customer service engineer

GE HealthCare

<div>
 
 Job Description Summary
 
 
 
 As a Customer Service Engineer, you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, carrying out installation and maintenance all GE HealthCare Imaging equipment like CT, MRI, Cath Lab, C-ARMs, PETCT, Ultrasound etc and ensuring customer satisfaction in the assigned area.
 
 
 GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds
 
 
 
 Job Description
 
 
 
 
 Roles and Responsibilities
 
 
 
 <ul>
 <li>
 Technical: Maintaining all models specific to Multi-Modality Imaging Equipment in the assigned area. Total system level troubleshooting on complex multi-symptom problems
 </li>
 <li>
 Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers
 </li>
 <li>
 Business growth: Assists in the growth and direction of business in his/her geographic area
 </li>
 <li>
 Productivity: Responsible for Warranty and PMS contract cost control
 </li>
 <li>
 Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts
 </li>
 <li>
 Installation: Plays a leading role in complex and multifunctional rooms
 </li>
 <li>
 Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement
 </li>
 <li>
 Assists in account sales visits; helps train others where necessary; identify sales opportunities and communicate to account team.
 </li>
 <li>
 The incumbent will be based out of Ludhiana and will support the nearby territories
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Bachelors in Electrical &amp; Electronics Engineering, Biomedical Engineering, or related field and 2+ years of experience in servicing medical equipment's (Preferably CT, MRI, Cath Lab, C-ARMs, PETCT, Ultrasound etc.)
 </li>
 <li>
 Experience interfacing with both internal team members and external customers as part of a solution-based service process
 </li>
 <li>
 Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
 </li>
 <li>
 Ability to be available after-hours and/or work a rotating on-call schedule, including weekends
 
 
 </li>
 </ul>
 
 Desired Skills
 
 
 
 <ul>
 <li>
 Strong oral and written communication skills. Ability to document, plan, market, and execute programs
 </li>
 <li>
 Candidate has to be flexible to work in any location that's assigned to him/her depending on business requirement.
 </li>
 <li>
 Sought by others for guidance and advice. Proficiency in English.
 </li>
 <li>
 Ability to work independently with minimum direction
 </li>
 <li>
 High work standards and quality
 </li>
 <li>
 Initiative and motivation. Plans and organizes work effectively
 </li>
 <li>
 Excellent communications, listening and interpersonal skills
 </li>
 <li>
 Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs
 
 
 </li>
 </ul>
 
 Inclusion and Diversity
 
 
 
 GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
 
 
 We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership &ndash; always with unyielding integrity.
 
 
 Our
 
 total rewards
 
 are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you&rsquo;d expect from an organization with global strength and scale, and you&rsquo;ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
 
 
 Disclaimer:
 
 GE HealthCare will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare.
 
 
 
 
 
 
 Additional Information
 
 
 
 
 
 
 Relocation Assistance Provided:
 
 Yes
 
 
</div>

Customer Service Engineer

PerkinElmer

<div>Key Responsibility<ul><li>To fulfill aftersales needs of customers in the assigned territory</li><li>To Maintain response time &amp; downtime as per the SLA to assigned customers.</li><li>Accountable for instruments installation and Warranty service in the Field.</li><li>Accountable for Billable service and promote the service contracts.</li><li>Accountable for Accessories &amp; generating lead for Consumables sales.</li><li>Develop and deliver a productivity strategy that contributes quarterly impacts to the</li></ul>
business.<ul><li>Deliver actionable data driven insights to explore new areas of operational excellence.</li><li>Ensure all in-field activities are carried out safely complying with company environmental</li></ul>
Health &amp; Safety (EHS) guidelines and procedures.<ul><li>Perform field service as advised by the Group Leader, carrying out repairs, maintenance and</li></ul>
installation of instrumentation and their accessories.<ul><li>Provide highly visible customer support through the performance of on-site installation,</li></ul>
troubleshooting, service, and repair of complex equipment and systems.<ul><li>Develop Junior Engineers on handling equipment&rsquo;s and customers.</li></ul>
&middot; Execute preventive maintenance calls as scheduled. &middot; Align personal working practices with the department&rsquo;s performance targets. &middot; Actively demonstrate compliance with all team targets. &middot; Maintain personal service spares issued and inventory records to the highest standard. &middot; Ensure all anomalies are quickly and effectively reported and resolved. &middot; Ensure that all tools and test equipment is adequate to perform service required, and that all test equipment issued is calibrated at the times specified. &middot; Make returns of all fully completed service documentation, Service Reports, Expenses Claims, daily. &middot; To ensure that quality standards are maintained while servicing the equipment. &middot; To maintain good communication at all relevant levels of customer organization. &middot; In case, customer gives poor rating while taking feedback about our services, necessary support must be taken from colleagues and ensure that customer complaint is resolved. Knowledge Management &middot; To continuously update the technical knowledge of products. &middot; To develop applications knowledge. &middot; To develop soft skills related to communication, selling and customer management. Cross functional support &middot; To support all colleagues as and when necessary, aligning to objectives of organization growth. &middot; To help Service Sales by following up on contract status, Account Receivables and promoting Upgrades/Accessories/Consumables.
Basic Qualifications
Education: Any graduate/postgraduate preferably Science
Required work experience:<ul><li>Should have more than 4-6 years of experience in the relevant field.</li><li>Experience in a Customer Service Environment</li><li>Background in Electronics preferably gained in a high technology service.</li><li>environment, with an understanding of analytical or clinical instrument applications.</li></ul>
Competency Required:
Strategic Perspective:<ul><li>Provides innovative growth ideas.</li><li>Collaborates well across PKI.</li><li>Develop Service coverage and sales plan (customers)</li></ul>
Leadership<ul><li>Provides inspirational leadership.</li><li>Strong communication/presentation skills</li><li>Attracts/develops/retains high potential/ performing teams.</li><li>Collaborates well with all PKI organizations</li></ul></div>

Customer service Engineer

<div>To fulfill aftersales needs of customers in the assigned territory<ul><li>To Maintain response time &amp; downtime as per the SLA to assigned customers.</li><li>Accountable for instruments installation and Warranty service in the Field.</li><li>Accountable for Billable service and promote the service contracts.</li><li>Accountable for Accessories &amp; generating lead for Consumables sales.</li><li>Develop and deliver a productivity strategy that contributes quarterly impacts to the</li></ul>
business.<ul><li>Deliver actionable data driven insights to explore new areas of operational excellence.</li><li>Ensure all in-field activities are carried out safely complying with company environmental</li></ul>
Health &amp; Safety (EHS) guidelines and procedures.<ul><li>Perform field service as advised by the Group Leader, carrying out repairs, maintenance and</li></ul>
installation of instrumentation and their accessories.<ul><li>Provide highly visible customer support through the performance of on-site installation,</li></ul>
troubleshooting, service, and repair of complex equipment and systems.<ul><li>Develop Junior Engineers on handling equipment&rsquo;s and customers.</li></ul>
&middot; Execute preventive maintenance calls as scheduled. &middot; Align personal working practices with the department&rsquo;s performance targets. &middot; Actively demonstrate compliance with all team targets. &middot; Maintain personal service spares issued and inventory records to the highest standard. &middot; Ensure all anomalies are quickly and effectively reported and resolved. &middot; Ensure that all tools and test equipment is adequate to perform service required, and that all test equipment issued is calibrated at the times specified. &middot; Make returns of all fully completed service documentation, Service Reports, Expenses Claims, daily. &middot; To ensure that quality standards are maintained while servicing the equipment. &middot; To maintain good communication at all relevant levels of customer organization. &middot; In case, customer gives poor rating while taking feedback about our services, necessary support must be taken from colleagues and ensure that customer complaint is resolved. Knowledge Management &middot; To continuously update the technical knowledge of products. &middot; To develop applications knowledge. &middot; To develop soft skills related to communication, selling and customer management. Cross functional support &middot; To support all colleagues as and when necessary, aligning to objectives of organization growth. &middot; To help Service Sales by following up on contract status, Account Receivables and promoting Upgrades/Accessories/Consumables.
Required work experience:<ul><li>Should have more than 4-6 years of experience in the relevant field.</li><li>Experience in a Customer Service Environment</li><li>Background in Electronics preferably gained in a high technology service.</li><li>environment, with an understanding of analytical or clinical instrument applications.</li></ul>
Competency Required:
Strategic Perspective:<ul><li>Provides innovative growth ideas.</li><li>Collaborates well across PKI.</li><li>Develop Service coverage and sales plan (customers)</li></ul>
Leadership<ul><li>Provides inspirational leadership.</li><li>Strong communication/presentation skills</li><li>Attracts/develops/retains high potential/ performing teams.</li><li>Collaborates well with all PKI organizations</li></ul></div>

<div><h1 class="jobSectionHeader">Job Description Summary</h1>
All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.<h1 class="jobSectionHeader">
Job Description</h1>
Roles and Responsibilities:<ul><li>
Technical: Maintains all models specific to MICT modality in the assigned area..</li><li>
Electronic/Mechanical: Total system level trouble-shooting on complex multi-symptom problems. Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers.</li><li>
LCT: Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team.</li><li>
Business growth: Assists in the growth and direction of business in his/her geographic area. Productivity: Responsible for Warranty and PMS contract cost control.</li><li>
Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts.</li><li>
Installation: Plays a leading role in complex and multifunctional rooms. Shares best practices. Maintain effective quality systems and programs compliant with GE Service Quality Policy Statement.</li></ul>
Quality Specific Goals: Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. Complete all planned Quality &amp; Compliance training within the defined deadlines. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. Identify and report any personal quality or compliance concerns immediately to the Quality Organization. Insure timely dispatch closure. Ensure completion of all field modifications instructions (FMI&rsquo;s) within prescribed timeframe. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.<h2 class="jobSectionHeader">
Required Qualifications</h2><ul><li>
&#65279;&#65279;Bachelors/ Diploma degree in Electrical &amp; Electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or related field and 3+ years of experience in servicing medical equipment's (Preferably MICT)</li><li>
&#65279;&#65279;Experience interfacing with both internal team members and external customers as part of a solution-based service process</li><li>
&#65279;&#65279;Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment</li><li>
Base location for the role is Kochi and will require travelling.</li><li>
&#65279;&#65279;Ability to be available after-hours and/or work a rotating on-call schedule, including weekends</li><li>
Willingness to work in any modality anywhere in India or South Asia as deemed by Wipro GE Healthcare</li></ul><h2 class="jobSectionHeader">
Desired Skills</h2><ul><li>
&#65279;&#65279;Good oral and written communication skills. 
Ability to document, plan, market, and execute programs</li><li>
&#65279;&#65279;Candidate has to be flexible to work in any location that's assigned to him/her depending on business requirement.</li><li>
&#65279;&#65279;Sought by others for guidance and advice. 
Proficiency in English.</li><li>
&#65279;&#65279;Ability to work independently with minimum direction</li><li>
&#65279;&#65279;High work standards and quality</li><li>
&#65279;&#65279;Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement</li><li>
&#65279;&#65279;Assists in account sales visits; helps train others where necessary; identify sales opportunities and communicate to account team.</li></ul><h2 class="jobSectionHeader">
Inclusion and Diversity</h2>
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities.
Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
Disclaimer: GE HealthCare will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare.
#LI-MC1
#LI-Onsite<h1 class="jobSectionHeader">
Additional Information</h1><div><div><div><div><div><div><div>
Relocation Assistance Provided: No</div></div></div></div></div></div></div></div>

Phoenix Colour Technologies

Phoenix Colour Technologies is hiring: Service EngineerWe are seeking a skilled Service Engineer to join our technical team. This role involves installation, servicing, and maintenance of Kodak and other CTP systems, Epson printers, digital presses, and spectrophotometers at customer sites.Responsibilities:<ul><li>Install, service, and maintain Kodak &amp; other CTP equipment, Epson printers, digital presses, and spectrophotometers.</li><li>Troubleshoot, repair, and calibrate machines to ensure peak performance.</li><li>Conduct preventive maintenance and provide technical training to customers.</li><li>Work closely with the technical team to resolve complex service issues.</li></ul>Requirements:<ul><li>Diploma in Electronics or related Technical Diploma.</li><li>Proven experience servicing CTP systems, Epson printers, digital presses, and spectrophotometers.</li><li>Strong troubleshooting, diagnostic, and problem-solving skills.</li><li>Willingness to travel for on-site customer support.</li></ul>What We Offer:<ul><li>Hands-on exposure to world-class print &amp; color technologies.</li><li>Continuous training and professional growth opportunities.</li><li>A collaborative, innovation-driven work environment.</li></ul>Job Type: Full-timePay: AED4,000.00 - AED6,000.00 per month

Service Engineer

Aartech Solonics Limited

Job Title : Service Engineer Location AARTECH SOLONICS LTD., Mandideep, MPJob Summary: The Service Engineer will be responsible for testing-commissioning service of high valued Technical products at site.-Experience- 0 to 3 years-Salary-Rs. 10,000-20,000 (Negotiable: As per skills/experience)-After confirmation incentive, Bonus &amp; other facilities will be applicable.Key Responsibilities : 1. Willingly travel to customer sites for service work.2. Work closely with the internal team to manage scheduling and logistics for field service visits.3. Configure systems and integrate equipment with existing setups4. Diagnose and troubleshoot electrical or software issues.5. Provide technical support via phone, email,online meet or on-site visits.6. Train customers on equipment usage and basic troubleshooting.7. Maintain a professional relationship with clients and ensure excellent service.8. Complete service reports and document all work performed.9. Provide feedback to the product development team on recurring issues &amp; sales team for any future opportunities.10. Stay updated on new products, technologies, and industry trends.11. Participated in internal projects &amp; training programs to improve product knowledge and technical skills.Qualifications and Requirements : 1. Electrical/Instruments Diploma/BE/M.Tech Engineer 2. Any service experience at Power Plants/Sugar plants/Railways/Refineries/Steel plants/Transcos/Industries/Defense will be added value.Benefits : 1. High valued customer exposure which may include regional or international locations.2. Growing knowledge in engineering &amp; customer service.3. Learning Core Electrical &amp; Design aspects.4. Opportunities for career advancement and continuous learning in other functions like Project, Commercial, Sales, Marketing etc.5. Travel allowances and reimbursements.Job Type: Full-timePay: &#8377;10,000.00 - &#8377;20,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Willingness to travel:<ul><li>50% (Preferred)</li></ul>Work Location: In person

Healthy Jeena Sikho

Role Overview:We are seeking a Service Engineer cum Delivery Agent for our Gurgaon branch who can manage product delivery, installation, and basic service support for medical equipment. The candidate should be responsible, punctual, and customer-focused, ensuring smooth operations and positive customer experiences.Key Responsibilities:<ul><li>Handle safe and timely delivery of medical equipment to customers.</li><li>Perform installation, demonstration, and basic service/maintenance of products (training will be provided).</li><li>Provide excellent customer interaction, explain product usage, and resolve basic queries.</li><li>Maintain proper documentation of deliveries, service calls, and feedback.</li><li>Support store incharge in managing returns, pick-ups, and stock handling.</li><li>Ensure safety, hygiene, and company guidelines are followed during deliveries.</li><li>Report any escalations, faults, or customer issues to the service team.</li></ul>Key Skills &amp; Competencies:<ul><li>Basic technical aptitude (electronics/mechanical knowledge preferred).</li><li>Good communication and customer-handling skills.</li><li>Ability to travel locally for deliveries.</li><li>Responsible, disciplined, and team-oriented.</li><li>Physically fit to handle medical equipment delivery.</li></ul>Qualifications:<ul><li>Minimum 12th Pass or above</li><li>Freshers can apply (training will be provided).</li></ul>What We Offer:<ul><li>Salary: &#8377;12,000 &ndash; &#8377;14,000 per month (based on experience).</li><li>Incentives for timely delivery and customer satisfaction.</li><li>Career growth opportunity to move into Senior Service Engineer or Operations Executive roles.</li><li>Immediate joining required.</li></ul>Job Type: Full-timePay: &#8377;10,287.29 - &#8377;13,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Application Question(s):<ul><li>Do you have own bike?</li></ul>Work Location: In person

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