customer service executive

C3X International Couriers

C3X International Couriers LLC is a fast growing courier service company in Dubai, specializing in reliable and efficient delivery services Domestic and International. We deliver seamless and timely service solutions to a diverse clientele across multiple sectors. To strengthen our team, we seek a Customer Service Executive with direct experience in the courier industry to drive superior customer interactions and support our service standards.Position OverviewThe Customer Service Executive will be the primary point of contact for our customers, ensuring their inquiries, concerns, and requests are managed with precision and professionalism. This role demands an individual with prior experience in the courier sector, a strong focus on customer satisfaction, and the capability to navigate and resolve complex service inquiries.Key Responsibilities<ul><li>Serve as the primary representative for customer inquiries, managing communication through phone, email, and live chat channels.</li><li>Resolve customer concerns promptly, especially around shipment tracking, delivery timelines, and service issues.</li><li>Coordinate closely with our operations, logistics, and field teams to deliver accurate, real-time information to customers.</li><li>Accurately document customer interactions, complaints, and resolutions in our CRM for seamless communication and follow-up.</li><li>Proactively identify areas for process improvement and escalate feedback to management to support our continuous improvement goals.</li><li>Provide updates on shipping status and collaborate with customers on alternative solutions when necessary.</li><li>Build and maintain strong relationships with our clients, ensuring satisfaction and fostering loyalty.</li></ul>Candidate Requirements<ul><li>Minimum of 2 years in a customer service role, preferably within the courier or logistics industry. (Freshers can also apply)</li><li>Excellent verbal and written communication skills in English, Hindi, Arabic (is a plus) , with a professional and courteous demeanor.</li><li>Demonstrated experience in managing and resolving customer concerns effectively.</li><li>Proficiency in Microsoft Office Office and familiarity with customer service software or CRM tools.</li><li>Strong understanding of logistics processes and shipment tracking systems; familiarity with customer follow up etc.</li><li>Ability to work efficiently in a fast-paced environment and manage multiple inquiries with attention to detail.</li></ul>What We OfferHealth Insurance as per company policy.Access to training programs and career development opportunities.Collaborative, team-oriented culture with a focus on employee well-being and advancement.Potential for career advancement within our expanding organization.Job Types: Full-time, PermanentPay: AED2,500.00 per monthWork Location: In person

Customer Service Executive

Icon Global Pvt. Ltd

Job Details:<ul><li>Job Title: Customer Service Executive</li><li>Location: DHA Phase 2 Extension, Karachi</li><li>Working Hours: Monday to Friday | 5:00 PM &ndash; 2:00 AM</li></ul>Job OverviewWe are seeking a proactive, customer-focused, and detail-oriented Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer interactions across multiple communication channels, processing orders, coordinating with our USA-based warehouse team, and ensuring an exceptional customer experience throughout the order lifecycle.This role requires excellent communication skills, strong attention to detail, and the ability to thrive in a fast-paced environment.Key Responsibilities<ul><li>Respond to customer inquiries via phone calls, emails, live chat, and web chat in a professional and timely manner.</li><li>Accurately process customer orders and prepare quotations and sales orders using QuickBooks.</li><li>Coordinate with the warehouse team in the USA to ensure efficient order fulfillment and shipment processing.</li><li>Monitor order status and proactively provide customers with delivery updates.</li><li>Address and resolve customer concerns, complaints, and service-related issues effectively.</li><li>Maintain accurate records of customer interactions, orders, and account information.</li><li>Follow up with customers to ensure satisfaction and build positive client relationships.</li><li>Collaborate with internal teams to deliver a seamless customer experience.</li></ul>Requirements<ul><li>Bachelor's degree preferred; relevant experience may be considered in lieu of formal education.</li><li>Minimum 2&ndash;3+ years of experience in an International Customer Service, Customer Support, or Sales Support campaign is required.</li><li>Excellent spoken and written English communication skills with a neutral and professional communication style.</li><li>Proven ability to handle customer interactions confidently via phone, email, and chat.</li><li>Familiarity with QuickBooks will be considered an advantage.</li><li>Strong computer proficiency with the ability to navigate multiple systems accurately and efficiently.</li><li>Excellent organizational, multitasking, and time-management skills.</li><li>Strong problem-solving abilities and customer-handling skills.</li><li>Detail-oriented with a high level of accuracy and accountability.</li><li>Ability to work effectively in a fast-paced, customer-focused environment.</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Medical coverage</li><li>Paid leaves</li><li>Leave encashment</li><li>Provident Fund</li><li>Annual performance bonus</li><li>Professional growth and development opportunities</li><li>Collaborative and supportive work environment</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Do you have at least 3 years of experience in an International Customer Service or Sales Support campaign?</li><li>Have you handled customer interactions with international clients through calls, emails, or live chat?</li><li>Are you confident in your spoken English communication skills and able to communicate fluently with international customers?</li><li>Do you have experience using CRM systems, order management software, or similar business applications?</li><li>Are you comfortable managing multiple customer inquiries and tasks simultaneously in a fast-paced environment?</li></ul>Experience:<ul><li>Customer Service: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Service Executive - Inbound

Al Khayyat Investments (AKI)

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 We are seeking a proactive and detail-oriented Customer Service Executive to support day-to-day customer operations, order management, and commercial coordination. The role requires strong follow-up skills, customer communication, and cross-functional coordination to ensure smooth execution of customer-related processes and high service levels.
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Customer Account Management
 
 
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 Prepare, send, and follow up on customer Statement of Accounts (SOA).
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 Coordinate with customers on outstanding balances, reconciliations, and account-related queries.
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 Maintain regular communication with customers to ensure timely closure of pending matters.
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 </ul>
 
 
 Agreement &amp; Documentation Tracking
 
 
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 Track customer agreements, contracts, and commercial documents.
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 Ensure agreements are signed, updated, and maintained within agreed timelines.
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 Coordinate internally and externally for pending approvals and documentation follow-ups.
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 </ul>
 
 
 Promotions &amp; Commercial Support
 
 
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 Communicate promotional activities and schemes to customers.
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 Retrieve and consolidate sell-out data from customers for promotional validation.
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 Verify promotional claims against agreed terms and supporting documents.
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 Coordinate internally for credit note creation and approval.
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 Share approved credit notes with customers and follow up for acknowledgement and closure.
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 </ul>
 
 
 Order Management &amp; Delivery Coordination
 
 
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 Monitor customer orders from placement until delivery completion.
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 Track delivery timelines and coordinate with logistics/warehouse teams to resolve delays or issues.
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 </ul>
 
 
 Order Hold Management
 
 
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 Review and monitor orders placed on hold due to operational or financial reasons.
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 Coordinate with internal stakeholders to resolve issues and release blocked orders promptly.
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 Ensure smooth order flow while maintaining compliance with company policies.
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 </ul>
 
 
 
 
 
 Qualifications &amp; Skills
 
 
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 Strong communication and follow-up skills.
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 Good analytical and problem-solving abilities.
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 Proficiency in Microsoft Excel.
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 Ability to manage multiple tasks and work under deadlines.
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 Strong attention to detail and organizational skills.
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 </ul>
 
 
 
 
 
 Preferred Competencies
 
 
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 Customer-centric mindset.
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 Strong coordination and stakeholder management skills.
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 Ability to work independently and collaboratively within teams.
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 Experience in FMCG, healthcare, or distribution industries is an advantage.
 </li>
 </ul>
 
 
</div>

Customer Service Executive - Pharma

Belhasa Stones & Concrete Flooring

Key Responsibilities:<ul><li>Respond promptly and professionally to student inquiries via phone, email, and in-person.</li><li>Assist potential students with course information, pricing, and enrollment procedures.</li><li>Manage student registrations, scheduling driving lessons, and maintaining accurate records.</li><li>Address and resolve student complaints or concerns in a courteous manner.</li><li>Coordinate with instructors and administration to ensure smooth scheduling and communication.</li><li>Maintain and update customer databases and records.</li><li>Follow up with students post-training for feedback and additional support.</li><li>Promote additional services, packages, or offers when appropriate.</li><li>Collaborate with marketing and operations teams to improve service delivery.</li></ul>Qualifications:<ul><li>High school diploma or equivalent; further education or certification in customer service is a plus.</li><li>Previous experience in customer service, preferably in education, training, or driving schools.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving abilities and patience.</li><li>Ability to manage multiple tasks and work efficiently in a fast-paced environment.</li><li>Proficiency with computers and customer management software (e.g., CRM systems).</li><li>Friendly, approachable, and professional demeanor.</li></ul>Job Type: Full-timePay: AED3,300.00 - AED4,000.00 per monthExperience:<ul><li>Customer Service (UAE): 2 years (Required)</li></ul>Work Location: In person

ZDIGITIZING

Job Title: Customer Support ExecutiveCompany: ZDIGITIZING Location: Remote Job Type: Full-Time (Permanent)About Us Zdigitizing LLC provides embroidery digitizing and vector art services to clients worldwide. We are committed to delivering quality work with quick turnaround times. We are currently looking for a Customer Support Executive to assist our international customers and ensure a smooth customer experience.Compensation &amp; Benefits<ul><li>Salary Range: PKR 40,000 &ndash; 60,000 per month</li><li>Career growth opportunities</li><li>Remote working environment</li></ul>Key Responsibilities<ul><li>Respond to customer queries through phone, email, and live chat</li><li>Provide information regarding services, pricing, and order updates</li><li>Manage orders and maintain accurate records in CRM/helpdesk systems</li><li>Coordinate with internal teams for smooth order processing</li><li>Resolve customer complaints professionally and efficiently</li><li>Ensure customer satisfaction through proper follow-ups</li><li>Maintain service quality and follow company procedures</li></ul>Job RequirementsExperience<ul><li>1&ndash;2 years of experience in customer support or customer service</li></ul>Skills<ul><li>Strong English communication</li><li>Customer handling skills</li><li>Problem-solving abilities</li><li>Good typing and multitasking</li><li>Basic technical knowledge</li><li>Time management skills</li><li>Professional attitude with international clients</li></ul>System &amp; Other Requirements<ul><li>Reliable internet connection</li><li>Personal laptop or computer</li><li>6&ndash;8 hours power backup</li><li>Willingness to work in rotational shifts</li><li>Agreement to company policies and procedures</li></ul>Pay: Rs40,000.00 - Rs60,000.00 per monthWork Location: Remote

Customer Support Executive (Remote)

Yoho properties

Job Title: Customer Service &amp; Sales Executive &ndash; Real EstateLocation: Dubai Mall Metro Station Area, Dubai Employment Type: Full-Time Working Schedule: 6 Days a WeekJob DescriptionWe are looking for a motivated and customer-focused Customer Service &amp; Sales Executive to join our growing real estate team in Dubai. The ideal candidate should have strong communication skills, a positive attitude, and the ability to build relationships with clients. Training will be provided for selected candidates.Responsibilities<ul><li>Assist clients with property inquiries and provide excellent customer service</li><li>Handle incoming calls, messages, and follow-ups with potential buyers and tenants</li><li>Support the sales team in generating leads and closing deals</li><li>Maintain client records and update CRM systems</li><li>Schedule property viewings and coordinate with agents</li><li>Build and maintain strong client relationships</li><li>Achieve sales and customer service targets</li></ul>Requirements<ul><li>Strong communication and interpersonal skills</li><li>Basic knowledge of sales or customer service is an advantage</li><li>Freshers are welcome to apply</li><li>Positive attitude and willingness to learn</li><li>Ability to work in a fast-paced environment</li><li>English communication skills required (additional languages are a plus)</li></ul>Benefits<ul><li>Training Provided</li><li>Competitive Salary + Incentives</li><li>Career Growth Opportunities</li><li>Friendly and Professional Work Environment</li><li>Convenient location near Dubai Mall Metro Station</li></ul>Real estate experience will be prefferedEmail: hr@yohoproperties.aeWork Location: In person

Customer service

Brightway Future Migration Services

Job Description:Female Sales &amp; Telecalling ExecutiveWe are looking for a motivated and confident Female Sales &amp; Telecalling Executive to join our growing team. Candidates with good communication skills and sales experience are encouraged to apply.ResponsibilitiesHandle outbound and inbound calls professionally. Speak with clients and understand their requirements. Promote and explain company services to potential customers. Generate leads and follow up with clients regularly. Maintain client records and update CRM/software systems. Achieve monthly sales targets and contribute to business growth. Build and maintain strong customer relationships.RequirementsBachelor&rsquo;s degree or equivalent qualification. Minimum 1&ndash;2 years of experience in sales, telecalling, or customer service. Good communication and negotiation skills. Fluency in English (Hindi/Arabic is an advantage). Basic knowledge of Microsoft Office and CRM software. Pleasant personality and professional attitude.BenefitsCompetitive salary with incentives. Career growth opportunities. Training and supportive work environment. Paid leave and company benefits as per policy.Job Type: Full-timeSalary: QAR 2,500 &ndash; QAR 5,000 per monthLocation: In personWork Location: Doha, QatarPay: QAR2,500.00 - QAR5,000.00 per monthWork Location: In person

Female Sales & Telecalling Executive

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