customer service manager

IDFC FIRST Bank

<div>
 <strong>
  Job Requirements
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  Job Requirements
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  Role/Job Title:
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 Associate Customer Service Manager
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  Function/Department:
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 Rural Banking
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  Job Purpose
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 The role entails managing and scaling up the retail banking business for the branch managing operations and resources in the most cost efficient and technology effective manner. The role bearer would lead customer service and branch operations for a designated branch and be responsible for the daily branch upkeep. This role is the central custodian of all Rural Banking documents for the branch and provides operational support for Rural and semi urban Retail products. The role bearer is primarily accountable for ensuring seamless maintaining of customer life cycle, fulfilling customer requests and providing best-in class service.
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  Responsibilities
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  Roles &amp; Responsibilities:
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 </strong>
 <ul>
  <li>
   Responsible for day-to-day operations and administration of the Branch, ensuring strict compliance with Bank's policies and procedures.
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   Responsible for branch operations and service delivery to the customers of a designated branch in our rural network.
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   Data entry of application forms, creation of customer IDs, accounts, etc.
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   File / document checking including KYC checking, application forms and loan document verification.
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   Handling cash and clearing transactions.
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   Maintaining good audit rating for the branch.
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   Work towards ensuring best in class service delivery at the branch for external and internal customers.
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   Work as an effective business partner in strategizing and driving the implementation of critical operational and regulatory practices for the branch such as compliance, Lending operations and operational risk.
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   Oversee quality initiatives across operations team for optimization of processes in order to improve TAT and upgradation of SLAs.
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   Employ tools such as automation and digitization to increase process efficiency.
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  Education Qualification
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 Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate
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  Experience:
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 2 to 5 years of relevant experience in Banking or allied Business.
</div>


Associate Customer Service Manager

Mashreq

<div>
 <p>
  Job Purpose
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 </p>
 <ol>
  <li>
   Facilitate with the day to day quality checks &amp; governance activities for Corporate CSU / CX
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   Ensuring proper check &amp; balances in place for all CSU related Risk &amp; operational activities from a control &amp; risk perspective such as RCSA , Quality BCP , Access Management reviews.
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   Acting as a Governance specialists for timely execution of tasks &amp; checks and development of processes and systems that would mitigate / eliminate risks and ensure smooth execution of CCSU team &amp; or Wholesale CX as per defined roles &amp; KPIs
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  <li>
   Facilitate the CX Governance head with formulating and executing governance tasks
  </li>
 </ol>
 <p>
  <br/>
 </p>
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  Key result Areas
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 </p>
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 <ul>
  <li>
   To ensure quality checks as per units defined process&rsquo; and KPIs
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   To manage call center , CRM &amp; other related applications and ensure all are according to the policy parameters.
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   To ensure all activities are managed timely &amp; effectively by governance team as per audit requirement &amp; in line with Unit&rsquo;s SOPs
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   Review of logical security and system access controls and authorities.
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   Review of RCSA Risk parameters
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   Timely execution of RCSA testing as per defined frequency
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   Finalization &amp; constant monitoring of BIA &amp; BCP
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   Oversee the onboarding &amp; training of new joiners within CSU
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   Formulise training plans
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   Managing platforms &amp; execution of multiple VOCs across wholesale CX
  </li>
 </ul>
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 <p>
  Knowledge, Skills and Experience
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 </p>
 <ol>
  <li>
   University graduate (Preferably with some quality assurance / Internal control / Audit background in a service environment)
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   Bilingual (English &amp; Arabic)
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   Min 5 years experience in financial institution with Customer Service / Call Center experience.
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   Knowledge of the efficient working of Corporate Products , process &amp; Bank systems
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   Familiarity with VOC platforms
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   Hands on experience with NPS , NES
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   Excellent communication skills.
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   Knowledge of Corporate products, process, audit control and system information is essential
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  Same Posting Description for Internal and External Candidates
 </p>
</div>


Customer Service Manager

Stryker

<p></p><div><div><div><div><div><p>ISTANBUL, ISTANBUL, 34810, TR
</p></div><div><p><b>Job details</b></p>
<div><div><div>Work flexibility: Hybrid</div>
<div>Req ID: R536849
</div><div>Employee type: Full Time
</div><div>Job category: Customer Services
</div><div>Travel: 10%
</div><div>Relocation: No
</div></div></div><div><div>
</div></div><div></div><div><p>Related content</p>
</div></div></div></div><div></div><div><div><div>Why join Stryker?</div>
<div><div>Looking for a place that values your unique talents? Discover Stryker's award-winning culture.<br>
<br>
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards &ndash; not to mention various social and recreational activities, all of which are location specific.
</div><div>Job description</div>
<div><div><div><b><i>The Job's Mission</i></b></div><div>
To manage the Customer Care area within the Customer Logistics Function in Turkiye (including Customer Care for Joint Replacement, Trauma, NV, Sports Med, Medical, NSE, Surgical and Endoscopy and ProCare Customer Services and all other orders for disposable products). This encompasses the entire operational process related to the specific area, ensuring a &ldquo;Best in Class&rdquo; organization is created and maintained through implementing solutions to further develop, maintain and improve customer satisfaction, reduce cost and optimize inventory.</div><div></div><div><b><i>
What You Will Do</i></b></div><ul><li>
Support the Customer Logistics strategy for Turkiye. This will require the provision of a detailed operational review of all processes, procedures, methods and tools to determine adequacy to meet the performance objectives of the department.</li><li>
Take full responsibility for your area and ensure all Customer Service, operational, efficiency &amp; financial KPIs are monitored effectively and targets achieved.</li><li>
Manage the day to day operational relationship with our key customers.</li><li>
Manage your team ensuring that the best talent is sourced, developed, managed and engaged leading to a highly motivated team environment that meets and exceeds business expectations.</li><li>
Take ownership and participate in projects, resulting in increasing customer satisfaction, increasing efficiency, lower costs and optimized inventory levels.</li><li>
Implement &amp; maintain a culture of continuous improvement of service provided to our customers.</li><li>
Build and maintain relationships with other Enabling Functions such as Finance, RAQA, Sales, while driving leverage opportunities across the areas.</li><li>
Ensure all Compliance, SOX, FCPA and Quality policies are implemented and applied in your area and robust procedures, work instructions, trainings are in place.</li></ul><div></div><div><b><i>
W</i></b><b><i>hat You Need</i></b></div><ul><li>
B.S. Degree in a relevant field.</li><li>
Advanced English skills.</li><li>
Experience in operations or logistics including a customer facing role.</li><li>
Experience in people and project management.</li><li>
Ability to communicate in a highly effective manner and work both independently and as part of a team on assignments.</li><li>
Ability to work on their own initiative, prioritizing and organizing workload.</li></ul></div></div>
<div>Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.</div></div></div></div></div></div><p></p>

Associate Customer Service Manager - Operations

Unilever

<div><p><b>Wellbeing Collective India &ndash; Assistant Distribution Planning and Customer Service Manager (WL1C/1D)</b></p><p></p><p><b>
Background on Wellbeing Collective</b></p><p>
Wellbeing Collective is a strategic Unilever global business unit established to capture the growth opportunity in the &euro;140bn global consumer health segment defined by Vitamins, Minerals, and Supplements (VMS) product category. Our ambition is to build a &euro;5bn business globally; and be a global top 3 player within this space.</p><p>
As of today, our brands include Equilibra in Italy; OLLY, SmartyPants, Liquid IV, Onnit, Welly and Nutrafol in the US with ~&euro;2.3 bn in turnover. We have established a presence in India with a ~&euro;1.5million in turnover through Liquid IV. Our ambition is to double our business YoY and exceed &euro;20million by 2030.
</p><p><b>Job Description Overview</b></p><p>
This role will allow you to join an exciting and entrepreneurial team, whilst reporting directly to the Head of e-Commerce Customer Operations of Hindustan Unilever Limited and dotted line to Wellbeing Collective Supply Chain Manager (APAC). This is a fast-growing business unit with an agile, collaborative team with a strong bias for action mindset. This role is based in Dehli, primary responsibility is to lead the distribution planning and customer service operations for Liquid IV India.</p><p></p><p><b>
Key Accountabilities &amp; Job Responsibilities:</b></p><p><b>
Distribution Planner</b></p><p>
To lead the distribution planning of Wellbeing Collective (Liquid IV) in India. To execute and track downstream allocations to our depots as per demand requirements. KPI Management</p><p>
Allocation % of orders &gt; 95%</p><p>
To execute any depot transitions within our network of inventory To execute factory to central depot dispatches basis of supply plan by co-ordinating between HUL Logstics team and Factory (CM &ndash; TLS) Daily monitoring &amp; execution of ad-hoc movements between central depot to other depots to ensure the downstream depots are sufficiently stock up as per the SLA</p><p></p><p><b>
Customer Services</b></p><p>
To be a single POC representative for LIV and work closely with the KAMs/B&amp;W customer service to monitor and ensure smooth execution of customer orders Highlight any additional requirements from customers to the Supply Planner for incremental supplies KPI Management</p><p>
DR &gt; 95%</p><p>
Allocation to invoicing &gt; 99%
</p><p>To lead Customer service operations by monitoring / executing actions such as pricing discrepancies, order mismatch, depot transitions and etc To manage returns and credits of customers</p><p></p><p><b>
Job requirements:</b></p><p></p><p>
Background in distribution planning and customer service is preferred. Commercially savvy and oriented with strong business mindset and attention for detail is a key attribute Familiar with ERP (SAP) systems. Proficiency in Microsoft Office Suite (Excel, PowerPoint). Detail oriented. Ability to effectively handle multiple tasks at the same time. Excellent written and verbal communication skills. Ability to work cross functionally and across different cultures is important. Collaborative, constructive, positive and open mindset to investigate, experiment will be critical for this fast-growing business. Logical, structured thinking for problem solving will be required for day-to-day job Inquisitive, willingness to learn and ability to handle change in fast-paced environment</p></div>

Assistant Distribution Planning and Customer Service Manager

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