customer service consultant

RM Plc

<div>Overview:
<div><div><div>
Would you like to help enrich the lives of learners around the world?</div></div></div><div></div><div><div><br>
RM India (RM Education Solutions India Private Limited) is the India Delivery Center for UK based RM Plc. A leading supplier of technology and resources to the education sector, RM India helps deliver great education products and services that help teachers to teach and learners to learn. Our mission is to achieve growth by improving life chances of people. At RM India, we are driven by the potential of our business to touch lives and shape the future.</div></div><div></div><div><div><br>
At RM, we&rsquo;ve been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 20 million students and improving educational outcomes worldwide.</div><div></div><div><br>
What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, governments, and professional organisations globally to make learning more accessible, more engaging, and more impactful.</div><div><br>
</div><div>RM operates through three divisions: Assessment (digital assessment and marking solutions), Technology (managed services, hardware, and software for schools), and TTS (educational resources).</div></div><div></div><div><div><br>
Visit us here to find out more: www.rmindia.co.in</div></div><div></div><div><div><b><br>
We encourage early applications as the vacancy may close once the position has been filled or final interviews have been arranged.</b><b>
</b></div></div>Responsibilities:
<p>
The team member will be responsible for overseeing the renewals of customers. This includes identifying and sending the renewals on time to the customers, Proactive identification of any issues that might hold the renewals and fix it and getting the renewal orders in. This also includes highlighting the issues and risks to the next level, identifying the blockers, and proceeding with the action plan to ensure a smooth renewal.</p><p>
Need to work closely with the Sales team, coordination teams, Finance team and Stakeholders in ensuring that we meet the needs of the customers.</p><ul><li>
Understand customer requirements and deal with customer enquiries.</li><li>
Communicate proactively with the customers on the alternate solutions.</li><li>
Management of multi-year contract Renewals</li><li>
Manage Inflation of the customers</li><li>
Proactive capturing and communication of the upcoming renewal contracts.</li><li>
Understand customer requirements and handle the customer enquiries.</li><li><ul><li>
</li></ul></li></ul>
Experience:
<div><div>
Exp:- 0 to 1yr</div><div></div><div><br>
Key skills:</div><br>
<div></div><ul><li><ul><li>
Excellent verbal and written communication and interpersonal skills, with the ability to build and maintain strong relationships with key stakeholders.</li><li>
Good negotiation skills that can be used to bring better output from the suppliers while maintaining a healthy working relation with them.</li><li>
Good Excel knowledge</li><li>
The ability to operate in a matrix environment, with skills in alignment, collaboration, and joint delivery.</li><li>
The ability to effectively work with teams.</li></ul></li></ul></div></div><div></div>

Customer Service Centre - Consultant

BLACKBULL CHMABER OF INVESTMENT

<p>Blackbull Chamber is hiring an <b>Associate Consultant</b> who can confidently communicate in <b>English</b>, handle <b>customer interactions</b>, and support day-to-day <b>client coordination and documentation</b>. This role is ideal for someone who is organized, professional, and comfortable working in a fast-paced, service-driven environment.</p><p>Responsibilities</p><ul><li>Communicate with clients/customers via <b>calls, WhatsApp, email, and meetings</b> in professional English</li><li>Understand customer requirements and <b>record accurate details</b> for internal teams</li><li>Coordinate with internal departments to ensure smooth client support and follow-ups</li><li>Prepare and manage basic documentation, formats, client notes, and status updates</li><li>Maintain customer records, trackers, and daily reporting (Excel/Google Sheets)</li><li>Handle escalations politely and ensure client satisfaction</li><li>Support onboarding, service coordination, and payment/process guidance when needed</li></ul><p>Required Skills &amp; Eligibility</p><ul><li><b>Fluent English speaking</b> (mandatory)</li><li><b>Good typing speed and accuracy</b> (mandatory)</li><li>Strong customer handling, patience, and professional communication</li><li>Basic knowledge of MS Office (Word/Excel) and email writing</li><li>Ability to multitask and manage multiple clients at the same time</li><li>Confident personality with a problem-solving mindset</li></ul><p>What We Offer</p><ul><li>Professional work environment with growth opportunities</li><li>Client-facing exposure and practical business learning</li><li>Performance-based incentives (where applicable)</li><li>Training support for selected candidates</li></ul><p>How to Apply</p><p>Send your resume and a short introduction (in English) with subject:<br/><b>&ldquo;Application &ndash; Associate Consultant | Blackbull Chamber&rdquo;</b></p><p>Job Types: Full-time, Permanent</p><p>Pay: ₹18,500.00 - ₹37,500.00 per month</p><p>Benefits:</p><ul><li>Health insurance</li><li>Life insurance</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Work Location: In person</p>

Associate Consultant

Venqtel

<b>Job Location:</b> Hyderabad office (Work from Office)
<br><b>Notice Period:</b> 2 months
<br><b>Employment Type:</b> Full time(Permanent)
<br>Note- Hiring for a UAE based company, Good CTC, Permanent role.
<br><br>
Job Description - SAP CS (Customer Service) Consultant
<br><br>
The ideal candidate, have a proven track record of implementing and supporting SAP Customer Service solutions with excellent knowledge of business processes and best practices in Retail Electronics industry.
<br><br>
As an SAP CS consultant, the candidate will be the subject matter expert and in S/4 HANA Customer Service , with in-depth knowledge of Warranty, Service & Repair processes. Will be responsible for understanding business requirements, documenting requirements and
<br>providing solutions.
<br><br>
Objectives of this role
<br><ul>
<li>Understanding the current Business Process on CS Module</li>
<li>Responsible for preparing Test Scripts based on Business Process Master List (BPML) for CS Module</li>
<li>Validation of existing CS masters & preparation of CS master data for Testing</li>
<li>Responsible for Unit Testing & Integration Testing</li>
<li>Responsible for testing & validating the Fiori Apps for CS Module</li>
<li>Worked closely with Customer service stakeholders to ensure all CS related scenarios are tested thoroughly and documented.</li>
<li>Documenting Test results, preparation of User Manual, Issue Logs.</li>
<li>Participate in project meetings and give regular updates to project stakeholders.</li>
<li>Monitoring & Validation of all background Jobs</li>
<li>Resolve issues from stores, DCs, and Service Centers on Service notifications, Service orders, master data</li>
<li>Clear queue failures, stuck IDocs, update stock status errors</li>
</ul>
Required skills and qualifications
<br><ul>
<li>Relevant Experience (in Yrs) 8 –10 years as SAP CS Consultant with:</li>
</ul>
At least 4 years of SAP SD & 4 Years in CS Experience. Functional experience in Retail operations/processes (Service Notification, Repair, Service Orders).
<br><ul>
<li>At least 1 end to end ECC /S/4HANA SAP implementation working as CS Consultant</li>
<li>Must work on Rollout and Support Projects.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Ability to work individually and collaborate with a team.</li>
</ul>
Technical/Functional Skills and Expectations
<br><ul>
<li>SAP Customer Service</li>
<li>SAP SD</li>
</ul>
<b>Which includes:</b><br>
<ul>
<li>Equipment, functional location, article, price master data.</li>
<li>Serial Number Management, Warranty & Repairs</li>
<li>Maintenance task lists and bills of materials (BOMs).</li>
<li>Service Notifications and Service Orders.</li>
<li>Maintenance planning (preventive, corrective, predictive).</li>
<li>Service Order Settlement.</li>
<li>Sales order periodic billing and pricing, return process</li>
<li>Data Exchange: Interfaces and Idos Monitoring</li>
<li>Good to have knowledge in S/4 HANA Activate Methodology.</li>
<li>Good to have knowledge of Advance return management</li>
<li>Good to have knowledge in activating the Standard Fiori Apps of CS Module Transactions.</li>
<li>Certification in SAP CS/PM module is added advantage</li>
<li>Working experience in PM Module is added advantage</li>
<li>Working Experience in Retail/Electronics industry is added advantage</li>
</ul>


SAP CS Consultant

Tata Consultancy Services (TCS)

<div></div><div><div><div><div><p><b>Responsibilities</b></p>
<ul><li> Participate in end-to-end implementations, migrations, and rollouts of SAP S/4HANA Customer Service</li></ul>
<ul><li> Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data</li></ul>
<ul><li> Configure the system to align with business processes</li></ul>
<ul><li> Mapping and transformation of data fields from source (legacy system) to S/4HANA, migration activities and validating the loaded data</li></ul>
<ul><li> Should have at least one end to end implementation projects in S/4HANASound Knowledge in S/4HANA simplifications in Customer Service</li></ul>
</div></div></div><div><div><div><b>Location</b></div>
<div>Hyderabad</div>
</div><div><div><b>Job Function</b></div>
<div>TECHNOLOGY</div>
</div><div><div><b>Role</b></div>
<div>Consultant</div>
</div><div><div><b>Job Id</b></div>
<div>393738</div>
</div><div><div><b>Desired Skills</b></div>
<div>SAP Customer Service</div>
</div></div><p>Desired Candidate Profile
</p><div><div><b>Qualifications</b> : Undergraduate</div></div></div><div></div>

SAP S4 AfterMarket Architect

CVS Health

<div><p>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.</p><p></p><p><b>
Position Summary</b></p><p>
The Answer Team Consultant serves as a single point of contact on a client-facing team, delivering timely and accurate resolution to customer service inquiries. This role handles enrollment, billing, commissions, technical support, installations, and group administration matters while consistently achieving first-call resolution for 90&ndash;95% of inquiries. The Consultant identifies, researches, and resolves issues received via phone, email, or written correspondence&mdash;ensuring a high-quality customer experience.</p><p></p><p><b>
Key Responsibilities</b></p><ul><li>
Respond to moderately complex client service inquiries with minimal management intervention</li><li>
Deliver high-quality, customer-focused service via phone and virtual channels</li><li>
Investigate, analyze, and resolve service requests related to:<ul><li>
Enrollment and eligibility</li><li>
Billing and commissions</li><li>
Technical support</li><li>
Case installation and group administration</li></ul></li></ul><ul><li>
Serve as a primary liaison between clients and internal departments to ensure timely resolution</li><li>
Accurately document customer interactions, actions taken, and follow-up activities</li><li>
Support plan administration activities, including plan setup, enrollment processing, and billing coordination</li><li>
Partner with functional operations teams to resolve service issues efficiently</li><li>
Collaborate with peers to deliver a consistent, world-class customer experience</li><li>
Identify opportunities for process improvements and contribute to solution implementation</li><li>
Maintain required productivity and phone quality metrics while managing project-related tasks</li><li>
Demonstrate accountability for individual and team performance outcomes</li><li>
Participate in ongoing self-development and recommend cross-training opportunities</li><li>
Perform additional related duties as assigned</li></ul><p></p><p><b>
Required Qualifications</b></p><ul><li>
6+ Months Call Center or Customer Service Experience</li><li>
Basic Computer Skills</li></ul><p></p><p><b>
Preferred Qualifications</b></p><ul><li>
Ability to resolve moderately complex customer issues independently or with minimal supervision</li><li>
Strong organizational, analytical, and problem-solving skills</li><li>
Excellent verbal and written communication skills</li><li>
Experience delivering customer service in a fast-paced, team-oriented environment</li><li>
Proficiency using systems, procedures, and technology to support customer service delivery</li><li>
Demonstrated commitment to customer satisfaction and continuous improvement</li></ul><p></p><p><b>
Education</b></p><ul><li>
High School Diploma or equivalent</li></ul><p></p><p><b>
Anticipated Weekly Hours</b></p>
40<p></p><p><b>
Time Type</b></p>
Full time<p></p><p><b>
Pay Range</b></p><p>
The typical pay range for this role is:</p><p></p>
$17.00 - $31.30<p></p><p>
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.</p><p><br>
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.</p><p></p><p><b>
Great benefits for great people</b></p><p></p><p>
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:</p><ul><li><p><b>
Affordable medical plan options,</b> a <b>401(k) plan </b>(including matching company contributions), and an <b>employee stock purchase plan</b>.</p></li><li><p><b>
No-cost programs for all colleagues </b>including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</p></li><li><p><b>
Benefit solutions that address the different needs and preferences of our colleagues</b> including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</p></li></ul><p></p><p>
For more information, visit https://jobs.cvshealth.com/us/en/benefits</p><p></p>
We anticipate the application window for this opening will close on: 02/27/2026<p></p><p>
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</p></div>

Answer Team Consultant

The Friedkin Group

<div><div><ul><li>Henderson, Nevada</li><li>
Installation, Maintenance, and Repair</li><li>
Regular Full-Time</li><li>
Ascent Automotive Group</li><li>
271933</li></ul><div></div><div><div><div><div><div><br>
</div></div></div></div></div></div><div></div><div><h2 class="jobSectionHeader"><b>
Job Description
</b></h2><div><p><b>Lexus Service Consultant &ndash; Lexus of Henderson</b></p>
<p><b>
Overview</b></p>
<p>
We are seeking service-oriented individuals with excellent organization and communication skills for our Service Consultant position. At the core of our Company Values, we believe in developing lifelong customer relationships. So, if you are confident in exceeding customer expectations, following through on promises, and selling maintenance and repair products you will find success with our company. As a liaison between technicians and guests, your job responsibilities include monitoring the progress of each vehicle, making repair recommendations, and ensuring guest communication. Satisfying customer demands while maintaining a positive experience is essential for our Service Consultants. Surpassing expectations will not only help make guests feel confident in their vehicle repairs, but will create customers for life.</p>
<p><b>
Our Company Purpose Statement</b></p>
<p>
We are passionately committed to developing lifelong relationships and delivering the ultimate ownership experience through integrity and innovation.</p>
<p><b>
Job Responsibilities</b></p>
<ul>
<li>Greet customers promptly and in a friendly and courteous manner</li>
<li>Work closely with guests to resolve problems and ensure their maximum satisfaction with the repair process</li>
<li>Utilize all aspects of the MPI system and present recommended repair suggestions to every customer</li>
<li>Sell proper services and repairs to meet customer&rsquo;s perceived needs</li>
<li>Gain customers approval for all repair orders prior to beginning work</li>
<li>Conduct business with honesty, integrity and in accordance with Our Values, Code of Business Conduct and our Polices &amp; Procedures.</li>
</ul>
<p><b>Requirements</b></p>
<ul>
<li>Associate's degree from a two-year college or technical school; or three to four years related experience and/or training; <b>or equivalent combination of education and experience.</b></li>
<li>Sales ability and basic automotive knowledge</li>
<li>Is legally able to work in the United States</li>
<li>Must have a driver&rsquo;s license and maintain insurability</li>
<li>Pre-employment drug screen</li>
</ul>
<p><b>Benefits</b></p>
<ul>
<li>PPO Medical coverage with available wellness and tobacco-free discounts</li>
<li>Vision and Dental Insurance, Flex spending accounts, and other annual offerings</li>
<li>401K saving plan with 4% match effective immediately</li>
<li>Generous Paid Time Off schedule</li>
<li>Holiday, Bereavement, Jury Duty, and Training Pay available</li>
<li>Company-paid Life, AD&amp;D, Long-term Disability, and Business Travel Accident Insurance</li>
<li>Direct Deposit</li>
<li>Employee Assistance Program</li>
<li>Career growth opportunities based on performance</li>
</ul>
<p><b> Pay:</b> Bi-weekly commission pay plan based on service labor gross with a potential range from 60k to 150k. A pay guarantee to be provided for the first 4 months of employment while building customer base.</p>
<p><b>
Job Type:</b> Full Time</p>
<p><b>
Company Website: </b>Apply at www.lexusofhenderson.com</p>
<p><b>
Work Remotely:</b> No</p>
<p><b>
About our Dealership</b></p>
<p>
Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws. We believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company.</p>
<p>
We look for strong candidates who embrace hospitality and integrity to support our valued customers. We are committed to an environment of trust, teamwork, challenge and development. We deliver excellence while constantly seeking ways to improve our knowledge, skills, and the way we perform our jobs both individually and collectively. We are dedicated to achieving excellence thorough the loyal efforts of talented and enthusiastic associates. We embrace change as an opportunity to fulfill our potential. We lead through competence, innovation, teamwork and an eagerness to excel. We provide a work environment that challenges each of us to excel in all we do. Yet we embrace the necessity for also achieving a high level of happiness and fun in all that we do. We are proud to be part of this organization.</p></div></div></div><p></p>

Service Consultant

Tadbeer Leadership Domestic Workers Services

<p><b>Customer Happiness Consultant (Emiratization)</b></p><ul><li><i><b>Location:</b></i> <i>United Arab Emirates</i></li><li><i><b>Employment Type:</b></i> <i>Full-Time</i></li><li><i><b>Eligibility:</b></i> <i>UAE Nationals (Family Book Required)</i></li><li><i><b>Experience:</b></i> <i>With or without prior work experience</i></li></ul><p><b>Key Responsibilities</b></p><ul><li>Accurately enter data provided by customers or internal departments into company systems.</li><li>Verify and validate information by comparing it with original source documents.</li><li>Update and maintain existing records to ensure all information is current and accurate.</li><li>Retrieve customer, account, or service details upon request.</li><li>Review source documents for completeness and resolve discrepancies before data entry.</li><li>Use keyboards, scanners, and internal software systems efficiently to input data.</li><li>Follow established internal procedures, policies, and quality standards.</li><li>Identify opportunities for process improvements and recommend enhancements.</li><li>Maintain strict confidentiality and handle sensitive information with professionalism and care.</li><li>Provide friendly, solution-oriented support to customers and ensure a positive service experience.</li></ul><p><b>Qualifications &amp; Skills</b></p><ul><li>UAE National with a valid Family Book (required).</li><li>High school diploma or bachelor&rsquo;s degree (preferred but not mandatory).</li><li>Strong attention to detail and high level of accuracy.</li><li>Good communication skills in Arabic and/or English.</li><li>Basic computer skills and familiarity with data entry systems.</li><li>Ability to work in a fast-paced environment.</li><li>Flexible, proactive, and eager to learn.</li><li>Strong sense of responsibility and professionalism.</li></ul><p>Job Type: Full-time</p><p>Location:</p><ul><li>Abu Dhabi (Required)</li></ul>

Customer Happiness Consultant (Emiratization)

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