customer service executive

Al Qithara Foodstuff Trading LLC

Location: DUBAISalary: 3,000 to 4,000Role SummaryThe Customer Service Executive / Host is responsible for delivering an exceptional guest experience, managing front of house operations, and supporting the restaurant&rsquo;s administrative and basic accounting tasks. This role requires strong communication skills, a welcoming personality, and the ability to handle operational and clerical responsibilities efficiently.Key Responsibilities<ul><li>Handle customer inquiries, complaints, and special requests promptly.</li><li>Greet guests warmly and manage seating, reservations, and waiting lists.</li><li>Maintain a professional, friendly, and courteous atmosphere at all times.</li><li>Coordinate with waitstaff and kitchen team to ensure smooth service flow.</li><li>Manage the reception desk and guest entry experience.</li><li>Maintain reservation logs, guest records, and daily seating plans.</li><li>Communicate guest preferences or special occasions to the service team.</li><li>Ensure proper queue management during peak hours.</li><li>Support in organizing events, group bookings, and VIP guests.</li></ul>Administrative Responsibilities<ul><li>Maintain daily operational reports (sales, attendance, reservations).</li><li>Prepare and update staff schedules in coordination with the manager.</li><li>Handle documentation, filing, and record keeping for restaurant operations.</li><li>Coordinate with suppliers for basic administrative follow ups.</li><li>Assist in inventory tracking and stock updates when required.</li><li>Support HR tasks such as onboarding documents, staff communication, and notice circulation.</li></ul>Accounting Assistance<ul><li>Support daily cash reconciliation and POS closing reports.</li><li>Assist in verifying invoices, purchase orders, and delivery notes.</li><li>Maintain petty cash records and expense logs.</li><li>Coordinate with the accountant for monthly statements and audit requirements.</li><li>Ensure accuracy in billings, discounts, and payment methods.</li></ul>Skills &amp; Qualifications<ul><li>Previous experience in customer service, hospitality, or restaurant operations.</li><li>Strong communication and interpersonal skills.</li><li>Basic knowledge of accounting or administrative procedures.</li><li>Proficiency in POS systems and MS Office (Excel, Word).</li><li>Professional appearance and positive attitude.</li><li>Ability to multitask and work under pressure.</li><li>Fluency in English; additional languages are an advantage.</li></ul>Pay: AED3,000.00 - AED4,000.00 per monthWork Location: In person

Restaurant Customer Service Executive / Host

Ibraya Group

Female Umrah Customer Relations ExecutiveLocation: Lahore, Pakistan Job Type: Full-Time Industry: Travel &amp; TourismJob SummaryWe are looking for a professional and customer-focused Female Umrah Customer Relations Executive to join our growing travel agency in Lahore. The ideal candidate should have experience dealing with Umrah customers, excellent communication skills, and the ability to guide clients through the complete Umrah booking process with professionalism and care.Key Responsibilities<ul><li>Handle customer inquiries regarding Umrah packages via phone, WhatsApp, and in person.</li><li>Guide customers through the Umrah booking and documentation process.</li><li>Provide accurate information about packages, visas, flights, hotels, and travel requirements.</li><li>Follow up with prospective customers and convert inquiries into bookings.</li><li>Maintain customer records and update the CRM system.</li><li>Coordinate with the operations team to ensure smooth travel arrangements.</li><li>Deliver excellent customer service before, during, and after the customer's journey.</li></ul>Requirements<ul><li>Female candidates only.</li><li>Minimum 1&ndash;2 years of experience in Umrah or travel agency customer dealing.</li><li>Excellent communication and interpersonal skills.</li><li>Strong knowledge of Umrah packages and visa procedures.</li><li>Proficiency in Microsoft Office and WhatsApp Business.</li><li>Ability to work in a fast-paced environment and manage multiple customer inquiries.</li><li>Fluent in Urdu; English communication skills will be an advantage.</li></ul>Preferred Skills<ul><li>Sales and customer relationship management.</li><li>Strong negotiation and follow-up skills.</li><li>Professional appearance and positive attitude.</li><li>Ability to work independently and as part of a team.</li></ul>What We Offer<ul><li>Competitive salary (based on experience).</li><li>Performance-based incentives.</li><li>Professional and supportive work environment.</li><li>Career growth opportunities in the travel and tourism industry.</li></ul>Work Location: LahoreHow to Apply: Interested candidates are encouraged to apply through Indeed or send their updated CV with the subject &quot;Female Umrah Customer Relations Executive&quot;.Work Location: In person

Female Umrah Customer Relations Executive

Amani Construction & Development

Full-Time Executive Assistant &ndash; Customer Service, Accounting &amp; Dual-Company SupportLocation: RemotePosition Type: Full-Time (40 hours/week)About the Role:Amani Construction &amp; Development, along with its affiliated company Jenny Investments LLC, is seeking a highly organized and dependable Executive Assistant to support day-to-day operations across both entities. This full-time role requires a strong background in customer service, executive support, and accounting. The ideal candidate will have direct experience in the construction or real estate development industry. You&rsquo;ll be the first line of contact&mdash;handling emails and phone calls&mdash;and will assist with invoicing, construction draw requests, rental payment tracking, and general operations.Approximately 80% of the work will be performed for Amani Construction &amp; Development, with the remaining 20% supporting Jenny Investments LLC.This role will also require a short-term focus on improving internal systems and documentation. At the beginning of employment, the Executive Assistant will help enhance the company&rsquo;s digital file tracking system and create process documentation to support future staff onboarding and training.Schedule:&middot; Monday through Friday, 8 hours per day (40 hours per week) Key Responsibilities:For Amani Construction &amp; Development:&middot; Communications Management:o Monitor, respond to, and organize incoming emailso Track high-priority items and follow through on deadlines and deliverableso Answer incoming phone calls, transfer to appropriate team members or take messageso Draft and send routine communications on behalf of executive leadership&middot; Administrative Support:o Maintain digital file organization and document trackingo Improve and restructure digital file management systems for efficiencyo Develop written documentation of internal processes to support team trainingo Coordinate schedules and manage calendarso Track follow-up items and assist with correspondence from project partners and city staffFinancial &amp; Project Support:&middot; Prepare and submit invoices to clients, lenders, and project partners&middot; Lead and manage all construction draw requests, ensuring necessary documentation is submitted&middot; Monitor payment statuses and support tracking of outstanding receivables&middot; Perform basic invoice reconciliation using QuickBooks Online (QBO) to ensure accurate records and payments&middot; Utilize JobTread for project and financial trackingFor Jenny Investments LLC:Email &amp; Communication Management:&middot; Manage the Jenny Investments email inbox&middot; Respond to general inquiries from tenants and partners, escalating as needed&middot; Track and flag high-priority tenant issues or requests for prompt attentionRental Payment Tracking:&middot; Track and record incoming rental payments&middot; Follow up on outstanding or late payments&middot; Coordinate with tenants regarding payment schedules or concernsQualifications:&middot; Proven experience in executive assistance, customer service, and accounting&middot; Industry experience in construction or real estate development is required&middot; Excellent written and verbal communication skills&middot; Proficiency with Microsoft 365 (Outlook, Excel, Word, Teams)&middot; Comfortable with multi-line phone systems and managing multiple inboxes&middot; Familiarity with invoicing and reconciliation in QuickBooks Online (QBO) is required&middot; Strong organizational skills and attention to detail&middot; Ability to prioritize tasks and meet deadlines independentlyPay: $60,000.00 - $80,000.00 per yearPeople with a criminal record are encouraged to applyWork Location: In person

Executive Assistant – Customer Service, Accounting & Dual-Company Support

Grand City

Job Title: Guest Relations Executive (Female)Location: Islamabad (Le French Club, G-5)Job OverviewLe French Club is seeking a professional, well-groomed, and customer-focused Guest Relations Executive (Female) to create an exceptional experience for members and guests. The ideal candidate should have outstanding English communication skills, a welcoming personality, and a passion for delivering premium hospitality services.Key Responsibilities<ul><li>Welcome members and guests in a warm, courteous, and professional manner.</li><li>Serve as the first point of contact for all guest inquiries and assistance.</li><li>Ensure an exceptional guest experience from arrival until departure.</li><li>Manage front desk operations, including guest registration, appointments, and reservations.</li><li>Handle incoming calls, emails, and guest requests promptly and professionally.</li><li>Provide information about club facilities, services, memberships, events, and promotions.</li><li>Resolve guest concerns and complaints efficiently while maintaining a high level of customer satisfaction.</li><li>Coordinate with the Restaurant, Spa, Salon, Gym, Tennis Court, Housekeeping, and Security teams to ensure seamless guest service.</li><li>Monitor guest feedback and report service improvement opportunities to management.</li><li>Maintain accurate visitor logs, membership records, and front office documentation.</li><li>Assist with event coordination and VIP guest arrangements when required.</li><li>Ensure the reception and lobby areas remain clean, organized, and welcoming.</li><li>Process payments and maintain accurate transaction records using the POS system, if applicable.</li><li>Prepare daily reports related to guest visits, reservations, and front desk activities.</li><li>Maintain confidentiality of guest and company information.</li><li>Ensure compliance with company policies, SOPs, and hospitality standards.</li><li>Build positive relationships with members and encourage repeat visits through excellent service.</li><li>Perform any other duties assigned by management.</li></ul>Requirements<ul><li>Minimum 2&ndash;3 years of experience in Guest Relations, Front Office, Reception, Customer Service, or Hospitality.</li><li>Experience in a hotel, club, luxury hospitality, embassy, or premium customer service environment is preferred.</li><li>Excellent English communication skills are mandatory.</li><li>Outstanding interpersonal and customer service skills.</li><li>Professional appearance with a pleasant and confident personality.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Proficiency in Microsoft Office and basic computer applications.</li><li>Ability to multitask and work effectively in a fast-paced environment.</li></ul>Qualifications<ul><li>Bachelor's degree in Business Administration, Hospitality Management, Tourism, or a related field is preferred.</li><li>Hospitality or Customer Service certifications will be an added advantage.</li></ul>Working Hours10 Hours per DayWorking DaysMonday to SaturdayJob LocationLe French Club Diplomatic Enclave, G-5, IslamabadWork Location: In person

Guest Relations Executive (Female)- Islamabad

Multitrans Logistics Pakistan

<div>
 
 
 We&rsquo;re Hiring | Customer Service &amp; Supply Chain Operations Executive &ndash; Pakistan Only
 
 
 
 
 
 
 
 As part of Multitrans Logistics Pakistan's continued growth, we are expanding our team and looking for a motivated
 
 
 
 Customer Service &amp; Supply Chain Operations Executive
 
 
 
 to join us.
 
 
 
 
 
 
 
 📌 Important
 
 
 : This position is open to candidates based in Pakistan only.
 
 
 
 
 
 
 
 If you are passionate about customer service, logistics, and supply chain operations and enjoy working in a fast-paced environment, we&rsquo;d love to hear from you.
 
 
 
 
 
 
 
 📍 Position: Customer Service &amp; Supply Chain Operations Executive
 
 
 
 
 
 
 
 Location:
 
 
 Remote (Work from Home) &ndash; Pakistan Only
 
 
 
 
 Employment Type:
 
 
 Full-Time
 
 
 
 
 Working Days:
 
 
 Monday to Friday (5-Day Work Week)
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Serve as the primary point of contact for customer inquiries and shipment updates.
 
 </li>
 <li>
 
 Process customer orders and ensure timely execution and fulfilment.
 
 </li>
 <li>
 
 Coordinate with suppliers, carriers, and internal teams to ensure smooth supply chain operations.
 
 </li>
 <li>
 
 Monitor shipments and proactively resolve transportation or delivery-related issues.
 
 </li>
 <li>
 
 Maintain accurate records of customer communications, orders, and operational activities.
 
 </li>
 <li>
 
 Prepare operational reports and performance metrics.
 
 </li>
 <li>
 
 Identify opportunities to improve customer satisfaction and operational efficiency.
 
 </li>
 <li>
 
 Ensure compliance with company policies, procedures, and service standards.
 
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
 
 </li>
 <li>
 
 2&ndash;4 years of experience in customer service, logistics, freight forwarding, supply chain, or operations.
 
 </li>
 <li>
 
 Excellent communication, interpersonal, and customer service skills.
 
 </li>
 <li>
 
 Strong organizational, analytical, and problem-solving abilities.
 
 </li>
 <li>
 
 Proficiency in Microsoft Office (especially Excel) and ERP/CRM systems such as SAP, Oracle, Microsoft Dynamics, or similar platforms is preferred.
 
 </li>
 <li>
 
 Ability to work independently, manage multiple priorities, and meet deadlines in a remote work environment.
 
 </li>
 <li>
 
 Strong attention to detail and a customer-focused mindset.
 
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 
 Competitive salary (based on qualifications and experience)
 
 </li>
 <li>
 
 Fully remote work environment
 
 </li>
 <li>
 
 Five-day work week (Monday&ndash;Friday)
 
 </li>
 <li>
 
 Professional development and career growth opportunities
 
 </li>
 <li>
 
 
 ﻿
 
 A collaborative and supportive team culture
 
 </li>
 </ul>
 
 
 
 
 
 How to Apply
 
 
 
 
 If you believe you&rsquo;re the right fit for this role, we&rsquo;d love to hear from you.
 
 
 
 
 📧 Email your updated CV and a brief cover letter to:
 
 hr@multitranslog.com
 
 
 
 
 
 
 Only shortlisted candidates will be contacted.
 
 
 
 
 
 
 
 Join us and become part of our growing journey as we continue to strengthen our operations and deliver reliable logistics solutions across Pakistan and international markets.
 
 
</div>

Customer Service & Supply Chain Operations Executive

iComz

Job Title: Customer Support RepresentativeLocation: Johar Town, LahoreCompany: InteliqoJob Type: Full-timeJob Summary:We are seeking a motivated and customer-focused Customer Service Executive to join our dynamic team. The ideal candidate will be responsible for delivering exceptional service to our customers, addressing inquiries, resolving issues, and promoting a positive brand image. Your primary goal will be to ensure a seamless customer experience and contribute to customer satisfaction and loyalty.Key Responsibilities:- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.- Identify and assess customers' needs to achieve satisfaction.- Provide accurate, valid, and complete information to customers using appropriate methods and tools.- Handle customer complaints and provide effective solutions or alternatives within the stipulated timeframe.- Maintain in-depth knowledge of our products and services to answer customer questions and promote additional features or offers.- Document interactions and maintain accurate records in the customer service database.- Collaborate with other departments to stay informed about product updates, promotions, and other relevant information.- Gather feedback from customers and share insights with the management team to improve service quality.- Participate in training and development programs to enhance customer service skills and product knowledge.- Meet or exceed individual and team performance targets and KPIs.**Qualifications:**- High school diploma or equivalent; a degree in a relevant field is a plus.- Proven experience in a customer service role or similar position.- Strong communication skills, both verbal and written.- Excellent problem-solving abilities and an aptitude for handling difficult situations calmly.- Proficiency in using customer service software and Microsoft Office Suite.- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.- A friendly and positive attitude with a passion for helping others.- Flexibility to work varying shifts, including evenings and weekends, as needed.How to Apply:If you are enthusiastic about providing excellent customer service and thrive in a fast-paced environment, we would love to hear from you! Please submit your resumeJob Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In person

CSR - Customer Support Representative

British Council

<div>We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.
We connect. We inspire.
Role title: Customer Service &amp; Sales Officer &ndash; Join an Exceptional Team
Do you enjoy helping people reach their goals? Are you energised by face‑to‑face interactions and creating positive experiences? this is your opportunity to join a highly skilled, supportive, and people‑focused team at the British Council.
We&rsquo;re seeking a Customer Service &amp; Sales Officer to welcome students, guide them through their learning options, and play a key role in the ongoing success of our Teaching Centre.
Why Join Us?
Professional Growth &amp; Development Learn from experts in customer engagement, sales, and education, with continuous opportunities to expand your skills and advance your career.
A Culture That Values You We are committed to well‑being, inclusion, and ongoing improvement. Your ideas will be heard, and your contribution will help shape an exceptional learner experience.
Be Part of a High‑Performing Team Join a collaborative, experienced group known for delivering excellence and supporting one another to achieve meaningful results for thousands of learners.
Role Purpose
You&rsquo;ll ensure every student &mdash; whether new or returning &mdash; receives attentive, informed, and professional support. Your work will help drive enrolments, contribute to centre targets, and uphold the British Council&rsquo;s reputation for quality and trust.
Main Accountabilities
You will engage with students and parents both in person and through various communication channels, responding to enquiries and guiding them through the registration process. In every interaction, you will uphold the British Council&rsquo;s commitment to delivering a welcoming and professional experience.
A key part of your role will be supporting enrolment growth. This includes conducting consultations, managing and nurturing leads, following up on interest, and contributing to monthly sales targets. You will also play an active role in marketing‑related activities that help strengthen student engagement and awareness.
To keep the Teaching Centre running smoothly, you will handle essential operational and administrative tasks. This includes accurate data entry, payment processing, coordinating surveys, and supporting day‑to‑day activities that ensure an efficient and well‑organised environment for students and staff.
Qualifications &amp; Experience
Essentials:
<ul><li>Comprehensive, proven experience as a customer service executive
</li><li>Self-motivated with a results-driven approach
</li><li>Excellent command of English &ndash; written and spoken &ndash; to connect confidently and clearly.
</li><li>University degree
</li></ul>Desirables:
<ul><li>Customer Service Professional Qualification
</li><li>Relevant qualification or training undertaken in Sales
</li></ul><ul><li>Hands-on experience with CRM software is a plus
</li></ul>Important Information
<ul><li>Number of positions: 2
</li><li>Location: 6th of October, Egypt
</li></ul><ul><li>Gross monthly salary: 16,600 EGP
</li></ul><ul><li>Job type: Full time
</li><li>Contract type: Fixed Term Contract (FTC)
</li></ul><ul><li>Deadline to receive applications: 11 August 2026
</li></ul><ul><li>Working conditions: 7.5 working hours per day for rotational shifts between 12 pm and 7:30 pm, with 2 days off. 
</li></ul>This role is only open for candidates who have the right to live and work in the job location.
Please note that all applications should be submitted in English only. It is advisable to apply in advance to avoid any technical issues at the last moment
A connected and trusted UK in a more connected and trusted world.
Equality, Diversity and Inclusion Statement
We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. 
Safeguarding Statement
The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council&rsquo;s Safeguarding policies for Adults and Children.
If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org</div>

Customer Service and Sales Officer

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