customer service manager

Talent 360 ME

<div>
 
 We Are Hiring!
 
 
 
 
 Customer Service Manager
 
 
 
 A Customer Service Manager is needed to lead and oversee customer support operations, ensuring a high-quality service experience and smooth communication across all touchpoints. The role involves managing the customer service team, developing service procedures, and driving continuous improvement initiatives.
 
 
 
 Responsibilities:
 
 
 
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 Lead, train, and supervise the customer service team.
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 Develop and implement customer service policies and workflows.
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 Monitor performance metrics and ensure service quality standards are met.
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 Handle escalated cases and resolve complex customer issues.
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 Analyze customer feedback and identify areas for improvement.
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 Coordinate with internal departments to ensure seamless service delivery.
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 Prepare reports and insights for management.
 
 
 
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 </ul>
 
 Requirements:
 
 
 
 <ul>
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 8&ndash;10 years of experience in customer service, with at least part of it in a supervisory or managerial role.
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 Strong leadership and team-management abilities.
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 Excellent communication and problem-solving skills.
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 Ability to analyze data and use insights to enhance service performance.
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 Experience developing or improving customer service processes.
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 </ul>
</div>

Customer Service Manager

Rairdon Automotive Group

<div>NOW HIRING: Customer Service Manager 
Rairdon&rsquo;s Honda of Burien | Burien, WA | Full Time 
Compensation: $21.00 per hour; Bonus potential up to $1,000.00 per month for exceeding customer satisfaction scores and for meeting unit sold targets; all subject to terms of pay plan.
Benefits:<ul><li>
Medical, Vision, and Dental Insurance</li><li>
Voluntary Short Term Disability Insurance</li><li>
Voluntary Accident Insurance</li><li>
Critical Illness Insurance</li><li>
Hospital Indemnity Insurance</li><li>
6 Paid Holidays subject to completion of 90-day introductory period</li><li>
401k plan with match, subject to completion of the introductory period and other eligibility requirements</li><li>
Paid Time Off (PTO): All new employees earn 1 hour of paid time off for every 40 hours worked in compliance with the applicable state paid sick leave law. Following 36 months of continuous service, full-time employees earn an additional 40 hours of PTO each anniversary year; following 120 months of continuous service, full-time employees earn 80 hours of PTO each anniversary year, according to terms of PTO policies.</li></ul> 
Honda of Burien is looking for candidates for a Customer Service Manager role in our dealerships! This role oversees and manages the Customer Experience at every customer touchpoint from the in-store visit to our social media platforms. We are looking for highly motivated individuals who want to succeed and grow with the company. This is a full-time Monday &ndash; Friday position.
Responsibilities<ul><li>
Focused on everything that affects the Customer Experience</li><li>
Contact customers with open concerns within 15 minutes and resolve concerns within 1 hour</li><li>
Do a Morning review of the facilities, make sure common areas are ready, clean and orderly. Direct and help Lot Attendants to correct deficits</li><li>
Set a high standard. Hold short daily meetings with General Manager to present top priorities</li><li>
Attend weekly department head meetings</li><li>
Follow up on We-Owe work promised to the customer. Confirm with Service and Parts the status of availability, appointment status, wait times, customer expectations</li><li>
Complete all follow up calls post sale and post service to clients. Follow up customer concern process and identify underlying causes of issues</li><li>
Check Social Media platforms throughout the day and respond to all customer messages</li><li>
Maintain list of employees who need to complete training and review with employee/managers</li></ul> 
Qualifications<ul><li>
Ability to handle multiple tasks</li><li>
Good social and interpersonal skills</li><li>
Strong record of positive Customer results</li><li>
Collaborative and eagerness to improve</li><li>
Attention to detail</li></ul> 
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</div>

Rightangled

<div>
 
 About M&eacute;detone
 
 
 
 M&eacute;detone is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services. As we continue to grow, we are looking for a skilled Customer Service Manager to lead our customer service team and ensure that our clients receive the highest level of support and satisfaction.
 
 
 
 Role Overview
 
 
 
 As the CSM, you will be responsible for overseeing the customer service operations, leading a team of customer service representatives, and ensuring that customer interactions are handled with professionalism and efficiency. Your primary goal will be to enhance customer satisfaction, foster loyalty, and improve the overall customer experience with M&eacute;detone.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Team Leadership: Lead, mentor, and develop a team of customer service representatives, fostering a culture of excellence, accountability, and continuous improvement
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 Customer Experience: Develop and implement customer service policies and procedures to enhance the customer experience. Ensure that all interactions are aligned with M&eacute;detone's values and mission
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 Performance Management: Monitor and evaluate team performance against key performance indicators (KPIs). Conduct regular performance reviews, provide feedback, and implement training programs to address skill gaps
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 Issue Resolution: Handle escalated customer inquiries and complaints, ensuring timely and effective resolution. Act as a point of contact for complex customer issues, working collaboratively with other departments as needed
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 Customer Engagement: Promote strong relationships with customers by understanding their needs and expectations. Proactively seek feedback to identify areas for improvement and implement necessary changes
 </li>
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 Data Analysis: Analyse customer service metrics and data to identify trends and areas for improvement. Prepare reports for senior management to highlight performance and recommend strategies for enhancement
 </li>
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 Training and Development: Develop and deliver training programs for customer service staff, ensuring they are equipped with the necessary skills and knowledge to provide outstanding service
 </li>
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 Collaboration: Work closely with other departments, including operations, marketing, and sales, to ensure a cohesive approach to customer service and enhance the overall customer journey
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Experience: Proven experience in a customer service management role, ideally within the healthcare, pharmacy, or e-commerce sectors
 </li>
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 Leadership Skills: Strong leadership and team management skills, with the ability to motivate and develop a high-performing customer service team
 </li>
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 Customer Focus: A passion for delivering exceptional customer service and a deep understanding of customer needs and expectations
 </li>
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 Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively
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 Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions to enhance customer service delivery
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 IT Proficiency: Familiarity with customer service software, CRM systems, and Microsoft Office applications
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 Adaptability: Ability to thrive in a fast-paced environment and adapt to changing customer needs and business objectives
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 
 Why Join Us?
 
 
 
 At M&eacute;detone, you will be part of a dynamic and supportive team dedicated to making a difference in healthcare. As the Customer Service Manager, you will have the opportunity to shape our customer service strategy and lead a team that is passionate about enhancing the patient experience.
 
 
 
 What We Offer
 
 
 
 <ul>
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 Competitive Salary
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 A Collaborative and Inclusive Team Culture
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 Pension Scheme
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 Employee Discounts on Healthcare Products
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 Professional Development Opportunities
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 </ul>
</div>

Capstone Property

The Customer Service Manager acts as the single point of contact for a portfolio, ensuring a smooth, consistent, and professional service experience. The role focuses on client communication, issue resolution, coordination of requests across internal teams, and maintaining high satisfaction levels.Key Responsibilities&middot; Serve as the dedicated contact for assigned clients.&middot; Manage inquiries, requests, and concerns with timely follow-up.&middot; Coordinate client needs internally and ensure proper execution.&middot; Provide regular updates and maintain accurate client records.&middot; Handle issue resolution and escalate when needed.&middot; Support client retention through proactive communication.Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Real Estate, Hospitality, or related field.</li><li>3&ndash;5 years&rsquo; customer service experience, including 2+ years in a supervisory/managerial role.</li><li>Experience in CRM and Salesforce systems is required.</li><li>Real estate industry experience is an advantage.</li><li>Strong communication, problem-solving, and leadership skills.</li><li>Professional, reliable, and client-focused</li></ul>Key Competencies<ul><li>Customer Focus</li><li>Team Leadership</li><li>Conflict Resolution</li><li>CRM &amp; Salesforce Proficiency</li><li>Process Improvement</li><li>Time Management</li></ul>Job Types: Full-time, Permanent

Circle K

Store : 509 N 4th St, Chillicothe, Illinois 61523 Shift Availability Days - Days Job TypePart timeCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you will enjoy: <ul><li>Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability</li><li>Flexible Schedules</li><li>Weekly Pay</li><li> Weekly Bonus Potential </li><li>Large, Stable Employer</li><li>Fast Career Opportunities</li><li>Work With Fun, Motivated People</li><li>Task Variety</li><li>Paid Comprehensive Training</li><li>401K With a Competitive Company Match</li><li>Flexible Spending/Health Savings Accounts</li><li>Tuition Reimbursement</li></ul>Your key responsibilities:You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predicable onsite attendance. You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store! You are good at:<ul><li>Selling products to customers</li><li>Providing excellent customer care</li><li>Communication and friendly conversation</li><li>Performing at a quick pace while having fun</li><li>Working as part of a team to accomplish daily goals</li><li>Coming up with great ideas to solve problems</li><li>Thinking quickly and offering suggestions</li></ul>Great if you have:<ul><li>Retail and customer service experience</li><li>Sales associate or cashiering experience</li><li>High school diploma or equivalent</li><li>Motivation to advance in your career!</li><li>Willingness to learn and have fun!</li></ul>Physical Requirements:<ul><li>Ability to stand and/or walk for up to 8 hours</li><li>Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift</li><li>Occasionally lift and/or carry up to 60 pounds from ground to waist level</li><li>Push/pull with arms up to a force of 20 pounds</li><li>Bend at the waist with some twisting up to one hour a shift</li><li>Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs</li></ul>Hiring Range: $15.00 to $15.25 Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process. Click below to review information about our company's use of the federal E-Verify program to check work eligibility:In EnglishIn Spanish

Goodwill Monocacy Valley

<div>1750 Monocacy Blvd., Bldg D Frederick Maryland, 21701, +1 (240) 6518996 x#720
Starting Pay:
$19.25 Hourly 
Position Description: 
Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates.
Essential Duties and Responsibilities:<ul><li>
Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.</li><li>
Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.</li><li>
Conducts new goods inventory and ensures proper reporting.</li><li>
Reconciles and balances all daily paperwork.</li><li>
Ensures Team Members deliver excellent customer service to donors and customers.</li><li>
Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.</li><li>
Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.</li><li>
Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.</li><li>
Transfers to different stores at any given time due to business needs.</li><li>
Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.</li><li>
Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.</li><li>
Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.</li><li>
May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.</li><li>
Processes complex sales transactions, including customer returns.</li><li>
Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.</li><li>
Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.</li><li>
Provides regular mentoring, training, and coaching to develop skills of Team Members.</li><li>
Plays critical role in driving company culture change efforts and change management processes.</li><li>
Models Goodwill Core Values &ndash; Trust, Collaboration, Engagement, Ownership, and Innovation.</li><li>
Performs other related duties, as assigned.</li></ul>
Minimum Qualifications (Education, Experience, Skills):<ul><li>
High School Diploma, GED, or equivalent work experience</li><li>
One-year work experience in Retail Management, preferred</li><li>
One-year customer service experience required</li><li>
Proficient in Microsoft Office Suite</li><li>
Ability to pass a background check and drug screen, where applicable for position</li><li>
Ability to speak and read English proficiently</li></ul>
You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:<ul><li>
5 Medical Plans</li><li>
Employer Funded Health Reimbursement Account (HRA)</li><li>
3 Dental Plans</li><li>
Vision Plan</li><li>
401K</li><li>
Employer Paid Life Insurance</li><li>
Employee Assistance Program (EAP)</li><li>
Paid Time Off; Sick and Vacation</li><li>
Paid Holidays</li><li>
These are just a few highlights of our key benefit offerings!</li></ul>
Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.
Goodwill of Monocacy Valley is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.
Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Monocacy Valley at 1-833-624-0920 option 6 or leaves@goodwillaz.org if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.
For questions about your application or employment with Goodwill of Monocacy Valley, please contact our Candidate Support Line at 1-833-624-0920, option 5.
PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. (&ldquo;GCNA/GIMV&rdquo;) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote &ldquo;interviews,&rdquo; and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain &ldquo;@goodwillaz.org&rdquo; or @gimv.org&rdquo;, to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender&rsquo;s email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security&rsquo;s Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign) to learn how to report it.</div>

51Talk

<div>
 
 🌟
 
 Key Responsibilities
 
 
 <ul>
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 Lead, coach, and motivate a team of Class Mentors to achieve monthly KPIs in course completion, engagement, and referrals.
 </li>
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 Increase student activity and satisfaction by driving consistent class attendance and proactive learning engagement.
 </li>
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 Develop and execute strategies to generate new referral leads and improve conversion rates.
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 Monitor performance data, analyze trends, and design action plans for continuous improvement.
 </li>
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 Collaborate with senior management to align operational goals with overall business objectives.
 </li>
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 Conduct regular coaching, performance reviews, and training sessions to enhance team capabilities.
 </li>
 </ul>
 
 
 
 
 ✅
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or above.
 </li>
 <li>
 At least
 
 5 years of experience
 
 in Customer Success, Account Management, or Education-related roles, including
 
 1+ year in a managerial position
 
 .
 </li>
 <li>
 Strong command of
 
 English and Arabic
 
 , both written and spoken.
 </li>
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 Proven track record of meeting or exceeding performance-based KPIs (e.g., engagement, course utilization, referrals).
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 Excellent leadership, coaching, and interpersonal skills.
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 Data-driven mindset, with strong analytical and problem-solving abilities.
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 Highly adaptable and thrives in a fast-paced, evolving environment.
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 </ul>
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 </li>
 
 
</div>

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