customer service officer

ALEXBANK

<div>
 <p>
  Are you passionate about delivering excellent customer experiences and building trust with clients? Join our team as a Customer Service Officer, where you will play a key role in supporting our customers, handling their banking needs, and ensuring top-quality service.
 </p>
 <p>
  If you&rsquo;re customer-focused, detail-oriented, and eager to grow your career in the banking sector, we&rsquo;d love to hear from you!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Job Duties
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Assist bank customers in banking-related activities through understanding the customers&rsquo; needs and promote bank services and products.
  </li>
  <li>
   Carry out the Account opening/closing ensuring that all customers sign regulatory forms &amp; uploading customers signatures on the system and ensuring all Central Bank of Egypt and other regulatory controls.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Qualifications &amp; Skills
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   University degree.
  </li>
  <li>
   Knowledge of the Banking Services &amp; Products.
  </li>
  <li>
   Excellent communication and interpersonal skills
  </li>
  <li>
   0-2 years of experience
  </li>
  <li>
   Passing of the bank&rsquo;s formal entry assessments and panels for this position
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Service Officer

Majid Al Futtaim

<div>
 <p>
  Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   JOB TITLE
  </strong>
 </p>
 <p>
  Customer Service Officer | MAF Properties | Shopping malls.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ROLE SUMMARY
  </strong>
 </p>
 <p>
  The position is mainly responsible for the day to day smooth operations of the Customer Service Information Desk or booth ensuring that all customer service related activities is carried out in accordance with the prescribed policies and guidelines and the services provided are of the highest level standards to ensure a pleasant customer experience.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ROLE PROFILE
  </strong>
 </p>
 <ul>
  <li>
   Maintain a thorough knowledge of the assigned shopping malls operating assets, facilities, stores/locations, mall layout and any on-going or upcoming promotional activities.
  </li>
  <li>
   Ensure smooth day to day operations of the Customer Service Information Desk / Booths under the direction and guidance of Supervisor / Manager Customer Service and in accordance with the established Customer Service guidelines.
  </li>
  <li>
   Display a high level of personal grooming and perform duties in official attire at the work place in accordance with the company&rsquo;s established grooming / professional attire standards to promote Majid Al Futtaim Properties&rsquo; image.
  </li>
  <li>
   Assist the visitors / customers at the Information Desk by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person).
  </li>
  <li>
   Perform &ldquo;meet and greet&rdquo; duties for tour related groups, educational institutions etc., visiting the assigned Shopping Centre and assist them during Mall tour when required.
  </li>
  <li>
   Responsible for efficient handling of all routine /minor customer complaints / enquiries on a daily basis. Ensure that all customer complaints / queries are being handled with the utmost courtesy and professionalism.
  </li>
  <li>
   Handle all retail related complaints received from tenants and inform the relevant security, maintenance and other concerned Shopping malls departments immediately. Ensure that all tenant related complaints are addressed on a timely basis.
  </li>
  <li>
   Responsible for efficient handling of the merchandise and services sold at the booth, including maintaining accurate inventory levels and strictly following all related Shopping Malls Business Unit Finance procedures.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   REQUIREMENTS
  </strong>
 </p>
 <ul>
  <li>
   Bachelor's degree in Business Administration or any relevant field.
  </li>
  <li>
   2 to 3 years of work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry.
  </li>
  <li>
   Very Good English level.
  </li>
  <li>
   Excellent communication and problem solving skills.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WHAT WE OFFER
  </strong>
 </p>
 <ul>
  <li>
   At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
  </li>
  <li>
   Work in a friendly environment, where everyone shares positive vibes and excited about our future.
  </li>
  <li>
   Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Service Officer (Maadi)

MedNet Egypt L.L.C

<div>
 <p>
  <strong>
   MedNet Egypt
  </strong>
  is one of the leading managed care service organisations that cater to healthcare needs
  <strong>
   .
  </strong>
  We are looking for a skilled
  <strong>
   Officer - Medical Customer Service
  </strong>
  will be responsible for providing exceptional customer service support to customers and/or insured members. Handle high volume of incoming calls, chats and emails inquiries, and complaints, ensuring prompt and effective resolution while maintaining a high level of customer satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Your Job:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Handle inbound and outbound communication via phone, chat, and email to address customer and member inquiries, complaints, and requests.
  </li>
  <li>
   Deliver high-quality customer service by listening actively, showing empathy, and providing accurate and timely resolutions.
  </li>
  <li>
   Follow standard procedures and company guidelines to resolve issues professionally and consistently.
  </li>
  <li>
   Document all interactions accurately with proper wrap-up notes and logs after each call or chat.
  </li>
  <li>
   Develop in-depth product knowledge, including policies, benefits, terms, and updates to provide accurate information.
  </li>
  <li>
   Support outbound campaigns, including follow-ups, courtesy calls, satisfaction checks, and clarification requests.
  </li>
  <li>
   Collaborate with internal teams and support departments to ensure efficient service delivery and issue resolution.
  </li>
  <li>
   Contribute to a positive team culture, participating in department tasks and fostering continuous improvement.
  </li>
  <li>
   Meet and exceed performance KPIs, such as CSAT, FCR, AHT, and quality assurance scores.
  </li>
  <li>
   Adapt to shift work, including evenings, weekends, and holidays, as per business requirements.
  </li>
  <li>
   Maintain professionalism and resilience in high-pressure situations and when dealing with challenging customers.
  </li>
  <li>
   Comply with internal policies, procedures, and the company&rsquo;s code of conduct at all times.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Your Profile:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business Administration or a related field; medical background is a plus.
  </li>
  <li>
   6 months to 2 years of customer service experience, preferably in a call center or contact center environment.
  </li>
  <li>
   Experience in the healthcare or insurance industry is preferred.
  </li>
  <li>
   Excellent English communication skills, both verbal and written.
  </li>
  <li>
   Strong interpersonal and problem-solving abilities with a customer-first approach.
  </li>
  <li>
   Proficiency in customer service software and tools; computer literacy is required.
  </li>
  <li>
   Ability to handle high call volumes and perform well under pressure.
  </li>
  <li>
   Flexible to work shifts, including evenings, nights, weekends, and public holidays.
  </li>
  <li>
   Empathy, adaptability, and resilience in dynamic, customer-focused environments.
  </li>
 </ul>
 <p>
 </p>
</div>


Medical Customer Service Officer

Avery Dennison

<div><b>Company Description</b><p><b><br>
About Avery Dennison</b><br>
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible&trade; products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste and mitigate loss, advance sustainability, circularity and transparency and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide &mdash; including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive &mdash; we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2025 were $8.9 billion. Learn more at www.averydennison.com.</p><b><br>
Job Description</b><p><b><br>
YOUR RESPONSIBILITIES WILL INCLUDE:</b></p><ul><li>
To coordinate with the sales and production stakeholders and other functional stakeholders to ensure timely delivery of quality goods and services.</li><li>
To timely respond to customer enquiries and requests via all modes of communication.</li><li>
To handle customer complaints according to the Company procedures and service standard.</li><li>
To communicate with customers and vendors regarding the latest development of the customers and work with Customer Service Supervisor to maintain updated customer profile information.</li><li>
To use the updated standard forms and to work with Customer Service Supervisor to maintain updated records as required by ISO procedures (e.g. order forms etc.).</li><li>
To acknowledge customers on new orders by email and forward it to the Central Order Desk in case missing.</li><li>
To check the customer order information.</li><li>
To Coordinate and follow up with the customers for unclean orders to resolve in a timely manner.</li><li>
To Coordinate with GPD for the new item setup.</li><li>
To Coordinate with finance for new customer account setup along with form and necessary documents.</li><li>
To check the data and release in the system as per customer order forms.</li><li>
To coordinate with the customers in case of data issues like non availability or incorrect.</li><li>
To send the layouts to the customers for approval and inform the Order Management Team for processing after approval.</li><li>
To share the Proforma Invoices with the customers for official Purchase Order or advanced payment arrangement.</li><li>
To share the daily dispatch details with the customers.</li><li>
To share the overall open orders status with the customers (bi-weekly, weekly or fortnightly basis).</li><li>
Assist supervisor to investigate the root cause of CCR(Customer Complaint Record) and work out corrective action.</li><li>
Ensure to follow the SOPs and Business Rules related to the Customer Services Department.</li></ul><br>
<b>
Qualifications</b><p><br>
The Customer Services Officer will have experience as a customer relations professional, working across business and geographical boundaries for a publicly traded company. Background/experience in customer relations is a plus. He/she must be able to meet the following criteria:</p><ul><li>
Bachelor&rsquo;s degree with 4-5 years of Experience in handling corporate customers preferably in an export industry</li><li>
Active Listening and Communication skills</li><li>
Empathy and Patience</li><li>
Responsiveness</li><li>
Emotional Intelligence</li><li>
Integrity</li><li>
Analytical skills</li><li>
Grip on Google tools</li><li>
Decision Making skills</li><li>
Time Management</li></ul><br>
<b>
Additional Information</b><p><br>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.</p></div>

Senior Customer Service Officer

Bank Of Jordan

<div><ul><li>Serve as the main point of contact for corporate clients, handling requests, inquiries, and complaints efficiently.
</li><li>Process and follow up on client transactions by coordinating with internal departments to ensure timely execution.
</li><li>Promote and cross-sell banking products and digital services to enhance client engagement and utilization.
</li><li>Monitor client accounts and credit facility usage, ensuring optimal utilization aligned with targets.
</li><li>Deliver a full range of corporate banking services, including account management, transfers, trade finance, guarantees, and documentation.
</li><li>Ensure accuracy, completeness, and compliance of all client requests before processing.
</li><li>Maintain ongoing communication with clients and internal stakeholders to support service delivery.
</li><li>Prepare reports and support continuous improvement of service quality.
</li><li>Participate in business continuity activities and support operational resilience.</li></ul><br>
<b>
Requirements</b><br>
<ul><li>
Bachelor&rsquo;s degree in Business Administration, Banking, or a related field
</li><li>Minimum of 3 years&rsquo; experience in banking or customer service
</li><li>Preferably experienced in dealing with corporate clients and commercial/industrial sectors
</li><li>Good command of English
</li><li>Strong knowledge of banking products and services
</li><li>Good understanding of internal policies, procedures, and regulatory requirements in Bahrain
</li><li>Familiarity with international trade and banking practices
</li><li>Proficient in computer systems and banking applications
</li><li>Cross-selling and sales skills
</li><li>Strong planning and organizational abilities
</li><li>Ability to handle client complaints effectively within delegated authority
</li><li>Strong communication and interpersonal skills
</li><li>Ability to work under pressure</li></ul></div>

Corporate customer service Officer -Bahrain

United Software & Technologies International Pvt. Ltd

<p>We are looking for motivated and customer-focused individuals for the position of <b>General Insurance Sales Agent / Customer Service Officer</b>. The ideal candidate will be responsible for handling customer inquiries, generating sales, and providing excellent customer support for Motor, Travel, and Health Insurance products through calls, WhatsApp, and social media platforms.</p><p>Key Responsibilities:</p><ul><li>Respond to customer inquiries professionally and efficiently.</li><li>Generate sales for general insurance products through calls and digital platforms.</li><li>Guide customers regarding policy coverage, pricing, and benefits.</li><li>Follow up with leads and maintain strong customer relationships.</li><li>Achieve assigned sales targets while maintaining service quality standards.</li><li>Maintain accurate customer records and daily reporting.</li></ul><p>Requirements:</p><ul><li>Intermediate / Bachelor&rsquo;s degree preferred.</li><li>Strong communication and interpersonal skills.</li><li>Experience in sales, call center, or customer service will be preferred.</li><li>Ability to work in a target-driven environment.</li><li>Basic knowledge of insurance products will be an added advantage.</li></ul><p>Apply Now: hr@theunitedsoftware.com</p><p>Pay: Rs60,000.00 - Rs90,000.00 per month</p><p>Work Location: In person</p>

General Insurance Sales Agent / Customer Service Officer

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Officer VIP &amp; Premium Care
</div></div><div><div>Ref #
</div><div>231530
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Customer Service
</div></div><div><div><ul><li>Closing date: 12-Mar-2026</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><div><b>About the Role:</b><br>
We are currently recruiting for Officer VIP &amp; Premium Care, within Ground Services - QR Corporate Customer Care in Doha.<br>
<br>
In this role, you will be responsible for managing and resolving feedback from VIP and Premium customers to ensure exceptional service and satisfaction. This includes handling all Customer Care issues for First, Business, Platinum, and Gold passengers, analyzing feedback, leading investigations, determining appropriate resolutions, and preparing compensation proposals for management approval. The role ensures that every case is managed efficiently, professionally, and in line with company standards..<br>
<br>
<b>Key Accountabilities:</b><br>
<ul><li>Responsible for processing and responding to customer feedback mainly VIP and Premium customers via various communication channels.</li><li>Liaise with functional departments at Head Office and Outstations to gather information and carryout background investigations about customer feedback and complaints to ensure resolution.</li><li>Prepare and seek approvals on final responses before submitting it to the customers on feedback resolutions using appropriate templates.</li><li>Apply knowledge and understanding of mandated aviation industry regulations and legal requirements in the complaints management resolution process to ensure compliance.</li><li>Work as per SLA with qualitative and quantitative KPIs for customer feedback case management to ensure cases are properly analyzed, categorized and closed.</li><li>Proactively identify to management trends of customer complaints and root causes to ensure timely corrective measures are taken.</li><li>Act as a final approver for case resolutions that do not include compensations.</li><li>Contribute to the case investigations for GCEO/CCO cases as and when required.</li><li>Provide subject matter expertise to other departments about customer feedback management.</li><li>Play an important role in the continuous improvement initiatives for the company by highlighting recurring causes of service failures and participate in ongoing forums to optimize the Customer Experience.</li></ul><br>
<b>
Be part of an extraordinary story</b><br>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.</div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><div><b>Qualifications:</b><br>
Bachelor&rsquo;s degree with at least 3 years of relevant experience, or a diploma with a minimum of 4 years of related experience. Travel industry experience is essential for this role.<br>
<br>
<b>Job Specific Skills</b><br>
Essential<br>
<ul><li>Proven ability to work under pressure.</li><li>Excellent Communication Skills (verbal and written English).</li><li>Excellent MS Office Skills.</li></ul><b>
Preferred</b><br>
<ul><li>Ability to work with minimal instructions.</li></ul><br>
<b>
About Qatar Airways Group</b><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</div><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=231530</div></div></div></div></div></div></div></div>

Officer VIP & Premium Care

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