customer service executive

Icon Group of Companies

<p><b>Icon Global (Private) Limited</b> is Hiring: Customer Service Executive</p><p>Are you a people-person who thrives on solving problems and creating great experiences? Join our team as a Customer Service Executive and be the voice that makes a difference!</p><p>What you&rsquo;ll do:</p><ul><li>Handle customer inquiries with professionalism and empathy</li><li>Resolve issues quickly and efficiently</li><li>Build strong customer relationships</li></ul><p>What we&rsquo;re looking for:</p><ul><li>Excellent communication skills</li><li>Problem-solving mindset</li><li>Positive attitude and team spirit</li><li>Experience of CRM tools like Zoho CRM</li></ul><p>Job Timing: 05:00 PM - 02:00 AM<br/>Job Type: Full-time (Onsite)<br/>Location: DHA Phase 2 Extension, Karachi<br/>Salary: Market Competitive</p><p>Other Perks &amp; Benefits:</p><p>Provident Fund<br/>Medical Insurance<br/>Paid Leaves</p><p>Leave Encashment<br/>Annual Bonus<br/>Punctuality Bonus</p><p>Apply now or tag someone who&rsquo;d be a great fit!</p><p>Interested candidates can share their resumes at <b>zobia@icon.com.pk</b></p><p><b>#Hiring</b> <b>#CustomerService</b> <b>#Careers</b> <b>#JoinOurTeam</b> <b>#IconGlobal</b> <b>#GoodOpportunity</b> <b>#USmarket</b> <b>#HospitalityIndustry</b> <b>#B2B</b> <b>#KarachiJobs</b> <b>#Jobs2k26</b></p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Customer Service Executive

Icon Global Pvt. Limited

<p><b>Job Description: Customer Service Executive</b></p><p><b>ICON GLOBAL PRIVATE LIMITED</b><br/>DHA Phase 2 Extension<br/>Full-Time | Onsite<br/>Shift: 6:00 PM &ndash; 3:00 AM<br/>Working Days: Monday to Friday</p><p><b>Job Summary</b></p><p>ICON GLOBAL PRIVATE LIMITED is seeking a proactive and detail-oriented <b>Customer Service Executive</b> to manage customer interactions across multiple channels, including calls, emails, and live chat. The ideal candidate will be responsible for handling inquiries, processing orders, coordinating with the warehouse, and ensuring a smooth customer experience from order placement to delivery.</p><p><b>Key Responsibilities</b></p><ul><li>Handle and respond to multiple customer queries simultaneously via calls, emails, live chat, and web chat</li><li>Take accurate order details from customers and prepare <b>sales orders and quotations using QuickBooks</b></li><li>Share confirmed orders and quotations with the warehouse team in the USA</li><li>Track orders and proactively update customers regarding order status and delivery timelines</li><li>Ensure timely and professional resolution of customer concerns</li><li>Maintain accurate customer and order records in the system</li><li>Deliver a high level of customer satisfaction through effective communication and follow-ups</li></ul><p><b>Requirements</b></p><ul><li>Excellent verbal and written English communication skills</li><li>Familiarity with <b>QuickBooks software</b></li><li>Strong command over PC/laptop usage with speed and accuracy</li><li>Ability to manage multiple tasks efficiently in a fast-paced environment</li><li>Energetic, proactive, and detail-oriented personality</li><li>Strong problem-solving and customer handling skills</li><li>Willingness to work night shift (6:00 PM &ndash; 3:00 AM)</li></ul><p><b>Benefits</b></p><ul><li>Medical coverage</li><li>Paid leaves</li><li>Leave encashment</li><li>Provident fund</li><li>Annual bonus</li></ul><p><b>Job Type:</b> Full-time<br/><b>Work Location:</b> In person</p><p>Job Type: Full-time</p><p>Experience:</p><ul><li>Customer Service: 3 years (Preferred)</li></ul><p>Language:</p><ul><li>ENGLISH fluently  (Preferred)</li></ul><p>Work Location: In person</p>

INVICTA LINUX LIMITED

<p><strong>Customer Service Executive</strong><br /><br /><strong>Company:</strong> <strong>INVICTA LINUX LIMITED</strong><br /><strong>Location:</strong> <strong>Montgomery, Alabama, United States</strong><br /><strong>Employment Type:</strong> <strong>Full-Time</strong><br /><strong>Salary:</strong> <strong>$34,000 - $40,000 per annum</strong><br /><br /><strong>Job Overview</strong><br /><br />INVICTA LINUX LIMITED is a leading technology consulting and solutions company specialising in open-source systems, Linux-based infrastructure, and enterprise IT services. We help organisations harness the power of Linux to build secure, scalable, and cost-effective technology environments. We are seeking a dedicated and professional Customer Service Executive to join our team. The successful candidate will be a primary point of contact for our valued clients, ensuring a consistently high level of service and satisfaction. This role is crucial for maintaining strong client relationships and supporting our mission to deliver exceptional technical solutions.<br /><br /><strong>Responsibilities</strong><br /><br />- Serve as the first point of contact for all client enquiries, providing prompt and effective support via email, phone, and our ticketing system.<br />- Professionally manage and resolve client issues, escalating complex technical queries to the relevant internal teams when necessary.<br />- Maintain accurate and detailed records of all client communications and activities within our CRM system.<br />- Develop a deep understanding of our services to effectively address client questions and support their needs.<br />- Proactively build and maintain strong, long-lasting relationships with our enterprise clients.<br />- Gather client feedback and collaborate with internal teams to improve our products, services, and overall customer experience.<br />- Assist with the client onboarding process, ensuring a smooth and positive transition.<br /><br /><strong>Qualifications</strong><br /><br />- Proven experience in a customer service, client support, or account management role, preferably within a B2B or technology company.<br />- Exceptional verbal and written communication skills with a professional and personable demeanour.<br />- Strong problem-solving skills and the ability to think critically to find effective solutions for clients.<br />- Excellent organisational and time-management skills, with the capacity to prioritise tasks in a fast-paced environment.<br />- Proficiency in standard office software and experience using CRM systems.<br />- A genuine interest in technology and a willingness to learn about Linux and open-source systems is highly desirable.<br />- Must be eligible to work in the United States.</p>

Customer service executive

Aramex International L. L. C.

<div><div><div><div><div>Posting Start Date: 5/6/26
</div></div></div></div><div><div><div><div>
<div><div><div><h2 class="jobSectionHeader"><b>Purpose of the Job</b></h2>
</div><div><p>
The Customer Service Executive plays a key role in delivering exceptional customer service by managing customer interactions, resolving queries, and maintaining customer satisfaction. This position requires strong communication skills, problem-solving abilities, and a customer-centric approach to enhance customer experience and support business objectives.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2>
</div><div><ul><li>Promote the Shop &amp; Ship service to attract new customers.</li>
<li>Conduct indoor sales calls for:
<ul><li><b>New customer acquisition</b></li>
<li><b>Retention of inactive customers</b></li>
</ul></li><li>Support and follow up on sales campaigns and promotional projects.</li>
<li>Follow up on the collection of pending customer payments.</li>
<li>Onboard new customers and update their information in the system.</li>
<li>Follow up with online subscribers to ensure understanding of the service.</li>
<li>Handle customer inquiries, complaints, and service desk requests.</li>
<li>Manage and resolve shipment issues (e.g. held at customs, misrouted, damaged, on hold).</li>
<li>Coordinate with operations and other stations to ensure smooth delivery.</li>
<li>Maintain accurate shipment status and customer communication records.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Job Requirements - Experience and Education</b></h2>
</div><div><ul><li>Bachelor&rsquo;s degree Holder (Logistics/ Supply chain/ Business Administration or any relevant field).</li>
<li>1 &ndash; 2 Years of experience in Customer Service field.</li>
<li>Fluency in English is a MUST.</li>
<li>Strong Knowledge in Microsoft Office (Excel, Outlook).</li>
<li>Excellent phone-handling skills.</li>
<li>High proficiency in customer communications</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Leadership Behaviors</b></h2>
</div><div><div>Building Outstanding Teams</div><div>
Setting a clear direction</div><div>
Simplification</div><div>
Collaborate &amp; break silos</div><div>
Execution &amp; Accountability</div><div>
Growth mindset</div><div>
Innovation</div><div>
Inclusion</div><div>
External focus</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Skills</b></h2>
</div><div><div>Communication Skills</div><div>
Problem Solving</div><div>
Adaptability</div><div>
Time Management</div><div>
Interpersonal And Relationship-Building Skills</div><div>
Conflict Resolution</div><div>
Audience Understanding</div><div>
Attention To Details</div><div>
Customer Centric</div><div>
Active Listening</div><div>
Negotiation Skills</div></div></div></div></div></div></div></div></div>

Aramex

<div>
 Job description:
 <br/>
 <br/>
 <strong>
  Purpose of the Job
 </strong>
 <p>
  &nbsp;
 </p>
 <p>
  The Customer Service Executive plays a key role in delivering exceptional customer service by managing customer interactions, resolving queries, and maintaining customer satisfaction. This position requires strong communication skills, problem-solving abilities, and a customer-centric approach to enhance customer experience and support business objectives.
 </p>
 <p>
  &nbsp;
 </p>
 <strong>
  Job Description
 </strong>
 <p>
  &nbsp;
 </p>
 <ul>
  <li>
   Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  </li>
  <li>
   Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
  </li>
  <li>
   Build and maintain strong customer relationships by providing a positive experience.
  </li>
  <li>
   Identify and resolve customer issues efficiently while adhering to company policies.
  </li>
  <li>
   Coordinate with internal teams (sales, logistics, finance, etc.) to resolve escalated issues.
  </li>
  <li>
   Maintain detailed records of customer interactions, issues, and resolutions in the CRM system.
  </li>
  <li>
   Process and track customer orders, ensuring accurate and timely delivery.
  </li>
  <li>
   Keep customers informed about the status of their orders and address any delivery concerns.
  </li>
  <li>
   Gather and record customer feedback to improve services and customer satisfaction.
  </li>
  <li>
   Prepare regular reports on customer service metrics, including response time, issue resolution, and customer satisfaction.
  </li>
  <li>
   Maintain up-to-date knowledge of the company&rsquo;s products and services to provide accurate information to customers.
  </li>
  <li>
   Educate customers about new products, services, and promotions to enhance the customer experience.
  </li>
  <li>
   Collaborate with the customer service team to develop best practices and improve workflows.
  </li>
  <li>
   Participate in training programs to enhance customer service skills and knowledge.
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <strong>
  Job Requirements - Experience and Education
 </strong>
 <p>
  &nbsp;
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in business, communications, or related field preferred.
  </li>
  <li>
   2+ years of experience in customer service or a related field.
  </li>
  <li>
   Proficient in CRM software (e.g. Salesforce) and MS Office.
  </li>
  <li>
   Ability to work in a fast-paced environment and manage multiple tasks.
  </li>
  <li>
   Ability to maintain a positive attitude under pressure.
  </li>
 </ul>
</div>


WeCopy Consultant- FZCO

<p><b>AAbout Us</b></p><p><b>WeCopy Fintech</b> is a fast-growing, Canada-based fintech company powering innovative platforms such as <b>WeCopyTrade, WeMasterTrade, and WeGolden</b>. We deliver advanced solutions in social and copy trading, funded trader programs, and digital trading tools.</p><p>As part of our expansion across the MENA region, we are looking for an experienced <b>Customer Service Executive</b> to join our Cairo team and contribute to delivering exceptional client experiences.</p><p><b>Location </b></p><p>Onsite &ndash; Alexandria, Egypt</p><p><b>Key Responsibilities</b></p><ul><li><b>Key Responsibilities</b></li><li>Handle customer inquiries via HubSpot, email, live chat, and social media channels</li><li>Manage and resolve support tickets efficiently while coordinating with internal teams</li><li>Provide accurate, timely, and professional responses to customer issues</li><li>Maintain high levels of customer satisfaction and service quality</li><li>Develop strong knowledge of company products and services</li><li>Identify recurring issues and contribute to improving customer experience processes</li></ul><p><b>Requirements</b></p><ul><li>Minimum <b>1 year of experience</b> in customer service or client support</li><li>Fluency in <b>English and Arabic</b> (written and spoken)</li><li>Strong communication, problem-solving, and interpersonal skills</li><li>Ability to work in <b>rotating shifts</b> (day/evening)</li><li>Ability to handle customer interactions professionally under pressure</li><li>Familiarity with MENA customer behavior is an advantage</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary and performance-based growth</li><li>Clear <b>career progression opportunities</b></li><li>Professional onboarding and continuous training</li><li>Supportive and dynamic work environment</li><li>Opportunity to grow within a <b>global fintech organization</b></li></ul><p>Pay: E&pound;12,000.00 - E&pound;15,000.00 per month</p><p>Application Question(s):</p><ul><li>What is your recent salary?</li><li>What is your expected salary?</li><li>What is your level of English proficiency?</li></ul><p>Work Location: In person</p>

WeCopyTrade

<p><b>About Us</b></p><p>WeCopy Fintech, a Canada-based fintech company, is the ecosystem behind <b>WeCopyTrade</b>, <b>WeMasterTrade</b>, and <b>WeGolden</b>. We provide social and copy-trading solutions, funded trader programs, trading education, and advanced digital trading tools.</p><p>We are expanding across the MENA region and are looking for a motivated <b>Customer Service Executive</b> to join our team <b>onsite in Zahraa EL-Maadi, Cairo, Egypt</b>. This role focuses on providing high-quality support to our English and Arabic-speaking clients, ensuring excellent customer experiences and smooth operations.</p><p><b>Location:</b> Onsite &ndash; Zahraa El-Maadi, Cairo, Egypt</p><p><b>Key Responsibilities</b></p><ul><li>Handle customer inquiries via CRM (HubSpot), email, chat, and social media channels.</li><li>Create, manage, and resolve support tickets, coordinating with internal teams as needed.</li><li>Provide accurate, professional, and timely solutions to customer issues.</li><li>Maintain high customer satisfaction and service quality standards.</li><li>Develop a strong understanding of our products and services to assist clients effectively.</li><li>Identify trends in customer feedback and suggest improvements to processes.</li></ul><p><b>Requirements</b></p><ul><li>Fluent in <b>English and Arabic</b> (both written and spoken).</li><li>1&ndash;2 years of experience in customer service or client support roles.</li><li>Strong communication, problem-solving, and interpersonal skills.</li><li>Ability to work <b>rotating shifts</b> (day/evening).</li><li>Interest or experience in trading, forex, or fintech is a plus.</li><li>Knowledge of <b>MENA customer behavior</b> or familiarity with the region is an advantage.</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary and benefits package.</li><li>Comprehensive onboarding and training program.</li><li>Opportunities for career growth within a global fintech company.</li><li>Supportive and multicultural work environment.</li></ul><p><b>About You</b></p><p>You are proactive, customer-focused, and able to handle client inquiries professionally. You enjoy working in a fast-paced environment and are comfortable engaging with clients from diverse backgrounds. You take pride in delivering high-quality service and contributing to the company&rsquo;s growth.</p><p>Job Type: Full-time</p><p>Pay: E&pound;12,000.00 - E&pound;15,000.00 per month</p><p>Application Question(s):</p><ul><li>What is your recent salary?</li><li>What is your expected Salary?</li></ul><p>Work Location: In person</p>

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