customer service coordinator

Majid Al Futtaim

<div>
 
 
 JOB TITLE
 
 
 
 Customer Service Coordinator | MAF Properties | West Region
 
 
 
 ROLE SUMMARY
 
 
 
 The position is mainly responsible for the day-to-day smooth operations of the Customer Service Information Desk ensuring that all customer service related activities is carried out in accordance with the prescribed policies and guidelines and the services provided are of the highest level standards to ensure a pleasant customer experience.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Maintain thorough knowledge of the mall layout, store locations, facilities, and promotional activities while upholding professional grooming and attire standards.
 </li>
 <li>
 Oversee smooth daily operations of the Information Desk, serving customers in person or by phone, and ensuring all queries and complaints are handled professionally.
 </li>
 <li>
 Provide clear directions, event information, and assistance with mall services (gift cards, valet, lost &amp; found, rentals, etc.) to create a positive customer experience.
 </li>
 <li>
 Address customer and tenant complaints promptly, coordinating with security, maintenance, and other relevant departments.
 </li>
 <li>
 Manage gift card sales, maintain accurate inventory, meet annual targets, and follow strict cash handling and finance procedures.
 </li>
 <li>
 Facilitate marketing activities, promote mall events, and assist in smooth execution of tours, group visits, and promotions.
 </li>
 <li>
 Maintain accurate directories, collect tenant sales and promotions, prepare reports, and monitor factors affecting customer experience.
 </li>
 <li>
 Ensure the mall&rsquo;s cleanliness and appearance, build positive relationships with tenants, government, and community groups, and keep mall guides and online platforms updated.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Minimum of a university degree or equivalent qualification.
 </li>
 <li>
 0&ndash;3 years of proven experience in customer service.
 </li>
 <li>
 Strong interpersonal skills with a polished, customer-focused approach.
 </li>
 <li>
 Experience in a reputed shopping center, luxury hotel, or similar high-service environment.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Customer Service Coordinator

Mars

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div>Job Description:</div></div></div></div></div></div></div></div></div></div></div></div></div></div>
We are looking for a highly motivated and agile Customer Service Coordinator to join our Turkey Supply Chain team. The primary responsibility of this role is to manage the order-to-cash cycle with operational excellence, ensuring that our customers receive timely, accurate, and high-quality service.
In addition to managing day-to-day order operations, we are also seeking someone eager to grow into strategic supply chain initiatives, participate in improvement projects, and contribute to our journey toward a more integrated and agile end-to-end supply chain.
This role requires a strong sense of ownership, attention to detail, and the ability to work effectively in a cross-functional FMCG environment&mdash;always in line with Mars Five Principles: Quality,
Responsibility, Mutuality, Efficiency, and Freedom.<h1 class="jobSectionHeader">
What are we looking for?</h1><ul><li>
Bachelor's Degree - Supply Chain or Business degree preferred</li><li>
2&ndash;5 years of experience in customer service, order management, or supply chain (preferably FMCG)</li><li>
Solid knowledge of order-to-cash operations</li><li>
Experience with ERP systems (SAP preferred)</li><li>
Excellent coordination and communication skills</li><li>
Detail-oriented with strong problem-solving ability</li><li>
Agile mindset and a desire to learn beyond daily tasks</li><li>
Fluent in Turkish and English (both written and spoken)</li><li>
Strong team spirit</li></ul><h1 class="jobSectionHeader">
What will be your key responsibilities?</h1><ul><li>
Lead and execute the end-to-end order management process, including order entry, customer confirmation, delivery coordination, and issue resolution</li><li>
Serve as the primary contact for customers; provide timely and solution-oriented support</li><li>
Collaborate with internal teams (Sales, Finance, Logistics, Planning) to ensure seamless order fulfillment</li><li>
Monitor stock availability and communicate proactively with customers regarding delivery timelines</li><li>
Maintain and improve KPIs related to service level, order accuracy, and on-time delivery</li><li>
Support or participate in improvement projects related to customer experience, efficiency, and digitalization&mdash;on top of operational responsibilities</li><li>
Ensure all activities comply with company standards and regulatory requirements</li><li>
Embrace and promote Mars culture and values in daily work</li></ul><h1 class="jobSectionHeader">
What can you expect from Mars?</h1><ul><li>
Work with diverse and talented Associates, all guided by the Five Principles.</li><li>
Join a purpose driven company, where we&rsquo;re striving to build the world we want tomorrow, today.</li><li>
Best-in-class learning and development support from day one, including access to our in-house Mars University.</li><li>
An industry competitive salary and benefits package, including company bonus.</li></ul></div>

Confidential

<div>
 
 
 Job purpose
 
 
 
 Interact with our customers and provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints.
 
 
 
 
 
 
 Duties and responsibilities
 
 
 
 1. Receive purchase request from tender coordinator, Sales and marketing teams.
 
 
 2. Check for stock position, price, quantity, code as per Customer purchase order.
 
 
 3. Consolidate all request as per source, principle and currency wise.
 
 
 4. Generate purchase order into system and take print out.
 
 
 5. Take approval of purchase orders from Division Manager.
 
 
 6. Take approval from Finance and Admin Director.
 
 
 7. Send purchase order to principles by fax, email, courier. In case of Johnson &amp; Johnson send purchase order into Excel sheet.
 
 
 8. Receive order confirmation from other companies within 24 hours.
 
 
 9. Check order confirmation for any discrepancy.
 
 
 10. Update the due date of the orders to assist
 
 
 11. Forward purchase order and order confirmation to Procurement in timely manner.
 
 
 12. Follow up for delivery if needed
 
 
 13. Receive phone calls from customers for order status.
 
 
 14. Provide order status to customers by taking information from relevant persons.
 
 
 15. Arrange hotel booking, ticket booking, flight booking etc.
 
 
 16. Coordinate for organizing the conferences.
 
 
 17. Arrangement of stationery and grocery for the division.
 
 
 18. Preparing various reports required by the management.
 
 
 19. Assisting product specialist as and when required.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Minimum of bachelor&rsquo;s degree in any subject
 </li>
 <li>
 Minimum of 2 years&rsquo; experience
 </li>
 <li>
 Interpersonal skills
 </li>
 <li>
 Communication Skills
 </li>
 <li>
 Computer knowledge / Oracle / MS
 </li>
 <li>
 From Healthcare Field / Similar Pharma
 </li>
 </ul>
</div>

CHEP

<div>CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world&rsquo;s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
 
 
What does that mean for you? You&rsquo;ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You&rsquo;ll help change how goods get to market and contribute to global sustainability. You&rsquo;ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model .
<h1 class="jobSectionHeader">Job Description
</h1>Key Responsibilities May Include:
<ul><li>Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to service level agreements (SLAs).
</li><li>Facilitate smooth customer onboarding processes, ensuring accurate setup of customer accounts, and delivering system training where needed to support customer success.
</li><li>Collaborate cross-functionally with teams such as Sales, Finance, and Operations to ensure a seamless customer experience, from order processing to issue resolution.
</li><li>Maintain accurate and up-to-date customer information and service requests in relevant systems, ensuring data integrity and supporting performance tracking and reporting.
</li><li>Conduct regular reviews of customer accounts to assess performance, identify improvement opportunities, and provide actionable insights to enhance customer satisfaction.
</li><li>Support continuous improvement initiatives by contributing ideas and feedback on optimizing customer service processes, reducing operational inefficiencies, and increasing service levels.
</li><li>Play a key role in customer retention efforts by proactively addressing issues, monitoring customer satisfaction metrics, and identifying opportunities for service enhancement.
</li>Act as a customer advocate within the organization, ensuring that customer needs and concerns are effectively communicated and addressed in collaboration with internal stakeholders. 
<li>
</li></ul> 
** YOUR MISSION ** &ndash; WHAT WILL YOU DO? **
The mission of the role is to be the first point of contact for incoming calls regarding customer enquiries and complaints. The role involves owning and resolving the queries as quickly and effectively as possible. Deal with in depth and complex issues in a competent and professional manner.
<ul><li>Professional and courteous answering of all incoming calls,
</li><li>Prompt and efficient follow-up of customer queries &amp; service requests. Liaise efficiently with Field Representatives and Customer Service teams,
</li><li>Ensure the investigation and resolution of customer enquires with minimal delay, Where there is a delay of more than 48 hours the customer is to be communicated with at all times,
</li><li>React positively to problems identified and undertake root-cause analysis,
</li><li>Take preventive action to ensure customer satisfaction maximised,
</li><li>Maintain regular contact with field teams and provide analytical data and support on specific account queries,
</li><li>Work in line with other functions.(i.e. Logistics regarding deliveries to customers),
</li><li>Record and track Customer complaints regarding quality issues,
</li><li>All correspondence must be in a professional and businesslike manner,
</li><li>Correspondence with the customer should always maintain a standard that reflects clarity of understanding,
</li><li>Import data from various sources of CHEP software systems (SAP, BW, Siebel) to resolve credit equipment balances or issues on customer accounts to improve revenue,
</li><li>Educate customers about terminology, features and benefits of products i.e. Portfolio to improve customer satisfaction
</li></ul>** WHAT WE ARE LOOKING FOR ** :
<ul><li>1-3 years&rsquo; experience sales &amp; customer service in a service/automotive company where analysis and attention to detail was a key success factor,
</li><li>Business data analysis and account reconciliation,
</li><li>Having worked in a Customer Service Team environment that solely focuses on investigating and analysing data to resolve issues,
</li><li>Direct customer liaising,
</li><li>Fluency in Turkish &amp; English language
</li><li>Excellent analytical skills and detail oriented
</li><li>Able to effectively handle and manage a high degree of multiple tasks
</li><li>Creative problem solver
</li><li>Strong sense of customer satisfaction
</li><li>Time management skills
</li><li>Excellent telephone manner
</li><li>Self-motivated, results driven, have negotiation skills
</li><li>Siebel &amp; BW &amp; SAP user
</li><li>Team player with the ability to work on own imitative and autonomously
</li><li>Advanced level of Excel knowledge
</li></ul>** WHAT WE OFFER **
<ul><li>Attractive base salary with annual bonus &amp; benefits
</li><li>Employee Investment Plan
</li><li>Ability to develop your skills and understanding of business in a worldwide logistics company
</li><li>Participation in worldwide projects
</li><li>Area to build your independence and own responsibilities
</li><li>Support at every stage of your career
</li><li>Independence in operating with a real impact on the organization
</li><li>We are celebrating our successes with meal vouchers and events
</li></ul><h1 class="jobSectionHeader">Remote Type
</h1>Hybrid Remote
<h1 class="jobSectionHeader">Skills to succeed in the role
</h1>Account Management, Active Learning, Adaptability, Cross-Functional Work, Curiosity, Customer Data Management, Customer Due Diligence (CDD), Customer Engagement, Customer Retentions, Customer Satisfaction, Customer-Support, Data Integrity, Digital Literacy, Emotional Intelligence, Empathy, Initiative, Issue Management, Order Processing, Problem Solving, Process Improvements, Relationship Building, Sales Coordination
We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.</div>

Customer Service Coordinator - Automotive

Johnson & Johnson

<div>At Johnson &amp; Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Customer Management
Job Sub Function:
Non-Technical Customer Service
Job Category:
People Leader
All Job Posting Locations:
Istanbul, Turkey
Job Description:
Johnson &amp; Johnson Vision is recruiting for Customer Service Team Coordinator / Leader to be located in Istanbul, Turkey.
About Vision
Fueled by innovation at the intersection of biology and technology, we&rsquo;re developing the next generation of smarter, less invasive, more personalized treatments.
Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that&rsquo;s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs &ndash; from the pediatric to aging eye &ndash; in a patient&rsquo;s lifetime.
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech .
Purpose:
To lead, motivate and monitor the team to ensure optimum performance. To lead the Customer Services team towards ensuring all KPI&rsquo;s for Customer Service met/exceeded. Areas include managing customer relationships, processing orders, inquiries, and complaints handling across multiple channels. To ensure that all team members are fully trained and have the adequate knowledge and skills to perform their duties and to offer customers a differentiated customer experience.
To provide front line supervisory and leadership support for the market, while being an advocate for the customer across the organisation. Liaise with Commercial Account Managers and other internal stakeholders to ensure full awareness of any customer supply chain issues. Effectively manage the customer relationship and communication channels.
You will be responsible for:
Main duties include, but not limited to:<ul><li>
Deliver on Customer Service key performance indicators and metrics with a team of Customer Service Relationships (CSR) within quality, compliance and safety requirements.</li><li>
Motivate and coach a team of CSRs to meet and exceed performance targets, goals &amp; objectives, and service level agreements.</li><li>
Ensure effective, proactive, and timely communication to all internal and external stakeholders of customer service-related issues.</li><li>
Establish professional development plans, goal setting and mid- and end-of-year performance reviews.</li><li>
Provide reporting &amp; analytics with the aim to optimize the Supply Chain relationship with customers and drive value-added services.</li><li>
Conduct training, assessments and monitoring and provide constructive feedback and coaching to CSR&rsquo;s.</li><li>
Ensure team members are up to date/trained with latest business critical information/requirements.</li><li>
Work collaboratively with the market&rsquo;s Commercial management team to ensure adequate Customer Service support.</li><li>
Manage all aspects pertaining to workforce management, including forecasting, recruitment, and attendance.</li><li>
Complaint handling: resolve escalated customer complaints related to orders, products, medical issues, policies and other business activities.</li><li>
Maintain comprehensive product, system, and commercial knowledge and soft skills within the team of CSRs, so they can engage the customer and manage the customer relationship.</li><li>
Communicate, demonstrate and inspire in others Johnson &amp; Johnson Credo values.</li><li>
Act as back-up support to other team leaders within the region and the Customer Services Managers.</li></ul>
Qualifications / Requirements:<ul><li>
Experience within a Customer Service environment, ideally within a regulated industry.</li><li>
Fluency in both Turkish and English, written and verbal.</li><li>
Proven ability to manage, motivate and effectively communicate to team members in a matrix environment.</li><li>
High degree of customer focus</li><li>
Proactive and creative approach to problem-solving and complaint handling/escalation</li><li>
Tearn player</li><li>
Sound administrative skills.</li><li>
Excellent communication skills</li><li>
Able to work well under pressure.</li><li>
Exceptional time management and organizational skills</li><li>
Self-motivated, accustomed to a high degree of responsibility.</li><li>
Business proficiency in the Microsoft Office suite of software</li></ul>
Good To Have:<ul><li>
Proficiency in SAP; automated order entry (EDI/FTP)</li><li>
Contact centre leadership experience.</li><li>
Background in project management</li></ul>
#LI-Hybrid</div>

Customer Service Team Coordinator / Leader

Hairs Culture

Job Title: Customer CoordinatorJob Summary:The Customer Coordinator serves as the primary point of contact between the company and its clients. This role is responsible for handling customer inquiries, coordinating services or product delivery, ensuring client satisfaction, and maintaining strong relationships with customers. The Customer Coordinator also supports internal teams to meet customer needs efficiently and effectively.---Key Responsibilities:Act as the first point of contact for customer queries, requests, and complaints.Coordinate with internal departments (sales, operations, service teams) to ensure timely resolution of customer issues.Maintain accurate customer records, including contact details, service requests, and feedback.Follow up with customers to ensure satisfaction and identify opportunities for improvement.Prepare and share regular reports on customer interactions, service performance, and client feedback.Assist in scheduling appointments, service delivery, or product dispatch as required.Escalate complex or unresolved issues to the appropriate department or management.Support customer retention initiatives by building strong and professional relationships.Contribute to continuous improvement by suggesting process enhancements based on customer feedback.Job Type: Full-timePay: AED2,000.00 - AED2,500.00 per month

CUSTOMER COORDINATOR

Royal Smart Properties

Royal Smart Limousine (RSL), a leader in premium transportation services, is seeking a dynamic and results-driven Transport Coordinator to join our growing team. This role is an exciting opportunity to engage directly with clients, promote our luxury limousine services, and drive business growth through exceptional customer engagement.Key ResponsibilitiesAs a Transport Coordinator, you will:<ul><li>Engage with potential customers in malls, hotels, and other high-traffic locations, effectively showcasing the benefits of our limousine services.</li><li>Address customer inquiries and highlight service advantages to secure bookings and grow the business.</li><li>Handle walk-in customer trips and manage bookings efficiently.</li><li>Negotiate competitive rates based on trip destinations, ensuring customer satisfaction and securing commitments.</li><li>Dispatch trips via the supervisor app, coordinating with drivers to guarantee accurate and timely service delivery.</li><li>Maintain compliance with transportation regulations, safety standards, and company policies.</li><li>Provide outstanding customer service, addressing client needs professionally and ensuring a high level of satisfaction.</li><li>Regularly report progress, challenges, and potential solutions to your supervisor.</li></ul>Requirements<ul><li>Valid UAE driving license (preferred).</li><li>Minimum 1 year of experience in sales, transportation, logistics, or limousine services.</li><li>Excellent communication and negotiation skills.</li><li>Proficiency in both Arabic and English (preferred).</li><li>Ability to thrive in a fast-paced, dynamic environment.</li><li>Strong attention to detail and excellent organizational skills.</li></ul>Why Join RSL?<ul><li>Be part of a forward-thinking team dedicated to providing exceptional transportation solutions.</li><li>Work in a dynamic environment where your contributions drive tangible results.</li><li>Enjoy the opportunity to interact directly with high-profile clients and make a meaningful impact on their experience.</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Transport Coordinator

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