customer service operator

Contrast Wellness

<p><b>FEMALE ONLY!!</b></p><p><b>Customer Service Operator &ndash; Contrast Wellness</b></p><p><b>About Contrast Wellness:</b></p><p>Contrast Wellness is Dubai&rsquo;s leading destination for modern recovery, combining traditional sauna rituals with cutting-edge ice therapy and wellness experiences. With multiple branches across the city, we aim to deliver restorative sessions in beautifully designed studios, offering our guests a space to relax, recover, and recharge.</p><p><b>Job Overview:</b></p><p><b>Locations:</b><br/>Dubai Contrast Wellness branches:</p><ul><li>Palm Jumeirah</li><li>Creek Harbour Gate</li></ul><p>Reports to: Director of Operations</p><p><b>Role Summary:</b></p><p>The Female Customer Service Operator is the first point of contact for all clients, ensuring a smooth, welcoming, and professional front-of-house experience. This role is responsible for check-in, bookings, payments, facility preparation, and providing a high standard of customer service that aligns with Contrast&rsquo;s luxury wellness brand.</p><p><b>Key Responsibilities:</b></p><p><b>Client Experience &amp; Service</b></p><ul><li>Welcome all clients warmly, assist with check-in and guide them through their session flow.</li><li>Respond to client questions about services, pricing, memberships, and promotions in a clear, friendly, and professional manner.</li><li>Support new client onboarding, explain how to use saunas, ice baths, and other facilities safely and comfortably.</li><li>Ensure a calm, organized, and professional environment throughout the studios..</li><li>Collect and record client feedback and escalate concerns to the Supervisor where necessary.</li></ul><p><b>Front Desk</b></p><ul><li>Manage booking system: process appointments, cancellations, and reschedules accurately.</li><li>Handle POS transactions including cash, card, and membership payments.</li><li>Maintain daily records and ensure accurate reporting of sales and attendance.</li><li>Keep the reception area stocked with forms, waivers, and retail items.</li></ul><p><b>Facility Preparation</b></p><ul><li>Prepare and reset rooms between sessions according to company standards.Ensure towels and amenities are clean, stocked, and ready.</li><li>Report maintenance issues or low inventory levels to the Supervisor promptly.</li></ul><p><b>Communication &amp; Team Support</b></p><ul><li>Work closely with other team members to ensure smooth shift handovers.</li><li>Provide operational updates to the Supervisor and follow instructions given.</li><li>Support any in-studio marketing initiatives such as events, collaborations, or client appreciation activities.</li><li>Ensure clients sign required waivers prior to use of facilities.</li><li>Monitor client well-being during sessions, alert Supervisor if assistance is required.</li><li>Follow all health, hygiene, and safety protocols.</li></ul><p><b>Cash Handling &amp; Financial Duties</b></p><ul><li>Oversee daily cash reconciliation and end-of-day reports.</li><li>Ensure POS transactions are accurately completed and logged.</li><li>Monitor stock usage (ice, towels, amenities) and report replenishment needs.</li><li>Secure all financial documentation and safely handle studio funds.</li></ul><p><b>&#8288; &#8288; Requirements:</b></p><ul><li>Previous receptionist or customer service experience in a wellness, spa, or hospitality setting (minimum 2 years).</li><li>Strong organizational skills with attention to detail.</li><li>Excellent communication skills (English required; other languages a bonus).</li><li>Confident handling cash and using POS systems.</li><li>Ability to multitask and remain calm under pressure.</li><li>Passion for wellness, recovery, or holistic health is a plus.</li></ul><p><b>Working Hours:</b></p><p>Flexible shifts including weekends, mornings (starting 7am) and evenings (closing up to 10pm) across various Dubai locations.</p><p>Job Type: Full-time</p><p>Pay: AED3,500.00 - AED4,500.00 per month</p>

Customer Operations Executive

WOODS TAXIS

<p>We are seeking a Call Handler / Customer Service Operator to handle incoming calls, take bookings, and input details accurately into our Autocab dispatch system.</p><p>The ideal candidate will have excellent spelling and communication skills, a clear British accent, and a professional phone manner. You&rsquo;ll be the first point of contact for our customers, ensuring every booking is handled quickly, politely, and accurately.</p><p>Key Responsibilities</p><ul><li>Answer incoming calls from customers promptly and professionally</li><li>Take and record taxi bookings using the Autocab system</li><li>Ensure all details (addresses, names, contact info) are spelled and entered correctly</li><li>Communicate clearly with both customers and drivers</li><li>Handle customer queries and provide friendly assistance</li><li>Support the operations team with booking management and updates</li></ul><p>Job Type: Full-time</p><p>Pay: Rs938.00 - Rs1,125.00 per hour</p><p>Expected hours: 30 &ndash; 35 per week</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Language:</p><ul><li>ENGLISH (Required)</li></ul><p>Work Location: Remote</p>

British Accent Taxi Controller

Khidmah

<div>
 <p>
  <strong>
   <u>
    Job Purpose
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   The Helpdesk Operator plays a pivotal role in ensuring the efficient coordination and delivery of maintenance and facility-related services.
  </li>
 </ul>
 <p>
 </p>
 <ul>
  <li>
   Acting as the central communication hub between clients, technicians, and management teams, the role is responsible for logging, monitoring, and closing all service requests through the Computer-Aided Facilities Management (CAFM) or Computerized Maintenance Management System (CMMS).
  </li>
 </ul>
 <p>
 </p>
 <ul>
  <li>
   The Helpdesk Operator ensures data accuracy, timely response to service calls, and adherence to performance standards
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Roles, Responsibilities, Duties
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Helpdesk Operations &amp; Coordination
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Act as the main point of contact for all service requests, ensuring timely logging, classification, and assignment through the CAFM/CMMS system.
  </li>
  <li>
   Coordinate and monitor Planned Preventive Maintenance (PPM) and Reactive Maintenance (RM) work orders to ensure timely execution within SLAs.
  </li>
  <li>
   Follow up with technicians and supervisors to ensure tasks are completed, updated, and closed accurately in the system.
  </li>
  <li>
   Support daily scheduling and escalation of urgent or critical issues to maintain smooth service delivery.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Data Management &amp; Reporting
  </strong>
 </p>
 <ul>
  <li>
   Maintain accurate and up-to-date asset and maintenance records in the CAFM/CMMS system.
  </li>
  <li>
   Generate daily, weekly, and monthly performance reports covering PPM, RM, and response metrics.
  </li>
  <li>
   Conduct regular data checks to ensure system accuracy and support management or client audits with proper documentation.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Customer Service &amp; Communication
  </strong>
 </p>
 <ul>
  <li>
   Provide prompt, professional responses to customer inquiries and service requests.
  </li>
  <li>
   Communicate effectively with clients, contractors, and internal teams to ensure timely updates and resolution.
  </li>
  <li>
   Handle complaints courteously and follow up to ensure customer satisfaction.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Quality, Safety &amp; Compliance
  </strong>
 </p>
 <ul>
  <li>
   Adhere to company Health, Safety &amp; Environment (HSE) and Quality Management standards.
  </li>
  <li>
   Report hazards, near misses, and incidents immediately and assist in implementing corrective actions.
  </li>
  <li>
   Ensure compliance with internal procedures, client requirements, and regulatory guidelines.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Administrative Support:
  </strong>
 </p>
 <ul>
  <li>
   Assist in preparing operational summaries, shift handovers, and performance reports.
  </li>
  <li>
   Maintain organized filing and record systems in line with company policies.
  </li>
  <li>
   Perform other duties as assigned by the line manager to support business continuity
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Occupational and workplace Health and Safety responsibilities
   <u>
    :
   </u>
  </strong>
 </p>
 <ul>
  <li>
   In addition to all job specific responsibilities, all employees are required to adhere to all Khidmah health, safety and environmental (HSE) policies, procedures, practices, and relevant legal and statutory health, safety and environmental requirements and obligations. All employees are personally responsible to familiarize themselves with these policies, procedures, practices, updates, etc. Khidmah HSE department regularly updates existing and introduce new policies, procedures and practices and each employee is personally responsible to ensure they stay updated and compliant with all such updates and new additions.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Information Security responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Comply with Khidmah Information Security Policies
  </li>
  <li>
   Be aware of and fulfil their information security responsibilities
  </li>
  <li>
   Ensure whoever handles sensitive company information have taken the Security Awareness Training
  </li>
  <li>
   Know how to report a security incident (to IT ServiceDesk or InfoSec).
  </li>
  <li>
   Not Disable his/her OS firewall and/or Antivirus
  </li>
  <li>
   Restrict use to authorized purposes, Protect access accounts, privileges and associated passwords.
  </li>
  <li>
   Accept accountability of his/her individual user accounts, and maintain confidentiality
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Education &amp; Qualification:
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   High School Diploma or equivalent (minimum); Diploma in Administration, IT, or Facilities Management preferred.
  </li>
 </ul>
 <p>
 </p>
 <ul>
  <li>
   Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
  </li>
 </ul>
 <p>
 </p>
 <ul>
  <li>
   Strong English communication skills:
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Experience and Skills:
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Industry Experience (No. of years):
  </strong>
 </p>
 <ul>
  <li>
   Minimum 2&ndash;3 years of experience in administrative, helpdesk, or customer service roles within facilities management, maintenance, or related service industries.
  </li>
 </ul>
</div>


Help Desk Operator - Emirati Future Leaders

Radisson Hotel Group

<div><b>Company Description</b><p><br>
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.<br>
<br>
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.</p><b><br>
Job Description</b><ul><li><br>
Provides courteous service to customers by operating the switchboard according to</li></ul><p>
 standards.</p><ul><li>Communicates clearly and courteously.</li><li>Demonstrates fluency in the use of equipment.</li><li>Transfers incoming calls promptly to the appropriate extension.</li><li>Assists customers make long distance calls by instructing them on the appropriate</li></ul><p>
 procedures and/or placing calls for them.</p><ul><li>Responds to customer questions regarding the hotel, in-house facilities and local events.</li><li>Provides courteous, prompt and accurate inter-hotel communications to staff and</li></ul><p>
 customers.</p><ul><li>Takes and delivers accurate and complete messages.</li><li>Ensures customer is awakened as requested by accepting, recording and executing</li></ul><p>
 wake-up calls.</p><ul><li>Communicates with authorised employees by using paging system and/or radio.</li><li>Follows established hotel security and safety policies as required.</li><li>Identifies and forwards incoming faxes, customer mail, packages and messages</li></ul><p>
 promptly.</p><ul><li>Prepares lists and reports as requested.</li><li>Checks the daily arrival list.</li><li>Practices &lsquo;Yes I Can&rsquo; attitude.</li></ul><b><br>
Qualifications</b><ul><li><p><br>
At least 2-3 years of experience in a telephone operator In a 3 to 5 star Hotel.</p></li><li><p>
Excellent communication skills&mdash;clear, courteous, and professional on the phone.</p></li><li><p>
Strong ability to manage multiple calls and prioritize effectively.</p></li><li><p>
Age range: 25 to 35 years old.</p></li><li><p>
Skilled in resolving customer inquiries and complaints promptly and courteously.</p></li><li><p>
Familiar with telephone systems, call routing, and basic office software.</p></li><li><p>
Capable of working well under pressure in a fast-paced environment.</p></li><li><p>
Demonstrates a proactive and positive &ldquo;Yes I Can&rdquo; attitude to problem-solving and customer service.</p></li></ul><b><br>
Additional Information</b><p><b><br>
Why Join Radisson Hotel Group?</b></p><p><b>
Live the Magic of Hospitality - </b>Be part of a team that creates <b>exceptional experiences and memorable moments</b> every day. Let your <b>Yes I Can!</b> spirit shine as you bring hospitality to life.</p><p><b>
Build a Great Career - </b>No matter your background or experience, we invest in your <b>growth, learning, and career development</b>&mdash;helping you reach your full potential.</p><p><b>
Experience the Team Spirit - </b>Join a workplace that&rsquo;s <b>inclusive, fun, and meaningful</b>. We celebrate diversity, support one another and foster a sense of belonging through our <b>Employee Resource Groups and inclusion initiatives</b>.</p><p><b>
Lead with Your Ambition - </b>Your ideas, passion and drive matter! We empower you to <b>make a difference</b>&mdash;in hospitality, your community and beyond.</p><p><b>
Enjoy Global &amp; Local Perks - </b>No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!</p><p><b>
Join us in shaping the future of hospitality!</b> If you&rsquo;re ready to <b>bring your talent, energy, and passion</b>, we&rsquo;d love to hear from you.</p><p><b>
Apply now and let&rsquo;s make every moment matter.</b></p><p>
We welcome applicants from all <b>backgrounds, abilities, and experiences</b>. If you need any adjustments during the application process, please let us know.</p></div>

Telephone Operator

<div><p>Are you service-oriented, eager to learn, and interested in working for an international organization? Whether you're a student, recent graduate or an experienced professional, this opportunity is for you!
</p><div><h3 class="jobSectionHeader"><b>NRF IS A SPORTS AND DIGITAL COMPANY.</b></h3>
<p>
We are a dynamic sports company that organizes exciting challenges throughout the year, fostering a spirit of competition and teamwork. In addition to our passion for sports, we are also a cutting-edge technology company, constantly innovating and investing in digital transformation. Join us and be part of a team that thrives on pushing boundaries and embracing the future of technology.</p>
<h3 class="jobSectionHeader"><b>
ABOUT THE JOB</b></h3>
<p>
In this role, you will need to respond to customer inquiries promptly and professionally. You will navigate challenging phone conversations with ease and transforming them into positive experiences. Your ability to think critically, focus on tasks, set priorities and adjust as needed will be the road to your success. As the primary contact point for our customers via phone and email, you&rsquo;ll play a crucial role in ensuring their satisfaction.</p><br>
<p></p>
<div>
<h4 class="jobSectionHeader"><b>WHAT ARE YOU GOING TO DO AS A CUSTOMER SERVICE OFFICER?</b></h4>
</div><ul><li>Order taking by email or in the system
</li><li>Receiving phone calls from customers
</li><li>Preparation of order confirmations and all necessary documentation connected with transport procedures and invoicing
</li><li>Collaborating with the logistics department in organizing shipment
</li><li>Processes return, credit, and debit memos as required
</li><li>Liaise with the Central Planning department on delivery times and dates, change customer demands and forecasts
</li><li>Supporting administrative duties in the office
</li></ul><p>&ldquo;At our Customer Service Officer, we prioritize helping colleagues during busy times and continuously seek improvement opportunities to grow as a department.&rdquo;</p><div>
<h4 class="jobSectionHeader"><b>WHAT DO YOU BRING AS A CUSTOMER SERVICE OFFICER?</b></h4>
</div><ul><li>Education at minimum secondary level with a high-school exam
</li><li>Fluent Turkish and English is a must
</li><li>Experience in Customer Service or similar office position - approx. 1
</li><li>Knowledge of export documentation
</li><li>Customer-oriented thinking and acting
</li></ul><h3 class="jobSectionHeader"><b>ABOUT THE TEAM</b></h3>
<p>
For our location in Instanbul, we are looking for a new colleague to join our international team. This role offers you the chance to work with colleagues from around the globe and provides opportunities for professional growth.</p><br>
<p></p>
<p>
Are you ready to take on this dynamic role and develop your career with us? Apply now and become a vital part of our NRF team!</p></div></div><div></div>
<br><div><div><div><div><div><div><h3 class="jobSectionHeader"><b>Customer Service Officer</b></h3>
<ul><div><div>Specialism:
</div><div>Customer Service
</div></div><div><div>Job type:
</div><div>Full-time
</div></div><div><div>Location(s):
</div><div></div><div><div><div>Instanbul
</div></div></div></div></ul></div><div></div><div><div>
</div><div><div><b>BENEFITS</b></div>
</div></div></div></div><div></div><div><div><div><h3 class="jobSectionHeader"><b>MAGDA</b></h3>
<p>If you have any questions about this vacancy or the procedure, please contact me.
</p><ul><div><div><div><b>+48880765608</b></div><b>
</b></div></div><div><div><div><b>m.okupinska@nrf.eu</b></div></div></div></ul></div></div></div></div></div></div>

Customer Service Officer

MedNet Global Healthcare Solutions LLC

<div>
 <p>
  <strong>
   Customer Service Officer for MN SPC - Omani National
  </strong>
 </p>
 <p>
  As a member of
  <strong>
   Munich Re
  </strong>
  the
  <strong>
   MedNet Oman
  </strong>
  is one of the leading managed care service organizations that caters to healthcare needs. We are currently looking for an
  <strong>
   &ldquo;Officer - Customer Service&rdquo;
  </strong>
  who would work at all times to enhance and strengthen the relationship between the customer and MedNet using strong communication skills, empathy, identifying service and coverage gaps and bringing client feedback to MedNet, for improvement in service.
 </p>
 <p>
  <strong>
   Your Job:
  </strong>
 </p>
 <ul>
  <li>
   Proactive answering Member, Provider, Broker and Insurer calls timely, efficiently and effectively.
  </li>
  <li>
   Supporting Insurance companies on client servicing activities (regular meetings with clients to represent MedNet and to gather the client requirements / issues faced and find solutions for the client)
  </li>
  <li>
   Collecting feedbacks from the client through varied channels (in-person, telephonic, email, website, surveys among others).
  </li>
  <li>
   Strengthening the business relationship with Insurance companies and intermediaries.
  </li>
  <li>
   Educating, strengthening and enhancing individual member relationships and experiences.
  </li>
  <li>
   Primary channel for managing client complaints through the ticket system and maintenance of complaints record.
  </li>
  <li>
   Contribute innovative ideas and participate in various programs to gain loyalty of the insurance companies and insured members, for instance arranging for free medical check-ups, talks by renowned doctors at client premises among other initiatives.
  </li>
  <li>
   Ability to deliver quality outreach program with an effective reach within reasonable timelines set.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Your profile:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s (Medical) degree or bachelor&rsquo;s degree in Paramedic
  </li>
  <li>
   2 years&rsquo; experience in a customer service/call center role within a hospital /medical insurance environment.
  </li>
  <li>
   Computer Literacy (MS Word, MS Excel, MS PowerPoint)
  </li>
  <li>
   Good spoken and written communication skills (English &amp; Arabic)
  </li>
  <li>
   Knowledge related to medical terminology.
  </li>
  <li>
   Health Insurance industry / market knowledge would be an added advantage.
  </li>
  <li>
   Flexibility to work on shift basis.
  </li>
  <li>
   Quality focus and customer oriented
  </li>
  <li>
   Ability to handle objections raised by customers.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Minimum Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s (Medical) degree or bachelor&rsquo;s degree in Paramedic
  </li>
  <li>
   Multilingual (Arabic and English)
  </li>
  <li>
   Omani nationals.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Minimum Experience:
  </strong>
 </p>
 <ul>
  <li>
   2 years&rsquo; experience in a customer service/call center role within a hospital /medical insurance environment.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   *Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunity employer.
  </strong>
 </p>
</div>


Gargash Group

<div>
 <p>
  <strong>
   JOB OVERVIEW
  </strong>
 </p>
 <p>
  The Service Officer is responsible for assisting customers with all aspects of automotive leasing, from initial inquiries to contract completion. This job&rsquo;s primary goal will be to provide exceptional customer service, maintain strong relationships with clients, and ensure a smooth leasing process.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   KEY DUTIES AND RESPONSIBILITIES
  </strong>
 </p>
 <ul>
  <li>
   Provide exceptional customer service to clients seeking automotive leasing options.
  </li>
  <li>
   Assist customers in understanding the leasing process, including vehicle selection, financing options, and lease terms.
  </li>
  <li>
   Respond to customer inquiries promptly and effectively, both in person and through various communication channels (phone, email, etc.).
  </li>
  <li>
   Conduct thorough needs assessments to understand customers' preferences, requirements, and budget constraints.
  </li>
  <li>
   Present and explain available vehicle leasing options to customers, highlighting features, benefits, and pricing details.
  </li>
  <li>
   Collaborate with finance and sales departments to ensure accurate and timely completion of lease applications and contracts.
  </li>
  <li>
   Conduct credit checks and review financial information to assess customers' eligibility for leasing.
  </li>
  <li>
   Negotiate lease terms and conditions, including pricing, mileage limits, and maintenance packages, while adhering to company policies and guidelines.
  </li>
  <li>
   Prepare leasing contracts, ensuring accuracy and compliance with legal and regulatory requirements.
  </li>
  <li>
   Coordinate vehicle delivery and explain lease terms and vehicle features to customers upon delivery.
  </li>
  <li>
   Address customer concerns or issues promptly and effectively, striving to resolve them in a satisfactory manner.
  </li>
  <li>
   Maintain up-to-date knowledge of automotive leasing trends, industry regulations, and competitive offerings.
  </li>
  <li>
   Build and maintain strong relationships with existing and potential customers, providing ongoing support and fostering customer loyalty
  </li>
  <li>
   Collaborate with the marketing team to promote leasing services through various channels, such as social media, events, and advertisements.
  </li>
  <li>
   Assist in organising and conducting leasing events and promotions to generate leads and increase leasing portfolio.
  </li>
  <li>
   Uphold company values throughout business practices and utilise sound judgment in decision making.
  </li>
  <li>
   Any other additional duties as may be required by management based on needs of the business.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   REQUIREMENTS
  </strong>
 </p>
 <ul>
  <li>
   A minimum of 1-3 years working experience in a similar role.
  </li>
  <li>
   Proven experience in customer service or sales roles, preferably within the automotive industry
  </li>
 </ul>
 <p>
 </p>
</div>


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