customer service leader

Majid Al Futtaim

<div>
 
 
 JOB TITLE
 
 
 
 Customer Service Associate | MAF Properties | West Region
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The position is responsible of supervising the Customer Service Team including efficient management of the Information Desk, ensuring that all customer service-related activities are carried out in accordance with the set policies and guidelines and to the highest level of service standards.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Customer Service Operations: Oversee smooth functioning of info kiosks by staying informed on mall services, store locations, and promotional activities; step in for Customer Service Officers when needed.
 </li>
 <li>
 Team Management &amp; Grooming: Ensure the Customer Service team adheres to company grooming standards and operational policies; escalate issues as necessary.
 </li>
 <li>
 Customer Complaint Handling: Assist the Customer Service Supervisor in addressing and resolving customer complaints promptly in line with policies.
 </li>
 <li>
 Cash Handling &amp; Reconciliation: Manage daily gift card cash handling, ensure accurate reconciliation, and follow Finance protocols for deposits.
 </li>
 <li>
 Sales &amp; Inventory Targets: Achieve yearly gift card sales targets, maintain accurate stock levels, and ensure zero discrepancies in inventory and cash.
 </li>
 <li>
 Training &amp; Development: Conduct regular training and performance reviews for the Customer Service team to build capability and maintain service standards.
 </li>
 <li>
 Communication &amp; Coordination: Maintain effective communication with tenants, maintenance, and security teams to support overall mall operations.
 </li>
 <li>
 Materials &amp; Directory Management: Ensure brochures are well-stocked and tidy, and update mall directories monthly.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree from a recognized university.
 </li>
 <li>
 4 to 6 years of proven experience in Customer Service, preferably within a well-established shopping center or luxury hotel environment in Egypt.
 </li>
 <li>
 Strong verbal and written communication skills.
 </li>
 <li>
 Demonstrated experience in leading and managing teams.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Customer Service Team Leader

Xemex Pharmaceuticals Private Limited

Position OverviewWe are seeking a motivated and dynamic Telecalling Team Leader to manage our telecalling operations and ensure smooth order, shipping, and MIS management. The ideal candidate will have proven experience in leading a calling team, handling online dashboards, and generating accurate reports for management decision-making.Key Responsibilities1. Telecalling Team Management<ul><li>Lead, guide, and monitor the telecalling team to achieve daily/weekly/monthly targets.</li><li>Train new telecallers on scripts, customer handling, and CRM/ERP usage.</li><li>Ensure high levels of customer engagement, satisfaction, and retention.</li><li>Conduct regular performance reviews and provide constructive feedback.</li></ul>2. Order Management<ul><li>Oversee order intake from calls and ensure accurate entry into the system.</li><li>Coordinate with the sales and operations team to resolve customer queries.</li><li>Track and follow up on pending, cancelled, or delayed orders.</li><li>Ensure proper escalation of customer complaints.</li></ul>3. Shipping Management (Online Dashboard)<ul><li>Manage shipping workflows using online dashboards (e.g., Shiprocket, or similar).</li><li>Track dispatches, deliveries, returns, and cancellations in real-time.</li><li>Coordinate with logistics partners to resolve issues related to shipments.</li><li>Ensure timely updates to customers on their order status.</li></ul>4. MIS &amp; Reporting<ul><li>Maintain and update daily, weekly, and monthly MIS reports.</li><li>Track team performance (calls made, conversions, complaints resolved, etc.).</li><li>Provide insights and actionable data to management for process improvements.</li><li>Ensure data accuracy and timely reporting.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in any discipline (Business/Management preferred).</li><li>3&ndash;5 years of experience in telecalling/customer service, with at least 1&ndash;2 years in a team leader role.</li><li>Strong knowledge of CRM systems, Excel, and shipping dashboards.</li><li>Excellent communication, people management, and problem-solving skills.</li><li>Ability to work under pressure and meet deadlines.</li></ul>Key Competencies<ul><li>Leadership and team management.</li><li>Customer-centric approach with patience and empathy.</li><li>Analytical mindset with attention to detail.</li><li>Proficiency in MS Office (Excel, PowerPoint) and online dashboards.</li><li>Strong organizational and time management skills.</li></ul>Job Types: Full-time, PermanentPay: &#8377;25,000.00 - &#8377;28,000.00 per monthBenefits:<ul><li>Leave encashment</li><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul>Work Location: In person

Rojgar group

Job Title: Team Leader Job Overview:We are looking for a Team Leader &ndash; Operations &amp; Coordination to manage and mentor a team of calling executives and project coordinators. The ideal candidate will have strong leadership, task management, and reporting skills to ensure smooth execution of client deliverables, team productivity, and inter-department coordination.Key Responsibilities:<ul><li>Supervise, guide, and mentor a team of calling executives and project coordinators</li><li>Assign tasks, track progress, and ensure deliverables are completed on time</li><li>Monitor team performance using KPIs and maintain quality standards</li><li>Coordinate with multiple departments to ensure seamless execution of incentive schemes and operational workflows</li><li>Prepare, review, and share Excel/Google Sheet-based reports, dashboards, and updates</li><li>Manage client and internal escalations to ensure timely resolutions</li><li>Conduct regular training, motivation, and feedback sessions with the team</li><li>Foster a collaborative, productive, and growth-oriented work environment</li></ul>Required Skills &amp; Qualifications:<ul><li>Minimum 1&ndash;5 years of team handling experience</li><li>Strong leadership, organizational, and people management skills</li><li>Excellent verbal and written communication skills</li><li>Proficiency in Google Sheets/Excel (Pivot Tables, Formulas, Dashboards)</li></ul>Job Types: Full-time, PermanentPay: &#8377;400,000.00 - &#8377;450,000.00 per monthBenefits:<ul><li>Food provided</li><li>Paid sick time</li></ul>Experience:<ul><li>Team management: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In personSpeak with the employer +91 7876212244

WOW24-7

Location: 100% Remote Department: Sales &amp; Customer ServiceAbout the Project: We promote individuality in learning. Every student is unique, and we tailor our tutoring to each person&rsquo;s learning pace, abilities, and needs. Our goal is to support students in achieving lasting success through personalized methods, addressing specific challenges, and enhancing language skills.Role Overview: As a Team Leader, you will manage and coach a small team of agents across sales and customer service, ensuring excellent performance, adherence to quality standards, and smooth operations. You will act as the main point of contact for the client and help your team deliver personalized, high-quality support to students and parents.Key Responsibilities:<ul><li>Lead and supervise 4&ndash;6 agents across sales and customer service channels (calls, WhatsApp, email).</li><li>Ensure consistent quality in handling customer inquiries and complaints.</li><li>Act as the primary liaison with the client, providing weekly reporting on team performance.</li><li>Train and coach team members in complaint handling, sales conversations, and process adherence.</li><li>Oversee scheduling, performance tracking, and language coverage.</li><li>Maintain regular internal communication to keep the team up to date with latest knowledge and procedures.</li></ul>Candidate Requirements:<ul><li>Languages: German C1/C2, Arabic C1/C2, English C1.</li><li>Proven experience as a Team Leader or Operations Manager in BPO or contact center environments.</li><li>Strong interpersonal and coaching skills, with the ability to motivate agents and liaise with clients.</li><li>Familiarity with CRM tools (Monday.com preferred), Aircall, and WhatsApp support.</li><li>Empathetic approach, ensuring team members are supported and students&rsquo; individual learning needs are met.</li></ul>Why Join Us:<ul><li>Work remotely from anywhere.</li><li>Contribute to a project focused on personalized learning and student success.</li><li>Lead a team where empathy, quality, and individualized support are valued.</li></ul>Job Types: Full-time, PermanentPay: 90,000.00TRY - 110,000.00TRY per monthApplication Question(s):<ul><li>How would you assess your fluency in both spoken and written German?	</li><li>How would you assess your fluency in both spoken and written English?	</li><li>This role may be structured under an independent contractor agreement. Are you open to this type of cooperation?	</li><li>Regarding compensation, what salary range (gross) would you consider appropriate for this role based on your experience and qualifications?</li></ul>

Customer Service Team Leader (German/Arabic/English)

Location: 100% Remote Department: Sales &amp; Customer ServiceAbout the Project: We promote individuality in learning. Every student is unique, and we tailor our tutoring to each person&rsquo;s learning pace, abilities, and needs. Our goal is to support students in achieving lasting success through personalized methods, addressing specific challenges, and enhancing language skills.Role Overview: As a Team Leader, you will manage and coach a small team of agents across sales and customer service, ensuring excellent performance, adherence to quality standards, and smooth operations. You will act as the main point of contact for the client and help your team deliver personalized, high-quality support to students and parents.Key Responsibilities:<ul><li>Lead and supervise 4&ndash;6 agents across sales and customer service channels (calls, WhatsApp, email).</li><li>Ensure consistent quality in handling customer inquiries and complaints.</li><li>Act as the primary liaison with the client, providing weekly reporting on team performance.</li><li>Train and coach team members in complaint handling, sales conversations, and process adherence.</li><li>Oversee scheduling, performance tracking, and language coverage.</li><li>Maintain regular internal communication to keep the team up to date with latest knowledge and procedures.</li></ul>Candidate Requirements:<ul><li>Languages: German C1/C2, Arabic C1/C2, English C1.</li><li>Proven experience as a Team Leader or Operations Manager in BPO or contact center environments.</li><li>Strong interpersonal and coaching skills, with the ability to motivate agents and liaise with clients.</li><li>Familiarity with CRM tools (Monday.com preferred), Aircall, and WhatsApp support.</li><li>Empathetic approach, ensuring team members are supported and students&rsquo; individual learning needs are met.</li></ul>Why Join Us:<ul><li>Work remotely from anywhere.</li><li>Contribute to a project focused on personalized learning and student success.</li><li>Lead a team where empathy, quality, and individualized support are valued.</li></ul>Job Type: Full-timeJob Type: Full-timePay: E&pound;22,000.00 - E&pound;28,000.00 per monthApplication Question(s):<ul><li>How would you assess your fluency in both spoken and written English?	</li><li>How would you assess your fluency in both spoken and written German?	</li><li>This role may be structured under an independent contractor agreement. Are you open to this type of cooperation?	</li><li>Regarding compensation, what salary range (gross) would you consider appropriate for this role based on your experience and qualifications?</li></ul>

Tabby | تابي

<div>
 
 Department:
 
 Customer Support Ops
 
 
 
 Employment Type:
 
 Full Time
 
 
 
 Location:
 
 KSA
 
 
 
 Compensation:
 
 ر.س11,000 / month
 
 
 
 Description
 
 
 
 
 Tabby
 
 creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.
 
 
 The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
 
 
 Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
 
 
 Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.
 
 
 We are looking for a driven, analytical, and people-focused Operations Team Leader to take ownership of customer service operations and elevate performance standards. In this role, you will lead, coach, and inspire a team, ensuring exceptional service delivery while driving operational excellence.
 
 
 As a key player in our leadership team, you will oversee performance management, process improvement, and team engagement&mdash;helping us exceed SLAs, optimize workflows, and deliver a superior customer experience. If you&rsquo;re a proactive problem solver who thrives in fast-paced environments, we want you on board.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead, coach, and mentor a high-performing team, ensuring engagement, motivation, and accountability.
 </li>
 <li>
 Facilitate regular performance meetings with supervisors, identifying areas for improvement and tracking progress.
 </li>
 <li>
 Monitor and enforce quality standards, ensuring adherence to customer experience best practices.
 </li>
 <li>
 Drive performance improvement initiatives, setting clear priorities and refining procedures to meet or exceed SLAs.
 </li>
 <li>
 Ensure structured training and development plans for all team members, fostering continuous skill growth.
 </li>
 <li>
 Optimize attendance and retention strategies, leveraging data-driven insights and team collaboration.
 </li>
 <li>
 Manage performance and disciplinary processes with fairness and consistency, maintaining a results-driven culture.
 </li>
 <li>
 Identify and mitigate operational risks, working closely with the Operations Manager to streamline processes.
 </li>
 <li>
 Set the tone for a high-energy, customer-centric environment, ensuring the team delivers outstanding service and satisfaction.
 </li>
 <li>
 Support the Head of Operations in executing business targets, driving a culture of excellence and continuous improvement.
 </li>
 <li>
 Stay ahead of industry trends and regulatory updates, sharing relevant insights with the team to maintain compliance and service excellence.
 </li>
 <li>
 Work with leadership to implement business efficiencies, optimizing workflows and enhancing productivity.
 </li>
 <li>
 Deliver operations within agreed budgets, service levels, and business targets, ensuring sustainable growth.
 </li>
 <li>
 Escalate complex issues to senior management with clear action plans and recommendations.
 
 
 
 </li>
 </ul>
 Skills, Knowledge and Expertise
 
 
 
 Required:
 
 
 
 <ul>
 <li>
 Minimum 2 years of experience in a contact center environment as a Team Manager.
 </li>
 <li>
 Fluent English (B2+ level), with strong verbal and written communication skills.
 </li>
 <li>
 Analytical and strategic mindset, with a passion for process improvement.
 </li>
 <li>
 Creative problem-solving abilities, with a proactive approach to operational challenges.
 </li>
 <li>
 Proven success in customer service management, with a track record of delivering exceptional results.
 </li>
 <li>
 Bachelor&rsquo;s degree or higher in a relevant field.
 </li>
 <li>
 Coaching and leadership experience, with a demonstrated ability to develop high-performing teams.
 </li>
 <li>
 Strong people management skills, with the ability to inspire, motivate, and drive accountability.
 </li>
 <li>
 Proven ability to manage escalations and handle demanding customer interactions effectively.
 </li>
 <li>
 High-energy, results-oriented mindset, with a passion for delivering excellence.
 </li>
 <li>
 Flexibility to work onsite, adapting to dynamic operational needs.
 
 
 
 </li>
 </ul>
 
 Bonus Points for:
 
 
 
 <ul>
 <li>
 Experience in financial services, banking, insurance, or investment industries.
 </li>
 <li>
 COPC knowledge, with a strong grasp of customer service frameworks.
 </li>
 <li>
 Expertise in report development and data-driven decision-making.
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 This is an opportunity to lead from the front, drive operational improvements, and build a world-class customer service team. If you thrive in high-growth, fast-paced environments and have the leadership skills to make an impact, we want to hear from you.
</div>

Customer Service Team Leader - Contact Center - Saudi National

NielsenIQ

<div>Job Description 
As the Customer Support Leader for Turkey, you will play a pivotal role by managing a 
dedicated team of Customer Support associates. Your key responsibilities will include 
ensuring that we deliver consistent, high-quality service and adhere to governance 
standards while enhancing our clients' understanding and confidence in NIQ data. 
Success in this position requires a solid grasp of each client's unique business needs and 
deep expertise in NIQ solutions. 
More than just a strategic thinker, you will serve as an inspiring leader, guiding a 
passionate team toward operational excellence. Your efforts will drive growth and ensure 
exceptional customer satisfaction, making a meaningful impact on our clients and their 
success. Join us in this exciting opportunity to lead and innovate in customer support! 

Responsibilities: 
<ul><li>
Lead the team with a laser focus on delivering an unmatched service experience, ensuring every touchpoint is characterized by speed, accuracy, and solution-oriented approaches.</li><li>
Collaborate with various internal teams, including in-market Consulting, Analytics&amp; Insights, Sales, Operations and Data Science, Global customer Service Centre toensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes.</li><li>
Monitor and analyze key performance metrics, identifying trends and opportunities for improvement, and taking corrective action as needed to ensure the consistent achievement of service goals.</li><li>
Build and maintain strong relationships with customers, demonstrating empathy, active listening, and a genuine commitment to their satisfaction.</li><li>
Engage and manage escalations, present to clients and execute issue resolution cross NIQ network</li><li>
Create an environment to encourage and drive solution mindset and to leverage best practices.</li><li>
Enhance servicing efficiencies and improve the NPS and tNPS satisfaction scores. Identify emerging issues and quality trends, flag out areas of improvement regularly, and suggest product development needs of clients for building product roadmap where required.</li><li>
Stay up to date on product updates (Discover new release, Omni, etc.), and company news to provide knowledgeable support and guidance to customers.</li><li>
Foster a customer-centric culture within the team, promoting empathy, active listening, and a genuine commitment to customer satisfaction.</li></ul><div>
Qualifications: 
<ul><li>10 years of experience in market research - preferably at NIQ and having good</li></ul>
exposure to Retail Measurement processes. 
<ul><li>A broad understanding of client sales and marketing issues</li></ul>
Management and Process Skills 
<ul><li>5+ years of people management experience with strong team engagement results</li><li>Proven track record in driving change, process improvements, and automation</li><li>Experience in finance, including productivity and P&amp;L management</li><li>Strong project management skills with a problem-solving mindset</li><li>Tech-savvy and enthusiastic about operational efficiency</li><li>Excellent communication and stakeholder management</li><li>Analytical thinker with a client-centric approach</li><li>High integrity, adaptable, and proactive</li><li>Fluent in Turkish and business English (written and spoken)</li></ul></div> 
Additional Information<div></div> 
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
Want to keep up with our latest updates?
Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div>

Customer Support leader

Search 10000+ Customer service leader jobs near you this September. New roles added regularly across leading industries. Apply today.

10000 customer service leader jobs NEAR_ME

Customer Service Team Leader

Customer Service Team Leader

Customer Service Team Leader

Customer Service Team Leader (German/Arabic/English)

Customer Service Team Leader (German/Arabic/English)

Customer Service Team Leader - Contact Center - Saudi National

Customer Support leader