customer service executive

Venus Group

Job OverviewWe are hiring a Customer Service Executive for our Islamabad office who will be responsible for delivering excellent customer support, handling inquiries, resolving complaints, and ensuring high customer satisfaction. The ideal candidate should possess strong communication skills, problem-solving abilities, and experience in customer handling or call center operations.This role is ideal for candidates searching for Customer Support Jobs in Islamabad, Call Center Jobs, Customer Service Representative (CSR) Jobs, and Client Support Executive roles.Key Responsibilities<ul><li>Handle inbound and outbound customer calls professionally</li><li>Respond to customer queries via phone, email, and chat support</li><li>Resolve customer complaints efficiently and maintain service quality</li><li>Provide accurate product/service information to customers</li><li>Maintain customer records and update CRM systems</li><li>Follow up with customers to ensure issue resolution</li><li>Meet daily performance and customer satisfaction KPIs</li><li>Coordinate with internal departments for quick issue resolution</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree (preferred)</li><li>1&ndash;3 years of experience in customer service, customer support</li><li>Strong problem-solving and interpersonal skills</li><li>Basic computer skills (MS Office &amp; CRM systems)</li><li>Ability to work in shifts (if required)</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs75,000.00 per monthWork Location: In person

Customer Service Executive

Mazaj Trading

We are looking for an enthusiastic and proactive Customer Service Executive to join our team at a mobile applications company. The candidate will be responsible for handling user inquiries, resolving issues, and delivering an excellent user experience in line with the company&rsquo;s quality standards.Key Responsibilities:<ul><li>Respond to customer inquiries across multiple channels (phone, email, live chat, social media)</li><li>Follow up on complaints and resolve them quickly and effectively</li><li>Record and track customer feedback to ensure service improvements</li><li>Provide user support and explain app features and benefits</li><li>Collaborate with development and marketing teams to provide solutions to technical or operational issues</li><li>Contribute to improving customer support methods and enhancing the user experience</li></ul>Requirements:<ul><li>University degree or equivalent experience in customer service or a related field</li><li>Previous experience in customer support (preferably in tech companies or mobile apps)</li><li>Excellent communication skills in Arabic and English</li><li>Ability to handle challenging situations professionally</li><li>Strong organizational skills and ability to follow issues through to resolution</li><li>Proficiency in CRM systems is considered an advantage</li></ul>Benefits:<ul><li>Competitive salary</li><li>Dynamic and tech-driven work environment</li><li>Opportunities for professional development and training</li><li>Health insurance and annual leave</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,500.00 per monthExperience:<ul><li>Customer Service Executive: 3 years (Preferred)</li></ul>Language:<ul><li>English and Arabic (Preferred)</li></ul>Work Location: In person

Snoonu

<div>
 
 🚀 Welcome to Your Next Adventure!
 
 
 
 Step into a fast-paced, customer-first environment where every interaction matters. As a Customer Service Executive, you&rsquo;ll be at the heart of our CX operations&mdash;ensuring customers have a smooth, reliable, and delightful experience, especially during our busiest meal times. If you enjoy problem-solving, thrive under pressure, and love helping people, this role is for you.
 
 
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
 <ul>
 <li>
 Restore customer trust by ensuring faster and more consistent handling of escalations across chat, social, email, and high-priority complaints.
 </li>
 <li>
 Improve peak-readiness by having a locally based team that can observe demand spikes and coordinate immediate action across support, ops, product, and marketing.
 </li>
 <li>
 Reduce dependence on a purely manual / remote setup for critical customer-facing control.
 </li>
 <li>
 Create stronger visibility into customer pain points and feed those insights into automation, product improvements, and operational fixes.
 </li>
 <li>
 Build a more scalable model where local oversight handles critical control and escalation, while automation and external capacity absorb more transactional workload over time.
 </li>
 <li>
 Support Pakistan Live CS team in Peak days
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in customer service (food delivery, e-commerce, or call center preferred)
 </li>
 <li>
 Fluent in Arabic (Khaleeji Accent) &amp; English
 </li>
 <li>
 Strong communication skills&mdash;clear, calm, and customer-focused
 </li>
 <li>
 Ability to handle pressure, multitask, and manage difficult conversations
 </li>
 <li>
 Basic knowledge of CRM tools and computer systems
 </li>
 <li>
 Flexibility to work in a 24/7 rotational shift environment
 
 
 </li>
 </ul>
 
 ✨ Bonus Points If You Have
 
 
 
 <ul>
 <li>
 Experience in a high-growth startup or food delivery platform
 </li>
 <li>
 Strong problem-solving mindset with a proactive approach
 </li>
 <li>
 Familiarity with customer satisfaction metrics (CSAT, TAT, QA)
 
 
 </li>
 </ul>
 
 ✨Success Factors
 
 
 
 <ul>
 <li>
 Customer Satisfaction (CSAT)
 </li>
 <li>
 First Contact Response (FCR)
 </li>
 <li>
 Resolution Time (TTR)
 </li>
 <li>
 Quality Assurance (QA) scores
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more &ndash; all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed
 
 : &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 
 🏅Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results
 
 : &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Global Vibes
 
 &ndash; Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters
 
 &ndash; Learning budgets, access to courses, and tools for your growth.
 
 
 🚒
 
 Builder&rsquo;s Playground
 
 &ndash; Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 🏝️
 
 Flexible Time Off
 
 &ndash; We take recharging seriously. Generous leave and wellness policies.
 
 
 🛠️
 
 Agile Everything
 
 &ndash; Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Great Place to Work&reg; Certified
 
 
 
 We&rsquo;re certified as a Great Place to Work&reg;, a recognition that celebrates a culture we&rsquo;ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
 
 
 
 Certified for Excellence
 
 
 
 Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build apps. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a team where your contributions spark a change and your voice is heard. Let&rsquo;s make some magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

Levante Holding

<div>
 
 
 Job Title: Customer Service Executive
 
 
 
 
 
 Location: PAKISTAN
 
 
 
 
 
 Industry: Real Estate
 
 
 
 
 
 Job Summary
 
 
 
 
 We are looking for a dedicated and customer-oriented Customer Service Executive to manage client interactions and ensure a high level of satisfaction throughout the real estate customer journey. The role involves handling inquiries, coordinating with internal teams, and supporting sales and leasing operations.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Handle inbound and outbound customer calls, emails, and walk-in inquiries
 
 </li>
 <li>
 Provide accurate information about properties, pricing, availability, and processes
 
 </li>
 <li>
 Register leads and update customer information in the CRM system
 
 </li>
 <li>
 Coordinate property viewings and follow up with clients
 
 </li>
 <li>
 Resolve customer complaints professionally and escalate complex issues when required
 
 </li>
 <li>
 Maintain proper records of customer interactions and feedback
 
 </li>
 <li>
 Support sales, leasing, and property management teams with customer coordination
 
 </li>
 <li>
 Ensure excellent customer experience before and after sales/lease
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 
 
 Requirements &amp; Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or Diploma (preferred)
 
 </li>
 <li>
 1&ndash;3 years of experience in customer service (real estate experience is an advantage)
 
 </li>
 <li>
 Strong communication skills.
 
 </li>
 <li>
 Good interpersonal and problem-solving skills
 
 </li>
 <li>
 Basic computer skills (MS Office, CRM systems)
 
 </li>
 <li>
 Ability to work under pressure and meet service standards
 
 </li>
 </ul>
</div>

Customer Service Executive - PAKISTAN

Danone

<div>
 
 About The Job
 
 
 
 Danone MENA is looking for a talented
 
 Customer Service Executive, Egypt
 
 to be based in
 
 Cairo, Egypt
 
 like you! Danone is a world-leading food company operating in the Specialized Nutrition.
 
 
 
 PURPOSE OF THE ROLE
 
 
 
 <ul>
 <li>
 Ensuring high performance on Order Management Cycle resulting in increase in product availability and faster response time in managing effective logistics.
 </li>
 <li>
 Effectively engage with distributors on order management
 </li>
 <li>
 Driving efficiencies in order&rsquo;s management &amp; contribution to improved customer service levels in terms of response time &amp; product delivery
 </li>
 <li>
 Driving improvement in processing lead times for documentation
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Customer orders management which incl. but not limited to receipt, review, process &amp; archive
 </li>
 <li>
 Order reconciliation process with distributors as per assigned markets to align order quantities, capture actions on received, planned or open quantities.
 </li>
 <li>
 Follow up monthly on expected orders dispatch with supply planning
 </li>
 <li>
 Follow up with supply points for packing lists &amp; arrangement of the logistics (equipment, trucks, documentation, etc).
 </li>
 <li>
 Always ensure accuracy of the Order to Cash system (R3) @ with a monthly validation process to match with master file
 </li>
 <li>
 Manage complaints product returns, damages and claims
 </li>
 <li>
 Market returns &amp; warehouse expiry count limited
 </li>
 <li>
 Tracking of shipments, follow up of customs clearance onto delivery customer warehouse
 </li>
 <li>
 Deploy tools for tracking of shipment from supply points to destination country
 </li>
 <li>
 Execute monthly air freight plans as per assigned supply points
 </li>
 <li>
 Effectively communicate with internal &amp; external stake-holders on orders status
 </li>
 <li>
 Drive continuous improvements in customer service operations process to deliver efficiencies
 </li>
 <li>
 Owns maintenance, tracking of master file &amp; R3 review to communicate to customer service for update &amp; share with supply planning prior Rolling Forecast submission post month closing.
 </li>
 <li>
 Acts as the MM &amp; EOM custodian &amp; ensures a close follow up for month landing with CS team
 </li>
 <li>
 Owns update of the SC SOP with quarterly review &amp; update in line with risk management
 
 
 </li>
 </ul>
 About you
 
 
 
 Candidate Requirements
 
 
 
 <ul>
 <li>
 Bsc in business, supply chain management or equivalent degree
 </li>
 <li>
 Prior experience in a supply chain role for minimum 1- 3 years, multinational experience is a plus
 </li>
 <li>
 Experience in a MNC company and/or managing a regional scope are a strong plus
 </li>
 <li>
 Strong excel skills and proficiency in SAP are a strong plus
 </li>
 <li>
 English &amp; Arabic are a must
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 Danone is a global food company holding top positions in healthy food through its three businesses Essential Dairy &amp; Plant Based, Specialized Nutrition, and Waters business. Its mission, bringing health through food to as many people as possible, embodies commitment to human progress and business success. It gives meaning to the work of our 100,000 Danoners worldwide on an everyday basis. For passionate people looking for autonomy and exciting career opportunities, Danone truly has something special inside!
 
 
 
 We offer
 
 
 
 Working in Danone MENA is one of the best places to build a strong career through everyday learning, empowerment, and team collaboration in an open culture &amp; environment. Our culture fosters autonomy and empowerment, where your everyday can be a fresh adventure - full of new possibilities and opportunities for your development.
 
 
 Danone MENA doesn&rsquo;t just welcome what makes you unique, we value it. We&rsquo;re proud to be an equal opportunity employer, where all hires to our team are based on qualifications, merit, and business needs. We recruit, employ, train, and promote regardless of race, color, religion, disability, sex, national origin, age, genetic characteristic, or any other protected status. Faithful to our values of openness and humanism, all of our employees share in the commitment to engage one another with dignity and respect.
 
 
 So, if you are the
 
 Customer Service Executive
 
 we are looking for, click on "apply" now.
 
 
</div>

Customer Service Executive - Egypt

Forsa Connect

Apply Now Directly:https://forsaconnect.com/job/80Key Responsibilities:<ul><li>Handle customer inquiries via CRM (HubSpot), email, chat, and social media channels.</li><li>Create, manage, and resolve support tickets, coordinating with internal teams as needed.</li><li>Provide accurate, professional, and timely solutions to customer issues.</li><li>Maintain high customer satisfaction and service quality standards.</li><li>Develop a strong understanding of our products and services to assist clients effectively.</li><li>Identify trends in customer feedback and suggest improvements to processes.</li></ul>Requirements :<ul><li>Fluent in English (both written and spoken).</li><li>1&ndash;2 years of experience in customer service or client support roles.</li><li>Strong communication, problem-solving, and interpersonal skills.</li><li>Ability to work rotating shifts (day/evening).</li><li>Interest or experience in trading, forex, or fintech is a plus.</li><li>Knowledge of MENA customer behavior or familiarity with the region is an advantage.</li></ul>Onsite/MaadiJob Type: Full-timeWork Location: In person

Customer Service Executive FC80

cooperative group of services

Job Type: Full-time (On-site)Location: Al-Hafeez Heights, Gulberg 3, LahoreWorking Hours: 1:00 PM to 10:30 PMJob Description:We are hiring Customer Service Executive to join our dynamic UK-based outbound call center team. This is a great opportunity for individuals looking to kick-start or grow their career in the fast-paced customer service and BPO industry.Key Responsibilities:<ul><li>Respond to customer inquiries via phone in a timely and professional manner.</li><li>Maintain positive customer relationships by addressing concerns effectively.</li><li>Follow provided scripts and call center protocols.</li><li>Meet daily, weekly, and monthly performance targets.</li></ul>Requirements:<ul><li>Minimum qualification: Intermediate (Bachelor&rsquo;s preferred)</li><li>Excellent spoken English communication skills</li><li>Positive attitude, reliability, and strong work ethic</li><li>Previous call center or customer service experience is a plus</li></ul>What We Offer:<ul><li>Competitive salary with daily,weekly &amp; Monthly incentives</li><li>Opportunities for promotion and career advancement</li><li>A collaborative and growth-focused work environment</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs70,000.00 per monthWork Location: In person

Customer service executive and sale executive

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Customer service executive and sale executive