property consultant

etic, service desk - associate Jobs in Cairo

etic, service desk - associate

senior consultant

arabic customer service agent. Jobs in Cairo

arabic customer service agent.

associate consultant

customer service consultant

Gilbarco Veeder-Root

<div>
 
 
 JOB TITLE
 
 : CUSTOMER SERVICE CONSULTANT
 
 
 
 REPORTING TO
 
 : CUSTOMER SERVICE MANAGER
 
 
 
 
 
 
 PURPOSE OF POSITION
 
 
 
 The Customer Service Assistant is tasked with to drive all the back-office activities necessary to receive, to process and confirm customers&rsquo; orders timely, for any customers within the MEA region for any customer or distributor buying Solution driven products offered for the Retails and Fuelling Solutions Industry. The role has the objective to maximize the efficiency in order intake, end to end order management and revenue for the given period and to match customers&rsquo; delivery time expectation and to improve or enhance our customer&rsquo;s experience. He/She is also responsible to manage all outbound customs and trade issues and maintain all relevant customers&rsquo; data.
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 <ul>
 <li>
 Full understanding of international trade requirements especially within the Middle East and Africa region
 </li>
 <li>
 Assessing and processing orders with factories and customers
 </li>
 <li>
 Evaluation of orders and get necessary approval like pricing, discount, shipping information, etc. before processing orders
 </li>
 <li>
 Logging of all orders and tracking details of shipments in Sales Force
 </li>
 <li>
 Co-ordinating with factories on production lead times and ensure order readiness
 </li>
 <li>
 Attend calls with all factories to understand production issues and discuss ways to improve delivery times
 </li>
 <li>
 Ensuring an appropriate order flow with the compliance to organizational policies
 </li>
 <li>
 Co-ordinating with the finance department to resolve invoice and pricing issues
 </li>
 <li>
 Monitoring and evaluation of all orders and sales processes as well as provide weekly reports to all customers
 </li>
 <li>
 Management of the communication with the sales department and customers
 </li>
 <li>
 Working with factory and customers for inspection processes to ensure smooth shipment
 </li>
 <li>
 Check the accuracy of the shipping documents and work pro-actively to avoid any issues during custom clearance
 </li>
 <li>
 File all documents on respective order folders and share the same with customers, sales, AR team when necessary
 </li>
 <li>
 Work with factory / customer on Letter of Credits and provide necessary inputs
 </li>
 <li>
 Co-ordinating with forwarders and customers on shipments deliveries
 </li>
 <li>
 Logging, monitoring and evaluation of all order issues
 </li>
 <li>
 Assistance to Sales teams in obtaining required proforma documents and related information as required
 </li>
 </ul>
 
 
 
 
 
 POSITION RELATIONSHIPS
 
 
 
 
 Internal
 
 
 <ul>
 <li>
 Head of Departments
 </li>
 <li>
 Key Accounts Managers
 </li>
 <li>
 Regional Sales Managers
 </li>
 <li>
 Finance team
 </li>
 </ul>
 
 
 External
 
 
 <ul>
 <li>
 Factories
 </li>
 <li>
 Suppliers
 </li>
 <li>
 Customers
 </li>
 <li>
 Freight agents
 </li>
 </ul>
 
 
 
 
 
 MEASURES OF PERFORMANCE
 
 
 
 Leading: Customer Retention, Customer Satisfaction
 
 
 Lagging: Revenue growth, On time response and delivery
 
 
 
 
 
 
 
 
 
 PERSONAL QUALIFICATIONS &amp; EXPERIENCE
 
 
 
 
 Experience/Knowledge
 
 
 
 
 Required
 
 
 <ul>
 <li>
 5-year customer service experience
 </li>
 <li>
 Experience in Order Management
 </li>
 <li>
 Experience in Logistics and Supply Chain
 </li>
 <li>
 Experience in International Trade
 </li>
 <li>
 Knowledge of import/export carriers and customs matters.
 </li>
 </ul>
 
 
 
 Preferred
 
 
 
 <ul>
 <li>
 Customer service experience in a similar industry
 </li>
 <li>
 Order Management experience in a s similar industry
 </li>
 <li>
 Further studies to include Logistics and supply chain.
 </li>
 <li>
 Further knowledge to include International Trade
 </li>
 <li>
 Experience on Sales Force an advantage
 </li>
 </ul>
 
 
 
 
 
 Specific Skills
 
 
 <ul>
 <li>
 Strong Excel dashboard and visual presentation skills
 </li>
 <li>
 Significant attention to detail
 </li>
 <li>
 Problem solving and decision-making skills.
 </li>
 <li>
 Strong interpersonal and communication skills (Verbal &amp; Written)
 </li>
 <li>
 Strong teamwork attitude
 </li>
 <li>
 Fuel Retail industry knowledge and experience
 </li>
 <li>
 Extensive knowledge of internal MRP processes and infrastructure
 </li>
 </ul>
 
 
 
 
 
 Language Proficiency
 
 
 <ul>
 <li>
 English / French / Arabic- Full Professional Proficiency
 </li>
 </ul>
 
 
 
 
 
 WHO IS GILBARCO VEEDER-ROOT
 
 
 
 Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.
 
 
 
 WHO IS VONTIER
 
 
 
 Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves &ndash; delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company&rsquo;s website at www.vontier.com.
 
 
 
 At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.
 
 
 
 Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
 
 
 Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
 
 
 
 Together, let&rsquo;s enable the way the world moves!
 
 
</div>

Customer Service Consultant

Y THE BROKERS

<div>
 
 Company Description
 
 
 
 Y THE BROKERS is the first certified brokerage in the real estate sector, committed to providing clients with the most beneficial real estate decisions. Offering a full range of real estate services, we aim to create a seamless experience for selling and buying transactions. By combining integrated services with our experienced agents, we help empower everyone's next move into the real world.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Property Consultant located in New Cairo. The Property Consultant will be responsible for providing consulting services to clients, ensuring excellent communication, delivering top-notch customer service, and executing sales efforts. Day-to-day tasks include meeting with clients, understanding their needs, presenting suitable properties, and guiding them through the buying or selling process.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Strong Consulting skills
 </li>
 <li>
 Excellent Communication skills
 </li>
 <li>
 Exceptional Customer Service skills
 </li>
 <li>
 Proven Sales skills
 </li>
 <li>
 Experience in the Real Estate sector
 </li>
 <li>
 Ability to work independently and manage time effectively
 </li>
 <li>
 Bachelor's degree in Business, Real Estate, or related field is preferred
 </li>
 </ul>
</div>

Property Consultant

The Address Investments Egypt

<div>
 
 
 Job Summary:
 
 
 
 We are seeking a highly motivated and results-driven
 
 Property Consultant
 
 to join our dynamic real estate team. The successful candidate will be responsible for assisting clients in buying, selling, or renting properties while delivering outstanding customer service and expert market knowledge.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Assist clients in buying, selling, and renting properties.
 </li>
 <li>
 Conduct property viewings and provide detailed information to potential buyers/tenants.
 </li>
 <li>
 Build and maintain strong relationships with clients, property owners, and developers.
 </li>
 <li>
 Provide expert guidance and advice on market trends, prices, and legal requirements.
 </li>
 <li>
 Negotiate property prices and terms on behalf of clients to reach mutually beneficial agreements.
 </li>
 <li>
 Promote properties through marketing channels including digital listings, social media, and events.
 </li>
 <li>
 Maintain an up-to-date database of available properties and prospective clients.
 </li>
 <li>
 Stay current with local real estate laws, regulations, and market developments.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Proven experience as a property consultant, real estate agent, or similar role.
 </li>
 <li>
 Strong sales, negotiation, and communication skills.
 </li>
 <li>
 Knowledge of property management and real estate laws.
 </li>
 <li>
 Ability to work independently and manage time effectively.
 </li>
 <li>
 Proficiency with CRM systems and Microsoft Office.
 </li>
 <li>
 Valid real estate license (if applicable).
 </li>
 <li>
 Fluency in [Language(s)].
 </li>
 </ul>
 
 
 Preferred Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Real Estate, or related field.
 </li>
 <li>
 Experience in [residential/commercial/luxury/off-plan] properties.
 </li>
 <li>
 Familiarity with the local real estate market.
 </li>
 </ul>
 
 
 What We Offer:
 
 
 <ul>
 <li>
 Competitive commission structure and incentives.
 </li>
 <li>
 Training and career development opportunities.
 </li>
 <li>
 Supportive and collaborative team environment.
 </li>
 <li>
 Access to premium property listings and leads.
 </li>
 </ul>
 
 
</div>

Broker Agent ( Experience)

Abou Ghaly Motors

<div>
 
 
 Job Purpose
 
 
 
 As a Sales Consultant for Subaru, you will play a key role in promoting the brand's vehicles, identifying and addressing customer needs, and driving sales performance. You will be responsible for building lasting relationships with potential and existing clients, negotiating deals, and contributing to the overall success of the showroom by meeting and exceeding sales targets.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Develop and maintain a strong network to generate new sales leads and referrals.
 </li>
 <li>
 Engage with existing and previous customers to introduce new models, services, and product enhancements.
 </li>
 <li>
 Conduct vehicle demonstrations tailored to customer needs and preferences, ensuring a consultative sales approach.
 </li>
 <li>
 Achieve monthly and annual sales targets within the agreed timeframes.
 </li>
 <li>
 Match vehicle features and specifications with customer requirements to propose the most suitable options.
 </li>
 <li>
 Provide accurate information regarding pricing, financing, and vehicle specifications&mdash;including knowledge of competing brands.
 </li>
 <li>
 Follow a structured daily sales process to ensure a consistent and professional customer experience.
 </li>
 <li>
 Prepare and present quotations, negotiate terms and close sales deals effectively.
 </li>
 <li>
 Draft and finalize contracts, ensuring all documentation is complete and accurate.
 </li>
 <li>
 Maintain detailed records of sales activities, customer interactions, feedback, and lost business opportunities.
 </li>
 <li>
 Report customer trends, needs, challenges, and competitor activity to management.
 </li>
 <li>
 Represent Subaru at showroom events, trade shows, and brand activations.
 </li>
 <li>
 Uphold high standards of customer service and professionalism to build long-term client relationships.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Marketing, or a related field.
 </li>
 <li>
 1&ndash;2 years of sales experience, preferably within the automotive industry.
 </li>
 <li>
 Proven ability to meet and exceed sales targets.
 </li>
 <li>
 Strong knowledge of the automotive market and industry trends.
 </li>
 <li>
 Excellent communication, negotiation, and interpersonal skills.
 </li>
 <li>
 Customer-focused with strong relationship-building capabilities.
 </li>
 </ul>
 
 
</div>

Sales Consultant - Subaru

Chalhoub Group

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.
 
 
 Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.
 
 
 Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work&reg;.
 
 
 To keep the innovation journey going, the Group has set up &ldquo;The Greenhouse&rdquo;, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.
 
 
 
 What You'll Be Doing
 
 
 
 Our Beauty Consultant is responsible for delivering outstanding customer service to all customers and to use appropriate sales techniques and product knowledge to reach sales targets. Our Beauty Consultant is accountable for counter cleanliness, stock replenishment, handling new launches, promotion of products and merchandising. Our Consultant is also required to maintain high levels of standards in terms of grooming.
 
 
 <ul>
 <li>
 Build and maintain guest experience standards in order to build strong loyalty
 </li>
 <li>
 Address customers' queries about products, prices, availability, product uses, and services
 </li>
 <li>
 Communicate with customers to assess their needs, provide assistance in satisfying those needs an meeting or surpassing customers expectations
 </li>
 <li>
 Advise customers on product ranges best suited to their needs
 </li>
 <li>
 Demonstrate usage and benefits of various brands and products
 </li>
 <li>
 Generate sales, while achieving line and sales targets, using make up knowledge
 </li>
 <li>
 Sell-out target tracking at store level
 </li>
 <li>
 Generate daily sales reports
 </li>
 <li>
 Participate in achieving incentives
 </li>
 <li>
 Track post-launch sales at store level
 </li>
 <li>
 Ensure merchandising levels in the store are met as per the brand guidelines
 </li>
 <li>
 Ensure in store stock replenishment in the appropriate shelves/counters, at appropriate times
 </li>
 <li>
 Report stock shortages using the stock order form
 </li>
 <li>
 Ensure stock receipt as per set procedures
 
 
 </li>
 </ul>
 
 
 What you'll need to
 
 
 succeed
 
 
 
 
 <ul>
 <li>
 Minimum 2 years&rsquo; experience in the beauty industry
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Beauty Consultant - Luxurious Fragrance

Orange Business

<div>
 
 Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global technical solutions.
 
 
 
 
 
 
 Mission &amp; Role purpose:
 
 
 
 A billable professional who works with clients to develop quality communications solutions in order to solve / address a client&rsquo;s business requirements. The process starts with the collection and analysis of all pertinent data essential to understanding a client&rsquo;s requirements; the assessment. The role is that of client advocate and takes responsibility for solution development and design inclusive of the underlying technical architecture, delivery planning and representation of that solution as required. Client facing activities such as presentations and negotiation in conjunction with the account manager is expected.
 
 
 
 
 
 
 Key Tasks and Responsibilities:
 
 
 
 As a billable consultant, you will work both independently and in partnership with consultants from other regions. You will be engaged in performing or assisting in following activities:
 
 <ul>
 <li>
 Ownership or support on creation of deliverables (Low Level Design, Acceptance Test Plan, Migration scenario)
 </li>
 <li>
 Ownership or support on creation of projects consulting blueprints and boilerplates
 </li>
 <li>
 Liaise directly with customer to obtain all relevant technical information for successful design, order validation &amp; project delivery
 </li>
 <li>
 Support on site or remote migration for complex solutions/environments, as required
 </li>
 <li>
 Position and/or deliver billable consulting work to a partner or end-customer, especially when it facilitates the progression towards, or closure of, a deeper partner relationship or a significant end-customer contract.
 </li>
 <li>
 Acting as pre-sales consultant for some of the organic growth activities as needed.
 </li>
 <li>
 Consistently deliver high quality billable technical service to existing and new clients ensuring that customer satisfaction is maintained or improved.
 </li>
 <li>
 Stay abreast of technical, issues, options and advancements within the internetworking industry relevant to the Orange services portfolio.
 </li>
 <li>
 Be recognized as an authority on Orange products and services both internally and externally.
 </li>
 <li>
 Maintain and develop technical specialization and certifications to accommodate growth in Orange services, as well as personal requirements.
 </li>
 <li>
 Contribute to knowledge management through documentation of completed assignments in the form of case studies, author white papers or presentations on technical solutions and services offered by Orange.
 </li>
 <li>
 Participates in projects as part of a project organization respecting cost, quality and time constraints
 </li>
 <li>
 Provide consulting assessments for new and existing customers if needed.
 </li>
 <li>
 Ownership of the technical solution from concept to subsequent implementation.
 </li>
 <li>
 Present technical solutions to partners and their end-customers, both formally and informally, as required.
 </li>
 <li>
 Any other duties as required by Manager
 </li>
 </ul>
 
 
 
 
 
 Candidate Profile
 
 
 
 
 Skills / Qualifications:
 
 
 <ul>
 <li>
 BSc in Telecommunication or equivalent
 </li>
 <li>
 Technical certifications (minimum CCNP Enterprise level) or equivalent experience
 </li>
 <li>
 CCIE Enterprise is a plus
 </li>
 <li>
 Cisco SDWAN strong experience is a must
 </li>
 <li>
 Wireless design and implementation experience is highly recommended
 </li>
 <li>
 Fortinet SDWAN &amp; security is a plus
 </li>
 <li>
 SASE different vendors experience is a plus
 </li>
 <li>
 Cisco SDA/ISE knowledge is a plus
 </li>
 <li>
 Cisco Meraki is a plus
 </li>
 <li>
 Fluent in both spoken and written English is a must, other language is a plus
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Excellent customer facing skills with track record of effective experience
 </li>
 <li>
 Excellent team player
 </li>
 <li>
 Reasonable business &amp; commercial acumen
 </li>
 <li>
 Excellent organizational and planning skills
 </li>
 <li>
 Detail oriented
 </li>
 <li>
 Time management skills
 </li>
 <li>
 Independent self-starter
 </li>
 <li>
 &ldquo;Can Do&rdquo;, customer-focused attitude
 </li>
 </ul>
 
 
 
 
 
 Professional Experience:
 
 
 
 Minimum of 8 years related work experience in customer facing organizations within the Telecom or IT industry, 2 to 3 of which in technology design consulting
 
 
 
 
 
 Orange Business is an Equal Opportunity Employer. We are committed to a diverse workforce and do not discriminate on the basis of age, gender, race, ethnic origin, sexual orientation, gender identity or gender expression, religion/belief, national origin, marital status, disability or veteran status.
 
</div>

Connectivity Consultant

<div>
 In a world of dramatic and fast-paced change, the ability to retain existing customers and attract new ones is critical. As a Business Transformation professional, you&rsquo;ll provide clients with a strong analytical framework to transform their sales and drive sustainable growth. Joining one of our high-performing, globally integrated teams, you&rsquo;ll work closely with our clients&rsquo; marketing, sales, and customer service functions, helping to ensure they interact effectively with their customer base.
 
 
 Through our structured learning and development program, you&rsquo;ll develop the skills, knowledge, and experience to help grow our clients&rsquo; businesses. And with a network that stretches across the world, you&rsquo;ll gain unparalleled insight and experience from different geographies and sectors. So, whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
 
 
 
 The opportunity
 
 
 
 We are looking for Business Design Consultants at various levels
 
 (Senior Consultant/Assistant Manager /Manager)
 
 to join our leading Business Design Consulting team. Our consultants are leaders in, and passionate about helping our clients design and deliver new Customer Experiences. They are smart, switched on and bring a strategic, creative, and analytical mindset. Above all they want to make a real difference to our client&rsquo;s business and their customers.
 
 
 Our Business Design Consultants lead our project team&rsquo;s day to day and work closely with our clients to lead, inspire and influence thinking within the project. They are expected to coach and develop their team members and are responsible for the delivery of complex workstreams and solutions. They deliver impactful when presentation, and have experience in leading client workshops, design sessions and/or customer research clinics. They are comfortable working with a level of ambiguity and at a fast pace in a dynamic environment.
 
 
 Our Business Design Consultants enjoy working on varying projects and are open to learning about new industries and new cultures. They work across the project lifecycle from CX strategy through to CX design and execution. They deliver outstanding service to our clients and in do so in a way which helps achieve our purpose of &ldquo;build a better working world&rdquo;.
 
 
 
 Your Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead complex CX workstreams comprising a mix of EY and client&rsquo;s resources, with overall accountability delivering the expected outcomes to quality, time, and budget
 </li>
 <li>
 Ability to build a highly collaborative, high performing team environment
 </li>
 <li>
 Coach and mentor junior team members
 </li>
 <li>
 Ability to identify and address client needs, and lead client discussions and meetings and workshops
 </li>
 <li>
 Lead in the design and implementation of customer-centric solutions that provide measurable impact to clients
 </li>
 <li>
 Design customer journeys in various client sectors, identify experiential pain points, delights and CX capabilities
 </li>
 <li>
 Contribute to the development of the Business Design practice i.e. support industry events, thought leadership and development of new tools and methods
 
 
 </li>
 </ul>
 
 Skills And Attributes For Success
 
 
 
 <ul>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 Strong drive to excel professionally, and to guide and motivate others
 </li>
 <li>
 Advanced written and verbal communication skills
 </li>
 <li>
 Dedicated, innovative, resourceful, analytical, and able to work under pressure
 </li>
 <li>
 Foster an efficient, innovative, and team-oriented work environment
 
 
 </li>
 </ul>
 
 To qualify for the role, you must have
 
 
 
 <ul>
 <li>
 A bachelor&rsquo;s or master&rsquo;s degree with (2-5 years for Senior Consultant/Assistant Manager, 6+ years for Manager, 8-10 years) of working experience in a customer-facing and problem-solving capacity. Preferably with experience in a business consulting role in a leading consultancy firm, designing or delivering customer journeys in the market.
 </li>
 <li>
 Familiarity with customer-centric trends, best practices, and technology solutions. Some fundamental experience in at least one of the competencies: customer research and insights, design, sales and marketing, customer services operations and channel engagement would be helpful
 </li>
 <li>
 Some experience in the design or delivery in at least one or more of the following competencies:
 </li>
 <ul>
 <li>
 Customer research and Insights
 </li>
 <li>
 Human-centered Experience Design and Measurement
 </li>
 <li>
 Sales and Marketing
 </li>
 <li>
 Customer Services and Engagement
 </li>
 <li>
 Recognized digital platforms and enabling technologies i.e. CMS, CRM
 
 </li>
 </ul>
 </ul>
 
 Ideally, you will also have
 
 
 
 <ul>
 <li>
 Sector-specific customer experience knowledge
 </li>
 <li>
 Knowledge in Agile and/or traditional project management
 </li>
 <li>
 Knowledge in product management and development lifecycle
 </li>
 <li>
 Knowledge in Design Thinking, UI/UX
 
 
 </li>
 </ul>
 
 What We Look For
 
 
 
 Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you will be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you are ready to take on a wide range of responsibilities and are committed to seeking out new ways to make a difference, this role is for you.
 
 
 
 What Working At EY Offers
 
 
 
 EY offers a competitive remuneration package commensurate with your work experience, where you will be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements (FWA), as needed, guided by our FWA Policy.
 
 
 Plus, we offer:
 
 
 <ul>
 <li>
 Support, coaching and feedback from engaging colleagues
 </li>
 <li>
 Opportunities to develop new skills and progress your career
 </li>
 <li>
 The freedom and flexibility to handle your role in a way that is right for you
 
 
 </li>
 </ul>
 
 About EY
 
 
 
 As a global leader in assurance, tax, strategy &amp; transaction, and consulting services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
 
 
 
 If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
 
 
 
 
 Join us in building a better working world.
 
 
 
 
 Apply now!
 
</div>

Senior Consultant - Business Design (Customer Experience) - Consulting - Egypt

Explore 386+ Customer service consultant in Cairo this September. Find roles across top companies and apply now to boost your career.