customer service lead

51Talk Headquarters

<div>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Lead, mentor and manage the team to achieve and exceed monthly reservation rate and attendance rates targets and KPIs.
  </li>
  <li>
   Monitor and assess team performance, providing regular feedback and implementing strategies to enhance effectiveness.
  </li>
  <li>
   Conduct calls to prospective customers to promote and sell our products and services.
  </li>
  <li>
   Handle customers&lsquo; inquiries and convert them into sales opportunities.
  </li>
  <li>
   Understand customer needs and requirements to provide appropriate solutions .
  </li>
  <li>
   Follow up on marketing leads and maintain accurate and up-to-date records of all activities in the CRM system.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Proven experiences as a customer service manager or in a similar supervisory role.
  </li>
  <li>
   Strong understanding of customer relationship and sales management.
  </li>
  <li>
   Ability to motivate and drive a team to achieve targets.
  </li>
  <li>
   Excellent leadership, communication, and interpersonal skills.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Working hour: Sunday - Thursday 12PM - 9PM, Saturday 12PM-4PM
 </p>
 <p>
  Office address: 1st Floor, 7Z, Etisalat Club Rd, Ezbet Fahmy, El Basatin, Cairo Governorate 4234302
 </p>
</div>


Customer Service Team Lead

<div><p><b>Avant de postuler &agrave; un emploi, s&eacute;lectionnez votre langue de pr&eacute;f&eacute;rence parmi les options disponibles en haut &agrave; droite de cette page.</b></p><p></p><p>
D&eacute;couvrez votre prochaine opportunit&eacute; au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunit&eacute;s innovantes, d&eacute;couvrez notre culture enrichissante et travaillez avec des &eacute;quipes talentueuses qui vous poussent &agrave; vous d&eacute;velopper chaque jour. Nous savons ce qu&rsquo;il faut faire pour diriger UPS vers l'avenir : des personnes passionn&eacute;es dot&eacute;es d&rsquo;une combinaison unique de comp&eacute;tences. Si vous avez les qualit&eacute;s, de la motivation, de l'autonomie ou le leadership pour diriger des &eacute;quipes, il existe des postes adapt&eacute;s &agrave; vos aspirations et &agrave; vos comp&eacute;tences d'aujourd'hui et de demain.</p><p></p><p><b>
Fiche de poste :</b></p><p></p><div><div><p>
Job Summary</p></div><div><p>
Team Lead is a full-time position responsible for providing departmental administrative support, coaching, technical training, and assistance to associates, ensuring accurate and efficient identification and application of customer payments. Sound judgment and independent initiatives may be required to identify, adapt, and implement approaches to problem-solving. This role monitors process efficiency at optimal levels and ensures that changes in processes, policies, and procedures are effectively administered. Experience with IAS Enterprise is essential for reviewing bids, categorizing them, and assigning tasks to team members. The Team Lead will also support the Pricing team by addressing related queries.</p></div><p></p><div><p><br>
Key Responsibilities</p></div><div><ul><li><p>
Act as a liaison between Associates and Supervisors.</p></li></ul></div><div><ul><li><p>
Review/reject requests for creating/modifying bid as per set guidelines of IAS enterprise.</p></li></ul></div><div><ul><li><p>
Correct categorization of bids needs to be done before assigning.</p></li></ul></div><div><ul><li><p>
Assign bids to associates after reviewing the request.</p></li></ul></div><div><ul><li><p>
Coach associates to consistently meet service level expectations.</p></li></ul></div><div><ul><li><p>
Shares skill and knowledge with associates while addressing questions regarding the systems and work.</p></li></ul></div><div><ul><li><p>
Stays current on service features and system enhancements through formal and informal training.</p></li></ul></div><div><ul><li><p>
Assist and support associates with difficult work-related situations.</p></li></ul></div><div><ul><li><p>
Empowered to take ownership of associate inquiries and concerns and to follow through on resolutions to ensure complete external and internal customer satisfaction.</p></li></ul></div><div><ul><li><p>
Responsible for providing assistance in resolving any problems that arise within the department.</p></li></ul></div></div><div><div><ul><li><p>
Prioritize the workflow to meet the deadlines of the department.</p></li></ul></div><div><ul><li><p>
Communicates with Supervisor for any issues or problems that need escalation or management attention.</p></li></ul></div><div><ul><li><p>
Identifies and implements changes and process improvements to maximize efficiency, decrease errors, and reduce costs within the department.</p></li></ul></div><div><ul><li><p>
Reviews status &amp; quality reports and adjusts controls to ensure proper procedures and corrective action steps are in place.</p></li></ul></div><div><ul><li><p>
Reviews processes to ensure efficiencies are maximized within the department.</p></li></ul></div><div><ul><li><p>
Conducts audits, identifies exceptions, implements corrective actions, reports findings, and maintains schedules to ensure compliance with internal audits.</p></li></ul></div><p></p><div><p><br>
Supervises and Develops Others</p></div><div><ul><li><p>
She/he is expected to be the leader of the work group.</p></li></ul></div><div><ul><li><p>
Determines employees&rsquo; training needs to produce continuous development plans.</p></li></ul></div><div><ul><li><p>
Provides ongoing feedback and support to improve performance.</p></li></ul></div><div><ul><li><p>
Holds others accountable to establish performance levels to achieve individual and group goals.</p></li></ul></div><div><ul><li><p>
Resolve individual and group performance issues in accordance with UPS&rsquo;s policies and procedures in a timely manner to motivate and foster teamwork.</p></li></ul></div><p></p><div><p><br>
Skillset required</p></div><div><ul><li><p>
Must have effective and professional communication skills to work with internal and external customers.</p></li></ul></div><div><ul><li><p>
Must be a team builder who facilitates cooperation.</p></li></ul></div><div><ul><li><p>
Ability to work independently, make sound judgments, without supervision based on the needs of the process.</p></li></ul></div></div><div><div><ul><li><p>
Willingness to accept change and perform additional duties as assigned according to business requirements.</p></li></ul></div><div><ul><li><p>
Knowledge of the IAS Process is mandatory.</p></li></ul></div><p></p><div><p><br>
Prerequisites</p></div><div><ul><li><p>
Graduate/ Postgraduate in any discipline.</p></li></ul></div><div><ul><li><p>
Excellent verbal and written communication skills.</p></li></ul></div><div><ul><li><p>
Self-Driven.</p></li></ul></div><div><ul><li><p>
Influence And Persuasion.</p></li></ul></div><div><ul><li><p>
Strong customer orientation.</p></li></ul></div><div><ul><li><p>
Knowledge of MS office with hands-on experience on Excel.</p></li></ul></div></div><p><b><br>
Type de contrat:</b></p>
en CDI<p></p><p><i>
Chez UPS, &eacute;galit&eacute; des chances, traitement &eacute;quitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attach&eacute;s.</i></p></div><p></p>

Marketing Team Leader

<div><div><b>Job Title:</b> Manager &ndash; Customer Services</div><div><b>
Function: </b>Customer Services</div><div><b>
Reports To:</b> Country Head &ndash; Customer Services</div><div><b>
Location:</b> Head Office</div><div><b>
Travel Required:</b> 25% 50% &thorn; 75%</div><div></div><div><b><br>
About DHL Blue Dart Express India:</b></div><div>
At Blue Dart, we go beyond delivering shipments&mdash;we deliver trust, precision, and excellence. As India&rsquo;s most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network. Backed by the strength of DHL Group, we bring together international standards with deep local expertise. Our dedicated Boeing freighter fleet, 12,000+ vehicles, and best-in-class service ensure time-definite delivery that businesses and customers count on every day.</div><div>
We are proud to be consistently ranked among India&rsquo;s Top 100 Great Places to Work&reg; and recognized as part of the DHL Group&rsquo;s Top Employer certification across multiple regions. Being an Employer of Choice is not just a goal&mdash;it&rsquo;s a fundamental part of who we are. We are committed to creating a workplace where people feel valued, empowered, and proud to belong.</div><div>
If you're looking to join a purpose-led, people-first organization that shapes India&rsquo;s supply chain with integrity and care&mdash;Blue Dart is where you belong.</div><div></div><div><b><br>
Position Overview:</b></div><div>
The Manager &ndash; Customer Services is accountable for setting up and leading a centralized Inbound Tracking Cell to strengthen customer service governance. It will focus on tracking new customer engagement, enhancing retention and growth initiatives, and ensuring rigorous oversight of Certificate of Facts (COF) and Credit Notes (CN) closure across the network. The position requires close coordination with regional teams to ensure consistency, speed, and quality in service delivery.</div><div></div><div><b><br>
Job Purpose:</b></div><div>
To set up and lead a centralized customer service monitoring framework that drives visibility, retention, and service recovery across the organization while enabling stronger alignment with business growth.</div><div></div><div><b><br>
Key Roles &amp; Responsibilities:</b></div><div>
Service Monitoring &amp; Centralized Control</div><div><ul><li>
Establish a robust Inbound Tracking Cell for monitoring customer interactions and queries.</li><li>
Ensure all inbound cases are tracked, resolved, and reported centrally for visibility and governance.</li></ul></div><div>
Customer Retention &amp; Growth</div><div><ul><li>
Build processes that shift customer service from being reactive to proactively engaging customers.</li><li>
Strengthen customer retention through structured follow-ups, service excellence, and problem resolution.</li><li>
Support business development teams by tracking and amplifying new customer onboarding journeys.</li></ul></div><div>
New Customer Tracking &amp; Scale up of Revenue</div><div><ul><li>
Track and analyze the performance of newly acquired customers across all regions to understand how much business they generate, identify their growth potential, and work with regional teams to increase their revenue contribution through targeted follow-ups and engagement initiatives.</li></ul></div><div>
Process &amp; Compliance Management</div><div><ul><li>
Govern COF (Certificate of Facts) issuance and CN (Credit Notes) closure to ensure timely and accurate resolution.</li><li>
Standardize policies, SLAs, and reporting formats across regions for consistency.</li><li>
Develop dashboards and performance metrics for transparent monitoring.</li></ul></div><div>
Regional Collaboration &amp; Stakeholder Management</div><div><ul><li>
Act as the single point of coordination with regional customer service teams across India.</li><li>
Align central policies with regional execution while ensuring adherence to standards.</li><li>
Work cross-functionally with Finance, Sales, and Operations for seamless issue resolution.</li></ul></div><div>
Data Insights &amp; Continuous Improvement</div><div><ul><li>
Leverage data analytics to identify trends, recurring issues, and service gaps.</li><li>
Recommend and implement process improvements to enhance customer experience.</li><li>
Build a cadence of reviews with regional teams to track performance against KPIs.</li></ul></div><div><b>
Qualifications &amp; Experience:</b></div><div>
Education:</div><div><ul><li>
Graduate in any discipline; MBA preferred.</li></ul></div><div>
Experience:</div><div><ul><li>
6&ndash;8 years in customer service, preferably in logistics, e-commerce.</li><li>
Proven experience in service transformation, retention strategy, and centralized operations.</li></ul></div><div><b>
Skills &amp; Capabilities:</b></div><div>
Technical Skills:</div><div><ul><li>
Strong command of customer service operations, escalation management, and issue tracking.</li><li>
Knowledge of customer service compliance (COF, CN governance).</li><li>
Ability to design and operationalize centralized tracking systems.</li><li>
Exposure to CRM tools and service workflow automation.</li></ul></div><div>
Behavioural Competencies:</div><div><ul><li>
Strong customer-centric mindset with a focus on retention and service excellence.</li><li>
Effective stakeholder management and collaboration across regions and functions.</li><li>
Analytical problem-solving with ability to translate insights into action.</li><li>
High accountability, adaptability, and resilience in a dynamic environment.</li></ul></div><div><b>
Key Performance Indicators:</b></div><div><div><div><p><b>
Sr. No.</b></p><p><b><br>
Key Result Areas</b></p><p><b><br>
Key Performance Indicators (KPIs)</b></p></div><div><p><br>
1</p><p><br>
Inbound Tracking Cell</p><p><br>
% cases tracked centrally, response &amp; resolution TAT</p></div><div><p><br>
2</p><p><br>
New Customer Tracking</p><p><br>
% new customers followed up, conversion support rate</p></div><div><p><br>
3</p><p><br>
Retention &amp; Growth</p><p><br>
Retention %, repeat business ratio, churn reduction</p></div><div><p><br>
4</p><p><br>
COF &amp; CN Governance</p><p><br>
Closure TAT, accuracy, compliance adherence</p></div><div><p><br>
5</p><p><br>
Escalation Management</p><p><br>
Resolution TAT, reduction in recurrence</p></div><div><p><br>
6</p><p><br>
Regional Coordination</p><p><br>
Service consistency score across all regions</p></div><div><p><br>
7</p><p><br>
Customer Satisfaction</p><p><br>
CSAT / NPS improvements</p></div></div></div><div></div><div><b><br>
Why join DHL Blue Dart?</b></div><div>
When you join us, you&rsquo;re not just taking a job&mdash;you&rsquo;re becoming part of a purpose-led movement that&rsquo;s reshaping the future of logistics across India and the world. At Blue Dart, we don&rsquo;t just deliver parcels&mdash;we deliver excellence, innovation, and opportunity every day.</div><div>
Here&rsquo;s what makes us stand out:</div><div><ul><li>
Great Place to Work&reg; Certified&mdash;a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.</li><li>
Competitive pay and performance-linked rewards that truly recognize your impact.</li><li>
Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.</li><li>
Best-in-class benefits&mdash;from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.</li><li>
A culture that celebrates diversity, innovation, and bold thinking&mdash;where your voice is heard and your contributions matter.</li><li>
Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.</li><li>
The pride of working with India&rsquo;s most awarded logistics brand, trusted by millions and driven by purpose.</li></ul></div><div>
This is your chance to do meaningful work, build a career without borders, and thrive in a company that&rsquo;s not just a logistics leader&mdash;but a Great Place to Work. Come grow with us.</div><div></div><div><br>
#LIeBD</div></div>

Manager - Customer Services

VodafoneZiggo

<div><div><div><div><div>Job Req ID: 48309
</div></div></div></div><div><div><div><div>Location:
Mumbai, IN
</div></div></div></div><div><div><div><div>Function: Other
</div></div></div></div><div></div><div><div><div><div>About:
<p>Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India&rsquo;s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly &lsquo;Digital India&rsquo; by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.</p><br>
<p></p>
<p>We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.</p><br>
<p></p>
<p>VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.</p><br>
<p></p>
<p>VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.</p><br>
<p></p>
<p>VIL is an equal opportunity employer committed to diversifying its workforce.</p>
<div>
<div><div><div><p><b>Role Title</b></p></div><div><br>
<p>
Lead &ndash; CC Operation Support</p></div></div><div><br>
<div>
<p><b>Position No</b></p></div></div><p></p><div><br>
<div>
<p><b>Function</b></p></div><div><br>
<p>
Customer Service</p></div></div><div><br>
<div>
<p><b>Sub Function/ Vertical/ Department</b></p></div><div><br>
<p>
Service Partner Operation</p></div></div><div><br>
<div>
<p><b>Band</b></p></div><div><br>
<p>
M2</p></div></div><div><br>
<div>
<p><b>Reports to Role (Position No)</b></p></div><div><br>
<p>
Head &ndash; Tech Support</p></div></div><div><br>
<div>
<p><b>Location</b></p></div><div><br>
<p>
Corporate, Mumbai</p></div></div><div><br>
<div>
<p><b>Date of last update/approval</b></p></div><div><br>
<p>
30 Oct 2025</p></div></div></div></div><br>
<p>
</p><p></p><div><div><div><div><div><ul><li><b>Organisation Structure</b></li></ul></div></div></div><div><br>
<div>
<p></p><p>Add/removes roles as required to capture the Organisation structure accurately</p></div></div><br>
</div>
</div><p></p><div><div><div><div><div><ul><li><b>Job Purpose (In one or two sentences)</b></li></ul></div></div><br>
</div><br>
<div><div><p>The position support outsourced partner operation at Contact Centres across formats. Run governance with OSCC &amp; IT teams.</p></div></div><br>
</div>
</div><p></p><div><div><div><div><div><ul><li><b>Key Accountabilities / Key Result Areas (Max 5)</b></li></ul></div><br>
</div>
</div><br>
<div><div><ul><li>Application uptime &amp; day to day operational support to OSCC teams</li>
<li>Incident management &amp; Issue resolution</li>
<li>New OSCC transition &amp; IT migration as per business requirement &amp; timelines</li>
<li>Demand Management, Regulatory &amp; infosec governance</li></ul></div><br>
</div><br>
</div></div><p></p><div><div><div><div><div><ul><li><b>Core Competencies, Knowledge, Experience, Technical / Professional Qualifications (Max 5)</b></li></ul></div><br>
</div>
</div><br>
<div><div><ul><li>Customer service orientation</li>
<li>Exposure to CC applications &amp; Telephony</li>
<li>Strong communication, collaboration and execution with ability to direct &amp; influence key outcomes in interest of customer &amp; business</li>
<li>Planning, organising skills and having a technical bent of mind</li>
<li>Deep and continuously refreshed understanding of customer experience processes &ndash; across the gamut of operations, systems, training and quality</li>
<li>Graduate. Preferably MBA with -10 years of experience. Prior experience in Contact Center operation will be an added advantage</li></ul></div><br>
</div><br>
</div></div><p></p><div><div><div><div><div><ul><li><b>Key Performance Indicators (Max 5)</b></li></ul></div><br>
</div>
</div><br>
<div><div><ul><li>Application uptime and availability</li>
<li>TNPS score</li>
<li>Drive SLA with OSCC &amp; IT</li>
<li>Process Correction/Enhancements/Recommendations</li>
<li>Drive Cost &amp; Synergy</li></ul></div><br>
</div><br>
</div></div><p></p><div><div><div><div><div><ul><li><b>Annual Budget Owned / Key Quantitative Parameters like Workforce managed etc.</b></li></ul></div></div></div><div><br>
<div>
<p></p><ul><li>SPO Opex to be lower than the budget</li>
<li>Avoid penalties</li>
<li>Regulatory and MSA compliance</li></ul></div><br>
</div><br>
</div></div><p></p><div><div><div><div><div><ul><li><b>Risks, Challenges, Job Context (Short Description)</b></li></ul></div><br>
</div>
</div><br>
<div><div><ul><li>Managing multiple applications (CISCO, CRM, other applications ) PAN India</li>
<li>Managing multiple projects &amp; new requirement to support business</li>
<li>Aligning circle and partner resources</li>
<li>Overall performance governance &ndash; real time basis</li>
<li>BCP planning &amp; Deployment</li></ul></div><br>
</div><br>
</div></div><p></p><div><div><div><div><div><ul><li><b>Job purpose of Direct Reports &amp; Dotted Reports</b></li></ul></div></div><br>
</div><br>
<div><div><p>Direct Report / Dotted Report Position</p></div><div><br>
<p>
Job Purpose</p></div></div><p></p><div><br>
<div>
<p>No dotted line reporting</p></div></div></div></div><p></p><p><br>
</p> <p></p><div><div><div><div><p><b>Job Holder</b></p></div><div><br>
<p><b>
 Reports To Manager</b></p></div></div><div><br>
<div>
<p><b>Name</b></p></div><div><br>
<p>
Shreya Sonawane</p></div><div><br>
<p>
Abhishek Jha</p></div></div><div><br>
<div>
<p><b>Signature</b></p></div></div><p></p><div><br>
<div>
<p><b>Date</b></p></div><div><br>
<p>
30/10/2025</p></div></div><br>
<p></p>
</div>
</div><p></p><p><b>Vodafone Idea Limited</b> (formerly Idea Cellular Limited)<br>
An Aditya Birla Group &amp; Vodafone partnership</p></div></div></div></div></div><p></p>

AGM - Service Operations

Citi

<div>
 The Customer Service Manager is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.
 <strong>
  The role requires a comprehensive understanding of custody services.
  <br/>
  <br/>
 </strong>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage a portfolio of high-profile Custody clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards
  </li>
  <li>
   Provide coaching and support to team and serve a point of contact for escalations.
  </li>
  <li>
   Develop and maintain client portfolio through regular calls and face to face interaction, as needed
  </li>
  <li>
   Inform clients about problems (system failures, market issues) and provide regular resolution updates
  </li>
  <li>
   Advise on and advocate the implementation of process improvement and reengineering to improve client experience
  </li>
  <li>
   Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
  </li>
  <li>
   Escalate customer feedback, processing delays and errors appropriately
  </li>
  <li>
   Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary
  </li>
  <li>
   Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment
  </li>
  <li>
   Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives
  </li>
  <li>
   Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   5-7 years of customer experience
  </li>
  <li>
   The role requires a comprehensive understanding of custody services.
  </li>
  <li>
   Demonstrated project management and organizational skills to prioritize multiple tasks
  </li>
  <li>
   Proven self-reliance and accountability and ability to manage risk
  </li>
  <li>
   Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders
  </li>
  <li>
   Proven investigative and analytical skills
  </li>
  <li>
   Consistently deliver high-quality customer service with focus on building client relationships and achieving quality results
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree/University degree or equivalent experience
   <br/>
   <br/>
  </li>
 </ul>
 ------------------------------------------------------
 <br/>
 <br/>
 <strong>
  Job Family Group:
  <br/>
  <br/>
 </strong>
 Customer Service
 <br/>
 <br/>
 ------------------------------------------------------
 <br/>
 <br/>
 <strong>
  Job Family:
  <br/>
  <br/>
 </strong>
 Institutional Customer Service
 <br/>
 <br/>
 ------------------------------------------------------
 <br/>
 <br/>
 <strong>
  Time Type:
  <br/>
  <br/>
 </strong>
 Full time
 <br/>
 <br/>
 ------------------------------------------------------
 <br/>
 <br/>
 <strong>
  Most Relevant Skills
  <br/>
  <br/>
 </strong>
 Please see the requirements listed above.
 <br/>
 <br/>
 ------------------------------------------------------
 <br/>
 <br/>
 <strong>
  Other Relevant Skills
  <br/>
  <br/>
 </strong>
 For complementary skills, please see above and/or contact the recruiter.
 <br/>
 <br/>
 ------------------------------------------------------
 <br/>
 <br/>
 <em>
  Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
  <br/>
  <br/>
 </em>
 <em>
  If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
 </em>
 <em>
  Accessibility at Citi.
  <br/>
  <br/>
 </em>
 <em>
  View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.
 </em>
</div>


Institutional Customer Service Manager

PNC Financial Services Group

Job Profile
<br><br>
Position Overview
<br>At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Teller Lead within PNC's Metro Market, Commuter Region, you will be based in Hoboken, New Jersey.
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PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
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Job Description
<br>Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
<br>Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
<br>Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
<br>Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes. Assists the Branch Manager in performance management and new hire selection processes.
<br>Coaches, mentors and leads tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
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PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
<br>Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
<br>Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
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To learn more about this and other opportunities on our team. Watch this video.
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Qualifications
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Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
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Preferred Skills Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
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Competencies Accuracy and Attention to Detail, Addressing Customer Needs, Coaching Others, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs
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Work Experience Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties. Typically requires 1+ years of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
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Education No Degree
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Certifications No Required Certification(s)
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Licenses No Required License(s)
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Pay Transparency
<br><b>Base Salary:</b> $42,120.00 – $67,600.00
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Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.
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Application Window
<br>Generally, this opening is expected to be posted for two business days from 11/10/2025, although it may be longer with business discretion.
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Benefits
<br>PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
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In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
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To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards .
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Disability Accommodations Statement
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If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
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Equal Employment Opportunity (EEO)
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PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
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This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
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California Residents
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Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Lead Teller

Purple

<div><p>Purple is a digitally-native vertical brand with a mission to help people feel and live better through innovative comfort solutions. To us, comfort means more than great products, it means empowering every employee to feel comfortable being themselves. We believe your career at Purple will be a one-of-a-kind &ldquo;Career in Comfort&rdquo; because our workforce is one-of-a-kind. We are committed to a culture of collaboration where every voice is heard and understood. As an innovation company at our core, we believe a diversity workforce brings better insights, solutions and products and serves as the backbone to bettering our company. Join with us as we add to our team of exceptional individuals who will help us take over the world &mdash; one mattress at a time.</p><p></p><p><b>
Compensation</b></p><p></p><p>
In addition, this role is eligible for monthly commissions on qualifying mattress sales, per the commission agreement terms and conditions.</p><p></p><p><b>
Job Summary</b></p>
As a Sales Lead, you&rsquo;ll take charge of driving personal sales, hitting performance goals, and delivering an exceptional customer experience while exemplifying Purple&rsquo;s values, while also helping to develop and coach team members. This role will give you an opportunity to grow your selling skills, master product knowledge, and become a top-seller in our retail stores.<p></p><h2 class="jobSectionHeader"><b>
Job Description</b></h2><p><b>
ESSENTIAL DUTIES AND RESPONSIBILITIES</b></p><p><b>
Drive Sales &amp; KPIs</b></p><ul><li><p>
Make strategic sales decisions that align to Purple&rsquo;s values</p></li><li><p>
Drive individual sales and results through sales strategies to meet Purple&rsquo;s performance metrics</p></li><li><p>
Establish clear personal goals, take ownership of results, consistently monitor progress, and track personal performance</p></li><li><p>
Ability to work a flexible schedule including evenings, weekends, and holidays</p></li></ul><p></p><p><b>
Personal Development</b></p><ul><li><p>
Exhibit selling behavior that aligns with Purple&rsquo;s strategy</p></li><li><p>
Continuously grow in selling skills, performance, and product knowledge</p></li><li><p>
Help foster a positive work environment</p></li></ul><p></p><p><b>
Uphold Visual and Operational Standards</b></p><ul><li><p>
Adheres to all Purple retail policies including safety and operational standards</p></li><li><p>
Utilize company resources to uphold visual and operational standards</p></li><li><p>
Provides excellent customer service and demonstrates a solution-oriented mindset</p></li><li><p>
Ability to learn and communicate product knowledge to match customer&rsquo;s needs</p></li><li><p>
Demonstrates company values through behavior</p></li></ul><p></p><p><b>
REQUIRED SKILLS, EDUCATION AND EXPERIENCE</b></p><ul><li><p>
Minimum of high school diploma or equivalent</p></li><li><p>
2+ years of experience working in a retail environment</p></li><li><p>
Comfortable learning &amp; adapting to new technology</p></li><li><p>
Excellent interpersonal communication capabilities</p></li><li><p>
Customer service-oriented attitude</p></li><li><p>
Ability to stay organized and manage time effectively</p></li><li><p>
Desire to improve selling behavior and problem solving</p></li><li><p>
Understanding of basic business management functions</p></li><li><p>
Enthusiasm and a positive attitude</p></li><li><p>
Proven competencies in effective communication</p></li><li><p>
Willingness to learn and tackle new challenges</p></li></ul><p></p><p><b>
PHYSICAL REQUIREMENTS</b></p><p>
Physical Activities may occasionally include:</p><ul><li><p>
Ascending or descending ladders, stairs, ramps, and the like</p></li><li><p>
Moving self in different positions to accomplish tasks in various environments</p></li><li><p>
Communicating with others to exchange information.</p></li></ul><p></p><p>
Physical Activities may constantly include:</p><ul><li><p>
Remaining in a stationary position, often standing for prolonged periods;</p></li><li><p>
Moving about to accomplish tasks or moving from one worksite to another, reaching or bending repeatedly</p></li><li><p>
Adjusting or moving objects up to 50 pounds in all directions; Capability to lift up to 200 pounds via team lift or equipment</p></li><li><p>
Repeating motions that may include the wrists, hands and/or fingers;</p></li><li><p>
Operating power tools, depending on position;</p></li><li><p>
Assessing the accuracy, neatness and thoroughness of the work assigned.</p></li></ul><p></p><p><i>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with a disability to perform the essential function.</i></p><p></p><p><b>
Work Hours (Good Faith Estimate):
</b></p><p>This part-time position is expected to work approximately <b>15-29 </b><b>hours per week. </b>This is a good faith estimate, and actual hours may vary based on business needs.</p><p></p><p><b>
PURPLE PERKS</b></p><ul><li><p>
401(k) Match</p></li><li><p>
Earn a Mattress</p></li><li><p>
Purple Swag</p></li><li><p>
Amazing Purple Products</p></li></ul><p></p><p><b>
WHY WORK AT PURPLE?</b></p><ul><li><p><b>
Make your mark: </b>We value innovative thinking. At Purple, you will be empowered to bring your ideas to life as we work together to improve people&rsquo;s lives through comfort.</p></li><li><p><b>
Gain unique experience:</b> Be a part of one of the fastest growing companies in Utah! The contributions you make will matter at Purple as the company continues to grow with you.</p></li><li><p><b>
Awesome culture: </b>Join the tight-knit team at Purple and you can enjoy working alongside industry experts, making close friends, and annual employee appreciation events.</p></li></ul><p></p><p><i>
Purple provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</i></p><p></p><p><i>
This policy applies to all terms and conditions of employment.</i></p></div><p></p>

Sales Lead (Part-Time) - Tanger Outlet San Marcos

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