customer service dispatcher

NATIONAL LOGISTICS TEAM, LLC.

Position OverviewWe are seeking a reliable, professional Customer Service &amp; Dispacther to support our pallet manufacturing and logistics operations. This is a hybrid role responsible for customer service, dispatch coordination, and inside sales support. The ideal candidate is detail-oriented, customer-focused, and comfortable communicating with customers, drivers, and internal teams.Key ResponsibilitiesCustomer Service<ul><li>Serve as a primary point of contact for customers via phone and email</li><li>Process orders, answer inquiries, and resolve issues in a timely manner</li><li>Maintain professional and relationship-driven communication</li></ul>Dispatch &amp; Logistics Support<ul><li>Assist with scheduling deliveries and pickups</li><li>Communicate with drivers, freight carriers, and internal production teams</li><li>Track shipments and proactively address delays or issues</li><li>Maintain accurate order and delivery records</li></ul>Sales &amp; Account Support<ul><li>Assist with quoting, order follow-ups, and customer retention</li><li>Identify upsell and additional service opportunities</li><li>Support existing accounts and assist with onboarding new customers</li></ul>Qualifications<ul><li>2+ years experience in customer service, dispatch, sales support, or logistics</li><li>Manufacturing, pallet, lumber, or transportation industry experience preferred</li><li>Strong communication skills (phone, email, customer interaction)</li><li>Organized, dependable, and able to manage multiple tasks</li><li>Comfortable with pricing discussions and customer follow-ups</li><li>Proficient in Microsoft Office (Excel, Outlook)</li><li>Bilingual English/Spanish preferred</li></ul>Job Type: Full-timePay: From $22.00 per hourBenefits:<ul><li>401(k)</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>Customer service / Dispatcher: 4 years (Preferred)</li></ul>Language:<ul><li>Spanish (Preferred)</li></ul>Work Location: In person

Customer Service / Dispatcher

Avolv3

Overview Join our dynamic team as a Customer Service Dispatcher, where you'll be the vital link ensuring seamless communication and coordination within our transportation and logistics operations. In this energetic role, you'll manage dispatching activities, coordinate freight movements, and provide exceptional support to drivers, carriers, and clients. Your expertise will help optimize delivery schedules, improve efficiency, and enhance customer satisfaction through proactive communication and precise data management. This position offers an exciting opportunity to be at the heart of our supply chain operations, driving success through your organizational skills and transportation knowledge.Duties<ul><li>Act as the primary point of contact for dispatching freight and coordinating transportation schedules using transportation management systems such as Oracle Transportation Management and SyteLine. </li><li>Utilize GPS and GIS tools to monitor vehicle locations, optimize routes, and ensure timely deliveries. </li><li>Communicate effectively with drivers, carriers, and internal teams via multi-line phone systems while maintaining professional phone etiquette. </li><li>Enter accurate data into systems like AS400 and transportation management platforms to track shipments, delivery statuses, and freight details. </li><li>Coordinate shipping &amp; receiving activities, including freight pickup, delivery scheduling, and warehouse logistics. </li><li>Manage fleet operations by monitoring vehicle availability, maintenance schedules, and compliance with transportation regulations. </li><li>Analyze operational data to identify opportunities for process improvements in logistics, dispatching efficiency, and supply chain workflows.</li></ul>Qualifications<ul><li>Strong knowledge of transportation management systems (TMS), Oracle Transportation Management, and logistics software such as SyteLine or AS400. </li><li>Experience with GPS tracking, GIS mapping tools, and transportation planning techniques. </li><li>Excellent communication skills with a focus on clear verbal and written interactions; proficient in phone etiquette. </li><li>Demonstrated analysis skills to interpret data related to freight movements, fleet management, and supply chain performance. </li><li>Ability to perform accurate data entry with high attention to detail in systems like Oracle TMS or AS400. </li><li>Familiarity with shipping &amp; receiving procedures, freight documentation, and 3PL (third-party logistics) operations. </li><li>Multitasking capability using multi-line phone systems while maintaining professionalism under pressure. This role is ideal for candidates passionate about logistics who thrive in fast-paced environments where proactive problem-solving makes a real difference!</li></ul>Pay: $20.00 - $24.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

Customer Service Dispatcher

Global Industrial

<div><div><div><h2 class="jobSectionHeader">Global Industrial</h2></div><div>
About Global Industrial
Global Industrial Company (NYSE: GIC) is a leading distributor of high-quality, industrial-strength equipment and supplies, serving organizations of all sizes across a wide range of industries. With more than 75 years of experience, customers rely on us for our broad portfolio of national and private brands, trusted service, and strong value proposition.
We help customers keep their operations running by delivering the right products when they need them&mdash;because We Can Supply That&trade;. 
Why Join Global Industrial
At Global Industrial, we&rsquo;re One Team committed to delivering value and empowering our associates to grow. Our culture is built on:<ul><li>
Meritocracy &amp; Pay for Performance &ndash; Your impact drives your rewards</li><li>
High Say-Do Ratio &ndash; We follow through on our commitments</li><li>
Career Growth &amp; Internal Mobility &ndash; We invest in your future</li><li>
Collaboration &amp; Accountability &ndash; One team delivering real results</li></ul> 
Make an impact. Be recognized. Grow your career with us. 
Global Industrial &mdash; Delivering Value Starts Here</div></div><div><div><h2 class="jobSectionHeader"> 
Key Responsibilities</h2></div><div><ul><li>
Answer a high volume of incoming emails, calls, provide active listening to customer issues, and provide requested updated information.</li><li>
Schedule service appointments and dispatch the appropriate service professionals to job sites efficiently.</li><li>
Maintain organized customer files, record service requests, and manage billing and invoicing information.</li><li>
Constantly communicate with customers, mobile crews to relay work orders, messages, and updates.</li><li>
Address customer questions, resolve issues as they arise, and handle unexpected problems that impact service delivery.</li><li>
Accurate, and continuous efforts towards streamlining routes of your respective crews.</li><li>
Maintaining and constant updating of customer portals, or direct communication lines as needed.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Competencies and skills</h2></div><div><ul><li>
Excellent verbal and written communication skills are essential for interacting with customers and field staff.</li><li>
A pleasant phone demeanor, and willingness to maintain direct lines of communication are essential.</li><li>
Must be comfortable using computers, phones, and other office equipment, including specialized dispatch software.</li><li>
Ability to manage multiple tasks, maintain detailed records, and stay organized is crucial for coordinating operations effectively.</li><li>
Must be able to think critically and solve problems quickly, especially under pressure.</li><li>
The role requires the ability to remain calm and efficient in a fast-paced environment.</li><li>
Familiarity with standard office software, and industry relevant Dispatch interfaces.</li></ul>
Triad</div></div><div><div><h2 class="jobSectionHeader">
EEO/AA Statement</h2></div><div>
Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.</div></div></div>

Customer Service Dispatcher, Service Delivery

Carlcare Services Pvt Ltd

Join a rapidly growing leader in Mobile, Accessories, and Solar! Now expanding its horizons to Air Conditioner. We are seeking a high-potential, results-driven Customer Service Associate/ Dispatcher for our Air Conditioner division based in Lahore.The nerve center of our operations , coordinate field teams, delight customers, and keep service running like clockwork.Location Lahore, Pakistan (Office-based)Type Full-timeExperience 2+ Years in Customer Service or Field DispatchingEducation College degree in Business, Marketing, Customer Service, or equivalentLanguage Fluent English + Proficient Urdu (required)Salary: Market CompetitiveWHY THIS ROLE MATTERSEvery service call starts and ends with you. You are the first voice customers hear and the central coordinator who makes sure the right technician reaches the right customer at the right time , efficiently, every single day.WHAT YOU'LL DO<ul><li>Receive, process, and assign service orders for AC maintenance, cleaning, and installation.</li><li>Schedule field technicians based on service type, urgency, and geographic location.</li><li>Monitor real-time order progress and resolve any service exceptions or delays quickly.</li><li>Manage technician scheduling to ensure consistent service capacity across all shifts.</li><li>Coordinate tools, equipment, and spare parts allocation for field teams.</li><li>Handle customer queries with empathy and professionalism , first-call resolution is the goal.</li><li>Build and maintain service quality dashboards , track satisfaction scores, response times, and complaint rates.</li><li>Prepare regular performance reports and share improvement recommendations with management.</li><li>Create and improve emergency response protocols for urgent or out-of-hours calls.</li></ul>WHAT WE'RE LOOKING FOR<ul><li>2+ years in customer service, call center, or field operations dispatching.</li><li>Experience in home appliance or AC service is a strong advantage.</li><li>Familiar with CRM platforms and dispatching/scheduling tools.</li><li>Excellent communication and conflict-resolution skills in both English and Urdu.</li><li>Good knowledge of Pakistani cities and geography for efficient routing.</li><li>Able to stay calm and make smart decisions under pressure.</li><li>Comfortable analyzing data and translating it into actionable service improvements.</li></ul>Work Location: In person

Customer Service Associate/ Dispatcher

Standard Restoration

About Us Standard Restoration helps property owners recover from fire, water, and mold damage. We&rsquo;re one of Utah&rsquo;s leading restoration companies, built on strong relationships and exceptional customer service.About the Role We&rsquo;re looking for a proactive and organized Customer Service Coordinator/Dispatcher to be the hub of our office operations. In this role, you'll manage new incoming leads, support our project managers, and provide excellent service to our clients throughout the restoration process.What You&rsquo;ll Do<ul><li>Answer calls and route leads to the right team members</li><li>Dispatch crews and update project details in our DASH system</li><li>Be the main point of contact for clients and vendors</li><li>Handle follow-ups, collect feedback, and send review requests</li><li>Manage property management platforms and update job progress notes</li></ul>What You Bring<ul><li>2+ years in office support or customer service/dispatch</li><li>Strong multitasking and communication skills</li><li>Ability to prioritize calls and dispatch to our field team immediately</li><li>Tech-savvy and quick to learn new systems</li><li>Organized, dependable, and calm under pressure</li><li>Excellent attitude and attendance</li><li>Restoration industry experience is a plus but not required</li><li>Must be able to pass a background check</li></ul>Why Join Us?<ul><li>Competitive pay and room to grow</li><li>Supportive, team-oriented work environment</li><li>A chance to help people when they need it most</li></ul>Apply today if you&rsquo;re ready to bring your energy and organization to a fast-paced, purpose-driven team!Job Type: Full-timePay: $20.00 - $23.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Customer Service Coordinator/Dispatcher

Redwood Pipe and Drain, Inc.

About UsRedwood Pipe &amp; Drain, Inc. is a locally trusted plumbing company serving Santa Cruz County. We pride ourselves on delivering high-quality service, strong communication, and a customer-first experience. As we continue to grow, we are looking for a motivated and organized Customer Service Representative / Dispatcher (CSR/DSR) to join our team.Job OverviewThe CSR/DSR plays a critical role in daily operations by managing incoming calls, scheduling service appointments, and coordinating technicians in the field. This position requires excellent communication skills, attention to detail, friendly and the ability to multitask in a fast-paced environment.Duties<ul><li>Serve as the primary point of contact for customer inquiries via dial pad phone systems, demonstrating excellent phone etiquette and communication skills.</li><li>Respond to customer inquiries in a professional and friendly manner</li><li>Schedule service appointments and dispatch technicians efficiently</li><li>Communicate clearly with technicians regarding job details, updates, and schedule changes</li><li>Maintain accurate customer records and job notes within our Service Titan CRM system</li><li>Follow up with customers to ensure satisfaction and assist with scheduling future services</li><li>Handle billing inquiries and basic administrative tasks as needed</li><li>Support team operations and contribute to a positive work environment</li><li>Dispatch drivers efficiently by utilizing Service Titan Dispatch Pro</li></ul>Qualifications<ul><li>Previous experience in customer service and/or dispatching (preferred)</li><li>Strong communication and interpersonal skills</li><li>Highly organized with strong attention to detail</li><li>Ability to multitask and prioritize in a fast-paced environment</li><li>Comfortable using computers and CRM software (experience with ServiceTitan is a plus)</li><li>Positive attitude, team-oriented mindset, and strong work ethic</li><li>Excellent communication skills with professional phone etiquette for engaging with customers, drivers, and internal teams.</li></ul>Compensation &amp; Benefits<ul><li>Competitive hourly pay (based on experience)</li><li>Opportunities for growth and advancement</li><li>Supportive team environment</li><li>Ongoing training and development</li></ul>Why Join Redwood Pipe &amp; Drain?<ul><li>Work with a growing, reputable local company</li><li>Be part of a team that values professionalism and customer care</li><li>Make a real impact on customer experience and daily operations</li></ul>How to ApplyPlease submit your resume along with a brief description of your experience. We look forward to hearing from you!Redwood Pipe &amp; Drain, Inc. Your trusted local plumbing professionalsPay: $23.00 - $24.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>Customer service: 1 year (Required)</li></ul>Work Location: In person

Customer Service Representative / Dispatcher (CSR/DSR)

UG Nasons

Looking to hire the right individual who is eager to help others, problem solve and direct technicians throughout the day while multitasking admin work. You would likely work together with a few team members who are currently occupying this role but could use support. We are a family owned company in Middletown, RI who is known for maintaining and installing high efficiency HVAC systems throughout Southern RI. Success in this position will set you up for a strong career that has room to grow and a team eager to improve our operations.
 
We are open 8-4:30 M-F and availability to offer overtime when requested.

Customer Service Representative / Dispatcher (HVAC)

Search 10000+ Customer service dispatcher jobs near you this April. New roles added regularly across leading industries. Apply today.