customer service dispatcher

MBA Supply Co

Customer Service / Dispatcher &ndash; Delivery &amp; OperationsMBA Supply is seeking a highly organized and customer-focused Customer Service / Dispatcher to manage daily customer communication and coordinate delivery operations.This role sits at the center of our business, ensuring customer commitments are met by coordinating truck routes, scheduling deliveries, and communicating effectively with customers, drivers, and internal teams. The ideal candidate thrives in a fast-paced environment, can think on their feet, and takes ownership of ensuring orders are delivered accurately and on time.Key Responsibilities<ul><li>Serve as the primary point of contact for customer inquiries, order updates, and delivery scheduling.</li><li>Coordinate and dispatch daily truck routes and deliveries, ensuring efficient routing and on-time service.</li><li>Communicate with drivers to provide route details, updates, and issue resolution in real time.</li><li>Confirm and manage delivery appointments, special instructions, and job site requirements.</li><li>Monitor order status and proactively communicate delays, changes, or issues to customers and internal teams.</li><li>Work closely with sales, warehouse, and operations to ensure orders are accurate and ready for delivery.</li><li>Handle and resolve issues such as missed deliveries, damaged goods, and customer complaints.</li><li>Maintain accurate records in the system, including delivery notes, scheduling updates, and customer communication.</li><li>Assist with order entry, invoicing coordination, and general administrative support as needed.</li></ul>Qualifications / Requirements<ul><li>2+ years of experience in customer service, dispatching, logistics, or a similar role.</li><li>Experience in delivery scheduling, route coordination, or working with drivers is strongly preferred.</li><li>Ability to manage multiple priorities in a fast-paced, time-sensitive environment.</li><li>Strong communication skills with the ability to handle customers and drivers professionally under pressure.</li><li>Highly organized with strong attention to detail.</li><li>Comfortable using ERP systems, dispatch software, or similar tools.</li><li>Problem-solving mindset with the ability to make quick, practical decisions.</li><li>Spanish-speaking ability is a strong plus.</li></ul>Pay: $45,000.00 - $65,000.00 per yearLanguage:<ul><li>Spanish (Preferred)</li></ul>Work Location: In person

Customer Service / Dispatcher – Delivery & Operations

Carolina Heating Service

CSR / Dispatcher (Customer Service Representative)
 Carolina Heating – Where great service meets hometown comfort.
 Job Summary
 Carolina Heating is seeking a highly organized and customer-focused CSR/Dispatcher to be the communication hub of our service team. In this role, you’ll manage incoming calls, schedule service appointments, and coordinate technicians in the field to keep operations running smoothly. You’ll play a key part in delivering a seamless customer experience—from the first phone call to job completion.
 What You’ll Do
 <ul>
<li>Answer inbound calls and respond to customer inquiries with professionalism and urgency</li>
<li>Schedule, confirm, and adjust service appointments efficiently</li>
<li>Dispatch technicians based on location, skillset, and priority</li>
<li>Communicate clearly with field technicians to ensure timely service delivery</li>
<li>Monitor job progress and adjust schedules as needed throughout the day</li>
<li>Provide customers with updates, ETAs, and follow-up communication</li>
<li>Maintain accurate records in dispatch and CRM systems</li>
<li>Assist with invoicing, work orders, and basic administrative tasks</li>
<li>Support the team in meeting daily performance and service goals</li>
</ul>
What You Bring
 <ul>
<li>Previous experience in customer service, dispatch, or call center environment preferred</li>
<li>Strong communication and multitasking skills in a fast-paced setting</li>
<li>Excellent organizational and problem-solving abilities</li>
<li>Comfortable using scheduling software and computer systems</li>
<li>Ability to remain calm and professional under pressure</li>
<li>Team-oriented mindset with a customer-first attitude</li>
<li>High school diploma or equivalent required</li>
</ul>
Why Join Carolina Heating?
 At Carolina Heating, we take pride in serving our community with honesty, reliability, and skill. You’ll be part of a supportive team that values hard work, clear communication, and a positive workplace culture—with just the right amount of Carolina ease.
 Equal Opportunity Employer (EEO)
 Carolina Heating is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, and we do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status.

Customer Service Representative/Dispatcher

Modern Gas Sales, Inc.

Potential applicants will be expected to perform customer service duties such as answer the phone, enter orders, input service requests, work the cash register, work with other office team members to accomplish tasks, send faxes, make copies and other standard office tasks. Hours will be 8:00am to 4:30pm and Saturdays 8:00am to 1:00pm.Candidates will also have experience working as a dispatcher.Job Type: Full-timePay: $15.00 - $20.00 per hourWork Location: In person

We are looking for a Customer Service Representative / Dispatcher to join our team ! The candidate must be pleasant, reliable, and an accurate individual who works well with others, as well as independently. You will perform clerical, office support and customer support functions in order to help drive company success.Responsibilities<ul><li>Assist with telephone calls / emails / correspondences</li><li>Accurately update records of customer interactions and process customer documents</li><li>Scheduling and dispatching service representative's</li><li>Various additional office tasks</li></ul>Skills<ul><li>Strong attention to detail and organizational skills</li><li>Professional communication and customer service skills</li><li>Excellent problem solving and listening skills</li><li>Address customer inquires, and concerns</li><li>Ability to multi-task, prioritize, and manage time effectively</li></ul>Job Type: Full-timePay: $15.00 - $20.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>office support: 2 years (Required)</li></ul>Work Location: In person

Service Specialties Inc

<div>We specialize in creating comfort through indoor heating and air conditioning. Founded in 1979, (SSI) remains committed to the values that have helped us grow from a small family-owned service business to a leading Northern Virginia residential and commercial HVAC and Plumbing contractor.

Job Role

SSI's Customer Service Representatives/Dispatcher will be handling inbound phone calls for scheduling service and maintenance for our Residential Department as well as other daily duties which include, maintaining our customer database, making daily outbound phone calls, routing technician based on location, and maintaining a positive team atmosphere with all members of the dispatch team. This roll is a full time position with the hours of 8AM-5PM with a one hour lunch break.

Qualifications
<ul>
<li>Previous call center experience - 1 year</li>
<li>Must be able to type 70 wpm</li>
<li>Ability to handle high call volume</li>
<li>Ability to work independently as well as within the dispatch team</li>
<li>Be familiar with main cities and locations in Northern Virginia</li>
<li>Must be able to accurately document information into our customer data base (Service Titan)</li>
</ul>
Benefits/Culture
<ul>
<li>Medical, Dental, Vision, STD, LTD &amp; Life Insurance</li>
<li>401k retirement with match</li>
<li>7 Paid Holiday&rsquo;s per year</li>
<li>Paid Vacation &amp; Personal Days</li>
<li>Continued education with periodic classes</li></ul></div>

Grant Mechanical

<div>Grant Mechanical of Traverse City, Michigan, is growing! We are seeking a Customer Service Representative / Dispatcher to join our team! 
We are looking for someone who has a passion for customer service and an excellent phone presence, who will react well to a fast-paced environment with a team mentality. A reliable, professional individual with attention to detail and great organizational skills to provide scheduling support to a growing company. This position requires excellent data entry skills, as well as great interpersonal and communication skills to maintain relationships with customers and team members. 
The position of the Customer Service Representative/Dispatch will be responsible for answering and making phone calls, scheduling, dispatching technicians to jobs and processing permits. In addition, the position is responsible for providing a high level of customer service to both internal and external customers. This position is fast paced and requires the ability to prioritize workload and manage time efficiently. 
Why Work for Grant Mechanical:

We are a growing company who recognizes the importance of our employees. We offer the following benefits.
<ul>
<li>IRA Retirement with company matched contributions</li>
<li>Spiff Program</li>
<li>Employee discount</li>
<li>Flexible schedule</li>
<li>Health, Dental and Vision insurance (employee coverage is 100% employer-paid)</li>
<li>Paid time off</li>
<li>Paid Holidays</li>
<li>Professional development assistance</li>
<li>Paid Training</li>
<li>Flexible Spending Account</li>
<li>Company Swag!</li></ul> 


Daily Duties:
<ul>
<li>Answer telephones</li>
<li>Respond to email correspondence</li>
<li>Communicate with field team members</li>
<li>Enter data completely and properly and file paperwork</li>
<li>Perform general clerical duties associated with an office environment</li>
<li>Support fellow staff members</li>
<li>Obtain and organize permits</li>
<li>Scheduling calls</li>
<li>Anticipate and mitigate conflicts in allocations of resources before it affects the client&rsquo;s experience.</li>
<li>Routing and dispatching technicians</li>
<li>Following up and communicating with customers</li>
<li>Other duties as assigned</li></ul> 


Required Qualifications:
<ul>
<li>Advanced customer service skills.</li>
<li>Ability to multi-task</li>
<li>Organized</li>
<li>Geographical knowledge of service area is a bonus</li>
<li>Knowledge of industry is a bonus</li>
<li>Microsoft Word, Excel, and Outlook experience</li>
<li>Communication skills</li>
<li>Operate simple office equipment sufficiently to perform the job.</li>
<li>Develop knowledge of product lines, prices, various marketing promotional services, and similar</li>
<li>CRM Software experience is a bonus</li></ul> 

Benefits:
<ul>
<li>Dental insurance</li>
<li>Employee assistance program</li>
<li>Employee discount</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Professional development assistance</li>
<li>Retirement plan</li>
<li>Vision insurance</li></ul></div>

Chen Plumbing

Great customer service professionals don&rsquo;t leave jobs because they dislike helping people. They leave because of chaos, poor leadership, constant stress, and feeling unappreciated.If you&rsquo;re looking for a stable workplace where your work matters, systems are organized, and great performance is noticed, keep reading.At Chen Plumbing, we&rsquo;ve proudly served the Atlanta area since 1998. We&rsquo;ve built our reputation through genuine care for both customers and team members. As we continue to grow at a rapid pace, we&rsquo;re looking for a sharp, dependable CSR / Dispatcher to join our team.Why This Role MattersWhen customers call us, they are often stressed, frustrated, or dealing with an urgent plumbing problem. You&rsquo;ll be the calm, confident first voice they hear. You&rsquo;ll help customers feel taken care of, keep technicians moving efficiently, and play a major role in the success of the day.This is not &ldquo;just answering phones.&rdquo; This is an important operations role inside a growing company.What You&rsquo;ll Do<ul><li>Answer inbound calls and customer texts professionally and warmly</li><li>Schedule service appointments and gather key job details</li><li>Dispatch technicians and manage the daily schedule board</li><li>Keep customers updated on arrival times, delays, and changes</li><li>Solve problems calmly and professionally</li><li>Proactively outbound call and text to our customer base to schedule new jobs</li><li>Enter accurate notes and job details into our system</li><li>Support the team and help keep daily operations running smoothly</li></ul>What We&rsquo;re Looking For<ul><li>2+ years of customer service experience</li><li>Dispatch or home service experience is a plus</li><li>Strong communication skills and professionalism</li><li>Able to stay calm under pressure and multitask</li><li>Detail-oriented and dependable</li><li>Comfortable using computers and scheduling software</li><li>Reliable transportation to our Norcross office</li><li>Someone who takes pride in doing things the right way</li></ul>What We Offer<ul><li>Competitive hourly pay</li><li>Weekly direct deposit</li><li>Health insurance</li><li>401(k) with company match</li><li>PTO, paid sick days, paid holidays</li><li>Yearly christmas party</li><li>Monthly competitions and prizes</li><li>Bonuses for work referrals and employee referrals</li><li>Ongoing training and growth opportunities</li><li>Family-run company with a strong team culture</li></ul>How to ApplySubmit your application through Indeed, then call 470-822-9102 to complete the next step in our hiring process.Job Type: Full-timePay: $19.00 - $24.00 per hourBenefits:<ul><li>401(k) matching</li><li>Health insurance</li><li>Paid time off</li><li>Referral program</li></ul>Application Question(s):<ul><li>Why are you looking to leave your current job position?</li><li>Tell me about a specific time you dealt with an upset customer. What happened and what did you do?</li></ul>Work Location: In person

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Customer Service / Dispatcher – Delivery & Operations

Customer Service Representative/Dispatcher

Customer Service Representative/Dispatcher

Customer Service Representative/Dispatcher

Customer Service Representative/Dispatcher

Customer Service Representative/Dispatcher

Customer Service Representative/Dispatcher