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customer service manager

LaLaMove

<div><div><div>At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world&rsquo;s delivery needs. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities as we can. We have massively scaled our efforts across Asia, Latin America and now have our sights on taking our best in class technology to the rest of the world. And we need your help to get us there!</div><div></div><div> 
To provide exceptional frontline people leadership and operational management for the Level 1 and Level 2 Contact Centre for Lalamove in Turkey.</div><div></div><div> 
Office location: 4. Levent, Turkey</div></div>
<div><div><h3 class="jobSectionHeader">What we seek:</h3><ul><li><ul><li>
Manages frontline operation teams to ensure operational excellence and excellent customer service.</li><li>
Produce accurate reports, identify root cause, and come up with relevant action plans to address the gaps in relation to team, department KPIs and service quality standards.</li><li>
Develop a productive and achievement oriented working environment for employees resulting in high engagement scores.</li><li>
Provide effective coaching and performance management to the Customer Service Team Leaders as required to enable the best chance of employee success and customer satisfaction.</li><li>
Coordinate with relevant personnel and stakeholders, including Managing Directors, CX Functional team and other departments, in solving problems that would address staffing requirements, work assignments and the like in ensuring that L1 and L2 operations are functioning at its optimum.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader">Additional Responsibilities:</h3><ul><li><ul><li>
Complete ad-hoc assignments from CX Functional team.
</li><li>Contribute to the Lalamove growth in Turkey</li><li>
Initiate projects that will help improve customer satisfaction and address business requirements (ABR, contact ratio, etc.)</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader">What you'll need:</h3><ul><li><ul><li>
Degree holder with a proven track record of stakeholder management</li><li>
Proficiency of computer skill in Microsoft Office (Word, Excel, PowerPoint, etc.) and Google Suite</li><li>
Ability to communicate effectively with people at different levels</li><li>
Ability to develop, implement and review policies and procedures</li><li>
At least 4 years work experience in customer service field, with a minimum of 1 year in team management capacity</li><li>
A sound knowledge and understanding of contact centre management principles</li><li>
Excellent command of written and communication skills in English and Native written and communication skills in Turkish</li><li>
Experience in a logistics or start up environment would be an advantage</li><li>
Experience in multi-location, multi-culture environment is a plus</li></ul></li></ul></div></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Customer Services Assistant Manager

MAD Parfumeur

<div>
 
 
 About Us
 
 
 
 Mad Parfumeur is one of the leading players in the Turkish perfume and cosmetics industry. We are currently seeking an experienced
 
 Customer Experience (CRM) Manager
 
 to join our dynamic team in Istanbul. This position will oversee the full spectrum of customer experience management, covering both physical stores and digital sales channels (D2C). Under the umbrella of Customer Experience (CRM), this role will lead three core areas&mdash;Customer Service &amp; Notification Management (CMS), Loyalty &amp; Communication Programs, and Data Analytics &amp; Insights&mdash;to enhance customer engagement, loyalty, and satisfaction through data-driven strategies and seamless omnichannel operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Service &amp; Notification Management (CMS)
 
 
 
 &bull; Lead the establishment, development, and operation of the customer feedback and notification management system
 
 
 &bull; Monitor and report customer satisfaction through CMS tools and dashboards
 
 
 &bull; Design, conduct, and analyze NPS and customer satisfaction surveys
 
 
 &bull; Manage customer feedback from all touchpoints, ensuring timely resolution and reporting of recurring issues
 
 
 &bull; Collaborate with internal teams to turn feedback into actionable service improvement initiatives
 
 
 
 
 
 
 Loyalty &amp; Communication Programs (CRM)
 
 
 
 &bull; Develop and manage the company&rsquo;s customer loyalty platform and engagement strategies
 
 
 &bull; Create dynamic customer segmentation models and track behavioural insights
 
 
 &bull; Design and execute micro-targeted campaigns to increase customer retention, frequency, and basket size
 
 
 &bull; Manage content creation and distribution across channels (email, SMS, push notifications, etc.)
 
 
 &bull; Work closely with Sales, Marketing, and E-Commerce teams to continuously improve the customer journey
 
 
 
 
 
 
 Data Analytics &amp; Insights (CDP / Analytics)
 
 
 
 &bull; Lead the setup, enhancement, and management of the Customer Data Platform (CDP)
 
 
 &bull; Ensure accuracy, security, and usability of customer data for strategic decision-making
 
 
 &bull; Analyze customer behaviours, identify growth opportunities, and provide actionable insights
 
 
 &bull; Create regular analytical reports and dashboards to track key CRM and experience metrics
 
 
 &bull; Partner with cross-functional teams to develop predictive models and customer-centric business cases
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in business administration, Marketing, Statistics, Industrial Engineering, or a related field
 
 
 &bull; Minimum 5 years of experience in customer loyalty, CRM, or customer experience management, preferably in the retail industry
 
 
 &bull; Minimum 3 years of experience in customer feedback or notification systems (in-house or outsourced)
 
 
 &bull; Strong command of data analysis, segmentation, and reporting
 
 
 &bull; Hands-on experience with CDP/CRM and campaign management tools (preferably MS Dynamics, Nebim V3, SAP ERP)
 
 
 &bull; Experience in e-commerce or retail operations preferred
 
 
 &bull; Strategic mindset with strong planning, communication, and leadership skills
 
 
 &bull; Fluent in English
 
 
 
 
 
 
 Why Join Us?
 
 
 
 At Mad Parfumeur, you will play a leading role in shaping the brand&rsquo;s customer experience strategy by combining technology, insight, and creativity. You will lead cross-functional initiatives that bridge data analytics, personalized communication, and service excellence&mdash;ensuring that every interaction strengthens our connection with customers and drives sustainable growth.
 
</div>

Customer Experience (CRM) Manager

GoStudent

<div>The Role at a Snapshot

Are you ready to be the driving force behind exceptional customer experiences? Join our dynamic team in Turkey and play a pivotal role in shaping the future of education! As a Global Customer Care Manager at GoStudent, you'll lead the charge in ensuring every student receives the support they need to excel. Work alongside a passionate team dedicated to revolutionizing learning and making a tangible impact on students' lives. Are you ready to empower success and be part of something extraordinary?

Location 
Istanbul (hybrid)

Your Role in Our Mission:
<ul>
<li>Customer Support: Offer top-tier assistance via live chat, emails, and invoice management. You'll communicate primarily in English, but also use our translation tools to help clients in markets like DACH, Spain, Italy, France, Poland, and the Netherlands.</li>
<li>Team Collaboration: Work closely with our Global Customer Care Managers to deliver customer-friendly solutions tailored to the needs of each market.</li>
<li>Problem-Solving: Tackle high-priority tasks, including managing teacher searches, session bookings, and other key organizational requests across all our supported regions.</li>
<li>Liaison: Act as the bridge between our Customer Care team and our network of tutors to ensure smooth coordination and top-notch service.</li>
</ul>
What will you bring:
<ul>
<li>Customer Service Experience: 2-5 years in the Customer Care field or inbound call center customer service department. Experience in translation or education is a plus.</li>
<li>Fluency in English (C1/C2) &ndash; You can communicate naturally and effectively with English-speaking customers. Additional languages (Italian, German, French, Spanish, Polish, Dutch or Greek at B2 level or higher) are a major plus.</li>
<li>Tech Savvy &ndash; Comfortable using CRM systems and translation tools. You adapt quickly to new technologies and software.</li>
<li>Strong Communication &amp; Customer Focus &ndash; You understand customer needs quickly, communicate clearly, and approach every situation with empathy and professionalism.</li>
<li>Organization &amp; Initiative &ndash; You work in a structured way, take ownership of tasks, contribute proactively, and remain calm even under pressure.</li></ul> 


Our way to develop your full potential:

<ul><li>Flexible &amp; focused working: Benefit from our hybrid working model with 2-3 flexible days per week and a Meeting Free Friday for undisturbed productivity.</li>
<li>We grow together: Continue your career with clear development paths and our Spark! Growth &amp; Development program. Get access to 1000s of courses on LinkedIn Learning, our Spark! Mentorship program and monthly learning sessions. Take advantage of 30 free learning sessions to experience GoStudent for yourself</li>
<li>Work Smart, Play Hard: Our regular team and office events ensure a good atmosphere. We believe in team spirit, celebrating together and having lots of fun.</li>
<li>Strength through community: Get involved in one of our GoStudent Employee Resource Groups (ERGs) and stand up for issues that are close to your heart.</li></ul> 


Openness Statement

We value your unique skills and passion. We don't hire based on age, gender, nationality or political opinion - we value your talent and motivation. Even if you're a unicorn - just like GoStudent: do you believe in having a positive impact? Then apply, even if you don't meet all the requirements. Diversity makes us more creative, more innovative and stronger.Want to find out more? Then visit our career page &quot;who we are&quot;! 


If you are ready to rethink education with us, develop yourself in an ambitious team and have a real impact - then apply now! 
Please upload your CV in PDF format, preferably in English as DOC format may not be supported. 
Disclose Privacy &amp; Compliance Information</div>

Global Customer Care Manager (Istanbul) - English speaking

Apple

Keeping an Apple Store thriving requires a diverse set of leadership skills, and as a Manager, you&rsquo;re a master of them all. In the store&rsquo;s fast-paced, dynamic environment, you exhibit composure as you learn from each new challenge. You build and inspire high-performing teams of unique individuals who deliver positive experiences for customers as they learn, shop, and get support. Most importantly, you share the Apple vision with employees and customers. 
 
Description 
As a Manager, you&rsquo;re responsible for inspiring your team to create ownership opportunities for customers on the sales floor. Elsewhere, you guide the talent that provides technical support and training, while working in partnership with the business team. And behind the scenes, you oversee operations such as inventory and visual merchandising. You actively build your teams - hiring, training and developing team members in all these disciplines and more. Supporting Apple simplicity is a complex job, and you make it look easy. 
 
Preferred Qualifications 
You have demonstrated leadership ability with proven experience in a customer-facing sales setting. 
Cross-industry experience is welcome. 
You have a passion for learning about Apple technology and products. 
You read, write and speak English fluently. 
You are flexible with your schedule. Your work hours will be based on business needs. 
 
Minimum Qualifications 
Proven ability to drive amazing customer experiences - and results - through team development. 
Experience with diplomatically managing multiple commitments to customers, staff, and operations. 
Ability to adapt to challenges while remaining calm in a constantly changing retail environment. 
 
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

Manager

NRF (Nederlandse Radiateuren Fabriek)

<div>
 
 
 Customer Service Officer
 
 
 
 
 
 
 Are you a proactive and enthusiastic individual with a genuine passion for customer service and a strong desire to advance your career? If you're eager to contribute your skills and dedication to our dynamic and international organization and have the ambition to take our customer service to new heights, we want to hear from you!
 
 
 
 
 
 Location: Instambul (Asian side)
 
 
 
 
 
 
 About the job
 
 
 
 
 
 
 In this position, you process orders that you receive by phone and/or by mail from domestic and foreign customers, which must be checked for completeness and accuracy. You also assess whether the orders can be delivered. The Customer Service shall maintain contacts with customers over specific needs and ensure proper sales administration.
 
 
 
 
 
 
 What are you going to do as a Customer Service Officer?
 
 
 
 
 
 <ul>
 <li>
 Order taking by email or in the system
 </li>
 <li>
 Receiving phone calls from customers
 </li>
 <li>
 Preparation of order confirmations and all necessary documentation connected with transport procedures and invoicing
 </li>
 <li>
 Collaborating with the logistics department in organizing shipment
 </li>
 <li>
 Processes return, credit, and debit memos as required
 </li>
 <li>
 Liaise with the Central Planning department on delivery times and dates, change customer demands and forecasts
 </li>
 <li>
 Supporting administrative duties in the office
 </li>
 </ul>
 
 
 
 
 
 What do you bring as a Customer Service Officer?
 
 
 
 
 
 <ul>
 <li>
 Education at minimum secondary level with a high-school exam
 </li>
 <li>
 Fluent Turkish and English is a must
 </li>
 <li>
 Experience in Customer Service or similar office position - approx. 1
 </li>
 <li>
 Knowledge of export documentation
 </li>
 <li>
 Customer-oriented thinking and acting
 </li>
 </ul>
 
 
 
 
 PLEASE ATTACH YOUR CV IN ENGLISH ONLY.
 
 
 
 
 
 
 Our benefits
 
 
 
 
 
 <ul>
 <li>
 
 Competitive salary
 
 </li>
 <li>
 Remuneration that will be adequate to your skills, experience, and results &ndash; NRF appreciates employees, also financially.
 </li>
 <li>
 
 Vacation incentive
 
 </li>
 <li>
 Once per year, you will receive an additional incentive for your long-term vacation.
 </li>
 <li>
 
 Sports incentives
 
 </li>
 <li>
 We fully support and encourage our employees to stay active and prioritize their well-being. To help you engage in regular exercise, we offer various incentives and discounts for sports-related activities.
 </li>
 <li>
 
 Development &amp; training
 
 </li>
 <li>
 We love to support your development, this starts with offering English classes with a native speaker after 3 months of employment.
 </li>
 <li>
 
 Pleasant working environment
 
 </li>
 <li>
 Fruit in the office, delicious coffee or tea, or maybe team-building events? Of course, we care about our employees.
 </li>
 <li>
 
 Nice atmosphere
 
 </li>
 <li>
 We will say immodestly: it&rsquo;s just fun to work with us.
 </li>
 </ul>
 
 
</div>

Customer Service Officer

Unilever

<div>
 
 Unilever is currently hiring for Assistant CD Operations Manager
 
 
 
 
 Function
 
 : Customer Development
 
 
 
 Reports to
 
 : CD Excellence Manager
 
 
 
 Location:
 
 Umraniye
 
 
 
 About Unilever
 
 
 
 With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world.
 
 
 At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future.
 
 
 
 Job Purpose
 
 
 
 If you're looking for a great team and a challenging, innovative, fun and energetic work environment, you are at the right place. We believe that the passion of our employees is our strength, and this is what drives us towards outstanding performance.
 
 
 We aim to provide people the world over with products that are good for them and good for others. Our vision is to develop new ways of doing business with the aim of doubling the size of our company while reducing our environmental impact.
 
 
 Our brands are trusted everywhere and, by listening to the people who buy them, we've grown into one of the world's most successful consumer goods companies. In fact, 160 million times a day, someone somewhere chooses a Unilever product.
 
 
 We are looking for an Assistant CD Excellence Manager to work within our CD Excellence team.
 
 
 
 What Will Your Main Responsibilities Be
 
 
 
 <ul>
 <li>
 Managing Unisel DT cost budgets by planning and monitoring cost items (personal wages,fleet and warehouse rents, oil, electricity, etc.)
 </li>
 <li>
 Developing DT cost plus system in line with new technological developments and market trends,
 </li>
 <li>
 Focusing on reducing costs and increasing turnover through cost saving projects and operational efficiency (such as solar energy systems, personal and vehicle optimization, etc.),
 </li>
 <li>
 Maintaining both ad-hoc and planned supporting tools to the DT CBD team (such as supply of hygienic materials or car rental for field team, etc.),
 </li>
 <li>
 Recommending internal and external communication on behalf of distributors with other departments (legal, finance, purchasing, etc.) and 3P entities (fuel companies, electricity suppliers, or insurance companies etc.),
 </li>
 <li>
 Conducting recommended supplier negotiations for distributor purchasing items in order to get both cheaper and better-quality service or product,
 </li>
 <li>
 Managing the distributor warehouses and vehicle fleet by recommending quality standards and physical requirements (such as depreciation rent for trucks and cold store, truck maintenance, occupational safety, etc.),
 </li>
 <li>
 Taking recommended actions for the well-being and occupational health of distributor employees,
 </li>
 <li>
 Identifying recommended needs and capabilities of distributor employees and planning recommended trainings in this direction,
 </li>
 <li>
 Providing CD information and strategies regularly to field teams.
 
 
 </li>
 </ul>
 
 What You Will Need To Succeed
 
 
 
 <ul>
 <li>
 2-4 years of experience in distributor management and warehouse.
 </li>
 <li>
 Demonstrated skills and capabilities in analytical thinking, complex problem solving, and team leadership,
 </li>
 <li>
 Hands-on experience using data/ analytics dashboards, The zero-based mindset,
 </li>
 <li>
 Strong communication and negotiation skills,
 </li>
 <li>
 Multi-stakeholder management capability,
 </li>
 <li>
 Flexibility in exploring a variety of business areas,
 
 
 </li>
 </ul>
 CRITICAL SOL (STANDARDS OF LEADERSHIP) BEHAVIORS
 
 
 
 PASSION FOR HIGH PERFORMANCE
 
 : Takes personal responsibility and accountability for execution and results. Has an owner&rsquo;s mindset, using data and insight to make decisions.
 
 
 
 PERSONAL MASTERY
 
 : Sets high standards for themselves. Actively builds own wellbeing and resilience.
 
 
 
 PURPOSE &amp; SERVICE:
 
 Has humility, understanding that leadership is service to others, inside and outside Unilever.
 
 
 
 AGILITY:
 
 Explores the world around them, continually learning and developing their skills.
 
 
 Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
</div>

Assistant CD Operations Manager

DFDS

<div>
 
 We&rsquo;re looking for a Sr. Customer Service Supervisor to join our dynamic logistics organization, someone who combines operational excellence with a passion for people and customer satisfaction.
 
 
 
 
 
 If you&rsquo;re an experienced professional who enjoys managing teams, optimizing processes, and building strong customer relationships, we&rsquo;d love to meet you!
 
 
 
 
 
 
 In This Role You&rsquo;ll:
 
 
 <ul>
 <li>
 Ensure smooth execution of logistics operations by maintaining close communication with customers and internal teams,
 </li>
 <li>
 Track customer order volumes and provide proactive feedback to management,
 </li>
 <li>
 Coordinate information flow on operational updates between the company and customers,
 </li>
 <li>
 Lead, guide, and support your team to achieve operational excellence,
 </li>
 <li>
 Represent the company in customer meetings and maintain strong business relationships.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree,
 </li>
 <li>
 At least 6 years of experience in customer service within logistics operations or the logistics industry,
 </li>
 <li>
 Strong leadership and team management skills,
 </li>
 <li>
 Proficiency in ERP systems and advanced Excel skills,
 </li>
 <li>
 Fluent in English (German or French is a plus),
 </li>
 <li>
 Excellent communication, problem-solving, and analytical thinking skills,
 </li>
 <li>
 A proactive, flexible, and solution-oriented mindset
 </li>
 </ul>
 
 
 
 
 
 Working at DFDS
 
 
 
 Join the movement and grow with us.
 
 
 While you&rsquo;re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role if needed.
 
 
 Our focus on Diversity, Equity &amp; Inclusion ensures that everyone has an equal opportunity to thrive and contribute meaningfully to our success. We prioritize Health &amp; Safety, fostering a secure and supportive environment for all employees. Together, we strive to be a great place to work, where innovation, collaboration, and growth are encouraged.
 
 
 Through our focus on standardizing to simplify and digitizing to transform, we continually enhance our processes, enabling you to focus on impactful work and achieve your full potential in a dynamic and forward-thinking workplace.
 
 
 
 
 
 
 Are we a match? Then what are you waiting for? Apply Now.
 
 
 
 
 
 
 If you think your personality, skills, experience, and desire match this role, we&rsquo;d love to hear from you. Please send us your CV as soon as possible, as we&rsquo;re keen to meet potential candidates on an ongoing basis.
 
 
 We look forward to hearing from you.
 
 
 
 
 
 
 About DFDS
 
 
 
 We operate a transport network in and around Europe with an annual revenue of DKK 30bn and 17,000 full-time employees.
 
 
 We move goods in trailers by ferry, road &amp; rail, and we offer complementary and related transport and logistics solutions.
 
 
 We also move car and foot passengers on short sea and overnight ferry routes.
 
 
 DFDS was founded in 1866 and headquartered and listed in Copenhagen.
 
 
 
 
 
 Be part of DFDS and be part of the movement.
 
 
 
</div>

Senior Customer Service Supervisor

Explore 806+ Customer service manager in Istanbul Turkey this November. Find roles across top companies and apply now to boost your career.