customer service manager

MAD Parfumeur

<div>
 
 
 About Us
 
 
 
 Mad Parfumeur is one of the leading players in the Turkish perfume and cosmetics industry. We are currently seeking an experienced
 
 Customer Experience (CRM) Manager
 
 to join our dynamic team in Istanbul. This position will oversee the full spectrum of customer experience management, covering both physical stores and digital sales channels (D2C). Under the umbrella of Customer Experience (CRM), this role will lead three core areas&mdash;Customer Service &amp; Notification Management (CMS), Loyalty &amp; Communication Programs, and Data Analytics &amp; Insights&mdash;to enhance customer engagement, loyalty, and satisfaction through data-driven strategies and seamless omnichannel operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Service &amp; Notification Management (CMS)
 
 
 
 &bull; Lead the establishment, development, and operation of the customer feedback and notification management system
 
 
 &bull; Monitor and report customer satisfaction through CMS tools and dashboards
 
 
 &bull; Design, conduct, and analyze NPS and customer satisfaction surveys
 
 
 &bull; Manage customer feedback from all touchpoints, ensuring timely resolution and reporting of recurring issues
 
 
 &bull; Collaborate with internal teams to turn feedback into actionable service improvement initiatives
 
 
 
 
 
 
 Loyalty &amp; Communication Programs (CRM)
 
 
 
 &bull; Develop and manage the company&rsquo;s customer loyalty platform and engagement strategies
 
 
 &bull; Create dynamic customer segmentation models and track behavioural insights
 
 
 &bull; Design and execute micro-targeted campaigns to increase customer retention, frequency, and basket size
 
 
 &bull; Manage content creation and distribution across channels (email, SMS, push notifications, etc.)
 
 
 &bull; Work closely with Sales, Marketing, and E-Commerce teams to continuously improve the customer journey
 
 
 
 
 
 
 Data Analytics &amp; Insights (CDP / Analytics)
 
 
 
 &bull; Lead the setup, enhancement, and management of the Customer Data Platform (CDP)
 
 
 &bull; Ensure accuracy, security, and usability of customer data for strategic decision-making
 
 
 &bull; Analyze customer behaviours, identify growth opportunities, and provide actionable insights
 
 
 &bull; Create regular analytical reports and dashboards to track key CRM and experience metrics
 
 
 &bull; Partner with cross-functional teams to develop predictive models and customer-centric business cases
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in business administration, Marketing, Statistics, Industrial Engineering, or a related field
 
 
 &bull; Minimum 5 years of experience in customer loyalty, CRM, or customer experience management, preferably in the retail industry
 
 
 &bull; Minimum 3 years of experience in customer feedback or notification systems (in-house or outsourced)
 
 
 &bull; Strong command of data analysis, segmentation, and reporting
 
 
 &bull; Hands-on experience with CDP/CRM and campaign management tools (preferably MS Dynamics, Nebim V3, SAP ERP)
 
 
 &bull; Experience in e-commerce or retail operations preferred
 
 
 &bull; Strategic mindset with strong planning, communication, and leadership skills
 
 
 &bull; Fluent in English
 
 
 
 
 
 
 Why Join Us?
 
 
 
 At Mad Parfumeur, you will play a leading role in shaping the brand&rsquo;s customer experience strategy by combining technology, insight, and creativity. You will lead cross-functional initiatives that bridge data analytics, personalized communication, and service excellence&mdash;ensuring that every interaction strengthens our connection with customers and drives sustainable growth.
 
</div>

Customer Experience (CRM) Manager

DFDS

<div>
 
 DFDS is looking for a highly motivated and experienced Logistics Operations Line Manager to lead our operations and customer service teams for our assigned lines.
 
 
 
 
 
 Are you passionate about logistics, skilled in managing operational teams, and ready to take your leadership to the next level? This could be the opportunity you&rsquo;ve been waiting for.
 
 
 
 
 
 At DFDS, we are committed to delivering seamless transportation solutions and excellent customer service. As part of our growing operations team, you&rsquo;ll have the opportunity to manage end-to-end processes, drive operational efficiency, and ensure top-quality service for our customers.
 
 
 
 
 
 
 In This Role, You Will:
 
 
 
 
 
 <ul>
 <li>
 Ensure end-to-end management of operational processes for the assigned lines
 </li>
 <li>
 Lead operations and customer service teams, including task allocation and performance monitoring
 </li>
 <li>
 Manage on-time delivery, capacity utilization, and service quality targets within transportation processes
 </li>
 <li>
 Monitor operational KPIs and take corrective and improvement actions
 </li>
 <li>
 Analyze daily operational issues promptly and develop root-cause-based solutions
 </li>
 <li>
 Ensure proactive customer communication and solution management in collaboration with the customer service team
 </li>
 <li>
 Manage operational coordination with agencies and other service providers
 </li>
 <li>
 Implement process improvement initiatives to increase line-based operational efficiency
 </li>
 <li>
 Lead crisis management related to customer complaints and operational disruptions
 </li>
 <li>
 Provide operational input and cost perspective support for pricing and quotation processes when required
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Logistics, International Trade, or a related field
 </li>
 <li>
 Minimum of 5 years of operations-focused experience in the logistics industry (preferably intermodal, road transportation, or line operations)
 </li>
 <li>
 Proven experience in leading operations and/or customer service teams
 </li>
 <li>
 Strong capabilities in operational planning, problem-solving, and process management
 </li>
 <li>
 Ability to prioritize and coordinate effectively in a fast-paced operational environment
 </li>
 <li>
 Customer satisfaction and service quality&ndash;oriented mindset
 </li>
 <li>
 Advanced level of English proficiency (written and spoken)
 </li>
 <li>
 Proficiency in MS Office applications with strong operational reporting and analysis skills
 </li>
 <li>
 No restrictions for domestic and international travel
 </li>
 </ul>
 
 
 
 
 
 Working at DFDS
 
 
 
 
 
 
 Join the movement and grow with us.
 
 
 While you&rsquo;re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role if needed.
 
 
 Our focus on Diversity, Equity &amp; Inclusion ensures that everyone has an equal opportunity to thrive and contribute meaningfully to our success. We prioritize Health &amp; Safety, fostering a secure and supportive environment for all employees. Together, we strive to be a great place to work, where innovation, collaboration, and growth are encouraged.
 
 
 Through our focus on standardizing to simplify and digitizing to transform, we continually enhance our processes, enabling you to focus on impactful work and achieve your full potential in a dynamic and forward-thinking workplace.
 
 
 
 
 
 Are we a match? Then what are you waiting for? Apply Now.
 
 
 
 
 
 If you think your personality, skills, experience, and desire match this role, we&rsquo;d love to hear from you. Please send us your CV as soon as possible, as we&rsquo;re keen to meet potential candidates on an ongoing basis.
 
 
 
 
 
 We look forward to hearing from you.
 
 
 
 
 
 
 About DFDS
 
 
 
 
 
 
 We operate a transport network in and around Europe with an annual revenue of DKK 30bn and 17,000 full-time employees.
 
 
 We move goods in trailers by ferry, road &amp; rail, and we offer complementary and related transport and logistics solutions.
 
 
 We also move car and foot passengers on short sea and overnight ferry routes.
 
 
 DFDS was founded in 1866 and headquartered and listed in Copenhagen.
 
 
 
 
 
 Be part of DFDS and be part of the movement.
 
 
 
</div>

Logistics Operations Line Manager

Odeabank

<div>
 
 
 Remote Customer Acquisition Assistant Manager
 
 /
 
 Manager
 
 
 
 
 
 
 
 We are looking for an Odealist to create value together!
 
 
 
 We work in a world where new ideas, bold steps, and learning happen every day. At Odeabank, we measure success not only by results but also by learning, growing, and creating value.
 
 
 We work in a culture that is collaborative, innovative, and open to different perspectives. Everd day, we move forward together for a better experience and a stronger future.
 
 
 
 
 
 
 What Can You Expect?
 
 
 
 
 
 
 
 &bull;
 
 A culture that supports your development:
 
 Training, mentoring, and continuous learning opportunities
 
 
 &bull;
 
 Working model:
 
 A hybrid environment that offers both productivity and balance
 
 
 &bull;
 
 Inclusive team structure:
 
 An organizational culture shaped by openness, respect, authenticity, and enthusiasm
 
 
 &bull;
 
 Sustainable vision:
 
 Commitment to gender equality, diversity, and sustainability
 
 
 &bull;
 
 Supportive leadership:
 
 Managers who value your ideas and encourage sharing
 
 
 
 About the Role
 
 
 
 We are seeking a Remote Customer Acquisition Manager and Assistant Manager to lead and optimize the remote customer acquisition processes. This position will coordinate closely with the IT team, manage compliance with regulatory requirements, and collaborate with the Fraud, Compliance, and Legal teams. The role also includes overseeing the end-to-end process, ensuring seamless integration, and managing all aspects of business development activities.
 
 
 
 
 
 
 General Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Economics, Computer Science, or related field.
 </li>
 <li>
 At least 5 years of experience in banking, finance, digital marketing, or business development.
 </li>
 <li>
 Strong experience in remote customer acquisition, digital marketing, or process optimization.
 </li>
 <li>
 Proven experience in coordinating with IT teams for process integration and digital tools.
 </li>
 <li>
 Deep understanding of compliance, fraud prevention, and regulatory requirements in the banking sector.
 </li>
 <li>
 Excellent analytical skills, capable of making data-driven decisions.
 </li>
 <li>
 Strong proficiency in English (both written and verbal).
 </li>
 <li>
 Ability to think strategically, solve problems, and deliver results.
 </li>
 <li>
 Leadership capabilities with experience in managing and guiding teams.
 </li>
 </ul>
 
 
 
 
 
 Key Responsibility
 
 
 
 
 
 <ul>
 <li>
 
 Lead the design, implementation, and optimization of remote customer acquisition processes
 
 , ensuring seamless digital integration throughout the customer journey.
 </li>
 <li>
 
 Coordinate with the IT team
 
 to integrate advanced digital tools and platforms into the customer acquisition process, ensuring smooth automation and operational efficiency.
 </li>
 <li>
 
 Work closely with Fraud, Compliance, and Legal teams
 
 to ensure that customer acquisition processes are fully compliant with regulatory requirements, while aligning with industry standards.
 </li>
 <li>
 
 Test and ensure all systems, processes, and tools are functioning properly
 
 before full deployment, identifying technical issues and collaborating with IT for timely resolution.
 </li>
 <li>
 
 Design and oversee end-to-end customer acquisition journeys
 
 , focusing on streamlining the process through digital solutions, ensuring smooth transitions between various stages.
 </li>
 <li>
 
 Collect and analyze customer feedback
 
 to continuously improve processes and strategies, identifying technical enhancements that can improve user experience and conversion rates.
 </li>
 <li>
 
 Gather and prioritize technical development requests
 
 for the bank&rsquo;s digital branch, collaborating with IT teams to implement and deliver digital solutions that enhance user experience and improve service efficiency.
 </li>
 <li>
 
 Manage team performance
 
 , provide guidance, and offer leadership in a collaborative environment, ensuring the team is aligned with digital transformation goals and is equipped with the necessary tools and knowledge.
 </li>
 <li>
 
 Implement technical improvements
 
 across the customer acquisition processes, focusing on automation, digital tools integration, and system optimizations to ensure the entire process is fully digitized and scalable.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Benefits:
 
 
 
 
 
 <ul>
 <li>
 Private Mixed Health Insurance for you and (if applicable) your spouse and children
 </li>
 <li>
 Corporate Life Insurance
 </li>
 <li>
 Remote Work Support
 </li>
 <li>
 Meal Allowance
 </li>
 <li>
 Birthday Leave
 </li>
 <li>
 Shuttle Service for Head Office Employees
 </li>
 </ul>
 
 
 
 
 
 Why Odeabank?
 
 
 
 
 
 <ul>
 <li>
 Innovative business model focused on investment and technology
 </li>
 <li>
 Odealist teams shaping not only today but also the future
 </li>
 <li>
 Corporate discount agreements with O'Deal
 </li>
 <li>
 Social events, clubs, and employee communities
 </li>
 <li>
 Special occasion celebrations
 </li>
 <li>
 Recognition and reward mechanisms that regularly highlight achievements
 </li>
 <li>
 Well-being seminars
 </li>
 </ul>
 
 
 
 
 
 
 
 
 If you want to grow in an Odealist culture
 
 , complete your application now and join us on our journey! 💫
 
 
 
 
 
 
 *The hiring process at Odeabank includes Human Resources Assessment, relevant manager interviews, and competency-based evaluations.
 
 
 
 
 The offer process begins for candidates who successfully complete all stages.
 
 
 
 
 **Under the Personal Data Protection Law No. 6698, your personal data is processed solely for recruitment purposes during the application process.
 
 
</div>

Remote Customer Acquisition Assistant Manager / Manager

Unilever

<div>Unilever is currently hiring for Customer Experience Manager! 
Function: Supply Chain 
Reports to: Customer Experience &amp; Logistics Director - Turkiye &amp; UNICA 
Scope: T&uuml;rkiye 
Location: Umraniye 
Terms &amp; Conditions: Local Tems, Full time 
ABOUT UNILEVER 
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world. 
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future. 
 
JOB PURPOSE 
Find your purpose at Unilever. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues in a truly global and diverse culture to ultimately become a better you. If you are an expert in communication and willing to work in collaboration with our customers to grow together and ensure sustainable excellence in customer experience carrying the flag for being #1 supplier, then this role is just for you. 
 
WHAT WILL YOUR MAIN RESPONSIBILITIES BE 
This role leads the Customer Experience team for Turkey, which is a broad team of 30 people, responsible for all BUs and channels. 
Main responsibilities of the role are:<ul><li>
#1 Supplier leadership and coordination both internally and externally</li><li>
Representation of customer centric decision making in operations</li><li>
Ensure acting as one big team targeting global Demand Creation agenda with our customers via both people engagement &amp; communication and data connectivity.</li><li>
Customer connectivity strategy evolvement and execution</li><li>
Defining key priorities and agenda to ensure continuous improvement in customer experience.</li><li>
Cross functional representation of Customer Experience agenda</li><li>
Ensure operational Excellence for sustainable service improvement</li><li>
Design and lead digitalization agenda to support customer connectivity and operational effectiveness</li><li>
Establish customer centric performance management culture</li><li>
Support team development and upskilling for future proof Customer Experience</li></ul> 
WHAT YOU WILL NEED TO SUCCEED 
Experiences &amp; Qualifications<ul><li>
Bachelor&rsquo;s degree in operations / Logistics / Business / Engineering or equivalent experience</li><li>
5+ years of leadership or management experience in Supply Chain</li><li>
Internal and external stakeholder management is preferred.</li><li>
Communication, collaboration and empowerment is a must.</li><li>
Strategic thinking and future fit process and design capabilities are crucial.</li><li>
Solution generation expertise and out of the box thinking are required.</li></ul> 
Skills<ul><li>
Collaboration catalyst</li><li>
Being a driver of change</li><li>
Strong leadership skills for proactive management and communication of business opportunities and risks</li><li>
Business acumen with multi-functional experience</li><li>
Digital thinking</li><li>
Agile decision making</li><li>
Excellent Turkish and English communication skills, both written and verbal</li></ul> 
Leadership<ul><li>
You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins.</li><li>
You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.</li></ul><div><ul><li> 
Critical SOL (Standards of Leadership) Behaviors</li></ul></div><ul><li>
PERSONAL MASTERY: Sets high standards for themselves. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others.</li><li>
PASSION FOR HIGH PERFORMANCE: Generates intensity and focus to motivate people to deliver results at speed. Takes personal responsibility and accountability for execution and results.</li><li>
TALENT CATALYST: Invests in people &ndash; coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best.</li><li>
PURPOSE &amp; SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.</li><li>
CONSUMER LOVE: Invests time inside and outside to understand the needs of consumers.</li><li>
BUSINESS ACUMEN: Creates sustainable growth with purpose, engaging different partners across the system for change.</li></ul> 
Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.</div>

Customer Experience Manager Turkiye

<div>
 Unilever is currently hiring for
 
 Customer Experience Manager!
 
 
 
 
 Function:
 
 Supply Chain
 
 
 
 Reports to:
 
 Customer Experience &amp; Logistics Director - Turkiye &amp; UNICA
 
 
 
 Scope:
 
 T&uuml;rkiye
 
 
 
 Location:
 
 Umraniye
 
 
 
 Terms &amp; Conditions:
 
 Local Tems, Full time
 
 
 
 About Unilever
 
 
 
 With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world.
 
 
 At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future.
 
 
 
 Job Purpose
 
 
 
 Find your purpose at Unilever. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues in a truly global and diverse culture to ultimately become a better you. If you are an expert in communication and willing to work in collaboration with our customers to grow together and ensure sustainable excellence in customer experience carrying the flag for being #1 supplier, then this role is just for you.
 
 
 
 What Will Your Main Responsibilities Be
 
 
 
 This role leads the Customer Experience team for Turkey, which is a broad team of 30 people, responsible for all BUs and channels.
 
 
 
 Main Responsibilities Of The Role Are
 
 
 
 <ul>
 <li>
 #1 Supplier leadership and coordination both internally and externally
 </li>
 <li>
 Representation of customer centric decision making in operations
 </li>
 <li>
 Ensure acting as one big team targeting global Demand Creation agenda with our customers via both people engagement &amp; communication and data connectivity.
 </li>
 <li>
 Customer connectivity strategy evolvement and execution
 </li>
 <li>
 Defining key priorities and agenda to ensure continuous improvement in customer experience.
 </li>
 <li>
 Cross functional representation of Customer Experience agenda
 </li>
 <li>
 Ensure operational Excellence for sustainable service improvement
 </li>
 <li>
 Design and lead digitalization agenda to support customer connectivity and operational effectiveness
 </li>
 <li>
 Establish customer centric performance management culture
 </li>
 <li>
 Support team development and upskilling for future proof Customer Experience
 
 
 </li>
 </ul>
 
 Experiences &amp; Qualifications
 
 
 
 WHAT YOU WILL NEED TO SUCCEED
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in operations / Logistics / Business / Engineering or equivalent experience
 </li>
 <li>
 5+ years of leadership or management experience in Supply Chain
 </li>
 <li>
 Internal and external stakeholder management is preferred.
 </li>
 <li>
 Communication, collaboration and empowerment is a must.
 </li>
 <li>
 Strategic thinking and future fit process and design capabilities are crucial.
 </li>
 <li>
 Solution generation expertise and out of the box thinking are required.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Collaboration catalyst
 </li>
 <li>
 Being a driver of change
 </li>
 <li>
 Strong leadership skills for proactive management and communication of business opportunities and risks
 </li>
 <li>
 Business acumen with multi-functional experience
 </li>
 <li>
 Digital thinking
 </li>
 <li>
 Agile decision making
 </li>
 <li>
 Excellent Turkish and English communication skills, both written and verbal
 
 
 </li>
 </ul>
 
 Leadership
 
 
 
 <ul>
 <li>
 You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins.
 </li>
 <li>
 You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.
 </li>
 <li>
 Critical SOL (Standards of Leadership) Behaviors
 </li>
 <li>
 PERSONAL MASTERY: Sets high standards for themselves. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others.
 </li>
 <li>
 PASSION FOR HIGH PERFORMANCE: Generates intensity and focus to motivate people to deliver results at speed. Takes personal responsibility and accountability for execution and results.
 </li>
 <li>
 TALENT CATALYST: Invests in people &ndash; coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best.
 </li>
 <li>
 PURPOSE &amp; SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
 </li>
 <li>
 CONSUMER LOVE: Invests time inside and outside to understand the needs of consumers.
 </li>
 <li>
 BUSINESS ACUMEN: Creates sustainable growth with purpose, engaging different partners across the system for change.
 
 
 </li>
 </ul>
 Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
 
 
 Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
</div>

Huhtamaki

<div>
 
 Enjoy a career, packaged with care, whilst helping protect food, people and the planet
 
 
 
 We are a key global provider of sustainable packaging solutions. We&rsquo;re on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure the hygiene and safety of food and drink for people around the world. We are Huhtamaki.
 
 
 You could be part of our vision. Because it&rsquo;s our talented people that make it happen. Our people on the shop floor producing innovative, sustainable products. Our people in our offices delivering excellence for our customers every day. It&rsquo;s every one of us working together.
 
 
 We offer a place where you can feel safe, be supported, and make an impact so we can all focus on the future together.
 
 
 
 Your opportunity
 
 
 
 We&rsquo;re currently looking for a Customer Service Senior Specialist for our Huhtamaki Flexible Packaging T&uuml;rkiye. In this position, Plans and follows up the entire operation process from order entry to delivery. Enhance customer relationships, ensures that the volume of work produced meets product/service standards and quality standards. Manages complaints and issues affecting.
 
 
 You will report to Customer Services Team Leader and be part of the Customer Service team.
 
 
 
 Where you&rsquo;ll be
 
 
 
 You will be located at our Esenyurt site in &Idot;stanbul / T&uuml;rkiye and you should be within reasonable commuting distance from here.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Plans and follows up the entire operation process from order entry to delivery.
 </li>
 <li>
 Enhance customer relationships, ensures that the volume of work produced meets product/service standards and quality standards.
 </li>
 <li>
 Manages complaints and issues affecting.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Bring To The Role
 
 
 
 <ul>
 <li>
 Manage and process incoming customer orders with accuracy and efficiency
 </li>
 <li>
 Respond to customer inquiries and complaints in a timely and professional manner
 </li>
 <li>
 Record, track, and follow up on customer requests and feedback
 </li>
 <li>
 Maintain regular and clear communication with customers to ensure satisfaction and loyalty
 </li>
 <li>
 Coordinate with Sales, Logistics, and Production teams to ensure seamless order execution
 </li>
 <li>
 Generate reports related to order status, customer issues, and service metrics
 </li>
 <li>
 Support continuous improvement initiatives in customer service processes
 </li>
 <li>
 Provides customer service to customers and sales team to develop, sell, and successfully implement solutions that will meet the client&rsquo;s needs. Supports sales and the distribution channel and manage complaints and other issues affecting customer orders.
 
 
 </li>
 </ul>
 
 What We Offer In Return
 
 
 
 <ul>
 <li>
 The opportunity to work and grow in a truly global organization, collaborating with professionals in a global context.
 </li>
 <li>
 LinkedIn Learning Access and wide development opportunities
 </li>
 <li>
 Strong benefits package
 
 
 </li>
 </ul>
 
 Go ahead, apply today!
 
 
 
 If this sounds like a good fit, then we&rsquo;d love to hear from you
 
 .
 
 Once we review applications, we&rsquo;ll then reach you.
 
 
 Please note that we will be reviewing applications throughout the application period. You&rsquo;re your application is reviewed, one of our Talent Acquisition team will reach out with feedback. Candidates should expect a 2-3 stage interview process as well as an online assessment.
 
 
 Join us. Help protect food, people and the planet.
</div>

Customer Service Senior Specialist

<div>
 Unilever Food Solutions is currently hiring for Assistant Account Manager C&amp;C
 
 
 
 About Unilever
 
 
 
 With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world.
 
 
 At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future.
 
 
 
 UNILEVER FOOD SOLUTIONS
 
 
 
 Act like a founder, be part of a Winning team, accelerate your growth, stay ahead of the curve, enjoy the journey: JOIN UFS
 
 
 Unilever Food Solutions (UFS) is the the 2nd largest Business Unit of Unilever, is one of the 3 Power brands of the Foods Business Group, and a global market leader in Food Service. We are an independent Global Business Unit that operates in over 76 countries, generating ~&euro;3 Billion in Turnover, and employing ~4000 employees. We have a unique B2B business model focused on serving chefs and our purpose is to free them to love what they do.
 
 
 We at UFS have a bold and clear ambition and strategy in place to reach &euro;5bn by 2030 with accretive profitability, by being the best solution provider to our 5 million operators. We plan to do this via a product first focus on superiority, by becoming the leader in AI powered Customer experience and by nurturing a Winning culture. We have had a history of delivering with excellence and resilient performance in the past few years. We also strive to stay 3 steps ahead in the industry. For example, our Future Menus Report identifies emerging culinary trends, making us a trendsetter for inspiring innovative solutions for chefs worldwide.
 
 
 We have a culture of caring deeply not just for our business but also for our people. We foster an entrepreneurial culture built on speed, simplicity, trust, and a deep hunger to grow. Our people thrive on their roles being empowered and end to end - across all functions. We also invest heavily in building future skills and leaders. Our People agenda of Accelerate-Grow-Thrive consistently helps us lead in employee engagement, with
 
 
 
 What Will Your Main Responsibilities Be
 
 
 
 <ul>
 <li>
 Develop and maintain strong relationships with C&amp;C customers.
 </li>
 <li>
 Identify and pursue new business opportunities within the assigned segments.
 </li>
 <li>
 Collaborate with internal teams to ensure the delivery of high-quality products and services.
 </li>
 <li>
 Conduct market research and analysis to stay updated on industry trends and competitor activities.
 </li>
 <li>
 Prepare and present sales reports, forecasts, and performance metrics.
 </li>
 <li>
 Assist in the development and execution of marketing strategies and campaigns.
 </li>
 <li>
 Provide exceptional customer service and support to clients, addressing their needs and resolving any issues.
 </li>
 <li>
 Attend industry events, trade shows, and conferences to network and promote Unilever Food Solutions.
 
 
 </li>
 </ul>
 Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
</div>

UFS C&C Assistant Manager

Explore 647+ Customer service manager in Istanbul Turkey this January. Find roles across top companies and apply now to boost your career.

647 customer service manager jobs IN Istanbul Turkey

Customer Experience (CRM) Manager

Logistics Operations Line Manager

Remote Customer Acquisition Assistant Manager / Manager

Customer Experience Manager Turkiye

Customer Experience Manager Turkiye

Customer Service Senior Specialist

UFS C&C Assistant Manager