customer service consultant

Chalhoub Group

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
 
 
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
 
 
 Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalyzed by forward thinking and futureproofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work&reg; certification in several markets.
 
 
 Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
 
 
 
 What You'll Be Doing
 
 
 
 Our Luxury Tech Consultant: is responsible for delivering outstanding customer service to all customers and to use appropriate sales techniques and product knowledge to reach sales targets. Our Beauty Consultant is accountable for counter cleanliness, stock replenishment, handling new launches, promotion of products and merchandising. Our consultant is also required to maintain high levels of standards in terms of grooming.
 
 
 <ul>
 <li>
 Build and maintain guest experience standards in order to build strong loyalty
 </li>
 <li>
 Address customers' queries about products, prices, availability, product uses, and services
 </li>
 <li>
 Communicate with customers to assess their needs, provide assistance in satisfying those needs an meeting or surpassing customers' expectations
 </li>
 <li>
 Advise customers on product ranges best suited to their needs
 </li>
 <li>
 Demonstrate usage and benefits of various brands and products
 </li>
 <li>
 Generate sales, while achieving line and sales targets, using make up knowledge
 </li>
 <li>
 Sell-out target tracking at store level
 </li>
 <li>
 Generate daily sales reports
 </li>
 <li>
 Participate in achieving incentives
 </li>
 <li>
 Track post-launch sales at store level
 </li>
 <li>
 Ensure merchandising levels in the store are met as per the brand guidelines
 </li>
 <li>
 Ensure in store stock replenishment in the appropriate shelves/counters, at appropriate times
 </li>
 <li>
 Report stock shortages using the stock order form
 </li>
 <li>
 Ensure stock receipt as per set procedures
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need To Succeed
 
 
 
 <ul>
 <li>
 Previous experience in an assisted sales environment or service led environment
 </li>
 <li>
 Previous experience working with / in a premium technology brand
 </li>
 <li>
 Fluent in English preferred &amp; local market language essential
 </li>
 <li>
 Track record for creating innovative solutions that solve problems and/or challenge convention
 </li>
 <li>
 Be prepared to hit targets
 </li>
 <li>
 Great customer-facing and sales skills, including the ability to adapt your style to the
 </li>
 <li>
 needs of every customer
 </li>
 <li>
 A confident approach and a friendly manner
 </li>
 <li>
 Be confident in giving in-depth bespoke consultations to answer every customer&rsquo;s questions
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Consultant - Luxury Tech - Dyson Nakheel Mall Dammam

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.
 
 
 Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.
 
 
 Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work&reg;.
 
 
 To keep the innovation journey going, the Group has set up &ldquo;The Greenhouse&rdquo;, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.
 
 
 
 
 What you'll be doing
 
 
 
 
 Our Luxury Tech Consultant: is responsible for delivering outstanding customer service to all customers and to use appropriate sales techniques and product knowledge to reach sales targets. Our Beauty Consultant is accountable for counter cleanliness, stock replenishment, handling new launches, promotion of products and merchandising. Our Consultant is also required to maintain high levels of standards in terms of grooming.
 
 
 <ul>
 <li>
 Build and maintain guest experience standards in order to build strong loyalty
 </li>
 <li>
 Address customers' queries about products, prices, availability, product uses, and services
 </li>
 <li>
 Communicate with customers to assess their needs, provide assistance in satisfying those needs an meeting or surpassing customers expectations
 </li>
 <li>
 Advise customers on product ranges best suited to their needs
 </li>
 <li>
 Demonstrate usage and benefits of various brands and products
 </li>
 <li>
 Generate sales, while achieving line and sales targets, using make up knowledge
 </li>
 <li>
 Sell-out target tracking at store level
 </li>
 <li>
 Generate daily sales reports
 </li>
 <li>
 Participate in achieving incentives
 </li>
 <li>
 Track post-launch sales at store level
 </li>
 <li>
 Ensure merchandising levels in the store are met as per the brand guidelines
 </li>
 <li>
 Ensure in store stock replenishment in the appropriate shelves/counters, at appropriate times
 </li>
 <li>
 Report stock shortages using the stock order form
 </li>
 <li>
 Ensure stock receipt as per set procedures
 
 
 </li>
 </ul>
 
 
 What you'll need to
 
 
 succeed
 
 
 
 
 <ul>
 <li>
 Minimum 2 years&rsquo; experience in retail preferably in Luxury Technology.
 </li>
 <li>
 Intermediate/ Advanced English Language
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Luxury Tech Consultant (Dyson Boutique - Red Sea Mall)

Tops Solid Surface

Countertop Sales &amp; Design ConsultantWe are looking for a detail-oriented, customer-focused Sales &amp; Design Associate to help clients bring their dream homes to life. If you enjoy interior design, home improvement, HGTV, Pinterest inspiration, or helping people create beautiful spaces, this could be the perfect fit. No experience required.Learn how to design (and sell) with us. Training is provided by our team in a low-pressure sales atmosphere with pooled team bonuses. Working together as a team is our number one goal, while providing the highest level of customer service possible to our clientele.Our company provides installations of large-scale commercial countertop applications and kitchen and bathroom design, fabrication and installation of countertops, slab showers and tub walls, and tile backsplashes. Our commitment to our clientele shows in the quality and artisanship of each project.Compensation &amp; Benefits<ul><li>Competitive base hourly: $21 &ndash; $25/hour, depending on experience.</li><li>Bonus structure of 5&ndash;15% of annual pay, based on individual and team performance.</li><li>Most team members earn $45,000&ndash;$70,000+ annually including bonuses.</li><li>Healthcare, paid time off, team outings, and other company benefits.</li><li>Opportunities for career growth in a stable and expanding company.</li></ul>Full-Time Benefits Offered:<ul><li>401K</li><li>Medical/Dental/Vision</li><li>Health Savings Account (HSA)</li><li>Employee Discount</li><li>Above Average PTO</li><li>Paid Company Outings</li><li>Quarterly Sales Goal Bonus</li><li>Monthly Sales Upsale Bonus</li></ul>Part-Time Schedule: Monday, Tuesday, Wednesday, Thursday, Friday, &amp; Saturday: 10:00 a.m.-2:00 p.m.Why Choose Us?<ul><li>Employees come first and taking care of your team ensures our clients are taken care of too.</li><li>Our business is operated mainly on word of mouth and customer referrals.</li><li>Growing, high-tech shop with 4.7+ star rating across Google, Facebook, Yelp and Houzz.</li><li>Use the latest fabrication tools including a robotic sawjet, dual CNCs, an in-line polisher, and a miter saw for waterfall designs.</li><li>Our steady, strategic growth revolves around our commitment to our quality of work within our community.</li></ul>Essential functions may include, but are not limited to:<ul><li>Assisting customers from start to finish with countertop projects spanning the entire home or simply upgrading a vanity.</li><li>Going to customer's homes where necessary to provide in-home estimates. Vehicle will be provided.</li><li>Documenting all customer selections and ensuring accurate pricing of quotes and orders.</li><li>Reading, understanding, and creating design drawings using industry software.</li><li>Helping to draft fun and beautiful social media posts.</li><li>Assisting the office team with any other tasks.</li></ul>Job Type: Full-timePay: $21.00 - $26.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Mileage reimbursement</li><li>Paid time off</li><li>Vision insurance</li></ul>License/Certification:<ul><li>Driver's License (Preferred)</li></ul>Work Location: In person

Sales and Design Associate - Part-Time

CREDITCARE CREDIT MANAGEMENT LLC

Company: CreditCare Credit Management LLC &ndash; Dubai Salary: Up to AED 4,500 (Depends on Experience) Benefits: Visa, Medical, and other benefits as per UAE Labour LawJob DescriptionCreditCare Credit Management LLC is looking for a Female Customer Service Representative (CSR) to join our team in Dubai. The ideal candidate will be responsible for handling customer inquiries, providing excellent support, and maintaining high levels of customer satisfaction.Responsibilities<ul><li>Handle inbound and outbound customer calls professionally</li><li>Assist clients with queries, account details, and service information</li><li>Maintain accurate records of customer interactions</li><li>Provide timely solutions and escalate issues when necessary</li><li>Work collaboratively with the team to achieve departmental goals</li></ul>Requirements<ul><li>Female candidates only</li><li>Previous customer service experience preferred</li><li>Strong communication and interpersonal skills</li><li>Ability to work in a fast-paced environment</li><li>Positive attitude and willingness to learn</li><li>Fluent in English; additional languages are a plus</li><li>Must be currently in the UAE</li></ul>Salary &amp; Benefits<ul><li>Salary up to AED 3000 (based on experience)</li><li>Visa, Medical, and other benefits provided as per UAE Labour Law</li><li>Supportive and professional work environment</li></ul>Job Types: Full-time, Permanent, Contract, Fresher Contract length: 24 monthsPay: Up to AED3,000.00 per monthWork Location: In person

Customer Service Representative (Female)

C3X International Couriers

C3X International Couriers LLC is a fast growing courier service company in Dubai, specializing in reliable and efficient delivery services Domestic and International. We deliver seamless and timely service solutions to a diverse clientele across multiple sectors. To strengthen our team, we seek a Customer Service Executive with direct experience in the courier industry to drive superior customer interactions and support our service standards.Position OverviewThe Customer Service Executive will be the primary point of contact for our customers, ensuring their inquiries, concerns, and requests are managed with precision and professionalism. This role demands an individual with prior experience in the courier sector, a strong focus on customer satisfaction, and the capability to navigate and resolve complex service inquiries.Key Responsibilities<ul><li>Serve as the primary representative for customer inquiries, managing communication through phone, email, and live chat channels.</li><li>Resolve customer concerns promptly, especially around shipment tracking, delivery timelines, and service issues.</li><li>Coordinate closely with our operations, logistics, and field teams to deliver accurate, real-time information to customers.</li><li>Accurately document customer interactions, complaints, and resolutions in our CRM for seamless communication and follow-up.</li><li>Proactively identify areas for process improvement and escalate feedback to management to support our continuous improvement goals.</li><li>Provide updates on shipping status and collaborate with customers on alternative solutions when necessary.</li><li>Build and maintain strong relationships with our clients, ensuring satisfaction and fostering loyalty.</li></ul>Candidate Requirements<ul><li>Minimum of 2 years in a customer service role, preferably within the courier or logistics industry. (Freshers can also apply)</li><li>Excellent verbal and written communication skills in English, Hindi, Arabic (is a plus) , with a professional and courteous demeanor.</li><li>Demonstrated experience in managing and resolving customer concerns effectively.</li><li>Proficiency in Microsoft Office Office and familiarity with customer service software or CRM tools.</li><li>Strong understanding of logistics processes and shipment tracking systems; familiarity with customer follow up etc.</li><li>Ability to work efficiently in a fast-paced environment and manage multiple inquiries with attention to detail.</li></ul>What We OfferHealth Insurance as per company policy.Access to training programs and career development opportunities.Collaborative, team-oriented culture with a focus on employee well-being and advancement.Potential for career advancement within our expanding organization.Job Types: Full-time, PermanentPay: AED2,500.00 per monthWork Location: In person

Customer Service Executive

Ethan Allen

Named America's #1 Premium Furniture Retailer by Newsweek, Ethan Allen is a leading interior design destination combining state-of-the-art technology with personal service. After more than 90 profitable years in business, we still make about 75% of our custom-crafted products in our North American workshops and have an enduring reputation for quality and craftsmanship. In our global network of Design Centers, we offer complimentary interior design service and sell a full range of home furnishings, including custom furniture and artisan-crafted accents for every room in the home. We believe our associates are our greatest brand ambassadors, and we value talent, entrepreneurial drive, and the ability to build long-lasting relationships with our clients. We're glad you're exploring the possibility of designing your future with us.
 
GENERAL OBJECTIVES
 The Associate Design Consultant role is intended to be an entry level role that should transition to a Design Consultant role within 6 months of hire (“training period”).
 
During this training period, the Associate Design Consultant will work closely with Design Consultant(s) to develop both selling and interior design skills, The focus of the role will be to learn (1) the technology utilized by Design Consultants; and (2) the products offered by Ethan Allen, while providing ongoing assistance as required to support sales activity within the Design Center.
 
Upon conclusion of the training period, Retail management will determine whether the Associate Design Consultant (1) will be promoted into the Design Consultant role; (2) will require a short extension of the training period (not to exceed 3 months); or (3) will be terminated due to inability to achieve the desired performance levels that would warrant a promotion to a Design Consultant.
 
SPECIFIC RESPONSIBILITIES
 <ul>
<li>When a Design Consultant is unavailable, professionally greet customers to establish rapport, offer assistance including limited design-related consultation and sales transactions such as take-with and direct ship accent sales, including wrapping and packaging client purchases, as well as limited furniture sales under the direction of unit management.</li>
<li>Assist Design Consultants (as assigned by management) with project development, including attending home calls, preparing space plans, product selection, preparing quotes, creating sketches and renderings, setting up and dismantling presentations, preparing custom soft goods quotes, offering assistance and hospitality during presentations, and assisting clients when their requested Design Consultant is unavailable.</li>
<li>Educate customers about the complimentary design service Ethan Allen provides, offering as little or as much design service as a customer desires.</li>
<li>Stay current on design and color trends to create fashionable design solutions.</li>
<li>Utilizing the rotation system, introduce qualified prospects to Design Consultants via in-person introduction or “set up” by describing DC’s skills and referring customer to their online bio/portfolio; or by scheduling in-studio appointments and/or in-home consultations for Design Consultants (whether DC is present or not)</li>
<li>Enter orders and quotes utilizing the retail point of sale system.</li>
<li>Communicate with clients regarding appointments and order status via telephone & email.</li>
<li>Participate as required in all corporate sponsored marketing and training programs.</li>
<li>Educate customers on all the Ethan Allen sponsored finance options available to them.</li>
<li>Utilize corporate systems and technology to maximize efficiency in designing projects, creating presentations, and providing professional service for customers.</li>
<li>Operate the information desk including answering phones, providing customer service, and managing rotation system.</li>
<li>Provide support to visual merchandiser in replenishing stock to the floor as well as receiving inventory to the design center. Bar-coding and tagging as needed.</li>
<li>Assist in daily maintenance of floor displays. Work cooperatively in maintaining a neat and orderly Design Center projection.</li>
<li>Assist Design Consultants with clerical needs. Maintain up-to-date files, filing, updating price page or follow-up correspondence.</li>
<li>Provide exceptional service to customers, before and after the sale, by promptly keeping customers informed of their order status including any delays.</li>
<li>Update master and design center price pages and product books and samples.</li>
<li>Order memo fabric swatches for design consultant’s clients and distribute to Design Consultants when they arrive.</li>
<li>Perform other duties as required.</li>
<li>Must work overtime hours as needed.</li>
</ul>
Additional Responsibilities that may be required depending on location:
 
<ul>
<li>Ensure all cash transactions, including charge cards and bank deposits, are reconciled, properly deposited, and accurately recorded in the ledger. Process blind cash balancing and exceptions. Maintain Petty Cash. Perform clerical duties required for daily function of business. Run end of day reports, checks for signatures and other audit requirements.</li>
<li>Follow-up on clerical orders, delayed orders as necessary to insure timely and appropriate service to staff members and clients.</li>
<li>Perform cancelations, and merchandise returns, and any other duties as required.</li>
<li>Follow-up service, etc. between the service center and the design center staff.</li>
<li>Review and control open order reports and workroom logs. Communicate to design teams as needed.</li>
<li>Manage incoming communication from customers. Research and resolve customer inquiries in accordance with company guidelines. Monitor customer problems and identify recurring issues and trends.</li>
<li>Handle incoming customer service request and forward information to Customer Service Department and identify unrecorded delivered sales and implement procedures to prevent future Occurrences.</li>
<li>Identify custom orders of soft goods and non-EA product, forward copies to an OA for processing.</li>
</ul>
QUALIFICATIONS
 
Education: Bachelor’s degree or equivalent in Interior Design or related field from an accredited institution.
 
Experience: Previous internship or experience with a professional design firm or design-retail organization. Minimum two (2) years’ experience in retail sales preferred.
 
Other Requirements: Strong sales & organizational skills. Ability to work with others. Positive attitude, stylish professional appearance, and high energy with a desire to learn the business. Position requires a valid driver’s license, except in limited circumstances in which the associate can establish to the Company’s satisfaction that they have available for use during all business hours an alternate means of transportation not requiring the operation of a motor vehicle which will enable them to perform the duties of their position.
 
Must be able to work evenings, weekends, and holidays listed on the incentive plan.
 
Compensation
 The hourly rate for this position ranges from ___________ to ____________, depending on experience. In addition, the Associate Design Consultant can earn a monthly incentive.
 
Benefits
 Benefits are an important part of the total compensation that is offered, providing peace of mind and financial well-being. Ethan Allen is committed to offering a variety of benefits that allow associates to choose whether or not to participate based on personal and family needs. Some of the benefits offered are 401(k) plan (with Employer contributions), multiple Medical Plans with Prescription Drug Coverage, Health Savings Account (including Employer contributions), Dental Plan, Vision Plan, Basic Group Term Life & Accidental Death & Dismemberment, Supplemental Group Term Life & AD&D Insurance, Dependent Group Term Life Insurance, Short and Long-Term Disability, Business Travel Accident Life Insurance, Flexible Spending Accounts – Health Care & Dependent Care, Commuter Saving Plans – Public Transit & Parking, Voluntary Whole Life Insurance, Voluntary Critical Care Insurance, Voluntary Accident Insurance and Employee Assistance Program. Benefit availability varies based on full-time or part-time employee classification.

Retail Interior Design Sales

Belhasa Stones & Concrete Flooring

Key Responsibilities:<ul><li>Respond promptly and professionally to student inquiries via phone, email, and in-person.</li><li>Assist potential students with course information, pricing, and enrollment procedures.</li><li>Manage student registrations, scheduling driving lessons, and maintaining accurate records.</li><li>Address and resolve student complaints or concerns in a courteous manner.</li><li>Coordinate with instructors and administration to ensure smooth scheduling and communication.</li><li>Maintain and update customer databases and records.</li><li>Follow up with students post-training for feedback and additional support.</li><li>Promote additional services, packages, or offers when appropriate.</li><li>Collaborate with marketing and operations teams to improve service delivery.</li></ul>Qualifications:<ul><li>High school diploma or equivalent; further education or certification in customer service is a plus.</li><li>Previous experience in customer service, preferably in education, training, or driving schools.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving abilities and patience.</li><li>Ability to manage multiple tasks and work efficiently in a fast-paced environment.</li><li>Proficiency with computers and customer management software (e.g., CRM systems).</li><li>Friendly, approachable, and professional demeanor.</li></ul>Job Type: Full-timePay: AED3,300.00 - AED4,000.00 per monthExperience:<ul><li>Customer Service (UAE): 2 years (Required)</li></ul>Work Location: In person

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Consultant - Luxury Tech - Dyson Nakheel Mall Dammam

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Sales and Design Associate - Part-Time

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Customer Service Executive

Retail Interior Design Sales

Customer Service Executive