customer service officer

Gargash Group

Direct message the job poster from Gargash GroupThe Service Officer is responsible for assisting customers with all aspects of automotive leasing, from initial inquiries to contract completion. This job's primary goal will be to provide exceptional customer service, maintain strong relationships with clients, and ensure a smooth leasing process. Responsibilities <ul><li>Provide exceptional customer service to clients seeking automotive leasing options.</li><li>Assist customers in understanding the leasing process, including vehicle selection, financing options, and lease terms.</li><li>Respond to customer inquiries promptly and effectively, both in person and through various communication channels (phone, email, etc.).</li><li>Conduct thorough needs assessments to understand customers' preferences, requirements, and budget constraints.</li><li>Present and explain available vehicle leasing options to customers, highlighting features, benefits, and pricing details.</li><li>Collaborate with finance and sales departments to ensure accurate and timely completion of lease applications and contracts.</li><li>Conduct credit checks and review financial information to assess customers' eligibility for leasing.</li><li>Negotiate lease terms and conditions, including pricing, mileage limits, and maintenance packages, while adhering to company policies and guidelines.</li><li>Prepare leasing contracts, ensuring accuracy and compliance with legal and regulatory requirements.</li><li>Coordinate vehicle delivery and explain lease terms and vehicle features to customers upon delivery.</li><li>Address customer concerns or issues promptly and effectively, striving to resolve them in a satisfactory manner.</li><li>Maintain up-to-date knowledge of automotive leasing trends, industry regulations, and competitive offerings.</li><li>Build and maintain strong relationships with existing and potential customers, providing ongoing support and fostering customer loyalty.</li><li>Collaborate with the marketing team to promote leasing services through various channels, such as social media, events, and advertisements.</li><li>Assist in organising and conducting leasing events and promotions to generate leads and increase leasing portfolio.</li><li>Uphold company values throughout business practices and utilise sound judgment in decision making.</li><li>Any other additional duties as may be required by management based on needs of the business.</li></ul> Requirements <ul><li>A minimum of 1-3 years working experience in a similar role.</li><li>Proven experience in customer service or sales roles, preferably within the automotive industry</li></ul> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Administrative and Customer Service</li></ul> Industries <ul><li>Executive Offices</li></ul>Location: Dubai, United Arab Emirates

Customer Service Officer

An Nafay Associates

Job Description:Resolve customer complaints and warranty cases received by phone &amp; WhatsApp. Communicate with customers directly to resolve issues and follow up when necessary. Handling of complaints provision of advice on any arising questions and the recommendation of upselling services. Making a significant contribution to customer retention and thus to their company's profitability.Duties and Requirements of After Sales Complaint Officer1. Attend calls or read messages by WhatsApp of customer complaints, and warranty issues.2. Handle customer complaints &amp; issues promptly and accurately3. Assist customers with after-sales service issues (spare parts &amp; repairs)4. Provision of advice on any arising questions and the recommendation of upselling services.5. Record customer complaints6. Assign jobs to field technicians7. Track technical staff for resolution of the complains8. Arrangements of required parts for complaints9. Collection of payments received by technical field staff10. Excellent customer service skills11. Good team player, mature, independent, multi-tasker, initiative, meticulous, proactive and positive working attitude12. Minimum qualification Intermediate13. Proficient in MS Office applications (Word &amp; Excel)Note: This position is for male applicants only.Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthExperience:<ul><li>After Sales Service Representative: 2 years (Required)</li></ul>Location:<ul><li>Korangi (Preferred)</li></ul>Work Location: In person

CUSTOMER SERVICE OFFICER

Lumi | لومي

<div>
 
 
 
 About the role:
 
 
 
 
 
 
 
 The ideal candidate is responsible for ensuring high levels of sales and customer satisfaction for the respective Car Rental branch through team management, customer interactions, cash management, and service delivery in line with corporate guidelines.
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Contributes to the development of regional sales plans and leads the sales activities for the respective branch to achieve the agreed sales targets.
 </li>
 <li>
 Monitors and reviews the sales results for the branch to assess adherence to the targets, and take necessary corrective actions for course correction.
 </li>
 <li>
 Leads the implementation of the customer delight initiatives at the branch and monitors the customer delight scores.
 </li>
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 Ensures that all customer transactions are executed in line with corporate guidelines, and any customer issues are addressed appropriately and promptly.
 </li>
 <li>
 Manages high-level customer escalations or issues arising out of transactional situations to ensure the Branch counter targets are achieved.
 </li>
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 Performs other responsibilities and tasks as directed by the Senior Manager - Regional Rental in order to meet department objectives.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 <ul>
 <li>
 At least 1 - 3 years of relevant work experience
 </li>
 <li>
 Diploma / Bachelor degree in management field is preferred
 </li>
 <li>
 Excellent knowledge of Microsoft office
 </li>
 <li>
 Excellent communication skills.
 </li>
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 English language is a plus.
 </li>
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 Good customer service etiquette and excellent verbal, written, and interpersonal skills
 </li>
 <li>
 Ability to multitask, organize, and prioritize work
 </li>
 </ul>
 
 
</div>

Modon

<div>
 
 
 
 Job Purpose
 
 
 
 
 The Customer Service Lead will manage and enhance the customer experience at the Velodrome, focusing on booking management, event coordination, and venue operations. This role oversees the front-of-house team, implements service strategies, manages booking and CRM systems, and ensures smooth day-to-day operations and major events. The role also involves maintaining service standards, staff training, and compliance with safety and operational procedures.
 
 
 
 
 
 
 
 R
 
 1. Leadership &amp; Team Management
 
 
 <ul>
 <li>
 Lead, motivate, and develop the Customer Service team to deliver consistent, high-quality service.
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 <li>
 Set service standards and KPIs; monitor and ensure achievement.
 </li>
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 Support Duty Managers in rota planning, peak times coverage, and professional development.
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 Conduct coaching, mentoring, performance reviews, and regular 1:1 meetings.
 </li>
 <li>
 Approve leave and manage personnel-related tasks for front-of-house staff.
 </li>
 </ul>
 
 
 2. Customer Experience &amp; Booking Management
 
 
 <ul>
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 Manage all booking systems, memberships, and CRM processes ensuring accuracy and smooth operation.
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 Oversee customer feedback channels (surveys, complaints, CRM) and implement improvements.
 </li>
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 Act as escalation point for complex complaints and critical incidents.
 </li>
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 Ensure accessibility and inclusivity for all visitors, including People of Determination.
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 Check and maintain all literature, advertised programs, and online booking information.
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 Coordinate communications with customers pre- and post-booking for upselling and engagement.
 </li>
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 Manage venue merchandise, stock, and financial transactions linked to bookings and services.
 </li>
 </ul>
 
 
 3. Operations &amp; Systems Management
 
 
 <ul>
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 Maintain POS and FOH computer systems, providing staff training as needed.
 </li>
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 Oversee day-to-day front-of-house operations in alignment with venue schedules and events.
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 Ensure compliance with Standard Operating Procedures (SOPs) and Emergency Action Plans.
 </li>
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 Manage critical incident response when required.
 </li>
 </ul>
 
 
 4. Event &amp; Stakeholder Support
 
 
 <ul>
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 Oversee customer-facing aspects of events, including registration, accreditation, and ticketing.
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 Coordinate with internal teams to ensure smooth event execution.
 </li>
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 Build and maintain relationships with cycling clubs, schools, federations, and community partners.
 </li>
 </ul>
 
 
 5. Compliance &amp; Governance
 
 
 <ul>
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 Ensure all customer service activities comply with Health &amp; Safety, Equality, Financial, and Sustainability policies.
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 Monitor audits, quality assurance, and incident reports; implement corrective actions.
 </li>
 </ul>
 
 
 6. General Responsibilities
 
 
 <ul>
 <li>
 Adhere to Modon policies and procedures, including Health &amp; Safety, Financial Regulations, Equality &amp; Diversity, and Sustainability.
 </li>
 </ul>
 
 
 Qualifications &amp; Skills:
 
 
 <ul>
 <li>
 Fluent in English; Arabic or other languages advantageous.
 </li>
 <li>
 Degree or Diploma in Business, Sports Management, Hospitality, or related field.
 </li>
 <li>
 First Aid certification preferred; Defibrillator and Health &amp; Safety training advantageous.
 </li>
 </ul>
 
 
 Experience &amp; Competencies:
 
 
 <ul>
 <li>
 6&ndash;8 years in customer service leadership, preferably in sports, leisure, or event venues.
 </li>
 <li>
 Proven track record managing front-of-house teams in high-volume environments.
 </li>
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 Knowledge of booking, membership, Direct Debit, admission, and CRM systems.
 </li>
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 Financial acumen, cash handling, and reporting experience.
 </li>
 <li>
 Strong communication, interpersonal, and conflict resolution skills.
 </li>
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 Ability to operate professionally during high-pressure events.
 </li>
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 Customer-focused, organized, and flexible to work evenings, weekends, and extended shifts.
 </li>
 <li>
 Cultural sensitivity, inclusivity, and ability to promote venue services effectively.
 </li>
 <li>
 Understanding of Health &amp; Safety legislation relevant to venue operations.
 </li>
 </ul>
 
 
</div>

Yugn

Job purpose - Primarily responsible for Secondary Transportation &amp; Warehousing (2 - 3 depots depending upon geography). Driving cost efficiencies along with customer satisfaction.Key Job Responsibilities - Secondary Freight Management : Responsible for Managing Secondary Transportation, i.e. Depotto Distributors &#61623; Ensure on time execution in full &#61623; Need to ensure transportation cost by monitoring Vehicle Utilization on daily basis and driving max utilization across locations. &#61623; Driving Performance metrics e.g. Indent Vs Placement, Truck Utilization,Vehicle upsizing, Transit Time Adherence, Shortage/ Damages Index etc.Warehouse Management &amp; Customer Service : &#61623; Managing multiple depot locations &#61623; Ensure daily executions of orders and unloading of primary vehicles &#61623; Implement new processes and systems in depots &ndash; for automation and modernization &#61623; Warehouse Cost Management &#61623; Labor efficiencies/productivities at depots &#61623; Ensure freshness of stocks by following FEFO and early liquidation &#61623; Execute Depot as per SOPs and put in controls to ensure compliance &#61623; Ensure Depot Compliance - Depot Audits. &#61623; Ensure Safety and Hygiene at depots.Others : &#61623; Knowledge in SAP and MS Office &#61623; Vendor Management experience &#61623; Coordination with other stake holders like Sales, Finance, Audit etc. &#61623; Open to relocation.Education Qualification - Graduation/ Post Graduation in Management / Supply chain.Experience (in years) - At least 5 years&rsquo; experience in logistics from FMCG industry and in case of MBA from good management school the lesser work experience is acceptable.Job Type: Full-timeWork Location: In person

Customer service Officer

Apollo Motorhome Holidays Pty

thl strives to hire the most qualified candidate for any job, which may include someone already employed by the company. We invite and encourage internal applicants to apply for internal job opportunities. Please also share this with your network if you know of anyone who could be interested and has the suitable background, skills and experiences. Ready to Hit the Road? Start Immediately! Join a fun and supportive company culture Ongoing training and support provided Uniforms included Who Are We? We arethl, a global tourism operator and the largest commercial RV rental operator worldwide. Following our merger with Apollo Tourism & Leisure in November 2022, we have become a leader in the RV industry, spanning manufacturing, rental, and retail sectors. Atthl, we value diversity and welcome talent from all backgrounds to join us in revolutionizing the RV industry. What We Do Simply put, we're memory makers or, facilitators of amazing memories. We believe road trips are the best way to holiday! We know RVs inside and out. Well we should we've been building, renting and selling them for over 35 years across Australia, New Zealand, the USA, Canada, the UK and Europe. Phew that's a lot of places. What We Can Offer This role will see you delivering exceptional service to our rental guests by guiding them through the vehicle hand over and return. This will include completing rental contracts, selling ancillary products (reduction options, tables & chairs etc), vehicle demonstrations (don't worry we'll teach you what you need to know) etc. Guest experience is a high priority for our team and is at the heart of our core values so, it's important you share in our vision of providing exceptional service and ensuring our guests leave happy and eager to get on the road to experience their holiday adventure. Given we're in Tourism we are a 7-day operation so, you need to be okay with working weekends and public holidays. The good news is we have an attractive commission structure for ancillary sales. We're eager to find those who love a good road trip and have some of the following qualities and experience in: <ul> <li>Customer service or sales.</li> <li>A valid open driver's license is a must (you'll need this to drive our RV's).</li> <li>You like to go above and beyond to make somebodies day.</li> <li>You maintain a positive attitude and handle challenges with ease.</li> <li>You're great with time management and you like a fast-paced environment.</li> <li>You're creative with communication and a great listener (English isn't the first language for some of our guests).</li> <li>It would be amazing if you spoke German or another European language but it isn't necessary.</li> <li>Proficiency in using technology and apps is required.</li> <li>You are comfortable managing conflict and skilled in negotiation, and</li> <li>You believe teamwork is dream work.</li> </ul> We walk the talk when it comes to ensuring our product quality meets our guests' expectations so training will be provided. One Last Thing So if this sounds like you and you could rock , what are you waiting for? Apply Now We are an equal opportunity employer and we aim to recruit a diverse range of people with a diverse range of talents to help us achieve our goals. All applicants must have the right to work in Australia. Thank you for your application. Note that only selected candidates will be contacted.

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 Job Description
 
 
 
 Core Responsibilities
 
 
 <ul>
 <li>
 Actively sell/cross-sell asset and liability products to new and existing customers
 </li>
 <li>
 Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
 </li>
 <li>
 Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)
 </li>
 <li>
 Encourage customers to build their balances with the bank in order to migrate to higher customer programs
 </li>
 <li>
 Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres
 </li>
 <li>
 Educate Classic and Advantage customers about automated channels including ATM, call centre and NBAD online and promote their migration to these channels
 </li>
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 Attract new customers to branch through personal relations and existing customer referrals
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 <li>
 Respond to call center regarding customer inquiries forwarded
 </li>
 <li>
 Meet individual sales targets
 </li>
 <li>
 Participate in and potentially lead daily retail sales team meetings
 </li>
 <li>
 Online &amp; Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls &amp; carryout online demonstration and assist with mobile app demo and customer download
 </li>
 <li>
 NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
 </li>
 <li>
 Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School graduated
 </li>
 <li>
 2 years&rsquo; relevant experience in banking sector.
 </li>
 <li>
 Familiarity with bank products, customer experience and related policies and procedures
 </li>
 </ul>
</div>

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