customer service executive

Sastaticket.pk

We are looking for Customer Service Executives who are passionate about delivering outstanding service and helping travelers plan memorable experiences. This role is suitable for bachelor's students, fresh graduates, as well as experienced professionals in customer service, support, or travel-related roles.In this position, you will guide customers throughout their journey &mdash; from providing accurate travel information to booking arrangements and resolving post-booking concerns. Depending on experience level, you will also handle more complex queries, escalations, and contribute to process improvements. Your focus will be on ensuring customer satisfaction, building trust, and driving loyalty to our brand.We have multiple openings across junior to mid-level, as well as mid to senior-level positions.Key Responsibilities<ul><li>Manage incoming customer calls and provide professional, timely assistance.</li><li>Guide customers step-by-step through the booking process.</li><li>Handle cancellations, refunds, rebookings, and other changes, ensuring records are accurately updated in the system.</li><li>Resolve customer concerns efficiently, including complex or escalated cases (for mid-level role).</li><li>Understand customer preferences and recommend suitable travel options or packages.</li><li>Follow up with customers to confirm updates and ensure satisfaction.</li><li>Address complaints empathetically and provide effective solutions or alternatives.</li><li>Keep customers informed about current promotions, offers, and services.</li><li>Work toward first-contact resolution and customer satisfaction targets.</li><li>Maintain accurate documentation and ensure compliance with company policies.</li><li>Stay updated on company products, policies, and service-related changes.</li><li>Support junior team members and contribute to team performance improvement initiatives.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree (completed or in progress).</li><li>0&ndash;7 years of experience in customer service, support, call center, or travel-related roles.</li><li>Strong verbal and written communication skills.</li><li>Excellent interpersonal skills with a customer-first mindset.</li><li>Ability to handle a fast-paced work environment and manage multiple tasks effectively.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Basic understanding of travel services, booking systems, or CRM tools is a plus.</li><li>Proven ability to handle escalations and deliver performance targets.</li></ul>We Offer<ul><li>Market-competitive salary</li><li>Monthly incentives</li><li>Medical coverage for self &amp; dependents</li><li>Company stock sharing plan</li><li>Gratuity</li><li>Annual travel allowance</li><li>Pick &amp; drop facility for females</li><li>Opportunity to work in a collaborative, innovative environment</li><li>Continuous learning and professional development opportunities</li></ul>LocationKarachi (On-Site)If you are interested in building your career in customer service and growing within a dynamic and supportive environment, we encourage you to apply.Job Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Customer Service Executive

Danube Group

Job OverviewWe are looking for a dynamic, well-presented, and customer-focused Receptionist cum Customer Service Executive to manage our front desk operations while delivering exceptional service to clients and visitors. This role requires excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment. The successful candidate will serve as the first point of contact for the organization and play a key role in creating a welcoming and professional experience.Key ResponsibilitiesFront Desk Management<ul><li>Greet and assist visitors in a courteous and professional manner</li><li>Answer, screen, and direct incoming phone calls promptly</li><li>Manage appointment scheduling and meeting room bookings</li><li>Maintain visitor records and ensure security procedures are followed</li><li>Handle incoming and outgoing correspondence, parcels, and deliveries</li><li>Ensure the reception area is clean, organized, and presentable at all times</li></ul>Customer Service &amp; Support<ul><li>Respond to customer inquiries via phone, email, and in person</li><li>Provide accurate information regarding company products and services</li><li>Address customer concerns and resolve complaints efficiently</li><li>Escalate complex issues to the appropriate department when necessary</li><li>Process bookings, orders, or service requests as required</li><li>Maintain and update customer records in the system</li><li>Conduct follow-ups to ensure customer satisfaction</li></ul>Qualifications &amp; Requirements<ul><li>(Diploma/Degree preferred)</li><li>Proven experience in a receptionist or customer service role</li><li>Excellent verbal and written communication skills</li><li>Strong interpersonal and problem-solving abilities</li><li>Proficiency in MS Office (Word, Excel, Outlook)</li><li>Professional appearance and positive attitude</li><li>Ability to multitask and prioritize tasks effectively</li></ul>Key Competencies<ul><li>Strong customer service orientation</li><li>Excellent organizational skills</li><li>Attention to detail</li><li>Ability to remain calm under pressure</li><li>Team player with a proactive approach</li></ul>Job Type: Full-timePay: From AED4,000.00 per monthApplication Question(s):<ul><li>We must fill this position urgently. Can you start immediately?</li></ul>Experience:<ul><li>eceptionist cum Customer Service Executive: 3 years (Required)</li></ul>

Receptionist cum Customer Service Executive

PROPERTY SHOP INVESTMENT LLC - HQ

Job Position- BD Executive (Listing Agent, Holiday Homes)Location- Abu DhabiMinimum Years of Experience - 2 to 5Vanilla Homes (a sister company of PSI and PSI Assets) is expanding, and we&rsquo;re looking for a driven Business Development professional to lead and execute our portfolio growth strategy.Role Summary:We are seeking a dynamic and results-driven professional with strong experience in Business Development, Property Listings, and Holiday Homes operations. The ideal candidate will be responsible for expanding our holiday homes portfolio, onboarding new property owners, managing listings across platforms, and driving revenue growth.Required Skills &amp; Qualifications:<ul><li>Strong understanding of UAE holiday homes, real estate, and STR regulations</li><li>Excellent negotiation, leadership, and commercial acumen</li><li>Strategic mindset with strong operational awareness</li><li>Ability to balance growth with quality and brand integrity</li><li>1&ndash;3 years of experience in business development or real estate</li><li>Proven track record of closing deals</li><li>Experience in hospitality or holiday homes is highly preferred</li></ul>Responsibilities:<ul><li>Identify and acquire new property owners for holiday home management.</li><li>Build and maintain strong relationships with landlords and investors.</li><li>Conduct market research to identify growth opportunities.</li><li>Negotiate and close management agreements.</li><li>Achieve monthly and quarterly acquisition targets.</li><li>Property Listing &amp; Portfolio Management</li><li>Holiday Homes Operations Experience</li><li>Ensure compliance with local holiday homes regulations and licensing requirements.</li><li>Oversee pricing strategies and occupancy optimization.</li><li>Monitor guest reviews and maintain high service standards.</li><li>Coordinate with housekeeping, maintenance, and guest relations teams.</li></ul>Requirements<ul><li>Proven experience in Business Development within Real Estate or Holiday Homes.</li><li>Strong knowledge of short-term rental platforms (Airbnb, Booking.com, etc.).</li><li>Excellent negotiation and communication skills.</li><li>Understanding of pricing strategies and revenue optimization.</li><li>Ability to meet sales targets and work independently.</li><li>UAE driving license (preferred, if applicable).</li></ul>*If you&rsquo;re looking for exposure, career growth, exciting new challenges, and the opportunity to work with a leading real estate agency, apply today and grow with us.Job Type: Full-timeApplication Question(s):<ul><li>Can you join ASAP?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Business Development: 2 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li><li>Arabic and English (Required)</li></ul>Location:<ul><li>Abu Dhabi (Required)</li></ul>Willingness to travel:<ul><li>100% (Required)</li></ul>

Confidential

<div>
 
 
 JOB SUMMARY
 
 
 
 Contribute in creating best in class customer experience and maintain highest levels of customer service by regularly contacting and interacting with customers to understand their generic Industry dynamics and specific business needs, understanding customer issues, complaints and growth opportunities and work with internal teams to address them as per specified plans targets.
 
 
 
 
 
 
 Job Type
 
 : Contract (6-12 Months)
 
 
 
 Salary Package
 
 : AED 6,000
 
 
 
 Job Location
 
 : JAFZA
 
 
 
 
 
 
 KEY RESPONSIBILITY
 
 
 <ul>
 <li>
 Receives, reviews and coordinates customer&rsquo;s request / inquiry to the concerned department in order to process and resolve the customer&rsquo;s requested requirements.
 </li>
 <li>
 Reviews the case of bounced cheques as provided by Finance and engage communication in order to resolve the payment issues and ensure that payment commitment are attained from customers. For non-resolution feedback is provided to Finance in order to escalate the case to legal.
 </li>
 <li>
 Reviews the case of customers&rsquo; outstanding payments as provided by Finance and engage communication in order to resolve the payment issues and ensure that payment commitment are attained from customers. For non-resolution feedback is provided to Finance in order to escalate the case to legal.
 </li>
 <li>
 Reviews the case of customers&rsquo; non-renewal of lease and license as provided by Lease and License section and engage communication in order to notify their status and ensure that customers renew the lease and license. For non-resolution feedback is provided to Lease and License section in order to escalate the case to legal.
 </li>
 <li>
 Receives and reviews the customers&rsquo; request for downsizing their facilities and engage dialogue with customer to negotiate in retaining the current facility status and ultimately attain a win-win situation for the Customer and organization.
 </li>
 <li>
 Monitors and follows up with the concerned customers in order remind and for the timely resolution of their pending issues.
 </li>
 <li>
 Follows up with the concerned department on customer&rsquo;s requirements in order timely resolve the customer&rsquo;s requested requirements.
 </li>
 <li>
 Meets customers and discuss on notice of termination and in order to negotiate in retaining the Customer and provide them with alternative and attractive solution. If not resolved proceed with the termination procedures to be communicated to Lease and License section.
 </li>
 <li>
 Receives, reviews and coordinates customers complain to the concerned department in order to process and resolve the customer&rsquo;s requested requirements.
 </li>
 <li>
 10. Support the sales team by participating in the events that promotes the Parks and Zones business.
 </li>
 <li>
 Maintains/updates customer data regarding cases and ensure timely and accurate information are processed.
 </li>
 <li>
 Generates reports and submit to team leader in order to update their activities progress and accomplishment.
 </li>
 </ul>
 
 
 
 
 
 TECHNICAL COMPETENCIES
 
 
 <ul>
 <li>
 
 Commercial - Customer Focus:
 
 </li>
 <li>
 
 Customer Knowledge:
 
 Demonstrates good understanding of DP World's projects, services, and offerings and their associated customer segments.
 </li>
 <li>
 
 Administration - Activity Coordination
 
 </li>
 <li>
 
 Defining Required Resources :
 
 Performs complex, detailed tasks and analyses that successfully accomplish objectives, adhering to timelines, and provides status updates work, noting when obstacles may hinder progress.
 </li>
 <li>
 
 Following Up:
 
 Adheres to project deadlines and milestones, completing work either on time or ahead of schedule.
 </li>
 </ul>
 
 
</div>

HSK Digitronix Technologies

Job Position: Customer Service Representative (CSR) &ndash; Night Shift Job Type: Call-based jobCompany: Fortune Tech Industry: Vehicle Transportation &amp; Logistics (USA Market)Fortune Tech is hiring Customer Service Representatives for our transportation services operations. We work across the US and coordinate vehicle transportation from one location to another.Job Responsibilities:<ul><li>Handle inbound and outbound calls with US clients and carriers</li><li>Coordinate vehicle transportation orders across the USA</li><li>Communicate with carriers, drivers, and customers on calls and messages</li><li>Provide customer support and shipment updates</li><li>Track pickups and deliveries</li><li>Handle daily dispatch and coordination activities</li></ul>Required Skills:<ul><li>Good English communication skills (spoken and written)</li><li>Comfortable working in a call-based environment</li></ul>Work Location: Gulshan-e-Iqbal , Block 3 , near Disco Bakery, KarachiWorking Hours (Ramadan Schedule):<ul><li>8:00 PM to 4:00 AM</li><li>(for females timings: 8:00 PM to 1:00 AM)</li></ul>Working hours <ul><li>6:00 PM to 3:00 AM</li><li>(for females timings : 6:00 PM to 1:00 AM)</li></ul>Salary Package:<ul><li>PKR 35,000 &ndash; 40,000 per month</li><li>Commission in USD Dollars</li><li>Daily hand-cash</li></ul>Important Notes:<ul><li>This is a call-based job.</li><li>We do not provide any conveyance / pick &amp; drop facility.</li><li>No conveyance will be provided for female candidates as well.</li></ul>Job Types: Full-time, FresherApplication Question(s):<ul><li>Do you have good english communication skills?</li><li>Are you able and willing to work in night shift from 6PM-3AM?</li><li>Can you manage your own conveyance to gulshan e iqbal block 3 ?</li></ul>Work Location: In personJob Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Customer service executive

AL KHANJI MEDICAL & NURSING SERVICES

<div><div>We are hiring a dedicated and enthusiastic Customer Service Executive to join our growing team. This role is perfect for someone who enjoys interacting with clients, solving queries, and being the face of a professional healthcare organization. 
</div><div>
Key Responsibilities:</div><ul><li>
Handle incoming client inquiries via phone, email, and in-person professionally.</li><li>
Provide accurate information about services and processes.</li><li>
Maintain excellent client relationships and follow up on requests.</li><li>
Record and manage client interactions in the company database.</li><li>
Collaborate with internal teams to ensure smooth service delivery.</li><li>
Assist in preparing reports on customer feedback and service improvements.</li><li>
Uphold company policies and confidentiality at all times. 
</li></ul><div>
Qualifications &amp; Skills:</div><ul><li>
Syrian nationality</li><li>
Fluent in Arabic and English (both spoken and written)</li><li>
Previous customer service experience is preferred</li><li>
Strong communication and interpersonal skills</li><li>
Professional attitude and client-focused approach</li><li>
Ability to work independently and as part of a dynamic team 
</li></ul><div>
What We Offer:</div><ul><li>
Supportive and professional working environment</li><li>
Opportunity for career growth and skill development</li><li>
Competitive salary and benefits</li></ul></div><div></div>

Customer Service Executive (Syrian Nationality)

Milele

<div>
 The Customer Service Executive &ndash; Car Rental acts as the primary liaison between the rental sales team and the operations team on the ground. This role ensures smooth communication, seamless execution of rental contracts, and high-quality service delivery to customers. The position supports operational efficiency and fills gaps during team absences, ensuring uninterrupted rental operations.
 
 
 
 Your Responsibilities
 
 
 
 
 Customer Interaction &amp; Service
 
 
 
 Assist customers with rental inquiries, bookings, and contract clarifications.
 
 
 Provide accurate information regarding vehicle availability, pricing, and policies.
 
 
 Handle customer complaints or concerns promptly and professionally.
 
 
 
 Rental Operations Support
 
 
 
 Act as a bridge between the rental sales team (Pakistan) and on-ground operations team.
 
 
 Execute rental contracts, including data entry, verification, and follow-ups.
 
 
 Ensure timely delivery and collection of vehicles, maintaining accurate records.
 
 
 
 Sales Support &amp; Coordination
 
 
 
 Assist the rental sales team in achieving targets by providing operational support.
 
 
 Follow up on pending contracts, approvals, and payments.
 
 
 Coordinate with other departments to resolve operational issues or delays.
 
 
 
 Data Management &amp; Reporting
 
 
 
 Maintain accurate rental records and reports.
 
 
 Prepare daily/weekly updates for management on rental activities, pending issues, and customer feedback.
 
 
 
 Team Support &amp; Flexibility
 
 
 
 Cover responsibilities of other team members during absences, off days, or annual leave.
 
 
 Assist in ad hoc tasks assigned by the Rental Sales or Operations Manager.
 
 
 
 Skill Sets/Experience We Require
 
 
 
 Minimum high school diploma; Bachelor&rsquo;s degree preferred.
 
 
 Prior experience in car rental, customer service, or operations is a plus.
 
 
 Excellent communication skills in English; additional languages are an advantage.
 
 
 Strong organizational and multitasking abilities.
 
 
 Proficient in MS Office (Word, Excel, Outlook).
 
 
 Ability to work independently and as part of a team.
</div>

Customer Service Executive - Car Rental

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Customer Service Executive - Car Rental