customer service manager

Options outsourcing

Job Title: Customer Service ManagerCompany: Options OutsourcingLocation: Mohandessin, Cairo, EgyptJob Type: Full-timeNet Salary: EGP 28,000 / month---Job Description:Options Outsourcing is looking for an experienced Customer Service Manager to join our team.The ideal candidate will have excellent communication skills, leadership abilities, and a proven track record in managing customer service teams within the consolidation or debt relief industry.Responsibilities:- Manage and support the customer service team to achieve performance goals.- Ensure high-quality service delivery and customer satisfaction.- Handle escalated customer issues and resolve them efficiently.- Monitor KPIs and prepare performance reports.- Provide coaching and feedback to team members.Requirements:- 3&ndash;4 years of experience as a Customer Service Manager.- English level B2+/C1 &ndash; strong verbal and written communication skills.- Experience in Consolidation or Debt Relief is preferred.- Excellent problem-solving and organizational skills.- Able to work under pressure and meet deadlines.Work Conditions:- Night Shifts: 4 PM &ndash; 1 AM &amp; 6 PM to 3 AM- Days Off: Thursday &amp; Friday- Start Date: ASAP- Transportation is provided for females after shifts.Job Type: Full-timePay: E&pound;28,000.00 per monthApplication Question(s):<ul><li>Are you 100% okay with working from site in Mohandessin, Giza?</li></ul>Experience:<ul><li>Customer Service Management: 3 years (Required)</li></ul>Language:<ul><li>English Fluently (B2+/C1 Level) (Required)</li></ul>

Customer Service Manager

Lindström

<div>
 
 
 Are you looking for the next steps to shine professionally in a multicultural environment with circular economy present in your everyday work?
 
 
 
 
 
 
 
 Get ready to work in an innovative textile service business named as one of the most interesting companies in the circular economy, with a turnover of 450 million. With a 175-year-long history (not retiring anytime soon!) of caring for our people and customers, we are ready to expand our Lindstr&ouml;m family.
 
 
 
 
 
 
 
 Now is your chance to become part of the journey of helping our customers to grow more in a sustainable way.
 
 
 
 
 
 
 We are looking for
 
 Customer Service Manager
 
 to strengthen our amazing T&uuml;rkiye team
 
 
 
 
 
 The ideal candidate will be responsible for the management of the customer service process
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 To plan, implement and increase customer service activities and performance in accordance with Lindstr&ouml;m values and operational instructions by
 
 
 
 
 <ul>
 <li>
 Manage a team of customer service team (Customer Service Representatives and Account Representatives)
 </li>
 <li>
 Customer Service operations in accordance with the Corporate Operations Manual
 </li>
 <li>
 Customer Service / Care activities including receivables (payment collection from all clients on regular basis)
 </li>
 <li>
 Follow-up and analysis of the operational targets and results
 </li>
 <li>
 Annual planning / Additional Sales
 </li>
 <li>
 Implementation of E-Lindstrom at the customer site
 </li>
 <li>
 Uploading of records in related Customer service software
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent experience in Business
 </li>
 <li>
 Min 2 years experience in Customer Service Management and process management
 </li>
 <li>
 Service Industry experience preferred
 </li>
 <li>
 Strong interpersonal skills
 </li>
 <li>
 Data interpretation and Analytical skills
 </li>
 <li>
 Advance skills in MS office with excel and word
 </li>
 <li>
 Advanced English language skills
 </li>
 </ul>
 
 
 
 
 
 As part of our Lindstr&ouml;m family we value if you are:
 
 
 
 
 
 
 A team player with positive can-do mindset. You enjoy learning new things and you believe that changes are opportunities to develop and grow.
 
 
 
 
 
 
 In return
 
 you will get the opportunity to develop in dynamic and growing South-East Europe Region. We offer our employees flexible working hours and remote work possibilities.
 
 
 
 
 
 
 We offer you
 
 an interesting position with a unique and value-driven organization with a strong culture of caring. At Lindstr&ouml;m, you can feel appreciated as who you are and we encourage you to develop yourself, to grow also professionally.
 
 
 
 
 
 In everything we do we want to live our purpose:
 
 we care for people and our planet by inspiring people to shine and businesses to grow in a sustainable way.
 
 
</div>

F4MG Document Clearing Services

Timings: 11am to 8pm Days: Monday to SaturdayWe are looking for a proactive and experienced Customer Service Manager to work in a leading Australian firm, managing and growing high-value client relationships and agency partnerships. This role is critical in ensuring sustained revenue generation through upselling, exceptional client servicing, and driving growth across different platforms. You will be the main point of contact for top-tier clients and agents, ensuring their satisfaction while identifying new commercial opportunities that align with the Company and business goals.The ideal candidate is a relationship-focused, strategic thinker who thrives in fast-paced environments and understands the nuances of both B2B and B2C landscapes.Responsibilities Client &amp; Account Management<ul><li>Serve as the primary point of contact for key clients, agents, and partners.</li><li>Understand client objectives and provide tailored solutions aligned with company&rsquo;s product and services</li><li>Manage end-to-end client servicing, from onboarding and brief management to execution and client journey.</li></ul>Revenue &amp; Growth Management<ul><li>Own the revenue targets for key accounts and ensure consistent monthly income generation.</li><li>Identify opportunities for upselling and cross-selling within existing accounts.</li><li>Develop and execute account growth strategies in collaboration with sales and marketing teams</li></ul>Relationship Building &amp; Retention<ul><li>Cultivate long-term relationships with clients and agents.</li><li>Ensure client satisfaction through regular check-ins, performance reviews, and responsive communication.</li><li>Secure repeat business through high-quality service and strong interpersonal rapport.</li></ul>Required Skills:<ul><li>Strong client servicing and relationship-building skills</li><li>Excellent communication skills in English and confident personality</li><li>Proven experience managing high-value accounts</li><li>Experience with CRM systems and data reporting (preferred)</li><li>Strong communication, negotiation, and presentation skills</li><li>Experience in B2B and B2C</li><li>Results-driven mindset with a focus on ROI</li></ul>Job Type: Full-timePay: AED5,000.00 - AED6,000.00 per monthExperience:<ul><li>Customer Service Management: 4 years (Preferred)</li></ul>

IDFC FIRST Bank

<div>
 
 Job Requirements
 
 
 
 
 Job Requirements
 
 
 
 
 Role/Job Title:
 
 Associate Customer Service Manager
 
 
 
 Function/Department:
 
 Rural Banking
 
 
 
 Job Purpose
 
 
 
 The role entails managing and scaling up the retail banking business for the branch managing operations and resources in the most cost efficient and technology effective manner. The role bearer would lead customer service and branch operations for a designated branch and be responsible for the daily branch upkeep. This role is the central custodian of all Rural Banking documents for the branch and provides operational support for Rural and semi urban Retail products. The role bearer is primarily accountable for ensuring seamless maintaining of customer life cycle, fulfilling customer requests and providing best-in class service.
 
 
 
 Responsibilities
 
 
 
 
 Roles &amp; Responsibilities:
 
 
 
 <ul>
 <li>
 Responsible for day-to-day operations and administration of the Branch, ensuring strict compliance with Bank's policies and procedures.
 </li>
 <li>
 Responsible for branch operations and service delivery to the customers of a designated branch in our rural network.
 </li>
 <li>
 Data entry of application forms, creation of customer IDs, accounts, etc.
 </li>
 <li>
 File / document checking including KYC checking, application forms and loan document verification.
 </li>
 <li>
 Handling cash and clearing transactions.
 </li>
 <li>
 Maintaining good audit rating for the branch.
 </li>
 <li>
 Work towards ensuring best in class service delivery at the branch for external and internal customers.
 </li>
 <li>
 Work as an effective business partner in strategizing and driving the implementation of critical operational and regulatory practices for the branch such as compliance, Lending operations and operational risk.
 </li>
 <li>
 Oversee quality initiatives across operations team for optimization of processes in order to improve TAT and upgradation of SLAs.
 </li>
 <li>
 Employ tools such as automation and digitization to increase process efficiency.
 
 
 </li>
 </ul>
 
 Education Qualification
 
 
 
 Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate
 
 
 
 Experience:
 
 2 to 5 years of relevant experience in Banking or allied Business.
</div>

Associate Customer Service Manager

Goodwill of Central and Northern Arizona

<div>710 E Union Hills Dr Phoenix Arizona, 85024, +1 (480) 3987652
Starting Pay:
$17.00 Hourly 
Position Description: 
Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates.
Essential Duties and Responsibilities:<ul><li>
Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.</li><li>
Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.</li><li>
Conducts new goods inventory and ensures proper reporting.</li><li>
Reconciles and balances all daily paperwork.</li><li>
Ensures Team Members deliver excellent customer service to donors and customers.</li><li>
Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.</li><li>
Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.</li><li>
Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.</li><li>
Transfers to different stores at any given time due to business needs.</li><li>
Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.</li><li>
Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.</li><li>
Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.</li><li>
May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.</li><li>
Processes complex sales transactions, including customer returns.</li><li>
Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.</li><li>
Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.</li><li>
Provides regular mentoring, training, and coaching to develop skills of Team Members.</li><li>
Plays critical role in driving company culture change efforts and change management processes.</li><li>
Models Goodwill Core Values &ndash; Trust, Collaboration, Engagement, Ownership, and Innovation.</li><li>
Performs other related duties, as assigned.</li></ul>
Minimum Qualifications (Education, Experience, Skills):<ul><li>
High School Diploma, GED, or equivalent work experience</li><li>
One-year work experience in Retail Management, preferred</li><li>
One-year customer service experience required</li><li>
Proficient in Microsoft Office Suite</li><li>
Ability to pass a background check and drug screen, where applicable for position</li><li>
Ability to speak and read English proficiently</li></ul>
You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:<ul><li>
5 Medical Plans</li><li>
Employer Funded Health Reimbursement Account (HRA)</li><li>
3 Dental Plans</li><li>
Vision Plan</li><li>
401K</li><li>
Employer Paid Life Insurance</li><li>
Employee Assistance Program (EAP)</li><li>
Paid Time Off; Sick and Vacation</li><li>
Paid Holidays</li><li>
These are just a few highlights of our key benefit offerings!</li></ul>
Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.
Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.
Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or leaves@goodwillaz.org if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.
For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5.
PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. (&ldquo;GCNA/GIMV&rdquo;) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote &ldquo;interviews,&rdquo; and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain &ldquo;@goodwillaz.org&rdquo; or @gimv.org&rdquo;, to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender&rsquo;s email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security&rsquo;s Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign) to learn how to report it.</div>

Hoover-Fisher Florist

Hoover Fisher Florist is a family-owned, third-generation florist proudly serving Kensington and the surrounding Washington, D.C. Metropolitan Area for over 70 years. We specialize in exceptional floral designs and outstanding customer service, and we&rsquo;re looking for a motivated retail sales &amp; customer service manager to join our team.We&rsquo;re seeking an experienced, energetic, and dependable Manager to oversee daily operations, lead our sales staff, and ensure a top-tier customer experience. This role is perfect for someone with retail management, sales leadership, or customer service experience who enjoys working in a creative, community-oriented environment.Key Responsibilities<ul><li>Oversee daily operations and manage the sales team</li><li>Train and coach employees for success</li><li>Deliver excellent customer service and handle customer concerns promptly</li><li>Plan and execute sales, promotions, and marketing activities</li><li>Maintain relationships with key accounts and explore new opportunities</li></ul>Qualifications<ul><li>Proven retail or sales management experience (floral or gift industry a plus)</li><li>Excellent leadership, communication, and organizational skills</li><li>Strong computer and time management abilities</li><li>Ability to motivate a team and resolve conflicts effectively</li><li>Positive, professional, and customer-first attitude</li></ul>Benefits<ul><li>Paid time off</li><li>Supportive and creative work environment</li><li>Career growth opportunities within a well-established local business</li></ul>Please email your resume and salary requirements to be considered. No phone calls, please.Job Type: Full-timePay: $20.00 - $25.00 per hourBenefits:<ul><li>Paid time off</li></ul>Work Location: In person

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