customer service coordinator

Horizon Services

<div>Horizon Services, a dynamic, rapidly-growing HVAC and Plumbing company, is growing again! We are seeking a highly skilled Customer Service Coordinator/ Dispatcher to join our team at our Audubon, PA location. 
Our associates are our most important resource. They provide the sole source for our ability to meet our customer's needs. We have set high standards for job qualification and job performance. Our associates must have strong skills and a willingness to learn and grow. We will provide training in a positive environment in which these skills can grow and expand. You must have a positive attitude, a smile in your voice and a willingness to help as we pride ourselves on the service we provide to our customers. 
 
This position is responsible for scheduling and dispatching HVAC Service and Plumbing Technicians by reviewing and optimizing routes, answering incoming phone calls (existing customers), providing exceptional customer service and making sure all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling appointments for part installation. 
 
Enjoy a fun, family oriented work environment where your effort is recognized and greatly appreciated. Join a company who values each customer and each employee, and where each department is committed to providing exceptional service through strong teamwork. You will be given an opportunity to grow professionally, personally and financially.
 
 
We offer a very competitive salary, an impressive monthly bonus plan, incentive plans and many other family-oriented benefits. Medical, dental, vision, prescription drug coverage, company supplied life insurance, paid vacation, paid holidays and 401(k) plan with employer match are additional benefits offered.
 
 
To be successful in this role, you must possess:
<ul><li>a minimum of two years office/customer service experience (dispatch experience is preferred)
</li><li>A professional appearance
</li></ul>&bull; Excellent interpersonal skills with the ability to interact with all types of customers &bull; Strong customer service attitude.
<ul><li>Able to plan and schedule work rather than just react.
</li><li>Able to &quot;think on your feet&quot; to provide customers with needed information for their specific installation or repair.
</li><li>Ability to work as part of a team.
</li><li>Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software.</li></ul></div>

Dispatcher/Customer Service Coordinator

IMCD

<div>Customer Service &amp; Logistic coordinator 
Customer Service &amp; Logistic coordinator
IMCD Egypt 
 
Role Purpose 
To ensure excellent customer service and efficient logistics execution by managing customer orders, coordinating shipments, supporting supply chain operations, and maintaining seamless communication between customers, suppliers, warehouses, and internal stakeholders. 
The role is critical in ensuring on-time delivery, operational efficiency, and customer satisfaction across assigned business segments. 
 
Key Responsibilities 
1. Customer Service Management 
Receive, process, and monitor customer orders accurately and on time
 
Act as the main point of contact for customer inquiries related to:
 
Orders
 
Deliveries
 
Product availability
 
Complaints and claims
 
Provide proactive updates on order and shipment status
 
Coordinate with sales teams to ensure customer expectations are managed effectively
 
Ensure high service levels and customer satisfaction
 
 
2. Sales Order (SO) Processing 
Create and manage Sales Orders in ERP systems (JDE or equivalent)
 
Verify pricing, quantities, payment terms, and delivery requirements
 
Coordinate order confirmations and delivery scheduling
 
Monitor pending orders and resolve system or operational issues
 
 
3. Logistics Coordination 
Coordinate local and international shipments with freight forwarders and transport providers
 
Follow up on inbound and outbound deliveries
 
Support import/export logistics activities and shipment tracking
 
Ensure proper delivery planning with warehouses and transport partners
 
Monitor transportation performance and delivery timelines
 
 
4. Warehouse &amp; 3PL Coordination 
Coordinate with warehouse and 3PL providers to ensure:
 
Timely dispatch
 
Accurate stock handling
 
Batch and expiry control
 
Monitor stock movements and delivery execution
 
Support inventory accuracy and operational efficiency
 
 
5. Documentation &amp; Compliance 
Ensure accuracy of logistics and shipping documentation:
 
Commercial invoices
 
Packing lists
 
Delivery notes
 
Shipping documents
 
Support customs clearance documentation when required
 
Ensure compliance with company procedures and local regulations
 
 
6. Cross-Functional Coordination 
Work closely with:
 
Supply Chain
 
Sales
 
Finance
 
Warehousing
 
Regulatory teams
 
Support business continuity through cross-functional backup within the team
 
 
Key Performance Indicators (KPIs) 
On-time delivery performance (OTIF)
 
Order processing accuracy
 
Customer satisfaction level
 
Order cycle time
 
Delivery lead time adherence
 
Claims and complaint resolution time
 
 
Required Qualifications &amp; Skills 
Education 
Bachelor&rsquo;s degree in Logistics, Supply Chain, Business Administration, or related field
 
 
Experience 
2-3 years of experience in:
 
Customer service
 
Logistics coordination
 
Supply chain operations
 
Experience in chemicals, FMCG, or industrial distribution is preferred
 
 
Technical Skills 
ERP system knowledge (JDE preferred)
 
Good knowledge of logistics and order management processes
 
Strong Excel and reporting skills
 
Understanding of import/export procedures is an advantage
 
 
Soft Skills 
Strong communication and coordination skills
 
Customer-oriented mindset
 
Problem-solving and multitasking abilities
 
Attention to detail and sense of urgency
 
Ability to work under pressure in a fast-paced environment
 
 
Key Competencies 
Customer Focus
 
Accountability
 
Collaboration
 
Operational Excellence
 
Flexibility &amp; Adaptability
 
Proactive Communication</div>

Customer Service & Logistic coordinator

Service Pros Installation Group

<div>Description:

About Us:
Service Pros Installation Group is a family-owned business, headquartered in Charlotte, NC; committed to utilizing our resources to positively impact those we serve, putting the needs of our coworkers and customers ahead of our own. Service Pros Installation Group works as an exclusive flooring installation provider for Lowe&rsquo;s Home Improvement. We have workrooms across the Southeast, Northeast, and Midwest.
Our Mission
We provide exceptional customer experiences through our passion for serving others.
Our Vision
We strive to improve the lives of our employees, customers, and contractors in the communities we serve every day.
Our Values
Stewardship
People
Integrity
Growth
Role Description:
We are looking to hire someone in our Flooring Installation Coordinator position who enjoys their primary focus during their workday being customer service. The Flooring Installation Coordinator is a customer facing role and is responsible for partnering with Lowes Installed Sales staff and Service Pros Installation Groups Contractors to ensure customer satisfaction. The Flooring Installation Specialist is responsible for a variety of administrative support functions such as reviewing contracts, ensuring product delivery, scheduling installs, overseeing the installation process, and following up with customers to ensure satisfaction of flooring projects to name a few.
Essential Duties and Responsibilities:<ul><li>
Reviews work orders for accuracy, verifies information, and resolves any labor and/or product issues.</li><li>
Schedules customers and Contractors for installations and other appointments.</li><li>
Reviews project details for each job with the appropriate Contractor prior to the installation.</li><li>
Receives and solves customer complaints, issues, and performs customer follow-up calls.</li><li>
Ensures inventory levels are maintained and stages materials for crew load outs.</li><li>
Loads and unloads trucks with a forklift/pallet-jack/manually as needed.</li></ul>
Requirements:

Qualifications:<ul><li>
High school diploma or general education degree (GED) and one to two years related experience and/or training; Customer service experience is a plus.</li><li>
Basic tech skills to use multiple computer screens, knowledge of database, spreadsheet, email and word processing software/Microsoft Office.</li><li>
Must be able to remain organized and efficient to support the Contractors and customers.</li></ul>
Schedule: Day shift
Benefits:<ul><li>
Dental, Disability, Life, Medical and Vision Insurance</li><li>
401K Company Match</li><li>
PTO &ndash; Paid Time Off</li><li>
Holiday Pay</li></ul>
Physical Environment<ul><li>
Physical ability to lift 75 lbs. and be able to work within non-climate-controlled environments.</li></ul></div>

Installation Coordinator

SERVPRO of Vacaville / Dixon

<div>
 Responsive recruiter
 
 
 
 Benefits
 
 
 
 <ul>
 <li>
 Remote
 </li>
 <li>
 Health insurance
 </li>
 <li>
 Paid time off
 </li>
 <li>
 401(k) matching
 
 
 </li>
 </ul>
 
 Remote Dispatch Coordinator
 
 
 
 
 SERVPRO of Minnetonka
 
 
 
 At
 
 SERVPRO of Minnetonka
 
 , we restore homes and businesses after fire, water, mold, and storm damage. Every emergency begins with a phone call, and that's where you come in.
 
 
 As our
 
 Remote Dispatch Coordinator
 
 , you'll be the first point of contact for customers experiencing one of the most stressful moments of their lives. Your ability to listen, gather critical information, reassure customers, and quickly coordinate our response team makes all the difference.
 
 
 This is a
 
 fully remote, work-from-home position
 
 where you'll stay connected with our Operations, Office, and Production teams while helping ensure every customer receives a fast, professional response.
 
 
 If you're organized, compassionate, tech-savvy, and love keeping things moving, we'd love to meet you.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Answer incoming emergency and customer service calls with professionalism, empathy, and confidence.
 </li>
 <li>
 Gather accurate information to ensure the right crews are dispatched quickly and efficiently.
 </li>
 <li>
 Schedule emergency response and restoration services using our job management software.
 </li>
 <li>
 Coordinate daily technician schedules and make real-time adjustments as priorities change.
 </li>
 <li>
 Follow up with customers throughout the restoration process to provide updates and exceptional service.
 </li>
 <li>
 Maintain detailed and accurate job documentation and data entry.
 </li>
 <li>
 Handle general customer inquiries, past service requests, and routine office communications.
 </li>
 <li>
 Collaborate remotely with our Operations, Business Development, and Production teams to ensure a seamless customer experience.
 </li>
 <li>
 Assist with additional administrative and customer service responsibilities as needed.
 
 
 </li>
 </ul>
 
 What We're Looking For
 
 
 
 We're looking for someone who is:
 
 
 Calm and composed under pressure
 
 
 <ul>
 <li>
 Friendly, compassionate, and customer-focused
 </li>
 <li>
 Highly organized with exceptional attention to detail
 </li>
 <li>
 An excellent communicator with outstanding phone etiquette
 </li>
 <li>
 Comfortable multitasking in a fast-paced environment
 </li>
 <li>
 Tech-savvy and able to quickly learn scheduling and dispatch software
 </li>
 <li>
 Self-motivated and capable of working independently in a remote environment
 </li>
 <li>
 Reliable, dependable, and committed to delivering exceptional customer service
 </li>
 <li>
 A collaborative team player who communicates effectively with remote and field teams
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Previous dispatching, scheduling, customer service, call center, or administrative experience
 </li>
 <li>
 Experience in Restoration, construction or plumbing a plus
 </li>
 <li>
 Experience working remotely is a plus
 </li>
 <li>
 Proficient with Microsoft Office and comfortable learning new software platforms
 </li>
 <li>
 High-speed internet connection and a dedicated, distraction-free home workspace
 
 
 </li>
 </ul>
 
 Compensation &amp; Benefits
 
 
 
 
 Pay:
 
 
 $22&ndash;$25 per hour
 
 , based on experience and qualifications.
 
 
 
 We Offer An Excellent Benefits Package Including
 
 
 
 <ul>
 <li>
 Paid Time Off (PTO) and Paid Holidays
 </li>
 <li>
 401(k) with Company Match and Profit Sharing
 </li>
 <li>
 Health, Dental, and Vision Insurance
 </li>
 <li>
 Short-Term and Long-Term Disability Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Why SERVPRO?
 
 
 </li>
 </ul>
 At SERVPRO, our mission is simple:
 
 make it "Like it never even happened."
 
 Every phone call you answer helps a family or business begin recovering from an unexpected disaster.
 
 
 As a Remote Dispatch Coordinator, you'll play a vital role in our success while enjoying the flexibility of working from home and being part of a supportive, collaborative team.
 
 
 
 If you're ready to make a difference from day one, apply today!
 
 
 
 Compensation: $22.00 - $25.00 per hour
 
 
 Picture yourself here fulfilling your potential.
 
 
 At SERVPRO&reg;, you can make a positive difference in people&rsquo;s lives each and every day! We&rsquo;re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO&reg; career opportunities near you is easy! We look forward to hearing from you.
 
 
 
 All employees of a SERVPRO&reg; Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO&reg; Franchise. SERVPRO&reg; Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
 
</div>

Remote Dispatch Coordinator

ServPro of Minnetonka

<div><div><div>Benefits:</div>
<ul><li>Remote</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>401(k) matching</li>
</ul></div><div><h1 class="jobSectionHeader">Remote Dispatch Coordinator</h1>
<div>
 
SERVPRO of Minnetonka 
</div><div>At SERVPRO of Minnetonka, we restore homes and businesses after fire, water, mold, and storm damage. Every emergency begins with a phone call, and that's where you come in. 
As our Remote Dispatch Coordinator, you'll be the first point of contact for customers experiencing one of the most stressful moments of their lives. Your ability to listen, gather critical information, reassure customers, and quickly coordinate our response team makes all the difference. 
This is a fully remote, work-from-home position where you'll stay connected with our Operations, Office, and Production teams while helping ensure every customer receives a fast, professional response. 
If you're organized, compassionate, tech-savvy, and love keeping things moving, we'd love to meet you. 
</div><div>What You'll Do</div>
<ul><li>Answer incoming emergency and customer service calls with professionalism, empathy, and confidence.</li>
<li>Gather accurate information to ensure the right crews are dispatched quickly and efficiently.</li>
<li>Schedule emergency response and restoration services using our job management software.</li>
<li>Coordinate daily technician schedules and make real-time adjustments as priorities change.</li>
<li>Follow up with customers throughout the restoration process to provide updates and exceptional service.</li>
<li>Maintain detailed and accurate job documentation and data entry.</li>
<li>Handle general customer inquiries, past service requests, and routine office communications.</li>
<li>Collaborate remotely with our Operations, Business Development, and Production teams to ensure a seamless customer experience.</li>
Assist with additional administrative and customer service responsibilities as needed. 
<li>
</li></ul><div>What We're Looking For 
We're looking for someone who is: 
 Calm and composed under pressure</div>
<ul><li>Friendly, compassionate, and customer-focused</li>
<li>Highly organized with exceptional attention to detail</li>
<li>An excellent communicator with outstanding phone etiquette</li>
<li>Comfortable multitasking in a fast-paced environment</li>
<li>Tech-savvy and able to quickly learn scheduling and dispatch software</li>
<li>Self-motivated and capable of working independently in a remote environment</li>
<li>Reliable, dependable, and committed to delivering exceptional customer service</li>
A collaborative team player who communicates effectively with remote and field teams 
<li>
</li></ul><div>Preferred Qualifications 
</div>
<ul><li> 
Previous dispatching, scheduling, customer service, call center, or administrative experience</li>
<li>Experience in Restoration, construction or plumbing a plus</li>
<li>Experience working remotely is a plus</li>
<li>Proficient with Microsoft Office and comfortable learning new software platforms</li>
High-speed internet connection and a dedicated, distraction-free home workspace 
<li>
</li></ul><div>Compensation &amp; Benefits 
</div><div>Pay: $22&ndash;$25 per hour, based on experience and qualifications. 
We offer an excellent benefits package including: 
</div><ul><li>Paid Time Off (PTO) and Paid Holidays</li>
<li>401(k) with Company Match and Profit Sharing</li>
<li>Health, Dental, and Vision Insurance</li>
<li>Short-Term and Long-Term Disability Insurance</li>
<li>Life Insurance</li> 
<li>
</li>
<li>Why SERVPRO? 
At SERVPRO, our mission is simple: make it \&quot;Like it never even happened.\&quot; Every phone call you answer helps a family or business begin recovering from an unexpected disaster. 
As a Remote Dispatch Coordinator, you'll play a vital role in our success while enjoying the flexibility of working from home and being part of a supportive, collaborative team. 
If you're ready to make a difference from day one, apply today! 
</li>
</ul></div>All employees of a SERVPRO&reg; Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO&reg; Franchise. SERVPRO&reg; Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.</div>

Merchology

<div>Description:

{Mur-chol-uh-jee | The science of company merch; the skill of creating and delivering custom-branded apparel and corporate gifts around the world.}
Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories. We are family-owned, people-powered, and we are adding to our #MerchTeam at our facility in Plymouth. Come see why we are a three-time Star Tribune Top Workplaces award winner!
Merchology is in search of an Account Coordinator to join our dynamic Sales team starting in August, and working through December 2026. As the initial point of contact for customer inquiries regarding premium branded products, this role is pivotal in ensuring a seamless sales process. Reporting to the Sales Supervisor, the Account Coordinator will play a crucial role in vetting potential buyers, ensuring they meet qualification criteria before passing leads to teammates for further engagement.
PRIMARY RESPONSIBILITIES
A successful Account Coordinator will:<ul><li>
Thrive in a fast-paced environment interacting and collaborating with colleagues and customers via inbound and outbound calls, emails, and live chat</li><li>
Communicate with customers to qualify leads, identify project details, and route leads throughout the sales team</li><li>
Meet team KPIs related to customer engagements, customer contact timelines, sales conversion rate, and inbound and outbound calls</li><li>
Work alongside the Account Representative team to hit monthly, quarterly, and yearly sales goals</li><li>
Proactively and reactively reach out to customers to increase customer retention, engagement, and satisfaction</li><li>
Have a collaborative and proactive demeanor to build relationships and trust with internal team members and customers</li><li>
Develop a deep understanding of our products and services to provide knowledgeable support to customers</li><li>
Complete in-person facility tours to local customers</li><li>
Complete additional projects or duties as assigned</li></ul>
Requirements:
<ul><li>High school diploma or GED required; Associates or Bachelors degree preferred</li><li>
Experience in a customer service or sales role in retail, restaurant, sales, or an office environment</li><li>
Friendly and team-oriented attitude to Win as a Team</li><li>
Microsoft Office Suite proficiency</li><li>
Experience with a CRM (e.g., Hubspot)</li><li>
Efficient, organized, customer-focused mindset and detail-oriented</li><li>
Excellent communication skills</li></ul>
WHAT WE OFFER
In addition to an outstanding creative culture, authentically nice people, and interesting work, we have:<ul><li>
Generous PTO (18 days per year)</li><li>
8 company-paid holidays</li><li>
Hybrid work schedule for select departments</li><li>
40 hours of paid volunteer time</li><li>
401(k) with match</li><li>
Medical and dental insurance options, FSA, and HSA (with company HSA match), Critical Illness and Hospital Indemnity, Short- and Long-Term disability insurance options</li><li>
Company-paid life insurance</li><li>
Company-sponsored social events</li><li>
Premium brand partner discounts</li><li>
Employee-led Committees</li></ul>
LOCATION<ul><li>
3000 Niagara Lane North, Plymouth, MN 55447</li><li>
Remote hybrid role: Three days onsite and two days remote following training - there is no option for fully remote work</li></ul>
INDUSTRY<ul><li>
Business to Business eCommerce and Apparel</li></ul>
Merchology is an equal opportunity employer and certified Disability-owned Business Enterprise. We celebrate diversity and are committed to a workplace where personal and professional growth are achieved through inclusion. If you require disability resources to submit your application, please email jobs@merchology.com for assistance.</div>

Account Coordinator (Temporary)

ENFRA

<div>About Us:

At ENFRA, we blend a rich history with a forward-looking vision. With over 100 years of experience, we are a pillar of stability in the energy infrastructure industry and a leader in innovative energy solutions. Our commitment to leveraging emerging technologies ensures that we remain at the forefront of the Energy-as-a-Service sector.<div></div> 
We believe in growth&mdash;not just for our business, but for our people. Our team members have the opportunity to advance their careers in a supportive environment that values continuous learning and development. We embrace innovation and encourage creative problem solving to tackle the energy infrastructure and energy challenges of tomorrow.<div></div> 
Inclusion is at the heart of our culture. We strive to create a workplace where every voice is heard and valued, fostering a collaborative environment where diverse perspectives drive our success.<div></div> 
Join us to be part of a legacy of excellence and a future of groundbreaking advancements. At ENFRA, stability, innovation, and growth are more than just values&mdash;they are the pillars of our continued success.
Overview:
<div>
The Service Coordinator is responsible for scheduling and routing all service calls and maintain meticulous records of incoming calls. The Service Coordinator inputs billing for Services and makes collections calls</div>
Responsibilities:
<ul><li>Monitors technician time tracking on a weekly basis, including obtaining supervisor approval or other documentation for any timesheet discrepancies as well as timely submission to Payroll processor.</li><li>
Assists in new hire onboarding process and processing of IT hardware &amp; permissions requests as necessary.</li><li>
Assists in coding and approvals of vendor invoices.</li><li>
Opens and tracks purchase order requests.</li><li>
Collection of associated documentation for processing customer and vendor system set-up</li><li>
Dispatching/routing multiple service technicians.</li><li>
Verifying job completion and accuracy of technician notes.</li><li>
Inbound/outbound phone calls.</li><li>
Scheduling service repairs and routine maintenance visits.</li><li>
Processes and issues monthly maintenance invoices.</li><li>
Makes collection calls for past-due invoices on a weekly basis.</li><li>
Provides outstanding customer service to our customers.</li><li>
Data entry and various administrative tasks.</li><li>
#LI-OL1</li></ul>
Qualifications:
<h4 class="jobSectionHeader">Required Education, Experience, and Qualifications</h4><ul><li>
Work well with others in difficult situations to solve customer issues and achieve positive results.</li><li>
Possess strong time management skills and ability to work under time constraints.</li><li>
Effective verbal and written communication skills.</li><li>
Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment.</li><li>
Versed in the industry and the Company's competitors.</li><li>
Ability to multitask and perform duties outside of the scope of work when necessary.</li></ul><h4 class="jobSectionHeader">
Preferred Education, Experience, and Qualifications</h4><ul><li>
Not applicable.</li></ul><h4 class="jobSectionHeader">
Travel Requirements</h4><ul><li>
0-5% of the time will be spent traveling to the job site(s)/office locations.</li></ul><h4 class="jobSectionHeader">
Physical Activities</h4><ul><li>
Climbing stairs.</li><li>
Repeating motions that may include the wrists, hands and/or fingers</li><li>
Remaining in a stationary position, often standing or sitting for prolonged periods</li></ul><h4 class="jobSectionHeader">
Environmental Conditions</h4><ul><li>
Quiet environment</li></ul><h4 class="jobSectionHeader">
Physical Demands</h4><ul><li>
Light work that includes adjusting and/or moving objects up to 20 pounds</li></ul>
EEO Statement:

ENFRA is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and Individuals with Disabilities, and participates in the e-Verify program. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other classification protected by law.</div>

Dispatcher -Commercial HVAC Focus

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10000 customer service coordinator jobs Near Me

Dispatcher/Customer Service Coordinator

Customer Service & Logistic coordinator

Installation Coordinator

Remote Dispatch Coordinator

Remote Dispatch Coordinator

Account Coordinator (Temporary)

Dispatcher -Commercial HVAC Focus