customer service consultant

Bupa

<div>Job Description:
Customer Service Consultant
Cairo, Egypt
Fixed Term
We make health happen
We're expanding our customer service team in Cairo and looking for customer-focused advisors to work in rotational shifts including (over-night shifts). You'll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions. With full training and ongoing coaching, you'll manage all customer types: individuals, corporates, and intermediaries. Resolving even complex issues without escalation. If you're passionate about delivering exceptional service and putting customers first, we'd love to hear from you.
Key Responsibilities
<ul><li>Authorize or reject treatment requests before procedures</li><li>
Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues</li><li>
Manage membership updates, billing inquiries, and document issuance</li><li>
Coordinate international medical appointments and support cross-departmental communication</li><li>
Investigate and resolve complaints, ensuring customer satisfaction</li><li>
Maintain accurate system records and support new team members</li><li>
Collaborate with providers and internal teams to deliver seamless service</li>
</ul>What We're Looking For
<ul><li>Fresh graduates with a medical background are welcome to apply</li></ul><div>
Able to demonstrate that you pay due regard to customers and treat them fairly by: 
<ul><li>Being able to explain the impact that your role and actions have on the fair treatment of customers</li><li>Being able to explain the potential implications for customers who are not treated fairly by you or others</li><li>Making the fair treatment of customers central to all that you do</li><li>Always seeking to be competent to do your job e.g. by completing all compulsory regulatory training on time to ensure that you have all the necessary knowledge and skills</li></ul></div>
Why Bupa
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to &rdquo;Be you at Bupa&rdquo;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
If you require information regarding this role in an alternative format, please email: careers@bupa.com
Time Type:
Full time
Job Area:
Call Centre
Locations:
Egypt - Cairo</div>
 
Health &amp; wellbeing programme, Private medical insurance, Additional leave, Free flu jabs, Financial planning services, Company pension, Gym membership, Cycle to work scheme, Paid volunteer time, Referral programme, Private dental insurance, Employee mentoring programme

Customer Service Consultant BES

<div>Job Description:
Business Partnerships Consultant (6 months Secondment)
Bupa Egypt Insurance SAE - District 5 Campus, Building B07, Ain Sokhna Road, New Cairo 11361, Cairo
Full Time - Secondment (6 months)
40 hours per week
Local Egypt Bonus Scheme
Hybrid Working (1 days per week office working)
Job Grade: A11
We make health happen
Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad. 
 
Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
Role Overview
As a business partnerships support consultant, you deliver an exceptional
 
customer experience for our Corporate customers. You provide a dedicated and
 
comprehensive service, responding to contacts from Group Secretaries and
 
Intermediaries and deliver the highest level of customer care, creating
 
extraordinary relationships resulting in good business retention and expansion.
 
Customer contact will be via emails. 
This is a diverse and skilled customer facing role where you will be supporting
 
the account managers in securing the renewal of group schemes through
 
delivering world class customer service, first contact resolution whenever appropriate. 
 
Your individual performance will be a key contribution to the department
 
achieving all targets for quality, productivity, compliance and regulation.
 
You will be a customer service champion, putting the customer at the centre of
 
everything you do and putting forward ideas for the continual improvement of the customer experience.
How you'll help us make health happen
<ul><li>Respond to all incoming queries from Group secretaries/Intermediaries by email including proactive outbound emails.</li><li>
Take end to end ownership of the investigation and resolution of escalations and issues. You will be required to liaise, negotiate and co-ordinate with other teams to ensure a customer focused resolution identifying issues and trends, recommending solutions within agreed authority limits</li><li>
Work closely with internal teams such as Corporate Sales, New Business, Finance and Claims to ensure a smooth customer journey.
</li><li>Complete all related customer administration such as maintaining and updating customer records, onboarding members for key groups and carrying out membership changes mid-term or at point of renewals
</li><li>Demonstrate flexibility by supporting the wider Business Partnerships operation at busy times.</li><li>
Develop effective working relationships with the Service Account Managers.</li><li>
Support and train new joiners in the team depending on experience and knowledge</li>
</ul>What you'll need:<ul><li>
Medical background e.g Dentist/Physiotherapist/ any other medical profession</li><li>
Confident and articulate in English (both written and spoken)</li><li>
Relevant qualification in customer service or related studies useful but not essential</li><li>
Microsoft Excel skills required and a high level of competency in all Microsoft software is desirable</li><li>
Background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management.</li><li>
Highly customer focussed
</li><li>Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes</li><li>
A good understanding of Bupa Global processes and systems
</li><li>Good understanding of complaint handling processes</li><li>
Experience of working in another Bupa Global Operational department is preferable
</li><li>Able to manage own workloads and build effective relationships</li><li>
Good organisational, planning and time management skills</li><li>
Good written communication, a high level of assertiveness and an excellent telephone manner</li><li>
Good problem solving and analysis and using your network to assist in fixing issues.
</li><li>Experience of managing your own portfolio and face to face contact with your customers</li><li>
An ability to speak a second language would be an advantage</li>
</ul>Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to &rdquo;Be you at Bupa&rdquo;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We're committed to ensuring you're treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.
If you require information regarding this role in an alternative format, please email: careers@bupa.com
Time Type:
Full time
Job Area:
Business Development
Locations:
Egypt - Cairo</div>
 
Private dental insurance, Free flu jabs, Gym membership, Private medical insurance, Referral programme, Health &amp; wellbeing programme, Financial planning services, Additional leave, Company pension, Cycle to work scheme, Paid volunteer time, Employee mentoring programme

Business Partnerships Consultant (6 months Secondment)

Orville Real Estate L.L.C

JOB ALERT &mdash; We Are Hiring!Customer Happiness ConsultantAl Adheed Center &ndash; DubaiWe are looking for motivated and service-driven individuals to join our team at Al Adheed Center. Both experienced and fresh candidates are encouraged to apply!IMPORATANT NOTE : Kindly ensure you meet all the requirements outlined in this post before applying. Applications that do not match the stated criteria will not be considered.Nationality:✅ UAE Nationals✅ Comoros Nationals✅ Other nationalities holding a Marsoum or Local Mother statusPosition Details:✅ Job Title: Customer Happiness Consultant✅ Location: Dubai✅ Vacancies: 4 Positions✅ Gender: Open to All (Male &amp; Female)✅ Employment Type: Full-TimeCompensation:✅ Total Salary: AED 4,000 &ndash; AED 6,000 (based on experience) + Commission✅ Salary is negotiable depending on qualifications and experienceAcademic Qualifications:✅ Bachelor's degree in any field✅ Bachelor's degree in Law is Preferred and an added advantageExperience:✅ Preferred: 1&ndash;2 years of experience at Al Adheed Center/ Dubai Court System✅ Fresh graduates and candidates without prior experience are also welcome to applyCustomer Service &amp; Communication&middot; Excellent verbal and written communication skills in Arabic and/or English&middot; Strong customer-facing and interpersonal skills&middot; Ability to handle customer inquiries, complaints, and requests professionally&middot; Active listening and problem-solving skillsLegal &amp; Court Knowledge&middot; Familiarity with Dubai Courts procedures and services&middot; Basic understanding of UAE legal terminology and documentation&middot; Knowledge of Al Dheed Center services and operationsTechnical Skills&middot; Proficiency in MS Office (Word, Excel, Outlook)&middot; Experience with government service systems or court management software&middot; Data entry and record-keeping accuracySoft Skills&middot; Positive attitude and professional appearance&middot; Ability to work under pressure in a fast-paced environment&middot; Strong time management and organizational skills&middot; Team player with the ability to work independently&middot; Patience, empathy, and a people-first mindsetAdministrative Skills&middot; Attention to detail in handling legal documents and case files&middot; Ability to follow procedures and comply with government regulations&middot; Multitasking across different service requests simultaneouslyTo Apply:Please send your CV to: hiring2026gh@gmail.comPay: From AED4,000.00 per monthWork Location: In person

Customer Service Representative

Progress Documents Clearing Services L.L.C

Progress Documents Clearing Services LLC is seeking a results-driven and customer-oriented Female Sales Consultant to become part of our expanding team. In this rewarding position, you'll leverage your expertise to guide clients through their migration journey, develop valuable professional relationships, and contribute to our continued business growth.Key Responsibilities:<ul><li>Provide personalized migration consulting services tailored to clients&rsquo; unique needs.</li><li>Meet and exceed individual and team sales targets.</li><li>Foster long-term client relationships through outstanding communication and service.</li><li>Respond to client inquiries professionally, offering accurate guidance on visa and migration processes.</li><li>Work closely with internal teams to ensure a smooth and positive client experience.</li></ul>Requirements:<ul><li>Fluent in English (required).</li><li>Proficiency in Malayalam, Tamil and Tagalog is preferred. </li><li>Prior experience in sales, consulting, or the migration industry is a plus.</li><li>Strong customer service, communication, and relationship-building skills.</li><li>Proven ability to meet sales targets with a client-focused approach.</li><li>Excellent organizational and time-management abilities.</li><li>Self-driven, results-oriented, and committed to delivering top-tier service.</li></ul>Benefits:<ul><li>Competitive base salary.</li><li>Weekly and monthly commissions (performance-based).</li><li>A supportive and professional work environment.</li><li>Career advancement and professional development opportunities</li></ul>Job Types: Full-time, Permanent, FresherWork Location: In person

Sales Consultant

K&G Fashion Superstore

<div><div>Retail Suit Sales Consultant</div><div></div><div> 
For more than 30 years, K&amp;G Fashion Superstore (K&amp;G) has provided value-conscious customers with the latest fashions and styles at the best possible prices. Offering a wide selection of designer brands discounted up to 60% off department store prices at our 80 stores, K&amp;G is a leading shopping destination for brand-name apparel, footwear and accessories for the entire family. 
</div><div></div> 
<div>We invest in our people and continuously work towards fostering an inspirational, inclusive, and innovative culture, so that every team member has a true sense of belonging. We help people confidently express their true selves so they can be their best. 
</div><div></div> 
<div>We Have Immediate Openings &ndash; Start Right Away!
</div><ul><li> Competitive hourly rates</li><li>Flexible schedules to meet your availability!</li><li>Tuition reimbursement</li><li>Generous employee discount on first purchase</li><li>Ongoing discounts on purchase made at any Tailored Brands store.</li></ul><div></div><div> 
What You Bring:
</div><ul><li> Customer service &ndash; or as we call it &ndash; culture of customer-obsession by being customer-ready and delivering a world-class experience every day.</li><li>Desire to learn and adapt to new programs.</li><li>Ability to work well and consult with associates at all levels and contribute to a positive work environment.</li></ul><div></div><div> 
Our Retail Sales Consultants are responsible for all aspects of the customer experience within multiple businesses (retail, rental, custom, and omni-channel) within a store location including, but not limited to:</div><ul><li>Engage as a member of a high-performing team through trust, commitment, and a focus on results.</li><li>Build a relationship with your customer from greeting through post-sale contact.</li><li>Consistently demonstrate the benchmark selling techniques for retail sales, custom clothing sales, and special occasion rentals.</li><li>Continuously encourage and participate in team selling and positively impact the achievement of the store sales volume and metrics goals.</li><li>Assist with visually merchandising, set up, and other store-related projects, as well as conducting merchandise stock counts, and assist with monitoring and maintaining the fitting room areas including returning merchandise to the sales floor.</li><li>Handle stand operating procedures for customer purchases, exchanges, store credits and returns at the point of sale in the store.</li></ul><div></div><div> 
 Physical Requirements
</div><ul><li>Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.</li></ul><div></div><div> 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div>
﻿</div><div>
Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.</div></div>

Retail Suit Sales Consultant Part Time

Julian's Dry Cleaners

Dry Cleaning Attendant (Full time) Weekdays &amp; Saturdays | Greece, NY (West Ridge Rd. &amp; Latta Rd. Locations)We&rsquo;re looking for a reliable, friendly, and self-motivated individual to join our team as a Dry Cleaning Attendant. This is a solo position, so being comfortable working independently is key.Schedule:<ul><li>Weekdays: 9am-6 PM (3-4 days per week)</li><li>Saturdays: 9:00 AM &ndash; 3:00 PM</li></ul>Key Responsibilities:<ul><li>Greet and assist customers with a warm, professional attitude</li><li>Process incoming dry cleaning using standard industry procedures</li><li>Assemble and bag cleaned garments returned from our East Ridge Rd. plant</li><li>Operate the POS system &ndash; basic computer skills are a must</li><li>Deliver top-notch customer service every single day</li></ul>Customer service is the heart of this role. If you're personable, detail-oriented, and enjoy helping people, we&rsquo;d love to hear from you!Job Type: Part-timePay: $16.00 - $17.00 per hourWork Location: In person

Customer Service Attendant

InstantCard

InstantCard is an outsourced ID card printing service. Companies come to us for a done-for-you solution: they order online, and our print shop prints and ships their badges every business day. We're a technology-focused company obsessed with delivering great value and even better service. Learn more at https://instantcard.net/.This is a hybrid (3 days office, 2 days remote) full time dual role: roughly half customer service, half design. On the design side, you'll build clean, professional card templates that make our customers' badges look great. You'll work primarily in our own bespoke design studio, but should be comfortable in tools like Photoshop, Canva, Figma, or GIMP. You will also assist in creation of marketing materials as needed. Marketing knowledge is a plus.On the service side, you'll be the friendly voice and inbox our customers rely on to get set up and get unstuck.We're a small team and we like it that way. We're looking for someone reliable, detail-oriented, and genuinely fun to work with &mdash; we care a lot about keeping our culture positive and healthy.What you'll do<ul><li>Design and refine customer card templates that look polished and on-brand</li><li>Onboard new customers and get them up and running on our service</li><li>Respond to and resolve customer support tickets</li><li>Answer customer phone calls</li><li>Help existing customers troubleshoot issues</li><li>Coordinate with the operations team across a range of day-to-day topics</li><li>Assist in marketing efforts with existing and potential customers.</li></ul>What we're looking for<ul><li>Strong graphic design skills &mdash; proficiency in Photoshop, Canva, Figma, or similar (we'll teach you our in-house studio)</li><li>Customer-focused, patient, and a clear communicator</li><li>Reliable, and able to work independently when needed</li><li>Quick to learn new web-based tools (you'll use several daily)</li><li>Ability to manage multiple projects efficiently while maintaining attention to detail in both customer interactions and creative work.</li><li>Experience working with content management systems like WordPress or similar platforms.</li><li>Understanding of color management techniques and typography best practices for digital and print media.</li><li>A great teammate who's friendly and fun</li></ul>Benefits<ul><li>Health, vision, and dental</li><li>2 weeks PTO your first year, +1 day for each year after</li><li>All federal holidays off (paid)</li><li>401(k) with company match</li><li>$50 monthly gym stipend, and other perks</li></ul>Join us if you&rsquo;re passionate about delivering exceptional customer experiences while unleashing your creative talents! This paid position offers an exciting opportunity to grow your skills at the intersection of customer service and graphic design in a lively environment dedicated to innovation and excellence.If this sounds like you, send your resume and cover letter &mdash; plus anything else you'd like to share, such as your design portfolio!Pay: $55,000.00 - $65,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: Hybrid remote in Annapolis, MD 21401

customer service agent with graphic design expertise

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