customer service representative Jobs in Cairo

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Bupa Global

<div>
 
 
 Customer Service Consultant
 
 
 
 
 Cairo, Egypt
 
 
 
 
 Permanent
 
 
 
 
 
 
 
 We make health happen
 
 
 
 
 
 
 We&rsquo;re expanding our customer service team in Cairo and looking for customer-focused advisors to work in
 
 
 rotational shifts including (over-night shifts)
 
 
 . You&rsquo;ll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions. With full training and ongoing coaching, you&rsquo;ll manage all customer types: individuals, corporates, and intermediaries. Resolving even complex issues without escalation. If you&rsquo;re passionate about delivering exceptional service and putting customers first, we&rsquo;d love to hear from you.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Authorize or reject treatment requests before procedures
 </li>
 <li>
 Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues
 </li>
 <li>
 Manage membership updates, billing inquiries, and document issuance
 </li>
 <li>
 Coordinate international medical appointments and support cross-departmental communication
 </li>
 <li>
 Investigate and resolve complaints, ensuring customer satisfaction
 </li>
 <li>
 Maintain accurate system records and support new team members
 </li>
 <li>
 Collaborate with providers and internal teams to deliver seamless service
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 
 
 
 &bull; Fresh graduates with a medical background are welcome to apply
 
 
 Able to demonstrate that you pay due regard to customers and treat them fairly by:
 
 
 &bull; Being able to explain the impact that your role and actions have on the fair treatment of customers
 
 
 &bull; Being able to explain the potential implications for customers who are not treated fairly by you or others
 
 
 &bull; Making the fair treatment of customers central to all that you do
 
 
 &bull; Always seeking to be competent to do your job e.g. by completing all compulsory regulatory training on time to ensure that you have all the necessary knowledge and skills
 
 
 
 
 
 
 Why Bupa
 
 
 
 
 
 
 We&rsquo;re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose &ndash; helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
 
 
 We encourage all of our people to &ldquo;Be you at Bupa&rdquo;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That&rsquo;s why we especially encourage applications from people with diverse backgrounds and experiences.
 
 
 Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We&rsquo;ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
 
 
 If you require information regarding this role in an alternative format, please email: careers@bupa.com
 
 
 
 
</div>

BEI CS Consultant

Concentrix

<div>
 
 Job Title:
 
 
 
 Customer Service - Telecommunication Advisor Vacancies
 
 
 
 
 
 
 Job Description:
 
 
 Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success?
 
 
 The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.
 
 
 
 
 
 
 Requirements :-
 
 
 
 - GRADs only
 
 
 - English level B2 or above is a MUST
 
 
 - Ready to start immediately
 
 
 -Flexible with night &amp; Over night shifts
 
 
 
 
 
 
 Benefits :-
 
 
 
 - Transportation Provided
 
 
 - Social &amp; Medical insurance
 
 
 - Immediately Hiring
 
 
 - Night Shifts Allowance
 
 
 - 24/7 Shifts
 
 
 -Competitive Salary
 
</div>

Customer Service Representative - English Speakers

WOROOD

<div>
 Job Description:
 
 
 Handle day-to-day customer service inquiries across all channels (phone, email, chat, and
 
 
 face-to-face when needed), while owning complex, high-impact cases and supporting the team
 
 
 when required
 
 
 Manage escalated customer complaints and complex cases, including hard calls, with
 
 
 confidence and empathy.
 
 
 Communicate clearly and professionally, demonstrating sound judgment across all customer
 
 
 touchpoints.
 
 
 Address cases raised from social media and other platforms, ensuring timely and appropriate
 
 
 resolution.
 
 
 Manage order follow-ups and coordinate with logistics to resolve delivery delays or service
 
 
 issues.
 
 
 Identify at-risk customers and apply retention-focused solutions to prevent churn.
 
 
 Act as the first senior escalation point prior to management involvement, ensuring full case
 
 
 ownership.
 
 
 Maintain brand tone and service standards in all customer interactions, including sensitive
 
 
 situations.
 
 
 Monitor assigned ticket queues, prioritize cases effectively, and support SLA achievement
 
 
 through timely follow-up and resolution.
 
 
 Proactively track open tickets, aging cases, and response times, escalating risks that may
 
 
 impact SLA performance.
 
 
 Collect customer feedback and identify reasons for returns or dissatisfaction to support
 
 
 service improvement.
 
 
 Identify when a case requires management escalation and coordinate accordingly with clear
 
 
 documentation.
 
 
 Requirements:
 
 
 5+ years of customer service experience, preferably within e-commerce, fashion, or
 
 
 international service environments.
 
 
 Excellent verbal and written communication skills in Arabic and English.
 
 
 Strong phone etiquette with the ability to manage challenging and escalated conversations.
 
 
 Experience handling customer escalations, retention cases, and social media interactions.
 
 
 High emotional intelligence and sound professional judgment, with a strong sense of
 
 
 ownership and the ability to manage customer interactions effectively.
 
 
 Strong problem-solving skills with attention to detail and organization.
 
 
 Ability to multitask and work under pressure in a fast-paced environment.
 
 
 Passion for delivering high-quality customer experiences and driving customer loyalty.
 
 
 Fluency in English is a must.
 
 
 Experience in offshore or international customer service environments is a plus.
 
 
 Familiarity with CRM platforms (e.g., Zendesk, Gorgias) is a plus.
</div>

Senior Customer Service

Element Real Estate

<div>
 
 Company Description
 
 
 
 Element Real Estate is a consulting firm specializing in comprehensive commercial and residential property solutions for investors across Egypt. With a focus on delivering superior service, we support clients in making informed real estate investment decisions. Renowned for our in-depth market knowledge and commitment to client satisfaction, we aim to foster long-lasting relationships while driving investment success.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role located in New Cairo for a Senior Property Consultant. The Senior Property Consultant will manage client consultations, provide expert guidance on property investments, and develop tailored solutions based on client needs. Responsibilities include promoting real estate offerings, negotiating sales transactions, and maintaining excellent customer service. The role involves staying informed about real estate market trends and building relationships with clients to achieve sales targets.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Proficiency in Consulting, Real Estate, and Sales
 </li>
 <li>
 Strong Communication and Customer Service skills
 </li>
 <li>
 Ability to build rapport with clients and deliver tailored property solutions
 </li>
 <li>
 Experience in the real estate industry, with knowledge of the local market preferred
 </li>
 <li>
 Exceptional organizational and negotiation skills
 </li>
 <li>
 Proficiency with CRM systems and real estate tools is a plus
 </li>
 <li>
 Bachelor's degree in Business, Real Estate, or a related field is advantageous
 </li>
 </ul>
</div>

Senior Property Consultant

Etisalat Telecom

<div>
 
 
 e&amp; CX Solutions is hiring very good English up to Excellent English speakers to be a customer service advisor responsible for handling UAE customers through calls. (Etisalat UAE MSE account).
 
 
 
 
 
 Job requirements:
 
 
 .Grad of any major
 
 
 .Very good up to Excellent English speakers (B2/B1+)
 
 
 .Flexibility with rotational shifts
 
 
 
 
 
 Job Benefits:
 
 
 .Salary up to 19000 net
 
 
 Up to 700 AED commission
 
 
 .Cola increase from the joining date (20%)
 
 
 .career path (insource)
 
 
 .Social and medical insurance
 
 
 .Free VPN line
 
 
 .Salary annual increase
 
 
 .bonus program (3k eg)
 
 
 .chance for promoted after 6 months
 
 
 .Unlimited commission
 
 
 .Referral program (6k eg)
 
 
 .Opportunity To travel To UAE
 
 
 
 
 
 Location:Maadi, Degla Square (No transportation provided)
 
 
</div>

Customer service Representative.(B1+English)

Winners Coldwellbanker

<div>
 
 Company Description
 
 
 
 Winners Coldwellbanker is dedicated to transforming real estate opportunities into swift and meaningful successes for investors, buyers, and developers. Focused on efficiency, our team delivers personalized strategies that create immediate value, helping clients achieve their objectives quickly. Whether through investment guidance or support for real estate development projects, Winners is committed to delivering results. We pride ourselves on being a leading force in the real estate industry with a reputation for excellence and responsiveness.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site Property Consultant role based in New Cairo. The Property Consultant will be responsible for identifying and managing real estate opportunities, leading sales and rental processes, and maintaining strong client relationships. Day-to-day tasks include providing property market insights, conducting client consultations, developing and implementing sales strategies, and coordinating property site visits. The consultant will also stay updated on market trends and assist clients with negotiations and documentation.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong sales and negotiation skills, with a proven ability to close deals
 </li>
 <li>
 Customer service and interpersonal skills to build and maintain client relationships
 </li>
 <li>
 Knowledge of the local real estate market and property trends
 </li>
 <li>
 Excellent communication and presentation abilities
 </li>
 <li>
 Fluency in written and spoken English; additional languages are a plus
 </li>
 <li>
 Proficiency in CRM software, Microsoft Office Suite, and online property tools
 </li>
 <li>
 Ability to multitask and work independently in a fast-paced environment
 </li>
 <li>
 A valid driver's license and reliable transportation
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Real Estate, or a related field is preferred
 </li>
 </ul>
</div>

Property Consultant

Blue Rock Real Estate

<div>
 
 Company Description
 
 
 
 Blue Rock Real Estate is a premier real estate brokerage in Egypt with offices in EDNC, New Cairo, and Galleria 40, Sheikh Zayed. We specialize in property transactions, including buying, selling, leasing, and investment opportunities, offering tailored and strategic solutions backed by expert market insights. As a trusted and results-driven partner, we prioritize professionalism and precision in all our services. We also place a strong emphasis on nurturing talent through continuous training, mentorship, and career development to ensure our team excels in their roles and exceeds client expectations.
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for a Property Consultant located in New Cairo. The Property Consultant will be responsible for guiding clients through property transactions, including sales, purchases, or leases. Day-to-day tasks include consulting with clients to understand their needs, providing expert advice on the real estate market, conducting property tours, negotiating deals, and delivering exceptional customer service. Building and maintaining long-term relationships with clients to ensure their satisfaction is also a key part of the role.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong skills in Consulting and Real Estate, with an understanding of the property market and trends
 </li>
 <li>
 Exceptional Communication and Customer Service abilities to build and maintain client relationships
 </li>
 <li>
 Proven Sales skills with a track record of meeting or exceeding targets
 </li>
 <li>
 Ability to work in a fast-paced environment and handle multiple client needs effectively
 </li>
 <li>
 Strong negotiation and problem-solving skills
 </li>
 <li>
 Ability to work independently and collaboratively within a team
 </li>
 <li>
 Prior experience in the real estate sector is an advantage
 </li>
 <li>
 Bachelor&rsquo;s degree in Business, Real Estate, or a related field is preferred
 </li>
 </ul>
</div>

Explore 476+ Customer service consultant in Cairo this April. Find roles across top companies and apply now to boost your career.

476 customer service consultant jobs In Cairo

BEI CS Consultant

Customer Service Representative - English Speakers

Senior Customer Service

Senior Property Consultant

Customer service Representative.(B1+English)

Property Consultant

Property Consultant