customer service professional

CMA CGM

ID: 570831
 
Location: 
Istanbul, TR
 
Customer Service Professional
 
CMA CGM Group, founded by Jacques R. Saadé, is a leading worldwide shipping & logistics group.
 
Now headed by Rodolphe Saadé, CMA CGM reinvents transport and logistics to offer an integrated maritime, port, and land service that exceeds customers' expectations.
 
Present in over 160 countries through 755 offices and 750 warehouses, equipped with a young and diverse fleet of 511 vessels, CMA CGM serves 420 of the world's 521 commercial ports and operates on more than 200 shipping lines. The group currently employs 110,000 people worldwide, including nearly 2,400 in Marseille, in its headquarters at Marseilles.
 
Role & Responsibilities: 
Serve the customer in all queries and requirements and inform him/her on any shortcomings based on initial conditions (cost, delay...), according to Group business requirements,
 Coordinate internally and/or respond to customer queries related to shipment
 Monitor shipment according to customer status and track & trace upon delivery
 Record and update information on customer profiles
 
Qualifications: 
Bachelor’s degree in a relevant field (preferably in Logistics, International Trade, or Business Administration),
 Minimum 2 years of professional experience in a Customer Service role within the logistics/shipping industry,
 Strong ability to manage multiple tasks and priorities effectively,
 Proactive approach with strong problem-solving and communication skills,
 Fluency in written & verbal English is a must (part of the interview will take place in English),
 Able to work in the office 4 days per week (hybrid) in Istanbul.
 
What we offer: 
Working in an agile, flexible, digital, and social culture
 Flexible working hours
 Working 40 hours a week
 Hybrid working
 Birthday day off
 Fruit Day: every Wednesday
 Happy hours
 Yearly bonus
 Transportation
 Life insurance
 Meal Allowance (Cash/monthly)
 Employee Assistance Program
 
During the recruitment process, the personal data you provide in your CV is processed for purposes including contacting you, implementing human resources policies and procedures, managing candidate selection and placement processes, conducting reference checks, and ensuring security. For more detailed information about how your data is processed, please refer to our Employee Candidate Privacy Notice.
 
We have zero tolerance for inequality and are deeply committed to fostering Diversity, Equity, and Inclusion (DE&I) at every level of our organization. As HR and business partners, we actively drive and support initiatives that build a more inclusive and equitable workplace for all.
 
Come along on CMA CGM's adventure!

Customer Service Professional

Deeb Trading and Advertising

We are looking for a motivated and friendly Customer Service Representative to join our team. The ideal candidate will handle customer inquiries, provide product and service information, and resolve issues in a professional and timely manner. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, WhatsApp, and social media.</li><li>Provide accurate information about products, services, pricing, and order status.</li><li>Handle complaints professionally and provide appropriate solutions.</li><li>Process customer orders and update records in the system.</li><li>Follow up with customers to ensure satisfaction.</li><li>Coordinate with sales, production, and delivery teams when needed.</li><li>Maintain a positive and professional attitude at all times.</li><li>Assist in administrative tasks related to customer accounts.</li></ul>Qualifications &amp; Skills:<ul><li>Previous customer service experience is preferred.</li><li>Excellent communication skills in English (Arabic is an advantage).</li><li>Strong problem-solving and multitasking abilities.</li><li>Ability to remain calm under pressure.</li><li>Basic computer skills (email, spreadsheets, CRM systems).</li><li>Professional, polite, and customer-focused personality.</li></ul>Work Environment:<ul><li>Full-time position.</li><li>Fast-paced, team-oriented work environment.</li><li>Training will be provided.</li></ul>Why Join Us?<ul><li>Supportive team and friendly work culture.</li><li>Opportunity to grow within the company.</li><li>Competitive salary and benefits.</li></ul>Job Type: Full-timePay: QAR2,500.00 - QAR5,000.00 per month

Customer service

FRIEND

We are looking for a Customer Service Officer to join our team, handle customer inquiries, follow up on requests, and resolve issues quickly and professionally.Job Responsibilities:<ul><li>Respond to customer inquiries via phone/WhatsApp/email/social media.</li><li>Follow up on complaints and requests, document them, and close cases after resolution.</li><li>Enter data and update case/order status on the system.</li><li>Coordinate with the team to ensure fast solutions and improve customer experience.</li></ul>Requirements:<ul><li>Good English skills (reading, writing, and communication).</li><li>Good computer skills (Word/Excel, email, and dealing with support systems/admin dashboards).</li><li>Strong communication skills and professional attitude.</li><li>Ability to work under pressure and manage time well.</li><li>Previous customer service experience is a plus.</li></ul>Job Types: Full-time, Part-timePay: KD200.000 - KD250.000 per monthExpected hours: 48 per week

Emdad By Elm

<div>
 
 
 Job Description:
 
 
 
 The
 
 Service Customer Specialist
 
 plays a pivotal role in enhancing customer satisfaction and loyalty within the organization by delivering exceptional service to all clients. This mid-career position demands an individual who excels in creating an inviting and professional environment where customer inquiries are met with comprehensive support and guidance about available services. The Service Customer Specialist is expected to use top-tier communication and interpersonal skills to efficiently address customer inquiries and resolve issues while directing customers to the relevant services. Proficiency in Microsoft Excel is essential for generating insightful reports, whereas strong abilities in PowerPoint are critical for preparing engaging presentations that strengthen internal communications and elevate customer interaction experiences. The ideal candidate must consistently uphold a high degree of professionalism to positively influence the overall customer experience, aligning with and exemplifying the values and ethos of the organization.
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Minimum of 5-7 years of experience in customer service or client-facing roles, demonstrating a clear progression of responsibilities and achievements.
 </li>
 <li>
 Proficiency in Microsoft Excel, capable of creating, formatting, analyzing reports, and utilizing advanced functions for comprehensive data management.
 </li>
 <li>
 Strong knowledge of Microsoft PowerPoint, capable of crafting professional-level presentations that engage and effectively inform diverse audiences.
 </li>
 <li>
 Excellent verbal and written communication skills to articulate information clearly, professionally, and tailored to varied client demographics.
 </li>
 <li>
 Proven track record of effectively managing customer relationships, showcasing an ability to promptly and satisfactorily resolve ongoing issues.
 </li>
 <li>
 Capability to work independently while also nurturing collaboration within teams to meet shared objectives successfully.
 </li>
 <li>
 Strong organizational skills, adept at prioritizing multiple tasks efficiently within a fast-paced and dynamic work environment.
 </li>
 <li>
 In-depth knowledge of customer service best practices and industry standards; capable of applying insights to improve service delivery continually.
 </li>
 <li>
 Professionalism in both appearance and interaction with customers, ensuring a positive organizational representation at all times.
 </li>
 <li>
 Adaptability to swift changes and unexpected challenges, showcasing a resourceful approach to problem-solving.
 </li>
 <li>
 Cultural sensitivity with the ability to modify communication styles to meet diverse customer needs effectively.
 </li>
 <li>
 Experience in gathering customer feedback to develop actionable strategies aimed at service improvement.
 </li>
 <li>
 Strong analytical skills, equipped to assess customer data to inform evidence-based decision-making processes.
 </li>
 </ul>
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Greet customers warmly and professionally upon arrival to ensure a positive and lasting first impression.
 </li>
 <li>
 Actively listen to customer inquiries, delivering prompt, accurate, and relevant information regarding the organization&rsquo;s services.
 </li>
 <li>
 Guide customers in exploring and maximizing the usage of the organization&rsquo;s offerings tailored to their specific needs and requests.
 </li>
 <li>
 Proactively resolve customer issues or concerns with efficiency, maintaining consistently high levels of customer satisfaction.
 </li>
 <li>
 Prepare and generate basic reports using Excel to track inquiries, customer feedback, and service performance metrics to support operational enhancements.
 </li>
 <li>
 Develop and present visually appealing PowerPoint presentations for internal teams and special client engagements, ensuring high engagement levels.
 </li>
 <li>
 Collaborate seamlessly with team members to refine customer service protocols, sharing valuable insights to improve overall service quality.
 </li>
 <li>
 Maintain an organized workspace that reflects the organization&rsquo;s branding and commitment to an exceptional customer focus.
 </li>
 <li>
 Utilize customer relationship management (CRM) systems effectively to log customer interactions and accurately track engagement metrics.
 </li>
 <li>
 Collect and analyze insights from various customer interactions to recognize trends and enhance overall service delivery performance.
 </li>
 <li>
 Participate actively in training sessions and professional developmental opportunities, striving for continual improvement of service skills and knowledge.
 </li>
 <li>
 Promote a positive team culture through sharing best practices, encouraging collaborative problem-solving, and supporting fellow team members.
 </li>
 </ul>
 
 
 Required Skills:
 
 
 <ul>
 <li>
 Exceptional interpersonal skills, fostering robust and meaningful relationships with both customers and team members.
 </li>
 <li>
 Advanced proficiency in Microsoft Excel, demonstrating capabilities such as the use of pivot tables and VLOOKUP for thorough analysis and reporting.
 </li>
 <li>
 Creative and effective presentation skills utilizing Microsoft PowerPoint, showcasing an ability to engage varied audiences effectively.
 </li>
 <li>
 Strong conflict resolution and problem-solving skills, especially in high-pressure customer service situations to ensure swift resolutions.
 </li>
 <li>
 Proficiency in recognizing and addressing diverse client needs and preferences through tailored and personalized service.
 </li>
 <li>
 Elevated attention to detail in both customer interactions and the preparation of reporting documents, ensuring accuracy and professionalism.
 </li>
 <li>
 Effective time management capabilities, skilled in juggling multiple customer interactions alongside competing task priorities concurrently.
 </li>
 <li>
 Empathy and patience towards customer concerns and inquiries, ensuring a compassionate and customer-centric service approach.
 </li>
 <li>
 Ability to remain calm and composed under pressure, facilitating quick and effective resolutions to customer inquiries and issues.
 </li>
 <li>
 Strong observational skills to assess real-time customer satisfaction and the effectiveness of services delivered.
 </li>
 <li>
 An enthusiastic and proactive mindset towards providing exceptional customer service and fostering a culture of teamwork.
 </li>
 <li>
 A continuous learner mentality, eager to adopt new tools, technologies, and methodologies aimed at enhancing service delivery efficiency.
 </li>
 </ul>
</div>

Customer Service

AAM Limousine

Key Responsibilities:<ul><li>Handle incoming calls, emails, and messages from customers efficiently and courteously.</li><li>Provide accurate information about products, services, and promotions.</li><li>Assist customers with placing orders, tracking deliveries, and resolving complaints.</li><li>Coordinate with internal departments (Sales, Operations, and Logistics) to ensure smooth service delivery.</li><li>Follow up on pending customer requests to ensure timely resolution.</li><li>Maintain detailed records of customer interactions and transactions in the CRM system.</li><li>Escalate unresolved issues to the relevant departments or supervisor as needed.</li><li>Support the customer service team in implementing process improvements and achieving performance targets.</li><li>Participate in training sessions and contribute to a positive and service-oriented team culture.</li><li>Uphold the company&rsquo;s image through professional communication and customer engagement.</li></ul>Qualifications &amp; Requirements:<ul><li>UAE National (Emirati) with a valid Emirates ID.</li><li>Bachelor&rsquo;s Degree or Diploma in Business Administration, Communications, or a related field (preferred).</li><li>Excellent communication skills in Arabic and English (verbal and written).</li><li>Strong interpersonal skills with a customer-first attitude.</li><li>Good computer literacy, including MS Office and CRM systems.</li><li>Ability to work in a fast-paced environment and handle multiple tasks.</li><li>Previous experience in customer service, hospitality, or call center roles is an advantage.</li></ul>Key Competencies:<ul><li>Professional communication and presentation.</li><li>Problem-solving and conflict-resolution skills.</li><li>Patience, empathy, and attention to detail.</li><li>Teamwork and adaptability.</li><li>Commitment to delivering exceptional customer experiences.</li></ul>Job Type: Full-time

Mitchell Tees

Mitchell Tees, in Pittsford Vermont, is looking to assist our sales and customer service team. We provide custom swag, signs, and sports to a wide customer base. We work hard to develop relationships with the intention of being a one stop shop for clients. We are in search of a friendly and professional Front Desk Receptionist to serve as the director of first impressions in the office. The ideal candidate will possess excellent communication skills, a strong organizational ability, and a commitment to providing exceptional customer service. This role involves managing front desk operations, handling administrative tasks in the office, and ensuring a welcoming environment for all guests. We need someone with a positive attitude, an abundance of energy, and 100% attendance so that we can promote individual and business growth in the office.

Starkey

<div>We are seeking a friendly, hard-working Customer Service Representative who will be responsible for engaging with customers to process sales orders and respond to customer requests in a fast-paced environment. This role is located at our headquarters, in Eden Prairie, MN, though flexible work or remote possibilities maybe be available for the right candidate. Our comprehensive training program provides the technical knowledge to consult with our customers to ensure product requests meet patient needs. This is an ideal position for a career minded Customer Service professional. We serve our customers with passion, purpose, and excellence! If this sounds like a good fit, please apply today!

Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what&rsquo;s possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.

Watch this video to see more of what sets Starkey apart.

https://youtu.be/9cUYwTlCepg?si=wkovx8_R_iINfrc6

Schedule will be 10:30am-7pm CST shift.

JOB SUMMARY DESCRIPTION

This position is responsible for consistently serving our customers through various platforms including calls, emails, and online services. They will be responsible for upholding the values and culture of the department through positivity and teamwork. As an active team member, they will act as a support system for internal and external customers. Expected to serve our customers with passion, purpose and excellence while adhering to company policies and procedures.

JOB RESPONSIBILITIES
<ul>
<li>Perform consistently in measured core areas.
<ul><li>Meet average call, email and quality expectations.</li>
<li>Proactively make delight calls to customers.</li>
<li>Minimize missed or late answered calls.</li>
</ul></li><li>Consistently maintain a positive attitude and be an active and supportive team member
<ul><li>Treat others with respect while speaking in positive words.</li>
<li>Be receptive to constructive feedback and deploy the Customer Service Golden Rule.
<ul><li>Customer Service Golden Rule: pass positives up, down, and around and pass negatives up. Share frustrations with someone that can make a difference or decision with the information.</li>
</ul></li><li>Provide support to your team, department, and internal customers emulating the &lsquo;team-first, self-second&rsquo; mentality.</li>
<li>Develop relationships to address customer needs by involving the right people at the right time.</li>
<li>Aim for &ldquo;First Call Resolution&rdquo; for our customers.</li>
<li>As a Customer Service Representative, engage in training, special projects, group email box support, and/or initiatives.</li>
</ul></li><li>Serve the customer better than anyone else.
<ul><li>Accurately identify customer requirements, expectations, and needs.</li>
<li>Meet the needs of customers and utilize soft skills to maximize call satisfaction.</li>
<li>Exceed customer&rsquo;s expectations on every call. Go the extra mile by following through on every promise.</li>
</ul></li><li>Be accountable for complying with policies, procedures, and work requirements.
<ul><li>Adhere to the guidelines outlined in the Employee Guidelines document and Market Development Handbook.</li>
<li>Maintain a sense of urgency in monitoring the calls in queue.</li>
<li>Adhere to work and lunch schedules to demonstrate commitment to serving our customers and team.</li>
</ul></li><li>Mastery of Systems
<ul><li>Microsoft Office Suite products and applications</li>
<li>Salesforce/Service Cloud</li>
<li>Additional internal programs and applications as required</li>
</ul></li><li>Play an active role in developing professionally.
<ul><li>Proactively acquire new knowledge and skills through StarkeyHub or ProSite exploration, department shadowing, and independent research.</li>
<li>Efficiently utilize department approved knowledgebase resources and applications.</li>
<li>Attend and participate in department trainings.</li>
<li>As a Customer Service Representative, complete and pass product launch modules.</li>
<li>As a Customer Service Representative, complete knowledge refresher courses as needed.</li>
</ul></li><li>Develop mastery in specified competencies.
<ul><li>Deliver Results -Take personal responsibility for delivering maximum results.</li>
<li>Focus on Customers - Focus on the customer by serving them better than anyone in the industry.</li>
<li>Communicate Clearly - Create clarity and understanding through clear communication</li>
<li>Foster Teamwork and Trust - Maintain a committed servant attitude to foster teamwork and trust.</li>
</ul></li><li>Other duties/responsibilities as assigned</li></ul> 


JOB REQUIREMENTS

Minimum Education, Certification and Experience Requirements
<ul>
<li>Education (i.e. 4-year college degree, license, certification)
<ul><li>College degree or four years of customer service experience</li>
</ul></li><li>Experience (i.e. years of work experience related to the job)
<ul><li>Four years of customer service experience.</li></ul></li> 
</ul>
Salary and Other Compensation:

The target pay range for this position is between $20.19-$25.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

This position is eligible for a bonus based upon performance results. There is no guarantee of payout.

Benefits:
The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, paid holidays annually, floater days annually, volunteer service day annually, paid paternity leave, and tuition reimbursement.

#LI-KS2 
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</div>

Customer Service Representative

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