customer service lead

Parsons

<div>In a world of possibilities, pursue one with endless opportunities. Imagine Next! 

At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what&rsquo;s possible. 
Job Description:
Parsons is looking for an amazingly talented Customer Service Lead to join our team! The Customer Service Lead will be ensuring organization&rsquo;s customers receives positive experience and feel valued. The position is responsible for conducting customer mapping, designing customer journeys and strategies to effectively manage queries, provide relevant resolutions and deliver high level of customer satisfaction. The person will also be responsible for training and supervising customer service representatives.
What You'll Be Doing:<ul><li>
Deploy and manage a full time Customer Services (CS) Contract Performance Area support team comprising of managerial and administrative personnel to deliver the Scope of Services</li><li>
Support and participate in the development of Customer Services Plan (CSP) and identify areas for improvement and assist Management in implementing the changes.</li><li>
Support Management in the development of a Customer Charter which will define the relationship with its customers and stakeholders.</li><li>
Review the operations of the Customer Services Center (CSC) and support Management in the implementation of improvements.</li><li>
Review and implement the QPRO, RO and the related permitting requirement including manuals for the Business</li><li>
Review the current processes of Customer Engagement and consolidate, analyze and provide feedback and improvement recommendations.</li><li>
Support Management in developing institutional and operational responses to customer feedback and changes in customer sentiment needs and usage of the networks.</li><li>
Implement a comprehensive knowledge transfer process which will be in effect throughout the contract duration to guarantee the structured learning and development personnel.</li><li>
Assess the transfer of knowledge through appraisals and implement succession planning processes to ensure that staff retains core knowledge, skills and expertise.</li><li>
Review essential supply chains to ensure they are functioning optimally in support of assets and networks.</li><li>
Contribute to the development of strategies to support Qatarisation initiatives and Organisational development activities.</li></ul>
What Required Skills You'll Bring:<ul><li>
BSc, BEng, BA is a minimum requirement (Educational qualifications should be obtained from creditable and certified University or equivalent Colleges)</li><li>
Required relevant Chartered status and Professional License(s)</li><li>
Qualified professional who has reached the Senior Management level; capable of providing planning, leadership, direction, and technical expertise to manage complex tasks and multi-discipline projects.</li><li>
Minimum 25 years of experience in a relevant area, with at least 12 years in a leading role.</li><li>
Both regional and international experience is required. Minimum of 8 years of experience shall be gained working in North America, W. Europe, Australia or equivalent</li><li>
Ability to exceptionally communicate verbally and in writing in English is required. Knowledge of Arabic is an asset.</li></ul>
What Desired Skills You'll Bring:<ul><li>
Excellent knowledge of Microsoft Office Packages and other tools for daily business needs.</li><li>
Has worked in the development and implementation of QMS.</li></ul>
Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.
We truly invest and care about our employee&rsquo;s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest&mdash;APPLY TODAY!<div>
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.</div></div>
 <div><div><div>COMPETITIVE BENEFIT OFFERINGS</div></div><div><div><div> 
Financial Wellness</div><div> 
We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.</div></div><div><div>
Work Life Harmony</div><div> 
Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.</div></div><div><div>
Career Development</div><div> 
We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.</div></div><div><div> 
Veteran Support</div><div> 
We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.</div></div><div><div>
Mind &amp; Body</div><div> 
At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.</div></div><div><div>
Health</div><div> 
Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.</div></div></div></div>

Customer Service Lead

Greenwich Health & Wellness

Job SummaryThe Certified Pharmacy Technician &ndash; Customer Service Lead is responsible for leading day-to-day customer service operations within a high-volume compounding pharmacy environment. This role ensures all provider and patient inquiries are handled accurately, efficiently, and in full compliance with HIPAA and Texas State Board of Pharmacy (TSBP) regulations.This is a working lead role, meaning you will actively handle calls and tickets while coaching team members, managing workflow, and ensuring service excellence across every interaction.Why This Role MattersIn a compounding pharmacy, customer service is not a traditional call center function. Every interaction directly impacts:<ul><li>Patient therapy timelines</li><li>Provider relationships</li><li>Regulatory compliance</li></ul>Accuracy, urgency, and professionalism are critical to success.Key ResponsibilitiesCustomer Service Operations<ul><li>Lead all shift-level customer service activities including inbound calls, tickets, and inquiries</li><li>Serve as a working lead by handling provider and patient interactions alongside the team</li><li>Monitor ticket queues (FreshDesk or similar) to ensure SLA compliance</li><li>Manage priority and urgent requests with appropriate escalation</li><li>Ensure accurate and complete documentation for all interactions</li></ul>Provider &amp; Patient Support<ul><li>Respond to provider inquiries regarding prescription status, order tracking, and product availability</li><li>Assist patients with prescription updates, refill eligibility, and order status</li><li>Ensure all communications are accurate, professional, and compliant</li><li>Route and track complaints through resolution</li></ul>HIPAA &amp; Compliance<ul><li>Enforce strict HIPAA compliance and patient verification procedures</li><li>Ensure all team members follow proper privacy and documentation standards</li><li>Escalate any potential compliance or privacy concerns immediately</li></ul>Team Leadership &amp; Coaching<ul><li>Provide real-time coaching and feedback to customer service team members</li><li>Monitor performance, accuracy, and communication quality</li><li>Support onboarding and training of new hires</li><li>Reinforce accountability and service standards</li></ul>Queue &amp; Workflow Management<ul><li>Manage ticket distribution and workload balancing</li><li>Monitor response and resolution times</li><li>Identify trends, bottlenecks, and process gaps</li><li>Partner with internal teams (Pharmacy, Operations, Data Entry) to resolve issues</li></ul>Escalation Management<ul><li>Handle complex provider and patient escalations</li><li>Escalate systemic or unresolved issues to leadership with full documentation</li><li>Ensure timely follow-up and resolution</li></ul>QualificationsRequired<ul><li>Active Certified Pharmacy Technician (CPhT) certification</li><li>Active Texas Pharmacy Technician registration (TSBP)</li><li>2&ndash;3+ years of pharmacy, healthcare customer service, or patient support experience</li><li>Strong knowledge of HIPAA compliance and patient privacy practices</li><li>Experience with ticketing systems (FreshDesk or similar)</li><li>Proven ability to lead, coach, and manage a team in a fast-paced environment</li><li>Excellent communication and problem-solving skills</li></ul>Preferred<ul><li>Experience in a compounding pharmacy (503A/503B) environment</li><li>Familiarity with pharmacy systems and prescription workflows</li><li>Experience managing high-volume customer service queues</li><li>Background in process improvement or SOP development</li></ul>Key Competencies<ul><li>Strong attention to detail and accuracy</li><li>Ability to manage high-volume workload with professionalism</li><li>Leadership presence and coaching ability</li><li>Sound judgment in escalation and decision-making</li><li>Ability to identify patterns and operational issues</li><li>Patient-first and provider-focused mindset</li></ul>Work Environment<ul><li>Onsite role (not remote)</li><li>Fast-paced, high-volume customer service environment</li><li>Extended sitting, computer, and phone use required</li><li>May require flexible scheduling, including extended hours or weekends</li></ul>Equal Opportunity EmployerGreenwich Rx is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate based on any protected status.Pay: $20.00 - $27.19 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Certified Technician Customer Service Lead

Burlington Stores

<div>If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead! 
Overview:
As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you&rsquo;ll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You&rsquo;ll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You&rsquo;ll ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You&rsquo;ll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently. 
Key Responsibilities:<ul><li>
Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
</li><li>Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.</li><li>
Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
</li><li>Coordinate meal and break periods and monitor schedule adherence.</li></ul> 
Requirements:
Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time. 
Come join our team. You&rsquo;re going to like it here! 
You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington&rsquo;s benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us. 
Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. 
Base Pay: $17 per hour - $17 per hour</div>

Customer Service Lead - Part-Time

<div>If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead !
Overview:
As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you&rsquo;ll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You&rsquo;ll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You&rsquo;ll ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You&rsquo;ll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.
Key Responsibilities:
<ul><li>Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.</li>
<li>Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.</li>
<li>Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.</li>
<li>Coordinate meal and break periods and monitor schedule adherence.</li>
</ul>Requirements:
Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.
Come join our team. You&rsquo;re going to like it here!
You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington&rsquo;s benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.
Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Base Pay: $16.00 per hour - $16.00 per hour
Location 00101 - Nashua
Posting Number P1-1076072-2
Address 51 Gusabel Avenue
Zip Code 03063
Position Type Regular Part-Time
Career Site Category Store Associate
Position Category Retail Store
Base Pay $16.00 - $16.00 per hour</div>

<div>If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead! 
Overview:
As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you&rsquo;ll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You&rsquo;ll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You&rsquo;ll ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You&rsquo;ll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently. 
Key Responsibilities:<ul><li>
Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
</li><li>Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.</li><li>
Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
</li><li>Coordinate meal and break periods and monitor schedule adherence.</li></ul> 
Requirements:
Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time. 
Come join our team. You&rsquo;re going to like it here! 
You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington&rsquo;s benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us. 
Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. 
Base Pay: $14.50 per hour - $14.50 per hour</div>

<div>If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead !
Overview:
As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you&rsquo;ll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You&rsquo;ll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You&rsquo;ll ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You&rsquo;ll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.
Key Responsibilities:
<ul><li>Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.</li>
<li>Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.</li>
<li>Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.</li>
<li>Coordinate meal and break periods and monitor schedule adherence.</li>
</ul>Requirements:
Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.
Come join our team. You&rsquo;re going to like it here!
You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington&rsquo;s benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.
Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Base Pay: $16.50 per hour - $16.50 per hour
Location 00426 - Madison Heights
Posting Number P1-1076257-7
Address 6905 Odana Road
Zip Code 53719
Position Type Regular Part-Time
Career Site Category Store Associate
Position Category Retail Store
Base Pay $16.50 - $16.50 per hour</div>

EVcare

We are looking for a reliable, positive, and proactive Customer Service &amp; Store Lead to manage daily store operations at EvCare while delivering exceptional customer service. The role combines hands-on customer care, active sales, team leadership, logistics coordination, and minor technical support.This is a performance-driven role where earnings have no upper limit. The position is based on achieving and exceeding monthly revenue targets, with unlimited upward potential to significantly increase total compensation through a generous bonus structure.Key ResponsibilitiesCustomer Service &amp; Sales<ul><li>Provide high-quality customer service to all visitors, addressing inquiries, resolving complaints, and ensuring a positive shopping experience.</li><li>Actively engage in sales and product recommendations to meet and exceed monthly revenue targets.</li><li>Handle customer care, after-sales support, Social Media Post and follow-ups professionally.</li></ul>Store Operations &amp; Leadership<ul><li>Lead and supervise daily store activities, including opening/closing procedures.</li><li>Manage store logistics, inventory, product display, and minor installations/coordination.</li><li>Oversee team members, assign tasks, and ensure all staff maintain high standards of service and professionalism.</li><li>Issue polite and clear instructions while maintaining full respect toward team members and customers at all times.</li></ul>Administrative &amp; Coordination<ul><li>Coordinate with suppliers, delivery teams, and management for smooth operations.</li><li>Maintain accurate records of sales, stock, and customer interactions.</li><li>Prepare and submit required reports on time.</li></ul>Additional Duties<ul><li>Use personal vehicle for business purposes (customer visits, deliveries, pickups) when required.</li><li>Record and submit monthly business travel and fuel expenses for reimbursement.</li><li>Perform any other tasks assigned by management to support store growth.</li></ul>Working Conditions<ul><li>Managerial role (compensation is linked to performance and revenue achievement).</li></ul>Compensation &amp; Benefits<ul><li>Attractive compensation package based on a combination of fixed basic salary + performance bonus.</li><li>Bonus Structure: Generous monthly bonus with no ceiling &mdash; earnings increase significantly as monthly revenue targets are achieved and exceeded.</li><li>Employer-provided housing or compensation as mutual agreed.</li><li>Fuel and business travel expenses reimbursed monthly upon proper submission.</li><li>Annual leave entitlement as per Qatar Labour Law.</li></ul>Important Note: Candidates must submit their expected salary package (fixed component + expected total earnings) along with their application. Final package will be discussed during the interview based on experience and performance expectations.Requirements &amp; Qualifications<ul><li>Previous experience in retail, customer service, or store leadership (minimum 2 years preferred).</li><li>Strong communication and interpersonal skills with a positive, welcoming attitude.</li><li>Proven ability to lead a small team and drive sales/revenue.</li><li>Valid Qatar Driving Licence is mandatory.</li><li>Own car preferred (for business use with fuel reimbursement).</li><li>Physically fit and able to handle light installations and store tasks.</li><li>High level of honesty, reliability, and professionalism.</li><li>Knowledge of English and Arabic is plus but not relevant.</li></ul>Personal Attributes<ul><li>Customer-focused and service-oriented.</li><li>Positive attitude with zero tolerance for negativity.</li><li>Strong sense of ownership, ambition, and accountability.</li><li>Respectful leader who leads by example and motivates the team.</li></ul>Job Types: Full-time, PermanentWork Location: In person

Customer Service Store Lead

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