customer service engineer

Vijay Transmission

About the jobCompany DescriptionVijay Transmission is a leader in power infrastructure solutions. We design and manufacture transmission towers, sub-station structure, distribution poles and power accessories with a strong focus on quality, engineering excellence, and timely delivery. Headquartered in Mumbai, the company serves utilities and EPC companies across India and international markets.Role DescriptionThis is a full-time, on-site role for a Customer Service Engineer located in Mumbai. The Customer Service Engineer will be responsible for ensuring customer satisfaction by providing effective sales support and resolving technical issues. Day-to-day tasks include drawing development, assisting sales managers, maintaining strong customer relationships through quality service and support.Qualifications<ul><li>Proficiency in Client Satisfaction/ Support to ensure seamless and positive client interactions.</li><li>Experience in Tendering/ Logistics in similar industry.</li><li>Strong Technical Support and Troubleshooting abilities for resolving issues efficiently.</li><li>Excellent problem-solving and communication skills.</li><li>Ability to work collaboratively with cross-functional teams.</li><li>Bachelor&rsquo;s degree/ Diploma in Engineering, Electronics, or a related field is preferred.</li><li>Prior experience in the energy or transmission sector is a plus.</li><li>Knowledge and experience of AUTOCAD is a must.</li></ul>Job Type: Full-timePay: &#8377;15,000.00 - &#8377;35,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Work Location: In person

Customer Service Engineer

GE HealthCare

<div><h1 class="jobSectionHeader">Job Description Summary</h1>
Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to a modality or modalities in the assigned area 
 
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world<h1 class="jobSectionHeader">
Job Description</h1>
Key Responsibilities/essential functions include:<ul><li>
Technical: Maintains all models specific to CT/PET/MR/Vascular/Surgery/DR modality in the assigned area..</li><li>
Electronic/Mechanical: Total system level trouble-shooting on complex multi-symptom problems.</li><li>
Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers. Helps train others where necessary; identify Sales opportunities and communicate to account team.</li><li>
Business growth: Assists in the growth and direction of business in his/her geographic area.</li><li>
Productivity: Responsible for Warranty and PMS contract cost control.</li><li>
Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts.</li><li>
Installation: Plays a leading role in complex and multifunctional rooms. Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.</li></ul>
Quality Specific Goals:<ul><li>
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.</li><li>
Complete all planned Quality &amp; Compliance training within the defined deadlines. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.</li><li>
Identify and report any personal quality or compliance concerns immediately to the Quality Organization.</li><li>
Insure timely dispatch closure. Ensure completion of all field modifications instructions (FMI&rsquo;s) within prescribed timeframe.</li><li>
Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.</li></ul>
Required Qualifications:<ul><li>
Qualified to Degree level in Electronics/Electrical engineering or equivalent. Technical analytical skills. 4-5 years Field Services experience.</li><li>
 Comprehensive knowledge of a Cath labs/C-arms and Digital Radiography. Sought by others for guidance and advice.</li></ul>
Desired Characteristics<ul><li>
Ability to work independently with minimum direction. High work standards and quality. Initiative and motivation.</li><li>
Plans and organizes work effectively. Excellent communications, listening and interpersonal skills.</li><li>
Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs.</li></ul>
Inclusion and Diversity
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership &ndash; always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you&rsquo;d expect from an organization with global strength and scale, and you&rsquo;ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
Disclaimer: GE HealthCare will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare. If you suspect you have received a fraudulent call , please fill out the form below: https://www.ge.com/careers/fraud
#LI-ML1<h1 class="jobSectionHeader">
Additional Information</h1><div><div><div><div><div><div><div>
Relocation Assistance Provided: Yes</div></div></div></div></div></div></div></div>

Senior Customer Service Engineer

VIION Technology (Viper Group)

Job description:Viper Group is looking for IT Support and Customer Service Engineer who will be responsible for handling day to day tasks related to Desktop, network and other office equipment troubleshooting and maintenance. Engineer will be handling the tasks on Viper's behalf at customer premises or its various offices.Duties and responsibilities:<ul><li>Key responsibilities include diagnosing and troubleshooting technical issues via phone, email, or chat, maintaining customer records in a ticketing system, escalating complex problems, and contributing to a knowledge base. Strong problemsolving, communication, and customer service skills are essential for this role, as is a good understanding of operating systems, networking, and various hardware and software.</li><li>Engineer will be required to travel / commute to different offices or may be resident at single location.</li><li>Preferred experience: 1 year</li><li>Good speaking and writing skills in English</li></ul>Timings are from 8:30AM to 6:00PM Monday to Friday &amp; Saturday till 2:00PMJob Types: Full-time, FresherWork Location: In personJob Types: Full-time, InternshipWork Location: In person

IT Support Engineer

Viper Group is looking for IT Support and Customer Service Engineer who will be responsible for handling day to day tasks related to Desktop, network and other office equipment troubleshooting and maintenance. Engineer will be handling the tasks on Viper's behalf at customer premises or its various offices.Duties and responsibilities:<ul><li>Key responsibilities include diagnosing and troubleshooting technical issues via phone, email, or chat, maintaining customer records in a ticketing system, escalating complex problems, and contributing to a knowledge base. Strong problem-solving, communication, and customer service skills are essential for this role, as is a good understanding of operating systems, networking, and various hardware and software.</li><li>Engineer will be required to travel / commute to different offices or may be resident at single location.</li><li>Preferred experience: 1 year</li><li>Good speaking and writing skills in English</li></ul>Timings are from 8:30AM to 6:00PM Monday to Friday &amp; Saturday till 2:00PMJob Types: Full-time, Internship, FresherWork Location: In person

Viper Group is looking for IT Support and Customer Service Engineer who will be responsible for handling day to day tasks related to Desktop, network and other office equipment troubleshooting and maintenance. Engineer will be handling the tasks on Viper's behalf at customer premises or its various offices.Duties and responsibilities:<ul><li>Key responsibilities include diagnosing and troubleshooting technical issues via phone, email, or chat, maintaining customer records in a ticketing system, escalating complex problems, and contributing to a knowledge base. Strong problemsolving, communication, and customer service skills are essential for this role, as is a good understanding of operating systems, networking, and various hardware and software.</li><li>Engineer will be required to travel / commute to different offices or may be resident at single location.</li><li>Preferred experience: 1 year</li><li>Good speaking and writing skills in English</li></ul>Timings are from 8:30AM to 6:00PM Monday to Friday &amp; Saturday till 2:00PMJob Types: Full-time, FresherWork Location: In person

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