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customer service consultant

Bupa

<div>
 
 Job Description
 
 
 
 
 Customer Service Consultant
 
 
 
 
 Cairo, Egypt
 
 
 
 
 Fixed Term
 
 
 
 
 We make health happen
 
 
 
 We&rsquo;re expanding our customer service team in Cairo and looking for customer-focused advisors to work in
 
 
 rotational shifts including (over-night shifts)
 
 
 . You&rsquo;ll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions. With full training and ongoing coaching, you&rsquo;ll manage all customer types: individuals, corporates, and intermediaries. Resolving even complex issues without escalation. If you&rsquo;re passionate about delivering exceptional service and putting customers first, we&rsquo;d love to hear from you.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Authorize or reject treatment requests before procedures
 </li>
 <li>
 Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues
 </li>
 <li>
 Manage membership updates, billing inquiries, and document issuance
 </li>
 <li>
 Coordinate international medical appointments and support cross-departmental communication
 </li>
 <li>
 Investigate and resolve complaints, ensuring customer satisfaction
 </li>
 <li>
 Maintain accurate system records and support new team members
 </li>
 <li>
 Collaborate with providers and internal teams to deliver seamless service
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 Able to demonstrate that you pay due regard to customers and treat them fairly by:
 
 
 <ul>
 <li>
 Being able to explain the impact that your role and actions have on the fair treatment of customers
 </li>
 <li>
 Being able to explain the potential implications for customers who are not treated fairly by you or others
 </li>
 <li>
 Making the fair treatment of customers central to all that you do
 </li>
 <li>
 Always seeking to be competent to do your job e.g. by completing all compulsory regulatory training on time to ensure that you have all the necessary knowledge and skills
 
 
 </li>
 </ul>
 
 Why Bupa
 
 
 
 We&rsquo;re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose &ndash; helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
 
 
 We encourage all of our people to &ldquo;Be you at Bupa&rdquo;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That&rsquo;s why we especially encourage applications from people with diverse backgrounds and experiences.
 
 
 Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We&rsquo;ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
 
 
 If you require information regarding this role in an alternative format, please email: careers@bupa.com
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Area
 
 
 
 Call Centre
 
 
 Locations:
 
 
 Egypt - Cairo
</div>

Customer service consultant

<div>
 
 
 Customer Service Consultant
 
 
 
 
 Cairo, Egypt
 
 
 
 
 Fixed Term
 
 
 
 
 
 
 
 
 
 
 We make health happen
 
 
 
 
 
 
 We&rsquo;re expanding our customer service team in Cairo and looking for customer-focused advisors to work in rotational shifts including (over-night shifts). You&rsquo;ll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions. With full training and ongoing coaching, you&rsquo;ll manage all customer types: individuals, corporates, and intermediaries. Resolving even complex issues without escalation. If you&rsquo;re passionate about delivering exceptional service and putting customers first, we&rsquo;d love to hear from you.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Authorize or reject treatment requests before procedures
 </li>
 <li>
 Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues
 </li>
 <li>
 Manage membership updates, billing inquiries, and document issuance
 </li>
 <li>
 Coordinate international medical appointments and support cross-departmental communication
 </li>
 <li>
 Investigate and resolve complaints, ensuring customer satisfaction
 </li>
 <li>
 Maintain accurate system records and support new team members
 </li>
 <li>
 Collaborate with providers and internal teams to deliver seamless service
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 
 
 
 Able to demonstrate that you pay due regard to customers and treat them fairly by:
 
 
 &bull; Being able to explain the impact that your role and actions have on the fair treatment of customers
 
 
 &bull; Being able to explain the potential implications for customers who are not treated fairly by you or others
 
 
 &bull; Making the fair treatment of customers central to all that you do
 
 
 &bull; Always seeking to be competent to do your job e.g. by completing all compulsory regulatory training on time to ensure that you have all the necessary knowledge and skills
 
 
 
 
 
 
 
 
 
 Why Bupa
 
 
 
 
 
 
 We&rsquo;re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose &ndash; helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
 
 
 We encourage all of our people to &ldquo;Be you at Bupa&rdquo;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That&rsquo;s why we especially encourage applications from people with diverse backgrounds and experiences.
 
 
 Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We&rsquo;ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
 
 
 If you require information regarding this role in an alternative format, please email: careers@bupa.com
 
</div>

Customer Service Consultant

<div>
 
 
 Customer Service Consultant
 
 
 
 
 Cairo, Egypt
 
 
 
 
 Fixed Term
 
 
 
 
 
 
 
 
 
 
 We make health happen
 
 
 
 
 
 
 We&rsquo;re expanding our customer service team in Cairo and looking for customer-focused advisors to work in
 
 
 rotational shifts including (over-night shifts)
 
 
 . You&rsquo;ll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions. With full training and ongoing coaching, you&rsquo;ll manage all customer types: individuals, corporates, and intermediaries. Resolving even complex issues without escalation. If you&rsquo;re passionate about delivering exceptional service and putting customers first, we&rsquo;d love to hear from you.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Authorize or reject treatment requests before procedures
 </li>
 <li>
 Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues
 </li>
 <li>
 Manage membership updates, billing inquiries, and document issuance
 </li>
 <li>
 Coordinate international medical appointments and support cross-departmental communication
 </li>
 <li>
 Investigate and resolve complaints, ensuring customer satisfaction
 </li>
 <li>
 Maintain accurate system records and support new team members
 </li>
 <li>
 Collaborate with providers and internal teams to deliver seamless service
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 
 
 
 Able to demonstrate that you pay due regard to customers and treat them fairly by:
 
 
 &bull; Being able to explain the impact that your role and actions have on the fair treatment of customers
 
 
 &bull; Being able to explain the potential implications for customers who are not treated fairly by you or others
 
 
 &bull; Making the fair treatment of customers central to all that you do
 
 
 &bull; Always seeking to be competent to do your job e.g. by completing all compulsory regulatory training on time to ensure that you have all the necessary knowledge and skills
 
 
 
 
 
 
 
 
 
 
 
 
 Why Bupa
 
 
 
 
 
 
 We&rsquo;re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose &ndash; helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
 
 
 We encourage all of our people to &ldquo;Be you at Bupa&rdquo;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That&rsquo;s why we especially encourage applications from people with diverse backgrounds and experiences.
 
 
 Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We&rsquo;ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
 
 
 If you require information regarding this role in an alternative format, please email: careers@bupa.com
 
</div>

<div>
 
 Job Description
 
 
 
 
 Business Partnerships Consultant -FTC
 
 
 
 
 Cairo, Egypt
 
 
 
 
 Full time hours &ndash; Hybrid working available
 
 
 
 
 Rota between 7am and 7pm with occasional weekend and Public Holiday working
 
 
 
 Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.
 
 
 Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
 
 
 
 We Make Health Happen
 
 
 
 As a Business Partnerships Support Consultant, you will deliver an exceptional customer experience for our Corporate customers, responding to contacts from Group Secretaries and Intermediaries and deliver the highest level of customer care by creating extraordinary relationships resulting in good business retention and expansion.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Respond to all incoming queries from Group Secretaries/Intermediaries by email including proactive outbound emails.
 </li>
 <li>
 Take end to end ownership of the investigation and resolution of escalations and issues. You will be required to liaise, negotiate and co-ordinate with other teams to ensure a customer focused resolution identifying issues and trends, recommending solutions within agreed authority limits.
 </li>
 <li>
 Work closely with internal teams such as Corporate Sales, New Business, Finance and Claims to ensure a smooth customer journey.
 </li>
 <li>
 Complete all related customer administration such as maintaining and updating customer records, onboarding members for key groups and carrying out membership changes mid-term or at point of renewal.
 </li>
 <li>
 Demonstrate flexibility by supporting the wider Business Partnerships operation at busy times.
 </li>
 <li>
 Develop effective working relationships with the Service Account Managers.
 </li>
 <li>
 Support and train new joiners in the team depending on experience and knowledge.
 </li>
 <li>
 Pro-actively encourage and promote self service options available.
 </li>
 <li>
 Participate in and contribute to regular 121s and team meetings with your Manager and take ownership of your personal development.
 </li>
 <li>
 Be a role model for the team demonstrating outstanding values and performance.
 </li>
 <li>
 Be an advocate for change. Contribute to the continuous improvement process by putting forward ideas for improvement and making a contribution to focus groups.
 </li>
 <li>
 Proactively report any trends from brokers/groups to support the account managers in managing their portfolios of global Intermediary network and corporate schemes; retaining, maintaining and expanding business in line with agreed targets.
 
 
 </li>
 </ul>
 
 What You Will Bring
 
 
 
 <ul>
 <li>
 Demonstrate fluency in English
 </li>
 <li>
 Hold a bachelors degree from a medical university
 </li>
 <li>
 Background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management.
 </li>
 <li>
 Previous experience in a medical field.
 </li>
 <li>
 Experience in Claims, Sales or Renewals would be beneficial.
 </li>
 <li>
 Highly customer focussed.
 </li>
 <li>
 Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.
 </li>
 <li>
 A good understanding of Bupa Global processes and systems.
 </li>
 <li>
 Good understanding of complaint handling processes.
 </li>
 <li>
 Experience of working in another Bupa Global Operational department is preferable.
 </li>
 <li>
 Able to manage own workloads and build effective relationships.
 </li>
 <li>
 Good organisational, planning and time management skills.
 </li>
 <li>
 Good written communication, a high level of assertiveness and an excellent telephone manner.
 </li>
 <li>
 Good problem solving and analysis and using your network to assist in fixing issues.
 </li>
 <li>
 Experience of managing your own portfolio and face to face contact with your customers.
 </li>
 <li>
 An ability to speak a second language would be an advantage.
 
 
 </li>
 </ul>
 
 Why Bupa?
 
 
 
 Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.
 
 
 Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with Sukoon), Egypt and Hong Kong (China) as well as regional offices in mainland Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Area
 
 
 
 Business Development
 
 
 Locations:
 
 
 Egypt - Cairo
</div>

Business Partnerships Consultant (Secondment)

Richmond Villages

<div>
 
 Job Description
 
 
 
 
 Business Partnerships Consultant -FTC
 
 
 
 
 Cairo, Egypt
 
 
 
 
 Full time hours - Hybrid working available
 
 
 
 
 Rota between 7am and 7pm with occasional weekend and Public Holiday working
 
 
 
 Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.
 
 
 Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
 
 
 
 We Make Health Happen
 
 
 
 As a Business Partnerships Support Consultant, you will deliver an exceptional customer experience for our Corporate customers, responding to contacts from Group Secretaries and Intermediaries and deliver the highest level of customer care by creating extraordinary relationships resulting in good business retention and expansion.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Respond to all incoming queries from Group Secretaries/Intermediaries by email including proactive outbound emails.
 </li>
 <li>
 Take end to end ownership of the investigation and resolution of escalations and issues. You will be required to liaise, negotiate and co-ordinate with other teams to ensure a customer focused resolution identifying issues and trends, recommending solutions within agreed authority limits.
 </li>
 <li>
 Work closely with internal teams such as Corporate Sales, New Business, Finance and Claims to ensure a smooth customer journey.
 </li>
 <li>
 Complete all related customer administration such as maintaining and updating customer records, onboarding members for key groups and carrying out membership changes mid-term or at point of renewal.
 </li>
 <li>
 Demonstrate flexibility by supporting the wider Business Partnerships operation at busy times.
 </li>
 <li>
 Develop effective working relationships with the Service Account Managers.
 </li>
 <li>
 Support and train new joiners in the team depending on experience and knowledge.
 </li>
 <li>
 Pro-actively encourage and promote self service options available.
 </li>
 <li>
 Participate in and contribute to regular 121s and team meetings with your Manager and take ownership of your personal development.
 </li>
 <li>
 Be a role model for the team demonstrating outstanding values and performance.
 </li>
 <li>
 Be an advocate for change. Contribute to the continuous improvement process by putting forward ideas for improvement and making a contribution to focus groups.
 </li>
 <li>
 Proactively report any trends from brokers/groups to support the account managers in managing their portfolios of global Intermediary network and corporate schemes; retaining, maintaining and expanding business in line with agreed targets.
 
 
 </li>
 </ul>
 
 What You Will Bring
 
 
 
 <ul>
 <li>
 Demonstrate fluency in English
 </li>
 <li>
 Hold a bachelors degree from a medical university
 </li>
 <li>
 Background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management.
 </li>
 <li>
 Previous experience in a medical field.
 </li>
 <li>
 Experience in Claims, Sales or Renewals would be beneficial.
 </li>
 <li>
 Highly customer focussed.
 </li>
 <li>
 Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.
 </li>
 <li>
 A good understanding of Bupa Global processes and systems.
 </li>
 <li>
 Good understanding of complaint handling processes.
 </li>
 <li>
 Experience of working in another Bupa Global Operational department is preferable.
 </li>
 <li>
 Able to manage own workloads and build effective relationships.
 </li>
 <li>
 Good organisational, planning and time management skills.
 </li>
 <li>
 Good written communication, a high level of assertiveness and an excellent telephone manner.
 </li>
 <li>
 Good problem solving and analysis and using your network to assist in fixing issues.
 </li>
 <li>
 Experience of managing your own portfolio and face to face contact with your customers.
 </li>
 <li>
 An ability to speak a second language would be an advantage.
 
 
 </li>
 </ul>
 
 Why Bupa?
 
 
 
 Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.
 
 
 Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with Sukoon), Egypt and Hong Kong (China) as well as regional offices in mainland Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Area
 
 
 
 Business Development
 
 
 Locations:
 
 
 Egypt - Cairo
</div>

The Address Investments

<div>
 
 
 Position Summary
 
 
 
 We are seeking a customer-focused and motivated
 
 Call Center Representative
 
 to join our team. In this role, you will handle inbound and/or outbound customer interactions, provide product and service information, resolve issues, and deliver an exceptional customer experience. The ideal candidate is an effective communicator, problem-solver, and team player with a positive attitude.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Answer incoming calls, emails, or chats in a professional and timely manner
 </li>
 <li>
 Provide accurate information regarding products, services, policies, and procedures
 </li>
 <li>
 Handle customer concerns, complaints, and inquiries with patience and empathy
 </li>
 <li>
 Troubleshoot issues and escalate complex problems to the appropriate department
 </li>
 <li>
 Document all interactions and outcomes in the CRM system
 </li>
 <li>
 Follow call scripts, quality standards, and performance metrics
 </li>
 <li>
 Process orders, payments, and account updates when required
 </li>
 <li>
 Maintain a strong understanding of company offerings and updates
 </li>
 <li>
 Meet or exceed weekly and monthly call goals and customer satisfaction targets
 </li>
 <li>
 Contribute to a positive team environment and support colleagues as needed
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Previous customer service or call center experience is a plus
 </li>
 <li>
 Strong verbal and written communication skills
 </li>
 <li>
 Active listening skills and the ability to build rapport
 </li>
 <li>
 Ability to multi-task, prioritize, and manage time effectively
 </li>
 <li>
 Comfortable using computers, CRM tools, and phone systems
 </li>
 <li>
 Problem-solving abilities with a customer-first mindset
 </li>
 <li>
 Ability to remain calm under pressure and handle difficult calls
 </li>
 <li>
 Availability for shift work, including evenings or weekends if required
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive hourly wage or salary
 </li>
 <li>
 Performance bonuses or incentives
 </li>
 <li>
 Comprehensive training and ongoing development
 </li>
 <li>
 Health, dental, and retirement benefits (if applicable)
 </li>
 <li>
 Opportunities for career growth within the company
 </li>
 <li>
 Supportive and engaging team environment
 </li>
 </ul>
 
 
</div>

Fresh Customer Service

Enjaz Consultancy & Enterprise Management

<div>
 
 <ul>
 <li>
 الرد على المكالمات الواردة والتفاعل مع استفسارات العملاء ومشاكلهم.
 
 </li>
 <li>
 معالجة شكاوى العملاء بكفاءة والعمل على حلها بشكل مرضٍ.
 
 </li>
 <li>
 توجيه العملاء إلى الأقسام أو الأشخاص المناسبين عند الضرورة.
 
 </li>
 <li>
 الالتزام بسياسات وإجراءات الشركة الخاصة بخدمة العملاء.
 
 </li>
 <li>
 العمل على تحقيق مؤشرات الأداء المحددة من قبل الإدارة، مثل زمن المكالمة ونسبة رضا العملاء.
 
 
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Answer incoming calls and address customer inquiries and issues.
 
 </li>
 <li>
 Efficiently handle customer complaints and work towards satisfactory resolutions.
 
 </li>
 <li>
 Direct customers to the appropriate departments or personnel when necessary.
 
 </li>
 <li>
 Adhere to the company&rsquo;s customer service policies and procedures.
 
 </li>
 <li>
 Strive to achieve performance metrics set by management, such as call duration and customer satisfaction rate.
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 السن : لا يتجاوز 28 عام
 
 </li>
 <li>
 سكان : الجيزة - القاهره - شبرا الخيمه
 
 </li>
 <li>
 مؤهل عالى (جامعى او معهد اربع سنوات)
 
 </li>
 <li>
 5 ايام عمل (9 ساعات عمل من ضمنهم ساعه بريك)
 
 </li>
 <li>
 مكان العمل العباسيه
 
 </li>
 <li>
 تدريب مدفوع الاجر 15 يوم 5000 ج
 
 </li>
 <li>
 تامين اجتماعى و صحى
 
 </li>
 </ul>
 
 
 
 
 
 
 <ul>
 <li>
 Not to exceed 28 years.
 
 </li>
 <li>
 Residence: Giza, Cairo, or Shubra El-Kheima.
 
 </li>
 <li>
 Education: University degree or four-year institute diploma.
 
 </li>
 <li>
 Working days: 5 days a week, 9-hour shifts with a 1-hour break.
 
 </li>
 <li>
 Workplace: Abbasia.
 
 </li>
 <li>
 Paid training: 21 days (5,000 EGP).
 
 </li>
 <li>
 Social and health insurance provided.
 
 </li>
 </ul>
</div>

Customer Service Representative- ممثل خدمة عملاء

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681 customer service consultant jobs IN Finance Jobs In House Logistics Coordinator Jobs In Marketing Jobs In Cairo

Customer service consultant

Customer Service Consultant

Customer Service Consultant

Business Partnerships Consultant (Secondment)

Business Partnerships Consultant (Secondment)

Fresh Customer Service

Customer Service Representative- ممثل خدمة عملاء