customer service leader

Iberdrola

<div>
 <strong>
  Department:
 </strong>
 Product
 <br/>
 <br/>
 <strong>
  Reports To:
 </strong>
 Chief Product Officer
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 Doha
 <br/>
 <br/>
 <strong>
  Position Description
  <br/>
  <br/>
 </strong>
 We&rsquo;re seeking an empathetic, tech-savvy leader to supercharge our Product and Customer Center of Excellence. As the bridge between our AI-powered tools and real-world users, your north star is customer success. You&rsquo;ll own all product knowledge flows&mdash;using Confluence, rich asynchronous content, and multimedia&mdash;and turn them into impactful, self-serve experiences. But you&rsquo;ll also be in the trenches with customers: listening, guiding, and ensuring every partner and user achieves their business KPIs.
 <br/>
 <br/>
 You&rsquo;ll make sure our customers are never alone. From onboarding to mastery, your proactive outreach, responsive guidance, and open feedback channels guarantee every voice is heard, every challenge met, and every &ldquo;aha&rdquo; moment delivered.
 <br/>
 <br/>
 <strong>
  Jobs To Be Done
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Build a Center of Excellence that is both a digital knowledge hub (Confluence, multimedia, async learning) and a real-time connection point for customers to ask, share, and succeed
  </li>
  <li>
   Design and deliver asynchronous enablement (training videos, guides, FAQs)-but also lead live sessions and office hours for direct customer engagement
  </li>
  <li>
   Personally connect with customers and partners to understand needs, champion adoption, and help troubleshoot blockers
  </li>
  <li>
   Gather customer feedback through forums, surveys, and interactive sessions; close the loop fast by driving real product improvements
  </li>
  <li>
   Hold regular customer success check-ins to track progress, surface insights, and celebrate KPI wins
  </li>
  <li>
   Launch and nurture a vibrant customer community (forums, webinars, async Q&amp;A), spark peer-to-peer learning, and promote best practice sharing
  </li>
  <li>
   Act as an ambassador for empathy and customer-first communication-making every interaction supportive, clear, and genuinely valuable
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Education:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's or Master's in Communication, Learning for Adults, Knowledge and documentation Management, Digital Media, or related field
  </li>
  <li>
   Certifications in Customer Success, SaaS Product Management, or Learning Experience Design are a strong plus
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's or Master's in Communication, Customer Success, Knowledge Management, Digital Media, or related field
  </li>
  <li>
   Certifications in Customer Success, SaaS Product Management, or Learning Experience Design are a strong plus
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills And Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deep Confluence expertise: structures content for maximum self-service and discoverability. Using advanced features to create templates that are easy to use across the organization
  </li>
  <li>
   Advanced in asynchronous and multimedia content: makes learning on-demand, engaging, and accessible
  </li>
  <li>
   Natural communicator and facilitator-connects personally with users from onboarding to power usage
  </li>
  <li>
   Expert in relationship building, empathy, and problem-solving for customer success
  </li>
  <li>
   Skilled in running feedback loops, interactive forums, community events, and live webinars
  </li>
  <li>
   Data- and outcome-focused: tracks and improves customer satisfaction, engagement, and self-serve metrics
  </li>
  <li>
   Thrives when combining tech, storytelling, and human connection to create customer delight
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Performance Indicators (KPIs)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Rates of customer-reported business KPI achievement and product adoption
  </li>
  <li>
   Rates of customer-reported business KPI achievement and product adoption
  </li>
  <li>
   Frequency and resolution time of customer issues directly handled or enabled by the Center of Excellence
  </li>
  <li>
   Frequency and resolution time of customer issues directly handled or enabled by the Center of Excellence
  </li>
  <li>
   Rates of customer-reported business KPI achievement and product adoption
  </li>
  <li>
   Frequency and resolution time of customer issues directly handled or enabled by the Center of Excellence
  </li>
  <li>
   Engagement rates with Confluence, multimedia content, and live customer-facing activities
  </li>
  <li>
   Customer satisfaction (NPS, CSAT) with enablement, training, and ongoing success interactions
  </li>
  <li>
   Onboarding time and customer time-to-value achieved through combined knowledge and personal support
  </li>
  <li>
   Community participation and customer-driven best practice sharing
  </li>
  <li>
   Continuous improvement score: percentage of product or process changes driven by direct customer feedback
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why Join Us?
  <br/>
  <br/>
 </strong>
 As the Product and Customer Center of Excellence Lead, you will have the unique opportunity to shape the future of AI for sustainability and drive meaningful impact on a global scale. You will work alongside a passionate, mission-driven team and play a pivotal role in building a technology-led organization that delivers innovative solutions to some of the world&rsquo;s most pressing challenges.
 <br/>
 <br/>
 <strong>
  Informaci&oacute;n Movilidad
  <br/>
  <br/>
 </strong>
 Tenga en cuenta que cualquier solicitante que no sea ciudadano del pa&iacute;s de la vacante estar&aacute; sujeto al cumplimiento de los requisitos de inmigraci&oacute;n aplicables para trabajar legalmente en ese pa&iacute;s.
 <br/>
 <br/>
 January-31-2026
</div>


Product and Customer Center of Excellence Lead

<div><div>Product and Customer Center of Excellence Lead</div><div></div><div>
Department: Product<br>
Reports To: Chief Product Officer<br>
Location: Doha</div><div></div><div>
Position Description:</div><div></div><div>
We&rsquo;re seeking an empathetic, tech-savvy leader to supercharge our Product and Customer Center of Excellence. As the bridge between our AI-powered tools and real-world users, your north star is customer success. You&rsquo;ll own all product knowledge flows&mdash;using Confluence, rich asynchronous content, and multimedia&mdash;and turn them into impactful, self-serve experiences. But you&rsquo;ll also be in the trenches with customers: listening, guiding, and ensuring every partner and user achieves their business KPIs.</div><div>
You&rsquo;ll make sure our customers are never alone. From onboarding to mastery, your proactive outreach, responsive guidance, and open feedback channels guarantee every voice is heard, every challenge met, and every &ldquo;aha&rdquo; moment delivered.</div><div></div><div>
Jobs to Be Done:</div><ul><li><div>
Build a Center of Excellence that is both a digital knowledge hub (Confluence, multimedia, async learning) and a real-time connection point for customers to ask, share, and succeed</div></li><li><div>
Design and deliver asynchronous enablement (training videos, guides, FAQs)-but also lead live sessions and office hours for direct customer engagement</div></li><li><div>
Personally connect with customers and partners to understand needs, champion adoption, and help troubleshoot blockers</div></li><li><div>
Gather customer feedback through forums, surveys, and interactive sessions; close the loop fast by driving real product improvements</div></li><li><div>
Hold regular customer success check-ins to track progress, surface insights, and celebrate KPI wins</div></li><li><div>
Launch and nurture a vibrant customer community (forums, webinars, async Q&amp;A), spark peer-to-peer learning, and promote best practice sharing</div></li><li><div>
Act as an ambassador for empathy and customer-first communication-making every interaction supportive, clear, and genuinely valuable</div></li></ul><div></div><div>
Requirements:</div><div></div><div>
Education:</div><div></div><ul><li><div>
Bachelor's or Master's in Communication, Learning for Adults, Knowledge and documentation Management, Digital Media, or related field</div></li><li><div>
Certifications in Customer Success, SaaS Product Management, or Learning Experience Design are a strong plus</div></li></ul><div></div><div>
Experience:</div><ul><li><div>
Bachelor's or Master's in Communication, Customer Success, Knowledge Management, Digital Media, or related field</div></li><li><div>
Certifications in Customer Success, SaaS Product Management, or Learning Experience Design are a strong plus</div></li></ul><div></div><div>
Skills and Competencies</div><div></div><ul><li><div>
Deep Confluence expertise: structures content for maximum self-service and discoverability. Using advanced features to create templates that are easy to use across the organization</div></li><li><div>
Advanced in asynchronous and multimedia content: makes learning on-demand, engaging, and accessible</div></li><li><div>
Natural communicator and facilitator-connects personally with users from onboarding to power usage</div></li><li><div>
Expert in relationship building, empathy, and problem-solving for customer success</div></li><li><div>
Skilled in running feedback loops, interactive forums, community events, and live webinars</div></li><li><div>
Data- and outcome-focused: tracks and improves customer satisfaction, engagement, and self-serve metrics</div></li><li><div>
Thrives when combining tech, storytelling, and human connection to create customer delight</div></li></ul><div></div><div>
Key Performance Indicators (KPIs):</div><div></div><ul><li><div>
Rates of customer-reported business KPI achievement and product adoption</div></li><li><div>
Rates of customer-reported business KPI achievement and product adoption</div></li><li><div>
Frequency and resolution time of customer issues directly handled or enabled by the Center of Excellence</div></li><li><div>
Frequency and resolution time of customer issues directly handled or enabled by the Center of Excellence</div></li><li><div>
Rates of customer-reported business KPI achievement and product adoption</div></li><li><div>
Frequency and resolution time of customer issues directly handled or enabled by the Center of Excellence</div></li><li><div>
Engagement rates with Confluence, multimedia content, and live customer-facing activities</div></li><li><div>
Customer satisfaction (NPS, CSAT) with enablement, training, and ongoing success interactions</div></li><li><div>
Onboarding time and customer time-to-value achieved through combined knowledge and personal support</div></li><li><div>
Community participation and customer-driven best practice sharing</div></li><li><div>
Continuous improvement score: percentage of product or process changes driven by direct customer feedback</div></li></ul><div></div><div>
Why Join Us?</div><div></div><div>
As the Product and Customer Center of Excellence Lead, you will have the unique opportunity to shape the future of AI for sustainability and drive meaningful impact on a global scale. You will work alongside a passionate, mission-driven team and play a pivotal role in building a technology-led organization that delivers innovative solutions to some of the world&rsquo;s most pressing challenges.</div><div></div><div>
Mobility Information</div><div>
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.</div><div></div><div>
Job Posting End Date:</div>
January-31-2026</div>

<div><div>Job Title: Customer Operations Lead</div><div></div><div>
Department: Product<br>
Reports To: Chief Product Officer<br>
Location: Doha</div><div></div><div>
Position Description:</div><div></div><div>
Ready to join a mission-driven SaaS start-up and shape the backbone of our customer experience? As Customer Operations Lead, you&rsquo;ll design, run, and continuously improve all core customer processes&mdash;onboarding, delivery, billing, and support&mdash;tailored for the agility and speed of a fast-growing environment. You&rsquo;ll leverage agile practices and low-code tools to create streamlined, repeatable workflows that keep things simple now and scalable for the future. Working at the intersection of Product, Commercial, and Finance, you&rsquo;ll make sure operations enable growth, delight customers, and drive efficiency.</div><div></div><div>
Jobs to Be Done:</div><ul><li><div>
Architect the end-to-end customer journey: build and refine onboarding, delivery, billing, and support with a LEAN mindset</div></li><li><div>
Implement and iterate agile day-to-day processes using low-code/no-code tools (like Jira Service Desk, Zoho&hellip;) for automation and speed</div></li><li><div>
Design lightweight frameworks and documentation so the entire team can deliver a consistent, top-notch B2B customer experience</div></li><li><div>
Set up dashboards and reporting for customer operations KPIs-track what matters and act fast</div></li><li><div>
Act as operations point of contact, collaborating seamlessly with Product, Commercial, and Finance teams to keep alignment as we grow</div></li><li><div>
Proactively gather feedback from customers and teams, turning insights into process improvements</div></li><li><div>
Prepare the ops platform and workflows to scale: spot bottlenecks, drive simplification, automate wherever possible</div></li></ul><div></div><div>
Requirements:</div><div>
Education:</div><ul><li>
Degree in Engineering or Business Administration</li><li>
Certification in Agile, Lean, or Process Design is a plus</li></ul><div></div><div>
Experience:</div><ul><li><div>
5+ years leading customer operations in SaaS start-ups or telco spin-off ideally in B2B environments</div></li><li><div>
Proven expertise in building and improving core customer processes from scratch in fast-paced, resource-limited teams</div></li><li><div>
Hands-on with low-code platforms and automation tools-knows how to make things work simply and fast</div></li><li><div>
Experience working cross-functionally with Product, Finance, and Commercial teams</div></li></ul><div></div><div>
Skills and Competencies</div><ul><ul><li>Sharp process thinking knows how to design, document, and optimize every step of the customer journey</li><li>Analytical mindset&mdash;uses data to drive improvements and inform decisions</li></ul><li><div>
Understands Business Process Management Tools</div></li><li><div>
Low code CRM configuration</div></li><li><div>
Agile at heart: comfortable iterating, running quick experiments, and embracing change</div></li><li><div>
Strong communicator who can bridge teams and keep everyone moving in sync</div></li><li><div>
Tech-savvy and curious about digital tools, automation, and anything that boosts productivity</div></li><li><div>
Relentless about customer experience and operational excellence</div></li></ul><div></div><div>
Key Performance Indicators (KPIs):</div><ul><ul><li>First response/resolution time for support queries</li><li>Billing accuracy and DSO (days sales outstanding) metrics</li><li>Customer satisfaction (CSAT) and NPS for operational touchpoints</li><li>Onboarding time and customer ramp-up speed</li><li>Frequency and impact of process improvements based on team/customer feedback</li><li>Number of manual process steps eliminated or automated</li><li>Readiness and scalability score of processes ahead of growth milestones</li></ul></ul><div></div><div>
Why Join Us?</div><div>
As the Customer Operations Lead, you will have the unique opportunity to shape the future of AI for sustainability and drive meaningful impact on a global scale. You will work alongside a passionate, mission-driven team and play a pivotal role in building a technology-led organization that delivers innovative solutions to some of the world&rsquo;s most pressing challenges.</div><div></div><div>
Mobility Information</div><div>
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.</div><div></div><div>
Job Posting End Date:</div>
January-31-2026</div>

Customer Operations Lead

<p><b>WE ARE HIRING: Store Manager (Fashion &amp; Baby Products)</b></p><p>Are you a dynamic leader with a passion for retail excellence? We are looking for an experienced <b>Store Manager</b> to join our team and drive growth in our Fashion &amp; Baby Products store!</p><p><b>What we&rsquo;re looking for:</b></p><ul><li><b>Current Role:</b> Supervisor, Store In-charge, or Team Leader.</li><li><b>Sector Experience:</b> Fashion, Baby, or Lifestyle Retail.</li><li><b>Key Skills:</b> Sales leadership, team management, and top-tier customer service.</li><li><b>ONLY FEMALE CANDIDATES ARE CONSIDERED </b></li></ul><p>Job Type: Full-time</p><p>Pay: QAR5,500.00 - QAR6,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you Female</li><li>Do you have experience as a store in charge / Supervisor</li></ul>

Store Manager - Fashion or Baby products

Inspire Management Training Center

<p>We are seeking a proactive and experienced <b>Food and Beverage Team Leader </b>to supervise daily F&amp;B operations and support the delivery of exceptional guest service. The ideal candidate will have strong leadership skills, a guest-focused approach, and experience managing teams within high-end hospitality environments.</p><p><b>Key Responsibilities</b></p><ul><li>Lead, supervise, and motivate the Food and Beverage team to ensure efficient and high-quality service</li><li>Monitor daily operations to maintain brand standards and ensure guest satisfaction</li><li>Assist in training and coaching team members to enhance skills and service levels</li><li>Coordinate with kitchen and other departments to ensure smooth service flow</li><li>Oversee setup, service, and breakdown of F&amp;B outlets and events</li><li>Handle guest feedback and resolve issues promptly and professionally</li><li>Maintain cleanliness, hygiene, and safety standards in compliance with regulations</li><li>Assist in inventory management, stock control, and minimizing wastage</li><li>Support managers in scheduling staff shifts and managing labor costs</li><li>Prepare daily reports on service performance and operational issues</li><li>Candidates currently based in Qatar are preferred.</li></ul><p><b>Qualifications, Experience &amp; Skills</b></p><ul><li>2&ndash;4 years of experience in Food and Beverage operations, with at least 1 year in a supervisory or team leader role within a luxury hotel or upscale restaurant (required)</li><li>Strong leadership and team management abilities</li><li>Excellent communication and interpersonal skills</li><li>Customer-oriented with a strong focus on delivering exceptional service</li><li>Ability to work in a fast-paced environment and handle multiple tasks effectively</li><li>Knowledge of health, hygiene, and safety standards in F&amp;B operations</li><li>Proficient in inventory control and basic administrative tasks</li><li>Fluent in English; additional languages (Arabic, French, Russian) are advantageous</li><li>Flexible to work shifts, including weekends, evenings, and holidays</li></ul><p><b>Benefits</b></p><ul><li>Competitive salary package</li><li>Accommodation, meals, and transportation provided by the employer</li><li>Opportunities for professional growth within an international luxury hospitality group</li><li>Access to ongoing training and development programs</li></ul><p>Job Type: Full-time</p><p>Pay: QAR2,500.00 per month</p>

Team Leader (Food and Beverage)

Leelaak HR Solutions

<p><b>Brief Job Description and Requirements</b></p><p><b>Job Position: Team Leader F&amp;V/ Fish &amp; Meat </b></p><p><b>Location: Doha, Qatar</b></p><p><b>Duration: Permanent</b></p><ul><li><b>Experience: Minimum 3-5 years&rsquo; experience in Hypermarket.</b></li><li>Supervises daily operations, motivates staff, ensures excellent customer service, manages stock/merchandising,</li><li><b>Immediate joining with Transferrable Visa &amp; NOC</b></li><li><b>Salary: Best in the Industry.</b></li></ul><p><b>Only shortlisted candidates will be contacted for interviews.</b></p><p><b>Interested candidates may forward their CV to jobsleelaak@gmail.com</b></p><p><b>or WhatsApp +974 72046004</b></p><p><b>Follow us on Instagram: @leelaakhrsolutions</b></p><p>Job Types: Full-time, Permanent</p>

Team Leader F&V/ Fish & Meat

Boutiqaat

<div>
 <p>
  <strong>
   Lead the Team. Elevate the Experience. Drive the Brand Forward.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Korea Town is looking for an experienced and passionate Store Manager to lead day-to-day operations, empower the sales team, and deliver an exceptional customer experience. In this role, you will take full ownership of store performance, driving sales, elevating service standards, and ensuring the store reflects the vibrant identity of the Korea Town brand. If you are a strong retail leader with a passion for beauty, skincare, and the fast-paced world of K-style, this is your opportunity to shine.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Be Doing:
  </strong>
 </p>
 <ul>
  <li>
   Lead daily store operations and monitor key performance indicators to drive results.
  </li>
  <li>
   Supervise, coach, and motivate the sales team while effectively managing schedules and task assignments.
  </li>
  <li>
   Achieve monthly sales targets, identify growth opportunities, and improve store performance.
  </li>
  <li>
   Train staff on skincare, makeup, customer service essentials, and brand standards.
  </li>
  <li>
   Handle customer complaints, escalations, and service recovery with professionalism.
  </li>
  <li>
   Oversee stock levels, inventory accuracy, and product ordering to ensure full availability.
  </li>
  <li>
   Maintain visual merchandising standards to ensure a clean, engaging, and brand-aligned store environment.
  </li>
  <li>
   Prepare and review daily and weekly sales reports, sharing insights to improve performance.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You Bring to the Table:
  </strong>
 </p>
 <ul>
  <li>
   3&ndash;5 years of experience as a Store Manager, preferably within beauty, skincare, or fashion retail.
  </li>
  <li>
   Strong leadership, team-building, and people-management skills.
  </li>
  <li>
   Excellent communication abilities, with confidence in interacting with customers and staff.
  </li>
  <li>
   Analytical mindset with the ability to understand KPIs and drive operational decisions.
  </li>
  <li>
   Passion for beauty, skincare, and Korean trends is a strong advantage.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join Korea Town?
  </strong>
 </p>
 <p>
  At Korea Town, every customer interaction is an opportunity to inspire. You&rsquo;ll lead a dynamic team in a fast-growing concept where creativity, culture, and customer experience come together. Your leadership will directly shape store success and brand loyalty.
 </p>
</div>


Store Manager

Explore 1054+ Customer service leader in Doha Qatar this January. Find roles across top companies and apply now to boost your career.

1054 customer service leader jobs IN Doha Qatar

Product and Customer Center of Excellence Lead

Product and Customer Center of Excellence Lead

Customer Operations Lead

Store Manager - Fashion or Baby products

Team Leader (Food and Beverage)

Team Leader F&V/ Fish & Meat

Store Manager