customer service coordinator

AMAROK

<div>Company Information

Recognized as one of the Best Places to Work in South Carolina, AMAROK is the Ultimate Perimeter Security solution. Our unique multi-layered perimeter security system reliably stops theft and other criminal activity by guarding our customers' property and assets 24/7/365. More than 9,000 commercial and industrial properties across North America trust The Electric Guard Dog&trade; to keep their assets secure.

Job Summary

The Customer Service Coordinator (CSC) at AMAROK owns customer cases end-to-end diagnosing issues, identifying patterns, and driving clear, timely resolutions and enjoys problem-solving - not just responding to tickets. This role also handles inbound and outbound calls while managing cases, requires strong multitasking, organization, and the ability to deliver great service across multiple channels. Our CSCs do not just answer questions; they investigate problems, troubleshoot system behaviors, spot trends across accounts, and play a direct role in customer retention.

The working hours for this role is 9:00am - 6:00pm PDT.

Occasional travel to our headquarters office in Columbia, SC may be expected. Not to exceed more than once a quarter.
What You'll Do
<ul>
<li>Own and resolve customer issues from initial contact through full resolution &ndash; via phone interactions and email case management.</li>
<li>Diagnose system, connectivity, and equipment-related challenges</li>
<li>Triage service needs and coordinate with field technicians</li>
<li>Identify recurring issues and flag trends that impact customer experience</li>
<li>Communicate clearly with customers and internal teams to drive outcomes</li>
<li>Balance multiple priorities in a fast-paced, high-accountability environment</li>
</ul>
Ideal Candidate
<ul>
<li>2+ years in a customer-facing role with problem-solving or technical exposure</li>
<li>Strong troubleshooting mindset&mdash;you enjoy identifying root causes, not just symptoms</li>
<li>Ability to learn systems quickly and navigate multiple tools at once</li>
<li>Clear, confident communication (especially when explaining complex issues simply)</li>
<li>High ownership mentality</li>
</ul><h4 class="jobSectionHeader">What Sets You Apart</h4>
<ul><li>Experience in technical support, service coordination, or operations</li>
<li>Ability to recognize patterns and proactively solve recurring issues</li>
<li>Comfortable working in a fast-paced environment with shifting priorities</li>
</ul>
Why AMAROK? AMAROK is driven by our companies' core values. We strive to facilitate a greater sense of purpose in all our career opportunities. Well known for our superior company culture and leadership, our employees also enjoy the following benefits:
<ul>
<li>Health Benefits (Medical, Dental &amp; Vision)</li>
<li>Tuition Reimbursement Program</li>
<li>Short &amp; Long-term disability</li>
<li>Life Insurance</li>
<li>Flexible Spending Account (Section 125)</li>
<li>Matching 401K retirement plan</li>
<li>Career advancement</li>
<li>Bonus opportunities</li>
<li>Generous PTO</li>
</ul>
This opening is expected to remain listed for approximately 60 days.

Hourly Compensation Range: $25/per hour. Compensation is determined based on competitive market data, experience, skillset and geographical location.

See what our employees have to say about working for AMAROK! https://www.glassdoor.com/Reviews/AMAROK-Reviews-E603124.htm

Our recruiting experience is digital! AMAROK is an EEO/Affirmative Action Employer and will make all employment related decisions without regard to age, race, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Once you submit your application, AMAROK will process the provided personal data to evaluate your candidacy for employment. For details regarding how your personal data will be used during an interview process, and to understand our commitment to keeping your personal data safe, please review our Data Privacy Policy here - https://amarok.com/privacy-policy/</div>

Customer Service Coordinator

Croda

<div>
 
 
 
 Supply Chain &amp; Customer Service Coordinator &ndash; Temp for 1 Year
 
 
 
 
 
 
 
 
 Be part of our journey
 
 
 
 As a global leader in speciality chemicals, we continue to succeed and strengthen our delivery of innovative, sustainable and high-performance solutions. We are passionate and excited about how we can develop and utilise new technologies to shape and inspire changes within an ever-growing market place.
 
 
 
 
 
 
 
 Who We're Looking For:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Logistics &amp; Supply Chain, or a related field (preferred)
 </li>
 <li>
 2&ndash;3 years of experience in customer service within a supply chain environment, or a background in logistics and customs
 </li>
 <li>
 Strong ability to manage multiple tasks and prioritize effectively in a fast-paced environment
 </li>
 <li>
 Excellent communication, planning, and organizational skills
 </li>
 <li>
 Team-oriented mindset with the ability to collaborate across functions
 </li>
 <li>
 Positive attitude with a strong customer service focus
 </li>
 <li>
 Proficient in MS Office applications; strong experience with SAP (SD module preferred)
 </li>
 </ul>
 
 
 
 
 
 
 What You'll Be Doing:
 
 
 
 <ul>
 <li>
 Act as the key point of contact, ensuring daily communication with sales teams, customers, internal departments, warehouses, freight forwarders, and suppliers
 </li>
 <li>
 Accurately enter and manage customer orders in SAP, ensuring timely progression and execution
 </li>
 <li>
 Provide customers with accurate and timely updates regarding their orders and shipments
 </li>
 <li>
 Proactively communicate any credit or account-related issues affecting order processing, using a professional and solution-oriented approach
 </li>
 <li>
 Keep customers informed of any changes to delivery timelines or shipment schedules
 </li>
 <li>
 Prepare commercial documentation and coordinate with freight forwarders for both inbound and outbound shipments
 </li>
 <li>
 Manage customer requirements efficiently, ensuring timely responses and support for documentation needs
 </li>
 </ul>
 
 
 
 
 
 
 Essentials
 
 
 
 
 Fluence in English and Arabic is a plus
 
 
 Degree in chemistry or similar
 
 
 
 
 
 
 
 Desirables
 
 
 
 
 At least one/two years of sales or similar experience is preferred
 
 
 
 
 Benefits Package
 
 
 
 
 Medical Insurance
 
 
 Dynamic, diverse and attractive workplace at the DSP Office.
 
 
 
 
 
 
 Additional Information
 
 
 
 This position is based at our Dubai Science Park, Dubai office.
 
 
 
 
 
 If you require any reasonable adjustments during the hiring process or experience any issues with our online application process, please email
 
 esra.kaya@croda.com
 
 
 
 
 
 
 
 Why Croda?
 
 
 
 
 
 
 At Croda, we believe our people are our difference. We are people-led, driven by the desire to do good and deliver value, a unifying principle shaped by all the great people that have travelled through Croda since our beginning in 1925. We pride ourselves on bringing together diverse teams and talents from across the globe and, guided by our values of Responsible, Innovative, and Together, we are passionate about building an inclusive, collaborative, and diverse organisation with innovation and customer focus underpinning all that we do.
 
 
 
 
 
 
 Croda is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.
 
 
 
 
</div>

Supply Chain & Customer Service Coordinator

Bright Leaf Printing and Design

PRINT PRODUCTION &amp; CUSTOMER SERVICE COORDINATORMinuteman Press Pleasanton is a fast-paced full-service print and marketing center serving local businesses, schools, nonprofits, and organizations throughout the Tri-Valley area. We are currently looking for a dependable, detail-oriented team member to join our growing shop.This is a hands-on role ideal for someone with print shop, graphic design, prepress, or digital production experience who enjoys a variety of responsibilities and takes pride in producing high-quality work.Responsibilities include:<ul><li>Preparing customer files for print production</li><li>Graphic design and layout edits using Adobe Creative Suite</li><li>Operating digital print equipment and assisting with production workflow</li><li>Coordinating print jobs from proofing through final production</li><li>Communicating with customers by email, phone, and in person</li><li>Assisting with bindery and finishing work including cutting, folding, booklet making, laminating, and packaging</li><li>Managing multiple projects and deadlines in a fast-paced environment</li><li>Helping maintain organized workflow and production schedules</li></ul>Qualifications:<ul><li>Experience in a print shop, sign shop, copy center, or similar production environment preferred</li><li>Strong working knowledge of Adobe InDesign required</li><li>Experience with Adobe Illustrator and Photoshop preferred</li><li>Strong attention to detail and organization skills</li><li>Ability to prioritize tasks and work independently</li><li>Professional communication and customer service skills</li><li>Ability to adapt and problem-solve in a busy production environment</li><li>Familiarity with Fiery workflow, digital printing, mailing, or data merge is a plus</li></ul>What We&rsquo;re Looking For: We are looking for someone dependable, proactive, and willing to learn. In a small shop environment, teamwork, communication, and reliability are extremely important. The ideal candidate enjoys both creative and production work and is comfortable wearing multiple hats throughout the day.Position Details:<ul><li>Full-time preferred</li><li>Monday&ndash;Friday daytime hours</li><li>Compensation based on experience</li><li>Opportunity for growth and expanded responsibilities</li></ul>If you enjoy a mix of graphic design, customer service, and hands-on production work, we&rsquo;d love to hear from you.Please submit your resume along with any relevant portfolio samples or production/design experience.Pay: $22.00 - $27.00 per hourBenefits:<ul><li>Employee discount</li><li>Paid time off</li></ul>Work Location: In person

PRINT PRODUCTION & CUSTOMER SERVICE COORDINATOR

A Cut Above Uniforms

About ACAAt ACA, we believe that uniforms do more than represent a profession&mdash;they embody pride, professionalism, and personal commitment.Since 2008, we have specialized in uniform programs for pilots, law enforcement, security professionals, and other public-facing industries. Our recent growth of more than 30% reflects our commitment to exceptional service, operational excellence, and a deep understanding of our customers' needs.We are looking for a temporary contracted Customer Service &amp; Account Coordinator who enjoys helping customers, managing client relationships, solving problems, and working across multiple business systems.Position OverviewThe Customer Service &amp; Account Coordinator serves as a primary point of contact for customers while supporting assigned client accounts. This role combines customer service, order management, and account support responsibilities to ensure customers receive exceptional service and uniform programs run smoothly.The ideal candidate is highly organized, detail-oriented, proactive, and comfortable using technology to manage customer relationships and solve problems.Key ResponsibilitiesCustomer Service<ul><li>Respond to customer inquiries via phone, email, and chat.</li><li>Assist customers with product selection, sizing, ordering, and account questions.</li><li>Resolve shipping, inventory, return, and order-related issues.</li><li>Maintain professional and timely communication with customers and internal teams.</li><li>Deliver an exceptional customer experience throughout the order lifecycle.</li></ul>Account Management Support<ul><li>Serve as a day-to-day contact for assigned customer accounts.</li><li>Build strong relationships with customer administrators and program participants.</li><li>Monitor customer activity and identify opportunities to improve service levels.</li><li>Assist with account reviews, business reviews, and customer communications.</li><li>Coordinate customer requests with purchasing, warehouse, production, and management teams.</li><li>Follow up proactively on open issues to ensure timely resolution.</li><li>Assist with maintaining customer-specific pricing, product assortments, and ordering rules.</li><li>Identify upsell and cross-sell opportunities and communicate them to management.</li></ul>Order &amp; Program Management<ul><li>Enter and modify sales orders within Acumatica ERP.</li><li>Review and monitor orders from placement through shipment.</li><li>Investigate backorders, inventory shortages, and fulfillment delays.</li><li>Process returns, exchanges, credits, and replacement orders.</li><li>Maintain accurate customer and order records.</li><li>Monitor customer inventory programs and communicate potential issues before they impact service.</li></ul>E-Commerce Support<ul><li>Support customers using ACA's online stores and ordering portals.</li><li>Troubleshoot website ordering issues.</li><li>Verify customer account information and program eligibility.</li><li>Assist with catalog maintenance, product updates, and online store quality control.</li><li>Test and validate customer-facing website functionality.</li></ul>Operational Coordination<ul><li>Coordinate with purchasing, warehouse, and account management teams.</li><li>Monitor open orders and proactively identify customer-impacting issues.</li><li>Escalate issues appropriately and communicate resolutions clearly.</li><li>Assist with special projects related to customer programs and operational improvements.</li></ul>AI &amp; Process Improvement<ul><li>Utilize AI tools to research customer issues, improve efficiency, and identify solutions.</li><li>Assist in documenting procedures and improving workflows.</li><li>Suggest process improvements that enhance customer experience and operational efficiency.</li><li>Demonstrate resourcefulness in solving problems using available systems, documentation, and AI tools.</li></ul>Systems You'll UseExperience with these systems is preferred, but not required:<ul><li>Acumatica ERP</li><li>BigCommerce</li><li>Microsoft Office (especially Excel)</li><li>Google Workspace</li><li>Monday.com</li><li>ShipStation</li><li>ChatGPT, Perplexity, Claude, Microsoft Copilot, or similar AI tools</li></ul>Qualifications Required<ul><li>2+ years of customer service, account management, sales support, or administrative experience.</li><li>Strong written and verbal communication skills.</li><li>Excellent attention to detail.</li><li>Strong organizational and follow-up skills.</li><li>Ability to manage multiple priorities simultaneously.</li><li>Comfortable learning and using business software systems.</li><li>Strong problem-solving skills and customer-focused mindset.</li></ul>Preferred<ul><li>Experience supporting business accounts or customer programs.</li><li>ERP experience (Acumatica, NetSuite, SAP, Microsoft Dynamics, etc.).</li><li>E-commerce experience.</li><li>Apparel, manufacturing, distribution, or retail experience.</li><li>Experience working with B2B customers.</li><li>Experience using AI tools to solve business problems and improve productivity.</li></ul>What Success Looks LikeDuring the 5 month contract, this position will:<ul><li>Become proficient in Acumatica and BigCommerce.</li><li>Independently manage customer inquiries and account requests.</li><li>Develop strong working relationships with assigned customers.</li><li>Resolve order, inventory, and fulfillment issues with minimal supervision.</li><li>Maintain excellent customer satisfaction levels.</li><li>Proactively identify customer issues before they become complaints.</li><li>Contribute ideas that improve customer experience and operational efficiency.</li></ul>Compensation &amp; Benefits<ul><li>Competitive hourly wage based on experience.</li><li>Growth opportunities within a rapidly growing company.</li><li>Collaborative, team-oriented environment.</li><li>Opportunity to work with modern ERP, e-commerce, and AI technologies.</li></ul>Why Join ACA?ACA combines the stability of an established business with the growth opportunities of an entrepreneurial company. We take pride in serving professionals who rely on their uniforms every day. If you enjoy helping customers, building relationships, solving problems, and taking ownership of your work, we'd like to hear from you.Pay: $35.00 - $40.00 per hourApplication Question(s):<ul><li>What experience do you have with ERP systems? Which ERP systems do you have experience with?</li></ul>Experience:<ul><li>Customer service: 2 years (Required)</li></ul>Work Location: Hybrid remote in Louisville, CO 80027

Customer Service & Account Coordinator

Rainbow Restoration

Apply on Indeed and we will contact qualified candidates within 24 - 48 hoursWe are hiring a dependable, organized Customer Service &amp; Scheduling Coordinator to support our restoration office, customers, project coordinators, and project managers. This role is ideal for someone who communicates well, stays organized, handles customer calls professionally, and enjoys keeping daily office operations moving.Rainbow Restoration is a trusted leader in property damage restoration with a disciplined, no-shortcuts approach. This role is critical to creating a strong customer experience, keeping information accurate, and helping the office, field, and project teams stay aligned.Why Join Us&middot; Structured office operations model with clearly defined responsibilities&middot; Paid training, mentorship, and exposure to advanced workflows and systems&middot; National brand with 40+ years of trust and 19 years serving Chicagoland&middot; Mitigation only (water, fire, contents, mold) &mdash; no reconstruction&middot; High-accountability, team-oriented culture focused on communication, service, and follow-through&middot; Opportunity to grow into project coordination, administrative leadership, or office operations roles&middot; Hybrid work environment (office + remote flexibility)&middot; Full-time role based in Alsip, IL and serving the Chicagoland market&middot; Health insurance through Blue Cross Blue Shield&middot; Paid time off&middot; Retirement planSalary Range - $23&ndash;$28/hr + OvertimeCompensation is based on the candidate's qualifications and relevant experience.QualificationsMust-Haves:&middot; Live within commuting distance of Alsip, IL&middot; Minimum 2 years experience in customer service, office administration, scheduling, restoration office support, or a similar administrative role&middot; Strong phone communication skills and ability to remain calm, professional, and helpful with customers&middot; Ability to accurately document customer information and follow established processes&middot; Strong organization, follow-up, and attention to detail&middot; Comfortable using computers, email, Microsoft Office, and basic office software&middot; Ability to manage multiple priorities in a fast-paced office environment&middot; Willing to participate in a predictable on-call rotation 1 week per month, including weekend coverage&middot; Candidates with experience in customer service, office administration, dispatch, scheduling, restoration, insurance, property management, or service-based businesses are encouraged to apply. Strong backgrounds include roles such as Customer Service Representative, Office Assistant, Administrative Assistant, Dispatcher, Scheduling Coordinator, Front Desk Coordinator, Service Coordinator, or Office Coordinator.ResponsibilitiesWhat you will do:&middot; Answer phones and handle incoming calls using Rainbow call scripts&middot; Provide professional front-office support when working in the office&middot; Schedule inspections for project managers&middot; Prepare production paperwork for the following day&middot; Complete internal office documentation accurately and on time&middot; Maintain communication with project coordinators, and project managers&middot; Support after-hours and weekend customer communication during the assigned on-call weekPay: $23.00 - $28.00 per hourApplication Question(s):<ul><li>Are you within commuting distance of Alsip, IL?</li><li>Do you have at least 2 years of experience in customer service, office administration, dispatch, scheduling, or administrative support?</li><li>Are you comfortable answering customer phone calls and documenting information accurately in a fast-paced office environment?</li><li>Do you have experience scheduling appointments, coordinating service calls, or supporting field staff?</li><li>Are you willing to participate in a scheduled on-call rotation 1 week per month, including weekend coverage?</li></ul>Work Location: Hybrid remote in Alsip, IL 60803

Customer Service & Scheduling Coordinator - Restoration Office Support

Safety Zone S & S Consultancy

Sales Support CoordinatorLocation: Musaffah, Abu Dhabi, UAE Job Type: Full-timeWe are hiring a Sales Support Coordinator to handle customer follow-up and administrative coordination.Responsibilities<ul><li>Answer customer calls and inquiries</li><li>Prepare and send quotations</li><li>Coordinate scheduling with operations/coordinators</li><li>Follow up for approvals and purchase orders (PO)</li><li>Send certificates and required documents</li><li>Maintain customer records and follow-ups</li></ul>Requirements<ul><li>Experience in B2B / Corporate Environments</li><li>Good English communication skills</li><li>Bachelors Degree</li><li>Basic computer and email skills</li><li>Organized and professional</li><li>Admin/customer service experience is a plus</li><li>Freshers can apply</li></ul>Application Question(s):<ul><li>Expected Salary?</li></ul>Work Location: In person

Sales Coordinator

TRUTECH INFORMATION TECHNOLOGIES LLC

<ul><li>We are an IT services and solutions provider based in Khalidiya, Abu Dhabi, serving business clients across UAE. We deliver Managed IT Services (AMC), Microsoft 365, cybersecurity, networking, backup solutions, compliance and IT projects.</li><li>Our back office will focus on all our sales, customer service, operations &amp; remote IT support.</li></ul>We are looking for a disciplined and proactive Sales Coordinator to manage inquiries, quotations, renewals, purchases, invoices and follow-ups to support revenue growth and ensure no opportunity is missed.Role Overview:This role requires strong follow-up discipline, organized pipeline tracking, and professional communication with clients and suppliers.Key Responsibilities<ul><li>Monitoring &amp; replying to sales emails &amp; inquiries.</li><li>Learn details about our product and service offerings.</li><li>Address any questions or issues customers may have.</li><li>Communicate with customers to understand their requirements and needs.</li><li>Schedule &amp; Coordinate meetings of potential clients with the manager.</li><li>Coordinate with suppliers for pricing, procurement, and deliveries.</li><li>Preparing Quotations &amp; costing.</li><li>Following up with clients to close quotes successfully.</li><li>Increase Company client base with quality customers.</li><li>Entering, updating &amp; maintaining clear &amp; correct data into CRM.</li><li>To retain existing customers and upsell services to achieve customer retention.</li><li>Assisting in achieving and exceeding company total monthly sales targets.</li></ul>Requirements<ul><li>Minimum 3 years experience as Sales Coordinator.</li><li>Excellent phone &amp; email communication and interpersonal skills.</li><li>The ability to manage your time and plan your day effectively.</li><li>Good Command over the English Language is a must.</li><li>Demonstrated track record of performance and commitment.</li><li>Cool-tempered and able to handle rejection.</li><li>Good organizational skills.</li><li>Willing to be trained and acquire knowledge in less time.</li></ul>Pay: AED3,000.00 - AED4,000.00 per monthExperience:<ul><li>Sales Coordinator: 3 years (Required)</li><li>Handling emails &amp; enquiries: 3 years (Required)</li><li>Preparing quotations for clients: 3 years (Required)</li><li>Procurement: 2 years (Preferred)</li><li>Follow up &amp; Winning quotations sent to clients: 3 years (Preferred)</li><li>Invoicing: 3 years (Preferred)</li></ul>Language:<ul><li>English (Read, Write, Speak) (Required)</li></ul>Work Location: In person

Sales Coordinator - IT Company

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