customer service officer

UNIVERSAL LOGISTICS SERVICES (PRIVATE) LIMITED

We&rsquo;re Hiring: Customer Service Officer &ndash; KarachiAre you passionate about delivering exceptional customer experiences and want to grow in the logistics industry?Join UPS Pakistan and become part of a global leader known for world-class service and innovationWhat We&rsquo;re Looking For<ul><li>1&ndash;2 years of experience in customer service (logistics/courier experience is a plus)</li><li>Bachelor&rsquo;s degree is must</li><li>Strong communication skills &ndash; calls, emails &amp; customer handling</li><li>A proactive mindset with strong teamwork abilities</li></ul>Your Key Responsibilities:<ul><li>Handle customer queries related to import/export &amp; shipment tracking</li><li>Ensure quick and effective resolution of issues &amp; complaints</li><li>Identify opportunities and generate leads for sales</li><li>Create airway bills and coordinate with operations teams</li></ul>Perks &amp; Benefits:<ul><li>Fuel</li><li>Medical Insurance</li><li>Performance-Based Incentives</li></ul>Location: KarachiApply Now: upspakistanhr@ups.comTake the next step in your career with UPS &ndash; where growth meets opportunity!Pay: Rs50,000.00 - Rs55,000.00 per monthWork Location: In person

Customer Service Officer

Elegant Laundry & Dry Cleaners LLC

&middot; Follow up internal and external customers to achieve monthly sales target, increase sales turnover by adding new laundry orders.&middot; Support branch staff to manager daily laundry operation.&middot; Prepare sales quotation and negotiate new laundry contract.&middot; Handle social media activities and conduct brand awareness activities&middot; Conduct customer loyalty and retention activities.&middot; Manager delivery scheduling and customer order scheduling with staff and drivers.&middot; Manage online orders, update order status.&middot; Telemarketing and accrue new customers / monitor and update google, social media marketing.&middot; Follow up new customer inquiries and convert in to sales/ Handle web and google inquires.Biling , invoicing, credit follw upPrapering Driver working shedule and cordinater supplier ordersInvoiceing and payment collectionobtaining customer reviews and fedbackJob Type: Full-timePay: AED2,000.00 - AED3,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>Customer Service : 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

MedNet Egypt L.L.C

<div>
 
 
 MedNet Egypt
 
 is one of the leading managed care service organisations that cater to healthcare needs
 
 .
 
 We are looking for a skilled
 
 Officer - Medical Customer Service
 
 will be responsible for providing exceptional customer service support to customers and/or insured members. Handle high volume of incoming calls, chats and emails inquiries, and complaints, ensuring prompt and effective resolution while maintaining a high level of customer satisfaction.
 
 
 
 
 
 
 Your Job:
 
 
 
 
 
 <ul>
 <li>
 Handle inbound and outbound communication via phone, chat, and email to address customer and member inquiries, complaints, and requests.
 </li>
 <li>
 Deliver high-quality customer service by listening actively, showing empathy, and providing accurate and timely resolutions.
 </li>
 <li>
 Follow standard procedures and company guidelines to resolve issues professionally and consistently.
 </li>
 <li>
 Document all interactions accurately with proper wrap-up notes and logs after each call or chat.
 </li>
 <li>
 Develop in-depth product knowledge, including policies, benefits, terms, and updates to provide accurate information.
 </li>
 <li>
 Support outbound campaigns, including follow-ups, courtesy calls, satisfaction checks, and clarification requests.
 </li>
 <li>
 Collaborate with internal teams and support departments to ensure efficient service delivery and issue resolution.
 </li>
 <li>
 Contribute to a positive team culture, participating in department tasks and fostering continuous improvement.
 </li>
 <li>
 Meet and exceed performance KPIs, such as CSAT, FCR, AHT, and quality assurance scores.
 </li>
 <li>
 Adapt to shift work, including evenings, weekends, and holidays, as per business requirements.
 </li>
 <li>
 Maintain professionalism and resilience in high-pressure situations and when dealing with challenging customers.
 </li>
 <li>
 Comply with internal policies, procedures, and the company&rsquo;s code of conduct at all times.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Your Profile:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration or a related field; medical background is a plus.
 </li>
 <li>
 6 months to 2 years of customer service experience, preferably in a call center or contact center environment.
 </li>
 <li>
 Experience in the healthcare or insurance industry is preferred.
 </li>
 <li>
 Excellent English communication skills, both verbal and written.
 </li>
 <li>
 Strong interpersonal and problem-solving abilities with a customer-first approach.
 </li>
 <li>
 Proficiency in customer service software and tools; computer literacy is required.
 </li>
 <li>
 Ability to handle high call volumes and perform well under pressure.
 </li>
 <li>
 Flexible to work shifts, including evenings, nights, weekends, and public holidays.
 </li>
 <li>
 Empathy, adaptability, and resilience in dynamic, customer-focused environments.
 </li>
 </ul>
 
 
</div>

Medical Customer Service Officer

Avery Dennison

<div>Company Description 
About Avery Dennison 
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible&trade; products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste and mitigate loss, advance sustainability, circularity and transparency and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide &mdash; including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive &mdash; we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2025 were $8.9 billion. Learn more at www.averydennison.com. 
Job Description 
YOUR RESPONSIBILITIES WILL INCLUDE:<ul><li>
To coordinate with the sales and production stakeholders and other functional stakeholders to ensure timely delivery of quality goods and services.</li><li>
To timely respond to customer enquiries and requests via all modes of communication.</li><li>
To handle customer complaints according to the Company procedures and service standard.</li><li>
To communicate with customers and vendors regarding the latest development of the customers and work with Customer Service Supervisor to maintain updated customer profile information.</li><li>
To use the updated standard forms and to work with Customer Service Supervisor to maintain updated records as required by ISO procedures (e.g. order forms etc.).</li><li>
To acknowledge customers on new orders by email and forward it to the Central Order Desk in case missing.</li><li>
To check the customer order information.</li><li>
To Coordinate and follow up with the customers for unclean orders to resolve in a timely manner.</li><li>
To Coordinate with GPD for the new item setup.</li><li>
To Coordinate with finance for new customer account setup along with form and necessary documents.</li><li>
To check the data and release in the system as per customer order forms.</li><li>
To coordinate with the customers in case of data issues like non availability or incorrect.</li><li>
To send the layouts to the customers for approval and inform the Order Management Team for processing after approval.</li><li>
To share the Proforma Invoices with the customers for official Purchase Order or advanced payment arrangement.</li><li>
To share the daily dispatch details with the customers.</li><li>
To share the overall open orders status with the customers (bi-weekly, weekly or fortnightly basis).</li><li>
Assist supervisor to investigate the root cause of CCR(Customer Complaint Record) and work out corrective action.</li><li>
Ensure to follow the SOPs and Business Rules related to the Customer Services Department.</li></ul> 

Qualifications 
The Customer Services Officer will have experience as a customer relations professional, working across business and geographical boundaries for a publicly traded company. Background/experience in customer relations is a plus. He/she must be able to meet the following criteria:<ul><li>
Bachelor&rsquo;s degree with 4-5 years of Experience in handling corporate customers preferably in an export industry</li><li>
Active Listening and Communication skills</li><li>
Empathy and Patience</li><li>
Responsiveness</li><li>
Emotional Intelligence</li><li>
Integrity</li><li>
Analytical skills</li><li>
Grip on Google tools</li><li>
Decision Making skills</li><li>
Time Management</li></ul> 

Additional Information 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.</div>

Senior Customer Service Officer

HRPSP - Your Strategic HR Partner

Job description:Join Our Team as a Customer Service Officer (Inbound Pashto language) &ndash; ZONG ProjectLocation: Islamabad Employment Type: Full-Time | Rotating Shifts | Work-from-Home Compensation:<ul><li>Basic Salary: PKR 37,000</li><li>Service Charges: PKR 9,000</li><li>Work-from-Home Allowance</li><li>Sales Commission (based on performance)</li></ul>Are you ready to kick-start your career with one of Pakistan&rsquo;s leading telecom service providers? We&rsquo;re hiring motivated, energetic, and tech-savvy individuals to join our Call Center Inbound Team for ZONG.Job Responsibilities:<ul><li>Conduct Inbound calls to potential Zong customers</li><li>Promote telecom products and services in a professional, persuasive manner</li><li>Address customer queries and ensure satisfaction</li><li>Achieve sales targets and performance KPIs</li><li>Maintain call quality and update CRM systems accurately</li></ul>Eligibility Criteria:<ul><li>Age: Up to 28 years (Up to 35 for Ex-CSOs)</li><li>Education: Minimum Bachelor's degree (BA)</li><li>Languages: Excellent communication skills in Pashto &amp; Urdu</li><li>Experience: Call Center Inbound sales experience is mandatory</li></ul>Technical Requirements (for WFH):<ul><li>Stable internet connection</li><li>Laptop/Desktop &amp; Smartphone</li><li>Power backup (UPS/Inverter)</li><li>Quiet and dedicated workspace</li></ul>Work Model:<ul><li>Work-from-Home (initial training + ongoing duties)</li></ul>Why Join Us?<ul><li>Competitive salary package</li><li>Monthly incentive bonuses</li><li>Work-from-home allowance</li><li>Gratuity (as per company policy)</li><li>Fast-track promotion opportunities</li><li>Flexible hybrid work model</li><li>Supportive and growth-oriented team culture</li></ul>Job Type: Full-timeWork Location: RemoteJob Type: Full-timePay: Rs37,000.00 - Rs46,000.00 per monthWork Location: In person

Customer Service Officer (Inbound Pashto language) – ZONG Project

Job description:Join Our Team as a Customer Service Officer (Inbound Pashto Language) &ndash; ZONG ProjectLocation: Lahore Employment Type: Full-Time | Rotating Shifts | Work-from-Home Compensation:<ul><li>Basic Salary: PKR 37,000</li><li>Service Charges: PKR 9,000</li><li>Work-from-Home Allowance</li><li>Sales Commission (based on performance)</li></ul>Are you ready to kick-start your career with one of Pakistan&rsquo;s leading telecom service providers? We&rsquo;re hiring motivated, energetic, and tech-savvy individuals to join our Call Center Inbound Team for ZONG.Job Responsibilities:<ul><li>Conduct Inbound calls to potential Zong customers</li><li>Promote telecom products and services in a professional, persuasive manner</li><li>Address customer queries and ensure satisfaction</li><li>Achieve sales targets and performance KPIs</li><li>Maintain call quality and update CRM systems accurately</li></ul>Eligibility Criteria:<ul><li>Age: Up to 28 years (Up to 35 for Ex-CSOs)</li><li>Education: Minimum Bachelor's degree (BA)</li><li>Languages: Excellent communication skills in Pashto &amp; Urdu</li><li>Experience: Call Center Inbound sales experience is mandatory</li></ul>Technical Requirements (for WFH):<ul><li>Stable internet connection</li><li>Laptop/Desktop &amp; Smartphone</li><li>Power backup (UPS/Inverter)</li><li>Quiet and dedicated workspace</li></ul>Work Model:<ul><li>Work-from-Home (initial training + ongoing duties)</li><li>Candidate must be currently residing in Lahore</li></ul>Why Join Us?<ul><li>Competitive salary package</li><li>Monthly incentive bonuses</li><li>Work-from-home allowance</li><li>Gratuity (as per company policy)</li><li>Fast-track promotion opportunities</li><li>Flexible hybrid work model</li><li>Supportive and growth-oriented team culture</li></ul>Job Type: Full-timeWork Location: RemoteJob Type: Full-timePay: Rs37,000.00 - Rs46,000.00 per monthWork Location: In person

<div>
 
 
 MedNet Egypt
 
 is one of the leading managed care service organisations that cater to healthcare needs
 
 .
 
 We are looking for a skilled
 
 Senior Officer - Medical Customer Service (Quality)
 
 will be responsible for ensuring the delivery of high-quality customer service, monitoring and evaluation customer service interactions, identifying areas of improvement, and implementing quality assurance initiatives to enhance the overall customer experience.
 
 
 
 
 
 
 Your Job:
 
 
 
 
 
 <ul>
 <li>
 Review calls, emails, and chats to ensure compliance with quality standards and regulations.
 </li>
 <li>
 Design and maintain quality assurance initiatives to continuously elevate service delivery.
 </li>
 <li>
 Collect and interpret CSAT, tNPS, and FCR data to identify trends and improvement opportunities.
 </li>
 <li>
 Deliver constructive feedback to agents, guiding them to improve performance against QA benchmarks.
 </li>
 <li>
 Conduct targeted call evaluations to assess professionalism, accuracy, and policy adherence.
 </li>
 <li>
 Analyze QA metrics, prepare regular reports, and present actionable insights to management.
 </li>
 <li>
 Maintain accurate QA records, evaluation logs, and process documentation.
 </li>
 <li>
 Work with training teams to develop and deliver programs addressing identified performance gaps.
 </li>
 <li>
 Enforce adherence to internal policies, industry regulations, and QA standards.
 </li>
 <li>
 Propose and implement process optimizations, automation, and efficiency gains.
 </li>
 <li>
 Partner with cross-functional teams (Operations, IT, Claims, etc.) to align QA objectives with business goals.
 </li>
 <li>
 Proactively handle escalations related to fraud or compliance, ensuring timely resolution per company protocols.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Your Profile:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Communications, or a related field.
 </li>
 <li>
 2&ndash;4 years&rsquo; experience in customer service quality assurance (healthcare/TPA experience a plus).
 </li>
 <li>
 In-depth knowledge of QA methodologies, customer service best practices, and regulatory requirements.
 </li>
 <li>
 Strong analytical skills with the ability to interpret data and derive actionable insights.
 </li>
 <li>
 Meticulous attention to detail to ensure accuracy in evaluations and reporting.
 </li>
 <li>
 Excellent verbal and written communication for feedback delivery and stakeholder reporting.
 </li>
 <li>
 Technical proficiency with call center platforms, QA tools, and MS Office (Excel, Word, PowerPoint).
 </li>
 <li>
 Coaching and development skills to mentor agents and drive performance improvement.
 </li>
 <li>
 Adaptability &amp; teamwork: Flexible, resilient, and able to collaborate effectively in a fast-paced environment.
 </li>
 </ul>
 
 
</div>

Senior Medical Customer Service Quality Officer

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10000 customer service officer jobs Near Me

Customer Service Officer

Customer Service Officer

Medical Customer Service Officer

Senior Customer Service Officer

Customer Service Officer (Inbound Pashto language) – ZONG Project

Customer Service Officer (Inbound Pashto language) – ZONG Project

Senior Medical Customer Service Quality Officer