customer service

Integral Care Medical Supply

We are seeking a Customer Service Officer with a strong background in client relations, especially within the recruitment or service sector. The ideal candidate will be responsible for delivering exceptional customer service and ensuring a smooth recruitment process from initial inquiry to worker handover.Duties and Responsibilities:Answer customer calls and inquiries accurately and professionally.Receive customers in person, identify their needs, and provide appropriate service solutions.Follow up on customer files from contract signing until worker arrival and handover.Conduct regular follow-ups with clients during and after service delivery to ensure satisfaction.Coordinate with external recruitment agencies in labor-supplying countries to track order status.Enter and update customer data, order files, and contracts in the internal system.Resolve problems and complaints to ensure high levels of customer satisfaction.Schedule worker handover appointments and coordinate with sponsors.Ensure completion of all documents and legal requirements for recruitment.Liaise with relevant authorities such as the Ministry of Labor or foreign offices as needed.Prepare weekly reports on case progress, complaints, and resolutions.Maintain strict confidentiality and professional ethics in all client dealings.Promote company services for recruiting domestic and professional workers.Prepare offers and pricing and ensure contract signing with clients.Participate in marketing events and exhibitions to strengthen market presence.Submit periodic reports on sales activities and customer feedback.Comply with company policies and customer service standards.Qualifications and Requirements:Arabic speakers only apply for the jobMinimum 3 years of experience in customer service, preferably in recruitment agencies or service-based companies.Strong problem-solving ability and capacity to work under pressure.Proficient in computer systems and CRM software.Professional appearance with strong interpersonal skills across diverse nationalities.NOC is required.Job Type: Full-timePay: QAR4,000.00 - QAR6,000.00 per monthExperience:Manpower companies: 3 years (Required)Customer relationship management: 3 years (Preferred)Agency management: 3 years (Preferred)Language:Arabic (Native)English (Required)Ability to Commute:Please send your CV on WhatsApp Only:0097431017808Job Type: Full-time

Customer Service

Master Groumet

Role Overview: We are seeking a friendly, enthusiastic, and reliable Customer Service Assistant to join our school canteen team. The ideal candidate will have excellent English communication skills and a passion for delivering outstanding service. This role involves serving food, operating the cashier, assisting students, and ensuring high standards of hygiene and safety are maintained at all times.Key Responsibilities:<ul><li>Provide excellent customer service to students and staff at all times.</li><li>Serve food and beverages efficiently, courteously, and in line with portion and menu guidelines.</li><li>Operate the cashier system accurately, handling payments and student cards.</li><li>Assist with problem-solving and respond positively to customer inquiries or concerns.</li><li>Follow strict food hygiene, safety, and sanitation standards.</li><li>Support the team with canteen setup, restocking, and cleaning duties.</li><li>Work collaboratively to keep service areas running smoothly during busy times.</li></ul>Requirements:<ul><li>Fluent in spoken and written English.</li><li>Previous experience in customer service, hospitality, or food service is an advantage.</li><li>Strong communication and interpersonal skills.</li><li>Ability to remain calm and professional in a busy environment.</li><li>Positive attitude, teamwork, and willingness to learn.</li><li>Commitment to hygiene, cleanliness, and safety standards.</li></ul>What We Offer:<ul><li>Free lunch provided daily.</li><li>Company transport available.</li><li>Training and development opportunities.</li><li>Clear career progression in a fast-growing company.</li></ul>Job Types: Full-time, Part-time, PermanentPay: AED2,000.00 - AED2,200.00 per monthExpected hours: 35 &ndash; 40 per weekApplication Question(s):<ul><li>Do you have own visa?</li></ul>Experience:<ul><li>customer service: 2 years (Required)</li><li>excellent English speaking: 5 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>

Customer service

Rose Advertising

We are looking for a full-time Sales Women who can manage customer service and also contribute to our social media content.&#10024; Role Includes:<ul><li>Replying to customer inquiries</li><li>Taking order details &amp; handling related tasks</li><li>Capturing product photos &amp; creating short videos for social media</li></ul>Salary: AED 2,000 &ndash; 3,500 Location: Ras Al Khaimah Job Type: Full-time Experience Require : +1Year Language : English &amp; Arabic (must)Job Type: Full-timePay: AED2,000.00 - AED3,500.00 per month

Admire Logistics

Job Title: Customer Service Officer &ndash; Sales (Mohali), Immediate Joining requiredLocation: Mohali, PunjabAbout the Role: We are looking for a Customer Service Officer with a strong focus on aggressive sales and client relationship building. The ideal candidate will be responsible for handling customer interactions, driving conversions, and achieving sales targets while delivering excellent service.Key Responsibilities:<ul><li>Engage with potential and existing customers via calls, emails, and in-person meetings.</li><li>Aggressively pitch products/services to achieve and exceed sales targets.</li><li>Build and maintain strong client relationships for repeat business.</li><li>Handle customer queries with smart and effective communication.</li><li>Maintain records of sales activities and customer interactions.</li></ul>Requirements:<ul><li>Proven experience in sales-driven customer service roles.</li><li>Excellent communication and persuasion skills.</li><li>Ability to work in a target-driven environment.</li><li>Self-motivated with a results-oriented approach.</li><li>Based in or willing to relocate to Mohali.</li></ul>What We Offer:<ul><li>Competitive salary + performance-based incentives.</li><li>Growth opportunities within a fast-paced sales environment.</li><li>Training and development support.</li></ul>Location: Mohali, Punjab To Apply: Drop the cv on 9958773014Job Types: Full-time, Permanent, FresherPay: &#8377;15,000.00 - &#8377;25,000.00 per monthBenefits:<ul><li>Paid time off</li></ul>

Customer Service Officer

Apparel Group

<div>
 
 Job Description
 
 
 
 Objective:
 
 
 This position is responsible for managing and enhancing customer interactions and service performance within the Distribution Centre. The role ensures timely resolution of inquiries, effective communication between internal teams and customers, and contributes to customer satisfaction and operational efficiency.
 
 
 Key Responsibility:
 
 
 Customer Relationship Management
 
 
 <ul>
 <li>
 Act as a liaison between the Distribution Centre and internal/external customers, addressing inquiries and concerns in a timely and professional manner.
 </li>
 <li>
 Maintain up-to-date customer records, delivery status reports, and order documentation.
 </li>
 <li>
 Support the resolution of complaints and delivery discrepancies with root cause analysis and corrective actions.
 
 
 </li>
 </ul>
 Operational Support &amp; Coordination
 
 
 <ul>
 <li>
 Coordinate with DC, logistics, and last-mile teams to ensure accurate and on-time dispatch of customer orders.
 </li>
 <li>
 Analyze customer service trends, report recurring issues, and collaborate with cross-functional teams to improve turnaround time.
 </li>
 <li>
 Follow up on open service requests and ensure escalations are handled promptly.
 
 
 </li>
 </ul>
 Service Quality &amp; Communication
 
 
 <ul>
 <li>
 Respond to customer queries via phone, email, and system portals, ensuring professional and courteous communication.
 </li>
 <li>
 Update customers proactively on order status, stock availability, or delivery timelines.
 </li>
 <li>
 Support the preparation of customer service KPIs and periodic service-level reports.
 
 
 </li>
 </ul>
 Continuous Improvement
 
 
 <ul>
 <li>
 Recommend process enhancements and digital tools to improve service response and customer satisfaction.
 </li>
 <li>
 Participate in service improvement projects, system upgrades, and training initiatives to build service capability.
 </li>
 <li>
 Maintain in-depth product knowledge and awareness of internal distribution processes to support accurate resolution.
 
 
 </li>
 </ul>
 Desired Experience:
 
 
 <ul>
 <li>
 1-3 years of experience working in a warehouse or distribution center environment in a similar role or related position is preferred.
 </li>
 <li>
 Strong interpersonal and problem-solving skills, with the ability to multitask in a fast-paced setting.
 </li>
 <li>
 Working knowledge of ERP systems, MS Office, and customer service platforms is preferred.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Supply Chain, or a related field.
 </li>
 </ul>
</div>

Executive - Customer Service

Emirates

<div>
 
 Job Purpose
 
 
 
 The Emirates Group is a highly profitable business comprising of Emirates Airline, the largest international airline in the world and dnata, one of the world's biggest air services providers. With our headquarters located in the cosmopolitan emirate of Dubai, working with us puts you at the forefront of technological advances in the aviation industry while offering you a dynamic lifestyle.
 
 
 If you're seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about traveling and enjoy collaborating with customers and colleagues across the world.
 
 
 We are looking for exceptional individuals who can be a part of our Customer Service team. If successful, you will join an extensive training program which include systems training and customer service skills and then be allocated to an area across the group: Emirates Airport Services, dnata, Marhaba services and Contact Centre.
 
 
 
 During The Hiring Process, You Can Expect
 
 
 
 
 Step 1 &ndash; Apply
 
 
 
 Submit your application and we&rsquo;ll then send you an email to confirm that we&rsquo;ve received your application.
 
 
 
 Step 2 &ndash; Review
 
 
 
 Our Recruitment Team will review your application.
 
 
 
 Step 3 &ndash; Video Interview and Assessment
 
 
 
 If you&rsquo;re shortlisted for the role, we&rsquo;ll send you a link to our on-demand, interactive and gamified video interview assessment via HireVue. This is most critical part of the process and required if you want to progress to the next stage.
 
 
 
 Step 4 &ndash; Offer
 
 
 
 If successful, we&rsquo;ll send you an offer of employment which will include the benefits package for your role.
 
 
 We have outlined below the specific job details for each of our roles:
 
 
 
 I. Customer-facing Roles
 
 
 
 
 Airport Services Agent (EK/dnata) &amp; Marhaba Services Agent
 
 
 
 As an Airport Service Agent, you will be responsible for delivering top-notch customer service to our valued passengers during check-in, boarding, and baggage handling. Your dedication to provide a high-quality service experience will be integral to ensuring our customers have a seamless and enjoyable journey from start to finish.
 
 
 Our Marhaba Service Agents go above and beyond to provide exceptional travel assistance services to our valued clients. Whether a VIP, Marhaba client, an unaccompanied minor, or a passenger with special needs, the Marhaba Service Agents are dedicated to ensuring that the customers receive the highest level of care and attention throughout their journey.
 
 
 
 II. Back-office Role
 
 
 
 
 Contact Centre Agent
 
 
 
 As a Contact Centre Agent, you will have the important role of being the voice of Emirates, providing our valued customers with accurate and up-to-date information about our products and services. We are seeking a skilled professional to provide exceptional customer service by promptly and accurately responding to inquiries either through various digital communication channels, such as chat and social media platforms or through voice support. Your role will be crucial in ensuring that our customers feel valued and supported throughout their journey.
 
 
 Qualification
 
 
 
 To be considered for Customer Service roles, you must meet the following requirements:
 
 
 
 <ul>
 <li>
 Fluency in both spoken and written English
 </li>
 <li>
 Fluency in any other language is a plus
 </li>
 <li>
 A levels/High School certificate
 </li>
 <li>
 Excellent interpersonal and customer service skills
 </li>
 <li>
 Willing to work in a shift environment
 </li>
 <li>
 PC based skills to operate Windows package (Microsoft Word/Excel/E-mail)
 </li>
 <li>
 Willing to wear uniform (Front-line customer facing roles)
 
 
 </li>
 </ul>
 
 In addition to the above, the job specific requirements for the Contact Centre role are:
 
 
 
 <ul>
 <li>
 Proficiency in English and at least one of the following languages is a must-have requirement for this position: Arabic, French, Czech, German, Italian, Japanese, Cantonese, Mandarin, Russian, Spanish, Polish, Portuguese.
 </li>
 <li>
 Customer and sales focus to provide excellent service and close any sales opportunity.
 </li>
 <li>
 The ability to type accurately and quickly while maintaining excellent written communication is an essential requirement for the messaging-based role.
 
 
 </li>
 </ul>
 Experience the excitement of being on the front-line customer-facing roles with dnata, Marhaba and Emirates Airport Services Agents, or work behind the scenes as a Contact Centre Service Agent. You'll have the chance to work with a diverse team of professionals, interact with people from all over the world, and make a positive impact on the lives of travellers every day. Both full-time and part-time opportunities are available, providing flexibility to fit your lifestyle and career goals. Whether it be Emirates Airline or dnata, our goal is to ensure that our customers experience service is consistent with the Emirates Group high standards.
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.
 
 
 Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website emiratesgroupcareers.com
</div>

Customer Service Roles

Concentrix

<div>
 Job Title:
 
 
 Customer Service - Arabic
 
 
 
 Job Description
 
 
 
 The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
 
 
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
 </li>
 <li>
 Maintain basic knowledge of client products and/or services
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance
 </li>
 <li>
 Offer additional products and/or services
 </li>
 <li>
 Track, document and retrieve information in call tracking database
 </li>
 <li>
 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 High school diploma with three to six months of relevant experience preferred
 </li>
 <li>
 Courteous with strong customer service orientation
 </li>
 <li>
 Strong computer navigation skills and PC Knowledge
 </li>
 <li>
 Ability to effectively communicate, both written and verbally
 </li>
 <li>
 Dependable with strong attention to detail
 </li>
 <li>
 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
 </li>
 <li>
 Tolerance for repetitive work in a fast-paced, high production work environment
 </li>
 <li>
 Ability to work as a team member, as well as independently
 </li>
 <li>
 Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
 </li>
 <li>
 Ability to rotate shifts, as needed
 </li>
 <li>
 Based on location and/or program, additional experience/skills may be required
 </li>
 <li>
 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 Career Framework Role
 
 
 Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
 
 
 
 Supplemental Geographical Information
 
 
 
 RECRUITER ENTER THE APPLICABLE LANGUAGE:
 
 
 GERMANY - This job description does not apply to employees in Germany.
 
 
 UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
 
 
 PHILIPPINES
 
 
 <ul>
 <li>
 Minimum of two years of college education. No prior call center experience is required
 </li>
 <li>
 Ability to think clearly and can explain simple issues effectively, both written and verbally
 
 
 </li>
 </ul>
 INDIA
 
 
 <ul>
 <li>
 Ability to effectively communicate, both written and verbally
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy
 </li>
 <li>
 Clarify customer requirements; probe for and confirm understanding of requirements or problem
 </li>
 <li>
 Confirm customer understanding of the solution and provide additional customer education as needed
 </li>
 <li>
 Ability to learn including strong problem solving skills
 </li>
 <li>
 Demonstrate strong probing and problem solving skills
 </li>
 <li>
 Should be able to handle complex queries
 </li>
 <li>
 Should be able to resolve customer queries independently
 
 
 </li>
 </ul>
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
 
 
 Location:
 
 
 TUR - KAGITHANE1 - MERKEZ MAHALLESI AYAZMA CADDESI PAPIRUS PLZ. DIS KAPI NO:37, IC KAPI NO: 2 KAG
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1556231
 
</div>

Customer Service - Arabic

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