customer service

Emirates Markets LLC

WE ARE HIRING &ndash; CUSTOMER SERVICE REPRESENTATIVE (UAE NATIONAL)Job Title: Customer Service RepresentativeLocation: Ras Al KhaimahEmployment Type: Full-TimeRequirements:1. Excellent communication and interpersonal skills2. Customer-oriented with a positive attitude3. Basic computer knowledge4. Ability to work in a fast-paced environment5. Previous customer service experience is an advantage6. Must be locally available in the UAEResponsibilities:<ul><li>Assist customers with inquiries and requests</li><li>Provide accurate information about products and services</li><li>Resolve customer concerns professionally and efficiently</li><li>Maintain high standards of customer satisfaction</li><li>Coordinate with other departments when necessary</li></ul>How to Apply:Send your CV to info@emiratesmarkets.aeApply now and become part of our growing team!Pay: From AED6,000.00 per monthWork Location: In person

Customer Service

IBEX Global

Job description:We are looking for enthusiastic, customer-focused, and driven individuals to join our team as Global Customer Support Associates. In this role, you will interact with international customers through voice and chat channels, providing exceptional support and ensuring a positive customer experience.Whether you're an experienced Customer Service Representative or a motivated fresher looking to start your career, we encourage you to apply.Key Responsibilities Handle inbound customer interactions for international clients via calls or chat. Provide accurate information regarding products, services, and policies. Resolve customer inquiries, complaints, and technical/basic service issues in a timely manner. Maintain detailed and accurate records of customer interactions in CRM systems. Meet individual and team performance targets, including quality and productivity metrics. Escalate complex issues to relevant departments when required. Maintain a high level of customer satisfaction and professionalism at all times.Requirements:Intermediate / Higher Secondary education or above. Strong written and verbal communication skills in English Ability to work night shifts and rotational schedules. Customer-focused attitude with excellent problem-solving skills. Basic computer and typing skills.Additional:1. Previous CSR experience is a plus.Freshers are encouraged to apply as well.Job Types: Full-time, FresherLanguage:English (Required)Work Location: In personPay: Rs65,000.00 - Rs115,000.00 per monthLanguage:<ul><li>English (Preferred)</li></ul>Work Location: In person

Yoho properties

Job Title: Customer Service &amp; Sales Executive &ndash; Real EstateLocation: Dubai Mall Metro Station Area, Dubai Employment Type: Full-Time Working Schedule: 6 Days a WeekJob DescriptionWe are looking for a motivated and customer-focused Customer Service &amp; Sales Executive to join our growing real estate team in Dubai. The ideal candidate should have strong communication skills, a positive attitude, and the ability to build relationships with clients. Training will be provided for selected candidates.Responsibilities<ul><li>Assist clients with property inquiries and provide excellent customer service</li><li>Handle incoming calls, messages, and follow-ups with potential buyers and tenants</li><li>Support the sales team in generating leads and closing deals</li><li>Maintain client records and update CRM systems</li><li>Schedule property viewings and coordinate with agents</li><li>Build and maintain strong client relationships</li><li>Achieve sales and customer service targets</li></ul>Requirements<ul><li>Strong communication and interpersonal skills</li><li>Basic knowledge of sales or customer service is an advantage</li><li>Freshers are welcome to apply</li><li>Positive attitude and willingness to learn</li><li>Ability to work in a fast-paced environment</li><li>English communication skills required (additional languages are a plus)</li></ul>Benefits<ul><li>Training Provided</li><li>Competitive Salary + Incentives</li><li>Career Growth Opportunities</li><li>Friendly and Professional Work Environment</li><li>Convenient location near Dubai Mall Metro Station</li></ul>Real estate experience will be prefferedEmail: hr@yohoproperties.aeWork Location: In person

Customer service

maidaa for ummrah service

مطلوب فوراً لخدمة العملاء - شركة ميداء لخدمات المعتمرين (MAIDAA UMRAH SERVICES)الشروط والمؤهلات:* مؤهل عالي (خريج جامعة)* يفضل خبرة سابقة في مجال خدمة العملاء* يفضل إجادة استخدام نظام نسك (Nusk)* العمل بمقر الشركة: القاهرة - مصر الجديدة* تحمل ضغط العمل والعمل بروح الفريقللتقديم وإرسال السيرة الذاتية (CV) / موبايل + واتساب:+201125000159Work Location: In person

DHL Supply Chain

<div>
 
 Job Purpose
 
 
 
 Develop and administer customer service plans and programs to provide best-in-class services to customers and enhance customer satisfaction in line with business strategy, objectives, group guidelines, and policies.
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Execute customer service plans and programs for the assigned geography/business area.
 </li>
 <li>
 Support customer service initiatives to enhance customer satisfaction.
 </li>
 <li>
 Monitor the application of customer service processes and procedures.
 </li>
 <li>
 Analyze the cost and effectiveness of customer service initiatives.
 </li>
 <li>
 Contribute to process and system improvements.
 </li>
 <li>
 Monitor and improve call center scorecards.
 </li>
 <li>
 Provide guidance on customer service matters.
 </li>
 <li>
 Respond to and resolve escalated customer inquiries.
 </li>
 <li>
 Identify customer needs and support commercial opportunities.
 </li>
 <li>
 Promote customer service capability development and upskilling.
 
 
 
 </li>
 </ul>
 Stakeholder Management
 
 
 
 <ul>
 <li>
 Collaborate with internal departments and external service providers.
 </li>
 <li>
 Build strong cross-functional relationships.
 </li>
 <li>
 Understand customer and stakeholder requirements.
 </li>
 <li>
 Provide technical guidance to managers and employees.
 
 
 
 </li>
 </ul>
 Management Responsibility
 
 
 
 <ul>
 <li>
 Individual contributor role.
 
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 <ul>
 <li>
 Customer Relationship Management (CRM)
 </li>
 <li>
 Operations Management
 </li>
 <li>
 Quality Control
 </li>
 <li>
 Budgeting &amp; Forecasting
 </li>
 <li>
 Customer Satisfaction
 </li>
 <li>
 Call Center Operations
 </li>
 <li>
 Account Management
 </li>
 <li>
 Stakeholder Management
 </li>
 <li>
 Project Management
 </li>
 <li>
 Influencing &amp; Facilitation
 </li>
 <li>
 Presentation &amp; Storytelling
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Education:
 
 Bachelor's Degree or equivalent qualification
 
 
 
 Experience:
 
 More than 4 years
</div>

Customer Service Specialist

C3X International Couriers

C3X International Couriers LLC is a fast growing courier service company in Dubai, specializing in reliable and efficient delivery services Domestic and International. We deliver seamless and timely service solutions to a diverse clientele across multiple sectors. To strengthen our team, we seek a Customer Service Executive with direct experience in the courier industry to drive superior customer interactions and support our service standards.Position OverviewThe Customer Service Executive will be the primary point of contact for our customers, ensuring their inquiries, concerns, and requests are managed with precision and professionalism. This role demands an individual with prior experience in the courier sector, a strong focus on customer satisfaction, and the capability to navigate and resolve complex service inquiries.Key Responsibilities<ul><li>Serve as the primary representative for customer inquiries, managing communication through phone, email, and live chat channels.</li><li>Resolve customer concerns promptly, especially around shipment tracking, delivery timelines, and service issues.</li><li>Coordinate closely with our operations, logistics, and field teams to deliver accurate, real-time information to customers.</li><li>Accurately document customer interactions, complaints, and resolutions in our CRM for seamless communication and follow-up.</li><li>Proactively identify areas for process improvement and escalate feedback to management to support our continuous improvement goals.</li><li>Provide updates on shipping status and collaborate with customers on alternative solutions when necessary.</li><li>Build and maintain strong relationships with our clients, ensuring satisfaction and fostering loyalty.</li></ul>Candidate Requirements<ul><li>Minimum of 2 years in a customer service role, preferably within the courier or logistics industry. (Freshers can also apply)</li><li>Excellent verbal and written communication skills in English, Hindi, Arabic (is a plus) , with a professional and courteous demeanor.</li><li>Demonstrated experience in managing and resolving customer concerns effectively.</li><li>Proficiency in Microsoft Office Office and familiarity with customer service software or CRM tools.</li><li>Strong understanding of logistics processes and shipment tracking systems; familiarity with customer follow up etc.</li><li>Ability to work efficiently in a fast-paced environment and manage multiple inquiries with attention to detail.</li></ul>What We OfferHealth Insurance as per company policy.Access to training programs and career development opportunities.Collaborative, team-oriented culture with a focus on employee well-being and advancement.Potential for career advancement within our expanding organization.Job Types: Full-time, PermanentPay: AED2,500.00 per monthWork Location: In person

Customer Service Executive

MEDON PHARMACY GROUP

<div>
 
 Role Overview
 
 
 
 The
 
 Customer Service Executive
 
 is the first point of contact for online customers across the
 
 
 Group&rsquo;s e-commerce stores (medononline.com and 800pharma.com). The role handles order,
 
 
 delivery, and product enquiries across phone, WhatsApp, email, and chat &mdash; ensuring every
 
 
 customer receives fast, accurate, and friendly support, and that issues are resolved or escalated
 
 
 appropriately. This is an entry-level position ideal for a motivated fresher looking to build a
 
 
 career in e-commerce and customer experience.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Customer enquiries: Respond to customer questions about orders, products, pricing,
 
 
 </li>
 </ul>
 availability, and delivery across phone, WhatsApp, email, and live chat.
 
 
 <ul>
 <li>
 Order support: Track orders, process modifications and cancellations, follow up on
 
 
 </li>
 </ul>
 delays, and keep customers informed throughout the delivery journey.
 
 
 <ul>
 <li>
 WhatsApp &amp; chat: Manage conversations through the Group&rsquo;s WhatsApp platform
 
 
 </li>
 </ul>
 (including AI-assisted routing), handling handovers and escalations smoothly.
 
 
 <ul>
 <li>
 Complaint handling: Log, resolve, or escalate complaints promptly while maintaining a
 
 
 </li>
 </ul>
 calm, professional, and empathetic tone.
 
 
 <ul>
 <li>
 Prescription &amp; delivery follow-up: Coordinate prescription-related and delivery queries
 
 
 </li>
 </ul>
 with the relevant branches and delivery teams.
 
 
 <ul>
 <li>
 Returns &amp; refunds: Assist customers through return, replacement, and refund processes
 
 
 </li>
 </ul>
 per Group policy.
 
 
 <ul>
 <li>
 Records: Accurately log all interactions, queries, and resolutions in the support system.
 </li>
 <li>
 Feedback loop: Share recurring customer issues and suggestions with the team to help
 
 
 </li>
 </ul>
 improve service and the online experience.
 
 
 
 Required Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Freshers are welcome; any customer-facing or retail experience is a plus.
 </li>
 <li>
 High school diploma required; Bachelor&rsquo;s degree preferred.
 </li>
 <li>
 Comfortable using computers, smartphones, messaging apps, and basic office software.
 </li>
 <li>
 Good spoken and written English; Arabic and/or Hindi/Malayalam is a strong advantage for
 
 
 </li>
 </ul>
 serving our customer base.
 
 
 
 Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Friendly, patient, and customer-focused attitude.
 </li>
 <li>
 Clear and polite communication, both written and verbal.
 </li>
 <li>
 Good listening skills and genuine willingness to help.
 </li>
 <li>
 Able to stay calm and professional under pressure.
 </li>
 <li>
 Quick learner, dependable, and a positive team player.
 </li>
 <li>
 Basic problem-solving and a sense of ownership over customer issues.
 
 
 </li>
 </ul>
 Key Performance Indicators (KPIs)
 
 
 <ul>
 <li>
 Response and resolution time across all channels.
 </li>
 <li>
 Customer satisfaction (CSAT) ratings.
 </li>
 <li>
 First-contact resolution rate.
 </li>
 <li>
 Accuracy and completeness of interaction logs.
 
 
 </li>
 </ul>
 
 Working Hours
 
 
 
 Standard Group working hours, with shift coverage as required to support online store operating
 
 
 hours. Specific schedule to be confirmed by HR.
</div>

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