customer service

Integral Care Medical Supply

We are seeking a Customer Service Officer with a strong background in client relations, especially within the recruitment or service sector. The ideal candidate will be responsible for delivering exceptional customer service and ensuring a smooth recruitment process from initial inquiry to worker handover.Duties and Responsibilities:Answer customer calls and inquiries accurately and professionally.Receive customers in person, identify their needs, and provide appropriate service solutions.Follow up on customer files from contract signing until worker arrival and handover.Conduct regular follow-ups with clients during and after service delivery to ensure satisfaction.Coordinate with external recruitment agencies in labor-supplying countries to track order status.Enter and update customer data, order files, and contracts in the internal system.Resolve problems and complaints to ensure high levels of customer satisfaction.Schedule worker handover appointments and coordinate with sponsors.Ensure completion of all documents and legal requirements for recruitment.Liaise with relevant authorities such as the Ministry of Labor or foreign offices as needed.Prepare weekly reports on case progress, complaints, and resolutions.Maintain strict confidentiality and professional ethics in all client dealings.Promote company services for recruiting domestic and professional workers.Prepare offers and pricing and ensure contract signing with clients.Participate in marketing events and exhibitions to strengthen market presence.Submit periodic reports on sales activities and customer feedback.Comply with company policies and customer service standards.Qualifications and Requirements:Arabic speakers only apply for the jobMinimum 3 years of experience in customer service, preferably in recruitment agencies or service-based companies.Strong problem-solving ability and capacity to work under pressure.Proficient in computer systems and CRM software.Professional appearance with strong interpersonal skills across diverse nationalities.NOC is required.Job Type: Full-timePay: QAR4,000.00 - QAR6,000.00 per monthExperience:Manpower companies: 3 years (Required)Customer relationship management: 3 years (Preferred)Agency management: 3 years (Preferred)Language:Arabic (Native)English (Required)Ability to Commute:Please send your CV on WhatsApp Only: 0097431017808Job Type: Full-time

Customer Service

EIX Consulting

Job Description &ndash; Counter Staff Designation: Customer Service Officer Department: Operations Reporting to: Manager Customer Service ExcellenceJob Purpose To provide exceptional customer service to customers visiting the service centers for travel services. The role requires accurate document handling, data entry, queue management, and strict adherence to quality, compliance and operational standards.Roles and Responsibilities - Receive, verify, and process service customer applications. - Guide customers on required documents, process steps, and service fees. - Manage queue handling, token issuance, and customer flow during peak hours. - Perform accurate and timely data entry with zero-error standards. - Assist with biometric enrollment as required - Support applicants with form filling and digital submissions when required. - Ensure strict compliance with PII data protection and security standards. - Assist with cash handling, receipts, and daily reconciliation. - Coordinate with logistics teams according to SOP. - Ensure compliance with service-level requirements, and client guidelines. - Cross-sell and promote Value Added Services (where applicable). - Maintain customer satisfaction through professional behaviour and issue resolution. - Participate in all required operational and security trainings. - Assist Centre Management in maintaining audit compliance and internal process accuracy.Qualifications &amp; Experience<ul><li>Minimum: High School Diploma</li><li>Preferred: Graduate Degree</li><li>1&ndash;2 years experience in customer service, visa centers, Amer, Tasheel, typing centres, or similar service industry roles.</li></ul>Skills &amp; Key Competencies - Strong customer service and communication skills. - Ability to handle high applicant volume professionally. - Attention to detail and accuracy in data entry. - Basic proficiency in MS Office and typing. - Understanding of UAE visa/passport procedures is an advantage. - Ability to work in multicultural and high-pressure environments.Additional Requirements<ul><li>service-centre experience preferred.</li><li>Must maintain mission compliance and ICAC service standards.</li></ul>Requirements:<ul><li>Minimum: High School Diploma</li><li>Preferred: Graduate Degree</li><li>1&ndash;2 years experience in customer service, visa centers, Amer, Tasheel, typing centres, or similar service industry roles.</li></ul>- Strong customer service and communication skills. - Ability to handle high applicant volume professionally. - Attention to detail and accuracy in data entry. - Basic proficiency in MS Office and typing. - Understanding of visa/passport procedures is an advantage. - Ability to work in multicultural and high-pressure environments.Job Type: Full-timeExperience:<ul><li>customer service : 1 year (Required)</li><li>typing centres, or similar service industry roles: 1 year (Required)</li></ul>Language:<ul><li>Hindi (Required)</li></ul>

Customer Service Officer

ALEXBANK

<div>
 
 Are you passionate about delivering excellent customer experiences and building trust with clients? Join our team as a Customer Service Officer, where you will play a key role in supporting our customers, handling their banking needs, and ensuring top-quality service.
 
 
 If you&rsquo;re customer-focused, detail-oriented, and eager to grow your career in the banking sector, we&rsquo;d love to hear from you!
 
 
 
 
 
 
 
 Job Duties
 
 
 
 
 
 
 <ul>
 <li>
 Assist bank customers in banking-related activities through understanding the customers&rsquo; needs and promote bank services and products.
 </li>
 <li>
 Carry out the Account opening/closing ensuring that all customers sign regulatory forms &amp; uploading customers signatures on the system and ensuring all Central Bank of Egypt and other regulatory controls.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 
 
 
 
 <ul>
 <li>
 University degree.
 </li>
 <li>
 Knowledge of the Banking Services &amp; Products.
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 0-2 years of experience
 </li>
 <li>
 Passing of the bank&rsquo;s formal entry assessments and panels for this position
 </li>
 </ul>
 
 
</div>

Habib Bank AG Zurich UAE

<div>
 
 Customer Service Executive - Emiratization
 
 
 
 
 
 This position is primarily responsible for handling corporate and personal accounts as well as addressing customer queries and complaints, while maintaining the highest standards of service quality.
 
 
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 
 
 
 Key accountabilities include account opening, assisting the Manager, and customer. This position directly reports to Manager Customer.
 
 
 The Customer Service Executive role is for Emirati Candidates
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Handling corporate and personal accounts
 </li>
 <li>
 Addressing customer queries and complaints
 </li>
 <li>
 Maintaining the highest standards of service quality
 </li>
 <li>
 Account opening - Responsible for branch account opening functions such as obtaining documents, ensuring completeness of forms as per bank&rsquo;s policy, issuance of ATM / Master cards, web IDs, cheque books, e-banking services, and follow-up on letters such as liability, NOC, and the like at the request of customers. Other responsibilities include obtaining legal opinions and checking the Central Bank for blacklisted customers.
 </li>
 <li>
 Receive all consumer product applications from customers for processing and forward to concerned departments as per bank&rsquo;s product guidelines. Advise both existing and walk-in customers of the bank&rsquo;s various products and services. Provide leads to RMs through cross selling. Achieve retail product targets assigned by Manager Customer and Retail Services. Maintain and enhance relationships with both new and existing customers with a view to maximize profitability on the product mix.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Education details - Bachelor's Degree
 </li>
 <li>
 Emiritized Role
 </li>
 </ul>
 
 
</div>

Customer Service Executive

Intrepid

<div>Position is contingent upon contract award
As the Customer Service Lead you will lead and manage our customer service operations at Al Udeid Air Base. The ideal candidate will have a strong background in inventory control, business operations, and logistics, combined with exceptional leadership and communication skills. This role is critical in ensuring efficient service delivery, maintaining operational standards, and supporting mission readiness.
ESSENTIAL JOB FUNCTIONS:
<ul><li>Supervise and lead the customer service team, providing guidance, training, and performance management.
</li><li>Oversee and implement inventory control procedures to ensure accurate tracking, storage, and distribution of materials and supplies.
</li><li>Manage day-to-day business operations, including workflow optimization, reporting, and adherence to organizational policies.
</li><li>Coordinate with logistics teams to ensure timely and accurate delivery of supplies and services.
</li><li>Resolve escalated customer service issues promptly and professionally.
</li><li>Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
</li><li>Ensure compliance with all safety, security, and operational protocols specific to the Air Base environment.
</li><li>Develop and implement process improvements to enhance operational efficiency and customer satisfaction.
</li></ul>EDUCATION &amp; EXPERIENCE:
<ul><li>Minimum of 5 years of experience in inventory control, business operations, or logistics.
</li><li>Strong knowledge of inventory management systems, operational procedures, and supply chain processes.
</li><li>Excellent leadership, communication, and interpersonal skills.
</li><li>Ability to work in a military or high-security environment and adhere to strict protocols.
</li><li>Strong analytical and problem-solving abilities.
</li><li>Proficiency with Microsoft Office Suite and inventory management software.
</li></ul>ADDITIONAL REQUIREMENTS:
<ul><li>Must possess a valid U.S. Driver&rsquo;s License
</li><li>Possess a valid U.S. Passport (preferred)
</li><li>Must be able to meet all current USCENTCOM Deployment Policy Requirements, as outlined in the USCENTCOM APR 23 MOD EIGHTEEN TO USCENTCOM INDIVIDUAL AND INDIVIDUAL-UNIT DEPLOYMENT POLICY
</li><li>Able to obtain and maintain a valid Residency Visa for Qatar
</li><li>Must be able to work in extreme environmental conditions including dust and high temperatures.
</li><li>Must be able to endure long hours, exposure to weather and hazardous conditions.
</li></ul>TRAVEL: 100%, in deployed location.
SECURITY CLEARANCE: Must have and maintain a DoD Secret Clearance.
<div><div><div><div><div><div><div>Intrepid Acquisition Holdings, LLC
www.intrepidgs.com
Intrepid Acquisition Holdings, LLC. (IAH), is a leading provider of global-scale logistics, facilities management, and advanced professional and technical services. IAH provides a broad spectrum of services and solutions to U.S. and international government agencies, and organizations. As a world-class leader in providing seasoned program management, IAH leverages and integrates its capabilities to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges.
Intrepid Acquisition Holdings, LLC. (&ldquo;IAH&rdquo; and/or &ldquo;Company&rdquo;) and its affiliates, including but not limited to IAP World Services, Inc., Readiness Management Support L.C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets. 
 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</div></div></div></div></div></div></div></div>

Customer Service Lead

Emirates

<div>
 
 Job Purpose
 
 
 
 The Emirates Group is a highly profitable business comprising of Emirates Airline, the largest international airline in the world and dnata, one of the world's biggest air services providers. With our headquarters located in the cosmopolitan emirate of Dubai, working with us puts you at the forefront of technological advances in the aviation industry while offering you a dynamic lifestyle.
 
 
 If you're seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about traveling and enjoy collaborating with customers and colleagues across the world.
 
 
 We are looking for exceptional individuals who can be a part of our Customer Service team. If successful, you will join an extensive training program which include systems training and customer service skills and then be allocated to an area across the group: Emirates Airport Services, dnata, Marhaba services and Contact Centre.
 
 
 
 During The Hiring Process, You Can Expect
 
 
 
 
 Step 1 &ndash; Apply
 
 
 
 Submit your application and we&rsquo;ll then send you an email to confirm that we&rsquo;ve received your application.
 
 
 
 Step 2 &ndash; Review
 
 
 
 Our Recruitment Team will review your application.
 
 
 
 Step 3 &ndash; Video Interview and Assessment
 
 
 
 If you&rsquo;re shortlisted for the role, we&rsquo;ll send you a link to our on-demand, interactive and gamified video interview assessment via HireVue. This is most critical part of the process and required if you want to progress to the next stage.
 
 
 
 Step 4 &ndash; Offer
 
 
 
 If successful, we&rsquo;ll send you an offer of employment which will include the benefits package for your role.
 
 
 We have outlined below the specific job details for each of our roles:
 
 
 
 I. Customer-facing Roles
 
 
 
 Airport / Customer Service Agent (Emirates and Dnata)
 
 
 As an Airport / Customer Services Agent, you will be one of the first welcoming faces our customers meet at Dubai International Airport, a leading global aviation hub. Every day brings the opportunity to guide travellers from around the globe through check-in, boarding, arrivals, and baggage services with confidence, care, and professionalism.
 
 
 From assisting lounge customers to supporting families, unaccompanied minors, connecting passengers, and those needing extra assistance, you will play a key role in ensuring every journey feels seamless and stress-free.
 
 
 In this role, you will gain strong operational expertise, develop your people and problem-solving skills, and build a career in a dynamic, fast-paced, and highly international environment.
 
 
 Strong performance in this role can also unlock opportunities for career progression and internal moves across airport operations, customer services, and wider business areas.
 
 
 Marhaba Service Agent
 
 
 As a Marhaba Services Agent, you will deliver a personalized airport experience to our guests, supporting them across key touchpoints including check-in, immigration, boarding and baggage services. You will provide dedicated assistance to VIP customers, families, unaccompanied minors and passengers requiring additional support. This role allows you to build strong customer engagement and service excellence skills, while offering career growth across Marhaba&rsquo;s services, airport operations, and customer experience functions.
 
 
 
 II. Back-office Role
 
 
 
 Customer Sales and Service Agent &ndash; Contact Centre
 
 
 As a Contact Centre Customer Sales and Service Agent, you will be the trusted voice of Emirates, delivering exceptional support and care throughout every stage of our customers&rsquo; journey. Your role is pivotal in creating seamless, reassuring experiences, whether you are helping customers plan their travel or resolving real-time queries with confidence and empathy. In this dynamic position, you will engage with customers across multiple communication channels, ensuring that every interaction reflects clarity, consistency, and up-to-date knowledge of our products and services. Your ability to actively listen, think critically, and communicate effectively will make customers feel valued and supported at all times.
 
 
 Joining the Contact Centre fast-paced, multicultural environment means you will not only sharpen your communication, problem-solving, and sales expertise but also unlock clear pathways for career growth, both within the Contact Centre and across the wider Emirates Group.
 
 
 Qualification
 
 
 
 To be considered for Customer Service roles, you must meet the following requirements:
 
 
 
 <ul>
 <li>
 Fluency in both spoken and written English
 </li>
 <li>
 Fluency in any other language is a plus
 </li>
 <li>
 A levels/High School certificate
 </li>
 <li>
 Excellent interpersonal and customer service skills
 </li>
 <li>
 Willing to work in a shift environment
 </li>
 <li>
 PC based skills to operate Windows package (Microsoft Word/Excel/E-mail)
 </li>
 <li>
 Willing to wear uniform (Front-line customer facing roles)
 
 
 </li>
 </ul>
 
 In addition to the above, the job specific requirements for the Contact Centre role are:
 
 
 
 <ul>
 <li>
 Proficiency in English and at least one of the following languages is a must-have requirement for this position: Arabic, French, Czech, German, Italian, Japanese, Cantonese, Mandarin, Russian, Spanish, Polish, Portuguese.
 </li>
 <li>
 Customer and sales focus on providing excellent service and closing any sales opportunity.
 </li>
 <li>
 The ability to type accurately and quickly while maintaining excellent written communication is an essential requirement for the messaging-based role.
 
 
 </li>
 </ul>
 Experience the excitement of being on the front-line customer-facing roles with dnata, Marhaba and Emirates Airport Services Agents, or work behind the scenes as a Contact Centre Service Agent. You'll have the chance to work with a diverse team of professionals, interact with people from all over the world, and make a positive impact on the lives of travellers every day. Both full-time and part-time opportunities are available, providing flexibility to fit your lifestyle and career goals. Whether it be Emirates Airline or dnata, our goal is to ensure that our customers experience service is consistent with the Emirates Group high standards.
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.
 
 
 Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website emiratesgroupcareers.com
</div>

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