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customer service delivery manager

Keeta

<div>
 <p>
  🚀 We&rsquo;re Hiring: Customer Service Delivery Manager 🚀
 </p>
 <p>
  <br/>
 </p>
 <p>
  Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Are you a strategic leader with a passion for delivering top-tier customer experiences? Do you have the expertise to drive performance across both in-house and Business Process Outsourcing (BPO) teams while ensuring quality at every touchpoint? If so, we want to hear from you!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Do
  </strong>
 </p>
 <ul>
  <li>
   Overseeing service delivery for both BPO and in-house teams
  </li>
  <li>
   Managing client relationships and ensuring SLAs are met
  </li>
  <li>
   Driving performance, quality, and efficiency across all customer service channels
  </li>
  <li>
   Implementing and optimizing customer service technologies and processes
  </li>
  <li>
   Leading, mentoring, and developing high-performing teams
  </li>
  <li>
   Analyzing customer interaction data to identify trends and opportunities for improvement
  </li>
  <li>
   Managing vendor relationships and ensuring seamless service delivery
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Keeta?
  </strong>
 </p>
 <ul>
  <li>
   Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
  </li>
  <li>
   Fast-Growing &amp; Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
  </li>
  <li>
   Global Impact: Join a company that&rsquo;s transforming the way people enjoy food, impacting communities around the world.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We&rsquo;re Looking For
  </strong>
 </p>
 <ul>
  <li>
   5+ years of experience in customer service management (multi-channel preferred)
  </li>
  <li>
   Proven expertise in managing both in-house and outsourced teams
  </li>
  <li>
   Strong leadership, problem-solving, and decision-making skills
  </li>
  <li>
   Proficiency in customer service technologies, CRM systems &amp; COPC standards
  </li>
  <li>
   Experience in budget management, data analysis &amp; performance reporting
  </li>
  <li>
   Ability to thrive in a fast-paced, dynamic environment
  </li>
  <li>
   Flexibility in undertaking business trips as required
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  📍
  <strong>
   Location: Bahrain,
  </strong>
 </p>
 <p>
  💡 If you&rsquo;re ready to take on a role that makes a real impact on customer satisfaction and loyalty, apply now and be part of a team that&rsquo;s redefining service excellence!
 </p>
</div>
<br /> <div id='job-id'>Job Id: gaNP10CIB/57fKAM8Jn5SENBV0WLZcKeEojVG3EiMQ2DIqUfFxd7WnG4iCJhMQkC605Pw3ryAA/2JAEZRPRyB01ORnCydbhsrg==</div>

Customer Service Delivery Manager

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Responsible for the operations of the store during the shift, in terms of end to -end operation: Staffing &amp;
 <br/>
 <br/>
 scheduling, Ordering, Inbound receiving, stocking, Pick orders, pack orders, expense control within set
 <br/>
 <br/>
 operational standards
 <br/>
 <br/>
 <ul>
  <li>
   Coordinating and supervising store operations (i.e. selecting people, scheduling shifts, routine and
   <br/>
   <br/>
  </li>
 </ul>
 preventive maintenance, ...)
 <br/>
 <br/>
 <ul>
  <li>
   Ensure efficient utilization of pickers/ senior pickers with multi tasking role in order to optimize UTRs
  </li>
  <li>
   Ordering / Store replenishment: Ensure proper stock in stores (No OOS or OVS) by assessing the inventory
   <br/>
   <br/>
  </li>
 </ul>
 and issuing orders based on the input and assessment of demand planner plus physical stock assessment
 <br/>
 <br/>
 <ul>
  <li>
   Inventory management: Ensuring effective stock control function and practices. Implementation of
   <br/>
   <br/>
  </li>
 </ul>
 inventory process to ensure adequate stock levels and accurate inventory
 <br/>
 <br/>
 <ul>
  <li>
   Inbound receiving: Accurate receiving of orders as per policies &amp; SOP
  </li>
  <li>
   Outbound: Efficient and accurate picking and packing of customer orders, as per SOP
  </li>
  <li>
   Constantly monitor fulfillment processes and recommend improvements to increase productivity and
   <br/>
   <br/>
  </li>
 </ul>
 profits.
 <br/>
 <br/>
 <ul>
  <li>
   To supervise assigned store, ensure profitability, provide good service and ensure development of
   <br/>
   <br/>
  </li>
 </ul>
 employees
 <br/>
 <br/>
 <ul>
  <li>
   Managing store personnel ensuring effective use of resources and meeting service level standards
  </li>
  <li>
   Monitoring, managing and controlling costs against the budget, maximizing cost effectiveness of stores
   <br/>
   <br/>
  </li>
 </ul>
 operations
 <br/>
 <br/>
 <ul>
  <li>
   Ensuring implementation of actions pertinent to store-related shrinkages
  </li>
  <li>
   Ensuring that equipment, infrastructure, etc. in stores are used properly and, at all times, maintained in
   <br/>
   <br/>
  </li>
 </ul>
 good condition
 <br/>
 <br/>
 <ul>
  <li>
   Supervising the effective implementation of hygiene, sanitation, security and safety standards, as well as
   <br/>
   <br/>
  </li>
 </ul>
 service level standards and ensuring a high level customer service both internally and externally
 <br/>
 <br/>
 <ul>
  <li>
   Discussing with the Ops manager stores' issues/problems and propose solutions
  </li>
 </ul>
</div>
<br /> <div id='job-id'>Job Id: J3cOxt4/7B70y9zgp0KHkghytwoP0Fxq+X1JgkJVculHO1LeZk+HjVrviESCrGosty56sxhzFAgJ+1eWpYOCwFLBqTeZdXo3GA==</div>

Sr. Store Supervisor

Plus 965 Trading  W.L.L

<p>Looking for a female supervisor for our delivery section.</p><ul><li>Supervising and directing delivery associates, ensuring adherence to standard operating procedures, planned routes, and providing safe and efficient customer service</li><li>Analyzing data to maintain optimal delivery plans and on-time customer service</li><li>Managing all deliveries and inter-store transfers</li></ul><p>Candidates having relevant experience in a restaurant field may apply.</p><p>Job Type: Full-time</p><p>Pay: BD250.000 - BD320.000 per month</p><br /> <div id='job-id'>Job Id: t6OM1v1vCTGf6AopFcDygDqpAGoJm7Ub20ZcppjvsObX0tUJQtD8ZNYNCoYgdCFVCfkJfRJ6xEJe/uVg7SXwvjRZM0GNSj3hDSOwKYViyT5xMQwi4h9b20Spq+BpDHw3bg==</div>

Supervisor - Delivery section

Kharafi Global

<p>Are you a strong Restaurant / ready to explore career opportunities at Kharafi Global? Kharafi Global is a market leader when it comes to trend setting in the F&amp;B sector. We operate well known QSR and Casual dining concepts throughout the GCC.</p><p>Kharafi Global brands include Baker &amp; Spice, Leila, Nino, Johnny Rockets, Principale, Bredz, Taboonat,</p><p>We are looking for dynamic individuals to join our team, if you feel you have the passion and zeal to work for a leading F&amp;B organization then this is your time:</p><p><b>Restaurant Manager &ndash; Casual Dine Experience</b></p><p><b>Key Responsibilities:</b></p><p>- Responsible for the overall Operations, Financial Performance, Reporting, Quality, Hygiene &amp; Safety, compliance with local municipalities&rsquo; laws and Customer Service of the Casual restaurants in your area.</p><p>- KPIs include Food Cost, Staff Retention, Labor Cost, Quality Audit results, increasing footfall, and cultivating customer loyalty.</p><p>- You will be expected to work without daily supervision, understand and interpret P&amp;Ls, be a team builder, and roll up your sleeves to show your teams how it is done.</p><p>- This is a hands-on role and requires leading from the front.</p><p>- This role reports to the Brand Manager in charge</p><p><b>Qualifications &amp; Experience:</b></p><p>Experience working in Bahrain</p><p>- Strong Casual Dine background with demonstrated operational skills.</p><p>- Demonstrated success in leading restaurant(s) from the front</p><p>- Experience in operations that include high volume home delivery along with dine-in and take-away business is a must.</p><p>- Arabic is Mandatory</p><p><b>Offer:</b> Competitive salary and benefits, the opportunity to make your mark in the company, working with a strong senior management team focused on developing future talent, and long-term career potential / growth for the right candidates.</p><ul><li>Arabic And English (Preferred)</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: BD700.000 - BD900.000 per month</p><p>Language:</p><ul><li>Arabic (Preferred)</li></ul><br /> <div id='job-id'>Job Id: Zc5BTY6HwQsK3JfOzFdcy4stVX96hYTdXJROo7o+nF1bhodXLtnT2F9E6D/oQHN8DUWRFev1LCt4KdNUeXD34P4IAJ1vOPwkoXXx1IQRRsWj3AAvgs/i6QaCKjXc3cDhzWRJ7mZ2Sy6kB41NQFWJ</div>

Restaurant Manager – Casual Dine Experience

Jotun Group

<div><div>SUMMARY OF THE ROLE</div><div></div>
As a Customer Service Coordinator, you will be responsible for processing customer orders by entering them into the system, ensuring that orders and invoices are handled accurately and efficiently to provide the best possible service to the customer.<br>
<br>
The position is based in Bahrain and reports to the Warehouse &amp; Customer Service Manager.<div></div><div>
Responsibilities:</div><ul><li><div>
Process and verify customer orders for both collection and delivery, ensuring accurate data entry, proper documentation flow, and system accuracy to support Jotun&rsquo;s on-time delivery objectives.</div></li><li><div>
Coordinate with the warehouse team to monitor and follow up on customer deliveries and related reports.</div></li><li><div>
Ensure timely dispatch of invoices and credit notes and confirm receipt with customers.</div></li><li><div>
Review and validate system pricing against customer purchase and sales orders, ensuring supporting documents are attached and all exception or promotional pricing complies with Jotun&rsquo;s policies.</div></li><li><div>
Manage inventory transaction entries to keep records current and reliable.</div></li><li><div>
Handle customer returns and exceptions according to Jotun&rsquo;s established guidelines and procedures.</div></li><li><div>
Resolve invoice-related inquiries and discrepancies in collaboration with the Finance Department.</div></li><li><div>
Log and track customer complaints accurately in the company&rsquo;s complaint management system.</div></li></ul><div></div><div>
WHAT WE ARE LOOKING FOR AND WHAT WE OFFER</div><div></div><div>
Qualification:</div><ul><li>
Required, Bachelor's degree in any field.</li><li>
Required, 1 to 2 years of relevant work experience.</li></ul><div></div><div>
Competencies:</div><ul><li>
Acts on own initiative, makes things happen and accepts responsibility for the results.</li><li>
Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.</li><li>
Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively</li><li>
Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals.</li><li>
Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results</li><li>
Is aware of own strengths and limitations and pursues learning and career development opportunities.</li></ul><div></div><div>
We Offer:</div><ul><li>
Competitive compensation and benefits</li><li>
Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.</li><li>
Career development opportunities across multiple disciplines and geographies</li><li>
Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores</li><li>
A supportive and inclusive company culture where you can be your authentic self</li><li>
A focus on having fun together through team buildings and social activities</li></ul><div></div><div><br>
POSITION INFORMATION</div><div></div><div>
Company:</div>
Jotun U.A.E. Ltd. (L.L.C.)<div><br>
Contract Type:</div>
Regular<div></div><div>
Time Type:</div>
Full time<div></div><div>
CLOSING DATE (dd.mm.yyyy):</div>
19.08.2025<div></div><div>
WHO WE ARE</div><div></div>
Jotun&rsquo;s story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.<div></div>
Jotun U.A.E. Ltd. (LLC), established in 1974, is one of the key markets within the MEIA region. Jotun&rsquo;s business in the countries of Bahrain and Kuwait are also part of Jotun U.A.E. Ltd. and function as its branches. With a production facility, 3 warehouses and more than 400 employees, we aim to further strengthen Jotun&rsquo;s position in the region through ambitious market growth plans that focus on innovation, efficiency and profitability.<div></div><div>
Visit our <div>Career Page</div> to know more about life at Jotun.</div><div></div><div>
Jotun&rsquo;s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.</div><div></div><div>
If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.</div><div></div><div>
If you think that this role is what you could be doing next, apply now!</div></div><br /> <div id='job-id'>Job Id: 4yJIbV/lpLtjauTccdCTaU3xH0UAQnFTfp8rFeQiKdR78uaNkuKzVMTreuAEMOT2q5N3epmNlB/kgSCL3so6U+QOi+u96lz31a5MWARKJgwTbq7Bqr1YdCgP5IV5QkXyFG4PjZZgudYTV72K384QFCa50AJnqUQKCm0eABfAHmumSl0=</div>

Customer Service Coordinator

Confidential

<div>
 <p>
  <strong>
   <u>
    Job Purpose
   </u>
  </strong>
 </p>
 <ul>
  <li>
   To oversee operational activities and to manage facilities while implementing best supplier and customer relationship management, O&amp;M Optimizations &amp; building energy services management.
  </li>
  <li>
   To improve the overall operational efficiency of the managed assets and to maintain high customer satisfaction, and help achieving company's business objectives.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Key Accountabilities
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Provide inputs to the development of the overall Site Operations strategy and participate in developing the company's strategy in line with the vision, mission, and business objectives.
  </li>
  <li>
   Deliver the Operations Management strategy for Contractual Sites of the assigned assets while ensuring contractual commitments are successfully met.
  </li>
  <li>
   Participate and recommend actions to maximize the effective achievement of the Site Contract&rsquo;s objectives through leading the Site Operations team, by setting individual objectives, managing performance, developing and motivating staff, and providing formal and informal feedback and appraisals in order to maximize the subordinates&rsquo; and the business unit&rsquo;s performance.
  </li>
  <li>
   Contribute and assist the Contract Manager in defining an optimum structure for the division so that resources are optimally utilized, and communication takes place in an efficient manner.
  </li>
  <li>
   Participate in the budgeting process for the Site Operations business unit and monitor financial performance versus the budget so that the business is aware of anticipated costs/ revenues, areas of unsatisfactory performance and potential areas of cost reduction are identified, and performance improvement opportunities are realized.
  </li>
  <li>
   Lead and manage Site Operations while ensuring the planning and allocation of all resources, and the implementation of the appropriate standards and controls to ensure that all activities are carried out in an efficient and effective manner to meet and exceed objectives.
  </li>
  <li>
   Discuss &ldquo;Site-Specific-Budgets&rdquo; with customers including CAPEX for example, advise the customers on expenditures, opportunities for cost reductions, and the viability/ feasibility of changing/ buying assets (such as changing a chiller for example) to ensure customers&rsquo; budgeting is as appropriate and as accurate as possible.
  </li>
  <li>
   Monitor SLAs for the portfolio of assets, and ensure that they are aligned to service delivery, customer expectations, and expectations from suppliers / service partners in order to achieve quality service delivery, effective supplier relationship management, and profitability.
  </li>
  <li>
   Monitor service delivery performance and participate in the evaluation of suppliers&rsquo; performance to ensure the selection of appropriately qualified service providers/ contractors at the optimum price in order to deliver the expected quality of service.
  </li>
  <li>
   Monitor resource utilization for Site Operations to ensure that the right number and talent is available for running operations (civil works, mechanical works, electrical works, landscaping, building inspections, etc.), accomplishing targets, improving customer satisfaction, and achieving business objectives.
  </li>
  <li>
   Monitor and control the execution of maintenance contracts, review the preventive and corrective maintenance programs, and supervise the implementation by employees or assigned contractor(s) through reviewing reports and spot-checking as appropriate to ensure the provision of quality maintenance works to the assets/ facilities (including maintenance to BMS, chillers, generators, HVAC, IT, etc.).
  </li>
  <li>
   Monitor the process of quotation requests, and the preparation of Purchase Orders and Vendor Contracts, approve same, and ensure that the purchasing process is optimized to guarantee the provision of products/ services to the company/ customer on time and avoid any operational delays.
  </li>
  <li>
   Ensure that the Annual Leave Planer is completed to have a holistic view on forecasted leaves and employees&rsquo; availabilities throughout the year so as to guarantee that the appropriate resourcing is done and that business operations do not get interrupted.
  </li>
  <li>
   Recommending the revision of contracts&rsquo; scope of work when Site conditions change.
  </li>
  <li>
   Ensures the monitoring of the subcontracting of works (such as fire systems, gas, emergency lighting, vertical transportation, water treatment, tank cleaning, etc.). Ensures that subcontractors fulfil their duties in an accurate manner and as per the agreed upon contractual clauses, and manage subcontractors&rsquo; evaluations and negotiations while ensuring that chosen subcontractors are approved by the relevant authorities to guarantee compliance with the regulatory framework (such as any approvals needed from the Civil Defense Department for fire-fighting systems).
  </li>
  <li>
   Monitor physical and documentation audits being conducted on subcontractors to ensure that work is being conducted properly and that customers are being served with the highest quality standards, and take the necessary actions upon the detection of unreported/ undisclosed variations and/ or poor performance to safeguard the company against any liabilities.
  </li>
  <li>
   Ensures operational audits of staff and customers are conducted to gather feedback and monitor satisfaction in order to improve the Site operations and facilities management services.
  </li>
  <li>
   Perform other related duties or assignments as directed.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Qualifications, Experiences, &amp; Skills
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s Degree in Electrical or Mechanical Engineering, CAFM knowledge is also preferable
  </li>
  <li>
   10 &ndash; 12 years&rsquo; experience in operations management including 4 years in a managerial role; exposure to Maintenance and Facilities Management especially in the areas of operations planning, HSEEQ, supplier relations management, client relations management, maintenance, and contract management
  </li>
 </ul>
</div>
<br /> <div id='job-id'>Job Id: Tmy0WxNRB/5sSDTLayA+riaQJE2NJMuF95LNGbw8H+pLIY0ojX2W/UPqrDmWOV2aN6TNhyNz/AAVCJqE/+YM9aMRq78Kz+20/A==</div>

Operations Director (Bahrainization)

Kyro Lounge Restaurant

<p>Required Professional Restaurant Manager for a group of QSR/Fast Casual dining restaurants. Local candidates having worked in same position with excellent communication and leadership skills need apply.</p><p>Job Summary</p><p>The Restaurant Manager will lead day-to-day operations, ensure excellent customer service, and manage a high-performing team. The Restaurant Manager will be responsible for maintaining quality standards, optimizing operational efficiency, and driving profitability.</p><p>Key Responsibilities</p><p>&middot; Oversee daily restaurant operations, including staffing, inventory, and customer service.</p><p>&middot; Ensure compliance with health, safety, and sanitation standards.</p><p>&middot; Recruit, train, schedule, and supervise staff members.</p><p>&middot; Monitor food quality and service standards to ensure customer satisfaction.</p><p>&middot; Manage budgets, labor costs, and profitability targets.</p><p>&middot; Maintain accurate records for payroll, inventory, and sales reporting.</p><p>&middot; Resolve customer complaints and handle service recovery professionally.</p><p>&middot; Coordinate with vendors and suppliers for timely deliveries and cost control.</p><p>&middot; Implement company policies and procedures consistently across all shifts.</p><p>&middot; Lead by example to foster a positive and productive team culture.</p><p>Requirements</p><p>&middot; Strong leadership, organizational, and decision-making skills.</p><p>&middot; Excellent customer service and communication abilities.</p><p>&middot; Proficient with POS systems, scheduling software, and basic financial reporting.</p><p>&middot; Ability to work flexible hours, including evenings, weekends, and holidays.</p><p>Preferred Qualifications</p><p>&middot; Experience in fast-casual or casual dining restaurants.</p><p>&middot; ServSafe or local food safety certification.</p><p>&middot; Knowledge of local labor laws and HR practices.</p><p>Working Conditions</p><p>This is a full-time, on-site role requiring frequent standing, walking, and hands-on involvement in restaurant operations. Must be able to work weekends, evenings, and holidays as needed.</p><p>Job Type: Full-time</p><p>Language:</p><ul><li>Arabic (Preferred)</li></ul><br /> <div id='job-id'>Job Id: BEDH8D+hjUa3bz/fnwwFlomN7nDtNadKKsnPJ928ilwUpyeD4f/qAPzco7168Z/Y3BbzPHOjv9WZZOE0fa66whDmJQ/5CL8WemB0I5LO86yCZ4wihpSj9g==</div>

Restaurant Manager

Explore 425+ Customer service delivery manager in Bahra this August. Find roles across top companies and apply now to boost your career.