customer service operations manager

Alaan الآن

<p>Join to apply for the <strong>Operations Manager - Accounting</strong> role at <strong>Alaan الآن</strong></p> <p><strong>About Alaan</strong></p> <p>Alaan is the Middle East's first AI-powered spend management platform, built to help businesses save time and money.</p> <p>Our all-in-one solution combines smart corporate cards, real-time expense tracking, AI-powered automation, seamless accounting integrations, and deep financial insights-designed to simplify finance operations and maximize control over company spend.</p> <p>Founded in 2022, Alaan is already the trusted partner of over 1,300 leading businesses across the UAE, including G42, Careem, McDonald's, Tabby, Al Barari, Rove Hotels, Rivoli, and CarSwitch. Together, our customers have saved over AED 100 million with Alaan.</p> <p>In just three years, Alaan has become the expense management platform in the Middle East-and we've done it while becoming profitable.</p> <p>Backed by Y Combinator and top global investors-including founders and executives of leading startups-Alaan is built by a world-class team from McKinsey, BCG, Goldman Sachs, Barclays, Zomato, Careem, Rippling, and other high-growth companies.</p> <p>We're not just building software. We're reimagining how finance works for modern businesses across the region.</p> About The Role <p>As an Operations Manager - Accounting at Alaan, you will be a go-to expert for all customer-facing accounting-related issues and queries. You'll work cross-functionally with customer success, customer support, product, and engineering teams to guide integration best practices, troubleshoot accounting issues, enhance our product, and strengthen internal tools and processes. If you enjoy applying your accounting knowledge to solve operational challenges, you'll thrive in this role.</p> What You'll Do <ul> <li>Delight our customers with your knowledge of setup, troubleshooting, and optimization of accounting systems</li> <li>Educate customers on best practices in reconciliation, chart of accounts mapping, journal entries, and financial reporting workflows</li> <li>Empower the customer support team to handle basic accounting issues confidently by maintaining internal documentation and training resources</li> <li>Build tools, playbooks, and processes to streamline support for accounting and finance-related queries</li> <li>Act as an escalation point for complex or high-impact accounting issues</li> <li>Work closely with the product team to design, test, and roll out accounting features, ensuring they meet customer expectations and real-world accounting standards</li> <li>Collaborate with engineering to debug technical issues that affect accounting logic, data accuracy, or sync reliability</li> <li>Advocate for improvements to accounting-related user experience based on customer feedback and support trends</li> </ul> What We Are Looking For <ul> <li>3-6 years of experience in an operations or accounting role at a fintech, SaaS, or financial services company</li> <li>Familiarity with accounting systems and concepts; and deep knowledge of at least two: Xero, QuickBooks, Microsoft Dynamics, Oracle Netsuite, Zoho Books, Odoo</li> <li>Strong problem-solving skills and comfort working with technical teams and APIs</li> <li>Owner mentality and hands-on approach, demonstrating a willingness to cover various Operations tasks</li> <li>Excellent communication and interpersonal skills</li> <li>Ability to multitask, prioritize, and manage time effectively</li> <li>Proven ability to work independently and make decisions autonomously</li> </ul> What's In It For You <ul> <li>Contribute to building the Middle East's most beloved fintech brand from the ground up</li> <li>Benefit from a role with significant ownership and accountability</li> <li>Thrive in a flexible hybrid culture with ample work-life balance</li> <li>Participate in exciting offsite events</li> <li>Competitive salary and equity</li> <li>Enjoy additional perks like travel allowances, gym memberships, and more</li> </ul> Seniority level <ul> <li>Mid-Senior level</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Management and Manufacturing</li> </ul> <p>Get notified about new Operations Manager jobs in <strong>Riyadh, Riyadh, Saudi Arabia</strong>.</p> <p>Other similar roles include Business Operations Manager, Customer Service Operations Manager, Senior Operations Manager, and more, located across Riyadh and KSA.</p> <p>We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.</p><img src="https://www.jobg8.com/Tracking.aspx?vBomb1%2bz1okojovJQLYg%2bHMJK3YIqOeWu" width="0" height="0" />

Operations Manager - Accounting

Ministry of Education Dubai

<br><b>Job Description</b><br>Since the establishment of the union of the United Arab Emirates in 1971, education has received the utmost attention of the founding leader, Sheikh Zayed bin Sultan Al Nahyan, may Allah have mercy on him, and his founding brothers. They believed that education was the cornerstone of building an enabled community that could keep pace with the advancements. Over the past decades, the wise leadership of the country was keen on building an educational system that matched its counterparts in the advanced nations. It harnessed for this purpose all the required capabilities, to achieve the country's agenda and national vision in this regard. Sincere efforts have also been made to develop education and adopt the best systems that achieve high-quality education outputs, to achieve the future visions and aspirations of the wise leadership.<br>Since investing in human capital is the main objective, the UAE has been keen on establishing the Ministry of Education and creating the appropriate environment to build pioneering Emirati schools, in terms of standards, form, and content they provide. It also made sure that such schools provided high-quality educational environment and owned the most technically advanced tools to be able to graduate generations that could pursue their university education confidently in higher education institutions to fulfil the requirements of labour market.<br>The MOE has also provided a smart learning system and high-quality digital platforms, side by side with the continuous development of school curriculums, according to national learning standards, assessment policy that is based on assessing for learning, and highest quality standards that match the best international practices. Various learning tracks, moreover, have been provided to support the capabilities and skills of students and achieve the country's strategy of encouraging the culture of creativity and innovation through providing the students with the skills of the 21st century and motivating them to have new ideas that relate to the reality they live in and foresee the future. This will eventually help in finding radical, sustainable solutions to the major issues, improving competitiveness, and supporting smart government in its attempts to keep pace with global <b>advancements, advance education, and push it to broad horizons of excellence, leadership, and competitiveness.<br>Department Definitio</b>n:<br>Director of Customer Services to lead and oversee the operations of Call Centre Operations, Customer Happiness Centre Operations, and Service Quality &amp; Continuous Improvements sections. The role focuses on ensuring exceptional customer experiences, optimizing operations, and driving continuous improvements across all service channels.<br><b>Main Job Duties &amp; Responsibilities:</b><br>Call Centre Operations Section:<br>- Oversee the Call Centre Operations, ensuring efficient and timely handling of customer inquiries.<br>- Develop and implement strategies to improve call response time, first-call resolution, and overall customer satisfaction.<br>- Monitor performance metrics, such as Average Handling Time (AHT) and service level adherence, to achieve organizational targets.<br>- Provide leadership and support to call center teams through training, coaching, and performance monitoring.<br>- Leverage technology and tools to enhance operational efficiency and automate call center processes.<br>Customer Happiness Centre Operations Section:<br>- Ensure Customer Happiness Centers deliver high-quality, customer-centric services aligned with organizational values.<br>- Streamline operations to reduce waiting times, optimize workflow, and ensure timely resolution of inquiries.<br>- Develop initiatives to improve customer experience and achieve high satisfaction rates.<br>- Monitor and analyze customer feedback to identify trends, gaps, and opportunities for service enhancement.<br>- Collaborate with internal departments to resolve systemic issues impacting customer happiness.<br>Service Quality &amp; Continuous Improvements Section:<br>- Develop and implement frameworks for monitoring service quality across all customer service channels.<br>- Define and track Key Performance Indicators (KPIs) to measure and enhance service performance.<br>- Drive continuous improvement initiatives by analyzing processes, identifying inefficiencies, and implementing solutions.<br>- Conduct regular audits and evaluations to ensure compliance with organizational standards and service policies.<br>- Leverage customer satisfaction surveys and feedback to implement targeted improvements.<br>- Foster a culture of innovation and excellence to consistently improve service delivery and operational performance.<br><b>Skills</b><br>- 15+ years of experience in customer service operations, proven expertise in managing call center operations, customer happiness centers, and service quality improvements.<br>- A bachelor s or master s degree within business administration, Customer Service Management, or within a relevant field.<br>- Customer Service Platforms: Expertise in implementing and overseeing customer service management systems (e.g., CRM tools like Salesforce, Zendesk, or Microsoft Dynamics).<br>- Performance Monitoring Systems: Strong ability to analyze metrics and dashboards for service quality, such as Average Handling Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT).<br>- Process Improvement Frameworks: Familiarity with methodologies like Six Sigma or Lean Management to enhance operational workflows.<br>- Customer Service Excellence: Ability to deliver high-quality customer service, with a strong commitment to customer satisfaction.<br>- Performance Optimization: Skilled in optimizing call center and in-person service operations to improve efficiency and customer satisfaction.<br>- Problem Solving &amp; Escalation Management: Strong problem-solving skills with experience in orchestrating escalation management frameworks and resolving complex customer issues.<br>- Leadership: Effective team leadership and management skills, fostering a positive and productive work environment.<br>- Communication: Strong communication skills for effective collaboration with cross-functional teams and clear, empathetic customer interaction.<br>- Speaking, Reading &amp; Writing English &amp; Arabic.<br><br>

Director of Customer Service

GE HealthCare

<div><h1 class="jobSectionHeader"><b>Job Description Summary</b></h1>
Africa Customer Experience Leader is responsible for the definition and execution of the customer satisfaction and experience programs across Africa. This role drives Customer Service Center Processes, Customer Experience and Customer Problem/Complaint Escalation Processes and Programs, FMI execution and Recall FMI linearity across Africa. It combines operational leadership, digital tool deployment, customer advocacy, training coordination, and strategic account support to ensure a seamless and impactful service experience.<p></p><h1 class="jobSectionHeader"><b>
Job Description</b></h1><h2 class="jobSectionHeader"><b>
Scope &amp; Strategic Focus</b></h2><ul><li>
Lead strategic initiatives to elevate service center excellence across Africa.</li><li>
Align processes, share best practices, and enhance agent performance visibility.</li><li>
Support the Product Service GM by connecting global and regional teams across commercial, product, service, and marketing functions.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Customer Experience &amp; Escalation Management</b></h2><ul><li>
Drive escalation culture and execution, ensuring timely resolution of CSO cases.</li><li>
Manage CSO cases, coordinate cross-functional resolution, maintain documentation, and ensure compliant customer communication.</li><li>
Own customer experience and complaint escalation programs across Africa.</li><li>
Oversee Field Modification Instructions (FMI) execution, ensuring timely closure and regulatory compliance.</li><li>
Monitor long-open jobs and FMI actions to ensure resolution and satisfaction.</li><li>
Maintain customer satisfaction tools with updated action plans and statuses.</li><li>
Ensure process alignment and promote adherence to enhance service efficiency.</li><li>
Create visibility for management and teams to drive transparency and continuous improvement.</li><li>
Facilitate communication between regional and LCT teams on process changes and initiatives.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Tools &amp; Systems Deployment</b></h2><ul><li>
Promote and coordinate deployment of GEHC digital CX tools (AgentX, myGEHC Experience, Genesys).</li><li>
Drive adoption and effective utilization across internal teams.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Performance Monitoring &amp; Continuous Improvement</b></h2><ul><li>
Own and track key service center KPIs, including productivity and operational metrics.</li><li>
Lead CSAT process across Africa, ensuring consistent measurement and follow-up.</li><li>
Analyze feedback and resolution times to identify improvement opportunities.</li><li>
Drive continuous improvement initiatives for service and customer experience.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Voice of the Customer</b></h2><ul><li>
Represent the operational voice of the customer, translating feedback into actions.</li><li>
Manage hot cases and maintain updated workflows and action plans.</li><li>
Escalate concerns from surveys and customer interactions.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Cross-Functional Collaboration</b></h2><ul><li>
Partner with Parts &amp; Fulfilment to address parts-related issues impacting CX.</li><li>
Support MCTs with improvement actions and escalate critical issues.</li><li>
Advocate for customers in parts-related matters to ensure visibility and resolution.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Training Coordination</b></h2><ul><li>
Track and coordinate EHS, quality, and technical trainings across Africa.</li><li>
Collaborate with MCTs to identify training needs and ensure compliance.</li><li>
Maintain training roadmaps aligned with installed base and service needs.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Strategic Account Management</b></h2><ul><li>
Ensure hyper support for strategic accounts in collaboration with MCTs.</li><li>
Lead quarterly reviews focused on CX, escalations, and service delivery.</li><li>
Resolve strategic account escalations and ensure visibility to leadership.</li><li>
Monitor and engage proactively to protect satisfaction of high-value accounts.</li><li>
Define and improve service delivery processes for strategic customers.</li><li>
Advocate for CSL investments to support strategic account performance.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><ul><li>
Bachelor&rsquo;s degree in Business, Engineering, or related field</li><li>
5+ years of experience in customer service operations, preferably in a regional or multi-country role</li><li>
Proven track record in escalation management and cross-functional coordination</li><li>
Strong understanding of service delivery processes and digital tools</li><li>
Excellent verbal, written and communication skills in English &amp; Arabic</li></ul><p></p><h2 class="jobSectionHeader"><b>
Preferred S</b><b>kills</b></h2><ul><li>
Experience with GEHC tools (AgentX, myGEHC Experience, Genesys) is a strong advantage</li><li>
Excellent communication and stakeholder management skills</li><li>
Analytical mindset with a focus on KPIs and continuous improvement</li><li>
Ability to work independently and lead initiatives across diverse teams</li></ul><p></p><h2 class="jobSectionHeader"><b>
Inclusion and Diversity</b></h2><p>
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.</p><p>
Our total rewards are designed to fuel your ambition by providing the flexibility and support you need to turn your ideas into impactful realities. Our compensation and benefits align with what you'd expect from an organization of global reach and scale. You'll find yourself surrounded by career opportunities in a culture that fosters care, collaboration, and support.</p><p>
#LI-AK3</p><p></p><h1 class="jobSectionHeader"><b>
Additional Information</b></h1><div><div><div><div><div><div><div><p><b>
Relocation Assistance Provided: </b>No</p></div></div></div></div></div></div></div></div><p></p>

Customer Experience Leader, AFRICA

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  Job Description Summary
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 Leads the Turkiye and Iran service LCT ensuring operational excellence through the development of a world-class services organization &amp; function. Drives Services execution, customer satisfaction, field management and achievement of business metrics, cash collection management and productivity.
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  Roles and Responsibilities
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   Define and own the execution of the regional services growth playbook / session II focusing on CM growth and service delivery excellence.
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   Analyze and understand the competition - ensure delivery is aligned to service sales strategy
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   Define and drive overall customer satisfaction indicators and levels.
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   Build a working environment which values teamwork to the overall benefit of customer satisfaction and growth. Support large strategic deals in regions and POS strategy
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   Assess resources needed to fulfill business plans. Continuously enhance domain expertise in the field through professional training and certification programs for FSE&rsquo;s.
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   With Service Delivery team, drive and develop operational and financial growth initiatives and targets, cost control measures and process improvements.
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   Develop metrics on field service profitability and resource models to maximize productivity.
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   Build long-term relationship with key customers; provide leadership and direction in crucial customer interfaces. Strengthen GEHC image with luminaries.
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   Own customer CSO escalations and drive for fast and effective resolution. In conjunction with Region Product Managers (equipment sales)
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   Assess the effectiveness of service delivery through NPS, benchmarking, and best practice sharing (applied time, time to repair, fix right first time, &hellip;etc.) and address main opportunities.
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   Own and drive execution of FMIs, end of product life strategy in coordination with leadership team. Escalate the needs for the region (Design for serviceability, CSO, FMI, quality&hellip;).
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   Provide leadership for simplification of processes and Lean initiatives.
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  Required Qualifications
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   Bachelor's Degree &ndash; Business, Finance, Commercial, or Engineering.
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   15+ years operational leadership experience in Services, Technical Operations or Healthcare
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   Excellent analytical and problem-solving skills: ability to clearly link financial results to operational performance, driving positive change.
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   Experience in leading large cross functional teams to achieve business goals.
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   Structured and analytical
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   Strong communication skills to synthesize complex issues and communicate into simple messages.
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   Ability to build C level long term relationships
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   Demonstrated GE Healthcare Cultural Operating Principles.
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  Quality And EHS Specific Goals
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   Aware of and complies with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
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   Completes all planned Quality &amp; Compliance training within the defined deadlines.
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   Identifies and reports any quality or compliance concerns and take immediate corrective action as required.
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   Proactively simplifies the work instructions, procedures and processes to drive continuous improvement of the Quality Management System.
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   Insure completion of all field modifications instructions (FMI&rsquo;s) within prescribed timeframe.
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   Aware of and complies with EHS Policies and applicable laws and regulations as they apply to this job type/position. Completes all planned EHS training within the defined deadlines.
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  </li>
 </ul>
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  Inclusion and Diversity
  <br/>
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 GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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  Behaviors
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 We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership &ndash; always with unyielding integrity.
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  Total Rewards
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 Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you&rsquo;d expect from an organization with global strength and scale, and you&rsquo;ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
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    Additional Information
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  Relocation Assistance Provided:
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 Yes
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Services General Manager, Turkiye & Iran

Naffco

<div></div><div><p><i>Experience:</i> 7 - 10 yrs. | Opening: 1
<br>
<i>Education:</i>Bachelor of Technology/Engineering(Automobile, Mechanical)<br>
<i>Nationality:</i> Any Nationality<br>
<i>Industry Type:</i>Automotive / Automobile / Auto Accessories<br>
<i>Functional Area:</i>Installation / Maintenance / Operations / Repair Oct 2,2025<br>
</p><p></p><div><div>
</div></div><div></div><h3 class="jobSectionHeader"><b>Job Description</b></h3>
<p></p><div><p>The Automotive &amp; Aftersales Manager will be responsible for overseeing all aftersales operations including service, maintenance, spare parts, warranty, and customer service. This role ensures high-quality service delivery, maximizes customer satisfaction, improves retention, and drives profitability of the aftersales division while maintaining compliance with company and manufacturer standards.</p><h3 class="jobSectionHeader"><b><br>
Key Responsibilities:</b></h3><ul><li>
Manage service center, spare parts, and warranty operations.</li><li>
Drive customer satisfaction, retention, and service quality.</li><li>
Lead, train, and motivate the aftersales team.</li><li>
Monitor KPIs and achieve revenue &amp; profit targets.</li><li>
Ensure compliance with OEM standards and company policies.</li></ul><h3 class="jobSectionHeader"><b><br>
Requirements:</b></h3><ul><li>
Bachelor&rsquo;s in Mechanical/Automotive Engineering or Business.</li><li>
7&ndash;10 years&rsquo; experience in automotive aftersales management.</li><li>
Strong knowledge of service operations &amp; spare parts.</li><li>
Proven leadership and customer service skills.</li><li>
Experience in managing budgets &amp; P&amp;L.</li></ul><p></p>
</div><p></p><div>Keyword: Automotive Aftersales Manager,Aftermarket Manager,ASD Incharge,Aftersales manager,Automotive Manager,Technical Services Manager,Aftersales,AfterSales Service</div></div><p></p>

Automotive Aftersales Manager

Winntus Scaffolding Pvt Ltd

<p><b>JOB DESCRIPTION OF ASST. BRANCH MANAGER</b></p><p>Assistant Branch Managers play a key role in assisting branch managers in running the daily operations of a branch office, including sales, customer service, and financial performance.</p><p><b>Assistant Branch Manager have the following duties and responsibilities:</b></p><ul><li>Assist the branch manager in implementing business development strategies</li><li>Work towards achieving sales targets and customer satisfaction goals</li><li>Provide excellent customer service, addressing customer complaints and resolving problems</li><li>Supervise and motivate staff to perform their best</li><li>Prepare and submit regular reports on branch performance</li><li>Ensure compliance with all company policies and relevant regulations</li><li>Conduct regular meetings with the branch team</li></ul><p><b>Skills Required:-</b></p><ul><li>Strong leadership skills to supervise and guide other employees in their daily tasks, ensuring that the branch operations are carried out effectively.</li><li>Excellent communication skills to liaise with both staff and clients, ensuring a high level of customer service and satisfaction.</li><li>Financial acumen to manage budgets, oversee financial transactions, and monitor the branch&rsquo;s profitability.</li><li>Problem-solving skills to tackle any issues or conflicts that may arise, whether they relate to staff, customers, or the bank&rsquo;s policies.</li><li>Organizational skills to effectively manage schedules, oversee daily operations, and coordinate various tasks.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: &#8377;45,000.00 - &#8377;50,000.00 per month</p><p>Benefits:</p><ul><li>Health insurance</li><li>Provident Fund</li></ul><p>Work Location: In person</p>

Asst. Branch Manager

Confidential

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  📍
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   New York, NY (Hybrid &ndash; 3 days onsite)
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   Customer Supply Chain Manager | Consumer Goods | $130,000 &ndash; $150,000 base + benefits
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  We are seeking a
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   Customer Supply Chain Manager
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  to drive
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   forecast accuracy, S&amp;OP execution, and customer service performance
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  for a fast-growing CPG business. This hands-on role balances strong analytics with commercial awareness, working cross-functionally and directly with key customers.
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   Key Focus Areas:
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   Lead demand planning and local S&amp;OP, delivering accurate forecasts and insights.
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   Manage customer service operations, ensuring high service levels and fast issue resolution.
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   Partner with Sales, Marketing, Finance, and Operations to align plans and drive performance.
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   Act as the main supply and service contact for North America customers.
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   Requirements:
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   5+ years in demand planning, forecasting, or customer supply chain (CPG).
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   Proficiency in ERP/planning systems (Dynamics 365, SAP a plus).
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   Strong analytical, communication, and problem-solving skills.
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   Hands-on mindset, comfortable in a lean, fast-paced environment.
  </li>
 </ul>
</div>


Customer Supply Chain Manager

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