customer service manager

The Insurance Team

Company DescriptionThe Insurance Team is a family founded and owned company that was built on a foundation of exceptional customer service and relationship-focused values. We specialize in offering honest and personalized insurance solutions that exceed client expectations. Our services span Life, Accident, Health, Auto, Home, Business, and Commercial coverage, ensuring every client makes informed decisions. Guided by our commitment to care and integrity, we prioritize building trust and lasting partnerships.General Role DescriptionThis is a full-time, on-site role for a Customer Service Manager based in Brownsville, Texas. The Customer Service Manager will oversee daily operations, ensure customer satisfaction, and and work closely with the agency owner and other insurance agents to support a high-performing agency. This role has growth potential, with the opportunity and direct path to advance into an Office Manager position within 12 months for the right candidate.Qualifications <ul><li>Driven to learn and grow within the company</li><li>Strong expertise in Customer Satisfaction and Customer Service Management</li><li>Experience with Customer Support and effective client relationship management</li><li>Proven Analytical Skills and the ability to evaluate and improve service processes</li><li>Excellent Communication skills, both verbal and written</li><li>Leadership and team management experience</li><li>Proficiency with customer service software or CRM systems is a plus</li><li>Associate's Degree and/or Bachelor&rsquo;s degree in Business Administration, Communications, or a related field is preferred</li><li>Bilingual: Proficient in both English and Spanish at a professional level in speaking and writing</li><li>Ability to work onsite in the Brownsville area with a customer-first mindset</li></ul>Responsibilities<ul><li>Greeting and assisting clients when they walk through the door, creating a welcoming and professional first impression</li><li>Answering inbound calls and responding to client inquiries via phone and email in a timely and professional manner</li><li>Processing client payments and providing payment assistance and reminders</li><li>Scheduling appointments and managing the calendars of the agency owner and agents</li><li>Handling new client intake, including collecting and entering accurate client information</li><li>Maintaining and updating client records in the agency CRM (AgencyBloc)</li><li>Supporting agents with policy changes, renewals, endorsements, and general client follow-up</li><li>Assisting with new business applications and document preparation</li><li>Coordinating claim reporting and serving as the initial point of contact between clients and carriers</li><li>Managing office communications including mail, emails, and voicemail</li><li>Keeping the front office organized and ensuring day-to-day operations run efficiently</li><li>HIPAA Compliance</li></ul>Compensation: Varies by experienceBenefits: <ul><li>401(k) retirement account matching</li><li>Health Insurance</li><li>Life Insurance</li><li>Competitive salary</li><li>Paid-time off</li><li>***Opportunity for training &amp; growth within family of companies</li></ul>We are looking for an individual who is driven and looking to grow with us. If you want a career, not a temporary job, then we encourage you to apply.Pay: From $28,800.00 per yearBenefits:<ul><li>401(k) matching</li><li>Health insurance</li><li>Paid time off</li><li>Relocation assistance</li></ul>Work Location: In person

Customer Service Manager

Goodwill of Central and Northern Arizona

<div>166 Coffee Pot Dr Sedona Arizona, 86336, 

Starting Pay :$19.25 Hourly 
Position Description: 
Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates.
Essential Duties and Responsibilities:<ul><li>
Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.</li><li>
Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.</li><li>
Conducts new goods inventory and ensures proper reporting.</li><li>
Reconciles and balances all daily paperwork.</li><li>
Ensures Team Members deliver excellent customer service to donors and customers.</li><li>
Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.</li><li>
Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.</li><li>
Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.</li><li>
Transfers to different stores at any given time due to business needs.</li><li>
Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.</li><li>
Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.</li><li>
Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.</li><li>
May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.</li><li>
Processes complex sales transactions, including customer returns.</li><li>
Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.</li><li>
Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.</li><li>
Provides regular mentoring, training, and coaching to develop skills of Team Members.</li><li>
Plays critical role in driving company culture change efforts and change management processes.</li><li>
Models Goodwill Core Values &ndash; Trust, Collaboration, Engagement, Ownership, and Innovation.</li><li>
Performs other related duties, as assigned.</li></ul>
Minimum Qualifications (Education, Experience, Skills):<ul><li>
High School Diploma, GED, or equivalent work experience</li><li>
One-year work experience in Retail Management, preferred</li><li>
One-year customer service experience required</li><li>
Proficient in Microsoft Office Suite</li><li>
Ability to pass a background check and drug screen, where applicable for position</li><li>
Ability to speak and read English proficiently</li></ul>
You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:<ul><li>
5 Medical Plans</li><li>
Employer Funded Health Reimbursement Account (HRA)</li><li>
3 Dental Plans</li><li>
Vision Plan</li><li>
401K</li><li>
Employer Paid Life Insurance</li><li>
Employee Assistance Program (EAP)</li><li>
Paid Time Off; Sick and Vacation</li><li>
Paid Holidays</li><li>
These are just a few highlights of our key benefit offerings!</li></ul>
Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.
Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.
Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or leaves@goodwillaz.org if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.
For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5.
PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. (&ldquo;GCNA/GIMV&rdquo;) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote &ldquo;interviews,&rdquo; and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain &ldquo;@goodwillaz.org&rdquo; or @gimv.org&rdquo;, to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender&rsquo;s email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security&rsquo;s Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign) to learn how to report it.</div>

Parker Hannifin

<div>Position Summary
We are looking for an experienced Customer Service Manager to lead our customer service operations and ensure a seamless and satisfying experience for our customers. This role is critical in aligning service delivery with the Division&rsquo;s strategic goals by managing the end-to-end order management process. You will collaborate closely with customers, production, supply chain, and sales teams to maintain high service standards, drive operational excellence, and foster continuous improvement. If you excel at building strong teams and cross-functional partnerships, this is the role for you.
The Customer Service Manager, based in Hollis, NH, is responsible for overseeing customer service operations. This position reports to the Division Marketing &amp; Sales Manager and supervises customer service personnel located in Hollis, NH..
Responsibilities
<ul><li>Manage the daily customer service department workflow to ensure a positive customer experience is provided and company goals are met.</li><li>
Act as a process owner for all order management procedures including order entry and scheduling changes, account maintenance and export compliance.</li><li>
Improve customer service productivity and quality results by evaluating and re-designing processes, establishing and communicating service metrics, monitoring and analyzing results and executing changes.</li><li>
Implement new customer service software solutions when deployed by the corporate offices including ERP system changes, service request software, eChat software, and any other appropriate solutions.</li><li>
Intervene in and directly manage challenging customer situations through research, effective communication, and any other suitable means necessary to resolve outstanding issues.</li><li>
Manage critical Customer Experience related metrics including LTR (Likelihood to Recommend), TTA (Time to Acknowledge) and TTR (Time to Resolve). Review historical data and engage with team members to drive improvements to these metrics to achieve first quartile performance.
</li><li>Develop and maintain the customer service strategy and corresponding annual team goals and implement related improvement actions.</li><li>
Responsible for the recruitment, selection and development of customer service team members</li><li>
Responsible for leading the division&rsquo;s contract management process. This includes initial review of proposed contracts and coordination between sales, supply chain, quality and Corporate Legal to finalize contract content. 
</li></ul> 
Qualifications
<ul><li>Minimum of 5 &ndash; 7 years experience in a manufacturing environment including time in a supervisorial and/or managerial role within customer service. Experience in a Business-to-Business environment preferred.</li><li>
Bachelor&rsquo;s degree in business administration or related discipline.</li><li>
Analytical and technical skills required to understand business practices and processes.</li><li>
Intermediate to advanced software skills including Microsoft Excel, Power BI and Customer Relationship Management (CRM) software with Salesforce experience a plus</li><li>
General ERP system knowledge including Electronic Data Interchange (EDI) process and formats</li><li>
Excellent written, verbal, and interpersonal communication skills for effective interface with all internal and external contacts.</li><li>
Knowledge of export compliance laws and processes</li></ul> 
Parker Hannifin
Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century, we&rsquo;ve enabled engineering breakthroughs that make energy cleaner, transportation safer, medical treatments more effective, and manufacturing more efficient.
With empowered team members in more than 40 countries, Parker serves customers across aerospace &amp; defense, energy, HVAC &amp; refrigeration, in-plant &amp; industrial equipment, off-highway and transportation.
Our scale is global, but our purpose is personal. We enable breakthroughs that improve lives, strengthen communities and create a brighter future.
Our Purpose &mdash; Enabling Engineering Breakthroughs that Lead to a Better Tomorrow &mdash; comes to life through our people-first culture where teamwork drives performance, inclusion fuels innovation and growth is encouraged. This environment fosters collaboration and empowers team members from engineering and manufacturing to finance, supply chain, human resources, information technology and beyond.
By combining deep expertise with an entrepreneurial spirit, we help customers succeed in markets that demand performance, reliability, and sustainability.
As we look to the future, Parker is advancing initiatives in energy efficiency and sustainability while developing the next generation of talent and leaders to engineer a better tomorrow.
Equal Employment Opportunity
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import &amp; export regulations. 
 
(&ldquo;Minority / Female / Disability / Veteran / VEVRAA Federal Contractor&rdquo;)
If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees &amp; Job Applicants | U.S. Equal Employment Opportunity Commission
Drug Tests
Drug-Free Workplace 
In accordance with Parker&rsquo;s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.</div>

Division Customer Service Manager

The Chimney Guys

Job Overview We are seeking a dynamic and energetic Customer Service Manager to lead our customer service team and ensure an exceptional shopping experience for all clients. In this role, you will oversee daily operations, manage staff, and implement strategies to enhance customer satisfaction. Your leadership will foster a positive environment that promotes teamwork, efficiency, and outstanding service delivery. This position offers an exciting opportunity to influence store success through effective management, innovative problem-solving, and a passion for retail excellence.Duties<ul><li>Supervise and motivate customer service staff to deliver top-tier support and resolve customer inquiries promptly</li><li>Develop and implement training programs focused on employee orientation, product knowledge, and customer engagement techniques</li><li>Manage employee scheduling, shift management, and payroll processing to ensure optimal staffing levels</li><li>Oversee inventory management, stock replenishment, and merchandising to maintain an organized sales floor</li><li>Handle escalated customer complaints with professionalism, employing negotiation skills to reach satisfactory resolutions</li><li>Conduct interviews and participate in recruiting efforts to build a skilled and motivated team</li><li>Monitor sales performance, retail math accuracy, and store metrics to meet or exceed sales targets</li></ul>Skills<ul><li>Strong leadership with proven supervising experience in retail or customer service environments</li><li>Excellent communication skills, including phone etiquette and bilingual/multilingual abilities for diverse customer bases</li><li>Proficiency in POS systems, cash handling, cashiering, and retail math calculations</li><li>Knowledge of inventory control, purchasing, pricing strategies, and merchandising principles</li><li>Ability to manage budgets, perform bookkeeping tasks, and handle payroll processing efficiently</li><li>Skilled in training &amp; development techniques with a focus on employee orientation and team management</li><li>Organizational skills with attention to detail in stock management, store operations, and administrative tasks</li><li>Experience in retail sales management, marketing initiatives, wireless sales or grocery store operations is a plus</li><li>Demonstrated ability to prioritize tasks effectively using time management skills in a fast-paced environment</li></ul>Join us as a Customer Service Manager where your leadership drives success! We are committed to fostering an inclusive workplace that values innovation, teamwork, and professional growth. This role is ideal for someone passionate about delivering exceptional service while managing a vibrant retail environment.Pay: $17.00 - $20.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Do you have experience in Service Titan, Avoca, Hatch? What CRM's do you have experience in? </li></ul>Do you have experience routing and dispatching?Work Location: Remote

Customer Service Representative

Walgreens

<div><div>Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.
 
 
Supports Store Manager with the overall operation of the store to achieve company deliverables; Works alternate schedule with the Store Manager with minimal overlap; Assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.
 
 
Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.
 
 
Customer Experience
</div><ul><li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.</li>
<li>Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty.</li>
<li>Accountable for improving on overall customer service metrics.</li>
</ul><div>Operations
</div><ul><li>Supervises the operation of the store and team members, including assigning daily activities, delegating tasks to team members, opening/closing/changing shifts, approving time records, time off and managing other scheduling conflicts to ensure proper team member coverage.</li>
<li>Collaborates with external partners to drive the future of their Walgreen store. Identifies ways to support external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach opportunities.</li>
<li>Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact.</li>
<li>Supervises the control of the store cash management including but not limited to register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping.</li>
<li>Supervises front end and pharmacy inventory, completing resets/revisions and price changes; analyzes front end and pharmacy inventory trends to create corrective action plans; trains/coaches team members to follow inventory standard operating procedures.</li>
<li>Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team members.</li>
<li>Ensures that store interior and exterior are clean and presentable; manages repair and maintenance; responds to emergencies.</li>
<li>Ensures team members have a working knowledge of all computer and technology systems and software.</li>
<li>Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center.</li>
<li>Complies with all company policies and procedures, manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products.</li>
<li>Completes special assignments and other tasks as assigned.</li>
</ul><div> 
Full Store Operation Business Performance Management
</div><ul><li>Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables.</li>
<li>Uses operating statements, key performance indicators, and other relevant tools to engage the team; drive solutions and actions for store improvement. Collaborates with Store Manager to identify sales opportunities, gain insights, to ensure growth and performance of the store through new initiatives as directed by the Support Center.</li>
<li>Supports Pharmacy during busy periods, including serving as a pharmacy technician, when necessary.</li>
</ul><div>People &amp; Performance Management
</div><ul><li>Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable team members&rsquo; career development. Responsible for team member discipline, coaching meetings, and makes recommendation regarding team member performance management, including discipline and termination when appropriate.</li>
<li>Manages team member performance by assigning responsibilities, developing performance plans, setting goals and expectations, observing performance, providing feedback and giving recognition to enhance effectiveness of individual team members and overall team.</li>
<li>Acquires and retains talent, builds pipelines to keep store properly staffed, and ensures a diverse pipeline of future leaders. Anticipates short and long-term staffing needs, develops talent plan, manages candidate pool, participates in the interview process and makes hiring decisions.</li>
<li>Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.</li>
<li>Establishes a culture of accountability through clear expectations and performance management, Performance Improvement Plans, and constructive discipline.</li>
</ul><div> 
Training &amp; Personal Development
</div><ul><li>Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager, District Manager and company leaders.</li>
<li>Monitors own performance, seeks continuous feedback from leader and team members, and commits to self-development; has an Individual Development Plan in place.</li>
<li>Obtains and maintains valid pharmacy technician license as required by state.</li>
</ul><div>Communications
</div><ul><li>Communicates regularly with team members through one-on-one discussions, group meetings to ensure communication is open between leaders and team members. Actively responds to team member questions or concerns.</li>
<li>Assists Store Manager in planning and communicating the company and store strategy.</li> 
</ul> 
 
Basic Qualifications
 
<ul><li>Bachelor&rsquo;s degree with a solid academic record, all majors welcome OR satisfactorily completed a Walgreens Community Internship Program OR High School Diploma/GED and two years of experience in a supervisory position (does not require experience with direct reports).</li>
<li>Demonstrated leadership abilities that include professional business ethics, self-motivation, and strong communication skills and strong business acumen.</li>
<li>Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training (for individuals placed in ESM role on or after June 1, 2021) within 12 weeks of ESM start date.</li>
<li>Must be fluent in reading, writing, and speaking English (except in Puerto Rico)</li>
<li>Willingness to work flexible schedule including extended days, evenings, and weekend hours.</li>
<li>Willingness to accept promotion into a Store Manager position, if promotion is offered, which could require relocation to a different store location.</li>
<li>Ability to transfer to other Walgreens retail assets located within the same hiring Area.</li> 
</ul> 
 
Preferred Qualifications
 
<ul><li>Bachelor&rsquo;s Degree .</li>
<li>Internal candidates: Management experience, including supervising others, managing, and assigning work. Experience across both front-end and pharmacy.</li>
<li>External candidates: Business majors. Prior retail or food industry experience.</li>
</ul>We will consider employment of qualified applicants with arrest and conviction records.
 
 
An Equal Opportunity Employer, including disability/veterans.
 
 
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $45,000 - $71,550. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits</div>

Emerging Store Manager

Mega Marketing Network

Relationship Manager (Client Success Executive)Company: Shaadi.org.pkAre you someone who genuinely cares about people?Can you listen patiently, understand emotions, and help people solve their problems?Shaadi.org.pk is looking for a Relationship Manager who will act as a bridge between our clients and matchmaking team to ensure every client receives exceptional service and support.Posts Available at: DHA and Gulshan-e-Iqbal, Karachi.Days and Timing: Mon to Sat | 10 am to 7 pm | Full Time | Office Based OnlyKey Responsibilities:<ul><li>Call clients regularly and understand their experience.</li><li>Listen to concerns, complaints, and feedback professionally.</li><li>Ensure clients feel valued, respected, and heard.</li><li>Coordinate with matchmakers to resolve client issues.</li><li>Follow up on pending matters until resolution.</li><li>Maintain accurate records of client interactions.</li><li>Improve customer satisfaction and retention.</li></ul>Required Qualities:✓ Female Only ✓ Graduate from good university ✓ Minimum 5+ Years Experience ✓ Age above 27 ✓ Excellent command and speed on computer, Google Sheets, CRM, Internet, AI Tools ✓ Excellent communication skills (Urdu and English) ✓ Pleasant and professional phone manner ✓ Strong listening skills ✓ Empathetic and patient personality ✓ Ability to handle complaints calmly ✓ Customer-service mindset ✓ Emotional intelligence and maturity ✓ Problem-solving ability ✓ Professional ethics and confidentialityPreferred Experience of minimum 5+ Years:<ul><li>Customer Service</li><li>Relationship Management</li><li>Call Center</li><li>Marriage Bureau</li><li>Counseling Support</li><li>Client Success</li></ul>Package:<ul><li>Fixed Salary</li><li>Client Retention Success Award</li><li>Client Referral Award</li><li>Medical Reward</li><li>Food Reward</li><li>Top Performer Reward</li><li>Transport (Bike/Scotty/Car) Reward</li><li>Bi-annual Performance Bonus</li><li>Bi-annual Increment</li></ul>At Shaadi.org.pk, we don't just hire people&mdash;we hire individuals who genuinely care about helping families and building successful relationships.Apply Now and become the voice of trust for thousands of families.Pay: Rs100,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Relationship Manager: 5 years (Preferred)</li></ul>Language:<ul><li>English Language (Preferred)</li></ul>Location:<ul><li>Karachi (Preferred)</li></ul>Work Location: In person

Relationship Manager (Client Success Executive)

Genworth

<div>At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care&mdash;and we bring those experiences with us to work in serving our millions of policyholders each day.
We apply that same compassion and empathy as we work with each other and our local communities, Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.
Our four values guide our strategy, our decisions, and our interactions:<ul><li>
Make it human. We care about the people that make up our customers, colleagues, and communities.</li><li>
Make it about others. We do what&rsquo;s best for our customers and collaborate to drive progress.</li><li>
Make it happen. We work with intention toward a common purpose and forge ways forward together.</li><li>
Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.</li></ul>
POSITION TITLE
Manager, Customer Service LTC Transactions
LOCATION 
This position is available to Virginia residents as Lynchburg or Richmond, Virginia in-office applicants or remote applicants residing in states/locations under Eastern or Central Standard Time: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, Washington DC, Vermont, West Virginia or Wisconsin.
YOUR ROLE
The Long Term Care Contact Center is undergoing meaningful transformation&mdash;and as a Team Manager, you will play a key role in leading your team through change while delivering a high-quality customer experience. You will lead a team responsible for processing transactions across LTC policies, ensuring accuracy, efficiency, and sound decision-making within established workflows. In this role, you will drive team performance by coaching, developing, and motivating associates, fostering a culture of accountability, engagement, and continuous improvement. You will use data and insights to identify trends, improve processes, and implement strategies that enhance both team effectiveness and customer outcomes. As a leader, you will model integrity and strong judgment, support innovation, and guide your team through evolving priorities. Your ability to develop talent, build trust, and lead with consistency will be critical to achieving business results and delivering an exceptional experience for our policyholders.
WHAT YOU WILL BE DOING<ul><li>
Lead and manage a team of 12&ndash;15 associates responsible for delivering high-quality, phone and transaction-based customer service, while fostering an inclusive and engaging team environment</li><li>
Oversee daily operations by setting performance goals, monitoring results, and driving accountability to meet or exceed service and productivity targets</li><li>
Coach and develop associates through regular feedback, performance discussions, and use of reporting and insights to improve individual and team effectiveness</li><li>
Ensure quality service delivery by overseeing call and transaction quality standards, monitoring performance, and driving continuous improvement initiatives</li><li>
Use data and workforce insights to optimize scheduling, staffing, and work allocation, leveraging trends and forecasting to maximize efficiency</li><li>
Act as a point of escalation for complex issues, ensuring timely resolution while identifying opportunities to improve processes and enhance the customer experience</li><li>
Partner with leadership and cross-functional teams to support business initiatives, align to strategic priorities, and implement process improvements</li><li>
Support team engagement and culture by recognizing contributions, reinforcing positive performance, and promoting a collaborative, high-performing environment</li><li>
Perform other duties as needed to support the commitments made to our customers</li></ul>
WHAT YOU BRING<ul><li>
Proven ability to lead, coach, and develop high-performing teams, providing clear direction, feedback, and support to drive engagement and results</li><li>
Strong interpersonal skills with experience building relationships, delivering feedback, and leading effective and constructive conversations</li><li>
Proven ability to influence, negotiate, and communicate with internal and external stakeholders through both verbal and written formats</li><li>
Ability to interpret data, analyze trends, and use insights to inform decisions related to service levels, capacity, and team performance</li><li>
Demonstrated ability to adapt to change, lead through evolving priorities, and support or drive projects and process improvements</li><li>
Strong business acumen with the ability to balance multiple priorities and contribute to operational and strategic objectives</li><li>
Excellent collaboration skills, with the ability to partner effectively across teams to achieve shared goals</li><li>
High level of professionalism and accountability, with a focus on delivering results and supporting team and customer success</li></ul>
NICE TO HAVE<ul><li>
Bachelor's Degree in fields related to business management or leadership or a minimum of 4+ years prior leadership experience</li><li>
Prior leadership experience in a contact center environment</li><li>
LOMA, AHIP, or other Insurance Industry designations</li></ul>
EMPLOYEE BENEFITS &amp; WELL-BEING
Genworth employees make a difference in people&rsquo;s lives every day. We&rsquo;re committed to making a difference in our employees&rsquo; lives.<ul><li>
Competitive Compensation &amp; Total Rewards Incentives</li><li>
Comprehensive Healthcare Coverage</li><li>
Multiple 401(k) Savings Plan Options</li><li>
Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)</li><li>
Generous Paid Time Off &ndash; Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave</li><li>
Disability, Life, and Long Term Care Insurance</li><li>
Tuition Reimbursement, Student Loan Repayment and Training &amp; Certification Support</li><li>
Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial &amp; legal management)</li><li>
Caregiver and Mental Health Support Services</li></ul>
ADDITIONAL
<ul><li>The base salary pay range for this role starts at a minimum rate of $58,800 up to the maximum of $102,500. In addition to your base salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance and the target earning opportunity is 10% of your base compensation. The final determination on base pay for this position will be based on multiple factors at the time of this job posting including but not limited to geographic location, experience, and qualifications to ensure pay equity within the organization.</li><li>
At this time, Genworth will not sponsor a new applicant for employment authorization for this position</li></ul></div>

Manager, Customer Service LTC Transactions

Search 10000+ Customer service manager jobs near you this June. New roles added regularly across leading industries. Apply today.

10000 customer service manager jobs Near Me

Customer Service Manager

Customer Service Manager

Division Customer Service Manager

Customer Service Representative

Emerging Store Manager

Relationship Manager (Client Success Executive)

Manager, Customer Service LTC Transactions