customer service officer

Think Higher Consultants

<p><b>Location: Giga Mall</b></p><p><b>Job Summary:</b></p><p>We are seeking a friendly and professional Customer Service Officer to handle customer inquiries, provide accurate information, and ensure a high level of customer satisfaction. The role involves communicating with customers, resolving issues, maintaining records, and supporting daily customer service operations.</p><p><b>Roles &amp; Responsibilities:</b></p><ul><li>Handle customer inquiries, requests, and complaints through phone, email, or in person</li><li>Provide accurate information about products, services, and company policies</li><li>Maintain professional and timely communication with customers</li><li>Follow up on customer requests to ensure issues are resolved effectively</li><li>Record and update customer information and interactions in company systems</li><li>Coordinate with internal teams to resolve customer issues</li><li>Assist in preparing customer service reports and documentation</li><li>Maintain a positive and helpful attitude to enhance customer experience</li><li>Support customer service operations and administrative tasks as required</li></ul><p><b>Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree or relevant qualification</li><li>Minimum of 1&ndash;2 years of experience in a customer service or related role</li><li>Proficiency in MS Office applications</li><li>Excellent verbal and written communication skills</li><li>Strong problem-solving and interpersonal skills</li><li>Ability to work under pressure and manage multiple tasks</li></ul><p><b>Skills &amp; Competencies:</b></p><ul><li>Customer-focused mindset</li><li>Strong listening and communication skills</li><li>Patience and professionalism</li><li>Good organizational and time-management abilities</li></ul><p>Job Type: Full-time</p><p>Pay: Rs45,000.00 - Rs70,000.00 per month</p><p>Work Location: In person</p>

Customer Service Officer

city squares

<p><b>Location:</b> Muscat Oman<br/><b>Employment Type:</b> Full-time</p><p><b>About City Squares</b></p><p>City Squares &ndash; Oman Branch is an extension of our Saudi-based consulting and investment services group, established to support businesses and investors operating in the Sultanate of Oman. The Oman branch focuses on administrative management, government coordination, visa and immigration services, and operational support. We handle work, employment, and business visas, ensuring full compliance with local regulations. Working closely with regional headquarters, City Squares Oman plays a key role in aligning local operations with international standards and supporting strategic growth across the Gulf region.</p><p><b>Role Overview</b></p><p>We are seeking a motivated and professional <b>Customer Service Officer</b> to handle customer inquiries, provide accurate information, and ensure a high level of customer satisfaction. The role requires strong communication skills, problem-solving ability, and a service-oriented mindset.</p><p><b>Key Responsibilities</b></p><ul><li>Handle customer inquiries through phone, email, and in-person communication</li><li>Provide accurate information about company services and processes</li><li>Resolve customer complaints and issues in a professional and timely manner</li><li>Maintain customer records and update information in company systems</li><li>Coordinate with internal departments to resolve customer requests</li><li>Follow company policies, procedures, and service standards</li><li>Prepare basic reports related to customer interactions and feedback</li><li>Ensure a positive and professional customer experience at all times</li></ul><p><b>Qualifications and Experience</b></p><ul><li>Diploma or Bachelor&rsquo;s degree preferred</li><li>Previous experience in customer service or a related role</li><li>Strong communication and interpersonal skills</li><li>Ability to handle customers calmly and professionally</li><li>Good organizational and time-management skills</li><li>Proficiency in basic computer applications</li><li>Arabic and English language proficiency preferred</li></ul><p>نوع الوظيفة: دوام كامل</p>

EIX Consulting

<p>Job Description &ndash; Counter Staff<br/>Designation: Customer Service Officer<br/>Department: Operations<br/>Reporting to: Manager Customer Service Excellence</p><p>Job Purpose<br/>To provide exceptional customer service to customers visiting the service centers for travel services. The role requires accurate document handling, data entry, queue management, and strict adherence to quality, compliance and operational standards.</p><p>Roles and Responsibilities<br/>- Receive, verify, and process service customer applications.<br/>- Guide customers on required documents, process steps, and service fees.<br/>- Manage queue handling, token issuance, and customer flow during peak hours.<br/>- Perform accurate and timely data entry with zero-error standards.<br/>- Assist with biometric enrollment as required<br/>- Support applicants with form filling and digital submissions when required.<br/>- Ensure strict compliance with PII data protection and security standards.<br/>- Assist with cash handling, receipts, and daily reconciliation.<br/>- Coordinate with logistics teams according to SOP.<br/>- Ensure compliance with service-level requirements, and client guidelines.<br/>- Cross-sell and promote Value Added Services (where applicable).<br/>- Maintain customer satisfaction through professional behaviour and issue resolution.<br/>- Participate in all required operational and security trainings.<br/>- Assist Centre Management in maintaining audit compliance and internal process accuracy.</p><p>Qualifications &amp; Experience</p><ul><li>Minimum: High School Diploma</li><li>Preferred: Graduate Degree</li><li>1&ndash;2 years experience in customer service, visa centers, Amer, Tasheel, typing centres, or similar service industry roles.</li></ul><p>Skills &amp; Key Competencies<br/>- Strong customer service and communication skills.<br/>- Ability to handle high applicant volume professionally.<br/>- Attention to detail and accuracy in data entry.<br/>- Basic proficiency in MS Office and typing.<br/>- Understanding of UAE visa/passport procedures is an advantage.<br/>- Ability to work in multicultural and high-pressure environments.</p><p>Additional Requirements</p><ul><li>service-centre experience preferred.</li><li>Must maintain mission compliance and ICAC service standards.</li></ul><p><b>Requirements:</b></p><ul><li>Minimum: High School Diploma</li><li>Preferred: Graduate Degree</li><li>1&ndash;2 years experience in customer service, visa centers, Amer, Tasheel, typing centres, or similar service industry roles.</li></ul><p>- Strong customer service and communication skills.<br/>- Ability to handle high applicant volume professionally.<br/>- Attention to detail and accuracy in data entry.<br/>- Basic proficiency in MS Office and typing.<br/>- Understanding of visa/passport procedures is an advantage.<br/>- Ability to work in multicultural and high-pressure environments.</p><p>Job Type: Full-time</p><p>Experience:</p><ul><li>customer service : 1 year (Required)</li><li>typing centres, or similar service industry roles: 1 year (Required)</li></ul><p>Language:</p><ul><li>Hindi  (Required)</li></ul>

Majid Al Futtaim Retail

<p>Customer Care Officer responsiblities:</p><p>&middot; Respond to customer inquiries via multiple channels (Walk in, phone, email) in a professional, courteous, and timely manner.</p><p>&middot; Provide accurate information regarding products, services, pricing, and company policies.</p><p>&middot; Resolve customer issues and complaints by identifying the problem and offering appropriate solutions.</p><p>&middot; Process customer orders, returns, and exchanges, ensuring smooth transactions and adherence to company policies.</p><p>&middot; Record and document customer interactions and transactions, including inquiries, complaints, and comments, using the company&rsquo;s CRM or other support tools.</p><p>&middot; Follow up with customers to ensure satisfaction after resolving issues and to check on ongoing concerns.</p><p>&middot; Identify recurring problems or service gaps and escalate to the appropriate department for resolution.</p><p>&middot; Collaborate with other departments (e.g., sales, technical support, logistics) to ensure a seamless customer experience.</p><p>&middot; Maintain a positive attitude and professional demeanor, even when handling difficult or upset customers.</p><p>&middot; Meet or exceed performance metrics, including call response times, issue resolution times, and customer satisfaction scores.</p><p>Job Types: Full-time, Permanent</p><p>Application Question(s):</p><ul><li>Are you a UAE National?</li><li>Do you have family book?</li></ul>

Gargash Group

<p>Direct message the job poster from Gargash Group</p><p>The Service Officer is responsible for assisting customers with all aspects of automotive leasing, from initial inquiries to contract completion. This job's primary goal will be to provide exceptional customer service, maintain strong relationships with clients, and ensure a smooth leasing process.</p> Responsibilities <ul><li>Provide exceptional customer service to clients seeking automotive leasing options.</li><li>Assist customers in understanding the leasing process, including vehicle selection, financing options, and lease terms.</li><li>Respond to customer inquiries promptly and effectively, both in person and through various communication channels (phone, email, etc.).</li><li>Conduct thorough needs assessments to understand customers' preferences, requirements, and budget constraints.</li><li>Present and explain available vehicle leasing options to customers, highlighting features, benefits, and pricing details.</li><li>Collaborate with finance and sales departments to ensure accurate and timely completion of lease applications and contracts.</li><li>Conduct credit checks and review financial information to assess customers' eligibility for leasing.</li><li>Negotiate lease terms and conditions, including pricing, mileage limits, and maintenance packages, while adhering to company policies and guidelines.</li><li>Prepare leasing contracts, ensuring accuracy and compliance with legal and regulatory requirements.</li><li>Coordinate vehicle delivery and explain lease terms and vehicle features to customers upon delivery.</li><li>Address customer concerns or issues promptly and effectively, striving to resolve them in a satisfactory manner.</li><li>Maintain up-to-date knowledge of automotive leasing trends, industry regulations, and competitive offerings.</li><li>Build and maintain strong relationships with existing and potential customers, providing ongoing support and fostering customer loyalty.</li><li>Collaborate with the marketing team to promote leasing services through various channels, such as social media, events, and advertisements.</li><li>Assist in organising and conducting leasing events and promotions to generate leads and increase leasing portfolio.</li><li>Uphold company values throughout business practices and utilise sound judgment in decision making.</li><li>Any other additional duties as may be required by management based on needs of the business.</li></ul> Requirements <ul><li>A minimum of 1-3 years working experience in a similar role.</li><li>Proven experience in customer service or sales roles, preferably within the automotive industry</li></ul> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Administrative and Customer Service</li></ul> Industries <ul><li>Executive Offices</li></ul><p>Location: Dubai, United Arab Emirates</p>

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Global Customer Service Officer
</div></div><div><div>Ref #
</div><div>222787
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Cargo &amp; Airport Operations
</div></div><div><div><ul><li>Closing date: 11-Jan-2026</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p>The air cargo industry is entering an accelerated phase of change and transformation. From digitalizing the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. As the world&rsquo;s largest global air cargo carrier, Qatar Airways is leading this change. To support our vision, we are looking for talents &ndash; the bold, the imaginative and the change-maker. All of who will support Qatar Airways Cargo&rsquo;s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of our passionate team.<br>
As the business expands, we are pleased to announce an incredibly exciting opportunity to be part of Qatar Airways Digital&rsquo;s Team in Doha as a Global Customer Service Officer.</p>
<p><b>About the role</b></p>
<p>As a Global Customer Service Officer, you will enhance Qatar Airways Cargo customer experience and in line with the core values, by offering an escalation point of contact for both internal and external customers across the network from booking until final delivery by managing a closed loop activity to ensure all customers are receiving the service Qatar Airways Cargo are committed and to ensure all corrective actions are put in place to address service failures.<br>
As part of your role, your responsibilities will be inclusive of, but not limited to the following:</p>
<ul><li>Coordinate day to day work functions, acting as a &ldquo;go to&rdquo; person and investigating and resolving complex customer issues. Queries may be received on a range of issues including Misrouted Cargo, Damaged Cargo, Offloaded Cargo, Missing Cargo and any discrepancies.</li>
<li>Understand the needs and requirements of the customer and manage their expectations and the service received and pro-actively resolve potential or current issues in a timely and efficient manner.</li>
<li>Ensure to track all customer escalation and resolution activities for quality and metrics reporting through existing tools to facilitate reporting and identification of common inquiries, maintain an accurate database of customer queries with actionable data output in preparation through the Customer Relationship Management (CRM) application.</li>
<li>Identify trends related to customer inquiries to respond proactively and provide feedback to management.</li>
<li>Develop a clear and in-depth knowledge of all Qatar Airways Cargo products in order to understand and resolve customer queries in the first instance wherever possible.</li>
<li>Collaborate with other departments on cross functional tasks and projects representing the Customer Experience function and ensuring the voice of the customer is always present in the resolution discussion.</li>
<li>Perform other department duties as directed by Line Manager of Head of the Department.</li>
</ul><p></p><p><b>Be part of an extraordinary story</b></p>
<p>Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.<br>
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.<br>
Together, everything is possible.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About you</b></p>
<ul><li>Bachelor&rsquo;s degree or equivalent with a minimum of 3 years of job-related experience in air cargo, logistics, or a related field.</li>
<li>Solid understanding of air cargo customer service practices and procedures.</li>
<li>Knowledge of cargo reservation, acceptance and handling processes.</li>
<li>Familiarity with IATA and TACT regulations.</li>
<li>Strong communication skills with excellent command of English (verbal and written)</li>
<li>Proficiency in French and Arabic is preferred and will be considered an asset.</li>
<li>Advanced proficiency in MS Office tools (Excel, Word, Outlook) with strong presentation and reporting skills.</li>
<li>A proactive mindset with the ability to work independently and manage multiple tasks in a fast-paced environment.</li>
</ul><p></p><p><b>About Qatar Airways Group</b></p>
<p>Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><br>
<p><br>
<b>How to apply</b></p>
<p>If you&rsquo;re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=222787</div></div></div></div></div></div></div></div>

Global Customer Service Officer

Sundus

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  Job Title:Customer Service Executive &ndash; Recruitment Agency
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  Location:Abu Dhabi
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  Job Type:Full-Time
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  Job Description
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 We are hiring a Customer Service Executive for a well-established recruitment agency in the UAE. The ideal candidate will have prior experience in customer service within the UAE market and strong communication skills to handle clients and candidates professionally.
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  Key Responsibilities
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 Handle customer and client inquiries professionally via phone, email, and WhatsApp
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 Coordinate with candidates and internal recruitment teams
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 Provide accurate information about recruitment services
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 Maintain records, follow up on requests, and ensure high customer satisfaction
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 Support daily administrative and customer service operations
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  Requirements
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 Minimum 2 years of customer service experience in the UAE
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  Experience In Recruitment Or HR Agencies Is Highly Preferred
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 Excellent English communication skills (spoken &amp; written)
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 Strong interpersonal and organizational skills
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 Ability to work in a fast-paced environment
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