customer service manager

National Performance Warehouse

<div>NPW is a leading provider of the automotive industry. We pride ourselves on delivering exceptional customer experiences and innovative solutions. As we continue to grow, we are looking for an experienced Customer Service Manager to lead and develop a customer support team. This role is ideal for a collaborative leader who takes ownership of results, values team input, and thrives in a fast-paced environment.
The Customer Service Manager will oversee customer service operations, manage remote and third party teams, and drive continuous improvement while maintaining exceptional service standards.
Who is NPW?
NPW is a leading independent automotive aftermarket parts distributor. The Company has over 500 employees, 50 company owner locations in 14 states that include both stores and warehouses. NPW was founded in 1969 and has grown significantly through the successful completion of 30 acquisitions and organic endeavors.
Primary Duties and Responsibilities:
<ul><li>Lead, coach, and develop a customer service team to deliver outstanding customer experiences</li><li>
Oversee daily customer service operations to ensure service levels, response times, and quality standards are met
</li><li>Manage remote and third-party customer service teams while maintaining consistent service delivery</li><li>
Recruit, onboard, train, and mentor customer service representatives and supervisors</li><li>
Conduct regular performance reviews, provide coaching, and support professional development of team members
</li><li>Monitor and analyze key performance indicators (KPIs) such as response time, resolution time, call quality, and productivity</li><li>
Address and resolve escalated customer issues and complex service concerns
</li><li>Develop and implement customer service policies, procedures, and service standards
</li><li>Foster a positive team culture that promotes collaboration, accountability, and continuous improvement
</li><li>Manage scheduling, staffing levels, and productivity across team
</li><li>Partner with internal departments such as operations, sales, marketing, and IT to resolve issues and improve processes
</li><li>Communicate customer service trends, challenges, and insights to leadership</li><li>
Identify opportunities to improve the overall customer experience and service efficiency</li><li>
Oversee and optimize the use of the call center and customer service platforms</li><li>
Ensure team members are properly trained on systems and tools
</li><li>Prepare and present service performance reports and operational updates to leadership</li><li>
Travel up to 25% to support team operations and business needs</li><li>
</li></ul>Skills Requirement:
<ul><li>5+ years of management experience with a proven track record of leading teams successfully
</li><li>Prior customer service experience as a manager
</li><li>Experience managing remote and third-party teams
</li><li>Strong verbal and written communication skills
</li><li>Demonstrated self-starter mindset with the ability to take ownership and drive results</li><li>
Collaborative leadership style that values team input and engagement</li><li>
Ability and willingness to travel up to 25%</li><li>
Strong ability to resolve issues and handle complaints effectively.
</li><li>Empathy, active listening, and teamwork skills.</li><li>
Knowledge of automotive parts and repair processes.</li></ul>
Preferred Qualifications
<ul><li>Bilingual
</li><li>Located near a major distribution center (Miami, Dallas, Phoenix)
</li><li>Experience with call center applications (Xima, RingCentral, or similar platforms)
</li><li>Experience in the auto parts industry
</li><li>Six Sigma or lean process improvement experience</li></ul>
Physical Requirements:
<ul><li>Occasionally lift and/or move up to twenty (20) pounds unassisted.</li><li>
Occasionally lift and/or move up to fifty (50) pounds unassisted.</li><li>
Regularly required to read, talk, listen, sit, and stand.
</li><li>Occasionally required to walk, bend at waist and knees, use hands and reach with arms.</li></ul> 
Team Benefits:<ul><li>
Paid Time Off</li><li>
Health Benefits</li><li>
Employee Purchase Program</li><li>
Weekly pay</li><li>
401K</li><li>
Advancement Opportunities</li></ul>
If you're looking for an exciting career opportunity with room to advance, then National Performance Warehouse is the company for you!
We are a drug-free workplace.
NPW is proud to be an E-Verify employer. All offers of employment are contingent upon verification of your eligibility to work in the United States.
Qualified applicants must successfully pass a pre-employment drug screening.</div>

Customer Service Manager

Bomb Party

<div>POSITION SUMMARY: 


The Customer Service Manager is responsible for leading and optimizing the customer support function to deliver a high-quality service experience for customers and Sales Representatives. This role provides strategic direction and operational oversight for the Customer Service team, ensuring timely and accurate responses across email, chat, and phone channels. 


The manager will coach and develop customer service representatives, monitor performance metrics, implement process improvements, and collaborate with cross-functional teams to resolve complex customer issues. The position is instrumental in maintaining service excellence, enhancing customer satisfaction, and supporting the growth of the direct sales field. 


ESSENTIAL JOB FUNCTIONS: 


Team Leadership &amp; Development
<ul>
<li>Lead, coach, and develop a team of Customer Support Specialists and Team Leads</li>
</ul><ul><li>Foster a positive, accountable, and solutions-oriented team culture</li>
</ul><ul><li>Conduct regular performance reviews, coaching sessions, and professional development planning</li>
</ul><ul><li>Support hiring, onboarding, and training of new team members</li></ul> 


Customer Support Operations
<ul>
<li>Oversee daily customer support operations through email, ticketing systems, and other communication channels</li>
</ul><ul><li>Ensure team performance meets or exceeds established KPIs such as CSAT, response time, and resolution time</li>
</ul><ul><li>Manage ticket volume and staffing schedules to maintain service levels</li>
</ul><ul><li>Identify trends in customer and rep inquiries and proactively address root causes</li></ul> 


Process Improvement &amp; Systems
<ul>
<li>Continuously evaluate and improve customer service processes and workflows</li>
</ul><ul><li>Partner with internal teams, including Warehouse, Compliance, Tech, and Leadership to resolve systemic issues</li>
</ul><ul><li>Assist with the implementation and optimization of customer support tools and automation</li>
</ul><ul><li>Maintain accurate documentation and internal knowledge base resources</li></ul> 


Escalations &amp; Issue Resolution
<ul>
<li>Handle complex or escalated customer and rep issues with professionalism and urgency</li>
</ul><ul><li>Act as a decision maker for sensitive service situations requiring leadership intervention</li>
</ul><ul><li>Ensure fair, consistent resolution aligned with Bomb Party policies and brand values</li></ul> 


Reporting &amp; Metrics
<ul>
<li>Track and report key support metrics, including ticket volume, resolution times, CSAT scores, and trends</li>
</ul><ul><li>Provide insights and recommendations to leadership for improving customer experience</li>
</ul><ul><li>Assist in forecasting staffing needs based on growth and seasonal demand</li></ul> 


Cross-Functional Collaboration
<ul>
<li>Serve as the primary liaison between Customer Support and other departments</li>
</ul><ul><li>Communicate operational updates and customer insights to leadership</li>
</ul><ul><li>Support company initiatives that impact customer experience</li></ul> 


MINIMUM QUALIFICATIONS, EDUCATION, EXPERIENCE, LICENSES, ETC: 

<ul>
<li>3&ndash;5 years of experience in customer service leadership or call center management</li>
</ul><ul><li>High school diploma or GED required.</li>
</ul><ul><li>Associate or bachelor&rsquo;s degree in business administration, Communications, Management, or related field preferred.</li>
</ul><ul><li>An equivalent combination of education and relevant customer service leadership experience may be considered.</li>
</ul><ul><li>Experience with customer service platforms (Zendesk or similar ticketing systems preferred)</li>
</ul><ul><li>Experience supporting independent sales representatives or large customer communities preferred</li>
</ul><ul><li>Experience managing support teams in high-volume environments</li>
</ul><ul><li>Experience scaling support operations in a fast-growing company</li></ul> 


REQUIRED SKILLS AND ABILITIES: 

<ul>
<li>Strong organizational and problem-solving skills</li>
</ul><ul><li>Excellent written and verbal communication abilities</li>
</ul><ul><li>Ability to analyze service metrics and drive operational improvements</li>
</ul><ul><li>Strong leadership, coaching, and team development skills</li></ul> 


Bomb Party is an equal opportunity employer. We do not discriminate based on race, gender, age, religion, sexual orientation, disability, or any other protected characteristic. All qualified candidates will receive fair consideration for employment. Candidates in need of an accommodation to facilitate the application process may send their request to hr@bombparty.com</div>

DP World

<div>We are looking for a Customer Service Manager to join our team in Kocaeli , T&uuml;rkiye. This role offers the opportunity to drive operational excellence and contribute to our commitment to world-class logistics solutions.
Responsibilities:
<ul><li>Ensure timely and accurate service requests from customers are received and fulfilled.
</li><li>Plan and distribute duties among customer service specialists, monitor their development, and take corrective/preventive actions.
</li><li>Monitor invoicing processes to ensure they align with customer expectations and company financial structures.
</li><li>Ensure regular reconciliation of invoices and timely collections.
</li><li>Coordinate with relevant units to initiate legal proceedings in case of disputes in customer account collections.
</li><li>Lead and manage a team, promoting collaboration and ensuring goal alignment.
</li><li>Act as an ambassador for DP World, promoting positive behaviors and ensuring safety and compliance with company policies.
</li><li>Achieve assigned work targets and participate in development programs.
</li><li>Comply with occupational health and safety rules and act environmentally sensitive.
</li><li>Regularly visit Customs and Logistics companies to identify needs and coordinate actions for improvement.
</li><li>Ensure coordination with the Customs Directorate and adapt to legislative changes.
</li><li>Monitor customer service requests, record issues in the CRM system, and lead corrective/preventive actions.
</li><li>Ensure compliance with information security policies and manage related activities.
</li><li>Coordinate information security awareness, incident monitoring, and audit activities.
</li></ul>Profile: 
 
<ul><li>Bachelor's degree in relevant fields.
</li><li>At least 5 years in a similar position.
</li><li>Fluent Turkish and English language skills.
</li><li>Knowledge of customs legislation and practices.
</li><li>Proficient in SAP SD-FI, CRM, and Microsoft Office programs.
</li><li>Ability to effectively convey information, listen actively, and engage with customers and team members.
</li>Strong analytical skills to identify issues, develop solutions, and implement corrective actions to enhance customer satisfaction. 
<li>
</li></ul>Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world&rsquo;s trade flow better, changing what&rsquo;s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 120,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that&rsquo;s fit for the future.
We&rsquo;re rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology &ndash; and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we&rsquo;re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer&rsquo;s door.
WE MAKE TRADE FLOW
To Change What's Possible For Everyone</div>

Goodwill of Central and Northern Arizona

<div>13757 N Fountain Hills Blvd Fountain Hills Arizona, 85268, +1 (480) 8165002
Starting Pay :$18.00 Hourly 
Position Description: 
Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates.
Essential Duties and Responsibilities:<ul><li>
Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.</li><li>
Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.</li><li>
Conducts new goods inventory and ensures proper reporting.</li><li>
Reconciles and balances all daily paperwork.</li><li>
Ensures Team Members deliver excellent customer service to donors and customers.</li><li>
Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.</li><li>
Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.</li><li>
Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.</li><li>
Transfers to different stores at any given time due to business needs.</li><li>
Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.</li><li>
Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.</li><li>
Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.</li><li>
May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.</li><li>
Processes complex sales transactions, including customer returns.</li><li>
Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.</li><li>
Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.</li><li>
Provides regular mentoring, training, and coaching to develop skills of Team Members.</li><li>
Plays critical role in driving company culture change efforts and change management processes.</li><li>
Models Goodwill Core Values &ndash; Trust, Collaboration, Engagement, Ownership, and Innovation.</li><li>
Performs other related duties, as assigned.</li></ul>
Minimum Qualifications (Education, Experience, Skills):<ul><li>
High School Diploma, GED, or equivalent work experience</li><li>
One-year work experience in Retail Management, preferred</li><li>
One-year customer service experience required</li><li>
Proficient in Microsoft Office Suite</li><li>
Ability to pass a background check and drug screen, where applicable for position</li><li>
Ability to speak and read English proficiently</li></ul>
You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:<ul><li>
5 Medical Plans</li><li>
Employer Funded Health Reimbursement Account (HRA)</li><li>
3 Dental Plans</li><li>
Vision Plan</li><li>
401K</li><li>
Employer Paid Life Insurance</li><li>
Employee Assistance Program (EAP)</li><li>
Paid Time Off; Sick and Vacation</li><li>
Paid Holidays</li><li>
These are just a few highlights of our key benefit offerings!</li></ul>
Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.
Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.
Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or leaves@goodwillaz.org if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.
For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5.
PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. (&ldquo;GCNA/GIMV&rdquo;) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote &ldquo;interviews,&rdquo; and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain &ldquo;@goodwillaz.org&rdquo; or @gimv.org&rdquo;, to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender&rsquo;s email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security&rsquo;s Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign) to learn how to report it.</div>

Goodwill Monocacy Valley

<div>1750 Monocacy Blvd. Suite C Frederick Maryland, 21701, +1 (240) 6518996 x#720
Starting Pay:
$19.25 Hourly 
Position Description: 
Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates.
Essential Duties and Responsibilities:<ul><li>
Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.</li><li>
Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.</li><li>
Conducts new goods inventory and ensures proper reporting.</li><li>
Reconciles and balances all daily paperwork.</li><li>
Ensures Team Members deliver excellent customer service to donors and customers.</li><li>
Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.</li><li>
Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.</li><li>
Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.</li><li>
Transfers to different stores at any given time due to business needs.</li><li>
Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.</li><li>
Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.</li><li>
Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.</li><li>
May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.</li><li>
Processes complex sales transactions, including customer returns.</li><li>
Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.</li><li>
Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.</li><li>
Provides regular mentoring, training, and coaching to develop skills of Team Members.</li><li>
Plays critical role in driving company culture change efforts and change management processes.</li><li>
Models Goodwill Core Values &ndash; Trust, Collaboration, Engagement, Ownership, and Innovation.</li><li>
Performs other related duties, as assigned.</li></ul>
Minimum Qualifications (Education, Experience, Skills):<ul><li>
High School Diploma, GED, or equivalent work experience</li><li>
One-year work experience in Retail Management, preferred</li><li>
One-year customer service experience required</li><li>
Proficient in Microsoft Office Suite</li><li>
Ability to pass a background check and drug screen, where applicable for position</li><li>
Ability to speak and read English proficiently</li></ul>
You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:<ul><li>
5 Medical Plans</li><li>
Employer Funded Health Reimbursement Account (HRA)</li><li>
3 Dental Plans</li><li>
Vision Plan</li><li>
401K</li><li>
Employer Paid Life Insurance</li><li>
Employee Assistance Program (EAP)</li><li>
Paid Time Off; Sick and Vacation</li><li>
Paid Holidays</li><li>
These are just a few highlights of our key benefit offerings!</li></ul>
Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.
Goodwill of Monocacy Valley is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.
Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Monocacy Valley at 1-833-624-0920 option 6 or leaves@goodwillaz.org if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.
For questions about your application or employment with Goodwill of Monocacy Valley, please contact our Candidate Support Line at 1-833-624-0920, option 5.
PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. (&ldquo;GCNA/GIMV&rdquo;) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote &ldquo;interviews,&rdquo; and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain &ldquo;@goodwillaz.org&rdquo; or @gimv.org&rdquo;, to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender&rsquo;s email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security&rsquo;s Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign) to learn how to report it.</div>

Club Car Wash

<div><div>COMPANY PROFILE</div> 
<div></div>
<div>
Club Car Wash is one of the fastest growing tunnel car wash companies in the United States. We currently operate 250+ stores throughout Missouri, Kansas, Illinois, Iowa, Oklahoma, Nebraska, Wisconsin, Texas, Arkansas, Tennessee, Colorado, and Minnesota with plans of expanding to several other markets. With this type of growth, there is boundless opportunities for career-minded talent who strives to provide exceptional service and excellent car wash quality for all our customers. Have fun working in a professional, indoor/outdoor work environment.</div> 


Are you ready to #JoinTheClub? 


Summary:

The Sr Customer Service Manager owns the end-to-end customer experience. This role is accountable for customer retention, inbound sales conversion, revenue protection, and resolution quality. They oversee day-to-day operations within the Support Center; ensuring all customer issues are handled with excellent service.

This position transforms the customer experience function from a call center into a profit- and sales-supporting operation by driving retained revenue, recovered revenue, and new sales opportunities from customers contacting the main office.

The role leads customer service and claims staff sets the operating rhythm, performance standards, and strategic growth mindset for the customer experience organization.

As A Customer Experience Manager You Will:
<ul><li>
Own customer experience outcomes across all channels (calls, email, escalations)</li><li>
Lead retention strategy, cancellation prevention, and save performance</li><li>
Drive inbound sales and conversion opportunities from customer contacts</li><li>
Ensure customer interactions consistently support membership growth and revenue</li><li>
Own customer escalations and ensure accountability across departments</li><li>
Lead and develop staff with a focus on outcomes and revenue impact</li><li>
Track performance metrics tied to retention, conversion, resolution quality, and revenue</li><li>
Analyze trends, root causes, and systemic issues impacting customer satisfaction and sales</li><li>
Partner cross-functionally with Field Operations, Marketing, IT, HR and Recruiting to consistently improve the customer experience
</li><li>Ensure consistent customer communication standards, sales messaging, and escalation paths</li><li>
Drive continuous improvement in tools, workflows, training, and sales enablement</li><li>
Select, interview, hire, onboard, and mentor staff</li><li>
Manage disciplinary issues up to and including termination</li><li>
Operate according to Club Car Wash rules, policies, and procedures</li></ul> 

What We Are Looking For In You:
<ul><li>
Bachelor&rsquo;s degree in Business Administration, Marketing, Sales or related field preferred</li><li>
Ability to work a varied schedule</li><li>
Proficiency with technology, phone systems, and software (ServiceNow experience preferred)</li><li>
Strong problem-solving, decision-making, and cross-functional communication skills</li><li>
5-8 years of supervisor experience in call center or customer operations environments preferred 
</li><li>
Experience managing teams of 20 or more</li><li>
Retail or B2C experience preferred</li></ul> 


Benefitting You:
<ul><li>
Career advancement opportunities &ndash; A job that grows with you, we promote our great team members</li><li>
On-site &amp; continual training and development</li><li>
Paid Time Off beginning from the day you start</li><li>
Comprehensive benefits package including medical, dental and vision, and pet insurance</li><li>
Plan for your future with 401K contribution options and company match</li><li>
Newly renovated gym and locker rooms</li></ul> 


Salary: $104,000 + bonus up to $140,000-$160,000 


Club Car Wash is an equal opportunity employer.

All positions are contingent on passing a pre-employment drug screening and background check.

#CCW1</div>

Sr Customer Service Manager

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