customer service

customer services

customer service executive

Matar Holding company

<div>
 
 
 Job Role / Purpose
 
 
 
 
 The
 
 Customer Service Executive
 
 will support the Sales Team in executing strategies to improve customer satisfaction, streamline service processes, and drive customer loyalty for the Salama Automotive product portfolio.
 
 
 The role focuses on managing customer interactions, building and maintaining strong customer relationships, and addressing customer inquiries and complaints to ensure seamless operations and positive customer experiences. The position requires active engagement in customer support, service process management, and collaboration with the sales team to contribute to the company's overall growth and customer retention objectives.
 
 
 The ideal candidate should have a solid understanding of customer service principles, strong communication and problem-solving skills in both Arabic and English, and prior experience in customer service or support roles. A proactive approach in managing customer queries and supporting strategic goals set by the Line Manager is essential.
 
 
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 Handle customer inquiries promptly and professionally, providing accurate product and service information
 </li>
 <li>
 Provide and support MTO &amp; MTS process orders and ensure timely delivery. Coordinate with Operations team for order status
 </li>
 <li>
 Address complaints and escalate unresolved issues; provide compensation solutions where applicable
 </li>
 <li>
 Support trade loyalty programs and track customer engagement
 </li>
 <li>
 Conduct regular customer satisfaction surveys and analyze feedback
 </li>
 <li>
 Communicate pricing updates and ensure customers are informed promptly
 </li>
 <li>
 Monitor overdue payments and follow up with customers for resolution
 </li>
 <li>
 Coordinate and drive Sales Blitz initiatives and Workshop Endorsement Programs to boost sales
 </li>
 <li>
 Assist in identifying and supporting efforts to acquire new customers
 </li>
 <li>
 Maintain and update the customer database regularly
 </li>
 <li>
 Stay updated on product offerings and provide insights to customers
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Qualifications &amp; Experience:
 
 
 
 <ul>
 <li>
 Minimum Qualifications: Graduate/Postgraduate in Sales, Business Management, or related field
 </li>
 <li>
 Minimum Experience: 3 years in sales and customer service functions
 </li>
 <li>
 Proven experience in sales, customer service, and customer relationship management
 
 
 </li>
 </ul>
 
 Skills &amp; Functional Knowledge:
 
 
 
 <ul>
 <li>
 Excellent communication, negotiation, and presentation skills in Arabic and English
 </li>
 <li>
 Proficiency in Microsoft Office Suite and CRM software
 </li>
 <li>
 Problem-solving and critical thinking
 </li>
 <li>
 Customer and market segmentation
 </li>
 <li>
 Sales and commercial awareness
 </li>
 <li>
 Competitor analysis, lead generation, and prospecting
 </li>
 <li>
 Data collection and analysis
 </li>
 <li>
 Customer service orientation, project coordination, time management, and prioritization
 
 
 </li>
 </ul>
 
 Job-Specific Competencies:
 
 
 
 <ul>
 <li>
 Lead generation and converting prospects into sales opportunities
 </li>
 <li>
 Collaboration and teamwork in a cross-functional environment
 </li>
 <li>
 Result-oriented and proactive approach to achieving targets
 </li>
 <li>
 Analytical skills for data and market research
 </li>
 <li>
 Understanding of sales and marketing principles and execution of campaigns
 </li>
 <li>
 Attention to detail and accuracy in reporting and data management
 
 
 </li>
 </ul>
 
 Management Competencies:
 
 
 
 <ul>
 <li>
 Customer and team focused
 </li>
 <li>
 Appreciation of cultural diversity
 </li>
 <li>
 Effective communication and engagement
 </li>
 <li>
 Operational planning and support
 </li>
 <li>
 Problem-solving, teamwork, and collaboration
 </li>
 </ul>
</div>

Customer Service Executive

Emdad By Elm

<div>
 
 
 Job Description:
 
 
 
 The Service Customer Specialist is an essential mid-career professional responsible for elevating customer satisfaction and loyalty through outstanding service delivery to clients visiting the organization. This position emphasizes the creation of a welcoming and professional atmosphere while ensuring customers receive thorough support, informed guidance, and reliable information about available services. The incumbent will leverage exceptional communication and interpersonal skills to address inquiries, resolve issues with efficiency, and navigate customers toward the appropriate services. Proficiency in Microsoft Excel is required for generating straightforward reports, while strong capabilities in PowerPoint will facilitate the preparation of engaging presentations aimed at internal communication and customer engagement enhancements. The ideal candidate is expected to display professionalism consistently, positively impacting the overall customer experience while embodying the organization&rsquo;s values and ethos.
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Minimum of 5-7 years of experience in customer service or client-facing roles, demonstrating a progression of responsibilities and achievements.
 </li>
 <li>
 Proficiency in Microsoft Excel, including the ability to create, format, analyze reports, and utilize advanced functions.
 </li>
 <li>
 Strong knowledge of Microsoft PowerPoint for creating professional-level presentations that engage and inform.
 </li>
 <li>
 Excellent verbal and written communication skills, with the ability to articulate information clearly and professionally to diverse audiences.
 </li>
 <li>
 Proven track record of effectively managing customer relationships, demonstrating an ability to resolve issues promptly and satisfactorily.
 </li>
 <li>
 Capability to work independently while fostering a collaborative approach and contributing to team objectives.
 </li>
 <li>
 Strong organizational skills, demonstrating the ability to prioritize tasks effectively within a fast-paced work environment.
 </li>
 <li>
 Knowledge of customer service best practices and industry standards, with the ability to apply them to enhance service delivery.
 </li>
 <li>
 Professionalism in appearance and demeanor when interacting with customers, ensuring a positive reflection of the organization.
 </li>
 <li>
 Adaptability to a fast-paced environment with a resourceful approach to addressing unexpected challenges.
 </li>
 <li>
 Cultural sensitivity with the ability to adapt communication styles to meet the varying needs of a diverse customer base.
 </li>
 <li>
 Experience in gathering customer feedback effectively and developing actionable strategies for service improvement.
 </li>
 <li>
 Strong analytical skills, capable of assessing customer data to drive informed decision-making.
 </li>
 </ul>
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Greet customers warmly and professionally upon arrival to create a lasting positive first impression.
 </li>
 <li>
 Actively listen to customer inquiries and provide prompt, accurate, and relevant information regarding the organization&rsquo;s services.
 </li>
 <li>
 Guide customers in exploring and utilizing the organization&rsquo;s offerings that fulfill their specific needs and requests.
 </li>
 <li>
 Resolve customer issues or concerns with promptness and efficiency, ensuring a consistently high level of customer satisfaction.
 </li>
 <li>
 Prepare and generate basic reports in Excel to track inquiries, customer feedback, and service performance metrics that support operational improvements.
 </li>
 <li>
 Develop, design, and present visually appealing PowerPoint presentations for both internal teams and special customer engagements.
 </li>
 <li>
 Collaborate seamlessly with team members to enhance customer service protocols and share valuable insights.
 </li>
 <li>
 Maintain an organized workspace that reflects the organization&rsquo;s branding and commitment to customer focus.
 </li>
 <li>
 Utilize customer relationship management (CRM) tools to log customer interactions and effectively track engagement metrics.
 </li>
 <li>
 Collect and analyze insights from customer interactions to identify trends and enhance service delivery performance.
 </li>
 <li>
 Participate actively in training sessions and professional development opportunities to continually improve service skills and knowledge.
 </li>
 <li>
 Promote a positive team culture through sharing best practices, encouraging collaborative problem-solving, and supporting peers.
 </li>
 </ul>
 
 
 Required Skills:
 
 
 <ul>
 <li>
 Exceptional interpersonal skills, fostering robust relationships with customers and team members alike.
 </li>
 <li>
 Advanced proficiency in Microsoft Excel, demonstrating capabilities such as the use of pivot tables and VLOOKUP for analysis and reporting.
 </li>
 <li>
 Creative and effective presentation skills using Microsoft PowerPoint, showcasing the ability to engage varied audiences.
 </li>
 <li>
 Strong conflict resolution and problem-solving capabilities, especially in high-stress customer service scenarios.
 </li>
 <li>
 Proficiency in recognizing and addressing diverse client needs and preferences through personalized service.
 </li>
 <li>
 High attention to detail in both direct customer interactions and preparation of reporting documents.
 </li>
 <li>
 Effective time management skills, capable of juggling multiple customer interactions and task priorities simultaneously.
 </li>
 <li>
 Empathy and patience in handling customer concerns and inquiries, ensuring a compassionate service approach.
 </li>
 <li>
 Ability to remain calm under pressure, providing quick and effective resolutions to customer issues.
 </li>
 <li>
 Strong observational skills to assess real-time customer satisfaction and the effectiveness of services.
 </li>
 <li>
 An enthusiastic and proactive approach towards delivering exceptional customer service and fostering teamwork.
 </li>
 <li>
 A continuous learner mindset, eager to embrace new tools, technologies, and methodologies aimed at enhancing service delivery.
 </li>
 </ul>
 
 
 
</div>

Customer Service

TruKKer

<div>
 
 TruKKer is one of the most successful and well-funded Logitech startups of the EMEA Region with 700+ employees and our presence in eleven countries of operation (KSA, UAE, India, Egypt, Bahrain, Jordan, Oman, Turkey, Poland, Kazakhstan &amp; China) grown aggressively.
 
 
 Since our inception in 2016, we have grown aggressively and have ~75,000 trucks inducted on our platform, catering to ~1,200+ enterprise clients seamlessly with an annual revenue of ~300 million USD. With our business proposition, we bring smiles onto the faces of ~1,600 drivers daily.
 
 
 We have made a long-lasting impact on the ecosystem in innovative and exciting work, workplace &amp; workforce practices. Today, every employee at TruKKer is not only the brand ambassador of the company but is also the partner in the IPO journey.
 
 
 We are awarded &amp; showcased in various forums in EMEA Region and chosen by the Saudi Startup forum as a Unicorn Company. Our CEO&rsquo;s hustle &amp; contribution was captured on the cover page of Forbes magazine.
 
 
 With our dedicated Human Capital initiatives, we have been awarded &amp; acknowledge globally:
 
 <ul>
 <li>
 We received the coveted
 
 
 &lsquo;GREAT PLACE TO WORK CERTFICATION&rsquo;
 
 
 for four countries &ndash; KSA, UAE, OMAN &amp; TURKEY.
 </li>
 <li>
 We also got
 
 &lsquo;
 
 BEST WORKPLACES'
 
 
 
 Award for TruKKer Arabia&rsquo;.
 
 </li>
 <li>
 
 DISPERZ one of the leading Training &amp; Development platform awarded us as
 
 &lsquo;Top Innovative L&amp;D Strategy
 
 .&rsquo;
 
 </li>
 <li>
 Economic Times, the second largest business newspaper &amp; media platform awarded us for
 
 
 &lsquo;Exceptional Employee Experience Award.&rsquo;
 
 
 </li>
 <li>
 
 We won
 
 CULTIMATE&rsquo;s &ndash;
 
 
 'BEST EMPLOYER BRAND AWARD'
 
 
 </li>
 </ul>
 
 All these awards define TruKKer as a startup with
 
 
 &lsquo;REAL HUSTLE&rsquo;
 
 
 and complement our
 
 
 &lsquo;People Oriented Culture&rsquo;
 
 
 and commitment for
 
 
 &lsquo;Workplace Excellence&rsquo;.
 
 
 
 
 
 
 
 
 
 Our Vision:
 
 
 To be the most reliable partner in the freight ecosystem powered by technology &amp; sustainability.
 
 
 
 
 Our Mission:
 
 
 To provide cost-efficient freight solutions by organizing and digitizing the fragmented ecosystem.
 
 
 
 
 Our Values:
 
 
 
 <ul>
 <li>
 Carry TruKKer&rsquo;s Passion and Hunger in Heart.
 </li>
 <li>
 Always Keeping the customer first.
 </li>
 <li>
 Respect for accountability.
 </li>
 <li>
 Honor diversity and inclusion.
 </li>
 <li>
 Always being cost-effective.
 </li>
 <li>
 Hustle with honesty.
 </li>
 </ul>
 
 
 
 
 
 What we have for you on board.
 
 
 <ul>
 <li>
 Competitive salary and benefits package.
 </li>
 <li>
 Opportunity to work in a dynamic and fast-growing industry.
 </li>
 <li>
 Play a key role in shaping the success of the company in the Middle East region.
 </li>
 <li>
 Continuous learning and development opportunities. Gain direct mentorship from visionary C-suite leaders in our dynamic environment.
 </li>
 <li>
 Embark on our thrilling IPO journey, shaping the future of Logistics.
 </li>
 <li>
 Diverse and inclusive work environment.
 </li>
 </ul>
 
 
 
 
 
 Position Overview
 
 
 
 We are seeking a results-driven
 
 Business Development Specialist/ Sr Sales Executive
 
 with strong expertise in
 
 land freight forwarding
 
 to accelerate our growth in the Middle East market. This is a front-line, quota-carrying role suited for a self-starter who thrives in client acquisition, builds trusted relationships, and delivers consistent revenue growth. While the core focus will be
 
 land freight solutions (FTL, LTL, cross-border, GCC lanes)
 
 , exposure to
 
 sea and air freight
 
 will be an added advantage.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. Sales Development &amp; Revenue Growth
 
 
 <ul>
 <li>
 Drive sales of
 
 land freight forwarding solutions (domestic &amp; cross-border)
 
 , supported by air and sea freight offerings.
 </li>
 <li>
 Achieve and exceed revenue and gross profit targets consistently.
 </li>
 <li>
 Generate, qualify, and convert leads into long-term accounts across industries.
 </li>
 </ul>
 
 
 2. Client Acquisition &amp; Portfolio Management
 
 
 <ul>
 <li>
 Build and manage a robust portfolio of
 
 B2B clients
 
 (mid-market and enterprise).
 </li>
 <li>
 Lead full sales cycle: prospecting, solution design, proposals, negotiations, and deal closure.
 </li>
 <li>
 Deliver customized
 
 land freight solutions
 
 aligned with customer needs and operational strengths.
 </li>
 </ul>
 
 
 3. Market Expansion &amp; Intelligence
 
 
 <ul>
 <li>
 Identify growth opportunities within GCC and Middle East
 
 land freight corridors
 
 .
 </li>
 <li>
 Monitor market dynamics, competitor activities, and pricing benchmarks.
 </li>
 <li>
 Provide structured feedback to commercial, pricing, and operations teams for competitive positioning.
 </li>
 </ul>
 
 
 4. Cross-functional Coordination
 
 
 <ul>
 <li>
 Partner with operations, pricing, and customer service to ensure seamless client onboarding and execution.
 </li>
 <li>
 Address client challenges quickly, ensuring service excellence and retention.
 </li>
 <li>
 Maintain high client satisfaction scores by driving reliability and responsiveness.
 </li>
 </ul>
 
 
 5. Accountability &amp; Ownership
 
 
 <ul>
 <li>
 Own the assigned
 
 sales pipeline, forecast, and revenue delivery
 
 with discipline and urgency.
 </li>
 <li>
 Work independently with entrepreneurial ownership and resilience in a competitive market.
 </li>
 <li>
 Foster a culture of performance, consistency, and customer success.
 </li>
 </ul>
 
 
 
 
 
 Key Requirements
 
 
 <ul>
 <li>
 
 Experience:
 
 3&ndash;7 years of B2B sales in
 
 land freight forwarding
 
 ; exposure to sea/air is preferred.
 </li>
 <li>
 
 Track Record:
 
 Proven success in acquiring and managing large accounts across GCC and cross-border markets.
 </li>
 <li>
 
 Commercial Acumen:
 
 Strong understanding of pricing models, cost structures, and freight margins in land transport.
 </li>
 <li>
 
 Drive &amp; Execution:
 
 Field-oriented, hands-on sales professional with a strong sense of ownership.
 </li>
 <li>
 
 Communication:
 
 Excellent interpersonal, presentation, and negotiation skills.
 </li>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in Business, Logistics, Supply Chain, or related discipline.
 </li>
 </ul>
 
 
 
 
 
 Ideal Candidate Profile
 
 
 <ul>
 <li>
 
 Land Freight Specialist
 
 &ndash; strong exposure to FTL, LTL, and cross-border trucking in GCC.
 </li>
 <li>
 
 Hunter mindset
 
 &ndash; proactive, driven, and relentless in building new business.
 </li>
 <li>
 
 Relationship builder
 
 &ndash; consultative sales approach with a focus on long-term value.
 </li>
 <li>
 
 Agile and resilient
 
 &ndash; thrives in fast-paced, competitive, and performance-led environments.
 </li>
 </ul>
 
 
</div>

Senior Sales Executive

<div>
 
 Job Purpose
 
 
 
 The Executive Secretary provides high-level administrative and executive support to senior management to ensure efficient office operations and effective decision-making. The role handles confidential information, manages executive schedules, coordinates communication, prepares reports, and supports daily business activities to enhance the overall productivity of the executive office
 
 
 
 Key Accountabilities
 
 
 
 2. Office &amp; Administrative Management
 
 
 
 
 3. Communication &amp; Coordination
 
 
 
 
 4. Documentation &amp; Reporting
 
 
 
 
 5. Meeting &amp; Event Coordination
 
 
 
 
 6. Executive Office Support
 
 
 
 
 <ul>
 <li>
 Executive Support
 </li>
 <li>
 Manage executive calendars, appointments, meetings, and travel arrangements.
 </li>
 <li>
 Prepare meeting agendas, minutes, presentations, and follow-up action items.
 </li>
 <li>
 Handle confidential information with professionalism and discretion.
 </li>
 <li>
 Organize and maintain electronic and physical filing systems.
 </li>
 <li>
 Draft, review, and manage correspondence, memos, and reports.
 </li>
 <li>
 Monitor office supplies and coordinate with procurement when needed.
 </li>
 <li>
 Act as the primary point of contact between executives and internal/external stakeholders.
 </li>
 <li>
 Maintain effective communication channels and ensure timely responses.
 </li>
 <li>
 Coordinate cross-departmental communication and follow-ups on pending tasks.
 </li>
 <li>
 Prepare and format documents, presentations, and executive reports.
 </li>
 <li>
 Ensure accuracy, completeness, and compliance with company standards.
 </li>
 <li>
 Collect data and compile status updates for management review.
 </li>
 <li>
 Arrange logistics for internal and external meetings and events.
 </li>
 <li>
 Coordinate venue bookings, travel, refreshments, and required materials.
 </li>
 <li>
 Ensure proper follow-up on decisions and meeting outcomes.
 </li>
 <li>
 Support in policy, procedure, and workflow documentation.
 </li>
 <li>
 Assist in special assignments and projects as delegated by the executive.
 </li>
 <li>
 Maintain professionalism and confidentiality at all times
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Management, or related field.
 </li>
 <li>
 Diploma in Office Administration or Secretarial Studies is an advantage.
 
 
 </li>
 </ul>
 
 
 Experience
 
 
 
 
 <ul>
 <li>
 3-5 years of experience as an Executive Secretary, Personal Assistant, or Administrative professional.
 </li>
 <li>
 Experience supporting senior management or C-level executives preferred.
 
 
 </li>
 </ul>
 
 
 Skills &amp; Competencies
 
 
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Strong organizational and time management abilities.
 </li>
 <li>
 Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
 </li>
 <li>
 Ability to handle multiple tasks and prioritize effectively.
 </li>
 <li>
 Strong attention to detail and problem-solving skills.
 </li>
 <li>
 Professional demeanor and strong interpersonal skills.
 </li>
 <li>
 Ability to work under pressure and meet deadlines.
 </li>
 <li>
 High level of confidentiality and integrity
 </li>
 </ul>
</div>

Executive Secretary

Confidential Government

<div>
 
 We&rsquo;re Hiring | Executive Secretary to the CEO
 
 
 A leading company is seeking a highly professional Executive Secretary to the CEO to join its team.
 
 
 This role requires strong resilience, exceptional organization skills, and the ability to perform under high work pressure.
 
 
 
 
 
 Key Responsibilities:
 
 
 &bull; Managing the CEO&rsquo;s calendar, meetings, and travel arrangements
 
 
 &bull; Handling confidential correspondence and communications
 
 
 &bull; Preparing reports, presentations, and executive documents
 
 
 &bull; Coordinating with internal and external stakeholders
 
 
 &bull; Following up on tasks and ensuring deadlines are met
 
 
 
 
 
 Requirements:
 
 
 &bull; Bachelor&rsquo;s degree in any relevant field
 
 
 &bull; Proven experience as an Executive Secretary / Executive Assistant to senior management
 
 
 &bull; Excellent communication skills (Arabic &amp; English)
 
 
 &bull; High ability to work under pressure and manage priorities
 
 
 &bull; Strong organizational, multitasking, and time-management skills
 
 
 &bull; Professional appearance and high level of confidentiality
 
 
 
 
 
 Location: Dammam
 
 
 
 
 
 Only candidates who can handle a fast-paced, high-pressure executive environment are encouraged to to apply.
 
</div>

Siemens Energy

<div>
 
 A Snapshot of Your Day
 
 
 
 As a Team Assistant, you will be at the heart of our dynamic team, targeting candidates with a strong administrative background and excellent organizational skills. You will engage in meaningful projects such as organizing strategic workshops and managing executive calendars, directly impacting the efficiency and success of our team and partners. Your work will support Siemens Energy&rsquo;s mission by ensuring seamless operations and fostering a collaborative team culture that values innovation and precision.
 
 
 
 How You&rsquo;ll Make An Impact
 
 
 
 <ul>
 <li>
 Coordinate and manage executive calendars, ensuring efficient scheduling of meetings and appointments.
 </li>
 <li>
 Plan and book comprehensive travel arrangements, including flights, accommodations, and ground transportation.
 </li>
 <li>
 Organize and facilitate workshops and meetings, handling all logistical aspects to ensure smooth execution.
 </li>
 <li>
 Draft and manage correspondence and documents, maintaining accuracy and confidentiality.
 </li>
 <li>
 Handle clerical tasks such as managing expense reports and maintaining databases for streamlined operations.
 </li>
 <li>
 Organize events and speaking engagements, ensuring all logistical details are meticulously managed.
 
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 At least 5 years of experience in secretarial and team assistance roles at management level, with effective coordination skills.
 </li>
 <li>
 Confidence in interacting with management across all hierarchical levels, showcasing strong interpersonal abilities.
 </li>
 <li>
 Proficiency in MS Office applications (Outlook, Word, PowerPoint)
 </li>
 <li>
 Strong team player with a high sense of responsibility, employing results-oriented and organized working methods.
 </li>
 <li>
 Fluency in written and spoken English, with flexibility and intercultural experience
 
 
 
 </li>
 </ul>
 
 About The Team
 
 
 
 Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.
 
 
 
 Who is Siemens Energy?
 
 
 
 At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
 
 
 Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
 
 
 Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo
 
 
 
 Our Commitment to Diversity
 
 
 
 Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character &ndash; no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
 
 
 
 Rewards/Benefits
 
 
 
 <ul>
 <li>
 Opportunities to work with a global team
 </li>
 <li>
 Opportunities to work on and lead a variety of innovative projects
 </li>
 <li>
 Continual learning through the Learn@Siemens-Energy platform
 
 
 
 </li>
 </ul>
 https://jobs.siemens-energy.com/jobs
 
 
 The job posting will remain open for applications for 14 days from the posting date.
 
 
</div>

Team Assistant

eXtra (United Electronics Co.)

<div>
 
 The Regional TC Head is the single point of contact for the service in his region; he is responsible for managing the electronics service team in his region. He is accountable of delivering the customer service KPIs for the electronics services in his region as well as raising the technical index of his team members. Moreover, the Regional TC head should deliver the services sales required from his region.
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 :
 
 
 <ul>
 <li>
 Manage and solve all personnel related issues rising in his region.
 </li>
 <li>
 Responsible for the Electronics Services sales in his region.
 </li>
 <li>
 Ensure the implementation of Electronics Services SOPs in his locations.
 </li>
 <li>
 Responsible for team technical development &amp; people growth in his region.
 </li>
 <li>
 Recognize good performance; develop and encourage customer focus environment and nominate Service-Awards candidates.
 </li>
 <li>
 Monitor the KPIs for his reasons, analyze the gaps and take actions to bridge them.
 </li>
 <li>
 To ensure that the technicians are handling the repairs of defective items in compliance with the targeted repair time.
 </li>
 <li>
 Receive escalations; initiate necessary actions, follow up the status of each case and finally close them with relevant decisions.
 </li>
 <li>
 To prevent the accumulation of import damaged items.
 </li>
 <li>
 To ensure that Service Level Agreements are fully implemented and to maintain positive and fruitful relationships with all service centers of local vendors.
 </li>
 <li>
 To run periodical inventory for items inside the technical center (for both customers and extra)
 </li>
 <li>
 To ensure technical readiness (in coordination with the Technical Manager) before the launch of new products.
 </li>
 <li>
 Hold &amp; review all services petty cash and control the spending.
 </li>
 <li>
 Prepare required periodical reports to be presented to the electronics service&rsquo;s operation manager.
 </li>
 <li>
 Responsible for checking and monitoring the electronics services sales materials in his region stores.
 </li>
 <li>
 Handling customer complaints and happy call procedures and taking proper actions to assure continues customer satisfaction improvement.
 </li>
 <li>
 Analyze processes gaps and recommend and execute corrective actions.
 </li>
 <li>
 Manage the technical center inventories (product under service and loaners)
 </li>
 <li>
 Assures the implementation of the 5S methodology in the working place(s)
 </li>
 </ul>
 
 
 
 
 
 
 Skills and qualifications
 
 
 
 <ul>
 <li>
 Hold bachelor&rsquo;s degree in electrical/mechanical engineering.
 </li>
 <li>
 5 years&rsquo; experience as a technical Supervisor or Workshop Supervisor / manager in a well-known Electronics or Telecommunication Manufacturer or Authorized Dealer.
 </li>
 <li>
 Very good English and Arabic communication skills.
 </li>
 <li>
 Maximum 35 years old.
 </li>
 <li>
 White-goods or electronics repair skills for all product range like refrigerators, washing machines, Air conditioners, cooking range, dryers, washers, High end LCDs, Plasma
 </li>
 <li>
 Excellent computer skills, especially Microsoft office application and ERP.
 </li>
 <li>
 Analytical and trouble-shooter.
 </li>
 <li>
 High leadership skills
 </li>
 <li>
 Hands-on working ability, leading by example.
 </li>
 <li>
 Communicate in Arabic and English Language
 </li>
 <li>
 Pleasant personality; customer oriented
 </li>
 <li>
 Self-starter.
 </li>
 <li>
 Ability to manage group of up to 30 direct reporters.
 </li>
 </ul>
</div>

Regional Technical Center Head

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Regional Technical Center Head