customer service engineer

Siemens Healthineers

<div><p>Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.</p><p></p><p><br>
We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? <b>Then come and join our global team as a Customer Service Engineer in The United Arab Emirates</b></p><p></p><p><br>
Our global team: Siemens Healthineers is a leading global medical technology company. 50,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.</p><p></p><p><br>
Our culture: Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That&rsquo;s why we invite you to take on new challenges, test your ideas, and celebrate success.
</p><p></p><p><b>Your tasks and responsibilities</b></p><p></p><ul><li> Perform installations, start-ups, maintenance, repairs, and updates of all Siemens healthcare products within his/her area of expertise and assisting with other products under supervision and approval.</li><li> Communicating and accept all operative requests from the Customer Care Center or designated dispatch team. Prioritizes tasks and actions and schedules measures accordingly.
</li><li> Escalate incidents according to the defined parameters.</li><li> Ensure the proper use of tool &amp; test equipment.</li><li> Comply to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare.</li><li> Maintain highest customer satisfaction, within the framework of Siemens Healthcare, Customer Services.</li><li> All responsibilities and jobs must be performed as cost-effectively as possible, taking profitability into account.</li><li> You will manage company assets.</li><li> Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.</li><li> Position requires frequent travelling.</li></ul><div></div><p><b>
Your qualifications and experience</b></p><ul><li>
Bachelor&rsquo;s degree in Bio-Medical / Electronic Engineering or equivalent from a reputable University</li><li>
Minimum 3 years of experience in the In-Vitro Diagnostics Industry</li><li>
Good understanding of In-Vitro Healthcare Diagnostics</li><li>
Strong level of written and spoken English communication.</li></ul><p><b>
Your attributes and skills</b></p><p></p><ul><li>
Strong drive and focus for results and customer service</li><li>
Ability to work independently and in a team</li><li>
Excellent judgement in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry and software technology, experience with electronics, hydraulic and pneumatic systems.</li></ul><p></p><p><b>
GDPR</b></p><p>
We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open.
</p><p></p><p><b>Diversity and Inclusion</b></p><p></p><p>
Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, gender, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, and other categories protected by federal, state or local law.
</p><p></p><p>At Siemens Healthineers, we take our difference to heart. We are a strongly knit team of 50,000 Healthineers all driven by the purpose of enhancing the quality of healthcare. We value diversity and inclusion and are committed to equality for all. Our people are all talented in their own unique way. Our diverse backgrounds, experiences and ideas enable us to push boundaries and create new innovative technologies for our customers and patients all over the world. Working with us, you will be part of an international working environment made up of diverse teams and cultures, an environment where everyone is valued and recognized.</p></div>

Customer Service Engineer

Kentro

<div>Overview:
<div>
Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.</div><div></div><div><br>
Kentro is hiring an experienced <b>Customer Service Engineer</b> to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. The VA provides support staff across 100+ CONUS and OCONUS locations, including difficult-to-accommodate locales, such as high cost of living or under-supported economic areas, where VA offices or facilities may be located and require onsite services.</div><div></div><div><br>
A Customer Service Engineer can quickly respond to end-user requests for assistance when existing manuals and scripted responses are insufficient to meet user needs. Must be able to interact with customers, diagnose problems, and lead customers through the necessary steps to correct their issues. Must have experience conducting routine system administration tasks and logging data in system admin logs.</div><div></div><div><b><br>
Location: Onsite </b><b>Charles George VA Medical Center</b></div>
Responsibilities:
<ul><li>Support the Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment, ensuring optimal operation and user satisfaction.</li><li>
Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components.</li><li>
Aid in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests.</li><li>
Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services.</li><li>
Monitor open tickets in VA&rsquo;s ServiceNow customer incident ticketing system to ensure adherence to business processes, and any discrepancies identified shall be reported with proposed corrective actions for approval before implementation.</li><li>
The work environment involves both sedentary and active elements, requiring careful handling of electronic components and adherence to safety precautions to prevent injuries or equipment damage.</li><li>
Utilize debugging protocols and processes.</li><li>
Troubleshoot problems and issues identified by customers and implement corrective actions quickly.</li><li>
Facilitate equipment returns, deployments, unboxing, inventorying, and verification.</li><li>
Possessing the physical capability to handle demanding tasks such as lifting equipment up to 50 pounds and bending, twisting, squatting, reaching, climbing, and crawling to navigate through facility spaces to access and repair equipment.</li><li>
Stand and move throughout the work area for prolonged periods.</li></ul><div><b>
Communication &amp; Interpersonal Skills</b></div><ul><li><b>
Active listening:</b> Understand customer needs and concerns fully before responding.</li><li><b>
Clear verbal and written communication:</b> Explain technical issues in simple, customer-friendly language.</li><li><b>
Empathy:</b> Show understanding and patience with frustrated or non-technical customers.</li><li><b>
Relationship building:</b> Develop trust and rapport with customers and colleagues.</li><li><b>
Professional demeanor:</b> Represent the company with courtesy and confidence in all interactions.</li></ul><div><b>
Customer-Centric Mindset</b></div><ul><li><b>
Proactive attitude:</b> Anticipate customer needs before they escalate into issues.</li><li><b>
Continuous improvement:</b> Seek feedback to improve both personal performance and customer experience.</li><li><b>
Ownership:</b> Take responsibility for resolving issues from start to finish.</li></ul><div><b>
Travel:</b></div><ul><li>
A Customer Service Engineer may be asked to provide additional support during temporary periods of increased workload, referred to as &ldquo;surge capacity.&rdquo; These requests would be discussed and coordinated beforehand and depending on the event, events may require the need to travel for 2 weeks at a time, equating to 12 consecutive days, departing on Monday, and returning on the Friday of the following week.</li><li>
Overtime is not authorized for any work to include this surge capacity.</li><li>
For work related travel, Kentro will pre-pay specific expenses (airfare, and hotel); expenses that are out-of-pocket will require submission of an expense report in accordance with Kentro policy. Expense reimbursements are paid out weekly. Per diem for meals and lodging will be provided for overnight stays based on the GSA Per Diem Rates for that location.</li></ul>
Qualifications:
<ul><li>Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline or 8 years of additional relevant experience may be substituted for education.</li><li>
2+ years of experience in IT Technical Support, Help Desk or System Administration.</li><li>
Candidates must be able to meet the physical requirements of the role as listed in the job description.</li></ul><div>
 <b>Preferred:</b></div><ul><li>
Experience in conducting routine system administration tasks and logging data in system admin logs</li><li>
Knowledge on a number of debugging protocols and processes</li><li>
Adept knowledge in IT principles and practices, proficiency with Microsoft Office applications, and a basic understanding of system administration in a Windows environment</li></ul><div><b>
Clearance requirement:</b></div><ul><li>
US Citizen or Green card holder</li><li>
Willing and able to get a Public Trust Suitability clearance</li><li><ul><li>
Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents</li><li>
If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.</li></ul></li></ul><div><b>
Health Requirements:</b></div><div>
This Kentro position provides on-site support for the Department of Veterans Affairs. The Department of Veterans Affairs has facility-specific vaccination and testing requirements (please see the bulleted examples below). If chosen for this role, candidates may be required to show proof that their vaccinations and testing are current. The Kentro Suitability team will provide guidance on what the facility-specific health requirements for this position are, any documents needed, and how to request reasonable accommodation.</div><ul><li>
Yearly Flu Vaccination</li><li>
Tuberculosis testing with a negative result</li><li>
Vaccination records or titer testing required for Measles Mumps and Rubella (MMR), Hepatitis B, and/or Varicella</li></ul>
Benefits:
<div><b>
The Company</b></div><div>
We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let&rsquo;s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.</div><div></div><div><br>
We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.</div><div></div><div><b><br>
Industry Recognition</b></div><div>
Growth | Inc 5000&rsquo;s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.</div><div>
Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner &ndash; Mid-Size Companies, Companies Owned by People of Color; Department of Labor&rsquo;s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award</div><div></div><div><b><br>
Benefits</b></div><div>
We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees &ndash; Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.</div><div>
We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities &ndash; virtual and in-person &ndash; e.g., we host happy hours, holiday events, fitness &amp; wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.</div><div></div><div><b><br>
Commitment Equal Opportunity Employment &amp; VEVRAA
</b></div><div>Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.</div><div>
Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.</div><div>
As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.</div><div>
We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.</div><div>
Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.</div><div></div><div><b><br>
How to Apply</b></div><div>
To apply to Kentro Positions- Please click on the job link and then click the blue &ldquo;Apply&rdquo; button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance.</div><div><br>
</div><div><b>Accommodations</b></div><div>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.</div></div>

Customer Service Engineer (VA ESOM)

<div>Overview:
<div>
Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.</div><div></div><div><br>
Kentro is hiring an experienced <b>Customer Service Engineer</b> to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. The VA provides support staff across 100+ CONUS and OCONUS locations, including difficult-to-accommodate locales, such as high cost of living or under-supported economic areas, where VA offices or facilities may be located and require onsite services.</div><div></div><div><br>
A Customer Service Engineer can quickly respond to end-user requests for assistance when existing manuals and scripted responses are insufficient to meet user needs. Must be able to interact with customers, diagnose problems, and lead customers through the necessary steps to correct their issues. Must have experience conducting routine system administration tasks and logging data in system admin logs.</div><div></div><div><b><br>
Location: Onsite Providence VA Medical Center</b></div>
Responsibilities:
<ul><li>Support the Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment, ensuring optimal operation and user satisfaction.</li><li>
Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components.</li><li>
Aid in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests.</li><li>
Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services.</li><li>
Monitor open tickets in VA&rsquo;s ServiceNow customer incident ticketing system to ensure adherence to business processes, and any discrepancies identified shall be reported with proposed corrective actions for approval before implementation.</li><li>
The work environment involves both sedentary and active elements, requiring careful handling of electronic components and adherence to safety precautions to prevent injuries or equipment damage.</li><li>
Utilize debugging protocols and processes.</li><li>
Troubleshoot problems and issues identified by customers and implement corrective actions quickly.</li><li>
Facilitate equipment returns, deployments, unboxing, inventorying, and verification.</li><li>
Possessing the physical capability to handle demanding tasks such as lifting equipment up to 50 pounds and bending, twisting, squatting, reaching, climbing, and crawling to navigate through facility spaces to access and repair equipment.</li><li>
Stand and move throughout the work area for prolonged periods.</li></ul><div><b>
Communication &amp; Interpersonal Skills</b></div><ul><li><b>
Active listening:</b> Understand customer needs and concerns fully before responding.</li><li><b>
Clear verbal and written communication:</b> Explain technical issues in simple, customer-friendly language.</li><li><b>
Empathy:</b> Show understanding and patience with frustrated or non-technical customers.</li><li><b>
Relationship building:</b> Develop trust and rapport with customers and colleagues.</li><li><b>
Professional demeanor:</b> Represent the company with courtesy and confidence in all interactions.</li></ul><div><b>
Customer-Centric Mindset</b></div><ul><li><b>
Proactive attitude:</b> Anticipate customer needs before they escalate into issues.</li><li><b>
Continuous improvement:</b> Seek feedback to improve both personal performance and customer experience.</li><li><b>
Ownership:</b> Take responsibility for resolving issues from start to finish.</li></ul><div><b>
Travel:</b></div><ul><li>
A Customer Service Engineer may be asked to provide additional support during temporary periods of increased workload, referred to as &ldquo;surge capacity.&rdquo; These requests would be discussed and coordinated beforehand and depending on the event, events may require the need to travel for 2 weeks at a time, equating to 12 consecutive days, departing on Monday, and returning on the Friday of the following week.</li><li>
Overtime is not authorized for any work to include this surge capacity.</li><li>
For work related travel, Kentro will pre-pay specific expenses (airfare, and hotel); expenses that are out-of-pocket will require submission of an expense report in accordance with Kentro policy. Expense reimbursements are paid out weekly. Per diem for meals and lodging will be provided for overnight stays based on the GSA Per Diem Rates for that location.</li></ul>
Qualifications:
<ul><li>Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline or 8 years of additional relevant experience may be substituted for education.</li><li>
2+ years of experience in IT Technical Support, Help Desk or System Administration.</li><li>
Candidates must be able to meet the physical requirements of the role as listed in the job description.</li></ul><div>
 <b>Preferred:</b></div><ul><li>
Experience in conducting routine system administration tasks and logging data in system admin logs</li><li>
Knowledge on a number of debugging protocols and processes</li><li>
Adept knowledge in IT principles and practices, proficiency with Microsoft Office applications, and a basic understanding of system administration in a Windows environment</li></ul><div><b>
Clearance requirement:</b></div><ul><li>
US Citizen or Green card holder</li><li>
Willing and able to get a Public Trust Suitability clearance</li><li><ul><li>
Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents</li><li>
If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.</li></ul></li></ul><div><b>
Health Requirements:</b></div><div>
This Kentro position provides on-site support for the Department of Veterans Affairs. The Department of Veterans Affairs has facility-specific vaccination and testing requirements (please see the bulleted examples below). If chosen for this role, candidates may be required to show proof that their vaccinations and testing are current. The Kentro Suitability team will provide guidance on what the facility-specific health requirements for this position are, any documents needed, and how to request reasonable accommodation.</div><ul><li>
Yearly Flu Vaccination</li><li>
Tuberculosis testing with a negative result</li><li>
Vaccination records or titer testing required for Measles Mumps and Rubella (MMR), Hepatitis B, and/or Varicella</li></ul>
Benefits:
<div><b>
The Company</b></div><div>
We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let&rsquo;s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.</div><div></div><div><br>
We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.</div><div></div><div><b><br>
Industry Recognition</b></div><div>
Growth | Inc 5000&rsquo;s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.</div><div>
Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner &ndash; Mid-Size Companies, Companies Owned by People of Color; Department of Labor&rsquo;s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award</div><div></div><div><b><br>
Benefits</b></div><div>
We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees &ndash; Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.</div><div>
We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities &ndash; virtual and in-person &ndash; e.g., we host happy hours, holiday events, fitness &amp; wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.</div><div></div><div><b><br>
Commitment Equal Opportunity Employment &amp; VEVRAA
</b></div><div>Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.</div><div>
Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.</div><div>
As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.</div><div>
We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.</div><div>
Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.</div><div></div><div><b><br>
How to Apply</b></div><div>
To apply to Kentro Positions- Please click on the job link and then click the blue &ldquo;Apply&rdquo; button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance.</div><div><br>
</div><div><b>Accommodations</b></div><div>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us. #LI-BW1</div></div>

<div>Overview:
<div>
Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.</div><div></div><div><br>
Kentro is hiring an experienced <b>Customer Service Engineer</b> to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. The VA provides support staff across 100+ CONUS and OCONUS locations, including difficult-to-accommodate locales, such as high cost of living or under-supported economic areas, where VA offices or facilities may be located and require onsite services.</div><div></div><div><br>
A Customer Service Engineer can quickly respond to end-user requests for assistance when existing manuals and scripted responses are insufficient to meet user needs. Must be able to interact with customers, diagnose problems, and lead customers through the necessary steps to correct their issues. Must have experience conducting routine system administration tasks and logging data in system admin logs.</div><div></div><div><b><br>
Location: Onsite </b><b>Oklahoma City VA Medical Center</b></div>
Responsibilities:
<ul><li>Support the Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment, ensuring optimal operation and user satisfaction.</li><li>
Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components.</li><li>
Aid in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests.</li><li>
Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services.</li><li>
Monitor open tickets in VA&rsquo;s ServiceNow customer incident ticketing system to ensure adherence to business processes, and any discrepancies identified shall be reported with proposed corrective actions for approval before implementation.</li><li>
The work environment involves both sedentary and active elements, requiring careful handling of electronic components and adherence to safety precautions to prevent injuries or equipment damage.</li><li>
Utilize debugging protocols and processes.</li><li>
Troubleshoot problems and issues identified by customers and implement corrective actions quickly.</li><li>
Facilitate equipment returns, deployments, unboxing, inventorying, and verification.</li><li>
Possessing the physical capability to handle demanding tasks such as lifting equipment up to 50 pounds and bending, twisting, squatting, reaching, climbing, and crawling to navigate through facility spaces to access and repair equipment.</li><li>
Stand and move throughout the work area for prolonged periods.</li></ul><div><b>
Communication &amp; Interpersonal Skills</b></div><ul><li><b>
Active listening:</b> Understand customer needs and concerns fully before responding.</li><li><b>
Clear verbal and written communication:</b> Explain technical issues in simple, customer-friendly language.</li><li><b>
Empathy:</b> Show understanding and patience with frustrated or non-technical customers.</li><li><b>
Relationship building:</b> Develop trust and rapport with customers and colleagues.</li><li><b>
Professional demeanor:</b> Represent the company with courtesy and confidence in all interactions.</li></ul><div><b>
Customer-Centric Mindset</b></div><ul><li><b>
Proactive attitude:</b> Anticipate customer needs before they escalate into issues.</li><li><b>
Continuous improvement:</b> Seek feedback to improve both personal performance and customer experience.</li><li><b>
Ownership:</b> Take responsibility for resolving issues from start to finish.</li></ul><div><b>
Travel:</b></div><ul><li>
A Customer Service Engineer may be asked to provide additional support during temporary periods of increased workload, referred to as &ldquo;surge capacity.&rdquo; These requests would be discussed and coordinated beforehand and depending on the event, events may require the need to travel for 2 weeks at a time, equating to 12 consecutive days, departing on Monday, and returning on the Friday of the following week.</li><li>
Overtime is not authorized for any work to include this surge capacity.</li><li>
For work related travel, Kentro will pre-pay specific expenses (airfare, and hotel); expenses that are out-of-pocket will require submission of an expense report in accordance with Kentro policy. Expense reimbursements are paid out weekly. Per diem for meals and lodging will be provided for overnight stays based on the GSA Per Diem Rates for that location.</li></ul>
Qualifications:
<ul><li>Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline or 8 years of additional relevant experience may be substituted for education.</li><li>
2+ years of experience in IT Technical Support, Help Desk or System Administration.</li><li>
Candidates must be able to meet the physical requirements of the role as listed in the job description.</li></ul><div>
 <b>Preferred:</b></div><ul><li>
Experience in conducting routine system administration tasks and logging data in system admin logs</li><li>
Knowledge on a number of debugging protocols and processes</li><li>
Adept knowledge in IT principles and practices, proficiency with Microsoft Office applications, and a basic understanding of system administration in a Windows environment</li></ul><div><b>
Clearance requirement:</b></div><ul><li>
US Citizen or Green card holder</li><li>
Willing and able to get a Public Trust Suitability clearance</li><li><ul><li>
Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents</li><li>
If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.</li></ul></li></ul><div><b>
Health Requirements:</b></div><div>
This Kentro position provides on-site support for the Department of Veterans Affairs. The Department of Veterans Affairs has facility-specific vaccination and testing requirements (please see the bulleted examples below). If chosen for this role, candidates may be required to show proof that their vaccinations and testing are current. The Kentro Suitability team will provide guidance on what the facility-specific health requirements for this position are, any documents needed, and how to request reasonable accommodation.</div><ul><li>
Yearly Flu Vaccination</li><li>
Tuberculosis testing with a negative result</li><li>
Vaccination records or titer testing required for Measles Mumps and Rubella (MMR), Hepatitis B, and/or Varicella</li></ul>
Benefits:
<div><b>
The Company</b></div><div>
We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let&rsquo;s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.</div><div></div><div><br>
We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.</div><div></div><div><b><br>
Industry Recognition</b></div><div>
Growth | Inc 5000&rsquo;s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.</div><div>
Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner &ndash; Mid-Size Companies, Companies Owned by People of Color; Department of Labor&rsquo;s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award</div><div></div><div><b><br>
Benefits</b></div><div>
We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees &ndash; Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.</div><div>
We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities &ndash; virtual and in-person &ndash; e.g., we host happy hours, holiday events, fitness &amp; wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.</div><div></div><div><b><br>
Commitment Equal Opportunity Employment &amp; VEVRAA
</b></div><div>Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.</div><div>
Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.</div><div>
As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.</div><div>
We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.</div><div>
Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.</div><div></div><div><b><br>
How to Apply</b></div><div>
To apply to Kentro Positions- Please click on the job link and then click the blue &ldquo;Apply&rdquo; button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance.</div><div><br>
</div><div><b>Accommodations</b></div><div>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.</div></div>

Customer Service Engineer (VA ESOM - IRP MA)

Bell and Howell

<div>
 <strong>
  About Bell And Howell
  <br/>
  <br/>
 </strong>
 Bell and Howell delivers technology-driven
 <strong>
  Automation Services
 </strong>
 and
 <strong>
  Automation Solutions
 </strong>
 that help businesses optimize performance, reduce downtime, and improve customer experiences.
 <br/>
 <br/>
 Our Automation Services bring a dedicated team of expert mechatronic service engineers completely covering North America and backed by our Integrated 360&trade; advanced technology enabling remote repair, diagnostics, automated SmartOps Dispatch&trade; and 24/7/365 technical assistance for our clients. We provide a comprehensive and certified level of support for thousands of diversified clients.
 <br/>
 <br/>
 Our Automated Solutions product portfolio consists of next-generation equipment delivering best-in-class performance enhancing workflow efficiency and elevating customer experiences across multiple markets including retail, pharmaceuticals, packaging, mail production, ecommerce and manufacturing &ndash; all backed by the best service in the industry.
 <br/>
 <br/>
 <strong>
  Location: Mobile, AL
  <br/>
  <br/>
 </strong>
 <strong>
  Hourly Range: 23-30/hr.
  <br/>
  <br/>
 </strong>
 <strong>
  Summary
  <br/>
  <br/>
 </strong>
 The Field Customer Service Engineer serves as primary customer contact on technical and service-related problems on a wide range of industrial, robotic and printing equipment. Diagnoses electronic, mechanical, software and system failures, using established procedures provided by our highly rated service training department. This job may include any aspect of field support, including electrical/electronics, hardware, software, PC&rsquo;s, and networking. Provides technical support to customers on operational or maintenance aspects of system equipment. Determines most cost-effective repair/resolution to minimize customer downtime.
 <br/>
 <br/>
 <strong>
  NOTE: THIS IS NOT AN INFORMATION TECHNOLOGY (IT) POSITION &ndash; requires electrical and mechanical experience
  <br/>
  <br/>
 </strong>
 <strong>
  Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Primary responsibility will be to install, troubleshoot and repair a variety of industrial products that include, but are not limited to; printing and packaging equipment, cash recycling products, inserting and sorting machines, credit card attaching and processing systems, robotics and any other applicable third-party accessories attached as part of the system.
  </li>
  <li>
   Schedule and perform regular predictive/preventive maintenance inspections on equipment.
  </li>
  <li>
   Provide support by managing parts inventory, customer service calls and preventative maintenance schedules.
  </li>
  <li>
   Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.
  </li>
  <li>
   Act as a liaison between the customer and other departments/functions of the company.
  </li>
  <li>
   May need to provide an &ldquo;on call&rdquo; level of service up to seven (7) day/week twenty-four (24) hour/day for emergency customer assistance; respond to emergency and non-scheduled calls for service within established response time goals.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Supervisory Responsibilities:
 </strong>
 N/A
 <br/>
 <br/>
 <strong>
  Competencies (Skills, Knowledge And Abilities)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Requires understanding of computer program functionality and software troubleshooting skills.
  </li>
  <li>
   Strong interpersonal/customer relation skills.
  </li>
  <li>
   Ability to build and maintain strong customer relationships by understanding their operations and instilling confidence with effective proactive communication.
  </li>
  <li>
   Ability to effectively resolve conflict internally and externally.
  </li>
  <li>
   Ability to accomplish the describe duties through appropriate hand, power, and testing tools/equipment.
  </li>
  <li>
   Ability to reason logically and make sound decisions along with considering alternative and diverse perspectives.
  </li>
  <li>
   Strong analytical, problem-solving, quantitative, and time management skills.
  </li>
  <li>
   Ability to communicate effectively both orally and in writing.
  </li>
  <li>
   Ability to understand, remember and follow verbal and written instructions.
  </li>
  <li>
   Ability to work as an integral part of a team.
  </li>
  <li>
   Ability to read and understand written procedures and diagrams for assembly and test.
  </li>
  <li>
   Ability to develop and implement solutions to assembly problem.
  </li>
  <li>
   Ability to maintain regular attendance and be punctual.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School degree or equivalent with 2-year degree or diploma in electronics/advanced mechanics/software training with 1+ years related industry/equipment experience, or equivalent combination of education and experience.
  </li>
  <li>
   Requires strong electronics and mechanical background, understanding of computer program functionality and software troubleshooting skills
  </li>
  <li>
   Associate degree preferred.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Travel
  <br/>
  <br/>
 </strong>
 This position requires minimal travel in the United States and Canada for training and other requirements. For field only, local travel time could be greater than 50%.
 <br/>
 <br/>
 <strong>
  Physical Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ability to use standard and specialized hand, power and diagnostic tools and measuring equipment, such as oscilloscopes, DMM, gauges, etc.
  </li>
  <li>
   Requires lifting to waist seventy (70) pounds.
  </li>
  <li>
   Requires walking and standing; using hands to feel objects; reaching; and requires balance.
  </li>
  <li>
   Requires bending, stooping, kneeling, crouching and/or crawling for periods of time.
  </li>
  <li>
   Ability to work in a loud environment.
  </li>
  <li>
   Ability to work in small, cramped areas.
  </li>
  <li>
   Ability to work in elevated environment up to twenty (20) feet.
  </li>
  <li>
   Work is performed in a controlled office, retail, and manufacturing environment; noise within acceptable safety levels; paper dust prevalent; cleaners and solvents used to clean machines; machines contain moving parts.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Other Duties
  <br/>
  <br/>
 </strong>
 Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
 <br/>
 <br/>
 Bell and Howell is an Equal Opportunity Employer. It is company policy to administer employment based solely on an individual&rsquo;s qualifications, ability and performance without regard to race, color, religion, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, marital status, or any other characteristic protected by federal, state or local law.
</div>


Field Service Technician

Taqeef

<p><b>Role Overview</b></p><p>We are seeking a <b>Sales Operations Engineer</b> to provide high-quality sales support services, ensuring customer enquiries are handled efficiently and in line with <b>Taqeef standards and regulations</b>. The role supports the full sales operations cycle, from quotation to delivery, while maintaining accuracy, compliance, and excellent customer experience.</p><p><b>Key Responsibilities</b></p><ul><li>Provide effective support to the sales team by delivering suitable product solutions to customers.</li><li>Manage sales operations processes efficiently from quotation through delivery.</li><li>Collate and prepare accurate information required for proposal and quotation development.</li><li>Maintain consistent and reliable data within <b>Microsoft Dynamics Navision / CRM</b>, including project details, item codes, and pricing.</li><li>Ensure compliance with Taqeef&rsquo;s technical and quality standards.</li><li>Prepare equipment selections, costing sheets, and quotations for <b>RAC products</b> based on project or client requirements.</li><li>Prepare professional compliance letters and HVAC submittal/technical documents for customer approval.</li><li>Issue warranties, proforma invoices, and power factor letters to customers.</li><li>Liaise with Engineering, Projects, Finance, Service Centre, and Warehouse teams to ensure timely completion of customer requests.</li><li>Create customer accounts in Microsoft Dynamics Navision / CRM and complete required discount, payment, and credit approval forms.</li><li>Create and process customer orders, ensuring all necessary approvals are obtained.</li><li>Coordinate order deliveries with warehouse teams.</li><li>Prepare installation job requests and follow up with Service Centre teams on project completion.</li><li>Prepare technical documentation and required forms for new system items (models).</li><li>Coordinate new item (model) creation with IT and Product teams until completion.</li><li>Assist walk-in customers when required.</li><li>Coordinate CAC product orders with after-sales, product, and logistics teams.</li><li>Generate and maintain regular system reports.</li></ul><p><b>Qualifications, Experience &amp; Skills</b></p><ul><li>Bachelor&rsquo;s degree in <b>Mechanical Engineering </b>or Business Administration.</li><li>1&ndash;2 years of experience in customer service or sales support roles.</li><li>Hands-on experience with ERP and CRM systems.</li><li>Basic knowledge of AutoCAD.</li><li>Strong relationship management, interpersonal, and problem-solving skills.</li><li>Excellent communication skills with the ability to interpret client and business requirements.</li><li>Strong customer service orientation.</li><li>Fluent in English; Arabic is an advantage.</li><li>Proficient in Microsoft Office applications.</li></ul><p>Job Type: Full-time</p><p>Pay: From AED7,000.00 per month</p>

Sales Operations Engineer

TOCUMULUS

<div>
 <strong>
  Job Title:
 </strong>
 Service Delivery Engineer
 <br/>
 <br/>
 <strong>
  Role Summary
  <br/>
  <br/>
  <br/>
 </strong>
 <p>
  The Service Delivery Engineer is responsible for ensuring the effective delivery, operation, and continuous improvement of IT services. This role focuses on maintaining service quality through proactive monitoring, incident and problem management, vendor coordination, and adherence to service level agreements (SLAs), ensuring minimal disruption to business operations.
  <br/>
 </p>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Service Delivery &amp; Operations
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   <p>
    Ensure smooth day-to-day delivery of IT services in line with agreed SLAs and KPIs.
    <br/>
   </p>
  </li>
  <li>
   <p>
    Monitor service performance and availability across infrastructure and applications.
    <br/>
   </p>
  </li>
  <li>
   <p>
    Act as a point of contact for service-related issues and escalations.
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 <strong>
  Incident Management
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   <p>
    Manage and coordinate resolution of incidents within defined SLAs.
    <br/>
   </p>
  </li>
  <li>
   <p>
    Perform incident triage, prioritization, and escalation as required.
    <br/>
   </p>
  </li>
  <li>
   <p>
    Ensure timely communication and updates to stakeholders during incidents.
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 <strong>
  Problem Management
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   <p>
    Identify recurring incidents and perform root cause analysis (RCA).
    <br/>
   </p>
  </li>
  <li>
   <p>
    Work with technical teams to implement permanent fixes.
    <br/>
   </p>
  </li>
  <li>
   <p>
    Maintain problem records and track resolution progress.
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 <strong>
  Service Level Management
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   <p>
    Monitor and report on SLA, KPI, and service performance metrics.
    <br/>
   </p>
  </li>
  <li>
   <p>
    Ensure compliance with contractual service commitments.
    <br/>
   </p>
  </li>
  <li>
   <p>
    Drive corrective actions when service levels are not met.
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 <strong>
  Vendor &amp; Stakeholder Management
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   <p>
    Coordinate with third-party vendors and service providers.
    <br/>
   </p>
  </li>
  <li>
   <p>
    Ensure vendor deliverables meet agreed service levels and quality standards.
    <br/>
   </p>
  </li>
  <li>
   <p>
    Build strong relationships with internal and external stakeholders.
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 <strong>
  Change &amp; Release Coordination
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   <p>
    Collaborate with change management teams to ensure smooth deployment of changes.
    <br/>
   </p>
  </li>
  <li>
   <p>
    Assess impact of changes on service delivery and minimize disruptions.
    <br/>
   </p>
  </li>
  <li>
   <p>
    Participate in change advisory board (CAB) meetings as needed.
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 <strong>
  Continuous Service Improvement
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   <p>
    Identify opportunities for improving service quality, efficiency, and reliability.
    <br/>
   </p>
  </li>
  <li>
   <p>
    Implement process improvements aligned with ITIL best practices.
    <br/>
   </p>
  </li>
  <li>
   <p>
    Contribute to automation and optimization initiatives.
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 <strong>
  Documentation &amp; Reporting
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   <p>
    Maintain service documentation, runbooks, and operational procedures.
    <br/>
   </p>
  </li>
  <li>
   <p>
    Prepare regular service reports, dashboards, and performance reviews.
    <br/>
   </p>
  </li>
  <li>
   <p>
    Ensure audit-ready documentation for all service activities.
    <br/>
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 Requirements
 <br/>
 <br/>
 <strong>
  Required Qualifications
  <br/>
 </strong>
 <ul>
  <li>
   <p>
    Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.
    <br/>
   </p>
  </li>
  <li>
   <p>
    3&ndash;7 years of experience in IT service delivery, operations, or support roles.
    <br/>
   </p>
  </li>
  <li>
   <p>
    Experience working in ITIL-based service management environments.
    <br/>
   </p>
  </li>
 </ul>
 <strong>
  Technical Skills
  <br/>
 </strong>
 <ul>
  <li>
   <p>
    Knowledge of IT infrastructure (servers, networks, databases, cloud environments).
    <br/>
   </p>
  </li>
  <li>
   <p>
    Experience with ticketing tools (e.g., ServiceNow, Jira, BMC Remedy).
    <br/>
   </p>
  </li>
  <li>
   <p>
    Understanding of monitoring tools (e.g., Nagios, Zabbix, Dynatrace).
    <br/>
   </p>
  </li>
  <li>
   <p>
    Familiarity with incident, problem, and change management processes.
    <br/>
   </p>
  </li>
  <li>
   <p>
    Basic scripting or automation knowledge is an advantage.
    <br/>
   </p>
  </li>
 </ul>
 <strong>
  Soft Skills
  <br/>
 </strong>
 <ul>
  <li>
   <p>
    Strong communication and stakeholder management skills.
    <br/>
   </p>
  </li>
  <li>
   <p>
    Excellent problem-solving and analytical abilities.
    <br/>
   </p>
  </li>
  <li>
   <p>
    Ability to manage multiple priorities in a fast-paced environment.
    <br/>
   </p>
  </li>
  <li>
   <p>
    Customer-focused mindset with attention to detail.
    <br/>
    <br/>
    <br/>
    <br/>
   </p>
  </li>
 </ul>
</div>


Service Delivery Engineer

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