customer service coordinator

Milliken & Company

<div><p>Milliken &amp; Company is a global manufacturing leader whose focus on materials science delivers tomorrow&rsquo;s breakthroughs today. From industry-leading molecules to sustainable innovations, Milliken creates products that enhance people&rsquo;s lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with applications across the textile, flooring, chemical and healthcare businesses, the company harnesses a shared sense of integrity and excellence to positively impact the world for generations. Discover more about Milliken&rsquo;s curious minds and inspired solutions at Milliken.com and on Facebook, Instagram and LinkedIn.</p>
<div><div><p>POSITION TITLE</p>
</div><div><p>Customer Service Coordinator</p><br>
</div><p></p><div><p>POSITION OVERVIEW</p>
</div><div><p>The customer service coordinator position is to ensure effective and efficient coordination between the company and its customers with a high level of service and support, process sales orders and resolve customer order or service issues, establish and maintain positive business relationships, both internally and externally, to promote company goals. This position is located at Milliken &amp; Company&rsquo;s Maple Complex in LaGrange, Ga. The position will report directly to the Customer Service Manager. The work schedule is Monday &ndash; Friday, 9:00 am &ndash; 6:00 pm and is part of our hybrid work from home policy.</p><br>
</div><p></p><div><p>JOB RESPONSIBILITIES</p>
</div><div><ul><li><p>Enter sales orders and make order changes to include price quotations, preparation and follow up on purchase orders, order entry, sample order entry, confirmation of shipment dates, and logistics arrangements.</p>
</li></ul></div><div><ul><li><p>Maintain presence in the phone queue during scheduled work hours to support team coverage and ensure consistent customer service delivery.</p>
</li></ul></div><div><ul><li><p>Build and maintain excellent customer relationships (both internally and externally) as a support to account management</p>
</li></ul></div><div><ul><li><p>Examine records, assist in expediting orders through production and shipping, interface with Supply Chain regarding order status and scheduled shipment dates.</p>
</li></ul></div><div><ul><li><p>Be responsible for securely processing customer payments and initiating follow-ups regarding outstanding balances, credits, or payment discrepancies.</p>
</li></ul></div><div><ul><li><p>Demonstrate teamwork to ensure achievement of team, individual, and corporate goals and work in a fast-paced environment and deal with high-pressure situations.</p>
</li></ul></div><div><ul><li><p>Participate in special projects and perform additional duties as required.</p><br>
</li></ul></div><p></p><div><p>QUALIFICATIONS - REQUIRED</p>
</div><div><ul><li><p>High School diploma or GED</p>
</li></ul></div><div><ul><li><p>Proficiency in MS Office applications</p>
</li></ul></div><div><ul><li><p>Strong organizational, interpersonal, problem solving, and communication skills</p>
</li></ul></div><div><ul><li><p>Ability to engage in various customer portal/systems and learn new systems quickly</p><br>
</li></ul></div></div><p></p><div><div><p>QUALIFICATIONS - PREFERRED</p>
</div><div><ul><li><p>General office experience is preferred with exposure in a customer service environment.</p>
</li></ul></div><div><ul><li><p>Call center experience is a plus.</p>
</li></ul></div><div><ul><li><p>SAP experience is a plus.</p><br>
</li></ul></div><p></p><div><p>The successful candidate will have strengths in the following:</p>
</div><div><ul><li><p>Positive attitude and proper phone etiquette.</p>
</li></ul></div><div><ul><li><p>Prioritize work and effectively manage one&rsquo;s time.</p>
</li></ul></div><div><ul><li><p>Highly effective communication and telephone skills.</p>
</li></ul></div><div><ul><li><p>Be able to apply new-job related knowledge to practical use.</p>
</li></ul></div><div><ul><li><p>Able to adapt to a changing environment.</p>
</li></ul></div><div><ul><li><p>Customer focused and able to build customer loyalty.</p>
</li></ul></div><div><ul><li><p>Maintain professionalism in stressful situations.</p>
</li></ul></div><div><ul><li><p>Proactive and willingness to take action when appropriate.</p>
</li></ul></div><div><ul><li><p>Strong organizational skills and demonstrate high attention to detail.</p>
</li></ul></div><div><ul><li><p>Excellent team interaction skills for working in small work groups.</p>
</li></ul></div><div><ul><li><p>Initiative and self-motivation.</p>
</li></ul></div><div><ul><li><p>Problem solving / Quick decision making.</p>
 </li></ul></div><div><p>#LI-AP1</p><br>
</div></div><p></p><p>Milliken is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, sex or gender (including pregnancy, childbirth or related medical condition, including but not limited to lactation), sexual orientation, gender identity or gender expression (including transgender status), ancestry, national origin, citizenship, age physical or mental disability, genetic information, marital status, veteran or military status or any other characteristic protected by applicable law.</p>
<p>To request a reasonable accommodation to complete a job application, pre-employment testing, a job interview, or to otherwise participate in the hiring process, please contact TalentAcquisition@milliken.com.</p></div><p></p>

Customer Service Coordinator

Donnelly Group NI

<p>We are currently recruiting a Customer Service Coordinator to join our Mallusk team.<br/></p><p>The Customer Service Coordinator acts as the key liaison between customers and the service department. The role involves communicating with customers regarding vehicle issues, repair progress, and expected timelines, while ensuring that customer concerns and requirements are clearly relayed to the service team.<br/></p><p>The successful candidate will demonstrate excellent customer service skills, maintain clear and professional communication, and adopt a proactive, sales-focused approach to support both customer satisfaction and business objectives.<br/></p><p>About The Role<br/></p><p>Responsibilities:<br/></p><p>Provide excellent customer service through professional communication via phone, online bookings, and face-to-face interactions.<br/>Schedule and manage service appointments, including vehicle drop-offs and collections.<br/>Liaise between customers and technicians to ensure clear communication regarding vehicle issues, progress, and repair timelines.<br/>Keep customers informed throughout the repair process and ensure vehicles are ready within agreed timeframes.<br/>Build and maintain strong customer relationships to encourage repeat business.<br/>Promote and recommend relevant products, services, packages, and retail options where appropriate.<br/>Coordinate with technicians regarding parts ordering and communicate any delays to customers.<br/>Clearly explain completed work and associated costs to customers, ensuring transparency and satisfaction.<br/>Process payments and maintain accurate service records and documentation.<br/></p><p>What We&rsquo;re Looking For<br/></p><p>&middot; Previous two years experience in a customer facing, or administrative role.<br/></p><p>&middot; A customer service champion with excellent communication skills.<br/></p><p>&middot; Strong organisational abilities and attention to detail.<br/></p><p>&middot; A team player who thrives in a busy, fast-paced environment.<br/></p><p>What We Offer<br/></p><p>&middot; Market-leading salary plus performance-related bonus<br/></p><p>&middot; 30 days annual leave<br/></p><p>&middot; Pension provision<br/></p><p>&middot; Life insurance cover<br/></p><p>&middot; Healthcare benefits: Kingsbridge Hospital Diamond Club membership, Healthshield cashback &amp; perks, access to discounted private healthcare scheme<br/></p><p>&middot; Cycle to Work Scheme<br/></p><p>&middot; Long Service Awards<br/></p><p>&middot; Enhanced maternity &amp; paternity leave<br/></p><p>&middot; Job security, work-life balance, and clear career progression opportunities<br/></p><p>Additional Information<br/></p><p>This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable tasks as directed by the line manager.<br/></p><p>Donnelly Group reserves the right to expand the short-listing criteria to facilitate the recruitment process.<br/></p><p>Equal Opportunities<br/></p><p>Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce.<br/></p><p>Required Criteria<br/></p><p>Full valid driving license required<br/>Excellent organisation and time management skills<br/>Teamworking<br/></p><p>Desired Criteria<br/></p><p>Previous Experience in Vehicle Service Department<br/>Previous working experience with targets and selling<br/></p><p>Skills Needed<br/></p><p>Customer Service, Establishing Rapport With Clients, Time Management/Organisational skills, Upselling, Exceeding Customer Expectations, Working Under Pressure<br/></p><p>About The Company<br/></p><p>The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh.<br/></p><p>Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland.<br/></p><p>We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.<br/></p><p>Company Culture<br/></p><p>Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a &lsquo;Foundation Day&rsquo;; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.<br/></p><p>Company Benefits<br/></p><p>Vacation, Paid time off, Performance bonuses, Paid sick days, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Free parking, Cycle to work, Referral bonus, Competitive salary, Family and friends rates, Long service recognition, Employee Assistance Scheme, Perks Card, Wellbeing Scheme, Work With Charities, Social Opportunities, On the job learning, Progression opportunities, Access to Health &amp; Wellbeing app, Long service awards, Service recognition increases to annual leave, Company employee App<br/></p><p>Salary<br/></p><p>Not disclosed<br/></p>

Kafu Facility Management

<p><b>Job description:</b></p><ul><li>Take customer calls and provide accurate, satisfactory answers to their queries and concerns</li><li>De-escalate situations involving dissatisfied customers, offering patient assistance and support</li><li>Call clients and customers to inform them about the company&rsquo;s new products, services and policies</li><li>Guide callers through troubleshooting, navigating the company site or using the products or services</li><li>Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items</li><li>Collaborate with other call center professionals to improve customer service</li><li>Help to train new employees and inform them about the company&rsquo;s customer management policies</li><li>Microsoft Office Skills</li></ul><p><b>Requirements:</b></p><ul><li><b>Good command of English</b> &ndash; Preferred or required depending on business needs</li><li>Previous experience in a call center or customer service role is an advantage</li><li>Excellent communication and interpersonal skills</li><li>Patience, empathy and ability to handle pressure</li><li>Basic computer and typing skills</li><li>Ability to work in shifts, including weekends and holidays, if required</li></ul><p>Job Type: Full-time</p><p>Pay: QAR5,000.00 - QAR6,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you ready to join immediately with N O C?</li></ul><p>Experience:</p><ul><li>Call Center Agent: 2 years (Required)</li></ul><p>Language:</p><ul><li>Arabic (Required)</li></ul><p>Work Location: In person</p>

Customer Service Coordinator - Arabic Speaking

WEISS North America, Inc.

<div><div><b>Inside Sales and Customer Service Coordinator</b></div><div>
Industrial Profile Systems &ndash; Akron, OH</div><div></div><div><b><br>
Job Description:</b></div><div>
The Inside Sales &amp; Customer Service Coordinator will provide inside customer support while working closely with Sales Managers, Engineering, and Product Management, to ensure a smooth flow of customer information and requirements throughout the organization. This position is responsible for building client relationships, project management, and developing sales opportunities and must be able to recognize growth opportunities and utilize extruded aluminum to solve complex challenges for existing and new clients across manufacturing industries.</div><div></div><div><b><br>
Benefits:</b></div><ul><li>
Full-time position.</li><li>
Medical, dental, vision, and life insurance on the 31st day of employment.</li><li>
401K eligibility begins after the 60th day of employment.</li><li>
Pay is bi-weekly.</li><li>
Generous PTO policy.</li></ul><div></div><div><b><br>
Pay Range: </b>$24-32/hour</div><div>
</div><div><b>
Job Responsibilities - Inside Sales and Customer Service Coordinator</b></div><ul><li>
Identify opportunities to reactive dormant accounts and grow existing accounts to achieve sales objectives.</li><li>
Support customer inquiries, including but not limited to providing quotes, processing orders, and providing client updates along the entire process.</li><li>
Researches new product requests and writes orders.</li><li>
Serves as a liaison with the outside sales team.</li><li>
Tracks and prepares reports on daily, weekly, and monthly leads and sales.</li><li>
Follow up to ensure successful order entry, sales fulfillment, installation, post-installation, and operations on orders produced.</li><li>
Maintains close contact with customer to give updates on progress toward resolution of issue or service request.</li><li>
Ensures that appropriate changes were made to resolve customers&rsquo; problems.</li><li>
Refers unresolved customer issues to designated departments for further investigation.</li><li>
Process applications, releases, cancellations, adjustments, changes, requests, fees, invoices, and other related paperwork.</li><li>
Keeps records or customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.</li><li>
Perform other miscellaneous job duties and related functions as directed.</li></ul><div></div><div><b><br>
Desired Skills &amp; Experience - Inside Sales and Customer Service Coordinator:</b></div><ul><li>
Minimum of 2-5 years of experience with sales and/or customer service.</li><li>
Knowledge of Microsoft Dynamics NAV is a plus, but not required.</li><li>
Preferred experience using ERP or CRM system.</li><li>
Ability to manage multiple priorities and tasks with a sense of urgency.</li><li>
Well organized with an aptitude for details.</li><li>
Effective verbal and written communication skills.</li><li>
Have the ability to multi-task and produce quality results under pressure.</li><li>
Proficient in Microsoft Suite (Word, Excel, PowerPoint, Outlook, etc.)</li><li>
Must be self-started and able to work independently with little supervision.</li></ul><div></div><div><b><br>
Company Description:</b></div><div>
Industrial Profile Systems is the premium provider of engineering and design services utilizing our structural aluminum and modular components to create mechanical hardware solutions across a wide range of industries. Founded in 1996 and occupying 50,000+ sq. ft. in Akron, Ohio, we design, machine, and assemble custom machine base, table, and enclosure solutions. This vertical integration allows for quick turnaround times and the ability to produce custom solutions. Quality craftsmanship and innovative designs with a focus on customer service will allow for continued growth and market share. Visit our website at www.industrialprofile.com.</div><div>
</div><div>
Industrial Profile Systems (Akron, OH) is a division of WEISS North America, Inc. (Willoughby, OH).</div><br>
<b>
About WEISS North America, Inc.:</b><p><br>
WEISS is a high-quality manufacturer of cam, servo, and linear motor driven automation components. We supply the world with rotary index tables, palletized conveyors, linear motor driven pick and place units, cam and servo driven assembly chassis, ring index tables, and machine bases and tool plates. WEISS was founded over 55 years ago and is now the world leader in rotary indexing tables for assembly, welding, packaging, medical devices, and many other industries. We specialize in the highest quality craftsmanship and offer an industry leading four-year warranty. No matter if you need to rotate 100 tons or pick and place a 1 oz. part very accurately, WEISS has the solution. As the world leader in indexing/positioning tables we still have the most innovative designs and newest products. We also offer many other additional handling and positioning devices for your automation needs. Visit www.weiss-world.com today. We have grown by more than 300% in the last ten years. Our growth is only limited by our desire and resources. We will achieve similar growth over the next five years.</p></div>

Customer Service and Inside Sales Coordinator

Basil Family Dealerships

<p></p><div><p>Basil Ford Walden is growing and looking to add a Service Experience Coordinator to join our Service department!</p><br>
<p></p>
<p>
Start your career in the automotive industry with a team that values growth, energy, and customer connection. We&rsquo;re looking for a motivated Service Experience Coordinator to help drive our service department&rsquo;s success.</p><br>
<p></p>
<p><b>
What You&rsquo;ll Do:</b><br>
As a Service Experience Coordinator, you&rsquo;ll be the first point of contact for our customers&mdash;helping to create a smooth and positive service experience.</p>
<ul><li>
Handle inbound and outbound calls, texts, and emails</li><li>
Schedule service appointments and follow up with customers</li><li>
Reconnect with past and inactive customers</li><li>
Support the service team by maintaining strong customer communication</li><li>
Accurately log interactions in our system</li></ul><p><b>
What We&rsquo;re Looking For:</b></p>
<ul><li>
Strong communication skills (phone, text, and email)</li><li>
Previous customer service experience</li><li>
Positive, professional attitude</li><li>
Comfortable with computers and learning new systems</li><li>
Reliable and team-oriented</li><li>
Call center experience is a plus, but not required</li></ul><p><b>
What We Offer:</b></p>
<ul><li>
Competitive pay</li><li>
Entry-level opportunity with room for advancement</li><li>
Paid training and ongoing support</li><li>
A fast-paced, team-focused environment</li><li>
Opportunity to build a long-term career in automotive</li></ul><br>
<p></p>
<p>
If you&rsquo;re ready to build your career with a company that values your growth and success, apply today and join the team at Basil Team.</p></div>

Service Customer Experience Coordinator

talabat

<div>
 <strong>
  About Instashop
  <br/>
  <br/>
 </strong>
 instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.
 <br/>
 <br/>
 With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone&rsquo;s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we&rsquo;re always on the lookout for new talents to join us on our success journey.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  About the role:
  <br/>
  <br/>
 </strong>
 As a Senior Customer Service Coordinator you will be responsible for managing the customer&rsquo;s orders, ensuring that they receive timely and effective support throughout the order process. This is a vital role in our overall customer experience serving as the primary point of contact for both our customers and vendors within the region; providing them with assistance on their inquiries, issues or feedback.
 <br/>
 <br/>
 <strong>
  Day-to-Day Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Handling calls and messages from customers, partners, and prospects from our inbound channel
  </li>
  <li>
   Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding and using resources for answering customer enquiries efficiently and politely
  </li>
  <li>
   Act as a role model and mentor to the Associates and Coordinators
  </li>
  <li>
   Responsible for floor support, supporting the team-leader in assisting the team with complex situations
  </li>
  <li>
   Collaborating with the rider support team and merchant team as such to ensure the timely and accurate delivery of orders
  </li>
  <li>
   Meeting customer service performance metrics such as response time, resolution rate, and customer satisfaction
  </li>
  <li>
   Supporting our partners with their queries or requests on various communication channels such as calls, emails or chats and remote support with basic IT troubleshooting to ensure seamless order fulfillment
  </li>
  <li>
   Escalating issues such as repeated patterns of failure points to the Escalations team or line manager where applicable
  </li>
  <li>
   Staying up-to-date on company policies and procedures to provide accurate information to customers
  </li>
  <li>
   Participating in initiatives designed to improve customer satisfaction and business performance
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or equivalent; bachelor's degree preferred.
  </li>
  <li>
   Minimum 3+ years of experience in customer service or call center roles
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Will Bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ability to multitask and handle high call volumes
  </li>
  <li>
   Effective time management &amp; organizational skills
  </li>
  <li>
   Exceptional interpersonal and problem-solving skills
  </li>
  <li>
   Flexible schedule and open to work on a rotational shift basis, including weekends
  </li>
  <li>
   Genuine care and concern for customer concerns and satisfaction
  </li>
  <li>
   Strong communication skills in English, both verbal and written
  </li>
 </ul>
</div>


Customer Service Advisor (instashop)

DuraServ Corp

<div><p>Service Coordinator I</p><p><b>
JOB SUMMARY</b></p><p>
The Service Coordinator I is responsible for coordinating service solutions that result in the work assignments for the Service Technicians and solutions for our customers. This Service Coordinator is also responsible for a variety of office and service administration procedures.</p><p><b><br>
ESSENTIAL JOB FUNCTIONS</b></p><ul><li>
Answer phones and email communications. Provide the appropriate support and direction on customer inquiries and needs. Return calls to various parties promptly.</li><li>
Accurately prepare service orders by creating service call entries in the appropriate system of record, while working closely with management and service technicians to ensure an efficient, accurate, and timely process.</li><li>
Efficiently invoice service work and planned maintenance work accurately and timely. Post vendor invoices for Accounts Payable.</li><li>
Schedule and dispatch service calls effectively.</li><li>
Order parts, as needed, for service work and maintains records related to parts orders.</li><li>
Process customer credit card payments in a timely manner. Ensure records are secure and filed appropriately.</li><li>
Review sales and service leads. Coordinate the delegation of leads to the proper person.</li><li>
Conduct miscellaneous warehouse-related duties, as assigned.</li><li>
May be responsible for other office-related duties, as assigned by the Division Vice President and/or Operations Manager.</li><li>
This job description is not designed to cover or contain a comprehensive listing of the required activities, duties, or responsibilities of the team member. Duties, obligations, and activities may change, or new ones may be assigned at any time with or without notice.</li></ul><p></p><p><br>
Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.</p><p><b>
 </b><b>LEADERSHIP COMPETENCY MODEL</b></p><p><b>
This role requires the demonstration of the following competencies:</b></p><p><b>
Instills Trust </b><b>| Communicates Effectively | Demonstrates </b><b>Customer Focus </b><b>|</b><b> Takes Initiative </b><b>| Makes Quality Decisions | Drives Growth | Ensures Accountability | Drives Results</b></p><p><b>
KNOWLEDGE, SKILLS, AND ABILITIES</b></p><ul><li>
Ability to effectively use basic Microsoft Office applications, including Word, Excel, and Outlook.</li><li>
Knowledge of administration workflows related to work orders and invoicing.</li><li>
Demonstrates excellent communication and customer service skills.</li><li>
Demonstrates strong organizational skills.</li><li>
Ability to interact professionally with internal and external customers.</li><li>
Ability to work in a fast-paced environment.</li></ul><p><b>
SUPERVISORY RESPONSIBILITIES</b></p><ul><li>
This position has no supervisory responsibilities.</li></ul><p><b>
WORK ENVIRONMENT AND PHYSICAL DEMANDS</b></p><ul><li>
In office environment.</li><li>
May include warehouse environment, as assigned.</li><li>
Prolonged periods sitting at a desk and working on a computer.</li><li>
Must be able to lift up to 15 pounds at times.</li></ul><p><b>
PLANNED BUSINESS TRAVEL</b></p><ul><li>
This job requires no planned business travel.</li><li>
For some locations, quarterly visits to customer sites will be highly encouraged.</li></ul><p><b>
EDUCATION AND EXPERIENCE</b></p><ul><li>
High School diploma or equivalent is required.</li><li>
1 to 3 years of experience in a similar role is preferred</li></ul><p><b>
</b><b> </b><b>EEO STATEMENT</b></p><p>
DuraServ is an equal-opportunity employer. We prohibit discrimination and afford equal employment opportunities to team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.</p><p>
Our EEO policy applies to all aspects of the relationship between DuraServ and its team members, including recruitment, employment, promotion, transfer, training, working conditions, compensation, benefits, and application of policies.</p></div>

Service Coordinator I

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10000 customer service coordinator jobs Near Me

Customer Service Coordinator

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Customer Service Coordinator - Arabic Speaking

Customer Service and Inside Sales Coordinator

Service Customer Experience Coordinator

Customer Service Advisor (instashop)

Service Coordinator I