customer service executive

Unilever

<div>Unilever is currently hiring for Customer Service Executive<div> 
Function: Business Operations</div>
Reports to: Customer Service Manager
Scope: Local
Location: &Uuml;mraniye Head Office- &#304;stanbul
Terms &amp; Conditions: Full Time<div> 
ABOUT UNILEVER</div>
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world.
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future.
JOB PURPOSE
Unilever is the place where you can bring your purpose to life with the work that you do &ndash; creating a better business and a better world. CSE acts as primary contact within SC for customer communications, decision making processes and cross functional alignment involving customer related issues. Besides, CSE is responsible for team guidance in E2E order management processes. The role will work in close communication with Customer Development, Demand Planning and Logistics teams to generate future fit SC strategy that will endorse and sustain customer experience.
WHAT WILL YOUR MAIN RESPONSIBILITIES BE<ul><li>
Building long term customer experience strategy supported by short-midterm agenda to improve customer relations.</li><li>
Balance SC priorities with customer expectations and needs, enhancing SC responsiveness.</li><li>
Utilizing SC expertise to balance all aspects of the business for sustainable customer service performance.</li><li>
Utilizing SC expertise to balance all aspects of the business for sustainable customer service performance.</li><li>
Collaborating with customers to gather insights on potential improvement areas for service performance.</li><li>
Guiding the team on operational issues to enable a better customer experience in E2E order to delivery process.</li><li>
Implementing periodic root cause analysis in service KPIs and define improvement areas, triggering action planning with both internal and external stakeholders.</li><li>
Designing automation projects to reduce any potential NVAA, endorsing real time data visibility and digitalization within the team.</li><li>
Improving product availability by meeting customer demands around Turkey.</li><li>
Designing user-friendly interfaces with internal and external stakeholders to increase the service level.</li><li>
Guiding CFS team on solution generation for daily operational issues.</li><li>
Data visibility projects both internally and externally (customer connectivity).</li></ul>
Experiences &amp; Qualifications<ul><li>
BSc. in Engineering</li><li>
Excellence in both Turkish and English communication</li><li>
Expertise in communication skills as well as influencing &amp; persuading</li><li>
Leadership skills</li><li>
Analytical thinking and data analysis competencies</li><li>
Min 2 years of SC experience</li></ul>
Skills<ul><li>Problem solving</li><li>Effective Communication</li><li>Customer Experience</li><li>Digital Awareness</li><li>Change Management</li><li>Stakeholder Management</li><li>Collaboration</li><li>Data Analytic</li><li>Risk Management</li></ul>
Leadership<ul><li>
You are energized by delivering fantastic results. You are an example to others &ndash; both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.</li><li>
As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.</li></ul><ul><li>
Critical SOL (Standards of Leadership) Behaviors<ul><li>
PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner&rsquo;s mindset, using data and insight to make decisions.</li><li>
PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.</li><li>
CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.</li><li>
PURPOSE &amp; SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.</li><li>
AGILITY: Explores the world around them, continually learning and developing their skills.</li></ul></li></ul>
Unilever embraces diversity and encourages applicates from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.</div>

Customer Service Executive

AK Global Management And Services

Job Tittle: Customer Services Executive Location: Sector 49, Gurgaon Language Known : English and Hindi ( Fluent) Experience: 6Months to Experienced Notice Period: ImmediatelyJob Summary:We are looking for a dedicated and customer-focused Customer Service Executive to join our ecommerce team. The ideal candidate will have 6 months to 1 year of experience in customer service,preferably in the online retail industry. You will be responsible for handling customer queries,complaints, order tracking, and ensuring a seamless shopping experience for our customers.Key Responsibilities:* Respond to customer queries via phone, email, chat, and social media in a timely andprofessional manner.* Resolve product or service problems by clarifying customer complaints, determining thecause, and offering appropriate solutions.* Process orders, forms, applications, and requests accurately.* Coordinate with internal departments (logistics, warehouse, technical, etc.) for orderfulfilment and issue resolution.* Follow up with customers to ensure their issues are resolved to satisfaction.* Maintain customer records by updating account information.* Handle return, refund, and exchange requests as per company policy.* Escalate unresolved issues to the appropriate team when necessary.* Provide feedback to the team to improve the overall customer experience.Requirements:* 6 months or 1 year of experience in a customer service role (e-commerce experience preferred).* Excellent communication skills in Tamil English and Hindi.* Strong interpersonal skills and a customer-first attitude.* Proficiency in using CRM tools, ticketing systems, and MS Office.* Ability to multitask and handle high-volume queries during peak periods.* Flexible to work in rotational shifts, weekends, and holidays if required.Preferred Qualifications:* Bachelor&rsquo;s degree in any discipline.* Experience with e-commerce platforms or order management systems.Job Types: Full-time, PermanentPay: &#8377;15,000.00 - &#8377;22,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Application Question(s):<ul><li>Do you have 6 months of experience in customer service?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>Tamil (Required)</li></ul>Location:<ul><li>Gurgaon, Haryana (Required)</li></ul>Work Location: In person

Customer Service Executive (CSE)

Satya creative technology Pvt ltd

Customer service executive is esponsible for ensuring the safe, timely, and accurate delivery of goods to customers. The role includes order pickup from warehouse/vendor, route planning, handling packages carefully, updating delivery status in the system, collecting payments (if COD), and ensuring customer satisfaction. A delivery executive also plays a key role in the last-mile logistics process, acting as the direct link between the company and the customer.---# Key ResponsibilitiesPickup and deliver orders on time.Ensure packages are handled safely without damage.Use mobile apps/ELM system for order tracking &amp; updates.Communicate politely with customers and provide service support.Collect cash or digital payment in case of COD orders.Follow traffic rules and maintain vehicle condition.---# Skills RequiredGood knowledge of local routes.Basic smartphone handling.Time management &amp; reliability.Customer-friendly communication.Job Types: &#2347;&#2364;&#2369;&#2354;-&#2335;&#2366;&#2311;&#2350;, &#2360;&#2381;&#2341;&#2366;&#2351;&#2368;Pay: &#8377;12,000.00 - &#8377;15,000.00 per monthWork Location: In personSpeak with the employer +91 7903332965

Confidential

<h3>Customer Service Executive (Remote)</h3>&nbsp;📍 Location: Remote (India-based candidates preferred) 💰 Salary: ₹15,000 – ₹20,000/month and Incentives&nbsp;🗣️ Languages Required: Telugu, Kannada, and Hindi 🕒 Job Type: Full-time 🔄 Shifts: 12-hour rotational (Day &amp; Night) &nbsp;Freshers can also apply!&nbsp;<h3>💼 Job Overview:</h3>&nbsp;We’re hiring a Customer Service Executive to join a fast-growing online gaming company. If you’re enthusiastic, reliable, and passionate about delivering top-tier support and you're comfortable working remotely in a structured environment, we’d love to hear from you!&nbsp;<h3>🎯 Key Responsibilities:</h3>&nbsp;<ul><li>Handle customer queries via chat and phone (inbound &amp; outbound)</li><li>Assist players with account, deposit, withdrawal, and gameplay-related issues</li><li>Adhere to SOPs and company protocols</li><li>Maintain accurate records and update internal systems</li><li>Use Excel for data tracking and basic reporting</li><li>Deliver timely, professional, and empathetic customer service</li></ul>&nbsp;<h3>✅ Requirements:</h3>&nbsp;<ul><li>Previous customer support experience (gaming experience is a bonus)</li><li>Fluent in Telugu, Kannada &amp; Hindi.</li><li>Comfortable using Excel (basic formulas and data entry)</li><li>Willingness to work 12-hour rotational shifts, including nights and weekends</li><li>Strong self-discipline and time management</li><li>Own laptop and desktop</li><li>100% Remote Role</li><li>Immediate joiners preferred</li></ul>

Customer Service Executive (Remote)

BLS International Services

Job Summary:We are seeking a motivated Customer Service Executive to join our team. The ideal candidate will provide exceptional service to prospective customers, ensuring a seamless experience from appointment slotting to application submission.Job Description<ul><li>Handling the complete procedure of passport and visa application as per the standards of Mission. &middot;</li><li>Answering queries of all applicants and guiding applicants on rules and regulations. &middot;</li><li>Communicating and guiding applicants in a polite and helpful manner. Responsible for data entry without errors. &middot;</li><li>Constantly updating self on product knowledge.</li><li>Guiding applicants on the process. &middot;</li><li>Cash handling and reporting accurately. &middot;</li><li>Flexible to work in different location and shift timings.</li></ul>Mandatory experience / skills / qualification<ul><li>Excellent communication and interpersonal skills. &middot;</li><li>Must be a graduate &middot;</li><li>Experience of customer service for a year minimum. &middot;</li><li>Flexible in working hours and locations. Working hours will be double shift or Single shift depending on the location. &middot;</li><li>Should be a team player</li><li>Speak Arabic will be an added advantage</li><li>Typing speed should be a minimum of 30 words per minute (W.P.M).</li><li>Local hire only (Transferable Visa)</li></ul>Interested candidates may send their CVs to Feroz.hamid@blsinternational.netJob Type: Full-timePay: KD250.000 - KD290.000 per monthApplication Deadline: 31/08/2025 Expected Start Date: 28/08/2025

Al Hamd Legal Translation LLC

Job Title: Customer Service Executive(Female) Candidates Preferred with Family VisaCompany: Al Hamd Legal Translation LLCSalary: AED 2,500 - AED 4,000Benefits: Annual Ticket, 30 Days Paid LeaveAbout Us:Al Hamd Legal Translation LLC is a leading translation company with branches all across the UAE. We specialize in legal translation, corporate services, business setup, document attestation, and notary services. We pride ourselves on delivering top-notch services to our clients and are now seeking to expand our team with motivated and skilled professionals.Job Overview:We are looking to hire 2 to 4 Customer support &amp; Tele-sales with at least 1 year of UAE experience in a similar role. The ideal candidates will have excellent communication skills, basic computer knowledge, and a friendly demeanour. Experience in translation or related services will be an advantage.Key Responsibilities:<ul><li>Deals with operation team across various branches to ensure smooth functioning.</li><li>Manage schedules, logistics, administrative tasks and customer follow-up to support different departments.</li><li>Identifying potential customers through research, cold calling, and networking.</li><li>Handle client inquiries and ensure exceptional customer service.</li><li>Assist in the preparation and processing of documents for translation, attestation, and other services.</li><li>Addressing customer concerns and objections to move the sales process forward.</li><li>Maintain records and databases accurately and efficiently.</li><li>Collaborate with team members to improve operational processes.</li><li>Ensure compliance with company policies and industry regulations.</li></ul>Skills and Qualifications:<ul><li>Minimum 1 years of UAE experience in a similar role.</li><li>Experience in the translation, legal, corporate services, or related fields is preferred.</li><li>Excellent communication skills in English (additional languages are a plus).</li><li>Basic computer knowledge, including proficiency in Microsoft Office (Excel, Word, Outlook).</li><li>Strong organizational and multitasking abilities.</li><li>Friendly and professional manner with a customer-oriented approach.</li><li>Ability to work effectively both independently and as part of a team.</li></ul>What We Offer:<ul><li>Competitive salary ranging from AED 2,500 to AED 4,000 based on experience and qualifications.</li><li>Annual ticket and 30 days paid leave.</li><li>Opportunity to grow and develop within a dynamic and expanding company.</li><li>Supportive and collaborative work environment.</li></ul>Job Type: Full-timePay: AED2,500.00 - AED4,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Deadline: 28/08/2025

TotalEnergies

<div>
 
 
 
 Responsibilities:-
 
 
 
 
 
 
 <ul>
 <li>
 Review &amp; validation of Customer Enrolment in SAP and inducting them about company&rsquo;s policies and process for order placement.
 </li>
 <li>
 Managing the entire order cycle for the customers &ndash; Receipt&rarr;confirmation&rarr;Invoicing&rarr;Delivery
 </li>
 <li>
 Acknowledge Customer orders in 24 hours and provide delivery information to them within 72 hours
 </li>
 <li>
 Performing invoicing activities for all segment distributors and customers of Lubricant division
 </li>
 <li>
 Bridge the gap between demand and supplies, complaint redressals through systematic processing of orders and active coordination
 </li>
 <li>
 Timely review of open orders and take appropriate actions on servicing all orders.
 </li>
 <li>
 Ensuring all schemes, prices, cash discounts are captured correctly on invoice as per policy
 </li>
 <li>
 Provide Payment Adjustments to Corporate Affairs (Accounts) team on regular basis to avoid order block due to open Items/overdues.
 </li>
 <li>
 Raising relevant credit note/debit note requests with proper calculations and attaching necessary documents in workflow. Follow-up with account for release of credit/debit notes
 </li>
 <li>
 Raising Credit Limit request in workflow as per customer/sales request
 </li>
 <li>
 Performing invoice reversals &amp; return inwards as per process
 </li>
 </ul>
 
 
 
 
 
 
 QUALIFICATIONS/EXPERIENCE REQUIRED
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree with exposure to Accountancy and proficiency in MS Office. MBA Preferred.
 </li>
 <li>
 Min. 3 years&rsquo; experience in Customer Handling
 </li>
 <li>
 Strong Communication Skills &amp; Customer service orientation
 </li>
 <li>
 Troubleshooting and multi-tasking skills
 </li>
 </ul>
 
 
 
 
 
 Please note:- This role will be on 6 months contract period on third party vendor
 
 
 
 
 
 
 
 Interested candidates can share their resumes on pooja.wadhwa@external.totalenergies.com
 
 
 
 
 
 
 Regards
 
 
 Pooja Wadhwa
 
</div>

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