customer service banker

Busey Bank

<div>Position Summary
The Relationship Banker role combines the duties of a teller with those of a relationship banker, offering personalized customer service, conducting financial transactions, and cross-selling products and services. The Relationship Banker is also responsible for handling complex banking tasks, such as opening new accounts and assisting with account maintenance, ensuring a seamless and comprehensive customer experience.<h2 class="jobSectionHeader">
Duties &amp; Responsibilities</h2>
Customer Service &amp; Relationship Building<ul><li>
Greet and engage customers in a friendly and professional manner, providing exceptional service to build lasting relationships.</li></ul><ul><li>
Identify customer needs and offer solutions through the bank&rsquo;s products and services.</li><li>
Develop and maintain strong customer relationships through personalized service and proactive outreach, assisting with both routine and complex banking needs.</li><li>
Resolve customer concerns and issues promptly, ensuring a positive experience.</li></ul>
Sales &amp; Referrals<ul><li>
Promote and cross-sell bank products.</li><li>
Assist customers in understanding various product offerings and provide tailored financial advice, referring customers to other lines of business as appropriate.</li></ul>
Account Management<ul><li>
Open and manage a variety of accounts.</li><li>
Assist with account maintenance tasks, such as updating account information, processing stop payments, and handling transfers.</li><li>
Provide assistance with and support for online banking services and digital banking tools.</li></ul>
Loan &amp; Credit Processing<ul><li>
Refer clients with credit needs to the appropriate banker or line of business.</li></ul>
Transactions &amp; Cash Handling<ul><li>
Process transactions with a high degree of accuracy.</li><li>
Balance cash drawer and ensure all transactions are correctly recorded at the end of each shift.</li></ul>
Compliance &amp; Risk Management<ul><li>
Adhere to all bank policies, procedures, and regulatory requirements to ensure accuracy and security of transactions.</li><li>
Maintain confidentiality of customer information and ensure compliance with privacy regulations.</li><li>
Monitor for potential fraud or suspicious activity, following bank procedures to address issues.</li></ul>
Operational Support<ul><li>
Assist with branch operations and administrative tasks, including scanning, filing, organizing records, and maintaining operational reports.</li><li>
Support branch leadership with daily operations, including opening/closing procedures and ensuring compliance with security standards.</li></ul><h2 class="jobSectionHeader">
Education &amp; Experience</h2>
Knowledge of:<ul><li>
Strong sales and customer service skills</li><li>
Strong oral and written communication skills</li><li>
Basic math and accounting functions</li></ul>
Ability to:<ul><li>
Accurately count money</li><li>
Perform duties and make decisions under frequent time pressures</li><li>
Stand for extended periods of time</li><li>
Lift 50 pounds</li></ul>
Education and Training:<ul><li>
Requires a High School diploma.</li><li>
Requires previous banking and/or sales experience.</li><li>
Pursuant to the Secure and Fair Enforcement for Mortgage Licensing Act (&ldquo;SAFE Act&rdquo;), all Relationship Bankers (if lending) are required to maintain current registration with the Nationwide Mortgage Licensing System &amp; Registry (&ldquo;NMLS&rdquo;). If such registration is not active as of the hire date, the Relationship Banker must immediately attain active registration upon employment. Relationship Bankers who fail to maintain an active and current registration will be unable to lend and may be subject to disciplinary action, up to and including termination of employment.</li><li>
Requires knowledge of Microsoft Office.</li></ul>
Benefits and Compensation
Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.
(Base Pay Range: $16-$19/hour)
Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being&mdash;now and in the years to come&mdash;are important to us. Busey&rsquo;s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information.
Equal Opportunity
Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey&rsquo;s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey&rsquo;s Equal Opportunity Employment.
Unsolicited Resumes
Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies (&ldquo;Agency&rdquo;), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings (&ldquo;Agreement&rdquo;). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.
#HPBB</div>

Relationship Banker | Kumpf

The Bank of Southside Virginia

The Bank of Southside Virginia is a full-service financial institution that offers a full range of products and services to businesses and individuals. BSV is seeking an enthusiastic, organized, and motivated individual to join our team as a Relationship Banker. This role will be responsible for assisting with the daily operations of the bank and managing accounts. The ideal candidate will have a passion for banking and will be able to thrive in a fast-paced environment.Relationship Banker Job DescriptionJob Summary:A Relationship Banker is responsible for providing excellent customer service while performing a variety of banking transactions, including deposits, withdrawals, loan payments, and transfers. They open and manage accounts and offer products and services to accommodate customers&rsquo; financial needs. They provide financial advice and must be knowledgeable about the bank&rsquo;s products and services. Must adhere to bank regulations and policies and use sound judgment when making decisions.Key Responsibilities:<ul><li>Process customer transactions, including deposits, withdrawals, loan payments, and transfers</li><li>Accurately count and handle cash</li><li>Balance cash drawer at the end of each day</li><li>Maintain a clean and organized work area</li><li>Adhere to bank policies and procedures</li><li>Have a thorough understanding of banking and financial solutions</li><li>Good interpersonal and excellent communication skills</li><li>Stay up to date on industry trends and regulations</li><li>Assist customers with opening and managing accounts.</li><li>Assist with loan applications</li><li>Monitor and manage customer accounts to ensure accuracy and compliance</li><li>Provide excellent customer service</li><li>Provide financial advice and guidance to customers</li><li>Identify opportunities and offer bank products and services to customers to meet financial needs</li><li>Client-driven approach to solving problems.</li></ul>Qualifications:<ul><li>High school diploma or equivalent</li><li>Previous cash handling experiences preferred</li><li>Excellent customer service skills</li><li>Ability to accurately count and handle cash</li><li>Strong attention to detail</li><li>Ability to work in a fast-paced environment</li><li>Knowledge of banking products and services</li><li>Ability to work a flexible schedule, including Saturdays</li><li>Experience working in a banking or financial institution preferred</li><li>Effective communication and customer service skills</li><li>Attention to detail and accuracy</li></ul>Job Type: Full-timePay: $15.00 - $20.00 per hourBenefits:<ul><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li></ul>Experience:<ul><li>Customer service: 1 year (Required)</li></ul>Ability to Relocate:<ul><li>Colonial Heights, VA 23834: Relocate before starting work (Required)</li></ul>Work Location: In person

Relationship Banker

Wolf River Community Bank

<div>Join a Team Where You Can Truly Make an Impact &ndash; Become Our Next Universal Banker! 


Are you passionate about delivering exceptional customer experiences and ready to take your banking career to the next level? We&rsquo;re looking for a dynamic, service-focused Universal Banker to join our team! In this versatile role, you'll build lasting relationships with our customers while supporting a wide range of banking needs&mdash;from handling day-to-day transactions to opening new accounts and providing financial solutions. If you're someone who thrives in a collaborative environment, enjoys solving problems, and is eager to grow, we&rsquo;d love to meet you! 


You will provide direct customer service in a manner which results in satisfied customers and helps the Bank grow its business by promoting multiple products and service usage. This role is responsible for seamlessly blending banker and teller duties to provide comprehensive financial services to our valued customers. A Universal Banker is crucial in building and maintaining customer relationships while efficiently handling a variety of banking transactions in a timely manner. 


WHAT YOU&rsquo;LL DO:

1. Customer Relationship Management:
<ul><li> Proactively engage with customers to understand their financial goals and provide tailored solutions.</li></ul>
<ul><li> Cultivate lasting relationships by consistently delivering exceptional service.</li></ul>

2. Teller Services:
<ul><li> Conduct a range of teller transactions, including deposits, withdrawals, and transfers, accurately and efficiently.</li></ul>

3. Banking Services:
<ul><li> Open, close, and service various types of banking accounts.</li></ul>
<ul><li> Assist customers in understanding and managing their accounts</li></ul>

4. Financial Consultation:
<ul><li> Conduct financial reviews with customers to assess their overall financial situation and provide guidance on achieving their financial objectives.</li></ul>
<ul><li> Stay informed about market trends, economic indicators, and changes in banking regulations to better assist customers.</li></ul>

5. Compliance and Security:
<ul><li> Adhere to all banking regulations and internal policies to ensure compliance.</li></ul>
<ul><li> Maintain a high level of awareness regarding security procedures to safeguard customer information and bank assets.</li></ul>
<ul><li> Ensure confidentiality is always maintained.</li></ul>

6. Teamwork:
<ul><li> Collaborate with other Universal Bankers and branch staff to create a positive work and efficient work environment.</li></ul>
<ul><li> Provide support and assistance to colleagues across the bank to enhance overall team effectiveness.</li></ul>
WHAT YOU&rsquo;LL NEED:
<ul><li> Excellent customer relations demeanor; professional in appearance and communication.</li></ul>
<ul><li> Display a positive, team-oriented outlook with a natural tendency to cheer others on.</li></ul>
<ul><li> High school diploma or equivalent; bachelor&rsquo;s degree in finance, business, or related field is a plus.</li></ul>
<ul><li> Previous experience in customer service, cash handling or banking roles are preferred.</li></ul>
<ul><li> Strong interpersonal and communication skills.</li></ul>
<ul><li> Detail-oriented with a high level of accuracy for handling transactions, etc. needed.</li></ul>
<ul><li> Flexible to work a variable schedule and travel to other locations as needed.</li></ul>
<ul><li> Ability to multi-task while standing for extended periods of time.</li></ul>
<ul><li> Ability to effectively use a computer and essential applications, including but not limited to email, word processing, spreadsheets, and software applications relevant to the role.</li></ul>
WORK WITH US!!
<div>We are committed to building an awesome team! Here&rsquo;s some highlights of working with us:
 
<ul><li>Medical, dental &amp; vision insurance</li><li>401(k) retirement plan</li><li>Group term life insurance</li><li>Short-term &amp; long-term disability</li><li>Paid vacation &amp; holidays</li><li>Competitive pay with annual incentive bonus program</li><li>Work-life balance</li><li>Enjoy free nights and weekends</li><li>Paid volunteer program</li><li>Learning and development opportunities</li><li>Personal career development encouraged</li><li>Complimentary logo wear</li></ul></div>
<ul><li>Employee charitable giving fund</li><li>Dress for your day-style dress code</li><li>Fun at work: dress up days, catered lunches, Bingo and enter-to-win contests!</li><li>Be a part of an organization that makes decisions locally and supports 100s of causes in our community</li><li>Voted Best Bank &amp; Best Mortgage Lender of the Valley!</li></ul> 
Wolf River Community Bank is an equal opportunity employer and makes employment decisions without regard to race, color, religion, national origin, age, gender, gender identity, sexual orientation, marital status, ancestry, disability, or veteran status.</div>

Universal Banker

United Community Bank

<div>Overview:
<div>
Travel Universal Banker</div><div>
United Community Bank is looking for a full-time Travel Universal Banker. As a Travel Universal Banker, you will have the opportunity to deliver excellent experiences for customers and prospects. This position is cross trained to provide service for both the teller and platform responsibilities at our branch locations. In addition to assisting with everyday transactions, you will have the opportunity to help with customer resolution and financial wellness by having needs-based conversations and identifying appropriate solutions.</div><div>
The Traveling Universal Banker role is responsible for traveling daily to branches within a specific market area.</div>
What You&rsquo;ll Do:
<ul><li>This position requires up to 100% travel within designated market area</li><li>
Maintain extensive knowledge of retail bank products and services and look for opportunities to strengthen existing customer relationships and develop new relationships by understanding customers&rsquo; needs while considering perspectives and priorities of different customers</li><li>
Promote, explain, open and renew (where applicable) financial institution services such as consumer loans (excluding real-estate loans), IRAs, Certificates of Deposit, safe deposit boxes, etc.</li><li>
Drive proactive needs-based sales conversations through interactions, including service to sales, teller interactions and appointment setting</li><li>
Assist customers financially by delivering loan products, while ensuring packages are correct and complete to minimize exceptions</li><li>
Perform transactions of a paying and receiving teller such as receive checks for deposit to accounts, verify amounts, examine checks for proper endorsement, cash checks and process withdrawals; Place holds on accounts for uncollected funds, daily balancing of cash drawer</li><li>
Educate customers on options for managing transactions using technology and all other tools and resources available</li><li>
Apply product and service knowledge to effectively solve customer problems</li><li>
Assist other staff in serving customers, answering telephones and performing other duties as necessary</li></ul>
Requirements For Success:
<div>
Requirements to be successful as a Travel Universal Banker</div><ul><li>
Minimum 3 years of retail sales experience</li><li>
Ability to work a flexible schedule and to accommodate travel to different branches as needed</li><li>
Knowledge of consumer credit structuring and lending practices</li><li>
Demonstrated analytical, accuracy and problem-solving skills</li><li>
Strong verbal and written interpersonal communication skills</li><li>
Experience with using and demonstrating digital products and self-service technologies</li></ul>
Conditions of Employment:
<div>
Conditions of Employment:</div><ul><li>
Must be able to pass a background and credit check</li><li>
This is a full-time non-remote position</li></ul><div></div><div> 
FLSA Status:</div><div><ul><li>
Non-Exempt</li></ul><div>
Ready to take your career to the next level? Apply now and become a vital part of our team!</div><div></div><div> 
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.</div><div></div><div> 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div></div>
Pay Range: USD $18.00 - USD $23.74 /Hr.</div>

Travel Universal Banker

City National Bank & Trust

<div><div>City National Bank and Trust</div><div>
Job Description: Personal Banker</div><div>
Department: Retail</div><div><div>
Status: Full time</div><div>
Equal Opportunity Employer</div></div><div></div><div> 
Description: The Personal Banker is the entry-level role in City National Bank's personal banking career path. This role focuses on developing foundational knowledge and skills for personal banking while delivering exceptional customer service in alignment with our core values of Integrity, Teamwork, and WOW Customer Experience. During the Entry Level period, Personal Bankers undergo training and development, with specific performance requirements to transition to full Personal Banker status. Personal Bankers are responsible for growing the customer base, meeting sales goals, and fostering positive experiences for all who engage with City National Bank.</div><div></div><div> 
Responsibilities:</div><ul><li>
Successfully complete the Personal Banker Training Checklist, including all assigned learning modules and skill assessments.</li><li>
Develop and expand customer growth through daily prospecting and follow-up activities.</li><li>
Provide WOW customer experiences in all interactions, maintaining standard operating procedures and compliance with all bank policies.</li><li>
Effectively cross-sell and market bank products and services to customers and prospects.</li><li>
Protect customer confidentiality and privacy while practicing branch security procedures.</li><li>
Participate in daily branch operations, gaining proficiency in various areas of personal banking.</li><li>
Actively log customer interactions and follow-ups into Synapsys with detailed notes.</li><li>
Embody CNB&rsquo;s values by prioritizing Integrity, fostering Teamwork, and creating WOW moments for customers and colleagues.</li></ul><div></div><div> 
Qualifications:</div><ul><li>
Required: One year of previous related experience in sales, customer service, cash handling, bank or financial service provider or college hours. Military experience considered, veterans welcomed, bilingual is a plus.</li><li>
Proficiency with Microsoft products, general computer skills, and basic math skills.</li><li>
Ability to work flexible or extended hours with consistent attendance and punctuality.</li><li>
Strong customer service focus with effective problem-solving skills and the ability to maintain composure under pressure.</li><li>
Self-motivated, goal-oriented, and a team player with strong interpersonal and sales aptitude.</li></ul><div></div><div> 
Education and Experience:</div><ul><li>
High School diploma or equivalent</li><li>
Demonstrate alignment with City National Bank&rsquo;s values and vision.</li></ul><div></div><div> 
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div> 
<div></div><ul><li>
Constant use of computer screens with the ability to operate a computer keyboard, use hands to finger, handle or feel, reach with hands and arms, and talk, see, or hear.</li><li>
Ability to lift/carry no more than 20lbs.</li><li>
Ability to stand for the majority of the assigned work schedule.</li><li>
Clear verbal communication and close vision with the ability to adjust focus.</li></ul><div></div> 
Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties, responsibilities, and activities may change at any time with or without notice.</div>

Personal Banker

Arvest Bank

<div>Pay is based on a number of factors including the successful candidate&rsquo;s job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits . 
 
Position requires flexibility Monday through Friday 8:00 am to 6:00 pm with rotating Saturdays 8:30 am to 1:30 pm.
Incumbent will be required to float to branches in Hot Springs and Hot Springs Village, AR.
Sales experience preferred.
Bilingual English/Spanish preferred.
Summary: 
 
The story of Arvest is one of commitment started by our founders in 1961 with an intense dedication to focusing on our customers. We will always be active and involved members of the communities we serve, and we will always work to put the needs of our customers and associates first as we continue to fulfill our mission &ndash; People helping people find financial solutions for life.
Job Title: Relationship Banker
The Relationship Banker will primarily focus on product sales and exceptional customer service. The associate develops new customer relationships and strengthens existing relationships by ensuring each customer knows and offers appropriate products and services to meet their existing and future financial needs. The Relationship Banker provides expert product advice, clear and concise directions on using self-service banking solutions, transacts business accurately and provides account servicing and problem resolution per established procedures and regulations. The Relationship Banker is a leveled position, beginning with an entry Level 1 and advancing to Level 3. Additionally, with the successful completion of all three Relationship Banker levels, there could be an opportunity to advance into the Relationship Banker 4 leadership position.
&bull; Level 1 - Training: The primary focus will be training and development while working with a seasoned mentor. Progression to Level 2 is dependent upon the successful completion of all training.
&bull; Level 2 &ndash; Proficient: Works independently on routine tasks and with general guidance on complex tasks. Demonstrates superior product knowledge and excellent needs-based selling skills. Upon the recommendation of the Branch Manager or Regional Management and upon demonstrated proficiency in all performance expectations, the associate could advance to Level 3.
&bull; Level 3 &ndash; Advanced: Demonstrating independent action and high initiative, the associate resolves problems, develops recommendations and determines the course of action on new tasks. Tasks could range from complex to highly specialized in nature. Additionally, the Level 3 will also serve as a mentor to Level 1 associates.
What You Will Do at Arvest: (Other duties may be assigned.)
&bull; Contribute to achieving branch sales goals through a consultative sales approach with new and existing customers, following the sales process defined in the CFB Retail Sales Playbook. Through discovery conversations, identify and uncover the customer's financial needs and offer appropriate solutions as Arvest strives to provide a seamless, one-stop shopping experience. Refer qualified customers to specialized sales forces.
&bull; Proactively make outbound calls to generate sales to strengthen further the customer relationship and/or begin customer relationships.
&bull; Identify opportunities to sell consumer loans, accept consumer loan applications and facilitate loan closings. You must also work effectively with the centralized underwriting department.
&bull; Deliver consistent, exceptional customer service by acknowledging every customer promptly, smiling and greeting each customer, introducing yourself, using eye contact, and thanking the customer. Acknowledge customer complaints and follow the established complaint process to ensure customer satisfaction.
&bull; Opens and processes simple, moderately, or highly complex deposit accounts.
&bull; Answer and assist customers&rsquo; questions and concerns, including, but not limited to, helping customers with deposit risk management and day-to-day banking business.
&bull; Maintains in-depth knowledge of products and services, including digital services and delivery options. Support customer usage of products and services that will provide the services they need in the manner most convenient for them. Maintain in-depth knowledge of competitors&rsquo; products, practices, facilities, and prices to sell bank products effectively.
&bull; Participate in branch promotions and marketing initiatives as directed.
&bull; Use sound judgment in applying bank standards, policies, and procedures regarding customers.
&bull; Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to completing compliance training and adhering to internal procedures and controls; reporting any known violations of compliance policy, laws, or regulations; and reporting any suspicious customer and/or account activity.
Supervisory Responsibilities: NA 
 
Responsibilities: 
 
Toolbox for Success:
Level 1:
&bull; High School Diploma or General Education Degree (GED) required.
&bull; Current NMLS SAFE Act Registration or the ability to be registered within 30 days required.
&bull; Demonstrated sales and customer service experience preferred.
&bull; Financial service provider experience preferred.
&bull; College degree preferred.
Level 2:
&bull; High School Diploma or General Education Degree (GED) required.
&bull; Achievement of defined competencies of Level 1 required.
&bull; Current NMLS SAFE Act Registration or the ability to be registered within 30 days required.
Level 3:
&bull; High School Diploma or General Education Degree (GED) required.
&bull; Successful achievement of defined competencies of Level 2 or relevant related experience required.
&bull; Current NMLS SAFE Act Registration or the ability to be registered within 30 days required.
Relevant military experience is considered for veterans and transitioning service members.
Physical Demands:
Regular attendance is an essential function of the job. The associate must be able to travel occasionally within the US, possibly overnight. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
We offer competitive compensation, benefits packages, and significant professional growth.
Arvest Bank is committed to providing equal opportunity to all persons regardless of race, color, race-based hairstyles and textures, religion, marital status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability, veteran status, or any other basis, which now or in the future may be specified by law.
Along with an excellent benefits package, our associates are engaged, rewarded for performance, and encouraged to grow professionally and personally. Our associates drive our future. We urge you to apply if you want to be recognized for your results and empowered to reach your potential. 
 
Grade 12
Pay Range: $20.00 - $24.95 per hour</div>

Relationship Banker (Floater)

<div>Position Summary
The Relationship Banker II combines expertise in customer service, sales, and operational management at an elevated skill level within the banking team. The Relationship Banker II is an advanced role within the banking industry, combining the responsibilities of a teller and a personal banker, with an emphasis on providing comprehensive financial services to customers. This role requires deeper knowledge and expertise in banking products, customer service, and operational processes. The Relationship Banker II is expected to handle more complex transactions and provide guidance to less experienced staff, while continuing to build customer relationships and promote the bank&rsquo;s services<h2 class="jobSectionHeader">
Duties &amp; Responsibilities</h2>
Customer Service &amp; Relationship Management<ul><li>
Greet and engage customers in a friendly and professional manner, providing exceptional service to build lasting relationships.</li><li>
Serve as a trusted point of contact for customers, ensuring the highest level of service is provided.</li><li>
Develop and maintain strong customer relationships through personalized service and proactive outreach, assisting with both routine and complex banking needs.</li><li>
Provide guidance to customers on financial products and services that best meet their needs.</li></ul>
Sales &amp; Cross-Selling<ul><li>
Actively identify and promote all bank products and services.</li><li>
Ask clients targeted questions to learn about their financial needs and goals.</li><li>
Meet and exceed monthly sales and referral goals by engaging with customer to assess needs and recommend suitable banking solutions.</li><li>
Proactively seek opportunities to refer customers to other lines of business such as mortgage, wealth, treasury, commercial, etc.</li></ul>
Account Management and Support<ul><li>
Open and manage personal and business accounts ensuring the account setup is accurate and compliant with regulatory requirements.</li><li>
Assist with account maintenance tasks, such as updating personal information, assisting with transfers, and processing check orders.</li><li>
Support customers with online and mobile banking services, ensuring they are comfortable and knowledgeable about digital banking tools.</li></ul>
Loan &amp; Credit Processing<ul><li>
Process and assist with customer loan applications, including personal loans and home equity lines of credit.</li><li>
Conduct initial loan screenings, gather necessary documentation, and work closely with loan officers or other departments to ensure a smooth loan approval process.</li><li>
Educate customers on loan products, eligibility requirements, and loan terms.</li></ul>
Transactions &amp; Cash Handling<ul><li>
Process transactions with a high degree of accuracy.</li><li>
Balance cash drawer and ensure transactions are accurately recorded and processed.</li></ul>
Compliance &amp; Risk Management<ul><li>
Ensure compliance with all bank policies, procedures, and regulatory requirements, particularly in relation to financial transactions and customer interactions.</li><li>
Monitor and detect any suspicious or potentially fraudulent activity, escalating issues to management and other departments as appropriate.</li><li>
Adhere to privacy regulations and ensure customer data is handled securely and confidentially.</li></ul>
Team Support and Mentorship<ul><li>
Assist newer staff by providing guidance on bank products, customer service skills, and operational procedures.</li><li>
Help foster a collaborative and positive work environment by sharing knowledge and assisting with day-to-day operational needs.</li></ul>
Branch Operations &amp; Administrative Support<ul><li>
Assist with daily branch operational tasks, including balancing cash, managing branch supplies, and supporting the opening and closing of the branch.</li><li>
Support branch leadership in maintaining branch security and ensuring operational efficiency.</li></ul><h2 class="jobSectionHeader">
Education &amp; Experience</h2>
Knowledge of:<ul><li>
Strong sales and customer service skills</li><li>
Strong oral and written communication skills</li><li>
Basic math and accounting functions</li><li>
The basic tenets of lending and assessing a customer&rsquo;s financial needs</li></ul>
Ability to:<ul><li>
Accurately count money</li><li>
Perform duties and make decisions under frequent time pressures</li><li>
Stand for extended periods of time</li><li>
Lift 50 pounds</li><li>
Explain products and services to current and potential customers</li><li>
In concert with Banking Center leadership and other LOB, participate in cross-selling</li></ul>
Education and Training:<ul><li>
Requires a High School diploma.</li><li>
2 years of banking experience with lending responsibilities required</li><li>
1 year of previous training and/or combination of mentorship, military or management experience required</li><li>
Pursuant to the Secure and Fair Enforcement for Mortgage Licensing Act (&ldquo;SAFE Act&rdquo;), all Relationship Bankers (if lending) are required to maintain current registration with the Nationwide Mortgage Licensing System &amp; Registry (&ldquo;NMLS&rdquo;). If such registration is not active as of the hire date, the Relationship Banker must immediately attain active registration upon employment. Relationship Bankers who fail to maintain an active and current registration will be unable to lend and may be subject to disciplinary action, up to and including termination of employment.</li><li>
Requires knowledge of Microsoft Office.</li></ul>
Benefits and Compensation
Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.
(Base Pay Range: $20-$22/hour)
Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being&mdash;now and in the years to come&mdash;are important to us. Busey&rsquo;s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information.
Equal Opportunity
Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey&rsquo;s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey&rsquo;s Equal Opportunity Employment.
Unsolicited Resumes
Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies (&ldquo;Agency&rdquo;), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings (&ldquo;Agreement&rdquo;). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.</div>

Relationship Banker II | Wichita

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