customer service lead

SpartanNash

<div><p>As a member of the C&amp;S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family&reg; portfolio of products, to locations in all 50 states.
</p><p></p><p>Our braggingly happy team members &mdash; ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists &mdash; create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company&rsquo;s own brick-and-mortar grocery stores, pharmacies and fuel centers.
</p><p></p><p>Ready to contribute to the success of our food solutions company? Apply now!</p><p></p><p><b>
Location:</b></p>
303 South Main Street - River Falls, Wisconsin 54022<p></p><p><b><br>
Position Summary:</b></p><p>
This role is responsible to provide and maintain a high standard of customer service in the store's front-end operations; to supervise and direct all front-end activities in absence of the Customer Service Manager and operations to ensure that the work shifts at the front end contribute to the financial best interests of the store. Complete all other duties as assigned in a timely manner.</p><p></p><p><b>
Here&rsquo;s what you&rsquo;ll do:
</b></p><ul><li><p>Accurately perform all transactions; cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, Ticket Master, and all other media in accordance with policies.</p></li><li><p>
Ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to perishable items.</p></li><li><p>
Knowledgeable of product locations in the store.</p></li><li><p>
Knowledge of advertised the Ad items, special prices, coupon deals or other features that apply to the store's sales program.</p></li><li><p>
Train others to perform all department activities and functions.</p></li><li><p>
Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.</p></li><li><p>
Handle spoiled/damaged products per established guidelines.</p></li><li><p>
Maintain a clean, attractive and well stocked department.</p></li><li><p>
Follow all PPE and Safety Guidelines</p></li><li><p>
Follow all Food Safety and Cleaning Expectations</p></li><li><p>
Follow Guest Experience Guidelines</p></li><li><p>
May be assigned tasks in other departments based on customer experience need</p></li><li><p>
Additional responsibilities may be assigned as needed</p></li></ul><p></p><p><b>
Here&rsquo;s what you&rsquo;ll need:
</b></p><ul><li><p>High school graduate or equivalent (GED)</p></li><li><p>
Proficient Computer (email, spreadsheets, etc)</p></li><li><p>
Ability to read, write, comprehend, and interpret documents</p></li><li><p>
Accounting/Bookkeeping skills</p></li><li><p>
Interpret/Analyze Financials</p></li><li><p>
Develop/ Manage Budgets</p></li><li><p>
Delegate/Direct/Implement</p></li><li><p>
Suggestive Selling/Knowledge of Products</p></li><li><p>
Detail Oriented</p></li></ul><p></p><p><b>
Physical Requirements:</b></p><p>
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.</p><p>
As part of our <b>People First</b> culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.</p><p></p><p>
SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.</p><p></p><p>
We are not able to sponsor work visas for this position.</p></div>

Customer Service Lead

OM Stone

<p>We&rsquo;re looking for a proactive, forward-thinking Customer Service Lead to join our team. This role is ideal for someone who takes ownership, thinks critically, and anticipates needs. The right person sets clear expectations, holds accountability, and coaches others to improve.</p><p>You&rsquo;ll use data to identify trends, make informed decisions, and proactively share insights with leadership to drive improvement. Above all, you lead with integrity, take initiative, and are committed to delivering a seamless customer experience.</p><p><b>SUMMARY:</b></p><p>The Customer Service Lead provides strong, hands-on leadership to the customer service team, setting clear direction, expectations, and accountability across all daily operations. This role is responsible for developing team members, driving performance, and overseeing orders, customer accounts, and all related communication to ensure a seamless experience and consistently high-quality service.</p><p>With a proactive and solutions-oriented mindset, the Lead anticipates customer and operational needs, addresses challenges before they escalate, and ensures clear, timely communication both internally and externally. Success in this role requires strong critical thinking, sound decision-making, and the ability to lead with integrity while fostering a team culture focused on ownership, responsiveness, and long-term relationship building.</p><p><b>ESSENTIAL RESPONSIBILITES </b></p><p><b>Account Management &amp; Customer Service</b></p><p>&middot; Proactively anticipate account needs, identify potential issues early, and implement solutions that strengthen long-term partnerships.</p><p>&middot; Balance customer satisfaction with company priorities, ensuring decisions support both strong service outcomes and overall business objectives.</p><p>&middot; Manage and resolve escalated customer concerns, ensuring issues are addressed quickly and thoroughly.</p><p>&middot; Build and maintain strong relationships with accounts through clear communication, responsiveness, and follow-through.</p><p>&middot; Ensure accurate and consistent documentation of customer activity, feedback, and resolutions.</p><p>&middot; Maintain a deep understanding of products, services, and processes to effectively support both customers and the internal team.</p><p>&middot; Ensure smooth order flow from intake through production by proactively identifying and resolving bottlenecks or miscommunications.</p><p><b>Team Leadership, Training &amp; Development</b></p><p>&middot; Actively build and maintain a team culture of ownership, urgency, and accountability, with a strong focus on delivering a reliable and consistent customer experience.Coach, mentor, and develop team members to strengthen performance, decision-making, and ownership.</p><p>&middot; Develop and drive initiatives that strengthen and elevate the Customer Service team.</p><p>&middot; Create and implement training programs, tools, and resources that support team growth and consistency.</p><p>&middot; Hold team members accountable to established standards, addressing performance gaps directly while supporting growth and consistency.</p><p>&middot; Facilitate regular team meetings to align priorities, communicate updates, and address challenges proactively.</p><p>&middot; Foster a team culture centered on accountability, collaboration, and continuous improvement.</p><p>&middot; Remain actively involved in daily customer service operations, stepping in as needed to support the team and ensure execution meets expectations.</p><p><b>Operational Excellence &amp; Process Improvement</b></p><p>&middot; Own and improve customer service workflows, systems, and procedures to drive efficiency and consistency.</p><p>&middot; Identify gaps in processes and implement proactive solutions that reduce errors and improve the customer experience.</p><p>&middot; Partner cross-functionally to ensure alignment between customer service, production, and overall business operations.</p><p>&middot; Monitor team performance, workload distribution, and efficiency to optimize resources.</p><p>&middot; Ensure adherence to company policies while continuously improving standards and best practices.</p><p>&middot; Make informed, timely decisions that balance customer needs with the company&rsquo;s best interests, including operational efficiency and long-term sustainability.</p><p>&middot; Leverage data and feedback to drive informed decision-making and refine service strategies.</p><p>&middot; Collect and analyze customer service data, identify trends, and communicate key insights and recommendations to leadership and cross-functional stakeholders.</p><p><b>QUALIFICATIONS</b></p><ul><li>Bachelor&rsquo;s Degree (BA) from four-year college or university, or two years of customer service team management experience</li><li>Computer skills required: Microsoft Office Suite</li><li>Experience handling escalated customer issues and complex accounts</li><li>Proven ability to coach, mentor, and support team members&rsquo; growth</li><li>Strong communication skills with the ability to balance empathy and clarity</li><li>Ability to lead by example and foster a positive, team-focused environment</li><li>Comfortable setting clear expectations and supporting team accountability</li><li>Highly organized with strong attention to detail and follow-through</li><li>Proactive mindset&mdash;identifies issues early and works collaboratively toward solutions</li><li>Ability to track and interpret customer service metrics to drive improvements</li></ul><p>Pay: $65,000.00 - $75,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>How many years of customer service experience in an office setting do you have?</li><li>How many years of process improvement experience do you have?</li><li>How many years of coaching or developing team members do you have?</li></ul><p>Experience:</p><ul><li>managing a customer service team: 2 years (Required)</li></ul><p>Ability to Commute:</p><ul><li>Hillsboro, OR 97124 (Required)</li></ul><p>Work Location: In person</p>

Customer Service Lead - Granite Wholesale Manufacturing

Raymour & Flanigan

<p></p><div><div><b>Who we are:</b>
</div><div>With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! That's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!
</div><div></div><div><b>What you'll do:
</b></div><div>As a Customer Service Lead, you will play an important role in the lifecycle of every customer's purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments, and skillfully acknowledging customer questions and concerns. You will work independently as well as support a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.
</div><div></div><div><b>What we need from you is:</b>
</div><ul><li>Consistently to provide genuine, friendly, personable, and professional service.
</li><li>Effective communication, interpersonal, and organizational skills in person and on the phone.
</li><li>Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
</li><li>Liaison between senior leadership and team members.
</li><li>Proactively resolve escalated customer issues.
</li><li>Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
</li><li>Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.</li>
</ul>
<div><b>We can't wait to get to know you!</b></div>
<div>
For a more detailed look into this role click here</div>
<div>
or copy and paste the following link if using a mobile device</div>
<div>
</div><div>https://recruiting.adp.com/portal-upload/RMPOD3WebDocument/2025/1/clientdata_1147511/17/1555/395a1ba7-098e-4321-9995-e7770996098d.docxhttps://recruiting.adp.com/portal-upload/RMPOD3WebDocument/2024/6/clientdata_1147511/4/1555/acc87ee8-b0cc-448a-ad13-6442429c04d7.pdf</div>
<div>
</div><p>Raymour &amp; Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.</p>
<p>
Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.</p>
<p>
We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.</p>
<p>
Raymour &amp; Flanigan proudly supports a drug and smoke-free work environment.</p>
<div>
Customer service representative Customer Service Lead Customer Service Assistant Manager Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)<br>
</div><br>
<p></p>Req Benefits: Raymour &amp; Flanigan offers competitive compensation and a comprehensive benefits package: * Excellent Health, Dental &amp; Vision Coverage * 401(k) with a Company Match * Paid Vacation and Holidays * Health Savings Account * Flexible Spending Account * Training and Development * Tuition Reimbursement Program * Generous Merchandise Discount * Short &amp; Long Term Disability * Group Life Insurance * Specified Disease Insurance</div>

Customer Service Lead Starting at $19 hourly

<div></div><div><div>At Raymour &amp; Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!</div>
<p><b>
Expectations:</b></p>
<ul>
<li>Dedicated team builder.</li>
<li>Exceptional ability in implementing multiple assignments.</li>
<li>Outstanding analytical problem-solving skills.</li>
<li>Excellent communications and interpersonal skills.</li>
<li>Flexible and adapt well to changing organizational needs.</li>
<li>Liaison between senior management and staff members.</li>
<li>Proactively resolve escalated customer issues.</li>
<li>Resolve customer service issues.</li>
<li>Provide consumer resolutions in a call center/retail environment.</li>
<li>Inspect furniture returns and exchanges.</li>
<li>Proactively resolve escalated customer service issues.</li>
<li>Execute warranty protection plans.</li>
<li>Able to identify opportunities and find solutions for continuous improvement.</li>
<li>Act as liaison between the customers, repair technicians and delivery teams.</li>
<li>Communicate delivery concerns with the operation management team.</li>
<li>Maintain repair technician vehicle records and product supplies.</li>
<li>Perform additional functions that may be assigned at the discretion of management.</li>
</ul>
<p><b>Qualifications:</b></p>
<ul>
<li>Excellent phone etiquette.</li>
<li>Interpersonal skills.</li>
<li>Ability to multi-task.</li>
<li>Strong computer skills.</li>
<li>Proven customer service skills.</li>
<li>Prior supervisory or leadership experience.</li>
<li>Ability to work independently as well as in a team setting.</li>
<li>Experience in a fast-paced environment.</li>
<li>High School Diploma or equivalent.</li>
<li>Flexibility to work a retail schedule that includes nights, weekends, and sale events.</li>
</ul>
<p>Raymour &amp; Flanigan proudly supports a drug free and smoke free work environment.</p>
<div>
Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.</div>
<p>
Raymour &amp; Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.</p><br>
<br>
Req Benefits: Raymour &amp; Flanigan offers competitive compensation and a comprehensive benefits package: * Excellent Health, Dental &amp; Vision Coverage * 401(k) with a Company Match * Paid Vacation and Holidays * Health Savings Account * Flexible Spending Account * Training and Development * Tuition Reimbursement Program * Generous Merchandise Discount * Short &amp; Long Term Disability * Group Life Insurance * Specified Disease Insurance</div>

Depot Customer Service Lead Starting at $20 Hourly

Multinet | UP

<div>
 <p>
  <strong>
   Discover Multinet Up
  </strong>
 </p>
 <p>
  Starting its operations in 1999 with a meal card solution developed to meet the lunch needs of office workers, and becoming a subsidiary of the French Up Group in 2010, we are now a group serving in dozens of different areas.
 </p>
 <p>
  Institutions that choose our solutions gain significant advantages in cost efficiency and operational effectiveness in expense management, as well as in employee satisfaction and loyalty. As Multinet Up, we value the benefits we provide to the individuals who are the ultimate users of our solutions as much as we consider the needs of the institutions. From a secure, practical, next-generation payment experience to the widespread availability of spending points, the diversity of digital usage options, and the collaborations we have developed, we offer a 360-degree designed set of advantages.
 </p>
 <p>
  In 2016, we consolidated all our R&amp;D activities under one roof and transformed our IT department into a technopark company. Our technology company, Inventiv, operates in the fields of mobile payment, mobile application solutions, and cybersecurity.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The Privileges of Joining the Multinet Up Family
  </strong>
 </p>
 <p>
  <strong>
   Flexible Work Arrangement:
  </strong>
  With our hybrid work model, you have the flexibility to work from the office or from home.
 </p>
 <p>
  <strong>
   Two Continents, One Company:
  </strong>
  We have offices on both the Asian and European sides of Istanbul. Choose the office that's most convenient for you.
 </p>
 <p>
  <strong>
   Supportive and Agile Work Environment:
  </strong>
  We promote teamwork and have a fast and efficient work culture.
 </p>
 <p>
  <strong>
   Career Development:
  </strong>
  We value your professional growth and offer various training and development opportunities.
 </p>
 <p>
  <strong>
   Social Events:
  </strong>
  We organize fun and social activities that strengthen team spirit.
 </p>
 <p>
  <strong>
   Birthday Leaves:
  </strong>
  Enjoy a special day off on your birthday to celebrate and have fun!
 </p>
 <p>
  <strong>
   Special Support for Women Employees:
  </strong>
  We provide maternity and motherhood assistance, celebrate Women's Day with a holiday, and collaborate with the Women in Sales Network Program to support our female sales teams.
 </p>
 <p>
  <strong>
   We're There for Our Parents:
  </strong>
  We offer leave for our employees to spend special moments with their families, such as on report card days.
 </p>
 <p>
  <strong>
   Award-Winning Employee Experience
  </strong>
 </p>
 <p>
  We are proud to be recognized with the
  <strong>
   Excellent Employee Experience Certification
  </strong>
  from Happy Place to Work and the
  <strong>
   Best Employee Experience Company
  </strong>
  award from Nice Medya.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are currently seeking a
  <strong>
   ''Customer Service Team Lead''
  </strong>
  to join our team with the following qualifications:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree
  </li>
  <li>
   Minimum of 3 years of experience in team management
  </li>
  <li>
   Proficiency in MS Office applications
  </li>
  <li>
   Proven ability to thrive in a fast-paced, multitasked, results-oriented environment
  </li>
  <li>
   Strong written and verbal communication skills
  </li>
  <li>
   Excellent analytical skills with experience in report preparation and analysis
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <ul>
  <li>
   Manage daily operations of the customer service team
  </li>
  <li>
   Conduct performance evaluations of team members and develop improvement plans
  </li>
  <li>
   Analyze customer feedback and implement strategies for enhancement
  </li>
  <li>
   Optimize customer service processes and procedures
  </li>
  <li>
   Design training programs to ensure high-quality customer service
  </li>
  <li>
   Stay updated with new customer service technologies and tools
  </li>
  <li>
   Collaborate with other departments to enhance overall customer experience
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About Our Team
  </strong>
 </p>
 <p>
  We remember to have fun while we are working, constantly learn from each other and know that ongoing and open communication opens every door. Would you like to join us? Remember: It does not matter where you live, because we offer a hybrid working model regardless of location.
 </p>
 <p>
  <br/>
 </p>
 <p>
  *6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu kapsam&inodot;nda verilerinizin i&scedil;lenmesinden do&gbreve;an haklar&inodot;n&inodot;z ve &ldquo;&Ccedil;al&inodot;&scedil;an Aday&inodot; Ayd&inodot;nlatma Metni&rdquo;mize Multinet Up web sitemizden ula&scedil;abilirsiniz.&rdquo;
 </p>
</div>


Customer Service Team Lead

Bass Pro Shops

<b>POSITION SUMMARY:</b><br>
Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include: merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities.
<br><br>
<b>ESSENTIAL FUNCTIONS:</b><br>
<ul>
<li>Supports the GSM / DM in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals.</li>
<li>Provides daily direction to the associates within the department.</li>
<li>Prepares to-do / Task lists.</li>
<li>Executes all merchandising directives i.e. “Top 25 list”, “Extreme Savings” items, etc. maintain all plan-o-grams as set by the Corporate Office.</li>
<li>Insures a pleasant and productive shopping experience for all customers.</li>
<li>Assists the GSM / DM and Human Resources Manager to staff the department with “service” oriented associates; participates in interviewing and makes recommendations for selection; coordinates training; consults with GSM and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment.</li>
<li>Resolves customer and associate opportunities with GSM / DM and HR Manager.</li>
<li>Maintains a high level of personal Customer Service; achieves better than Company average customer service results (surveys, secret shops, etc.).</li>
<li>Remains Product “expert” through ongoing product knowledge training; conducts product demos to entire staff.</li>
<li>Assists the GSM / DM with coordination of all “Special Events”; maintenance of pricing and UPC integrity; determining proper assortments; accuracy of inventory; proper display, signing and pricing of all advertised items.</li>
<li>Assists the GSM / DM in carrying out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing, training, planning, assigning and directing work, measuring and evaluating performance, addressing complaints and resolving problems, maintaining a positive, harassment free working environment for all associates.</li>
<li>Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by:</li>
<li>identifying and evaluating customers needs,</li>
<li>making product recommendations based off of this analysis,</li>
<li>promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up.</li>
<li>ALL OTHER DUTIES AS ASSIGNED</li>
</ul>
<b>EXPERIENCE/QUALIFICATIONS:</b><br>
<ul>
<li>Minimum Degree Required: High School Diploma or equivalent</li>
<li>Experience: 2 to 4 years in Retail Sales</li>
<li>Supervisory experience is a plus</li>
</ul>
<b>KNOWLEDGE, SKILLS, AND ABILITY:</b><br>
<ul>
<li>Ability to calculate figures and amounts such as discounts, commissions, and percentages</li>
<li>Ability to read and analyze certain reports</li>
<li>Ability to effectively present information and respond to questions from Managers, associates, customers, and the general public</li>
<li>Ability to conduct meetings and presentations to groups</li>
<li>Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems</li>
<li>Demonstrated strong interpersonal skills. Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff</li>
</ul>
<b>TRAVEL REQUIREMENTS:</b><br>
<ul>
<li>N/A</li>
</ul>
<b>PHYSICAL REQUIREMENTS:</b><br>
<ul>
<li>Constantly stand and/or walk during shift</li>
<li>Occasionally ascend or descend ladders, stairs, ramps, etc.</li>
<li>Constantly communicate with others to exchange information</li>
<li>Occasionally repeat motions that may include the wrists, hands and/or fingers</li>
<li>Occasionally operate machinery and/or power tools</li>
<li>Occasionally operate motor vehicles or heavy equipment</li>
<li>Light work that includes moving objects up to 20 pounds constantly, may occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed)</li>
<li>Occasionally work in tight and confined spaces</li>
<li>Occasionally work in noisy environments</li>
</ul>
<b>INDEPENDENT JUDGEMENT:</b><br>
<ul>
<li>Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.</li>
</ul>
<b>Full Time Benefits Summary:</b><br>
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
<br><br>
<ul>
<li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>Health Savings Account</li>
<li>Flexible Spending Account</li>
<li>Voluntary benefits</li>
<li>401k Retirement Savings</li>
<li>Paid holidays</li>
<li>Paid vacation</li>
<li>Paid sick time</li>
<li>Bass Pro Cares Fund</li>
<li>And more!</li>
</ul>
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
<br><br>
Reasonable Accommodations
<br>Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
<br>If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us athrcompliancebasspro.com.
<br>Cabela's

Philip Morris International U.S.

<div><div><div><p>Job Title: Supply &amp; Customer Service Quality Lead</p></div><p></p><div><p><br>
Location: Stamford, CT/ or other US PMI sites</p></div><div><p>
Reports To: Manager, Supply &amp; Customer Service Quality US</p></div><div><p>
Job Type: Full-Time</p></div><p></p><div><p><br>
Be a part of a revolutionary change!</p></div><p></p><div><p><br>
At Philip Morris International (PMI), we&rsquo;ve chosen to do something incredible. We&rsquo;re totally transforming our business and building our future on one clear purpose &ndash; to deliver a smoke-free future.</p></div><p></p><div><p><br>
With huge change, comes a huge opportunity. So, if you join us, you&rsquo;ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Our success depends on people who are committed to our purpose and have an appetite for progress.</p></div><p></p><div><p><br>
Our beautiful HQ in Stamford, CT is just steps away from the Stamford Metro-North Train Station and easily accessible from NYC.</p></div><p></p><div><p><br>
Your &lsquo;day to day&rsquo;</p></div><p></p><div><p><br>
The Supply &amp; Customer Service Quality Lead is accountable for the quality oversight of supply and customer service operations across the U.S. market, ensuring that all activities&mdash;from inbound materials to final product distribution&mdash;meet internal standards, regulatory requirements, and customer expectations. This role is key to driving continuous improvement, risk mitigation, and supporting PMI&rsquo;s transformation toward a smoke-free future.</p></div><p></p><div><p><br>
Quality Oversight in Logistics:</p></div><div><ul><li>Lead quality oversight of transportation and distribution processes to ensure compliance with PMI QMS.</li></ul></div><div><ul><li>Coordinate the investigation and resolution of logistics-related non-conformances (e.g., damage, contamination, mislabeling, temperature excursions).</li></ul></div><div><ul><li>Develop and implement corrective and preventive actions (CAPAs) in collaboration with cross-functional teams.</li></ul></div><p></p><div><p><br>
Stakeholder Collaboration &amp; SOP Development:</p></div><div><ul><li>Act as the quality owner with internal and external stakeholders&mdash;including operations, quality, logistics, and IT teams&mdash;to define logistics-related processes and identify continuous improvement opportunities.</li></ul></div><div><ul><li>Lead the development of Standard Operating Procedures (SOPs) to ensure clarity, compliance, and alignment with PMI standards.</li></ul></div><div><ul><li>Connect regularly with warehouse personnel across the PMI network to address quality-related topics and ensure timely updates on quality status.</li></ul></div><p></p><div><p><br>
 Reverse Logistics &amp; Product Integrity:</p></div><div><ul><li>Define and oversee reverse logistics quality processes, including return product disposition and sustainability-focused initiatives.</li></ul></div><div><ul><li>Ensure traceability and integrity of smoke-free products throughout the supply chain.</li></ul></div><p></p><div><p><br>
Data Analysis &amp; Reporting:</p></div><div><ul><li>own logistics, quality performance monitoring (e.g., damage rates, returns, audit findings) to identify trends and improvement opportunities.</li></ul></div><div><ul><li>Prepare and present quality performance reports to internal stakeholders.</li></ul></div><p></p><div><p><br>
Training &amp; Compliance:</p></div><div><ul><li>Define Training strategy for logistics and warehouse personnel on quality standards, handling procedures, and hygiene protocols.</li></ul></div><div><ul><li>Ensure compliance with internal policies, ISO standards, and tobacco industry regulations.</li></ul></div><p></p><div><p><br>
Support to Customer Service Quality:</p></div><div><ul><li>Provide expert quality support to the Customer Care department</li></ul></div><div><ul><li>Collaborate with stakeholders to address customer complaints and feedback related to logistics.</li></ul></div><div><ul><li>Provide quality input for recall coordination and PRSSM processes.</li></ul></div><p></p><div><p><br>
Who we&rsquo;re looking for:</p></div><div><p>
University degree in Supply Chain, Quality, Logistics, or related field; Equivalent skills through proven experience are also sufficient.</p></div><div><p>
At least 3 years&rsquo; experience in Supply Chain, Quality, Logistics, Management, Distribution, Warehousing and/or Transportation required.</p></div><div><ul><li>Strong knowledge of GMP, ISO 9001, and regulatory requirements for tobacco or nicotine-containing products.</li></ul></div><div><ul><li>Experience with root cause analysis, CAPA, and audit processes.</li></ul></div><div><ul><li>Proficiency in data analysis tools (Excel, Power BI, SAP).</li></ul></div><div><ul><li>Excellent communication, problem-solving, and cross-functional collaboration skills.</li></ul></div><div><ul><li>Experience working with Customer Care and call center operations, including handling and analysis of customer complaints within a regulated or quality-driven environment.</li></ul></div><div><p>
 - Experience in smoke-free product logistics or regulated consumer goods.</p></div><div><ul><li>Familiarity with sustainability and ESG-linked logistics practices.</li></ul></div><div><ul><li>Lean Six Sigma certification or equivalent is a plus.</li></ul></div><p></p><div><ul><li><p><br>
Legally authorized to work in the U.S.</p></li></ul></div></div><p></p><div><div><p><br>
What we offer</p></div><div><ul><li><p>
We offer a competitive base salary, annual bonus (applicable based on level of position), great medical, dental and vision coverage, 401k with a generous company match, incredible wellness benefits, commuter benefits, pet insurance, generous PTO, and much more!
</p></li></ul></div><div><ul><li><p>We have implemented Smart Work, a hybrid model of working that promotes flexibility in the workplace.</p></li></ul></div><div><ul><li><p>
Seize the freedom to define your future and ours. We&rsquo;ll empower you to take risks, experiment, and explore.</p></li></ul></div><div><ul><li><p>
Be part of an inclusive, diverse culture where everyone&rsquo;s contribution is respected; Collaborate with some of the world&rsquo;s best people and feel like you belong.</p></li></ul></div><div><ul><li><p>
Pursue your ambitions and develop your skills with a global business &ndash; our staggering size and scale provides endless opportunities to progress.</p></li></ul></div><div><ul><li><p>
Take pride in delivering our promise to society: To improve the lives of millions of smokers.</p></li></ul></div><p></p><div><p><br>
PMI is an Equal Opportunity Employer.</p></div><p></p><div><p><br>
PMI is headquartered in Stamford, Conn., and its U.S. affiliates have more than 2,300 employees.</p></div><p></p><div><p><br>
PMI has been an entirely separate company from Altria and Philip Morris USA since 2008. PMI&rsquo;s affiliates first entered the U.S. market following the company&rsquo;s acquisition of Swedish Match in late 2022. Philip Morris International and its U.S. affiliates are working to deliver a smoke-free future. Since 2008, PMI has invested $12.5 billion globally to develop, scientifically substantiate and commercialize innovative smoke-free products for adults who would otherwise continue to smoke with the goal of transitioning legal-age consumers who smoke to better alternatives. In 2022, PMI acquired Swedish Match &ndash; a leader in oral nicotine delivery &ndash; creating a global smoke-free champion led by the IQOS and ZYN brands. The U.S. Food and Drug Administration has authorized versions of PMI&rsquo;s IQOS electronically heated tobacco devices and Swedish Match&rsquo;s General snus as Modified Risk Tobacco Products and renewal applications for these products are presently pending before the FDA. For more information, please visit www.pmi.com/us and www.pmiscience.com.</p></div></div><p></p><div><p><br>
#LI-LS1 #PMIUS #LI-Onsite</p></div></div>

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