customer service director

Squishy SCS

Job Title: Customer Service Director Company: Squishy SCS Location: Muharraq, Bahrain Salary: BHD 2.800 per monthJob Type: Full-timeSquishy SCS is seeking an experienced and customer-focused Customer Service Director to lead and enhance our customer support operations. This role is responsible for developing service strategies, improving customer satisfaction, and ensuring a high-quality experience across all customer touchpoints.Key Responsibilities<ul><li>Develop and implement customer service strategies and policies</li><li>Lead, mentor, and manage the customer service team to achieve performance targets</li><li>Monitor and analyze customer service metrics (e.g., response time, resolution rate, customer satisfaction)</li><li>Handle escalated customer issues and ensure timely resolution</li><li>Improve processes to enhance efficiency and customer experience</li><li>Collaborate with other departments to address customer needs and feedback</li><li>Implement training programs to develop team skills and service quality</li><li>Ensure compliance with company standards and service excellence</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Communications, or a related field</li><li>Proven experience in customer service management, preferably in a leadership role</li><li>Strong leadership, communication, and interpersonal skills</li><li>Excellent problem-solving and conflict resolution abilities</li><li>Experience with customer service tools and CRM systems</li><li>Ability to analyze data and drive performance improvements</li></ul>Preferred Skills<ul><li>Experience managing large customer service teams</li><li>Strong understanding of customer experience (CX) strategies</li><li>Ability to work in a fast-paced, customer-centric environment</li><li>Multilingual skills are a plus</li></ul>Benefits<ul><li>Competitive salary package</li><li>Leadership role with growth opportunities</li><li>Supportive and collaborative work environment</li></ul>الراتب المدفوع: BD٢٫٨٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

Customer Service Director

RedSpeed Illinois

Call Center Director &ndash; Job DescriptionPosition SummaryWe are seeking an experienced and strategic Call Center Director to lead and oversee daily operations of a high-volume customer service and support center with 30+ team members. This role requires a hands-on leader with proven experience implementing and managing phone systems, improving operational performance, developing reporting and forecasting models, and providing executive-level insights to leadership and the CEO.The ideal candidate combines strong operational leadership with technical expertise, workforce management experience, and the ability to drive customer satisfaction, team performance, and organizational growth.Key ResponsibilitiesLeadership &amp; Operations<ul><li>Direct and manage all call center operations for a team of 30+ employees, including supervisors, team leads, and agents.</li><li>Establish performance goals, KPIs, and service standards to ensure operational excellence.</li><li>Oversee staffing, scheduling, workforce planning, and productivity management.</li><li>Develop and maintain a positive, high-performance culture focused on accountability, customer experience, and continuous improvement.</li><li>Conduct regular coaching, performance evaluations, and leadership development for management staff.</li><li>Ensure compliance with company policies, customer service standards, and regulatory requirements.</li></ul>Phone System &amp; Technology Management<ul><li>Lead the implementation, optimization, and ongoing management of phone systems and call center technologies.</li><li>Work closely with IT and vendors to deploy new systems, upgrades, integrations, and process improvements.</li><li>Troubleshoot operational and technical issues impacting call center performance.</li><li>Evaluate and recommend new technologies to improve efficiency, reporting, and customer experience.</li><li>Manage dialer systems, CRM integrations, call routing, IVR systems, and workforce management tools.</li></ul>Reporting &amp; Executive Communication<ul><li>Create detailed operational projections, forecasting models, and workforce planning reports.</li><li>Prepare high-level executive reports and presentations for the CEO and senior leadership team.</li><li>Analyze call center metrics including service levels, abandonment rates, average handle time, conversion rates, quality assurance scores, and customer satisfaction metrics.</li><li>Identify trends, risks, and opportunities through data analysis and provide strategic recommendations.</li><li>Deliver regular business reviews and operational updates to executive leadership.</li></ul>Process Improvement &amp; Strategy<ul><li>Develop and implement strategies to improve customer satisfaction, operational efficiency, and employee engagement.</li><li>Monitor and improve workflows, scripting, escalation procedures, and quality assurance programs.</li><li>Drive continuous improvement initiatives using performance data and customer feedback.</li><li>Collaborate cross-functionally with HR, IT, Operations, and Executive Leadership to support company goals.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Operations Management, Communications, or related field preferred.</li><li>5+ years of experience in call center leadership, including Director or Senior Management level experience.</li><li>Proven hands-on experience implementing and managing phone systems and call center technologies.</li><li>Experience managing teams of 30+ employees in a fast-paced environment.</li><li>Strong analytical and reporting skills with experience creating executive-level reports and operational projections.</li><li>Proficiency with CRM systems, workforce management software, and reporting tools.</li><li>Excellent leadership, communication, and organizational skills.</li><li>Ability to manage multiple priorities and lead operational change effectively.</li></ul>Preferred Skills<ul><li>Experience with VoIP systems, cloud-based contact center platforms, and system integrations.</li><li>Advanced Excel and reporting/dashboard experience.</li><li>Strong understanding of KPI management, workforce forecasting, and performance analytics.</li><li>Experience presenting to executive leadership and CEOs.</li><li>Process improvement or Lean/Six Sigma experience is a plus.</li></ul>Core Competencies<ul><li>Strategic Leadership</li><li>Operational Management</li><li>Technical Implementation</li><li>Executive Reporting</li><li>Team Development</li><li>Customer Experience Management</li><li>Data Analysis &amp; Forecasting</li><li>Problem Solving &amp; Decision Making</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary based on experience</li><li>Performance bonus opportunities</li><li>Health, dental, and vision insurance</li><li>Paid time off and holidays</li><li>Professional development opportunities</li></ul>Pay: From $100,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li></ul>Work Location: In person

Call Center Director

Ooredoo Group of Companies

<div>Our business landscape 
We're an award-winning global communications company operating in nine countries across the Middle East, North Africa, and Southeast Asia. Our strategy is to become the region's leading digital infrastructure provider. Ooredoo Group's strategic vision is guided by five key pillars:<ul><li>
Value-Focused Portfolio: Boosting asset returns by focusing on telco operations, towers, data centres, the sea cable business and fintech.</li><li>
Strengthen the Core: Optimally using deployed capital and maintain an appropriate cost structure.</li><li>
Evolve the Core: Monetising opportunities to generate new revenue streams via programmes focusing on analytics, digitalisation of operations, and partnerships with digital service providers.</li><li>
People: Building an engaged and empowered workforce through integrated learning programs and coaching and mentoring.</li><li>
Excellence in Customer Experience: Creating superior customer experiences.</li></ul>
From day one, every employee who joins our team becomes an integral part of our success journey. We offer you the chance to enhance your skills, advance your career, and maintain a healthy work-life balance. Empowering you to catapult your personal and professional growth. If you're looking to challenge your growth potential, Ooredoo is the employer for you.
Job overview 
The Associate Director - Customer Excellence, is a pivotal leadership role focused on designing, implementing, and driving customer-centric strategies that enhance customer satisfaction, loyalty, and overall experience. This role combines strategic vision, operational excellence, and leadership to deliver value to customers and align customer initiatives with organizational goals.
Your impact on our goals 
Customer Experience Activities<ul><li>
Support the Head of CX in shaping and executing the Group CX strategy, ensuring alignment with overall business objectives and the organization's customer-centric vision.</li><li>
Design, develop, and maintain Group Customer Experience frameworks, methodologies, and standards, ensuring consistent CX practices across markets.</li><li>
Drive the adoption and implementation of CX frameworks and methodologies across OpCos, providing guidance and support to ensure effective local execution.</li><li>
Lead and coordinate multi-country CX transformation and improvement initiatives, working closely with OpCos and cross-functional stakeholders to deliver measurable improvements in CX.</li><li>
Utilize customer feedback and data analytics mechanisms to continuously assess and improve service quality, as well as drive innovation in customer interactions.</li><li>
Define and track key performance indicators (KPIs) to measure customer experience improvements.</li><li>
Develop and implement best practices for customer interaction, training programs for the OpCos, setup a performance measurement matrix and evaluation metrics.</li><li>
Identify opportunities to completely reimagine the physical and digital experience through innovation.</li><li>
Work closely with IT and digital teams to develop strategy for implementation of new customer service technologies, such as CRM systems, AI-driven support tools, and self-service solutions.</li><li>
Drive customer centric culture across Ooredoo and operating companies.</li></ul>
Channel Management / enablement<ul><li>
Define and evolve the Group omnichannel customer experience strategy across key customer interaction channels including Retail, Contact Centre, Mobile App, Web, and other digital interfaces, ensuring a seamless and consistent customer journey across all touchpoints.</li><li>
Develop and maintain channel experience frameworks, standards, and guidelines to ensure consistent service delivery and customer experience across all Operating Companies (OpCos).</li><li>
Drive channel and OpCo level customer experience capability building initiatives, to enhance the overall customer experience, ensuring consistency across all channels and touchpoints.</li><li>
Set goals for customer satisfaction, service quality, and operational performance, ensuring alignment with broader company objectives.</li><li>
Collaborate with other Group or OpCos functions to ensure customer needs are addressed effectively for all customer touchpoints.</li></ul>
Other expectations
 Basic understanding of Customer experience concepts, Voice of customer management, Customer journey management, Service design / design thinking.
Experience<ul><li> 
12+ years of experience in customer experience management, retail (service centres), or contact centres operations,</li><li>
5+ years in a senior leadership role within the telecommunications industry, with experience in cross functional team management and coordination</li><li>
10+ years of Commercial Telco industry experience in a Group or OpCo capacity</li></ul></div>

Associate Director, Customer Excellence

Ooredoo Group

<div>
 
 
 Our business landscape
 
 
 
 
 
 
 We&rsquo;re an award-winning global communications company operating in nine countries across the Middle East, North Africa, and Southeast Asia. Our strategy is to become the region&rsquo;s leading digital infrastructure provider. Ooredoo Group&rsquo;s strategic vision is guided by five key pillars:
 
 
 
 
 <ul>
 <li>
 
 Value-Focused Portfolio:
 
 Boosting asset returns by focusing on telco operations, towers, data centres, the sea cable business and fintech.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Strengthen the Core:
 
 Optimally using deployed capital and maintain an appropriate cost structure.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Evolve the Core:
 
 Monetising opportunities to generate new revenue streams via programmes focusing on analytics, digitalisation of operations, and partnerships with digital service providers.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 People:
 
 Building an engaged and empowered workforce through integrated learning programs and coaching and mentoring.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Excellence in Customer Experience:
 
 Creating superior customer experiences.
 </li>
 </ul>
 
 
 
 
 From day one, every employee who joins our team becomes an integral part of our success journey. We offer you the chance to enhance your skills, advance your career, and maintain a healthy work-life balance. Empowering you to catapult your personal and professional growth. If you&rsquo;re looking to challenge your growth potential, Ooredoo is the employer for you.
 
 
 
 
 
 
 Job overview
 
 
 
 
 
 
 The Associate Director - Customer Excellence, is a pivotal leadership role focused on designing, implementing, and driving customer-centric strategies that enhance customer satisfaction, loyalty, and overall experience. This role combines strategic vision, operational excellence, and leadership to deliver value to customers and align customer initiatives with organizational goals.
 
 
 
 
 
 
 Your impact on our goals
 
 
 
 
 
 
 
 Customer Experience Activities
 
 
 <ul>
 <li>
 Support the Head of CX in shaping and executing the Group CX strategy, ensuring alignment with overall business objectives and the organization&rsquo;s customer-centric vision.
 </li>
 <li>
 Design, develop, and maintain Group Customer Experience frameworks, methodologies, and standards, ensuring consistent CX practices across markets.
 </li>
 <li>
 Drive the adoption and implementation of CX frameworks and methodologies across OpCos, providing guidance and support to ensure effective local execution.
 </li>
 <li>
 Lead and coordinate multi-country CX transformation and improvement initiatives, working closely with OpCos and cross-functional stakeholders to deliver measurable improvements in CX.
 </li>
 <li>
 Utilize customer feedback and data analytics mechanisms to continuously assess and improve service quality, as well as drive innovation in customer interactions.
 </li>
 <li>
 Define and track key performance indicators (KPIs) to measure customer experience improvements.
 </li>
 <li>
 Develop and implement best practices for customer interaction, training programs for the OpCos, setup a performance measurement matrix and evaluation metrics.
 </li>
 <li>
 Identify opportunities to completely reimagine the physical and digital experience through innovation.
 </li>
 <li>
 Work closely with IT and digital teams to develop strategy for implementation of new customer service technologies, such as CRM systems, AI-driven support tools, and self-service solutions.
 </li>
 <li>
 Drive customer centric culture across Ooredoo and operating companies.
 </li>
 </ul>
 
 
 Channel Management / enablement
 
 
 <ul>
 <li>
 Define and evolve the Group omnichannel customer experience strategy across key customer interaction channels including Retail, Contact Centre, Mobile App, Web, and other digital interfaces, ensuring a seamless and consistent customer journey across all touchpoints.
 </li>
 <li>
 Develop and maintain channel experience frameworks, standards, and guidelines to ensure consistent service delivery and customer experience across all Operating Companies (OpCos).
 </li>
 <li>
 Drive channel and OpCo level customer experience capability building initiatives, to enhance the overall customer experience, ensuring consistency across all channels and touchpoints.
 </li>
 <li>
 Set goals for customer satisfaction, service quality, and operational performance, ensuring alignment with broader company objectives.
 </li>
 <li>
 Collaborate with other Group or OpCos functions to ensure customer needs are addressed effectively for all customer touchpoints.
 </li>
 </ul>
 
 
 Other expectations
 
 
 
 Basic understanding of Customer experience concepts, Voice of customer management, Customer journey management, Service design / design thinking.
 
 
 
 
 
 
 Experience &amp; Qualifications
 
 
 
 
 
 <ul>
 <li>
 12+ years of experience in customer experience management, retail (service centres), or contact centres operations,
 </li>
 <li>
 5+ years in a senior leadership role within the telecommunications industry, with experience in cross functional team management and coordination
 </li>
 <li>
 10+ years of Commercial Telco industry experience in a Group or OpCo capacity
 </li>
 <li>
 Bachelor Degree
 </li>
 <li>
 Master&rsquo;s degree is a plus
 </li>
 <li>
 English mandatory, another language spoken in one of Ooredoo OpCos is a plus
 </li>
 <li>
 Strong understanding of customer service strategies, including multi-channel support, CRM systems, and contact centre technologies
 </li>
 <li>
 Proven track record of driving customer satisfaction improvements and operational performance
 </li>
 <li>
 Ability to analyse complex data and translate it into actionable insights for improving customer experience
 </li>
 <li>
 Familiarity with the latest trends and technologies in the telecommunications industry and customer experience management
 </li>
 <li>
 Ability to work collaboratively in a cross-functional team environment.
 </li>
 </ul>
 
 
</div>

Associate Director - Customer Excellence

Algo-DZ Salalah

Job Opportunity: Head of Customer OperationsLocation: Salalah, Oman Company: Algo-DZ SalalahAbout UsAlgo-DZ Salalah is a dynamic technology and services company dedicated to delivering innovative solutions and exceptional customer experiences. With a strong focus on operational excellence and client satisfaction, we are expanding our leadership team in Salalah. We are seeking an experienced Head of Customer Operations to oversee customer service strategy, optimize processes, and drive performance across all touchpoints.Role OverviewThe Head of Customer Operations will be responsible for leading customer-facing teams, managing service delivery, and ensuring operational efficiency. This role requires strong leadership, strategic vision, and the ability to align customer operations with organizational goals.Key Responsibilities<ul><li>Lead and manage customer operations teams to deliver outstanding service.</li><li>Develop and implement strategies to enhance customer satisfaction and loyalty.</li><li>Oversee daily operations, ensuring efficiency and adherence to service standards.</li><li>Collaborate with product, sales, and technical teams to improve customer experience.</li><li>Monitor KPIs and prepare performance reports for senior leadership.</li><li>Identify process improvements and implement best practices in customer operations.</li><li>Ensure compliance with company policies and regulatory requirements.</li><li>Mentor and guide staff to achieve professional excellence.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Business Administration, Operations Management, or related field.</li><li>10+ years of experience in customer operations or service management, with at least 5 years in a leadership role.</li><li>Proven track record of managing large-scale customer operations in technology or service-driven organizations.</li><li>Strong knowledge of customer service frameworks, process optimization, and performance management.</li><li>Excellent leadership, organizational, and communication skills.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Fluency in English; Arabic is a strong advantage.</li></ul>Why Join Us?<ul><li>Be part of a respected company shaping customer operations in Salalah.</li><li>Lead high-impact initiatives with regional and international exposure.</li><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth and career advancement.</li><li>Collaborative, innovative, and customer-focused work culture.</li></ul>Job Type: Full-timePay: Up to RO2,400.000 per monthWork Location: In person

Head of Customer Operations

Mumzworld.com

<div>
 
 Role Overview:
 
 
 
 Mumzworld is looking for a strong, hands-on Head of Customer Experience &amp; Customer Service to lead and transform our customer function across multiple markets, languages, and channels.
 
 
 This is not a pure strategy role. We need someone who can manage daily operations, diagnose customer pain points, and build the future of customer service at the same time.
 
 
 
 The role has three core pillars:
 
 
 
 
 Customer Service Operations:
 
 
 
 Run the customer service machine with excellence, efficiency, quality, cost discipline, and strong KPI ownership.
 
 
 
 Customer Experience / CXP:
 
 
 
 Act as the voice of the customer across the company, using NPS, CSAT, complaints, reviews, and service data to identify pain points and push root-cause fixes across departments.
 
 
 
 Agentification &amp; Automation:
 
 
 
 Lead the transformation of CS and CXP workflows through AI agents, automation, agent-assist tools, and smarter processes.
 
 
 
 What You Will Be Doing:
 
 
 2. Customer Experience / CXP
 
 
 3. Agentification, AI &amp; Automation
 
 
 What You Will Need:
 
 
 Mindset &amp; Skills:
 
 
 Success Metrics:
 
 
 Why This Role Matters
 
 
 
 <ul>
 <li>
 Customer Service Operations
 </li>
 <li>
 Lead customer service operations across multiple markets, channels, and languages, including Arabic and English.
 </li>
 <li>
 Own frontline and back-office performance across chat, WhatsApp, email, phone, social media, escalations, and CS sales.
 </li>
 <li>
 Manage in-house and BPO teams through strong operating routines, governance, workforce management, and performance discipline.
 </li>
 <li>
 Drive core CS KPIs: SLA, AHT, first contact resolution, quality, productivity, backlog, escalation rate, contact rate, and cost per contact.
 </li>
 <li>
 Build a high-performance culture across agents, team leaders, QA, WFM, and support teams, ensuring TLs coach agents rather than only manage queues.
 </li>
 <li>
 Own the measurement and improvement of customer happiness through NPS, CSAT, reviews, complaints, sentiment, and operational service data.
 </li>
 <li>
 Build a structured Voice of Customer engine that turns customer feedback into clear, quantified, and actionable priorities.
 </li>
 <li>
 Identify root causes behind poor customer experience across CS, logistics, fulfilment, product, catalogue, commercial, marketplace, marketing, and technology.
 </li>
 <li>
 Work cross-functionally to ensure customer pain points are not only reported, but actually fixed
 </li>
 <li>
 Improve the full customer journey from browsing and checkout to delivery, returns, refunds, escalations, and repeat purchase.
 </li>
 <li>
 Lead the agentification agenda within Customer Service and Customer Experience, starting from real workflows and operational pain points.
 </li>
 <li>
 Identify manual, repetitive, and high-volume workflows that can be automated through AI agents, rule-based automation, and agent-assist tools.
 </li>
 <li>
 Partner with Product, Tech, Data, and AI teams to design practical solutions that reduce manual work and improve speed, accuracy, and consistency.
 </li>
 <li>
 Drive adoption of AI tools across frontline teams, ensuring tools are embedded into daily routines and not just launched.
 </li>
 <li>
 Measure impact through deflection rate, automation accuracy, AHT reduction, manual workload reduction, cost per contact improvement, and customer satisfaction.
 </li>
 <li>
 Data, Governance &amp; Cross-Functional Leadership
 </li>
 <li>
 Build clear executive visibility on CS and CX performance, risks, opportunities, and required interventions.
 </li>
 <li>
 Run strong daily, weekly, and monthly operating routines, including performance reviews, root-cause reviews, and campaign readiness checks.
 </li>
 <li>
 Translate data into clear narratives for leadership, showing what is improving, what is broken, and where action is needed.
 </li>
 <li>
 Work closely with Operations, Logistics, Fulfilment, Product, Tech, Commercial, Marketplace, Catalogue, Marketing, and Growth teams.
 </li>
 <li>
 Represent the customer in leadership discussions with facts, judgment, and practical recommendations.
 </li>
 <li>
 8 to 12+ years of experience in customer service operations, customer experience, customer operations, or customer support leadership.
 </li>
 <li>
 Proven experience managing large CS teams across multiple markets, ideally in e-commerce, marketplaces, digital platforms, retail, logistics, or tech-enabled businesses.
 </li>
 <li>
 Strong experience managing multilingual teams, especially Arabic and English support operations.
 </li>
 <li>
 Deep knowledge of CS KPIs, workforce management, quality assurance, BPO management, team leader structures, and operational governance.
 </li>
 <li>
 Strong exposure to NPS, CSAT, Voice of Customer, complaint analysis, customer journey improvement, and cross-functional CX projects.
 </li>
 <li>
 Practical understanding of CRM systems, chatbots, agent-assist tools, knowledge bases, workflow automation, AI agents, and customer service automation.
 </li>
 <li>
 Operationally strong: Runs the daily CS machine with discipline, structure, and accountability.
 </li>
 <li>
 Customer-first: Identifies what creates customer frustration and pushes the business to fix
 </li>
 <li>
 Builder mindset: Creates structure in a messy environment without waiting for perfect tools or systems.
 </li>
 <li>
 Agentification mindset: Practical about AI, automation, and bottom-up workflow redesign.
 </li>
 <li>
 Data-driven: Uses data to diagnose problems, prioritize actions, and measure impact.
 </li>
 <li>
 Hands-on leader: Goes deep into tickets, workflows, dashboards, agent behavior, and customer complaints.
 </li>
 <li>
 Cross-functional influencer: Pushes other teams with facts, clarity, and persistence.
 </li>
 <li>
 SLA, AHT, productivity, backlog, quality, and cost per contact improvement
 </li>
 <li>
 First contact resolution and escalation reduction CSAT, NPS, sentiment, and complaint reduction Contact rate / contacts per gross order improvement
 </li>
 <li>
 Shrinkage, adherence, attrition, and team leader coaching effectiveness
 </li>
 <li>
 Automation adoption, deflection rate, AI accuracy, and manual workload reduction
 </li>
 <li>
 Measurable reduction in key customer pain points across logistics, product, catalogue, commercial, marketplace, and tech
 </li>
 <li>
 CS contribution to assisted sales, conversion, retention, and customer lifetime value
 
 
 </li>
 </ul>
 Customer service is one of the strongest trust builders for mothers and families. At Mumzworld, this role is not only about managing a support team. It is about building a customer experience engine that listens to customers, fixes root causes, and uses AI to make service faster, smarter, and more human.
 
 
 You will own the daily service machine, represent the voice of the customer across the company, and lead the agentification of one of Mumzworld&rsquo;s most operationally rich functions.
</div>

Head of Customer Experience & Customer Service

Outfield Healthcare Partners

<div>About the Assistant Director of Nursing Position:

We are looking for an experienced Assistant Director of Nursing in the state of Texas to provide leadership skills to effectively operate the Skilled Nursing Home's operations.

The ADON will work immediately under the Director of Nurses. The Assistant Director Nursing is to assist the Director as instructed and has the authority of the Director of carrying out given tasks or areas of supervision in the Director&rsquo;s absence. General duties include assisting the Director of Nurses as she/he instructs in areas of personnel, orientation, supervision, and staffing. Periodically checks residents&rsquo; records and reports. Assist in supervision and direction of nursing personnel. Assist in investigation of unusual occurrence or alleged abuse and promptly notify the Director of Nurses. Ensures that all resident rights are protected

QUALIFICATIONS:
<ul>
<li>Great customer service and assessment skills are a must</li>
<li>Graduate from an accredited school of professional nursing or an approved LVN program.</li>
<li>Current nursing licensure as a nurse in the State in which practicing. A Registered Nurse is preferred.</li>
<li>2+ years&rsquo; experience in supervision.</li>
<li>Possession of good mental and physical health.</li>
<li>Demonstrates leadership ability and capability to work effectively with all levels of personnel.</li>
<li>Ability to communicate effectively in English through both speech and writing.</li>
<li>Administrative ability with evidence of professional competence and flexibility.</li>
<li>Working knowledge of federal, state, and county laws governing skilled care nursing facilities.</li></ul></div>

Assistant Director of Nursing

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