customer service banker

Busey Bank

<div>Position Summary
The Relationship Banker role combines the duties of a teller with those of a relationship banker, offering personalized customer service, conducting financial transactions, and cross-selling products and services. The Relationship Banker is also responsible for handling complex banking tasks, such as opening new accounts and assisting with account maintenance, ensuring a seamless and comprehensive customer experience.<h2 class="jobSectionHeader">
Duties &amp; Responsibilities</h2>
Customer Service &amp; Relationship Building<ul><li>
Greet and engage customers in a friendly and professional manner, providing exceptional service to build lasting relationships.</li><li>
Identify customer needs and offer solutions through the bank&rsquo;s products and services.</li><li>
Develop and maintain strong customer relationships through personalized service and proactive outreach, assisting with both routine and complex banking needs.</li><li>
Resolve customer concerns and issues promptly, ensuring a positive experience.</li></ul>
Sales &amp; Referrals<ul><li>
Promote and cross-sell bank products.</li><li>
Assist customers in understanding various product offerings and provide tailored financial advice, referring customers to other lines of business as appropriate.</li></ul>
Account Management<ul><li>
Open and manage a variety of accounts.</li><li>
Assist with account maintenance tasks, such as updating account information, processing stop payments, and handling transfers.</li><li>
Provide assistance with and support for online banking services and digital banking tools.</li></ul>
Loan &amp; Credit Processing<ul><li>
Refer clients with credit needs to the appropriate banker or line of business.</li></ul>
Transactions &amp; Cash Handling<ul><li>
Process transactions with a high degree of accuracy.</li><li>
Balance cash drawer and ensure all transactions are correctly recorded at the end of each shift.</li></ul>
Compliance &amp; Risk Management<ul><li>
Adhere to all bank policies, procedures, and regulatory requirements to ensure accuracy and security of transactions.</li><li>
Maintain confidentiality of customer information and ensure compliance with privacy regulations.</li><li>
Monitor for potential fraud or suspicious activity, following bank procedures to address issues.</li></ul>
Operational Support<ul><li>
Assist with branch operations and administrative tasks, including scanning, filing, organizing records, and maintaining operational reports.</li><li>
Support branch leadership with daily operations, including opening/closing procedures and ensuring compliance with security standards.</li></ul><h2 class="jobSectionHeader">
Education &amp; Experience</h2>
Knowledge of:<ul><li>
Strong sales and customer service skills</li><li>
Strong oral and written communication skills</li><li>
Basic math and accounting functions</li></ul>
Ability to:<ul><li>
Accurately count money</li><li>
Perform duties and make decisions under frequent time pressures</li><li>
Stand for extended periods of time</li><li>
Lift 50 pounds</li></ul>
Education and Training:<ul><li>
Requires a High School diploma.</li><li>
Requires previous banking and/or sales experience.</li><li>
Pursuant to the Secure and Fair Enforcement for Mortgage Licensing Act (&ldquo;SAFE Act&rdquo;), all Relationship Bankers (if lending) are required to maintain current registration with the Nationwide Mortgage Licensing System &amp; Registry (&ldquo;NMLS&rdquo;). If such registration is not active as of the hire date, the Relationship Banker must immediately attain active registration upon employment. Relationship Bankers who fail to maintain an active and current registration will be unable to lend and may be subject to disciplinary action, up to and including termination of employment.</li><li>
Requires knowledge of Microsoft Office.</li></ul>
Benefits and Compensation
Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.
(Base Pay Range: $18-$21/hour)
Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being&mdash;now and in the years to come&mdash;are important to us. Busey&rsquo;s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information.
Equal Opportunity
Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey&rsquo;s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey&rsquo;s Equal Opportunity Employment.
Unsolicited Resumes
Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies (&ldquo;Agency&rdquo;), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings (&ldquo;Agreement&rdquo;). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.</div>

Relationship Banker | North Water/Decatur

Arvest Bank

<div>Pay is based on a number of factors including the successful candidate&rsquo;s job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits . 
 
Position is located at 1515 W Macarthur Drive in Webb City, Missouri.
Position requires flexibility Monday through Friday 7:45 AM to 6:00 PM with occasional Saturdays 8:45 AM to 12:30 PM .
Summary: 
 
The story of Arvest is one of commitment started by our founders in 1961 with an intense dedication to focusing on our customers. We will always be active and involved members of the communities we serve, and we will always work to put the needs of our customers and associates first as we continue to fulfill our mission &ndash; People helping people find financial solutions for life.
Job Title: Relationship Banker
The Relationship Banker will primarily focus on product sales and exceptional customer service. The associate develops new customer relationships and strengthens existing relationships by ensuring each customer knows and offers appropriate products and services to meet their existing and future financial needs. The Relationship Banker provides expert product advice, clear and concise directions on using self-service banking solutions, transacts business accurately and provides account servicing and problem resolution per established procedures and regulations. The Relationship Banker is a leveled position, beginning with an entry Level 1 and advancing to Level 3. Additionally, with the successful completion of all three Relationship Banker levels, there could be an opportunity to advance into the Relationship Banker 4 leadership position.
&bull; Level 1 - Training: The primary focus will be training and development while working with a seasoned mentor. Progression to Level 2 is dependent upon the successful completion of all training.
&bull; Level 2 &ndash; Proficient: Works independently on routine tasks and with general guidance on complex tasks. Demonstrates superior product knowledge and excellent needs-based selling skills. Upon the recommendation of the Branch Manager or Regional Management and upon demonstrated proficiency in all performance expectations, the associate could advance to Level 3.
&bull; Level 3 &ndash; Advanced: Demonstrating independent action and high initiative, the associate resolves problems, develops recommendations and determines the course of action on new tasks. Tasks could range from complex to highly specialized in nature. Additionally, the Level 3 will also serve as a mentor to Level 1 associates.
What You Will Do at Arvest: (Other duties may be assigned.)
&bull; Contribute to achieving branch sales goals through a consultative sales approach with new and existing customers, following the sales process defined in the CFB Retail Sales Playbook. Through discovery conversations, identify and uncover the customer's financial needs and offer appropriate solutions as Arvest strives to provide a seamless, one-stop shopping experience. Refer qualified customers to specialized sales forces.
&bull; Proactively make outbound calls to generate sales to strengthen further the customer relationship and/or begin customer relationships.
&bull; Identify opportunities to sell consumer loans, accept consumer loan applications and facilitate loan closings. You must also work effectively with the centralized underwriting department.
&bull; Deliver consistent, exceptional customer service by acknowledging every customer promptly, smiling and greeting each customer, introducing yourself, using eye contact, and thanking the customer. Acknowledge customer complaints and follow the established complaint process to ensure customer satisfaction.
&bull; Opens and processes simple, moderately, or highly complex deposit accounts.
&bull; Answer and assist customers&rsquo; questions and concerns, including, but not limited to, helping customers with deposit risk management and day-to-day banking business.
&bull; Maintains in-depth knowledge of products and services, including digital services and delivery options. Support customer usage of products and services that will provide the services they need in the manner most convenient for them. Maintain in-depth knowledge of competitors&rsquo; products, practices, facilities, and prices to sell bank products effectively.
&bull; Participate in branch promotions and marketing initiatives as directed.
&bull; Use sound judgment in applying bank standards, policies, and procedures regarding customers.
&bull; Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to completing compliance training and adhering to internal procedures and controls; reporting any known violations of compliance policy, laws, or regulations; and reporting any suspicious customer and/or account activity.
Supervisory Responsibilities: NA 
 
Responsibilities: 
 
Toolbox for Success:
Level 1:
&bull; High School Diploma or General Education Degree (GED) required.
&bull; Current NMLS SAFE Act Registration or the ability to be registered within 30 days required.
&bull; Demonstrated sales and customer service experience preferred.
&bull; Financial service provider experience preferred.
&bull; College degree preferred.
Level 2:
&bull; High School Diploma or General Education Degree (GED) required.
&bull; Achievement of defined competencies of Level 1 required.
&bull; Current NMLS SAFE Act Registration or the ability to be registered within 30 days required.
Level 3:
&bull; High School Diploma or General Education Degree (GED) required.
&bull; Successful achievement of defined competencies of Level 2 or relevant related experience required.
&bull; Current NMLS SAFE Act Registration or the ability to be registered within 30 days required.
Relevant military experience is considered for veterans and transitioning service members.
Physical Demands:
Regular attendance is an essential function of the job. The associate must be able to travel occasionally within the US, possibly overnight. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
We offer competitive compensation, benefits packages, and significant professional growth.
Arvest Bank is committed to providing equal opportunity to all persons regardless of race, color, race-based hairstyles and textures, religion, marital status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability, veteran status, or any other basis, which now or in the future may be specified by law.
Along with an excellent benefits package, our associates are engaged, rewarded for performance, and encouraged to grow professionally and personally. Our associates drive our future. We urge you to apply if you want to be recognized for your results and empowered to reach your potential. 
 
Grade 12
Pay Range: $20.00 - $24.95 per hour</div>

Relationship Banker

LCNB National Bank

<div>Position Description
Relationship Banker<div></div><div> 
Identifying Information: LCNB National Bank</div><ul><li>
Department: Branch Operations</li><li>
Reports To: Ronda Holdren, Branch Officer</li><li>
Location: Chillicothe Office, 193 East Main St. Chillicothe, Ohio 45601</li><li>
Status: Full-Time Hourly Non-Exempt</li><li>
Bank Operation Hours: Monday - Friday 8:15am-5:15pm, Saturday 8:15-12:15pm</li></ul>
Position Purpose: LCNB National Bank is seeking a full-time Relationship Banker to join our Chillicothe branch operations department. This position provides superior quality service to our customers. They assist customers by accurately and efficiently processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions. A Relationship Banker is responsible for promoting and recommending the bank&rsquo;s products and services to help meet our customers&rsquo; financial goals.
Essential Functions and Responsibilities<ul><li>
Maintaining and balancing cash drawer</li><li>
Ensure compliance with all internal controls and established policies and procedures</li><li>
Promote and advise on the bank&rsquo;s products and services</li><li>
Keeping customers&rsquo; personal information confidential</li><li>
Identify referral opportunities and make relevant referrals</li><li>
Communicating with other team members and other areas of the bank</li><li>
Assist with the daily operations of the branch</li><li>
Answer customer calls and enter information accurately and efficiently into database</li><li>
Comprehend, retain and apply information as necessary to perform duties and responsibilities effectively</li><li>
Additional duties as assigned</li></ul>
Skills/Competencies<ul><li>
Professionalism</li><li>
Strong basic computer skills</li><li>
Strong written and verbal communications skills</li><li>
Cash handling</li><li>
Accuracy and attention to detail</li><li>
Customer-focused</li><li>
Team player</li><li>
Ability to think, reason and communicate clearly</li><li>
Ability to observe and identify details at close range</li></ul>
Education/Experience<ul><li>
High School Diploma or GED equivalent (required)</li><li>
Customer service experience (preferred)</li><li>
Cash handling experience (preferred)</li></ul>
Working Conditions<ul><li>
Must be able to remain in a stationary position 50% of the time</li><li>
Occasionally move/traverse to access files and equipment</li><li>
Constantly operates a computer and other office equipment</li><li>
Occasionally moves coin bags weighing up to 50 lbs.</li><li>
Occasionally will need to travel up to a 30-mile radius</li></ul>
Compliance Statement:
 The associate is responsible for meeting all compliance requirements imposed on LCNB National Bank by State and Federal law and regulations, as well as all related LCNB National Bank policies and procedures. Incumbent must be able to perform the essential functions of the position with or without reasonable accommodation. Equal Opportunity Employer/Disability/Veterans.</div>

Wells Fargo

<div>Why Wells Fargo:
Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader &ndash; we&rsquo;re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job &ndash; it&rsquo;s about finding all of the elements to help you thrive, in one place. Living the Well Life means you&rsquo;re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You&rsquo;ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we&rsquo;re recognized for it &ndash; Wells Fargo once again ranked in the top three &ndash; making us the #1 financial services employer &ndash; on the 2025 LinkedIn Top Companies list of best workplaces &ldquo;to grow your career&rdquo; in the U.S. Join us!
About this role:
Wells Fargo is seeking a Relationship Banker (SAFE) for our National Branch Network as part of the Consumer, Small &amp; Business Banking division. Learn more about the career areas and business divisions at wellsfargojobs.com.
Upon required licensing and SAFE registration, the Relationship Banker LP (SAFE) employee will transition to the Relationship Banker (SAFE) role.
The following job profile is intended to provide a general sense of what Relationship Bankers do; however, the day-to-day duties and responsibilities will differ from branch to branch and even banker to banker depending on several variables, including (but not limited to) years of experience, complement of customers serviced, banking services and options of various customers, and customer needs.
In this role you will:<ul><li>
Employees who are not fully licensed at the time of hire will participate in the Branch Banking Licensed Banker licensing program as a Relationship Banker LP (SAFE). This is a temporary position until employee has successfully completed licensing requirements. Upon successful completion, employees will transition to the Relationship Banker (SAFE) role and perform the following duties:</li><li>
Participate in building relationships with customers and spend time understanding required needs</li><li>
Identify opportunities for offering a full range of Wells Fargo retail banking deposit and credit products and services, based on customers' needs</li><li>
Analyze tactical business challenges related to full-service banking experience to emerging affluent and high-value customers</li><li>
Present recommendations for resolving inquiries and service requests regarding customers' accounts</li><li>
Open and service accounts within authorized limits, create plans for follow-up and scheduled contacts with customers</li><li>
Provide information to internal partners and external sources to further enhance the customer experience</li><li>
Identify opportunities to leverage partners and connect customer with the appropriate partner or relationship manager to meet their needs</li><li>
Partner with financial advisors to understand appropriate introductions to address the needs of customers with investment or retirement needs</li><li>
Provide self-service digital banking options to customers</li><li>
This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the SAFE Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below</li></ul>
Required Qualifications:<ul><li>
2+ years of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education</li><li>
1+ year of assessing and meeting the needs of customers or helping with issue resolution, demonstrated through work or military experience</li><li>
1+ year of building and maintaining effective relationships with customers and partners</li></ul>
Desired Qualifications:<ul><li>
Successfully completed Financial Industry Regulatory Authority (FINRA) Series 6 and Series 63 examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration</li><li>
State Insurance license(s)</li><li>
Customer service focus with experience handling transactions across multiple systems</li><li>
Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues</li><li>
Strong verbal, written, and interpersonal communication skills</li><li>
Knowledge and understanding of book of business processes to actively manage a group of Wells Fargo customers to meet their needs and grow the business</li><li>
Ability to be proactive, innovative, and creative in meeting customer and enterprise needs</li><li>
Ability to make client calls and actively participate in the sales development process</li><li>
Knowledge and understanding of retail compliance controls, risk management, and loss prevention</li><li>
Ability to follow policies, procedures, and regulations</li><li>
High motivation with ability to successfully meet team objectives while maintaining individual performance</li><li>
Experience mentoring and peer- coaching</li><li>
Experience assessing customer needs and recommending products/services to fulfill those needs</li><li>
Experience using business acumen to provide financial services consultation to small business customers</li><li>
Knowledge and understanding of financial services consumer lending products</li><li>
Ability to educate and connect customer to technology and share the value of mobile banking options</li><li>
Ability to interact with integrity and professionalism with customers and employees</li></ul>
Job Expectations:
<ul><li>Ability to work a schedule that may include most Saturdays</li><li>
Adherence to Wells Fargo sales practices risk management culture</li><li>
Current registration for FINRA Series 6 and Series 63 (or FINRA recognized equivalents) is required for this role or must be completed within a specified period. For specific FINRA qualification exams obtained after 9/30/2018, the Securities Industry Essentials (SIE) exam co-requisite will be required</li><li>
For the following states where hired, FINRA Series 65 (or equivalent) examination will also be required to be attempted within a specified period of time: AK, AL, CT, DE, HI, IA, ID, IN, KS, MD, MI, MN, MS, MT, NC, ND, NE, NM, OR, SC, SD, TN, TX, UT, VA, WA, WI, and WY. The State of WY permits referral-only licensed bankers to receive the IAR registration without completing the Series 65/66 exam requirement. This list of states is subject to change and Series 65 (or equivalent) licensing requirement would be based on current state requirements during employment</li><li>
State Insurance license(s) are required for this role and must be completed within a specified period</li><li>
Licensing requirements and expected completion timeline (determined by the number of licenses needed) will be communicated to the candidate upon offer acceptance</li><li>
Obtaining and/or maintaining appropriate Financial Industry Regulatory Authority (FINRA) license(s) is required for ongoing employment in this position. Additional requirements include meeting enhanced financial fitness and criminal background standards. Wells Fargo will initiate the FINRA review process at the time of offer acceptance</li><li>
This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) web site (http://fedregistry.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position</li><li>
Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness, and criminal background standards</li><li>
A current credit report will be used to assess your financial responsibility and credit fitness; however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary</li><li>
This position is not eligible for Visa sponsorship</li></ul>
Posting End Date:
18 Jun 2026<ul><li>Job posting may come down early due to volume of applicants.</li></ul>
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit&rsquo;s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy 
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.</div>

Relationship Banker - Birmingham, AL

German American Bank

<div>Job Title: Personal Banker
Overview:
As a Personal Banker, you are the client&rsquo;s trusted advisor, helping with their banking needs through meaningful conversations and deep product knowledge to suggest and offer banking products and services.
What You&rsquo;ll Do:<ul><li>
Day in the Life - Every day you will work face-to-face with clients, open new deposit accounts, perform loan and deposit transactions, and manage a cash drawer. You will assist team members and clients, solve complex problems, and ask questions to uncover needs, referring business to different areas of the company, such as lending, insurance, and wealth management.
</li><li>What it Takes - To thrive in this role you must be able to maintain confidentiality, have previous customer service and cash-handling experience, and a proven ability to meet and/or exceed monthly goals for product referrals. You will use banking software to view customer accounts, research statements and transactions, answer customer questions, and to refer them to other services and products.
</li></ul>Bonus Points:
<ul><li>Bilingual/Multilingual</li></ul>
What we can offer you:<ul><li>
Medical, dental, vision, STD, LTD, Life insurance, etc.</li><li>
17 days paid time off, 11 paid holidays and bereavement leave</li><li>
Education assistance program</li><li>
Paid family bonding leave</li><li>
Wellness benefits</li><li>
Life event coverage</li><li>
Service awards</li><li>
Financial benefits including 401(k) match, stock purchase plan, loan discounts and more</li><li>
National and local discounts on everything from computers and vacations to phones and retail shopping</li><li>
Free checking account, checks and discounted bank services</li></ul> 
This position will be located at: 
208 E Hwy 66 
Tell City, Indiana, 47586 
United States
About Us:
German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.</div>

Personal Banker

Arbor Bank

<div>Job Title: Personal Banker

Reports to: Deposit Manager

Classification: Full Time, non-exempt

Office Location: Nebraska City, NE (911 Central Ave., Nebraska City, NE 68410)

Work Location: In office daily

Hours: Monday thru Friday: 8:00 am to 5:00 pm. Saturday: 8:00 am to 12:00 pm (as needed)

Summary Description
Personal Banker is responsible for providing services by developing, managing, and retaining relationships with deposit customers. This person, independently and/or collaboratively, works with bankers and office staff to actively fulfill the mission of Arbor Bank. This person visits with customers for the purpose of providing customer service, relationship building and cross-sell. This person will independently handle moderately complex to complex customer issues and problems.

Personal Banker Responsibilities
<ul>
<li>Provide New Account services for all deposit products and services included (but not limited to) checking accounts, savings accounts, certificates of deposit, health savings accounts, IRAs, safe deposit boxes.</li>
<li>Ensure that check orders are processed accurately and efficiently</li>
<li>Provide service to customers wishing to change their address, email, or phone number while following bank policies and security procedures</li>
<li>Provide customer service to Standard Online banking and Arbor Mobile customers by resetting passwords, increasing mobile deposit limits, and general login and usage questions.</li>
<li>Images documents to Director for digital storage</li>
<li>Prepare Stop Payments for customers</li>
<li>Provide enhanced customer service to Debit Card customers including issuing new cards, closing cards, and reordering cards, limit increases, travel exemptions, and activation assistance</li>
<li>Remain customer-focused, provide consistent and effective service with an emphasis on customer retention and expansion.</li>
<li>Know the features and benefits of bank products and services.</li>
<li>Develop new banking relationships with prospective clients and expand existing relationships with current customers through the sale and cross-sale of bank products and services.</li>
<li>Proactively work toward achievement of personal and branch sales and customer service goals.</li>
<li>Initiate outgoing Wires</li>
<li>Provide Notary services</li>
<li>Demonstrate commitment, dependability, and respect for other team members.</li>
<li>Regular and predictable attendance, punctuality, and adherence to agreed-upon schedule of availability.</li>
<li>Perform physical requirements as described in the Physical Requirements section</li>
</ul>
Additional Deposit Services Detailed Responsibilities
<ul>
<li>Provide backup coverage for Teller Transactions</li>
<li>Prepare cash orders or ship currency and coin, distribute vault cash to other tellers, and balance branch cash vault</li>
<li>Provide customer service by processing a variety of routine financial transactions including check cashing, withdrawals, deposits, loan payments, night, or mail deposits.</li>
<li>Records all transactions and prepares daily settlements of teller cash and proofs transactions.</li>
<li>Greets customers, delivers prompt and efficient service and provides information about bank products and services.</li>
<li>Answers incoming phone calls and ensures that the caller receives the service they need.</li>
<li>Follows all required security procedures and policies.</li>
<li>Respond promptly to customer issues, questions, and concerns.
</li><li>Project a professional image in dress, manner, communication, and focus.</li>
<li>Demonstrate commitment, dependability, and respect for other team members with regular and predictable attendance, punctuality, and adherence to agreed-upon schedule of availability.</li>
<li>Represent Arbor Bank by participating in community organizations and activities.
</li><li>Performs other duties as assigned.</li>
</ul>
Skills and Experience
<ul>
<li>Minimum of 1 Year Banking Experience</li>
<li>Minimum of 2 years demonstrated customer contact to include: customer service, bookkeeping, computer skills, problem solving.</li>
<li>Ability to define problems, collect data, establish facts, and draw valid conclusions.</li>
<li>Strong organizational skills.</li>
<li>Strong verbal and written communication skills required.</li>
<li>Ability and desire to work with team of employees across multiple locations.</li>
<li>High level of proficiency with organizing, facilitating, leading and negotiating with team of bank personnel to solve customer problems.</li>
</ul>
Software Used
<ul>
<li>Precision Graphical</li>
<li>Integrated Teller</li>
<li>Business Process Manager
</li><li>Navigator and Access Manager</li>
<li>Director</li>
<li>Client-Central</li>
<li>WireXchange</li>
<li>Salesforce</li>
</ul>
Physical demands:
<ul>
<li>The physical demands of the job, including bending, sitting, lifting and driving.</li>
<li>Sedentary work that primarily involves sitting/standing.</li>
<li>Remaining in a stationary position, often standing or sitting for prolonged periods.</li>
<li>Occasionally lifting or carrying objects less than 15 lbs.</li>
<li>Communicating with others to exchange information.</li>
<li>Communicating by means of spoken word to impart oral information to convey detailed spoken instructions to other workers, clients, &amp; the public accurately, loudly and/or quickly.</li>
<li>Constant repeating motions that may include the wrists, hands and/or fingers.</li>
<li>Clear vision at approximately 20&rdquo; or less, including use of computers, mid-range and 20&rsquo; or more.</li>
<li>Ability to hear, understand, and distinguish speech in person, over the telephone, computer and/or remote speech.</li>
<li>Reaching or extending hand(s), arm(s) in any direction, straightening arm(s) and elbow(s) and engaging the shoulders(s).</li>
<li>Assessing the accuracy, neatness and thoroughness of the work assigned.</li>
</ul>
Work environment:
<ul>
<li>No adverse environmental conditions expected.</li>
</ul>
Position type and expected hours of work: full-time, typical work hours 8-5 M-F and Saturdays as needed.

Travel: 3% for training

Affirmative action plan/equal employment opportunity (AAP/EEO) statement: Arbor Bank maintains a policy of non-discrimination with employees and applicants for employment. No aspect of employment with us will be influenced in any manner by race, color, religion, sex, age, national origin, marital status, disability, or any other basis protected by applicable law. We also believe in the principles of the Americans with Disabilities Act (ADA). ADA prohibits employers from unlawfully discriminating against employees or job applicants with disabilities when making employment decisions. We will provide reasonable accommodation to otherwise qualified disabled employees or applicants. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at HR@arborbanking.com</div>

PERSONAL BANKER

Fifth Third Bank

<div>Make banking a Fifth Third better&reg;
 
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
The Personal Banker II position will provide an exceptional customer experience by building and maintaining long lasting relationships with existing and prospective customers. Helping customers to understand and address their financial needs, the banker will provide solutions that span across the customer's lifecycle by utilizing our consultative sales and service process.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES &amp; RESPONSIBILITIES:
<ul><li>Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in a assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate
</li><li>Use of a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations/solutions/advice
</li><li>Maintain working knowledge of products, services, and processes offered
</li><li>Work collaboratively with internal partners to ensure customer's needs are met and all problems are resolved
</li><li>Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs
</li><li>Provide customer support needed reinforcing the value of current and new technology
</li><li>Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp
</li><li>Other duties as assigned
</li></ul>MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
<ul><li>High School Diploma/GED and 1 year customer service experience, or college degree or equivalent military experience
</li><li>Experience in a sales environment required; experience in financial industry a plus
</li><li>Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships
</li><li>Ability to professionally represent Fifth Third Bank in verbal and written communication
</li><li>Capable of analyzing credit and financial information
</li><li>Exhibits business acumen
</li><li>Demonstrated ability in making sound decisions
</li><li>This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position
</li></ul>WORKING CONDITIONS:
<ul><li>Normal office environment
</li><li>Extended viewing of computer screens
</li><li>Periodic travel within the Bancorp footprint to attend meetings and/or training
</li></ul>#LI-PG1
Personal Banker II - Scotts Valley
Total Base Pay Range 44,300.00 - 73,000.00 USD Annual
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION - Scotts Valley, California 95066
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes &ndash; no matter how they are submitted &ndash; will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.</div>

Personal Banker II - Scotts Valley

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