customer service officer

Skylink Distributions (Pvt.) Ltd

Position: Customer Service OfficerWe prefer candidates from nearby areas.Job Responsibilities:&middot; Make cold calls to potential clients to promote and sell participation in events (e.g., conferences, expos, trade shows, seminars).&middot; Identify key decision-makers and build rapport to understand their event-related needs.&middot; Clearly communicate event benefits, packages, pricing, and value propositions.&middot; Maintain accurate records of calls, conversations, and outcomes using CRM or spreadsheets.&middot; Follow up on initial contacts to convert leads into confirmed participants or clients.&middot; Provide excellent customer service and handle queries related to event participation.&middot; Coordinate with internal teams (marketing, logistics, production) to ensure smooth client onboarding.&middot; Meet or exceed weekly and monthly outreach and conversion targets.&middot; Collect feedback to improve calling scripts and event positioning strategies.Other details: Good Communication skills, presentable personality and positive attitude is a mandatory requirement.Education: Graduate or intermediateExperience: At least 2 years of customer services with the renowned outsourcing companies.Share your updated profile at careers@skylinkdistribution.comJob Type: Full-timeWork Location: In person

Customer Service Officer

Credencial management system

We are seeking a Customer Service Executive to join our team. The ideal candidate will be customer-focused, proactive, and skilled in problem-solving. As a Customer Service Executive, you will be the first point of contact for customers, ensuring their inquiries are handled professionally, efficiently, and to their satisfaction. You will play a critical role in maintaining positive customer relationships and representing the brand in the best possible way.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, chat, and social media, providing accurate information in a timely manner</li><li>Resolve customer complaints or issues with empathy, professionalism, and efficiency</li><li>Process orders, returns, and exchanges accurately</li><li>Provide product or service information, including details about features, pricing, and availability</li><li>Track customer feedback and suggest improvements to enhance service delivery</li><li>Assist in order processing, coordinating with relevant departments (e.g., sales, logistics) to ensure timely delivery</li><li>Maintain customer records in the CRM system, updating personal information and order details as necessary</li><li>Ensure customers are fully informed of the status of their orders or service requests</li><li>Escalate issues to senior staff or department heads when necessary</li><li>Contribute to a positive customer experience, ensuring customer satisfaction at every touchpoint</li><li>Document customer interactions and issues in the system for future reference and analysis</li><li>Assist in preparing customer reports and feedback surveys to help improve services</li></ul>Skills &amp; Qualifications:<ul><li>Excellent communication skills, both verbal and written, with the ability to explain technical information clearly</li><li>Strong problem-solving skills and the ability to think on your feet</li><li>Ability to work well in a team environment as well as independently</li><li>Familiarity with CRM software (e.g., Salesforce, Zendesk, Freshdesk)</li><li>Strong organizational and multitasking skills to manage multiple customer inquiries at once</li><li>High level of attention to detail and accuracy when processing orders and customer data</li><li>Empathy and a positive, friendly attitude when interacting with customers</li><li>Patience and resilience when handling difficult or irate customers</li><li>Ability to work efficiently in a fast-paced environment</li><li>Fluency in English (or additional language skills as needed)</li></ul>Job Types: Full-time, PermanentPay: &#8377;14,086.00 - &#8377;20,769.78 per monthBenefits:<ul><li>Cell phone reimbursement</li></ul>Language:<ul><li>English (Preferred)</li><li>Hindi (Preferred)</li></ul>Work Location: In person

ORBIN

Job Description:We are looking for a motivated Documentation &amp; Customer Service Officer to join our team. The ideal candidate will be responsible for maintaining accurate records, tender management and submissions, coordinating with cross-functional teams, and ensuring smooth operational workflows. If you are a detail-oriented and experienced in Documentation &amp; Customer Service with a solid understanding of financial management, we invite you to apply and contribute to our organization's financial success.Responsibilities:<ul><li>Maintain record of Projects, Tender Sheets, Bid Securities &amp; Performance Guarantee sheet.</li><li>Tender management, including tender search from different e-platforms, formation and submission of tenders.</li><li>Timely tax challans recoveries &amp; payment recoveries or payment follow-ups from customers via calls/emails.</li><li>Submission of Data and Activity/Progress Reports on required frequency.</li><li>Assist team lead in managing daily operations.</li><li>Team Work &amp; Coordination with Cross Functional Teams including pre-sales and sale team.</li><li>To perform any other task assigned by the management.</li></ul>Skills:<ul><li>Tender management</li><li>Strong communication and presentation skills.</li><li>Strong problem-solving and decision-making skills.</li></ul>Experience and Requirements:<ul><li>Familiarity with tender management management.</li><li>Proven experience as an Documentation &amp; Customer Service or in a similar role.</li></ul>Education:<ul><li>University Degree in Business Administration.</li></ul>Timings:<ul><li>09:00am - 06:00pm (Monday - Friday).</li></ul>LinkedIn page:https://www.linkedin.com/company/orbin/mycompany/?viewAsMember=trueCompany Website:https://orbin.com.pk/Contact us and send your CV on email:hr@orbin.com.pkJob Types: Full-time, FresherPay: Rs35,000.00 - Rs45,000.00 per monthApplication Question(s):<ul><li>Are currently working?</li></ul>Current and Expected salary? Your Residence? If selected, how soon can you join us?<ul><li>Have you handled tender management, documentation, compliance before?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Documentation &amp; Customer Service : 1 year (Required)</li></ul>License/Certification:<ul><li> Rate your proficiency with MS Excel, MS WORD, Google Sheets? (Required)</li></ul>Work Location: In personApplication Deadline: 05/09/2025

Documentation & Customer Service Officer

Slimmers' Club Tariq Road

ELIGIBILITY CRITERIA: 1- Intermediate qualified 2- Must have negotiation skills with parents &amp; teachers. RESPONSIBILITIES: 1- To make contact between clients &amp; teachers as per matched requirements . 2- To set meetings between both parties, taking meeting update of both parties. 3- Negotiation, settlement for successful sales OFFERS: Basic Salary +Commission +Bonus +Attendance AllowanceOFFICE TIME: 10 am to 7 pmOFFICE LOCATIONS: FAHAD Tutors Academy, Suit 335, Bhayani Shopping Center, Block M, Block M North Nazimabad Town, Karachi, 74800CONTACT ON: 03109995996Job Type: Full-timePay: Rs20,000.00 - Rs22,000.00 per monthApplication Question(s):<ul><li>Do you have negotiation skills or sales experience?</li></ul>Work Location: In personApplication Deadline: 20/08/2025

CUSTOMER SERVICE OFFICER

SALLY TEAM

Job descriptionResponsibilities:<ul><li>Manage large amounts of incoming phone calls</li><li>Generate sales leads</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Meet personal/customer service team sales targets and call handling quotas</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li></ul>Requirements and skills<ul><li>Proven customer support experience or experience as a Client Service Representative</li><li>Track record of over-achieving quota</li><li>Strong phone contact handling skills and active listening</li><li>Familiarity with CRM systems and practices</li><li>Customer orientation and ability to adapt/respond to different types of characters</li><li>Excellent communication and presentation skills</li><li>Ability to multi-task, prioritize, and manage time effectively</li><li>High school diploma</li></ul>Job Type: Full-timePay: AED2,000.00 - AED3,000.00 per monthExperience:<ul><li>customer service: 1 year (Preferred)</li></ul>Job Types: Full-time, PermanentPay: AED3,000.00 - AED4,000.00 per month

Customer Service Officer CUM ADMIN-LADIES

RAKBANK

<div>
 
 RAKBANK, also known as the National Bank of Ras Al-Khaimah, is a Public Joint Stock Company based in the United Arab Emirates (UAE). It was founded in 1976 and is one of the oldest banks in the UAE. The Bank operates within retail and corporate banking, offering a range of services including personal and business banking, credit cards, loans, investment services, and wealth management.
 
 
 
 
 In the recent years, the Bank has achieved significant milestones which includes being named as one of the world's best banks by Forbes ME (2022) and was awarded UAE's SME Bank of the year by the Asian Banking and Finance Awards. The Bank has been successful in achieving the highest profitability and lowest cost of risk since 2015. It has also seen significant growth in its acquiring business, card spending, and business loans.
 
 
 
 
 Being on a transformational journey, in partnership with Honeywell, RAKBANK has also taken steps towards sustainability by reducing its overall energy consumption.
 
 
 
 
 We are a diverse team comprising of over 3,000 employees from across 58 countries. We make conscious efforts to build talented and diversified teams and encourage people to develop their full potential. We are committed to providing a working environment that promotes work-life balance, career development, recognition and security for the future.
 
 
 
 
 In line with our strategy, a major part of our transformation journey is to future proof our bank and establish ourselves as a &lsquo;Digital bank with human touch&rsquo;, for our customers.
 
 
 
 
 So join us in co-creating the future of RAKBANK!
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 About the role
 
 
 
 
 
 In this role, you will be responsible for delivering exceptional service to high-net-worth clients within the Elite Banking segment and ensure seamless post-sales support. This role reports to AVP Client Services - Elite Banking and involves close collaboration with internal teams to enhance the overall client experience.
 
 
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 
 <ul>
 <li>
 Be the dedicated contact for our Elite Banking clients
 </li>
 <li>
 Resolve queries and requests with promptness and professionalism
 </li>
 <li>
 Build loyalty through proactive client engagement and outstanding service
 </li>
 <li>
 Coordinate across departments to ensure smooth execution of client transactions
 </li>
 <li>
 Monitor KPIs and uphold strict SLAs
 </li>
 <li>
 Manage onboarding, documentation, and account maintenance processes
 </li>
 <li>
 Partner with Relationship Managers to support client servicing and business growth
 </li>
 <li>
 Share client insights to refine products and services
 </li>
 <li>
 Drive cross-sell and upsell opportunities by identifying unmet client needs
 </li>
 <li>
 Ensure full compliance with regulatory and internal requirements (KYC, AML, FATCA, etc.)
 </li>
 <li>
 Maintain meticulous records for audit readiness
 </li>
 <li>
 Spot and escalate potential risks with precision
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Strong problem-solving and analytical abilities.
 </li>
 <li>
 High attention to detail and organizational skills.
 </li>
 <li>
 Proficiency in banking systems and Microsoft Office Suite.
 </li>
 <li>
 Ability to work under pressure and manage multiple priorities
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 What We&rsquo;re Looking For
 
 :
 
 
 
 
 
 Education:
 
 Bachelor&rsquo;s degree in Business, Finance, or related field.
 
 
 
 
 
 Experience:
 
 1 year of experience in client servicing or relationship management
 
 
 
 
 
 
 Additional Information
 
 
 
 
 
 What&rsquo;s In It For You:
 
 
 
 
 <ul>
 <li>
 Pay for performance culture (Competitive and performance-linked compensation)
 </li>
 <li>
 Provision of medical care plan for your family and you
 </li>
 <li>
 Comprehensive Life insurance plan
 </li>
 <li>
 Diverse workforce and inclusive culture
 </li>
 <li>
 Career development and growth opportunities by design
 </li>
 <li>
 Work with the best minds in the field
 </li>
 <li>
 Get opportunities to bring your whole-self to the organization and perform to your best
 </li>
 </ul>
</div>

Customer Service Officer - Elite Banking - (Emiratised Role)

Eastgate Industries Pvt Ltd

Job Description:<ul><li>Evaluates routing, load management and ensures tracking of delivery vehicles.</li><li>Collaborates with 3pl service provider for effective and efficient daily operations and conducts periodic meetings to resolve operational issues effectively.</li><li>Monitors the overall inventory control system and schedules daily &amp; weekly inventory checks as per the sops.</li><li>&#65279;Monitors &amp; ensures timely closure on all in-transit damages/shortages and open orders to avoid inventory variations.</li><li>Seeks guidance from logistics manager and supply planning manager for all inventory-related in-transit issues for appropriate actions to avoid inventory disputes.</li><li>Keeps track of the warehouse situation, capacity outlooks, defines requirements and leads/coordinates with 3pl service provider for continuous improvement to help avoid warehouse capacity chokes.</li><li>Deployment of all service providers &amp; logistic contracts on a monthly basis, evaluate their performance to ensure meeting the company operational standards.</li><li>Initiates cost saving measures while critically &amp; continuously evaluating ongoing operations to yield maximum cost efficiencies.</li></ul>Behavioral Skills:<ul><li>Goal Directedness.</li><li>Vision, Strategy and Panning.</li><li>Entrepreneurial Orientation.</li><li>Coaching &amp; Mentoring.</li><li>Leading Creativity and Innovation.</li></ul>Education &amp; Experience:<ul><li>Preferably Graduate in a reputable university.</li><li>Minimum 3 years of experience in Logistics, Warehousing, and Supply Planning.</li></ul>Industry Background:<ul><li>FMCG</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>FMCG: 1 year (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Customer Service & Logistics Officer-LHR

Search 10000+ Customer service officer jobs near you this September. New roles added regularly across leading industries. Apply today.

10000 customer service officer jobs NEAR_ME

Customer Service Officer

Customer Service Officer

Documentation & Customer Service Officer

CUSTOMER SERVICE OFFICER

Customer Service Officer CUM ADMIN-LADIES

Customer Service Officer - Elite Banking - (Emiratised Role)

Customer Service & Logistics Officer-LHR