customer service coordinator

First Capital

<p><b>Job Purpose:</b></p><p>The <b>Customer Service Coordinator</b> plays a key role in ensuring a seamless customer experience at the Tennis and Padel facilities. This position is responsible for managing bookings, customer relations, cash handling, and coordination with internal departments and external partners to maintain high operational and service standards.</p><p><b>Key Responsibilities:Customer Service &amp; Operations</b></p><ul><li>Deliver exceptional customer service to all guests and members, ensuring a smooth and professional experience.</li><li>Handle customer inquiries, online and offline bookings, and scheduling efficiently.</li><li>Manage cashier operations, including daily cash reconciliation and report submission to Finance.</li><li>Address and resolve customer complaints promptly and effectively, maintaining positive client relationships.</li><li>Maintain communication with the hotel team and other departments to ensure all guest needs are met.</li></ul><p><b>Facility &amp; Maintenance Coordination</b></p><ul><li>Prepare and manage the schedule for cleaning staff to ensure all areas are properly maintained.</li><li>Monitor cleanliness standards and ensure all facilities meet hygiene and presentation requirements.</li><li>Report maintenance issues to the hotel&rsquo;s engineering/maintenance team for timely action.</li></ul><p><b>Team Collaboration</b></p><ul><li>Coordinate with the <b>Smash Team in Dana Club</b> and collaborate with various Padel and Tennis organizations and communities for events and partnerships.</li><li>Support and assist in managing <b>Padel and Tennis coaches&rsquo; schedules</b> when required.</li><li>Communicate effectively with the hotel&rsquo;s front office, housekeeping, and operations teams to align daily activities.</li><li>Liaise with the <b>Finance Department</b> to prepare and verify daily and monthly financial reports.</li></ul><p><b>Procurement &amp; Administration</b></p><ul><li>Prepare and process <b>purchase requisitions</b> for necessary sports equipment, uniforms, and supplies.</li><li>Maintain accurate records of bookings, reports, and operational documentation.</li></ul><p><b>Qualifications &amp; Skills:</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Hospitality, Sports Management, or a related field (preferred).</li><li>Minimum 2&ndash;3 years of experience in customer service, hospitality, or sports facility coordination.</li><li>Strong communication and interpersonal skills with a customer-first attitude.</li><li>Proficiency in booking systems, MS Office, and POS software.</li><li>Excellent organizational and multitasking abilities.</li><li>Knowledge or passion for <b>Tennis and Padel</b> is an added advantage.</li></ul><p><b>Key Competencies:</b></p><ul><li>Customer Orientation &amp; Service Excellence</li><li>Problem Solving &amp; Decision Making</li><li>Coordination &amp; Team Collaboration</li><li>Time Management &amp; Attention to Detail</li><li>Accountability &amp; Professionalism</li></ul><p>Job Types: Permanent, Contract<br/>Contract length: 24 months</p><p>Pay: Up to QAR3,000.00 per month</p>

Female Customer Service Coordinator – Tennis & Padel

Gulf Star Travel & Tourism

<p>Job description:</p><p>Gulf Star Travel &amp; Tourism is hiring on the position of a Coustomer Service Executive (Male Only)</p><p>Gulf Star Travel &amp; Tourism is seeking to appoint highly motivated, self-driven individuals to drive sales by designing and implementing target marketing strategies. You will also be responsible for maintaining customer relationships, tracking sales data, and creating performance reports.</p><p>Travel Agency Sales Products:</p><ul><li>Visa Consultancy</li><li>International Tours</li><li>Domestic &amp; International Air Ticket</li></ul><p>JOB DESCRIPTION:</p><ul><li>Contributing to the development of marketing strategies.</li><li>Communicate with target audiences and build and develop customer relationships.</li><li>Develop targeted sales strategies.</li><li>Answering client queries.</li><li>Maintaining client relations.</li><li>Able to present physically and online company profile and unique selling points to potential clients.</li><li>Provide timely and professional assistance to clients via phone, WhatsApp, and email.</li><li>Maintain a customer-first attitude ensuring complete satisfaction and trust.</li><li>Handle inquiries regarding company services, including Visa Consultancy, Travel Assistance, and CRM Support.</li><li>Manage and resolve customer complaints with politeness, patience, and efficiency.</li><li>Ensure smooth coordination between customers and internal departments for quick issue resolution.</li><li>Keep accurate records of all customer interactions, feedback, and follow-ups.</li><li>Demonstrate strong product knowledge to guide clients in choosing the right services.</li><li>Maintain a positive and empathetic attitude towards customers at all times.</li><li>Contribute ideas for service improvement and customer retention strategies.</li><li>Ability to close deals.</li><li>Attention to detail</li><li>Ability to maintain knowledge of company&rsquo;s products and procedures.</li><li>Attractive Salary + Commissions.</li></ul><p>Skills:</p><ul><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and decision-making abilities.</li><li>Ability to handle multiple clients and inquiries simultaneously.</li><li>Friendly, confident, and professional personality.</li><li>Basic computer and CRM system knowledge.</li><li>Prior experience in customer support &amp; sales coordination is a plus.</li><li>MS Excel, MS Word, Windows, Facebook, Basic Data Entry Skills,</li><li>The candidate has to answer customer queries on Facebook, Instagram, WhatsApp, emails and Calls.</li><li>Excellent verbal and written communication skills</li><li>Excellent customer service skills</li><li>Minimum 3-5 year of customer support &amp; sales coordination experience.</li></ul><p>Education Required: Minimum Intermediate</p><p>Job Type: Full-time</p><p>Job Type: Full-time</p><p>Pay: From Rs50,000.00 per month</p><p>Work Location: In person</p>

Customer Service/Sales Coordinator

Service Master Janitorial Cleaning Services

<p><b>Key Responsibilities:</b><br/><b>1. Customer Service &amp; Follow-up </b>- Follow up with clients after each service to ensure satisfaction. - Promote and explain weekly/monthly packages to convert one-time clients into regular clients. - Handle inquiries and respond promptly via phone and WhatsApp.<br/><b>2. Client Database (CRM)</b> - Record client data (name, area, type of service, last booking date). - Segment clients (New &ndash; Regular &ndash; Inactive) and plan follow-up accordingly. - Contact inactive clients with personalized offers to re-engage them.<br/><b>3. Campaigns &amp; Offers - </b>Prepare and execute monthly offers and loyalty programs (discounts, free hours after certain visits). - Manage referral program (&ldquo;Bring a Friend&rdquo;). - Post simple marketing content (social media stories, WhatsApp messages).<br/><b>4. Coordination &amp; Reporting </b>- Coordinate with the operations team to ensure cleaners attend on time. -</p><p><b>Weekly report including Number of new clients Number of new regular clients Customer satisfaction level Repeated client feedback - Monthly comprehensive report with improvement suggestions.</b></p><p><b>Qualifications</b>:<br/>- Previous experience in customer service or sales (preferably in services/cleaning industry). - Strong communication and persuasion skills. - Ability to use booking software/Excel/WhatsApp Business efficiently. - Organized, polite, and able to work under pressure.</p><p><b>Benefits: </b>- Fixed salary + commission on new regular clients. - Stable work environment with growth opportunities.</p><p>Job Type: Full-time</p><p>Pay: AED2,300.00 - AED2,500.00 per month</p><p>Expected Start Date: 20/10/2025</p>

Customer Service & Booking Coordinator

Besins Healthcare

<br><br>
We re looking for a mid-senior level team member to join our international pharmaceutical supply chain function, supporting sales administration, planning, and operational execution for key accounts and partners in over 100 countries.<br><br>
This role offers end-to-end visibility across the supply chain with a focus on customer service excellence, demand forecasting, financial analysis, and Order fulfilment.<br><br><b> **Key Responsibilities:**</b><br><br>
**01 Demand Planning &amp; Forecasting**<br>Coordinate the Demand planning / Customer service Planning process across designated markets.<br>Collect, challenge, and consolidate market forecasts.<br>Monitor demand trends, identify anomalies, and drive corrective actions<br>Collaborate cross-functionally to align supply, inventory, and forecast accuracy<br><br>
**02 Order fulfilment Ownership**<br>Manage the full  order book  lifecycle from order intake to invoicing<br>Ensure on-time and in-full (OTIF) order fulfilment<br>Maintain clear communication with customers on delivery status and issues<br><br>
**03 Data Analytics &amp; Financial Performance Insight of Order Fulfilment and Planning**<br>Collect, analyse, and report data related to demand planning, inventory, and supply chain Customs Service / Order fulfilment KPIs<br>Leverage tools like Power BI to build and maintain dashboards (e.g. fill rate, forecast accuracy, stock availability)<br>Identify process improvement opportunities through data-driven recommendations<br>Conduct financial analysis on cost-to-serve, inventory trends, and sales forecasts<br>Develops reports with actionable insights for strategic decision-making<br><br>
**04 Customer &amp; Partner Relationship Management**<br>Serve as the main point of contact for clients and commercial partners<br>Ensure transparency, service reliability, quick customer response time and timely issue resolution<br>Promote high levels of customer satisfaction and trust<br><br><b> **What We re Looking For:**</b><br>Experience in demand planning, order fulfillment, or customer service<br>Strong analytical skills and financial acumen, ideally with experience in reporting or forecasting<br>Having financial and supply chain experience (or background) a plus<br>Proficiency in data visualization tools (e.g., Power BI) and Excel<br>Exposure to pharmaceutical operations or GDP regulations is a plus<br>Effective communicator and collaborator across functions<br>Self-driven, organized, and comfortable working in a fast-paced, multicultural environment<br>

Customer Service & Logistics Coordinator

OneHealth

<div>
 <p>
  <strong>
   Duties and Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   Functional
  </strong>
  :
 </p>
 <ul>
  <li>
   Customer Care Coordinator are the first contact point and will welcome/ greet the customer/ patients at the welcome desk/ reception desk.
  </li>
  <li>
   Manage front desk operations: Make sure that all customers/ patients be given the right service, conducts and, ensuring efficient and timely processing of patients, ensure smooth patient check-in and check-out. Obtains pre-patient registration, demographic and insurance information, as well answering phone calls and scheduling appointments. Collects co-payments at time of service and manages daily cash receipts.
  </li>
  <li>
   Demonstrates excellent customer service, escorting patients, responds promptly to patient, physician and clinical requests, while verifying patient information, processing payments, and resolving any billing discrepancies.
  </li>
  <li>
   Maintain accurate and confidential patient records, updating files and documents as needed.
  </li>
  <li>
   Handling approval process while verifying patient information and processing the approval.
  </li>
  <li>
   Ability to perform upselling &amp; cross-selling / promoting services to our existing customer according to their needs.
  </li>
  <li>
   Handle patients queries personally or via email.
  </li>
  <li>
   Handle cash and bank related transactions if assigned and ensure100% accuracy.
  </li>
  <li>
   Record &amp; maintain all patients data. Ensure accurate &amp; timely data entry into the system with zero errors.
  </li>
  <li>
   Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.
  </li>
  <li>
   Inform the patients about the available services, products, and promotions.
  </li>
  <li>
   Encourage patients to provide feedback on services provided and their overall experience.
  </li>
  <li>
   Ensure that the entire process is completed within the mandated Turn Around Time.
  </li>
  <li>
   Work closely with healthcare professionals to ensure seamless communication and coordination of patient care
  </li>
  <li>
   Handling booking, scheduling, inquiries, transfer to physicians, tele services, customer complaints, billing inquiries, customer survey.
  </li>
  <li>
   Maintain a professional and courteous manner while protecting confidential patient information.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Requirements
  </strong>
 </p>
 <p>
  <strong>
   Education:
  </strong>
 </p>
 <p>
  Bachelor&rsquo;s degree from reputable university.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Experience:
  </strong>
 </p>
 <ul>
  <li>
   0-2 years
  </li>
  <li>
   Experience in medical center, customer service or related experience in a healthcare setting is preferred.
  </li>
  <li>
   Pharmaceutical/ Insurance/ medical/ healthcare background is a plus.
  </li>
  <li>
   Knowledge of patient registration, medical appointment scheduling, health insurance is a plus.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills:
  </strong>
 </p>
 <ul>
  <li>
   Very good in English.
  </li>
  <li>
   Superior written and verbal communication skills.
  </li>
  <li>
   Ability to organize and prioritize coordination of multiple jobs/assignments and remain levelheaded and focused even when faced with strict deadlines and last-minute deviations.
  </li>
  <li>
   Excellent communication skills and customer handling skills.
  </li>
  <li>
   Strong problem solving and analytical skills.
  </li>
  <li>
   Flexible team player.
  </li>
  <li>
   Eagerness to learn and be a pillar of support for the larger brand team.
  </li>
  <li>
   Proactive, Energetic, Action Oriented, and detail-driven
  </li>
  <li>
   Time Management.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job expectations:
  </strong>
 </p>
 <ul>
  <li>
   Customer Care Coordinator will work 48 hours per week.
  </li>
  <li>
   Customer Care Coordinator will be able to work based on rotational shifts so that the workload is kept fair to everyone/ colleagues.
  </li>
  <li>
   Medical Centers working hours are from 9:00 AM to 12:30 Midnight, the customer care coordinator will work 8 hours per day during these working hours rotationally.
  </li>
  <li>
   Ability to work flexible days and hours, including mornings, nights, weekends, and public holidays.
  </li>
  <li>
   Company operates shift patterns &amp; rosters that are designed around the needs of the business and medical center.
  </li>
  <li>
   Weekends/Off Days are variable/ change on a rotational weekly basis.
  </li>
  <li>
   Customer Care Coordinator could be relocated or assigned to another center/location based on business needs &amp; performance, either temporarily or permanently, and Employee will be informed in advance and will be fully aligned with the management.
  </li>
  <li>
   Punctuality: Responsible for arriving to work on time.
  </li>
  <li>
   Wearing company required full uniform according to management instructions and internal dress code policy.
  </li>
  <li>
   A formal training program is assured that Customer Care Coordinators are properly trained for the job, either online/web-based or instructor led training.
  </li>
  <li>
   Ensure full attendance &amp; completion of training course provided by the company.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Customer Care Coordinator position at Reception area
  </strong>
 </p>
 <ul>
  <li>
   Customer Care Coordinator are the first to interact with customers and are the ambassadors of the business.
  </li>
  <li>
   Customer Care Coordinator are company frontliners and will work at Reception area.
  </li>
  <li>
   Customer Care Coordinator will learn and use medical terminologies, medical billing and coding.
  </li>
 </ul>
</div>


Customer Care Coordinator / Receptionist

StraLog India PVT LMT

<p>The Logistics Customer Service Coordinator is pivotal in managing the coordination of freight forwarding operations and ensuring high-quality customer service. This role involves facilitating the seamless movement of goods, addressing customer inquiries, and working closely with internal and external partners to optimize logistics solutions.</p><p><b>Key Responsibilities:</b></p><ul><li>Freight Coordination:</li></ul><ul><li>Coordinate and monitor the transportation of goods from origin to destination.</li></ul><ul><li>Arrange freight services (air, sea, and land) and negotiate rates with carriers &amp; agents</li></ul><ul><li>Ensure compliance with international shipping regulations and customs requirements.</li></ul><p><b>Customer Service:</b></p><ul><li>Serve as the primary point of contact for customers, providing updates on shipment status and handling inquiries.</li></ul><ul><li>Address and resolve customer issues, including delays, damages, and other logistics-related problems.</li></ul><ul><li>Maintain strong relationships with clients to ensure repeat business and customer satisfaction.</li></ul><p><b>Documentation and Compliance:</b></p><ul><li>Prepare and process necessary shipping documents, including bills of lading, packing lists, and customs paperwork</li></ul><ul><li>Ensure all documentation complies with local and international regulations.</li></ul><ul><li>Keep accurate records of all shipments and communications.</li></ul><ul><li>Logistics Optimization:</li></ul><ul><li>Analyze and optimize freight forwarding processes to improve efficiency and reduce costs.</li></ul><ul><li>Collaborate with logistics and supply chain teams to streamline operations.</li></ul><ul><li>Stay updated with industry trends and changes in regulations to enhance service delivery.</li></ul><ul><li>Communication and Collaboration:</li></ul><ul><li>Work closely with sales, agent, warehouse, and transportation teams to ensure coordinated efforts.</li></ul><ul><li>Communicate effectively with overseas agents, carriers, and service providers.</li></ul><p>Job Types: Full-time, Permanent, Fresher</p><p>Pay: &#8377;12,000.00 - &#8377;15,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Ernakulam, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Required)</li></ul><p>Application Question(s):</p><ul><li>Willing to relocate in UAE?</li><li>Do you have a valid passport ?</li></ul><p>Education:</p><ul><li>Master's (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Work Location: In person</p>

Customer Service Executive- Logistics

Management Solutions International (MSI)

<p></p><div><div><div><div><div><div><div><div><div>Location</div></div>
<div><div>Doha, Qatar</div></div>
</div></div></div><div></div><div><div><div><div><div>Experience</div></div>
<div><div>2-2</div></div>
</div></div></div><div></div><div><div><div><div><div>Job Type</div></div>
<div><div>Recruitment</div></div></div></div></div></div></div></div></div>
<br><div><div><div>Job Description
</div></div><div><p><b>Role Description</b></p>
<p>This is a full-time on-site role for a Sales Coordinator located in Doha, Qatar. The Sales Coordinator will be responsible for coordinating sales activities, handling customer service, and supporting the sales team. The role includes tasks such as managing sales operations, communicating with clients, and ensuring smooth sales processes.</p><br>
<p></p>
<p><b>Qualifications</b></p>
<ul><li>Experience in Sales Coordination and Sales Operations</li>
<li>Strong Customer Service and Communication skills</li>
<li>Proven experience in Sales</li>
<li>Excellent organizational and multitasking abilities</li>
<li>Ability to work independently and in a team environment</li>
</ul>
<p>Bachelor's degree in Business Administration, Marketing, or related field is a plus</p></div></div><p></p>

Sales Coordinator

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