customer service executive

Snoonu

<div>
 
 🚀 Welcome to Your Next Adventure!
 
 
 
 Step into a fast-paced, customer-first environment where every interaction matters. As a Customer Service Executive, you&rsquo;ll be at the heart of our CX operations&mdash;ensuring customers have a smooth, reliable, and delightful experience, especially during our busiest meal times. If you enjoy problem-solving, thrive under pressure, and love helping people, this role is for you.
 
 
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
 <ul>
 <li>
 Restore customer trust by ensuring faster and more consistent handling of escalations across chat, social, email, and high-priority complaints.
 </li>
 <li>
 Improve peak-readiness by having a locally based team that can observe demand spikes and coordinate immediate action across support, ops, product, and marketing.
 </li>
 <li>
 Reduce dependence on a purely manual / remote setup for critical customer-facing control.
 </li>
 <li>
 Create stronger visibility into customer pain points and feed those insights into automation, product improvements, and operational fixes.
 </li>
 <li>
 Build a more scalable model where local oversight handles critical control and escalation, while automation and external capacity absorb more transactional workload over time.
 </li>
 <li>
 Support Pakistan Live CS team in Peak days
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in customer service (food delivery, e-commerce, or call center preferred)
 </li>
 <li>
 Fluent in Arabic (Khaleeji Accent) &amp; English
 </li>
 <li>
 Strong communication skills&mdash;clear, calm, and customer-focused
 </li>
 <li>
 Ability to handle pressure, multitask, and manage difficult conversations
 </li>
 <li>
 Basic knowledge of CRM tools and computer systems
 </li>
 <li>
 Flexibility to work in a 24/7 rotational shift environment
 
 
 </li>
 </ul>
 
 ✨ Bonus Points If You Have
 
 
 
 <ul>
 <li>
 Experience in a high-growth startup or food delivery platform
 </li>
 <li>
 Strong problem-solving mindset with a proactive approach
 </li>
 <li>
 Familiarity with customer satisfaction metrics (CSAT, TAT, QA)
 
 
 </li>
 </ul>
 
 ✨Success Factors
 
 
 
 <ul>
 <li>
 Customer Satisfaction (CSAT)
 </li>
 <li>
 First Contact Response (FCR)
 </li>
 <li>
 Resolution Time (TTR)
 </li>
 <li>
 Quality Assurance (QA) scores
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more &ndash; all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed
 
 : &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 
 🏅Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results
 
 : &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Global Vibes
 
 &ndash; Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters
 
 &ndash; Learning budgets, access to courses, and tools for your growth.
 
 
 🚒
 
 Builder&rsquo;s Playground
 
 &ndash; Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 🏝️
 
 Flexible Time Off
 
 &ndash; We take recharging seriously. Generous leave and wellness policies.
 
 
 🛠️
 
 Agile Everything
 
 &ndash; Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Great Place to Work&reg; Certified
 
 
 
 We&rsquo;re certified as a Great Place to Work&reg;, a recognition that celebrates a culture we&rsquo;ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
 
 
 
 Certified for Excellence
 
 
 
 Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build apps. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a team where your contributions spark a change and your voice is heard. Let&rsquo;s make some magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

Customer Service Executive

Belhasa Stones & Concrete Flooring

Key Responsibilities:<ul><li>Respond promptly and professionally to student inquiries via phone, email, and in-person.</li><li>Assist potential students with course information, pricing, and enrollment procedures.</li><li>Manage student registrations, scheduling driving lessons, and maintaining accurate records.</li><li>Address and resolve student complaints or concerns in a courteous manner.</li><li>Coordinate with instructors and administration to ensure smooth scheduling and communication.</li><li>Maintain and update customer databases and records.</li><li>Follow up with students post-training for feedback and additional support.</li><li>Promote additional services, packages, or offers when appropriate.</li><li>Collaborate with marketing and operations teams to improve service delivery.</li></ul>Qualifications:<ul><li>High school diploma or equivalent; further education or certification in customer service is a plus.</li><li>Previous experience in customer service, preferably in education, training, or driving schools.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving abilities and patience.</li><li>Ability to manage multiple tasks and work efficiently in a fast-paced environment.</li><li>Proficiency with computers and customer management software (e.g., CRM systems).</li><li>Friendly, approachable, and professional demeanor.</li></ul>Job Type: Full-timePay: AED3,300.00 - AED4,000.00 per monthExperience:<ul><li>Customer Service (UAE): 2 years (Required)</li></ul>

One Imperium

Customer Service Executives are responsible for supporting and assisting members while delivering exceptional customer service. As front-of-house representatives, they play a key role in creating a welcoming environment, encouraging member participation in programs and activities, and maintaining accurate member records.Key Responsibilities<ul><li>Welcome and assist all members and visitors in a friendly and professional manner.</li><li>Monitor member entry to classes and ensure attendance remains within the permitted capacity.</li><li>Support instructors by verifying member eligibility for specific classes and activities.</li><li>Actively engage with members to encourage participation in club programs, services, and events.</li><li>Build and maintain positive relationships with members by providing accurate and timely information about club offerings.</li><li>Receive member complaints or incident reports and promptly communicate them to the appropriate supervisor.</li><li>Maintain familiarity with facility equipment, perform basic adjustments when necessary, and report any malfunctions or damages.</li><li>Ensure all members and guests comply with safety policies and facility regulations.</li><li>Regularly check and replenish first aid kits, medical supplies, and other operational materials.</li><li>Address member concerns immediately whenever possible and escalate unresolved issues to the appropriate personnel.</li><li>Respond to daily inquiries and provide efficient service to ensure high levels of customer satisfaction.</li><li>Greet members and guests warmly upon arrival and assist them as needed.</li><li>Manage check-ins, reservations, and membership-related inquiries effectively.</li><li>Handle phone calls, emails, and walk-in inquiries regarding programs, services, and schedules, and conduct regular follow-up calls with active members.</li><li>Maintain a clean, organized, and professional reception area with updated promotional materials.</li><li>Assist in promoting club events and initiatives by providing accurate information to members and visitors.</li><li>Resolve complaints where possible or refer them to the relevant supervisor or manager.</li><li>Coordinate with other departments such as fitness, aquatics, and spa to ensure seamless service delivery.</li><li>Maintain confidentiality and professionalism when handling member information and concerns.</li></ul>Job Type: Full-time

Customer Service Executive - (Tagalog Speaker)

Home Done

About Us:Home Done is a leading UK-based online retailer specializing in home and garden products. We are looking for Customer Service and Support professionals to join our back-office team in Karachi. If you are passionate about providing exceptional customer service and have the skills to thrive in a dynamic work environment, we want to hear from you!Primary Responsibilities:<ul><li>Process customer orders and promptly respond to emails.</li><li>Handle customer inquiries and calls effectively.</li><li>Provide after-sales support to ensure customer satisfaction.</li><li>Address ad-hoc tasks as needed.</li></ul>Required Skills and Qualifications:<ul><li>4+ years of experience in customer service and support roles with international companies.</li><li>UK-market experience will be a plus.</li><li>Experience in order processing and order management.</li><li>Exceptional command of the English language, both written and spoken (mandatory).</li><li>Previous experience in call handling and customer service.</li><li>Familiarity with relevant CRMs.</li><li>eCommerce industry experience will be preferred.</li></ul>Interpersonal and Soft Skills:<ul><li>Commitment to quality and customer satisfaction.</li><li>Excellent attention to detail.</li><li>Self-organized &amp; disciplined.</li><li>Team player (cooperates and works well with team members).</li><li>Excellent communication skills with the ability to explain issues clearly and simply, both orally and in writing.</li><li>Strong work ethic and ability to multitask efficiently.</li></ul>What We Offer:<ul><li>Competitive salary package based on skills and experience.</li><li>Yearly increments to recognize and reward your contributions.</li><li>Comprehensive health insurance coverage for you, your spouse, and your children.</li><li>Paid leave for work-life balance.</li><li>The chance to be part of a growing company with a strong market presence</li></ul>Salary Range: PKR 70,000 to 100,000Work Schedule: 1:30 pm to 10:30 pm (PKT) Mon to Fri + Alternate SundaysJob Location: DHA, Phase V, Karachi (Onsite)Drop your CV at hr@homedone.co.ukJob Type: Full-timePay: Rs70,000.00 - Rs90,000.00 per monthApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer Service: 3 years (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Senior Customer Service Executive

Mega Marketing Network

Position Available: Customer Service Executive (Sales) - FemaleCompany: Shaadi Organization PakistanCategory: Marriage / Wedding ConsultancyEmployment Type: Full-TimeEmployment Location: Remote | Online | Work from Home | Onsite (for those interested in office based job same position is also available at Karachi offices in DHA, Gulshan e Iqbal and North Nazimabad).Office Working Days: Monday to SaturdayOnline Timings: 11 AM - 8 PM (Morning Shift), 2 PM - 11 PM (Afternoon Shift)Online Timings: 10 AM - 7 PM (Morning Shift), 2 PM - 11 PM (Afternoon Shift)Key Responsibilities:<ul><li>Outbound or cold calls to the leads</li><li>Guiding the leads about our service (see website for our different services)</li><li>Convincing the leads and converting them into clients.</li><li>Achieve assigned calls targets</li><li>Achieve sales targets</li><li>Achieve performance metrics</li></ul>Requirements:<ul><li>Females Only</li><li>Inter or Bachelor or Master&rsquo;s degree</li><li>2+ years of experience in a call center, tele sales, sales, marketing, counseling, consultancy, insurance, public dealing doing sales.</li><li>Must have experience of doing sales</li><li>Relevant training or certification in the call center / sales / marketing</li><li>Excellent communication skills in English and Urdu.</li><li>Ability to convince people and guide them properly.</li><li>Ability to handle multitasking in a fast-paced environment</li><li>Proficient in MS Office and CRM tools</li><li>Very sharp mind and sales mindset.</li></ul>Personality Traits:<ul><li>Good Voice with clear accent</li><li>High Energy, Sharp-minded, intelligent,</li><li>Confident, extroverted,</li><li>Independent, career-oriented (not job mindset),</li><li>Hardworking, Can Do It Approach, and passionate.</li></ul>How to Apply:Interested candidates should read Shaadi Organization Pakistan website's career page (shaadi.org.pk/career) twice and understand our work philosophy and send<ul><li>Updated CV</li><li>Recent photograph</li><li>Mention your skills related to this job post in the covering letter.</li><li>Email: hr@shaadi.org.pk</li><li>Subject Line: Customer Service Executive (Sales) - Female</li><li>WhatsApp CV: 0332 3050498 or 0342 8750 329 or 03309976707</li><li>Only shortlisted candidates will be contacted for the interview.</li></ul>Pay: Rs75,000.00 - Rs100,000.00 per dayApplication Question(s):<ul><li>Did you read career page on Shaadi.org.pk and understand our work philosophy and requirements?</li><li>Do you have experience of sales of services or providing counseling, coaching, guidance to clients?</li></ul>Education:<ul><li>Intermediate (Preferred)</li></ul>Experience:<ul><li>Sales / Tele Sales / Customer Service : 2 years (Required)</li></ul>Work Location: Remote

Customer Service Executive (Sales) - Female - Remote / Online

Female Customer Service Executive - (Arabic & English Speaker)

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 Job Description
 
 
 
 To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience.
 
 
 Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues
 
 
 
 Specific Job Accountability
 
 
 
 <ul>
 <li>
 Provide excellent customer service by attending to incoming calls within the quality guidelines
 </li>
 <li>
 Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process
 </li>
 <li>
 Recommend potential products or services to management by collecting customer information and analyzing customer needs
 </li>
 <li>
 Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores
 </li>
 <li>
 Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products
 </li>
 <li>
 Maintains customer records by updating customer history through service requests/complaints and Notes
 </li>
 <li>
 Maintain confidentiality of the bank&rsquo;s customers and data
 </li>
 <li>
 Ensure the business meets its obligations under the Bank&rsquo;s Policies and Standards and under local laws/regulations
 </li>
 <li>
 Attend to special tasks assigned by team leader and Managers
 </li>
 <li>
 Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates
 </li>
 <li>
 Ensure self-punctuality, adherence of policies &amp; procedures and discipline to the Centre
 
 
 </li>
 </ul>
 
 Frameworks, Boundaries &amp; Decision-Making Authority
 
 
 
 <ul>
 <li>
 Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks
 </li>
 <li>
 Authorized to take decisions as per the approved authorization matrix
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Minimum Qualifications:
 
 
 
 <ul>
 <li>
 High School
 
 
 </li>
 </ul>
 
 Minimum Experience
 
 
 
 <ul>
 <li>
 0 &ndash; 2 years relevant experience in banking sector
 
 
 </li>
 </ul>
 
 Knowledge, Skills, And Attributes
 
 
 
 <ul>
 <li>
 Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills
 </li>
 <li>
 Excellent communication skill in English &amp; Arabic
 
 
 </li>
 </ul>
</div>

Virtual Customer Service Executive - Emiratized Role

Search 10000+ Customer service executive jobs near you this April. New roles added regularly across leading industries. Apply today.

10000 customer service executive jobs Near Me

Customer Service Executive

Customer Service Executive

Customer Service Executive - (Tagalog Speaker)

Senior Customer Service Executive

Customer Service Executive (Sales) - Female - Remote / Online

Female Customer Service Executive - (Arabic & English Speaker)

Virtual Customer Service Executive - Emiratized Role