customer service officer

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 JOB TITLE
 
 
 
 Customer Service Officer (On Ground) | Majid Al Futtaim Entertainment | Operations
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 To provide exceptional food and beverage service to VOX Cinemas guests, ensuring a high standard of hospitality and a memorable cinema experience.
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Greet customers warmly and create a friendly, welcoming environment.
 </li>
 <li>
 Assist guests with ticket purchases, seat selections, and promotions at the counter or via digital kiosks.
 </li>
 <li>
 Handle cash, card, and digital transactions accurately using the POS system.
 </li>
 <li>
 Provide detailed information about movie schedules, cinema services, loyalty programs, and ongoing promotions.
 </li>
 <li>
 Upsell tickets, combo deals, and retail items to maximize revenue.
 </li>
 <li>
 Respond professionally to customer inquiries, feedback, and complaints to ensure a positive experience.
 </li>
 <li>
 Ensure the box office, lobby, and customer service counters are clean, organized, and presentable at all times.
 </li>
 <li>
 Monitor customer flow and provide assistance to avoid queues or delays.
 </li>
 <li>
 Coordinate with cinema operations and F&amp;B teams to ensure smooth service and guest satisfaction.
 </li>
 <li>
 Maintain accurate records of transactions, refunds, and reports as required.
 </li>
 <li>
 Follow all company policies regarding hygiene, health, safety, and data security.
 </li>
 <li>
 Support colleagues and other departments during peak times, special events, and promotions.
 </li>
 <li>
 Uphold VOX Cinemas and Majid Al Futtaim Entertainment service standards at all times.
 </li>
 </ul>
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Minimum 1 year of experience in F&amp;B or hospitality; cinema or restaurant experience preferred.
 </li>
 <li>
 Strong communication and customer service skills, with a friendly and professional attitude.
 </li>
 <li>
 Ability to work under pressure in a fast-paced, guest-facing environment.
 </li>
 <li>
 Flexible to work shifts, including evenings, weekends, and public holidays.
 </li>
 <li>
 Adherence to hygiene, grooming, and uniform standards at all times.
 </li>
 </ul>
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Customer Service Officer

VFS Global

Officer &ndash; Operations (Submission Officer) Organization: VFS Global Services Pvt. Ltd. Designation: Officer &ndash; Operations Department: Operations Reports to: Deputy Manager &ndash; Operations Employment Type: Full-time, Contract Location: 128 East 32nd St New York, 10016 (Onsite)OverviewVFS Global is seeking a highly organized, detail‑oriented Officer &ndash; Operations (Submission Officer) to support visa application processing and overall center operations. This role is responsible for managing the full submission cycle, ensuring data accuracy, delivering excellent customer service, coordinating administrative tasks, and supporting senior staff and operational projects. This is a fast-paced, customer-facing role with opportunities for professional growth.Key ResponsibilitiesVisa &amp; Submission Operations<ul><li>Scrutinize and collect visa applications, ensuring completeness and accuracy.</li><li>Maintain organized records, databases, and submission documentation.</li><li>Perform timely and error-free data entry and application processing.</li><li>Manage passport logistics and coordinate handovers with consulates, applicants, or logistics partners.</li><li>Adhere strictly to SOPs, compliance requirements, and mandated turnaround times (TAT).</li><li>Respond to applicant inquiries via in‑person interaction, email, or phone.</li><li>Promote and deliver Value Added Services (VAS) and encourage customer feedback.</li></ul>Customer Service &amp; Front Office<ul><li>Provide professional and courteous support to applicants throughout the visa process.</li><li>Handle queries, complaints, and customer issues efficiently.</li><li>Ensure a positive experience and high satisfaction scores at the Visa Application Centre.</li></ul>Administrative &amp; Office Support<ul><li>Assist with event coordination, logistics, scheduling, and general office management.</li><li>Perform data entry, create documents using MS Office/Google Suite, and maintain accurate records.</li><li>Provide personal assistant support to senior staff when required.</li><li>Support internal operational projects, including WB Project tasks.</li></ul>Compliance, Safety &amp; Sustainability<ul><li>Handle cash and bank transactions (if assigned) with 100% accuracy.</li><li>Follow environmental, health, and safety guidelines.</li><li>Support organizational sustainability efforts.</li></ul>Key Performance Indicators (KPIs)<ul><li>Productivity and task completion accuracy</li><li>Customer satisfaction and reduced complaint rates</li><li>Compliance with TAT, SOPs, and training requirements</li><li>VAS conversion performance</li><li>Reduction of processing errors and strong internal certification scores</li><li>Reliable attendance and timely reporting</li></ul>Qualifications &amp; ExperienceEducation:<ul><li>Minimum: Currently pursuing graduation (12 years of formal education)</li><li>Preferred: Bachelor&rsquo;s degree or global equivalent</li></ul>Experience:<ul><li>Minimum 6 months in customer service</li><li>0&ndash;12 months in travel &amp; tourism preferred</li><li>Experience in administrative support, data entry, or event coordination is beneficial</li></ul>Skills &amp; CompetenciesTechnical Skills<ul><li>Basic computer knowledge; proficiency in MS Office and Google Suite</li><li>Strong customer service and communication skills</li><li>Good typing speed and high attention to detail</li><li>Ability to handle queries and complaints effectively</li><li>Process improvement mindset</li><li>Operations, project management, and B2C customer interaction skills</li></ul>Behavioral Competencies<ul><li>Quality and service orientation</li><li>Teamwork and collaboration</li><li>Problem-solving and results-driven mindset</li><li>Effective communication and networking</li><li>Leadership and accountability</li><li>Sensitivity to diversity and customer needs</li></ul>Additional Requirements<ul><li>Fluency in English and local language</li><li>Knowledge of an additional international language is an advantage</li></ul>Benefits<ul><li>Health, dental, vision &amp; life insurance</li><li>Paid Time Off (Annual &amp; Sick Leave)</li><li>Referral Bonus Program</li><li>Commute Benefits Program</li></ul>Schedule<ul><li>Onsite role</li><li>Monday&ndash;Friday</li><li>8‑hour shift (Overtime may be required)</li></ul>Job Types: Full-time, ContractPay: From $22.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Education:<ul><li>Associate (Preferred)</li></ul>Experience:<ul><li>Customer service: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Submission Officer - Visa Application Centre

Human Capital HR Solutions

Human Capital HR SolutionsLocation :KarachiJob descriptionCustomer Officer &ndash; Import &amp; Export Documentation / Customer CareLocation: Port Qasim, KarachiIndustry : Maritime and logistics (A Joint Venture between Dubai and Pakistan)Employment Type: Full-TimeQualification: Minimum BachelorsHuman capital HR Solutions, is looking for a Customer Officer to support its operations at Port Qasim. This role is ideal for individuals with strong communication skills who can effectively handle customer interactions and documentation related to import and export processes.Key Responsibilities:Handle customer queries and provide timely and professional responsesCoordinate with clients regarding import and export documentationEnsure accurate preparation and processing of required documentsMaintain clear and consistent communication with internal teams and customersProvide excellent customer service and resolve issues efficientlyKeep records of customer interactions and documentationRequirements:Strong verbal and written communication skillsCustomer-focused mindset with a professional attitudeBasic understanding of documentation processes (training can be provided)Ability to manage multiple tasks and meet deadlinesProficient in MS Office (Word, Excel, Outlook)1 to 2 years of experience in customer service or similar roleWhat We Offer:Opportunity to work in an international business environmentExposure to import and export documentation processesProfessional growth and learning opportunitiesCompetitive salary packageHow to Apply:Send your CV to: careers1.hc@gmail.comCC: careers@humancapitalintl.comSubject Line: &ldquo;Customer Officer &ndash; Import &amp; Export Documentation / Customer Care&rdquo;Job Type: Full-timeWork Location: In personWork Location: In person

Customer Care Officer – Import & Export Documentation

AD Ports Group

<div>
 
 Job Description
 
 
 
 Senior Officer Licensing is responsible for the efficient and accurate processing of online licensing, permits and NOC applications within the Licensing Division. This role involves detailed review of applications, document verification, system troubleshooting, data management, and effective communication with both internal and external stakeholders
 
 
 
 Responsibilities
 
 
 
 
 Core Responsibilities:
 
 
 
 
 Application Processing:
 
 
 
 <ul>
 <li>
 Conduct thorough reviews of online applications for various ADM service like Marine craft and Vessels and other related services.
 </li>
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 Verify the accuracy and completeness of uploaded information and documents.
 </li>
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 Identify and address any discrepancies or missing information within applications.
 </li>
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 Build strong customer relationships through clear and effective communication regarding application status, requirements, and necessary actions.
 </li>
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 Provide exceptional customer service by addressing customer inquiries and concerns promptly and professionally.
 </li>
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 Actively listen to customer feedback to identify opportunities for improvement and enhance customer satisfaction.
 
 
 </li>
 </ul>
 
 Communication and Coordination:
 
 
 
 <ul>
 <li>
 Collaborate with internal stakeholders to ensure efficient and timely resolution of customer issues.
 </li>
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 Conduct face-to-face meetings or virtual interactions with customers as needed to gather information, address concerns, and build trust.
 </li>
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 Work closely with Senior Manager of Licensing and Senior Licensing Specialists to address complex cases or requests, ensuring a seamless customer experience.
 
 
 </li>
 </ul>
 
 System Management:
 
 
 
 <ul>
 <li>
 Collaborate with IT support to resolve technical issues affecting both customer and employee portals and other IT requirements.
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 Maintain a strong understanding of the licensing system and its functionalities.
 
 
 </li>
 </ul>
 
 Data Management:
 
 
 
 <ul>
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 Accurately enter and update fine/violation information into the designated portal.
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 Generate and maintain comprehensive statistics related to Licensing Division services.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Educational and Technical Qualifications:
 
 
 High school diploma with Basic computer skills
 
 
 Language Skills: Fluency in English and Arabic
 
 
 Years of Experience:
 
 
 Fresh graduates are encouraged to apply or
 
 
 High school diploma with a minimum of 3-year experience in a customer-facing or administrative role
 
 
 Nature of Experience: Willingness to learn about the maritime or licensing field
</div>

Senior Officer – Licensing

British Council

<div>We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.
We connect. We inspire.
Role title: Customer Service &amp; Sales Officer &ndash; Join an Exceptional Team
Do you enjoy helping people reach their goals? Are you energised by face‑to‑face interactions and creating positive experiences? this is your opportunity to join a highly skilled, supportive, and people‑focused team at the British Council.
We&rsquo;re seeking a Customer Service &amp; Sales Officer to welcome students, guide them through their learning options, and play a key role in the ongoing success of our Teaching Centre.
Why Join Us?
Professional Growth &amp; Development Learn from experts in customer engagement, sales, and education, with continuous opportunities to expand your skills and advance your career.
A Culture That Values You We are committed to well‑being, inclusion, and ongoing improvement. Your ideas will be heard, and your contribution will help shape an exceptional learner experience.
Be Part of a High‑Performing Team Join a collaborative, experienced group known for delivering excellence and supporting one another to achieve meaningful results for thousands of learners.
Role Purpose
You&rsquo;ll ensure every student &mdash; whether new or returning &mdash; receives attentive, informed, and professional support. Your work will help drive enrolments, contribute to centre targets, and uphold the British Council&rsquo;s reputation for quality and trust.
Main Accountabilities
You will engage with students and parents both in person and through various communication channels, responding to enquiries and guiding them through the registration process. In every interaction, you will uphold the British Council&rsquo;s commitment to delivering a welcoming and professional experience.
A key part of your role will be supporting enrolment growth. This includes conducting consultations, managing and nurturing leads, following up on interest, and contributing to monthly sales targets. You will also play an active role in marketing‑related activities that help strengthen student engagement and awareness.
To keep the Teaching Centre running smoothly, you will handle essential operational and administrative tasks. This includes accurate data entry, payment processing, coordinating surveys, and supporting day‑to‑day activities that ensure an efficient and well‑organised environment for students and staff.
Qualifications &amp; Experience
Essentials:
<ul><li>Comprehensive, proven experience as a customer service executive
</li><li>Self-motivated with a results-driven approach
</li><li>Excellent command of English &ndash; written and spoken &ndash; to connect confidently and clearly.
</li><li>University degree
</li></ul>Desirables:
<ul><li>Customer Service Professional Qualification
</li><li>Relevant qualification or training undertaken in Sales
</li></ul><ul><li>Hands-on experience with CRM software is a plus
</li></ul>Important Information
<ul><li>Number of positions: 2
</li><li>Location: 6th of October, Egypt
</li></ul><ul><li>Gross monthly salary: 16,600 EGP
</li></ul><ul><li>Job type: Full time
</li><li>Contract type: Fixed Term Contract (FTC)
</li></ul><ul><li>Deadline to receive applications: 11 August 2026
</li></ul><ul><li>Working conditions: 7.5 working hours per day for rotational shifts between 12 pm and 7:30 pm, with 2 days off. 
</li></ul>This role is only open for candidates who have the right to live and work in the job location.
Please note that all applications should be submitted in English only. It is advisable to apply in advance to avoid any technical issues at the last moment
A connected and trusted UK in a more connected and trusted world.
Equality, Diversity and Inclusion Statement
We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. 
Safeguarding Statement
The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council&rsquo;s Safeguarding policies for Adults and Children.
If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org</div>

Customer Service and Sales Officer

HungerStation | هنقرستيشن

<div>
 
 
 Rider Administration
 
 
 <ul>
 <li>
 Manage the end-to-end onboarding and offboarding process for riders.
 </li>
 <li>
 Collect, verify, and upload necessary documents (IDs, contracts, license copies, etc.).
 </li>
 <li>
 Coordinate with vendors and internal teams for rider replacements or updates.
 </li>
 </ul>
 
 
 Asset Handling
 
 
 <ul>
 <li>
 Issue, track, and recover rider assets such as delivery devices, uniforms, fuel cards, and car keys.
 </li>
 <li>
 Update asset records and report discrepancies to the Asset Control Associate and Regional Supervisor.
 </li>
 </ul>
 
 
 Petty Cash and Financial Admin
 
 
 <ul>
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 Handle and record petty cash usage for site-level rider needs (fuel, repairs, emergencies).
 </li>
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 Submit expense reports with supporting documents and ensure compliance with cash handling policies.
 </li>
 </ul>
 
 
 Car and Rider Coordination
 
 
 <ul>
 <li>
 Support onboarding of leased vehicles, coordinate with drivers, and report vehicle-related issues.
 </li>
 <li>
 Log vehicle usage, accident reports, and transfer activities in alignment with SOPs.
 </li>
 </ul>
 
 
 Compliance and Reporting
 
 
 <ul>
 <li>
 Ensure riders are briefed on policy updates and compliance requirements.
 </li>
 <li>
 Prepare and submit daily reports on onboarding status, asset movements, petty cash usage, and incidents.
 </li>
 </ul>
 
 
 Support Site Operations
 
 
 <ul>
 <li>
 Act as the point of contact for rider admin support during assigned shifts.
 </li>
 <li>
 Coordinate with Safety, Facility, and P&amp;L teams for escalated issues or cross-functional needs.
 </li>
 <li>
 Support replacement coverage during officer leave or peak times.
 </li>
 </ul>
 
 
 
 
 
 Governance and Resilience:
 
 
 <ul>
 <li>
 Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
 </li>
 <li>
 Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
 </li>
 <li>
 Uphold a high-performance working environment and promote HS&rsquo;s Values.
 </li>
 </ul>
 
 
 
 
 
 Knowledge and Experience:
 
 
 <ul>
 <li>
 2+ years of experience in fleet admin, HR support, or operations coordination roles.
 </li>
 <li>
 Familiarity with onboarding processes, documentation handling, and petty cash procedures.
 </li>
 <li>
 Strong attention to detail, documentation, and accuracy.
 </li>
 <li>
 Good communication and coordination abilities.
 </li>
 <li>
 Proficient in Microsoft Office and reporting tools.
 </li>
 </ul>
 
 
 
 
 
 Education and Certifications:
 
 
 <ul>
 <li>
 High Diploma in Logistics, Business, or any other related field.
 </li>
 </ul>
 
 
 
</div>

Last Mile Support Officer

<div>
 
 
 Rider Administration
 
 
 <ul>
 <li>
 Manage the end-to-end onboarding and offboarding process for riders.
 </li>
 <li>
 Collect, verify, and upload necessary documents (IDs, contracts, license copies, etc.).
 </li>
 <li>
 Coordinate with vendors and internal teams for rider replacements or updates.
 </li>
 </ul>
 
 
 Asset Handling
 
 
 <ul>
 <li>
 Issue, track, and recover rider assets such as delivery devices, uniforms, fuel cards, and car keys.
 </li>
 <li>
 Update asset records and report discrepancies to the Asset Control Associate and Regional Supervisor.
 </li>
 </ul>
 
 
 Petty Cash and Financial Admin
 
 
 <ul>
 <li>
 Handle and record petty cash usage for site-level rider needs (fuel, repairs, emergencies).
 </li>
 <li>
 Submit expense reports with supporting documents and ensure compliance with cash handling policies.
 </li>
 </ul>
 
 
 Car and Rider Coordination
 
 
 <ul>
 <li>
 Support onboarding of leased vehicles, coordinate with drivers, and report vehicle-related issues.
 </li>
 <li>
 Log vehicle usage, accident reports, and transfer activities in alignment with SOPs.
 </li>
 </ul>
 
 
 Compliance and Reporting
 
 
 <ul>
 <li>
 Ensure riders are briefed on policy updates and compliance requirements.
 </li>
 <li>
 Prepare and submit daily reports on onboarding status, asset movements, petty cash usage, and incidents.
 </li>
 </ul>
 
 
 Support Site Operations
 
 
 <ul>
 <li>
 Act as the point of contact for rider admin support during assigned shifts.
 </li>
 <li>
 Coordinate with Safety, Facility, and P&amp;L teams for escalated issues or cross-functional needs.
 </li>
 <li>
 Support replacement coverage during officer leave or peak times.
 </li>
 </ul>
 
 
 
 
 
 Governance and Resilience:
 
 
 <ul>
 <li>
 Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
 </li>
 <li>
 Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
 </li>
 <li>
 Uphold a high-performance working environment and promote HS&rsquo;s Values.
 </li>
 </ul>
 
 
 
 
 
 Knowledge and Experience:
 
 
 <ul>
 <li>
 2+ years of experience in fleet admin, HR support, or operations coordination roles.
 </li>
 <li>
 Familiarity with onboarding processes, documentation handling, and petty cash procedures.
 </li>
 <li>
 Strong attention to detail, documentation, and accuracy.
 </li>
 <li>
 Good communication and coordination abilities.
 </li>
 <li>
 Proficient in Microsoft Office and reporting tools.
 </li>
 </ul>
 
 
 
 
 
 Education and Certifications:
 
 
 <ul>
 <li>
 High Diploma in Logistics, Business, or any other related field.
 </li>
 </ul>
</div>

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10000 customer service officer jobs Near Me

Customer Service Officer

Submission Officer - Visa Application Centre

Customer Care Officer – Import & Export Documentation

Senior Officer – Licensing

Customer Service and Sales Officer

Last Mile Support Officer

Last Mile Support Officer