customer service expert

Concentrix

SummaryAs a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional support and resolving their inquiries with accuracy and empathy. You'll play a key role in building strong customer relationships and ensuring a positive experience.Responsibilities<ul><li>Handle customer inquiries and complaints via phone, email, and live chat.</li><li>Provide accurate information about our products and services.</li><li>Troubleshoot and resolve customer issues efficiently.</li><li>Maintain detailed and accurate records of customer interactions.</li><li>Collaborate with other departments to ensure customer needs are met.</li><li>Adhere to all company policies and procedures.</li></ul>Qualifications<ul><li>University graduate.</li><li>English proficiency at a B2 level or higher.</li><li>Excellent communication and problem-solving skills.</li><li>Strong attention to detail and ability to multitask.</li><li>Experience required: 0</li></ul>A positive attitude and a commitment to customer satisfaction.What we offer<ul><li>Competitive Compensation: We offer a competitive gross salary of up to 20,000EGP.</li><li>Comprehensive Benefits: Enjoy a robust benefits package that includes medical insurance with an annual coverage of up to 500,000 EGP and social insurance.</li><li>Convenient Commute: We provide company-sponsored transportation with routes covering multiple key locations across Cairo.</li><li>Career Advancement: Exceptional performance is recognized, with the opportunity for promotion after just six months of employment.</li></ul>If you are a proactive and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply. Please submit your resume and a brief cover letter outlining your relevant experience.Job Type: Full-timePay: Up to E&pound;20,000.00 per monthAbility to commute/relocate:<ul><li>Cairo: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Are you flexible with rotational and night/overnight shifts? (Transportation is provided)</li><li>What is your current English level? (A1-C2)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer Service: 1 year (Required)</li></ul>Location:<ul><li>Cairo (Required)</li></ul>

Customer Service Expert (October/New Cairo)

XpressEdu

Make the move from a Job to a Career. Learn Airlines intricate standard operating processes and superior customer service skills to embark a career in airlines.If you are a motivated team player with strong customer service attitude that drives customer satisfaction, then we have the perfect role for you!We are hiring Customer Service Experts for our Airline client.EXCELLENT COMMUNICATION SKILLSIndustry Worked in: Aviation, Hospitality, Travel, OTA, BPOLocation: GurgaonJob Requirement:*Excellent communication Skills in English is a pre-requisite*Ability to communicate effectively with customers on a call*Confident, Energetic &amp; Assertive while conversing*Good working knowledge of MS Office (Word, Excel, Outlook)*GDS &ndash; Hands on experience in Amadeus or Galileo will be an added advantage*Ability to handle complex situations*Should be flexible to work in shifts in a 24X7 operation with rotational week-offs as per process requirements*Prior work experience in Customer Service or Reservations in Aviation, Hospitality, Travel, OTA or in a BPO, will be helpfulEducation:- Graduation in any stream, Hotel Management / Aviation Diploma Holders etc.Salary &amp; PerksBest in the business.Besides, performance incentives, night allowance makes the total cost to company hugely appealing.Learning &amp; GrowthPerformance is measured enabling sincere and hardworking individuals to get promoted to Team Leader / Supervisor, faster than their peers in the business.As Supervisor become eligible for Praxis &lsquo;MDP&rsquo; &ndash; Management Development Programme, company&rsquo;s powerful and rewarding Management Training Program.Work Hours: Rotational - 24 X7 operations- 08:00 A.M. 05:00 P.M.- 11:00 A.M. 08:00 P.M.- 02:00 P.M. 11:00 P.M.- 04:30 P.M. 01:30 A.M.- 11:00 P.M. 08:00 A.M.Transport: Option to use airconditioned cars for pick up and drop to residence or transport allowance in lieuJob Type: Full-timePay: &#8377;15,812.95 - &#8377;40,000.00 per monthWork Location: In person

International Travel Consultant

DATA SELECT

Retail Sales Expert &ndash; Customer-Focused &amp; ConsultativeLocation: [Doha, Qatar] Job Type: Full-timeWe&rsquo;re looking for a motivated and customer-focused Retail Sales Expert who excels at understanding customer needs and offering tailored solutions. If you enjoy going beyond basic sales to deliver exceptional service and results, we want to meet you.Key Responsibilities:<ul><li>Welcome and assist customers in a friendly, professional manner</li><li>Understand customer needs and recommend the right products or services</li><li>Drive sales and meet/exceed individual and store targets</li><li>Maintain visual merchandising and stock standards</li><li>Collaborate with team members to create a great in-store experience</li></ul>What We&rsquo;re Looking For:<ul><li>Proven experience in retail sales, preferably with a consultative or solution-based approach</li><li>Strong communication and interpersonal skills</li><li>Positive attitude, reliability, and a team-player mindset</li><li>Ability to work flexible hours, including weekends or holidays</li></ul>Preferred Background:<ul><li>Experience as a Retail Sales Consultant, Client Advisor, or in high-involvement product sales</li><li>Track record of achieving sales goals</li></ul>Requirements<ul><li>Prior experience in telecom, electronics, or retail sales preferred</li><li>Strong verbal communication and customer service skills</li><li>Confident with technology, smartphones, and service plans</li><li>Basic proficiency in English (additional languages are a plus)</li><li>Willingness to work shifts, weekends, and public holidays</li></ul>Job Type: Full-timePay: Up to QAR4,000.00 per monthApplication Question(s):<ul><li>Have you worked as a Retail Sales Consultant or in a similar consultative sales role before?</li></ul>

Retail Sales Expert – Customer-Focused & Consultative

Starlink Qatar

<div>
 
 📌 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:
 
 
 We are seeking a Senior Consultant &ndash; Service Assurance to serve as a subject matter expert dedicated to delivering a world-class customer experience for Ooredoo's high-value business clients. In this critical role, you will be responsible for the expert-level resolution of complex and high-impact technical incidents within a demanding, SLA-driven environment. You will conduct in-depth root cause analysis to devise permanent solutions and collaborate closely with internal teams and external vendors to ensure swift issue resolution. A key focus will be on driving continuous service improvement by enhancing operational processes and contributing to our internal knowledge base. Your expertise will be vital in problem management, system enhancements, and maintaining the highest standards of service quality. This position operates in a 24x7 environment, requiring flexibility for rotating shifts to uphold our commitment to uninterrupted customer support.
 
 
 ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
 
 
 
 
 
 🎯 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:
 
 
 &rtrif; Bachelor&rsquo;s degree in Engineering (BE/B.Tech) or an equivalent qualification.
 
 
 &rtrif; A minimum of 6 years of experience in Level 3 or Technical Assistance Center (TAC) support roles.
 
 
 &rtrif; Expert-level knowledge of Routing &amp; Switching and core IP Networking protocols (IPv4/IPv6, BGP, OSPF, EIGRP, MPLS).
 
 
 &rtrif; Demonstrated experience with modern network technologies such as SD-WAN, SASE, SSE, and network segmentation.
 
 
 &rtrif; Hands-on experience with security solutions including firewalls and DDoS Protection.
 
 
 &rtrif; Proficiency with network analysis tools, incident/event management platforms, and OSS/BSS systems.
 
 
 &rtrif; Proven experience working within large-scale enterprise-grade or service provider networks.
 
 
 &rtrif; Strong analytical, problem-solving, and technical writing skills for comprehensive documentation.
 
 
 
 
 
 ✨ 𝗗𝗲𝘀𝗶𝗿𝗮𝗯𝗹𝗲𝘀:
 
 
 &rtrif; Valid CCIE certification in Routing &amp; Switching or Service Provider tracks.
 
 
 &rtrif; Experience interfacing directly with OEM technical assistance centers for product-related issue resolution.
 
 
 &rtrif; Ability to propose, design, and implement system improvements and upgrades.
 
 
 &rtrif; Excellent interpersonal, communication, and customer handling skills.
 
 
 &rtrif; Experience contributing to formal problem management and continuous improvement initiatives.
 
 
 
 
 
 🚀 𝗧𝗮𝗸𝗲 𝘁𝗵𝗲 𝗟𝗲𝗮𝗽 𝗧𝗼𝘄𝗮𝗿𝗱 𝗮𝗻 𝗘𝘅𝗰𝗶𝘁𝗶𝗻𝗴 𝗙𝘂𝘁𝘂𝗿𝗲 &ndash; 𝗔𝗽𝗽𝗹𝘆 𝗡𝗼𝘄! 🚀
 
 
 
</div>

Senior Consultant – Service Assurance

Expert Real Estate

Job Title: Leasing and Sales Agent Location: QatarCompany: Expert Real EstateAbout Us:Expert Real Estate is a Qatar-based real estate company specializing in listing, renting, buying, selling, investing, and property management. Our team of highly qualified professionals prioritizes customer service to help clients make informed decisions for the future. We focus on placing our clients' needs and interests at the forefront of our business and offer tailored service experiences in Qatar hotspots, including The Pearl and Lusail.1. Leasing &amp; Sales AgentsThis is a full-time on-site Real Estate Agent role located in Doha, Qatar. The Real Estate Agent will be responsible for listing, renting, buying, selling, and investing in properties. They will provide exceptional customer service and ensure successful real estate transactions for clients.Qualifications:At least 1 year of experience in<ul><li>Real Estate field in Qatar License is plus</li><li>Experience in Sales and Real Property</li><li>Strong customer service skills</li><li>Excellent communication and negotiation skills</li><li>Ability to work well in a team and independently</li><li>Knowledge of the Qatar real estate market</li><li>Ability to work under pressure and handle multiple tasks efficiently.</li><li>Must have a valid driver&rsquo;s license and own a car.</li></ul>How to Apply: If you are passionate about real estate and ready to make a difference in the lives of clients, we&rsquo;d love to hear from you! Please submit your resume detailing your experience to hr@expertrealestate.qa and indicate the Job Title in the subject line. Or apply directly through Indeed.Why Join Us?Expert Real Estate is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.With a focus on collaboration and success, we empower our agents to exceed their goals and build lasting client relationships. If you're passionate about real estate and want to thrive in a rewarding environment, this is the place for you!Job Types: Full-time, Permanent

Leasing and Sales Agent

Orient General Agencies (Bombay) Pvt Ltd.

Your Role in the Driver&rsquo;s SeatAs a Service Advisor, you will:1. Be the Customer's Champion<ul><li>Serve as the first point of contact for customer queries, maintenance, and emergencies.</li><li>Provide timely updates on service progress and address any concerns proactively.</li><li>Ensure every interaction builds trust and satisfaction.</li></ul>2. Drive Seamless Service Coordination<ul><li>Manage appointments for diagnostics, repairs, and regular maintenance.</li><li>Oversee vehicle pick-up/drop-off logistics, ensuring minimal customer inconvenience.</li></ul>3. Handle Technical and Warranty Matters<ul><li>Verify warranty coverage for reported issues and guide customers on their options.</li><li>Communicate accurate cost and time estimates in collaboration with service centers.</li></ul>4. Stay Organized with Documentation<ul><li>Maintain detailed records of customer interactions, service progress, and resolutions.</li><li>Ensure timely delivery of invoices and updates on payment and delivery statuses.</li></ul>5. Commit to Excellence<ul><li>Follow up with customers to ensure satisfaction and gather valuable feedback.</li><li>Encourage positive online reviews, reinforcing A-Cars&rsquo; reputation.</li></ul>&middot; Any other work that the company feels you are fit to execute.What You Bring to the Table<ul><li>Experience: Proven experience in customer service or automotive roles (preferred).</li><li>Skills:</li><li>Stellar communication and organizational abilities.</li><li>Familiarity with car maintenance and warranty processes is a bonus.</li><li>Proficiency with CRM tools and software systems.</li><li>Education: High school diploma required; technical certifications preferred.</li></ul>What&rsquo;s in it for You?<ul><li>Competitive salary with attractive benefits.</li><li>Opportunities to grow within a premium automotive brand.</li><li>A collaborative environment where your skills and ideas are valued.</li></ul>About A-Cars Auto-Expert AdvisoryAt A-Cars, our mission is simple: to make owning a luxury vehicle stress-free and rewarding. From tailored maintenance services to expert breakdown assistance, we prioritize saving time and reducing costs for our customers while delivering an exceptional experience.If you are passionate about cars, service excellence, and creating unforgettable customer journeys, we want you on our team.Drive customer satisfaction. Grow your career. Arrive with A-Cars.Skills :-1) Basic knowledge of computer2) soft spoken3) fluent english4) Fresher accepted5) Both Male and female candidates available for hiring.Job Types: Full-time, Permanent, FresherPay: &#8377;10,706.60 - &#8377;20,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In personSpeak with the employer +91 8928983020

Customer Service Advisor (Full-time)

AtkinsRéalis

<div>AtkinsR&eacute;alis is looking for a Customer Experience Expert, in Riyadh, KSA.
About AtkinsR&eacute;alis
Created by the integration of long-standing organizations dating back to 1911, AtkinsR&eacute;alis is a world-class engineering services and nuclear company dedicated to engineering a better future for our planet and its people. We create sustainable solutions that connect people, data and technology to transform the world's infrastructure and energy systems. We deploy global capabilities locally to our clients and deliver unique end-to-end services across the whole life cycle of an asset including consulting, advisory &amp; environmental services, intelligent networks &amp; cybersecurity, design &amp; engineering, procurement, project &amp; construction management, operations &amp; maintenance, decommissioning and capital. The breadth and depth of our capabilities are delivered to clients in strategic sectors such as Engineering Services, Nuclear and Capital. News and information are available at www.atkinsrealis.com or follow us on LinkedIn.
Learn more about our career opportunities at: https://careers.atkinsrealis.com
The Customer Experience Expert will play a vital role in enhancing passenger satisfaction across the metro network during its Operations &amp; Maintenance (O&amp;M) phase. This role focuses on analyzing customer feedback, optimizing service delivery, and implementing initiatives that prioritize the needs and expectations of metro users. The expert will work closely with operational teams and stakeholders to ensure a seamless and positive customer journey.
Key Responsibilities:<ul><li>
Enhance customer satisfaction by identifying service gaps and implementing customer-focused initiatives.</li><li>
Analyze feedback from passengers and stakeholders to identify trends, issues, and opportunities for improvement.</li><li>
Optimize service delivery across all customer touchpoints, ensuring consistency, responsiveness, and quality.</li><li>
Collaborate with O&amp;M Contractors and internal teams to align service standards with customer expectations.</li><li>
Develop and monitor customer experience metrics and performance indicators.</li><li>
Support the design and execution of customer engagement programs, surveys, and outreach activities.</li><li>
Provide recommendations to the Employer for improving passenger experience and service quality.</li></ul>
Qualifications &amp; Experience:<ul><li>
Bachelor&rsquo;s degree in Customer Relations, Business Administration, or a related field.</li><li>
10 - 15 years of experience in customer service management, preferably within transport or infrastructure sectors.</li><li>
Strong analytical skills to interpret customer data and drive actionable insights.</li><li>
Excellent interpersonal and communication skills, with the ability to engage effectively with passengers, contractors, and internal teams.</li></ul>
Preferred Attributes:<ul><li>
Experience in metro or railway operations.</li><li>
Familiarity with customer satisfaction tools, CRM systems, and service quality frameworks.</li><li>
Ability to work in a dynamic, customer-facing environment with a focus on continuous improvement.</li></ul>
Why choose AtkinsR&eacute;alis?<ul><li>
Tax-free salary.</li><li>
Life insurance coverage.</li><li>
Comprehensive medical insurance coverage.</li><li>
Paid Annual leave.</li><li>
Company gratuity scheme.</li><li>
Discretionary bonus program.</li><li>
Annual flight contribution.</li><li>
Relocation assistance.</li><li>
Transportation &amp; housing allowances.</li><li>
Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, as well as personal health, fitness, and nutrition consulting.</li></ul>
Your difference makes a difference. We care for our people and are committed to creating an inclusive working environment where you can thrive and build a future you want to be a part of.
AtkinsR&eacute;alis is committed to eliminating discrimination and encouraging diversity amongst our workforces. We aim to provide quality and fairness for all job applicants and employees and not to discriminate on grounds of gender, marital status, age, race, ethnic origin, religious conviction, or disablement. We oppose all forms of unlawful treatment and discrimination.
Our aim is for the company to be representative of all sections of society and that each employee feels respected and able to give their best. We are committed to a policy of treating all our employees and job applications equally.
We pursue this commitment by:<ul><li>
Having clear and concise procedures and guidelines for both line managers and employees to ensure policies are fully understood and implemented.</li><li>
Complying with the relevant employment legislation and codes of practice.</li><li>
Ensuring that all existing employees, potential employees, colleagues, and customers are treated equally and with respect.</li></ul>
#RMP</div>

Customer Experience Expert

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