customer service leader

Hannaford

<div>Category/Area of Expertise: Retail Operations 
Job Requisition: 471140 
Address: USA-ME-Winthrop-399 Main Street
 
Store Code: Store 08289 Front End (5151695)
 
 
Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested.
 
 
DUTIES AND RESPONSIBILITIES 
 
<ul><li>Observe and follow all company policies and established procedures.</li><li>Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.</li><li>Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets</li><li>Assist in special projects and perform other functions as assigned by supervision.</li><li>Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.</li><li>Observe security standards by staying alert and being aware of customers' actions and behavior. Report to manager or security any abnormal behavior.</li><li>Secure front-end change drawer at all times when leaving it unattended; protect company assets at all times.</li><li>Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis.</li><li>Frequently, perform cashier and/or bagging functions</li><li>Frequently, perform service desk/kiosk and if trained, bookkeeper functions</li><li>Perform all other duties as assigned.</li></ul> 

QUALIFICATIONS 
 
<ul><li>Effective communication and customer service skills.
</li><li>Must meet minimum age requirements to perform specific job functions (18 years of age).
</li><li>Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
</li><li>Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk.</li></ul> 
Prerequisite Training: 
<ul><li>Service Desk/Kiosk Stores: Completed Cashier/Service Associate and Service Desk/Kiosk training packets</li><li>Non-Service Desk/Kiosk Stores: Completed Cashier (non-service desk/kiosk) training packet</li></ul> 

Physical Requirements 
 
<ul><li>Perform repetitive hand and arm motions while standing/walking the majority of the shift.</li><li>Bend and lift products weighting up to 15 pounds continuously, 25 pounds frequently and 50 pounds on occasion.</li><li>Push or pull up to 75 pounds on occasion.</li><li>Work in and out of inclement weather when necessary.</li><li>Gather up to five shopping carts and push them to designated areas.</li><li>Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.</li><li>Have sufficient visual acuity to check identification cards, checks, invoices and other written documents.</li></ul> 

PREFERRED REQUIREMENTS 
 
<ul><li>Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously.</li><li>Maintain effective work schedules for front-end &amp; service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience.</li><li>Handle cash pickups and change orders as requested and log as required.</li><li>Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks, and the sale of tobacco/alcoholic beverages.</li><li>Provide customers and associates with hassle-free refunds while applying all applicable guarantees</li><li>Supervise performance of all duties and responsibilities of all front-end and service desk/kiosk associates as assigned by Manager of Customer Service</li><li>Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counseling when necessary.</li><li>Must be able to meet the physical requirements of the position, with or without reasonable accommodations.</li></ul> 
Salary range is between $ 17.35 - $24.75 Hrly
 
 
Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.</div>

PT Customer Service Leader

Antal International

A multinational company in Ras Al Khaimah is seeking a Customer Service executive - Logistics. The role involves tracking shipments, managing customer service, and handling shipping documentation like Letter of Credit and bids. Candidates should possess strong negotiation skills, knowledge of RAK customs, and ability to train staff. This role is crucial for ensuring customer satisfaction and optimizing logistics processes.

Global Logistics Customer Service Leader

C D General Trading LLC

Job TitleCustomer Service Team LeaderAbout CityDrinksCityDrinks is a distribution company specializing in beverage (including alcoholic‑beverage) products. The Customer Service Team Leader will play a key role in ensuring customers receive high‑quality service, while overseeing the team that handles orders, dispatch, returns, and customer support.Key Responsibilities* Lead, supervise, and manage the customer service team on a daily basis &mdash; assign tasks, manage schedules/rotas or shifts, and ensure adequate coverage.* Coach, train, mentor and develop customer service staff (and possibly dispatch staff) to maintain high standards of customer interaction and operational performance.* Serve as first escalation point for complex or sensitive customer issues &mdash; investigate complaints or problems, decide on resolution actions and ensure timely follow‑up.* Monitor and evaluate team performance metrics (customer satisfaction, service levels, complaint resolution times, workload distribution, etc.), prepare reports for management, and propose improvements.* Ensure proper handling of order processing, returns, exchanges, cancellations or voids &mdash; maintaining records and documentation as per company policies.* Coordinate with other departments (procurement, logistics/dispatch, inventory/warehouse, receiving) to ensure smooth order fulfilment, dispatch, delivery scheduling, and overall customer experience &mdash; bridging customer service and operations.* Contribute to the development and implementation of customer‑service policies, standard operating procedures (SOPs), and best practices aimed at improving efficiency and customer satisfaction.*Maintain data integrity: ensure accurate entry and update of customer and order information in customer‑service or CRM systems, and proper documentation of all interactions and resolutions.Qualifications &amp; Skills- Proven experience in customer service &mdash; ideally several years, with at least 1&ndash;2 years in a supervisory or team‑lead role.- Strong leadership and people‑management skills: ability to motivate, coach, evaluate, and develop staff.- Excellent communication (verbal and written), problem‑solving, and interpersonal skills &mdash; able to handle difficult or escalated customer issues professionally and calmly.- Organizational skills and ability to multitask in a fast‑paced environment; comfort with handling operational duties plus customer service workload.- Familiarity with customer‑service software/CRM systems, order‑processing systems, or dispatch/logistics support tools (preferred).- High school diploma is generally required; further education (e.g. business degree) or relevant certification is a plus.- Flexibility to assist across functions when needed &mdash; e.g. assist dispatch operations, resolve logistics‑related customer complaints, manage returns or exchanges.- Good computer skills are a plus, including MS Office and CRM systems. - Experience with e-commerce business is a plus.What CityDrinks Offers- A key leadership role, with responsibility for an important function (customer service + order fulfilment) in a fast‑paced, dynamic company.- Opportunity for professional development and growth &mdash; training, team management experience, cross‑department collaboration.- Competitive salary and benefits (depending on experience).Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per monthAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Would you be willing to work in the alcoholic beverages industry?</li><li>Would you be able to start immediately?</li></ul>

Customer Service Team Leader

Trane Technologies

<div>
 At Trane TechnologiesTM and through our businesses including Trane&reg; and Thermo King&reg;, we create innovative climate solutions for buildings, homes, and transportation that challenge what&rsquo;s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
 
 
 
 Job Summary：
 
 
 
 Functions as Service Business Leader. Responsible for the administration, implementation, and management of the services sales and fulfillment processes in its goal of operational excellence. Responsible for the performance of the Service area and is accountable for the strategy and achievement of specific business objectives.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Responsible for driving the services business from both sales and fulfillment front for the Kuwait region.
 </li>
 <li>
 Drive market coverage through sales teams, monitor quotation pipeline and address customer needs
 </li>
 <li>
 Ensures quality standards of all service operation processes and functions required for execution of work and customer satisfaction.
 </li>
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 Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees
 </li>
 <li>
 Responsible for achieving mission objectives regarding sales, profit, and management of resources such as backlog analysis, Work in Progress (WIP), overhead management, local inventory management, etc.
 </li>
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 As a member of the leadership team, responsible for participating in annual operating plan preparation.
 </li>
 <li>
 Monitor, measure, and modify process and process measurements to effectively and efficiently meet customer needs and business objectives.
 </li>
 <li>
 Develop and implement new service products following the market environment, demand and technology evolution.
 </li>
 <li>
 Manage the fulfillment teams, both back end and front end.
 </li>
 <li>
 Works with HVAC Fulfillment leader and Technician supervisors to establish required skill sets, talents, and capabilities.
 </li>
 <li>
 Monitor and drive training programs and service engineers &amp; technicians career development.
 </li>
 <li>
 Works as liaison between business unit/corporate and service team to resolve issues.
 </li>
 <li>
 Interacts with sales to ensure smooth hand off of projects from the sales process.
 </li>
 <li>
 Drive the resolution of the in warranty issues to satisfy the customer and protect the Company interest.
 </li>
 <li>
 Conducts performance appraisals in line with service/sales/supervisory personnel to recommend raises, promotions, training, and disciplinary actions.
 </li>
 <li>
 Manages performance by monitoring service personnel effectiveness and efficiency in relation to customer service and operating plan goals.
 </li>
 <li>
 Maintains quality standards by ensuring effective supervision and inspection job sites.
 </li>
 <li>
 Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and staff as needed.
 </li>
 <li>
 Responsible for internal communications flow between service personnel and leadership team.
 </li>
 <li>
 Responsible for maintaining organization&rsquo;s expertise of Trane and competitor&rsquo;s products, product design, and requirements for installation as well as working knowledge of HVAC principles to support solutions-based business strategy.
 </li>
 <li>
 Reviews project measurements and monitors projects through completion.
 </li>
 <li>
 Responsible for administering safety and environmental program in the service area.
 </li>
 <li>
 Flexibility to work outside normal working hours and weekends, as required.
 </li>
 <li>
 Drive the service excellence to be a local market leader.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in mechanical engineering is preferred.
 </li>
 <li>
 A minimum of + 5 years of experience in leading and managing teams, showcasing ability to guide and inspire team members toward achieving exceptional results.
 </li>
 <li>
 + 5 years of proven experience in P&amp;L Management, highlighting expertise in effectively driving financial performance and strategic decision-making.
 </li>
 <li>
 Demonstrate strong time management skills, efficiently juggling tasks, and priorities to consistently meet deadlines and achieve stream objectives.
 </li>
 <li>
 Previous experience in a similar position in the HVAC industry is a must, Rental &amp; Energy Services experience is a plus
 </li>
 <li>
 Previous experience in managing sales team, fulfillment personnel. Experience in managing managers is a plus.
 </li>
 <li>
 The successful candidate will be able to demonstrate excellent communication, presentation, and problem-solving skills.
 
 
 </li>
 </ul>
 
 Key Competencies
 
 
 
 We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
</div>

Services Leader

Atlantis Resorts

Join to apply for the Team Leader, VIP Services role at Atlantis Resorts.( 17533 )At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests' expectations at every possible turn.Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple's retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it's our passion. About The Role As a Team Leader in VIP Services, you will be responsible for overseeing the assigned VIP guest, anticipating their preferences and needs throughout their stay. Ensure all guest preferences and requests are noted and communicated to the rest of the team, ensuring all colleagues are able to carry out personalized service. Anticipate guest needs throughout the day and perform food and beverage service as required inside the respective suites and other areas. Assist the guest with their belongings and luggage. Ensure guest preferred newspapers and magazines are prepared timely on a daily basis. Attend to all departure services required, transportation schedule, flight confirmation, next destination assistance. You will report into the Head Butler and work closely with them to ensure the extraordinary service to our guests. About You Team Leader, VIP Services must demonstrate a clear passion for customer service and willingness to learn various areas of resort operations. You will have 2+ years working in VIP or Butler Service with a clear demonstration of luxury service. Dedicated managers and team leaders will ensure your growth and development throughout your career with Atlantis, The Palm.Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Team Leader, VIP Services

Otokoç Otomotiv

<div>
 
 
 A World Full of Goodness, Success, and Innovation awaits you at Otoko&ccedil; Otomotiv. If you want to be included in a World Full of Future, let's meet!
 
 
 
 
 
 
 Otoko&ccedil; Otomotiv, which was established in 1928 as the first investment of the Ko&ccedil; Group in the automotive sector and started the history of automotive in Turkey, today; Otoko&ccedil;, Avis, Avis Filo, Maestro Filo Y&ouml;netimi, Budget, Otoko&ccedil; Sigorta, Otoko&ccedil; 2. El, otokocihale.com, is Turkey's largest automotive retailing, car rental and car sharing company serving with Otoko&ccedil; Parts and Lastick brands.
 
 
 
 
 
 Under the roof of Otoko&ccedil;, new vehicle sales, service, and spare parts services, wholesale spare parts sales, insurance and financing, accessory sales, used car vehicle sales, and vehicle protection systems under the Ford, Ford Trucks, Volvo, Fiat, Alfa Romeo, Jeep, and Maserati brands, in short offers all automotive solutions to the customers under one roof.
 
 
 
 
 
 In car rental, short-term rental with Avis and Budget brands; Operational leasing with Avis Filo, also known as fleet leasing; Fleet management with the Maestro Filo Y&ouml;netimi brand to the customers
 
 
 
 
 
 Continuing the activities at nearly 400 points in 9 countries, including Turkey, Greece, Azerbaijan, Hungary, Georgia, Kazakhstan, Ukraine, Northern Cyprus, and Northern Iraq, with the vision of " Being a global and leading reference point developing innovative mobility solutions ".
 
 
 
 
 
 You too, have adopted the organizational agile working principles, giving importance to equality of opportunity and inclusiveness in the candidate and employee experience; If you want to work in a working environment that defines the values of development, innovation, cooperation, sincerity and transparency as the indispensable values of its culture, you can review the announcement details below and apply.
 
 
 
 
 
 
 Our position where we invite you to join us: Mechanical Operations Leader
 
 
 
 If you say that I trust my ability to analyze and make decisions, and that I prioritize continuous development and solution-oriented work, if you keep your curiosity alive with new information every day, you should take a look at the advertisement details!
 
 
 
 
 
 
 So, what responsibilities does the Mechanical Operations Leader
 
 
 <ul>
 <li>
 Ensure operational continuity by tracking the maintenance and repair processes of rental fleet vehicles,
 </li>
 <li>
 Manage and coordinate repair operations in close collaboration with services,
 </li>
 <li>
 Inform offices and customers about cost-saving practices related to maintenance and repairs,
 </li>
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 Prepare financial and operational reports to support strategic decision-making,
 </li>
 <li>
 Lead training and integration processes with services to improve the usage rates of after-sales systems,
 </li>
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 Establish strong cooperation with suppliers and distributors to enhance process and cost efficiency,
 </li>
 <li>
 Conduct service/customer/distributor visits to evaluate operations on-site,
 </li>
 <li>
 Analyze customer feedback and implement improvement initiatives focused on customer satisfaction.
 </li>
 </ul>
 
 
 
 
 
 What are the Required Qualifications?
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Mechanical, Automotive, Mechatronics, or Industrial Engineering,
 </li>
 <li>
 Results-oriented with strong collaboration and communication skills,
 </li>
 <li>
 Possesses an innovative mindset,
 </li>
 <li>
 Preferably has at least 10 years of experience in the automotive sector and a minimum of 5 years in a managerial role,
 </li>
 <li>
 Experienced in system development and project management,
 </li>
 <li>
 Analytical thinking, system-building capabilities, and a commercial perspective,
 </li>
 <li>
 Proficient in MS Office programs,
 </li>
 <li>
 Holds a valid driver's license and is an active driver,
 </li>
 <li>
 Proficient in English.
 </li>
 </ul>
 
 
 
 
 
 Also, what do we promise you in this world ?
 
 
 <ul>
 <li>
 Flexible Benefit
 </li>
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 Ko&ccedil; Pension Foundation Membership
 </li>
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 Ko&ccedil; Family Card Membership
 </li>
 <li>
 Complementary Health Insurance
 </li>
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 Private Health Insurance (Optional)
 </li>
 <li>
 Personal Accident Insurance
 </li>
 <li>
 Birthday Leave
 </li>
 <li>
 Food and Service (Lunch Voucher or Cafeteria)
 </li>
 <li>
 Nursery support
 </li>
 <li>
 Social Assistance Package
 </li>
 </ul>
 
 
 
 
 
 How Do Our Recruitment Processes Proceed?
 
 
 
 Our recruitment process consists of the following stages. Our process length varies according to the position. We want you to know that at the end of the process, we will inform you according to your suitability for the position.
 
 <ul>
 <li>
 Application
 </li>
 <li>
 Preliminary assessment
 </li>
 <li>
 Telephone and face-to-face / online interview
 </li>
 <li>
 Inventory stage
 </li>
 <li>
 Reference research
 </li>
 </ul>
 
 
 
 
 
 For this and more, you can access all of our open advertisements on Ko&ccedil; Kariyerim, Kariyer.net, Linkedin, and Youthall pages.
 
 
 
 
 Don't forget to follow our Otoko&ccedil; Career social media accounts to be informed about the most exciting developments about us.
 
 
 
 
</div>

Mechanical Operations Leader - After Sales Services

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