customer service

KCHHCC

<p>A reputable clinic is seeking a motivated and customer-focused <b>Customer Service </b>to join our team. The ideal candidate will be responsible for providing excellent service to customers by addressing inquiries, resolving complaints, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, Invoicing, and a commitment to customer satisfaction.Experience in the medical field is preferred.</p><p>Job Type: Full-time</p><p>Pay: From AED3,500.00 per month</p><p>Experience:</p><ul><li>UAE: 1 year (Required)</li></ul>

Customer Service

Röhm

<div></div><div><div><b>Customer Service</b></div><br>
<div>
</div><p><b>Location:</b> Mumbai, India (IN)<br>
<b>Job Function:</b> Supply Chain Management<br>
<b>Career Level:</b> Emerging Professionals<br>
<b>Company:</b> ROEHM CHEMICALS INDIA PRIVATE LIMITED<br>
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</p><div></div><div><b>WHO WE ARE</b>
</div><div>We are a leading supplier of methacrylate chemistry. As a global company with around 2,900 employees, we are represented on four continents. We serve a global market with our MERACRYL&reg; methacrylates and PMMA molding compounds under the PLEXIGLAS&reg; brand (in the Americas registered under the trademark ACRYLITE&reg;), which we manufacture in our worldwide production network. Our products supply growth markets including the automotive, construction, and medical technology industries.</div><br>
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</div><div>This is what R&ouml;hm stands for: We assume social responsibility, sustainability is an integral part of our business strategy. Diversity and inclusion are part of us as a matter of course.</div><br>
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</div><div>This job posting serves as a collective advertisement for several equivalent positions. To help us forward your application to the most suitable position after reviewing your documents, please select the option 'All recruiters in the company worldwide' under 'Search Options and Data Privacy' in your candidate profile.</div><br>
<div></div><div><b>WHAT YOU WILL DO</b></div>
<ul>
<li><b>Order Processing</b>: Responsibility for complete order to cash process. Creating Sales Orders, Indents, Invoices in SAP. Creating and executing High Seas Sales Agreements with customers. Manage shipment execution in close coordination with overseas CS.</li>
<li><b>Co-ordination &amp; Communication</b>: Regular communication &amp; follow up with customers, overseas colleagues, logistics &amp; CHAs for timely delivery of import shipments, import documentation, Letter of Credits, etc.</li>
<li><b>Managing Receivables:</b> Payment follow-up with customers on a regular basis, ensuring overdues are below the target levels, and escalating to Business Manager when required. Work closely with accounts team for Reconciliation of Customer Accounts</li>
<li><b>Sales Support:</b> Assisting Sales for Customer Complaints / Sample Requests, Updating customer profiles in CRM, coordinating the prompt resolution of customer requests, with occasional customer visits.</li></ul><br>
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<div><b>
WHAT WE ARE SEEKING</b></div>
<ul>
<li>You enjoy working in a cross functional team and demonstrate exceptional commitment and high motivation. You have good communication skills &amp; problem solving ability</li>
<li>Graduate in any discipline, with 3 &ndash; 5 years of working in a similar position, preferably in the chemical industry. Post graduate certification in logistics will be an advantage. Knowledge of EXIM procedures, L/C documentation.</li>
<li>Working knowledge of SAP/S4HANA, Excel, Power BI</li></ul><br>
<div></div><div><b>WHAT WE OFFER</b>
</div><div>We listen: Your ideas along our corporate values of creativity, openness, responsibility and entrepreneurial spirit are important to us.
</div><ul><li><b>Remuneration: </b>Attractive salary in the chemical tariff, special payments, participation in the company's success
</li><li><b>Coverage: </b>Company subsidized pension scheme and long-term account, group accident insurance, support for caring for relatives, sickness benefit subsidy
</li><li><b>Work-life-balance: </b>Flexible working, possibility of mobile working, 30 days of vacation per year, free parking
</li><li><b>Health and social affairs: </b>Prevention programs, social and employee counseling, company sports &amp; discounts in various fitness studios, meal allowance
</li></ul><div>...and much more. You can find an overview of our benefits on our careers page.</div><br>
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</div><div><b>YOUR APPLICATION</b>
</div><div>Sounds interesting? Learn more about us and apply here: https://www.roehm.com/en/career. Realize your dreams at R&ouml;hm!</div><br>
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</div><div>You don't meet all the requirements? No problem - for us, it's not just about certificates, professional qualifications and previous experience, but also about personal development potential.</div><br>
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</div><div>R&ouml;hm seeks the best candidates, and as a result is an equal opportunity employer that is proud to provide equal access to jobs regardless of protected status.</div><br>
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</div><div>The responsible HR Business Partner for this position is Lydia Worret.</div></div><div></div>

Customer Service (3873)

<div><p>Build a strong <i>Foundation</i> both professionally and personally with a career at <b>KFC!</b> We&rsquo;re looking for people who love serving customers, have experience in the restaurant industry and who want to be a part of the largest restaurant company in the world! If you want to build a great career while providing fast, fun and friendly service to our customers, <b>KFC is the perfect place to learn, grow and succeed!</b><br>
</p><p></p><br>
<p><b>We offer the following:</b></p><ul><li>
A commitment to promote from within</li><li>
Training and mentorship programs</li><li>
Tuition reimbursement and scholarship opportunities</li><li>
Reward and recognition culture</li><li>
Competitive Pay</li><li>
Flexible schedules- day, night and evening shifts</li><li>
Free meal each shift</li><li>
Eligibility to accrue paid vacation time</li><li>
Career advancement and professional development opportunities</li><li>
Medical benefits</li><li>
Health and Wellness programs</li><li>
401K plan with 6% match</li><li>
PERKS! Discounts on mortgages, vehicles, cell phones, gym memberships and more</li><li><b>
KFC Foundation Programs include FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!</b></li></ul><p></p><p><b><br>
The responsibilities of the team member will include:</b></p><ul><li>
Interaction with customers: receiving orders, processing sales and monies and managing customer issues.</li><li>
Preparation of products.</li><li>
Maintaining quality of product.</li><li>
Monitoring all service equipment.</li><li>
Uncompromising standards in maintaining a clean and safe work environment (per Labor Board and OSHA regulations and Company standards), Unloading, stocking and maintaining required inventory level.</li><li>
Champions recognition and motivation efforts</li></ul><p><b>
Requirements</b></p><p><b>
The ideal candidates must want to have fun serving great food to our customers!</b></p><ul><li>
Must be at least 16 years of age</li><li>
Accessibility to dependable and reliable transportation</li><li>
Excellent communication skills, management/leadership and organizational skills.</li><li>
Physical dexterity required (the ability to move up to 50 lbs. from one area to another).</li><li>
Attendance and Punctuality a must</li><li>
Operating of cash register as needed and making change for other cashiers.</li><li>
Basic Math skills</li><li>
Complete training certification</li><li>
Enthusiasm and willingness to learn</li><li>
Team player</li><li>
Commitment to customer satisfaction</li><li>
Strong work ethic</li></ul></div><p></p>

Automaxtools Trading LLC

<p><b>Job Title:</b> Customer Service Executive (Female)</p><p><b>Industry:</b> Automotive<br/><b>Department:</b> Customer Support / Service<br/><b>Reporting To:</b> Service Manager / Customer Service Manager<br/><b>Location:</b> Sharjah<br/><b>Employment Type:</b> Full-Time</p><p><b>Job Summary:</b></p><p>We are looking for a dynamic and customer-focused <b>Customer Service Executive</b> to join our automotive team. The candidate will be responsible for handling customer inquiries, service coordination, complaint resolution, and ensuring a seamless service experience for customers.</p><p><b>Key Responsibilities:</b></p><ul><li>Handle inbound and outbound customer calls related to equipment and tools installation, repairs, and general inquiries</li><li>Coordinate with the service department for appointment scheduling and job status updates</li><li>Follow up with customers regarding service reminders, feedback, and satisfaction levels</li><li>Manage customer complaints and ensure timely resolution</li><li>Maintain accurate customer records in ERP systems</li><li>Generate service estimates and explain service details to customers</li><li>Promote service packages, annual maintenance contracts, and value-added services</li><li>Ensure high customer satisfaction and retention</li></ul><p><b>Required Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree in any discipline (computer application or engineering preferred)</li><li>1&ndash;3 years of experience in customer service (Automotive industry preferred)</li><li>Strong communication and interpersonal skills</li><li>Basic knowledge of automotive services and terminology</li><li>Proficiency in MS Office and ERP software</li><li>Ability to handle customer complaints professionally</li></ul><p><b>Key Skills:</b></p><ul><li>Excellent verbal and written communication</li><li>Customer-oriented mindset</li><li>Problem-solving ability</li><li>Multitasking and time management</li><li>Team coordination</li></ul><p><b>Salary:</b> As per industry standards</p><p>Job Types: Full-time, Permanent</p>

Customer Service Executive

First Abu Dhabi Bank (FAB)

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 <strong>
  Company Description
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  <br/>
 </strong>
 Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.
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 Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.
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 <strong>
  Job Description
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  <br/>
 </strong>
 We are seeking an enthusiastic and customer-focused Officer- Customer Service to join our dynamic team in Dubai, United Arab Emirates. As a key member of our customer service department, you will play a crucial role in providing exceptional support to our clients, handling inquiries, and ensuring a positive customer experience.
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 <ul>
  <li>
   Actively sell and cross-sell banking products and services to new and existing customers
  </li>
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   Process and assess customer requests, including account openings, online banking applications, and loan product applications
  </li>
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   Educate customers about automated channels such as ATM, call center, and online banking services
  </li>
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   Attract new customers through personal relations and existing customer referrals
  </li>
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   Meet individual sales targets and participate in daily retail sales team meetings
  </li>
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   Achieve monthly targets for onboarding customers to online and mobile banking applications
  </li>
  <li>
   Ensure high levels of customer satisfaction and contribute to achieving Net Promoter Score (NPS) targets
  </li>
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   Respond promptly and efficiently to customer inquiries forwarded from the call center
  </li>
  <li>
   Collaborate with colleagues and internal stakeholders to resolve customer issues
  </li>
  <li>
   Complete mandatory training programs to stay updated on bank products and services
  </li>
  <li>
   Adhere to bank policies, processes, and procedures, both internal and external
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   <br/>
  </li>
 </ul>
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  Qualifications
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  <br/>
 </strong>
 <ul>
  <li>
   High School diploma or equivalent
  </li>
  <li>
   Minimum of 2 years' relevant experience in the banking sector
  </li>
  <li>
   Strong communication and interpersonal skills
  </li>
  <li>
   Excellent problem-solving abilities and attention to detail
  </li>
  <li>
   Proficiency in customer service software and CRM systems
  </li>
  <li>
   Ability to work efficiently in a fast-paced environment
  </li>
  <li>
   Strong sales skills and proven ability to meet targets
  </li>
  <li>
   Knowledge of online and mobile banking platforms
  </li>
  <li>
   Empathetic approach to customer service
  </li>
  <li>
   Ability to work collaboratively in a team environment
  </li>
  <li>
   Flexibility to adapt to changing customer needs and bank procedures
  </li>
  <li>
   Fluency in English and Arabic
  </li>
  <li>
   Knowledge of local banking regulations and practices in the UAE
  </li>
 </ul>
</div>


Officer- Customer Service

WOROOD

<div>
 Job Description:
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 Handle day-to-day customer service inquiries across all channels (phone, email, chat, and
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 face-to-face when needed), while owning complex, high-impact cases and supporting the team
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 when required
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 Manage escalated customer complaints and complex cases, including hard calls, with
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 confidence and empathy.
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 Communicate clearly and professionally, demonstrating sound judgment across all customer
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 touchpoints.
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 Address cases raised from social media and other platforms, ensuring timely and appropriate
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 resolution.
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 Manage order follow-ups and coordinate with logistics to resolve delivery delays or service
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 issues.
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 Identify at-risk customers and apply retention-focused solutions to prevent churn.
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 Act as the first senior escalation point prior to management involvement, ensuring full case
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 ownership.
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 Maintain brand tone and service standards in all customer interactions, including sensitive
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 situations.
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 Monitor assigned ticket queues, prioritize cases effectively, and support SLA achievement
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 through timely follow-up and resolution.
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 Proactively track open tickets, aging cases, and response times, escalating risks that may
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 impact SLA performance.
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 Collect customer feedback and identify reasons for returns or dissatisfaction to support
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 service improvement.
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 Identify when a case requires management escalation and coordinate accordingly with clear
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 documentation.
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 Requirements:
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 5+ years of customer service experience, preferably within e-commerce, fashion, or
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 international service environments.
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 Excellent verbal and written communication skills in Arabic and English.
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 Strong phone etiquette with the ability to manage challenging and escalated conversations.
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 Experience handling customer escalations, retention cases, and social media interactions.
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 High emotional intelligence and sound professional judgment, with a strong sense of
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 ownership and the ability to manage customer interactions effectively.
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 Strong problem-solving skills with attention to detail and organization.
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 Ability to multitask and work under pressure in a fast-paced environment.
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 Passion for delivering high-quality customer experiences and driving customer loyalty.
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 Fluency in English is a must.
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 Experience in offshore or international customer service environments is a plus.
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 Familiarity with CRM platforms (e.g., Zendesk, Gorgias) is a plus.
</div>


Senior Customer Service

<div><div>Position Overview:</div><div>
The Executive &ndash; Customer Service will be responsible for delivering high-quality service to Blue Dart customers by handling inbound calls, resolving shipment-related queries, coordinating timely pickups and deliveries, and ensuring adherence to defined customer service standards. The role also involves promoting sales opportunities through customer interactions and maintaining effective coordination with internal teams to enhance service delivery. Job Purpose:</div><div>
To provide superior customer experience by handling inbound calls, resolving shipment queries, coordinating with operations teams for timely pickups and deliveries, and driving cross-sales opportunities, while ensuring adherence to service quality parameters. Key Roles &amp; Responsibilities:</div><div>
Customer Interaction &amp; Query Resolution</div><ul><li>Handle inbound customer calls in line with defined standard operating procedures and service quality benchmarks.</li><li>Record pickup requests accurately and coordinate with pickup staff for timely execution.</li><li>Resolve customer queries related to shipment tracking, transit times, and delivery updates.</li><li>Manage customer claims and complaints, ensuring coordination with operations for effective resolution, and escalate unresolved cases.</li></ul><div></div><div><br>
Sales &amp; Revenue Generation</div><ul><li>Conduct cross-sales, TDD sales, and other customer service sales initiatives to meet defined sales targets.</li></ul><div>
Operational Coordination</div><ul><li>Actively liaise with the tracking team for shipment status updates and forward unresolved queries promptly.</li><li>Ensure all pickup and delivery requests are managed within defined timelines.</li></ul><div></div><div><br>
Customer Service Excellence</div><ul><li>Maintain adherence to best-in-class customer service parameters across all interactions. Qualifications &amp; Experience:</li></ul><div></div><div><br>
Education</div><ul><li>Essential: Graduate in any discipline.</li></ul><div></div><div><br>
Experience</div><ul><li>1&ndash;3 years of experience in customer service or contact centre operations (preferably in logistics/e-commerce/retail).</li><li>Freshers with strong communication skills may also be considered. Skills &amp; Capabilities:</li></ul><div></div><div><br>
Core Technical Skills</div><ul><li>Proficiency in handling customer service calls and CRM systems.</li><li>Knowledge of shipment tracking processes and customer query resolution.</li><li>Basic sales orientation with ability to cross-sell products/services.</li></ul><div></div><div><br>
Behavioural Competencies</div><ul><li>Communication: Strong verbal communication and listening skills.</li><li>Customer Centricity: Passion for delivering exceptional customer service.</li><li>Problem-Solving: Ability to resolve queries and escalate issues appropriately.</li><li>Team Collaboration: Capability to coordinate effectively with cross-functional teams. Key Performance Indicators:</li></ul><div></div><div><br>
Sr. No. Key Result Areas Key Performance Indicators (KPIs)</div><div>
1Ensure timely response to customer pickup and delivery requests</div><ul><li>% of calls answered within defined number of rings/seconds</li><li>Number of abandoned calls</li><li>Average number of calls handled</li><li>Adherence to defined timelines for pickup requests</li></ul><div></div><div><br>
2Drive revenues from the customer service channel</div><ul><li>Revenue from Cash Desk Sales, TDD</li></ul><div>
3Ensure capability building of self</div><ul><li>Scores on functional training-related tests</li></ul><div>
4Ensure performance-driven culture</div><ul><li>Adherence to Performance Management System timelines and guidelines</li></ul><div></div><div><br>
Why join DHL Blue Dart?</div><div>
When you join us, you&rsquo;re not just taking a job&mdash;you&rsquo;re becoming part of a purpose-led movement that&rsquo;s reshaping the future of logistics across India and the world. At Blue Dart, we don&rsquo;t just deliver parcels&mdash;we deliver excellence, innovation, and opportunity every day.</div><div></div><div><br>
Here&rsquo;s what makes us stand out:</div><ul><li>Great Place to Work&reg; Certified&mdash;a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.</li><li>Competitive pay and performance-linked rewards that truly recognize your impact.</li><li>Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.</li><li>Best-in-class benefits&mdash;from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.</li><li>A culture that celebrates diversity, innovation, and bold thinking&mdash;where your voice is heard and your contributions matter.</li><li>Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.</li><li>The pride of working with India&rsquo;s most awarded logistics brand, trusted by millions and driven by purpose.</li></ul><div>
This is your chance to do meaningful work, build a career without borders, and thrive in a company that&rsquo;s not just a logistics leader&mdash;but a Great Place to Work. Come grow with us.</div></div>

Executive - Customer Service

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Customer Service

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Executive - Customer Service