customer service operator

NATIONAL MONITORING CENTER

Job Title: Alarm AgentJob Location: Lake Forest, CA - In officeJob Type: Full-Time; NonexemptShift Time: 9:00 pm - 5:30 am (Monday and Tuesday off)Pay Rate: $19.00 per hourSince 2001, National Monitoring Center is an industry leading third party Alarm System monitoring company, and a member of the Netwatch Group. Each member of the Netwatch Group aims to bring a sense safety to all our customers across the globe.Further details regarding our organization can be found at www.NMCcentral.comLearn more about our policies here: https://nmccentral.com/privacy-policyWould you describe yourself as:<ul><li>Precise</li><li>Having Strong Follow Through</li><li>Open Minded</li><li>Enthusiastic to Learn</li><li>Problem Solver</li><li>Meticulous</li><li>Honest</li><li>Determined</li></ul>If this specifically describes you, please continue reading the job description!Job DescriptionAlarm room operators are expected to process alarm signals for clients through outbound telephone calls as well as handle inbound calls from clients regarding alarm signals and other functions regarding their accounts. Alarm signals include burglary, hold-up, medical, fire alarms, and a variety of status-based trouble, supervisory, or maintenance signals. Interactions will include conversations with customers, dispatching agencies such as police and fire departments, and relaying information to individual alarm companies.National Monitoring Center trains their Alarm Room Operators as part of the on-boarding process. Training is fully paid for by the Company and is conducted as part of the employee&rsquo;s regular work-shift.The Alarm Room Operator position is classified as nonexempt, and any hours worked greater than 40 will be paid in accordance with applicable state regulations. Our employees are paid on a weekly basis.This job description is not designed to cover or contain a comprehensive listing of essential functions or responsibilities that are required of the employee for this job. Essential functions and responsibilities and activities may change at any time with or without notice.Responsibilities and Duties<ul><li>This position requires strong verbal communication and customer service skills.</li><li>This is a computer-based position with communication happening by telephone only.</li><li>There are no sales and no call quotas to meet with this position.</li><li>The requirements are to deliver exceptional customer service and maintain quality and accuracy while processing alarms</li></ul>The position also requires candidates to have, or be able to perform, the following:<ul><li>Clear consistent speech in English</li><li>Positive phone presence</li><li>Strong attention to detail</li><li>Proficient use of a computer for typing, reading, and interpreting documents and information</li><li>Basic mental math for converting various time zones</li><li>Ability to work in-office; be punctual and arrive at work on time</li><li>Ability to remain focused and awake while working</li><li>Ability to work at a desk for extended periods of time (sitting or standing)</li><li>Ability to work holidays and weekends when a weekend or holiday falls on scheduled work-shift</li></ul>Qualifications and Skills<ul><li>High school diploma or equivalent is necessary</li><li>This is an entry level position, no previous experience required, however, one year of customer service experience preferred.</li><li>Must be able to obtain licensing through BSIS/ TOPS</li></ul>Training:Paid training for this position will be provided to all new hires via a 6-week new hire training program. Training class is planned to start February 23rd and will be Monday- Friday from 7:00 am to 3:30 pm. The training schedule requires full attendance.Shifts:<ul><li>9:00 pm - 5:30 am (Monday and Tuesday off)</li></ul>Company Benefits<ul><li>401k</li><li>Medical</li><li>Dental</li><li>Vision coverage</li><li>PTO</li><li>Weekly pay</li><li>Direct Deposit</li><li>And more</li></ul>As a dynamic organization, business needs and priorities change from time-to-time. As a result, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.It is the policy of the Netwatch Group to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.Employment-at-Will: Employment at Netwatch Group is at-will and for no specific duration. This means that either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, except as otherwise provided by law or written agreement.Job Type: Full-timePay: $19.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Do you have at least one (1) year of customer service experience (call center, dispatch, monitoring center, or similar environment)?</li></ul><ul><li> Do you have at least one (1) year of alarm monitoring or security monitoring experience in a monitoring center or similar environment?</li><li>Are you comfortable making inbound and outbound calls to customers and emergency services while accurately documenting incidents in real time?</li></ul><ul><li>Are you able to work in-office in Lake Forest, CA (this is not a remote position)?</li><li>This role requires remaining seated or standing at a workstation for extended periods while working on a computer. Are you able to meet this requirement?</li></ul><ul><li>Are you able to work both weekend days and holidays if they fall on your scheduled shift?</li></ul><ul><li> Are you able to attend mandatory paid 6-week training Monday&ndash;Friday, 7:00 AM &ndash; 3:30 PM, starting April 6th?</li></ul>Work Location: In person

Customer Service Alarm Operator

Ocean Edge Resort & Golf Club

The PBX Operator is focused on providing efficient and guest focused service. In this position, you will have a direct impact on the overall experience of our guests and be responsible for ensuring 100% satisfaction for every telephone call received.OverviewThe PBX Operator answers calls originating from external and internal sources; directs caller to appropriate extension, room, or department; verifies last name of guest for all room calls; and assists guests with directions or other required information.The incumbent will handle all incoming urgent matters or emergencies for the guests and Resort. She/he will work with Resort management and/or security in order to calmly direct appropriate action. Appropriately documents all emergencies.The successful candidate must have a friendly and welcoming attitude and demeanor. This is the ideal position for someone who has a passion for guest service, values problem resolution, and enjoys working in a fast-paced environment.Job Requirements<ul><li>Ability to accurately compute mathematical calculations.</li><li>Ability to clearly and pleasantly communicate in English with guests and visitors to their understanding, both in person and by telephone.</li><li>Ability to provide legible communication.</li><li>Basic knowledge of computers.</li></ul>Essential Functions<ul><li>Maintain complete knowledge at all times of the Daily Edge.</li><li>Maintain complete knowledge and comply with all Resort and departmental policies and procedures.</li><li>Access all functions of computer system according to established procedures and standards.</li><li>Answer department telephone within three rings, using established greeting and appropriate telephone etiquette.</li><li>Handle guest complaints in a timely and efficient manner.</li><li>Accommodate all requests for information in a professional manner.</li><li>Complete daily shift checklists.</li><li>Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation.</li><li>Accept and record wake-up calls; accurately execute all wake-up call requests.</li><li>Monitor, send and distribute guest faxes.</li><li>Communicate pertinent guest information to designated departments/personnel.</li><li>Resolve discrepancies in the room status report with housekeeping.</li><li>Handle requests for late checkouts according to hotel procedures.</li><li>Document pertinent information in the logbook.</li><li>Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees.</li></ul>---------------------------------------------------------------------------------------Luxury Resort, Luxury Hotel, Cape Cod, Brewster, MA, Massachusetts, Orleans, Dennis, Chatham, Harwich, Telephone Operator, Call Center, Switchboard, Phone, Communication, Communications, Lower Cape, Operator, Guest Service, Customer ServiceJob Types: Full-time, Part-timePay: From $16.00 per hourPhysical Setting:<ul><li>Resort</li></ul>Ability to Relocate:<ul><li>Brewster, MA 02631: Relocate before starting work (Required)</li></ul>Work Location: In person

PBX Telephone Operator

TriCities Hospital

<div><h5 class="jobSectionHeader">Introduction</h5>
Do you have the PRN career opportunities as a(an) Switchboard PBX Operator you want with your current employer? We have an exciting opportunity for you to join TriCities Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.<h5 class="jobSectionHeader">
Benefits</h5>
TriCities Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation. 
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Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. 
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Fertility and family building benefits through Progyny 
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Free counseling services and resources for emotional, physical and financial wellbeing 
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Family support, including adoption assistance, child and elder care resources and consumer discounts</li><li>
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)</li><li>
Employee Stock Purchase Plan 
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Retirement readiness and rollover services and preferred banking partnerships 
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Education assistance (tuition, student loan, certification support, dependent scholarships) 
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Colleague recognition program 
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Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)</li></ul> 
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location. 
Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Switchboard PBX Operator where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!<h5 class="jobSectionHeader">
Job Summary and Qualifications</h5>
As our Switchboard PBX Operator PRN you will promptly answer all incoming and assist in placing out-going calls, overhead page appropriate personnel, greet all hospital visitors and providing accurate hospital directions; You will respond to code phone or code wall panel alarms, taking priority over any calls except the fire alarm, making sure that appropriate personnel are notified.<ul><li>Monitor fire panel alarms and phones where applicable, contacting the fire department and appropriate personnel when needed.</li><li>You will answer hospital visitor questions and complaints, seeking guidance from Director of Security as appropriate.</li></ul><ul><li><ul><li>
You will place and process long distance and Watts Line Calls for various departments and doctors' offices.</li><li>
Assist patient rooms by advising how to place local and long distance calls and assisting extensions in determining proper billing in getting outside lines.</li><li>
You will process, forward and deliver patient mail and flowers with assistance from volunteer staff.</li></ul></li><li><h6 class="jobSectionHeader"> 
What qualifications you will need:</h6></li><li><ul><li>
2 to 5 years&rsquo; experience switchboard operator/customer service experience is preferred</li><li>
Medical terminology is a plus.</li><li>
Possess the ability to work weekends, holidays and provide vacation/emergency call-out coverage</li></ul></li></ul> 
TriCities Hospital has provided quality healthcare services since 1915. We give patient's access to trained physicians and advanced technology. With more than a century of pioneering healthcare, our 140+ bed hospital is one of the leading acute care facilities for the Tri-Cities Region. A top performing hospital recognized by the Joint Commission, TriCities Hospital has also received recognition from the American Association of Respiratory Care. Our emergency room is stroke and chest pain accredited.
TriCities Hospital has provided quality healthcare services since 1915. We give patient's access to trained physicians and advanced technology. With more than a century of pioneering healthcare, our is one of the leading acute care facilities for the Tri-Cities Region. A recognized by the Joint Commission, TriCities Hospital has also received recognition from the American Association of Respiratory Care. Our emergency room is .
At TriCities Hospital, our care like family culture extends to our patients, our people and our community. We are committed to each other because when we join together, our patients are cared for in the safest and most compassionate way.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. 
&quot;Bricks and mortar do not make a hospital. People do.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Switchboard PBX Operator opening. We review all applications. Qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status</div>

Switchboard PBX Operator PRN

Heitech Services

<div>Description:

The Call Center Operator provides front-line operator services for the NIH CIT Emergency Call Center. This role supports general informational calls, emergency call handling, paging requests, teleconferencing, TTY support, interpreter-service coordination, database updates, and related administrative tasks in a mission-essential 24/7/365 environment.
Key Responsibilities<ul><li>
Receive and initiate telephone calls and support incoming and outgoing customer interactions for the NIH community and the public.</li><li>
Activate emergency pages, overhead pages, and related no-fail call workflows with 100% accuracy and timeliness.</li><li>
Support Code Blue, Fire, STAT, Brain Code, DART, operating-room call team, and other emergency protocols as trained.</li><li>
Provide NIH directory and general information assistance; support conference calls, long-distance/international calls, facsimiles, and publication inquiries.</li><li>
Assist the hearing-impaired/deaf community using TTY-enabled tools and support language interpreter services through CYRACOM.</li><li>
Update on-call schedules, logs, non-electronic references, and database records in SPOK and related systems.</li><li>
Support report generation and accurate documentation of call-center activities as assigned.</li></ul>
Requirements:

 Education / Experience:<ul><li>
High school diploma or an associate degree.</li><li>
Approximately two (2) years of call center experience preferred.</li></ul>
Skills<ul><li>
Telephony experience is a plus.</li><li>
Strong verbal communication, listening skills, accuracy, and attention to detail.</li><li>
Ability to remain composed during urgent or high-volume call activity.</li><li>
Basic ability to learn call-center systems, databases, schedules, and operational procedures quickly.</li></ul> 
HeiTech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity), national origin, age, disability, veteran status, or any other protected status. If you need a reasonable accommodation during the application process, please contact HR@HeiTechServices.com.</div>

Call Center Operator

EASY TAXI SPORTS AND RECREATIONAL EQUIPMENT RENTAL

We are currently in need of sales/service operator (males only) with the following qualifications:- 25 years old and above- must have a valid driving license from home country- must be good in English and knowledge in Arabic is an advantage- must have experience in customer service- pleasing personality and physically fit- willing to work around UAE- freshers are welcome to apply- can join immediatelyPlease submit your CV if you meet the above qualifications.Job Types: Full-time, ContractPay: AED2,200.00 per month

Male Service Operator/Sales

GI ALLIANCE

<div>GI Alliance is seeking an experienced Phone Operator Specialist.
Duties of this position include, but are not limited to, the following:
Position purpose
Provide a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff.
Responsibilities/Duties/Functions/Tasks:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Courteously and efficiently answers all incoming calls and connects callers with the correct extension.</li><li>
Takes and relays messages in an accurate and timely manner.</li><li>
Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.</li><li>
Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.</li><li>
Provides a pleasant and helpful phone contact for callers.</li><li>
Performs clerical duties as assigned to maintain workflow in the department.</li><li>
Perform other duties as assigned</li></ul>
Qualifications
Education: High School diploma or GED. Some college preferred.
Experience: Minimum six (6) months experience in a call center environment.
Additional Qualifications N/A
Performance Requirements:<ul><li>
Excellent communication skills, both written and verbal.</li><li>
Proficient technical (computer) skills.</li><li>
Ability to multi-task and prioritize.</li><li>
Self-motivated with initiative.</li><li>
Strong sense of ethics.</li></ul>
GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.
Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.
NOTE: ALL APPLICATIONS MUST BE COMPLETED IN FULL FOR CONSIDERATION. 
 
No phone calls or agencies, please.
EEO/AA-M/F/disabled/protected veteran</div>

Phone Operator Specialist

Steak ‘n Shake

<div><div>General Purpose: 
The drive thru operator is expected to sell to and service drive-thru guests and collect for each meal prior to serving it. 
 
Essential (primary) Functions: 
The primary responsibility of the drive-thru operator is to sell and service each drive-thru guest within 3 minutes or less by administering the 7 steps to Drive-thru while maintaining guest sensitivity, cleanliness, restocking, sanitation, uniform, safety, security, cash and company policy requirements. 
 
Secondary Functions: 
Any and all other tasks assigned 
 
Essential Physical Requirements:<ul><li>
Good vision, general and close</li><li>
Good hearing</li><li>
Manual Dexterity</li><li>
Standing, bending, stretching and walking throughout shift</li><li>
Push and pull heavy objects</li><li>
Lift and carry 30 pounds</li><li>
Maintain good personal hygiene/uniform</li></ul>
Essential social &amp; Mental Requirements:<ul><li>
Able to use computer register</li><li>
Basic reading, writing and math skills</li><li>
Retain verbal requests</li><li>
Good verbal skills</li><li>
Able to work shift work</li><li>
Retain menu item information</li><li>
Able to market the menu</li><li>
Able to handle guest complaints</li><li>
Works well with others</li><li>
Able to count change</li><li>
Maintain composure while under stress</li><li>
</li></ul></div>INDFOH</div>

Drive Thru Operator

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