customer service consultant

First Supply LLC

<div>Overview:
<div>
First Supply is seeking an exceptional Customer Service Consultant to enhance our team of dedicated professionals. Do you have the ability to build relationships by having educational and informative conversations that promote our products and resolve customer issues?</div><div></div><div><br>
As a Customer Service Consultant with First Supply you interact with customers to provide a Best-In-Class Customer Experience and respond to general plumbing related inquiries about product application and troubleshooting. Do you have patience, attentiveness, product knowledge, and the ability to communicate clearly in a results driven environment? Your hard work will be rewarded with competitive compensation, excellent benefits and opportunities for advancement.</div><div></div><div><br>
If you meet the skills and qualifications below, we encourage you to take charge of your career and <b>APPLY </b>with First Supply <b>TODAY!</b></div>
Responsibilities:
<ul><li>Promptly answer telephone calls in a professional manner from customers placing an order or requesting information on specialized technical specifications, pricing on such product or availability of product</li><li>
Quickly and effectively find creative ways to meet customer&rsquo;s needs</li><li>
Identify and propose solutions that benefit all parties involved; or escalate critical issues to the most appropriate personnel to handle the situation</li><li>
Determine and set pricing on products and services as needed to respond to customer requirements while meeting First Supply LLC&rsquo;s profit objectives</li><li>
Recommend products and provide service to customers, based on customer&rsquo;s specific needs</li><li>
Provide accurate information regarding availability of in-stock items to customers; and recommend to Purchasing any stock level issues</li><li>
Meet customers to demonstrate and explain features of products; and instruct customers in use of products</li><li>
Prepare and present quotations to meet customer needs</li><li>
Accurately enter customer sales orders onto the business system</li><li>
Ensure product orders are shipped in a timeframe to meet customer&rsquo;s needs</li><li>
Obtain accurate information from vendors relating to shipment dates, expected date of delivery, etc. for direct &amp; special orders; and provide to customers to help build or maintain good working relationships</li><li>
Identify and develop profitable new sales opportunities</li><li>
Contact or visit potential customers to evaluate their needs, and promote the sale of products and services</li><li>
Gather competitive information from trends in the industry or marketplace and develop plans for opportunities or problems</li><li>
Identify trends in customer satisfaction or dissatisfaction and make recommendations</li><li>
Identify and make recommendations for change for any unusual or repetitive technical service-related problems with products</li><li>
Stay abreast of product developments, changes in local codes and consumer preferences and notify appropriate personnel for any promotional updates that may be needed</li><li>
Attend sales and product review meetings</li><li>
Attend training programs as required</li><li>
Keep records as required</li><li>
Other duties as assigned by the General or Department Manager</li></ul>
Qualifications:
<ul><li>Three years of related experience or equivalent training in trade fields</li><li>
Extensive product knowledge in specialized area, (i.e. Plumbing/HVAC)</li><li>
Computer knowledge and skills with the ability to learn First Supply LLC&rsquo;s business system</li><li>
Ability to assess customer needs and provide customer satisfaction</li><li>
Ability to communicate information and ideas effectively with customers by telephone and in person</li><li>
Ability to identify solutions, conclusions or approaches to provide customer satisfaction; and still consider the relative costs and benefits to all involved</li><li>
Attendance on a regular and consistent basis</li></ul><div></div><div><b><br>
First Supply, family-owned and operated for over 125 years, offers its employees a great benefits package including; medical, dental, vision, 401(k) with company match, PTO, company paid holidays, on demand pay, education assistance, adoption assistance, and more!</b></div><div></div><div><b><br>
About First Supply</b></div><div><b>
First Supply</b>&reg; is a leading main channel wholesale distributor, providing industrial customers and building contractors with an extensive line of products and services. We offer a wide range of manufacturer product lines across the plumbing, heating, air conditioning, builder, waterworks, pump/well &amp; septic, industrial, and municipal markets. Headquartered in Madison, Wisconsin, First Supply has more than 700 employees across 29 operating facilities serving Wisconsin, Minnesota, Iowa, Illinois, and Michigan.</div><div>
First Supply also owns and operates 18 Kitchen &amp; Bath Stores across five Midwestern states under the Gerhard's Kitchen, Bath &amp; Lighting and KOHLER&reg; Signature Store by First Supply brands. Gerhard's is the largest, most versatile kitchen and bath store in the Upper Midwest, offering a wide variety of styles&mdash;from contemporary to traditional&mdash;along with unmatched service. The KOHLER Signature Stores are immersive kitchen and bath showrooms that provide a distinguished experience where designers and homeowners can get hands-on with hundreds of exclusive KOHLER products.</div><div>
With a 128-year legacy and a people-first culture, First Supply is committed to building a workplace where employees feel valued, supported, and inspired to grow their careers. That commitment has earned national recognition, including a spot on USA Today&rsquo;s 2024 Top Workplaces in the USA, as well as honors as a Woman-Led Top Workplace and an Industry Top Workplace for Distribution.</div><div></div><div><br>
First Supply LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</div></div><div></div>

Customer Service Consultant

Gilbarco Veeder-Root

<div>
 <p>
  <strong>
   JOB TITLE
  </strong>
  : CUSTOMER SERVICE CONSULTANT
 </p>
 <p>
  <strong>
   REPORTING TO
  </strong>
  : CUSTOMER SERVICE MANAGER
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   PURPOSE OF POSITION
  </strong>
 </p>
 <p>
  The Customer Service Assistant is tasked with to drive all the back-office activities necessary to receive, to process and confirm customers&rsquo; orders timely, for any customers within the MEA region for any customer or distributor buying Solution driven products offered for the Retails and Fuelling Solutions Industry. The role has the objective to maximize the efficiency in order intake, end to end order management and revenue for the given period and to match customers&rsquo; delivery time expectation and to improve or enhance our customer&rsquo;s experience. He/She is also responsible to manage all outbound customs and trade issues and maintain all relevant customers&rsquo; data.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   KEY RESPONSIBILITIES
  </strong>
 </p>
 <ul>
  <li>
   Full understanding of international trade requirements especially within the Middle East and Africa region
  </li>
  <li>
   Assessing and processing orders with factories and customers
  </li>
  <li>
   Evaluation of orders and get necessary approval like pricing, discount, shipping information, etc. before processing orders
  </li>
  <li>
   Logging of all orders and tracking details of shipments in Sales Force
  </li>
  <li>
   Co-ordinating with factories on production lead times and ensure order readiness
  </li>
  <li>
   Attend calls with all factories to understand production issues and discuss ways to improve delivery times
  </li>
  <li>
   Ensuring an appropriate order flow with the compliance to organizational policies
  </li>
  <li>
   Co-ordinating with the finance department to resolve invoice and pricing issues
  </li>
  <li>
   Monitoring and evaluation of all orders and sales processes as well as provide weekly reports to all customers
  </li>
  <li>
   Management of the communication with the sales department and customers
  </li>
  <li>
   Working with factory and customers for inspection processes to ensure smooth shipment
  </li>
  <li>
   Check the accuracy of the shipping documents and work pro-actively to avoid any issues during custom clearance
  </li>
  <li>
   File all documents on respective order folders and share the same with customers, sales, AR team when necessary
  </li>
  <li>
   Work with factory / customer on Letter of Credits and provide necessary inputs
  </li>
  <li>
   Co-ordinating with forwarders and customers on shipments deliveries
  </li>
  <li>
   Logging, monitoring and evaluation of all order issues
  </li>
  <li>
   Assistance to Sales teams in obtaining required proforma documents and related information as required
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   POSITION RELATIONSHIPS
  </strong>
 </p>
 <p>
  <em>
   Internal
  </em>
 </p>
 <ul>
  <li>
   Head of Departments
  </li>
  <li>
   Key Accounts Managers
  </li>
  <li>
   Regional Sales Managers
  </li>
  <li>
   Finance team
  </li>
 </ul>
 <p>
  <em>
   External
  </em>
 </p>
 <ul>
  <li>
   Factories
  </li>
  <li>
   Suppliers
  </li>
  <li>
   Customers
  </li>
  <li>
   Freight agents
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   MEASURES OF PERFORMANCE
  </strong>
 </p>
 <p>
  Leading: Customer Retention, Customer Satisfaction
 </p>
 <p>
  Lagging: Revenue growth, On time response and delivery
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   PERSONAL QUALIFICATIONS &amp; EXPERIENCE
  </strong>
 </p>
 <p>
  <strong>
   Experience/Knowledge
  </strong>
 </p>
 <p>
  <em>
   Required
  </em>
 </p>
 <ul>
  <li>
   5-year customer service experience
  </li>
  <li>
   Experience in Order Management
  </li>
  <li>
   Experience in Logistics and Supply Chain
  </li>
  <li>
   Experience in International Trade
  </li>
  <li>
   Knowledge of import/export carriers and customs matters.
  </li>
 </ul>
 <p>
  <strong>
   <em>
    Preferred
   </em>
  </strong>
 </p>
 <ul>
  <li>
   Customer service experience in a similar industry
  </li>
  <li>
   Order Management experience in a s similar industry
  </li>
  <li>
   Further studies to include Logistics and supply chain.
  </li>
  <li>
   Further knowledge to include International Trade
  </li>
  <li>
   Experience on Sales Force an advantage
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Specific Skills
  </strong>
 </p>
 <ul>
  <li>
   Strong Excel dashboard and visual presentation skills
  </li>
  <li>
   Significant attention to detail
  </li>
  <li>
   Problem solving and decision-making skills.
  </li>
  <li>
   Strong interpersonal and communication skills (Verbal &amp; Written)
  </li>
  <li>
   Strong teamwork attitude
  </li>
  <li>
   Fuel Retail industry knowledge and experience
  </li>
  <li>
   Extensive knowledge of internal MRP processes and infrastructure
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Language Proficiency
  </strong>
 </p>
 <ul>
  <li>
   English / French / Arabic- Full Professional Proficiency
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WHO IS GILBARCO VEEDER-ROOT
  </strong>
 </p>
 <p>
  Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.
 </p>
 <p>
  <strong>
   WHO IS VONTIER
  </strong>
 </p>
 <p>
  Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves &ndash; delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company&rsquo;s website at www.vontier.com.
 </p>
 <p>
  <strong>
   At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.
  </strong>
 </p>
 <p>
  Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
 </p>
 <p>
  Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
 </p>
 <p>
  <strong>
   Together, let&rsquo;s enable the way the world moves!
  </strong>
 </p>
</div>


YASH Technologies

<div></div><div><div><div><div><div>Date: Oct 16, 2025
</div></div></div></div><div><div><div><div>Job Requisition Id: 62598
</div></div></div></div><div><div><div><div>Location:
Hyderabad, TG, IN Hyderabad, IN Indore, MP, IN
</div></div></div></div><div></div><div><div><div><div><p>YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.</p><br>
<p></p>
<p>At YASH, we&rsquo;re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth &ndash; bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.</p><br>
<p></p>
<p><b>We are looking forward to hire SAP CS Professionals in the following areas :</b></p><br>
<p></p>
<p>
SAP CS ..Customer Service Consultant</p>
<ul><li>Should have a minimum of 5-7 years of in-depth knowledge of the SAP CS (Customer Service) module .</li>
<li>Bachelor&rsquo;s degree in Computer Science or equivalent from an accredited college or university.</li>
<li>Experience of SAP S/4 HANA Rise on AWS is mandatory
</li><li>S4 Certification will be added advantage</li>
<li>Experience on the following topics in CS module</li>
</ul>
<p>Org. Structure, CS Master Data / Supporting Doc. Types for Service, Pricing</p>
<p>Corrective Maintenance Service, Preventive Maintenance Service
</p><p>Service Contract Management,
</p><p>Service Monitoring and Analytics</p>
<p>Warranty Claim Management - Customer Claim Processing</p>
<p>Warranty Claim Management - Supplier Recovery Processing</p>
<p>In-House Repair (3XK)</p>
<p>Recurring Services</p>
<p>Service Order Management</p>
<p>Interaction Center Service Request Management</p>
<p>Business Process Requirement GAPs and Analysis</p>
<p>RICEF-W Objects</p>
<ul><li>Must be proficient in handling Issues/ troubleshooting / support functions.</li>
<li>Should have experience in building the integration of SAP with applications which are non-SAP.</li>
<li>Good knowledge on ticketing tools like service now, solution Manager etc.</li>
<li>Ability to establish and maintain a high level of customer trust and confidence.</li>
<li>Excellent communication skills.</li>
<li>Ready to work in 24 x 5 support environment.</li></ul><br>
<p></p>
<p>At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.</p><br>
<p></p>
<p><b>Our Hyperlearning workplace is grounded upon four principles</b></p>
<ul><li>Flexible work arrangements, Free spirit, and emotional positivity</li>
<li>Agile self-determination, trust, transparency, and open collaboration</li>
<li>All Support needed for the realization of business goals,</li>
<li>Stable employment with a great atmosphere and ethical corporate culture</li></ul></div></div></div></div></div><p></p>

Contractor - SAP CS

Lendmark Financial Services

<div><div>At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do business with people who care. That&rsquo;s one way we differ from our competitors. We are proud of what we as a team have accomplished. We will always strive for improvement, our motto since day one has been &ldquo;Success is the only option.&rdquo;</div><div></div><div>
Lendmark Financial Services offers a comprehensive benefits package for employees and dependents that includes medical, dental, vision benefits, paid time off, paid holidays, 401(k), life insurance, long-term disability, tuition assistance and an employee assistance program. We also offer optional benefits such as critical care, auto, home and pet insurance as well as other ancillary insurance options.</div><div>
GENERAL SUMMARY:</div><div></div><div>
The role of Loan Consultant II is to provide exceptional customer experience while providing personal loan solutions. This position focuses on building a customer base through sales, loan extension and merchant referrals. Role success will be based on creation of customer experience, generation of business, compliance, attainment of monthly goals, and accuracy.</div><div></div><div>
MAJOR DUTIES/RESPONSIBILITIES:</div><ul><li><div>
Greet, assist and solicit individuals entering the office and calling by phone; receive and process credit and employment verifications, and record information obtained.</div></li><li><div>
Process payments, distributions, and make recommendations regarding loan approvals.</div></li><li><div>
Approve loans up to established lending limits and complete loan closings.</div></li><li><div>
Handle account activities related to collection accounts, including phone calls and face to face communications with customers.</div></li><li><div>
Prepare reports, correspondences, transaction documentation, and record and file documentation; operate cash drawer, process bank deposits, maintain records and balances and closing of the branch.</div></li><li><div>
Actively market all branch products and services to individuals.</div></li><li><div>
Perform all other duties as assigned by management.</div></li></ul><div></div><div>
BASIC REQUIREMENTS:</div><ul><li><div>
High School Diploma or GED from accredited institution</div></li><li><div>
2-4 plus years consumer finance or related experience</div></li><li><div>
Cash handling; computer skills; customer service skills</div></li><li><div>
Ability to work with minimum supervision</div></li><li><div>
Excellent communication skills</div></li><li><div>
Proficient working knowledge of Microsoft Windows, Excel and Word Applications</div></li></ul><div></div><div>
PREFERRED/DESIRED QUALIFICATIONS:</div><ul><li><div>
Associates or Bachelor&rsquo;s Degree</div></li><li><div>
Bilingual, Spanish/English</div></li></ul><div></div><div>
COMPENSATION:</div><ul><li><div>
The salary range for this position is $22.00 - $24.00 per hour, based on the specific Knowledge, Skills, Abilities and/or Experience of the selected candidate.</div></li><li><div>
This position is eligible for Quarterly Incentive compensation based on individual and company performance guidelines.</div></li></ul><div></div><div>
WORK ENVIRONMENT:</div><ul><li><div>
Office Environment</div></li></ul><div></div><div>
If you are interested in a fast paced, high growth, team oriented and great culture environment, you'll enjoy a career with us!</div></div>

Customer Service Representative (Loan Consultant II)

Chalhoub Group

<div>
 <strong>
  INSPIRE | EXHILARATE | DELIGHT
  <br/>
  <br/>
 </strong>
 For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.
 <br/>
 <br/>
 Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.
 <br/>
 <br/>
 Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work&reg;.
 <br/>
 <br/>
 To keep the innovation journey going, the Group has set up &ldquo;The Greenhouse&rdquo;, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.
 <br/>
 <br/>
 <strong>
  What You'll Be Doing
  <br/>
  <br/>
 </strong>
 Our Perfumes Consultant is responsible for achieving optimum sales and targets by ensuring a high level of customer service and professional standards and is responsible for giving perfume advice to their clients and guiding them through perfumes and allergies routines with suitable products.
 <br/>
 <br/>
 Key Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Drive the business:
  </li>
  <li>
   Represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
  </li>
  <li>
   Generate sales, while achieving line and sales targets, using fragrance and ensure all sales and operational policies are followed.
  </li>
  <li>
   Maintain a solid and accurate customer database to build strong relationship with customers and create future potential selling opportunities
  </li>
  <li>
   Promote the Group&rsquo;s loyalty program (MUSE) and increase enrollment rate and new customer acquisition
  </li>
  <li>
   To have an understanding of brand&rsquo;s online offers and activities
  </li>
  <li>
   Participate to the brand&rsquo;s events when required inside or outside the store and push fragrance sales during events, promotions and launches.
  </li>
  <li>
   Be flexible to support other stores and team members when required
  </li>
  <li>
   Stay ahead of latest trends, products and competitors
  </li>
  <li>
   Customer Centricity:
  </li>
  <li>
   Take ownership of the customer&rsquo;s experience by delivering an exceptional service and brining to life the brand&rsquo;s customer journey at all different touchpoints (physical and digital) through building rapport, sharing product knowledge and expert&rsquo;s advice, proactively catering to customers&rsquo; needs, interests and preferences.
  </li>
  <li>
   Demonstrate usage and bene&filig;ts of various brands and products in alignment with the retail policies.
  </li>
  <li>
   Use clienteling techniques and tools to virtually connect with customers, build one-on-one relationships based on trust to drive loyalty. (Such techniques and tools include messaging, (virtual) shopping appointments, etc.)
  </li>
  <li>
   Operational Excellence:
  </li>
  <li>
   Maintain all operating standards by ensuring merchandising levels, stock replenishment and organizing display as per the brand&rsquo;s VM guidelines
  </li>
  <li>
   Report stock shortages using the stock order form and ensure stock receipt as per set procedures.
  </li>
  <li>
   Generate and maintain daily sales reports, post launch sales tracking and sell-out tracking at store level
  </li>
  <li>
   Prepare and process e-commerce orders&rsquo; fulfillment from the store within the set SLAs in terms of time and quality
  </li>
  <li>
   Demonstrate understanding of the available technological tools and use them to enhance the customer experience both in and out of the store (Clienteling app, OMS, etc.)
  </li>
  <li>
   Attend all kinds of product FR product knowledge trainings provided by the brand, company (levelled at Chalhoub University) and on Axonify in order to improve their performance/ skills.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   What you'll need to
  </strong>
  <strong>
   succeed
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Minimum 2 years&rsquo; experience in the beauty industry
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Can Offer You
  <br/>
  <br/>
 </strong>
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 <br/>
 <br/>
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.
 <br/>
 <br/>
 <strong>
  We Invite All Applicants to Apply
  <br/>
  <br/>
 </strong>
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 <br/>
 <br/>
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>


Perfume/Fragrance Consultant - Parfums de Marly

Commercial Bank of Dubai

<div><div><div><div><div>Description</div>
<div><div>Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.</div><div></div><div><br>
CBD has been recognized as the number one bank in the UAE on the Forbes list of The World&rsquo;s Best Banks 2022.</div><div></div><div><br>
As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers and delivering service that really goes the extra mile</div><div></div><div><b><br>
Job Purpose:</b></div><div></div><div><br>
Responsible for addressing customer needs, queries, and complaints, in an accurate and timely manner. The job holder is also responsible for the sales of assets and liability products.</div><div></div><div><b><br>
Principal Accountabilities:</b></div><div></div><div><b><br>
Work Management:</b></div><div></div><div><br>
Act as first point of contact in understanding customer&rsquo;s requirements, queries and assist walk-in customers to select appropriate service.</div><div></div><div><br>
Ensure to serve the customer with token, and encourage customer o use our digital channels.</div><div></div><div><br>
Ensure to provide customer statement and letters within TAT</div><div></div><div><br>
Receive customer requests through Operational CRM eForms &amp; KOFAX and execute for next steps with required original documents.</div><div></div><div><br>
Account Maintenance activities (EmiratesID Update, Passport Update, Contact Details Update and etc.)</div><div></div><div><br>
Remittances (Smart Form &amp; Manual Form)</div><div></div><div><br>
Standing order</div><div></div><div><br>
Trade Finance service documents</div><div></div><div><br>
Special Cheque Book requests</div><div></div><div><br>
Cheque Book delivery &amp; Returned Cheque Book handling (in not centralized branches)</div><div></div><div><br>
Returned Cheque process handling</div><div></div><div><br>
Stop payment instructions and execution</div><div></div><div><br>
CDM ,and ATM cash dispute</div><div></div><div><br>
Locker visit and maintenance</div><div></div><div><br>
Contact details update</div><div></div><div><br>
Statement request</div><div></div><div><br>
Trade license update</div><div></div><div><br>
PDC removal request</div><div></div><div><br>
Support PSAs for the onboarding and/or selling of products to new and existing customers which include products such as, CASA, Deposits, Loans and Credit Cards etc. with using the relevant systems in the branch.</div><div></div><div><br>
Ensure that all product applications are filled accurately, within the agreed timeframe and all the required documents are obtained and information entered captured correctly in the system to avoid re-work.</div><div></div><div><br>
Ensure that all customer applications submitted through the system within CBD policy guidelines.</div><div></div><div><br>
Proactively call existing and new customers and make agreed target number of appointments per week to review customer needs and make sales of other suitable CBD products.</div><div></div><div><br>
Review customer&rsquo;s database and explore opportunities for the sales of other suitable CBD products.</div><div></div><div><br>
Attend all relevant sales and service meetings (as appointed) to review performance and share best practice ideas.</div><div></div><div><br>
Register customers visiting Safe Deposit Locker, verify signature and accompany customer to the Vault to facilitate the locker access.</div><div></div><div><br>
Receive, register, and maintain a balance report on a daily basis against the physical stock (Cheque Books, Credit cards, Debit Cards, Returned Cheques etc.) held with BOM (under dual custody).</div><div></div><div><br>
At end of the day balance all the Kofax /Eform items with report and forwarded to CAU with acknowledgment</div><div></div><div><br>
Help Business segment customers for handling their Account related service requests, account opening needs</div><div></div><div><b><br>
Service and Quality</b></div><div></div><div><br>
Proactively help customers to reduce their waiting time.</div><div></div><div><br>
Ensure customers are on-boarded (new accounts) and served within prescribed SLAs.</div><div></div><div><br>
Ensures that all customer problems/complaints/queries are handled efficiently and according to standards and high level of service quality using the Operational CRM System.</div></div><br>
<div></div>
</div></div><div><div><div>Requirements</div>
<div><div><b>Education and Experience:</b></div><div></div><div><br>
Graduate, preferably in commercially oriented discipline or Diploma in business / finance related subjects.</div><div></div><div><br>
3 &ndash; 4 years of experience in Branch Banking would be preferred</div></div></div></div></div></div><p></p>

Customer Service Advisor ( UAE National )

Al Nukhba Center

<p><b>Company:</b> Al Nukhba Center for Transaction<br/><b>Location:</b> Khalidiya, Abu Dhabi<br/><b>Position:</b> Customer Happiness Consultant</p><p><b>Work Details:</b></p><ul><li>Duty Hours: 8 hours per day</li><li>Work Type: Shift-based</li><li>Gender: Both Male and Female candidates are welcome</li></ul><p><b>Preferred Experience:</b><br/>Candidates with prior experience in <b>Tawjeeh, Tadbeer, or Tasheel centers</b> are highly preferred.</p><p><b>Interested candidates</b> may send their CV to: <b>hr@nukhbacenter.ae</b></p><p><b>&#1575;&#1604;&#1588;&#1585;&#1603;&#1577;:</b> &#1605;&#1585;&#1603;&#1586; &#1575;&#1604;&#1606;&#1582;&#1576;&#1577; &#1604;&#1604;&#1605;&#1593;&#1575;&#1605;&#1604;&#1575;&#1578;<br/><b>&#1575;&#1604;&#1605;&#1608;&#1602;&#1593;:</b> &#1575;&#1604;&#1582;&#1575;&#1604;&#1583;&#1610;&#1577; &ndash; &#1571;&#1576;&#1608;&#1592;&#1576;&#1610;<br/><b>&#1575;&#1604;&#1605;&#1587;&#1605;&#1609; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1610;:</b> &#1605;&#1587;&#1578;&#1588;&#1575;&#1585; &#1587;&#1593;&#1575;&#1583;&#1577; &#1575;&#1604;&#1605;&#1578;&#1593;&#1575;&#1605;&#1604;&#1610;&#1606;</p><p><b>&#1578;&#1601;&#1575;&#1589;&#1610;&#1604; &#1575;&#1604;&#1593;&#1605;&#1604;:</b></p><ul><li>&#1587;&#1575;&#1593;&#1575;&#1578; &#1575;&#1604;&#1593;&#1605;&#1604;: 8 &#1587;&#1575;&#1593;&#1575;&#1578; &#1610;&#1608;&#1605;&#1610;&#1575;&#1611;</li><li>&#1606;&#1592;&#1575;&#1605; &#1575;&#1604;&#1593;&#1605;&#1604;: &#1576;&#1606;&#1592;&#1575;&#1605; &#1575;&#1604;&#1605;&#1606;&#1575;&#1608;&#1576;&#1577; (&#1575;&#1604;&#1608;&#1585;&#1583;&#1610;&#1575;&#1578;)</li><li>&#1575;&#1604;&#1580;&#1606;&#1587; &#1575;&#1604;&#1605;&#1591;&#1604;&#1608;&#1576;: &#1584;&#1603;&#1608;&#1585; &#1608;&#1573;&#1606;&#1575;&#1579;</li></ul><p><b>&#1575;&#1604;&#1582;&#1576;&#1585;&#1577; &#1575;&#1604;&#1605;&#1601;&#1590;&#1604;&#1577;:</b><br/>&#1610;&#1615;&#1601;&#1590;&#1604; &#1605;&#1606; &#1604;&#1583;&#1610;&#1607; &#1582;&#1576;&#1585;&#1577; &#1587;&#1575;&#1576;&#1602;&#1577; &#1601;&#1610; &#1605;&#1585;&#1575;&#1603;&#1586; <b>&#1578;&#1608;&#1580;&#1610;&#1607;&#1548; &#1578;&#1583;&#1576;&#1610;&#1585;&#1548; &#1571;&#1608; &#1578;&#1587;&#1607;&#1610;&#1604;</b>.</p><p><b>&#1593;&#1604;&#1609; &#1575;&#1604;&#1585;&#1575;&#1594;&#1576;&#1610;&#1606; &#1576;&#1575;&#1604;&#1578;&#1602;&#1583;&#1610;&#1605;</b> &#1573;&#1585;&#1587;&#1575;&#1604; &#1575;&#1604;&#1587;&#1610;&#1585;&#1577; &#1575;&#1604;&#1584;&#1575;&#1578;&#1610;&#1577; &#1573;&#1604;&#1609; &#1575;&#1604;&#1576;&#1585;&#1610;&#1583; &#1575;&#1604;&#1573;&#1604;&#1603;&#1578;&#1585;&#1608;&#1606;&#1610; &#1575;&#1604;&#1578;&#1575;&#1604;&#1610;: <b>hr@nukhbacenter.ae</b></p><p>&#1607;&#1604; &#1578;&#1585;&#1594;&#1576; &#1571;&#1606; &#1571;&#1580;&#1593;&#1604; &#1575;&#1604;&#1606;&#1587;&#1582;&#1577; &#1576;&#1589;&#1610;&#1594;&#1577; &#1605;&#1582;&#1578;&#1589;&#1585;&#1577; &#1608;&#1605;&#1606;&#1575;&#1587;&#1576;&#1577; &#1571;&#1603;&#1579;&#1585; &#1604;&#1604;&#1606;&#1588;&#1585; &#1593;&#1604;&#1609; &#1608;&#1587;&#1575;&#1574;&#1604; &#1575;&#1604;&#1578;&#1608;&#1575;&#1589;&#1604; &#1605;&#1579;&#1604; &#1608;&#1575;&#1578;&#1587;&#1575;&#1576; &#1571;&#1608; &#1573;&#1606;&#1587;&#1578;&#1594;&#1585;&#1575;&#1605;&#1567;</p><p>Job Type: Full-time</p><p>Pay: AED8,000.00 per month</p>

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