customer service leader

ALSTOM

<div>At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. 


Could you be the full-time Customer Service Leader in India we&rsquo;re looking for?
Your future role

Take on a new challenge and apply your engineering and customer service expertise in a dynamic and innovative field. You&rsquo;ll work alongside collaborative and forward-thinking teammates.

You'll play a key role in supporting and coordinating the EMU and Train set project warranty and maintenance business across India, ensuring seamless operations and customer satisfaction. Day-to-day, you&rsquo;ll work closely with teams across the business (such as the Parts &amp; Overhaul Support team, RAMS Team, Quality team, and Project Engineering team), monitor train performance against reliability KPIs, and provide technical solutions for obsolescence, among other responsibilities.

You&rsquo;ll specifically take care of material and logistics support, as well as developing fleet maintenance plan audits, including reliability studies and benchmarking with similar Alstom fleets, but also ensure alignment with sourcing and quality for material planning.

We&rsquo;ll look to you for:
<ul>
<li>Overall support and coordination for EMU and Train set project warranty and maintenance business
</li>
<li>Alignment with sourcing and quality for material planning
</li>
<li>Monitoring train performance in line with reliability KPIs
</li>
<li>Gathering technical knowledge and field data for reliability studies and continuous improvement proposals
</li>
<li>Providing technical solutions for obsolescence with engineering function support
</li>
<li>Developing fleet maintenance plan audits, including reliability studies/analysis/trends for continuous improvement</li> 
</ul>
 
All about you

We value passion and attitude over experience. That&rsquo;s why we don&rsquo;t expect you to have every single skill. Instead, we&rsquo;ve listed some that we think will help you succeed and grow in this role:
<ul>
<li>Graduate in Engineering or Industrial studies (Bachelor&rsquo;s degree in Electrical or E&amp;C engineering is desirable)
</li>
<li>Experience or understanding of computer literacy (Microsoft Windows &amp; Office environment)
</li>
<li>Basic knowledge of SAP
</li>
<li>Knowledge of trains parts and subassemblies
</li>
<li>Familiarity with propulsion systems
</li>
<li>Effective communication and customer handling skills
</li>
<li>Critical thinking skills
</li>
<li>Experience with rolling stock maintenance and warranty operations (desirable)
</li>
<li>Field exposure to Indian railways (desirable)
</li>
<li>Knowledge of Power BI tools (desirable)</li> 
</ul>
 
Things you&rsquo;ll enjoy Join us on a life-long transformative journey &ndash; the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You&rsquo;ll also:
<ul>
<li>Enjoy stability, challenges, and a long-term career free from monotonous daily routines
</li>
<li>Work with new security standards for rail signalling
</li>
<li>Collaborate with diverse teams and supportive colleagues
</li>
<li>Contribute to innovative projects
</li>
<li>Utilise our inclusive and flexible working environment
</li>
<li>Steer your career in whatever direction you choose across functions and countries
</li>
<li>Benefit from our investment in your development, through award-winning learning opportunities
</li>
<li>Progress towards leadership roles or other career advancements
</li>
<li>Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)</li></ul> 

You don&rsquo;t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you&rsquo;ll be proud. If you&rsquo;re up for the challenge, we&rsquo;d love to hear from you!
Important to note

As a global business, we&rsquo;re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We&rsquo;re committed to creating an inclusive workplace for everyone. 
 
Job Segment: Logistics, Supply Chain, Supply, ERP, SAP, Operations, Technology</div>

Customer Service Leader

<div>At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. 


Could you be the full-time Customer Service Leader in India we&rsquo;re looking for? 
Your future role

Take on a new challenge and apply your engineering and customer service expertise in a dynamic and innovative field. You&rsquo;ll work alongside collaborative and forward-thinking teammates.

You'll play a key role in supporting and coordinating the EMU and Train set project warranty and maintenance business across India, ensuring seamless operations and customer satisfaction. Day-to-day, you&rsquo;ll work closely with teams across the business (such as the Parts &amp; Overhaul Support team, RAMS Team, Quality team, and Project Engineering team), monitor train performance against reliability KPIs, and provide technical solutions for obsolescence, among other responsibilities.

You&rsquo;ll specifically take care of material and logistics support, as well as developing fleet maintenance plan audits, including reliability studies and benchmarking with similar Alstom fleets, but also ensure alignment with sourcing and quality for material planning.

We&rsquo;ll look to you for:
<ul>
<li>Overall support and coordination for EMU and Train set project warranty and maintenance business
</li>
<li>Alignment with sourcing and quality for material planning
</li>
<li>Monitoring train performance in line with reliability KPIs
</li>
<li>Gathering technical knowledge and field data for reliability studies and continuous improvement proposals
</li>
<li>Providing technical solutions for obsolescence with engineering function support
</li>
<li>Developing fleet maintenance plan audits, including reliability studies/analysis/trends for continuous improvement</li> 
</ul>
 
All about you

We value passion and attitude over experience. That&rsquo;s why we don&rsquo;t expect you to have every single skill. Instead, we&rsquo;ve listed some that we think will help you succeed and grow in this role:
<ul>
<li>Graduate in Engineering or Industrial studies (Bachelor&rsquo;s degree in Electrical or E&amp;C engineering is desirable)
</li>
<li>Experience or understanding of computer literacy (Microsoft Windows &amp; Office environment)
</li>
<li>Basic knowledge of SAP
</li>
<li>Knowledge of trains parts and subassemblies
</li>
<li>Familiarity with propulsion systems
</li>
<li>Effective communication and customer handling skills
</li>
<li>Critical thinking skills
</li>
<li>Experience with rolling stock maintenance and warranty operations (desirable)
</li>
<li>Field exposure to Indian railways (desirable)
</li>
<li>Knowledge of Power BI tools (desirable)</li> 
</ul>
 
Things you&rsquo;ll enjoy Join us on a life-long transformative journey &ndash; the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You&rsquo;ll also:
<ul>
<li>Enjoy stability, challenges, and a long-term career free from monotonous daily routines
</li>
<li>Work with new security standards for rail signalling
</li>
<li>Collaborate with diverse teams and supportive colleagues
</li>
<li>Contribute to innovative projects
</li>
<li>Utilise our inclusive and flexible working environment
</li>
<li>Steer your career in whatever direction you choose across functions and countries
</li>
<li>Benefit from our investment in your development, through award-winning learning opportunities
</li>
<li>Progress towards leadership roles or other career advancements
</li>
<li>Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)</li></ul> 

You don&rsquo;t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you&rsquo;ll be proud. If you&rsquo;re up for the challenge, we&rsquo;d love to hear from you!
Important to note

As a global business, we&rsquo;re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We&rsquo;re committed to creating an inclusive workplace for everyone. 
 
Job Segment: Logistics, Supply Chain, ERP, SAP, Supply, Operations, Technology</div>

Antal International

A multinational company in Ras Al Khaimah is seeking a Customer Service executive - Logistics. The role involves tracking shipments, managing customer service, and handling shipping documentation like Letter of Credit and bids. Candidates should possess strong negotiation skills, knowledge of RAK customs, and ability to train staff. This role is crucial for ensuring customer satisfaction and optimizing logistics processes.

Global Logistics Customer Service Leader

Tabby | تابي

<div>
 
 Department:
 
 Customer Support Ops
 
 
 
 Employment Type:
 
 Full Time
 
 
 
 Location:
 
 KSA
 
 
 
 Compensation:
 
 ر.س11,000 / month
 
 
 
 Description
 
 
 
 
 Tabby
 
 creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.
 
 
 The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
 
 
 Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
 
 
 Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.
 
 
 We are looking for a driven, analytical, and people-focused Operations Team Leader to take ownership of customer service operations and elevate performance standards. In this role, you will lead, coach, and inspire a team, ensuring exceptional service delivery while driving operational excellence.
 
 
 As a key player in our leadership team, you will oversee performance management, process improvement, and team engagement&mdash;helping us exceed SLAs, optimize workflows, and deliver a superior customer experience. If you&rsquo;re a proactive problem solver who thrives in fast-paced environments, we want you on board.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead, coach, and mentor a high-performing team, ensuring engagement, motivation, and accountability.
 </li>
 <li>
 Facilitate regular performance meetings with supervisors, identifying areas for improvement and tracking progress.
 </li>
 <li>
 Monitor and enforce quality standards, ensuring adherence to customer experience best practices.
 </li>
 <li>
 Drive performance improvement initiatives, setting clear priorities and refining procedures to meet or exceed SLAs.
 </li>
 <li>
 Ensure structured training and development plans for all team members, fostering continuous skill growth.
 </li>
 <li>
 Optimize attendance and retention strategies, leveraging data-driven insights and team collaboration.
 </li>
 <li>
 Manage performance and disciplinary processes with fairness and consistency, maintaining a results-driven culture.
 </li>
 <li>
 Identify and mitigate operational risks, working closely with the Operations Manager to streamline processes.
 </li>
 <li>
 Set the tone for a high-energy, customer-centric environment, ensuring the team delivers outstanding service and satisfaction.
 </li>
 <li>
 Support the Head of Operations in executing business targets, driving a culture of excellence and continuous improvement.
 </li>
 <li>
 Stay ahead of industry trends and regulatory updates, sharing relevant insights with the team to maintain compliance and service excellence.
 </li>
 <li>
 Work with leadership to implement business efficiencies, optimizing workflows and enhancing productivity.
 </li>
 <li>
 Deliver operations within agreed budgets, service levels, and business targets, ensuring sustainable growth.
 </li>
 <li>
 Escalate complex issues to senior management with clear action plans and recommendations.
 
 
 
 </li>
 </ul>
 Skills, Knowledge and Expertise
 
 
 
 Required:
 
 
 
 <ul>
 <li>
 Minimum 6 months of experience in a contact center environment as a Team Manager.
 </li>
 <li>
 Fluent English (B2+ level), with strong verbal and written communication skills.
 </li>
 <li>
 Analytical and strategic mindset, with a passion for process improvement.
 </li>
 <li>
 Creative problem-solving abilities, with a proactive approach to operational challenges.
 </li>
 <li>
 Proven success in customer service management, with a track record of delivering exceptional results.
 </li>
 <li>
 Bachelor&rsquo;s degree or higher in a relevant field.
 </li>
 <li>
 Coaching and leadership experience, with a demonstrated ability to develop high-performing teams.
 </li>
 <li>
 Strong people management skills, with the ability to inspire, motivate, and drive accountability.
 </li>
 <li>
 Proven ability to manage escalations and handle demanding customer interactions effectively.
 </li>
 <li>
 High-energy, results-oriented mindset, with a passion for delivering excellence.
 </li>
 <li>
 Flexibility to work onsite, adapting to dynamic operational needs.
 
 
 
 </li>
 </ul>
 
 Bonus Points for:
 
 
 
 <ul>
 <li>
 Experience in financial services, banking, insurance, or investment industries.
 </li>
 <li>
 COPC knowledge, with a strong grasp of customer service frameworks.
 </li>
 <li>
 Expertise in report development and data-driven decision-making.
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 This is an opportunity to lead from the front, drive operational improvements, and build a world-class customer service team. If you thrive in high-growth, fast-paced environments and have the leadership skills to make an impact, we want to hear from you.
</div>

Customer Service Team Leader - Contact Center - Saudi National

Crate and Barrel

<div><div>We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people&rsquo;s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making&mdash;and our story is still unfolding.</div><div></div><div> 
We&rsquo;re here for it. We think you should be too. We&rsquo;re looking for a driven professional with an inclusive mindset to join our team as a Team Leader, Customer Experience &amp; Outreach</div><div></div><div> 
Your upbeat attitude and ability to engage customers keeps the sales floor energized and Sales Associates motivated. Under the direction of the Assistant Store Leader, Design &amp; Trade you lead your team to meet daily sales goals - and exceed customer expectations. With a constant eye on the sales floor, you adjust staffing as needed to be sure every customer gets personal attention. You're a mentor. You coach and develop creative ways to encourage your team to meet sales goals and turn out a top-notch performance every day. You provide productive feedback and thoughtful guidance to Sales Associates, grooming them for advancement on the sales team.</div><div></div><div> 
A day in the life as a Team Leader, Customer Experience &amp; Outreach...</div><ul><li>
Lead designated functional team and manage associate workload as determined in partnership with the Assistant Store Leader.</li><li>
Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.</li><li>
Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.</li><li>
Maintain an understanding of new store initiatives and communicate changes to the Department Specialists and associates, ensuring adoption throughout the store, into steady state.</li><li>
Focus on promoting and driving sales, maintaining an awareness of current product in store and not in store.</li><li>
Review KPI results, working with Assistant Store Leader to identify opportunities and corrective actions.</li><li>
Communicate regularly with the applicable functional Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.</li><li>
Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.</li></ul><div>
What you'll bring to the table...</div><ul><li>
Your sense of personal style with a discerning eye and passion for design and home furnishings</li><li>
Strong communication and interpersonal skills</li><li>
High school diploma/GED or equivalent</li></ul><div>
We'd love to hear from you if you have...</div><ul><li>
1+ years customer service or retail experience</li><li>
Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends</li><li>
Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night</li></ul></div>

Team Leader, Customer Experience & Outreach

Emirates

<div>
 
 Job Purpose
 
 
 
 We&rsquo;re looking for a dynamic and passionate
 
 Customer Sales &amp; Service Team Leader
 
 to join our Emirates retail team. In this role, you&rsquo;ll lead and inspire a group of Customer Sales &amp; Service Agents to deliver a seamless, premium, and personalized customer experience &mdash; one that reflects Emirates&rsquo; world-class hospitality and Experiential Retail vision.
 
 
 You&rsquo;ll play a key role in driving sales through consultative customer interactions, identifying cross-sell and upsell opportunities, and promoting premium products and Skywards membership benefits. As a people leader, you&rsquo;ll foster a high-performance culture by coaching and motivating your team to achieve sales targets while maintaining service excellence
 
 
 Your responsibilities will include overseeing daily store operations, managing workflow and staff scheduling, and ensuring a professional retail environment. You&rsquo;ll also leverage digital tools and CRM platforms to enhance efficiency, monitor performance metrics, and support special events or activations that elevate the in-store experience.
 
 
 Qualification
 
 
 To be successful in this role, you&rsquo;ll need an A-Level (or equivalent) qualification with at least four years of experience, ideally within airline sales or a contact centre environment. Strong communication, problem-solving, and leadership skills are essential, along with a genuine passion for delivering exceptional customer service.
 
 
 If you&rsquo;re ready to lead with purpose and elevate every customer interaction, we&rsquo;d love to hear from you
 
 
 Salary &amp; benefits
 
 
 We offer a competitive salary package along with a range of benefits
 
 
 including annual leave, medical coverage, concessional travel benefits, and professional development opportunities within the Emirates Group. Join us and be part of a team that values excellence, growth, and global experiences
</div>

Customer Sales & Service Team Leader - Karachi

Bellacure Beauty Lounge

A female senior receptionist with a strong background in retail sales, is a team leader and communicator, and is responsible for managing and leading a branch.<ul><li>**Female only candidates will be considered**</li><li>Responsible for the day-to-day operation of the branch, ensuring efficiency and profitability.</li><li>Lead the company&rsquo;s efforts to maintain unique customer service quality by implementing the best practices and techniques, training, and developing processes in providing the controls and conformity of the service to SOP&rsquo;s and operational standards.</li><li>Lead the therapists in the spa to achieve monthly targets and increase the average spent by customers.</li><li>Track spa revenue by the department, ensuring all providers are attaining their revenue and retail goals to ensure the spa meets its monthly budget.</li><li>Responsible for quality control, checking for best practices in spa to ensure standards are being met and client expectations exceeded, and operations running up to standard.</li><li>To ensure that deficiencies of the spa are detected and exposed to management and a series of recommendations of improvement are made, creating a plan of action and its implementation stage to stage to ensure standards are met.</li><li>Monitor and propose staff roasters in coordination with booking best interest</li><li>Oversee and assist in completing monthly stock count and report.</li><li>Ensure to place professional and retail stock orders in a timely manner.</li><li>Suggest and prepare monthly promotions according to market trends and seasons.</li><li>Oversee compliance to legal regulations &amp; municipality regulations.</li><li>Direct and educate the employees in matters of quality and inspection, and assist in disciplining and training personnel when standards are not met, and ensure operations running up to standard.</li><li>To oversee staff to ensure conformity to our steps, script adherence vis- a- vis client interaction, database capturing, train them in the right direction, ensure customer satisfaction and drive the creative direction of the spas.</li><li>Investigate and handle service-related customer complaints to ensure a positive outcome and customer satisfaction &amp; training at spa-level to ensure the incident does not repeat and</li><li>Ensure staff are properly trained as to minimize customer complaints and ensure the best standards provided.</li><li>Ensure the spas are in compliance with the branding standards and all the brand policies are always complied with.</li><li>Supervise daily spa operations to ensure cleanliness, maintenance, and service standards are upheld to maximize spa output in line with company standards and sales targets.</li><li>Ensure staff conforming to uniforms and overall look and presentability in line with Bellacure Beauty Lounge standards.</li><li>Ensure spa is operating smoothly across all shifts and peak hours and work closely with the Operation manager to highlight any issues compromising spa operation.</li><li>Identify sales/services opportunities to senior management that will enhance the spa output and sales.</li><li>Handling customer complaints 24/7 and turn around incident reports must be dealt with promptly, with a response time within 24hrs.</li></ul>Job Types: Full-time, PermanentPay: AED1,895.00 - AED3,500.00 per monthExperience:<ul><li>customer sales: 3 years (Preferred)</li><li>spa management: 3 years (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Application Deadline: 30/11/2025 Expected Start Date: 12/11/2025

Female Senior Receptionist *Spa/Hospitality Experience required*

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