customer service coordinator

Mega Brothers Logistic

Administrative / Customer Service Coordinator (Logistics)Mega Brothers Logistic, Inc.About UsWe are a nationwide last-mile logistics company specializing in appliance delivery and installation. As a family-owned business, we&rsquo;ve grown rapidly due to our reputation for high-quality service.As we continue expanding across the country, we are looking for individuals who want to grow with us long-term.Job SummaryWe are hiring a full-time Administrative / Customer Service Coordinator to support daily operations. This role includes customer service, dispatching, scheduling, and logistics coordination in a fast-paced environment.Experience in last-mile delivery/logistics is preferred, but we are willing to train the right candidate.Responsibilities<ul><li>Handle client calls and customer support</li><li>Respond to escalation emails</li><li>Dispatch and coordinate delivery teams</li><li>Schedule routes and manage daily operations</li><li>Support day-to-day logistics activities</li></ul>Requirements<ul><li>Strong communication and organizational skills</li><li>Ability to multitask and problem-solve</li><li>Logistics or last-mile experience (preferred, not required)</li><li>Detail-oriented and reliable</li></ul>Schedule &amp; Pay<ul><li>Monday&ndash;Friday</li><li>Approx. 8/9 AM &ndash; 4/5 PM (flexible, may adjust)</li><li>$45K&ndash;$55K salary + performance-based bonuses</li><li>All major holidays off</li></ul>ApplyJoin a fast-growing company with real opportunities for advancement.Pay: From $45,000.00 per yearBenefits:<ul><li>Flexible schedule</li><li>Paid time off</li></ul>Work Location: In person

Administrative / Customer Service Coordinator (Logistics)

Premise Health

<div>Welcome to the new standard of healthcare! 
eHealthScreenings, a Premise Health company, is the nation&rsquo;s leading provider of comprehensive biometric health screening services. We help employers, wellness companies, third-party administrators, Employee Assistance Programs, consultants, insurance providers, hospital systems, tribal nations, and unions reduce costs by improving health outcomes. Our dedicated team brings a wealth of experience and expertise to every interaction with a focus on delivering unparalleled service to biometric screening participants. 
In this position the Customer Service Rep will be fielding in-bound calls from customers and assisting them with any questions they may have regarding our services/product, and/or accessing the website; resetting passwords, assisting with site navigation, etc. 
This is a Full Time, remote, Customer Service Coordinator role. Monday - Friday 9am - 6pm CT 
What You'll Do<ul><li>
Determines requirements by working with customers.</li><li>
Answers inquiries by clarifying desired information; researching, locating, and providing information.</li><li>
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.</li><li>
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.</li><li>
Maintains call center database by entering information.</li><li>
Keeps equipment operational by following established procedures; reporting malfunctions.</li><li>
Updates job knowledge by participating in educational opportunities.</li><li>
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.</li><li>
May require other duties as assigned.</li></ul> 
What You'll Bring<ul><li>
High School Diploma or equivalent</li><li>
Minimum of one year of Customer Service or Call Center experience</li><li>
Bilingual Spanish is a must!</li><li>
Excellent written and oral communication skills</li><li>
Ability to work in a structured environment and adhere to regulatory and compliance requirements</li><li>
Strong interpersonal skills; professional, courteous, friendly, and empathetic</li><li>
Strong problem-solving skills, analytical skills, and detail-oriented</li><li>
Ability to positively adjust to a rapidly changing environment</li><li>
Proficiency with MS Word, Excel and Outlook. PC literacy is also required (experience using Windows based applications preferred)</li><li>
Ability to deal with customers in a professional manner, including handling irate customers in a way that brings the interaction to a positive conclusion</li></ul> 
At eHealthScreenings, a Premise Health company, you&rsquo;re not an employee - you&rsquo;re a team member. We work every day to create a collaborative culture where team members feel valued, satisfied, and fully committed to advancing our shared mission.
Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers full-time team members benefits including medical, dental, vision, life and disability insurance, a 401(k) program with company match, paid holidays and vacation time, a company-sponsored wellness program, EAP, access to virtual primary care and virtual behavioral health at no cost for team members and their dependents. Additional benefits can be viewed here: https://jobs.premisehealth.com/benefits. 
Premise is an equal opportunity employer; we value inclusion and do not discriminate based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, age, physical or mental disability, genetic information, past, current or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law. 
Premise provides its reasonable and genuinely expected range of compensation for this job of $15.00 - $15.50 per hour. A number of factors will influence the rate offered for this position, including your experience, qualifications, geographic location, and other factors. 
For individuals living in Washington or Colorado: Premise offers the following paid time off benefits. Employees will earn 0.0692 hours of paid time off per actual hours worked or based on standard schedule, per pay period, and will receive 10 paid holidays or an equivalent bank of hours aligned to schedule throughout the calendar year. Paid sick leave is satisfied by the paid time off accrual, detailed above. 
This posting is anticipated to close within 90 days of 10/10/2025. 
Should you have questions regarding this job posting, please contact askhr@premisehealth.com.</div>

Bilingual Customer Service Coordinator - Remote

Delivery Hero

<div>Company Description 
About instashop:
instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region. 
With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone&rsquo;s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we&rsquo;re always on the lookout for new talents to join us on our success journey. 
Job Description 
About the role: 
As a Senior Customer Service Coordinator you will be responsible for managing the customer&rsquo;s orders, ensuring that they receive timely and effective support throughout the order process. This is a vital role in our overall customer experience serving as the primary point of contact for both our customers and vendors within the region; providing them with assistance on their inquiries, issues or feedback. 

Day-to-Day Responsibilities:<ul><li>
Handling calls and messages from customers, partners, and prospects from our inbound channel</li><li>
Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding and using resources for answering customer enquiries efficiently and politely</li><li>
Act as a role model and mentor to the Associates and Coordinators</li><li>
Responsible for floor support, supporting the team-leader in assisting the team with complex situations</li><li>
Collaborating with the rider support team and merchant team as such to ensure the timely and accurate delivery of orders</li><li>
Meeting customer service performance metrics such as response time, resolution rate, and customer satisfaction</li><li>
Supporting our partners with their queries or requests on various communication channels such as calls, emails or chats and remote support with basic IT troubleshooting to ensure seamless order fulfillment</li><li>
Escalating issues such as repeated patterns of failure points to the Escalations team or line manager where applicable</li><li>
Staying up-to-date on company policies and procedures to provide accurate information to customers</li><li>
Participating in initiatives designed to improve customer satisfaction and business performance</li></ul> 

Qualifications 
<ul><li>
High school diploma or equivalent; bachelor's degree preferred.</li><li>
Minimum 3+ years of experience in customer service or call center roles</li></ul>
What you will bring<ul><li>
Ability to multitask and handle high call volumes</li><li>
Effective time management &amp; organizational skills</li><li>
Exceptional interpersonal and problem-solving skills</li><li>
Flexible schedule and open to work on a rotational shift basis, including weekends</li><li>
Genuine care and concern for customer concerns and satisfaction</li><li>
Strong communication skills in English, both verbal and written</li></ul></div>

Customer Service Advisor (instashop)

Groom1 LLC

Grooming Services CoordinatorCompany: Groom1 LLC Location: Doha, Qatar Employment Type: Full-timePosition SummaryGroom1 LLC is seeking a highly organized and customer-focused Grooming Services Coordinator to oversee daily grooming operations, ensure exceptional client service, and support smooth scheduling and workflow management within our grooming facility in Doha.The ideal candidate will act as the central point of coordination between clients, grooming staff, and management to ensure a seamless and high-quality grooming experience.Key Responsibilities<ul><li>Schedule, confirm, and manage client appointments for grooming services</li><li>Coordinate daily grooming operations and staff assignments</li><li>Greet and assist clients, ensuring a welcoming and professional environment</li><li>Handle client inquiries, service recommendations, and follow-ups</li><li>Maintain accurate client records, grooming histories, and service notes</li><li>Monitor workflow to ensure timely service delivery and minimal waiting times</li><li>Manage inventory of grooming supplies and coordinate restocking needs</li><li>Assist in resolving client concerns or service-related issues professionally</li><li>Ensure cleanliness, safety, and compliance with company grooming standards</li><li>Support marketing efforts such as promotions, client engagement, and loyalty programs</li></ul>Qualifications<ul><li>Previous experience in customer service, grooming, hospitality, or administrative coordination (preferred)</li><li>Strong organizational and multitasking skills</li><li>Excellent communication and interpersonal abilities</li><li>Proficiency in scheduling systems or basic computer software</li><li>Ability to work in a fast-paced, service-oriented environment</li><li>Attention to detail and a strong commitment to customer satisfaction</li><li>Fluent in English (Arabic is a plus)</li></ul>Key Competencies<ul><li>Customer service excellence</li><li>Time management</li><li>Team coordination</li><li>Problem-solving</li><li>Professional communication</li><li>Attention to detail</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Supportive and professional work environment</li><li>Opportunities for career growth within Groom1 LLC</li><li>Employee discounts on grooming services</li></ul>Job Type: Full-timePay: Up to QAR650,000.00 per yearWork Location: In person

Grooming Services Coordinator

Fellows Irrigation Service

Office Assistant / Service CoordinatorFellows Irrigation Services, Inc. has proudly served Collin County and surrounding areas since 1992, providing professional residential and commercial irrigation services. We are a small, team-focused company that values reliability, organization, and excellent customer service. We are seeking a reliable and organized Office Assistant / Service Coordinator to support daily office operations and help manage our irrigation service schedule. This role is the central communication point between customers, office staff, and field technicians. The ideal candidate is detail-oriented and comfortable multitasking.Office Hours / Expectations<ul><li>This role requires being physically present in the office during scheduled hours to assist customers and coordinate service technicians. This is not a remote position.</li><li>Office hours are Monday through Friday, 7:00 AM &ndash; 4:00 PM.</li><li>We can offer some schedule flexibility for this position for the right candidate.</li></ul>Key Responsibilities<ul><li>Answer and manage incoming customer communications: phone calls, voicemail, text/chat, and email</li><li>Schedule and coordinate service appointments for irrigation technicians using Google Calendar</li><li>Manage and maintain the daily service route and technician schedules</li><li>Take clear and detailed messages for office staff via phone, email, or text</li><li>Help maintain smooth office operations, including ordering and stocking office supplies</li><li>Provide administrative support for office staff as needed</li><li>Run errands</li></ul>Preferred Skills<ul><li>Strong basic computer skills</li><li>Must be comfortable using computers throughout the day, including managing emails, downloading/saving documents, navigating basic online portals</li><li>Strong customer service skills</li><li>Strong organizational and multitasking abilities</li><li>Excellent written and verbal communication</li><li>Comfortable managing schedules/calendars and coordinating service calls</li><li>Attention to detail</li></ul>Pay: $17.00 - $19.00 per hourWork Location: In person

Office Assistant / Service Coordinator

Voytko Mechanical Inc

Office Coordinator (Accounts Receivable &amp; Dispatch Support)We are a growing HVAC service company seeking a reliable, organized, and self-motivated Office Coordinator to support our office operations.This position plays an important role in keeping our office organized, supporting accounts receivable and customer communication, and assisting with dispatch operations when needed. The ideal candidate enjoys working in a small company environment where team members collaborate but also take ownership of their responsibilities.We are looking for someone who is detail-oriented, dependable, and comfortable communicating with customers while managing multiple administrative responsibilities.Key ResponsibilitiesAccounts Receivable &amp; Customer Collections<ul><li>Assist with invoicing and payment processing.</li><li>Monitor open invoices and follow up with customers regarding past-due balances.</li><li>Communicate professionally with customers regarding billing questions and payment status.</li><li>Maintain accurate accounts receivable records within the company operating software.</li><li>Work with the office team to ensure invoices and documentation are properly recorded.</li></ul>Office Administration<ul><li>Maintain accurate customer, job, and billing records in company software.</li><li>Organize and maintain office files and documentation (digital and physical).</li><li>Answer incoming calls and assist customers with scheduling, service questions, or general inquiries.</li><li>Manage general office communications including phone, email, and document organization.</li><li>Provide general administrative support including data entry, scheduling, and documentation.</li></ul>Backup Dispatch Support<ul><li>Provide backup support dispatching HVAC technicians to service calls during peak periods or staff absences.</li><li>Confirm appointments with customers and communicate arrival windows.</li><li>Track job progress and update service records.</li><li>Assist with coordinating technician schedules during busy periods.</li></ul>What We're Looking For<ul><li>Strong organizational and communication skills.</li><li>Comfortable speaking with customers regarding scheduling or billing matters.</li><li>Ability to learn and work within company software systems.</li><li>Detail-oriented with strong follow-through.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Reliable, proactive, and comfortable working independently.</li><li>Previous experience in office administration, accounts receivable, customer service, or dispatching is a plus.</li></ul>Work EnvironmentThis position is ideal for someone who enjoys working in a smaller company environment where reliability, teamwork, and initiative are valued. Team members support each other, but each person is trusted to manage their responsibilities and help keep operations running smoothly.Pay: $22.50 - $27.00 per hourExpected hours: 40.0 per weekBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>1. This position requires regular phone communication with customers regarding scheduling and billing. Are you comfortable handling these types of calls?</li><li>2. How many years of experience do you have working in office administration or office coordination roles?</li><li>3. Please briefly describe any experience you have with accounts receivable, invoicing, or customer collections.</li><li>4. What office or business software systems have you used in previous roles? (Examples may include QuickBooks, dispatch or field service software, CRM systems, Excel, or Google Sheets.)</li></ul>Work Location: In person

Office Coordinator (AR & Dispatch Support)

Dar Al Shifa Hospital

<div>Purpose and Scope of the Job

The Call Center Coordinator is responsible for promoting and coordinating the hospital&rsquo;s Delivery Party Reception Services, which include food packages, floral arrangements, celebration services, and salon bookings. In addition, the coordinator provides administrative and client-support assistance to the Shifa Lite Dietitians, helping facilitate client menu selections and ensuring smooth communication between the nutrition team and clients. This role requires excellent customer service, organization, and coordination skills, reflecting the hospital&rsquo;s high hospitality standards. 


Main Duties and Responsibilities/Performance Standards
<div>
<ul><li>Delivery Party Reception Promotion &amp; Customer Engagement</li></ul>
</div><ul><li>Conduct outbound calls to promote Delivery Party Reception packages, including food bundles, flower arrangements, and celebration services.</li>
<li>Provide clients with clear explanations of package details, pricing, and customization options.</li>
<li>Handle inbound calls and inquiries related to reception services with a welcoming and professional tone.</li></ul> 

<div>
<ul><li>Booking &amp; Service Coordination</li></ul>
</div><ul><li>Process and confirm bookings for:</li>
<li>Delivery Party Reception packages</li>
<li>Flower and gift services</li>
<li>Salon appointments for new mothers</li>
<li>Coordinate booking details with the Snr. Hospitality Supervisor in-charge.</li>
<li>Ensure all booking information is accurately recorded and communicated to relevant teams.</li></ul> 

<div>
<ul><li>Shifa Lite Support (Dietitian Assistance)</li></ul>
</div><ul><li>Assist Shifa Lite dietitians by gathering client preferences for meal plans and entering selections into the system.</li>
<li>Help clients understand available menu options without providing dietary advice.</li>
<li>Support dietitians by organizing menu schedules, updating client records, and ensuring timely submission of weekly menu choices.</li>
<li>Follow up with clients to confirm menu selections or clarify preferences as instructed by the dietitians.</li></ul> 

<div>
<ul><li>Customer Service Excellence</li></ul>
</div><ul><li>Deliver a high standard of service that reflects the hospital&rsquo;s welcoming culture.</li>
<li>Maintain a friendly, professional tone in all client interactions.</li>
<li>Manage concerns or requests and escalate when required.</li></ul> 

<div>
<ul><li>Documentation &amp; Reporting</li></ul>
</div><ul><li>Maintain accurate logs of calls, bookings, menu selections, and service requests.</li>
<li>Prepare weekly and monthly reports for:</li>
</ul><ul><li><div><ul><li>Reception service bookings</li>
<li>Client inquiries and call activity</li>
<li>Shifa Lite menu submission follow-ups</li>
</ul></div></li></ul><ul><li>Track conversion rates and service utilization.</li></ul> 

<div>
<ul><li>Management Responsibilities</li></ul>
</div><ul><li>Record and filing of all the support service-related documents.</li>
<li>Create maintenance notification in SAP and follow up.</li>
<li>Follow up on support services related purchasing request.</li>
<li>Managing the real time room status update on SAP</li></ul> 

<div>
<ul><li>Development and Planning: Attend department trainings and staff development programs</li></ul></div> 


Qualifications, Competences and Skills

Education: Diploma or Bachelor&rsquo;s degree in Hospitality, Business Administration, or related field (preferred).

Experience:
<ul>
<li>Minimum 1 year of experience in call center, hospitality service &amp; other customer service.</li>
<li>Excellent communication and telephone etiquette.</li>
<li>Strong organizational skills and attention to detail.</li>
<li>Ability to multitask and manage time effectively.</li>
<li>Ability to work collaboratively with clinical and non-clinical teams.</li>
</ul>
Language:
<ul>
<li>English and Arabic</li>
<li>Write routine reports, correspondence, summaries, and reports in English using prescribed format.</li>
<li>Ability to speak effectively in English before groups such as customers or employees</li>
</ul>
Computer Proficiency:
<ul><li>Good Knowledge of Ms Office &amp; Hospital operating systems</li>
<li>Proficiency in MS Office and basic booking/CRM systems.</li></ul> 


Performance Competencies
<div>
<ul><li>Good language skills, ability to read and write.</li></ul>
<ul><li>Positive approach to customer service.</li></ul>
<ul><li>Follow polite and courteous telephone manners.</li></ul>
<ul><li>Should be active and show the initiative.</li></ul>
<ul><li>Customer-focused attitude</li></ul>
<ul><li>Strong communication and interpersonal skills</li></ul>
<ul><li>Professionalism and patience</li></ul>
<ul><li>Attention to detail</li></ul>
<ul><li>Team collaboration</li></ul>
<ul><li>Positive and service driven mindset</li></ul></div> 


Principle Working Relationships and Remarks
<div>
<ul><li>Housekeeping</li></ul>
<ul><li>Dietary department</li></ul>
<ul><li>Customer service department</li></ul>
<ul><li>Nursing</li></ul>
<ul><li>Maintenance</li></ul>
<ul><li>Marketing</li></ul>
<ul><li>Purchasing</li></ul></div></div>

Call Center Coordinator - Shifa Lite & Events (Female - Arab)

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