customer service coordinator

Horizon Services

<div><p>Horizon Services, a dynamic, rapidly-growing HVAC and Plumbing company, is growing again! We are seeking a highly skilled Customer Service Coordinator/ Dispatcher to join our team at our Audubon, PA location.</p><p><br>
Our associates are our most important resource. They provide the sole source for our ability to meet our customer's needs. We have set high standards for job qualification and job performance. Our associates must have strong skills and a willingness to learn and grow. We will provide training in a positive environment in which these skills can grow and expand. You must have a positive attitude, a smile in your voice and a willingness to help as we pride ourselves on the service we provide to our customers.<br>
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This position is responsible for scheduling and dispatching HVAC Service and Plumbing Technicians by reviewing and optimizing routes, answering incoming phone calls (existing customers), providing exceptional customer service and making sure all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling appointments for part installation.<br>
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Enjoy a fun, family oriented work environment where your effort is recognized and greatly appreciated. Join a company who values each customer and each employee, and where each department is committed to providing exceptional service through strong teamwork. You will be given an opportunity to grow professionally, personally and financially.
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We offer a very competitive salary, an impressive monthly bonus plan, incentive plans and many other family-oriented benefits. Medical, dental, vision, prescription drug coverage, company supplied life insurance, paid vacation, paid holidays and 401(k) plan with employer match are additional benefits offered.
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To be successful in this role, you must possess:
</p><ul><li>a minimum of two years office/customer service experience (dispatch experience is preferred)
</li><li>A professional appearance
</li></ul><p>&bull; Excellent interpersonal skills with the ability to interact with all types of customers &bull; Strong customer service attitude.
</p><ul><li>Able to plan and schedule work rather than just react.
</li><li>Able to &quot;think on your feet&quot; to provide customers with needed information for their specific installation or repair.
</li><li>Ability to work as part of a team.
</li><li>Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software.</li></ul></div>

Dispatcher/Customer Service Coordinator

Mailers.co

<p>An established service company is seeking a highly organized, personable, and dependable Customer Service &amp; Operations Coordinator to become a key member of our team.</p><p>This position is ideal for someone who enjoys working with customers, solving problems, keeping things organized, and taking ownership of getting things done. We are looking for someone who can become a trusted point of contact for our customers and help keep the day-to-day administrative operations of the business running smoothly.</p><p>This is a hybrid position combining remote work with periodic in-person responsibilities in the Louisville area.</p><p>Due to the confidential nature of this search, additional information about the company will be shared during the interview process.</p><p><b>What You'll Do: Customer Service &amp; Client Relationships</b></p><ul><li>Serve as a primary point of contact for customers.</li><li>Answer incoming phone calls and respond to customer emails.</li><li>Build strong, long-term relationships with existing customers.</li><li>Help customers with questions, service requests, account changes, and other needs.</li><li>Proactively follow up with customers to ensure they are satisfied with our services.</li><li>Coordinate customer requests with other members of the team.</li><li>Identify customer concerns and help resolve problems quickly and professionally.</li></ul><p><b>Accounts Receivable &amp; Payable</b></p><ul><li>Prepare and send customer invoices.</li><li>Track outstanding accounts and follow up professionally on past-due invoices.</li><li>Receive and record customer payments.</li><li>Process vendor invoices and organize bills for payment.</li><li>Prepare and print checks as needed.</li><li>Maintain accurate financial and administrative records.</li><li>Coordinate with the company's outsourced bookkeeping and accounting professionals.</li></ul><p><b>Operations &amp; Administrative Support</b></p><ul><li>Help coordinate schedules and communication with field employees.</li><li>Maintain organized customer, vendor, and operational records.</li><li>Assist with CRM and business management systems.</li><li>Handle incoming mail and other administrative responsibilities.</li><li>Help develop and improve processes as the company grows.</li><li>Assist company leadership with special projects and day-to-day business needs.</li></ul><p><b>Who We're Looking For</b></p><p>We care more about finding the right person than finding someone with a specific job title or background.</p><p><b>The ideal candidate is:</b></p><ul><li>Friendly, professional, and genuinely enjoys helping customers.</li><li>An excellent verbal and written communicator.</li><li>Highly organized and dependable.</li><li>Comfortable taking initiative and solving problems.</li><li>Able to manage multiple responsibilities and priorities.</li><li>Comfortable working independently without constant supervision.</li><li>Detail-oriented when working with invoices, payments, and financial information.</li><li>Comfortable learning new software and business systems.</li><li>Interested in growing professionally and taking on additional responsibilities over time.</li></ul><p>Previous experience in customer service, office administration, accounts receivable, accounts payable, bookkeeping support, hospitality, retail leadership, or team supervision is helpful but not required.</p><p><b>Work Environment</b></p><p>This is a hybrid position. Most administrative work may be performed remotely, but candidates must live in the Louisville area and be available for periodic in-person meetings and business responsibilities.</p><p>The position offers a combination of independence, flexibility, and the opportunity to work closely with company leadership.</p><p><b>Compensation</b></p><ul><li>Competitive salary based on experience.</li><li>Full-time position.</li><li>Hybrid work environment.</li><li>Paid time off.</li><li>Opportunity for increased responsibility and career advancement as the company grows.</li></ul><p><b>Why Join Us?</b></p><p>This is not a traditional corporate position where you will be one person in a large department.</p><p>You will play an important role in the daily operation of the company, develop relationships with long-term customers, work directly with company leadership, and have the opportunity to grow your responsibilities as the business expands.</p><p>For the right person, this position could develop into an Office Manager or Operations Manager role over time.</p><p><b>How to Apply</b></p><p>Please submit your resume along with a brief introduction explaining why you believe you would be a good fit for this position.</p><p>All applications and inquiries will be handled confidentially.</p><p>Pay: $18.00 - $22.00 per hour</p><p>Benefits:</p><ul><li>Flexible schedule</li><li>Paid time off</li><li>Work from home</li></ul><p>Work Location: Hybrid remote in Louisville, KY 40223</p>

Customer Service & Operations Coordinator

Service Pros Installation Group

<div>Description:
<p><b>
About Us:</b></p><p>
Service Pros Installation Group is a family-owned business, headquartered in Charlotte, NC; committed to utilizing our resources to positively impact those we serve, putting the needs of our coworkers and customers ahead of our own. Service Pros Installation Group works as an exclusive flooring installation provider for Lowe&rsquo;s Home Improvement. We have workrooms across the Southeast, Northeast, and Midwest.</p><p><b>
Our Mission</b></p><p>
We provide exceptional customer experiences through our passion for serving others.</p><p><b>
Our Vision</b></p><p>
We strive to improve the lives of our employees, customers, and contractors in the communities we serve every day.</p><p><b>
Our Values</b></p><p>
Stewardship</p><p>
People</p><p>
Integrity</p><p>
Growth</p><p><b>
Role Description:</b></p><p>
We are looking to hire someone in our Flooring Installation Coordinator position who enjoys their primary focus during their workday being customer service. The Flooring Installation Coordinator is a customer facing role and is responsible for partnering with Lowes Installed Sales staff and Service Pros Installation Groups Contractors to ensure customer satisfaction. The Flooring Installation Specialist is responsible for a variety of administrative support functions such as reviewing contracts, ensuring product delivery, scheduling installs, overseeing the installation process, and following up with customers to ensure satisfaction of flooring projects to name a few.</p><p><b>
Essential Duties and Responsibilities:</b></p><ul><li>
Reviews work orders for accuracy, verifies information, and resolves any labor and/or product issues.</li><li>
Schedules customers and Contractors for installations and other appointments.</li><li>
Reviews project details for each job with the appropriate Contractor prior to the installation.</li><li>
Receives and solves customer complaints, issues, and performs customer follow-up calls.</li><li>
Ensures inventory levels are maintained and stages materials for crew load outs.</li><li>
Loads and unloads trucks with a forklift/pallet-jack/manually as needed.</li></ul>
Requirements:
<p><b>
Qualifications:</b></p><ul><li>
High school diploma or general education degree (GED) and one to two years related experience and/or training; Customer service experience is a plus.</li><li>
Basic tech skills to use multiple computer screens, knowledge of database, spreadsheet, email and word processing software/Microsoft Office.</li><li>
Must be able to remain organized and efficient to support the Contractors and customers.</li></ul><p><b>
Schedule: </b>Day shift</p><p><b>
Benefits:</b></p><ul><li>
Dental, Disability, Life, Medical and Vision Insurance</li><li>
401K Company Match</li><li>
PTO &ndash; Paid Time Off</li><li>
Holiday Pay</li></ul><p><b>
Physical Environment</b></p><ul><li>
Physical ability to lift 75 lbs. and be able to work within non-climate-controlled environments.</li></ul></div>

Installation Coordinator

QMI Security Solutions

<p><b>Overview</b></p><p>We are seeking a dynamic and detail-oriented Service Coordinator to join our team and drive excellence in service delivery. In this vital role, you will coordinate and manage service operations, ensuring seamless communication between clients, field teams, and internal departments. Your proactive approach will help optimize logistics, streamline dispatching, and enhance overall customer satisfaction. This position offers an exciting opportunity to contribute to a fast-paced environment where organization, analysis skills, and effective communication are key to success.</p><p><b>Responsibilities</b></p><ul><li>Coordinate service schedules and dispatch technicians or field personnel efficiently using transportation management systems such as NetSuite and various Customer Portals such as Service Channel.</li><li>Manage incoming phone calls with professionalism, utilizing multi-line phone systems and practicing excellent phone etiquette to address client inquiries and service requests promptly.</li><li>Communicate effectively with clients, vendors, and internal teams through clear updates on service status, delays, or issues via phone calls or written correspondence.</li></ul><p><b>Requirements</b></p><ul><li>Strong customer service and project management skills.</li><li>Excellent organizational skills with the ability to manage multiple priorities simultaneously in a fast-paced environment.</li><li>Proficiency in data entry and typing accuracy for maintaining detailed records.</li><li>Effective communication skills paired with professional phone etiquette for managing multi-line phone systems and client interactions.</li><li>Knowledge of shipping &amp; receiving procedures, freight handling.</li></ul><p>Join us as a Service Coordinator if you're energized by orchestrating operations with precision! Bring your organizational prowess, analysis skills, and passion for logistics to help us deliver exceptional service experiences every day!</p><p>Pay: $25.00 - $30.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Referral program</li><li>Retirement plan</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Service Coordinator

Merchology

<div>Description:
<p><b>
{Mur-chol-</b><b><i>uh</i></b><b>-jee | The science of company merch; the skill of creating and delivering custom-branded apparel and corporate gifts around the world.}</b></p><p>
Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories. We are family-owned, people-powered, and we are adding to our #MerchTeam at our facility in Plymouth. Come see why we are a three-time Star Tribune Top Workplaces award winner!</p><p>
Merchology is in search of an <b>Account Coordinator</b> to join our dynamic Sales team starting in August, and working through December 2026. As the initial point of contact for customer inquiries regarding premium branded products, this role is pivotal in ensuring a seamless sales process. Reporting to the Sales Supervisor, the Account Coordinator will play a crucial role in vetting potential buyers, ensuring they meet qualification criteria before passing leads to teammates for further engagement.</p><p><b>
PRIMARY RESPONSIBILITIES</b></p><p><b>
A successful Account Coordinator will:</b></p><ul><li>
Thrive in a fast-paced environment interacting and collaborating with colleagues and customers via inbound and outbound calls, emails, and live chat</li><li>
Communicate with customers to qualify leads, identify project details, and route leads throughout the sales team</li><li>
Meet team KPIs related to customer engagements, customer contact timelines, sales conversion rate, and inbound and outbound calls</li><li>
Work alongside the Account Representative team to hit monthly, quarterly, and yearly sales goals</li><li>
Proactively and reactively reach out to customers to increase customer retention, engagement, and satisfaction</li><li>
Have a collaborative and proactive demeanor to build relationships and trust with internal team members and customers</li><li>
Develop a deep understanding of our products and services to provide knowledgeable support to customers</li><li>
Complete in-person facility tours to local customers</li><li>
Complete additional projects or duties as assigned</li></ul>
Requirements:
<ul><li>High school diploma or GED required; Associates or Bachelors degree preferred</li><li>
Experience in a customer service or sales role in retail, restaurant, sales, or an office environment</li><li>
Friendly and team-oriented attitude to Win as a Team</li><li>
Microsoft Office Suite proficiency</li><li>
Experience with a CRM (e.g., Hubspot)</li><li>
Efficient, organized, customer-focused mindset and detail-oriented</li><li>
Excellent communication skills</li></ul><p><b>
WHAT WE OFFER</b></p><p><b>
In addition to an outstanding creative culture, authentically nice people, and interesting work, we have:</b></p><ul><li>
Generous PTO (18 days per year)</li><li>
8 company-paid holidays</li><li>
Hybrid work schedule for select departments</li><li>
40 hours of paid volunteer time</li><li>
401(k) with match</li><li>
Medical and dental insurance options, FSA, and HSA (with company HSA match), Critical Illness and Hospital Indemnity, Short- and Long-Term disability insurance options</li><li>
Company-paid life insurance</li><li>
Company-sponsored social events</li><li>
Premium brand partner discounts</li><li>
Employee-led Committees</li></ul><p><b>
LOCATION</b></p><ul><li>
3000 Niagara Lane North, Plymouth, MN 55447</li><li>
Remote hybrid role: Three days onsite and two days remote following training - there is no option for fully remote work</li></ul><p><b>
INDUSTRY</b></p><ul><li>
Business to Business eCommerce and Apparel</li></ul><p><b><i>
Merchology is an equal opportunity employer and certified Disability-owned Business Enterprise. We celebrate diversity and are committed to a workplace where personal and professional growth are achieved through inclusion. If you require disability resources to submit your application, please email </i></b><b><i>jobs@merchology.com</i></b> <b><i>for assistance.</i></b></p></div>

Account Coordinator (Temporary)

Hoffman & Hoffman Inc

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div>Job Title:<br>
FLSA Status:<br>
Reports to:</div><div> Service Coordinator<br>
Full Time, Non-Exempt, eligible for overtime<br>
Area Manager, Dispatch Services</div></div><p></p><p><b><br>
Position Purpose</b>: The Service Coordinator will provide customer service and high-level administrative support for Administrative Services Manager and HVAC service technicians by taking and scheduling service calls, and dispatching service technicians, purchasing of materials, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging travel, scheduling training and meetings, and serve as back-up accounting support.</p><p>
Employment at Will: Nothing herein is intended to create a contract of employment or to guarantee employment for a definite duration.</p><p>
Hoffman Mechanical Solutions, a division of Hoffman &amp; Hoffman, Inc., is a company focused on being #1 in the HVAC industry in providing the most innovative HVAC solutions through superior design and customer service.</p><p><b>
Service Coordinator Essential Duties and Responsibilities</b>:</p><ul><li>Prepare reports, memos, letters, and other documents, using word processing, spreadsheet, database or presentation software.</li><li>Review, interpret and analyze Field Service Reports</li><li>Manage and maintain service schedules</li><li>Interact with both internal and external customers</li><li>Schedule service calls by gathering information from customer and log call in Viewpoint system. Follow up to determine call status.</li><li>Assist with subcontractor pre-approval process</li><li>Answer phone calls and direct calls to appropriate parties or take messages.</li><li>Perform general office duties, such as ordering supplies, maintaining records management database systems</li><li>Open, sort and distribute incoming correspondence, including faxes and email</li><li>Make travel arrangements for techs when needed</li><li>Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee,board and other meetings</li><li>Provide administrative support to service technicians</li><li>Coordinate and direct office services</li><li>Provide information when needed that can be used for managerial reports, financial statements, strategic planning and decision-making</li><li>Perform basic bookkeeping services (setting up new customers and vendors, processing time sheets, etc.)</li><li>Support the accounting team and serve as back up for the Accounting Asst when/if time allows</li></ul><p><b>
Service Coordinator Education and Experience:</b></p><ul><li>Post Secondary degree preferred</li><li>3-5 years of work experience in a related field or in dispatching</li><li>Mechanical service/HVAC industry experience preferred</li><li>Service management or accounting system experience a plus</li></ul><p><b>
Job Expectations</b></p><ul><li>Arrives for work on time and begins to work immediately</li><li>Communicate effectively and clearly verbally and written</li><li>Perform work accurately and thoroughly</li><li>Dependable and trustworthy</li><li>Utilize the available time to organize and complete work within given deadlines and to take constructive advantage of idle periods</li><li>Effectively at building relationships and communicating with customers and co-workers</li><li>Keeps work area neat and organized</li><li>Ability to successfully prioritize work and time</li><li>Prior to scheduled time off, completes all work including last-minute incoming mail and scheduling needs</li><li>Earns and maintains the confidence of customers, service technicians, sales engineers, other sales teams, coworkers, and manufacturers</li><li>Displays enthusiasm and desire to get the job done promptly and accurately</li><li>Understands that interaction with service technicians and customers will be critical</li><li>Detailed oriented and able to identify order inconsistencies, errors and omission</li></ul><p></p><p><b><br>
Benefits of working at Hoffman Mechanical Solutions:</b><br>
We are 100% employee-owned through an Employee Stock Ownership Plan (ESOP). This is a retirement benefit for our employees that is wholly paid for by the company in addition to 401(k) options for employee contributions. There are approximately 7,000 ESOPs in the United States governed by the IRS and the U.S. Department of Labor. Research indicates that ESOP companies tend to grow faster in sales and employment. ESOP employees tend to have 2.2 times as much in retirement savings as employees in traditional companies. In addition to the ESOP, we offer <b>medical, dental, vision, and life insurance and PTO</b>!</p><p></p><p><b><br>
Physical Demands</b></p><ul><li>Standing: Frequently</li><li>Walking: Frequently</li><li>Sitting: Frequently</li><li>Handling/Fingering: Frequently</li><li>Reaching Outward: Frequently</li><li>Bending: Frequently</li><li>Pushing/Pulling 12 lbs or less: Frequently</li><li>Lifting/Carrying 10 lbs or less: Frequently</li><li>Lifting/Carrying 11-20 lbs: Occasionally</li><li>Reaching Above Shoulder: Occasionally</li><li>Squatting/Kneeling: Occasionally</li></ul><p><b>
Environment:</b></p><p>
The work environment at Hoffman Mechanical Solutions is an open office environment in a controlled atmosphere building. Some work may be required for short periods of duration in a non-air-conditioned environment. Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.</p><p>
This job description is intended to provide information regarding the essential functions and basic duties of this position. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and duties that could be assigned. Additional functions and requirements may be assigned by management as it deems appropriate.</p><p>
This document does not constitute a contract and is subject to change at the discretion of Hoffman Mechanical Solutions.</p><p></p><p><br>
EOE / Vets / Disabled</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div></div>

INSPIRE BUILDERS GENERAL CONTRACTING COMPANY

<p>CCTV Sales Coordinator</p><p><b>Company:</b> Energy Wave Smart Solutions<br/><b>Location:</b> Dubai, UAE<br/><b>Department:</b> CCTV Sales<br/><b>Job Type:</b> Full-Time<br/><b>Experience:</b> 2&ndash;3 Years</p><p>Job Summary</p><p>Energy Wave Smart Solutions is seeking a highly organized and customer-focused <b>CCTV Sales Coordinator</b> to support the sales team by managing customer inquiries, preparing quotations, coordinating site surveys, and ensuring smooth communication between clients, the sales team, and technical teams. The ideal candidate should have experience in the CCTV and ELV industry and possess strong coordination and customer service skills.</p><p>Key ResponsibilitiesSales Coordination</p><ul><li>Handle all incoming sales inquiries via phone, email, WhatsApp, and other communication channels.</li><li>Coordinate with the sales team to ensure timely follow-up on customer inquiries and quotations.</li><li>Prepare and issue quotations, proposals, and sales documentation.</li><li>Follow up with customers until order confirmation and maintain regular communication.</li></ul><p>Customer Relationship Management</p><ul><li>Build and maintain strong relationships with existing and prospective customers.</li><li>Provide customers with product information, pricing, and technical details in coordination with the sales team.</li><li>Ensure a high level of customer satisfaction through prompt and professional communication.</li></ul><p>Site Survey &amp; Project Coordination</p><ul><li>Schedule site surveys and meetings with the technical team.</li><li>Coordinate with the operations and installation teams to ensure timely project execution.</li><li>Monitor project progress and keep customers informed throughout the sales process.</li></ul><p>Documentation &amp; Reporting</p><ul><li>Maintain accurate records of leads, quotations, customer interactions, and sales activities.</li><li>Update CRM systems and prepare daily, weekly, and monthly sales reports.</li><li>Track pending quotations and ensure timely follow-ups.</li></ul><p>Requirements</p><ul><li>Bachelor's degree in Business Administration, Marketing, or a related field.</li><li><b>2&ndash;3 years of experience</b> in Sales Coordination, Customer Service, or the <b>CCTV/ELV/Security Systems industry</b>.</li><li>Good understanding of <b>IP Cameras, Analog Cameras, DVRs, NVRs, Access Control, Video Intercom, and CCTV accessories</b>.</li><li>Strong communication and customer service skills.</li><li>Proficiency in <b>Microsoft Excel, Word, Outlook, and CRM software</b>.</li><li>Ability to manage multiple tasks in a fast-paced environment.</li><li><b>Fluency in English and Arabic is mandatory.</b></li></ul><p>Preferred Skills</p><ul><li>CCTV &amp; ELV Sales Coordination</li><li>Customer Relationship Management (CRM)</li><li>Quotation Preparation</li><li>Lead Management &amp; Follow-up</li><li>Sales Administration</li><li>Microsoft Office Suite</li><li>Communication &amp; Negotiation</li><li>Time Management</li><li>Problem-Solving</li><li>Organizational Skills</li></ul><p>Key Performance Indicators (KPIs)</p><ul><li>Timely response to customer inquiries.</li><li>Quotation turnaround time.</li><li>Lead-to-order conversion support.</li><li>Accuracy of CRM and sales records.</li><li>Customer satisfaction and follow-up effectiveness.</li><li>Successful coordination of site surveys and project execution.</li></ul><p>Why Join Energy Wave Smart Solutions?</p><ul><li>Competitive salary package.</li><li>Professional growth and career advancement opportunities.</li><li>Dynamic and collaborative work environment.</li><li>Opportunity to work with a leading provider of CCTV and security solutions in the UAE.</li></ul><p>Work Location: In person</p>

CCTV Sales Coordinator

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10000 customer service coordinator jobs Near Me

Dispatcher/Customer Service Coordinator

Customer Service & Operations Coordinator

Installation Coordinator

Service Coordinator

Account Coordinator (Temporary)

Service Coordinator

CCTV Sales Coordinator