customer service engineer

Siemens Healthineers

<div><div><div><div><div><div><b>Job ID
</b></div><div>481187
</div></div><div><div><b>Posted since
</b></div><div>18-Oct-2025
</div></div><div><div><b>Organization
</b></div><div>Siemens Healthineers
</div></div><div><div><b>Field of work
</b></div><div>Customer Services
</div></div><div><div><b>Company
</b></div><div>Siemens Healthcare S.A.E.
</div></div><div><div><b>Experience level
</b></div><div>not defined
</div></div><div><div><b>Job type
</b></div><div>Full-time
</div></div><div><div><b>Work mode
</b></div><div>Office/Site only
</div></div><div><div><b>Employment type
</b></div><div>Permanent
</div></div><div><div><b>Location(s)
</b></div><div><ul><li>Cairo - Al Qahirah - Egypt
</li></ul></div></div></div></div></div><div><div><div><div><div><div><p>Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.</p>
<p>Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.</p>
<p>Apply now for the position of <b>AT Customer Service Engineer, Based in Cairo, Egypt.</b></p>
<p><b>Your role:</b></p>
<ul><li><i>You will perform installations, start-ups, maintenance, repairs and updates of Siemens medical systems.</i></li>
<li><i>You will be communicating and accept all operative advice from the Customer Care Center.</i></li>
<li><i>You will be ensuring the proper use of tool &amp; test equipment.</i></li>
<li><i>You will comply with national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare&middot;</i></li>
<li><i>You will maintain highest customer satisfaction, within the framework of Siemens Healthcare, Customer Services.</i></li>
</ul><p><b>Your expertise and qualifications:</b></p>
<ul><li><i>Engineering/Biomedical bachelor's or master's degree from reputable university or college.</i></li>
<li><i>Fresh graduates or maximum of 4 years' experience, AT field is preferable.</i></li>
<li><i>Proven track record in similar CS function from international Healthcare Business.</i></li>
<li><i>Previous work experience at regional level is highly appreciated.</i></li>
</ul><p><b>Your attributes and skills:
</b></p><ul><li><i>You have an advanced engineering analytical skill and problem-solving ability.</i></li>
<li><i>Ability to work within a multicultural environment.</i></li>
<li><i>Excellent communication skills and customer interaction skills.</i></li><li><i>
Good command of English Language.</i></li>
<li><i>High IT affinity</i></li>
<li><i>Flexibility regarding travel throughout and outside Egypt.</i></li>
</ul><p>To find out more about the specific business, have a look at Products &amp; Services - Siemens Healthineers (siemens-healthineers.com)</p><p><br>
</p><p><b>Who we are:</b>
<br>
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.</p><p><br>
</p><p><b>How we work:</b><br>
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual&rsquo;s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world&rsquo;s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at Careers (siemens-healthineers.com)</p><p><br>
</p><p>As an equal opportunity employer, we welcome applications from individuals with disabilities.</p>
<div>We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.</div></div></div></div></div></div></div></div>

AT Customer Service Engineer

<div><div><div><div><div><div><b>Job ID
</b></div><div>481624
</div></div><div><div><b>Posted since
</b></div><div>15-Oct-2025
</div></div><div><div><b>Organization
</b></div><div>Siemens Healthineers
</div></div><div><div><b>Field of work
</b></div><div>Customer Services
</div></div><div><div><b>Company
</b></div><div>Siemens Healthcare Limited
</div></div><div><div><b>Experience level
</b></div><div>Mid-level Professional
</div></div><div><div><b>Job type
</b></div><div>Full-time
</div></div><div><div><b>Work mode
</b></div><div>Office/Site only
</div></div><div><div><b>Employment type
</b></div><div>Permanent
</div></div><div><div><b>Location(s)
</b></div><div><ul><li>Riyadh - Ar Riyad - Saudi Arabia
</li></ul></div></div></div></div></div><div><div><div><div><div><div><p>Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
</p><p>Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
</p><div>Apply now for the position of Customer Service Sales Engineer - Saudization based in Jeddah, KSA and you will prepare service quotations, renewals, and spare part proposals for imaging systems (CT, MRI, X-ray, MI, etc.).</div></div><div></div><div><br>
The Customer Service Sales Engineer Imaging provides internal sales and operational support to the Customer Service team, focusing on service contracts, quotations, and distribution coordination for imaging equipment. The role ensures smooth back-office operations that enable field engineers and sales teams to deliver high-quality service to healthcare customers.</div><div></div><div><b><br>
Key Responsibilities</b></div><div></div><ul><li><br>
Prepare service quotations, renewals, and spare part proposals for imaging systems (CT, MRI, X-ray, MI, etc.).</li><li>Coordinate with field service engineers to plan and distribute workloads efficiently based on customer priorities.</li><li>Support contract execution, order entry, and service agreement tracking in line with Siemens Healthineers processes.</li><li>Maintain and update installed base data, ensuring accuracy in SAP and CRM systems.</li><li>Liaise with logistics, finance, and operations to ensure timely delivery and invoicing of service-related activities.</li><li>Provide analytical and administrative support for service business reporting and forecasting.</li><li>Ensure compliance with internal policies and contribute to overall customer satisfaction and business efficiency.</li></ul><div></div><div><b><br>
Your Expertise:</b></div><div></div><div><br>
<ul><li>
Education: Bachelor&rsquo;s degree in Biomedical Engineering.</li><li>
Minimum 2&ndash;3 years of experience in customer service or technical support within the medical imaging field.</li><li>
Good technical knowledge of imaging systems and spare parts.</li><li>
Strong organizational and coordination skills.</li><li>
Proficiency in SAP, CRM, and MS Office applications.</li><li>
Excellent communication in English and Arabic.</li><li>
Detail-oriented, customer-focused, and able to work under pressure.</li></ul><div><br>
<p></p><br>
<p><b>Who we are:</b></p><p><br>
<br>
We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.</p>
<p></p><p><b>How we work:</b></p><p><br>
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual&rsquo;s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world&rsquo;s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at</p>
<p></p><p>As an equal opportunity employer, we welcome applications from individuals with disabilities.</p><br>
<br>
<p>We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.</p>
<p><b>To all recruitment agencies:</b>
</p><div>Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.</div></div></div></div></div></div></div></div></div>

Customer Service Sales Engineer - Saudization

VIION Technology (Viper Group)

<p><b>Viper Group</b> is looking for <b>IT Support and Customer Service</b> Engineer who will be responsible for handling day to day tasks related to Desktop, network and other office equipment troubleshooting and maintenance. Engineer will be handling the tasks on Viper's behalf at customer premises or its various offices.</p><p><b>Duties and responsibilities:</b></p><ul><li>Key responsibilities include diagnosing and troubleshooting technical issues via phone, email, or chat, maintaining customer records in a ticketing system, escalating complex problems, and contributing to a knowledge base. Strong problem-solving, communication, and customer service skills are essential for this role, as is a good understanding of operating systems, networking, and various hardware and software.</li><li>Engineer will be required to travel / commute to different offices or may be resident at single location.</li><li>Preferred experience: 1 year</li><li><b>Good speaking and writing skills in English</b></li></ul><p><b>Timings are from 8:30AM to 6:00PM Monday to Friday &amp; Saturday till 2:00PM</b></p><p>Job Types: Full-time, Internship, Fresher</p><p>Work Location: In person</p>

IT Support Engineer

<p><b>Viper Group</b> is looking for <b>IT Support and Customer Service</b> Engineer who will be responsible for handling day to day tasks related to Desktop, network and other office equipment troubleshooting and maintenance. Engineer will be handling the tasks on Viper's behalf at customer premises or its various offices.</p><p><b>Duties and responsibilities: </b></p><ul><li>Key responsibilities include diagnosing and troubleshooting technical issues via phone, email, or chat, maintaining customer records in a ticketing system, escalating complex problems, and contributing to a knowledge base. Strong problem-solving, communication, and customer service skills are essential for this role, as is a good understanding of operating systems, networking, and various hardware and software.</li><li>Engineer will be required to travel / commute to different offices or may be resident at single location.</li><li>Preferred experience: 1 year</li><li><b>Good speaking and writing skills in English</b></li></ul><p><b>Timings are from 8:30AM to 6:00PM Monday to Friday &amp; Saturday till 2:00PM</b></p><p>Job Types: Full-time, Internship, Fresher</p><p>Work Location: In person</p>

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