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customer service manager airport customer experience

American Airlines

<div><div><div><h2 class="jobSectionHeader"><b>Intro</b></h2></div><div><p>
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Why you'll love this job</b></h2></div><div><ul><li><p>
This job is a member of the Hubs &amp; Gateways or Stations Team within the Customer Experience Division.</p></li><li><p>
Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.</p></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll do</b></h2></div><div><ul><li>
Drives operational excellence</li><li>
Creates an environment that cares for our frontline team members and celebrates the team successes</li><li>
Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies</li><li>
Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service</li><li>
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors</li><li>
Promotes an environment of mutual respect and trust between frontline team members</li><li>
Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity</li><li>
Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance</li><li>
Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels</li><li>
Ability to work extra hours when there are operational needs</li><li>
Ability to work rotating shifts including weekends, holidays and days-off</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
All you'll need for success</b></h2></div><div><p><b>
Minimum Qualifications- Education &amp; Prior Job Experience</b></p><ul><li><p>
High School diploma or GED equivalency</p></li></ul><p><b>
Preferred Qualifications- Education &amp; Prior Job Experience</b></p><ul><li><p>
Previous airport customer service experience</p></li><li><p>
2 years experience leading others</p></li><li><p>
Knowledge of company policies and procedures and functional automation applications</p></li></ul><p><b>
Skills, Licenses &amp; Certifications</b></p><ul><li>
Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment</li><li>
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate</li><li>
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems</li><li>
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.</li><li>
Strong decision making skills</li><li>
Ability to work independently as well as collaboratively</li><li>
Ability to work under demanding operational conditions</li><li>
Ability to prioritize and execute with a sense of urgency and preciseness</li><li>
Ability to use sound business judgment to resolve issues with internal and external customers</li><li>
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation</li><li>
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.</li><li>
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.</li><li>
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
</li><li>Applicable valid driver&rsquo;s license as required by local authorities, if applicable</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll get</b></h2></div><div><p>
Feel free to take advantage of all that American Airlines has to offer:</p><ul><li>
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.</li><li>
Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.</li><li>
Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.</li><li>
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.</li><li>
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Feel free to be yourself at American</b></h2></div><div><p>
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.<br>
<br>
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.</p></div></div></div>

Customer Service Manager, Airport Customer Experience

<div>
 <strong>
  Intro
  <br/>
  <br/>
 </strong>
 Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
 <br/>
 <br/>
 <strong>
  Why you'll love this job
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   This job is a member of the Hubs &amp; Gateways or Stations Team within the Customer Experience Division.
  </li>
  <li>
   Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You'll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Drives operational excellence
  </li>
  <li>
   Creates an environment that cares for our frontline team members and celebrates the team successes
  </li>
  <li>
   Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
  </li>
  <li>
   Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
  </li>
  <li>
   Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
  </li>
  <li>
   Promotes an environment of mutual respect and trust between frontline team members
  </li>
  <li>
   Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
  </li>
  <li>
   Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
  </li>
  <li>
   Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
  </li>
  <li>
   Ability to work extra hours when there are operational needs
  </li>
  <li>
   Ability to work rotating shifts including weekends, holidays and days-off
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  All you'll need for success
  <br/>
  <br/>
 </strong>
 <strong>
  Minimum Qualifications- Education &amp; Prior Job Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School diploma or GED equivalency
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications- Education &amp; Prior Job Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Previous airport customer service experience
  </li>
  <li>
   2 years experience leading others
  </li>
  <li>
   Knowledge of company policies and procedures and functional automation applications
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills, Licenses &amp; Certifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
  </li>
  <li>
   Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
  </li>
  <li>
   Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  </li>
  <li>
   Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
  </li>
  <li>
   Strong decision making skills
  </li>
  <li>
   Ability to work independently as well as collaboratively
  </li>
  <li>
   Ability to work under demanding operational conditions
  </li>
  <li>
   Ability to prioritize and execute with a sense of urgency and preciseness
  </li>
  <li>
   Ability to use sound business judgment to resolve issues with internal and external customers
  </li>
  <li>
   Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
  </li>
  <li>
   Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
  </li>
  <li>
   Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
  </li>
  <li>
   Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  </li>
  <li>
   Applicable valid driver&rsquo;s license as required by local authorities, if applicable
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You'll Get
  <br/>
  <br/>
 </strong>
 Feel free to take advantage of all that American Airlines has to offer:
 <br/>
 <br/>
 <ul>
  <li>
   Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  </li>
  <li>
   Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  </li>
  <li>
   Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.
  </li>
  <li>
   401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  </li>
  <li>
   Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Feel free to be yourself at American
  <br/>
  <br/>
 </strong>
 From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
 <br/>
 <br/>
 Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.
</div>


G2 Secure Staff

<div><p>Responsible for providing ground support for inbound and outbound aircraft. Including baggage handling, mail and freight handling, aircraft servicing, driving motorized equipment, and cleaning of aircraft interiors.</p>
<p><b>
QUALIFICATIONS:</b></p>
<p><b>
A. </b><b>EDUCATION AND EXPERIENCE</b>
<br>
1. High School diploma or equivalent.
<br>
2. Computer experience preferred.
<br>
3. Previous customer service experience preferred.
<br>
4. Must be 18 years of age or older.
<br>
5. Must have reliable telephone and transportation.
<br>
6. Must have valid driver's license.</p>
<p><b>
B.</b> <b>PERSONAL AND PHYSICAL REQUIREMENTS</b>
<br>
1. Treat all information as confidential.
<br>
2. Possess the tact to deal with all levels of situations, client representatives, employees and the public.
<br>
3. Must be able to do repeated heavy lifting (up to 70 lbs.) for extended periods of time on a regular basis.
<br>
4. Must be able to sit, stand, lift, and/or bend throughout shift.
<br>
5. Must be willing and able to work in a variety of climatic conditions to include extreme heat and cold (over 100 to below 0), including high winds, rain, ice and snow.
<br>
6. Must pass pre-employment and random drug tests.
<br>
7. Must pass a Criminal Background check
<br>
8. Must be willing and able to cope with a variety of non-routine situations to include, but not limited to, early/late flights, weather and mechanical delays, passenger assistance including accommodation/re-accommodation.
<br>
9. Must be able to read, write, understand and carry out instructions in English.
<br>
10. Must be able to verbally direct in English.
<br>
11. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
<br>
12. Must have clear driving record.</p>
<p><b>
PERFORMANCE RESPONSIBILITIES:</b>
<br>
1. Handling and care of passenger baggage. Loading, unloading, transportation to and from various locations of the airport.
<br>
2. Handling and care of U.S. Mail, freight, express parcels. Loading, unloading, transportation to and from various locations of the airport.
<br>
3. All ground handling must be accomplished in accordance to customer and G2 specifications.
<br>
4. Must be safety oriented. Safety of personnel, passengers, equipment and aircraft is your number one priority at all times.
<br>
5. Operation of various aircraft servicing equipment to handle aircraft electrical, engine start, lavatories and water service, and deicing in some locations.
<br>
6. Provide safe guidance of aircraft to and from parked areas, taxiways and gate areas. Utilizing visual, hand, verbal and electronic communications.
<br>
7. Pushing or towing aircraft to and from designated locations on the airport.
<br>
8. Able to assist disabled passengers in and out of the aircraft.
<br>
9. Thorough cleaning of aircraft interiors, including turn and overnight as directed by company and/or client specifications and procedures.
<br>
10. Pull computer work assignments and provision aircraft as directed.
<br>
11. Pull assignments or work orders from computer, as needed.
<br>
12. Do all reports accurately and in a timely manner.
<br>
13. Must be familiar with all FAA/Airline/Company/Airport regulations.
<br>
14. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
<br>
15. Project a positive image and respond to inquiries from clients, staff and public in a courteous manner.
<br>
16. Attend meetings and inservices as required.
<br>
17. Utilize appropriate communications channels and maintain records, reports and files as required.
<br>
18. Must be attired in proper uniform and protective gear as directed by company officials and identification must always be visible.
<br>
19. Adhere to company policies and procedures and participate in achievement of company objectives.
<br>
20. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
<br>
21. Perform other duties as requested.</p><br>
<br>
Additional Details : The pay rate shown is an overall company range provided for transparency. Since compensation can differ by location, the exact rate for the position you applied for will be confirmed during the screening process.<br>
<br>
Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to &quot;Pay Transparency Law&quot;; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.</div>

Ramp Agent

<div><div><div><h2 class="jobSectionHeader"><b>Intro</b></h2></div><div><p>
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Why you'll love this job</b></h2></div><p></p><div><p><br>
The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $19.64 per hour.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll do</b></h2></div><div><ul><li><p><b>
These are the essential functions of the job</b><br>
<br>
<i>This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.</i></p></li><li>
Issue, reissue and refund passenger tickets</li><li>
Book, ticket and confirm flight reservations</li><li>
Rebook passengers on oversold flights and during irregular operations</li><li>
Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades</li><li>
Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh</li><li>
Perform passenger boarding, including ticket lift and/or boarding pass lift/verification</li><li>
Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria</li><li>
Operate jetways/bridges for purposes of boarding and deplaning passengers</li><li>
Make boarding and departure gate announcements</li><li>
Deliver domestic/international flight documents</li><li>
Perform passenger service flight close-out procedures</li><li>
Accept, check and tag passengers&rsquo; baggage at resolution centers, full-service ticket counters, and first class ticket counters</li><li>
Maintain timeline of flight boarding process</li><li>
Perform customer service on the job training</li><li>
Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations</li><li>
Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters</li><li>
Queue lines at ticket counter kiosks and ticket counters</li><li>
Clear/verify international documents at kiosk in the ticket counter area and activation stations</li><li>
Accept and activate passengers&rsquo; self-tagged bags at activation stations</li><li>
Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors</li><li>
Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts</li><li>
Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.</li><li>
Respond and assist during security and/or emergency situations</li><li>
Provide connecting passengers with gate information</li><li>
Provide quality customer service in a professional manner and in accordance with American&rsquo;s guidelines.</li><li>
Adhere to company policies, procedures, and performance standards.</li><li>
Complete job-relevant trainings</li><li>
Adhere to government regulations (e.g. DOT, FAA, TSA)</li><li>
Use multiple internal resources/systems including during customer interactions</li><li>
Wear uniforms as required by company policy</li></ul><p></p><ul><li><br>
Reasonable accommodations may be made for qualifying individuals with disabilities.<br>
</li></ul><p><br>
<b>Depending on your airport size, you may also do the following:</b>
</p><p>Perform Passenger Operation Control functions including air to ground communication as well as Tower functions Assist international passengers through customs/immigration, including baggage recheck Deliver boarding passes, international flight documents and customs/immigration forms</p></div></div><div><div><h2 class="jobSectionHeader"><b><br>
All you'll need for success</b></h2></div><div><p><b>
Minimum Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
High school diploma or GED or international equivalent</li><li>
Bilingual language skills required in some locations</li><li>
Applicable valid driver&rsquo;s license as required by local authorities</li><li>
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable</li><li>
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable</li><li>
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements</li><li>
Must be authorized to work in the U.S.</li></ul><p></p><p><b><br>
Preferred Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
Working knowledge of Sabre or any other Passenger Service System</li><li>
Previous face to face Customer Service experience</li><li>
Working in a fast pace environment</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b><br>
What you'll get</b></h2></div><div><p>
Feel free to take advantage of all that American Airlines has to offer:</p><ul><li>
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.</li><li>
Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.</li><li>
Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.</li><li>
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.</li><li>
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Feel free to be yourself at American</b></h2></div><div><p>
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.<br>
<br>
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.</p></div></div></div>

Customer Service Agent Part Time

FragilePAK dba Progistics Distribution

<p>First and foremost, <i><b>Progistics Distribution values our people, encourages their development and reward their performance. </b></i> Our mission is to develop relationships that make a positive difference in our customers&rsquo; and employees&rsquo; lives. Our vision is to uphold the highest standards of integrity in all of our actions. We work together, across all boundaries, to meet the needs of our customers in a timely manner.</p><p><b>Progistics Distribution dba FragilePAK is hiring ASAP for Full Time warehouse workers near the Indianapolis Airport.</b></p><p><b>Warehouse Pay - $18.00 Hrly</b></p><p><b>Pay is bi-weekly.</b></p><p>We load, unload furniture from semi-trailers shipped around the country (HEAVY LIFTING FURNITURE INTO &amp; UNLOADING TRAILERS).</p><p>Friendly environment, stable work of 6 to 8 hours daily, and great a management team.</p><p>We use pallet jack, dollies and load by hand working with a team of 3 team associates per truck.</p><p><b>Key Job Functions</b></p><ul><li>Fulfill and organize orders to ensure customer delivery process is efficient and accurate.</li><li>Loading and Unloading Trailers</li><li>Routing Freight into geographical routes</li><li>Loading Independent Contractors Vehicles</li><li>Communicate with our customers on issues</li><li>Clean and organize the warehouse and maintain freight</li><li>Performs picking duties in an efficient manner meeting customer service standards</li><li>Moves product from staging and/or storage areas into trailers</li><li>Operates all equipment in a safe and efficient manner following prescribed work methods</li><li>Maintains appropriate records and reports to guarantee inventory control and security</li><li>Must be able to complete inspection form prior operating equipment</li><li>Must be able to use RF scanning equipment to ensure accuracy of inventory</li><li>Responsible for reporting safety concerns to management in a timely manner</li></ul><p><b>All applicants must have 2 forms of ID! Must have lifting experience!</b></p><p>Join us in a role that keeps the wheels turning! We&rsquo;re dedicated to fostering a safe, energetic workplace where your skills grow alongside our success. Whether you&rsquo;re experienced in warehouse operations or eager to learn new skills like heavy equipment operation or inventory control systems &mdash; this is your chance to make an impact!</p><p>Pay: $18.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Warehouse Worker

Roche

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
<br><br>
The Position
<br><br>
This is an exciting time to join the Roche Support Network. If you are passionate about problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring. Roche is a successful company that can offer exciting career opportunities.
<br>We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.
<br><br>
<b>The Opportunity:</b><br>
Roche Sequencing& Life Science is seeking aNational Applications Leadto join an expert team of Field Application Scientists and Field Engineers focused on providing top-tier customer support, including pre- and post-sales technical support, installation, and service. This highly-motivated individual will be a technical leader within the Support& Applications organization, responsible for orchestrating complex efforts related to customer management, internal and external training, pre-sales support and instrument implementations. This individual will routinely partner with Sales, Marketing and Support Leadership to drive key opportunities and business initiatives, while supporting a results-driven, customer-centric, high-performing team.
<br><br>
The successful candidate will report to the National Field Manager and have responsibilities that include the following:
<br><br>
<ul>
<li>Serve as the lead technical expert, providing on-site and remote support, consultation, installation, training, and troubleshooting to the FAS team, sales staff, and customers.</li>
<li>Manage technical documentation for internal and external training while ensuring proper processes are followed with emphasis on instrumentation including installations, training, demos and evaluations</li>
<li>Provide critical feedback on user guides, training documentation, and marketing collateral related to NGS solutions and instrumentation</li>
<li>Lead and train the local team to address critical customer and technical issues to ensure a high level of customer satisfaction</li>
<li>Partner with Sales Leadership to identify key opportunities, drive new business through pre-sales activities and consulting across the Sequencing portfolio, inclusive of sales presentations/product demonstrations to assess product applicability based on customer needs.</li>
<li>Manage and prioritize key accounts and high-value opportunities to sustain and drive business growth.</li>
<li>Orchestrate cross-functional troubleshooting and escalation efforts with First-level support, Global Customer Support and Regional Systems Support, to drive high customer satisfaction.</li>
<li>Manage customer expectations during challenging situations by providing effective, customer-centric solutions that deliver a positive customer experience</li>
<li>Maintain compliance by documenting all necessary customer-facing activity in CRM systems</li>
<li>Monitor Key Performance Indicators to ensure team success, identify resource gaps, and reassess metrics as needed, particularly during product portfolio changes.</li>
</ul>
<b>Who You Are:</b><br>
<ul>
<li>Bachelor's degree in computer science or a related field</li>
<li>5 - 7 years of professional experience</li>
</ul>
<b>Preferred Requirements:</b><br>
<ul>
<li>Master’s degree or PhD in in a relevant field, e.g., Biology, Molecular Biology, Genetics plus 10 years experience in the sequencing field</li>
<li>A comprehensive understanding of NGS, encompassing library preparation, quality control, failure mode analysis, bioinformatics, data analysis, instrumentation and performance metrics</li>
<li>Extensive knowledge of various NGS sequencing chemistries including Illumina, PacBio, Element and Oxford NanoPore</li>
<li>Experience with Roche IT and Systems</li>
<li>Strong customer consultative skills which includes application of scientific knowledge and analysis, exceptional customer engagement, and fostering of customer relationships</li>
<li>Previous teaching, training, and/or mentoring experience; ability to coach and mentor earlier-in career scientists</li>
<li>Proven ability to document and report troubleshooting procedures and resolutions</li>
<li>Customer-facing experience is highly desirable along with excellent verbal and written communication skills</li>
<li>Proactive collaborator within and across organizational teams; ability to work cross-functionally in a matrixed organization</li>
<li>Strong team player with excellent stakeholder management skills, capable of working effectively with local and global teams.</li>
</ul>
<b>Additional Information:</b><br>
<ul>
<li>This is a remote, field-based position. The candidate should reside within 50 miles of a major metropolitan airport in the US and be willing to travel approximately 75%, including overnight stays. Travel requirements will fluctuate weekly based on business needs.</li>
<li>A company car is provided with this position.</li>
<li>No relocation benefits available for this job posting</li>
</ul>
The expected salary range for this position based on the primary location of Indiana is 111,900.00 - 207,700.00 USD Annual. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.
<br>Benefits
<br><br>
Who we are
<br><br>
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
<br><br>
Let’s build a healthier future, together.
<br><br>
Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
<br><br>
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this formAccommodations for Applicants.

National Applications Lead, Sequencing

SSP America

<div></div><div><div><ul><li><b>$6.00 / Hour plus tips (Average between $22-$24 per hour)</b></li><li><b>
Full-time Hours</b></li><li><b>
Great Benefits</b></li><li><b>
Paid Vacation and Sick Time</b></li><li><b>
Free Paid Parking</b></li></ul><p></p><p><b><br>
Our restaurant portfolio inside the IND Airport include: Indiana Grown and Harry &amp; Izzys</b></p><p></p><p><br>
Here are a few things you can expect when you join our team as a Bartender:</p><br>
<p></p><ul><li>
Process orders and enter them accurately into the POS system.</li><li>
Receive payment from the customer and process change.</li><li>
Serve cold, frozen, and hot drinks as well as a wide variety of food items to guests.</li><li>
Transfer supplies and equipment between storage and work areas.</li><li>
Ensure that the work area is clean throughout the day.</li><li>
Clean equipment and utensils, removes trash, sweep and mop work area, dust and clean.</li><li>
Other duties as assigned.</li></ul><p></p><p><br>
The ideal candidate for this position has:</p><br>
<p></p><ul><li>
Minimum of 21years old</li><li>
Basic knowledge of food and beverage preparation and service of alcoholic beverages.</li><li>
Verbal and written English language</li><li>
Ability to read, speak, and understand the English language in order to communicate with guests and take orders.</li><li>
Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand weights and measurements.</li><li>
Brand certification as required.</li><li>
Ability to operate a keyboard &amp; point of sale procedures to pre-check and order &amp; close out a check.</li><li>
Ability to work and stand in confined spaces for long periods of time.</li></ul><p></p><p><br>
SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.</p></div></div>

Bartender

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