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customer service delivery manager

Keeta

<div>
 <p>
  🚀 We&rsquo;re Hiring: Customer Service Delivery Manager 🚀
 </p>
 <p>
  <br/>
 </p>
 <p>
  Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Are you a strategic leader with a passion for delivering top-tier customer experiences? Do you have the expertise to drive performance across both in-house and Business Process Outsourcing (BPO) teams while ensuring quality at every touchpoint? If so, we want to hear from you!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Do
  </strong>
 </p>
 <ul>
  <li>
   Overseeing service delivery for both BPO and in-house teams
  </li>
  <li>
   Managing client relationships and ensuring SLAs are met
  </li>
  <li>
   Driving performance, quality, and efficiency across all customer service channels
  </li>
  <li>
   Implementing and optimizing customer service technologies and processes
  </li>
  <li>
   Leading, mentoring, and developing high-performing teams
  </li>
  <li>
   Analyzing customer interaction data to identify trends and opportunities for improvement
  </li>
  <li>
   Managing vendor relationships and ensuring seamless service delivery
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Keeta?
  </strong>
 </p>
 <ul>
  <li>
   Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
  </li>
  <li>
   Fast-Growing &amp; Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
  </li>
  <li>
   Global Impact: Join a company that&rsquo;s transforming the way people enjoy food, impacting communities around the world.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We&rsquo;re Looking For
  </strong>
 </p>
 <ul>
  <li>
   5+ years of experience in customer service management (multi-channel preferred)
  </li>
  <li>
   Proven expertise in managing both in-house and outsourced teams
  </li>
  <li>
   Strong leadership, problem-solving, and decision-making skills
  </li>
  <li>
   Proficiency in customer service technologies, CRM systems &amp; COPC standards
  </li>
  <li>
   Experience in budget management, data analysis &amp; performance reporting
  </li>
  <li>
   Ability to thrive in a fast-paced, dynamic environment
  </li>
  <li>
   Flexibility in undertaking business trips as required
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  📍
  <strong>
   Location: Bahrain,
  </strong>
 </p>
 <p>
  💡 If you&rsquo;re ready to take on a role that makes a real impact on customer satisfaction and loyalty, apply now and be part of a team that&rsquo;s redefining service excellence!
 </p>
</div>
<br /> <div id='job-id'>Job Id: gaNP10CIB/57fKAM8Jn5SENBV0WLZcKeEojVG3EiMQ2DIqUfFxd7WnG4iCJhMQkC605Pw3ryAA/2JAEZRPRyB01ORnCydbhsrg==</div>

Customer Service Delivery Manager

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Responsible for the operations of the store during the shift, in terms of end to -end operation: Staffing &amp;
 <br/>
 <br/>
 scheduling, Ordering, Inbound receiving, stocking, Pick orders, pack orders, expense control within set
 <br/>
 <br/>
 operational standards
 <br/>
 <br/>
 <ul>
  <li>
   Coordinating and supervising store operations (i.e. selecting people, scheduling shifts, routine and
   <br/>
   <br/>
  </li>
 </ul>
 preventive maintenance, ...)
 <br/>
 <br/>
 <ul>
  <li>
   Ensure efficient utilization of pickers/ senior pickers with multi tasking role in order to optimize UTRs
  </li>
  <li>
   Ordering / Store replenishment: Ensure proper stock in stores (No OOS or OVS) by assessing the inventory
   <br/>
   <br/>
  </li>
 </ul>
 and issuing orders based on the input and assessment of demand planner plus physical stock assessment
 <br/>
 <br/>
 <ul>
  <li>
   Inventory management: Ensuring effective stock control function and practices. Implementation of
   <br/>
   <br/>
  </li>
 </ul>
 inventory process to ensure adequate stock levels and accurate inventory
 <br/>
 <br/>
 <ul>
  <li>
   Inbound receiving: Accurate receiving of orders as per policies &amp; SOP
  </li>
  <li>
   Outbound: Efficient and accurate picking and packing of customer orders, as per SOP
  </li>
  <li>
   Constantly monitor fulfillment processes and recommend improvements to increase productivity and
   <br/>
   <br/>
  </li>
 </ul>
 profits.
 <br/>
 <br/>
 <ul>
  <li>
   To supervise assigned store, ensure profitability, provide good service and ensure development of
   <br/>
   <br/>
  </li>
 </ul>
 employees
 <br/>
 <br/>
 <ul>
  <li>
   Managing store personnel ensuring effective use of resources and meeting service level standards
  </li>
  <li>
   Monitoring, managing and controlling costs against the budget, maximizing cost effectiveness of stores
   <br/>
   <br/>
  </li>
 </ul>
 operations
 <br/>
 <br/>
 <ul>
  <li>
   Ensuring implementation of actions pertinent to store-related shrinkages
  </li>
  <li>
   Ensuring that equipment, infrastructure, etc. in stores are used properly and, at all times, maintained in
   <br/>
   <br/>
  </li>
 </ul>
 good condition
 <br/>
 <br/>
 <ul>
  <li>
   Supervising the effective implementation of hygiene, sanitation, security and safety standards, as well as
   <br/>
   <br/>
  </li>
 </ul>
 service level standards and ensuring a high level customer service both internally and externally
 <br/>
 <br/>
 <ul>
  <li>
   Discussing with the Ops manager stores' issues/problems and propose solutions
  </li>
 </ul>
</div>
<br /> <div id='job-id'>Job Id: J3cOxt4/7B70y9zgp0KHkghytwoP0Fxq+X1JgkJVculHO1LeZk+HjVrviESCrGosty56sxhzFAgJ+1eWpYOCwFLBqTeZdXo3GA==</div>

Sr. Store Supervisor

Plus 965 Trading  W.L.L

<p>Looking for a supervisor for our delivery section.</p><ul><li>Supervising and directing delivery associates, ensuring adherence to standard operating procedures, planned routes, and providing safe and efficient customer service</li><li>Analyzing data to maintain optimal delivery plans and on-time customer service</li><li>Managing all deliveries and inter-store transfers</li></ul><p>Candidates having relevant experience in a restaurant field may apply.</p><p>Job Type: Full-time</p><p>Pay: BD250.000 - BD350.000 per month</p><br /> <div id='job-id'>Job Id: 71K17bYnatGuO2FNmGy6ophzPhEm/5M0e8131npBL4EQnyL5IPycunhGjuwb4bOhygCPWs7sKCfNwmYg9iyCgjcaAkZd4Loen3haCa3QpiS3rl2iJYSvd8JDrg==</div>

Restaurant Supervisor

<p>Looking for a female supervisor for our delivery section.</p><ul><li>Supervising and directing delivery associates, ensuring adherence to standard operating procedures, planned routes, and providing safe and efficient customer service</li><li>Analyzing data to maintain optimal delivery plans and on-time customer service</li><li>Managing all deliveries and inter-store transfers</li></ul><p>Candidates having relevant experience in a restaurant field may apply.</p><p>Job Type: Full-time</p><p>Pay: BD250.000 - BD320.000 per month</p><br /> <div id='job-id'>Job Id: t6OM1v1vCTGf6AopFcDygDqpAGoJm7Ub20ZcppjvsObX0tUJQtD8ZNYNCoYgdCFVCfkJfRJ6xEJe/uVg7SXwvjRZM0GNSj3hDSOwKYViyT5xMQwi4h9b20Spq+BpDHw3bg==</div>

Supervisor - Delivery section

Kharafi Global

<p>Are you a strong Restaurant / ready to explore career opportunities at Kharafi Global? Kharafi Global is a market leader when it comes to trend setting in the F&amp;B sector. We operate well known QSR and Casual dining concepts throughout the GCC.</p><p>Kharafi Global brands include Baker &amp; Spice, Leila, Nino, Johnny Rockets, Principale, Bredz, Taboonat,</p><p>We are looking for dynamic individuals to join our team, if you feel you have the passion and zeal to work for a leading F&amp;B organization then this is your time:</p><p><b>Restaurant Manager &ndash; Casual Dine Experience</b></p><p><b>Key Responsibilities:</b></p><p>- Responsible for the overall Operations, Financial Performance, Reporting, Quality, Hygiene &amp; Safety, compliance with local municipalities&rsquo; laws and Customer Service of the Casual restaurants in your area.</p><p>- KPIs include Food Cost, Staff Retention, Labor Cost, Quality Audit results, increasing footfall, and cultivating customer loyalty.</p><p>- You will be expected to work without daily supervision, understand and interpret P&amp;Ls, be a team builder, and roll up your sleeves to show your teams how it is done.</p><p>- This is a hands-on role and requires leading from the front.</p><p>- This role reports to the Brand Manager in charge</p><p><b>Qualifications &amp; Experience:</b></p><p>Experience working in Bahrain</p><p>- Strong Casual Dine background with demonstrated operational skills.</p><p>- Demonstrated success in leading restaurant(s) from the front</p><p>- Experience in operations that include high volume home delivery along with dine-in and take-away business is a must.</p><p>- Arabic is Mandatory</p><p><b>Offer:</b> Competitive salary and benefits, the opportunity to make your mark in the company, working with a strong senior management team focused on developing future talent, and long-term career potential / growth for the right candidates.</p><ul><li>Arabic And English (Preferred)</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: BD700.000 - BD900.000 per month</p><p>Language:</p><ul><li>Arabic (Preferred)</li></ul><br /> <div id='job-id'>Job Id: Zc5BTY6HwQsK3JfOzFdcy4stVX96hYTdXJROo7o+nF1bhodXLtnT2F9E6D/oQHN8DUWRFev1LCt4KdNUeXD34P4IAJ1vOPwkoXXx1IQRRsWj3AAvgs/i6QaCKjXc3cDhzWRJ7mZ2Sy6kB41NQFWJ</div>

Restaurant Manager – Casual Dine Experience

Club House Lagoon

<ul><li>Responsible for receiving, storing, accounting and issuing of engineering materials and supplies.</li><li>Inspect supplier&rsquo;s delivery of engineering materials and supplies for conformity with quantity and quality specifications.</li><li>Issue materials and supplies per approved requisitions.</li><li>Initiate purchase requisitions for engineering materials and supplies.</li><li>Conduct monthly inventory of materials and supplies. Prepare analysis on monthly basis of fast moving items</li><li>Maintain spare parts manuals, catalogs and list of suppliers.</li><li>Prepare itemized weekly expense report to the concern Manager.</li><li>Ensure that all engineering store and related areas are kept clean, tidy, and safe condition.</li><li>Strong customer service focus.</li><li>Immediately notify the supervisor of any safety issues or concerns. Maintain a safe place of work.</li><li>Facility Management, contracting - MEP, Civil industry experience candidates are also considered.</li><li>Health and Safety policies and practices are essential to this role and are a condition of employment.</li></ul><p>Undertake any other duties as appropriate within their job purpose, as required by their department head from time to time.</p><p>Job Types: Full-time, Permanent</p><br /> <div id='job-id'>Job Id: Qaj2wv8G78pPFmpksoWTCfjGbCK3Wb4jpk7HMZ/Kr3MvQD+90+sqatTuP9tlySAHX5ptt7vi/dqaVu8n833w/jQJAUoZaYJ8CalpkzW7crpxLQ==</div>

Store Keeper

Jotun Group

<div><div>SUMMARY OF THE ROLE</div><div></div>
As a Customer Service Coordinator, you will be responsible for processing customer orders by entering them into the system, ensuring that orders and invoices are handled accurately and efficiently to provide the best possible service to the customer.<br>
<br>
The position is based in Bahrain and reports to the Warehouse &amp; Customer Service Manager.<div></div><div>
Responsibilities:</div><ul><li><div>
Process and verify customer orders for both collection and delivery, ensuring accurate data entry, proper documentation flow, and system accuracy to support Jotun&rsquo;s on-time delivery objectives.</div></li><li><div>
Coordinate with the warehouse team to monitor and follow up on customer deliveries and related reports.</div></li><li><div>
Ensure timely dispatch of invoices and credit notes and confirm receipt with customers.</div></li><li><div>
Review and validate system pricing against customer purchase and sales orders, ensuring supporting documents are attached and all exception or promotional pricing complies with Jotun&rsquo;s policies.</div></li><li><div>
Manage inventory transaction entries to keep records current and reliable.</div></li><li><div>
Handle customer returns and exceptions according to Jotun&rsquo;s established guidelines and procedures.</div></li><li><div>
Resolve invoice-related inquiries and discrepancies in collaboration with the Finance Department.</div></li><li><div>
Log and track customer complaints accurately in the company&rsquo;s complaint management system.</div></li></ul><div></div><div>
WHAT WE ARE LOOKING FOR AND WHAT WE OFFER</div><div></div><div>
Qualification:</div><ul><li>
Required, Bachelor's degree in any field.</li><li>
Required, 1 to 2 years of relevant work experience.</li></ul><div></div><div>
Competencies:</div><ul><li>
Acts on own initiative, makes things happen and accepts responsibility for the results.</li><li>
Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.</li><li>
Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively</li><li>
Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals.</li><li>
Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results</li><li>
Is aware of own strengths and limitations and pursues learning and career development opportunities.</li></ul><div></div><div>
We Offer:</div><ul><li>
Competitive compensation and benefits</li><li>
Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.</li><li>
Career development opportunities across multiple disciplines and geographies</li><li>
Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores</li><li>
A supportive and inclusive company culture where you can be your authentic self</li><li>
A focus on having fun together through team buildings and social activities</li></ul><div></div><div><br>
POSITION INFORMATION</div><div></div><div>
Company:</div>
Jotun U.A.E. Ltd. (L.L.C.)<div><br>
Contract Type:</div>
Regular<div></div><div>
Time Type:</div>
Full time<div></div><div>
CLOSING DATE (dd.mm.yyyy):</div>
19.08.2025<div></div><div>
WHO WE ARE</div><div></div>
Jotun&rsquo;s story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.<div></div>
Jotun U.A.E. Ltd. (LLC), established in 1974, is one of the key markets within the MEIA region. Jotun&rsquo;s business in the countries of Bahrain and Kuwait are also part of Jotun U.A.E. Ltd. and function as its branches. With a production facility, 3 warehouses and more than 400 employees, we aim to further strengthen Jotun&rsquo;s position in the region through ambitious market growth plans that focus on innovation, efficiency and profitability.<div></div><div>
Visit our <div>Career Page</div> to know more about life at Jotun.</div><div></div><div>
Jotun&rsquo;s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.</div><div></div><div>
If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.</div><div></div><div>
If you think that this role is what you could be doing next, apply now!</div></div><br /> <div id='job-id'>Job Id: 4yJIbV/lpLtjauTccdCTaU3xH0UAQnFTfp8rFeQiKdR78uaNkuKzVMTreuAEMOT2q5N3epmNlB/kgSCL3so6U+QOi+u96lz31a5MWARKJgwTbq7Bqr1YdCgP5IV5QkXyFG4PjZZgudYTV72K384QFCa50AJnqUQKCm0eABfAHmumSl0=</div>

Customer Service Coordinator

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