customer service engineer

Unidos Technology

Job title :Engineer &ndash; After Sales Service SupportQualification- BE/ B.Tech Mech or EEEReporting to: Quality &amp; After Sales Service &ndash; Assistant ManagerSalary: As per company&rsquo;s normsJob Purpose: The After Sales Service Engineer may work directly with customers to address their needs and expectations. This position is responsible for receiving customer product returns, analyzing and following up with the approval of the Quality &amp; After Sales Service &ndash; Assistant Manager, to drive excellence for customers and the organization.Key responsibilities &amp; duties:<ul><li>Interface with both internal &amp; external customers directly authorize returns from the customer.</li><li>Ensure a high level of customer service is delivered to all customers, in accordance with customer expectations and requirements.</li><li>Handle the day-to-day RMA receiving activities (utilizing SAP and the RMA tracking database)</li><li>Perform basic analysis on RMA returns.</li><li>Work closely with internal departments such as Sales; Order processing, Project Engineering, Quality, Production and Logistics as required.</li><li>Assist in trouble shooting as required.</li><li>Perform customer visit tasks as required.</li><li>Prepare RMA tracking reports showing process efficiency.</li></ul>Respond to complaints &ndash; over the phone, email and face-to-face from the customers50%Communication skills including conflict resolution and friendly mannerMust haveTechnical service and support to business team-customer30%Good organizational skills and attention to detailTeam orientated approachMust haveRMA product analysis, rework and data entry skill20%Product knowledge + MS &ndash; Excel, Word &amp; Power point database skills<ul><li>Academic qualifications:</li><li>&middot; B.E /B.Tech &ndash; Mechanical Engineer or Electrical Engineer with regular stream</li></ul>Work experience and skills:<ul><li>2-3 years experience with RMA background from reputed complany&rsquo;s</li></ul>Job Types: Full-time, PermanentPay: ₹400,000.00 - ₹450,000.00 per monthBenefits:<ul><li>Health insurance</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>total work: 2 years (Required)</li></ul>Willingness to travel:<ul><li>100% (Preferred)</li></ul>Work Location: In person

Maintenance-Chiller

NU VU CONAIR PVT LTD

Job Description &ndash; Service EngineerLocation: Jammu Department: ServicePosition OverviewWe are seeking a dedicated and technically skilled Service Engineer for Jammu location. The ideal candidate will be responsible for providing timely and effective after‑sales support to customers, ensuring high service quality, equipment uptime, and customer satisfaction. The role involves installation, commissioning, troubleshooting, and maintenance of refrigeration and air‑conditioning systems along with regular customer interactions.Educational Qualification<ul><li>Diploma in Mechanical Engineering OR ITI in Refrigeration &amp; Air Conditioning (RAC)</li></ul>Experience Requirements<ul><li>Minimum 3&ndash;5 years of experience in:</li><li>Refrigeration &amp; Air Conditioning systems, or</li><li>Industrial refrigeration systems</li><li>Hands‑on technical exposure in:</li><li>Installation and maintenance of refrigeration systems</li><li>Basic knowledge of Electrical, Electronic components &amp; Instrumentation systems</li><li>Candidate should have strong field experience and troubleshooting capability.</li></ul>Key Skills Required<ul><li>Proficiency in brazing and leak testing of refrigeration systems without leakage</li><li>Strong technical understanding of refrigeration cycle and components</li><li>Good communication and customer‑handling skills</li><li>Ability to deliver a high level of customer service</li><li>Positive attitude and problem‑solving approach</li><li>Strong teamwork, interpersonal skills, and ability to demonstrate results</li><li>Willingness to travel to customer sites as per service requirements</li></ul>Primary Job Responsibilities<ul><li>Provide prompt and effective after‑sales service support to customers.</li><li>Maintain high standards of customer service and service quality.</li><li>Develop and maintain strong relationships with customers to improve satisfaction levels.</li><li>Execute installation and commissioning of equipment at customer sites.</li><li>Diagnose faults, troubleshoot issues, and resolve customer complaints efficiently.</li><li>Support customers to enhance equipment uptime and performance.</li><li>Guide customers for quick resolution of operational issues.</li><li>Actively participate in reducing customer complaints through product/process improvement initiatives.</li><li>Coordinate with the Spares Team to ensure timely dispatch of necessary parts.</li><li>Provide training to junior team members or customer personnel on product operation and maintenance.</li></ul>Additional Requirements<ul><li>Regular travel to customer sites as needed</li><li>Commitment to safety, quality, and timely service delivery</li><li>Ability to work independently and manage service tasks efficiently</li></ul>About Nu Vu Conair Pvt. Ltd.Nu Vu Conair Pvt. Ltd. is a Joint Venture with Conair Inc., USA, specializing in manufacturing world‑class Plastic Auxiliary Equipment. Headquartered in Ahmedabad, the company operates with a strong regional sales &amp; service network across major cities in India.We have a state‑of‑the‑art manufacturing facility of 1,50,000 sq. ft. built-up area with an additional 1,00,000 sq. ft. under expansion.Nu Vu Conair is a leader in plastic processing system integration, offering solutions for raw material handling, process optimization, and improving yield. Our product portfolio includes Conveying, Blending, Scram Reclaim, Drying, and Heat Transfer equipment such as Water Chillers, Air Chillers, and Mould Space Dryers (2 TR to 250 TR), with advanced technologies like Scroll &amp; Screw Compressors and Air/Water‑Cooled Condensers.We are committed to building a team of bright, talented professionals aligned with our strategic growth plans.Job Description &ndash; Service EngineerLocation: Jammu Department: ServicePosition OverviewWe are seeking a dedicated and technically skilled Service Engineer for Jammu location. The ideal candidate will be responsible for providing timely and effective after‑sales support to customers, ensuring high service quality, equipment uptime, and customer satisfaction. The role involves installation, commissioning, troubleshooting, and maintenance of refrigeration and air‑conditioning systems along with regular customer interactions.Educational Qualification<ul><li>Diploma in Mechanical Engineering OR ITI in Refrigeration &amp; Air Conditioning (RAC)</li></ul>Experience Requirements<ul><li>Minimum 3&ndash;5 years of experience in:</li><li>Refrigeration &amp; Air Conditioning systems, or</li><li>Industrial refrigeration systems</li><li>Hands‑on technical exposure in:</li><li>Installation and maintenance of refrigeration systems</li><li>Basic knowledge of Electrical, Electronic components &amp; Instrumentation systems</li><li>Candidate should have strong field experience and troubleshooting capability.</li></ul>Key Skills Required<ul><li>Proficiency in brazing and leak testing of refrigeration systems without leakage</li><li>Strong technical understanding of refrigeration cycle and components</li><li>Good communication and customer‑handling skills</li><li>Ability to deliver a high level of customer service</li><li>Positive attitude and problem‑solving approach</li><li>Strong teamwork, interpersonal skills, and ability to demonstrate results</li><li>Willingness to travel to customer sites as per service requirements</li></ul>Primary Job Responsibilities<ul><li>Provide prompt and effective after‑sales service support to customers.</li><li>Maintain high standards of customer service and service quality.</li><li>Develop and maintain strong relationships with customers to improve satisfaction levels.</li><li>Execute installation and commissioning of equipment at customer sites.</li><li>Diagnose faults, troubleshoot issues, and resolve customer complaints efficiently.</li><li>Support customers to enhance equipment uptime and performance.</li><li>Guide customers for quick resolution of operational issues.</li><li>Actively participate in reducing customer complaints through product/process improvement initiatives.</li><li>Coordinate with the Spares Team to ensure timely dispatch of necessary parts.</li><li>Provide training to junior team members or customer personnel on product operation and maintenance.</li></ul>Additional Requirements<ul><li>Regular travel to customer sites as needed</li><li>Commitment to safety, quality, and timely service delivery</li><li>Ability to work independently and manage service tasks efficiently</li></ul>About Nu Vu Conair Pvt. Ltd.Nu Vu Conair Pvt. Ltd. is a Joint Venture with Conair Inc., USA, specializing in manufacturing world‑class Plastic Auxiliary Equipment. Headquartered in Ahmedabad, the company operates with a strong regional sales &amp; service network across major cities in India.We have a state‑of‑the‑art manufacturing facility of 1,50,000 sq. ft. built-up area with an additional 1,00,000 sq. ft. under expansion.Nu Vu Conair is a leader in plastic processing system integration, offering solutions for raw material handling, process optimization, and improving yield. Our product portfolio includes Conveying, Blending, Scram Reclaim, Drying, and Heat Transfer equipment such as Water Chillers, Air Chillers, and Mould Space Dryers (2 TR to 250 TR), with advanced technologies like Scroll &amp; Screw Compressors and Air/Water‑Cooled Condensers.We are committed to building a team of bright, talented professionals aligned with our strategic growth plans.Only above matched candidate can share their resumes to hr-nvc1@conairgroup.com or WhatApp - 7486069580Job Type: Full-timeBenefits:<ul><li>Health insurance</li></ul>Work Location: In person

Service Engineer - Jammu Location

Abunayyan Holding

<div>
 
 
 After-Sales Engineer &ndash; RMU &amp; MV Switchgear
 
 
 
 
 
 
 We are looking for a motivated
 
 After-Sales Engineer
 
 to join our Customer Service team. The role focuses on providing technical after-sales support for RMU, MV Switchgear, and metering systems, ensuring high customer satisfaction and compliance with quality and safety standards.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Technical Support
 
 
 <ul>
 <li>
 Provide technical support and troubleshooting for RMU and MV Switchgear.
 </li>
 <li>
 Perform maintenance, modification, and repair activities based on site requirements.
 </li>
 <li>
 Prepare red-line / mark-up drawings and support final as-built documentation.
 </li>
 <li>
 Support Head-End System (HES) integration with utility management platforms.
 </li>
 <li>
 Perform firmware updates and troubleshoot communication networks.
 </li>
 </ul>
 
 
 Customer Engagement
 
 
 <ul>
 <li>
 Act as the primary point of contact for customers after product delivery.
 </li>
 <li>
 Conduct training sessions for customers and technicians on system operation and maintenance.
 </li>
 <li>
 Manage and resolve customer complaints to ensure customer satisfaction.
 </li>
 </ul>
 
 
 Compliance &amp; Safety
 
 
 <ul>
 <li>
 Ensure after-sales activities comply with company standards, industry regulations, and safety procedures.
 </li>
 <li>
 Maintain a safe and clean work environment during field and workshop activities.
 </li>
 <li>
 Stay updated on industry technologies and regulatory requirements.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Electrical Engineering, Electronics Engineering, or a related field.
 </li>
 <li>
 Fresh or early-career experience in after-sales service is preferred.
 </li>
 <li>
 Experience with NB-IoT, IoT, 2G, or 4G communication technologies is an advantage.
 </li>
 <li>
 Knowledge of diagnosing and repairing metering hardware and software.
 </li>
 <li>
 Familiarity with Head-End Systems (HES).
 </li>
 <li>
 Willingness to work in field, office, and repair environments.
 </li>
 <li>
 Strong troubleshooting, communication, and customer service skills.
 </li>
 </ul>
 
 
</div>

After-Sales Engineer

<div><h1 class="jobSectionHeader">Job Description Summary</h1>
The Intern Service Engineer will act as technical specialist responsible for pre-sales, installs configuration and support of MMS Technologies products. This involves extensive customer interaction and service<h1 class="jobSectionHeader">
Job Description</h1>
Job Responsibilities
<ul><li>Comply with all quality and safety regulations as required by BD organization, customers, and Distributor Agreements.</li><li>
Install / Implement and support MMS Infusion devices</li><li>
Perform Preventive and corrective maintenance for MMS Product</li><li>
Provide written documentation to appropriate team members and customer.</li><li>
Order equipment and supplies.</li></ul>
Education and Experience:
<ul><li>Bachelor's or Diploma degree in I Biomedical Engineering, Electrical Engineering or Electromechanical is preferred or equivalent.</li><li>
Proficiency in English &amp; Arabic</li></ul>
Required Skills
Optional Skills
.<h1 class="jobSectionHeader">
Primary Work Location</h1>
SAU Riyadh - Centria Office Building<h1 class="jobSectionHeader">
Additional Locations</h1><h1 class="jobSectionHeader">
Work Shift</h1></div>

In-Service Engineer

Atlas Copco

<div>
 
 Passionate people create exceptional things
 
 
 
 Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.
 
 
 We&acute;re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.
 
 
 Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?
 
 
 
 Join us on our journey for a better tomorrow.
 
 
 
 
 Position: Service Engineer - Alexandria
 
 
 
 
 Company: Atlas Copco
 
 
 
 
 Location: Alexandria, Egypt
 
 
 
 Join Atlas Copco, a leading brand in the Compressor Technique industry, as a Service Engineer in our Cairo facility. This role is pivotal in delivering exceptional service and support to our customers, ensuring that their experience with our products meets the highest standards. Your contributions will not only enhance customer satisfaction but also play an essential role in upholding our reputation for quality and reliability.
 
 
 
 Your Role
 
 
 
 As a Service Engineer, you will:
 
 
 <ul>
 <li>
 Perform routine, preventative maintenance and repairs on all brands of air compressors, dryers, gas generators, and ancillary equipment. Preventative maintenance should be conducted in accordance with manufacturer&rsquo;s recommendations (with regards to schedule and scope).
 </li>
 <li>
 Troubleshoot and perform diagnostics on malfunctioning equipment, determine possible causes for malfunctions, and perform repairs as suggested by diagnostics and assessment. Prior to and following preventative maintenance and repairs, test and document the proper operating parameters of the equipment.
 </li>
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 Document all work performed daily using company provided hardware and software. Develop rapport with customers through effective communication, interpersonal skills, and professionalism.
 </li>
 <li>
 Provide basic tools to accomplish job along with normal maintenance of tools and equipment.
 </li>
 <li>
 Display the ability to absorb a higher level of learning including VSD&rsquo;s, refrigeration, industrial networks, remote monitoring, and air audits. Provide a high level of customer service, responding to customer needs and working to satisfy customer expectations.
 </li>
 <li>
 Must participate in a rotating on - call schedule and be able to work overtime on short notice.
 </li>
 <li>
 Serve as an ambassador for the company, promoting the Atlas Copco &ldquo;Way&rdquo;. Learn and share knowledge, experiences and training with teammates to increase one&rsquo;s own knowledge and knowledge of others.
 </li>
 <li>
 Display the ability to manage time accordingly. Must have the ability to work and solve problems independently. Promote and practice proper safety procedures and the correct use of personal protective equipment at all times.
 </li>
 <li>
 Work as a team sharing knowledge with colleagues and participate in on the job training of self and others as skills allow.
 </li>
 <li>
 Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-orientated image to customers.
 </li>
 <li>
 Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.
 </li>
 <li>
 Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done
 </li>
 <li>
 Ensure self dependency as a one man job
 </li>
 <li>
 Able to travel as you will have opportunity to explore industrial and remote areas in Egypt .
 </li>
 <li>
 Perform other duties as assigned.
 
 
 </li>
 </ul>
 
 Personality Requirements
 
 
 
 
 To Succeed, You Will Need:
 
 
 
 We are looking for an individual who is responsible, dynamic, organized, and consistently oriented towards customer satisfaction and team efficiency. You should possess problem-solving skills and a strong commitment to service excellence. A self-motivated and proactive character with a good spirit of teamwork will thrive in this role.
 
 
 
 Educational And Experience Requirements
 
 
 
 <ul>
 <li>
 A degree in Mechanical, Electrical, or Electromechanical Engineering.
 </li>
 <li>
 A minimum of 0 to 2 years of experience servicing air compressors is preferable.
 </li>
 <li>
 Excellent knowledge of aftermarket products and business processes.
 </li>
 <li>
 Familiarity with electric and electronic circuits.
 </li>
 <li>
 Experience with gas refrigerant systems is an advantage.
 </li>
 <li>
 Solid knowledge of mechanical and electrical controls.
 </li>
 <li>
 Medium to high level of English proficiency (spoken and written).
 </li>
 <li>
 Strong communication skills.
 </li>
 <li>
 A dedicated hard worker who can perform well under pressure.
 </li>
 <li>
 A customer-oriented mindset.
 </li>
 <li>
 A team player with a willingness to learn and adapt.
 
 
 </li>
 </ul>
 
 Valued Attributes
 
 
 
 Candidates with technical knowledge related to compressed air equipment and experience in after-sales services or direct customer interaction will be highly regarded. Empathy towards clients and colleagues, as well as the ability to coordinate and organize work teams, are essential qualities that will contribute to your success in this position.
 
 
 
 In Return, We Offer You
 
 
 
 Your work will not just be about fulfilling job responsibilities; it will encompass fostering strong customer relationships, taking initiative to innovate, and supporting your team in achieving shared goals:
 
 
 <ul>
 <li>
 Processes established to seek out and act upon customer feedback, ensuring effective problem resolution and accountability for meeting customer needs.
 </li>
 <li>
 A focus on decision-making guided by knowledge of the business, while fostering a culture of embracing change and tackling challenging tasks collectively.
 </li>
 <li>
 A culture that encourages accountability, personal reflection, and development, as well as a commitment to sharing networks for mutual growth.
 </li>
 <li>
 Promotion of teamwork and collaboration, valuing diverse opinions and recognizing excellence through praise and motivation.
 </li>
 <li>
 Commitment to integrity, reliability, and sustainability, ensuring that all team members adhere to our core values.
 
 
 </li>
 </ul>
 At Atlas Copco, you will find a vibrant work environment where challenges are met with enthusiasm and support. We celebrate diversity and encourage candidates from all walks of life to apply. If you are ready to take on a rewarding role that promises personal and professional growth, we invite you to join our dedicated team in Cairo!
 
 
 
 Diverse by nature and inclusive by choice
 
 
 
 Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
</div>

Service Engineer

Eppendorf

<div><div>Your Challenges</div><ul><li><div>
Handling installation, service &amp; repair of centrifuges, deep freezers, CO2 incubators &amp; shakers, PCR machines.</div></li><li><div>
Performing calibration and IQOQ of Equipments.</div></li><li><div>
Systematic execution and timely completion of the tasks.</div></li><li><div>
Meets the productivity and throughput as per standard Norms.</div></li><li><div>
Must have dedication in work/punctuality/reporting activity.</div></li><li><div>
Willingness to travel Across Western India and other territories if needed.</div></li><li><div>
Keeping the customer satisfaction at high level.</div></li></ul><div>
Your Expertise</div><ul><li><div>
Minimum 3 to 5 years' experience in instrument service &amp; field engineer.</div></li><li><div>
Diploma / Bachelor's degree in B.E (Electronics and Communication Engineering / Instrumentation / Bio Medical or equivalent)</div></li><li><div>
Key understanding of customer applications and workflows</div></li><li><div>
Excellent verbal and written communication skills in English.</div></li><li><div>
Inform the Customers on Action Planning &amp; Sharing Certificates.</div></li><li><div>
Professional experience in MS office tools is desired.</div></li></ul><div>
Your Benefits at Eppendorf</div><ul><li><div>
We truly appreciate our employees and their performance.</div></li><li><div>
We offer a wide range of learning and development opportunities to allow you to deepen your technical knowledge and for continuous growth.</div></li><li><div>
By working with us, you will make a meaningful contribution to improving human living conditions.</div></li><li><div>
Attractive salary, employee benefits and performance bonus.</div></li><li><div>
Eppendorf is an equal opportunity employer. We offer all qualified employees and applicants identical chances.</div></li></ul></div>

Manufacturing Commercial Vehicles

<div>Company: MCV INDUSTRY ( egypt)- Job Purpose:Responsible for overseeing the maintenance in the Aftersales workshop, managing technician assignments, and ensuring that all vehicles are diagnosed accurately and repaired to the highest standards The Service Engineer will play a key role in maintaining customer satisfaction by delivering timely and high-quality serviceJob Duties and Responsibilities:<ul><li>Oversee and optimize the maintenance operations within the Aftersales workshop</li><li>Use diagnostic tools and equipment to analyze vehicle performance and determine necessary repairs</li><li>Prepare technical reports documenting vehicle faults, root causes, measures, and diagnosis methods and processes</li><li>Contact the customer in case of additional information on the malfunction</li><li>Assign tasks and work schedules to technicians based on the complexity of the job and their expertise</li><li>Provide guidance and support to technicians in solving complex repair issues</li><li>Monitor and follow up on the progress of ongoing repairs and ensure efficient workflow within the workshop</li><li>Escalate complex technical problems to the technical support department for further investigation and resolution</li><li>Ensure the timely availability of all necessary replacement parts in the inventory</li><li>Handle the training and development of technicians in the department</li><li>Coordinate with the warranty department to ensure the prompt completion of warranty and goodwill work</li><li>Conduct thorough concluding function and quality checks to validate the sustainability of all repairs</li><li>Fulfill additional tasks as per job needs</li></ul> Main KPI Key Performance indicators: <ul><li>Core Competencies<ul><li>Financial Management</li><li>Customer Excellence</li><li>Process Management</li><li>Growth &amp; Development</li></ul></li><li>Functional Competencies<ul><li>Job Knowledge</li><li>Monitoring, Reporting and Trend Thinking</li><li>Technology and Cyber Security</li></ul></li><li>Leadership Competencies<ul><li>Accountability &amp; Focusing on Business Results</li><li>Emotional Intelligence</li><li>Integrity &amp; Professional Behavior</li></ul></li></ul>Job Skills and Abilities:<ul><li>Very strong interpersonal and communication skills</li><li>Mature, reliable, and self-motivated</li><li>Very good command of English language</li><li>Excellent computer skills</li><li>Excellent analytical thinking</li><li>Excellent negotiation skills</li><li>Organized, dynamic, flexible, trustful and customer oriented</li></ul>Qualifications:<ul><li>Bachelor's degree in Mechanical Engineering is a must; Automotive major is preferred</li><li>0 &ndash; 3 years of experience</li></ul></div>

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