customer service officer

AGILE HR

<p><b>Job Title:</b> Customer Service Officer</p><p><b>Location:</b> Phase VII, DHA Karachi</p><p><b>Shift: </b>Morning</p><p><b>Company: </b>Vehicle Tracking</p><p><b>We&rsquo;re hiring</b> energetic and detail-oriented individuals to join our <b>Fleet Operations Team</b>!<br/>You&rsquo;ll monitor vehicles via GPS, coordinate with drivers, handle alerts, and maintain fleet performance reports.</p><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree (fresh grads welcome)</li><li>0&ndash;1 year of experience in a similar role</li><li>Strong communication in English &amp; Urdu</li><li>Proficient in MS Office</li><li>Proactive and team-oriented</li></ul><p>Job Types: Full-time, Fresher</p><p>Pay: Rs40,000.00 - Rs45,000.00 per month</p><p>Work Location: In person</p>

Customer Service Officer

Gargash Group

<div>
 <p>
  <strong>
   JOB OVERVIEW
  </strong>
 </p>
 <p>
  The Service Officer is responsible for assisting customers with all aspects of automotive leasing, from initial inquiries to contract completion. This job&rsquo;s primary goal will be to provide exceptional customer service, maintain strong relationships with clients, and ensure a smooth leasing process.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   KEY DUTIES AND RESPONSIBILITIES
  </strong>
 </p>
 <ul>
  <li>
   Provide exceptional customer service to clients seeking automotive leasing options.
  </li>
  <li>
   Assist customers in understanding the leasing process, including vehicle selection, financing options, and lease terms.
  </li>
  <li>
   Respond to customer inquiries promptly and effectively, both in person and through various communication channels (phone, email, etc.).
  </li>
  <li>
   Conduct thorough needs assessments to understand customers' preferences, requirements, and budget constraints.
  </li>
  <li>
   Present and explain available vehicle leasing options to customers, highlighting features, benefits, and pricing details.
  </li>
  <li>
   Collaborate with finance and sales departments to ensure accurate and timely completion of lease applications and contracts.
  </li>
  <li>
   Conduct credit checks and review financial information to assess customers' eligibility for leasing.
  </li>
  <li>
   Negotiate lease terms and conditions, including pricing, mileage limits, and maintenance packages, while adhering to company policies and guidelines.
  </li>
  <li>
   Prepare leasing contracts, ensuring accuracy and compliance with legal and regulatory requirements.
  </li>
  <li>
   Coordinate vehicle delivery and explain lease terms and vehicle features to customers upon delivery.
  </li>
  <li>
   Address customer concerns or issues promptly and effectively, striving to resolve them in a satisfactory manner.
  </li>
  <li>
   Maintain up-to-date knowledge of automotive leasing trends, industry regulations, and competitive offerings.
  </li>
  <li>
   Build and maintain strong relationships with existing and potential customers, providing ongoing support and fostering customer loyalty
  </li>
  <li>
   Collaborate with the marketing team to promote leasing services through various channels, such as social media, events, and advertisements.
  </li>
  <li>
   Assist in organising and conducting leasing events and promotions to generate leads and increase leasing portfolio.
  </li>
  <li>
   Uphold company values throughout business practices and utilise sound judgment in decision making.
  </li>
  <li>
   Any other additional duties as may be required by management based on needs of the business.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   REQUIREMENTS
  </strong>
 </p>
 <ul>
  <li>
   A minimum of 1-3 years working experience in a similar role.
  </li>
  <li>
   Proven experience in customer service or sales roles, preferably within the automotive industry
  </li>
 </ul>
 <p>
 </p>
</div>


MedNet Global Healthcare Solutions LLC

<div>
 <p>
  <strong>
   Senior Customer Service Officer &ndash; Medical Call Center (MCC) - (MNGHS)
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  As a member of Munich Re the MedNet Group is a leading Third-Party Administrator across the MEA region. We are currently seeking to hire a
  <strong>
   &ldquo;Senior Officer &ndash; Medical Call Center (MCC)&rdquo;,
  </strong>
  to provide exceptional customer service support to customers and/or insured members. Will handle high volume of incoming calls, chats and emails inquiries, requests, and complaints, ensure prompt and effective resolution while maintain a high level of customer satisfaction. As a senior officer you will also act as a mentor and provide guidance to junior team members and new joiners onboarding, fostering a positive collaborative team environment in accordance with the company&rsquo;s and department code of conduct and policies &amp; procedures and participate and assists in department activities and tasks as and when requested.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Your Role:
  </strong>
 </p>
 <p>
  <strong>
   <u>
    Customer Interaction:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Show strong communication skills, active listening and showing empathy to customer enquiries, concerns, and complaints, and provide accurate and appropriate information and/or resolution.
  </li>
  <li>
   Handle complex customer inquiries, complaints, and escalations.
  </li>
 </ul>
 <p>
  <strong>
   <u>
    Problem-solving and Issue Resolution:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Analyse and resolve complex customer issues effectively, utilizing available resources (systems and tools), knowledge base, and using advanced problem-solving skills, by following the standard operating procedures to ensure consistent and efficient handling of customer enquiries and complaints.
  </li>
 </ul>
 <p>
  <strong>
   <u>
    Product Knowledge:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Develop and maintain a comprehensive understanding of the organization&rsquo;s products or services, including features, table of benefits, terms, and conditions&hellip;etc.
  </li>
  <li>
   Stay up to date with customer servicing updates, company applications to provide accurate and relevant information to customers and/or insured members.
  </li>
 </ul>
 <p>
  <strong>
   <u>
    Team Collaboration:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Collaborate with team members, supervisors/team leaders, and other departments to share knowledge, seek assistance and provide feedback on customer issues.
  </li>
 </ul>
 <p>
  <strong>
   <u>
    Escalation Management:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Handle escalated customer issues and complaints that cannot be resolved at initial contact, ensuring proper follow-up and resolution.
  </li>
 </ul>
 <p>
  <strong>
   <u>
    Customer Satisfaction and Quality Assurance:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Strive to achieve and exceed customer satisfaction and key performance indicators (KPIs) targets by delivering exceptional customer service through maintaining adherence to SLAs and KPIs and a positive customer experience tend to participate in quality assurance activities and feedback upon requested to ensure adherence to service standards and identify areas of improvement.
  </li>
 </ul>
 <p>
  <strong>
   <u>
    Process Improvement:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Support and collaborate in identifying opportunities for process improvement and provide suggestions to enhance efficiency and effectiveness of customer service operations, by being updated on industry best practices and trends and following the company and department policies ad procedure and ensure code of conduct is always applied.
  </li>
 </ul>
 <p>
  <strong>
   <u>
    Adaptability and Resilience:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Adapt to changing circumstances, customer demands, and business requirements, while maintaining composure and professionalism in challenging situations.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Your profile:
  </strong>
 </p>
 <p>
  <strong>
   Minimum Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in business administration and/or any equivalent; additional certifications or education in customer service is a plus.
  </li>
  <li>
   Excellent interpersonal and verbal and written communication skills (Arabic would be an advantage)
  </li>
  <li>
   Strong problem-solving and critical thinking skills and abilities
  </li>
  <li>
   Ability to handle high volume of calls and work under pressure in a fast-paced environment.
  </li>
  <li>
   Proficiency in using customer service software, systems, and any other relevant tools.
  </li>
  <li>
   Computer Literacy is required.
  </li>
  <li>
   Ability to work flexible hours /shift base, including evening, overnight, weekend, and holidays as per the business requirements
  </li>
 </ul>
 <p>
  <strong>
   Minimum Experience:
  </strong>
 </p>
 <ul>
  <li>
   2-3 years proven experience in a customer service role, preferably in a contact center or call center environment. Experience in the insurance and healthcare industry is a plus.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   *Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunities employer.
  </strong>
 </p>
 <p>
 </p>
</div>


Senior Customer Service Officer

ruya

<div>
 <p>
  The Customer Service Officer&rsquo;s primary responsibility is to provide an outstanding customer experience by taking ownership of resolution for all customer needs. They will interact with customers across a variety of channels (primarily inbound and outbound calls and digital channels) and take ownership for resolving the customer&rsquo;s query / issue and communication around this.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Main Duties and Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Drive customer satisfaction through exceptional service. Deliver resolution to requests and issues through a variety of channels, by actively listening to understand the customer&rsquo;s needs.
  </li>
  <li>
   Take ownership of providing resolution to customers
  </li>
  <li>
   De-escalate situations involving dissatisfied customers, offering assistance and support with service recovery to clients if needed.
  </li>
  <li>
   Develop a strong, value-added relationship with current and prospective customers by engaging in conversations that uncover their current and future financial needs.
  </li>
  <li>
   Increase customer satisfaction scores by consistently providing top-notch service that anticipates, and resolves needs seamlessly.
  </li>
  <li>
   Achieve customer loyalty as a key driver of sustainable growth, through client retention policy and tools.
  </li>
  <li>
   Striving for continuous learning and development to enhance skills and knowledge and attend assigned trainings.
  </li>
  <li>
   Participating in regular performance reviews and actively seeking feedback for improvement.
  </li>
  <li>
   Understanding clients&rsquo; financial needs and address at the same time, educating customers about our products and services offered and to cross sell bank products to the customers if required.
  </li>
 </ul>
</div>


Al Ahram Beverages Company

<div>
 <p>
  <strong>
   Job Purpose
  </strong>
 </p>
 <p>
  Acts as a liaison between the company and customers and assists with orders, complaints, and inquiries to ensure customer satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Duties and Responsibilities
  </strong>
 </p>
 <ol>
  <li>
   Takes orders through online platforms, emails or directly from the account manager.
  </li>
  <li>
   Informs customers in case of any out-of-stock products.
  </li>
  <li>
   Replies to all customer inquiries on anything related to the company&rsquo;s products.
  </li>
  <li>
   Informs account managers in case of any client credit issues to be resolved.
  </li>
  <li>
   Inputs email orders on the SAP system and replies with data on the delivery date and product availability.
  </li>
  <li>
   Sends a report to account managers three times a day regarding any issues with customers that can be resolved from their side, such as credit issues.
  </li>
  <li>
   Handles orders from plants (primary distribution) as well as orders for non-alcoholic beverages (NAB) and alcoholic beverages (AB) and PepsiCo.
  </li>
  <li>
   Follows up on all orders on the Business to Business system and informs customers in case of any issues.
  </li>
  <li>
   Send some orders to primary distribution.
  </li>
  <li>
   Handles all service complaints related to sales, drivers, and technicians. Inputs data on the system and informs the relevant teams to ensure that the issue is resolved on time based on service level agreement terms.
  </li>
  <li>
   Aligns with the supply chain department in case of complaints related to product shortages.
  </li>
  <li>
   Informs distribution manager of any issues related to delivery of products, such as inaccurate quantity.
  </li>
  <li>
   Handles and informs the quality team about finished goods&rsquo; complaints from consumer or customer or warehouses. Awaits feedback and reports any quality issues to the management.
  </li>
  <li>
   Handles complaints related to material-handling equipment. Registers complaints and informs the relevant parties.
  </li>
  <li>
   Ensures installation and de-installation of assets (fridge or draught) based on customer requests.
  </li>
  <li>
   Handles any visibility issues in collaboration with the marketing team.
  </li>
  <li>
   Conducts a &ldquo;voice of customer&rdquo; survey by calling customers and asking about their satisfaction and recommendations. Suggests action plans based on the survey results.
  </li>
  <li>
   Performs a maintenance survey by asking clients about the performance of the maintenance team.
  </li>
  <li>
   Updates and sends case fail rate (CFR) report to the supply chain team.
  </li>
  <li>
   Updates the performance dashboard with information on all the received calls, abandoned calls (reasons: agent, queue, other), and sales orders.
  </li>
  <li>
   Updates the PepsiCo dashboard with data on the number of orders for PepsiCo, volume in hectoliter, etc.
  </li>
  <li>
   Updates the complaints dashboard including: complaint sources, analysis versus the previous year, complaint per product, complaint per factory, etc.
  </li>
  <li>
   Updates the customer request order report and sends it to the sales team on a daily basis.
  </li>
  <li>
   Develops monthly maintenance and installation survey reports.
  </li>
 </ol>
 <p>
  Disclaimer: Other duties assigned as needed.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Education &amp; Experiences
  </strong>
 </p>
 <p>
  <strong>
   Educational Background:
  </strong>
  Bachelor degree in Business Administration is preferable
 </p>
 <p>
  <strong>
   Years of Experience:
  </strong>
  0 -2 years of experience in in managing Call Center\Customer Service function.
 </p>
 <p>
  <strong>
   Qualifications &amp; Other Requirements:
  </strong>
 </p>
 <p>
  Excellent command of English Language
 </p>
 <p>
  Skills in Microsoft (Excel &amp; PowerPoint), Power Bi is a plus
 </p>
 <p>
  Profound knowledge of ERP\Quality systems, preferably SAP
 </p>
 <p>
  Profound Knowledge of CRM systems, preferably Salesforce
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Personal Skills
  </strong>
 </p>
 <ul>
  <li>
   Proactive
  </li>
  <li>
   Self-motivated
  </li>
  <li>
   Customer and Detailed oriented
  </li>
  <li>
   Interpersonal\communication skills
  </li>
  <li>
   Negotiation skills
  </li>
  <li>
   Problem solving and Decision maker; able to respond swiftly to arising issues take quick decisions.
  </li>
  <li>
   Able to manage stress and motivates
  </li>
 </ul>
</div>


First Abu Dhabi Bank (FAB)

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Core Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Actively sell/cross-sell asset and liability products to new and existing customers
  </li>
  <li>
   Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
  </li>
  <li>
   Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)
  </li>
  <li>
   Encourage customers to build their balances with the bank in order to migrate to higher customer programs
  </li>
  <li>
   Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres
  </li>
  <li>
   Educate Classic and Advantage customers about automated channels including ATM, call centre and NBAD online and promote their migration to these channels
  </li>
  <li>
   Attract new customers to branch through personal relations and existing customer referrals
  </li>
  <li>
   Respond to call center regarding customer inquiries forwarded
  </li>
  <li>
   Meet individual sales targets
  </li>
  <li>
   Participate in and potentially lead daily retail sales team meetings
  </li>
  <li>
   Online &amp; Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls &amp; carryout online demonstration and assist with mobile app demo and customer download
  </li>
  <li>
   NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
  </li>
  <li>
   Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School graduated
  </li>
  <li>
   2 years&rsquo; relevant experience in banking sector.
  </li>
  <li>
   Familiarity with bank products, customer experience and related policies and procedures
  </li>
 </ul>
</div>


bankfab

<p></p><div><ul><div>Full-time</div><div></div><div>
Sub Division: PB Sales &amp; Distribution</div><div>
Division: Consumer Banking Group - UAE</div></ul><div><div><div><div><h2 class="jobSectionHeader"><b>
Company Description</b></h2></div><div><div>
First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2></div><div><p>
Core Responsibilities</p><ul><li>
Actively sell/cross-sell asset and liability products to new and existing customers</li><li>
Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit</li><li>
Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)</li><li>
Encourage customers to build their balances with the bank in order to migrate to higher customer programs</li><li>
Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres</li><li>
Educate Classic and Advantage customers about automated channels including ATM, call centre and NBAD online and promote their migration to these channels</li><li>
Attract new customers to branch through personal relations and existing customer referrals</li><li>
Respond to call center regarding customer inquiries forwarded</li><li>
Meet individual sales targets</li><li>
Participate in and potentially lead daily retail sales team meetings</li><li>
Online &amp; Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls &amp; carryout online demonstration and assist with mobile app demo and customer download</li><li>
NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.</li><li>
Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><ul><li>
High School graduated</li><li>
2 years&rsquo; relevant experience in banking sector.</li><li>
Familiarity with bank products, customer experience and related policies and procedures</li></ul></div></div></div><div><p>
I'm interested</p></div><p>
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