customer service banker

Arvest Bank

<div>Pay is based on a number of factors including the successful candidate&rsquo;s job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits . 
 
Position requires flexibility Monday through Friday 8 am to 6 pm with rotating Saturdays 9 am to 1 pm.
Location: 2590 N Donaghey Ave, Conway, AR.
Summary: 
 
The story of Arvest is one of commitment started by our founders in 1961 with an intense dedication to focusing on our customers. We will always be active and involved members of the communities we serve, and we will always work to put the needs of our customers and associates first as we continue to fulfill our mission &ndash; People helping people find financial solutions for life.
Job Title: Relationship Banker
The Relationship Banker will primarily focus on product sales and exceptional customer service. The associate develops new customer relationships and strengthens existing relationships by ensuring each customer knows and offers appropriate products and services to meet their existing and future financial needs. The Relationship Banker provides expert product advice, clear and concise directions on using self-service banking solutions, transacts business accurately and provides account servicing and problem resolution per established procedures and regulations. The Relationship Banker is a leveled position, beginning with an entry Level 1 and advancing to Level 3. Additionally, with the successful completion of all three Relationship Banker levels, there could be an opportunity to advance into the Relationship Banker 4 leadership position.
&bull; Level 1 - Training: The primary focus will be training and development while working with a seasoned mentor. Progression to Level 2 is dependent upon the successful completion of all training.
&bull; Level 2 &ndash; Proficient: Works independently on routine tasks and with general guidance on complex tasks. Demonstrates superior product knowledge and excellent needs-based selling skills. Upon the recommendation of the Branch Manager or Regional Management and upon demonstrated proficiency in all performance expectations, the associate could advance to Level 3.
&bull; Level 3 &ndash; Advanced: Demonstrating independent action and high initiative, the associate resolves problems, develops recommendations and determines the course of action on new tasks. Tasks could range from complex to highly specialized in nature. Additionally, the Level 3 will also serve as a mentor to Level 1 associates.
What You Will Do at Arvest: (Other duties may be assigned.)
&bull; Contribute to achieving branch sales goals through a consultative sales approach with new and existing customers, following the sales process defined in the CFB Retail Sales Playbook. Through discovery conversations, identify and uncover the customer's financial needs and offer appropriate solutions as Arvest strives to provide a seamless, one-stop shopping experience. Refer qualified customers to specialized sales forces.
&bull; Proactively make outbound calls to generate sales to strengthen further the customer relationship and/or begin customer relationships.
&bull; Identify opportunities to sell consumer loans, accept consumer loan applications and facilitate loan closings. You must also work effectively with the centralized underwriting department.
&bull; Deliver consistent, exceptional customer service by acknowledging every customer promptly, smiling and greeting each customer, introducing yourself, using eye contact, and thanking the customer. Acknowledge customer complaints and follow the established complaint process to ensure customer satisfaction.
&bull; Opens and processes simple, moderately, or highly complex deposit accounts.
&bull; Answer and assist customers&rsquo; questions and concerns, including, but not limited to, helping customers with deposit risk management and day-to-day banking business.
&bull; Maintains in-depth knowledge of products and services, including digital services and delivery options. Support customer usage of products and services that will provide the services they need in the manner most convenient for them. Maintain in-depth knowledge of competitors&rsquo; products, practices, facilities, and prices to sell bank products effectively.
&bull; Participate in branch promotions and marketing initiatives as directed.
&bull; Use sound judgment in applying bank standards, policies, and procedures regarding customers.
&bull; Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to completing compliance training and adhering to internal procedures and controls; reporting any known violations of compliance policy, laws, or regulations; and reporting any suspicious customer and/or account activity.
Supervisory Responsibilities: NA 
 
Responsibilities: 
 
Toolbox for Success:
Level 1:
&bull; High School Diploma or General Education Degree (GED) required.
&bull; Current NMLS SAFE Act Registration or the ability to be registered within 30 days required.
&bull; Demonstrated sales and customer service experience preferred.
&bull; Financial service provider experience preferred.
&bull; College degree preferred.
Level 2:
&bull; High School Diploma or General Education Degree (GED) required.
&bull; Achievement of defined competencies of Level 1 required.
&bull; Current NMLS SAFE Act Registration or the ability to be registered within 30 days required.
Level 3:
&bull; High School Diploma or General Education Degree (GED) required.
&bull; Successful achievement of defined competencies of Level 2 or relevant related experience required.
&bull; Current NMLS SAFE Act Registration or the ability to be registered within 30 days required.
Relevant military experience is considered for veterans and transitioning service members.
Physical Demands:
Regular attendance is an essential function of the job. The associate must be able to travel occasionally within the US, possibly overnight. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
We offer competitive compensation, benefits packages, and significant professional growth.
Arvest Bank is committed to providing equal opportunity to all persons regardless of race, color, race-based hairstyles and textures, religion, marital status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability, veteran status, or any other basis, which now or in the future may be specified by law.
Along with an excellent benefits package, our associates are engaged, rewarded for performance, and encouraged to grow professionally and personally. Our associates drive our future. We urge you to apply if you want to be recognized for your results and empowered to reach your potential. 
 
Grade 12
Pay Range: $20.00 - $24.95 per hour</div>

Relationship Banker (Floater)

WesBanco Bank, Inc.

<div>SUMMARY:
Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Personal Bankers are charged with providing excellent customer service while identifying sales opportunities and performing account transactions. The Personal Banker is responsible for the consistent execution of the consumer-based and business relationship building efforts of a full service banking center. The Personal Banker focuses primarily on the daily sales initiatives and assumes a proactive role in customer interaction and service to include meeting with customers to discuss their specific banking needs in person and via phone. The Personal Banker is also expected to spend significant time initiating outbound telephone calls focused on proper customer onboarding efforts, prospecting of new Retail customers and consistent cross selling of new and existing Retail banking relationships. The Personal Banker will assist the Banking Center Manager in targeted outside sales activities and participate in community service opportunities in the specific community or market.
From an operational standpoint, the Personal Banker is responsible to comply with all established Bank policies, procedures, and security measures. Responsibilities include operating as a teller, assisting in supervising, and/or providing necessary additional support of the banking center's sales and operational objectives as assigned.

ESSENTIAL FUNCTIONS:

Excellent Customer Service

Business development (inside and outside)

Relationship building

Cross-selling of Bank's products and services

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Personally models the standards of the Bank's Mission, Vision, and Pledge.

Required to effectively assess the financial needs of Banking Center clients and make an appropriate recommendation to fulfill the needs of the client.

Consistently meets and exceeds defined sales goals for loans, deposits, partner referrals and profitability.

Promotes the sales culture within the banking center by demonstrating strong ability to sell and cross-sell the Bank's products and services in order to reach individual and team sales goals.
Communicates and partners effectively with branch staff and peers to promote team environment to ensure goals are met.

Continually monitors performance against the banking center goals by adjusting individual goals and initiating sales promotions as needed to meet those goals.

Executes consistent, outbound calling activities inside the banking center by utilizing customer lists. Cross-sells consistently and makes appropriate business line referrals as defined by location goals.

Sets priorities and follows through on the implementation of the defined sales and service activities.

Promotes company products and services in the community to assist in the continuing growth of the Bank.

Supports proper functioning of all day-to-day operations including, but not limited to: customer service, open and close procedures, support of daily vault duties, comply to the control of cash levels, and adhere to the adequate supply of inventory, audit and compliance requirements.

Actively participates in regular sales and staff meetings.
Provides service to customers and prospective customers on various banking matters including the explanation of products being offered and professional resolution of problems/issues.

Builds successful working relationships with internal business partners seeking constructive peer feedback when appropriate.

Demonstrates sound judgment and decision making and by following established guidelines and procedures while utilizing appropriate resources for assistance when needed.

Maintains prescribed security controls to protect self and the banking center against criminal and fraudulent operations and unnecessary risks or exposures.

Maintains a position of trust and responsibility by keeping all sensitive information and customer business confidential and in a secured location.

Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.

Other duties may be assigned.

OTHER SKILLS AND REQUIREMENTS:

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.

Must be willing to register and maintain registry with the Nationwide Mortgage Licensing System and Registry (NMLS), to comply with the S.A.F.E. Act Requirements.

Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs.

Strong consumer lending skills are preferred with a solid understanding of consumer lending products.

Ability to generate new financial relationships through outbound calling, internal business development and building a loyal customer base.

Must possess the ability to effectively interact and build positive customer relationships and be able to clearly express concepts, ideas, and product information verbally and in writing.
Must have strong product knowledge for the level of selling and cross selling performance expected with position.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Sound mathematical and analytical skills preferred.

Must have excellent organizational skills and the ability to multi-task and to be flexible.

Ability to lift and carry up to 25 lbs.

Must be available to work all hours of operations.
Requirements:
High school diploma required.
Banking, cash handling, sales, and customer service experience preferred.
Supervisory or leadership skills desired.</div>

Personal Banker - Ohio Valley Plaza

Farmers & Merchants Bank

Farmers and Merchants Bank in De Leon is looking to add a Personal Banker to our current staff. A Personal Banker is a bank employee who helps customers of the bank with routine financial transactions and customer service. Personal Bankers will process transactions at the teller line and may help with the account opening process when needed. There could be secondary duties such as working on various projects for the Retail department.Our ideal candidate will have computer knowledge, customer service experience, and banking experience. Farmers and Merchants Bank offers a competitive salary with excellent benefits and a positive working environment.Job Details<ul><li>Job Type: Full Time</li><li>Shift and Schedule</li><li>Monday &ndash; Friday, Saturday rotation</li></ul>Essential Duties &amp; ResponsibilitiesTeller Operations<ul><li>Processing transactions accurately and efficiently in accordance with established policies and regulations. Transactions would include cashing checks, acceptance of deposits and loan payments, the process of withdrawals, redeeming bonds, and cash advances.</li><li>Reconciling cash drawers, and monitoring cash limits for respective drawers.</li><li>Responsible for obtaining proper customer identification</li><li>Manage risk in every transaction and detect fraudulent transactions to prevent losses.</li><li>Assist with replenishing and balancing ATMS, where applicable</li><li>Monitor cash limits for respective drawers.</li></ul>Deposit Operations<ul><li>Assist when needed in the account opening process</li><li>File Maintenance or scan on customer and deposit account information on core system</li><li>Review and mail periodic interest and bank notices to customers.</li><li>Assist customers with various customer service-related questions and issues</li><li>Assist with duties of all Retail Banking operation areas as needed, or by supervisor.</li></ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.Job Type: Full-timeBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Personal Banker I

Dieterich Bank

<div>Dieterich Bank is looking for a Retail Banker to join our team at our branch in Edwardsville, IL.
Retail Bankers play a vital role as they represent the face of Dieterich Bank within the communities we serve. This role is responsible for building customer relationships by assisting them to make informed choices, solve problems, and improve their financial well-being.
About Us:
Dieterich Bank has approximately $1.5 billion in assets with 16 locations in South Central Illinois and the Metro East region, as well as a loan production office in South County, St. Louis. At Dieterich Bank, we're not just about banking - we're about building relationships and enhancing lives. Voted one of the best places to work in Illinois for seven consecutive years, we understand the importance of a fulfilling career that aligns with your values and commitments outside of work. That's why we're dedicated to providing a supportive, family-friendly environment where work-life balance is more than just a phrase - it's a reality.
A day in the life of a Retail Banker:
Your priority is to maintain a fun, friendly, professional, and respectful environment as the customer experience is what makes Dieterich Bank different. In short, as a retail banker you will assist customers with new account set up, complete transactions for deposits and withdrawals, process payments, and cash checks. You will be a resource for online banking assistance, fraud related questions, and address change requests. Part of the role also involves selling and promoting our products and services. Confidentiality and resolving customer concerns are a must!
Qualifications:<ul><li>
1-3 years of experience working in a face-to-face customer service role preferably in banking</li><li>
Associate Degree in business or related field preferred
</li><li>Must be dependable and able to work Saturdays on rotation basis</li><li>
Must possess excellent communication skills. Consultative skills to identify a client's financial needs. In addition, must be able to communicate with customers well on a daily basis face-to-face or by telephone.</li><li>
Proficient in the use of technology (Microsoft Office, online banking, apps, etc.)</li><li>
Must demonstrate our core values of Integrity, Value, Service Excellence, &amp; Teamwork.</li><li>
Ability to work well with others and in a team environment, and assist other departments as needed</li><li>
Maintain accuracy by remaining detail focused consistently, and have the ability to organize efficiently</li></ul>
Work Schedule:
This position is a full-time position and requires up to 40 hours each week with a various schedule based on the hours of the branch between 8:00am - 5:00pm. It also involves a rotation of Saturdays working a minimum of two per month between the hours of 9:00 am - 12:00 pm. As staffing allows, a full day off during the week will be rewarded when it's the scheduled Saturday.
Perks of the job:
<ul><li>Group Health Insurance</li><li>
Group Dental &amp; Vision Insurance</li><li>
Life, AD&amp;D &amp; LTD Insurance</li><li>
401(k) Plan - Employer matching available</li><li>
Employee Assistance Program+</li><li>
Discretionary Profit Sharing Plan</li><li>
Discretionary Bonus Plan</li><li>
Profit Sharing Plan</li><li>
Paid Time Off (Holidays, sick time, personal time, and vacation)</li><li>
8 hours of paid time volunteer with a charity of their choice.</li></ul>
Picture yourself coming to work every day in a place where you are doing great things for the people, businesses and causes in our community, and also for yourself. Interested in joining Dieterich Bank's Green Team? Apply today.
Dieterich Bank is an EEO/AA/Vet/Disability Employer.</div>

Personal Banker- Edwardsville

Ballston Spa National Bank

<div>Invest in your future at BSNB! We are seeking a Relationship Banker to provide excellent service to customers and identify products and solutions to meet their financial needs for BSNB's branches in the Capital District. Join a nationally recognized bank and a capital region Best Place to Work!
A DAY IN THE LIFE
On a daily basis, the Relationship Banker II will provide service to customers completing deposit and loan transactions, receipt and payment of cash, and other service related functions. You will be responsible for identifying customer needs and offering appropriate product and service solutions. This position may also be required to work at other branch locations. Our branches operate Monday through Saturday; Saturday availability is required.
QUALIFICATIONS<ul><li>
Successful candidates will have a minimum of an Associate's Degree, Bachelor's Degree in business or related field preferred;</li><li>
Prior experience in a sales and/or service oriented environment and prior cash handling experience required;</li><li>
One to three years' experience in a customer-focused setting, banking preferred;</li><li>
Strong work ethic and attention to detail, and the ability to multi-task required.</li></ul>
OUR INVESTMENT IN YOU
BSNB offers a generous compensation and benefits package. This includes medical, dental, vision, company-paid life insurance, voluntary insurances, both a 401(k) plan with a company match and a pension plan, and tuition reimbursement.
We invest in you with a generous paid time off package along with 11 paid holidays. We believe providing a work-life balance is key to your success and investing in your professional development is an important aspect in your growth and satisfaction.
ABOUT BALLSTON SPA NATIONAL BANK
Established in 1838, we are proud to provide community banking to individuals, families, and businesses located in the greater Capital Region. Twenty-one full-service banking offices provide products and services and digital capabilities geared towards meeting the needs of the markets we serve. As a community-minded financial institution, we make giving back and volunteer work a priority.
BSNB provides all employees and applicants an equal employment opportunity in the manner required by law in all aspects of employment regardless of race, color, religion, creed, national origin, age, sex, sexual orientation, gender identity or expression, marital status, military status, disability, predisposing genetic characteristics, domestic violence victim status or any other status protected by local, state, or federal law. BSNB is a VEVRAA employer and has a desire for priority referrals of protected veterans. We thank all applicants for their interest and will contact those candidates who are under consideration.</div>

Relationship Banker

Wells Fargo

<div>Why Wells Fargo: 
 
Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces &quot;to grow your career&quot; in the U.S. Join us! 
 
About this role: 
 
Wells Fargo is seeking a Relationship Banker (SAFE) to join our National Branch Network, where trusted advice, disciplined growth, and long-term customer relationships define success. This role serves customers across all segments, including affluent customers, as the primary point of contact for everyday banking needs, products and services through scheduled appointments, lobby engagement, and proactive outreach. The role helps customers progress toward their financial goals through planning, digital engagement, and customized deposit, credit, and investment solutions. In addition, this role supports everyday banking activities such as opening accounts, handling service requests, and delivering a seamless experience that makes it easier for customers to manage their banking with confidence. Relationship Bankers will build credibility and loyalty by leading with curiosity and insight, turning meaningful discovery conversations into enduring customer partnerships. You will work in a collaborative branch environment, backed by one of the most recognized banking brands and ongoing coaching, while partnering with colleagues to meet customer needs through appropriate referrals. 
 
Success in this role is driven by strong relationship acumen, proactive customer engagement, and seamless collaboration with partners across Wealth, Home Lending, and Business Banking to deliver a differentiated customer experience. Wells Fargo recognizes and rewards the behaviors that create meaningful customer value and support customers in making informed financial decisions. This role is well suited for professionals who aspire to build a long-term career in financial services, deepen their consultative expertise, and support customers as their financial needs become more complex over time. 
 
In this role you will:<ul><li>
Proactively acquire, manage, and grow a portfolio of consumer and business customer relationships</li><li>
Lead discovery-driven conversations to understand customer goals and deliver tailored banking and credit strategies that strengthen relationships, increase retention, and drive balanced growth across deposits, lending, and investments</li><li>
Partner with a team of professionals across Wealth, Home Lending, and Business Banking to deliver integrated solutions by coordinating warm introductions, setting clear expectations, and taking personal ownership to convert qualified opportunities into closed outcomes</li><li>
Champion digital adoption by educating customers on self-service and mobile banking options to elevate satisfaction, engagement, and service efficiency.</li><li>
Resolve account inquiries and service requests within authorized limits, documenting actions and setting follow-up plans that reinforce trust and ease.</li><li>
Demonstrate risk excellence through accurate documentation, sound judgment, timely issue escalation, and adherence to policies and regulations to support strong control outcomes</li><li>
The Relationship Banker LP (license pending) role is a temporary position until employee has successfully completed licensing and SAFE requirements. Upon successful completion, employees will transition to the Relationship Banker (SAFE) role. Employees hired into the Relationship Banker LP role who are not fully licensed will participate in the Branch Network Licensed Banker program.</li></ul>
Required Qualifications:<ul><li>
2+ years of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education</li><li>
1+ year of assessing and meeting the needs of customers or helping with issue resolution, demonstrated through work or military experience</li><li>
1+ year of building and maintaining effective relationships with customers and partners</li></ul>
Desired Qualifications:<ul><li>
Proven ability to source, acquire, and deepen relationships through proactive outreach and building strong internal partnerships to support the customer experience</li><li>
Knowledge of book of business management practices, documentation of planning conversations, and consistent follow-through to drive retention and balanced growth across deposits, lending, and investments</li><li>
Experience assessing needs and recommending products and services for consumer and business customers</li><li>
Champion digital adoption by educating customers on self-service and mobile banking options to elevate satisfaction, engagement, and service efficiency</li><li>
Demonstrated ability to communicate clearly and confidently, listen with empathy, and build credibility and trust with others</li><li>
1+ year of financial services experience in one or a combination of the following: consumer, home lending, business banking, or investments</li><li>
Successfully completed Financial Industry Regulatory Authority (FINRA) Series 6 and Series 63 examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration</li><li>
State Insurance license(s)</li></ul>
Job Expectations:
<ul><li>Ability to work a schedule that will include most Saturdays</li><li>
This role requires FINRA Series 6, Series 63 (or FINRA recognized equivalents), and State Insurance license(s) which must be active or completed within a designated timeframe. For any FINRA qualification exams earned after Sept. 30, 2018, the Securities Industry Essentials (SIE) exam is also required.
</li><li>For the following states where hired, FINRA Series 65 (or equivalent) examination will also be required to be attempted within a specified period of time: AK, AL, CT, DE, HI, IA, ID, IN, KS, MD, MI, MN, MS, MT, NC, ND, NE, NM, OR, SC, SD, TN, TX, UT, VA, WA, WI, and WY. Wyoming allows referral-only licensed bankers to receive the IAR registration without the Series 65/66. Requirements may change based on current state regulations.</li><li>
Obtaining and maintaining required FINRA licenses is necessary for continued employment. This role also requires meeting enhanced financial fitness and criminal background standards. Wells Fargo will begin the FINRA review process once an offer is accepted.</li><li>
SAFE registration is required at the time of employment and Wells Fargo will initiate the process after your start date. Loan Originators must meet LO/CFPB requirements and comply with Wells Fargo policies, including standards related to financial responsibility, character, fitness, and criminal background. A credit report may be reviewed (credit score not included) and additional ongoing screening may apply.</li><li>
This position is not eligible for Visa sponsorship</li></ul>
Posting Locations:<ul><li>
1421 E. Dixie St. Asheboro, NC</li><li>
1700 N. Main St. High Point, NC</li><li>
2613 Eastchester Dr. High Point, NC</li></ul>
Due to timing and resource needs, positions may not be available at all branch locations outlined in the posting 
 
Posting End Date:
 
7 Jun 2026 
*Job posting may come down early due to volume of applicants.
 
 
We Value Equal Opportunity 
 
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. 
 
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. 
 
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. 
 
Applicants with Disabilities 
 
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . 
 
Drug and Alcohol Policy 
 
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. 
 
Wells Fargo Recruitment and Hiring Requirements: 
 
a. Third-Party recordings are prohibited unless authorized by Wells Fargo. 
 
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.</div>

Relationship Banker Piedmont South District

Arbor Bank

<div>Job Title: Personal Banker

Reports to: Deposit Manager

Classification: Full Time, non-exempt

Office Location: Oakland, Iowa (301 Oakland Ave., Oakland, IA 51560)

Work Location: In office daily

Hours: Monday thru Friday: 8:00 am to 5:00 pm. Saturday: 8:00 am to 12:00 pm (as needed)

Summary Description
Personal Banker is responsible for providing services by developing, managing, and retaining relationships with deposit customers. This person, independently and/or collaboratively, works with bankers and office staff to actively fulfill the mission of Arbor Bank. This person visits with customers for the purpose of providing customer service, relationship building and cross-sell. This person will independently handle moderately complex to complex customer issues and problems.

Personal Banker Responsibilities
<ul>
<li>Provide New Account services for all deposit products and services included (but not limited to) checking accounts, savings accounts, certificates of deposit, health savings accounts, IRAs, safe deposit boxes.</li>
<li>Ensure that check orders are processed accurately and efficiently</li>
<li>Provide service to customers wishing to change their address, email, or phone number while following bank policies and security procedures</li>
<li>Provide customer service to Standard Online banking and Arbor Mobile customers by resetting passwords, increasing mobile deposit limits, and general login and usage questions.</li>
<li>Images documents to Director for digital storage</li>
<li>Prepare Stop Payments for customers</li>
<li>Provide enhanced customer service to Debit Card customers including issuing new cards, closing cards, and reordering cards, limit increases, travel exemptions, and activation assistance</li>
<li>Remain customer-focused, provide consistent and effective service with an emphasis on customer retention and expansion.</li>
<li>Know the features and benefits of bank products and services.</li>
<li>Develop new banking relationships with prospective clients and expand existing relationships with current customers through the sale and cross-sale of bank products and services.</li>
<li>Proactively work toward achievement of personal and branch sales and customer service goals.</li>
<li>Initiate outgoing Wires</li>
<li>Provide Notary services</li>
<li>Demonstrate commitment, dependability, and respect for other team members.</li>
<li>Regular and predictable attendance, punctuality, and adherence to agreed-upon schedule of availability.</li>
<li>Perform physical requirements as described in the Physical Requirements section</li>
</ul>
Additional Deposit Services Detailed Responsibilities
<ul>
<li>Provide backup coverage for Teller Transactions</li>
<li>Prepare cash orders or ship currency and coin, distribute vault cash to other tellers, and balance branch cash vault</li>
<li>Provide customer service by processing a variety of routine financial transactions including check cashing, withdrawals, deposits, loan payments, night, or mail deposits.</li>
<li>Records all transactions and prepares daily settlements of teller cash and proofs transactions.</li>
<li>Greets customers, delivers prompt and efficient service and provides information about bank products and services.</li>
<li>Answers incoming phone calls and ensures that the caller receives the service they need.</li>
<li>Follows all required security procedures and policies.</li>
<li>Respond promptly to customer issues, questions, and concerns.
</li><li>Project a professional image in dress, manner, communication, and focus.</li>
<li>Demonstrate commitment, dependability, and respect for other team members with regular and predictable attendance, punctuality, and adherence to agreed-upon schedule of availability.</li>
<li>Represent Arbor Bank by participating in community organizations and activities.
</li><li>Performs other duties as assigned.</li>
</ul>
Skills and Experience
<ul>
<li>Minimum of 1 Year Banking Experience</li>
<li>Minimum of 2 years demonstrated customer contact to include: customer service, bookkeeping, computer skills, problem solving.</li>
<li>Ability to define problems, collect data, establish facts, and draw valid conclusions.</li>
<li>Strong organizational skills.</li>
<li>Strong verbal and written communication skills required.</li>
<li>Ability and desire to work with team of employees across multiple locations.</li>
<li>High level of proficiency with organizing, facilitating, leading and negotiating with team of bank personnel to solve customer problems.</li>
</ul>
Software Used
<ul>
<li>Precision Graphical</li>
<li>Integrated Teller</li>
<li>Business Process Manager
</li><li>Navigator and Access Manager</li>
<li>Director</li>
<li>Client-Central</li>
<li>WireXchange</li>
<li>Salesforce</li>
</ul>
Physical demands:
<ul>
<li>The physical demands of the job, including bending, sitting, lifting and driving.</li>
<li>Sedentary work that primarily involves sitting/standing.</li>
<li>Remaining in a stationary position, often standing or sitting for prolonged periods.</li>
<li>Occasionally lifting or carrying objects less than 15 lbs.</li>
<li>Communicating with others to exchange information.</li>
<li>Communicating by means of spoken word to impart oral information to convey detailed spoken instructions to other workers, clients, &amp; the public accurately, loudly and/or quickly.</li>
<li>Constant repeating motions that may include the wrists, hands and/or fingers.</li>
<li>Clear vision at approximately 20&rdquo; or less, including use of computers, mid-range and 20&rsquo; or more.</li>
<li>Ability to hear, understand, and distinguish speech in person, over the telephone, computer and/or remote speech.</li>
<li>Reaching or extending hand(s), arm(s) in any direction, straightening arm(s) and elbow(s) and engaging the shoulders(s).</li>
<li>Assessing the accuracy, neatness and thoroughness of the work assigned.</li>
</ul>
Work environment:
<ul>
<li>No adverse environmental conditions expected.</li>
</ul>
Position type and expected hours of work: full-time, typical work hours 8-5 M-F and Saturdays as needed.

Travel: 3% for training

Affirmative action plan/equal employment opportunity (AAP/EEO) statement: Arbor Bank maintains a policy of non-discrimination with employees and applicants for employment. No aspect of employment with us will be influenced in any manner by race, color, religion, sex, age, national origin, marital status, disability, or any other basis protected by applicable law. We also believe in the principles of the Americans with Disabilities Act (ADA). ADA prohibits employers from unlawfully discriminating against employees or job applicants with disabilities when making employment decisions. We will provide reasonable accommodation to otherwise qualified disabled employees or applicants. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at HR@arborbanking.com</div>

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