customer service dispatcher

Klondike Towing & Transport

Company Information:Arrow Wrecker Service is a growing and dynamic towing and recovery company located in Wichita, Kansas. We serve both local and national clients with a variety of towing and recovery services.Job Description:Arrow Wrecker Service is hiring for multiple dispatching shifts. This is a full time position, Monday-Friday, with the potential of working Saturdays or Sundays. We service the entire Wichita and surrounding area. We are staffed 24/7. As a dispatcher you are the first person to represent the company and set the customer's expectation. We are in the business of helping people and are looking for people that like to help others too. We provide services for insurance companies, body shops, repair shops, auto dealers, law enforcement, and the general public. We are looking for a responsible individual to receive incoming requests for vehicle towing and recovery, moving commercial machinery, and to service law enforcement agencies and local businesses. You will assign and dispatch calls to tow truck drivers. Good customer service, great communication, and organizational skills are essential, as well as the ability to multitask.Job Duties:Hours: Daytime Dispatcher<ul><li>Dispatches and tracks drivers</li><li>Balances workloads</li><li>Assigns correct vehicle and driver to the needs of the call</li><li>Data entry</li><li>Process paperwork</li><li>Receive payments</li><li>Release vehicles</li></ul>Job Qualifications/Requirements:<ul><li>Must be able to multi-task</li><li>Excellent attendance record and reliable transportation</li><li>Ability to talk to both drivers and customers in a calm, professional manner</li><li>Must have the ability to work independently and maintain productivity</li><li>Problem-solving skills</li><li>Must have a good geographic knowledge of our coverage areas</li><li>Must have computer skills: Internet, Email communication, Mapping and GPS Tracker software, and DOT Compliance knowledge a plus.</li><li>All offers of employment are contingent upon the successful conclusion of a background check and drug screen</li></ul>Benefits:<ul><li>Dental insurance</li><li>Health insurance ( company contributed)</li><li>Life insurance ( company paid)</li><li>Vision insurance</li><li>Employee discount</li><li>Paid time off</li></ul>Work Location: On siteSchedule:<ul><li>8 hour shift</li><li>Second shift</li><li>Evening shift</li><li>Night shift</li><li>Holidays</li><li>Overtime</li><li>Weekend availability</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>ExperienceJob Types: Full-time, Part-timePay: $14.00 - $15.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>Dispatching: 2 years (Required)</li></ul>Work Location: In person

Customer Service Dispatcher

World Truck Towing & Recovery, Inc.

<div><div><div>Hiring Immediately!
Towing Dispatcher
<ul><li>Job pay based on experience</li></ul>
Our ideal candidate is detail oriented and has a background in towing (trucking/transportation) dispatching.
We are looking for an experienced dispatcher to join our Team, all shifts available including weekend.
Responsibilities include answering phones, entering calls into dispatch system, dispatching drivers, updating customers, and collecting payments.
Skills
<ul><li>Data entry skills</li></ul>
<ul><li>Experience with proprietary software</li></ul>
<ul><li>Proficiency in English and in MS Office</li></ul>
<ul><li>Customer service orientation and negotiation skills</li></ul>
<ul><li>Ability to utilize multi line phone system</li></ul>
<ul><li>Multi-tasking in a fast paced environment</li></ul>
Job Type: Full-time
Pay: Based on Experience, up to $18.00/hr
Benefits: Health insurance, Wellness Plan
Supplemental Insurance: Disability, Accident, Critical Illness
Job Type: Full-time
</div></div><div>Expected hours: 36 per week</div></div>

Customer Service/Dispatcher - Towing ALL SHIFTS (3 years experience required)

Onlineparkingpass.com

Customer Service Representative / Dispatcher &ndash; Towing &amp; Roadside AssistanceLocation: Gaithersburg, MD Job Type: Full-Time Compensation: Competitive pay based on experienceWe Are Hiring a Professional Who Takes Accountability SeriouslyWe are seeking an experienced, dependable, and highly organized Customer Service Representative/Dispatcher to join our fast-paced towing and roadside assistance operation. This is not an entry-level position. We need someone who can handle pressure, communicate professionally, make sound decisions, and be accountable for their performance every day.This position is critical to our operation. You will be responsible for dispatching drivers, communicating with customers, coordinating service calls, and ensuring accurate documentation of all work performed.Requirements<ul><li>Previous dispatching and/or customer service experience required</li><li>Experience in the towing, transportation, logistics, roadside assistance, or emergency service industry strongly preferred</li><li>Excellent phone and communication skills</li><li>Strong computer skills and ability to learn dispatch software</li><li>Ability to multitask in a fast-paced environment</li><li>Professional attitude and appearance</li><li>Must have reliable transportation to and from work</li><li>Must be punctual and dependable</li><li>Must provide strong professional references that can verify work history, reliability, and performance</li></ul>Accountability StandardsWe are looking for team members who:<ul><li>Show up on time, every time</li><li>Take ownership of their responsibilities</li><li>Follow company procedures and instructions</li><li>Communicate clearly and professionally with customers and coworkers</li><li>Can work independently without constant supervision</li><li>Maintain accuracy and attention to detail under pressure</li></ul>This is a position for professionals who understand that reliability, integrity, and accountability are non-negotiable.Drug-Free WorkplaceWe maintain a strict drug-free workplace policy.All applicants must be able to pass pre-employment and random drug screening. This includes marijuana, regardless of medical or recreational use.Applicants who cannot meet our drug-free workplace requirements should not apply.Duties Include<ul><li>Answering incoming calls</li><li>Dispatching tow truck operators efficiently and accurately</li><li>Coordinating service requests and schedules</li><li>Updating customers on service status and ETAs</li><li>Managing dispatch software and call logs</li><li>Processing payments and customer information</li><li>Maintaining accurate records and documentation</li><li>Supporting drivers and management as needed</li></ul>What We Offer<ul><li>Full-time, stable employment</li><li>Competitive compensation</li><li>Professional work environment</li><li>Opportunity for advancement</li><li>Supportive team atmosphere</li></ul>Apply TodayIf you are dependable, experienced, drug-free, possess reliable transportation, and can provide exceptional references, we want to hear from you.Only serious applicants who meet all qualifications will be considered.Pay: $16.50 - $27.44 per hourWork Location: In person

Customer Service Agent/Dispatcher

All Island Fuel

Customer Service Representative / Dispatcher All Island Fuel Long Island, NYPay: Competitive, based on experienceBenefits<ul><li>Paid Time Off (PTO)</li><li>Sick Time</li><li>Employee Discount</li><li>Stable Year-Round Employment</li></ul>Job DescriptionAll Island Fuel is seeking a reliable, organized, and customer-focused Customer Service Representative / Dispatcher to join our team. This position plays a vital role in ensuring our customers receive outstanding service while helping coordinate efficient fuel oil deliveries throughout Long Island.The ideal candidate will be comfortable answering a high volume of incoming calls, scheduling fuel deliveries, assisting customers with questions, and communicating with drivers throughout the day to ensure routes are completed efficiently.Responsibilities<ul><li>Answer incoming customer calls regarding fuel oil deliveries, pricing, service requests, and general inquiries</li><li>Schedule fuel oil deliveries accurately and efficiently</li><li>Dispatch drivers and coordinate daily delivery routes</li><li>Communicate with drivers throughout the day regarding deliveries, schedule changes, and customer requests</li><li>Monitor delivery progress and assist in resolving routing or scheduling issues</li><li>Enter and update customer information accurately in company software</li><li>Process customer payments and orders when needed</li><li>Provide exceptional customer service while maintaining professionalism and courtesy</li><li>Assist customers with delivery status updates and account questions</li><li>Maintain accurate records and documentation</li><li>Work closely with management, dispatchers, and drivers to ensure smooth daily operations</li></ul>Qualifications<ul><li>Previous customer service experience preferred</li><li>Dispatching or logistics experience preferred, but not required</li><li>Strong communication and interpersonal skills</li><li>Excellent phone etiquette</li><li>Ability to multitask and remain organized in a fast-paced environment</li><li>Strong computer skills and ability to learn company software</li><li>Attention to detail and problem-solving skills</li><li>Reliable, diligent, dependable, and punctual</li><li>Ability to work independently as well as part of a team</li><li>Excellent attendance record and commitment to being present and on time for scheduled shifts</li></ul>Preferred Qualifications<ul><li>Experience in the home heating oil, fuel delivery, transportation, logistics, or service industries</li><li>Familiarity with dispatching software, routing systems, or GPS tracking</li><li>Experience handling high call volumes</li></ul>Schedule<ul><li>Full-Time</li><li>Monday through Friday: 7:00 AM &ndash; 2:00 PM</li><li>Saturday: 7:00 AM &ndash; 12:00 PM</li><li>Additional hours may be available during periods of high demand</li></ul>Why Join All Island Fuel?At All Island Fuel, we pride ourselves on providing outstanding customer service and dependable fuel deliveries to our customers. We offer a supportive team environment, competitive benefits, and long-term career opportunities with a company that values hard work and reliability.If you enjoy helping customers, staying organized, and working in a fast-paced environment where every day is different, we'd love to hear from you.Job Type: Full-timeWork Location: In PersonBenefits:<ul><li>Employee Discount</li><li>Paid Time Off</li><li>Sick Time</li></ul>Apply today and become part of the team that keeps Long Island homes warm and comfortable all year long.Pay: $19.00 - $22.00 per hourBenefits:<ul><li>Employee discount</li><li>Paid time off</li></ul>People with a criminal record are encouraged to applyWork Location: In person

Customer Service Representative/Dispatcher

Unlimited Service Group

<div><div>Customer Service Representative/Dispatcher</div><div></div><div>
Albuquerque, NM &ndash; This is a full-time, on-site position based at our headquarters.</div><div></div><div>
Are you looking for an opportunity to work in a fast-paced work environment for a company that provides critical services to thousands of customers? If so, we may be the right fit for you! PriorityOne Group is a full-service commercial kitchen equipment repair company. We provide emergency repair and preventative maintenance services to restaurants, QSRs, convenience stores, retailers, coffee shops, schools, medical facilities and more. Our areas of expertise include refrigeration, cooking, espresso, beverage, and water filtration equipment. Learn more about us at https://priorityone247.com/</div><div>
</div><div>
Job Responsibilities</div><div>
As a member of our Customer Service &amp; Dispatch Team, you'll be at the heart of our operations, acting as the crucial link between customers and technicians. Your primary responsibilities will include communicating with customers by phone and email, and coordinating with technicians to ensure work orders are addressed promptly and accurately.</div><div>
In this role, you will assign service orders to the appropriate technician at the requested or available time, ensuring our customers receive courteous and efficient service. You must remain calm, clear, and in control at all times, especially in high-pressure situations. The ideal candidate is dependable, organized, and thrives in a fast-paced, constantly changing environment.</div><ul><li>
Customer Service: As a Customer Service &amp; Dispatch Associate, most of your day will be spent in an office environment communicating with customers, technicians and other internal teams by phone, email, text or web-based systems.</li><li>
Data Entry: Enter service requests into field service management system. Update customer, contact and ticket information in customer relationship management system.</li><li>
Dispatch &amp; Scheduling: Prepare schedules and routes based on location and service urgency. Ensure service locations are ready for technician visits.</li><li>
Work Order Management: Continuously monitor the status of work orders including SLAs (service level agreement or contractual response times), resolve scheduling issues, and coordinate with other internal departments when work orders are delayed.</li></ul><div>
Basic Qualifications</div><ul><li>
Must be 18 years of age.</li><li>
Completion of a satisfactory background check and drug screen required.</li><li>
Experience in dispatch, customer service and/or restaurant management is a plus</li><li>
Intermediate experience in Microsoft Office (Outlook, Excel, Word, Teams) and Microsoft Windows based software environments</li></ul><div>
Standout Qualifications</div><ul><li>
The best candidates will have at least 2 years of related customer service or dispatch experience to accelerate our on-the-job training processes</li><li>
Exceptional work ethic and attention to detail</li><li>
The ability to multi-task, think critically, and adapt</li><li>
Strong organizational and time management skills</li><li>
Ability to work independently with minimal direct supervision</li><li>
Strong communication skills, both verbal and written</li></ul><div>
Compensation &amp; Benefits:
</div><ul><li>Pay Range: $20.00 - $26.00 per hour based on experience.</li><li>
Schedule: While PriorityOne Group operates 24 hours a day, 7 days a week, we generally schedule our Customer Service &amp; Dispatch Associates in 8-hour shifts Monday to Friday between 7:00am and 5:00pm. We are willing to consider a Tuesday to Saturday schedule to expand our customer service team available hours.</li><li>
Benefits: Medical, Dental, and Vision insurance, Paid time off (PTO), 401(k) with company match, On-the-job training and development opportunities.</li><li>
Town Shares Program: Enjoy the benefits of our Town Shares Program, giving you the opportunity to share in the long-term financial success of our company as you grow with us!</li></ul><div>
PriorityOne Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</div></div>

Customer Service Representative / Dispatcher

Danner's Incorporated

<div><div>Dispatcher/Customer Service Representative- Maritime Transportation 
Corpus Christi, TX 
Description 
 
Danner's Inc., a respected leader in Maritime Transportation and Security, is expanding our team in Corpus Christi, TX. We are in search of Dispatchers/Customer Service Representatives who are customer service oriented, courteous, work well under pressure and can complete tasks in a detailed and safe manner. This position offers the opportunity to work and grow in a fast-paced environment and contribute to the efficient operation of our maritime operations. 
 
As a Dispatcher/Customer Service Representative, you will:</div>
<ul><li>Triage emails, calls and inquiries from customers</li>
<li>Plan, schedule, and dispatch drivers and vehicles to meet dynamic job requirements</li>
<li>Verify driver paperwork is correct</li>
<li>Work closely with Drivers to coordinate pick up and drop offs to maintain maximum productivity and efficiency</li>
<li>Communicate effectively with supervisors, customers, and teammates to resolve issues and coordinate services</li>
<li>Ensure all job assignments are properly logged into system and updated accordingly</li>
<li>Track and follow job assignments and drivers&rsquo; status via cell and GPS</li>
<li>Monitor driver availability and location</li>
<li>Ensure all paperwork has been completed and updated for each job</li>
<li>Assist in expediting any problematic jobs that are late, missing, mis-routed, returned in a timely manner and communicate with customer regarding details</li>
<li>All dispatcher candidates will start off in a driving position to get familiar with the driver job duties</li>
<li>Occasionally Drive in order to meet client expectations</li>
<li>Occasionally needed for other duties as directed by manager</li>
<li>Demonstrate commitment to Danner's values &amp; professionalism through appropriate conduct at all times.</li>
</ul>
<div> 
Benefits:</div>
<ul><li>Medical, Dental, Vision, Supplemental Life, AD&amp;D and cancer policies after 60 days (fulltime eligible)</li>
<li>401K after 6 months employment</li>
<li>Paid Time Off eligibility after 90 days (begins accruing immediately at start of employment)</li>
<li>Paid Training</li>
<li>Bi-Weekly Pay with Direct Deposit</li>
<li>Chaplin Services available</li>
<li>Danner&rsquo;s Cares Program</li>
<li>Events and Prizes, Promotes from within</li>
</ul><div>Competitive hourly rates starting at $16.00/hour.</div>
<div> 
Schedule: 
_________________________________________________________ 

 
Requirements 
The Dispatcher will be responsible for promoting and maintaining customer satisfaction and goodwill by successfully fulfilling job assignments through customer pick up and drop offs in a timely and professional manner. 
 
Qualified Dispatcher shall meet the following general &amp; physical requirements: 
General:</div>
<ul><li>Must be age 24 or older to apply REQUIRED</li>
<li>Valid Transportation Worker Identification Credential (TWIC) card is REQUIRED</li>
<li>Must possess a valid Texas driver's license</li>
<li>Minimum 2 years Dispatcher Experience, preferably maritime industry</li>
<li>Must be able to proficiently speak, read &amp; write English</li>
<li>Must be employment eligible based on background requirements to include criminal background check, clean MVR, health/drug screen</li>
<li>Ability to work under stress and remain calm</li>
<li>Strong typing skills</li>
<li>Ability to solve problems and work well under pressure</li>
<li>Highly organized and detail-oriented</li>
<li>Highly communicative with excellent customer service skills</li>
<li>Desire to grow, learn and work in a team environment</li>
<li>Excellent sense of urgency</li>
<li>Knowledge of the Maritime industry preferred</li>
<li>Proficiency in learning and using new software applications</li>
<li>Strong typing skills</li>
<li>Must possess the ability to utilize basic technology, including smartphones, tablets, mobile applications, and company software, to complete training, conduct inspections, track assignments, and perform daily job duties.</li>
</ul>
<div> 
Physical:</div>
<ul><li>Average to excellent hearing</li>
<li>Average to excellent vision</li>
<li>Lifting/Carrying up to 50 lbs. without assistance</li>
<li>Sitting for longer periods of time</li>
<li>Occasionally Driving vehicles</li>
<li>Walking, climbing, bending, kneeling, and stooping</li>
<li>Other physical demands may be required as needed</li>
</ul>
<div> 
If you are enthusiastic about providing exceptional customer service and meet the qualifications above, please submit your resume and/or application. We look forward to hearing from you! 
 
We are an equal opportunity employer and value diversity. All qualified applicants will be considered for employment regardless of race, religion, national origin, color, sex, sexual orientation, gender identity, veteran status, or disability.</div></div>

TWIC Card In Hand Escort Day Dispatcher/Customer Service Representative- Maritime Transportation

<div><div>Dispatcher/Customer Service Representative- Maritime Transportation 
Pasadena, TX 
Description 
 
Danner's Inc., a respected leader in Maritime Transportation and Security, is expanding our team in Pasadena, TX. We are in search of Dispatchers/Customer Service Representatives who are customer service oriented, courteous, work well under pressure and can complete tasks in a detailed and safe manner. This position offers the opportunity to work and grow in a fast-paced environment and contribute to the efficient operation of our maritime operations. 
 
As a Dispatcher/Customer Service Representative, you will:</div>
<ul><li>Triage emails, calls and inquiries from customers</li>
<li>Plan, schedule, and dispatch drivers and vehicles to meet dynamic job requirements</li>
<li>Verify driver paperwork is correct</li>
<li>Work closely with Drivers to coordinate pick up and drop offs to maintain maximum productivity and efficiency</li>
<li>Communicate effectively with supervisors, customers, and teammates to resolve issues and coordinate services</li>
<li>Ensure all job assignments are properly logged into system and updated accordingly</li>
<li>Track and follow job assignments and drivers&rsquo; status via cell and GPS</li>
<li>Monitor driver availability and location</li>
<li>Ensure all paperwork has been completed and updated for each job</li>
<li>Assist in expediting any problematic jobs that are late, missing, mis-routed, returned in a timely manner and communicate with customer regarding details</li>
<li>All dispatcher candidates will start off in a driving position to get familiar with the driver job duties</li>
<li>Occasionally Drive in order to meet client expectations</li>
<li>Occasionally needed for other duties as directed by manager</li>
<li>Demonstrate commitment to Danner's values &amp; professionalism through appropriate conduct at all times.</li>
</ul>
<div> 
Benefits:</div>
<ul><li>Medical, Dental, Vision, Supplemental Life, AD&amp;D and cancer policies after 60 days (fulltime eligible)</li>
<li>401K after 6 months employment</li>
<li>Paid Time Off eligibility after 90 days (begins accruing immediately at start of employment)</li>
<li>Paid Training</li>
<li>Bi-Weekly Pay with Direct Deposit</li>
<li>Chaplin Services available</li>
<li>Danner&rsquo;s Cares Program</li>
<li>Events and Prizes, Promotes from within</li>
</ul><div>Competitive hourly rates starting at $16.00/hour.</div>
<div> 
Schedule: 
_________________________________________________________ 

 
Requirements 
The Dispatcher will be responsible for promoting and maintaining customer satisfaction and goodwill by successfully fulfilling job assignments through customer pick up and drop offs in a timely and professional manner. 
 
Qualified Dispatcher shall meet the following general &amp; physical requirements: 
General:</div>
<ul><li>Must be age 24 or older to apply REQUIRED</li>
<li>Valid Transportation Worker Identification Credential (TWIC) card is REQUIRED</li>
<li>Must possess a valid Texas driver's license</li>
<li>Minimum 2 years Dispatcher Experience, preferably maritime industry</li>
<li>Must be able to proficiently speak, read &amp; write English</li>
<li>Must be employment eligible based on background requirements to include criminal background check, clean MVR, health/drug screen</li>
<li>Ability to work under stress and remain calm</li>
<li>Strong typing skills</li>
<li>Ability to solve problems and work well under pressure</li>
<li>Highly organized and detail-oriented</li>
<li>Highly communicative with excellent customer service skills</li>
<li>Desire to grow, learn and work in a team environment</li>
<li>Excellent sense of urgency</li>
<li>Knowledge of the Maritime industry preferred</li>
<li>Proficiency in learning and using new software applications</li>
<li>Strong typing skills</li>
<li>Must possess the ability to utilize basic technology, including smartphones, tablets, mobile applications, and company software, to complete training, conduct inspections, track assignments, and perform daily job duties.</li>
</ul>
<div> 
Physical:</div>
<ul><li>Average to excellent hearing</li>
<li>Average to excellent vision</li>
<li>Lifting/Carrying up to 50 lbs. without assistance</li>
<li>Sitting for longer periods of time</li>
<li>Occasionally Driving vehicles</li>
<li>Walking, climbing, bending, kneeling, and stooping</li>
<li>Other physical demands may be required as needed</li>
</ul>
<div> 
If you are enthusiastic about providing exceptional customer service and meet the qualifications above, please submit your resume and/or application. We look forward to hearing from you! 
 
We are an equal opportunity employer and value diversity. All qualified applicants will be considered for employment regardless of race, religion, national origin, color, sex, sexual orientation, gender identity, veteran status, or disability.</div></div>

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10000 customer service dispatcher jobs Near Me

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TWIC Card In Hand Escort Day Dispatcher/Customer Service Representative- Maritime Transportation

TWIC Card In Hand Escort Day Dispatcher/Customer Service Representative- Maritime Transportation