customer service lead

Raymour & Flanigan

<p></p><div><div><b>Who we are:
</b></div><div>With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! That's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!<br>
</div><div></div><div><b>What you'll do:
</b></div><div>As a Customer Service Lead, you will play an important role in the lifecycle of every customer's purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments, and skillfully acknowledging customer questions and concerns. You will work independently as well as support a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.<br>
</div><div></div><div><b>What we need from you is:
</b></div><ul><li>Consistently to provide genuine, friendly, personable, and professional service.
</li><li>Effective communication, interpersonal, and organizational skills in person and on the phone.
</li><li>Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
</li><li>Liaison between senior leadership and team members.
</li><li>Proactively resolve escalated customer issues.
</li><li>Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
</li><li>Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.
</li></ul><div><b>We can't wait to get to know you!</b></div><div><br>
</div><div>or copy and paste the following link if using a mobile device<br>
</div><div></div><div>https://recruiting.adp.com/portal-upload/RMPOD3WebDocument/2025/1/clientdata_1147511/17/1555/395a1ba7-098e-4321-9995-e7770996098d.docxhttps://recruiting.adp.com/portal-upload/RMPOD3WebDocument/2024/6/clientdata_1147511/4/1555/acc87ee8-b0cc-448a-ad13-6442429c04d7.pdf<br>
</div><div></div><p>Raymour &amp; Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
</p><p>Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.
</p><p>We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
</p><p>Raymour &amp; Flanigan proudly supports a drug and smoke-free work environment.
</p><div>Customer service representative Customer Service Lead Customer Service Assistant Manager Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)</div></div><p></p>

Customer Service Lead starting at $19 hourly

<p></p><div><div><b>Who we are:</b>
</div><div>With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! That's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!
</div><div></div><div><b>What you'll do:
</b></div><div>As a Customer Service Lead, you will play an important role in the lifecycle of every customer's purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments, and skillfully acknowledging customer questions and concerns. You will work independently as well as support a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.
</div><div></div><div><b>What we need from you is:</b>
</div><ul><li>Consistently to provide genuine, friendly, personable, and professional service.
</li><li>Effective communication, interpersonal, and organizational skills in person and on the phone.
</li><li>Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
</li><li>Liaison between senior leadership and team members.
</li><li>Proactively resolve escalated customer issues.
</li><li>Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
</li><li>Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.</li>
</ul>
<div><b>We can't wait to get to know you!</b></div>
<div>
For a more detailed look into this role click here</div>
<div>
or copy and paste the following link if using a mobile device</div>
<div>
</div><div>https://recruiting.adp.com/portal-upload/RMPOD3WebDocument/2025/1/clientdata_1147511/17/1555/395a1ba7-098e-4321-9995-e7770996098d.docxhttps://recruiting.adp.com/portal-upload/RMPOD3WebDocument/2024/6/clientdata_1147511/4/1555/acc87ee8-b0cc-448a-ad13-6442429c04d7.pdf</div>
<div>
</div><p>Raymour &amp; Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.</p>
<p>
Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.</p>
<p>
We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.</p>
<p>
Raymour &amp; Flanigan proudly supports a drug and smoke-free work environment.</p>
<div>
Customer service representative Customer Service Lead Customer Service Assistant Manager Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)<br>
</div><br>
<p></p>Req Benefits: Raymour &amp; Flanigan offers competitive compensation and a comprehensive benefits package: * Excellent Health, Dental &amp; Vision Coverage * 401(k) with a Company Match * Paid Vacation and Holidays * Health Savings Account * Flexible Spending Account * Training and Development * Tuition Reimbursement Program * Generous Merchandise Discount * Short &amp; Long Term Disability * Group Life Insurance * Specified Disease Insurance</div>

<div></div><div><div>At Raymour &amp; Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!
</div><p><b>Expectations:
</b></p><ul><li>Dedicated team builder.
</li><li>Exceptional ability in implementing multiple assignments.
</li><li>Outstanding analytical problem-solving skills.
</li><li>Excellent communications and interpersonal skills.
</li><li>Flexible and adapt well to changing organizational needs.
</li><li>Liaison between senior management and staff members.
</li><li>Proactively resolve escalated customer issues.
</li><li>Resolve customer service issues.
</li><li>Provide consumer resolutions in a call center/retail environment.
</li><li>Inspect furniture returns and exchanges.
</li><li>Proactively resolve escalated customer service issues.
</li><li>Execute warranty protection plans.
</li><li>Able to identify opportunities and find solutions for continuous improvement.
</li><li>Act as liaison between the customers, repair technicians and delivery teams.
</li><li>Communicate delivery concerns with the operation management team.
</li><li>Maintain repair technician vehicle records and product supplies.
</li><li>Perform additional functions that may be assigned at the discretion of management.
</li></ul><p><b>Qualifications:
</b></p><ul><li>Excellent phone etiquette.
</li><li>Interpersonal skills.
</li><li>Ability to multi-task.
</li><li>Strong computer skills.
</li><li>Proven customer service skills.
</li><li>Prior supervisory or leadership experience.
</li><li>Ability to work independently as well as in a team setting.
</li><li>Experience in a fast-paced environment.
</li><li>High School Diploma or equivalent.
</li><li>Flexibility to work a retail schedule that includes nights, weekends, and sale events.
</li></ul><p>Raymour &amp; Flanigan proudly supports a drug free and smoke free work environment.
</p><div>Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.
</div><p>Raymour &amp; Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.</p></div>

Depot Customer Service Lead starting at $20 hourly

Waters

<div>Overview:
<div>
Highly experienced Customer Service Functional Lead with advanced SAP expertise to serve as the subject matter expert (SME) within a high-volume, transactional customer service environment. This role provides operational guidance and process oversight without direct people management responsibilities.</div><div>
The Functional Lead partners closely with Customer Service Representatives, Sales, Supply Chain, Finance, and IT to ensure transactional accuracy, process efficiency, and exceptional customer experience. The ideal candidate combines deep SAP knowledge with strong analytical capabilities and the ability to influence cross-functional stakeholders.</div>
Responsibilities:
<ul><li>Serve as an SAP Subject Matter Expert (SME) for chemistry/spare parts order management, pricing, billing, returns, credits, and assist with ECOMM/EDI.
</li><li>Oversee and support end-to-end Order processes to ensure accuracy, compliance, and efficiency.</li><li>
Act as the primary escalation point for complex transactional issues and system discrepancies.</li><li>
Monitor order flow, backlog, and metrics to proactively identify risks or bottlenecks.</li><li>
Partner with manager to analyze KPIs and recommend corrective actions or process improvements.</li><li>
Provide hands-on support during high-volume periods to ensure service levels are maintained.</li></ul>
Qualifications:
<ul><li>Advanced SAP (SD preferred) system expertise</li><li>
Order Management process ownership</li><li>
Escalation resolution and root cause analysis</li><li>
Process optimization and continuous improvement</li><li>
Cross-functional partnership and influence</li><li>
Data integrity and compliance oversight</li><li>
Operational reporting and KPI analysis</li></ul>
Company Description:
<div>
Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.</div><div></div><div><i><br>
Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.</i></div>
Key Words: SAP Continuous improvement Transaction management Sales Support Customer Support KPI Metrics Problem Solver Team Support Order Management #LI-Hybrid</div>

Customer Service Functional Lead

51Talk

<div>
 <p>
  <strong>
   About Us
  </strong>
 </p>
 <p>
  51Talk is a leading global online English education platform connecting teachers and students around the world through engaging one-on-one classes.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We&rsquo;re on a mission to make quality education accessible for everyone &mdash; anytime, anywhere.
 </p>
 <p>
  Join our Cairo team and be part of a dynamic, fast-growing EdTech company that values teamwork, innovation, and professional growth.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  🌟 What You&rsquo;ll Be Doing:
 </p>
 <ul>
  <li>
   Lead, coach, and inspire a team of advisors to consistently deliver exceptional support and service to students.
  </li>
  <li>
   Track performance metrics, conduct regular feedback sessions, and drive continuous improvement within the team.
  </li>
  <li>
   Ensure all processes and SOPs are followed to maintain excellent service quality at every touchpoint.
  </li>
  <li>
   Analyze student progress and teaching performance data to identify patterns, address challenges, and enhance results.
  </li>
  <li>
   Handle escalated cases and guide your team in resolving issues effectively to ensure high customer satisfaction.
  </li>
  <li>
   Collaborate with internal teams &mdash; including Academics, Sales, and Operations &mdash; to align service delivery with business objectives.
  </li>
  <li>
   Prepare regular performance reports and share insights to recommend operational improvements.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  ✅ What We&rsquo;re Looking For:
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree or higher.
  </li>
  <li>
   At least
   <strong>
    3 years of experience
   </strong>
   in Customer Service, Education, or Operations roles, including
   <strong>
    1+ year in a team leadership position
   </strong>
   .
  </li>
  <li>
   Excellent command of
   <strong>
    English
   </strong>
   (spoken and written).
  </li>
  <li>
   Strong leadership, communication, and analytical skills.
  </li>
  <li>
   A customer-first mindset, with genuine passion for
   <strong>
    education, coaching, and people development
   </strong>
   .
  </li>
  <li>
   Ability to work in a performance-driven, fast-paced environment.
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Service Team Lead

Defense Holdings, Inc.

Defense Holdings, Inc. (DHi)
<br><b>Location:</b> Hybrid (US)
<br><b>Employment Type:</b> Full-Time
<br><b>Department:</b> Client Services / Administration
<br><b>Reports To:</b> Client Services Manager
<br><br>
Position Summary
<br><br>
Defense Holdings, Inc. (DHi) is seeking a Customer Service Team Lead & Administrative Assistant to lead a team of customer service representatives while also providing administrative support. This role involves ensuring exceptional customer service and team performance, alongside overseeing administrative tasks to ensure smooth office operations.
<br><br>
Key Responsibilities
<br><br>
Customer Service Leadership
<br><br>
<ul>
<li>Supervise and mentor customer service representatives, ensuring high levels of service.</li>
<li>Address customer escalations and resolve complex issues promptly.</li>
<li>Develop and implement customer service training programs and quality assurance standards.</li>
</ul>
Administrative Support
<br><br>
<ul>
<li>Provide administrative support to the client services team, including scheduling meetings, organizing files, and preparing reports.</li>
<li>Coordinate client meetings, events, and office activities.</li>
<li>Manage office supplies and maintain office organization.</li>
</ul>
Performance Monitoring
<br><br>
<ul>
<li>Monitor team performance and set goals to meet client service standards.</li>
<li>Prepare regular performance reports and share feedback with the team.</li>
</ul>
Required Qualifications
<br><br>
<ul>
<li>Bachelor's degree in Business Administration, Communications, or related field.</li>
<li>2+ years of experience in customer service or administrative leadership.</li>
<li>Proficiency in Microsoft Office Suite and customer service software.</li>
<li>Strong organizational, communication, and problem-solving skills.</li>
</ul>
Preferred Qualifications
<br><br>
<ul>
<li>Experience in customer service within the defense or government contracting sectors.</li>
<li>Knowledge of customer service best practices and training programs.</li>
</ul>
Core Competencies
<br><br>
<ul>
<li>Leadership: Ability to inspire and lead a customer service team.</li>
<li>Customer-Centric: A strong focus on customer satisfaction and service excellence.</li>
<li>Organizational Skills: Strong administrative and organizational abilities to manage various tasks simultaneously.</li>
</ul>
Work Environment
<br><br>
<ul>
<li>Professional office environment (or hybrid/remote if applicable).</li>
<li>Occasional travel may be required.</li>
</ul>
Compensation & Benefits
<br><br>
Defense Holdings, Inc. (DHi) offers a competitive compensation package including:
<br><br>
<ul>
<li>Competitive base salary (commensurate with experience)</li>
<li>Medical, Dental, and Vision Insurance</li>
<li>401(k) with company match</li>
<li>Paid Time Off (PTO) and Holidays</li>
<li>Life and Disability Insurance</li>
<li>Professional development opportunities</li>
</ul>
Equal Opportunity Employer Statement
<br><br>
Defense Holdings, Inc. (DHi) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics in accordance with applicable laws.

Customer Service Team Lead & Administrative Assistant

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Customer Service Lead starting at $19 hourly

Customer Service Lead starting at $19 hourly

Depot Customer Service Lead starting at $20 hourly

Customer Service Functional Lead

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Customer Service Team Lead & Administrative Assistant

Customer Service Team Lead & Administrative Assistant