customer service dispatcher

Innovative Heating, Cooling, and Plumbing

<p><b>About Us:</b></p><p>Innovative Heating, Cooling, and Plumbing is a leading provider of heating, cooling, and plumbing services, committed to delivering exceptional customer experiences. Our team prides itself on professionalism, efficiency, and innovation. We are seeking a motivated and organized Dispatcher to join our dynamic team.</p><p><b>Job Summary:</b></p><p>The Dispatcher plays a critical role in coordinating field service operations, ensuring timely and efficient scheduling of technicians to meet customer needs. This role requires excellent communication, multitasking, and problem-solving skills to manage schedules, provide real-time updates, and ensure optimal workflow.</p><p>Work Hours are Full-Time - Monday through Friday 8:00 AM &ndash; 5:00PM. Weekends, if necessary, some overtime.</p><p>Hourly Pay: $19 +, based on experience. Plus, monthly bonus incentives.</p><p>This position reports to: <i>Customer Service Representative Manager</i></p><p><b>Qualifications:</b></p><p><b>Required Skills:</b></p><ul><li>Proven experience as a dispatcher, scheduler, or in a similar role (HVAC or plumbing industry preferred).</li><li>Strong organizational and multitasking abilities.</li><li>Excellent verbal and written communication skills.</li><li>Proficiency in dispatch and scheduling software (e.g., ServiceTitan preferably or similar).</li><li>Basic knowledge of HVAC and plumbing terminology is a plus.</li></ul><p><b>Education &amp; Experience:</b></p><ul><li>High school diploma or equivalent; additional training or certifications in customer service or office management are advantageous.</li><li>2+ years of experience in dispatching or a customer service-focused role.</li></ul><p><b>Other Requirements:</b></p><ul><li>Ability to thrive in a fast-paced environment and remain calm under pressure.</li><li>Strong problem-solving skills and attention to detail.</li><li>Team player with a customer-first mindset.</li></ul><p><b>Key Responsibilities:</b></p><p><b>Scheduling &amp; Dispatching:</b></p><ul><li>Efficiently schedule and dispatch HVAC and plumbing technicians to customer locations based on priority and geographic proximity.</li><li>Adjust schedules dynamically to accommodate emergencies, cancellations, or delays.</li><li>Communicate with technicians throughout the day to ensure timely and accurate job completion.</li></ul><p><b>Customer Service:</b></p><ul><li>Act as the primary point of contact for customers regarding scheduling updates, ETA notifications, and service inquiries.</li><li>Address customer concerns professionally and escalate unresolved issues to management as needed.</li></ul><p><b>Operational Coordination:</b></p><ul><li>Monitor service requests, job statuses, and technician locations using dispatch software.</li><li>Collaborate with team members to optimize routes and minimize travel time.</li><li>Ensure technicians have all necessary job details, including customer history, equipment needs, and job site information before leaving the job site.</li></ul><p><b>Administrative Duties:</b></p><ul><li>Maintain accurate records of service calls, technician schedules, and customer interactions.</li><li>Generate reports for completed and pending service orders.</li><li>Work with vendors and suppliers on ordering parts for repairs and notifying customers of lead time.</li></ul><p><b>Benefits:</b></p><p>&middot; Monthly bonus incentives if KPI&rsquo;s are met or exceeded.</p><p>&middot; Health, Dental, Vision, and Supplemental insurance.</p><p>&middot; Paid time off (PTO) and 6-paid holidays.</p><p>&middot; Ongoing training and professional development opportunities.</p><p>Job Type: Full-time</p><p>Pay: $19.00 - $24.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Vision insurance</li></ul><p>Experience:</p><ul><li>Dispatching: 2 years (Required)</li></ul><p>Ability to Commute:</p><ul><li>Orange, TX 77630 (Required)</li></ul><p>Work Location: In person</p>

Customer Service Dispatcher

AAA Movers LLC

<p><b>Company:</b> AAA Movers Minneapolis<br/><b>Location:</b> Minneapolis, MN (Onsite)<br/><b>Job Type:</b> Full-Time, Salaried</p><p>Job Title</p><p><b>Dispatcher &ndash; Moving &amp; Logistics (AAA Movers Minneapolis)</b></p><p>Job Description</p><p>AAA Movers Minneapolis is hiring a <b>Dispatcher</b> to help run day-to-day operations for our moving crews. This role is critical to keeping jobs on schedule, customers happy, and crews efficient. You&rsquo;ll be the hub between customers, movers, and management.</p><p>This is an in-office role at our Minneapolis location.</p><p>Schedule</p><ul><li><b>Monday&ndash;Friday</b></li><li><b>Every other Saturday: 8:00 AM &ndash; 2:00 PM</b></li></ul><p>Responsibilities</p><ul><li>Schedule and dispatch moving crews daily</li><li>Answer inbound calls for movers and customers</li><li>Enter and manage job details in <b>SmartMoving CRM</b></li><li>Adjust schedules for same-day changes and urgent requests</li><li>Run and report daily KPIs (on-time arrivals, crew utilization, labor hours, job completion, etc.)</li><li>Communicate with Operations and Sales teams</li><li>Confirm job details with customers</li><li>Ensure crews have all job details, addresses, and service notes</li><li>Support morning huddles and daily operations</li></ul><p>Qualifications</p><ul><li>1+ year experience in dispatching, scheduling, logistics, or operations (moving industry preferred)</li><li>Strong phone and customer service skills</li><li>Comfortable using CRM/software (SmartMoving a plus &ndash; training provided)</li><li>Organized, detail-oriented, able to multitask</li><li>Calm under pressure in a fast-paced environment</li></ul><p>Compensation &amp; Benefits</p><ul><li><b>$60,000 per year (salary)</b></li><li><b>Health benefits</b></li><li><b>Paid Time Off (PTO)</b></li><li>Stable, year-round work</li><li>Growth opportunities within AAA Movers</li></ul><p>Why AAA Movers?</p><p>We&rsquo;re a leading Minneapolis moving company with long-term growth opportunities for the right person.</p><p>Pay: $50,000.00 - $60,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Health insurance</li><li>Paid time off</li></ul><p>Work Location: In person</p>

Principle Health Systems

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div>Imaging Operations</div><div>
Client Services Representative Dispatcher</div><div></div><div><br>
We are looking for a dependable, proactive, and detail-oriented <b>Client Services Representative</b> <b>Dispatcher</b> to join our Imaging Client Support team. In this role, you will serve as a key resource between our internal teams and clients&mdash;ensuring smooth operations, timely communication, and exceptional customer support. You will contribute to the success of our healthcare and diagnostics services by providing administrative support and maintaining professional relationships with clients and partners.</div><h1 class="jobSectionHeader">
RESPONSIBILITIES</h1><div>
Customer Communication and Support</div><ul><li>
Respond to customer inquiries via phone and email in a courteous and knowledgeable manner.</li><li>
Take ownership of each inquiry, utilizing available resources to resolve issues quickly and thoroughly.</li><li>
Maintain a thorough understanding of internal systems and processes related to the capturing of the images.</li></ul><div>
Administrative and Cross-Departmental Support</div><ul><li>
Maintain and print documents for new customer In-Service binders.</li><li>
Collaborate with internal departments&mdash;including Radiology and Diagnostics&mdash;to support cross-functional initiatives.</li><li>
Assist with daily administrative reporting and internal projects as needed.</li></ul><p>
Dispatch Duties</p><ul><li>
Ensure all orders are properly dispatched, completed, and processed in accordance with policies and procedures.</li><li>
Review, organize, and distribute orders based on coverage areas, effectively utilizing on-duty imaging technologists</li><li>
Track and follow up on all assignments dispatched during the shift.</li><li>
Collaborate with Imaging Management, Imaging Technologists ,and other services to ensure order completion.</li><li>
Document issues that occur throughout the shift and escalate as necessary.</li><li>
Investigate and troubleshoot unexpected problems, providing immediate resolution when possible.</li><li>
Communicate customer concerns or potential issues to the sales team and imaging managers with recommendations for resolution.</li><li>
Serve as a friendly, helpful, and knowledgeable representative of PHS imaging services.</li><li>
Perform other dispatcher duties as assigned by the manager.</li></ul><h1 class="jobSectionHeader">
REQUIREMENTS</h1><ul><li>
Prior customer service experience is a plus but not required.</li><li>
Effective verbal and written communication skills.</li><li>
Ability to manage tasks independently and with minimal supervision.</li><li>
Proficiency with Microsoft Office (Outlook, Excel, Word); ability to adapt to new systems quickly.</li><li>
Comfortable working in a fast-paced, detail-driven environment.</li><li>
Physical ability to sit for extended periods and lift/move heavy items when necessary.</li></ul><h1 class="jobSectionHeader">
PHYSICAL AND MENTAL REQUIREMENTS</h1><ul><li>
Strong attention to detail and organizational skills.</li><li>
Ability to multitask and remain focused in a dynamic environment.</li><li>
Physically capable of lifting and moving supplies as needed.</li><li>
Capacity to maintain professionalism when interacting with various teams and clients.</li></ul><div></div><div><i><br>
We are an Equal Opportunity Employer and committed to providing reasonable accommodations to individuals with disabilities. If you require accommodations during the application or interview process, please contact hradmin@principlehs.com.</i></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><br>
7am-3:30pm, Monday through Friday</div>

Medical Customer Service (Dispatcher)

Aire Serv

<p></p><div><p>As a <b>Customer Service Representative &amp; Dispatcher</b>, you are a key member of the team and represent Aire Serv on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and employees.</p><p>
You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.</p><p></p><p><b><br>
Specific Responsibilities:</b></p><ul><li>Receive incoming calls in a professional and courteous manner</li><li>Scheduling appointments</li><li>Assigning daily work/calls to other team members</li><li>Perform marketing and sales functions to sell additional work and earn business</li><li>Complete work orders, return customer calls and respond to customer complaints</li><li>Maintain office services by organizing office operations and procedures, and preparing and reviewing purchase orders.</li><li>Perform other duties as needed which may include cross-training in related positions</li></ul><p></p><p><b><br>
Job Requirements:
</b></p><ul><li>Administrative experience preferred</li><li>Strong written and verbal communication skills</li><li>Detail-oriented with strong data entry skills</li><li>Positive Attitude</li><li>Team player who can work independently</li><li>General computer knowledge, including Microsoft Office</li><li>Typing skills are a plus</li></ul><p><b>
Benefits &amp; Pay</b></p><p>
The pay range for this position is $35,000to $50,000, and depends on your experience and knowledge as a CSR?Dispatcher</p><p><b>
We are actively interviewing for this position - Apply today and our hiring manager will follow up!</b></p><p>
With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our code of values of Respect, Integrity, and Customer Focus while having fun in the process!</p></div>

Customer Service Representative / Dispatcher

<div><p>Compensation &amp; Benefits</p><ul><li><b>
Hourly Pay:</b> $18 &ndash; $23, based on experience and fit</li><li><b>
Incentives &amp; Commissions:</b> Performance-based bonuses and commission opportunities to reward results</li><li><b>
Benefits:</b> Comprehensive benefits package that supports your well-being and professional growth (varies by location). Your plan will be reviewed following the 3-month probationary period to ensure it best fits your needs.</li></ul><p>
Job Overview</p><p>
As a <b>Customer Service Representative &amp; Dispatcher</b>, you are a key member of the team and represent Aire Serv on support calls. You will handle service requests, schedule appointments, and manage customer interactions with professionalism and courtesy. Exemplifying our Code of Values, you will consistently show respect and integrity while helping customers and supporting your team.</p><p></p><p><br>
Responsibilities</p><ul><li>
Answer incoming calls in a professional and courteous manner</li><li>
Schedule service appointments efficiently</li><li>
Assign daily work and calls to other team members</li><li>
Perform marketing and sales functions to promote additional services and earn new business</li><li>
Complete work orders, return customer calls, and resolve complaints</li><li>
Maintain office services by organizing operations, procedures, and purchase orders</li><li>
Assist in other office duties as needed, including cross-training in related roles</li></ul><p>
Requirements</p><ul><li>
Prior administrative experience preferred</li><li>
Strong written and verbal communication skills</li><li>
Detail-oriented with excellent data entry accuracy</li><li>
Positive, professional attitude with strong customer focus</li><li>
Team player who can also work independently</li><li>
General computer proficiency (Microsoft Office)</li><li>
Typing skills considered an asset</li></ul><p>
Why Join Aire Serv?</p><p>
With more than 200 locations across the U.S. and Canada, Aire Serv is a trusted name in heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. Our team of qualified experts is dedicated to living our Code of Values&mdash;<b>Respect, Integrity, and Customer Focus</b>&mdash;while having fun in the process.</p><p>
We are actively interviewing for this position. <b>Apply today and our hiring manager will follow up!</b></p></div><p></p>

Lamar Heat & Air

<div><h2 class="jobSectionHeader"><b>HVAC Customer Service Representative / Dispatcher - Lamar Heat &amp; Air</b></h2><p><b>
Location: Aledo, TX</b></p><p><b>
Type: Full Time</b></p><p></p><p><br>
Do you love turning chaos into a clean schedule?</p><p>
Do you keep your cool when the phones blow up and a tech is running late?</p><p>
Do you enjoy helping customers feel taken care of&mdash;while keeping the team moving?</p><p>
Want a real seat at the table with a local company that&rsquo;s growing fast (and doing it the right way)?</p><p></p><h2 class="jobSectionHeader"><b><br>
The Role (Your Day-to-Day)</b></h2><p>
You&rsquo;re the &ldquo;air traffic control&rdquo; for our service department.</p><p></p><p><br>
A great day in this job looks like: you come in, open ServiceTitan, and you&rsquo;ve already got today&rsquo;s calls organized. You answer the phone with confidence, get the customer calm and clear on the issue, and get the right technician to the right home&mdash;fast. You keep techs updated, customers informed, and the schedule clean. You follow up on quotes and unsold calls, and you help us turn great service into repeat customers.</p><p></p><p><br>
This role matters because it <b>protects capacity</b>, <b>boosts revenue</b>, and <b>keeps the owner out of the weeds</b>&mdash;so the whole company can grow.<br>
</p><p></p><br>
<h2 class="jobSectionHeader"><b>What You&rsquo;ll Be Responsible For</b></h2><ul><li>
Answer inbound calls, book service, and create clear, complete jobs in <b>ServiceTitan</b> (notes, tags, priority, customer expectations)</li><li>
Dispatch and adjust schedules in real time (late calls, emergencies, parts delays, tech availability)</li><li>
Keep customers informed with accurate ETAs and calm, professional communication (no surprises)</li><li>
Support techs with tight info handoffs (history, symptoms, access notes, pricing approvals, follow-ups)</li><li>
Run outbound follow-ups (unsold estimates, maintenance plan opportunities, &ldquo;how did we do?&rdquo; touchpoints)</li><li>
Keep records clean and organized (job notes, call outcomes, payments, memberships, and basic admin support)</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
What Makes You a Fit</b></h2><ul><li><b>
ServiceTitan experience is required</b> (you&rsquo;ve used it in a real home services office&mdash;not &ldquo;watched a video&rdquo;)
</li><li>You&rsquo;re confident on the phone: warm, clear, and able to guide customers (even when they&rsquo;re stressed)</li><li>
You can multitask under pressure without getting sloppy (accuracy matters here)</li><li>
You&rsquo;re organized, direct, and accountable (you don&rsquo;t hide problems&mdash;you solve them)</li><li>
You&rsquo;re a team-first person (&ldquo;we &gt; me&rdquo;) and you can handle feedback without taking it personally
</li><li>In-person role in <b>Aledo, TX</b> (reliable commute is non-negotiable)</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Compensation + Perks</b></h2><ul><li><b>
Base pay:</b> <b>$18/hour + Incentives
</b></li><li><b>Paid time off</b></li><li><b>
Training rhythm built-in:</b> weekly team training + Friday team breakfasts<br>
</li></ul><p></p><br>
<h2 class="jobSectionHeader"><b>Our Hiring Process</b></h2><p>
We move fast and we don&rsquo;t ghost people.</p><br>
<p></p><ul><li>
Click apply and answer a few Who, What, When questions. (5 min)</li><li>
You'll get a text for a quick skill test. (5-9 min)</li><li>
You'll get a text for quick 1-way video questions. (~9 min)</li><li>
You'll be texted a link for a ~15min questionnaire that will help match you to the job.</li><li>
We'll send you a link to get scheduled for an in-person interview.</li><li>
You can easily be in for an interview within a couple days from right now.</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Why You&rsquo;ll Love Working Here</b></h2><ul><li><b>
Local legacy, real trust:</b> serving the Tarrant and Parker County communities since <b>1981</b>
</li><li><b>Team over ego:</b> you won&rsquo;t be left hanging&mdash;but you&rsquo;ll be expected to own your lane
</li><li><b>Direct communication:</b> we say what we mean and fix issues quickly (no drama, no guessing games)
</li><li><b>Growth mindset:</b> weekly training and real development&mdash;not &ldquo;figure it out&rdquo; culture
</li><li><b>Hard on mistakes, soft on people:</b> we care, we coach, and we keep standards high<br>
</li></ul><p></p><br>
<p><b>Not for you if:</b> you hate structure, avoid accountability, or you need constant hand-holding.</p><p></p><p><b><br>
Perfect for you if:</b> you like being the calm center of the storm and you take pride in running a tight ship.</p><p></p><h3 class="jobSectionHeader"><b><br>
If you&rsquo;re a home services</b><b> CSR/Dispatcher</b><b> who can keep the schedule tight and customers happy&mdash;</b><b>hit apply.</b></h3><p></p><p><br>
We&rsquo;ll respond quickly, and you&rsquo;ll know exactly where you stand.</p>
<h3 class="jobSectionHeader"><b>Requirements</b></h3>
<ul><li><b>Employment Type:</b> Full-time</li><li><b>
Work Hours:</b> 40 to 50 hours work</li><li><b>
Required Education:</b> High school or equivalent</li><li><b>
Required Experience:</b> Experienced(1) years</li></ul></div>

Customer Service Representative/Dispatcher

Darr Equipment Co.

<p><b>Position Overview</b><br/>The Customer Service Advisor (CSA) will work with a Service Manager and will be the Team Admin for approximately 10-15 technicians. The position will be responsible for handling all aspects of the Customer Experience and ensuring customers are satisfied with their Darr Equipment service interactions. The CSA works with parts, rental, sales and other service team members to ensure all service jobs are completed to the satisfaction of the customer and helps to ensure jobs are on time and within budget per service guidelines. The most important job function for the Customer Service Advisor is communicating with the customer every step of the process.</p><p><b>Reporting &amp; Supporting Positions</b><br/>There are no reporting positions.<br/>Supporting positions include Warranty Claims Analyst, Technical Communicator, Trainer, and Parts Specialist. The CSA will work alongside these service and parts team members to ensure all aspects of the customer experience are handled accordingly.</p><p><b>Essential Duties and Key Responsibilities</b></p><ul><li>Field incoming calls for service requests from customers.</li><li>Open and assign work orders to technicians. (May not apply at all branches)</li><li>Schedule and dispatch technicians. (May not apply at all branches)</li><li>Communicate with Parts Specialists daily regarding updates on backordered parts.</li><li>Process all completed work orders daily and review for accuracy. Call customers for purchase orders if required before final review and costing.</li><li>Communicate with customer on regular intervals and keep customer informed of status at each step through the process. The customer should never have to call Darr for an update on their service repairs.</li><li>Work with Service Manager / Operations Manager to handle any customer billing issues or disputes.</li><li>Work with Warranty Analysts to ensure timely completion of all warranty work orders and assist with obtaining any items needed for claims processing</li><li>Verify and approve time entry in Paycom and ERP daily for your assigned team of technicians.</li><li>Work with Team Leads and technicians to keep jobs within assigned hours and on schedule.</li><li>Work with Service Manager to monitor and manage the WIP for your assigned team of technicians</li></ul><p><b>Minimum Education, Skills, and Professionalism</b></p><ul><li>High School diploma or equivalent required</li><li>Customer service oriented and driven to satisfy</li><li>Strong phone and person to person communication skills</li><li>Ability to multitask and pay close attention to details</li><li>Excellent organization and time management skills</li></ul><p><b>Working Conditions</b><br/>This is an office position in a fast-paced environment. This position requires normal eyesight, reading, writing, listening, and speaking abilities. May involve minor lifting and/or working with hands from time to time.</p><p><b>Physical Requirements and Work Content</b><br/>Americans with Disability Specifications: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is occasionally required to stand, move, operate with hands and arms, and lift up to 25 pounds. The employee is regularly required to use hands to operate or feel objects, tools or controls, communicate, distinguish or identify, adjust or focus.</p><p><b>Full-Time Employee Benefits</b></p><ul><li>Health, Dental, and Vision Insurance through Blue Cross Blue Shield</li><li>Paid Time Off (PTO) and 9 Paid Holidays</li><li>Fidelity 401(K) with Company Match</li><li>Short-Term and Long-Term Disability insurance</li><li>Life Insurance</li><li>Flexible Spending Account (FSA) or Health Savings Account (HSA)</li><li>Referral Bonus Opportunities</li><li>Tuition Reimbursement</li></ul><p>Pay: $25.00 - $32.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Customer Service Advisor (Dispatcher)

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Customer Service Dispatcher

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Medical Customer Service (Dispatcher)

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Customer Service Representative / Dispatcher

Customer Service Representative/Dispatcher

Customer Service Advisor (Dispatcher)