customer sales representative Jobs in Lahore Pakistan

customer sales representative

customer service representative Jobs in Lahore Pakistan

customer service representative

customer support executive Jobs in Lahore Pakistan

customer support executive

sales manager

customer services representative Jobs in Lahore Pakistan

customer services representative

customer service manager

Planlab Solutions

<p><b>Please read the job details carefully before applying, as we are seeking a skilled, experienced candidate only.</b></p><p><b>Location:</b> Model Town Link Road, Lahore<br/><b>Shift:</b> Afternoon (1 PM onwards, 9-hour shift)</p><p><b>About the Role:</b></p><p>PlanLab Solutions is seeking an experienced, competent, and highly adaptable Customer Service Manager to lead and manage support operations across multiple client projects. This role requires someone with exceptional communication skills, strong leadership qualities, and the ability to guide teams while maintaining top-tier service quality.</p><p>The ideal candidate must have 1&ndash;2+ years of proven experience in customer support or service management, including hands-on expertise with CRM tools like Zendesk, Tidio, Gorgias, Slack, and other internal team management platforms.</p><p>You will oversee customer support agents, ensure project-level service excellence, collaborate with international clients, and maintain smooth communication across teams and departments.</p><p><b>Key Responsibilities:</b></p><ul><li>Lead, manage, and support customer service teams across multiple client projects.</li><li>Maintain 10/10 communication with team members, ensuring clarity, motivation, and accountability.</li><li>Oversee day-to-day support operations, ensuring timely and accurate responses across email, chat, and phone channels.</li><li>Train, mentor, and upskill support agents for quality assurance and continuous improvement.</li><li>Adapt quickly to different project requirements, tools, workflows, and client expectations.</li><li>Collaborate with internal teams using Slack and other management tools to ensure seamless workflow.</li><li>Monitor KPIs, performance metrics, and customer feedback to maintain service excellence.</li><li>Handle escalations professionally, providing effective resolutions and preventing recurrence.</li><li>Ensure CRM tools (Zendesk, Tidio, Gorgias, etc.) are utilized efficiently and maintain updated records.</li></ul><p><b>Requirements:</b></p><ul><li>Minimum 2+ years of experience in customer support, service management, or team leadership roles.</li><li>Strong command of English &mdash; written, spoken, listening, and comprehension.</li><li>Hands-on experience with Zendesk, Tidio, Gorgias, and other CRM platforms.</li><li>Proficiency in Slack and internal team management tools.</li><li>Excellent communication and interpersonal skills for leading teams and interacting with international clients.</li><li>Strong problem-solving abilities with the capacity to make decisions independently.</li><li>Ability to multitask and adapt to shifting project needs.</li><li>Comfortable managing afternoon shifts and fast-paced environments.</li><li>Strong organizational skills with attention to detail.</li></ul><p><b>Why Join Us?</b></p><ul><li>No sales targets or commission pressure &mdash; focus strictly on quality service and team leadership.</li><li>Opportunity to manage diverse international projects.</li><li>Supportive, collaborative, and growth-driven work culture.</li><li>Chance to expand your management skills and career path.</li></ul><p><b>How to Apply:</b></p><p>Please submit your resume along with a cover letter highlighting:</p><ul><li>Your experience in team management</li><li>CRM tools you&rsquo;ve worked with (Zendesk, Tidio, Gorgias, etc.)</li><li>Your strengths in communication, leadership, and client handling</li></ul><p>Only shortlisted candidates will be contacted for further steps.</p><p><b>seeking a skilled,</b></p><p>Job Types: Full-time, Contract</p><p>Pay: From Rs50,000.00 per month</p><p>Application Question(s):</p><ul><li>How many years of experience do you have managing customer service or support teams? Please describe your responsibilities in your previous role.</li><li>Which CRM and communication tools have you used (e.g., Zendesk, Tidio, Gorgias, Slack, Reamaze, Salesforce, ZohoDesk, Freshdesk )? Please list your experience with each.</li><li>What&rsquo;s one innovative idea or process improvement you introduced in your previous role that made a noticeable impact on customer experience or team efficiency?</li><li>Are you comfortable working afternoon shifts (1 PM onwards) and collaborating with international clients?</li><li>What motivates you as a manager, and how do you keep your team motivated and aligned with goals?</li><li>What is your current salary?</li><li>What is your expected salary?</li></ul><p>Work Location: In person</p>

Customer Service Manager

Zameen.com

<div>
 <p>
  <strong>
   Job Brief:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  This role is responsible for overseeing the commercial operations of the building, ensuring smooth delivery of services to all stakeholders, driving revenue and profitability, and implementing sustainable practices.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Oversee CAM collection, reporting, and defaulter management
  </li>
  <li>
   Manage customer relations, ensuring high occupancy through short- and long-term rental operation
  </li>
  <li>
   Handle legal contracts and ensure compliance
  </li>
  <li>
   Develop and implement resident engagement strategies.
  </li>
  <li>
   Coordinate with Head Office on ad hoc commercial assignments.
  </li>
  <li>
   Ensure effective communication with residents and facilitate secondary sales.
  </li>
  <li>
   Manage complaint resolution and ensure TATs are met according to SLA
  </li>
  <li>
   Foster relationships with vendors, affiliates, and residents to maintain smooth operations.
  </li>
  <li>
   Responsible for facility and property management affairs.
  </li>
  <li>
   Devise &amp; Improvise SOPs related to residents and enable Administration to implement the same.
  </li>
  <li>
   Design and exercise control mechanisms with respects to short- and long-term tenants including access management and gate protocols to maintain quality occupancy.
  </li>
  <li>
   Manage collections including CAM and other commercial fees.
  </li>
  <li>
   Keep residents informed on contract changes or issues, ensuring retention and satisfaction.
  </li>
  <li>
   Collaborate on marketing campaigns to promote the property
  </li>
  <li>
   Achieve targets for revenue, occupancy, customer satisfaction, and complaint resolution.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Requirement:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Qualification: Graduate preferably in Management &amp; Marketing Relevant Experience.
  </li>
  <li>
   Experience: 3-4 Years of Relevant experience.
  </li>
  <li>
   Location: Lahore.
  </li>
  <li>
   Excellent written and verbal communication skills.
  </li>
  <li>
   Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc).
  </li>
  <li>
   Design &amp; implement SOPs for optimum building operations and deploy controls to ensure a comfortable environment for the customers/tenants/guests.
  </li>
  <li>
   Create, develop and exploit commercial opportunities to increase the Company&rsquo;s income through existing and potential new clients to target, initiate and develop business relationship.
  </li>
  <li>
   Negotiate the terms of tenancy agreements, Manage partnership with both the clients and the tenants.
  </li>
  <li>
   Works in a highly collaborative manner with internal and external stakeholders to effectively communicate the value proposition.
  </li>
 </ul>
</div>


CureMD

<div><div>Job Overview:</div><div></div><div>
The Manager - Customer Success will lead and elevate the EMR/Oncology Support team by shifting from reactive service to proactive customer partnership. This role serves as a catalyst to enhance team performance, strengthen operational structure, and foster a culture of accountability and growth. The manager will build a high-performing, customer-centric environment by mentoring team members, clarifying processes, and supporting skill development. The role also involves leading strategic initiatives to improve customer experience, streamline workflows, and ensure timely resolution of complex escalations. The ideal candidate is a dynamic leader passionate about coaching teams, optimizing support operations, and delivering consistent value to both customers and the organization.</div><div></div><div>
Job Responsibilities:</div><ul><li><div>
Re-establish role clarity and RACI within 30 days.</div></li><li><div>
Conduct weekly one-on-one meetings and publish individual performance development plans (PDPs) with quarterly targets.</div></li><li><div>
Launch &ldquo;Deep Dive Friday&rdquo; knowledge-sharing sessions with 100% of technical staff presenting within 90 days.</div></li><li><div>
Publicly recognize team wins and reduce negative escalations by 40% within 6 months.</div></li><li><div>
Implement early warning dashboards for the top 10 issues to reduce repeat tickets by 25% within 180 days.</div></li><li><div>
Mentor the Assistant Manager on empathetic leadership and change management, co-leading two retrospectives per month.</div></li><li><div>
Hold monthly health checks with Product and Development teams, providing insights to influence the product roadmap.</div></li></ul><div></div><div>
Qualifications:</div><ul><li><div>
Bachelor&rsquo;s degree (foreign education is a plus).</div></li><li><div>
6+ years of experience in customer success with at least 2 years in a leadership role.</div></li><li><div>
Strong skills in customer success methodologies, performance metrics, and team coaching.</div></li><li><div>
Excellent communication, negotiation, and stakeholder management abilities.</div></li></ul><div></div><div>
Compensation and Benefits:</div><div></div><div>
   Financial:</div><ul><li><div>
Competitive salary and bi-annual bonus.</div></li><li><div>
Fast track and uncapped career growth for high performers.</div></li><li><div>
Company-sponsored vehicle financing (car and bike).</div></li><li><div>
Interest-free loans.</div></li><li><div>
Provident Fund: CureMD matches up to 8% of your base salary.</div></li><li><div>
Fuel Card.</div></li><li><div>
Cellular Allowance.</div></li></ul><div></div><div>
   Health and Wellness:</div><ul><li><div>
In-house clinic with a team of certified male and female doctors with 24/7 telemedicine service.</div></li><li><div>
Hospital treatment monitoring by company doctors.</div></li><li><div>
Comprehensive health coverage for your immediate family (outpatient, inpatient, maternity, and parents' inpatient).</div></li><li><div>
Exclusive health benefits and discounts at top class clinics and labs.</div></li></ul><div></div><div>
     Supportive Workplace:</div><ul><li><div>
Pick-up and drop-off services for female employees.</div></li><li><div>
In-house daycare facility.</div></li><li><div>
In-house gym and recreational area to unwind.</div></li></ul><div></div><div>
   Continued Learning:</div><ul><li><div>
Company-sponsored trainings, workshops, development programs and retreats.</div></li><li><div>
Paid specialized trainings/certifications.</div></li></ul><div></div><div>
The Difference You&rsquo;ll Make:<br>
<br>
At CureMD, every role, whether senior or junior, plays a pivotal part in transforming healthcare. By joining our innovative team, you&rsquo;ll contribute to groundbreaking technology that directly impacts patient care, enhances healthcare efficiency, and saves lives globally. Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical, real-time settings. Together, we&rsquo;re not just advancing technology &mdash; we&rsquo;re making a tangible difference in people&rsquo;s lives. Together, let&rsquo;s save lives.</div></div>

Manager - Customer Success

<div>
 <strong>
  Job Overview:
  <br/>
  <br/>
 </strong>
 The
 <strong>
  Manager - Customer Success
 </strong>
 will lead and elevate the EMR/Oncology Support team by shifting from reactive service to proactive customer partnership. This role serves as a catalyst to enhance team performance, strengthen operational structure, and foster a culture of accountability and growth. The manager will build a high-performing, customer-centric environment by mentoring team members, clarifying processes, and supporting skill development. The role also involves leading strategic initiatives to improve customer experience, streamline workflows, and ensure timely resolution of complex escalations. The ideal candidate is a dynamic leader passionate about coaching teams, optimizing support operations, and delivering consistent value to both customers and the organization.
 <br/>
 <br/>
 <strong>
  Job Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Re-establish role clarity and RACI within 30 days.
  </li>
  <li>
   Conduct weekly one-on-one meetings and publish individual performance development plans (PDPs) with quarterly targets.
  </li>
  <li>
   Launch &ldquo;Deep Dive Friday&rdquo; knowledge-sharing sessions with 100% of technical staff presenting within 90 days.
  </li>
  <li>
   Publicly recognize team wins and reduce negative escalations by 40% within 6 months.
  </li>
  <li>
   Implement early warning dashboards for the top 10 issues to reduce repeat tickets by 25% within 180 days.
  </li>
  <li>
   Mentor the Assistant Manager on empathetic leadership and change management, co-leading two retrospectives per month.
  </li>
  <li>
   Hold monthly health checks with Product and Development teams, providing insights to influence the product roadmap.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree (foreign education is a plus).
  </li>
  <li>
   6+ years of experience in customer success with at least 2 years in a leadership role.
  </li>
  <li>
   Strong skills in customer success methodologies, performance metrics, and team coaching.
  </li>
  <li>
   Excellent communication, negotiation, and stakeholder management abilities.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compensation and Benefits:
  <br/>
  <br/>
 </strong>
 <strong>
  💰 Financial:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive salary and bi-annual bonus.
  </li>
  <li>
   Fast track and uncapped career growth for high performers.
  </li>
  <li>
   Company-sponsored vehicle financing (car and bike).
  </li>
  <li>
   Interest-free loans.
  </li>
  <li>
   Provident Fund: CureMD matches up to 8% of your base salary.
  </li>
  <li>
   Fuel Card.
  </li>
  <li>
   Cellular Allowance.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  🏥 Health and Wellness:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   In-house clinic with a team of certified male and female doctors with 24/7 telemedicine service.
  </li>
  <li>
   Hospital treatment monitoring by company doctors.
  </li>
  <li>
   Comprehensive health coverage for your immediate family (outpatient, inpatient, maternity, and parents' inpatient).
  </li>
  <li>
   Exclusive health benefits and discounts at top class clinics and labs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  🤝🏻 Supportive Workplace:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Pick-up and drop-off services for female employees.
  </li>
  <li>
   In-house daycare facility.
  </li>
  <li>
   In-house gym and recreational area to unwind.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  📚 Continued Learning:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Company-sponsored trainings, workshops, development programs and retreats.
  </li>
  <li>
   Paid specialized trainings/certifications.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  The Difference You&rsquo;ll Make:
  <br/>
  <br/>
 </strong>
 At CureMD, every role, whether senior or junior, plays a pivotal part in transforming healthcare. By joining our innovative team, you&rsquo;ll contribute to groundbreaking technology that directly impacts patient care, enhances healthcare efficiency, and saves lives globally. Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical, real-time settings. Together, we&rsquo;re not just advancing technology &mdash; we&rsquo;re making a tangible difference in people&rsquo;s lives.
 <strong>
  Together, let&rsquo;s save lives.
 </strong>
</div>


Funcity

<ul><li>Supervise day-to-day park operations to ensure safety, cleanliness, and efficiency.</li><li>Lead and monitor operational teams, including ride operators, and customer service staff.</li><li>Ensure compliance with safety standards, SOPs, and operational checklists.</li><li>Handle guest complaints and feedback with professionalism and a service-first approach.</li><li>Support the Manager Operations in planning, reporting, and staff scheduling.</li><li>Monitor ride performance, maintenance coordination, and crowd control.</li><li>Conduct daily inspections to ensure all attractions are functioning safely.</li><li>Implement operational improvement initiatives to enhance visitor experience.</li><li>Assist in organizing special events and promotions within the park.</li><li>Flexibility to work evenings, weekends, and holidays as required (03 pm to 12 pm).</li></ul><p>Job Type: Full-time</p><p>Pay: Rs90,000.00 - Rs120,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Oversee and support day-to-day operations: 3 years (Required)</li><li>Monitor staff performance: 3 years (Required)</li><li>Scheduling, training, and supervising operational staff: 3 years (Required)</li><li>guest concerns/complaints promptly:: 3 years (Required)</li></ul><p>Work Location: In person</p>

Assistant Manager Operations and Customer Service

Abacus Outsourcing

<p><b>Job Title: Assistant Manager Call Center Operations</b></p><p><b>Working Hours: Rotational Shifts</b></p><p><b>Description: </b></p><p>Are you a results-driven leader with a passion for operational excellence? Abacus is looking for an experienced and dynamic Assistant Manager Call Center Operations to join our growing team in Lahore. This is an exciting opportunity to take a key role in managing BPO projects, driving team performance, and ensuring outstanding service delivery to our clients.</p><p><b>Key Responsibilities:</b></p><p>Oversee day-to-day operations of one or more BPO projects (inbound/outbound/customer service/back-office).</p><p>Monitor team performance to ensure KPIs, SLAs, and quality targets are consistently met.</p><p>Conduct daily team huddles, coaching sessions, and performance reviews to foster a high-performing culture.</p><p>Collaborate closely with QA and Training teams to identify skill gaps and deliver targeted improvement plans.</p><p>Analyze performance data and prepare detailed reports with actionable insights for senior management.</p><p>Handle client escalations with professionalism and ensure timely resolution.</p><p>Drive process improvements to enhance operational efficiency and customer satisfaction.</p><p>Ensure compliance with company policies, regulatory standards, and industry best practices.</p><p>Support workforce planning including scheduling, resource allocation, and attendance tracking.</p><p><b>Qualifications &amp; Requirements:</b></p><p>Bachelor's/Master's degree in Business Administration, Management, or a related field.</p><p>4&ndash;6 years of experience in BPO operations, including 2&ndash;3 years in a supervisory or assistant managerial role.</p><p>Strong grasp of BPO workflows, KPIs, and quality assurance standards.</p><p>Excellent leadership, communication, and interpersonal skills.</p><p>Ability to thrive in a fast-paced, dynamic environment and manage competing priorities.</p><p>Proficiency in MS Office, CRM systems, and performance monitoring dashboards.</p><p>Job Type: Full-time</p><p><b>Education:</b></p><ul><li>Bachelor's (Required)</li><li>Master's (Preferred)</li></ul><p><b>Experience:</b></p><ul><li><b>Minimum BPO Operations Managing: 2 years (Required)</b></li></ul><p>Work Location: Lahore, In person</p><p>Job Type: Full-time</p><p>Pay: Up to Rs200,000.00 per month</p><p>Work Location: In person</p>

Assistant Manager Call Center Operations

Interwood Mobel

<div><p>We are looking for a detail-oriented and proactive <b>Customer Service Executive</b> to join our team. The ideal candidate will be responsible for handling customer complaints, ensuring timely resolution, and maintaining strong communication with both customers and internal teams. This role requires excellent coordination skills, attention to detail, and a customer-first mindset.</p><p><b>
Requirements</b></p><p><b>
Roles &amp; Responsibilities:
</b></p><ul><li>Acknowledge, document, and manage customer complaints, ensuring resolution within defined timelines.
</li><li>Communicate effectively with customers by providing regular updates throughout the complaint-handling process.
</li><li>Conduct daily follow-ups with relevant departments (complaints team, call center, and other stakeholders) to track progress on open complaints.
</li><li>Escalate complex or unresolved issues to the Complaint In-Charge for timely action.
</li><li>Share consolidated daily complaint updates with management and review service call reports to identify improvement areas.
</li><li>Generate and maintain accurate records of service calls and relevant documentation.
</li><li>Ensure timely updates and closure of service calls.
</li><li>Collaborate with internal departments to resolve complaints effectively and enhance overall customer satisfaction.
</li><li>Attend to customers both <b>in person and over the phone</b>, ensuring a professional, courteous, and helpful experience.</li>
</ul><p><b>
Requirements:</b></p><ul>
<li>
Bachelor&rsquo;s degree in Business Administration, Customer Service, or a related field.
</li><li>1&ndash;2 years of experience in customer service, after-sales, or complaint handling (preferred).
</li><li>Strong communication and coordination skills.
</li><li>Proficiency in MS Office and complaint management systems.
</li><li>Customer-oriented attitude with a problem-solving mindset.</li>
</ul><p><b>
Benefits</b></p><ul><li>Medical Insurance</li><li>Provident Fund</li><li>EOBI</li><li>Paid Leaves</li></ul></div><p></p>

Customer Services Executive

Explore 1136+ Customer service manager in Lahore Pakistan this November. Find roles across top companies and apply now to boost your career.

1136 customer service manager jobs IN Lahore Pakistan

Customer Service Manager

Customer Service Manager

Manager - Customer Success

Manager - Customer Success

Assistant Manager Operations and Customer Service

Assistant Manager Call Center Operations

Customer Services Executive