customer service lead

Burlington Stores

<div>If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead! 
Overview:
As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you&rsquo;ll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You&rsquo;ll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You&rsquo;ll ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You&rsquo;ll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently. 
Key Responsibilities:<ul><li>
Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
</li><li>Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.</li><li>
Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
</li><li>Coordinate meal and break periods and monitor schedule adherence.</li></ul> 
Requirements:
Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time. 
Come join our team. You&rsquo;re going to like it here! 
You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington&rsquo;s benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us. 
Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. 
Base Pay: $18 per hour - $18 per hour</div>

Customer Service Lead - Part-Time

Avis Rent-A-Car

Job Overview We are seeking a dynamic and motivated Lead Service Agent to join our team and elevate the customer experience through exceptional service and leadership. In this pivotal role, you will oversee daily operations at our service center, coordinate team activities, and ensure quality control of our product. This is an exciting opportunity for a proactive professional passionate about delivering top-tier service in a fast-paced environment.Duties<ul><li>Lead and motivate a team of service agents to achieve high standards of operational efficiency</li><li>Locate and report damage for our fleet of vehicles</li><li>Coordinate with our counter staff to ensure all fleet availability needs are met</li><li>Uphold our high level of cleaning standards</li><li>Coordinate and facilitate in the movement of fleet to and from the service area</li></ul>Qualifications<ul><li>Excellent communication skills with the ability to clearly articulate ideas and foster team collaboration</li><li>Demonstrated ability to lead teams effectively in a fast-paced environment while maintaining attention to detail</li><li>Experience in car cleaning and detailing is desired, but not mandatory.</li></ul>Join us as a Lead Service Agent where your leadership will inspire excellence! We&rsquo;re committed to supporting your growth as you help shape the future of our Customer experience.Pay: From $18.50 per hourBenefits:<ul><li>Health insurance</li><li>Paid time off</li><li>Retirement plan</li></ul>Experience:<ul><li>Supervising: 1 year (Preferred)</li></ul>Shift availability:<ul><li>Day Shift (Required)</li><li>Night Shift (Required)</li></ul>Ability to Commute:<ul><li>Mobile, AL 36608 (Required)</li></ul>Work Location: In person

Lead Service Agent

Lowe's Home Improvement

<div>Key Responsibilities<ul><li>
Team Leadership</li>
<li>Schedules Merchandising Service team and manages resources for the team to drive efficient project execution in fulfillment of the overall Merchandising Service strategy</li>
<li>Guides Merchandising Service Associates (MSAs) around project priorities, scheduling, expectations, and needs (e.g., materials, supplies, time)</li>
<li>Delivers onboarding and training, provides on-the-job coaching, and mentors MSAs</li>
<li>Coaches MSAs on performance</li>
<li>Creates tailored developments plans for MSAs by analyzing metric and individual strengths, weaknesses, and needs</li>
<li>Handles disciplinary actions and proactively partners with HR business partner</li>
<li>Manages project, travel, display, fixture expenses and weekly payroll</li>
<li>Identifies and resolves project and/or store-level issues using available resources</li>
<li>Summarizes and communicates project information, updates, and feedback on project execution with store team, field leaders, and corporate teams</li>
<li>Identifies opportunities to improve efficiency, merchandising, and displays to be shared across the district, region, and enterprise, as appropriate</li>
<li>Lead team to merchandise our live goods in garden centers</li>
<li>Lead teams ranging from 11-21 people</li>
<li>Collaborate with Field Project managers on large third party labor projects when needed</li>
<li>Customer Service</li>
<li>Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs</li>
<li>Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise</li>
<li>Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary</li>
<li>Demonstrates sincere appreciation to customers</li>
<li>Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe&rsquo;s programs</li>
<li>Supports those that directly help customers by providing the tools and resources needed</li>
<li>Lead daily price change execution, audit and update price labels inside and outside the store</li>
<li>In-stock</li>
<li>Oversees that merchandise is stocked, fronted, and fully packed down in assigned area according to planogram</li>
<li>Confirms that all signage, reorder stickers, pricing, and product information is accurate</li>
<li>Confirms all product displays, resets, and bay integrity efforts are completed according to Lowe's specifications, planograms, and merchandising and safety standards</li>
<li>Collaborates with receiving departments in assigned stores to establish or revise the staging process for reset product and product support materials</li>
<li>Leads efforts of buyback items and ensures they are pulled, prepped, and ready for shipping</li>
<li>Oversees the proper processing of damaged products</li>
<li>Clean and Safe Stores</li>
<li>Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection</li>
<li>Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas</li>
<li>Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates</li>
<li>Adheres to all safety requirements relevant to one&rsquo;s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices</li>
<li>Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)</li>
<li>Maintain point-of-sale signage including bin plus beam label stock ensuring all bin locators are placed and price changes are activated</li>
<li>Follow state-specific guidelines on price changes (Pricing Policy SF-06)</li></ul> 

Required Qualifications<ul><li>
High school diploma or GED General Studies or equivalent years of experience in lieu of education requirement, if applicable</li><li>
2 Years Customer service or retail experience in a fast-paced retail environment (or 1 year of Lowe's store experience)</li>
<li>1 Year Experience as a team lead or leading others in an informal capacity</li></ul> 

Preferred Qualifications<ul><li>
Supervisory experience including coaching/training and evaluating the performance of direct reports
</li><li>Merchandising experience including reading planograms, setting up and tearing down displays
</li><li>Experience operating power equipment such as lifts, order pickers, and similar equipment
</li></ul>Pay Range: $29.80 - $33.35 per hour
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.
This job will be posted for at least 5 days, starting on:
06/15/2026
About Lowe&rsquo;s
Lowe&rsquo;s Companies, Inc. (NYSE: LOW) is a FORTUNE&reg; 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe&rsquo;s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe&rsquo;s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
Lowe&rsquo;s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
. Pay Range: $29.80 - $33.35 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.</div>

Merchandising Service Manager

Swissport

<div>Overview:
<div></div><div>
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple &ndash; &ldquo;To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.&rdquo;</div><div></div><div> 
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.</div><div></div><div> 
Job summary</div><div>
Passenger Service Supervisor leads, motivates, engages and inspires all staff to ensure the delivery of great customer experiences in line with Swissport procedures, policies and brand values.</div><div></div><div> 
The expected pay rate is $24.63/hour. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.</div><div> 
Your activities
</div><ul><li>Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage</li><li>
Lead by example in order to ensure we deliver consistently great customer experiences at every touchpoint</li><li>
Ensure available resources are used to the optimum level (monitor and control overtime payments)</li><li>
Support and identify training needs and where required train, coach and mentor the team</li><li>
Create and maintain a progressive, open feedback culture by managing the performance of employees</li><li>
Resolve all customer service challenges in a timely manner and assist in negotiations with new customers</li><li>
Strict implementation of Passenger Service budget</li><li>
Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience</li><li>
Ensure all safety and security processes and procedures are complied with at all times</li><li>
Manage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunities</li><li>
Any other duties that may be required</li></ul><div>
Your profile</div><ul><li>
High School diploma or GED equivalent</li><li>
Passionate about customer service and must have relevant work experience</li><li>
Leadership and people management skills</li><li>
A proven ability to problem solving and decision-making experience</li><li>
Planning and organizing skills</li><li>
Excellent communication skills (written and verbal) in country specific language</li><li>
Commitment to continuous improvement</li><li>
Computer literate (Office Word, Excel, PowerPoint)</li><li>
A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>
Additional languages desirable.</li></ul><div>
What we offer</div><ul><li>
401(k)</li><li>
Dental insurance</li><li>
Health insurance</li><li>
Life insurance</li><li>
Paid time off</li><li>
Retirement plan</li><li>
Tuition reimbursement</li><li>
Vision insurance</li></ul><div>
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.</div><div>
Visit our website at https://careers.swissport.com to learn more about Life at Swissport.</div><div>
Join Swissport today and be part of a team that connects the world of aviation!</div></div>

AUS Bilingual Passenger Service Supervisor

J.Jill

*Our Brand : * J.Jill is a national lifestyle brand that provides apparel, footwear and accessories designed to help its customers move through a full life with ease. The brand represents an easy, thoughtful, and inspired style that celebrates the totality of all women and designs its products with its core brand ethos in mind: keep it simple and make it matter. J. Jill offers a high touch customer experience through over 200 stores nationwide and a robust ecommerce platform. J.Jill is headquartered outside Boston. * Overview : * At J.Jill, we believe in the power of community and genuine connections. We are seeking a passionate, customer-obsessed, and results-driven Sales Lead. You will support store leadership in driving sales and team support and thrive in creating meaningful connections while delivering an exceptional shopping experience. You will embrace our fun and inclusive culture as you create a meaningful and authentic customer experience within the store and community. Responsibilities : <ul><li>Act as a role model by developing and maintaining strong customer relationships through genuine interactions. Support community engagement initiatives to strengthen brand presence.</li><li>Assist in training and developing team members, leading by example, and providing coaching and support to ensure team success.</li><li>Help drive store performance by identifying customer needs, providing personalized styling recommendations, and contributing to achieving sales targets.</li><li>Maintain deep knowledge of J.Jill&rsquo;s products to support customers in making confident purchasing decisions.</li><li>Assist with store operations, including opening and closing store, manager on duty, visual merchandising, floor sets, inventory management, and adherence to company policies.</li><li>Take ownership of assigned responsibilities, proactively address challenges with a solution-oriented mindset, and support leadership in maintaining a meaningful customer experience.</li><li>Navigate various communication settings across different levels of the organization, adjusting messaging to fit diverse audiences.</li><li>Perform additional responsibilities as assigned to help your store be successful.</li></ul>Benefits, Tailored for You: <ul><li>Competitive hourly wage with performance-based incentives. Hiring immediately.</li><li>Generous associate discount and opportunities for career growth.</li><li>A supportive and inclusive team environment that values community engagement.</li><li>Comprehensive benefits for full-time associates, including medical, dental, vision, 401(k), paid time off, and tuition reimbursement.</li><li>Employee Assistance Program and additional group discounts.</li></ul>Qualifications : <ul><li>1+ years of retail experience, preferably in women&rsquo;s specialty retail or a strong sales, customer-obsessed environment.</li><li>Passion for customer service and building meaningful relationships.</li><li>Strong ability to support, inspire, and motivate a team.</li><li>Proven track record of contributing to sales and customer engagement.</li><li>Excellent communication skills and a positive, solution-oriented mindset.</li><li>Ability to work a flexible schedule, including weekends, evenings, and holidays.</li></ul>Physical Requirements: <ul><li>Extensive standing, walking, reaching, bending, pushing/pulling and maneuvering around store, hang/fold merchandise, ladder climbing, operate POS registers and other company mobile devices, occasionally operate trash compactor (where applicable), occasionally use a hand truck, lift and carry up to 30lbs, and ability to joint/team lift.</li></ul>_ The above statements are intended to describe the general nature and level of work being performed by associates assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of this position._ * About Us : * At J.Jill, we believe our associates should be seen, valued, and celebrated. We support the advancement of our associates by harnessing their unique contributions to grow and improve, and our success is guided by a culture that values keeping it simple and making it matter. J.Jill is an equal opportunity employer and is committed to providing an inclusive and professional workplace free from discrimination and harassment. All employment decisions at J.Jill are based solely upon business needs, job requirements and individual qualifications without regard to race, color, religion, sex, pregnancy and pregnancy related conditions, gender identity, gender expression, national origin, sexual orientation, sexual and reproductive health decisions, age, marital status, disability, genetic information, military or veteran status or any other legally protected status. J.Jill provides reasonable accommodation to qualified individuals, in accordance with applicable laws. If you need to inquire about an accommodation to assist with completing the application process, please email Talent.Acquisition@jjill.com * Salary Range : *USD $22.00/Hr. - USD $22.00/Hr.

Sales Lead

Beckman Coulter Diagnostics

<div>
 Danaher Corporation Overview
 
 
 Danaher is a global science &amp; technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&amp;P 500 by more than 1,200% over 20 years.
 
 
 At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We&rsquo;re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you&rsquo;ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
 
 
 Beckman Coulter Overview
 
 
 Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Our diagnostic systems are found in hospitals and other critical care settings around the world and produce information used by physicians to diagnose disease, make treatment decisions and monitor patients. Scientists use our life science research instruments to study complex biological problems including causes of disease and potential new therapies or drugs. Beckman Coulter is an operating company of Danaher Corporation.
 
 
 Beckman Coulter offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits. We think you'll like what you&rsquo;ll see.
 
 
 Beckman Coulter is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
 
 
 
 Job Description
 
 
 
 Role and Responsibilities
 
 
 The role of this position is to manage the Customer Service Department activities and support the commercial Growth of Saudi market. The manager should be a good team leader, a role model, and must solve problems, make informed decisions, and manage the department wisely in order to achieve maximum results. In this role he/she will be a sales enablement responsible for the management of channel partners and direct customer orders and timely revenue recognition.
 
 
 
 Job Requirements Include
 
 
 
 <ul>
 <li>
 Oversee daily Customer Service operations to ensure optimal performance, efficiency, and service quality.
 </li>
 <li>
 Lead, coach, and mentor Customer Service Associates, fostering a collaborative, high-performance, and development-driven environment.
 </li>
 <li>
 Continuously review, map, and improve departmental processes to enhance efficiency, productivity, and compliance.
 </li>
 <li>
 Implement and manage Daily Management tools, including backlog monitoring and revenue recognition analysis.
 </li>
 <li>
 Collaborate closely with Commercial, Operations, Planning, Logistics, and other cross-functional teams to support business growth and continuous improvement initiatives.
 </li>
 <li>
 Support commercial forecast accuracy by providing informed estimates throughout the reporting period.
 </li>
 <li>
 Process purchase orders from NUPCO, channel partners, and direct customers within the assigned region when required.
 </li>
 <li>
 Ensure timely and accurate invoicing, including management of monthly billing cycles.
 </li>
 <li>
 Maintain clear, proactive communication with customers regarding order status, delivery timelines, inventory availability, and backorder situations.
 </li>
 <li>
 Respond to customer inquiries related to pricing, product availability, delivery schedules, order status, warranties, and discontinued products.
 </li>
 <li>
 Coordinate with the Planning team to ensure timely stock availability and optimal allocation from internal warehouses.
 </li>
 <li>
 Maintain and regularly update multiple pricing lists.
 </li>
 <li>
 Conduct customer site visits to better understand operational needs and order management requirements.
 </li>
 <li>
 Work closely with Finance and relevant stakeholders to monitor credit status and ensure compliance.
 </li>
 <li>
 Ensure adherence to export control regulations and international trade compliance requirements.
 </li>
 <li>
 Ensure departmental compliance with company policies, business conduct standards, and service level agreements.
 </li>
 <li>
 Guarantee that all order and inventory transactions are processed accurately and in line with agreed service standards.
 </li>
 <li>
 Proactively identify and resolve issues impacting customer service quality, efficiency, and team productivity.
 </li>
 <li>
 Coordinate with the Logistics team to track billing, deliveries, and sales performance against targets.
 </li>
 <li>
 Undertake additional responsibilities as required by Commercial leadership and senior management.
 
 
 </li>
 </ul>
 
 Qualifications And Education Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Supply Chain Management, Logistics, Operations Management, or a related field (or equivalent).
 </li>
 <li>
 Minimum 5&ndash;10 years of experience in customer service, order management, supply chain, or operations.
 </li>
 <li>
 3&ndash;5 years of proven leadership or people-management experience.
 </li>
 <li>
 Strong knowledge of order-to-cash processes, supply chain operations, and export control / international trade regulations.
 </li>
 <li>
 Proficiency in ERP, CRM, and Order Management Systems (e.g., SAP, Oracle, or equivalent).
 </li>
 <li>
 Solid understanding of forecasting, inventory management, backlog control, and revenue recognition principles.
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Previous experience in Healthcare, Diagnostics, Medical Devices, or other regulated industries.
 </li>
 <li>
 Saudi National as per local regulations
 </li>
 <li>
 Demonstrated ability to apply continuous improvement methodologies (Lean, Kaizen, Six Sigma mindset).
 </li>
 <li>
 Strong analytical and numerical skills to support order processing, invoicing accuracy, forecasting, and data analysis.
 </li>
 <li>
 Excellent organizational and prioritization skills, with strong attention to detail.
 </li>
 <li>
 Ability to manage multiple priorities in a fast-paced environment while meeting strict deadlines.
 </li>
 <li>
 Highly flexible and adaptable, able to respond effectively to changing business demands.
 </li>
 <li>
 Strong communication and stakeholder-management skills, with the ability to collaborate across functions and levels.
 </li>
 <li>
 Fluency in English required; Arabic proficiency is a strong asset.
 </li>
 <li>
 Positive, proactive, and solution-oriented mindset with a strong sense of ownership and accountability.
 
 
 </li>
 </ul>
 Additional Notes
 
 
 Join our winning team today. Together, we&rsquo;ll accelerate the real-life impact of tomorrow&rsquo;s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
 
 
 For more information, visit www.danaher.com.
</div>

Customer Service Manager - Order Fulfillment

BJ's Wholesale Club

<div>A World-Class Team
BJ&rsquo;s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether youre stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.
We&rsquo;re a team built on purpose and opportunity. Join us and be part of something meaningful.
Why You&rsquo;ll Love Working at BJ&rsquo;s
At BJ&rsquo;s Wholesale Club, our team members are at the heart of everything we do. That&rsquo;s why we offer a comprehensive benefits package designed to support your health, well-being and future &ndash; both on and off the job. When you grow, we grow.
Here&rsquo;s just some of what you can look forward to:<ul><li>
Weekly Pay: Get paid every week so that you can manage your money on your terms.</li><li>
Free BJ&rsquo;s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*</li><li>
Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*</li><li>
Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*</li><li>
401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*</li><li>
Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ&rsquo;s common stock at a 15% discount.*</li></ul><ul><li>Eligibility requirements vary by position.</li></ul>
Job Summary
Oversees the frontline in the absence of the Front End Manager. Coaches, teaches and develops all frontline team members to ensure excellent member service. The Front End Lead teaches, develops and motivates all team members for the successful execution of membership programs and initiatives as well as front line operations. The FEL is responsible for monitoring, driving and coaching for desired membership/member experience goals and results. Ensures that all membership products are offered and Member orders/requests are processed in a positive, timely, and efficient manner. The FEL delegates work, monitors staffing and compliance with operational standards. Provides excellent customer service to our Members.
Leadership:<ul><li>
Know their business/business acumen. Exhibit strategic thinking and sound decision-making thorough knowledge and utilization of business data.</li><li>
Lead through change. Model leadership competencies, build credibility and act as a champion for business growth.</li><li>
Communicate effectively. Provide the information teams require to be successful.</li><li>
Build high performing teams by creating a culture of collaboration. Provide honest and timely direction, follow up and feedback that will drive business results and support team member engagement.</li><li>
Deliver results. Execute business expectations within expected timeframes by setting clear expectations, utilizing follow up and accountability.</li></ul>
Team Members:<ul><li>
Teach, coach and lead through the club level training process. Support team member engagement within all areas of responsibility to enable the application of policies, procedures and compliance.</li><li>
Drive a culture of development, strategic thinking and acting, ethical decision making and engagement. Lead with the team member and member in mind to address any and all concerns and to escalate any concerns, as appropriate.</li><li>
Ensure a safe and positive environment and experience for the team members.</li><li>
Embrace inclusion and diversity, by working together with collaboration and respect. Acknowledge team member success, work as a team to achieve goals, identify and retain top talent.</li></ul>
Members:<ul><li>
Guarantee service excellence through all points of contact.
</li><li>Set service standard expectations for all team members. Provide team support and empowerment to resolve every member concern.</li><li>
Ensure a safe and positive environment and experience for the members.</li><li>
Daily commitment to GOLD Member Standards<ul><li>
Greet, Anticipate, Appreciate (GAA)</li><li>
Fast, Friendly Full, Fresh, Clean</li></ul></li></ul>
Club Standards: Lead teams to deliver GOLD club standards daily.<ul><li>
Define and model GOLD- Grand opening look daily<ul><li>
All items stocked and promotional plans executed</li><li>
Maintain visible accurate signage</li><li>
Clean and organized, inside and out</li></ul></li></ul>
Primary Tasks, Responsibilities, and Key Accountabilities<ul><li>
Supervises the front line (including cashiers, SCO, and membership desk) in the absence of the Front End Manager.</li><li>
Models and provides excellent Member service, while coaching, teaching and developing team members to do the same.</li><li>
Drives membership metrics through acquisition, retention, loyalty and experience programs.</li><li>
Drives member engagement, speed, and productivity on the front end.</li><li>
Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members on tasks, responsibilities and expectations defined by position, including Member engagement, service, and membership metrics.</li><li>
Utilizes Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and Member engagement.</li><li>
Performs front end responsibilities including but not limited to, closing through POS, and Member escalated service issues, etc.</li><li>
Acts with sense of urgency to ensure Members are assisted in a timely and efficient manner.</li><li>
Acts as a backup for cashiers and Membership Sales Ambassadors when needed.</li><li>
Scans all club merchandise through a point-of-sale system to ensure accurate inventory counts and accurate purchase totals for Members. Loads shopping carts when necessary.</li><li>
Manages self-checkout lanes and scan and pan lanes. Assists Members with operations and technical difficulties.</li><li>
Collects payments via cash, check, or other charge payments from customers. Issues receipts, refunds, credits, or change due to Members.</li><li>
Stays up-to-date on all merchandise promotions, advertisements, and product information. Discounts purchases by scanning and redeeming coupons.</li><li>
Supervises the cleanliness of the front of club member servicing areas.</li><li>
Ability to navigate within system applications.</li><li>
Utilize online task management system (MyWork) to manage workflow, track, and monitor daily club operations.</li><li>
Performs other duties as assigned, including working in other departments as needed.</li><li>
Maintains all club policies and procedures.</li><li>
Regular, predictable, full attendance is an essential function of this job.</li></ul>
Qualifications<ul><li>
Prior leadership experience preferred.</li><li>
Prior Membership or sales knowledge and experience preferred.</li><li>
Prior cashier experience preferred.</li><li>
Basic math skills required.</li></ul>
Environmental Job Conditions<ul><li>
Most of the time is spent moving about frequently on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping.</li><li>
Frequently requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects greater than 30 pounds with assistance.</li><li>
Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises. There may be occasional exposure to cleaning agents.</li></ul>
In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ&rsquo;s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $19.75 - $24.69 

We recognize the growing role of AI tools, including ChatGPT, and value familiarity with them. That said, we want to hear from your authentic self. Your application should reflect your own skills, experiences, and insights rather than AI-generated responses.</div>

Front End Lead Full Time

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