customer service consultant

Gilbarco Veeder-Root

<div>
 
 
 JOB TITLE
 
 : CUSTOMER SERVICE CONSULTANT
 
 
 
 REPORTING TO
 
 : CUSTOMER SERVICE MANAGER
 
 
 
 
 
 
 PURPOSE OF POSITION
 
 
 
 The Customer Service Assistant is tasked with to drive all the back-office activities necessary to receive, to process and confirm customers&rsquo; orders timely, for any customers within the MEA region for any customer or distributor buying Solution driven products offered for the Retails and Fuelling Solutions Industry. The role has the objective to maximize the efficiency in order intake, end to end order management and revenue for the given period and to match customers&rsquo; delivery time expectation and to improve or enhance our customer&rsquo;s experience. He/She is also responsible to manage all outbound customs and trade issues and maintain all relevant customers&rsquo; data.
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 <ul>
 <li>
 Full understanding of international trade requirements especially within the Middle East and Africa region
 </li>
 <li>
 Assessing and processing orders with factories and customers
 </li>
 <li>
 Evaluation of orders and get necessary approval like pricing, discount, shipping information, etc. before processing orders
 </li>
 <li>
 Logging of all orders and tracking details of shipments in Sales Force
 </li>
 <li>
 Co-ordinating with factories on production lead times and ensure order readiness
 </li>
 <li>
 Attend calls with all factories to understand production issues and discuss ways to improve delivery times
 </li>
 <li>
 Ensuring an appropriate order flow with the compliance to organizational policies
 </li>
 <li>
 Co-ordinating with the finance department to resolve invoice and pricing issues
 </li>
 <li>
 Monitoring and evaluation of all orders and sales processes as well as provide weekly reports to all customers
 </li>
 <li>
 Management of the communication with the sales department and customers
 </li>
 <li>
 Working with factory and customers for inspection processes to ensure smooth shipment
 </li>
 <li>
 Check the accuracy of the shipping documents and work pro-actively to avoid any issues during custom clearance
 </li>
 <li>
 File all documents on respective order folders and share the same with customers, sales, AR team when necessary
 </li>
 <li>
 Work with factory / customer on Letter of Credits and provide necessary inputs
 </li>
 <li>
 Co-ordinating with forwarders and customers on shipments deliveries
 </li>
 <li>
 Logging, monitoring and evaluation of all order issues
 </li>
 <li>
 Assistance to Sales teams in obtaining required proforma documents and related information as required
 </li>
 </ul>
 
 
 
 
 
 POSITION RELATIONSHIPS
 
 
 
 
 Internal
 
 
 <ul>
 <li>
 Head of Departments
 </li>
 <li>
 Key Accounts Managers
 </li>
 <li>
 Regional Sales Managers
 </li>
 <li>
 Finance team
 </li>
 </ul>
 
 
 External
 
 
 <ul>
 <li>
 Factories
 </li>
 <li>
 Suppliers
 </li>
 <li>
 Customers
 </li>
 <li>
 Freight agents
 </li>
 </ul>
 
 
 
 
 
 MEASURES OF PERFORMANCE
 
 
 
 Leading: Customer Retention, Customer Satisfaction
 
 
 Lagging: Revenue growth, On time response and delivery
 
 
 
 
 
 
 
 
 
 PERSONAL QUALIFICATIONS &amp; EXPERIENCE
 
 
 
 
 Experience/Knowledge
 
 
 
 
 Required
 
 
 <ul>
 <li>
 5-year customer service experience
 </li>
 <li>
 Experience in Order Management
 </li>
 <li>
 Experience in Logistics and Supply Chain
 </li>
 <li>
 Experience in International Trade
 </li>
 <li>
 Knowledge of import/export carriers and customs matters.
 </li>
 </ul>
 
 
 
 Preferred
 
 
 
 <ul>
 <li>
 Customer service experience in a similar industry
 </li>
 <li>
 Order Management experience in a s similar industry
 </li>
 <li>
 Further studies to include Logistics and supply chain.
 </li>
 <li>
 Further knowledge to include International Trade
 </li>
 <li>
 Experience on Sales Force an advantage
 </li>
 </ul>
 
 
 
 
 
 Specific Skills
 
 
 <ul>
 <li>
 Strong Excel dashboard and visual presentation skills
 </li>
 <li>
 Significant attention to detail
 </li>
 <li>
 Problem solving and decision-making skills.
 </li>
 <li>
 Strong interpersonal and communication skills (Verbal &amp; Written)
 </li>
 <li>
 Strong teamwork attitude
 </li>
 <li>
 Fuel Retail industry knowledge and experience
 </li>
 <li>
 Extensive knowledge of internal MRP processes and infrastructure
 </li>
 </ul>
 
 
 
 
 
 Language Proficiency
 
 
 <ul>
 <li>
 English / French / Arabic- Full Professional Proficiency
 </li>
 </ul>
 
 
 
 
 
 WHO IS GILBARCO VEEDER-ROOT
 
 
 
 Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.
 
 
 
 WHO IS VONTIER
 
 
 
 Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves &ndash; delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company&rsquo;s website at www.vontier.com.
 
 
 
 At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.
 
 
 
 Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
 
 
 Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
 
 
 
 Together, let&rsquo;s enable the way the world moves!
 
 
</div>

Customer Service Consultant

Flying Squirrel Holidays

Verbal and written communication in English is a must.Background can be from any customer service industry, as long as the candidates themselves have traveled extensively or are very passionate about travel, like watching vlogs, keep updates with different destinations, create their own itineraries, or plan a trip themselves.Key Responsibilities:1. Customer Interaction &amp; Support - Handle customer inquiries via phone, email, and chat in a professional manner. - Provide detailed information on travel destinations, tour packages, itineraries, pricing, and policies. - Assist customers in selecting suitable travel options based on their preferences and budget.2. Booking &amp; Reservation Management - Process bookings, cancellations, modifications, and special requests efficiently. - Coordinate with airlines, hotels, transport providers, and other vendors to confirm reservations. - Ensure all bookings are accurate and documented in the company&rsquo;s system.3. Issue Resolution - Address customer concerns, complaints, and feedback promptly and professionally. - Provide quick solutions to resolve issues related to bookings, travel arrangements, or services. - Escalate unresolved matters to senior management when necessary.4. Sales &amp; Upselling - Promote travel packages, upgrades, and add-on services to maximize revenue. - Maintain knowledge of current promotions, special offers, and seasonal discounts.5. Documentation &amp; Reporting - Maintain accurate records of customer interactions, transactions, and complaints. - Prepare daily, weekly, and monthly reports related to customer service activities.6. Collaboration &amp; Coordination - Work closely with sales, operations, and marketing teams to ensure smooth service delivery. - Coordinate with travel partners for itinerary changes, availability, and service quality.Qualifications &amp; Skills: -1. Bachelor&rsquo;s degree in Travel &amp; Tourism, Hospitality Management, or related field (preferred).2. Prior experience in customer service, preferably in the tourism or travel industry.3. Excellent communication skills in English and interpersonal skills.4. Strong problem-solving abilities and attention to detail.Job Type: Full-timePay: &#8377;25,000.00 - &#8377;30,000.00 per monthApplication Question(s):<ul><li>How much would you rate yourself in English communication from 1 - 10?</li><li>What is your Current CTC?</li><li>What is your Expected CTC?</li><li>What is your Notice Period?</li></ul>Work Location: In person

Customer Service (Holiday Consultant)

Ontime Group

JOB PURPOSE The Consultant-Customer Happiness provides customer service support by obtaining, analyzing and verifying the accuracy of information and making transactions in a timely manner. Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Co-ordinates the handling of difficult and/or unusual situations with direct superior and concerned management.JOB CONTEXT &amp; ESSENTIAL FUNCTIONS 1. Receive, process and verify the accuracy and timeliness of processing transactions from customers utilizing the organizations&rsquo; internal systems with minimal supervision.2. Provide and initiate appropriate action for response to customer service requests for transactions, and communicate effectively with the customer on the succeeding steps and turn-around time required to accomplish transaction.3. Ensure and provide excellent quality service to both internal and external customers4. Participate and provide expertise at an intermediate level as a member of the customer service&rsquo;s team.5. Maintain a balance between company policy, client satisfaction and customer benefit in decision-making with minimal supervision.6. Handle issues in the best interest of both customer, clients and company. 7. Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer&rsquo;s experience.8. Contribute in suggesting new initiatives.JOB PREREQUISITES/ SKILLS 1. Knowledgeable in government and corporate service transactions2.Advanced level in using existing transaction system applications3.At least high school graduate 4.At least 1-2 years&rsquo; experience in the same capacity5.At least 3 years&rsquo; experience in a customer-service oriented industryJob Type: Full-timePay: AED8,000.00 per monthLanguage:<ul><li>Arabic (Required)</li></ul>

CCH-Tasheel(Emirati National with Family Book)

Crown Relocations

<div><div><div><div><div>MOVING CONSULTANT</div><div><div> 
<div>
The Crown Worldwide Group provides mobility, relocation, logistics and storage services to corporate and private customers all over the world. We&rsquo;ve been moving people&rsquo;s lives for over half a century, always putting people at the centre of everything we do. We have a proud history - but we&rsquo;re also looking to the future, investing in smart technology, growing our businesses internationally and staying ahead of the curve. We promote diversity and inclusion in the workplace, hiring motivated and skilled people and inspiring them to do the best work of their lives. Our efforts as good corporate citizens considers the environment and the communities we work in through our Corporate Social Responsibility program. 


For more information, please visit: https://www.crownworldwide.com.

Crown Relocations LLC are looking for a full time Moving Consultant to join the Middle East Sales Centre based in Dubai. The successful candidate will join a dynamic, professional and diverse team with an excellent track record of success.

The Moving Consultant plays a critical role in supporting customers with storage, local, international and commercial moving services.

If you are committed to great customer experience, are able to build rapport with people easily and effectively; and motivated by achieving sales goals and KPI targets we could be the team for you. 


Key Responsibilities 

<ul>
<li>Conduct virtual or face-to-face physical surveys in pre-arranged appointments in the customer&rsquo;s home or workplace.</li>
<li>Present the company&rsquo;s moving services in the most positive light, selling the benefits of our service and company.</li>
<li>Complete a detailed inventory of effects to be transported and specific requirements</li>
<li>Accurately calculate the cubic capacity of the goods.</li>
<li>Utilise value-based selling skills and methodologies that clearly differentiate Crown from our competitors and generate best value for Crown at every possible juncture.</li>
<li>Prepare and present formal quotations to clients, using structured approaches to enable successful negotiation with the customer</li>
<li>Follow up on all questions and concerns to ensure that customers are entirely comfortable with the Crown service and moving process.</li>
<li>Pro-active follow-up to ensure bookings through negotiation and use of value add and upselling techniques.</li>
<li>Ensure that administrative systems are up to date and accurate at all times and data input protocols are observed and adhered to</li>
<li>Engage in networking opportunities within targeted communities, and events, to increase the Brand awareness of Crown</li>
</ul>
<ul><li></li></ul> 


Professional Skills and requirements 

<ul>
<li>2 years sales or marketing experience</li>
<li>UAE driving licence</li>
<li>Exceptional interpersonal skills and the ability to build collaborative relationships with multiple and diverse stakeholders</li>
<li>Ability to set priorities, manage your time and workload and dependably meet strict deadlines in a potentially rapidly changing environment</li>
<li>Well-developed administration and organisation skills with strong attention to detail.</li>
<li>Cultural sensitivity and awareness.</li>
<li>Excellent written and spoken English. Additional language skills are an advantage.</li></ul> 


What we offer 


Crown Worldwide offers the right candidate a competitive package, business tools allowance, full professional training and entry into the Crown sales incentive scheme. 


Company Values 


At Crown we pride ourselves with the quality we deliver and values we stand by.

We are CARING about people and their experience 
Always DETERMINED to do our best and to always keep improving 
We are genuinely THERE when our customers and colleagues need us We encourage the SHARING of knowledge amongst each other 
We continuously remain OPEN-MINDED to stay innovative 


Equal Employment Opportunity 


Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law.

Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.</div></div></div></div></div></div></div>

Moving Consultant

MAERSK

<div>Customer Experience Consultant
We Offer
<ul><li>We offer an excellent work environment where you're valued as part of our team.
</li><li>A great culture of reward and recognition for high performing individuals who are ready to outperform others.
</li><li>Great learning and career growth opportunities being a global shipping company.
</li></ul>Key Responsibilities
<ul><li>Taking full responsibility for customers' experience by managing the end-to-end shipment process in compliance with all company procedures and regulatory requirements for both Import and Export, ensuring its smooth execution.
</li><li>Be the primary point of contact for own customers and act as an advocate for the customers, internally within Maersk.
</li><li>Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires.
</li><li>Promptly respond to customer enquiry on shipment status and proactively notify customers of relevant deviations from the transport plan, including potential solutions or alternatives.
</li><li>Actively drive awareness and utilization of Maersk self-service channels for own customers.
</li><li>Understand and be familiar with local KPIs and act in line with set targets. Drive continuous improvements opportunities.
</li><li>Be the owner of all customer issues and engage relevant stakeholders (internal and external) as required to facilitate timely and effective resolution.
</li><li>Manage and improve day to day process interaction with own customers by leveraging detailed customer knowledge.
</li><li>Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation.
</li></ul>Who we are looking for
<ul><li>Bachelor&rsquo;s degree
</li><li>experience in Logistics/Shipping is strongly preferred
</li><li>Excellent interpersonal and communication skills
</li><li>An excellent team player. Able to work under pressure.
</li><li>Energetic, Well-organized,Efficient and Effective, Self-Initiated and good coordination skill
</li><li>Good analytical and problem solving skills &ndash; ability to look beyond the obvious and identify creative solutions
</li><li>Commercial drive.
</li><li>Knowledge of Microsoft Office - Word, Excel, PowerPoint.
</li><li>Fluent in Turkish &amp; English.
</li></ul>#LI-PW1
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. 
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .</div>

Customer Experience Consultant

haus & haus

<div>
 
 haus &amp; haus are looking for a Customer Experience Consultant to join our team. The Customer Experience Consultant is responsible for providing continual feedback, supports clients by providing helpful information, and answering inquiries. This position is mainly, but not limited to, a telesales role focused on generating outbound and inbound leads while ensuring a high standard of customer experience.
 
 
 
 
 
 
 Role Requirements
 
 
 
 
 
 <ul>
 <li>
 Making outbound calls to former clients and prospects and driving NBA (next best action). This may be a meeting with a sales advisor or an email for more information.
 </li>
 <li>
 Generating promising leads for the outside sales team to pursue.
 </li>
 <li>
 Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
 </li>
 <li>
 Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.
 </li>
 <li>
 Creating relationships with the Head of Department, providing feedback, receiving feedback and understanding priorities.
 </li>
 <li>
 Creating relationships with our sales brokers and understanding how your leads have contributed, and pick up any tips to help with your own sales calls.
 </li>
 <li>
 Keep accurate records and document customer interaction and outcomes into our CRM platform, Reapit
 </li>
 <li>
 Analyze statistics and compile accurate reports.
 </li>
 <li>
 Keep ahead of Dubai real estate market news and apply your knowledge where required.
 </li>
 <li>
 Maintain an orderly workflow according to priorities.
 </li>
 <li>
 Handling client's inquiries and leads through our CRM channels.
 </li>
 <li>
 Submitting calls and leads report to Customer Experience Manager.
 </li>
 <li>
 Meeting your KPI and performance metrics and tracking these over time.
 </li>
 <li>
 Brainstorming with the customer experience team for improvements.
 </li>
 </ul>
 
 
 
 
 
 What You'll Need
 
 
 
 
 
 <ul>
 <li>
 Maintaining a positive, empathetic, and professional attitude toward clients at all times.
 </li>
 <li>
 Demonstrate active listening skills and exhibit confidence when communicating with clients.
 </li>
 <li>
 Responding promptly to client's enquiries.
 </li>
 <li>
 Communicating with clients through various channels.
 </li>
 <li>
 Keeping records of customer interactions, transactions, and comments.
 </li>
 <li>
 Communicating and coordinating with colleagues as necessary.
 </li>
 <li>
 Providing feedback on the efficiency of the customer experience process.
 </li>
 <li>
 Ensure customer satisfaction and provide professional customer support.
 </li>
 <li>
 Excellent English communication skills, verbal and written.
 </li>
 <li>
 Strong interpersonal and phone call handling skills.
 </li>
 <li>
 Confident, articulate, and with professional speaking abilities.
 </li>
 </ul>
 
 
 
 
 
 What We Require
 
 
 
 
 
 <ul>
 <li>
 Experience in Dubai is essential.
 </li>
 <li>
 Experience and knowledge of the Dubai Real Estate market is preferred.
 </li>
 <li>
 Strong negotiation and consultative sales skills.
 </li>
 <li>
 Proven experience improving customer satisfaction.
 </li>
 <li>
 Excellent communication skills, with a high proficiency in English.
 </li>
 <li>
 Advanced troubleshooting and multi-tasking skills.
 </li>
 <li>
 The ability to follow scripts.
 </li>
 </ul>
 
 
 
 
 If you meet the above criteria, you could be the superstar we have been looking for!
 
 
 
 
 
 Apply now or email us at careers@hausandhaus.com
 
</div>

SupportYourApp

<div>Passionate about the world of tech?
What if you had a chance to be a part of the world&rsquo;s leading SaaS, Software, or Hardware solutions?
Join our team as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let&rsquo;s see what it takes
What you will do:<ul>
<li>
Provide exceptional customer support via chats and emails</li>
<li>Stay familiar with the company&rsquo;s trading platform and general market conditions</li>
<li>Build positive and long-lasting relationships with customers</li>
<li>Meet team KPIs</li>
<li>Always be up-to-date with cutting-edge technology</li>
<li>Securely work with customers&rsquo; sensitive information</li>
<li>Apply the latest and greatest customer happiness practices</li>
<li>Maintain working knowledge of our client&rsquo;s products and services</li>
<li>Communicate with developers and other departments of various IT companies</li>
</ul>
What you need to succeed in this role:<ul>
<li>
Native Japanese and English B2 communication skills</li>
<li>At least 6 months of experience in live chat support</li>
<li>Personal or professional experience in crypto
</li><li>Proof validation skills or payment/banking knowledge</li>
<li>Strong analytical skills / logical thinking skills / problem-solving skills</li>
<li>Able to work in a high-intensity working environment and put full commitment</li>
<li>Positive and responsible attitude</li>
<li>Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps&ndash;download and 40 Mbps&ndash;upload)</li>
</ul>
Will be a great plus:<ul>
<li>
Experience with CRM systems</li>
<li>Financial background</li>
</ul>
Benefits and Perks:<ul>
<li>
Flexible schedule</li>
<li>Opportunity to work fully remotely</li>
<li>Inclusive international environment</li>
<li>Compensation in USD</li>
<li>Good bonuses for referring friends</li>
<li>Paid intensive training and probation</li>
<li>Work-life balance</li>
<li>Responsive management interested in your growth and long-lasting cooperation</li>
<li>Greenhouse conditions for self-development</li>
<li>The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.</li></ul>
Who are we?
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we&rsquo;ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!
Visit our website: www.supportyourapp.com
DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice.</div>

(native Japanese) Chat Support Consultant, crypto (remotely)

Search 10000+ Customer service consultant jobs near you this October. New roles added regularly across leading industries. Apply today.

10000 customer service consultant jobs NEAR_ME

Customer Service Consultant

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Customer Experience Consultant

Customer Experience Consultant

(native Japanese) Chat Support Consultant, crypto (remotely)