customer service coordinator

maison d'art

<p>As a Customer Service Coordinator, you will play a key role in supporting clients and ensuring a seamless order process from inquiry to delivery. This role requires excellent communication, organizational skills, and attention to detail to manage client requests, provide accurate information, and coordinate with internal teams until orders are fully completed.</p><p><b>Skills</b></p><ul><li>Experience in customer service, sales coordination, or order management (showroom or trading environment is a plus).</li><li>Strong interpersonal and communication skills to effectively interact with clients and colleagues.</li><li>Solid understanding of pricing, shipping, and order fulfillment processes.</li><li>Highly organized with excellent multitasking and prioritization abilities.</li><li>Proficiency in MS Office and customer service/order management software.</li><li>Attention to detail and ability to maintain accurate records and documentation.</li><li>Strong follow-up skills and problem-solving abilities.</li><li>Positive, client-focused attitude with professionalism under pressure.</li><li>Ability to work independently as well as part of a team.</li><li>Fluency in English.</li></ul>

Customer Service Coordinator

instashop

<div>
 <p>
  <strong>
   About InstaShop
  </strong>
 </p>
 <p>
  instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, InstaShop has been setting the standard for excellence and convenience in the region.
 </p>
 <p>
  With a dynamic and motivated team fueled by passion and innovation, every day at InstaShop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone&rsquo;s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we&rsquo;re always on the lookout for new talents to join us on our success journey. 🌟
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the role
  </strong>
 </p>
 <p>
  By providing excellent customer service and resolving issues with utmost professionalism, the Customer Service Coordinator plays a critical role in ensuring customer satisfaction and loyalty, ultimately contributing to the success of our business and to the overall instashop customer experience.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Primary responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   To ensure the delivery process completion within the promised time to our customers, through an extensive coordination with our partners
  </li>
  <li>
   Handle inbound and outbound calls with our customers to insure the highest quality assurance standards of our service are being met
  </li>
  <li>
   To support our partners technically when required ensuring that all our technical solution in the shops work properly (tablets, speakers)
  </li>
  <li>
   To provide the operations and business development teams with concise reports with regards to quality of orders highlighting areas of improvement
  </li>
  <li>
   To convey InstaShop processes with the partnered shops and ensure they are always updated and implementing those processes
  </li>
  <li>
   To keep the shops employee&rsquo;s schedules updated &amp; manage InstaShop&rsquo;s delivery fleet
  </li>
  <li>
   To provide support for the team on daily subtasks &amp; projects as to identify your next area of growth.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   1-2 years relevant Customer Service experience, call center experience a plus
  </li>
  <li>
   Structured thinking &amp; organizational skills
  </li>
  <li>
   Be responsible &amp; efficient
  </li>
  <li>
   Self-motivated with demonstrated flexibility &amp; adaptability in intense situations
  </li>
  <li>
   Strong oral, written &amp; verbal communication skills in English
  </li>
  <li>
   Commercial awareness
  </li>
  <li>
   Early graduate with a Business background
  </li>
  <li>
   Basic knowledge of relevant IT systems
  </li>
 </ul>
 <p>
 </p>
</div>


Majid Al Futtaim

<div>
 <p>
  Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   JOB TITLE
  </strong>
 </p>
 <p>
  Customer Service Coordinator | MAF Properties | Shopping malls.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ROLE SUMMARY
  </strong>
 </p>
 <p>
  The position is mainly responsible for the day to day smooth operations of the Customer Service Information Desk or booth ensuring that all customer service related activities is carried out in accordance with the prescribed policies and guidelines and the services provided are of the highest level standards to ensure a pleasant customer experience.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ROLE PROFILE
  </strong>
 </p>
 <ul>
  <li>
   Maintain a thorough knowledge of the assigned shopping malls operating assets, facilities, stores/locations, mall layout and any on-going or upcoming promotional activities.
  </li>
  <li>
   Ensure smooth day to day operations of the Customer Service Information Desk / Booths under the direction and guidance of Supervisor / Manager Customer Service and in accordance with the established Customer Service guidelines.
  </li>
  <li>
   Display a high level of personal grooming and perform duties in official attire at the work place in accordance with the company&rsquo;s established grooming / professional attire standards to promote Majid Al Futtaim Properties&rsquo; image.
  </li>
  <li>
   Assist the visitors / customers at the Information Desk by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person).
  </li>
  <li>
   Perform &ldquo;meet and greet&rdquo; duties for tour related groups, educational institutions etc., visiting the assigned Shopping Centre and assist them during Mall tour when required.
  </li>
  <li>
   Responsible for efficient handling of all routine /minor customer complaints / enquiries on a daily basis. Ensure that all customer complaints / queries are being handled with the utmost courtesy and professionalism.
  </li>
  <li>
   Handle all retail related complaints received from tenants and inform the relevant security, maintenance and other concerned Shopping malls departments immediately. Ensure that all tenant related complaints are addressed on a timely basis.
  </li>
  <li>
   Responsible for efficient handling of the merchandise and services sold at the booth, including maintaining accurate inventory levels and strictly following all related Shopping Malls Business Unit Finance procedures.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   REQUIREMENTS
  </strong>
 </p>
 <ul>
  <li>
   Bachelor's degree in Business Administration or any relevant field.
  </li>
  <li>
   2 to 3 years of work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry.
  </li>
  <li>
   Very Good English level.
  </li>
  <li>
   Excellent communication and problem solving skills.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WHAT WE OFFER
  </strong>
 </p>
 <ul>
  <li>
   At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
  </li>
  <li>
   Work in a friendly environment, where everyone shares positive vibes and excited about our future.
  </li>
  <li>
   Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
  </li>
 </ul>
 <p>
 </p>
</div>


Colgate-Palmolive

<div></div><div><div><div>Requisition ID <b>170477</b> - Posted <b>11/17/2025</b> - <b>Customer Service &amp; Logistics</b> - <b>Turkey</b> - <b>Turkey</b> - <b>Istanbul</b> - <b>Colgate-Palmolive</b> - <b>Travel - 25% of time</b> - <b>Hybrid</b></div></div><p></p><div><div><div><div><p><b><br>
</b></p></div></div></div></div><br>
<div></div><div><div><div><div><div><div><div>No Relocation Assistance Offered<br>
Job Number #170477 - Istanbul, Turkey, Turkey<br>
<br>
<b>Who We Are</b><br>
<br>
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!<br>
<br>
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values&mdash;Caring, Inclusive, and Courageous&mdash;we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.</div><br>
<div><b>Job Summary:</b></div><br>
<div></div>
<div>
Customer Service Coordinator is responsible for end-to-end management of order to invoice cycle while cultivating effective relationships with the commercial teams.</div><br>
<div></div>
<div><b>
Key Responsibilities</b>:</div><br>
<div></div>
<ul><li>Work closely with Logistics Operations Team to plan, analyse customer needs, to follow up on orders to ensure on time and complete delivery</li><li>Ensure the highest level of Customer Service is provided to our customers through the development and maintenance of order fulfilment standard methodologies</li></ul>
&bull; Understand the customers&rsquo; needs and developing business solutions to meet Colgate and customer requirements &bull; Accountable for the Customer Service Key Performance Indicators (KPI) and working with the CS&amp;L and Sales organizations to increase results &bull; Use Supply Chain data and analytical tools effectively including SAP<br>
<ul><li>Conduct regular business review meetings with customers to evaluate business performance and maintain close customer relationships</li></ul><br>
<div></div>
<div><b>
Required Qualifications</b>:</div><br>
<div></div>
<ul>
<li> Bachelor&rsquo;s Degree preferably in Business Administration, Engineering or related fields
 </li><li>Minimum 2 years&rsquo; experience either in Customer Service/ Logistics, Demand or Supply Planning preferably with a multinational FMCG company</li>
<li> Fluent in English and Turkish
</li><li>Ability to quickly adapt to new demands and challenges</li>
<li>Comfortable working with cross-functional team members</li>
<li>Proficient use of Google Tools &amp; Microsoft Office</li></ul><br>
<div></div>
<div><b>
Preferred:</b></div><br>
<div></div>
<ul><li>Business Intelligence Knowledge</li><li>SAP Knowledge</li></ul><br>
<div></div>
<div><b>
Perks of Role</b></div><br>
<div></div>
<div>
<div><ul><li>International Working Environment</li><li>Shuttle Services (Up to Pendik on Istanbul&rsquo;s Anatolian side and up to Bayrampa&#351;a on main roads in the European side)</li><li>Comprehensive Medical/Life insurance coverage</li><li>24/7 Employee Assistance Program</li></ul><br>
<div></div>
</div>
</div><div><b>Disclaimer - Interested candidates are requested to upload their resumes drafted in English language only.</b></div><div><br>
#LI-KS1</div><br>
<div></div>
<div><br>
<b>Our Commitment to Inclusion</b><br>
Our journey begins with our people&mdash;developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.<br>
<br>
<b>Equal Opportunity Employer</b><br>
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.<br>
<br>
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.<br>
<br>
#LI-Hybrid</div></div></div></div></div></div></div></div><p></p>

Customer Service Coordinator (170477)

<div><p>No Relocation Assistance Offered<br>
Job Number #170477 - Istanbul, Turkey, Turkey<br>
<br>
<b>Who We Are</b><br>
<br>
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!<br>
<br>
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values&mdash;Caring, Inclusive, and Courageous&mdash;we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.</p><p><b><br>
Job Summary:</b></p><p></p><p><br>
Customer Service Coordinator is responsible for end-to-end management of order to invoice cycle while cultivating effective relationships with the commercial teams.</p><p></p><p><b><br>
Key Responsibilities</b>:</p><p></p><ul><li><br>
Work closely with Logistics Operations Team to plan, analyse customer needs, to follow up on orders to ensure on time and complete delivery</li><li>Ensure the highest level of Customer Service is provided to our customers through the development and maintenance of order fulfilment standard methodologies</li></ul>
&bull; Understand the customers&rsquo; needs and developing business solutions to meet Colgate and customer requirements &bull; Accountable for the Customer Service Key Performance Indicators (KPI) and working with the CS&amp;L and Sales organizations to increase results &bull; Use Supply Chain data and analytical tools effectively including SAP<br>
<ul><li>Conduct regular business review meetings with customers to evaluate business performance and maintain close customer relationships</li></ul><p></p><p><b><br>
Required Qualifications</b>:</p><br>
<p></p><ul><li>
 Bachelor&rsquo;s Degree preferably in Business Administration, Engineering or related fields
 </li><li>Minimum 2 years&rsquo; experience either in Customer Service/ Logistics, Demand or Supply Planning preferably with a multinational FMCG company</li><li>
 Fluent in English and Turkish
</li><li>Ability to quickly adapt to new demands and challenges</li><li>
Comfortable working with cross-functional team members</li><li>
Proficient use of Google Tools &amp; Microsoft Office</li></ul><p></p><p><b><br>
Preferred:</b></p><p></p><ul><li><br>
Business Intelligence Knowledge</li><li>SAP Knowledge</li></ul><p></p><p><b><br>
Perks of Role</b></p><p></p><div><div><ul><li><br>
International Working Environment</li><li>Shuttle Services (Up to Pendik on Istanbul&rsquo;s Anatolian side and up to Bayrampa&#351;a on main roads in the European side)</li><li>Comprehensive Medical/Life insurance coverage</li><li>24/7 Employee Assistance Program</li></ul></div></div><p></p><p><b><br>
Disclaimer - Interested candidates are requested to upload their resumes drafted in English language only.</b></p><p><br>
#LI-KS1</p><p></p><p><b><br>
Our Commitment to Inclusion</b><br>
Our journey begins with our people&mdash;developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.<br>
<br>
<b>Equal Opportunity Employer</b><br>
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.<br>
<br>
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.<br>
<br>
#LI-Hybrid</p></div>

AW Rostamani

<div><ul><li><p>Ensuring to attend all service booking on agreed time, also coordinating with customer, and arranging drivers and similar vehicles
</p></li><li><p>Opening and closing of all transactions of vehicles which are collected for repair /service/accident and transferring to workshop and other agency based on job requirement
</p></li><li><p>Organizing &amp; Training drivers frequently to increase driver productivity
</p></li><li><p>Providing proper product and training for all drivers on a regular and continuous basis
</p></li><li><p>Visiting customers frequently to build better relationship
</p></li><li><p>Attending breakdown by providing equivalent vehicle within 2 hours in Dubai and other emirates based on distance
</p></li><li><p>Coordinating with workshop for customer original vehicles and updating on timely basis
</p></li><li><p>Ensuring to return all original vehicle to customer once ready from workshop
</p></li><li><p>Ensuring to maintain high quality vehicle as per SHIFT standard
</p></li><li><p>Receiving vehicles from car wash and closing NRT
</p></li><li><p>Updating fuel invoice supporting's on day-to-day basis
</p></li><li><p>Responding to all phone calls and ensuring to provide all necessary support
</p></li><li><p>Ensuring to reply all external/internal customer emails within 2 hours
</p></li><li><p>Making sure to assign jobs to drivers regularly to ensure high production
</p></li><li><p>Analyzing points based on distance/location and approving drivers OT
</p></li><li><p>Transferring old and high mileage floating vehicles to sales on regular basis
</p></li><li><p>Make sure fleet reconciliation is done on daily basis and clear the variance if any same day<br>
</p></li></ul><p></p><p><b>Educational Qualification:
</b></p>Preferably a bachelor&rsquo;s degree in business administration, Automotive Management, Logistics, or a related field<ul><li>
</li>Valid UAE driving license preferred<br>
<li>
</li></ul><p></p><p><b>Work Experience:
</b></p><ul><li><p>Preferably a bachelor&rsquo;s degree in business administration, Automotive Management, Logistics, or a related field
</p></li><li><p>Valid UAE driving license preferred<br>
</p></li></ul><p></p><p><b>Competencies:
</b></p><ul><li><p>Strong coordination and organizational abilities
</p></li><li><p>Excellent customer service and communication skills
</p></li><li><p>Problem-solving and analytical thinking
</p></li><li><p>Time management and ability to multitask under pressure
</p></li><li><p>Leadership and driver supervision skills
</p></li><li><p>Attention to detail and accuracy
</p></li><li><p>Knowledge of rental processes, fleet management, and basic automotive understanding
</p></li><li><p>Proficiency in MS Office (Excel, Outlook, Word)<br>
</p></li></ul><p></p><p><b>Languages:
</b></p><ul><li><p>English &ndash; Required
</p></li><li><p>Arabic &ndash; Preferred
</p></li><li><p>Additional languages are an advantage in a customer-facing environment</p></li></ul></div>
<br><div><div>AW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees.<br>
</div><div></div><br>
<div>Guided by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet. By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand.<br>
</div><div></div><br>
<div>Rooted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations.<br>
</div><div></div><br>
<div>For more information, visit www.awrostamani.com .</div></div>

Be Healthy Cloud Kitchens

<p>We are seeking a motivated and detail-oriented Nutritionist &amp; Customer Service Coordinator to join our team, a leading meal plan company in the UAE. This dual role combines nutritional expertise with exceptional customer service to support our clients in achieving their health and wellness goals. The ideal candidate will have a passion for nutrition, strong communication skills, and the ability to deliver personalized customer experiences.</p><p><b>Key Responsibilities</b></p><p><b>IMP: Nutrition Support</b>:</p><ul><li>Assist in designing and reviewing meal plans tailored to clients&rsquo; dietary needs, preferences, and goals (e.g., vegan, high-protein, gluten-free, weight loss).</li><li>Provide nutritional guidance and answer client queries about meal plans, portion sizes, and dietary requirements.</li></ul><p><b>1. Order Management</b></p><ul><li>Handle meal plan subscriptions (start, pause, cancel, modify).</li><li>Track order confirmations and ensure delivery timelines are communicated.</li><li>Manage last-minute changes (e.g. delivery location, skip a day).</li></ul><p><b>2.Customer Communication</b></p><ul><li>Respond to inquiries via WhatsApp, phone, email, live chat, and social media.</li><li>Send reminders for payment renewals or plan expirations.</li><li>Update customers on holiday schedules or special promotions.</li><li>Communicate clearly in English</li></ul><p><b>3. Delivery Coordination</b></p><ul><li>Liaise with delivery teams to ensure timely delivery.</li><li>Address failed deliveries or incorrect addresses.</li><li>Communicate any delivery delays due to traffic, weather, or other factors.</li></ul><p><b>4. Feedback &amp; Complaint Handling</b></p><ul><li>Gather customer feedback on meals and service.</li><li>Resolve complaints about food quality, delivery, or service delays.</li><li>Offer compensations (e.g. replacement meal, discount) when needed.</li></ul><p><b>5. ERP &amp; CRM Management</b></p><ul><li>Update customer records on CRM if available</li><li>Log interactions and track customer concerns for resolution and analysis.</li><li>Use CRM for order tracking or internal coordination.</li></ul><p><b>6. Coordination with Operations team and kitchen</b></p><ul><li>Collaborate with the kitchen/chef team for special requests or allergies.</li><li>Work with logistics for optimized routing and delivery schedules.</li><li>Provide insights from customer feedback to marketing and product teams.</li></ul><p><b>7. Sales &amp; Upselling --&gt; we can add this task</b></p><ul><li>Promote additional services (be representative in events)</li><li>Encourage plan upgrades (e.g., from weekly to monthly plans).</li><li>Offer trial plans or refer-a-friend incentives.</li></ul><p><b>Skills Required</b></p><ul><li>Excellent communication and interpersonal skills.</li><li>Basic knowledge of nutrition.</li><li>Ability to multitask and work under pressure.</li></ul><p>Hybrid Role</p><p>Job Type: Permanent</p><p>Pay: AED5,000.00 - AED7,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you Emirati?</li></ul><p>Experience:</p><ul><li>Nutritionist: 1 year (Preferred)</li></ul>

Nutritionist & Customer Service Coordinator - Emirati

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Nutritionist & Customer Service Coordinator - Emirati