customer service dispatcher

Mikes Mechanical Services

<div>Mike&rsquo;s Mechanical is looking for a Customer Service Representative. Mikes Mechanical has been serving the Lewis &amp; Clark Valley for over 30 years with an A+ Rating with the Better Business Bureau, we're looking for motivated and hardworking individual to join our team! For over 30 years Mike&rsquo;s has been committed to taking care of Lewis/Clark Valley&rsquo;s comfort needs. What started out as a small HVAC service and install company has grown to include electrical and plumbing for all types of residential and commercial projects.
Job Title: Customer Service Representative 
Location: Lewiston, ID 83501 
Pay: From $17/HR, Depending on Experience 
Schedule: Monday - Friday, 8:00am to 5:00pm 
Benefits: 401K with up to a 4% employer match. Medical, dental, and vision&ndash;100% paid for by the employer. Paid holidays, vacation, sick pay 
Position Type: Full-time
The Customer Service Representative acts as the first point of contact for all office guests and is responsible for providing excellent customer service upon their arrival and ensuring their needs are met during their visit. The Customer Service Representative is also the first point of contact for incoming calls and is responsible for answering calls, determining their purpose, and scheduling appointments or directing to appropriate department and/or staff while providing exceptional customer service.
Customer Service Representative Position Summary:<ul><li>
Greet all customers, determine their needs, and direct to proper personnel
</li><li>Answer calls providing excellent customer service, determine their needs, and schedule appointment or route calls/messages to appropriate department and/or personnel</li><li>
Return customer calls to book appointments</li><li>
Appropriately book appointments within our system</li><li>
Assist with other scheduling tasks</li><li>
Updating customer contact information in our system</li><li>
Collect customer payments</li><li>
Data entry</li><li>
Creation of spreadsheets or documents</li><li>
Organizing information from reports or spreadsheets</li><li>
Assists management team and other departments as needed</li><li>
Other administrative duties as needed</li><li>
Other duties as assigned</li></ul>
Customer Service Representative Required Knowledge, Skills, and Experience:<ul><li>
Outstanding Customer Service both in person and over the phone</li><li>
Excellent communication both verbally and written</li><li>
Basic understanding of administrative and clerical procedures and systems</li><li>
Proficient with Excel, Word, Outlook and other related software</li><li>
Strong multitasking ability</li><li>
Must be able to work independently as well as part of a team</li><li>
Upbeat Personality</li><li>
Organized</li><li>
Adaptable to change</li><li>
Ability to quickly learn new computer software helpful</li><li>
Previous office or scheduling experience helpful</li><li>
Ability to lift up to 15 pounds</li></ul>
On site.
Competencies
This position requires strong time management skills and the ability to work independently or in a team. Must have the ability to maintain a high level of professionalism and customer service standards in stressful situations. This position requires excellent communications skills both verbally and written. Must be hard working, self-started with a positive attitude and respectful. This position requires excellent problem-solving, analytical skills and decision making.
Education and Experience
High school diploma and/or equivalent. Prefer a minimum of 6 months of previous experience as a dispatcher.</div>

Customer Service Representative/Dispatcher

Eastside Service

We are a growing HVAC/R company that is committed to the growth of our team and customers. We are looking to hire an experienced and driven dispatcher/office assistant with exceptional communication skills and superb customer service. As a dispatcher/office assistant you will be a significant asset to our team and our customers.Responsibilities:<ul><li>Receive incoming service requests/scheduling of work orders.</li><li>Quarterly PM scheduling</li><li>Part facilitation to team members</li><li>Invoice processing</li><li>Schedule, dispatch, and check-out technicians.</li><li>Prioritize service calls based on urgency and strategic planning of technician locations.</li><li>Communicate effectively with technicians, customers, and management team providing necessary information and updates.</li><li>Monitor technician schedules and ensure timely arrival to service locations.</li><li>Estimate drafting.</li><li>Inventory upkeep</li><li>Purchase Order processing and upkeep.</li><li>KPI tracking</li><li>Remote on call 1 cycle a month.</li></ul>Qualifications:<ul><li>Experience in a dispatching role, preferably in the HVAC/R industry.</li><li>Strong organizational and multitasking abilities.</li><li>Excellent communication skills with the teams best interest.</li><li>Familiarity with HVAC/R systems and terminology is a plus.</li><li>Ability to work in a fast-paced environment and handle pressure effectively.</li><li>Customer-focused mindset with a commitment to delivering exceptional service.</li></ul>Job Type: Full-timePay: $20.00 - $24.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Vision insurance</li></ul>Work Location: On the road

Dispatcher/Customer Service

Concord Locksmith

NOW HIRING: Full‑Time Dispatcher / Clerical SupportConcord, CA &ndash; Family‑Owned Locksmith Business (Established 1947)We are a long‑standing, family‑owned and operated locksmith company in Concord, proudly serving our community since 1947. We&rsquo;re looking for a dependable, detail‑oriented Full‑Time Dispatcher/Clerical Assistant to join our team.⭐ What You&rsquo;ll Do<ul><li>Answer incoming phone calls with professionalism and courtesy</li></ul><ul><li>Schedule service appointments and coordinate daily job assignments</li></ul><ul><li>Dispatch locksmith technicians to customer locations</li></ul><ul><li>Provide general clerical and administrative support to office staff</li></ul>⭐ What We&rsquo;re Looking For<ul><li>Strong attendance, reliability, and a solid work ethic</li></ul><ul><li>Excellent listening skills and communication skills</li></ul><ul><li>Proactive work style and attention to detail</li></ul><ul><li>Ability to stay calm, organized, and focused in a busy environment</li></ul><ul><li>Friendly, customer‑service‑oriented attitude</li></ul>⭐ What We Offer<ul><li>Health benefits (partially paid by the company)</li></ul><ul><li>Paid vacation</li></ul><ul><li>Paid holidays</li></ul><ul><li>A supportive, family‑run workplace with long‑term stability</li></ul>If you&rsquo;re looking for a steady position with a trusted local business, we&rsquo;d love to hear from you.Please email your resume and cover letter to: lisa@concordlock.comJob Type: Full-timePay: $22.00 - $24.00 per hourExpected hours: 40 per weekBenefits:<ul><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

Dispatcher/Clerical Assistant

Hashtag Trend

We&rsquo;re hiring Experienced &lsquo;Customer Service Executive, for our USA-based campaign &ldquo;Logistics &amp; Dispatch&rdquo;.We are looking experience dispatcher andRequirements:<ul><li>Graduation/A level</li><li>Fluent in English</li><li>6 months to 1 Year experience</li><li>Knowledge About Truck Dispatching Campaign and Work</li></ul>Perks &amp; Benefits:<ul><li>Saturday &amp; Sunday Off</li><li>Transport facility for Females</li><li>Daily Meal</li><li>Career Growth</li><li>Events &amp; Celebrations</li><li>Acquire leadership and teamwork skills</li></ul>Timings: 5pm - 2am (night-shift only)Location: Webex Enterprises (LDA Branch) Plot 1090, Block C Lda Avenue Phase 1 Lda Avenue, LahoreAPPLY AT: hr@webexenterprises.comor WhatsApp at 03196490484Job Types: Full-time, FresherPay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Experienced Customer Service Representative- Truck Dispatcher

Guild Garage Group

<div><h2 class="jobSectionHeader">Now Hiring: Dispatcher</h2>

Action Garage Door | Meridian, ID 
Pay: $16&ndash;$18 per hour (DOE)

Are you a strong communicator who thrives in a fast-paced environment and loves keeping teams organized and moving efficiently? Action Garage Door is looking for a reliable, detail-oriented Dispatcher to be the heartbeat of our daily operations.

In this role, you'll coordinate schedules, support our field technicians, and deliver a smooth, professional experience for our customers. If you enjoy problem-solving, multitasking, and being the go-to person who keeps everything running on time&mdash;this could be a great fit.

<h3 class="jobSectionHeader"> What You'll Do</h3>
<ul>
<li>Schedule and dispatch service and repair calls based on technician location, availability, and skillset
</li>
<li>Monitor and adjust schedules in real time to handle changes, emergencies, and customer needs
</li>
<li>Communicate clearly with technicians, customers, and management throughout the day
</li>
<li>Review daily jobs to ensure correct skill level, parts, notes, and payment details are in place
</li>
<li>Optimize routes to reduce drive time, increase efficiency, and minimize callbacks
</li>
<li>Serve as a primary point of contact for customers&mdash;answering questions and setting clear expectations
</li>
<li>Accurately document customer interactions and ensure proper follow-up
</li>
<li>Handle inbound calls and route them professionally to the right team members
</li>
<li>Support the office and operations team with additional tasks as needed
</li>
</ul><h3 class="jobSectionHeader">✅ What We're Looking For</h3>
<ul>
<li>High school diploma or equivalent
</li>
<li>Dispatching and/or customer service experience preferred (home services experience is a big plus)
</li>
<li>Familiarity with ServiceTitan or similar scheduling software is a strong advantage
</li>
<li>Strong multitasking and time-management skills
</li>
<li>Clear, professional written and verbal communication
</li>
<li>Calm, solution-focused mindset under pressure
</li>
<li>Team-oriented attitude with a willingness to jump in where needed
</li>
<li>Comfortable using computers and learning new systems quickly
</li>
</ul> <h3 class="jobSectionHeader">What We Offer</h3>
<ul>
<li>Competitive hourly pay: $16&ndash;$18/hr
</li>
<li>Benefits package, including:
<ul>
<li>Health, Dental &amp; Vision Insurance
</li>
<li>Paid Time Off &amp; Paid Holidays
</li>
<li>401(k) with company match
</li>
</ul></li><li>Employee discounts &amp; referral bonuses
</li>
<li>Ongoing training and development
</li>
<li>A supportive, team-first culture with room to grow into senior or leadership roles
</li>
</ul>If you're ready to join a dependable, growing garage door company where your work truly matters, Action Garage Door would love to hear from you.

 Apply today and help keep our operations&mdash;and our customers&mdash;moving forward.

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Action may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.
<ul><li>This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.</li></ul>

#GuildSP<div>
By submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities.</div></div>

Dispatcher

Lane Valente Industries

<div>Lane Valente Industries is a Leading International construction and facility maintenance company with offices throughout the U.S. and Canada. 
We have a strong in-house group of field technicians that services top U.S. corporations and are supported by top notch managers in our offices. 
We are always looking for talented people driven to be highly productive members of the team with an emphasis on integrity and learning. 
 
CURRENT OPPORTUNITY: HVAC DISPATCHER 
 
JOB TYPE: Full-time 
 
JOB RESPONSIBILITIES: 
 
In this first-shift position, the responsible person will communicate with the customer to determine service needs. This person will schedule and notify technicians of assignments and enter necessary data into the computer database. Performs related work as required.
 
<ul><li>Primary responsibility is customer service.
</li><li>Communicates with customers to determine their needs.
</li><li>Schedules and notifies service technicians of work order assignments using GPS tracking and dispatching software.
</li><li>Receives check-in call from the service technicians and informs workers of the next job to respond to.
</li><li>Supports service technicians.
</li><li>Maintains customer repair records using the computer database to give detailed history of the work performed at their sites.
</li><li>Maintains dispatching board to ensure maximum efficient capacity of technicians.
</li><li>Manage on-call schedule and notify technicians of their assigned weeks.
</li><li>Notify answering service of the schedule and numbers to call in case of emergency.
</li><li>Know and understand service work order module and service contract.
</li><li>Active in all facets of dispatch.
</li><li>Various reporting responsibilities as needed.</li></ul> 

JOB REQUIREMENTS: 
 
Requirements needed in order to be considered for this position:
 
<ul><li>Requires a high school diploma...additional education a plus.
</li><li>Previous dispatching/customer service experience.</li><li>
Experience and utilizing judgment to plan and accomplish goals.
</li><li>Follow up and follow through with technicians and customers to help maintain good customer relationships.
</li><li>Ideal candidates will have the following customer service-related skills:
<ul><li>A professional and courteous telephone manner.
</li><li>Ability to handle a multiple-lined phone system...GPS system and dispatch to multiple field technicians.
</li><li>Patience and endurance to sit/stand behind a desk all day.</li></ul></li></ul> 

BENEFITS OFFERED:<ul><li>
Medical Insurance</li><li>
Dental Insurance</li><li>
Paid Vacations</li><li>
401(k) retirement plan with generous company match</li></ul>
Kti9OikgDG</div>

HVAC Dispatcher

<div>Lane Valente Industries is a Leading International construction and facility maintenance company with offices throughout the U.S. and Canada. 
We have a strong in-house group of field technicians that services top U.S. corporations and are supported by top notch managers in our offices. 
We are always looking for talented people driven to be highly productive members of the team with an emphasis on integrity and learning. 
CURRENT OPPORTUNITY: HVAC DISPATCHER 
JOB TYPE: Full-time
 
JOB RESPONSIBILITIES: 
 
In this first-shift position, the responsible person will communicate with the customer to determine service needs. This person will schedule and notify technicians of assignments and enter necessary data into the computer database. Performs related work as required.
 
<ul><li>Primary responsibility is customer service.
</li><li>Communicates with customers to determine their needs.
</li><li>Schedules and notifies service technicians of work order assignments using GPS tracking and dispatching software.
</li><li>Receives check-in call from the service technicians and informs workers of the next job to respond to.
</li><li>Supports service technicians.
</li><li>Maintains customer repair records using the computer database to give detailed history of the work performed at their sites.
</li><li>Maintains dispatching board to ensure maximum efficient capacity of technicians.
</li><li>Manage on-call schedule and notify technicians of their assigned weeks.
</li><li>Notify answering service of the schedule and numbers to call in case of emergency.
</li><li>Know and understand service work order module and service contract.
</li><li>Active in all facets of dispatch.
</li><li>Various reporting responsibilities as needed.</li></ul> 

JOB REQUIREMENTS: 
 
Requirements needed in order to be considered for this position:
 
<ul><li>Requires a high school diploma...additional education a plus.
</li><li>Previous dispatching/customer service experience.</li><li>
Experience and utilizing judgment to plan and accomplish goals.
</li><li>Follow up and follow through with technicians and customers to help maintain good customer relationships.
</li><li>Ideal candidates will have the following customer service-related skills:
<ul><li>A professional and courteous telephone manner.
</li><li>Ability to handle a multiple-lined phone system...GPS system and dispatch to multiple field technicians.
</li><li>Patience and endurance to sit/stand behind a desk all day.</li></ul></li></ul> 

BENEFITS OFFERED:<ul><li>
Medical Insurance</li><li>
Dental Insurance</li><li>
Paid Vacations</li><li>
401(k) retirement plan with generous company match</li></ul>
LTgkzvMId8</div>

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