customer service engineer

GE HealthCare

<div><h1 class="jobSectionHeader">Job Description Summary</h1>
As a Customer Service Engineer, you are required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations. 
 
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
tex<h1 class="jobSectionHeader">
Job Description</h1><h2 class="jobSectionHeader">
Roles and Responsibilities:</h2><ul><li>
All on site life extensions, repairs and inspection-related service activities for installed fleets and supervision for construction and commissioning of new and existing equipment, able to be performed at customer site. Includes onsite machining &amp; generator diagnostics. Able to make Engineering decisions</li><li>
Broadening knowledge of own technical discipline to execute policy/strategy. Includes support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills</li><li>
Requires understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area</li><li>
Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters</li><li>
Requires good interpersonal skills and to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE HealthCare. Explains technical information to others</li></ul><h2 class="jobSectionHeader">
Required Qualifications:</h2><ul><li>
B.E in Bio-medical/Electrical/Electronics/Mechanical</li><li>
The role requires 2+ year of experience in Field Services &amp; Customer Service Management</li><li>
Extensive knowledge of Cyclotron, Nuclear medicine equipment</li></ul><h2 class="jobSectionHeader">
Desired Characteristics:</h2><ul><li>
Strong oral and written communication skills</li><li>
Ability to document, plan, market, and execute programs</li></ul>
Inclusion and Diversity 
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership &ndash; always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you&rsquo;d expect from an organization with global strength and scale, and you&rsquo;ll be surrounded by career opportunities in a culture that fosters care, collaboration and support
Disclaimer: GE HealthCare will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare.
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#LI-Onsite</div>

Customer Service Engineer - Cyclotron

alfanar

<div>
 Job description:
 
 
 Job Purpose
 
 To serve as the primary technical and communication interface between the customer and the organization, ensuring a high level of customer satisfaction by managing inquiries, resolving product or service-related issues, and facilitating cross-functional coordination. The role also supports continuous improvement through data analysis and process enhancement.
 
 Key Accountability Areas
 
 Customer Interaction &amp; Support
 
 <ul>
 <li>
 Respond to customer inquiries through various channels (phone, email, chat) in a courteous, empathetic, and professional manner.
 </li>
 <li>
 Act as the first point of contact for technical and service-related concerns, providing expert guidance and support.
 </li>
 <li>
 Assist customers with troubleshooting and resolution of issues related to products and services.
 </li>
 </ul>
 
 Inquiry Management &amp; Ticketing
 
 <ul>
 <li>
 Create and manage service tickets to track, prioritize, and follow up on customer requests efficiently.
 </li>
 <li>
 Evaluate the nature and urgency of each inquiry to determine proper routing or escalation.
 </li>
 <li>
 Prioritize and categorize inquiries based on predefined criteria and service levels.
 </li>
 </ul>
 
 Cross-Functional Coordination
 
 <ul>
 <li>
 Forward inquiries to relevant departments promptly for timely resolution.
 </li>
 <li>
 Escalate urgent or high-impact issues to appropriate internal stakeholders or management.
 </li>
 <li>
 Act as a liaison between the customer service team and other departments to ensure clear communication and alignment.
 </li>
 </ul>
 
 Data Analysis &amp; Reporting
 
 <ul>
 <li>
 Analyze customer service data to identify trends, recurring issues, and opportunities for proactive resolution.
 </li>
 <li>
 Generate periodic reports on inquiry volumes, response times, resolution rates, and overall customer service performance.
 </li>
 <li>
 Support initiatives to optimize service efficiency and quality based on data insights.
 </li>
 </ul>
 
 Documentation &amp; Systems
 
 <ul>
 <li>
 Maintain detailed and accurate records of all customer interactions, including issues raised, actions taken, and outcomes.
 </li>
 <li>
 Use CRM or relevant service tools to log interactions and update customer history.
 </li>
 </ul>
 
 Process Improvement &amp; Quality Assurance
 
 <ul>
 <li>
 Implement and uphold customer service standards, policies, and procedures.
 </li>
 <li>
 Contribute to the development and refinement of service workflows and escalation protocols.
 </li>
 <li>
 Provide feedback and recommendations to improve service delivery, tools, and customer experience.
 </li>
 </ul>
 
 Customer Feedback &amp; Continuous Improvement
 
 <ul>
 <li>
 Collect and analyze customer feedback to identify pain points and service gaps.
 </li>
 <li>
 Communicate insights to relevant departments to support product or service improvements.
 </li>
 <li>
 Champion a customer-centric culture by promoting responsiveness and quality in service delivery.
 </li>
 </ul>
 
 &nbsp;
 
 Role Accountability
 
 HR Proficiency:
 
 <ul>
 <li>
 Ability to obtain updated soft and technical skills related to the job
 </li>
 </ul>
 
 Delivery:
 
 <ul>
 <li>
 Perform the planned activities to meet the operational and development targets as per delivery schedules.
 </li>
 <li>
 Utilize resources effectively to achieve objectives within efficient cost and time.
 </li>
 <li>
 Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
 </li>
 </ul>
 
 Problem-Solving:
 
 <ul>
 <li>
 Solve any related problems arise and escalate any complex operational issues.
 </li>
 </ul>
 
 Quality:
 
 <ul>
 <li>
 Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
 </li>
 </ul>
 
 Business Process Improvements:
 
 <ul>
 <li>
 Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
 </li>
 </ul>
 
 Compliance:
 
 <ul>
 <li>
 Comply to related policy and procedures and work instructions.
 </li>
 </ul>
 
 Health, Safety, and Environment:
 
 <ul>
 <li>
 Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.
 </li>
 </ul>
 Academic Qualification Bachelor Degree in Electrical Engineering or Any relevant fieldWork Experience 5 to 10 YearsTechnical / Functional Competencies CommunicationConflict resolutionCreativityTime ManagementWell OrganizedCustomer Conflict ManagementCustomer DevelopmentCustomer Engagement Best PracticesCustomer FocusCustomer Interaction Center (CIC)Customer KnowledgeCustomer ProfilingCustomer Relationship ManagementCustomer ServiceCustomer Service Programs
 
 
 Profile description:
 
 
 
 Alfanar is a Saudi company with an international presence, primarily engaged in the manufacturing and trading of a wide variety of low, medium, and high voltage electrical products, in addition to its portfolio of conventional and renewable energy solutions, oil and gas, water treatment, infrastructure, technical services, and digital solutions.
 
 
 &nbsp;
 
 
 The hub of alfanar&rsquo;s manufacturing operations is Medinet alfanar Alsinaiya, a 700,000 square-meter complex located in Riyadh. The complex houses an array of ultra-modern manufacturing facilities and laboratories equipped with state-of-the-art technologies and staffed with highly skilled professionals.
 
 
 &nbsp;
 
 
 alfanar derives its success from its commitment to providing the highest quality standards to its customers, and the continuous development of its human capital, who alfanar considers its most valuable asset. With this in mind, alfanar promotes a proactive work environment where its employees are always valued, nurtured, and empowered to fuel their pride in being part of alfanar.
 
 
 &nbsp;
 
 
 For more information about alfanar, please visit alfanar.com
 
</div>

Customer Service Engineer | alfanar Electric

VIION Technology (Viper Group)

Viper Group is looking for IT Support and Customer Service Engineer who will be responsible for handling day to day tasks related to Desktop, network and other office equipment troubleshooting and maintenance. Engineer will be handling the tasks on Viper's behalf at customer premises or its various offices.Duties and responsibilities:<ul><li>Key responsibilities include diagnosing and troubleshooting technical issues via phone, email, or chat, maintaining customer records in a ticketing system, escalating complex problems, and contributing to a knowledge base. Strong problem-solving, communication, and customer service skills are essential for this role, as is a good understanding of operating systems, networking, and various hardware and software.</li><li>Engineer will be required to travel / commute to different offices or may be resident at single location.</li><li>Preferred experience: 1 year</li><li>Good speaking and writing skills in English</li></ul>Timings are from 8:30AM to 6:00PM Monday to Friday &amp; Saturday till 2:00PMJob Types: Full-time, Internship, FresherWork Location: In person

IT Support Engineer

EIE Instruments Pvt. Ltd.

About us: EIE Instruments engaged in manufacturing, marketing and Calibration of Scientific Instruments and Testing Equipment for various applications.About the role: As a Service Engineer, your primary role is to ensure that our company's products are installed, maintained, calibrated and repaired efficiently to meet customer needs. You'll be responsible for providing technical support and assistance to customers, diagnosing equipment issues, and implementing solutions to ensure optimal performance and customer satisfaction.Responsibilities:<ul><li>Install, set up, and configure company products at customer sites according to specifications and guidelines.</li><li>Perform routine maintenance tasks on equipment to ensure proper functioning and longevity.</li><li>Respond to service calls and inquiries from customers regarding product malfunctions or performance issues.</li><li>Diagnose equipment problems through troubleshooting techniques and analysis of technical data.</li><li>Repair or replace faulty components or parts to restore equipment to working condition.</li><li>Provide technical support and guidance to customers on the operation and maintenance of products.</li><li>Document service activities, including repairs performed, parts used, and customer interactions.</li><li>Collaborate with internal teams, including sales and engineering, to address customer needs and concerns.</li><li>Stay updated on product updates, technical advancements, and industry trends to provide informed assistance to customers.</li><li>Ensure compliance with company policies, procedures, and safety regulations during service activities.</li></ul>Candidate requirements:<ul><li>ITI (Any technical course); diploma engineering or should have undergone any professional training or hands on experience on resolving the technical matters</li><li>3-5 years of proven experience in a technical service or support role, preferably in the field of testing machine / Lab Equipment</li><li>Strong troubleshooting skills and ability to analyze technical problems effectively.</li><li>Excellent communication and interpersonal skills to interact with customers and internal teams.</li><li>Proficiency in using diagnostic tools, equipment, and software applications.</li><li>Ability to work independently and manage time effectively to meet service deadlines.</li><li>Willingness to travel to customer sites and work flexible hours as needed.</li><li>Valid driver's license and clean driving record.</li></ul>If you're passionate about providing excellent customer service and have a knack for solving technical challenges, we invite you to apply for the position of Service Engineer. Join our team and play a vital role in ensuring customer satisfaction and the success of our products. Apply now to start your journey with us!Job Type: Full-timePay: ₹30,000.00 - ₹50,000.00 per monthWork Location: Remote

Service Engineer

KRISHIVI Women's Hospital and IVF center

About us: EIE Instruments engaged in manufacturing, marketing and Calibration of Scientific Instruments and Testing Equipment for various applications.About the role: As a Service Engineer, your primary role is to ensure that our company's products are installed, maintained, calibrated and repaired efficiently to meet customer needs. You'll be responsible for providing technical support and assistance to customers, diagnosing equipment issues, and implementing solutions to ensure optimal performance and customer satisfaction.Responsibilities:<ul><li>Install, set up, and configure company products at customer sites according to specifications and guidelines.</li><li>Perform routine maintenance tasks on equipment to ensure proper functioning and longevity.</li><li>Respond to service calls and inquiries from customers regarding product malfunctions or performance issues.</li><li>Diagnose equipment problems through troubleshooting techniques and analysis of technical data.</li><li>Repair or replace faulty components or parts to restore equipment to working condition.</li><li>Provide technical support and guidance to customers on the operation and maintenance of products.</li><li>Document service activities, including repairs performed, parts used, and customer interactions.</li><li>Collaborate with internal teams, including sales and engineering, to address customer needs and concerns.</li><li>Stay updated on product updates, technical advancements, and industry trends to provide informed assistance to customers.</li><li>Ensure compliance with company policies, procedures, and safety regulations during service activities.</li></ul>Candidate requirements:<ul><li>ITI (Any technical course); diploma engineering or should have undergone any professional training or hands on experience on resolving the technical matters</li><li>3-5 years of proven experience in a technical service or support role, preferably in the field of testing machine / Lab Equipment</li><li>Strong troubleshooting skills and ability to analyze technical problems effectively.</li><li>Excellent communication and interpersonal skills to interact with customers and internal teams.</li><li>Proficiency in using diagnostic tools, equipment, and software applications.</li><li>Ability to work independently and manage time effectively to meet service deadlines.</li><li>Willingness to travel to customer sites and work flexible hours as needed.</li><li>Valid driver's license and clean driving record.</li></ul>If you're passionate about providing excellent customer service and have a knack for solving technical challenges, we invite you to apply for the position of Service Engineer. Join our team and play a vital role in ensuring customer satisfaction and the success of our products. Apply now to start your journey with us!Job Type: Full-timePay: ₹30,000.00 - ₹50,000.00 per monthWork Location: Hybrid remote in Ellisbridge, Gujarat (380006)

Aditi Tracking Support pvt Ltd

<div></div><div><div><div><div><div><div><div><div><div><div><div><h2 class="jobSectionHeader">Job description</h2>
Number of Opening Ahmedabad - 1
Number of Opening Baroda/Bharuch - 1
Job description
Job Title: Service Engineer, GPS Tracking Industry
Location: Ahmedabad, Baroda/Bharuch
Job Type: Full-Time
Experience: 1 To 6 Years
Job Overview:
We are looking for a skilled Service Engineer to install, troubleshoot, and maintain GPS tracking devices in vehicles and equipment. The ideal candidate should have hands-on experience with hardware installations, wiring, and technical support.
Key Responsibilities:<ul><li>
Install and configure GPS tracking devices in various types of vehicles.</li><li>
Diagnose and resolve hardware and software issues related to GPS devices.</li><li>
Provide technical support to customers and internal teams.</li><li>
Conduct routine maintenance and inspections to ensure device functionality.</li><li>
Train customers on using GPS tracking systems and software.</li><li>
Maintain accurate records of installations, repairs, and customer interactions.</li><li>
Coordinate with the technical and sales team to resolve the issue.</li><li>
Ensure compliance with company and client standards during installations.</li></ul>
Required Skills &amp; Qualifications:<ul><li>
Diploma/Degree in Electronics, Electrical, IT, or a related field.</li><li>
1-3 years of experience in GPS device installation and troubleshooting.</li><li>
Strong understanding of vehicle wiring, sensors, and GPS technology.</li><li>
Ability to diagnose and fix hardware/software issues efficiently.</li><li>
Good communication and customer handling skills.</li><li>
Willingness to travel for field service and on-site support.</li><li>
Valid driving license (preferred).</li></ul>
Benefits:<ul><li>
Competitive salary and allowances.</li><li>
Travel and field allowances(T&amp;C).</li><li>
Career growth opportunities.</li><li>
Training on the latest GPS technologies.</li></ul>
Only Male Candidate
Salary - 15k - 25k CTC
Work - Field Work
Role: Service Engineer
Industry Type: Automobile
Department: Production, Manufacturing &amp; Engineering
Employment Type: Full Time, Permanent
Role Category: Operations, Maintenance &amp; Support
Education
UG: Any Graduate
Key Skills
Skills highlighted with &lsquo;&lsquo; are preferred keyskills
InstallationGPSGps Tracking
FleetFleet ManagementVehicle TrackingField Service<h5 class="jobSectionHeader">
Contact - 7304530851
</h5><h5 class="jobSectionHeader">careers@adititracking.com</h5><h5 class="jobSectionHeader">
HR Dept.</h5></div></div></div></div></div></div></div></div></div></div></div><div></div>

Telawne Power Equipments Pvt.Ltd.

Job descriptionService Engineer (Transformer Experienced) &ndash; Chennai (All over South)Company: Telawne Power Equipment's Pvt Ltd Location: ChennaiAt Telawne Power Equipments Pvt Ltd, we specialize in manufacturing high-quality transformers and power solutions. As a rapidly growing company, we are looking for experienced Service Engineers to join our team in South. If you have expertise in transformer servicing and are passionate about problem-solving and technical excellence, we&rsquo;d love to hear from you!Responsibilities:As a Service Engineer, you will play a crucial role in ensuring our transformers operate efficiently and meet customer expectations. Your key responsibilities will include:<ul><li>Diagnosing and troubleshooting transformer-related issues, ensuring minimal downtime.</li><li>Conducting installation, maintenance, and servicing of transformers at client locations.</li><li>Performing quality control analysis and test runs to ensure transformers meet required standards.</li><li>Resolving equipment malfunctions and providing effective technical solutions.</li><li>Managing service reports, documenting issues, and ensuring proper communication with clients.</li><li>Ensuring compliance with safety regulations and company standards during all service operations.</li></ul>Requirements:To be successful in this role, you should have:<ul><li>Experience: Minimum 2-5 years in transformer servicing, maintenance, or related electrical equipment.</li><li>Qualification: Diploma in Electrical Engineering or a relevant field.</li><li>Skills: Strong troubleshooting abilities, quality control expertise, and problem-solving skills.</li><li>Flexibility: Willingness to travel to customer sites across South as required.</li><li>Technical Knowledge: Hands-on experience with transformer testing, fault detection, and preventive maintenance.</li></ul>Send your CV to HR- Gokula on Contact: 9082215477.Job Types: Full-time, PermanentPay: ₹28,000.00 - ₹32,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Leave encashment</li><li>Paid sick time</li></ul>Work Location: In person

Service Engineer Chennai(All over South)

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Customer Service Engineer - Cyclotron

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Service Engineer Chennai(All over South)