customer service coordinator

Majid Al Futtaim

<div>
 
 JOB TITLE
 
 
 
 Customer Service Coordinator | Asset Management Business Unit | Majid Al Futtaim Properties
 
 
 
 ROLE SUMMARY
 
 The position is responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific Majid Al Futtaim Mall. Mainly responsible for the day-to-day smooth operations of the Customer Service Information Desk, ensuring that all customer service-related activities are carried out in accordance with the process and procedures, and the services provided are of the highest-level standards to ensure effortless, unforgettable, and sensorial customer experience.
 
 
 
 ROLE PROFILE
 
 
 
 <ul>
 <li>
 Maintain up to date knowledge of the AMBU operating assets (shopping centre&rsquo;s) services, amenities/facilities, stores/locations, mall layout and any on-going/upcoming promotional activities, to ensure a smooth day to day functioning of the Customer Service Info desks.
 </li>
 <li>
 Ensure smooth day to day operations of the Customer Service Information Desk under the direction and guidance of Supervisor and Team leader and in accordance with the established Customer Service processes and procedures.
 </li>
 <li>
 Assist the customers at the Information Desk by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person) and performing other shopping malls specific duties as assigned.
 </li>
 <li>
 Handle and resolve all customer complaints received in accordance with the established Customer Service policies and procedures with the utmost courtesy and professionalism and as per established Customer Service guidelines / procedures within agreed Service Level Agreement.
 </li>
 <li>
 Responsible to execute Gift Card program in the assigned operating assets and ensure that all payment handling by the Customer Service Team is in accordance with the prescribed policies and procedures.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 High school diploma or equivalent required
 </li>
 <li>
 2+ years&rsquo; work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry in GCC or abroad.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Customer Service Coordinator

<div>
 
 Role Summary
 
 
 
 The position is mainly responsible for the day to day smooth operations of the Customer Service Information Desk / booth ensuring that all customer service related activities is carried out in accordance with the prescribed policies and guidelines and the services provided are of the highest level standards to ensure a pleasant customer experience at Majid Al Futtaim Properties.
 
 
 
 JOB TITLE
 
 
 
 Customer Service Coordinator | Majid Al Futtaim Properties | Asset Management Egypt
 
 
 
 ROLE PROFILE
 
 
 
 <ul>
 <li>
 Maintain a thorough knowledge of the assigned SMBU operating assets (shopping centre&rsquo;s) facilities, stores/locations, mall layout and any on-going / upcoming promotional activities including Information Desk / Booths opening and closing hours and procedures.
 </li>
 <li>
 Ensure smooth day to day operations of the Customer Service Information Desk / Booths under the direction of Supervisor / Manager Customer Service and in accordance with the established Customer Service guidelines in order to serve the customers with qual
 </li>
 <li>
 Display a high level of personal grooming and perform duties in official attire at the work place in accordance with the company&rsquo;s established grooming / professional attire standards to promote Majid Al Futtaim Properties&rsquo; image.
 </li>
 <li>
 Responsible for efficient and professional handling of all routine /minor customer complaints / enquiries (both on the phone and in person) on a daily basis. In addition, perform &ldquo;meet and greet&rdquo; duties for tour related groups, educational institutions,
 </li>
 <li>
 Handle all retail related complaints received from tenants and inform the relevant security, maintenance and other concerned SMBU departments immediately. Ensure that all tenant related complaints are addressed on a timely basis.
 </li>
 <li>
 Achieve yearly Gift Card sales target in the assigned Shopping Centre and ensure that all cash handling relating to it follow strict adherence to the SMBU Finance guidelines / procedures.
 </li>
 <li>
 Assist the Shopping Centre customers in performing the necessary procedures for services like car cleaning and valet services, gift wrapping, stroller rental, wheelchair loans, etc. In-addition facilitate the customers in the event of Lost and Found funct
 </li>
 <li>
 Ensure that the assigned Shopping Centre always &ldquo;looks its best&rdquo; in terms of cleanliness and report any problems or concerns immediately to the Supervisor / Manager Customer Service for timely resolution.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree of Business Administration, Public Relations, or any relevant field.
 </li>
 <li>
 2 - 3 years work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry, etc.
 </li>
 <li>
 Very good English level.
 </li>
 <li>
 Excellent Communication skills
 </li>
 <li>
 Excellent problem solving skills
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work from any country in the world for 30 days a year.
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Instashop

InstaShop, headquartered in Dubai, is the leading online marketplace for supermarkets, pharmacies, pet shops &amp; other businesses in the Middle East. With a young &amp; motivated team &amp; an office resembling the ones of startups in San Francisco, InstaShop is the right company for individuals passionate about adding value within a fast-growing technology company.The holder of this job position is responsible for Quality Assurance and is an integral part of operations and top-class execution of our delivery process, which is necessary for the success &amp; good reception of our service by the consumers of the Middle East market.Primary Responsibilities:<ul><li>To ensure the delivery process completion within the promised time to our customers, through an extensive coordination with our partners</li><li>Handle inbound and outbound calls with our customers to insure the highest quality assurance standards of our service are being met</li><li>To support our partners technically when required ensuring that all our technical solution in the shops work properly (tablets, speakers)</li><li>To provide the operations and business development teams with concise reports with regards to quality of orders highlighting areas of improvement</li><li>To convey InstaShop processes with the partnered shops and ensure they are always updated and implementing those processes</li><li>To keep the shops employee&rsquo;s schedules updated &amp; manage InstaShop&rsquo;s delivery fleet</li><li>To provide support for the team on daily subtasks &amp; projects as to identify your next area of growth</li><li>Office Based (Katameya)</li></ul>Requirements:<ul><li>Structured thinking &amp; organizational skills</li><li>Be responsible &amp; efficient</li><li>Self-motivated with demonstrated flexibility &amp; adaptability in intense situations</li><li>Strong oral, written &amp; verbal communication skills in English</li><li>Commercial awareness</li><li>Early graduate with a Business background</li><li>Basic knowledge of relevant IT systems</li></ul>Job Type: Full-timePay: E&pound;11,000.00 - E&pound;12,300.00 per monthApplication Question(s):<ul><li>Are you comfortable being office-based (Katameya)</li><li>How many years of experience do you have in customer support or relevant field?</li><li>Are you comfortable with rotational shifts?</li><li>What is your salary expectation?</li><li>Rate your English from 1 to 5</li></ul>

Xtreme AutoCare

Position Overview: We are seeking a highly organized and bilingual (Arabic/English) Operations &amp; Customer Service Coordinator to oversee daily customer communication and team operations. The ideal candidate will be a proactive and professional link between our clients and our operations team, ensuring smooth service delivery and outstanding customer satisfaction.Key Responsibilities:Customer Communication &amp; Relations:&middot; Serve as the primary point of contact for customer inquiries via phone, email, and WhatsApp.&middot; Proactively follow up with customers to gather feedback, confirm appointments, and address any concerns.&middot; Send polite and professional payment reminders and follow up on outstanding invoices via WhatsApp and other communication channels.&middot; Build and maintain strong, positive relationships with our client base.Team Coordination &amp; Scheduling:&middot; Prepare and manage the daily and weekly schedule for the operations team (e.g., car-washers, drivers).&middot; Assign tasks and ensure the team has clear instructions for each job.&middot; Communicate effectively with the operations team and customers in both English and Arabic to relay instructions and updates.Administrative Duties:&middot; Perform basic administrative tasks including data entry, updating customer records, and managing service logs.&middot; Monitor inventory levels of washing supplies and place orders as needed.&middot; Prepare daily or weekly reports on team productivity and customer feedback for management.Qualifications &amp; Skills:&middot; Essential: Experienced in Operations Role 2-3 Years&middot; Essential: Fluency in both English and Arabic (spoken) is mandatory.&middot; Proven experience in a customer service, coordination, or administrative role.&middot; Except communication and interpersonal skills, with a polite and professional phone manner.&middot; Strong organizational skills and the ability to multitask in a fast-paced environment.&middot; Proficiency in using WhatsApp, email, and basic office software (e.g., MS Word, Excel).&middot; Proactive, problem-solving attitude and a keen eye for detail.What We Offer:&middot; A competitive salary and benefits package.&middot; A supportive and energetic work environment.&middot; Opportunities for professional growth and development.Job Types: Full-time, PermanentPay: QAR3,000.00 - QAR3,500.00 per monthApplication Question(s):<ul><li>This role requires you to transfer your visa to our company. Are you willing and able to do this?</li><li>On a scale of 1-10, how would you rate your fluency in spoken Arabic?</li><li>Due to the significant investment we make in training and the sensitive nature of our business operations and client lists, we require a long-term commitment. This role requires you to sign an official 5-year agreement that includes clauses on confidentiality (secrecy) and non-competition.</li></ul>Are you comfortable with this condition of employment?Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Operations: 2 years (Required)</li></ul>

Operations & Customer Service Coordinator Bilingual

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The position is mainly responsible for the day to day smooth operations of the Customer Service Information Desk / booth ensuring that all customer service related activities is carried out in accordance with the prescribed policies and guidelines and the services provided are of the highest level standards to ensure a pleasant customer experience at Majid Al Futtaim Properties.
 
 
 
 
 
 JOB TITLE
 
 
 
 Customer Service Coordinator | Majid Al Futtaim Properties | Asset Management Egypt
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Maintain a thorough knowledge of the assigned SMBU operating assets (shopping centre&rsquo;s) facilities, stores/locations, mall layout and any on-going / upcoming promotional activities including Information Desk / Booths opening and closing hours and procedures.
 </li>
 <li>
 Ensure smooth day to day operations of the Customer Service Information Desk / Booths under the direction of Supervisor / Manager Customer Service and in accordance with the established Customer Service guidelines in order to serve the customers with qual
 </li>
 <li>
 Display a high level of personal grooming and perform duties in official attire at the work place in accordance with the company&rsquo;s established grooming / professional attire standards to promote Majid Al Futtaim Properties&rsquo; image.
 </li>
 <li>
 Responsible for efficient and professional handling of all routine /minor customer complaints / enquiries (both on the phone and in person) on a daily basis. In addition, perform &ldquo;meet and greet&rdquo; duties for tour related groups, educational institutions,
 </li>
 <li>
 Handle all retail related complaints received from tenants and inform the relevant security, maintenance and other concerned SMBU departments immediately. Ensure that all tenant related complaints are addressed on a timely basis.
 </li>
 <li>
 Achieve yearly Gift Card sales target in the assigned Shopping Centre and ensure that all cash handling relating to it follow strict adherence to the SMBU Finance guidelines / procedures.
 </li>
 <li>
 Assist the Shopping Centre customers in performing the necessary procedures for services like car cleaning and valet services, gift wrapping, stroller rental, wheelchair loans, etc. In-addition facilitate the customers in the event of Lost and Found funct
 </li>
 <li>
 Ensure that the assigned Shopping Centre always &ldquo;looks its best&rdquo; in terms of cleanliness and report any problems or concerns immediately to the Supervisor / Manager Customer Service for timely resolution.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree of Business Administration, Public Relations, or any relevant field.
 </li>
 <li>
 2 - 3 years work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry, etc.
 </li>
 <li>
 Very good English level.
 </li>
 <li>
 Excellent Communication skills
 </li>
 <li>
 Excellent problem solving skills
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work from any country in the world for 30 days a year.
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Customer Service Coordinator (Mall of Egypt)

Laundryman

Job Title: Customer Service &amp; Admin CoordinatorCompany: LaundrymanLocation: Dubai, UAEAbout UsLaundryman is a leading laundry and shoe care service provider in Dubai, dedicated to delivering convenience, quality, and reliability to both individual and corporate clients. We are looking for a highly organised and customer-focused Customer Service &amp; Admin Coordinator to join our team and play a key role in ensuring smooth daily operations, excellent client experiences, and efficient coordination across departments.Key ResponsibilitiesCustomer Service<ul><li>Respond promptly to client inquiries and complaints via phone, email, and support systems (e.g., Zendesk).</li><li>Track and monitor customer orders to ensure timely collection, processing, and delivery.</li><li>Provide proactive updates to clients regarding their items and resolve issues effectively.</li><li>Maintain high customer satisfaction through professional, courteous, and solution-oriented communication.</li></ul>Administrative Support<ul><li>Manage data entry, order processing, and operational reporting.</li><li>Coordinate scheduling and logistics with drivers and vendors.</li><li>Maintain accurate records of client orders, inventory, and operational supplies (bags, hangers, stickers, etc.).</li><li>Assist in preparing reports and documentation for management review.</li></ul>Quality Control<ul><li>Monitor service quality from vendors and drivers to ensure compliance with company standards.</li><li>Inspect returned items to confirm quality and condition.</li><li>Track, report, and escalate damaged or disputed items for resolution.</li><li>Support the creation and implementation of quality control processes and SOPs.</li></ul>Sales &amp; B2B Account Management<ul><li>Support the development and management of B2B client relationships (hotels, residences, offices, and corporate partners).</li><li>Assist the sales team with onboarding new corporate clients and managing existing accounts.</li><li>Coordinate services for B2B clients with internal teams and drivers.</li><li>Maintain accurate records of contracts, agreements, and account details.</li><li>Support marketing and outreach efforts to grow partnerships.</li><li>Generate monthly invoices for B2B clients and follow up on timely payments.</li></ul>Operational Support<ul><li>Work closely with drivers, vendors, and internal teams to ensure smooth daily operations.</li><li>Assist in managing and replenishing operational supplies.</li><li>Contribute to ad hoc projects and operational initiatives as directed by management.</li></ul>Requirements<ul><li>Previous experience in customer service, administration, or operations (hospitality or service industry preferred).</li><li>Strong communication skills (verbal and written) in English; Arabic/Hindi/Urdu is a plus.</li><li>Proficiency in Microsoft Office and customer service tools (e.g., Zendesk, CRM systems).</li><li>Excellent organisational and multitasking abilities.</li><li>Strong problem-solving skills with a proactive and positive attitude.</li><li>Ability to work independently and as part of a team in a fast-paced environment.</li><li>Flexibility to work evenings or weekends if required by operations.</li></ul>What We Offer<ul><li>Competitive salary and performance incentives.</li><li>Career growth opportunities in a fast-expanding company.</li><li>Training and development programs.</li><li>Friendly, supportive, and multicultural work environment.</li></ul>How to Apply:If you&rsquo;re passionate about delivering excellent customer experiences and want to be part of a growing company, please apply via Indeed with your updated CV.Job Type: Full-timePay: AED3,500.00 - AED4,000.00 per monthExperience:<ul><li>customer service : 3 years (Required)</li><li>admin: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>

Customer Service & Admin Coordinator

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Customer Service Coordinator (Mall of Egypt)

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