customer service

Emdad By Elm

<div>
 
 
 Job Description:
 
 
 
 The
 
 Service Customer Specialist
 
 plays a pivotal role in enhancing customer satisfaction and loyalty within the organization by delivering exceptional service to all clients. This mid-career position demands an individual who excels in creating an inviting and professional environment where customer inquiries are met with comprehensive support and guidance about available services. The Service Customer Specialist is expected to use top-tier communication and interpersonal skills to efficiently address customer inquiries and resolve issues while directing customers to the relevant services. Proficiency in Microsoft Excel is essential for generating insightful reports, whereas strong abilities in PowerPoint are critical for preparing engaging presentations that strengthen internal communications and elevate customer interaction experiences. The ideal candidate must consistently uphold a high degree of professionalism to positively influence the overall customer experience, aligning with and exemplifying the values and ethos of the organization.
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Minimum of 5-7 years of experience in customer service or client-facing roles, demonstrating a clear progression of responsibilities and achievements.
 </li>
 <li>
 Proficiency in Microsoft Excel, capable of creating, formatting, analyzing reports, and utilizing advanced functions for comprehensive data management.
 </li>
 <li>
 Strong knowledge of Microsoft PowerPoint, capable of crafting professional-level presentations that engage and effectively inform diverse audiences.
 </li>
 <li>
 Excellent verbal and written communication skills to articulate information clearly, professionally, and tailored to varied client demographics.
 </li>
 <li>
 Proven track record of effectively managing customer relationships, showcasing an ability to promptly and satisfactorily resolve ongoing issues.
 </li>
 <li>
 Capability to work independently while also nurturing collaboration within teams to meet shared objectives successfully.
 </li>
 <li>
 Strong organizational skills, adept at prioritizing multiple tasks efficiently within a fast-paced and dynamic work environment.
 </li>
 <li>
 In-depth knowledge of customer service best practices and industry standards; capable of applying insights to improve service delivery continually.
 </li>
 <li>
 Professionalism in both appearance and interaction with customers, ensuring a positive organizational representation at all times.
 </li>
 <li>
 Adaptability to swift changes and unexpected challenges, showcasing a resourceful approach to problem-solving.
 </li>
 <li>
 Cultural sensitivity with the ability to modify communication styles to meet diverse customer needs effectively.
 </li>
 <li>
 Experience in gathering customer feedback to develop actionable strategies aimed at service improvement.
 </li>
 <li>
 Strong analytical skills, equipped to assess customer data to inform evidence-based decision-making processes.
 </li>
 </ul>
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Greet customers warmly and professionally upon arrival to ensure a positive and lasting first impression.
 </li>
 <li>
 Actively listen to customer inquiries, delivering prompt, accurate, and relevant information regarding the organization&rsquo;s services.
 </li>
 <li>
 Guide customers in exploring and maximizing the usage of the organization&rsquo;s offerings tailored to their specific needs and requests.
 </li>
 <li>
 Proactively resolve customer issues or concerns with efficiency, maintaining consistently high levels of customer satisfaction.
 </li>
 <li>
 Prepare and generate basic reports using Excel to track inquiries, customer feedback, and service performance metrics to support operational enhancements.
 </li>
 <li>
 Develop and present visually appealing PowerPoint presentations for internal teams and special client engagements, ensuring high engagement levels.
 </li>
 <li>
 Collaborate seamlessly with team members to refine customer service protocols, sharing valuable insights to improve overall service quality.
 </li>
 <li>
 Maintain an organized workspace that reflects the organization&rsquo;s branding and commitment to an exceptional customer focus.
 </li>
 <li>
 Utilize customer relationship management (CRM) systems effectively to log customer interactions and accurately track engagement metrics.
 </li>
 <li>
 Collect and analyze insights from various customer interactions to recognize trends and enhance overall service delivery performance.
 </li>
 <li>
 Participate actively in training sessions and professional developmental opportunities, striving for continual improvement of service skills and knowledge.
 </li>
 <li>
 Promote a positive team culture through sharing best practices, encouraging collaborative problem-solving, and supporting fellow team members.
 </li>
 </ul>
 
 
 Required Skills:
 
 
 <ul>
 <li>
 Exceptional interpersonal skills, fostering robust and meaningful relationships with both customers and team members.
 </li>
 <li>
 Advanced proficiency in Microsoft Excel, demonstrating capabilities such as the use of pivot tables and VLOOKUP for thorough analysis and reporting.
 </li>
 <li>
 Creative and effective presentation skills utilizing Microsoft PowerPoint, showcasing an ability to engage varied audiences effectively.
 </li>
 <li>
 Strong conflict resolution and problem-solving skills, especially in high-pressure customer service situations to ensure swift resolutions.
 </li>
 <li>
 Proficiency in recognizing and addressing diverse client needs and preferences through tailored and personalized service.
 </li>
 <li>
 Elevated attention to detail in both customer interactions and the preparation of reporting documents, ensuring accuracy and professionalism.
 </li>
 <li>
 Effective time management capabilities, skilled in juggling multiple customer interactions alongside competing task priorities concurrently.
 </li>
 <li>
 Empathy and patience towards customer concerns and inquiries, ensuring a compassionate and customer-centric service approach.
 </li>
 <li>
 Ability to remain calm and composed under pressure, facilitating quick and effective resolutions to customer inquiries and issues.
 </li>
 <li>
 Strong observational skills to assess real-time customer satisfaction and the effectiveness of services delivered.
 </li>
 <li>
 An enthusiastic and proactive mindset towards providing exceptional customer service and fostering a culture of teamwork.
 </li>
 <li>
 A continuous learner mentality, eager to adopt new tools, technologies, and methodologies aimed at enhancing service delivery efficiency.
 </li>
 </ul>
</div>

Customer Service

<div>
 
 
 Job Description:
 
 
 
 The Service Customer Specialist is a vital mid-career professional dedicated to enhancing customer satisfaction and loyalty through exemplary service delivery. This role is pivotal in creating a welcoming and professional atmosphere for clients visiting the organization, ensuring they receive comprehensive support, informed guidance, and reliable information about our services. The incumbent will utilize exceptional communication and interpersonal skills to effectively address inquiries, resolve issues promptly, and guide customers toward appropriate services. Proficiency in Microsoft Excel is required for producing straightforward reports, while strong capabilities in PowerPoint are essential for crafting engaging presentations aimed at improving internal communication and enhancing customer engagement. The ideal candidate will consistently display professionalism, positively impacting the overall customer experience while embodying the organization's core values and ethos.
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Minimum of 5-7 years of experience in customer service or client-facing roles, showcasing a clear trajectory of increased responsibilities and achievements.
 </li>
 <li>
 Proficiency in Microsoft Excel, including capabilities in creating, formatting, and analyzing reports, and utilizing advanced functions.
 </li>
 <li>
 Strong knowledge of Microsoft PowerPoint for the creation of professional-level presentations that effectively engage and inform varied audiences.
 </li>
 <li>
 Excellent verbal and written communication skills, with a demonstrated ability to articulate information clearly and professionally to diverse groups.
 </li>
 <li>
 Proven track record of effectively managing customer relationships, with an emphasis on prompt and satisfactory issue resolution.
 </li>
 <li>
 Ability to work independently while fostering a collaborative approach to contribute toward team objectives.
 </li>
 <li>
 Strong organizational skills with a proven ability to prioritize tasks effectively in a dynamic, fast-paced work environment.
 </li>
 <li>
 Deep understanding of customer service best practices and industry standards, with skills to implement them for service delivery enhancement.
 </li>
 <li>
 Demonstrated professionalism in appearance and demeanor when interacting with customers, positively reflecting the organization's image.
 </li>
 <li>
 Adaptability to fast-paced environments, employing a resourceful approach to navigate unexpected challenges effectively.
 </li>
 <li>
 Cultural sensitivity and aptitude for adjusting communication styles to cater to the diverse needs of a broad customer base.
 </li>
 <li>
 Experience in efficiently gathering customer feedback and developing actionable strategies for continuous service improvement.
 </li>
 <li>
 Strong analytical skills to assess customer data with the objective to drive informed decision-making and service enhancements.
 </li>
 </ul>
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Greet customers warmly and professionally upon arrival, creating a lasting positive first impression that encourages loyalty.
 </li>
 <li>
 Actively listen to customer inquiries, providing prompt, accurate, and relevant information regarding the organization&rsquo;s services.
 </li>
 <li>
 Assist customers in exploring and utilizing the organization&rsquo;s offerings that meet their specific needs and requests.
 </li>
 <li>
 Resolve customer issues or concerns with urgency and efficiency, ensuring a consistently high level of customer satisfaction.
 </li>
 <li>
 Prepare and generate basic reports in Excel to track inquiries, customer feedback, and service performance metrics for operational improvements.
 </li>
 <li>
 Develop, design, and deliver visually appealing PowerPoint presentations for both internal stakeholders and special customer engagements.
 </li>
 <li>
 Collaborate seamlessly with team members to enhance customer service protocols, sharing valuable insights and strategies.
 </li>
 <li>
 Maintain an organized workspace that embodies the organization&rsquo;s branding and commitment to outstanding customer focus.
 </li>
 <li>
 Utilize customer relationship management (CRM) tools to log customer interactions and effectively track all engagement metrics.
 </li>
 <li>
 Collect and analyze insights from customer interactions to identify trends and inform strategies that boost service delivery performance.
 </li>
 <li>
 Actively participate in training sessions and professional .
 </li>
 </ul>
</div>

FRIEND

We are looking for a Customer Service Officer to join our team, handle customer inquiries, follow up on requests, and resolve issues quickly and professionally.Job Responsibilities:<ul><li>Respond to customer inquiries via phone/WhatsApp/email/social media.</li><li>Follow up on complaints and requests, document them, and close cases after resolution.</li><li>Enter data and update case/order status on the system.</li><li>Coordinate with the team to ensure fast solutions and improve customer experience.</li></ul>Requirements:<ul><li>Good English skills (reading, writing, and communication).</li><li>Good computer skills (Word/Excel, email, and dealing with support systems/admin dashboards).</li><li>Strong communication skills and professional attitude.</li><li>Ability to work under pressure and manage time well.</li><li>Previous customer service experience is a plus.</li></ul>Job Types: Full-time, Part-timePay: KD200.000 - KD250.000 per monthExpected hours: 48 per week

Customer service

<div>
 
 
 Job Description:
 
 
 
 The Service Customer Specialist is a pivotal mid-career role dedicated to enhancing customer satisfaction and loyalty by delivering exemplary service to clients engaging with the organization. This position focuses on cultivating a welcoming and professional environment, ensuring that customers receive comprehensive support, informed guidance, and reliable insights regarding services offered. The Specialist will leverage top-tier communication and interpersonal skills to efficiently address inquiries and resolve issues while expertly directing customers toward the relevant services that align with their needs. Proficiency in Microsoft Excel is essential, enabling the generation of clear reports, while advanced skills in PowerPoint are required for creating engaging presentations that support internal communication and amplify customer engagement initiatives. The ideal candidate will consistently embody professionalism, positively influencing the customer experience while aligning with the organization&rsquo;s ethos and values.
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Minimum of 5-7 years of progressive experience in customer service or client-facing roles, showcasing a track record of increased responsibilities and achievements.
 </li>
 <li>
 Proficient in Microsoft Excel, adept at creating, formatting, and analyzing reports, and skilled in utilizing advanced functions.
 </li>
 <li>
 Strong command of Microsoft PowerPoint for the development of engaging presentations that effectively communicate information to different audiences.
 </li>
 <li>
 Excellent verbal and written communication skills, able to articulate complex information succinctly and professionally.
 </li>
 <li>
 Proven track record in effectively managing customer relationships, demonstrating a strong aptitude for problem resolution and customer satisfaction.
 </li>
 <li>
 Ability to operate independently while contributing to a team-oriented atmosphere toward shared objectives.
 </li>
 <li>
 Robust organizational skills, adept at prioritizing multiple tasks within a dynamic, fast-paced work environment.
 </li>
 <li>
 In-depth knowledge of customer service best practices and industry standards, with the agility to apply them to enhance service delivery.
 </li>
 <li>
 Professional demeanor and appearance when interacting with customers, acting as a positive representative of the organization.
 </li>
 <li>
 High adaptability to a fast-paced environment, exhibiting a resourceful approach to unexpected challenges.
 </li>
 <li>
 Cultural sensitivity and proficiency in adjusting communication styles to align with the diverse needs of a varied customer base.
 </li>
 <li>
 Experience in effectively gathering customer feedback and formulating actionable strategies for service enhancement.
 </li>
 <li>
 Strong analytical skills, proficient in evaluating customer data to support informed decision-making processes.
 </li>
 </ul>
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Greet customers with warmth and professionalism upon entry, establishing a positive first impression.
 </li>
 <li>
 Actively listen to customer inquiries while delivering prompt, accurate, and relevant information concerning the organization&rsquo;s services.
 </li>
 <li>
 Direct customers in exploring and utilizing the organization's services that meet their unique requests and needs.
 </li>
 <li>
 Address and resolve customer issues or concerns quickly and efficiently to ensure a continually high standard of customer satisfaction.
 </li>
 <li>
 Prepare and generate concise reports in Excel to track customer inquiries, feedback, and service performance metrics for operational enhancement.
 </li>
 <li>
 Develop and present visually impactful PowerPoint presentations for internal teams and tailored customer engagements.
 </li>
 <li>
 Collaborate effectively with team members to refine customer service protocols, sharing valuable insights for improvement.
 </li>
 <li>
 Maintain an organized and branded workspace that reflects the organization&rsquo;s dedication to customer service excellence.
 </li>
 <li>
 Utilize customer relationship management (CRM) tools to document customer interactions and track engagement effectiveness.
 </li>
 <li>
 Gather and analyze insights from customer experiences to identify trends that will improve service delivery.
 </li>
 <li>
 Engage actively in training and professional development opportunities to enhance service competencies and knowledge.
 </li>
 <li>
 Foster a positive team culture by sharing best practices, promoting collaborative problem-solving, and providing support to colleagues.
 </li>
 </ul>
 
 
 Required Skills:
 
 
 <ul>
 <li>
 Exceptional interpersonal abilities, establishing strong relationships with customers and team members alike.
 </li>
 <li>
 Advanced proficiency in Microsoft Excel, including the use of pivot tables and VLOOKUP for data analysis and reporting tasks.
 </li>
 <li>
 Creative presentation skills using Microsoft PowerPoint, effectively engaging diverse audiences through well-structured content.
 </li>
 <li>
 Strong conflict resolution and problem-solving skills, especially in challenging customer service scenarios.
 </li>
 <li>
 Proficient at recognizing and addressing diverse client needs through personalized service delivery.
 </li>
 <li>
 Meticulous attention to detail in all customer interactions and the preparation of reporting documents.
 </li>
 <li>
 Effective time management skills, adept at balancing multiple customer interactions and task priorities.
 </li>
 <li>
 Empathy and patience in addressing customer concerns, ensuring a compassionate service experience.
 </li>
 <li>
 Ability to remain composed under pressure, swiftly providing effective resolutions for customer-related issues.
 </li>
 <li>
 Strong observational skills to assess real-time customer satisfaction levels and service effectiveness.
 </li>
 <li>
 An enthusiastic and proactive attitude toward delivering outstanding customer service and contributing to teamwork.
 </li>
 <li>
 A continuous learner mindset, eager to adopt new tools, technologies, and methods that enhance service delivery.
 </li>
 </ul>
</div>

sahab line

We are looking for a professional and dedicated Customer Service Representative to join our Abaya Fashion Brand team. The ideal candidate must have excellent communication skills, a strong customer-service mindset, and the ability to handle customers with elegance and professionalism, ensuring a premium shopping experience that reflects our brand identity.Responsibilities:<ul><li>Handle customer inquiries related to abayas, sizing, fabrics, customization, orders, and deliveries.</li><li>Respond to customers via WhatsApp, Instagram, website, and phone in a professional and timely manner.</li><li>Provide accurate information about products, prices, availability, and promotions.</li><li>Follow up on orders from confirmation until delivery and after-sales service.</li><li>Handle complaints and resolve issues efficiently and politely.</li><li>Maintain high standards of customer satisfaction and brand image.</li><li>Update customer data, orders, and notes accurately on the system.</li><li>Coordinate with tailoring, packing, and delivery teams to ensure smooth operations.</li><li>Adhere to all company policies and procedures.</li></ul>Job Type: Full-timePay: From KD200.000 per month

Deeb Trading and Advertising

We are looking for a motivated and friendly Customer Service Representative to join our team. The ideal candidate will handle customer inquiries, provide product and service information, and resolve issues in a professional and timely manner. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, WhatsApp, and social media.</li><li>Provide accurate information about products, services, pricing, and order status.</li><li>Handle complaints professionally and provide appropriate solutions.</li><li>Process customer orders and update records in the system.</li><li>Follow up with customers to ensure satisfaction.</li><li>Coordinate with sales, production, and delivery teams when needed.</li><li>Maintain a positive and professional attitude at all times.</li><li>Assist in administrative tasks related to customer accounts.</li></ul>Qualifications &amp; Skills:<ul><li>Previous customer service experience is preferred.</li><li>Excellent communication skills in English (Arabic is an advantage).</li><li>Strong problem-solving and multitasking abilities.</li><li>Ability to remain calm under pressure.</li><li>Basic computer skills (email, spreadsheets, CRM systems).</li><li>Professional, polite, and customer-focused personality.</li></ul>Work Environment:<ul><li>Full-time position.</li><li>Fast-paced, team-oriented work environment.</li><li>Training will be provided.</li></ul>Why Join Us?<ul><li>Supportive team and friendly work culture.</li><li>Opportunity to grow within the company.</li><li>Competitive salary and benefits.</li></ul>Job Type: Full-timePay: QAR2,500.00 - QAR5,000.00 per month

AAM Limousine

Key Responsibilities:<ul><li>Handle incoming calls, emails, and messages from customers efficiently and courteously.</li><li>Provide accurate information about products, services, and promotions.</li><li>Assist customers with placing orders, tracking deliveries, and resolving complaints.</li><li>Coordinate with internal departments (Sales, Operations, and Logistics) to ensure smooth service delivery.</li><li>Follow up on pending customer requests to ensure timely resolution.</li><li>Maintain detailed records of customer interactions and transactions in the CRM system.</li><li>Escalate unresolved issues to the relevant departments or supervisor as needed.</li><li>Support the customer service team in implementing process improvements and achieving performance targets.</li><li>Participate in training sessions and contribute to a positive and service-oriented team culture.</li><li>Uphold the company&rsquo;s image through professional communication and customer engagement.</li></ul>Qualifications &amp; Requirements:<ul><li>UAE National (Emirati) with a valid Emirates ID.</li><li>Bachelor&rsquo;s Degree or Diploma in Business Administration, Communications, or a related field (preferred).</li><li>Excellent communication skills in Arabic and English (verbal and written).</li><li>Strong interpersonal skills with a customer-first attitude.</li><li>Good computer literacy, including MS Office and CRM systems.</li><li>Ability to work in a fast-paced environment and handle multiple tasks.</li><li>Previous experience in customer service, hospitality, or call center roles is an advantage.</li></ul>Key Competencies:<ul><li>Professional communication and presentation.</li><li>Problem-solving and conflict-resolution skills.</li><li>Patience, empathy, and attention to detail.</li><li>Teamwork and adaptability.</li><li>Commitment to delivering exceptional customer experiences.</li></ul>Job Type: Full-time

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