customer service engineer

General Dynamics Information Technology

<div><div><div>Your Impact
Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure.
Job Description<div>
Customer Service Engineer
Position Summary 
The Customer Service Engineer (CSE) is a key personnel role responsible for delivering a high‑quality customer experience across the AWAKEN Enterprise. This role leads multi‑channel customer engagement, manages the AWAKEN user‑facing web portal and service catalog, oversees helpdesk ticket operations, and drives continuous improvement of customer support processes. The CSE serves as the primary bridge between end users, technical teams, and Government stakeholders&mdash;ensuring customer needs are accurately captured, translated, and addressed.
This role combines customer‑facing leadership, requirements analysis, process development, and hands‑on service delivery oversight to ensure AWAKEN meets AETC&rsquo;s standards for performance, responsiveness, and user experience.
The Customer Service Engineer ensures AWAKEN remains a customer‑focused, user‑friendly, and mission‑aligned enterprise network, directly supporting thousands of Airmen across AETC&rsquo;s training landscape. By leading customer interaction, service catalog management, and ticketing operations, the CSE provides the high‑touch support experience necessary for modernizing AETC&rsquo;s learning ecosystem.
Key Responsibilities
Customer Engagement &amp; Front‑Door Management<ul><li>
Lead AWAKEN&rsquo;s multi‑pronged customer engagement strategy, including web‑based outreach, phone support coordination, and proactive user interaction.</li><li>
Manage the AWAKEN web portal, ensuring accurate publishing of service offerings, support resources, system information, and helpdesk access paths.</li><li>
Maintain and update the customer‑facing service catalog (.mil URL), including standard offerings, pricing, support options, and ticket submission channels.</li><li>
Serve as the primary point for collecting user input, feedback, and requirements, ensuring customers understand available AWAKEN services and processes.</li></ul>
Helpdesk &amp; Ticketing Oversight<ul><li>
Oversee the AWAKEN helpdesk ticket lifecycle across Tier 1, Tier 2, and Tier 3 engineering support.</li><li>
Ensure tickets are triaged, assigned, tracked, and resolved in alignment with SLAs and customer urgency.</li><li>
Provide reporting and trend analysis on ticket volumes, recurring issues, and customer satisfaction.</li><li>
Support implementation of an enterprise‑grade ITIL‑aligned ticketing system (e.g., ServiceNow) and ensure users can easily submit electronic tickets.</li></ul>
Requirements Capture &amp; Customer Needs Analysis<ul><li>
Engage directly with users to understand operational needs and ensure those needs are accurately documented and sized for engineering teams.</li><li>
Collaborate with technical teams to validate requirements, identify the correct services, and ensure deliverables meet customer intent.</li><li>
Develop and distribute customer surveys to measure satisfaction, identify service improvements, and support PMR reporting.</li></ul>
Service Quality, Process Improvement &amp; Reporting<ul><li>
Implement and maintain customer‑facing SOPs, support documentation, and service workflows.</li><li>
Track and report performance metrics related to customer service availability, responsiveness, and ticket resolution efficiency.</li><li>
Work closely with Program Manager and Government Technical Leads to resolve escalations and improve service delivery.</li><li>
Identify recurring issues or systemic gaps and recommend process improvements across helpdesk, network operations, and engineering teams.</li></ul>
Coordination With Technical Teams &amp; Government Stakeholders<ul><li>
Act as the liaison between users and technical groups to ensure solutions meet mission and training requirements.</li><li>
Assist in preparing customer‑related inputs for PMRs, CCBs, deployment planning, and enterprise architecture discussions.</li><li>
Ensure Government personnel have access to customer support tools and relevant dashboards as required.</li></ul>
Location: San Antonio area; located within 25 miles of JBSA‑Randolph, TX 
Clearance: Ability to obtain and maintain a Secret clearance 
Customer: Air Education and Training Command (AETC), United States Air Force
Required Qualifications<ul><li>
Bachelor&rsquo;s degree in Information Technology, Communications, Business, or equivalent experience.</li><li>
5+ years supporting customer‑facing IT operations in enterprise, DoD, or federal environments.</li><li>
Experience with ITIL or ITSM frameworks and ticketing systems (ServiceNow preferred).</li><li>
Strong communication skills with ability to clearly engage and support users across varying technical backgrounds.</li><li>
Demonstrated experience in documenting requirements, improving support processes, and managing service portals.</li><li>
U.S. citizen with ability to obtain a Secret clearance and USAF CAC.</li></ul>
Preferred Qualifications<ul><li>
Experience supporting Air Force, AETC, or other DoD training or network environments.</li><li>
Experience developing service catalogs, workflows, and customer support knowledge bases.</li><li>
Familiarity with AWAKEN, enterprise Wi‑Fi, network operations, or cybersecurity environments.</li><li>
Certifications such as ITIL Foundation, HDI Support Center Manager, or similar.</li></ul><div>
GDIT IS YOUR PLACE 
At GDIT, the mission is our purpose, and our people are at the center of everything we do. 
<ul><li>Growth: AI-powered career tool that identifies career steps and learning opportunities</li><li>Support: An internal mobility team focused on helping you achieve your career goals</li><li>Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off</li><li>Flexibility: Full-flex work week to own your priorities at work and at home</li><li>Community: Award-winning culture of innovation and a military-friendly workplace</li></ul></div>
</div></div><div><div><div>Work Requirements</div></div><div></div><div><div>
Years of Experience<div>
5 + years of related experience</div><ul><li>may vary based on technical training, certification(s), or degree</li></ul></div><div></div><div>
Certification</div><div>
Travel Required<div>
10-25%</div></div><div></div><div>
Citizenship<div>
U.S. Citizenship Required</div></div></div></div></div><div>
Salary and Benefit Information<div>
The likely salary range for this position is $111,155 - $150,385. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. 
View information about benefits and our total rewards program.</div>
About Our Work<div>
We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.</div><div>
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.</div><div>
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans</div></div></div>

Customer Service Engineer

Pratt & Whitney

<div>Date Posted:
2026-05-08
Country:
United States of America
Location:
US-CT-EAST HARTFORD-OBG ~ 400 Main St ~ BLDG OBG
Position Role Type:
Onsite
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of &ldquo;U.S. Person&rdquo; go here. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62
Security Clearance Type:
None/Not Required
Security Clearance Status:
Not Required
At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world&rsquo;s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.
Pratt &amp; Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.
What You Will Do:
This position is in the Commercial Engines Engineering, PW1500G/PW1900G/PW800 (24K) Customer Technical Services team, for an Engineer focused on Hot Section (Combustor, Diffuser, High Pressure Turbine, and Turbine Intermediate Case) hardware.
Our focus is to manage and resolve technical issues for Hot Section hardware to ensure engine safety and to maintain competitive advantage relative to operational parameters such as Delays and Cancellations (D&amp;C&rsquo;s), In-Flight-Shut-Down (IFSD) rate, reduction of maintenance burden, etc. This assignment offers interesting and exciting insight to the engineering support of our airline customers, engine shops, and airframers.
Job requires flexibility and adaptability to rapidly changing requirements and priorities, and ability to multitask across several engine disciplines, hardware, and/or across several GTF engine models and customers. This role is ideal for individuals who thrive in a fast-paced, customer-facing environment and enjoy solving complex technical challenges.
Your expertise and dedication will directly contribute to the safety and reliability of our customers&rsquo; operations.
What You Will Do:
The PW1500G/PW1900G/PW800 Customer Technical Service Engineer will focus on the specific task requirements as follows:<ul><li>
Collaborate Globally: Interface with commercial airline operators, MRO shops, worldwide P&amp;W Field Service Representatives, and airframe companies (Airbus/A220, Embraer/E190) with a focus on Combustor, Diffuser, High Pressure Turbine and Turbine Intermediate Case hardware.</li><li>
Coordinate data development with the PW800 program and in-service engineering teams.</li><li>
Develop Technical Data: Initiate and oversee the creation of Engineering Authorizations (EAs), Special Instructions, Service Bulletins and other maintenance documents to support airline customers.</li><li>
Contribute to updates for Aircraft Maintenance Manuals (AMM), Engine Manuals and Clean, Inspect &amp; Repair (CIR) manuals.</li><li>
Support Critical Operations: Receive and respond to customer technical questions to keep fleets flying and maintain MRO shop throughput.</li><li>
Participate in airline and MRO engine shop customer meetings, conferences, customer council calls as well as releasing All Operator communications and Service Information Reports through development and presentation of relevant engineering material.</li><li>
Interface with Industry Experts: Coordinate and collaborate with the Program Office, Customer Field Directors (CFDs), Component Integrated Product Teams (CIPTs), regulatory authorities, maintenance data authors, field service representatives, Customer Service Managers, Safety Review Board, and program partners to assess, plan and implement technical and logistic fleet management solutions.</li><li>
Drive Continuous Improvement: Implement process improvements to achieve / exceed EagleNet case metrics associated with on-time delivery of technical case responses and Turn Around Time for both AOG and non-AOG events.</li></ul>
Qualifications You Must Have:<ul><li>
Bachelor&rsquo;s Degree in Science, Technology, Engineering or Mathematics (STEM) field with minimum 2 years of Engineering experience, or an advanced degree with no experience.</li><li>
U.S citizenship is required as only U.S. citizens are authorized to access information under this program/contract.</li><li>
Must be willing to travel to various domestic and international Airline Customers, Partners/Suppliers, Repair, and MRO organizations, typical travel 10-20%.</li></ul>
Qualifications We Prefer<ul><li>
Direct knowledge and experience dealing with commercial airline customers &amp; MROs</li><li>
Working knowledge of PW1500G / PW1900G hot section hardware</li><li>
Strong communication, interpersonal, time management and organizational skills; with the ability to present in front of others, while dealing with high-pressure situations.</li><li>
Demonstrated technical leadership in engineering continuous improvement</li><li>
Excellent judgment and professional maturity with the ability to create positive relationships</li></ul>
Learn More &amp; Apply Now
In addition to transforming the future of flight, we are also transforming how and where we work. We&rsquo;ve introduced role types to help you understand how you will operate in our blended work environment.
This role is:
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee&rsquo;s personal responsibility.
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 68,900 USD - 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate&rsquo;s work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company&rsquo;s performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans&rsquo; Readjustment Assistance Act.
Privacy Policy and Terms:</div>

24K Customer Technical Service Engineer - Onsite

TORRECID

<div>Job description 
We are seeking a talented and motivated marketing and service Engineer to join our growing team. As part of a leading multinational company, this role involves both office-based and on-site work, helping clients in the Ceramic, Glass, and Plastics sectors optimize their processes and product applications. 
Key Responsibilities: 
<ul><li>
Build, develop, and maintain strong, long term relationships with clients to drive customer loyalty, repeat business, and strategic partnerships.</li><li>
Act as a trusted technical advisor by providing in depth expertise on products, materials, and solutions, ensuring customers achieve optimal application and performance outcomes.</li><li>
Conduct regular client visits and on-site support to oversee product implementation, troubleshoot technical issues, and deliver hands-on guidance for continuous improvement.</li><li>
Collaborate closely with customers to understand their operational needs, recommend tailored solutions, and identify opportunities for product optimization and upselling.</li><li>
Manage the full sales cycle, including order processing, tracking, and timely updates, ensuring accuracy and customer satisfaction.</li><li>
Lead contract negotiations, pricing discussions, and commercial agreements in alignment with company policies and profitability targets.</li><li>
Coordinate with internal teams (technical, production, logistics) to ensure seamless delivery, product availability, and issue resolution.</li><li>
Monitor customer performance metrics and feedback to proactively address concerns and enhance overall service quality.</li><li>
Prepare and deliver technical presentations, product demonstrations, and training sessions for clients when required.</li><li>
Maintain accurate records of client interactions, sales activities, and forecasts using CRM systems.</li><li>
Stay updated on industry trends, competitor activities, and market developments to better position solutions and identify new business opportunities.</li></ul> 
Qualifications:<ul><li> 
A bachelor's degree in engineering is required.</li><li>Strong communication and interpersonal skills with the ability to work effectively with clients and internal teams.</li><li>Analytical and problem-solving skills and attention to details to address customer challenges with product applications.</li><li>Enthusiastic, dynamic, and self-confident, with a team-oriented mindset.</li><li>Ability to learn quickly and stay up to date with industry developments.</li><li>Proficiency in English at a B2 level or higher.</li></ul> 

 
Sector:
Role:
Job type: Permanent job
Career level: Entry level</div>

Marketing and Service Engineer

Equans

<div><div>Mobile Service BMS Engineer
<div><div><div>Offer ID:
<div>68692</div>
</div><div>Job:
<div>Technicians / HVAC</div>
</div><div>Contract type:
<div>Permanent</div>
</div><div>Schedule:
<div>Full-Time</div>
</div><div>Country:
<div>United Kingdom</div>
</div></div></div><div>Equans is looking for a Mobile Service BMS Engineer to join our Digital business, covering Milton Keynes and the surrounding areas on a full time basis. 


At Equans Digital, we aren&rsquo;t just upgrading Building Management Systems; we&rsquo;re collaborating with the UK&rsquo;s commercial and public sectors to build a 'Smart Enabled' future. 


Supported by an ambitious 5-year growth strategy and projects ranging up to &pound;1.5m, we are looking for a team to help us grow sustainably. 


Key activities: 


As a Mobile BMS Service Engineer, you will manage a variety of essential planned and reactive tasks across our diverse portfolio, Schools, Hospitals, Offices, Business Parks and Government Buildings. Your day-to-day will involve: 

<ul>
<li>Preventative Maintenance: Carrying out scheduled maintenance checks on BMS systems and components to ensure smooth operation across various sites.</li></ul> 

<ul>
<li>Reactive Calls: Responding to breakdowns when things go wrong. This role involves participating in a reactive call-out rota, which includes additional financial benefits for on-call availability and attendance.</li></ul> 

<ul>
<li>Continuous Improvement: Working with other engineer colleagues to help make recommendations to our clients to enhance system performance and energy efficiency. This will require teams to complete thorough reports and build up clear cost estimates &amp; quotes for system enhancements.</li></ul> 


Skills, Qualifications &amp; Experience 

<ul>
<li>City &amp; Guild / BTEC / NVQ in Electrical or BEMS</li>
<li>Knowledge and Experience of at least one of the following (additional training can be provided depending on the area requirements at a later date):</li>
<ul><li>Trend</li>
<li>Tridium</li>
<li>Distech</li>
<li>Siemens</li>
<li>Niagara</li>
</ul></ul><ul><li>Knowledge &amp; experience of HVAC and mechanical systems in a commercial environment</li>
<li>Full UK Driving License</li>
<li>BPSS vetting</li></ul> 


What can we offer you 

<ul>
<li>Company car</li>
<li>Enhanced pension scheme</li>
<li>24 days annual leave</li>
<li>Enhanced family leave</li>
<li>Life Cover equivalent to 1x annual salary</li>
<li>24/7 Employee Assistance Program and access to mental wellbeing app</li>
<li>Employee discount shopping schemes on major brands and retailers</li>
<li>Gym membership discounts</li>
<li>Holiday purchase scheme</li>
<li>2 corporate social responsibility days per year</li>
<li>Cycle to work scheme</li>
<li>Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes</li>
<li>Attractive Employee Referral Rewards Scheme</li>
<li>Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network</li></ul> 


Who are we? 


EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros. 


In the UK &amp; Ireland, EQUANS is a provider of technical, FM, regeneration and energy services &ndash; with specialist capabilities in smart buildings, green mobility, district &amp; embedded energy and decentralised renewables. 


EQUANS&rsquo; 13,500 UK &amp; Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital &amp; industrial transitions that are redesigning the way we move, work and live. 


EQUANS is a Bouygues group company. 


What&rsquo;s next? 


If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 


As part of a positive action drive to address under-representation in senior management positions we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010. 


In support of our positive action measures, we will consider applications that do not meet all the technical requirements if candidates can demonstrate how transferable skills will enable them to successfully deliver the remit of the role in an environment which promotes a flexible working culture. 


At Equans we're committed to delivering a culture where everyone's voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work. You'll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), Veterans &amp; Reservists, WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.</div>
</div><div><div><div><div>Place:
<div><div>Workplace : Milton Keynes United Kingdom</div></div></div></div></div></div></div>

Mobile Service BMS Engineer

Siemens Energy

<div>Siemens Energy Graduate Program &ndash; Repair Engineer 
About the Program
Whether you&rsquo;re a recent graduate or have a few years of experience, you are the future of innovation and leadership. That&rsquo;s why the global Siemens Energy Graduate Program is designed to help you unlock your full potential.
With guidance from experienced mentors, extensive training opportunities, and the chance to expand your global network, you will grow both professionally and personally in a truly international environment.
What You Can Expect
Over the course of this two-year program, you will gain hands-on experience and become an active member of your team.
Through three tailored assignments &mdash; including an 8-month international placement &mdash; you will develop a deep understanding of Siemens Energy&rsquo;s business and operations.
You will benefit from:<ul>
<li>A dedicated mentor supporting your development
</li><li>Exposure to different roles and functions
</li><li>Participation in impactful, real-world projects
</li><li>The opportunity to build a strong global professional network
</li></ul>As a Repair Engineer based at the Egypt Service Center, you will gain deep exposure to gas turbine repair engineering, with a strong focus on Blades and Vanes, one of the most critical components in turbine performance and lifecycle management.
How You&rsquo;ll Make an Impact
As part of the Siemens Energy Graduate Program, you will actively contribute to our mission of energizing society and supporting the transition towards a more sustainable future.
You will:<ul>
<li>Take on a Product Engineering Owner role for Blades and Vanes within the repair scope
</li><li>Support the full repair lifecycle, from technical assessment and repair concept definition to qualification and execution
</li><li>Collaborate closely with repair operations, quality teams, and global engineering stakeholders
</li><li>Contribute to the localization and expansion of repair capabilities in Egypt
</li><li>Work with advanced technologies including welding, inspection, and refurbishment processes
</li><li>Ensure compliance with Siemens Energy engineering standards and quality requirements
</li><li>Develop strong engineering judgment and product ownership through real projects and shop-floor exposure
</li></ul>What You Bring<ul>
<li>Master&rsquo;s or doctoral degree in Mechanical Engineering, Materials Engineering, or a related field
</li><li>Strong fundamentals in mechanics, materials, and manufacturing processes
</li><li>Initial experience through internships or working student roles
</li><li>Up to 36 months of professional experience (optional but welcome)
</li><li>At least 3 months of international exposure (study or work)
</li><li>Strong analytical and problem-solving skills
</li><li>Good communication skills and ability to work in cross-functional teams
</li><li>Fluency in English
</li><li>Flexibility and willingness to travel internationally
</li></ul>Business Area &ndash; Gas Services
Our Gas Services division offers low-emission power generation through service and decarbonization. It brings together gas turbines, steam turbines, generators, and digital solutions to support a more sustainable energy future.
We focus on modernization, digitalization, and service solutions to optimize performance and reduce emissions across the installed fleet.
Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo
Siemens Energy Commitment to Diversity
Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by at least 130 nationalities. Siemens Energy celebrates character &ndash; no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
Recruitment Process
We undertake a detailed selection process comprising the following stages: CV screening, test assessment, video interview, and a final panel interview. You&rsquo;ll receive the necessary details ahead of each stage as you progress!
Siemens Energy Graduate Program Website: https://www.siemens-energy.com/global/en/company/jobs/graduate-program.html</div>

Siemens Energy Graduate Program - Repair engineer – Egypt Service Center

MYMSA

We are hiring Job Vacancy: Service EngineerCompany: MYMSALocation: EgyptJob Purpose:Provide installation, maintenance, and technical support to ensure reliable operation and high customer satisfaction.Key Responsibilities:Installation, maintenance, calibration, and servicing of systems and equipment.Ensure equipment operates according to technical specifications and safety standards.Maintain readiness to respond to service calls with appropriate tools and technical expertise.Conduct testing and validation of systems before delivery and after maintenance activities.Submit detailed service reports and technical feedback after each site visit.Follow company policies, procedures, and safety regulations at all times.Develop technical knowledge through manufacturer documentation, training, and senior engineers&rsquo; guidance.Maintain cleanliness and organization of work areas and service tools.Qualifications:Bachelor&rsquo;s degree in Mechanical, Electrical, Biomedical, or Chemical Engineering.Minimum 2 year of experience in maintenance, installation, or technical support.Excellent written and spoken English.Proficient in Microsoft Office applications.Strong internet research and technical documentation skills.Good software and system troubleshooting abilities.Strong analytical and problem-solving skills. Interested candidates are kindly requested to send their CVs to: HR.manager@mymsa.com.eg Mobile / WhatsApp: 01101961412Pay: E&pound;15,000.00 - E&pound;20,000.00 per hourWork Location: In person

Service Engineer

MFS Investment Management

&lt;p&gt;At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters &ndash; to us as valued professionals and to the millions of people and institutions who rely on us to help them build more secure and prosperous futures.&lt;/p&gt;&amp;amp;#xa;&lt;p&gt;&lt;b&gt;THE ROLE&lt;/b&gt;&lt;/p&gt;&lt;p&gt;The Client Service Lead Engineer plays a pivotal role in elevating the client experience by proactively identifying and resolving technical challenges, optimizing service delivery systems, and implementing innovative solutions that enhance client productivity and satisfaction. This position is dedicated to ensuring seamless, high-quality interactions with technology by leveraging technical expertise, addressing client needs, and championing continuous improvement across the organization.&lt;/p&gt;&lt;p&gt;The role requires a balance of technical problem-solving and strategic planning, with a focus on understanding client challenges, designing effective solutions, and monitoring performance outcomes to drive ongoing excellence.&lt;br /&gt; &lt;/p&gt;&lt;p&gt;&lt;b&gt;WHAT YOU WILL DO&lt;/b&gt;&lt;/p&gt;&lt;h2&gt;&lt;b&gt;Business Partnership &amp;amp; Domain Expertise&lt;/b&gt;&lt;/h2&gt;&lt;ul&gt;&lt;li&gt;Assist in building client-centric strategies focused on understanding and meeting client needs and expectations, ensuring client satisfaction as a core organizational goal.&lt;/li&gt;&lt;li&gt;Analyze client data to identify patterns, preferences, and pain points, which inform more effective decisions and improved experiences.&lt;/li&gt;&lt;li&gt;Adopt CRM tools to track client interactions and tailor service for stronger relationships.&lt;/li&gt;&lt;/ul&gt;&lt;h2&gt;&lt;b&gt;Execution &amp;amp; Delivery Leadership&lt;/b&gt;&lt;/h2&gt;&lt;ul&gt;&lt;li&gt;Continuously optimize client-facing processes for seamless transactions, onboarding, and handling queries.&lt;/li&gt;&lt;li&gt;Invest in digital upgrades for websites and apps, enhancing user-friendliness and responsiveness.&lt;/li&gt;&lt;li&gt;Provide strong leadership and guidance to ensure successful delivery of end-user experience initiatives.&lt;/li&gt;&lt;li&gt;Act as a point of escalation for complex issues, providing support to maintain seamless, high-quality technology interactions for end users.&lt;/li&gt;&lt;/ul&gt;&lt;h2&gt;&lt;b&gt;Thought Leadership &amp;amp; Continuous Improvement&lt;/b&gt;&lt;/h2&gt;&lt;ul&gt;&lt;li&gt;Establish client feedback mechanisms, such as surveys, interviews, and focus groups, to collect insights for ongoing enhancement.&lt;/li&gt;&lt;li&gt;Set measurable KPIs (e.g., Net Promoter Scores, Customer Satisfaction, and Customer Effort Scores) to track and drive improvements in client experience.&lt;/li&gt;&lt;/ul&gt;&lt;h2&gt;&lt;b&gt;Change Management &amp;amp; Stakeholder Engagement&lt;/b&gt;&lt;/h2&gt;&lt;ul&gt;&lt;li&gt;Streamline and enhance communication channels, including email, live chat, call centers, and social media, for faster and more effective support.&lt;/li&gt;&lt;li&gt;Introduce self-service options (portals, knowledge bases, or chatbots) to provide clients with independence and 24/7 assistance.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;br /&gt;&lt;b&gt;WHAT WE ARE LOOKING FOR&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Bachelor&rsquo;s degree in computer information systems or related technical field.&lt;/li&gt;&lt;li&gt;Minimum 5-6&amp;#43; years of relevant experience and/or systems project management.&lt;/li&gt;&lt;li&gt;Excellent organizational abilities to manage multiple tasks and priorities simultaneously.&lt;/li&gt;&lt;li&gt;Administrative skills such as documentation, report generation, and record-keeping.&lt;/li&gt;&lt;li&gt;Strong leadership qualities to guide teams and ensure project completion.&lt;/li&gt;&lt;li&gt;Motivating team members and fostering collaboration.&lt;/li&gt;&lt;li&gt;Writing proficiency for emails, proposals, and reports.&lt;/li&gt;&lt;li&gt;Building strong relationships with internal and external stakeholders.&lt;/li&gt;&lt;li&gt;Technology or software skills related to the organization&amp;#39;s tools and systems (E.g. Jira, Aha, Copilot, SharePoint).&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;PREFERRED&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Delegation and resource management.&lt;/li&gt;&lt;li&gt;Time management to ensure deadlines are met efficiently.&lt;/li&gt;&lt;li&gt;Understanding client requirements and ensuring their satisfaction.&lt;/li&gt;&lt;li&gt;Attention to detail while maintaining a focus on broader project goals.&lt;/li&gt;&lt;/ul&gt;&amp;amp;#xa;Base Salary Range: $79,000.00 - $113,000.00&amp;amp;#xa;&amp;amp;#xa;This position is eligible for competitive incentive bonus. &amp;amp;#xa;&amp;amp;#xa;&lt;p&gt;At MFS, we believe in fair and transparent compensation. For that reason, we&rsquo;re including the salary range for this position. This range reflects our good-faith expectation for what we&rsquo;ll pay depending on the candidate&rsquo;s experience, training and education. In addition to the salary, we also offer significant and competitive incentive compensation based on both individual and company performance. Other components of our Total Rewards Package include:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;p&gt;MFS contributes an amount equal to 15% of your base salary to your retirement account that is separate from the company -sponsored 401(k) &lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Education Assistance: MFS contributes $100 monthly up to $10,000 lifetime maximum directly to loan provider&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Education Assistance: Tuition reimbursement up to $8,000 annually &lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Education Assistance: Access to discounted tutors and college coaches&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Generous time off and fully paid leaves including 20-weeks for maternity, 12-weeks for parental and caregiver leaves&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Choice of medical and dental plans and an and an employer contribution into the Health Savings Account&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Tax deferred commuter benefits &amp;amp; flexible spending accounts (medical &amp;amp; dependent care)&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Wellness Programs: Robust wellness webinars, employee assistance program with a focus on mental health, subsidized fitness benefit via Wellhub (formerly Gympass), where you can workout at gyms, studios and boutique fitness locations near you, join virtual personal training sessions and access a wide variety of well-being apps&lt;/p&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;Our compensation philosophy is to pay competitively for talent while ensuring equity across employees performing comparable work. We are committed to transparency &ndash; if you have questions about how we arrived at this range or what additional benefits and bonus opportunities come with the role, we&rsquo;ll be happy to discuss them&lt;/p&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p&gt;#LI-HYBRID&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;At MFS, we are dedicated to building a diverse, inclusive and authentic workplace. If you are excited about this role but your past experience doesn&amp;#39;t align perfectly, we encourage you to apply - you might be just the right candidate for this role or others.&lt;/p&gt;&lt;p&gt;MFS is a &lt;b&gt;hybrid work environment&lt;/b&gt; (remote/onsite) unless otherwise stated in the job posting. &lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;If any applicant is unable to complete an application or respond to a job opening because of a disability, please contact MFS at 617-954-5000 or email &lt;a target=&quot;_blank&quot; href=&quot;mailto:talent_acquisition&amp;#64;mfs.com&quot;&gt;talent_acquisition&amp;#64;mfs.com&lt;/a&gt; for assistance. &lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;i&gt;MFS is an Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws. Employees and applicants of MFS will not be subject to harassment on the basis of their status. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. Please see the &lt;/i&gt;&lt;a target=&quot;_blank&quot; href=&quot;https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf&quot;&gt;&lt;i&gt;Know Your Rights: Workplace Discrimination is Illegal&lt;/i&gt;&lt;/a&gt;&lt;i&gt; document, linked for your reference.&lt;/i&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;

Client Services Lead Engineer

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