customer service manager assistant

Food Lion

<div>Category/Area of Expertise: Retail Operations 
Job Requisition: 507609 
Address: USA-SC-Columbia-7830 Garners Ferry Road
 
Store Code: Store 02863 Front End (7238669)
 
 
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. 
 
PRIMARY PURPOSE 
 
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service. 
 
DUTIES AND RESPONSIBILITIES 
 
<ul><li>Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience</li><li>Greet each customer and uses his or her name whenever possible</li><li>Avoid personal conversations with other associates when customers are present</li><li>Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager</li><li>Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar</li><li>Ensure work station and front end area of the store has a neat and clean presentation</li><li>Maintains proper knowledge of all sales associate register functions and Front End accounting services</li><li>Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner</li><li>Ensure the MVP savings center KIOSK is filled with paper and properly working</li><li>Performs the task of sales associate when scheduled or as needed per the surge plan guidelines</li><li>Performs the task of the customer lead as needed to ensure service standards are maintained</li><li>Maintain alertness and calls for assistance when needed to service customers per service standards</li><li>Is courteous and helpful to other associates</li><li>Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code</li><li>Adhere to all company guidelines, policies and standard practices</li><li>Observe and correct all unsafe conditions that could cause associate or customer accidents</li><li>Notify QA of any cleaning issues or maintenance required on front end</li><li>Successfully complete computer based training (CBT) and training aid courses</li><li>Perform all other duties as assigned&quot;</li></ul> 

QUALIFICATIONS 
 
<ul><li>High school graduate or equivalent preferred</li><li>Effective communication and customer service skills</li><li>Ability and willingness to learn multiple tasks and technical requirements of the job</li><li>Ability to perform the technical requirements of cashier and service center</li><li>Must meet minimum age requirements to perform specific job functions</li><li>Must be able to meet the physical requirements of the position, with or without reasonable accommodations&quot;</li></ul> 

PHYSICAL REQUIREMENTS 
 
<ul><li>Ability to use computers and other communication systems required to perform job functions</li><li>Perform repetitive hand and arm motions</li><li>Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion</li><li>Pull or push up to 75 lbs. on occasion</li><li>Stand 100% of the time, frequently walking short distances</li><li>Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners</li><li>Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator</li><li>Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level</li><li>Meet established volume activity standards for the position</li><li>Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time</li><li>Have sufficient visual ability to check ID cards, checks, invoices and other written documents</li><li>BOTTLES where applicable: Move empty bottles and containers from the front end to the back room&quot;</li></ul> 
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.</div>

FT Customer Service Leader

Side Track / Depot Deli

Assistant Manager Job TitleAssistant ManagerFLSA StatusNon-Exempt (Hourly)Reports ToStore Manager, Operations Manager, or OwnerPosition SummaryThe Assistant Manager is responsible for assisting in the daily operation of the store and ensuring exceptional customer service, employee performance, operational efficiency, and compliance with company policies and procedures. The Assistant Manager serves as a leader within the store, providing direction and support to employees while helping maintain a clean, safe, and profitable business environment.In the absence of the Store Manager, the Assistant Manager may assume responsibility for the operation of the store and the supervision of employees.Essential Duties and ResponsibilitiesStore Operations<ul><li>Assist in the daily operation of the store and ensure all company policies and procedures are followed.</li><li>Open and close the store as scheduled.</li><li>Ensure the store is clean, organized, stocked, and customer-ready at all times.</li><li>Monitor fuel islands, parking areas, restrooms, and customer service areas for cleanliness and safety.</li><li>Assist in maintaining proper inventory levels throughout the store.</li><li>Receive, verify, and organize merchandise deliveries.</li><li>Ensure products are properly stocked, rotated, and displayed.</li><li>Monitor and report maintenance issues, equipment malfunctions, and safety concerns.</li></ul>Employee Supervision<ul><li>Assist with training and developing employees.</li><li>Provide guidance, coaching, and support to store employees.</li><li>Monitor employee performance and report concerns to management.</li><li>Ensure employees comply with company policies, procedures, and safety standards.</li><li>Assist with shift scheduling and shift coverage when needed.</li><li>Delegate tasks and ensure completion of assigned duties.</li><li>Lead by example through professionalism, reliability, and strong work ethic.</li></ul>Customer Service<ul><li>Provide excellent customer service and maintain positive customer relationships.</li><li>Resolve customer concerns and complaints professionally and promptly.</li><li>Ensure employees provide courteous and professional service.</li><li>Assist customers with questions regarding store products and services.</li></ul>Cash Handling and Financial Responsibilities<ul><li>Operate cash registers and point-of-sale systems.</li><li>Perform cashier functions as needed.</li><li>Assist with shift changes, cashier reports, and daily reconciliation procedures.</li><li>Verify cash drawers, deposits, and lottery transactions.</li><li>Follow all company cash handling procedures and security protocols.</li><li>Assist in preventing cash shortages, theft, and fraud.</li></ul>Lottery, Tobacco, Alcohol, and Age-Restricted Sales<ul><li>Ensure compliance with all federal, state, and local regulations regarding age-restricted sales.</li><li>Verify identification when required.</li><li>Assist in managing lottery inventory and sales procedures.</li><li>Ensure employees follow all company and regulatory requirements regarding lottery, tobacco, alcohol, and other regulated products.</li></ul>Inventory Control<ul><li>Assist with inventory counts and audits.</li><li>Monitor product levels and communicate ordering needs.</li><li>Investigate inventory discrepancies and report findings to management.</li><li>Assist in reducing product loss, waste, and shrinkage.</li></ul>Safety and Compliance<ul><li>Ensure compliance with company safety policies and procedures.</li><li>Maintain a safe environment for employees and customers.</li><li>Report accidents, injuries, equipment failures, and hazardous conditions immediately.</li><li>Assist with compliance related to fuel operations, environmental requirements, and store regulations.</li></ul>Administrative Responsibilities<ul><li>Complete required paperwork, reports, and documentation accurately and on time.</li><li>Assist with vendor check-ins and invoice verification.</li><li>Maintain confidentiality regarding company information, employee matters, and financial records.</li><li>Communicate effectively with management regarding store performance and operational concerns.</li></ul>Qualifications<ul><li>Strong leadership and communication skills.</li><li>Ability to supervise and motivate employees.</li><li>Excellent customer service skills.</li><li>Ability to handle cash and perform basic mathematical calculations accurately.</li><li>Ability to multitask and work effectively in a fast-paced environment.</li><li>Basic computer and point-of-sale system knowledge.</li><li>Reliable transportation and dependable attendance.</li><li>Ability to work flexible schedules, including nights, weekends, and holidays as needed.</li></ul>Physical Requirements<ul><li>Ability to stand and walk for extended periods.</li><li>Ability to lift and carry up to 50 pounds.</li><li>Ability to bend, stoop, reach, and perform routine physical tasks.</li><li>Ability to work in various indoor and outdoor conditions.</li></ul>Performance Expectations<ul><li>Demonstrate leadership, professionalism, and accountability.</li><li>Support company goals, policies, and operational standards.</li><li>Maintain high levels of customer satisfaction.</li><li>Ensure employees perform assigned duties effectively and efficiently.</li><li>Maintain a clean, safe, and profitable store environment.</li><li>Promote teamwork and a positive workplace culture.</li></ul>AcknowledgmentDue to the nature of convenience store operations, Assistant Managers may be required to perform duties outside their primary responsibilities, including cashier duties, stocking, cleaning, inventory management, and customer service. All employees are expected to support store operations as needed.This job description is intended to describe the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities. Management reserves the right to assign additional duties as business needs require.Pay: $14.00 - $17.00 per hourWork Location: In person

Assistant Manager

The Home Depot

Position Purpose: Operations Assistant Store Manager in Training (OASM-IT) will gain hands-on experience in the key responsibilities and functions of a Operations Assistant Store Manager at The Home Depot. The OAM - IT will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. Throughout their training, OAMs in Training will become familiar with Manager on Duty duties and learn to manage various aspects of the store, including associates, sales, customer service, safety standards, product availability, store presentation, and overall profitability. They will learn to oversee the smooth operation of several key areas, including the Customer Service Desk, Receiving, Tool Rental, Order Fulfillment, Lot Loaders, and the Back Office. OASMs in Training will collaborate with the Store Manager, Assistant Store Managers (ASMs), and operational field teams and learn to develop and implement strategies that boost sales and profitability, creating actionable game plans for departmental success, and ensuring smooth department operations. OASM - ITs are expected to lead by example. Additionally, they have a responsibility to uphold, maintain, and support all lawful company policies and positions. During the OASM-IT training period, which will be up to 6 weeks, you will be learning to execute OASM key responsibilities. Key Responsibilities: 50% Training and Preparing for Assistant Manager Position - Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales &amp; profitability, and company policies and procedures. Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales. Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary. Complete all assigned training modules and assessments. 15% Customer Experience - Supervising Associates in the selling effort and lead GET culture and set the example. Drive customer service and associate engagement through the store; ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly 15% Sales and Productivity - Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management. ASMs in Training will learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations. 10% Operations Management - Perform Opening, Closing MOD and other whole store focus responsibilities. Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures. Command of store standard operating procedures (SOP&rsquo;s), especially those involving Safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink. 10% Safety - Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times. Direct Manager/Direct Reports: This position reports to Store Manager This position has 0 direct reports. Travel Requirements: Typically requires overnight travel less than 5% of the time. Physical Requirements: Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds). Working Conditions: Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion. Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Preferred Qualifications: Demonstrated ability to collaborate and work effectively with cross-functional teams Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Minimum Years of Work Experience: 3 Preferred Years of Work Experience: 3 Minimum Leadership Experience: 2 + years of leadership experience Preferred Leadership Experience: 3 + years of leadership experience Certifications: None Competencies: Action Oriented Collaborates Communicates Effectively Customer Focus Resourceful

Operations Assistant Store Manager in Training

Operations Assistant Store Manager, in Training

Operations Assistant Store Manager

The Justus Companies

<div></div><div><div>Promenade Apartments: is a &ldquo;Class A&rdquo; Property that is seeking a qualified Assistant Community Manager.</div>
<div></div><div>The Assistant Community Manager - will ensure the timely and accurate processing of accounts receivable and payable, as well as provide superior customer service to prospective and current residents. The Assistant Community Manager assists the Community Manager with all on-site operations and helps to ensure that all activities are conducted in compliance with all local, state and federal, landlord/tenant and real estate laws.</div>
<div> 
JOB RESPONSIBILITIES:</div>
<ul><li>Assist the Community Manager in managing the financial performance of the property by overseeing the rental structure and expenditures.</li>
<li>Works in collaboration with the leasing team to develop and implement marketing strategies</li>
<li>Oversee resident relations, which includes facilitating resident phone calls, requests, and concerns.</li>
<li>Assists the Community Manager with various duties including reporting, scheduling, orientation, training, maintain referral program and social activities, etc</li>
<li>Assists the Community Manager in achieving delinquency standards weekly/monthly</li>
<li>Assists the Community Manager in achieving occupancy goals and leasing expectations of the property</li>
<li>Additional duties as assigned.</li>
</ul><div>Qualifications and Requirements:</div>
<ul><li>Associates degree and 3 years of similar experience. An equivalent combination of relevant education and experience may be substituted.</li>
<li>Understanding of basic accounting principles</li>
<li>Knowledge of Fair Housing Rules</li>
<li>Excellent interpersonal communication skills (verbal and written)</li>
<li>Proficiency in Microsoft Office suite</li>
<li>Experience with property management software</li>
<li>Strong customer service mentality</li>
<li>Strong problem-solving ability</li>
<li>Able to multitask and meet deadlines in a timely and organized manner</li>
<li>Ability to be flexible with respect to work hours- weekend and holiday hours required</li>
</ul>
<div></div><div>The Justus Family of Companies rewards all full-time associates with an extensive benefits package, including but not limited to: 
Medical 
Dental 
Vision 
401k plan w/company contribution 
Company Paid Life Insurance 
Paid Time Off 
Paid Holidays</div>
<div>Education Reimbursement Program</div>
<div> 
To learn more about Justus Companies, visit our Justus website: www.justus.net/</div></div>

Assistant Community Manager

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FT Customer Service Leader

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Assistant Community Manager