customer service officer

UNIVERSAL LOGISTICS SERVICES (PRIVATE) LIMITED

<p><b>We&rsquo;re Hiring &ndash; Customer Service Officer (Islamabad)</b><br/>Join us as a Customer Service Officer and be part of a dynamic team driving world-class service in the logistics industry!</p><p><b>What We&rsquo;re Looking For:</b><br/>1. 1&ndash;2 years of experience in customer service (logistics/courier experience is a plus)<br/>2. Bachelor's Degree is must.<br/>3. Ability to handle calls, emails, and customer queries with professionalism<br/>4. Team player with a proactive approach</p><p><b>What You&rsquo;ll Do:</b><br/>-Support customers with import/export queries &amp; shipment updates<br/>-Ensure timely resolution of issues and complaints<br/>-Provide leads to sales from customer interactions<br/>-Create airway bills and coordinate with operations teams</p><p><b>Location: Main Faqir Aipee Road, I-11/3, Islamabad</b><br/><b>Apply Now: Send your CV to upspakistanhr@ups.com</b></p><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs55,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Work Location: In person</p>

Customer Service Officer

CREDIT LINK COMMERCIAL BROKER L.L.C

<p><b>Work and Responsibilities:</b></p><ul><li>Answering all queries and questions regarding the product and services offered by the company.</li><li>Asking questions to the clients and understanding their specifications</li><li>Maintain a record of calls made and results achieved.</li><li>Initiate outbound calls and ensuring a steady flow of potential clients to the sales.</li><li>Obtaining client's information and other relevant data.</li><li>Build and maintain strong relationships with clients through regular communication &amp; follow-up</li><li>Educate clients on various mortgage products, terms, and options available in the market</li><li>Guide clients through mortgage applications process, including gathering required documentation.</li><li>Build and maintain relationships with clients, developers, real estate agents, and other stakeholders in the industry</li><li>Maintain up to date knowledge of mortgage regulations, interest rates, and market trends</li><li>Keep accurate records of client interactions, applications, and mortgage transactions in compliance with regulatory requirements and company policies</li></ul><p><b>Qualifications:</b></p><ul><li>Proficiency in English Language</li><li>Ability to build and maintain strong client relationships, excellent negotiation and persuasive skills</li><li>Knowledge of customer service principles and practices</li><li>Demonstrated ability to understand and address clients' needs, fostering positive relationship</li><li>Fluent in written and spoken English, with a clear and concise accent</li></ul><p><b>Requirements:</b></p><ul><li>Experience in customer service/telecalling</li><li>Proficiency in Microsoft Office Suite (Excel)</li></ul><p><b>PAY: Salary + Commission</b></p><p>Job Type: Full-time</p>

First Abu Dhabi Bank (FAB)

<div>
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  Company Description
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 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
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 <strong>
  Job Description
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 Core Responsibilities
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 <ul>
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   Actively sell/cross-sell asset and liability products to new and existing customers
  </li>
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   Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
  </li>
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   Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)
  </li>
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   Encourage customers to build their balances with the bank in order to migrate to higher customer programs
  </li>
  <li>
   Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres
  </li>
  <li>
   Educate Classic and Advantage customers about automated channels including ATM, call centre and NBAD online and promote their migration to these channels
  </li>
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   Attract new customers to branch through personal relations and existing customer referrals
  </li>
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   Respond to call center regarding customer inquiries forwarded
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   Meet individual sales targets
  </li>
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   Participate in and potentially lead daily retail sales team meetings
  </li>
  <li>
   Online &amp; Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls &amp; carryout online demonstration and assist with mobile app demo and customer download
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   NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
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   Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
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  Qualifications
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 <ul>
  <li>
   High School graduated
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   2 years&rsquo; relevant experience in banking sector.
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   Familiarity with bank products, customer experience and related policies and procedures
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 </ul>
</div>


ARABIAN CEMENT

<div><div><div><div><h3 class="jobSectionHeader"><b>main job details</b><b>
</b></h3></div><div><ul><li>Communicate with customers via inbound and outbound calls to provide information about products and services.</li>
<li>Maintain daily records of customer interactions and transactions, documenting inquiries, complaints, and feedback.</li>
<li>Receive, manage, and resolve customer complaints while providing timely updates on progress and outcomes.</li></ul><br>
<p></p>
</div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Requirements</b><b>
</b></h3></div><div><div><div>Education</div>
<div>Bachelor&rsquo;s degree.
</div><div>Skills</div>
<div>- Strong communication skills. - Active listening and problem-solving abilities. - Effective time management. - Proficiency in Microsoft Office. - SAP knowledge (preferred). - Good command of both spoken and written English.
</div><div>Experience</div>
<div>From 0 to 3 years of experience, with prior call center background required.
</div><div>Location</div>
<div>HQ (New Cairo)</div></div></div></div></div></div>

<div>
 <strong>
  Company Description
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 Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.
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 Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.
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  Job Description
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 We are seeking an enthusiastic and customer-focused Officer- Customer Service to join our dynamic team in Dubai, United Arab Emirates. As a key member of our customer service department, you will play a crucial role in providing exceptional support to our clients, handling inquiries, and ensuring a positive customer experience.
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 <ul>
  <li>
   Actively sell and cross-sell banking products and services to new and existing customers
  </li>
  <li>
   Process and assess customer requests, including account openings, online banking applications, and loan product applications
  </li>
  <li>
   Educate customers about automated channels such as ATM, call center, and online banking services
  </li>
  <li>
   Attract new customers through personal relations and existing customer referrals
  </li>
  <li>
   Meet individual sales targets and participate in daily retail sales team meetings
  </li>
  <li>
   Achieve monthly targets for onboarding customers to online and mobile banking applications
  </li>
  <li>
   Ensure high levels of customer satisfaction and contribute to achieving Net Promoter Score (NPS) targets
  </li>
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   Respond promptly and efficiently to customer inquiries forwarded from the call center
  </li>
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   Collaborate with colleagues and internal stakeholders to resolve customer issues
  </li>
  <li>
   Complete mandatory training programs to stay updated on bank products and services
  </li>
  <li>
   Adhere to bank policies, processes, and procedures, both internal and external
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  </li>
 </ul>
 <strong>
  Qualifications
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 </strong>
 <ul>
  <li>
   High School diploma or equivalent
  </li>
  <li>
   Minimum of 2 years' relevant experience in the banking sector
  </li>
  <li>
   Strong communication and interpersonal skills
  </li>
  <li>
   Excellent problem-solving abilities and attention to detail
  </li>
  <li>
   Proficiency in customer service software and CRM systems
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   Ability to work efficiently in a fast-paced environment
  </li>
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   Strong sales skills and proven ability to meet targets
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   Knowledge of online and mobile banking platforms
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   Empathetic approach to customer service
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   Ability to work collaboratively in a team environment
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   Flexibility to adapt to changing customer needs and bank procedures
  </li>
  <li>
   Fluency in English and Arabic
  </li>
  <li>
   Knowledge of local banking regulations and practices in the UAE
  </li>
 </ul>
</div>


Officer- Customer Service

IIQAF

<div><p><b>Location:</b> Dubai, UAE<br>
<b>Industry:</b> Construction<br>
<b>Job Type:</b> Full-Time<br>
<b>Salary:</b> <b>AED 7,500 &ndash; AED 8,000 per month</b></p>
<h3 class="jobSectionHeader"><b>Job Overview</b></h3>
<p>IIQAF Group is seeking a professional and customer-focused <b>Guest Relations Officer</b> to manage client interaction and front-facing services within our <b>construction projects and corporate offices in Dubai</b>. The ideal candidate will act as the primary point of contact for visitors, clients, contractors, and stakeholders, ensuring a positive and professional company image.</p>
<p>This role is ideal for candidates searching for <b>Guest Relations Officer jobs in Dubai</b>, <b>Client Relations Officer UAE</b>, <b>Front Office Construction jobs</b>, or <b>Customer Service Officer &ndash; Construction Industry</b>.</p>
<h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3>
<ul><li>Greet and assist <b>clients, visitors, contractors, and stakeholders</b> professionally</li><li>
Manage front desk operations and <b>corporate reception activities</b></li><li>
Handle <b>client inquiries, complaints, and service requests</b> efficiently</li><li>
Coordinate meetings between <b>project managers, engineers, and clients</b></li><li>
Maintain visitor logs, access records, and site entry documentation</li><li>
Support <b>customer satisfaction initiatives and client relationship management</b></li><li>
Assist in organizing corporate events, project meetings, and site visits</li><li>
Ensure compliance with <b>company policies and site security procedures</b></li></ul>
<h3 class="jobSectionHeader"><b>Required Skills &amp; Qualifications</b></h3>
<ul><li>Proven experience as a <b>Guest Relations Officer, Client Relations Officer, or Front Office Executive</b></li><li>
Background in <b>construction, real estate, or corporate environments preferred</b></li><li>
Excellent <b>communication and interpersonal skills</b></li><li>
Strong problem-solving and customer service abilities</li><li>
Professional appearance and presentation skills</li><li>
Ability to handle high-profile clients and VIP visitors</li></ul>
<h3 class="jobSectionHeader"><b>Preferred Qualifications</b></h3>
<ul><li>Experience in <b>construction project offices or developer companies in UAE</b></li><li>
Knowledge of <b>CRM systems and customer service tools</b></li><li>
Multilingual skills (Arabic is an advantage)</li></ul>
<h3 class="jobSectionHeader"><b>Why Join IIQAF Group</b></h3>
<ul><li>Competitive salary: <b>AED 7,500 &ndash; AED 8,000 per month</b></li><li>
Professional corporate role within Dubai&rsquo;s growing <b>construction sector</b></li><li>
Opportunity to work with high-profile projects and clients</li><li>
Career growth in <b>client relations and corporate services</b></li><li>
Structured and supportive work environment</li></ul></div>

Guest Relations Officer

Omni Academy Consulting & Technologies 

<p><b>Hiring: Service Officer</b></p><p><b>Salary:</b> Rs. 40,000/month + Commission<br/><b>Start Date:</b> 25 Feb , 2026</p><p><b>Location : Shahrah e faisal Karachi </b></p><p><b>About Omni Academy</b></p><p>Omni Academy is a fast-growing training and consultancy organization committed to innovation and excellence. We are dedicated to empowering individuals and businesses through digital transformation, training, and strategic consultancy.</p><p>We are seeking a dedicated and detail-oriented <b>Service Officer</b> to ensure smooth service operations and deliver exceptional customer support. The ideal candidate will be responsible for handling client queries, resolving service-related issues, coordinating with internal departments, and maintaining service quality standards.</p><p><b>Key Responsibilities:</b></p><ul><li>Handle customer inquiries, complaints, and service requests professionally</li><li>Ensure timely resolution of operational and service-related issues</li><li>Monitor service delivery standards and maintain quality benchmarks</li><li>Coordinate with technical/operations teams for issue resolution</li><li>Maintain accurate records of service activities and client interactions</li><li>Prepare daily and weekly service performance reports</li><li>Support branch operations to ensure seamless service execution</li><li>Ensure compliance with company policies and service protocols</li></ul><p><b>Qualifications &amp; Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration or relevant field</li><li>1&ndash;3 years of experience in customer service or operations</li><li>Strong communication and interpersonal skills</li><li>Problem-solving and conflict-resolution abilities</li><li>Proficiency in MS Office and reporting tools</li><li>Ability to work under pressure and manage multiple tasks</li></ul><p><b>Core Competencies:</b></p><ul><li>Customer Service Excellence</li><li>Operational Coordination</li><li>Attention to Detail</li><li>Time Management</li><li>Team Collaboration</li></ul><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 per month</p><p>Work Location: In person</p>

Service Officer - Shahrah e faisal Karachi

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