customer service leader

Hannaford

<div>Category/Area of Expertise: Retail Operations 
Job Requisition: 507586 
Address: USA-NY-Clinton-55 Meadow Street
 
Store Code: Store 08313 Management (7245275)
 
 
Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested.
 
 
DUTIES AND RESPONSIBILITIES 
 
<ul><li>Observe and follow all company policies and established procedures.</li><li>Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.</li><li>Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets</li><li>Assist in special projects and perform other functions as assigned by supervision.</li><li>Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.</li><li>Observe security standards by staying alert and being aware of customers' actions and behavior. Report to manager or security any abnormal behavior.</li><li>Secure front-end change drawer at all times when leaving it unattended; protect company assets at all times.</li><li>Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis.</li><li>Frequently, perform cashier and/or bagging functions</li><li>Frequently, perform service desk/kiosk and if trained, bookkeeper functions</li><li>Perform all other duties as assigned.</li></ul> 

QUALIFICATIONS 
 
<ul><li>Effective communication and customer service skills.
</li><li>Must meet minimum age requirements to perform specific job functions (18 years of age).
</li><li>Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
</li><li>Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk.</li></ul> 
Prerequisite Training: 
<ul><li>Service Desk/Kiosk Stores: Completed Cashier/Service Associate and Service Desk/Kiosk training packets</li><li>Non-Service Desk/Kiosk Stores: Completed Cashier (non-service desk/kiosk) training packet</li></ul> 

Physical Requirements 
 
<ul><li>Perform repetitive hand and arm motions while standing/walking the majority of the shift.</li><li>Bend and lift products weighting up to 15 pounds continuously, 25 pounds frequently and 50 pounds on occasion.</li><li>Push or pull up to 75 pounds on occasion.</li><li>Work in and out of inclement weather when necessary.</li><li>Gather up to five shopping carts and push them to designated areas.</li><li>Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.</li><li>Have sufficient visual acuity to check identification cards, checks, invoices and other written documents.</li></ul> 

PREFERRED REQUIREMENTS 
 
<ul><li>Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously.</li><li>Maintain effective work schedules for front-end &amp; service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience.</li><li>Handle cash pickups and change orders as requested and log as required.</li><li>Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks, and the sale of tobacco/alcoholic beverages.</li><li>Provide customers and associates with hassle-free refunds while applying all applicable guarantees</li><li>Supervise performance of all duties and responsibilities of all front-end and service desk/kiosk associates as assigned by Manager of Customer Service</li><li>Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counseling when necessary.</li><li>Must be able to meet the physical requirements of the position, with or without reasonable accommodations.</li></ul> 
Salary range is between $ 17.60 - $26.20 Hrly
 
 
Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.</div>

PT Customer Service Leader

Food Lion

<div>Category/Area of Expertise: Retail Operations 
Job Requisition: 507609 
Address: USA-SC-Columbia-7830 Garners Ferry Road
 
Store Code: Store 02863 Front End (7238669)
 
 
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. 
 
PRIMARY PURPOSE 
 
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service. 
 
DUTIES AND RESPONSIBILITIES 
 
<ul><li>Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience</li><li>Greet each customer and uses his or her name whenever possible</li><li>Avoid personal conversations with other associates when customers are present</li><li>Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager</li><li>Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar</li><li>Ensure work station and front end area of the store has a neat and clean presentation</li><li>Maintains proper knowledge of all sales associate register functions and Front End accounting services</li><li>Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner</li><li>Ensure the MVP savings center KIOSK is filled with paper and properly working</li><li>Performs the task of sales associate when scheduled or as needed per the surge plan guidelines</li><li>Performs the task of the customer lead as needed to ensure service standards are maintained</li><li>Maintain alertness and calls for assistance when needed to service customers per service standards</li><li>Is courteous and helpful to other associates</li><li>Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code</li><li>Adhere to all company guidelines, policies and standard practices</li><li>Observe and correct all unsafe conditions that could cause associate or customer accidents</li><li>Notify QA of any cleaning issues or maintenance required on front end</li><li>Successfully complete computer based training (CBT) and training aid courses</li><li>Perform all other duties as assigned&quot;</li></ul> 

QUALIFICATIONS 
 
<ul><li>High school graduate or equivalent preferred</li><li>Effective communication and customer service skills</li><li>Ability and willingness to learn multiple tasks and technical requirements of the job</li><li>Ability to perform the technical requirements of cashier and service center</li><li>Must meet minimum age requirements to perform specific job functions</li><li>Must be able to meet the physical requirements of the position, with or without reasonable accommodations&quot;</li></ul> 

PHYSICAL REQUIREMENTS 
 
<ul><li>Ability to use computers and other communication systems required to perform job functions</li><li>Perform repetitive hand and arm motions</li><li>Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion</li><li>Pull or push up to 75 lbs. on occasion</li><li>Stand 100% of the time, frequently walking short distances</li><li>Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners</li><li>Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator</li><li>Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level</li><li>Meet established volume activity standards for the position</li><li>Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time</li><li>Have sufficient visual ability to check ID cards, checks, invoices and other written documents</li><li>BOTTLES where applicable: Move empty bottles and containers from the front end to the back room&quot;</li></ul> 
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.</div>

FT Customer Service Leader

Goodwill Industries of New York & New Jersey

CAF&Eacute; TEAM MEMBERS &ndash; BARISTA, SHIFT LEADER, BARISTA LEAD &amp; DISTRICT LEADERPositions Available:<ul><li>Barista</li><li>Shift Leader</li><li>Barista Lead</li><li>District Leader</li></ul>We are hiring motivated, customer-focused team members to join our growing caf&eacute; team. We are looking for individuals who enjoy providing excellent service, working in a fast-paced environment, and supporting a positive team culture.Pay:Barista: $16.00/Hour + Tips &amp; Commission Shift Leader: $20.00/Hour + Commission Barista Lead: $18.00/Hour + Tips + Commission District Leader: $67,000/Year + Bonus OpportunitiesBARISTA QUALIFICATIONS:<ul><li>Previous barista, caf&eacute;, restaurant, retail, or hospitality experience preferred</li><li>Experience working with espresso machines is a plus, but not required</li><li>Strong communication and customer service skills</li><li>Ability to work in a fast-paced environment</li><li>Weekend and flexible availability highly preferred</li><li>Must be available to work mornings, evenings, weekends, and holidays as needed</li><li>Full-Time and Part-Time opportunities available</li></ul>SHIFT LEADER QUALIFICATIONS:<ul><li>Previous leadership experience in hospitality, retail, or coffee preferred</li><li>Strong communication and interpersonal skills</li><li>Ability to lead with professionalism and emotional intelligence</li><li>Strong multitasking and organizational skills</li><li>Ability to support daily operations and team performance</li><li>Flexible schedule availability, including weekends and holidays</li><li>Minimum 1 year leadership experience preferred</li></ul>BARISTA LEAD QUALIFICATIONS:<ul><li>Minimum 1 year of experience in barista, caf&eacute;, restaurant, retail, or hospitality</li><li>Experience with espresso machines is a plus, but not required</li><li>Strong communication and teamwork skills</li><li>Ability to support and guide team members</li><li>Weekend and flexible availability highly preferred</li><li>Full-time availability required</li><li>Must be available mornings, evenings, weekends, and holidays as needed</li></ul>DISTRICT LEADER QUALIFICATIONS:<ul><li>Multi-unit leadership experience preferred</li><li>Coffee, hospitality, restaurant, retail, or food service experience strongly preferred</li><li>Strong leadership, coaching, communication, and follow-up skills</li><li>Ability to hold teams accountable while building a positive workplace culture</li><li>Strong understanding of operations, sales, service, labor, and customer experience</li><li>Comfortable working in a fast-paced and growing company</li><li>Ability to travel between assigned locations as needed</li><li>Bilingual English/Spanish preferred</li></ul>Location: Market-based / Multi-unit leadership roleApply today for an opportunity to grow with a dynamic caf&eacute; team.Pay: From $16.00 per hourBenefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Which position are you applying for? YOU MUST PICK ONE POSITION, YOU MUST ASWERTHIS QUESTION FOR YOU APPLICATION TO BE CONSIDERED!</li><li>Your resume MUST have related work experience and qualifications present. Please update your resume if it does not. Your resume MUST have your updated and correct contact information, if it does not, please type your phone number AND your email address below!</li></ul>Work Location: In person

Cafe Team Member

Chipotle Mexican Grill

<div>CULTIVATE A BETTER WORLD
Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.
THE OPPORTUNITY
The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. He/she maintains a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break. If they are not busy, they are expected to evaluate what other tasks need to be completed and assist others with those tasks.
WHAT YOU&rsquo;LL DO<ul><li>
In addition to following Chipotle&rsquo;s policies and procedures, principal responsibilities include, but are not limited to:</li><li>
Making sure great tasting, high quality food is served</li><li>
Helping to resolve food quality issues</li><li>
Supporting food safety which includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed</li><li>
Helping to resolve customer incidents and working to ensure positive customer experiences</li><li>
Helping to monitor crew breaks, shift changes, shift meetings, and line schedules</li><li>
Developing and cross training all front of house Crew</li><li>
Assisting with Crew performance reviews</li><li>
Developing future Service Leaders</li><li>
Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork</li><li>
Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary</li><li>
Ensuring the proper quantity of supplies are available as needed</li></ul> 
WHAT YOU&rsquo;LL BRING TO THE TABLE<ul><li>
Be able to understand and articulate Chipotle&rsquo;s Food With Integrity philosophy</li><li>
Have knowledge and experience of cash handling policies and procedures</li><li>
Have knowledge of Food Safety and health department matters</li><li>
Have familiarity with office paperwork</li><li>
Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location</li><li>
Have a high school diploma</li><li>
Have restaurant experience</li></ul>
WHAT&rsquo;S IN IT FOR YOU<ul><li>
Tuition assistance (100% coverage for select degrees or up to $5,250/year)</li><li>
Free food (yes, really FREE)</li><li>
Medical, dental, and vision insurance</li><li>
Digital Tips</li><li>
Paid time off</li><li>
Holiday closures</li><li>
Competitive compensation</li><li>
Opportunities for advancement (80% of managers started as Crew)</li></ul>
WHO WE ARE
Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit www.chipotle.com.
Chipotle Mexican Grill is an equal opportunity employer committed to fair employment practices at all levels of the organization without regard to race, ethnicity, religion, sex, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by applicable law. As a values-driven, people-first company, we are committed to fostering a workplace where all individuals are treated with respect and have the opportunity to realize their full potential. All qualified applicants, regardless of personal characteristics, are encouraged to apply. 
Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact ADAaccommodations@chipotle.com if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.</div>

Service Leader

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