customer service officer

An Nafay Associates

Job DescriptionResolve customer complaints and warranty cases received by phone, mail, email, fax, and social media. Communicate with customers directly to resolve issues and follow up when necessary. Handling of complaints provision of advice on any arising questions and the recommendation of upselling services. Making a significant contribution to customer retention and thus to their company's profitability.Duties and Requirements of After Sales Complaint Officer1. Attend calls or read messages by social media of customer complaints, and warranty issues.2. Handle customer complaints &amp; issues promptly and accurately3. Assist customers with after-sales service issues (spare parts &amp; repairs)4. Provision of advice on any arising questions and the recommendation of upselling services.5. Record customer complaints6. Liaise closely with pertinent departments to resolve the issue7. Assign jobs to field engineers8. Track technical staff for resolution of the complains9. Arrangements of required parts for complaints10. Collection of payments received by technical field staff11. Excellent customer service skills12. Good team player, mature, independent, multi-tasker, initiative, meticulous, proactive and positive working attitude13. Minimum qualification Intermediate14. Proficient in MS Office applications (Word &amp; Excel)Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>

CUSTOMER SERVICE OFFICER

Gargash Group

Direct message the job poster from Gargash GroupThe Service Officer is responsible for assisting customers with all aspects of automotive leasing, from initial inquiries to contract completion. This job's primary goal will be to provide exceptional customer service, maintain strong relationships with clients, and ensure a smooth leasing process. Responsibilities <ul><li>Provide exceptional customer service to clients seeking automotive leasing options.</li><li>Assist customers in understanding the leasing process, including vehicle selection, financing options, and lease terms.</li><li>Respond to customer inquiries promptly and effectively, both in person and through various communication channels (phone, email, etc.).</li><li>Conduct thorough needs assessments to understand customers' preferences, requirements, and budget constraints.</li><li>Present and explain available vehicle leasing options to customers, highlighting features, benefits, and pricing details.</li><li>Collaborate with finance and sales departments to ensure accurate and timely completion of lease applications and contracts.</li><li>Conduct credit checks and review financial information to assess customers' eligibility for leasing.</li><li>Negotiate lease terms and conditions, including pricing, mileage limits, and maintenance packages, while adhering to company policies and guidelines.</li><li>Prepare leasing contracts, ensuring accuracy and compliance with legal and regulatory requirements.</li><li>Coordinate vehicle delivery and explain lease terms and vehicle features to customers upon delivery.</li><li>Address customer concerns or issues promptly and effectively, striving to resolve them in a satisfactory manner.</li><li>Maintain up-to-date knowledge of automotive leasing trends, industry regulations, and competitive offerings.</li><li>Build and maintain strong relationships with existing and potential customers, providing ongoing support and fostering customer loyalty.</li><li>Collaborate with the marketing team to promote leasing services through various channels, such as social media, events, and advertisements.</li><li>Assist in organising and conducting leasing events and promotions to generate leads and increase leasing portfolio.</li><li>Uphold company values throughout business practices and utilise sound judgment in decision making.</li><li>Any other additional duties as may be required by management based on needs of the business.</li></ul> Requirements <ul><li>A minimum of 1-3 years working experience in a similar role.</li><li>Proven experience in customer service or sales roles, preferably within the automotive industry</li></ul> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Administrative and Customer Service</li></ul> Industries <ul><li>Executive Offices</li></ul>Location: Dubai, United Arab Emirates

Customer Service Officer

Al Khial Cleaner

Excellent communication skills in English &amp; Tagalog.Ability to formulate &amp; prioritize the tasks.Answering inbound calls of customers who are calling to enquire for laundry services/products.Constantly updating self on product/services knowledge.Communicating with the customers in a polite and helpful manner over the phone.Coordination with the field team to schedule pickup/delivery.Have a sound knowledge of Dubai &amp; Abu Dhabi area's.Booking appointments using WhatsApp/calling &amp; updating customer database.Managing COD &amp; online payment.The patience and ability to engage customers in conversation. Good sales ability.Working knowledge of relevant computer software.Excellent interpersonal and problem solving skillsThe ability to handle rejection and stress in soliciting customers.Previous experience in delivery company is preferable.Job Type: Full-timePay: From AED2,000.00 per monthAbility to commute/relocate:<ul><li>Ajman: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>customer service: 1 year (Required)</li></ul>

Working Panda

Company: Working Panda Work Mode: On-site (Mumbai) | Full-time | PermanentAbout the RoleWorking Panda is hiring Customer Support Associates for an International Voice &amp; Chat Process with one of our leading global telecom clients. You&rsquo;ll handle customer queries over calls and live chat, delivering professional, accurate, and friendly service to ensure complete satisfaction.This is a great opportunity for freshers or experienced professionals looking to build a stable career in international customer support.Key Responsibilities<ul><li>Handle inbound calls and chat from international customers.</li><li>Provide quick, accurate resolutions related to services, billing, or account queries.</li><li>Maintain professional communication and empathetic tone.</li><li>Log and update all interactions accurately in the CRM system.</li><li>Follow process guidelines, quality parameters, and compliance standards.</li><li>Meet defined performance metrics such as quality, productivity, and CSAT.</li></ul>Eligibility Criteria<ul><li>Education: Undergraduate / Graduate (any stream).</li><li>Experience: Freshers and candidates with up to 12 months of international BPO experience are eligible.</li><li>Skills Required:</li><li>Excellent English communication (spoken &amp; written).</li><li>Strong interpersonal and problem-solving skills.</li><li>Basic computer proficiency and typing speed.</li><li>Other Requirements:</li><li>Comfortable with 24x7 rotational shifts (including night shifts &amp; rotational week-offs).</li><li>Must be currently residing in Mumbai (no relocation or remote options).</li></ul>Compensation Structure<ul><li>Annual CTC: Up to &#8377;4.5 LPA</li><li>Training Period Pay: &#8377;30,000 (in-hand during training)</li><li>Post-Training Pay: &#8377;34,000 (including variable pay)</li><li>Additional Fixed Payout: &#8377;5,000 per month</li><li>Incentives: Up to &#8377;15,000 monthly floor incentives + performance-based PMI rewards</li></ul>Note: Final compensation depends on assessment and communication proficiency.Selection Process<ul><li>HR Screening (Profile &amp; Communication Check)</li><li>Voice and Accent / Communication Assessment</li><li>Operations Round (Process Fitment &amp; Stability Check)</li></ul>Shortlisted candidates will be notified of further steps via email or call.Shifts &amp; Work Schedule<ul><li>5 days working, 2 rotational week-offs</li><li>24x7 rotational shifts (including night hours as per process)</li><li>Work from Office &ndash; Mumbai</li></ul>Perks &amp; Benefits<ul><li>One-way cab facility (within company-defined boundary).</li><li>Structured training and quick onboarding.</li><li>Exposure to international processes.</li><li>Career growth and long-term stability.</li><li>Additional company benefits as per policy.</li></ul>Job Types: Full-time, Permanent, FresherPay: &#8377;400,000.00 - &#8377;450,000.00 per monthBenefits:<ul><li>Commuter assistance</li><li>Health insurance</li><li>Life insurance</li><li>Provident Fund</li></ul>Work Location: In person

Apollo Motorhome Holidays Pty

thl strives to hire the most qualified candidate for any job, which may include someone already employed by the company. We invite and encourage internal applicants to apply for internal job opportunities. Please also share this with your network if you know of anyone who could be interested and has the suitable background, skills and experiences. Ready to Hit the Road? Start Immediately! Join a fun and supportive company culture Ongoing training and support provided Uniforms included Who Are We? We arethl, a global tourism operator and the largest commercial RV rental operator worldwide. Following our merger with Apollo Tourism & Leisure in November 2022, we have become a leader in the RV industry, spanning manufacturing, rental, and retail sectors. Atthl, we value diversity and welcome talent from all backgrounds to join us in revolutionizing the RV industry. What We Do Simply put, we're memory makers or, facilitators of amazing memories. We believe road trips are the best way to holiday! We know RVs inside and out. Well we should we've been building, renting and selling them for over 35 years across Australia, New Zealand, the USA, Canada, the UK and Europe. Phew that's a lot of places. What We Can Offer This role will see you delivering exceptional service to our rental guests by guiding them through the vehicle hand over and return. This will include completing rental contracts, selling ancillary products (reduction options, tables & chairs etc), vehicle demonstrations (don't worry we'll teach you what you need to know) etc. Guest experience is a high priority for our team and is at the heart of our core values so, it's important you share in our vision of providing exceptional service and ensuring our guests leave happy and eager to get on the road to experience their holiday adventure. Given we're in Tourism we are a 7-day operation so, you need to be okay with working weekends and public holidays. The good news is we have an attractive commission structure for ancillary sales. We're eager to find those who love a good road trip and have some of the following qualities and experience in: <ul> <li>Customer service or sales.</li> <li>A valid open driver's license is a must (you'll need this to drive our RV's).</li> <li>You like to go above and beyond to make somebodies day.</li> <li>You maintain a positive attitude and handle challenges with ease.</li> <li>You're great with time management and you like a fast-paced environment.</li> <li>You're creative with communication and a great listener (English isn't the first language for some of our guests).</li> <li>It would be amazing if you spoke German or another European language but it isn't necessary.</li> <li>Proficiency in using technology and apps is required.</li> <li>You are comfortable managing conflict and skilled in negotiation, and</li> <li>You believe teamwork is dream work.</li> </ul> We walk the talk when it comes to ensuring our product quality meets our guests' expectations so training will be provided. One Last Thing So if this sounds like you and you could rock , what are you waiting for? Apply Now We are an equal opportunity employer and we aim to recruit a diverse range of people with a diverse range of talents to help us achieve our goals. All applicants must have the right to work in Australia. Thank you for your application. Note that only selected candidates will be contacted.

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 Job Description
 
 
 
 Core Responsibilities
 
 
 <ul>
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 Actively sell/cross-sell asset and liability products to new and existing customers
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 Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
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 Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)
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 Encourage customers to build their balances with the bank in order to migrate to higher customer programs
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 Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres
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 Educate Classic and Advantage customers about automated channels including ATM, call centre and NBAD online and promote their migration to these channels
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 Attract new customers to branch through personal relations and existing customer referrals
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 Respond to call center regarding customer inquiries forwarded
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 Meet individual sales targets
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 Participate in and potentially lead daily retail sales team meetings
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 <li>
 Online &amp; Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls &amp; carryout online demonstration and assist with mobile app demo and customer download
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 NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
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 Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
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 High School graduated
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 2 years&rsquo; relevant experience in banking sector.
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 Familiarity with bank products, customer experience and related policies and procedures
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 </ul>
</div>

Madi International

Overview Madi International is seeking a dedicated and professional Customer Service Officer to join our team. In this role, you will play a key part in delivering outstanding service and support to our clients, ensuring their satisfaction and enhancing their overall experience with the brand. The ideal candidate is organized, responsive, and committed to maintaining high service standards. Responsibilities <ul><li>Respond to customer inquiries via phone, email, and in person in a professional and timely manner</li><li>Process orders, returns, and service requests accurately</li><li>Resolve customer complaints with a solution-oriented approach</li><li>Maintain customer records and update information in the CRM system</li><li>Provide information on products, services, and promotions</li><li>Coordinate with internal teams to ensure customer satisfaction</li><li>Uphold Madi International's standards of customer care and professionalism</li></ul> Qualifications <ul><li>1-2 years of experience in customer service or a similar role</li><li>Strong communication skills in both English and Arabic</li><li>High school diploma or higher education (bachelors degree is a plus)</li><li>Proficiency in Microsoft Office and CRM systems</li><li>Excellent problem-solving skills and attention to detail</li><li>Positive attitude and ability to work as part of a team</li><li>Passion for the beauty and wellness industry is a plus</li></ul> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Other</li></ul> Industries <ul><li>Cosmetics</li></ul>Get notified about new Customer Service Officer jobs in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates.

Customer Service Officer-Corporate Office

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CUSTOMER SERVICE OFFICER

Customer Service Officer

Customer Service Officer

Customer Service Officer

Customer Service Officer

Customer Service Officer

Customer Service Officer-Corporate Office