customer service officer

Zameen.com

<div>
 
 Zameen.com is looking to hire a passionate candidate for its &lsquo;Customer Service Officer Sales&rsquo; post.
 
 
 
 
 
 About Us:
 
 
 Zameen.com is Pakistan&rsquo;s Largest Online Real Estate Portal Connecting Buyers with Sellers within &amp; outside the country Zameen.com started its funding first round in 2012 which constituted of several angel investors and substantial investment from venture capital firms. A further two rounds of major investment were closed in late 2015 and early 2016, bringing in a total of $29 million.
 
 
 
 
 
 Job Description:
 
 
 As an Customer Service Officer Sales, you will be responsible for selling property units, paying visits to clients, understanding client requirements and giving demonstrations while ensuring that deals are closed. While communicating effectively with customers, you will act as the face of the company to ensure each customer has a positive experience at Zameen.com by providing a simple and seamless process.
 
 
 
 
 
 Duties and Responsibilities:
 
 
 Understanding clients requirements
 
 
 Ensure that clients are thoroughly briefed about relevant property units.
 
 
 Ensure that clients are given demonstrations, carry out site visits and timely closure of deals.
 
 
 Follow up with clients to understand evolving change in requirements.
 
 
 Maintain good relationship with the clients.
 
 
 
 
 
 Requirements:
 
 
 Education to degree level or equivalent practical experience.
 
 
 Passionate about sales. The ideal candidate will have commitment and focus on excellence and customer service, and a strong alignment with our core values
 
 
 1-2 year of experience in sales (Fresh Graduates are also encouraged to apply)
 
 
 Strong communication skills.
 
 
 
 
 
 Benefits:
 
 
 An opportunity to become part of a highly professional and dynamic team working on the best practices.
 
 
 An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders.
 
 
 Local and international exposure with our partner ventures.
 
</div>

Customer Service Officer

Mashreq

<div>
 Job Purpose To delight internal and external customers over the phone ( inbound &amp; outbound -call back)
 
 - Interact with customers over the phone, chat , email to understand their banking needs.
 
 - Provide excellent customer service to achieve customer loyalty.
 
 - Resolve problems over the live chat, email or telephone.
 
 - Convert sales opportunities in order to meet financial targets.
 
 - Clarify and explain procedures and products over the telephone.
 
 - Capture and report customer feedback towards continual product development.
 
 
 Key Result Areas Achieve the required KPI set in term of
 
 Adherence
 
 CRD
 
 AHT
 
 Quality score
 
 post call suveuy
 
 NPS
 
 Key Result Areas (Continued)- Operates in a Call Centre environment where the interface with customers is over the telephone.
 
 - Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.
 
 - Mostly related to explaining procedures or providing information regarding retail banking products.
 
 - Also involves root cause analysis and reversals of charges and fees when necessary.
 
 Knowledge, Skills and Experience Knowledge, Skills and Experience (Continued)- University Graduate (preferably with some finance / banking or maths component).
 
 - 1 &ndash; 3 years experience
 
 - Very customer focused
 
 - Computer literate
 
 - Excellent communication skills
 
 - Strong listening skills.
</div>

Customer Service Officer.MGN Pak - CXC - Direct Banking Centre.Client Experience and Conduct Group-PAKCOE

AD Ports Group

<div>
 
 Job Description
 
 
 
 Senior Officer Licensing is responsible for the efficient and accurate processing of online licensing, permits and NOC applications within the Licensing Division. This role involves detailed review of applications, document verification, system troubleshooting, data management, and effective communication with both internal and external stakeholders
 
 
 
 Responsibilities
 
 
 
 
 Core Responsibilities:
 
 
 
 
 Application Processing:
 
 
 
 <ul>
 <li>
 Conduct thorough reviews of online applications for various ADM service like Marine craft and Vessels and other related services.
 </li>
 <li>
 Verify the accuracy and completeness of uploaded information and documents.
 </li>
 <li>
 Identify and address any discrepancies or missing information within applications.
 </li>
 <li>
 Build strong customer relationships through clear and effective communication regarding application status, requirements, and necessary actions.
 </li>
 <li>
 Provide exceptional customer service by addressing customer inquiries and concerns promptly and professionally.
 </li>
 <li>
 Actively listen to customer feedback to identify opportunities for improvement and enhance customer satisfaction.
 
 
 </li>
 </ul>
 
 Communication and Coordination:
 
 
 
 <ul>
 <li>
 Collaborate with internal stakeholders to ensure efficient and timely resolution of customer issues.
 </li>
 <li>
 Conduct face-to-face meetings or virtual interactions with customers as needed to gather information, address concerns, and build trust.
 </li>
 <li>
 Work closely with Senior Manager of Licensing and Senior Licensing Specialists to address complex cases or requests, ensuring a seamless customer experience.
 
 
 </li>
 </ul>
 
 System Management:
 
 
 
 <ul>
 <li>
 Collaborate with IT support to resolve technical issues affecting both customer and employee portals and other IT requirements.
 </li>
 <li>
 Maintain a strong understanding of the licensing system and its functionalities.
 
 
 </li>
 </ul>
 
 Data Management:
 
 
 
 <ul>
 <li>
 Accurately enter and update fine/violation information into the designated portal.
 </li>
 <li>
 Generate and maintain comprehensive statistics related to Licensing Division services.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Educational and Technical Qualifications:
 
 
 High school diploma with Basic computer skills
 
 
 Language Skills: Fluency in English and Arabic
 
 
 Years of Experience:
 
 
 Fresh graduates are encouraged to apply or
 
 
 High school diploma with a minimum of 3-year experience in a customer-facing or administrative role
 
 
 Nature of Experience: Willingness to learn about the maritime or licensing field
</div>

Senior Officer – Licensing

K - Fashion Ecommerce

Job Summary:We are looking for a proactive and customer-focused After Sales Support &amp; Service officer to join our team. In this role, you will be the first point of contact for customers after a sale is made, ensuring timely resolution of complaints, coordination of service calls, and maintaining long-term customer satisfaction.Key Responsibilities:<ul><li>Handle customer inquiries, complaints, and service requests via phone, email, or in person.</li><li>Coordinate with technical teams or service providers to ensure prompt resolution.</li><li>Maintain accurate records of all after-sales service requests and actions taken.</li><li>Follow up with customers to ensure issues are resolved and satisfaction is achieved.</li><li>Provide feedback to the sales, quality, and production teams on recurring issues.</li><li>Assist in warranty claims and documentation processing.</li><li>Maintain a professional and empathetic tone in all interactions.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree or relevant diploma.</li><li>1&ndash;3 years of experience in customer service or after-sales support (preferred).</li><li>Strong communication and interpersonal skills.</li><li>Problem-solving mindset and ability to handle pressure.</li><li>Familiarity with CRM systems or service request management tools is a plus.</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs55,000.00 per monthApplication Question(s):<ul><li>Are you able to commute to DHA Karachi?</li><li>Expected Salary &amp; Joining time?</li></ul>Experience:<ul><li>After Sales Service: 2 years (Required)</li><li>Sanitary &amp; Fittings: 1 year (Required)</li></ul>Work Location: In person

After Sales Service Officer

<div>
 
 
 Job Description:
 
 The Position holder is responsible for supporting office operations and acting as the first point of contact for customers and clients. or ensuring that floor is well managed and properly maintained. This roll also requires a reliable and proactive individual to own responsibilities and provide necessary support to the staff members for smooth operations.
 
 
 
 
 
 
 Job Responsibilities:
 
 The Front desk officer shall have the following responsibilities:
 
 
 
 
 
 
 Providing the best internal &amp; external
 
 
 guest experience:
 
 
 
 To provide the best possible front-end floor experience to all employees, visitors, clients &amp; guests in ensuring projection of the best professional image of the company.
 
 
 
 
 
 
 General Administration:
 
 
 
 - Management of protocols
 
 
 - Supervision of Housekeeping tasks
 
 
 - Courier management
 
 
 - In house meetings &amp; events management
 
 
 - Continues coordination with concern departments
 
 
 - Reporting time 15minutes earlier before staff members.
 
 
 
 
 
 
 Inventory &amp; Record Maintaining:
 
 
 
 - Maintaining Attendance sheet of support staff
 
 
 - Maintaining Stock Issuance record
 
 
 - Maintaining Genset and Electric Meter Sheet
 
 
 - Maintaining Qarshi water supply sheet
 
 
 - Daily Headcount sheet
 
 
 - Floor Equipment Management
 
 
 - Maintaining Guest/visitor&rsquo;s sheet
 
 
 - Maintaining Dispatch sheet
 
 
 - Gate passes record / incoming postage
 
 
 
 
 
 
 Qualification:
 
 
 
 Bachelor&rsquo;s degree in a relevant field.
 
 
 Previous experience in receptionist duties, customer service, or related field.
 
 
 Excellent communication skills to interact professionally with clients.
 
 
 Proficient in Google Suite and basic computer skills; knowledge of basic office equipment, including phones and printers.
 
 
 Ability to perform various office tasks such as filing and organizing.
 
 
 Strong problem-solving skills and ability to handle stressful situations.
 
 
 Location: Lahore
 
</div>

Front Desk Officer - Hospitality Industry

ACE Money Transfer

<div>
 
 About Us:
 
 
 
 ACE Money Transfer is a UK-based multinational company headquartered in Manchester, United Kingdom. ACE Money Transfer provides online remittance services to individuals in 29 countries across the UK, Europe, Canada, and Australia, enabling them to send money across borders in over 100 countries.
 
 
 
 Job Summary
 
 
 
 We are looking to hire a Customer Experience Officer / Executive who will be responsible for delivering exceptional support to our customers across multiple communication channels. The ideal candidate will ensure timely resolution of customer queries, provide accurate information, and maintain a high standard of service quality as per regulatory requirements (KYC/AML. This role requires strong communication skills, problem-solving abilities, and a customer-centric mindset to enhance overall customer satisfaction and brand experience.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Respond promptly and professionally to customer inquiries across chat, email, and phone channels
 </li>
 <li>
 Assist customers with transaction-related queries, account issues, complaints, and general support, ensuring accurate and timely resolutions
 </li>
 <li>
 Handle KYC and AML-related inquiries, including customer guidance on verification requirements, document submission, status updates, and basic compliance checks in line with company policies
 </li>
 <li>
 Ensure all customer interactions comply with quality standards, regulatory requirements (KYC/AML), and internal compliance guidelines
 </li>
 <li>
 Track, manage, and resolve customer tickets within defined SLAs and service timelines, including compliance-related cases
 </li>
 <li>
 Follow up with customers as required to ensure complete and satisfactory resolution of issues
 </li>
 <li>
 Accurately document customer interactions, KYC/AML observations, feedback, and case notes within the system for audit and compliance purposes
 </li>
 <li>
 Escalate high-risk, suspicious, or complex cases to Compliance, AML, or relevant internal teams while ensuring clear communication and end-to-end follow-through
 </li>
 <li>
 Identify recurring customer issues and potential compliance gaps, and recommend process or service improvements to enhance customer experience and operational efficiency
 </li>
 <li>
 Maintain up-to-date knowledge of products, services, policies, and regulatory requirements, including KYC/AML standards
 </li>
 <li>
 Actively contribute to customer experience enhancements, risk mitigation, and continuous operational improvements
 
 
 </li>
 </ul>
 
 Required Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, Communication, or a related field (preferred)
 </li>
 <li>
 Minimum an year experience in customer service, support, or call center
 </li>
 <li>
 Experience of fintech is a plus point
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Strong problem-solving and analytical abilities
 </li>
 <li>
 Ability to handle pressure while maintaining professionalism and empathy
 </li>
 <li>
 Proficiency in using customer support tools, CRM systems, and ticket management platforms
 </li>
 <li>
 Attention to detail with strong documentation and follow-up skills
 </li>
 <li>
 Ability to work in shifts, weekends, or rotational schedules (if required)
 
 
 </li>
 </ul>
 
 Key Competencies
 
 
 
 <ul>
 <li>
 Customer-centric mindset
 </li>
 <li>
 Active listening
 </li>
 <li>
 Conflict resolution
 </li>
 <li>
 Time management
 </li>
 <li>
 Adaptability
 </li>
 <li>
 Ownership and accountability
 </li>
 <li>
 Team collaboration
 
 
 </li>
 </ul>
 ACE Money Transfer Profile: https://acemoneytransfer.com/company-profile
 
 
 Powered by JazzHR
 
 
 AOd56ulUCS
</div>

Customer Xperience Officer

HungerStation | هنقرستيشن

<div>
 
 
 Rider Administration
 
 
 <ul>
 <li>
 Manage the end-to-end onboarding and offboarding process for riders.
 </li>
 <li>
 Collect, verify, and upload necessary documents (IDs, contracts, license copies, etc.).
 </li>
 <li>
 Coordinate with vendors and internal teams for rider replacements or updates.
 </li>
 </ul>
 
 
 Asset Handling
 
 
 <ul>
 <li>
 Issue, track, and recover rider assets such as delivery devices, uniforms, fuel cards, and car keys.
 </li>
 <li>
 Update asset records and report discrepancies to the Asset Control Associate and Regional Supervisor.
 </li>
 </ul>
 
 
 Petty Cash and Financial Admin
 
 
 <ul>
 <li>
 Handle and record petty cash usage for site-level rider needs (fuel, repairs, emergencies).
 </li>
 <li>
 Submit expense reports with supporting documents and ensure compliance with cash handling policies.
 </li>
 </ul>
 
 
 Car and Rider Coordination
 
 
 <ul>
 <li>
 Support onboarding of leased vehicles, coordinate with drivers, and report vehicle-related issues.
 </li>
 <li>
 Log vehicle usage, accident reports, and transfer activities in alignment with SOPs.
 </li>
 </ul>
 
 
 Compliance and Reporting
 
 
 <ul>
 <li>
 Ensure riders are briefed on policy updates and compliance requirements.
 </li>
 <li>
 Prepare and submit daily reports on onboarding status, asset movements, petty cash usage, and incidents.
 </li>
 </ul>
 
 
 Support Site Operations
 
 
 <ul>
 <li>
 Act as the point of contact for rider admin support during assigned shifts.
 </li>
 <li>
 Coordinate with Safety, Facility, and P&amp;L teams for escalated issues or cross-functional needs.
 </li>
 <li>
 Support replacement coverage during officer leave or peak times.
 </li>
 </ul>
 
 
 
 
 
 Governance and Resilience:
 
 
 <ul>
 <li>
 Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
 </li>
 <li>
 Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
 </li>
 <li>
 Uphold a high-performance working environment and promote HS&rsquo;s Values.
 </li>
 </ul>
 
 
 
 
 
 Knowledge and Experience:
 
 
 <ul>
 <li>
 2+ years of experience in fleet admin, HR support, or operations coordination roles.
 </li>
 <li>
 Familiarity with onboarding processes, documentation handling, and petty cash procedures.
 </li>
 <li>
 Strong attention to detail, documentation, and accuracy.
 </li>
 <li>
 Good communication and coordination abilities.
 </li>
 <li>
 Proficient in Microsoft Office and reporting tools.
 </li>
 </ul>
 
 
 
 
 
 Education and Certifications:
 
 
 <ul>
 <li>
 High Diploma in Logistics, Business, or any other related field.
 </li>
 </ul>
</div>

Last Mile Support Officer

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