customer service manager

Alshaya Group

<div>
 <p>
  <strong>
   ✨ Customer Service Manager | ULTA Beauty | Qatar ✨
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Do you have a passion for creating exceptional customer experiences and leading teams to deliver service excellence?
 </p>
 <p>
  <br/>
 </p>
 <p>
  As
  <strong>
   ULTA Beauty prepares to launch in Qatar
  </strong>
  , we're looking for an experienced
  <strong>
   Customer Service Manager
  </strong>
  to play a key role in shaping the customer journey and bringing our brand promise to life across every touchpoint.
 </p>
 <p>
  <br/>
 </p>
 <p>
  In this role, you'll lead initiatives that enhance customer satisfaction, build loyalty, and ensure a consistently exceptional experience both in-store and online. Working closely with store teams and leadership, you'll champion a customer-first culture while helping to establish ULTA Beauty as a leading beauty destination in Qatar.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you'll be doing:
  </strong>
 </p>
 <p>
  &bull; Developing and implementing customer experience strategies across retail stores
 </p>
 <p>
  &bull; Leading, coaching, and inspiring teams to deliver outstanding customer service
 </p>
 <p>
  &bull; Monitoring customer feedback, reviews, and satisfaction metrics to identify opportunities for improvement
 </p>
 <p>
  &bull; Partnering with marketing teams on promotions, loyalty initiatives, and in-store events
 </p>
 <p>
  &bull; Analyzing customer insights and behaviour to enhance the overall shopping experience
 </p>
 <p>
  &bull; Resolving escalated customer concerns with professionalism and empathy
 </p>
 <p>
  &bull; Ensuring store environments reflect a premium and welcoming beauty experience
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   We're looking for candidates with:
  </strong>
 </p>
 <p>
  &bull; 7+ years of experience in customer experience, retail operations, or store management
 </p>
 <p>
  &bull; Strong leadership and team development skills
 </p>
 <p>
  &bull; Experience using CRM and customer feedback tools
 </p>
 <p>
  &bull; A strong understanding of customer expectations within beauty, cosmetics, luxury, or retail environments
 </p>
 <p>
  &bull; A passion for beauty, skincare, and delivering exceptional customer service
 </p>
 <p>
  <br/>
 </p>
 <p>
  This is a unique opportunity to be part of the launch of
  <strong>
   ULTA Beauty in Qatar
  </strong>
  , helping to define the customer experience from day one while building your career with one of the region's leading retail groups.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Ready to help create the ultimate beauty experience? We'd love to hear from you.
  </strong>
 </p>
</div>


Customer Service Manager

Luigi Lavazza

<p></p><div><div><div><div><div><b>Department: </b>Supply Chain Dept
</div></div></div></div><div><div><div><div><b>Location:
</b>DK, DK
</div></div></div></div><div><div><div><div><b>Job ID:
</b></div></div></div></div><p></p><div><div><div><div><div><div><div><div><b>Vil du v&aelig;re med til at udvikle en professionel kundeserviceafdeling og skabe gode kundeoplevelser p&aring; tv&aelig;rs af Retail, B2B og E-commerce?</b><br>
Vi s&oslash;ger en Customer Service Manager, der vil f&aring; ansvar for at udvikle vores Customer Service-team og sikre effektiv, kvalitetsbevidst og kundeorienteret h&aring;ndtering af kundehenvendelser og ordrer p&aring; tv&aelig;rs af alle salgskanaler.</div><div><br>
Som Customer Service Manager f&aring;r du det overordnede ansvar for et team p&aring; 3 medarbejdere, og bliver en central akt&oslash;r i arbejdet med at forbedre processer, &oslash;ge kundetilfredsheden og udvikle en robust og b&aelig;redygtig Customer Service-organisation. Rollen indeb&aelig;rer t&aelig;t koordinering med Global Customer Service HQ og samarbejde med b&aring;de interne og eksterne interessenter.<br>
Et vigtigt fokusomr&aring;de bliver automatisering og digitalisering af processer, s&aring; teamet i endnu h&oslash;jere grad kan skabe v&aelig;rdi for kunderne og forretningen.</div></div></div><div><div><div><b>
Dine ansvarsomr&aring;der
</b></div></div><div><div>Du bliver ansvarlig for Customer Service-teamets daglige drift og for at fastholde fokus p&aring; kvalitet, performance og kontinuerlig forbedring. Dine opgaver vil blandt andet omfatte, at:<br>
<ul><li>Varetage, motivere og udvikle Customer Service-teamet p&aring; tv&aelig;rs af Retail, B2B og E-commerce.</li><li>Udarbejde og implementere en mellem- og langsigtet strategi for Customer Servicefunktionen.</li><li>Sikre langsigtet ressource- og kapacitetsplanl&aelig;gning p&aring; tv&aelig;rs af teamet.</li><li>Sikre h&oslash;j kvalitet i h&aring;ndtering af kundehenvendelser, ordrer og GDPR-anmodninger.</li><li>Optimere kundekontaktpunkter som telefon, chat og sociale medier for at skabe en professionel serviceoplevelse.</li><li>Koordinere med Marketing og Salg omkring kampagner, kommercielle aktiviteter og projekter, der p&aring;virker kundeoplevelsen.</li><li>Lede og f&oslash;lge op p&aring; eksterne serviceleverand&oslash;rer, herunder s&aelig;rligt callcentre, samt h&aring;ndtere eventuelle performanceudfordringer.</li><li>Overv&aring;ge og administrere Order-to-Cash-processen.</li><li>Sikre effektiv administrativ underst&oslash;ttelse af Customer Servicefunktionen og den daglige drift.</li><li>Fungere som operationel backup for teamet ved sygdom, ferie eller andre frav&aelig;rssituationer.</li><li>F&oslash;lge op p&aring; tv&aelig;rg&aring;ende projekter og sikre l&oslash;bende koordinering med interne interessenter.</li><li>Koordinere med Global Customer Service HQ omkring lokal struktur, kunderelationer, ordreh&aring;ndtering og Customer Knowledge Management.</li><li>Overv&aring;ge relevante KPI&rsquo;er, gennemf&oslash;re l&oslash;bende forbedringer og rapportere resultater til b&aring;de det lokale team og HQ.</li></ul></div><div><br>
Du vil desuden kunne f&aring; ansvar for &oslash;vrige opgaver, der naturligt h&oslash;rer til stillingen eller opst&aring;r som f&oslash;lge af forretningsm&aelig;ssige behov.</div></div></div><div><div><div><b>
Din profil</b></div>
</div><div><ul><li>Gennemf&oslash;rt kommerciel uddannelse eller tilsvarende kvalifikationer.</li><li>Minimum 5 &aring;rs erfaring fra en tilsvarende rolle, is&aelig;r inden for B2B og FMCG.</li><li>Solid erfaring med ERP- og CRM-systemer samt Microsoft Office.</li><li>Erfaring med eksterne callcentre og digitale kundeportaler.</li><li>Erfaring med SAP og Salesforce er en fordel.</li><li>Engageret og tager fuldt ejerskab for de operationelle resultater.</li><li>En erfaren leder, der motiverer andre og form&aring;r at opbygge gode relationer.</li><li>Har evnen til at engagere forskellige dele af organisationen og sikre fremdrift i projekter.</li><li>Erfaren inden for stakeholder management og personaleledelse.</li><li>Motiveret af at skabe forandringer, optimere processer og opn&aring; konkrete resultater.</li><li>L&oslash;sningsorienteret og i stand til at reagere hurtigt, n&aring;r situationen kr&aelig;ver det.</li><li>Kundeorienteret og fokuseret p&aring; at skabe en positiv serviceoplevelse.</li><li>Flydende i dansk og engelsk, b&aring;de skriftligt og mundtligt.</li></ul></div></div><div><div><div><b>
Vi tilbyder
</b></div></div><div><div>Hos Lavazza Denmark er vi engageret omkring det, vi laver. Som en organisation i udvikling, arbejder vi hver dag fokuseret p&aring; at udvikle forretningen og st&oslash;tte hinanden. Vi tror p&aring;, at positive resultater skabes af mennesker, der trives &ndash; og vi prioriterer vi din personlige og faglige udvikling som en integreret del af vores strategi og hverdag.<br>
Vi har fokus p&aring; en inkluderende kultur, hvor alle oplever, at vores v&aelig;rdier: Authenticity, Passion for Excellence, Responsibility og Inventiveness leves i dagligdagen.<br>
Hos os f&aring;r du mulighed for at v&aelig;re med til at udvikle en virksomhed, hvor engagement, kvalitet og fremdrift g&aring;r h&aring;nd i h&aring;nd.</div><br>
<div></div>
<div>
Har du sp&oslash;rgsm&aring;l til stillingen, er du velkommen til at kontakte Supply Chain Director, Tove Andersen p&aring; tove.andersen@lavazza.com</div><br>
<div></div>
<div>
Vi &oslash;nsker at fremme en inkluderende og objektiv rekrutteringsproces med lige muligheder for alle. Vi beder derfor om, at du undlader at inkludere personlige oplysninger s&aring;som billede, k&oslash;n, alder og etnisk baggrund mv. i din ans&oslash;gning og dit CV.</div><div><br>
Vi behandler ans&oslash;gningerne l&oslash;bende, og bes&aelig;tter stillingen, n&aring;r vi har fundet den rette kandidat.<br>
Grundet sommerferie vil der forekomme lidt l&aelig;ngere svartid.</div></div></div><div><div><div><b>
Om os
</b></div></div><div><div>Lavazza Denmark er en del af Lavazza Group, der har produceret &aelig;gte italiensk kaffe i 130 &aring;r. Luigi Lavazza S.P.A. er blandt verdens f&oslash;rende kaffeleverand&oslash;rer, med en &aring;rlig oms&aelig;tning p&aring; &euro; 3.1 milliarder og mere end 5.500 dedikerede medarbejdere, der deler Lavazza passionen for at tilbyde forbrugerne den ypperste kaffekvalitet og kaffenydelse.</div><div><br>
Lavazza Denmark er beliggende i Fredericia. Vi er 94 medarbejdere i Lavazza Denmark, som er hovedkontor for de nordiske organisationer.</div><div><br>
Lavazza er en familiejet koncern, etableret i 1895, med hoveds&aelig;de i Torino i Italien. Lavazza er Italiens f&oslash;rende kaffem&aelig;rke. Virksomhedens kaffeprodukter nydes endvidere i mere end 90 lande verden over. www.merrild.dk &ndash; www.lavazza.dk</div><br>
<div></div>
<div>
#Fredericia<br>
#LI-EH1</div></div></div></div><br>
</div></div></div></div><p><br>
<b>Job Segment: </b>Supply Chain Manager, Supply Chain, Service Manager, Supply, Marketing Manager, Operations, Customer Service, Marketing</p></div>

Customer Service Manager - Lavazza Denmark

Frontier Airlines

<div>
 <strong>
  Why Work for Frontier Airlines?
  <br/>
  <br/>
 </strong>
 At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it&rsquo;s our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need &ndash; saving them money along the way.
 <br/>
 <br/>
 <strong>
  What We Stand For
  <br/>
  <br/>
 </strong>
 Low Fares Done Right is our mission and we strive to bring it to life every day. Our &lsquo;Done Right&rsquo; promise means delivering not only affordable prices, but making travel
 <strong>
  friendly
 </strong>
 and easy for our customers. To do this, we put a great deal of
 <strong>
  care
 </strong>
 into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be
 <strong>
  pioneers
 </strong>
 - we&rsquo;re not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves
 <strong>
  down-to-earth
 </strong>
 in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.
 <br/>
 <br/>
 <strong>
  Work Perks
  <br/>
  <br/>
 </strong>
 At Frontier, we like to think we&rsquo;re creating something very special for our team members. Work is why we&rsquo;re here, but the perks are nice too:
 <br/>
 <br/>
 <ul>
  <li>
   Flight benefits for you and your family to fly on Frontier Airlines
  </li>
  <li>
   Buddy passes for your friends so they can experience what makes us so great
  </li>
  <li>
   Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages
  </li>
  <li>
   Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors
  </li>
  <li>
   Enjoy a &lsquo;Dress for your Day&rsquo; business casual environment
  </li>
  <li>
   Flexible work schedules that support work/life balance
  </li>
  <li>
   Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date.
  </li>
  <li>
   We play our part to make a difference. The HOPE League, Frontier Airlines&rsquo; non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Who We Are
  <br/>
  <br/>
 </strong>
 Frontier Airlines is a leading ultra-low cost carrier headquartered in Denver, Colorado. With a mission to deliver Low Fares Done Right, the company provides affordable, convenient and accessible air travel throughout the U.S., Caribbean, Mexico and Latin America. Frontier&rsquo;s highly fuel-efficient, all-Airbus fleet is among the youngest and most modern of any carrier within the U.S. That, combined with the airline&rsquo;s many weight-saving initiatives and focus on operational efficiencies, makes Frontier America&rsquo;s Greenest Airline.* Each Frontier Airlines plane tail features a special animal with a unique name and backstory. Many of the featured species are endangered or threatened, part of the airline&rsquo;s commitment to underscore and raise awareness for their plight. Frontier serves approximately 100 destinations throughout North America and operates 500-plus daily flights, on average. The airline employs more than 7,000 team members and has crew bases in more than a dozen U.S. cities. Frontier Airlines., Inc., is a subsidiary of Frontier Group Holdings, Inc. (NASDAQ: ULCC).
 <br/>
 <br/>
 <ul>
  <li>
   Frontier is the most fuel-efficient of all major U.S. carriers when measured by ASMs per fuel gallon consumed.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Will You Be Doing?
  <br/>
  <br/>
 </strong>
 The Airport Customer Service Manager reports to and assists the General Manager of Airport Customer Service in delivering outstanding and safe operational performance, customer service and financial performance in one or more Frontier airport locations. The Airport Sales &amp; Operations Manager is an alternate Frontier representative to both the airport and business partner for the station(s) and serves as both a liaison and representative for all customers, internal and external. The Airport Sales &amp; Operations Manager has regular / daily interaction with Frontier managers and directors.
 <br/>
 <br/>
 <strong>
  Essential Functions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Safety &ndash; Be a champion for safety through accountability, awareness and communication. Ensure that all employees, direct and business partner, understand the importance of safety and require that they conduct themselves in a manner that reflects this value and enhances the level of safety of the company.
  </li>
  <li>
   Operational Performance &ndash; Ensure outstanding operational performance through effective cross-functional leadership during day-to-day operations. Work with other operational and planning departments to influence and improve day-to-day performance. Ensure front-line visibility to station and corporate goals and drive continuous improvement through effective management and development of processes and procedures.
  </li>
  <li>
   Customer Service &ndash; Lead a team to deliver superlative customer service through engagement, motivation, coaching and leadership. Be a tireless advocate of Low Fares Done Right and effectively communicate its meaning to Frontier&rsquo;s business partners and front-line teams.
  </li>
  <li>
   Fiscal Responsibility &ndash; Continuously strive to lower costs to improve the company&rsquo;s position as an Ultra-Low-Cost Carrier.
  </li>
  <li>
   Regulatory Compliance - Ensure compliance with all airline and government agency regulations and protocols. Monitor compliance to all FAA, TSA and DOT regulations. Establish sound working relationships with FAA, TSA, Customs, Immigrations, airport authorities, and business partners. Where applicable, ensure all international requirements are met and complied with, working with CBP and governments where necessary to procure rights and slots.
  </li>
  <li>
   Vision &ndash; Keep an open mind to new ideas and ways of conducting business, while focusing on the company&rsquo;s goals and business plan. Foster an environment where employee suggestions are vetted and implemented when in line with the company&rsquo;s direction.
  </li>
  <li>
   Visible and Active Leadership &ndash; Be a willing, motivational leader who seeks out opportunities to get in front of employees and business partner employees to establish excellent two-way communication. Be a role model for others to follow. Guide business partners as they lead the day-to-day operations of their stations.
  </li>
  <li>
   Availability &ndash; Be available 24/7. This includes phone calls, texts, and email responses in real time.
  </li>
  <li>
   Data Analysis &ndash; Have the ability to interpret and pull reports from multiple company reporting platforms.
  </li>
  <li>
   Reward and Recognition &ndash; Identify successes and seek ways to recognize superior performance while ensuring high standards are set and maintained.
  </li>
  <li>
   Appearance &ndash; Ensure that a high standard is set for the appearance of our business partners, facilities and equipment.
  </li>
  <li>
   Administration and Quality Assurance &ndash; Manage the contractual requirements of the station, ensuring that local management is adhering to set standards. Monitor compliance with all training, safety, financial and operational goals, ensuring that business partners understand and perform to the level of expectation and operational excellence expected by Frontier.
  </li>
  <li>
   Technology - Assist in the performance of technology to make our stations as efficient as possible, working with the Information Technology Division (IT).
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree preferred or equivalent work experience
  </li>
  <li>
   2+ years prior passenger airline experience in a leadership role
  </li>
  <li>
   Previous Station Supervisor experience preferred
  </li>
  <li>
   Fluency in Spanish required for predominantly Spanish-speaking or Latin American locations.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Knowledge, Skills And Abilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must be able to lead employees of business partners and provide guidance and direction.
  </li>
  <li>
   Ability to become qualified in all required training courses
  </li>
  <li>
   Ability to troubleshoot performance and lead process improvement.
  </li>
  <li>
   Skill in interpersonal communications, leadership, delegation, collaboration, critical-thinking, and problem solving
  </li>
  <li>
   Knowledge and understanding of Federal Aviation Administration Regulations, Transportation Security Administration, Department of Transportation, Americans with Disabilities Act, as well as any other regulatory entities
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Travel
  <br/>
  <br/>
 </strong>
 10% - 50%
 <br/>
 <br/>
 <strong>
  Equipment Operated
  <br/>
  <br/>
 </strong>
 Standard office equipment, including PC, copier, fax machine, printer
 <br/>
 <br/>
 <strong>
  Work Environment
  <br/>
  <br/>
 </strong>
 Typical office environment, adequately heated and cooled
 <br/>
 <br/>
 Outdoor work, around heavy equipment
 <br/>
 <br/>
 All types of weather
 <br/>
 <br/>
 <strong>
  Physical Effort
  <br/>
  <br/>
 </strong>
 The position requires strenuous physical work. Heavy lifting, pushing, or pulling of objects up to 100 pounds occasionally and/or up to 50 pounds frequently.
 <br/>
 <br/>
 <strong>
  Supervision Received
  <br/>
  <br/>
 </strong>
 General Direction: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.
 <br/>
 <br/>
 <strong>
  <em>
   Salary Range:
  </em>
 </strong>
 <em>
  $62,000 - $86,366 -
 </em>
 <em>
  Please note: this role will close on or before 9/30/26.
  <br/>
  <br/>
 </em>
 <strong>
  Positions Supervised
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   None
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Workplace Policies
   <br/>
   <br/>
  </em>
 </strong>
 <em>
  Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.
  <br/>
  <br/>
 </em>
 <em>
  Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
  <br/>
  <br/>
 </em>
 <em>
  Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids, and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.
  <br/>
  <br/>
 </em>
 <em>
  Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
 </em>
</div>


Airport Customer Service Manager (PHX)

American Airlines

<div><div><div><h2 class="jobSectionHeader"><b>Intro</b></h2></div><div><p>
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Why you'll love this job</b></h2></div><div><ul><li>
This job is a member of the Hubs &amp; Gateways or Stations Team within the Customer Experience Division.</li><li><p>
Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.</p></li><li><div>
The pay range for this role is $51,000 to $86,500, taking into account the qualifications and experience of the selected candidate.</div></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll do</b></h2></div><div><ul><li>
Drives operational excellence</li><li>
Creates an environment that cares for our frontline team members and celebrates the team successes</li><li>
Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies</li><li>
Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service</li><li>
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors</li><li>
Promotes an environment of mutual respect and trust between frontline team members</li><li>
Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity</li><li>
Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance</li><li>
Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels</li><li>
Ability to work extra hours when there are operational needs</li><li>
Ability to work rotating shifts including weekends, holidays and days-off</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
All you'll need for success</b></h2></div><div><p><b>
Minimum Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
High School diploma or GED equivalency</li></ul><p><b>
Preferred Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
Previous airport customer service experience</li><li>
2 years experience leading others</li><li>
Knowledge of company policies and procedures and functional automation applications</li></ul><p><b>
Skills, Licenses &amp; Certifications</b></p><ul><li>
Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment</li><li>
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate</li><li>
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems</li><li>
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.</li><li>
Strong decision making skills</li><li>
Ability to work independently as well as collaboratively</li><li>
Ability to work under demanding operational conditions</li><li>
Ability to prioritize and execute with a sense of urgency and preciseness</li><li>
Ability to use sound business judgment to resolve issues with internal and external customers</li><li>
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation</li><li>
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.</li><li>
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.</li><li>
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
</li><li>Applicable valid driver&rsquo;s license as required by local authorities, if applicable</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll get</b></h2></div><div><p>
Feel free to take advantage of all that American Airlines has to offer:</p><ul><li>
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.</li><li>
Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.</li><li>
Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.</li><li>
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.</li><li>
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Feel free to be yourself at American</b></h2></div><div><p>
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.<br>
<br>
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.</p></div></div></div>

Customer Service Manager, Airport Customer Experience

<div><div><div><h2 class="jobSectionHeader"><b>Intro</b></h2></div><div><p>
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Why you'll love this job</b></h2></div><div><ul><li>
This job is a member of the Hubs &amp; Gateways or Stations Team within the Customer Experience Division.</li><li><p>
Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.</p></li><li><p>
The pay range for this position is $51,000 to $86,500, taking into account the qualifications and experience of the selected candidate.</p></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll do</b></h2></div><div><ul><li>
Drives operational excellence</li><li>
Creates an environment that cares for our frontline team members and celebrates the team successes</li><li>
Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies</li><li>
Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service</li><li>
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors</li><li>
Promotes an environment of mutual respect and trust between frontline team members</li><li>
Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity</li><li>
Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance</li><li>
Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels</li><li>
Ability to work extra hours when there are operational needs</li><li>
Ability to work rotating shifts including weekends, holidays and days-off</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
All you'll need for success</b></h2></div><div><p><b>
Minimum Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
High School diploma or GED equivalency</li></ul><p><b>
Preferred Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
Previous airport customer service experience</li><li>
2 years experience leading others</li><li>
Knowledge of company policies and procedures and functional automation applications</li></ul><p><b>
Skills, Licenses &amp; Certifications</b></p><ul><li>
Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment</li><li>
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate</li><li>
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems</li><li>
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.</li><li>
Strong decision making skills</li><li>
Ability to work independently as well as collaboratively</li><li>
Ability to work under demanding operational conditions</li><li>
Ability to prioritize and execute with a sense of urgency and preciseness</li><li>
Ability to use sound business judgment to resolve issues with internal and external customers</li><li>
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation</li><li>
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.</li><li>
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.</li><li>
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
</li><li>Applicable valid driver&rsquo;s license as required by local authorities, if applicable</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll get</b></h2></div><div><p>
Feel free to take advantage of all that American Airlines has to offer:</p><ul><li>
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.</li><li>
Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.</li><li>
Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.</li><li>
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.</li><li>
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Feel free to be yourself at American</b></h2></div><div><p>
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.<br>
<br>
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.</p></div></div></div>

Customer Service Manager, Airport Customer Experience - SMF

NJ Institute for Pain Relief

<div><p>NJ Institute For Pain Relief LLC is a multidisciplinary healthcare practice treating acute and chronic pain through pain management, sports medicine, chiropractic care, physical therapy, orthopedic surgery, and spine surgery, including noninvasive procedures.
</p><p>We are seeking a full-time customer service/call center manager to join our team in Cranford, New Jersey.</p>
<p>
As a customer service/call center manager, you are a critical, remote point of contact for patients. In order for our patients to achieve an improved quality of life, you will respond to questions, enter information into our electronic health records system, facilitate scheduling and explain payment policies.</p><ul><li>
High School Diploma or GED</li><li>
Excellent Organizational And Time Management Skills</li><li>
The ability to listen, communicate and relate to others on a personal level.</li><li>
Proficiency with computers and software such as Microsoft Word and Microsoft Excel</li><li>
Bilingual (Spanish &amp; English) a Plus (+)</li></ul><p>
NJ Institute For Pain Relief LLC is a growing healthcare practice with opportunity for career development and advancement, unique experiences in the medical field and employment throughout New Jersey.</p>
<p>
We offer benefits including health, dental and vision plans. With competitive compensation, we have an accommodating paid time off model. We also provide for a 401(k) with employer match.</p>
<p>
We look forward to you joining our team of individuals improving health care!</p></div>

Customer Service/Call Center Manager

Bourns

<b>Title:</b> Manager Customer Service
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<br><br>
<b>Career at Bourns:</b><br>
If working for an organization with a long history of technological innovation and high advancement potential in a supportive, collaborative, and positive work environment are top considerations for your next career move, then you need to look at the opportunities at Bourns.
<br><br>
Bourns was founded 75 years ago with the guiding principles of providing breakthrough technology solutions, high-quality products, responsive service, and exceptional value. Those principles still hold true today and have instilled a culture that is committed to excellence and ethical operations. As a leading provider of advanced components for power conversion, circuit protection, and motion control sensing solutions, Bourns employs more than 9,000 people in 21 countries and operates 17 manufacturing centers and 15 R&D facilities. Our customers and partners rely on Bourns to meet strict design requirements and satisfy international standards in a broad range of industries and applications. We achieve this stature because Bourns employees excel in the development of new products and continuous improvement processes that keep the company a global leader in delivering outstanding service.
<br><br>
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<br><br>
<b>Job Description:</b><br>
Founded in 1947, Bourns is a leading manufacturer of electronic components, serving customers worldwide across automotive, industrial, communications, consumer, medical, and other markets. Our commitment to innovation, quality, and customer service has made us a trusted partner throughout the electronics industry.
<br><br>
Bourns Inc. is seeking an experienced Customer Service Manager to lead our ECS Customer Service Organization. This strategic leadership role is responsible for overseeing customer service and inside sales operations, driving service excellence, developing talent, and strengthening relationships with customers, distributors, sales teams, and cross-functional business partners.
<br><br>
The ideal candidate is a customer-focused leader with strong business acumen, experience managing customer service operations, and a passion for developing high-performing teams.
<br><br>
What You'll Do
<br><br>
Leadership & Team Development
<br><br>
Lead and develop customer service and inside sales professionals, including remote and international team members.
<br>Establish departmental goals, monitor performance, and drive continuous improvement initiatives.
<br>Coach, mentor, and develop employees to support professional growth and succession planning.
<br>Set and monitor quarterly objectives and provide ongoing performance development support.
<br><br>
Customer Service & Operational Management
<br><br>
Direct all customer service functions including order processing, customer inquiries, web-based support, sample requests, and sales support activities.
<br>Oversee systems and processes related to EDI, SAP, Sales Cloud, and customer service operations.
<br>Monitor operational performance metrics and implement improvements to enhance efficiency and customer satisfaction.
<br>Respond to customer escalations and collaborate with sales teams to support strategic accounts.
<br><br>
Strategic Planning & Business Partnership
<br><br>
Develop and implement short- and long-term departmental strategies and objectives.
<br>Manage departmental budgets and monitor performance against established goals.
<br>Partner with Product Management, Sales, Distributors, Manufacturer Representatives, and other business groups to improve service delivery and customer experience.
<br>Lead customer feedback initiatives, including administration of the biennial customer survey.
<br><br>
Systems & Process Improvement
<br><br>
Serve as a key liaison with Information Technology teams to support system enhancements and issue resolution.
<br>Maintain customer data, cross-reference databases, and Sales Cloud information to support business growth.
<br>Develop reporting, dashboards, and analytical tools to support management decision-making and service improvements.
<br><br>
What We're Looking For
<br><br>
Education
<br><br>
Bachelor's degree in Business or a related field preferred.
<br>Equivalent combination of education, training, and experience may be considered.
<br><br>
Experience
<br><br>
5 to 7 years of experience in technical sales, customer service leadership, or a related function within the electronics industry preferred.
<br>Demonstrated experience leading teams and driving operational improvements.
<br>Experience managing customer-facing processes and service performance metrics.
<br><br>
Skills & Qualifications
<br><br>
Exceptional leadership, communication, and interpersonal skills.
<br>Strong customer service orientation with a commitment to delivering outstanding customer experiences.
<br>Proficiency with Microsoft Office applications, particularly Excel, Word, and PowerPoint.
<br>Experience with SAP, Sales Cloud, CRM systems, or similar business applications preferred.
<br>Strong analytical abilities and experience creating reports, presentations, and business insights.
<br>Ability to manage multiple priorities in a fast-paced environment.
<br><br>
Why Join Bourns?
<br><br>
At Bourns, you'll join a global organization known for innovation, quality, and customer commitment. We offer the opportunity to make a meaningful impact while working alongside talented professionals in a collaborative and growth-oriented environment.
<br><br>
What We Offer
<br><br>
Competitive compensation and benefits package
<br>Hybrid work environment
<br>Professional development and career growth opportunities
<br>Collaborative culture focused on innovation and customer success
<br>Opportunity to lead a high-impact customer service organization
<br><br>
Hiring Range - $80,000 - $90,000
<br><br>
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<br><br>
Bourns is an equal opportunity employer. At Bourns, we are committed to treating all Applicants and Employees fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
<br><br>
<b>Equal Opportunity Employer:</b> Minority/Female/Disability/Veteran
<br><br>
If you are results-oriented, have the drive to find industry-leading ways to meet ongoing technological challenges, and go the extra mile to maximize customer relationships, then we invite you to apply to join the Bourns team.
<br><br>
<b>Nearest Secondary Market:</b> Los Angeles

Manager Customer Service

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