customer service manager

CJ Logistics America

<div>'At this time, CJ Logistics Americas is unable to offer visa sponsorship or support for work authorization.' 
 
Candidates must complete an application at: https://jobs.jobvite.com/cjlogisticsamerica/jobs
 Lift Your Career to New Heights with CJ Logistics!
CJ Logistics America is seeking a Customer Service Manager at its West Jefferson, OH location. The Customer Service Manager is responsible for interfacing with the customer to align customer needs and expectations with operational performance across a network of CJ Logistics Centers. The Customer Service Manager will manage customer operations representatives and will spend most of the time working with the Logistics Center operations teams to deliver on customer requirements. 
 
Position Overview<div>
The Customer Service Manager will collaborate with the operations, inventory and quality teams to ensure all inventory and quality management issues are identified and resolved appropriately. The Customer Service Manager will also provide supervision for the Customer Service Specialists.</div><div></div>
Position Responsibilities<ul><li>
Provide data and reporting to the customer, including regular KPI reporting and commentary</li><li>
Produce and deliver reporting using standard CJ tools in the areas of carrier performance, inbound load quality, consignee performance and volume spike impact (space, profile effects, balancing)</li><li>
Follow up on late orders, product availability, carrier rescheduling</li><li>
Address customer requirements shortcomings &ndash; quality concerns, volume spikes, etc.</li><li>
Handle all customer requests for exception management with Operations</li><li>
Review forecast data provided by the customer with Operations Optimization</li><li>
Develop the production schedule</li><li>
Evaluate demand against open orders</li><li>
Collaborate with the customer on builds</li><li>
Review labor planning with Workforce Management; analyze underperforming or inefficient builds</li><li>
Develop the production schedule</li><li>
Evaluate demand against open orders</li><li>
Collaborate with the customer on builds</li><li>
Review labor planning with Workforce Management; analyze underperforming or inefficient builds</li></ul><div>
Job Qualifications</div><ul><li>
Bachelor&rsquo;s degree</li><li>
Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint, Access)</li><li>
Proven ability to analyze data and provide recommendations based on analysis</li><li>
Strong interpersonal and communication skills 2 years of supervisory experience</li><li>
Ability to travel as needed across additional CJ Logistics facilities</li></ul><div></div> 
Why You&rsquo;ll Love This Role:<ul><li>
You&rsquo;ll work with a team that values collaboration, innovation, and continuous improvement</li><li>
Every day presents new opportunities to grow, lead, and make an impact</li><li>
Salary Range: $71,000 to $90,000 per year</li><li>
Schedule: Monday - Friday 8am - 5pm business hours - Ability to manage business needs across 3 shifts</li><li>
We offer a market competitive benefits package, including medical, dental, vision, and life insurance, 401(k) match and tuition reimbursement.</li></ul>
 CJ Logistics About Statement:<div><div>
 At CJ Logistics America, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box. So if you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply.</div>
 CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive.
 CJ Logistics is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, CJ Logistics participates in the E-Verify program in certain locations.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.<div>
Candidates must complete an application at: https://jobs.jobvite.com/cjlogisticsamerica/jobs</div></div>
 'At this time, CJ Logistics Americas is unable to offer visa sponsorship or support for work authorization.'</div>

Customer Service Manager

MY CITY ODISHA

My City Odisha is a company based in Bhubaneswar, Odisha, India. We are dedicated to providing top-quality services to our clients and customers. Our location in the vibrant city of Bhubaneswar offers a unique opportunity for professional growth and development.Role DescriptionThis is a full-time, on-site role for a Customer Service Manager located in Bhubaneswar. The Customer Service Manager will be responsible for overseeing a team of customer service representatives, ensuring customer satisfaction, managing customer support operations, and analyzing customer feedback to improve service quality. The day-to-day tasks include addressing customer inquiries, resolving complaints, implementing customer service policies, and maintaining high standards of customer care.Qualifications<ul><li>Customer Service Management, Customer Support, and Customer Satisfaction skills</li><li>Analytical Skills for processing customer feedback and improving service</li><li>Excellent Communication skills for effective customer interactions</li><li>Strong leadership qualities and ability to manage a team</li><li>Experience in a customer service role is preferred</li><li>Bachelor's degree in Business Administration, Management, or a related field is beneficial</li></ul>Job Type: Full-timePay: &#8377;30,000.00 - &#8377;50,000.00 per monthBenefits:<ul><li>Food provided</li><li>Health insurance</li><li>Life insurance</li></ul>Work Location: In personSpeak with the employer +91 8926197715

51Talk Headquarters

<div>
 
 
 
 About Us
 
 
 
 
 51Talk is a leading international EdTech company known for providing top-quality English language education. We are a dynamic organization with a solid global presence dedicated to making English learning accessible and enjoyable. With a team of over 30,000 dedicated employees and more than 15 branches worldwide, we are committed to delivering exceptional educational experiences. You will be essential in leading our customer service function, drive service excellence, and ensure outstanding customer experiences.
 
 
 
 
 
 
 Job Title:
 
 Customer Service Manager
 
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Lead and manage multiple customer service teams through their Team Leads to achieve service excellence and retention targets.
 </li>
 <li>
 Define customer care strategies and implement operational frameworks that align with business objectives.
 </li>
 <li>
 Oversee service performance metrics (response rate, resolution time, customer satisfaction, retention) and provide coaching to Team Leads.
 </li>
 <li>
 Collaborate with cross-functional teams (Academic, Sales, Product) to optimize the student experience and drive continuous improvement.
 </li>
 <li>
 Handle escalated issues and deliver sustainable solutions for high-impact cases.
 </li>
 <li>
 Develop and maintain SOPs, service standards, and knowledge bases to ensure consistency and scalability.
 </li>
 <li>
 Drive adoption of tools and technologies (CRM, analytics dashboards, automation/AI tools) to improve efficiency.
 </li>
 <li>
 Generate and present service performance reports with actionable insights to senior management.
 </li>
 <li>
 Build a strong service culture that emphasizes accountability, collaboration, and continuous learning.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Minimum 5 years of experience in customer service or education-related fields, with at least 3 years in a managerial role leading teams and supervisors.
 </li>
 <li>
 Strong leadership, communication, and problem-solving skills with the ability to influence cross-functional stakeholders.
 </li>
 <li>
 Proven success in driving customer experience improvements and achieving service performance targets.
 </li>
 <li>
 Familiarity with CRM systems, reporting dashboards and service automation tools.
 </li>
 <li>
 Customer-oriented mindset with a passion of education and team development.
 </li>
 <li>
 Proficiency in both English and Arabic languages.
 </li>
 <li>
 Bachelor's Degree and above in relevant field.
 </li>
 </ul>
</div>

Lindström

<div>
 
 
 Are you looking for the next steps to shine professionally in a multicultural environment with circular economy present in your everyday work?
 
 
 
 
 
 
 
 Get ready to work in an innovative textile service business named as one of the most interesting companies in the circular economy, with a turnover of 450 million. With a 175-year-long history (not retiring anytime soon!) of caring for our people and customers, we are ready to expand our Lindstr&ouml;m family.
 
 
 
 
 
 
 
 Now is your chance to become part of the journey of helping our customers to grow more in a sustainable way.
 
 
 
 
 
 
 We are looking for
 
 Customer Service Manager
 
 to strengthen our amazing T&uuml;rkiye team
 
 
 
 
 
 The ideal candidate will be responsible for the management of the customer service process
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 To plan, implement and increase customer service activities and performance in accordance with Lindstr&ouml;m values and operational instructions by
 
 
 
 
 <ul>
 <li>
 Manage a team of customer service team (Customer Service Representatives and Account Representatives)
 </li>
 <li>
 Customer Service operations in accordance with the Corporate Operations Manual
 </li>
 <li>
 Customer Service / Care activities including receivables (payment collection from all clients on regular basis)
 </li>
 <li>
 Follow-up and analysis of the operational targets and results
 </li>
 <li>
 Annual planning / Additional Sales
 </li>
 <li>
 Implementation of E-Lindstrom at the customer site
 </li>
 <li>
 Uploading of records in related Customer service software
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent experience in Business
 </li>
 <li>
 Min 2 years experience in Customer Service Management and process management
 </li>
 <li>
 Service Industry experience preferred
 </li>
 <li>
 Strong interpersonal skills
 </li>
 <li>
 Data interpretation and Analytical skills
 </li>
 <li>
 Advance skills in MS office with excel and word
 </li>
 <li>
 Advanced English language skills
 </li>
 </ul>
 
 
 
 
 
 As part of our Lindstr&ouml;m family we value if you are:
 
 
 
 
 
 
 A team player with positive can-do mindset. You enjoy learning new things and you believe that changes are opportunities to develop and grow.
 
 
 
 
 
 
 In return
 
 you will get the opportunity to develop in dynamic and growing South-East Europe Region. We offer our employees flexible working hours and remote work possibilities.
 
 
 
 
 
 
 We offer you
 
 an interesting position with a unique and value-driven organization with a strong culture of caring. At Lindstr&ouml;m, you can feel appreciated as who you are and we encourage you to develop yourself, to grow also professionally.
 
 
 
 
 
 In everything we do we want to live our purpose:
 
 we care for people and our planet by inspiring people to shine and businesses to grow in a sustainable way.
 
 
</div>

ABC COFFEE COMPANY

<div>
 
 
 Service Manager at ABC Coffee Roasters, Dubai
 
 
 
 Required work experience: at least 3 years in hospitality
 
 
 ABC Coffee Roasters is a chain of premium cafes/reastaurants. Today, our company has 12 cafes (3 in Dubai), 2 central kitchens and 2 roasteries in 2 countries. (And next year - London)
 
 
 
 
 
 We are building the most recognizable coffee brand in Dubai and we are looking for a person for the position of a
 
 Service Manager
 
 who shares our values and ready to grow with our young team of enthusiasts.
 
 
 
 
 
 
 Key responsibilities:
 
 
 
 &middot; Supporting recruitment: sourcing, interviewing and candidate evaluation
 
 
 
 
 
 &middot; Onboarding and training new team members, including corporate culture, service standards, and floor mentoring
 
 
 
 
 
 &middot; Daily control of service, uniform, display, food and beverage standards
 
 
 
 
 
 &middot; Conducting final exams and arranging additional trainings as needed
 
 
 
 
 
 &middot; Driving improvements in service and team operations through feedback and regular audits
 
 
 
 
 
 
 Our expectations from you:
 
 
 
 &nbsp;
 
 &middot;
 
 Active attitude and people-oriented mindset
 
 
 
 
 
 &middot; English level&nbsp;C1, Russian would be an advantage
 
 
 
 
 
 &middot; Solid knowledge of service standards and team training experience
 
 
 
 
 
 &middot; Strong organizational, leadership and stress-resistance skills
 
 
 
 
 
 
 Terms of our cooperation:
 
 
 <ul>
 <li>
 Work schedule 6/1 (rolling days-off), 8-hour shifts
 </li>
 <li>
 Salary from 10000 AED
 </li>
 <li>
 Compliance with Labor Law
 </li>
 <li>
 Work in a large like-minded team
 </li>
 <li>
 Opportunity for professional growth and career development
 </li>
 </ul>
</div>

IDFC FIRST Bank

<div>
 
 Job Requirements
 
 
 
 
 Job Requirements
 
 
 
 
 Role/Job Title:
 
 Associate Customer Service Manager
 
 
 
 Function/Department:
 
 Rural Banking
 
 
 
 Job Purpose
 
 
 
 The role entails managing and scaling up the retail banking business for the branch managing operations and resources in the most cost efficient and technology effective manner. The role bearer would lead customer service and branch operations for a designated branch and be responsible for the daily branch upkeep. This role is the central custodian of all Rural Banking documents for the branch and provides operational support for Rural and semi urban Retail products. The role bearer is primarily accountable for ensuring seamless maintaining of customer life cycle, fulfilling customer requests and providing best-in class service.
 
 
 
 Responsibilities
 
 
 
 
 Roles &amp; Responsibilities:
 
 
 
 <ul>
 <li>
 Responsible for day-to-day operations and administration of the Branch, ensuring strict compliance with Bank's policies and procedures.
 </li>
 <li>
 Responsible for branch operations and service delivery to the customers of a designated branch in our rural network.
 </li>
 <li>
 Data entry of application forms, creation of customer IDs, accounts, etc.
 </li>
 <li>
 File / document checking including KYC checking, application forms and loan document verification.
 </li>
 <li>
 Handling cash and clearing transactions.
 </li>
 <li>
 Maintaining good audit rating for the branch.
 </li>
 <li>
 Work towards ensuring best in class service delivery at the branch for external and internal customers.
 </li>
 <li>
 Work as an effective business partner in strategizing and driving the implementation of critical operational and regulatory practices for the branch such as compliance, Lending operations and operational risk.
 </li>
 <li>
 Oversee quality initiatives across operations team for optimization of processes in order to improve TAT and upgradation of SLAs.
 </li>
 <li>
 Employ tools such as automation and digitization to increase process efficiency.
 
 
 </li>
 </ul>
 
 Education Qualification
 
 
 
 Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate
 
 
 
 Experience:
 
 2 to 5 years of relevant experience in Banking or allied Business.
</div>

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