customer service professional

CMA CGM

ID: 572400
 
Location: 
Istanbul, TR
 
Customer Service Professional Turkey
 
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
 
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
 Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
 
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
 
Role & Responsibilities: 
Serve the customer in all queries and requirements and inform him/her on any shortcomings based on initial conditions (cost, delay...), according to Group business requirements,
 Coordinate internally and/or respond to customer queries related to shipment
 Monitor shipment according to customer status and track & trace upon delivery
 Record and update information on customer profiles
 
Qualifications: 
Bachelor’s degree in a relevant field (preferably in Logistics, International Trade, or Business Administration),
 Minimum 2 years of professional experience in a Customer Service role within the logistics/shipping industry,
 Strong ability to manage multiple tasks and priorities effectively,
 Proactive approach with strong problem-solving and communication skills,
 Fluency in written & verbal English is a must (part of the interview will take place in English),
 Able to work in the office 4 days per week (hybrid) in Istanbul.
 
What we offer: 
Working in an agile, flexible, digital, and social culture
 Flexible working hours
 Working 40 hours a week
 Hybrid working
 Birthday day off
 Fruit Day: every Wednesday
 Happy hours
 Yearly bonus
 Transportation
 Life insurance
 Meal Allowance (Cash/monthly)
 Employee Assistance Program
 
During the recruitment process, the personal data you provide in your CV is processed for purposes including contacting you, implementing human resources policies and procedures, managing candidate selection and placement processes, conducting reference checks, and ensuring security. For more detailed information about how your data is processed, please refer to our Employee Candidate Privacy Notice.
 
We have zero tolerance for inequality and are deeply committed to fostering Diversity, Equity, and Inclusion (DE&I) at every level of our organization. As HR and business partners, we actively drive and support initiatives that build a more inclusive and equitable workplace for all
 
Come along on CMA CGM’s adventure !

Customer Service Professional Turkey

Integral Care Medical Supply

We are seeking a Customer Service Officer with a strong background in client relations, especially within the recruitment or service sector. The ideal candidate will be responsible for delivering exceptional customer service and ensuring a smooth recruitment process from initial inquiry to worker handover.Duties and Responsibilities:Answer customer calls and inquiries accurately and professionally.Receive customers in person, identify their needs, and provide appropriate service solutions.Follow up on customer files from contract signing until worker arrival and handover.Conduct regular follow-ups with clients during and after service delivery to ensure satisfaction.Coordinate with external recruitment agencies in labor-supplying countries to track order status.Enter and update customer data, order files, and contracts in the internal system.Resolve problems and complaints to ensure high levels of customer satisfaction.Schedule worker handover appointments and coordinate with sponsors.Ensure completion of all documents and legal requirements for recruitment.Liaise with relevant authorities such as the Ministry of Labor or foreign offices as needed.Prepare weekly reports on case progress, complaints, and resolutions.Maintain strict confidentiality and professional ethics in all client dealings.Promote company services for recruiting domestic and professional workers.Prepare offers and pricing and ensure contract signing with clients.Participate in marketing events and exhibitions to strengthen market presence.Submit periodic reports on sales activities and customer feedback.Comply with company policies and customer service standards.Qualifications and Requirements:Arabic speakers only apply for the jobMinimum 3 years of experience in customer service, preferably in recruitment agencies or service-based companies.Strong problem-solving ability and capacity to work under pressure.Proficient in computer systems and CRM software.Professional appearance with strong interpersonal skills across diverse nationalities.NOC is required.Job Type: Full-timePay: QAR4,000.00 - QAR6,000.00 per monthExperience:Manpower companies: 3 years (Required)Customer relationship management: 3 years (Preferred)Agency management: 3 years (Preferred)Language:Arabic (Native)English (Required)Ability to Commute:Please send your CV on WhatsApp Only: 0097431017808Job Type: Full-time

Customer Service

Concentrix

<div><div><div><div><div>Location</div>
<div>İzmir, T&uuml;rkiye
</div></div><div><div>Language</div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader">Summary</h2><div>
Join Concentrix Today!</div><h2 class="jobSectionHeader">
Description</h2><div>
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.</div><h2 class="jobSectionHeader"> 
</h2>
<h2 class="jobSectionHeader">Essential Functions/Core Responsibilities</h2>
<ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul>
<ul><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul>
<ul><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul>
<ul><li>Maintain basic knowledge of client products and/or service</li></ul>
<ul><li>Prepare complete and accurate work including appropriately notating accounts as required</li></ul>
<ul><li>Participate in activities designed to improve customer satisfaction and business performance</li></ul>
<ul><li>Offer additional products and/or services</li></ul>
<ul><li>Track, document and retrieve information in call tracking database</li></ul>
<ul><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul> 

<h2 class="jobSectionHeader">
Candidate Profile</h2>
<ul><li>High school diploma with three to six months of relevant experience preferred</li></ul>
<ul><li>Courteous with strong customer service orientation</li></ul>
<ul><li>Strong computer navigation skills and PC Knowledge</li></ul>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Dependable with strong attention to detail</li></ul>
<ul><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul>
<ul><li>Tolerance for repetitive work in a fast-paced, high production work environment</li></ul>
<ul><li>Ability to work as a team member, as well as independently</li></ul>
<ul><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul>
<ul><li>Ability to rotate shifts, as needed</li></ul>
<ul><li>Based on location and/or program, additional experience/skills may be required</li></ul>
<ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader"> 
</h2>
<h2 class="jobSectionHeader">Career Framework Role</h2>
<div>
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</div>
<h2 class="jobSectionHeader">
Supplemental Geographical Information</h2>
<div>
RECRUITER ENTER THE APPLICABLE LANGUAGE:</div>

GERMANY - This job description does not apply to employees in Germany.

UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION 


PHILIPPINES
<ul><li>Minimum of two years of college education. No prior call center experience is required</li></ul>
<ul><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul> 


INDIA
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy</li></ul>
<ul><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li></ul>
<ul><li>Confirm customer understanding of the solution and provide additional customer education as needed</li></ul>
<ul><li>Ability to learn including strong problem solving skills</li></ul>
<ul><li>Demonstrate strong probing and problem solving skills</li></ul>
<ul><li>Should be able to handle complex queries</li></ul>
<ul><li>Should be able to resolve customer queries independently</li></ul>
<h2 class="jobSectionHeader">
Disclaimer</h2>
<div>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</div>

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

İzmir</div></div></div><div></div>

Customer Service - English

ACE Marketing (Pvt) Ltd.

We are Hiring:CUSTOMER SERVICE EXECUTIVESJob Description:We are hiring skilled Customer Service Executives responsible for outbound calling, lead management, and professional communication with potential clients while meeting performance targets.Key Responsibilities:<ul><li>Make outbound calls to potential clients</li><li>Generate, manage, and update lead records</li><li>Communicate professionally with prospects</li><li>Understand customer needs and provide service information</li></ul>What We&rsquo;re Offering:<ul><li>Basic salary up to 45,000 PKR</li><li>Attendance Allowance</li><li>Conveyance Allowance</li><li>Uncapped commissions (Daily, Weekly &amp; Monthly)</li><li>Performance incentives and growth opportunities</li></ul>Eligibility Criteria:<ul><li>Intermediate / O Level / Graduate</li><li>Strong English communication skills</li><li>Fresh and experienced candidates may apply</li></ul>Location:<ul><li>Gulshan e Iqbal</li></ul>Note:<ul><li>Pick &amp; drop facility available for female employees only</li></ul>Job Types: Full-time, Part-timePay: Up to Rs45,000.00 per monthLanguage:<ul><li>Fluent English (Required)</li></ul>Location:<ul><li>Karachi Gulistan-E-Jouhar (Kp-2023) (Required)</li></ul>Work Location: In person

Customer Service Executives

Bfreeze Pvt Ltd

Job Title: E-commerce Customer service &amp; Order ManagementCompany: everwell.pkLocation: E/11-3. Islamabad. On-siteSalary: PKR 35,000/month Fixed + Commissions/BonusEmployment Type: Full-timeKey Responsibilities:Order Management &amp; Sales:<ul><li>Call every order to validate it, confirm addresses, and identify opportunities to upsell.</li><li>Drive sales to doctors and key clients.</li><li>Ensure all transactions are valid and properly recorded.</li></ul>Customer Service &amp; Engagement:<ul><li>Respond promptly to customer complaints and queries via phone, email, or social media.</li><li>Handle returns, undelivered shipments, and other service issues efficiently.</li><li>Engage with customers on social media, replying to messages and comments, converting interactions into sales.</li></ul>Operations Support:<ul><li>Ensure smooth coordination of delivery pickups, operations, and returns.</li><li>Maintain inventory levels and assist in ordering, packaging.</li><li>Monitor and support timely recovery and disbursal of payments.</li></ul>CRM &amp; Reporting:<ul><li>Maintain and update the CRM dashboard with KPIs daily.</li><li>Track all required relevant metrics.</li></ul>Candidate Requirements:<ul><li>Experience in customer service, sales, or relationship management.</li><li>Strong communication and interpersonal skills.</li><li>Ability to multitask and manage operations alongside sales responsibilities.</li><li>Self-starter, Ability to work independently.</li></ul>Key Metrics for Success:<ul><li>Timely and accurate order confirmations, low return rates.</li><li>Customer satisfaction and resolution rate.</li><li>Number of upsells and sales conversions.</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad E-11: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Customer Service Ecommerce

Confidential Company Dubai

Day-to-Day Responsibilities:<ul><li>Respond to customer inquiries promptly via phone, chat, and email.</li><li>Communicate and coordinate effectively with various internal departments.</li><li>Investigate, research, and resolve customer issues with attention to detail.</li><li>Handle challenging or dissatisfied customers with professionalism and empathy.</li><li>Track, document, and follow up on all customer requests in a timely manner.</li><li>Manage and prioritize multiple tasks and responsibilities.</li><li>Deliver outstanding and exceptional customer service at all times.</li><li>Must be available to work on weekends.</li><li>Call center experience is preferred.</li></ul>Preference: Female candidates are preferred for this role.Job Type: Full-timeAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>aesthetic Clinic: 1 year (Required)</li></ul>

Customer Service (Aesthetic Experience) ( Female )

DHL Freight

<div>
 We are looking for a ENGLISH SPEAKING CUSTOMER SERVICE SPECIALIST for our head office which located in HALKALI / &Idot;STANBUL.
 
 
 She/he will be responsible contributing company profitability through ensuring customer satisfaction and will be responsible for converting customers into passionate evangelists. If you love talking to people and proactively solving issues and good at analyses, this can be your call!
 
 
 This is an opportunity to experience multinational logistics dynamics at the heart!
 
 
 MAIN RESPONSIBILITIES:
 
 
 
 <ul>
 <li>
 Being accountable for big volume local/multinational customers, supervising the logistics operation.
 </li>
 <li>
 Provide knowledgeable answers to questions about product, pricing and availability.
 </li>
 <li>
 Work with internal departments to meet customer's needs.
 </li>
 <li>
 Data entry in various platforms/using digital systems.
 
 
 
 </li>
 </ul>
 QUALIFICATIONS &amp; KEY REQUIREMENTS:
 
 
 
 <ul>
 <li>
 University graduation
 </li>
 <li>
 Newly graduate or 1-2 years' experience
 </li>
 <li>
 Fluent ENGLISH in both writing &amp; speaking
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work
 </li>
 <li>
 Problem solving and analytical thinking
 
 
 
 </li>
 </ul>
 We are looking for a passionate and dynamic individual who is ready to take on challenges and make a difference.
 
 
 If you think you are a good fit, send us your application and step into the new chapter in your career journey!
 
 
 ABOUT DHL FREIGHT:
 
 
 With DHL Freight we are one of the leading road freight providers, offers high-quality LTL (less than truck load), FTL (full truck load) and intermodal services for the B2B environment. With our road freight expertise, an unrivalled terminal network, special services like Customs, Trade Fairs &amp; Events and Sector-specific solutions we simplify our customers most complex transportation processes.
 
 
 DHL Freight comprises more than 160 road terminals across Europe, parts of the Commonwealth of Independent States (CIS), North Africa, the Middle East and North America. In these approximately 50 countries in Europe and beyond some 13,000 colleagues are employed.
 
 
 WHY CHOOSE DHL FREIGHT:
 
 
 We exist to connect people and improve their lives. We enable trade and help businesses and people grow. And we are taking responsibility for the world we live in. As the most international logistics company, we shape the future of our industry in a digitalized world. With our values; respect and results; we deliver on our goals in a focused and disciplined way without compromising our integrity and compliance. We deliver world class logistics. It&rsquo;s the promise we&rsquo;ve made to our Customers. We achieve that through excellent execution along three bottom lines in a sustainable way. We believe in nurturing talent and being great company to work for all.
 
 
 WHAT IS NEXT:
 
 
 APPLY US! Attach your CV with a short self explanatory document including your dreams about your future and career aspirations.
 
 
 LOCATION: &Idot;STANBUL
 
 
 https://www.dhl.com/content/dam/dhl/local/tr/core/documents/pdf/tr-core-legal-peronal-data-protection-freight-tr.pdf
 
 
</div>

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