customer service operator

Apollo Motorhome Holidays Pty

thl strives to hire the most qualified candidate for any job, which may include someone already employed by the company. We invite and encourage internal applicants to apply for internal job opportunities. Please also share this with your network if you know of anyone who could be interested and has the suitable background, skills and experiences. Ready to Hit the Road? Start Immediately! Join a fun and supportive company culture Ongoing training and support provided Uniforms included Who Are We? We arethl, a global tourism operator and the largest commercial RV rental operator worldwide. Following our merger with Apollo Tourism & Leisure in November 2022, we have become a leader in the RV industry, spanning manufacturing, rental, and retail sectors. Atthl, we value diversity and welcome talent from all backgrounds to join us in revolutionizing the RV industry. What We Do Simply put, we're memory makers or, facilitators of amazing memories. We believe road trips are the best way to holiday! We know RVs inside and out. Well we should we've been building, renting and selling them for over 35 years across Australia, New Zealand, the USA, Canada, the UK and Europe. Phew that's a lot of places. What We Can Offer This role will see you delivering exceptional service to our rental guests by guiding them through the vehicle hand over and return. This will include completing rental contracts, selling ancillary products (reduction options, tables & chairs etc), vehicle demonstrations (don't worry we'll teach you what you need to know) etc. Guest experience is a high priority for our team and is at the heart of our core values so, it's important you share in our vision of providing exceptional service and ensuring our guests leave happy and eager to get on the road to experience their holiday adventure. Given we're in Tourism we are a 7-day operation so, you need to be okay with working weekends and public holidays. The good news is we have an attractive commission structure for ancillary sales. We're eager to find those who love a good road trip and have some of the following qualities and experience in: <ul> <li>Customer service or sales.</li> <li>A valid open driver's license is a must (you'll need this to drive our RV's).</li> <li>You like to go above and beyond to make somebodies day.</li> <li>You maintain a positive attitude and handle challenges with ease.</li> <li>You're great with time management and you like a fast-paced environment.</li> <li>You're creative with communication and a great listener (English isn't the first language for some of our guests).</li> <li>It would be amazing if you spoke German or another European language but it isn't necessary.</li> <li>Proficiency in using technology and apps is required.</li> <li>You are comfortable managing conflict and skilled in negotiation, and</li> <li>You believe teamwork is dream work.</li> </ul> We walk the talk when it comes to ensuring our product quality meets our guests' expectations so training will be provided. One Last Thing So if this sounds like you and you could rock , what are you waiting for? Apply Now We are an equal opportunity employer and we aim to recruit a diverse range of people with a diverse range of talents to help us achieve our goals. All applicants must have the right to work in Australia. Thank you for your application. Note that only selected candidates will be contacted.

Customer Service Officer

Mercor

Mercor is recruiting Telephone Operators who work in the Health Care and Social Assistance sector as independent contractors for a research project with one of the world's top AI companies. This project involves using your professional experience to design questions related to your occupation as a Telephone Operator. Requirements <ul> <li>Hourly compensation is $55 per hour on average based on experience and geography (listed scale is for U.S.-based applicants).</li> <li>4+ years full-time work experience as a Telephone Operator.</li> <li>Based in the US, UK, or Canada.</li> </ul> Apply by creating an account at </ul>

Telephone Operator

Hilton Hotels

As the Careline Operator (Arabic /Russian Speaker) you will be responsible for performing the following tasks to the highest standards:
Actively seeking verbal feedback from customers and team members at every opportunity.
Agree on and implement actions to make improvements to customer service.
Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
Handle complaints promptly and efficiently, taking the necessary action and informing the Front Office Manager to follow-up where appropriate.
Follow-up with guests to ensure satisfaction with problem resolution (service recovery).
Positively deal with and learn from customers complaints and comments with follow-up and feedback to the Guest Relations Supervisor.
Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.
Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.
Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.
Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.
Be proactive towards customers, assisting them with any reasonable requests.
Knowledgeable of Hilton departmental standards, ensuring consistency of standards throughout the operation by adhering to Hilton brand standards.
Familiar with operating the telephone, FCS, OnQ PM and Micros system.
Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
Describe, assign and delegate duties and authority for the operation of the department at all times.
Understand the situation in other departments and their implications for your own department.
Plan ahead and ensure adequate resources are available.
Coordinate with the Housekeeping and Engineering departments to ensure cleaning is followed up, ensuring that follow-up procedures are maintained.
Communicate effectively with F&amp;B and Kitchen teams to ensure in-room dining s quality and effectiveness.
Ensure that the shift is reviewed, handovers and briefings are carried out.
Maintain in-depth technical knowledge and skills required for the job.
Maintain guest histories to assist with returning guests.
Attend and participate in regular operational and hotel meetings.
Carry out any other reasonable duties and responsibilities as requested by the Front Office Manager.
Understand the goals of the hotel and the department s role in achieving it, communicating these goals to the team and getting members of the team to work cooperatively with others.
Keep up to date about departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurants and bars.
Be aware of potential highs and lows in the business.
Create an environment where everyone sells.
Following company control procedures, controlling costs without compromising standards.
Understand the quantity and quality of people needed to operate the department.
Regularly review individual and team performance against objectives and provide feedback.
Participate in annual appraisals in accordance with legal and hotel guidelines and identify individual training needs.
Understand relevant Health &amp; Safety legislations and their implications on the operation of the department, communicating to the team their responsibilities within Health &amp; Safety.
Ensure that safe and healthy working practices are implemented at all times.
Maintain personal presentation to hotel and Hilton standards.
Ensure that all reporting and servicing deadlines are met on a timely basis.
Adhere to the hotel s security and emergency policies and procedures.
Carry out any other reasonable duties and responsibilities as assigned.

Careline Operator (Arabic /Russian Speaker)

Confidential Company

<ul><li>Provide accurate and up-to-date information on products, services, and company policies, ensuring customers are well-informed and confident.</li><li>Investigate and resolve customer complaints, escalating complex issues to the appropriate departments while maintaining a positive customer experience.</li><li>Process customer orders, returns, and exchanges accurately and efficiently, adhering to company guidelines and procedures.</li><li>Maintain detailed and accurate records of customer interactions, transactions, and complaints</li><li>Proactively identify opportunities to improve customer satisfaction and loyalty through personalized interactions and tailored solutions.</li><li>Stay updated on product knowledge, industry trends, and company updates to provide informed and relevant customer service.</li><li>Contribute to the development and improvement of customer service processes and procedures, identifying areas for efficiency and enhancement.</li><li>Meet or exceed performance targets for call quality, resolution time, and customer satisfaction, contributing to overall team goals.</li><li>Collaborate with cross-functional teams, such as sales and technical support, to resolve customer issues and ensure seamless service delivery.</li></ul>

Customer Service Officer (ARABIC SPEAKER)

Gargash Group

Direct message the job poster from Gargash GroupThe Service Officer is responsible for assisting customers with all aspects of automotive leasing, from initial inquiries to contract completion. This job's primary goal will be to provide exceptional customer service, maintain strong relationships with clients, and ensure a smooth leasing process. Responsibilities <ul><li>Provide exceptional customer service to clients seeking automotive leasing options.</li><li>Assist customers in understanding the leasing process, including vehicle selection, financing options, and lease terms.</li><li>Respond to customer inquiries promptly and effectively, both in person and through various communication channels (phone, email, etc.).</li><li>Conduct thorough needs assessments to understand customers' preferences, requirements, and budget constraints.</li><li>Present and explain available vehicle leasing options to customers, highlighting features, benefits, and pricing details.</li><li>Collaborate with finance and sales departments to ensure accurate and timely completion of lease applications and contracts.</li><li>Conduct credit checks and review financial information to assess customers' eligibility for leasing.</li><li>Negotiate lease terms and conditions, including pricing, mileage limits, and maintenance packages, while adhering to company policies and guidelines.</li><li>Prepare leasing contracts, ensuring accuracy and compliance with legal and regulatory requirements.</li><li>Coordinate vehicle delivery and explain lease terms and vehicle features to customers upon delivery.</li><li>Address customer concerns or issues promptly and effectively, striving to resolve them in a satisfactory manner.</li><li>Maintain up-to-date knowledge of automotive leasing trends, industry regulations, and competitive offerings.</li><li>Build and maintain strong relationships with existing and potential customers, providing ongoing support and fostering customer loyalty.</li><li>Collaborate with the marketing team to promote leasing services through various channels, such as social media, events, and advertisements.</li><li>Assist in organising and conducting leasing events and promotions to generate leads and increase leasing portfolio.</li><li>Uphold company values throughout business practices and utilise sound judgment in decision making.</li><li>Any other additional duties as may be required by management based on needs of the business.</li></ul> Requirements <ul><li>A minimum of 1-3 years working experience in a similar role.</li><li>Proven experience in customer service or sales roles, preferably within the automotive industry</li></ul> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Administrative and Customer Service</li></ul> Industries <ul><li>Executive Offices</li></ul>Location: Dubai, United Arab Emirates

Century Gulf Overseas

Job Summary:We are seeking a customer-focused and detail-oriented Customer Service Representative to join our team. The ideal candidate must be Arabic-speaking, fluent in English, and able to communicate effectively with blue-collar workers as well as management-level staff.Key Responsibilities:<ul><li>Handle inbound and outbound calls, emails, and messages from customers.</li><li>Maintain accurate customer records and update internal systems.</li><li>Resolve customer inquiries and issues promptly, ensuring follow-up and customer satisfaction.</li><li>Coordinate with internal departments such as sales, operations, and logistics to address customer concerns.</li><li>Adhere to company policies, procedures, and service standards at all times.</li></ul>Requirements:<ul><li>fluency in English (both verbal and written).</li><li>Strong communication skills with the ability to deal professionally with blue-collar employees.</li><li>Proficiency in customer service software, CRM systems, and Microsoft Office.</li><li>Ability to multitask, prioritize tasks, and remain calm under pressure.</li><li>Strong problem-solving abilities and excellent interpersonal skills.</li><li>Previous experience in customer service or administrative support is an advantage.</li></ul>Job Type: Full-timePay: AED4,000.00 - AED4,500.00 per month

Customer Service (ONLY FEMALE + ARABIC)

Modon

<div>
 
 
 
 Job Purpose
 
 
 
 
 To lead the customer service function at the Velodrome, ensuring that every rider, member, and visitor experiences world-class service. The lead of Customer Service will oversee the front-of-house team, develop customer experience strategies, manage booking systems, and ensure smooth operations during both daily activities and major events. They will set and monitor service standards, provide staff training, and ensure compliance with safety and operational procedures, while driving engagement, inclusivity, and customer satisfaction.
 
 
 
 
 
 
 
 Roles, Responsibilities, Duties
 
 
 
 
 
 
 
 
 Leadership &amp; Team Management
 
 
 <ul>
 <li>
 Lead, motivate, and develop the Customer Service team to deliver consistent, high-quality service.
 </li>
 <li>
 Set service standards and KPIs, ensuring they are communicated, measured and achieved
 </li>
 <li>
 Support the Duty Managers in planning Rotas, ensure adequate cover during peak times and events, and support the front-of-house team&rsquo;s professional development
 </li>
 <li>
 Provide coaching, mentoring, and performance feedback to all front-of-house staff
 </li>
 <li>
 Participate in staff training, team meetings, and ongoing professional development.
 </li>
 <li>
 Approve concierge&rsquo;s annual leave, and other personnel factors linked to line managing staff (e.g. regular 121 meetings, annual performance reviews, providing advanced weekly updates of venue&rsquo;s programme and any information that will help the Concierges to execute their roles to the highest standard.
 </li>
 </ul>
 
 
 
 
 
 Customer Experience &amp; Service Excellence
 
 
 <ul>
 <li>
 Design and implement customer service processes to ensure seamless access, booking, and inquiry management
 </li>
 <li>
 Oversee customer feedback channels (surveys, CRM, complaints) and implement improvements based on insights
 </li>
 <li>
 Act as escalation point for complex customer complaints and critical incidents
 </li>
 <li>
 Ensure inclusivity and accessibility for all visitors, including People of Determination
 </li>
 <li>
 Demonstrating full knowledge of the venue&rsquo;s facilities and be able to convey information regarding other centres across the organisation.
 </li>
 <li>
 Undertake any other duties commensurate with the post&rsquo;s level of responsibility.
 </li>
 <li>
 To check and ensure all on site literature, public information being advertised is present and correct.
 </li>
 <li>
 Check advertised and bookable programme sessions are present and fully correct (date, time, price, etc) to actual programme on website, venue APP, POS systems, etc.
 </li>
 <li>
 Ensure communications are sent out to customers via POS and other venue software systems to terms of booking confirmations, pre- and post-bookings for the purpose of cross and up selling the venue.
 </li>
 <li>
 Manage, secure, and stock control any venue merchandise being offered for sell at reception.
 </li>
 </ul>
 
 
 
 
 
 Operations &amp; Systems
 
 
 <ul>
 <li>
 Manage the Velodrome&rsquo;s booking, membership, and CRM systems, ensuring data accuracy, reporting, and system optimization
 </li>
 <li>
 Oversee customer financial transactions, including memberships, bookings, and event registrations
 </li>
 <li>
 Coordinate with Duty Managers to align front-of-house operations with daily venue schedules and events
 </li>
 <li>
 Ensure all front-of-house activities follow Normal Operating Procedures (NOPs) and Emergency Action Plans
 </li>
 <li>
 Be an expert user in the venue&rsquo;s POS and other FOH computer management systems, providing training to staff wanting / needing to work with the systems in place at reception.
 </li>
 <li>
 Manage the administration and payments linked to customer bike storage.
 </li>
 <li>
 Deliver critical incident management as and when required.
 </li>
 </ul>
 
 
 
 
 
 Event &amp; Stakeholder Support
 
 
 <ul>
 <li>
 Oversee customer-facing aspects of events, including registration, accreditation (where needed), ticketing, and spectator services.
 </li>
 <li>
 Liaise with internal teams (Marketing, Coaching, Operations) to deliver smooth event experiences
 </li>
 <li>
 Build relationships with cycling clubs, schools, federations, and community partners to increase participation and satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Compliance &amp; Governance
 
 
 <ul>
 <li>
 Ensure all customer service activities comply with Modon&rsquo;s Health &amp; Safety, Equality, Financial, and Sustainability policies.
 </li>
 <li>
 Monitor audits when needed, quality assurance, and incident reports; ensure corrective actions are implemented where needed
 </li>
 </ul>
 
 
 
 
 
 General
 
 
 
 Carry out all duties regarding relevant legislation and the Modon policies and procedures including:
 
 <ul>
 <li>
 Health &amp; Safety Policy
 </li>
 <li>
 Standing Orders and Financial Regulations
 </li>
 <li>
 Equality and Diversity and related policies
 </li>
 <li>
 Sustainability / Environmental protocols
 </li>
 <li>
 Other related policies
 </li>
 </ul>
 <li>
 </li>
 
 
 
 
 
 
 Qualification:
 
 
 
 
 
 
 <ul>
 <li>
 Fluent in English (Arabic or other languages are an advantage).
 </li>
 <li>
 Degree or Diploma in Business, Sports Management, Hospitality, or related field.
 </li>
 <li>
 First aid at Work certification preferred.
 </li>
 <li>
 Defibrillator user training is preferred.
 </li>
 <li>
 Health &amp; Safety training or certification is a plus
 </li>
 </ul>
 
 
 
 
 
 
 Experience and Competencies:
 
 
 
 
 
 
 <ul>
 <li>
 Minimum 6-8 years&rsquo; experience in customer service leadership, preferably in sports, leisure, or events venues
 </li>
 <li>
 Proven track record of managing front-of-house teams in busy, high-volume environments.
 </li>
 <li>
 Strong knowledge of routine administration, booking, membership, Direct Debit, admission and CRM systems.
 </li>
 <li>
 Financial acumen with experience in cash handling and reporting
 </li>
 <li>
 Excellent communication, interpersonal, and conflict resolution skills.
 </li>
 <li>
 Ability to manage operations during high-pressure events with professionalism
 </li>
 <li>
 Strong organizational and time management skills.
 </li>
 <li>
 Customer-focused mindset with proven ability to enhance guest experiences
 </li>
 <li>
 Flexibility to work evenings, weekends and extended shifts during events.
 </li>
 <li>
 Cultural sensitivity and commitment to inclusivity.
 </li>
 <li>
 Evidence of achieving results and making a difference to customers.
 </li>
 <li>
 General knowledge and understanding of Health &amp; Safety legislation and other legislation and its importance in relation to leisure centre services and operations.
 </li>
 <li>
 The ability to effectively promote and &lsquo;sell&rsquo; the service and centre.
 </li>
 <li>
 Ability to work independently and use initiative.
 </li>
 </ul>
 
 
</div>

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