customer service dispatcher

Ubeo Business Services

<div>Purpose
The primary responsibility of this position is to deliver the best customer experience with their needs, to prioritize calls, dispatch information accordingly and support team members with additional tasks.
Responsibilities<ul><li>
Take incoming customer requests for service and supplies and inputs data into E-Auto</li><li>
Prioritizes calls and dispatch information to the appropriate technician in designated area</li><li>
Schedules service calls and preventative maintenance for technicians based on priority, location, and type of equipment</li><li>
Process auto replenishment orders for supplies for specific customers</li><li>
Audit and process delivery schedules daily for next day delivery/removal of equipment</li><li>
Perform technical assistance and call avoidance routines to expedite service response and prevent unnecessary service calls when possible</li><li>
Additional duties as assigned</li></ul>
Job Related Dimensions<ul><li>
Strong communication skills &ndash; both verbal and written</li><li>
Working knowledge of MS Office to include Word, Excel and Outlook</li><li>
Data entry skills with an attention to detail</li><li>
Must reflect the highest priority emphasis on customer service and satisfaction</li><li>
Requires the ability to multi-task in a fast-paced environment</li></ul>
Qualifications<ul><li>
 HS Diploma or GED</li></ul>
Physical Demands &amp; Work Environment<ul><li>
Ability to sit at desk for prolonged periods of time.</li><li>
Ability to talk on the phone and work with various computer tools and applications.</li><li>
Ability to type and compose written communication in various forms.</li><li>
 Ability to lift 20+lbs on occasion.</li></ul>
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Customer Service / Dispatcher

ANALTYTICA

Job Title: Truck Dispatcher AgentCompany: ATU Logistic Company Location: Lahore Job Type: Full-Time | On-siteJob Description:ATU Logistic Company is seeking a proactive and highly organized Truck Dispatcher Agent to manage daily dispatch operations, assign loads, monitor fleet movement, and ensure smooth logistics coordination. The ideal candidate will have strong communication skills, excellent knowledge of trucking operations, and the ability to handle fast-paced transportation activities with accuracy and professionalism.Key Responsibilities:<ul><li>Dispatch and schedule trucks for local, regional, and long-haul freight operations.</li><li>Manage daily load planning, truck routing, and driver assignments to maximize fleet efficiency.</li><li>Book loads using load boards (DAT, Truckstop, etc.) and maintain strong relationships with brokers and carriers.</li><li>Track shipments in real time using GPS and dispatch software; provide continuous updates to clients and management.</li><li>Negotiate rates with brokers to ensure profitable load margins and cost-effective routing.</li><li>Handle shipment delays, rerouting, driver issues, and emergency situations with quick decision-making.</li><li>Maintain accurate dispatch logs, freight documents, trip sheets, and delivery reports.</li><li>Ensure compliance with DOT/FMCSA regulations, safety standards, and company policies.</li><li>Coordinate with the operations and maintenance teams regarding fleet availability and vehicle inspections.</li><li>Deliver high-level customer service by updating clients on pickup and delivery statuses.</li></ul>Requirements:<ul><li>Proven experience as a Truck Dispatcher, Logistics Coordinator, Freight Agent, or Transportation Planner (preferred).</li><li>Strong understanding of U.S. trucking routes, logistics workflows, load boards, carrier communication, and dispatch systems.</li><li>Excellent communication, negotiation, and problem-solving skills.</li><li>Ability to multitask, prioritize workloads, and work under pressure in a fast-paced environment.</li><li>Proficiency in MS Office, dispatch software, load boards, GPS tracking tools, and CRM systems.</li><li>Willingness to work night shifts or U.S. time zones</li></ul>Benefits:<ul><li>Competitive market salary + performance bonuses</li><li>Growth and training opportunities</li><li>Professional and supportive work environment</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Truck Dispatcher Agent (customer support)

TechBiz Global GmbH

<div>At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking an IT Service Dispatcher specialist to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.<div> 
What you will do: 
You are the control center of our IT service operations. 
Daily Responsibilities: 
<ul><li>Receive and Prioritize: Take incoming customer requests via phone, email, or ticket system and assess their urgency.</li><li>Schedule Technicians: Coordinate appointments for technicians, plan their assignments, and proactively track progress.</li><li>Sales Support: You coordinate and schedule appointments with new potential clients for our sales team.</li><li>Keep Operations Running: Ensure smooth daily business operations by monitoring open tickets and following up as needed.</li><li>Customer Communication: Serve as the main interface between customers and internal teams, providing updates and managing expectations.</li><li>Problem Solving: React quickly to emergencies or schedule changes and find solutions on the spot.</li></ul></div><div> 
Requirements: 
Must-Haves: 
&#9989; You love organization &ndash; planning, coordinating, and keeping track of multiple things at once energizes you. 
&#9989; Careful and structured work style &ndash; you're reliable and take ownership of your tasks. 
&#9989; Solution-oriented mindset &ndash; when problems arise, you find ways to fix them. 
&#9989; Strong service awareness &ndash; customer satisfaction is important to you. 
&#9989; Excellent communication skills &ndash; you can talk to customers and technicians clearly and professionally. 
&#9989; Team player attitude &ndash; you work well with others and support your colleagues. 
&#9989; German proficiency (B1+ minimum) &ndash; you can communicate effectively with German-speaking customers and colleagues. 
Nice to Have: 
<ul><li>Previous experience in dispatcher, coordinator, or customer service roles.</li><li>Familiarity with ticketing systems or dispatch software.</li></ul> 

What We Offer 
<ul><li>100% Remote Work: Work from where you are comfortable (e.g., Georgia, Poland, Romania, or anywhere in Europe). No commute.</li><li>Full-Time Position: A stable, permanent job with regular hours.</li><li>Flexible Working Hours: Standard hours are usually between 8:00 AM and 6:00 PM (CET/German time). We can discuss the exact schedule.</li><li>Professional Onboarding: We will teach you everything you need to know about our systems and processes.</li><li>Long-Term Stability: We are looking for a long-term team member, not a short-term freelancer.</li></ul></div></div>

IT Service Dispatcher

D&H Air Conditioning and Heating Company, Inc.

Join Our Family at Tucson's #1 HVAC Company!For over 66 years, we&rsquo;ve proudly served the Tucson community, and we&rsquo;re looking for a dynamic, outgoing, and highly organized dispatcher to join our service team. If you have a positive attitude, exceptional communication skills, and a passion for customer service, we want to hear from you!What We&rsquo;re Looking For: We are searching for a dispatcher who will bring a fun and friendly personality to our family-oriented team. Whether you have HVAC or plumbing experience or not, we&rsquo;ll provide training to help you succeed! If you have prior HVAC or plumbing experience, we&rsquo;ll offer competitive pay for your expertise.Key Responsibilities:<ul><li>Deliver outstanding customer experiences with every interaction.</li><li>Effectively communicate with customers, service technicians, and team members.</li><li>Stay highly organized to manage dispatching and service calls efficiently.</li><li>Be a dependable team player in a fast-paced environment.</li></ul>Required Skills:<ul><li>Dispatch experience.</li><li>Exceptional communication and people skills.</li><li>Positive attitude and a passion for helping others.</li><li>Strong organizational abilities and attention to detail.</li><li>Solid computer skills and ability to learn new systems quickly.</li><li>Highly dependable and trustworthy.</li><li>Service Titan experience is a HUGE plus!</li></ul>Why Join Us?<ul><li>Full-time position with competitive pay.</li><li>Health, dental, and vision insurance</li><li>401(k) program and AFLAC benefits</li><li>Paid vacation, along with accrued sick pay.</li><li>Your Birthday is a paid day off!</li><li>A fun, supportive, and family-oriented work environment where your contributions are valued!</li></ul>Ready to become part of our team? If you&rsquo;re looking for a job that&rsquo;s rewarding, fun, and with a team that treats you like family, we&rsquo;d love to meet you!We look forward to hearing from you soon!Job Types: Full-time, ContractPay: $20.00 - $24.00 per hourBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Referral program</li><li>Retirement plan</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Do you have experience using Service Titan?</li><li>Do you have experience working in HVAC or Plumbing dispatch?</li></ul>Experience:<ul><li>Customer service: 1 year (Preferred)</li><li>Dispatching: 2 years (Preferred)</li></ul>Language:<ul><li>Spanish (Preferred)</li></ul>Ability to Commute:<ul><li>Tucson, AZ 85714 (Required)</li></ul>Work Location: In person

Fun and Friendly HVAC & Plumbing Dispatcher

Advanced Air Home Services

<div>Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future.
Are you ready to be Part of Something BIGGER!
Advanced Air Home Services, a Southern Home Services Company, is looking for a dynamic-Dispatcher to join a thriving business that believes in work life balance and cares about YOU!
About this role:
As a Dispatcher, at Advanced Air Home Services, you will play a vital role in ensuring our customers receive exceptional service and support. You will be the first point of contact for inquiries and requests, helping to create a positive experience that reflects our commitment to quality and customer care. Your proactive approach and problem-solving skills will be essential in fostering strong relationships with our clients and enhancing their overall experience with our services.
In this role, you will be responsible for:<ul><li>
Respond to incoming customer inquiries and requests with professionalism and a friendly demeanor, ensuring a welcoming experience.</li><li>
Serve as a key liaison between customers, technicians, sales team, and management to facilitate effective communication and address service needs promptly.</li><li>
Efficiently schedule service and routine maintenance appointments, ensuring optimal use of resources and timely responses to customer needs.</li><li>
Maintain and update customer records based on interactions, ensuring accurate and accessible information for future reference.</li><li>
Provide detailed information about our products and services, helping customers make informed decisions that best suit their needs.</li><li>
Troubleshoot and resolve customer issues and concerns with empathy and urgency, ensuring customer satisfaction.</li><li>
Develop and maintain an extensive knowledge base of our evolving products and services to better assist customers and enhance their experience.</li><li>
Participate in in-house training on products, services, and office software necessary for effective performance in this role.</li><li>
Additional duties as assigned.</li></ul> 
Required Qualifications:<ul><li>
A minimum of 1 year of administrative or customer service experience in an office environment is required.</li><li>
Proven ability to cultivate strong rapport with customers and colleagues alike.</li><li>
Strong organizational and time management skills, with the ability to prioritize tasks and see them through to completion.</li><li>
Ability to work independently while maintaining integrity in a structured yet relaxed atmosphere.</li><li>
A genuine passion for helping others with patience and empathy.</li><li>
Excellent written and verbal communication skills to convey information clearly and effectively.</li></ul>
The physical requirements of this job include:<ul><li>
Perform work while sitting and/or standing at an individual work station or office</li><li>
Communicate verbally via phone or other communication device.</li><li>
Ability to stand, walk and sit; talk or hear, both in person and by telephone</li><li>
Use hands to type, handle or feel objects or controls; reach with hands and arms.</li><li>
Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds.</li><li>
Work is usually performed in an indoor office environment.</li></ul> 
Southern Home Services will make reasonable accommodations to allow an employee to perform the essential functions of the job. 
Benefits:
We offer a rewarding career path with great benefits, flexible schedules, professional and on-the-job training, and growth plans. Be a part of the team our customers call the finest in the industry.<ul><li>
Reliable, Year-Round Work</li><li>
Weekly Paychecks</li><li>
Paid Time Off and Paid Holidays</li><li>
Comprehensive Medical, Dental and Vision Benefits</li><li>
Health savings accounting</li><li>
Flexible spending account</li><li>
Growth Opportunities</li><li>
Employee discounts</li><li>
Company paid short term life insurance</li><li>
Life insurance</li></ul>
This is a non-exempt position.
Southern Home Services is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. The policy applies to all employment practices within our organization.</div>

Dispatcher

Hashtag Trend

We&rsquo;re hiring Experienced &lsquo;Customer Service Executive, for our USA-based campaign &ldquo;Logistics &amp; Dispatch&rdquo;.We are looking experience dispatcher andRequirements:<ul><li>Graduation/A level</li><li>Fluent in English</li><li>6 months to 1 Year experience</li><li>Knowledge About Truck Dispatching Campaign and Work</li></ul>Perks &amp; Benefits:<ul><li>Saturday &amp; Sunday Off</li><li>Transport facility for Females</li><li>Daily Meal</li><li>Career Growth</li><li>Events &amp; Celebrations</li><li>Acquire leadership and teamwork skills</li></ul>Timings: 5pm - 2am (night-shift only)Location: Webex Enterprises (LDA Branch) Plot 1090, Block C Lda Avenue Phase 1 Lda Avenue, LahoreAPPLY AT: hr@webexenterprises.comor WhatsApp at 03196490484Job Types: Full-time, FresherPay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Experienced Customer Service Representative- Truck Dispatcher

Transdev

<div>Fixed Route Dispatcher / Customer Service
Transdev in Jefferson Parish, Louisiana is hiring a Dispatcher/Customer Service. Dispatcher/ Customer Service oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.
Transdev is proud to offer:
Competitive compensation package of $24.55 to 26.68.
Benefits include:
<ul><li>Vacation: minimum of two (2) weeks</li>
<li>Sick days: 5 days</li>
<li>Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.</li>
</ul>Benefits may vary depending on location policy. The above represents the standard Corporate Policy.
Key Responsibilities:
<ul><li>Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.</li>
<li>Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.</li>
<li>Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.</li>
<li>Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.</li>
<li>Communicate job requirements and responsibilities to drivers.</li>
<li>Day to day scheduling, counseling, and submitting evaluation reports to local management.</li>
<li>Conduct on-the-scene accident investigations; assist drivers in preparing accident reports, OSHA reports and safety violations documents.</li>
<li>Develop and host driver training and safety courses; train new drivers and retrain drivers involved in accidents.</li>
<li>Observe drivers on the road - correct safety problems on the scene while documenting violations.</li>
<li>Liaison between drivers and both the customers and organization in customer service concerns</li>
<li>Evaluate and monitor driver safety and performance in compliance with legal, employment and labor policy matters.</li>
<li>Assist Safety Manager with DOT/FTA compliance - drug testing and recordkeeping.</li>
<li>Able to work at different properties if needed.</li>
<li>Able to work at terminal if needed.
</li><li>Operate Clever Devices.</li>
<li>Use Lytx-Angeltrax to help correct driving behaviors.
</li><li>Other duties as required.
</li></ul>Qualifications
<ul><li>High School Diploma or GED required; Technical degree preferred.</li>
<li>3&ndash;5 years&rsquo; experience in transportation operations, including dispatching and/or supervisory responsibilities (transit supervisory experience preferred).</li>
<li>Strong communication, customer service, and interpersonal skills.</li>
<li>Ability to manage emergencies and resolve problems effectively using sound judgment.</li>
<li>Computer proficiency, including Microsoft Outlook, Word, Excel, and PowerPoint.</li>
<li>Knowledge of DOT/FTA regulations and compliance requirements.</li>
</ul>Physical Requirements:
The essential functions of this position require the ability to:
<ul><li>Work outside in varying temperature, weather, and humidity conditions-100% of the job is performed outside, work alone and in remote locations.</li>
<li>Sit for extended periods (up to 6&ndash;8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces</li>
<li>Push and pull objects up to 20pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level</li>
<li>Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.</li>
</ul>Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
<ul><li>Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).</li>
<li>Successfully pass a pre-employment drug screen.</li>
</ul>About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev &ndash; the mobility company &ndash; empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
California applicants: PleaseClick Herefor CA Employee Privacy Policy. 

Job Category: Operations Management &amp; Supervisory
Job Type: Full Time
Req ID: 6794
Pay Group: 6F9
Cost Center: 480
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev &ndash; the mobility company &ndash; empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.</div>

Fixed Route Dispatcher / Customer Service

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