customer service officer

HSBC

<p></p><div><p>Some careers have more impact than others.</p><p>
If you&rsquo;re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.</p><p></p><p><b><br>
Role Overview:</b></p><p>
This role is the first step into a career in banking.This role provides fresh graduates and junior professionals with the opportunity to build core banking competencies, develop client facing skills and gain firsthand exposure to HSBC's products, services and operational standards. Incumbents will play a key role in delivering an exceptional customer experience while cultivating the professional capabilities to build a career in banking. The job holder interacts with and assists all customer types covering Premier, Advance, Mass as well as Commercial Banking and assisting associates with approvals over their limit.</p><p>
The Frontline Officer Role in HSBC is the first face-to-face point of contact for our customers in the Branch, either as a Sales and Service Officer (SSO) or Teller Officer (TO).</p><p></p><p><b><br>
Duties &amp; Responsibilities:</b></p><ul><li>
Providing a personalized, friendly and efficient service</li><li>
Provide exceptional, efficient counter and sales service for all customer segments, International wealth and premier banking (IWPB), Premier and Corporate</li><li>
Pro-actively encouraging new and existing customers to register for, and use, alternative delivery channels e.g. Personal Internet, Banking/self-service equipment for routine queries/transactions</li><li>
Making effective customer contact to identify and address customer needs by actively promoting relevant bank solutions, referring on as appropriate</li><li>
Updating customer profile screens with details of customer contact</li><li>
Work closely with the sales floor to achieve the set sales performance expectations</li><li>
Complete declarations forms properly and obtain clear and meaningful explanations on the source of fund</li><li>
Comply with policy and regulations to get satisfactory audit report with nil repeated recommendations</li>
Abide by Group and Local procedures; Know Your Customer (KYC) requirements; Money laundering deterrence and audit recommendations<br>
<li>
</li></ul><p></p><p><b>Knowledge &amp; Experience / Qualifications :</b></p><ul><li>
University Graduate
</li><li>Proven ability in customer relationship management
</li><li>Ability to analyses financial priorities and influence customers to take appropriate action to meet their needs
</li><li>An understanding of HSBC&rsquo;s Credit Policy and Lending Guidelines.
</li><li>An broad knowledge of financial planning and defining customer needs
</li><li>An understanding of the needs of the mass affluent customer segment in general
</li><li>A full understanding of referral processes
</li><li>An understanding of the Premier, Advance and Personal Banking Propositions</li></ul><p><br>
</p><p><b>SKILLS :</b></p><ul><li>
Excellent relationship skills
</li><li>Customer driven with a strong focus on quality of service
</li><li>Proven ability in making lending decisions in accordance with bank policy and guidelines
</li><li>A clear understanding of how value is created within the Premium segment, both for customers and the bank
</li><li>The jobholder forms an integral part of the branch and wider HSBC management team.
</li><li>The jobholder is expected to identify opportunities in day to day activities that contribute to the success of colleagues</li></ul><p></p><p><br>
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.</p><p>
Issued by The Hong Kong and Shanghai Banking Corporation Limited.</p></div><p></p>

Frontline Officer | International Wealth and Premier Banking | HSBC Bank Egypt

Across Talent

<p><b>About the Role</b></p><p>We are currently seeking a Customer Support Officer to join the team of a globally recognised fashion retail brand. The role will focus on supporting back-office customer service operations while ensuring seamless coordination between customers, stores, and internal teams.</p><p><b>Key Responsibilities</b></p><ul><li>Manage customer enquiries and support day-to-day service operations</li><li>Coordinate with retail stores, logistics, and internal departments to ensure smooth communication</li><li>Maintain accurate customer records and update relevant information</li><li>Assist with order follow-ups, returns, exchanges, and issue resolution</li><li>Ensure timely responses and a high standard of customer support</li></ul><p><b>Requirements</b></p><ul><li>Strong communication and organisational skills</li><li>Good knowledge of Microsoft Office and administrative processes</li><li>Detail-oriented with a customer-first mindset</li><li>Previous experience in customer service, administration, or support operations is an advantage</li></ul><p>Salary Range - AED 10,000 + Nafis</p><p>Apply directly or reach out to the team at recruitment@acrosstalent.com</p><p>Application Question(s):</p><ul><li>Are you a UAE National with Family Book? This role is for Emirati candidates</li><li>This is a full time role based in office, do you wish to proceed?</li></ul><p>Work Location: In person</p>

Customer Service Representative - UAE National

Royal International security service LLC

<p>Job Description</p><p>We are looking for a dynamic and customer-focused <b>Marketing &amp; Customer Relations Officer</b> to join our team at the mall. The ideal candidate should have strong communication skills, marketing knowledge, and the ability to maintain excellent customer relationships while supporting promotional activities and events.</p><p>Key Responsibilities</p><ul><li>Handle customer inquiries, complaints, and feedback professionally</li><li>Support mall marketing campaigns, promotions, and events</li><li>Coordinate with tenants and internal departments for marketing activities</li><li>Maintain positive customer relationships and ensure customer satisfaction</li><li>Assist in social media updates and promotional content coordination</li><li>Prepare reports related to customer service and marketing activities</li><li>Ensure smooth communication between management, tenants, and visitors</li></ul><p>Work Location: In person</p>

marketing and customer relation officer

INSPIRE UNIVERSITY COLLEGE

<p><b>CLIENT RELATION OFFICER</b></p><p>Key Responsibilities</p><ul><li>Respond to customer inquiries via phone, email, chat, or in person.</li><li>Handle customer complaints and provide appropriate solutions within agreed timelines.</li><li>Maintain accurate records of customer interactions and transactions.</li><li>Follow up with customers to ensure issues are resolved satisfactorily.</li><li>Build and maintain strong customer relationships.</li><li>Coordinate with internal departments to address customer concerns.</li><li>Identify customer needs and recommend suitable products or services.</li><li>Monitor customer feedback and suggest service improvements.</li><li>Prepare customer service reports and performance metrics.</li></ul><p>Requirements</p><ul><li>Bachelor's degree in Business Administration, Marketing, or a related field (preferred).</li><li>1&ndash;3 years of experience in customer service, customer relations, or a similar role.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Proficiency in CRM software and Microsoft Office applications.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Customer-focused mindset with strong interpersonal skills.</li></ul><p>Key Skills</p><ul><li>Customer Service Excellence</li><li>Relationship Management</li><li>Communication Skills</li><li>Complaint Handling</li><li>Problem Solving</li><li>Time Management</li><li>CRM Systems</li><li>Team Collaboration</li></ul><p>SALARY : <b>3000 AED - 4000 AED</b></p><p>Pay: AED3,000.00 - AED4,000.00 per month</p><p>Work Location: In person</p>

Client Relationship Officer

Falcon-i Pvt Ltd

<p><b>Job Overview:</b></p><p>Control Room Officer is the first face of the company and he/she is responsible to handle all the quires asked by customer at help line and responsible to make customer vehicle safe.</p><p><b>Responsibilities and Duties:</b></p><ul><li>Responsible for all the quires asked by customer (inbound &amp; Outbound) and provid them FCR. (First Call Resolution)</li><li>Monitor the entire alerts with maximum level of focus of assigned base so not a single alert can be missed.</li><li>Making outbound calls for mobilizing &amp; immobilizing the vehicle on NOGO &amp; Battery alert if necessary.</li><li>Escalating the vulnerable cases to supervisors for the immediate action.</li><li>Informing immediately to the available supervisor about CODERED intimation given by customer.</li><li>Understanding Customer problem and create a relevant complaint to provide the exact solution.</li><li>Understand the starting issues and connecting them with technicians accordingly.</li><li>Dealing Repo agents on CR cell phones.</li></ul><p><b>Qualifications: </b></p><ul><li>Graduation</li><li>Excellent Communication.</li><li>Able to accept new changes</li></ul><p>Job Type: Full-time</p><p>Pay: Rs30,000.00 - Rs35,000.00 per month</p><p>Work Location: In person</p>

Call Center Agents (Rotational Shifts)

Beautenic Skincare Company

<p><b>Main Focus:</b></p><p>The Customer Support Officer will manage end-to-end customer communication and post-order coordination, ensuring smooth handling of inquiries, fulfilled orders, and courier/shipping coordination. The role is essential in delivering a seamless post-purchase experience and maintaining strong customer satisfaction.</p><p><b>Key Performance Indicators (KPIs):</b></p><ul><li>Average response time on WhatsApp / Instagram / Email</li><li>Customer satisfaction score (reviews &amp; feedback)</li><li>Accuracy in handling <b>fulfilled orders and dispatch updates</b></li><li>Timely processing of <b>shipper advices and courier coordination</b></li><li>Resolution time for complaints, returns, and exchange requests</li><li>Reduction in pending or unresolved customer tickets</li><li>Repeat customer support engagement rate</li></ul><p><b>Key Responsibilities:</b></p><ul><li>Manage daily customer inquiries across WhatsApp, Instagram, and email</li><li>Provide real-time updates on order status including <b>fulfilled orders, dispatched shipments, and delivery timelines</b></li><li>Prepare and manage <b>shipper advices (dispatch notes)</b> and coordinate with courier partners</li><li>Track shipments and proactively update customers on delays or delivery issues</li><li>Handle complaints, returns, and exchange requests professionally and efficiently</li><li>Ensure accurate communication of product details, policies, and order information</li><li>Maintain customer interaction logs and order tracking records</li><li>Coordinate with internal teams (warehouse, ecommerce, operations) for order fulfillment issues</li><li>Escalate complex cases to management when required</li><li>Maintain a consistent, polite, and brand-aligned communication tone</li></ul><p><b>Education:</b></p><ul><li>Minimum Bachelor&rsquo;s degree (any discipline)</li></ul><p><b>Experience:</b></p><ul><li>0&ndash;1 year experience in call center, customer support, or ecommerce support role</li></ul><p><b>Salary:</b></p><ul><li>PKR 35,000 per month</li></ul><p><b>Location:</b></p><ul><li>DHA, Karachi</li></ul><p>Pay: Rs35,000.00 - Rs40,000.00 per month</p><p>Work Location: In person</p>

Customer Support Coordinator

bankfab

<div><div>Job Description</div>
<div> <h1 class="jobSectionHeader"><b>Job title
</b></h1><p>Senior Officer, Customer Service
</p><p><b>LOCATION &amp; WORK ARRANGEMENT
 </b></p><p>&bull; Abu Dhabi &bull; Onsite
</p><p><b>JOB SUMMARY / INTRODUCTION </b>&bull;
</p><h6 class="jobSectionHeader"><b>Meet and Greet NHL Customers, Provide extensive customer services to NHL customers in a professional and customer centric approach. Support the Branch Assistant Manager/Branch Manager in Day to Day operations whilst processing error free transactions in a timely manner.<br>
</b></h6><p></p><div><b>KEY RESPONSIBILITIES
</b></div><p>Generic Accountability
</p><ul><li><p>Provide assistance in supporting the Branch Manager / Assistant Manager on implementing change initiatives.
</p></li><li><p>Ensure processing error free transactions in a timely manner.
</p></li><li><p>Encourage the customer to use the digital platforms (NHL App) to improve the service efficiency/experience and educate the customer how to use the APP
</p></li><li><p>Receive and process the customer requests within the predefined timelines.
</p></li><li><p>Generate leads/referrals from NHL walk-in customers and route to Islamic branches.
</p></li><li><p>Respond to all customer and operations related queries that are routing through other channels without fail within the predefined time lines.
</p></li><li><p>Up to date product knowledge and processes with respect to NHL.
</p></li><li><p>Customer needs to be served within the predefined average service time frame 10min<br>
</p></li></ul><p></p><ul><li>Agree on assigned targets with the Branch manager / Assistant Manager.
</li><li><p>Engage with the customers who are waiting for their turn and treat the customers in professional manner
</p></li><li><p>Ensure proper record control maintenance for customer related documents, signed agreements and etc. as per FAB guidelines and defined SOP&rsquo;s.
</p></li><li><p>Accept customer requests such as Account Opening, all type of Account Maintenance and File Completion.
</p></li><li><p>Ensure customer satisfaction level is maintained.
</p></li><li><p>Ensure to verify all documents and customer&rsquo;s signatures.<br>
</p></li></ul><p></p><div><b>REQUIREMENTS / QUALIFICATIONS
</b></div><p>Minimum Qualification
</p><ul><li><p>Bachelor&rsquo;s degree in Accounting or related discipline.
</p></li><li><p>Minimum Experience
</p></li><li><p>5 years&rsquo; relevant experience in the banking sector. Familiarity with bank products and related policies and procedures
</p></li></ul><p><b>ABOUT US </b>&bull;
</p><p>FAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth.
</p><p>We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting and dynamic industry.</p></div></div>
<br><div><div>Responsibilities</div></div><div></div>
<br><div><div>Qualifications</div></div><div></div>
<br><div><div>About Us</div>
<div><div><b>About Us:<br>
</b></div><div></div><br>
<div>First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.<br>
</div><div></div><br>
<div><b>Life at FAB:<br>
</b></div><div></div><br>
<div>Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to &quot;Grow Stronger.&quot; We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization<br>
</div><div></div><br>
<div><b>Career Development:<br>
</b></div><div></div><br>
<div>FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.<br>
</div><div></div><br>
<div><b>Our Values:<br>
</b></div><div></div><br>
<div>At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.<br>
</div><div></div><br>
<div>Join our team and be part of a journey to shape the future of banking.</div></div></div><div></div>

Senior Officer, Customer Service

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