customer service manager

Softtek

<div>Remote Customer Service Manager — Softtek</div><div><br /></div><div>Job Title: Customer Service Manager</div><div>Company: Softtek</div><div>Work Arrangement: Fully Remote</div><div>Employment Type: Full-Time</div><div>Department: Customer Experience / Customer Service</div><div><br /></div><div>Job Description</div><div><br /></div><div>Softtek is seeking an experienced and motivated Remote Customer Service Manager to lead customer service operations and ensure an exceptional experience for clients. The ideal candidate will manage customer service teams, monitor performance, resolve escalated issues, and develop strategies that improve customer satisfaction and operational efficiency.</div><div><br /></div><div>This is a fully remote position suitable for a strong people leader who can effectively manage teams, communicate across departments, and maintain high service standards in a remote environment.</div><div><br /></div><div>Key Responsibilities</div><div>Lead, coach, and develop remote customer service representatives.</div><div>Monitor team performance, productivity, quality, and customer satisfaction metrics.</div><div>Establish and maintain customer service standards, procedures, and performance goals.</div><div>Handle escalated customer issues and ensure timely, professional resolutions.</div><div>Analyze customer feedback and service data to identify areas for improvement.</div><div>Work closely with operations, sales, technology, and other departments to resolve customer concerns.</div><div>Conduct regular team meetings, one-on-one coaching sessions, and performance reviews.</div><div>Identify training needs and coordinate ongoing employee development.</div><div>Create reports and provide management with updates on team performance and customer trends.</div><div>Promote a positive, accountable, and customer-focused remote work culture.</div><div>Identify opportunities to improve processes, reduce response times, and increase customer satisfaction.</div><div>Qualifications</div><div>3+ years of experience in customer service, customer success, contact center operations, or a related field.</div><div>Previous supervisory or management experience preferred.</div><div>Strong leadership, communication, and problem-solving skills.</div><div>Experience managing or supporting remote teams.</div><div>Ability to analyze customer service metrics and performance reports.</div><div>Strong organizational and time-management skills.</div><div>Proficiency with customer service platforms, CRM systems, Microsoft Office, Google Workspace, or similar tools.</div><div>Ability to handle difficult customer situations professionally.</div><div>Comfortable working independently in a fully remote environment.</div><div>Preferred Skills</div><div>Customer experience management</div><div>Team leadership and coaching</div><div>Conflict resolution</div><div>Performance management</div><div>CRM and ticketing systems</div><div>Data analysis and reporting</div><div>Process improvement</div><div>Excellent written and verbal communication</div><div>What We Offer</div><div>Fully remote work environment</div><div>Competitive compensation</div><div>Professional development opportunities</div><div>Collaborative and supportive team culture</div><div>Opportunities for career advancement</div><div>Flexible remote-work environment</div><div><br /></div><div>Apply today to join Softtek and help build outstanding customer experiences through effective remote team leadership.</div>

Remote Customer Service Manager

American Airlines

<div><div><div><h2 class="jobSectionHeader"><b>Intro</b></h2></div><div><p>
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Why you'll love this job</b></h2></div><div><ul><li>
This job is a member of the Hubs &amp; Gateways or Stations Team within the Customer Experience Division.</li><li><p>
Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.</p></li><li><p>
The pay range for this position is $51,000 to $86,500, taking into account the qualifications and experience of the selected candidate.</p></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll do</b></h2></div><div><ul><li>
Drives operational excellence</li><li>
Creates an environment that cares for our frontline team members and celebrates the team successes</li><li>
Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies</li><li>
Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service</li><li>
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors</li><li>
Promotes an environment of mutual respect and trust between frontline team members</li><li>
Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity</li><li>
Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance</li><li>
Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels</li><li>
Ability to work extra hours when there are operational needs</li><li>
Ability to work rotating shifts including weekends, holidays and days-off</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
All you'll need for success</b></h2></div><div><p><b>
Minimum Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
High School diploma or GED equivalency</li></ul><p><b>
Preferred Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
Previous airport customer service experience</li><li>
2 years experience leading others</li><li>
Knowledge of company policies and procedures and functional automation applications</li></ul><p><b>
Skills, Licenses &amp; Certifications</b></p><ul><li>
Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment</li><li>
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate</li><li>
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems</li><li>
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.</li><li>
Strong decision making skills</li><li>
Ability to work independently as well as collaboratively</li><li>
Ability to work under demanding operational conditions</li><li>
Ability to prioritize and execute with a sense of urgency and preciseness</li><li>
Ability to use sound business judgment to resolve issues with internal and external customers</li><li>
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation</li><li>
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.</li><li>
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.</li><li>
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
</li><li>Applicable valid driver&rsquo;s license as required by local authorities, if applicable</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll get</b></h2></div><div><p>
Feel free to take advantage of all that American Airlines has to offer:</p><ul><li>
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.</li><li>
Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.</li><li>
Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.</li><li>
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.</li><li>
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Feel free to be yourself at American</b></h2></div><div><p>
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.<br>
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Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.</p></div></div></div>

Customer Service Manager, Airport Customer Experience - SMF

Second Skin Audio

<p><b>Second Skin Audio &mdash; Charlotte, NC | Full-time | $60,000&ndash;$68,000 + quarterly profit sharing</b></p><p>Second Skin Audio is a growing e-commerce company that manufactures and sells soundproofing and acoustic products, most of them made in the USA. We're a small team of 6 based in Charlotte, and we run more like a tech startup than a typical customer service operation with modern tools, fast decisions, and no bureaucracy.</p><p>We're hiring an experienced person to own customer service and manage our B2B accounts. This is not an entry-level role. You'll be the point person for our customers and our B2B program, working directly with the CEO.</p><p><b>What you'll do</b></p><p><i><b>Own customer service.</b></i> You're responsible for the customer experience across phone, chat, and email &mdash; answering questions, solving problems, and improving our processes and tools as we grow.</p><p><i><b>Sell the way we sell.</b></i>Customers come to us for soundproofing help. We give expert consultations and product recommendations at no charge, then sell the materials via quote. No cold calling. These are inbound leads from people who already want our help. You'll learn our product line and become one of our experts.</p><p><i><b>Run our B2B program.</b></i> Manage relationships with our existing dealer, installer, and distributor accounts, and help grow the program by bringing on new ones.</p><p><b>What we're looking for</b></p><ul><li>3&ndash;5 years in customer service, inside sales, or account management</li><li>Comfortable learning a technical product line (soundproofing, building materials, or automotive experience is a plus, not required)</li><li>Strong writer (clear, concise, professional)</li><li>Detail-oriented and organized; you'll juggle a lot</li><li>Experience with CRM and support tools (we use Shopify, Gorgias, Aircall, and Pipedrive)</li></ul><p><b>What we offer</b></p><ul><li>$60,000&ndash;$68,000 depending on experience</li><li>Quarterly profit sharing</li><li>401(k) with company match</li><li>Health insurance via QSERHA plan</li><li>PTO that grows with your tenure</li><li>We'll teach you everything about soundproofing. Yes, it's a real industry, and yes, it's more interesting than it sounds!</li><li>Small team, casual work environment, no corporate nonsense</li><li>Room to grow &mdash; the role gets as big as you make it</li></ul><p>Second Skin Audio was named to the INC 5000 list of fastest-growing companies multiple times. If you want real ownership at a company that's small enough for your work to matter, we'd like to meet you!</p><p>Job Type: Full-time</p><p>Pay: $60,000.00 - $68,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Health insurance</li><li>Paid time off</li></ul><p>Application Question(s):</p><ul><li>What is something you learned recently that you found interesting or surprising?</li></ul><p>Work Location: In person</p>

Customer Service & Account Manager

NJ Institute for Pain Relief

<div><p>NJ Institute For Pain Relief LLC is a multidisciplinary healthcare practice treating acute and chronic pain through pain management, sports medicine, chiropractic care, physical therapy, orthopedic surgery, and spine surgery, including noninvasive procedures.
</p><p>We are seeking a full-time customer service/call center manager to join our team in Cranford, New Jersey.</p>
<p>
As a customer service/call center manager, you are a critical, remote point of contact for patients. In order for our patients to achieve an improved quality of life, you will respond to questions, enter information into our electronic health records system, facilitate scheduling and explain payment policies.</p><ul><li>
High School Diploma or GED</li><li>
Excellent Organizational And Time Management Skills</li><li>
The ability to listen, communicate and relate to others on a personal level.</li><li>
Proficiency with computers and software such as Microsoft Word and Microsoft Excel</li><li>
Bilingual (Spanish &amp; English) a Plus (+)</li></ul><p>
NJ Institute For Pain Relief LLC is a growing healthcare practice with opportunity for career development and advancement, unique experiences in the medical field and employment throughout New Jersey.</p>
<p>
We offer benefits including health, dental and vision plans. With competitive compensation, we have an accommodating paid time off model. We also provide for a 401(k) with employer match.</p>
<p>
We look forward to you joining our team of individuals improving health care!</p></div>

Customer Service/Call Center Manager

Bourns

<b>Title:</b> Manager Customer Service
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<b>Career at Bourns:</b><br>
If working for an organization with a long history of technological innovation and high advancement potential in a supportive, collaborative, and positive work environment are top considerations for your next career move, then you need to look at the opportunities at Bourns.
<br><br>
Bourns was founded 75 years ago with the guiding principles of providing breakthrough technology solutions, high-quality products, responsive service, and exceptional value. Those principles still hold true today and have instilled a culture that is committed to excellence and ethical operations. As a leading provider of advanced components for power conversion, circuit protection, and motion control sensing solutions, Bourns employs more than 9,000 people in 21 countries and operates 17 manufacturing centers and 15 R&D facilities. Our customers and partners rely on Bourns to meet strict design requirements and satisfy international standards in a broad range of industries and applications. We achieve this stature because Bourns employees excel in the development of new products and continuous improvement processes that keep the company a global leader in delivering outstanding service.
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<b>Job Description:</b><br>
Founded in 1947, Bourns is a leading manufacturer of electronic components, serving customers worldwide across automotive, industrial, communications, consumer, medical, and other markets. Our commitment to innovation, quality, and customer service has made us a trusted partner throughout the electronics industry.
<br><br>
Bourns Inc. is seeking an experienced Customer Service Manager to lead our ECS Customer Service Organization. This strategic leadership role is responsible for overseeing customer service and inside sales operations, driving service excellence, developing talent, and strengthening relationships with customers, distributors, sales teams, and cross-functional business partners.
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The ideal candidate is a customer-focused leader with strong business acumen, experience managing customer service operations, and a passion for developing high-performing teams.
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What You'll Do
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Leadership & Team Development
<br><br>
Lead and develop customer service and inside sales professionals, including remote and international team members.
<br>Establish departmental goals, monitor performance, and drive continuous improvement initiatives.
<br>Coach, mentor, and develop employees to support professional growth and succession planning.
<br>Set and monitor quarterly objectives and provide ongoing performance development support.
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Customer Service & Operational Management
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Direct all customer service functions including order processing, customer inquiries, web-based support, sample requests, and sales support activities.
<br>Oversee systems and processes related to EDI, SAP, Sales Cloud, and customer service operations.
<br>Monitor operational performance metrics and implement improvements to enhance efficiency and customer satisfaction.
<br>Respond to customer escalations and collaborate with sales teams to support strategic accounts.
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Strategic Planning & Business Partnership
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Develop and implement short- and long-term departmental strategies and objectives.
<br>Manage departmental budgets and monitor performance against established goals.
<br>Partner with Product Management, Sales, Distributors, Manufacturer Representatives, and other business groups to improve service delivery and customer experience.
<br>Lead customer feedback initiatives, including administration of the biennial customer survey.
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Systems & Process Improvement
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Serve as a key liaison with Information Technology teams to support system enhancements and issue resolution.
<br>Maintain customer data, cross-reference databases, and Sales Cloud information to support business growth.
<br>Develop reporting, dashboards, and analytical tools to support management decision-making and service improvements.
<br><br>
What We're Looking For
<br><br>
Education
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Bachelor's degree in Business or a related field preferred.
<br>Equivalent combination of education, training, and experience may be considered.
<br><br>
Experience
<br><br>
5 to 7 years of experience in technical sales, customer service leadership, or a related function within the electronics industry preferred.
<br>Demonstrated experience leading teams and driving operational improvements.
<br>Experience managing customer-facing processes and service performance metrics.
<br><br>
Skills & Qualifications
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Exceptional leadership, communication, and interpersonal skills.
<br>Strong customer service orientation with a commitment to delivering outstanding customer experiences.
<br>Proficiency with Microsoft Office applications, particularly Excel, Word, and PowerPoint.
<br>Experience with SAP, Sales Cloud, CRM systems, or similar business applications preferred.
<br>Strong analytical abilities and experience creating reports, presentations, and business insights.
<br>Ability to manage multiple priorities in a fast-paced environment.
<br><br>
Why Join Bourns?
<br><br>
At Bourns, you'll join a global organization known for innovation, quality, and customer commitment. We offer the opportunity to make a meaningful impact while working alongside talented professionals in a collaborative and growth-oriented environment.
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What We Offer
<br><br>
Competitive compensation and benefits package
<br>Hybrid work environment
<br>Professional development and career growth opportunities
<br>Collaborative culture focused on innovation and customer success
<br>Opportunity to lead a high-impact customer service organization
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Hiring Range - $80,000 - $90,000
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Bourns is an equal opportunity employer. At Bourns, we are committed to treating all Applicants and Employees fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
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<b>Equal Opportunity Employer:</b> Minority/Female/Disability/Veteran
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If you are results-oriented, have the drive to find industry-leading ways to meet ongoing technological challenges, and go the extra mile to maximize customer relationships, then we invite you to apply to join the Bourns team.
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<b>Nearest Secondary Market:</b> Los Angeles

Manager Customer Service

Manchester Motor Freight

<p><i>Driver Manager / Dispatcher / Customer Service</i><br/>Manchester Motor Freight is growing and has an immediate opening for a Driver Manager / Dispatcher to join our dispatching staff.</p><p>The Driver Manager is the key leader at the very center of a fast-paced team environment and is accountable to deliver results through their drivers. Our customer's needs require individuals who possess superior critical thinking skills, the ability to create solutions that exceed customer expectations and company objectives, and can effectively manage their workloads through solid tactical planning while quickly adapting to a dynamic environment. This position also requires impeccable oral and written communicative skills, the ability to demonstrate leadership and work well within a team environment. Responsibilities: The Driver Manager will manage asset utilization and drivers to ensure high delivery of customer service and fleet profitability.</p><p>Additionally, the Driver Manager assists, coaches, and mentors drivers with all training and administrative items.</p><p>Responsibilities are, but not limited to:</p><ul><li>Managing a fleet of trucks to provide superior customer service results</li></ul><ul><li>Knowledge and application of all FMCSA guidance regarding safety and driver responsibilities</li></ul><ul><li>Handling urgent situations in a timely and professional manner while maintaining your poise</li></ul><ul><li>Tracking drivers, loads and rail schedules to increase driver productivity and service results</li></ul><ul><li>Effectively manage safety results by creating and enhancing an aggressive safety program</li></ul><ul><li>Effectively network with our customer service, planning and finance functions</li></ul><ul><li>Planning future workload with an emphasis on success and high driver productivity</li></ul><ul><li>Other duties and responsibilities as required</li></ul><p>Qualifications:</p><ul><li>The ideal candidate is a professional with excellent written and verbal communication skills</li></ul><ul><li>Transportation, supply chain or logistics experience is preferred but not required</li></ul><ul><li>Previous intermodal experience a plus</li></ul><ul><li>Strong coaching and mentoring skills</li></ul><ul><li>Strong organization and planning skills as they pertain to daily trip planning and schedules</li></ul><ul><li>Possess working-level knowledge of transportation P&amp;L metrics and levers to drive profitability</li></ul><ul><li>Above average computer skills with emphasis on transportation-specific software/platforms</li></ul><ul><li>Ability to prioritize workload and thrive in a fast paced, high stress environment</li></ul><ul><li>Team player</li></ul><p>ABOUT MANCHESTER MOTOR FREIGHT</p><p>Manchester Motor Freight is a family owned and operated intermodal drayage trucking company headquartered in Manchester, New Hampshire and serving all six New England states: Massachusetts, Connecticut, Rhode Island, Maine, New Hampshire and Vermont . For over 45 years, Manchester Motor Freight has provided the finest quality trucking service in the region. In 2018 we expanded to Salt Lake City and we now provide trucking services to UT and surrounding states; in the fall of 2020 we continued our expansion and started operating in Denver, CO.</p><p>Our reputation for fast and efficient transportation is testimonial to our dedication to being the best trucking company in the intermodal drayage industry. We utilize a diverse and loyal group of experienced owner-operator truck drivers who bring a wealth of knowledge and dedication to our trucking operations. We also employ a core group of company truck drivers who operate our state of the art, late-model, MMF branded fleet which consists of sleeper and day-cab trucks.</p><p>On the office and administration side our team is the best in the business. Many of our dispatchers are former Manchester Motor Freight truck drivers who have transitioned into the dispatching roll. They know first-hand what it takes to manage a successful intermodal drayage trucking operation. Our dispatchers are conscious of all the needs of our truck drivers, the requirements at the specific CSX and Norfolk Southern Railroad terminals in Springfield and Worcester, Massachusetts and Ayer, Massachusetts, and the requirements of each of our specific customers. Having a broad range of experience both as truck drivers themselves and as intermodal dispatchers provides them with the skills and knowledge to balance all of the various requirements for each shipment.</p><p>The majority of our team has been with MMF for over ten years and share the same vision and goal of maintaining Manchester Motor Freight's position as the leading intermodal drayage trucking company in New England.</p><p>Work Remotely</p><ul><li>No</li></ul><p>Job Type: Full-time</p><p>Pay: $35,000.00 - $50,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Driver Manager / Dispatcher

Vestis

<b>Meet Vestis®:</b> For the People Who Make It All Work
<br>At Vestis®, we provide uniforms, workplace supplies, and professional cleaning that help businesses simplify their workday and keep their teams safe, confident, and focused on what matters most. More than a provider, we are a partner in productivity, trusted to keep you running.
<br>Join us and build a career supporting the people who make it all work.
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Overview
<br>The Territory Manager has responsibility of an assigned service territory with direct supervision of route representatives. Responsible for Territory service safety and results, including but not limited to, customer retention, growth of the business, loss and ruin, piece budget, employee retention, accounts receivable (AR) collection, customer renewals, Vestis direct sales, customer satisfaction, route sales and credits.
<br>Responsibilities/Essential Functions
<br><ul>
<li>Promote and sustain a safety culture</li>
<li>Effectively evaluate, coach, and develop Route Sales Representatives (RSRs) in your territory</li>
<li>Reports directly to a Service Manager or where a Sr. Territory Manager is present, will report to the Sr. Territory Manager. If neither are present, will report to the General Manager</li>
<li>Create a pervasive sales culture that fosters team selling via Together-In-Growth (TIG) and Shared Lead programs</li>
<li>Assist in the new account installations as directed by Service Manager and/or General Manager</li>
<li>Manages day to day activities of customer service program(s) for the territory</li>
<li>Visit all required customers each quarter to review growth and service opportunities</li>
<li>Ensure RSRs respond to and resolve all service requests timely</li>
<li>Sets clear expectations for customer service and leads by example</li>
<li>60% of time is spent traveling with service professionals, on route conducting observations and visiting customer locations (required visits, TIG days and/or day to day situation follow up)</li>
<li>Proactively follow up on accounts in jeopardy and resolve service concerns expeditiously</li>
<li>Negotiate and secure renewal agreements with existing customers that protect pricing and profitability</li>
<li>Recruit, select and hire Route Sales employees</li>
<li>Completes in-person meetings with each RSR once per week to review trends, performance, coach and identify opportunities for improvement.</li>
<li>Delivers and participates in training to ensure customer retention and service goals are met</li>
<li>Daily contact (via remote means) with RSRs to address any pending items/situations to ensure timely resolution.</li>
<li>Attend meetings and complete necessary administrative work to improve customer satisfaction</li>
<li>Coordinate collections for accounts receivable</li>
<li>Protect and manage merchandise control processes</li>
<li>Investigates and reports on all accidents or incidents, within 24 hours of notification</li>
</ul>
Knowledge/Skills/Abilities
<br><ul>
<li>Demonstrated ability to successfully interface with a variety of organizational functions to get the job done.</li>
<li>Strong interpersonal, analytical, communication, and customer service skills.</li>
<li>Considerable negotiation skills.</li>
<li>Computer proficiency, including working knowledge of MS Office software.</li>
<li>Exposure to sales function preferred.</li>
<li>Considerable skills in management, human relations, and communication.</li>
</ul>
Working Environment/Safety Requirements
<br><ul>
<li>Majority of time will be driving your own vehicle or company step-van to call on customers and supervise employees in the assigned service territory. Will be exposed to weather conditions in the area (heat, wind, cold, rain, snow, etc.).</li>
<li>Customer visitations may require walking, climbing stairs, pushing/pulling carts, exposure to weather conditions.</li>
<li>Must be able to frequently lift and maneuver up to 50 pounds and occasionally up to 100 pounds, as well as load/unload product from a truck without assistance.</li>
<li>Time will also be spent in a company office environment; with exposure at the loading dock, production and warehouse areas, exposure to vehicles for loading/unloading, and exposure to vehicle maintenance.</li>
</ul>
Experience/Qualifications
<br><ul>
<li>High school diploma or equivalent; Bachelor’s degree in related field preferred or equivalent experience.</li>
<li>Two years of service and route-based industry experience, with proven track record for growing customer accounts</li>
<li>Previous profit and loss accountability and/or contract-managed service experience preferred</li>
<li>Significant customer interface and service experience</li>
<li>Production planning, maintenance, or warehouse operations experience preferred.</li>
</ul>
License Requirements/Certifications
<br><ul>
<li>Must be DOT-certified</li>
<li>Driver’s license</li>
<li>Automobile insurance on personal vehicle</li>
</ul>
Successful completion of criminal background, motor vehicle record, and drug screen checks. Open to relocation for advancement opportunities.
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Headquartered in Roswell, GA, Vestis® is the second largest provider in the industry with over 300,000 customer locations and approximately 20,000 teammates across North America. Vestis® is a leader in the B2B uniform and workplace supplies category. Vestis® provides clean and safe uniform services and workplace supplies to a broad range of North American customers from Fortune 500 companies to locally owned small businesses across a broad set of end markets. The Company’s comprehensive service offering includes a full-service uniform rental program, cleanroom and other specialty garment processing, floor mats, towels, linens, managed restroom services, first aid supplies and more.
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Vestis® is an equal-opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, relation, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
<br>This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Vestis Commitment to Equal Opportunity Employment
<br>If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information below to request the appropriate accommodation.
<br>Reasonable Accommodations and the Online Application Process
<br>Consistent with Vestis and Canadian Linen’s commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Vestis or Canadian Linen, unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose, please call 1-833-901-8823 or email us at accessibility@vestis.com.
<br>Please note that this phone number is to be used solely to request an accommodation with respect to the online application process. Calls for any other reason will not be returned. Reasonable accommodation requests are considered on a case-by-case basis.
<br>Thank you for your interest in an employment opportunity with Vestis, Canadian Linen and Québec Linge.

Territory Manager

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