customer service representative

call center representative

customer service specialist Jobs in Cairo

customer service specialist

business consultant- ( key account manager) Jobs in Cairo

client engagement specialist Jobs in Cairo

client engagement specialist

customer service consultant

Bupa UK

<div>
 
 Job Description
 
 
 
 
 Customer Service Consultant
 
 
 
 
 Cairo, Egypt
 
 
 
 
 Fixed Term
 
 
 
 
 We make health happen
 
 
 
 We&rsquo;re expanding our customer service team in Cairo and looking for customer-focused advisors to work in rotational shifts. You&rsquo;ll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions. With full training and ongoing coaching, you&rsquo;ll manage all customer types: individuals, corporates, and intermediaries. Resolving even complex issues without escalation. If you&rsquo;re passionate about delivering exceptional service and putting customers first, we&rsquo;d love to hear from you.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Authorize or reject treatment requests before procedures
 </li>
 <li>
 Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues
 </li>
 <li>
 Manage membership updates, billing inquiries, and document issuance
 </li>
 <li>
 Coordinate international medical appointments and support cross-departmental communication
 </li>
 <li>
 Investigate and resolve complaints, ensuring customer satisfaction
 </li>
 <li>
 Maintain accurate system records and support new team members
 </li>
 <li>
 Collaborate with providers and internal teams to deliver seamless service
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 Able to demonstrate that you pay due regard to customers and treat them fairly by:
 
 
 <ul>
 <li>
 Being able to explain the impact that your role and actions have on the fair treatment of customers
 </li>
 <li>
 Being able to explain the potential implications for customers who are not treated fairly by you or others
 </li>
 <li>
 Making the fair treatment of customers central to all that you do
 </li>
 <li>
 Always seeking to be competent to do your job e.g. by completing all compulsory regulatory training on time to ensure that you have all the necessary knowledge and skills
 
 
 </li>
 </ul>
 
 Why Bupa
 
 
 
 We&rsquo;re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose &ndash; helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
 
 
 We encourage all of our people to &ldquo;Be you at Bupa&rdquo;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That&rsquo;s why we especially encourage applications from people with diverse backgrounds and experiences.
 
 
 Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We&rsquo;ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
 
 
 If you require information regarding this role in an alternative format, please email: careers@bupa.com
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Area
 
 
 
 Locations:
 
 
 Egypt - Cairo
</div>

Customer Service Consultant

Concentrix

<div>
 
 Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as a Customer Service Representative in Concentrix.
 
 
 
 
 
 The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.
 
 
 
 
 
 
 
 
 Qualifications:
 
 <ul>
 <li>
 
 Fluent in English (B2 - C1).
 
 </li>
 <li>
 
 Flexible with rotational shifts including night and overnight shifts.
 
 </li>
 <li>
 
 Ready to start immediately.
 
 </li>
 </ul>
 
 
 
 
 
 
 
 Benefits:
 
 <ul>
 <li>
 Attractive salary packages.
 </li>
 <li>
 Transportation provided (Door to door for ladies through night and overnight shifts).
 </li>
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 Social &amp; medical insurance.
 </li>
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 Paid training.
 </li>
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 Opportunity to get promoted after 6 months.
 </li>
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 Free online courses.
 </li>
 </ul>
 
 
</div>

Customer Service Representative (English Speakers)

Konecta

<div>
 
 Customer Service Agent &ndash; Reservations | Hertz
 
 
 
 
 
 Are you passionate about sales and delivering exceptional customer experiences? Join
 
 Hertz
 
 as a
 
 Contact Centre Agent &ndash; Reservations
 
 and play a key role in converting customer enquiries into successful reservations while exceeding service expectations.
 
 
 
 
 
 Job Purpose
 
 
 As a Contact Centre Agent &ndash; Reservations, your primary mission is to handle all incoming customer calls in line with Hertz quality standards, procedures, and guidelines. You will build strong customer relationships, promote Hertz products and loyalty programs, and convert calls into confirmed reservations while ensuring outstanding customer satisfaction.
 
 
 
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Receive and manage incoming calls, maximizing conversion into sales.
 </li>
 <li>
 Promote and sell Hertz products and services, including loyalty programs.
 </li>
 <li>
 Achieve sales, call-handling, and quality performance targets.
 </li>
 <li>
 Participate actively in team briefs and one-on-one meetings to support team goals.
 </li>
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 Share customer feedback with Team Leaders to support continuous improvement.
 </li>
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 Track reservation requests and provide timely follow-ups.
 </li>
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 Support other markets by handling cross-market calls when required.
 </li>
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 Handle customer complaints professionally to maintain a positive brand image.
 </li>
 <li>
 Support onboarding by tutoring and assisting new reservation sales agents.
 </li>
 <li>
 Perform additional tasks assigned by the Team Leader.
 </li>
 </ul>
 
 
 
 
 Professional Experience
 
 <ul>
 <li>
 Previous experience in sales, customer service, or a contact center environment is required.
 </li>
 </ul>
 
 
 
 
 Knowledge &amp; Qualifications
 
 <ul>
 <li>
 Proficient in Microsoft Office (Word &amp; Excel) and comfortable using intranet systems.
 </li>
 <li>
 Excellent keyboard skills (minimum 25 WPM).
 </li>
 <li>
 Fluency in English and/or relevant market language.
 </li>
 <li>
 Leaving Certificate or equivalent educational qualification.
 </li>
 </ul>
 
 
 
 
 Skills &amp; Competencies
 
 
 
 Core Skills:
 
 
 <ul>
 <li>
 Strong sales and persuasive communication skills.
 </li>
 <li>
 Highly customer-focused with strong adherence to processes and guidelines.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Strong problem-solving and prioritization abilities.
 </li>
 <li>
 Ability to thrive in a fast-paced environment.
 </li>
 <li>
 Team player with strong relationship-building skills.
 </li>
 </ul>
 
 
 Core Competencies:
 
 
 <ul>
 <li>
 Relationship Management &amp; Teamwork
 </li>
 <li>
 Effective Communication
 </li>
 <li>
 Business &amp; Customer Orientation
 </li>
 <li>
 Analysis &amp; Decision Making
 </li>
 <li>
 Organization &amp; Resource Management
 </li>
 </ul>
 
 
 Personality Traits:
 
 
 <ul>
 <li>
 Drive &amp; Initiative
 </li>
 <li>
 Professionalism &amp; Resilience
 </li>
 <li>
 Adaptability &amp; Flexibility
 </li>
 </ul>
 
 
</div>

Customer Service (English speaker)

<div>
 
 Job Title:
 
 
 
 Customer Service - Telecommunication Advisor Vacancies
 
 
 
 
 
 
 Job Description:
 
 
 Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success?
 
 
 The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.
 
 
 
 
 
 
 Requirements :-
 
 
 
 - GRADs only
 
 
 - English level B2 or above is a MUST
 
 
 - Ready to start immediately
 
 
 -Flexible with night &amp; Over night shifts
 
 
 
 
 
 
 Benefits :-
 
 
 
 - Transportation Provided
 
 
 - Social &amp; Medical insurance
 
 
 - Immediately Hiring
 
 
 - Night Shifts Allowance
 
 
 - 24/7 Shifts
 
 
 -Competitive Salary
 
</div>

Customer Service Representative - English Speakers

Urban Miles

<div>
 
 
 Role Description
 
 
 
 This is a full-time, on-site position for a Senior Property Consultant located in New Cairo. As a Senior Property Consultant, your responsibilities will include advising clients on real estate transactions, building long-term client relationships, conducting market analyses, and helping clients make informed decisions. You will play a crucial role in providing excellent customer service, meeting sales targets, and representing Urban Miles' values in all client interactions.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong consulting and advisory skills to help clients evaluate property options
 </li>
 <li>
 Excellent communication and customer service skills to build and maintain relationships
 </li>
 <li>
 Proven ability in sales and negotiating deals to meet targets
 </li>
 <li>
 Experience and knowledge in the real estate market, including trends and investment opportunities
 </li>
 <li>
 Exceptional organizational and time management skills
 </li>
 <li>
 Proficiency in using CRM tools and real estate management software is a plus
 </li>
 <li>
 Bachelor&rsquo;s degree in Business, Real Estate, or a related field is preferred
 </li>
 </ul>
</div>

Senior Sales ( Real Estate)

Real Estate Developer

<div>
 
 Company Description
 
 
 
 We are a leading real estate developer specializing in creating iconic spaces. Our projects span residential, commercial, and mixed-use developments, combining innovative design and the latest sustainable practices. With a strong focus on delivering projects that provide exceptional value, we prioritize both architectural excellence and financial performance. We are committed to turning visions into reality through customer-centric and quality-driven approaches.
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role based in Cairo, Egypt, for a Senior Property Consultant. The Senior Property Consultant will be responsible for advising clients on real estate investments, identifying property listings that meet client requirements, and guiding clients through property transactions. Day-to-day responsibilities include generating leads, conducting market research, negotiating deals, providing exceptional customer service, and achieving sales targets. The role requires a proactive approach to understanding client needs and offering tailored solutions in a competitive market environment.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Strong skills in Consulting and Real Estate, with a proven ability to guide clients and provide market insights.
 </li>
 <li>
 Proficiency in Communication and Customer Service to foster trust, address inquiries, and ensure a positive client experience.
 </li>
 <li>
 Expertise in Sales, including lead generation, deal negotiation, and achieving sales targets.
 </li>
 <li>
 Knowledge of the real estate market, including trends, property valuation, and legal regulations in Cairo, Egypt.
 </li>
 <li>
 Additional qualifications such as a Bachelor's degree in Real Estate, Business Administration, or a related field are preferred.
 </li>
 <li>
 Strong organizational and time management skills, with the ability to multitask and meet deadlines.
 </li>
 <li>
 Proficiency in relevant software and CRM tools is a plus.
 </li>
 <li>
 Demonstrated ability to build and maintain client relationships effectively.
 </li>
 </ul>
</div>

Senior Property Consultant

The Address Investments

<div>
 
 The Address Investments is a leading real estate company in Egypt and the Middle East, renowned for turning real estate dreams and investments into rewarding realities. We offer a variety of developments tailored to suit clients' budgets, ensuring the best deals. Our team of experts and consultants provide a high standard of service, making us a trend-setting pioneer in the real estate field. Based in Cairo, we take pride in our pro-active team, their healthy atmosphere, and strategic approach that set us apart from others in the industry.
 
 
 
 Role Description
 
 
 
 
 
 
 This is a full-time, on-site role for a Salesperson located in Cairo. The Sales Consultant will be responsible for presenting various real estate projects to clients, understanding their needs, and providing tailored options. Day-to-day tasks include meeting with clients, providing excellent customer service, consulting clients on the best property options, and maintaining client relationships to ensure customer satisfaction. The role involves active collaboration with the sales team to achieve sales targets and contribute to the company's growth.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Sales Consulting and Consulting skills
 </li>
 <li>
 Customer Satisfaction and Customer Service experience
 </li>
 <li>
 Strong Communication skills
 </li>
 <li>
 Ability to understand and address client needs effectively
 </li>
 <li>
 Proven track record in sales or real estate is a plus
 </li>
 <li>
 Bachelor's degree in Business Administration, Marketing, or related field
 </li>
 <li>
 Excellent interpersonal and negotiation skills
 </li>
 <li>
 Fluent in English and Arabic languages
 </li>
 </ul>
</div>

Fresh Sales Specialist (Zero Experience)

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