customer service

Concentrix

<p><b>Customer Service Agent (English Account)</b>:</p><p><b>Location:</b> October, Smart Village</p><p><b>Salary:</b> 20,000 EGP Gross</p><p><b>Job Type:</b> Full-Time</p><p><b>About Us:</b><br/>We are a leading company in the industry, known for our commitment to providing exceptional customer experiences. We are expanding our team and seeking enthusiastic Customer Service Agents to join our English account.</p><p><b>Key Responsibilities:</b></p><ul><li>Handle customer inquiries and resolve issues via phone.</li><li>Provide accurate information and assistance in a courteous and professional manner.</li><li>Maintain knowledge of company products and services to effectively address customer needs.</li><li>Document customer interactions and escalate issues to appropriate departments as necessary.</li><li>Achieve performance targets in line with company objectives.</li></ul><p><b>Requirements:</b></p><ul><li><b>Education:</b> Graduates only.</li><li><b>Language Skills:</b> English proficiency at level B2 or above.</li><li><b>Communication Skills:</b> Excellent verbal and written communication skills in English.</li></ul><p><b>Benefits:</b></p><ul><li>Competitive gross salary of 20,000 EGP.</li><li>Transportation provided to and from Smart Village.</li><li>Special door-to-door transportation for female employees for shifts ending between 9 PM and 5 AM.</li><li>Opportunities for career development and growth within the company.</li></ul><p><b>Work Schedule:</b></p><ul><li>Flexible shifts, with the potential for night and overnight shifts.</li></ul><p><b>How to Apply:</b><br/>If you are passionate about customer service and meet the qualifications, we would love to hear from you. Please send me your number</p><p><b>Join us and be part of a dynamic team dedicated to delivering excellence in customer service!</b></p><p>Job Type: Full-time</p><p>Pay: Up to E&pound;20,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you a graduate or an undergraduate?</li><li>Are you Egyptian?</li><li>Do you have any social insurance or pension?</li><li>Do you have any commitments for the upcoming 6 months?</li><li>What is your military status?</li><li>Are you okay with working rotational shifts?</li></ul>

Customer Service

Levante Holding

<div>
 <p>
  This role is essential in ensuring a positive experience for our clients throughout their real estate journey. The ideal candidate will possess excellent communication skills, a strong attention to detail, and a passion for customer service.
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  <strong>
   Key Responsibilities:
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   Client Interaction: Serve as the first point of contact for clients via phone, email, and in-person, providing assistance and answering inquiries related to real estate services.
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   Support Transactions: Assist clients with the buying, selling, or renting process, ensuring they have the necessary information and documentation.
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  </li>
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   Problem Resolution: Address client concerns and issues promptly and professionally, working towards a satisfactory resolution.
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  </li>
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   Data Management: Maintain accurate client records and update the database with relevant information regarding transactions and interactions.
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  </li>
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   Market Knowledge: Stay informed about current real estate trends, property listings, and local market conditions to provide knowledgeable support.
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  </li>
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   Team Collaboration: Work closely with real estate agents and other teams members to coordinate client needs and ensure seamless service delivery.
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  </li>
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   Administrative Tasks: Assist with general office duties, including scheduling appointments, preparing documents, and managing correspondence.
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  </li>
 </ul>
 Requirements
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  <strong>
   Qualifications:
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  </strong>
 </p>
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   High school diploma or equivalent; degree in business or related field is a plus.
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  </li>
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   Proven experience in customer service, preferably in real estate or a related industry.
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   Excellent communication and interpersonal skills.
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   Strong organizational skills and attention to detail.
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  </li>
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   Proficiency in Microsoft Office Suite and familiarity with CRM software.
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   Ability to work independently and as part of a team in a fast-paced environment.
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   Knowledge of local real estate market is a plus.
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  </li>
 </ul>
</div>


Accelink Electronics Trading LLC

<p><b>Only Female (Arabic Speaking)</b></p><p><b>About iFLYTEK:</b><br/>iFLYTEK is a global leader in artificial intelligence and speech technologies. Our innovative products, from smart recording devices and translation tools to enterprise AI solutions, are used by millions worldwide. We are passionate about breaking down language barriers and creating intelligent experiences for everyone.</p><p><b>Responsibilities:</b></p><ul><li>Provide timely, accurate, and friendly customer support via email, live chat, and potentially phone.</li><li>Answer questions regarding iFLYTEK products (features, specifications, compatibility).</li><li>Assist customers with purchasing decisions, order status, shipping, and returns.</li><li>Troubleshoot basic technical issues and guide customers through solutions.</li><li>Escalate complex technical problems to the appropriate internal teams.</li><li>Document customer interactions, feedback, and recurring issues accurately in our CRM system.</li><li>Translate and localize support materials or communications as needed.</li><li>Stay up-to-date on all iFLYTEK products and promotions.</li></ul><p><b>Requirements:</b></p><ul><li><b>Fluent in English</b></li><li><b>Fluent in Arabic</b></li></ul><p>Job Type: Full-time</p><p>Pay: AED5,000.00 - AED6,000.00 per month</p>

Swin FZCO

<p><b>Woman Preference</b></p><p><b>Arabic Needy+English Advanced</b></p><p>A. Responding to online inquiries: via official website, WhatsApp, social media, phone, and email<br/>B. Acquiring in-depth knowledge of products and inventory to enhance professionalism and communication skills<br/>C. Handling customer order inquiries, returns, exchanges, and after-sales issues (via email/online chat/phone)<br/>D. Requesting detailed addresses, tracking logistics exceptions, addressing product usage issues, and providing solutions<br/>E. Recording customer feedback and sharing it with the product team to drive service improvements<br/>F. Maintaining customer relationships to enhance satisfaction and repurchase rates<br/>G. Managing system order processing and cashier duties</p><p>Job Types: Full-time, Permanent</p><p>Pay: From AED2,500.00 per month</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>UAE: 1 year (Required)</li></ul><p>Language:</p><ul><li>Arabic (Required)</li></ul>

Sutherland

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>Alexandria - Alexandria Governorate
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>01-26-2026</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF38518E</div></div>
</div></div></div><div></div><div><div><div><p>Company Description:</p>
<p><b>Sutherland</b> is a global leader specializing in <b>AI</b>, <b>automation</b>, <b>cloud engineering</b>, and <b>advanced analytics</b> to drive <b>digital transformation</b> and provide scalable business solutions for top-tier brands worldwide.</p>
<p>With a strong emphasis on <b>digital engineering services</b>, we deliver <b>innovative technologies</b> and <b>business process excellence</b>, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of <b>363 independent inventions</b>, including <b>250 AI-based solutions</b> with <b>patents</b> in key technologies that continuously enhance business operations and transform user experiences.</p>
<p>Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless <b>&quot;as-a-service&quot; model</b>, enabling rapid innovation and supporting sustainable business growth.</p>
</div><div><p>Job Description:</p>
<p>This is a full-time on-site role located in <b>Alexandria</b> for a <b>Customer Service Specialist</b>. In this role, the Customer Service Specialist will be responsible for delivering <b>exceptional customer support</b>, addressing inquiries, resolving issues, and maintaining high levels of <b>customer satisfaction</b>.</p>
<p>Your <b>day-to-day responsibilities</b> will include:</p>
   <ul><li>Handling customer interactions with <b>efficiency</b> and <b>empathy</b>.</li>
  <li>️ Providing <b>tailored solutions</b> to meet customer needs.</li>
   <li>Ensuring a <b>positive customer experience</b> through <b>effective communication</b> and <b>professional phone etiquette</b>.</li>
</ul><p>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!</p>
</div><div><p>Qualifications:</p>
   <p><b>We&rsquo;re Hiring Talented People!</b>   
<br>
<b>Fresh Grads &amp; Dropouts</b> are welcome to apply!   </p>
   <p><b>What we&rsquo;re looking for:</b>
</p><p>✅ <b>Fluency in English</b> is a MUST! (B2/C1 level)     <br>
✅ Strong skills in <b>Customer Service</b> &amp; <b>Customer Support</b>   
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✅ Proven ability to <b>enhance Customer Satisfaction</b> &amp; <b>Customer Experience</b>   
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✅ <b>Problem-solving</b>, <b>active listening</b>, &amp; <b>attention to detail</b>     
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✅ Experience in a <b>customer-facing role</b> and familiarity with <b>CRM tools</b> is a plus!   ️<br>
✅ <b>Flexibility</b> with <b>night &amp; overnight shifts</b> is essential   <br>
✅ Proficiency in <b>professional phone etiquette</b> &amp; <b>communication techniques</b> is a plus     </p>
   <p>If you&rsquo;re passionate about making a difference and love helping customers, we want YOU!   </p>
</div><div><p>Additional Information:</p>
<p>All your information will be kept confidential according to EEO guidelines.</p></div></div></div></div><p></p>

Customer Service Agent

ALEXBANK

<div>
 <p>
  Are you passionate about delivering excellent customer experiences and building trust with clients? Join our team as a Customer Service Officer, where you will play a key role in supporting our customers, handling their banking needs, and ensuring top-quality service.
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  If you&rsquo;re customer-focused, detail-oriented, and eager to grow your career in the banking sector, we&rsquo;d love to hear from you!
 </p>
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  <strong>
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    Job Duties
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 <ul>
  <li>
   Assist bank customers in banking-related activities through understanding the customers&rsquo; needs and promote bank services and products.
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   Carry out the Account opening/closing ensuring that all customers sign regulatory forms &amp; uploading customers signatures on the system and ensuring all Central Bank of Egypt and other regulatory controls.
  </li>
 </ul>
 <p>
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 </p>
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  <strong>
   <u>
    Qualifications &amp; Skills
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 </p>
 <ul>
  <li>
   University degree.
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   Knowledge of the Banking Services &amp; Products.
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   Excellent communication and interpersonal skills
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   0-2 years of experience
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   Passing of the bank&rsquo;s formal entry assessments and panels for this position
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 </ul>
 <p>
 </p>
</div>


Customer Service Officer

Medicals International

<div>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <ul>
  <li>
   Responsible for receiving patient orders and providing complete order-related information, including pricing, product availability, and delivery timelines.
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   Responsible for delivering excellent customer service by ensuring timely fulfillment of pending orders, responding to customer inquiries, and providing accurate updates on order status.
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   Responsible for submitting orders requested by patients and the sales team and coordinating their placement with the operations team.
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   Responsible for handling customer complaints related to order discrepancies or delivery issues and resolving them in coordination with the operations and sales teams.
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   Responsible for accurately entering customer details, delivery information, and all order-related specifications into the system.
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   Responsible for processing returns efficiently in accordance with the company&rsquo;s return policy.
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   Works on and provides the sales team and management with item turnover analysis.
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   Responsible for any losses.
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   Responsible for following up on items in consignment via the sales team, ensuring consignments are retrieved before near-expiry or sale, and providing updated reports at all times.
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   May be assigned additional operational or customer service assignments related to company work, such as assisting in printing banners and brochures, listing brochures, magazines, renewing subscriptions, etc.
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   Prepares and submits a daily report on activities, achievements, and customer service follow-ups to the supervisor.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
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 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business Administration, or a related field.
  </li>
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   0 to 2 years of previous experience in administrative, operations, or customer service roles.
  </li>
  <li>
   Strong attention to detail and organizational skills.
  </li>
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   Proficiency in English.
  </li>
  <li>
   Proficiency in Microsoft Office and document management systems.
  </li>
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   Excellent communication and interpersonal skills.
  </li>
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   Ability to handle sensitive information with discretion.
  </li>
  <li>
   Proactive and capable of multitasking in a fast-paced environment.
  </li>
  <li>
   Customer-focused mindset with the ability to manage and resolve inquiries efficiently.
  </li>
 </ul>
</div>


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