customer service manager

Sharaf DG Egypt

<div>
 
 The Customer Care Manager is responsible for overseeing all customer care operations across Sharaf DG Egypt&rsquo;s physical stores, e-commerce platform, call center, and delivery services. This role ensures exceptional customer service, swift complaint resolution, and seamless operations by managing Customer Care Team Leaders, call center staff, and delivery drivers. The Customer Care Manager collaborates with store and sales teams to maximize sales performance, drives training, and ensures compliance with policies.
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Ensure superior customer service across all stores, online platforms, and call centers, fostering a customer-first culture.
 </li>
 <li>
 Oversee rapid and professional resolution of customer complaints with a sense of urgency.
 </li>
 <li>
 Monitor and enhance customer interactions at Points of Sale (POS), online, and via call centers to ensure efficiency and satisfaction.
 </li>
 <li>
 Consumer protection issue&rsquo;s resolution and L05 clearance and control
 </li>
 <li>
 SLA monitoring and adherence.
 </li>
 <li>
 Implement strategies to elevate customer satisfaction scores across all touch points.
 </li>
 <li>
 Manage Customer Care Team Leaders, call center staff, and delivery drivers, providing clear direction and performance feedback.
 </li>
 <li>
 Foster an &ldquo;Open Door Policy&rdquo; to encourage open communication and staff engagement.
 </li>
 <li>
 Ensure timely performance reviews and communicate company policies, procedures, and programs to all teams.
 </li>
 <li>
 Ensure reserved items are stored tidily, match order reports, and canceled items are returned to store sub-inventory.
 </li>
 <li>
 Monitor call center performance, ensuring high response rates and customer satisfaction.
 </li>
 <li>
 Manage delivery drivers to ensure timely and accurate customer deliveries.
 </li>
 <li>
 Optimize delivery schedules and routes to enhance efficiency and reduce costs.
 </li>
 <li>
 Ensure drivers adhere to safety protocols and maintain a professional demeanor during customer interactions.
 </li>
 <li>
 Address delivery-related customer complaints promptly to maintain service standards .
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Minimum of 4-5 years of experience in customer service management, with at least 2 years in a retail or e-commerce supervisory role. Experience managing call centers or delivery operations is preferred.
 </li>
 <li>
 Bachelor&rsquo;s degree in business or related field preferred.
 </li>
 <li>
 Knowledge of customer service standards, retail operations, and e-commerce processes.
 </li>
 <li>
 Exceptional leadership, communication, and problem-solving skills. - Strong organizational and multitasking abilities to manage multiple teams. - Proficiency in store, call center, and e-commerce systems. - Ability to drive customer satisfaction and operational efficiency across diverse channels.
 </li>
 </ul>
 
 
</div>

Customer Service Manager

International Workplace Group

Location City: Noida
 Country: India
 Location Type: On-site
 Contract Type: Permanent
 Employee Type: Full Time
 Essential Languages: English
 Vacancy Reference: 48910
 
Customer Services Manager
 
Total Compensation including salary, bonus, commission & benefits: 3.4L - 4.7L per year
 
This position sits at the heart of our growing global organisation, you will be responsible for all aspects of your centre’s performance. We’ll give you the autonomy and resource to manage your centre as though it’s your own business. You will have a wide range of responsibilities including:
 
Being responsible for managing anything and everything on site.
 Rising to every challenge and solving problems.
 Giving tours to prospective customers.
 Upselling to existing customers.
 Above all, looking after our customers so well that each becomes a brand ambassador – for you, your team and IWG.
 
What we can do for you
 
You’re reading the right advert if you’re looking for: 
a fun, challenging and rewarding career.
 great induction training and excellent ongoing learning and development.
 fantastic promotion prospects.
 generous, achievable incentives and sociable hours.
 access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing.
 
About you
 
Ideally, you’ll have some experience of delivering against targets when leading a small, close-knit team. You may have run a flexible workspace centre before, or else a store, restaurant or any site with a high degree of customer focus. Alongside your natural sales and commercial skills, what matters most is that you’ve got the right mindset: passion, drive, ownership and resilience.
 
Passion: looking after our diverse prospects, customers and guests is at the heart of what we do, so you must bring your passion and positivity to work every day.
 Drive: your own and your team’s collective drive for success means you’ll only relax once you’ve delivered the results you’re looking for.
 Resilience: a relentless focus on business priorities, regardless of any obstacles placed in front of you.
 
Above all, you’ll be key to ensuring all our customers only ever receive a truly world-class service.
 
And your sense of ownership means you’ll continuously ensure the quality of service and the workspace are as good as they possibly can be.
 
About IWG
 
With almost 4,000 tech-enabled, sustainable and inspiring centres across the world, we’re already four times the scale of our nearest competitor – and we’re continuing to grow.
 
With 80% of the Fortune 500 already among our customers, and plans to expand to 30,000+ centres over the next decade, we’re uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow.
 
We know we can only succeed if we give all our people every opportunity to shine. That’s why so many of our most senior leaders started their careers in our centres.
 
We’re also proud of reducing commuting-related carbon emissions by getting workers out of their cars and onto their bikes and their feet. Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral – which we achieved in 2023.
 
So don’t hesitate. Apply today – and let’s work together to help millions of people have a great day at work.
 
Apply Now
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 Share this page
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Location City: Indore
 Country: India
 Location Type: On-site
 Contract Type: Permanent
 Employee Type: Full Time
 Essential Languages: English
 Vacancy Reference: 49033
 
Customer Services Manager
 
Total Compensation including salary, bonus, commission & benefits: 3.4L - 4.7L per year
 
This position sits at the heart of our growing global organisation, you will be responsible for all aspects of your centre’s performance. We’ll give you the autonomy and resource to manage your centre as though it’s your own business. You will have a wide range of responsibilities including:
 
Being responsible for managing anything and everything on site.
 Rising to every challenge and solving problems.
 Giving tours to prospective customers.
 Upselling to existing customers.
 Above all, looking after our customers so well that each becomes a brand ambassador – for you, your team and IWG.
 
What we can do for you
 
You’re reading the right advert if you’re looking for: 
a fun, challenging and rewarding career.
 great induction training and excellent ongoing learning and development.
 fantastic promotion prospects.
 generous, achievable incentives and sociable hours.
 access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing.
 
About you
 
Ideally, you’ll have some experience of delivering against targets when leading a small, close-knit team. You may have run a flexible workspace centre before, or else a store, restaurant or any site with a high degree of customer focus. Alongside your natural sales and commercial skills, what matters most is that you’ve got the right mindset: passion, drive, ownership and resilience.
 
Passion: looking after our diverse prospects, customers and guests is at the heart of what we do, so you must bring your passion and positivity to work every day.
 Drive: your own and your team’s collective drive for success means you’ll only relax once you’ve delivered the results you’re looking for.
 Resilience: a relentless focus on business priorities, regardless of any obstacles placed in front of you.
 
Above all, you’ll be key to ensuring all our customers only ever receive a truly world-class service.
 
And your sense of ownership means you’ll continuously ensure the quality of service and the workspace are as good as they possibly can be.
 
About IWG
 
With almost 4,000 tech-enabled, sustainable and inspiring centres across the world, we’re already four times the scale of our nearest competitor – and we’re continuing to grow.
 
With 80% of the Fortune 500 already among our customers, and plans to expand to 30,000+ centres over the next decade, we’re uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow.
 
We know we can only succeed if we give all our people every opportunity to shine. That’s why so many of our most senior leaders started their careers in our centres.
 
We’re also proud of reducing commuting-related carbon emissions by getting workers out of their cars and onto their bikes and their feet. Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral – which we achieved in 2023.
 
So don’t hesitate. Apply today – and let’s work together to help millions of people have a great day at work.
 
Apply Now
 Enlarge Map
 Share this page
 Apply Now

IDFC FIRST Bank

<div>
 
 Job Requirements
 
 
 
 About the Role
 
 
 The
 
 Associate Customer Service Manager
 
 is a critical role within the
 
 Rural Banking
 
 function, responsible for managing branch operations and delivering exceptional customer service. The role focuses on scaling up the retail banking business by ensuring efficient use of resources and technology. As the central custodian of all Rural Banking documents for the branch, the role bearer supports operational activities related to rural and semi-urban retail products. The position is accountable for maintaining the customer lifecycle, fulfilling service requests, and ensuring a seamless banking experience.
 
 
 Key Responsibilities
 
 
 
 Primary Responsibilities
 
 
 
 <ul>
 <li>
 Oversee day-to-day operations and administration of the branch, ensuring strict compliance with bank policies and procedures.
 </li>
 <li>
 Manage service delivery for both internal and external customers at the designated rural branch.
 </li>
 <li>
 Perform data entry for application forms, customer ID creation, and account setup.
 </li>
 <li>
 Conduct document verification, including KYC checks, application forms, and loan documentation.
 </li>
 <li>
 Handle cash and clearing transactions securely and efficiently.
 </li>
 <li>
 Maintain a strong audit rating for the branch through consistent compliance and operational excellence.
 </li>
 <li>
 Partner with business teams to implement key operational and regulatory practices, including lending operations and risk management.
 </li>
 <li>
 Lead quality initiatives to optimize processes, improve turnaround times (TAT), and upgrade service level agreements (SLAs).
 </li>
 <li>
 Utilize automation and digitization tools to enhance operational efficiency.
 
 
 </li>
 </ul>
 Secondary Responsibilities
 
 
 <ul>
 <li>
 Ensure the branch is always well-maintained and operationally ready.
 </li>
 <li>
 Support the delivery of retail banking products in rural and semi-urban areas.
 </li>
 <li>
 Assist in implementing community development and livelihood advancement initiatives.
 
 
 </li>
 </ul>
 What We Are Looking For
 
 
 Education
 
 
 <ul>
 <li>
 Graduate in any discipline (e.g., BA, BCom, BBA, BSc, BTech, BE).
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 1yearsof relevant experience in banking or allied financial services.
 
 
 </li>
 </ul>
 Skills and Attributes
 
 
 <ul>
 <li>
 Strong understanding of branch operations and banking procedures.
 </li>
 <li>
 Excellent organizational and administrative skills.
 </li>
 <li>
 High attention to detail and compliance orientation.
 </li>
 <li>
 Strong communication and customer service capabilities.
 </li>
 <li>
 Ability to manage multiple tasks and meet deadlines.
 </li>
 <li>
 Proficiency in banking systems and digital tools.
 </li>
 <li>
 Problem-solving mindset with a focus on continuous improvement.
 </li>
 </ul>
</div>

Associate Customer Service Manager

QNB Group

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Purpose Summary
 
 
 
 The incumbent is mainly responsible for leading a team of customer service representatives in providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group&rsquo;s products and services and encouraging customers to increase their business with the Group. Manage and provide consistent, timely and accurate service support to help maintain customer service levels to CB clients
 
 
 
 Essential Duties &amp; Responsibilities By Dimensions
 
 
 
 <ul>
 <li>
 Shareholder &amp; Financial:
 </li>
 <li>
 Proactively market the Group&rsquo;s products to increase sales volume and profitability, and to achieve or exceed set targets and goals.
 </li>
 <li>
 Suggest Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.
 </li>
 <li>
 Implements KPI&rsquo;s and best practices for Manager, Corporate Customer Services
 </li>
 <li>
 Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
 </li>
 <li>
 Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.
 </li>
 <li>
 Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial performance.
 </li>
 <li>
 Customer (Internal &amp; External):
 </li>
 <li>
 Enhance the Group&rsquo;s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
 </li>
 <li>
 Monitors service quality indicators and takes corrective measures to ensure highest level of customer satisfaction and ensures all problems/complaints/queries are handled quickly, efficiently and tactfully.
 </li>
 <li>
 Resolves escalated customer complaints and ensures timely resolution of the same
 </li>
 <li>
 Aims to increase bank&rsquo;s market share by ensuring high level of service and meeting the turnaround time for various processes as laid down.
 </li>
 <li>
 Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.
 </li>
 <li>
 Drives sales of new products ensures proper documentation of applications and tracks sales targets to achieve growth.
 </li>
 <li>
 Provides cross-sell leads to sales teams and ensure timely follow-up to ensure conversion.
 </li>
 <li>
 Build and maintain strong and effective relationship with the all other related units to achieve the Group&rsquo;s goals/objectives.
 </li>
 <li>
 To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
 </li>
 <li>
 Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
 </li>
 <li>
 Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
 </li>
 <li>
 Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
 </li>
 <li>
 Internal (Processes, Products, Regulatory):
 </li>
 <li>
 Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.
 </li>
 <li>
 Maintain customer services area files, database, records, registers and logs under control.
 </li>
 <li>
 Provide authorizations and downloads as necessary to ensure smooth running of the daily work.
 </li>
 <li>
 Coordinate with Tellers on an &ldquo;as is needed&rdquo; basis to ensure smooth operations, and timely and friendly service delivery.
 </li>
 <li>
 Lead and direct the daily activities for Customer Service unit including, but not limited to;
 </li>
 <li>
 checking customers&rsquo; applications for different types of products and services,
 </li>
 <li>
 checking loan applications and loan agreements before submitting the same for approvals,
 </li>
 <li>
 authorizing customers&rsquo; signatures,
 </li>
 <li>
 authorizing the daily work of the customer services staff,
 </li>
 <li>
 Following up dormant accounts especially debit accounts,
 </li>
 <li>
 preparing management reports such as monthly opened/closed accounts
 </li>
 <li>
 Ensures implementation of all audit recommendations and minimizes occurrence of any deviations during audit checks
 </li>
 <li>
 Continuous Improvement:
 </li>
 <li>
 Set examples by leading improvement initiatives through cross-functional teams ensuring successes.
 </li>
 <li>
 Identify and encourage people to adopt practices better than the industry standard.
 </li>
 <li>
 Continuously encourage and recognise the importance of thinking out-of-the-box within the team.
 </li>
 <li>
 Encourage, solicit and reward innovative ideas even in day-to-day issues.
 
 
 </li>
 </ul>
 
 Education And Experience Requirements
 
 
 
 <ul>
 <li>
 Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
 </li>
 <li>
 At least 6 years of relevant experience, preferably within a highly rated international bank.
 </li>
 <li>
 Well-informed of branch customer service practices and regulations.
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport
 </li>
 <li>
 QID
 </li>
 <li>
 Education Certificate
 </li>
 <li>
 Birth Certificate
 </li>
 </ul>
</div>

QNB3571 - Manager Corporate Customer Services (Qatarization)

SEVEN

<div>
 The Customer Relations Back Office Manager is responsible for overseeing all non-member-facing customer service operations of the wellness club. This role ensures smooth administrative support for memberships, billing, bookings, and service coordination, enabling an exceptional member experience while maintaining accuracy, compliance, and operational efficiency.
 
 
 
 Key Responsibilities and Expectations:
 
 
 &bull; Manage back-office operations supporting front desk, coaches, therapists, and member services teams
 
 &bull; Oversee membership administration, including contracts, renewals, freezes, upgrades, and cancellations
 
 &bull; Ensure accurate processing of payments, invoices, refunds, and coordination with the finance team
 
 &bull; Monitor booking systems for classes, personal training, wellness treatments, and facilities usage
 
 &bull; Handle back-office resolution of member complaints and escalations
 
 &bull; Maintain accurate member records in CRM and club management systems
 
 &bull; Prepare operational and customer service reports (attendance, utilization, churn, service trends)
 
 &bull; Coordinate with sales, fitness, wellness, and operations teams to ensure service continuity
 
 &bull; Ensure compliance with company policies, data protection, and health &amp; safety documentation
 
 &bull; Improve internal workflows related to member onboarding, service delivery, and retention
 
 &bull; Manage and coach back-office customer service staff
 
 &bull; Support audits, internal controls, and system enhancements
 
 
 
 
 Skills and Competencies
 
 
 
 &bull; Strong understanding of customer service operations in wellness, fitness, or hospitality environments
 
 &bull; High attention to detail and administrative accuracy
 
 &bull; Strong coordination and people management skills
 
 &bull; Ability to work in a fast-paced, member-centric environment
 
 &bull; Analytical and reporting skills
 
 &bull; Proficiency in CRM, membership management, and booking systems
 
 &bull; Excellent written and verbal communication skills
 
 &bull; Fluent in English
 
 
 
 
 Requirements
 
 
 &bull; Bachelor&rsquo;s degree in Business Administration, Hospitality, or related field
 
 &bull; 4&ndash;6 years of experience in customer service operations or back-office management
 
 &bull; Experience in a wellness club, fitness center, spa, or hospitality setting is highly preferred
 
 &bull; Team leadership experience is required
 
 
 
 
 Benefits
 
 
 Competitive Salary: Based on experience and role responsibilities
 
 Club Access: Full access to SEVEN Wellness Club facilities and classes
 
 F&amp;B Discount: 50% off all in-house food and beverage items at The Dose by Silvena
 
 Career Growth: Opportunities to grow across SEVEN&rsquo;s expanding group of brands
 
 Supportive Culture: A team-oriented environment that values initiative, professionalism, and well-being
 
 
 
</div>

Back Office Manager (Customer Service)

Qatar National Bank

<div>Job Purpose Summary 
The incumbent is mainly responsible for leading a team of customer service representatives in providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group's products and services and encouraging customers to increase their business with the Group.
Essential Duties &amp; Responsibilities by Dimensions 
A. Shareholder &amp; Financial:<ul><li>Proactively market the Group's products to increase sales volume and profitability, and to achieve or exceed set targets and goals.</li><li>Suggest Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.</li><li>Implements KPI's and best practices for Manager, Customer Services</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.</li><li>Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial performance.</li></ul>
B. Customer (Internal &amp; External):<ul><li>Enhance the Group's image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</li><li>Monitors service quality indicators and takes corrective measures to ensure highest level of customer satisfaction and ensures all problems/complaints/queries are handled quickly, efficiently and tactfully.</li><li>Resolves escalated customer complaints and ensures timely resolution of the same</li><li>Aims to increase bank's market share by ensuring high level of service and meeting the turnaround time for various processes as laid down.</li><li>Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.</li><li>Drives sales of new products ensures proper documentation of applications and tracks sales targets to achieve growth.</li><li>Provides cross-sell leads to sales teams and ensure timely follow-up to ensure conversion.</li><li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul>
C. Internal (Processes, Products, Regulatory):<ul><li>Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.</li><li>Maintain customer services area files, database, records, registers and logs under control.</li><li>Provide authorizations and downloads as necessary to ensure smooth running of the daily work.</li><li>Coordinate with Tellers on an &quot;as is needed&quot; basis to ensure smooth operations, and timely and friendly service delivery.</li><li>Lead and direct the daily activities for Customer Service unit including, but not limited to;</li><li>checking customers' applications for different types of products and services,
</li><li>checking loan applications and loan agreements before submitting the same for approvals,</li><li>authorizing customers' signatures,</li><li>authorizing the daily work of the customer services staff,</li><li>following up dormant accounts especially debit accounts,</li><li>preparing management reports such as monthly opened/closed accounts.</li><li>Ensures implementation of all audit recommendations and minimizes occurrence of any deviations during audit checks</li><li>Continuous Improvement:
</li><li>Set examples by leading improvement initiatives through cross-functional teams ensuring successes.</li><li>Identify and encourage people to adopt practices better than the industry standard.
</li><li>Continuously encourage and recognise the importance of thinking out-of-the-box within the team.
</li><li>Encourage, solicit and reward innovative ideas even in day-to-day issues.</li></ul>
D. Learning &amp; Knowledge:<ul><li>Identify related areas for professional development of self and others.</li><li>Take decisive action to ensure speedy resolution of unresolved staff grievances or conflicts within the team.</li><li>Ensures CSO's, Associate customer services, Senior Associate Customer services in the branch are trained with all the process related to customer service within specified TAT</li></ul>
Possess a superior knowledge of branch customer service management and provide training to the customer service team as and when needed.
<ul><li>Provide training to the customer services team as and when needed and solve difficulties beyond their expertise.</li><li>Proactively identify areas for professional development of self and undertake development activities.</li><li>Seek out opportunities to remain current with all developments in professional field.</li><li>Hold meetings with staff and assess their performance and your teams overall performance on a regular basis.</li><li>Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.</li><li>Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities.</li></ul>
Education and Experience Requirements<ul><li> 
Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
</li><li>At least 6 years of relevant experience, preferably within a highly rated international bank.</li><li>Well-informed of branch customer service practices and regulations</li></ul>
Required Special Skills<ul><li> 
Excellent oral and written communication skills (including report writing) in English and Arabic.</li><li>Good interpersonal and presentation skills.</li><li>Understanding of the relevant laws, regulations, and practices.</li><li>Ability to make decisions and follow through with initiatives.</li><li>Personal integrity and self-management.</li><li>Planning, organising, and analytical ability.</li><li>Results oriented.</li><li>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li></ul></div>

Manager Customer Services (Qatarization)

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