customer service operator

Momentum Solutions Egypt

<div>About Momentum 
Momentum Solutions Egypt is a dynamic office located in New Cairo, Egypt. We deliver top-tier customer care, sales support, and a growing range of business solutions for global travelers booking with FlightHub and Justfly. Powered by a dedicated and agile team, Momentum Solutions Egypt is built to scale&mdash;supporting functions from service to strategy, all while making travel seamless, accessible, and stress-free.

Position Overview 
We're looking for a Customer Service Operator to join our FlightHub team. In this role, you will provide exceptional post-booking support to FlightHub customers&mdash;handling everything from flight changes and cancellations to general travel inquiries. You'll be using an AI-powered internal chatbot that helps guide you through customer interactions and system processes&mdash;making it easier to deliver fast, efficient, and accurate service. No travel industry experience required, and all tools are designed to support new agents through structured workflows. If you're a proactive problem solver who thrives in fast-paced environments, we'd love to meet you!

What You'll Be Doing:
<ul>
<li>Handle Inbound Post-Booking Calls: Serve as the first point of contact for customers seeking help with existing flight bookings, itinerary changes, cancellations, and other travel-related inquiries.</li>
<li>Ensure Quality and Efficiency: Consistently meet or exceed performance KPIs such as average handling time, first-call resolution, and customer satisfaction scores.</li>
<li>Problem Solving &amp; Escalation: Quickly identify the root cause of customer concerns and resolve them when possible, escalating to supervisory or specialized teams when needed.</li>
<li>Collaborate &amp; Contribute: Share insights, and provide feedback to improve workflows and enhance the overall customer experience.</li>
</ul>
What You Bring: 
 
Soft Skills:
<ul>
<li>Excellent interpersonal and communication skills</li>
<li>Strong organizational abilities</li>
<li>Resilience under pressure and a positive, customer-first attitude</li>
</ul><h4 class="jobSectionHeader">Language Proficiency:</h4>
<ul><li>Fluent in English (spoken and written)</li>
<li>Additional languages&mdash;particularly French&mdash;are a strong asset due to our global customer base</li>
</ul><h4 class="jobSectionHeader">Education:</h4>
<ul><li>University degree in any field, or equivalent experience in customer service or hospitality</li>
</ul><h4 class="jobSectionHeader">Experience:</h4>
<ul><li>1&ndash;2 years of customer service experience, whether in retail, telecommunications, insurance, or other service sectors &mdash; call center experience is a strong asset.</li>
<li>No prior GDS or travel industry experience is required</li>
</ul><h4 class="jobSectionHeader">Technical Skills:</h4>
<ul><li>Quick learner with new technology and digital tools</li>
<li>Strong multitasking skills&mdash;comfortable handling live calls while typing and navigating multiple systems simultaneously</li>
</ul>
<ul><li>Please note this is a full-time on-site position, in the 5th Settlement New Cairo, Egypt.</li></ul>

Benefits of Working With Us: 
<ul>
<li>Competitive Earnings: Benefit from an incentive-based compensation plan, allowing you to influence your earnings directly.</li>
<li>Collaborative Team: Work with a supportive team dedicated to shared success.</li>
<li>Growth Opportunities: Develop your career within a company that values commitment and innovation.</li>
</ul>
Explore FlightHub: https://corporate.flighthub.com/

Explore Momentum Solutions: https://momentumegypt.com/</div>

Customer Service Operator

Whitespace Global

Position: Telephone Operator (Male) Location: [Specify location, e.g., Dubai] Employment Type: Full-timeJob SummaryThe Telephone Operator is responsible for professionally handling all incoming and outgoing calls, providing accurate information, transferring calls to the appropriate departments or personnel, and ensuring excellent communication flow within the organization.Key Responsibilities<ul><li>Answer and route all incoming telephone calls promptly, courteously, and efficiently.</li><li>Handle internal and external communication lines and ensure messages are accurately recorded and delivered.</li><li>Provide information to callers regarding company services, departments, and contact persons.</li><li>Maintain updated telephone and contact directories.</li><li>Handle emergency calls and assist in following established procedures during emergencies.</li><li>Monitor and report any telephone system faults to the IT or maintenance department.</li><li>Support reception or front desk operations as required.</li><li>Maintain confidentiality of all communications and sensitive information.</li><li>Follow company standards, grooming, and communication etiquette at all times.</li></ul>Qualifications &amp; Skills<ul><li>High school diploma or equivalent; additional training in communication or customer service is a plus.</li><li>Minimum 1&ndash;2 years of experience as a telephone operator or in a similar customer service role.</li><li>Fluent in English (Arabic or additional languages an advantage).</li><li>Excellent verbal communication and telephone etiquette.</li><li>Professional appearance and polite demeanor.</li><li>Basic computer literacy and familiarity with telephone/PBX systems.</li><li>Strong organizational and multitasking abilities.</li></ul>Work Environment<ul><li>Based in office, hotel, or facility front-office area.</li><li>May require shift-based work, including weekends and holidays, depending on operational needs.</li></ul>Job Type: Full-timePay: AED1,500.00 - AED1,600.00 per month

Telephone Operator - Male

Henrico Doctors' Hospital

<div><h5 class="jobSectionHeader">Introduction</h5>
Do you have the PRN career opportunities as a(an) Switchboard PBX Operator PRN you want with your current employer? We have an exciting opportunity for you to join Parham Doctors' Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.<h5 class="jobSectionHeader">
Benefits</h5>
Parham Doctors' Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation. 
</li><li>
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. 
</li><li>
Fertility and family building benefits through Progyny 
</li><li>
Free counseling services and resources for emotional, physical and financial wellbeing 
</li><li>
Family support, including adoption assistance, child and elder care resources and consumer discounts</li><li>
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)</li><li>
Employee Stock Purchase Plan 
</li><li>
Retirement readiness and rollover services and preferred banking partnerships 
</li><li>
Education assistance (tuition, student loan, certification support, dependent scholarships) 
</li><li>
Colleague recognition program 
</li><li>
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)</li></ul> 
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location. 
Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Switchboard PBX Operator PRN where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!<h5 class="jobSectionHeader">
Job Summary and Qualifications</h5>
As our PBX Operator PRN you will promptly answer all incoming and assist in placing out-going calls, overhead page appropriate personnel, greet all hospital visitors and providing accurate hospital directions; You will respond to code phone or code wall panel alarms, taking priority over any calls except the fire alarm, making sure that appropriate personnel are notified.
<ul><li>Monitor fire panel alarms and phones where applicable, contacting the fire department and appropriate personnel when needed.
</li><li>You will answer hospital visitor questions and complaints, seeking guidance from Director of Security as appropriate.
</li></ul><ul><li>You will place and process long distance and Watts Line Calls for various departments and doctors' offices.</li><li>
Assist patient rooms by advising how to place local and long distance calls and assisting extensions in determining proper billing in getting outside lines.</li><li>
You will process, forward and deliver patient mail and flowers with assistance from volunteer staff.</li></ul><h6 class="jobSectionHeader"> 
What qualifications you will need:</h6><ul><li>
2 to 5 years&rsquo; experience switchboard operator/customer service experience is preferred</li><li>
Medical terminology is a plus.</li></ul> 
Established in 1974, Henrico Doctors' Hospital is a 340-bed community hospital offering cardiology, gastroenterology, neurology, oncology, physical therapy, women's services and a 24/7 emergency department. Operated by HCA Healthcare, Henrico Doctors' Hospitals consists of three community campuses - Henrico, Parham, and Retreat Doctors' Hospitals along with a free-standing emergency center, Hanover Emergency Center. Envisioned, founded and supported by a group of independent physicians looking to provide high-quality care in an accessible community setting, Henrico Doctors' proudly remains committed to providing patients with the best care possible. 
&quot;Bricks and mortar do not make a hospital. People do.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Switchboard PBX Operator PRN opening. We review all applications. Qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status</div>

Switchboard PBX Operator PRN

Hilton

<div>Careline Operator (Arabic /Russian Speaker)
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &amp; Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it&rsquo;s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Careline Operator organizes and coordinates services to ensure that each customer experiences a memorable stay from arrival, during the stay, through to departure, in line with Hilton and the hotel policies and procedures.
What will I be doing?
As the Careline Operator, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Actively seeking verbal feedback from customers and team members at every opportunity.
</li><li>Agree on and implement actions to make improvements to customer service.
</li><li>Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
</li><li>Handle complaints promptly and efficiently, taking the necessary action and informing the Front Office Manager to follow-up where appropriate.
</li><li>Follow-up with guests to ensure satisfaction with problem resolution (service recovery).
</li><li>Positively deal with and learn from customers&rsquo; complaints and comments with follow-up and feedback to the Guest Relations Supervisor.
</li><li>Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
</li><li>Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.
</li><li>Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.
</li><li>Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.
</li><li>Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.
</li><li>Be proactive towards customers, assisting them with any reasonable requests.
</li><li>Knowledgeable of Hilton departmental standards, ensuring consistency of standards throughout the operation by adhering to Hilton brand standards.
</li><li>Familiar with operating the telephone, FCS, OnQ PM and Micros system.
</li><li>Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
</li><li>Describe, assign and delegate duties and authority for the operation of the department at all times.
</li><li>Understand the situation in other departments and their implications for your own department.
</li><li>Plan ahead and ensure adequate resources are available.
</li><li>Coordinate with the Housekeeping and Engineering departments to ensure cleaning is followed up, ensuring that follow-up procedures are maintained.
</li><li>Communicate effectively with F&amp;B and Kitchen teams to ensure in-room dining&rsquo;s quality and effectiveness.
</li><li>Ensure that the shift is reviewed, handovers and briefings are carried out.
</li><li>Maintain in-depth technical knowledge and skills required for the job.
</li><li>Maintain guest histories to assist with returning guests.
</li><li>Attend and participate in regular operational and hotel meetings.
</li><li>Carry out any other reasonable duties and responsibilities as requested by the Front Office Manager.
</li><li>Understand the goals of the hotel and the department&rsquo;s role in achieving it, communicating these goals to the team and getting members of the team to work cooperatively with others.
</li><li>Keep up to date about departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurants and bars.
</li><li>Be aware of potential highs and lows in the business.
</li><li>Create an environment where &ldquo;everyone sells&rdquo;.
</li><li>Following company control procedures, controlling costs without compromising standards.
</li><li>Understand the quantity and quality of people needed to operate the department.
</li><li>Regularly review individual and team performance against objectives and provide feedback.
</li><li>Participate in annual appraisals in accordance with legal and hotel guidelines and identify individual training needs.
</li><li>Understand relevant Health &amp; Safety legislations and their implications on the operation of the department, communicating to the team their responsibilities within Health &amp; Safety.
</li><li>Ensure that safe and healthy working practices are implemented at all times.
</li><li>Maintain personal presentation to hotel and Hilton standards.
</li><li>Ensure that all reporting and servicing deadlines are met on a timely basis.
</li><li>Adhere to the hotel&rsquo;s security and emergency policies and procedures.
</li><li>Carry out any other reasonable duties and responsibilities as assigned.
</li><li>The Management reserves the right to make changes to this job description at its sole discretion and without advance notice</li></ul>
What are we looking for?
A Careline Operator (Arabic /Russian Speaker) serving Hilton Brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Minimum 2 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience.
</li><li>Understand basic spoken English to meet business needs.
</li><li>Maintain a high customer service focus by approaching your job with the customers always in mind.
</li><li>Positively impact, take personal responsibility and initiative to resolve issues, communicating clearly with both customers and colleagues.
</li><li>Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance.
</li><li>Be flexible and respond quickly and positively to changing requirements including the performance of any tasks requested of you.
</li><li>Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
</li><li>Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
</li><li>Good organization and coordination skills.
</li><li>Strong sense of responsibility and self-motivation.
</li><li>Patient and responsible to solve all problems.
</li><li>Able to maintain excellent relations with team members.
</li><li>Able to work under great physical and mental pressure.
</li><li>Actively promote the services and facilities of Hilton brands to guests and suppliers of the hotel.
</li><li>Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
</li><li>Familiar with computer systems preferred.
</li></ul>What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Careline Operator (Arabic /Russian Speaker)

Aga Khan University

<div><div>Customer Services Representative (Operator Services) - (2500031A)</div><div><div> 
</div>Customer Services Representative (Operator Services)
Department: Patient Access
Entity: Aga Khan University Hospital
Location: Karachi, Pakistan
Introduction:
The Aga Khan University Hospital is a not-for-profit healthcare institute that offers all medical services to their patients under one roof. In addition to the tertiary care hospital in Karachi, AKUH has a network of 4 secondary care hospitals, 30+ Medical Centres, and over 300+ Clinical Laboratories, 50+ Pharmacies in over 120+ cities across Pakistan. It also offers Home Healthcare Services and home deliveries of medicines. The Hospital provides Zakat for those patients who are eligible, and the health systems offers generous Patient Welfare to support those in financial need. In recognition of its high quality and patient safety, the AKUH is accredited by the Joint Commission International (JCI) as an Academic Medical Centre and its Clinical Laboratories are accredited by the College of American Pathologists (CAP) for fast and accurate testing.
As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.
Responsibilities:
You will be responsible to:<ul><li>
Manage inbound and outbound calls in a timely manner.</li><li>
Identify customer's needs, clarify information, research every issue, and provide solutions and/or alternatives.</li><li>
Utilizes public address, paging, and voice mail systems to ensure proper routing of calls.</li><li>
Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures.</li><li>
High customer satisfaction through quality services and timely responses.</li><li>
Use public announcement and abreast hospital users about the emergency situations in hospital</li><li>
Operates switchboard and routes incoming calls to appropriate departments.</li><li>
Collects and verifies campus directory information, to include telephone numbers, etc; and assist coordinator in updating computerized database for inclusion in the campus directory.</li><li>
Ensure adherence to policies, conduct system, and stock audits, and manage procurement requests.</li><li>
Ensure compliance of all AKUH HR and Departmental SOPs &amp; Policies</li><li>
Enhance organization&rsquo;s reputation by applying CARR / Service Excellence standards.</li><li>
Work 6 days a week in different shifts (morning, evening, and night) including national holidays and perform overtime if required on both locations Clifton Medical Services and Main AKUH Stadium Road.</li></ul></div><div></div><div><div> 
</div>Requirements:
You should have:<ul><li>
Bachelor&rsquo;s / Inter from a recognized institution</li><li>
Fresh or Minimum 1-2 years of Contact Centre/Call Center.</li><li>
Exceptional customer service skills.</li><li>
Excellent written and verbal communication skills in English and Urdu.</li><li>
Proficient with various software programs including but not limited to Telephony, CRMs, MS Office etc.</li><li>
Willingness to work in shift duties (6 days a week) and on national holidays.Main AKUH &amp; CMS both location</li><li>
Ability to multi-task and effectively work in teams as well as independently</li></ul>
Comprehensive employment reference checks will be conducted.
To Apply:<ul><li>
You should send your detailed CV by email to human.resources@aku.edu and mention the position applied for in the subject line.</li><li>
Only shortlisted candidates will be contacted.</li></ul><div>
</div></div><div>
Primary Location: Pakistan</div><div>
Organisation: Aga Khan Hospital &amp; Medical College</div><div>
Employee Status: Regular</div><div>
Job Type: Standard</div><div>
Job Posting: 18/10/2025, 6:28:47 AM</div><div>
Closing Date: 17/11/2025, 12:59:00 PM</div></div>

Customer Services Representative (Operator Services)

Apollo Motorhome Holidays Pty

thl strives to hire the most qualified candidate for any job, which may include someone already employed by the company. We invite and encourage internal applicants to apply for internal job opportunities. Please also share this with your network if you know of anyone who could be interested and has the suitable background, skills and experiences. Ready to Hit the Road? Start Immediately! Join a fun and supportive company culture Ongoing training and support provided Uniforms included Who Are We? We arethl, a global tourism operator and the largest commercial RV rental operator worldwide. Following our merger with Apollo Tourism & Leisure in November 2022, we have become a leader in the RV industry, spanning manufacturing, rental, and retail sectors. Atthl, we value diversity and welcome talent from all backgrounds to join us in revolutionizing the RV industry. What We Do Simply put, we're memory makers or, facilitators of amazing memories. We believe road trips are the best way to holiday! We know RVs inside and out. Well we should we've been building, renting and selling them for over 35 years across Australia, New Zealand, the USA, Canada, the UK and Europe. Phew that's a lot of places. What We Can Offer This role will see you delivering exceptional service to our rental guests by guiding them through the vehicle hand over and return. This will include completing rental contracts, selling ancillary products (reduction options, tables & chairs etc), vehicle demonstrations (don't worry we'll teach you what you need to know) etc. Guest experience is a high priority for our team and is at the heart of our core values so, it's important you share in our vision of providing exceptional service and ensuring our guests leave happy and eager to get on the road to experience their holiday adventure. Given we're in Tourism we are a 7-day operation so, you need to be okay with working weekends and public holidays. The good news is we have an attractive commission structure for ancillary sales. We're eager to find those who love a good road trip and have some of the following qualities and experience in: <ul> <li>Customer service or sales.</li> <li>A valid open driver's license is a must (you'll need this to drive our RV's).</li> <li>You like to go above and beyond to make somebodies day.</li> <li>You maintain a positive attitude and handle challenges with ease.</li> <li>You're great with time management and you like a fast-paced environment.</li> <li>You're creative with communication and a great listener (English isn't the first language for some of our guests).</li> <li>It would be amazing if you spoke German or another European language but it isn't necessary.</li> <li>Proficiency in using technology and apps is required.</li> <li>You are comfortable managing conflict and skilled in negotiation, and</li> <li>You believe teamwork is dream work.</li> </ul> We walk the talk when it comes to ensuring our product quality meets our guests' expectations so training will be provided. One Last Thing So if this sounds like you and you could rock , what are you waiting for? Apply Now We are an equal opportunity employer and we aim to recruit a diverse range of people with a diverse range of talents to help us achieve our goals. All applicants must have the right to work in Australia. Thank you for your application. Note that only selected candidates will be contacted.

Customer Service Officer

Mercor

Mercor is recruiting Telephone Operators who work in the Health Care and Social Assistance sector as independent contractors for a research project with one of the world's top AI companies. This project involves using your professional experience to design questions related to your occupation as a Telephone Operator. Requirements <ul> <li>Hourly compensation is $55 per hour on average based on experience and geography (listed scale is for U.S.-based applicants).</li> <li>4+ years full-time work experience as a Telephone Operator.</li> <li>Based in the US, UK, or Canada.</li> </ul> Apply by creating an account at </ul>

Telephone Operator

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