly plus tips, bonuses, and commissions</li><li>
Sign on BONUS for full-time employees</li><li>
Employer-paid healthcare including medical, dental and vision plans for full-time employees</li><li>
Matching 401(k) for full-time employees</li><li>
Paid time off for full-time employees</li><li>
Employee referral bonus program</li><li>
Employee Assistance Program</li><li>
A flexible schedule for a better work/life balance</li><li>
In-depth product and service training</li><li>
A free massage, skincare or stretch service each month</li><li>
Discounts on products</li></ul> 
Qualified Candidates:<ul><li>
Have previous retail or sales experience (preferred)</li><li>
Are critical thinkers with excellent math and computer skills and the ability to multitask</li><li>
Have great people skills and can establish positive relationships with guests</li><li>
Are supporters of total body care with a general knowledge of massage and skin care services</li></ul> 
Day-to-Day:<ul><li>
Provide outstanding customer service and help everyone feel valued and understood</li><li>
Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations</li><li>
Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions</li><li>
Help grow and retain a client base both in-person and through phone/email outreach</li></ul> 
Culture &amp; Support:<ul><li>
Award programs (like Sales Associate of the Year)</li><li>
Trained leadership that is invested in YOUR success</li><li>
A caring, supportive community of other professionals that uplift each other and share knowledge</li></ul> 
Job Type &amp; Schedule:<ul><li>
Full-Time and Part-Time Positions Available</li><li>
Monday to Friday, Day Shift, Evening Shift, Weekends, Holidays, Choose your own hours</li></ul> 
Do you have a passion for helping others? Are you looking to take your career to the next level? Join our team and get the support you need to build your skills, embrace your purpose, and grow your career. Apply today &ndash; we can&rsquo;t wait to meet you!<ul><li> 
ME SPE Franchising, LLC (&ldquo;ME SPE&rdquo;) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (&ldquo;MEF&rdquo;), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location</li></ul></div>

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