customer service professional

CMA CGM

ID: 570831
<br><br>
<b>Location:</b><br>
Istanbul, TR
<br><br>
Customer Service Professional
<br><br>
CMA CGM Group, founded by Jacques R. Saadé, is a leading worldwide shipping & logistics group.
<br><br>
Now headed by Rodolphe Saadé, CMA CGM reinvents transport and logistics to offer an integrated maritime, port, and land service that exceeds customers' expectations.
<br><br>
Present in over 160 countries through 755 offices and 750 warehouses, equipped with a young and diverse fleet of 511 vessels, CMA CGM serves 420 of the world's 521 commercial ports and operates on more than 200 shipping lines. The group currently employs 110,000 people worldwide, including nearly 2,400 in Marseille, in its headquarters at Marseilles.
<br><br>
<b>Role & Responsibilities:</b><br>
Serve the customer in all queries and requirements and inform him/her on any shortcomings based on initial conditions (cost, delay...), according to Group business requirements,
<br>Coordinate internally and/or respond to customer queries related to shipment
<br>Monitor shipment according to customer status and track & trace upon delivery
<br>Record and update information on customer profiles
<br><br>
<b>Qualifications:</b><br>
Bachelor’s degree in a relevant field (preferably in Logistics, International Trade, or Business Administration),
<br>Minimum 2 years of professional experience in a Customer Service role within the logistics/shipping industry,
<br>Strong ability to manage multiple tasks and priorities effectively,
<br>Proactive approach with strong problem-solving and communication skills,
<br>Fluency in written & verbal English is a must (part of the interview will take place in English),
<br>Able to work in the office 4 days per week (hybrid) in Istanbul.
<br><br>
<b>What we offer:</b><br>
Working in an agile, flexible, digital, and social culture
<br>Flexible working hours
<br>Working 40 hours a week
<br>Hybrid working
<br>Birthday day off
<br><b>Fruit Day:</b> every Wednesday
<br>Happy hours
<br>Yearly bonus
<br>Transportation
<br>Life insurance
<br>Meal Allowance (Cash/monthly)
<br>Employee Assistance Program
<br><br>
During the recruitment process, the personal data you provide in your CV is processed for purposes including contacting you, implementing human resources policies and procedures, managing candidate selection and placement processes, conducting reference checks, and ensuring security. For more detailed information about how your data is processed, please refer to our Employee Candidate Privacy Notice.
<br><br>
We have zero tolerance for inequality and are deeply committed to fostering Diversity, Equity, and Inclusion (DE&I) at every level of our organization. As HR and business partners, we actively drive and support initiatives that build a more inclusive and equitable workplace for all.
<br><br>
Come along on CMA CGM's adventure!

Customer Service Professional

sahab line

<p>We are looking for a professional and dedicated Customer Service Representative to join our Abaya Fashion Brand team. The ideal candidate must have excellent communication skills, a strong customer-service mindset, and the ability to handle customers with elegance and professionalism, ensuring a premium shopping experience that reflects our brand identity.</p><p><b>Responsibilities:</b></p><ul><li>Handle customer inquiries related to abayas, sizing, fabrics, customization, orders, and deliveries.</li><li>Respond to customers via WhatsApp, Instagram, website, and phone in a professional and timely manner.</li><li>Provide accurate information about products, prices, availability, and promotions.</li><li>Follow up on orders from confirmation until delivery and after-sales service.</li><li>Handle complaints and resolve issues efficiently and politely.</li><li>Maintain high standards of customer satisfaction and brand image.</li><li>Update customer data, orders, and notes accurately on the system.</li><li>Coordinate with tailoring, packing, and delivery teams to ensure smooth operations.</li><li>Adhere to all company policies and procedures.</li></ul><p>Job Type: Full-time</p><p>Pay: From KD200.000 per month</p>

Customer Service

<div><p>We are looking for a Customer Service professional to help build and scale CJC Race's global customer support and player experience. This role focuses on delivering high-quality support across in-game channels, Discord, social platforms, and event-related touchpoints, ensuring players have a smooth, engaging, and positive experience.</p>
<p>
You will work closely with game operations, community, and leadership teams, and play a key role in shaping customer service processes as the platform grows.</p>
<p><b>
Job Responsibilities</b></p>
<ul>
<li><p>Provide timely, professional, and friendly customer support across in-game channels, Discord, social media, and event-related platforms</p>
</li>
<li><p>Respond to player inquiries related to gameplay, accounts, rewards, events, competitions, and technical issues</p>
</li>
<li><p>Monitor Discord and community channels to identify issues, bugs, scams, or abnormal behavior and escalate when needed</p>
</li>
<li><p>Work closely with Game Operations, Community, Marketing, and Development teams to resolve player issues efficiently</p>
</li>
<li><p>Support live events, tournaments, game shows, and campaigns by managing player communications and real-time inquiries</p>
</li>
<li><p>Help document common issues, FAQs, and support processes to improve response efficiency and user experience</p>
</li>
<li><p>Collect and summarize player feedback, pain points, and suggestions to support product and gameplay improvements</p>
</li>
<li><p>Assist in shaping and improving customer service workflows, tools, and standards as the platform scales</p>
</li>
<li><p>Maintain a professional, positive brand voice that aligns with CJC Race's tone and community culture</p>
</li>
</ul><p><b>Requirements</b></p>
<ul>
<li><p>Experience in customer service, community support, or player support (gaming, GameFi, Web3, or online platforms preferred)</p>
</li>
<li><p>Familiarity with gaming communities, Discord moderation, and online player behavior</p>
</li>
<li><p>Strong communication skills in English; additional languages are a plus</p>
</li>
<li><p>Calm, patient, and solution-oriented mindset, especially when handling escalations</p>
</li>
<li><p>Ability to manage multiple conversations and issues in a fast-paced, live environment</p>
</li>
<li><p>Basic understanding of gaming mechanics, online competitions, or GameFi ecosystems is a strong advantage</p>
</li>
<li><p>Comfortable working with global users across different time zones</p>
</li>
<li><p>Willing to follow Dubai regulations and company policies</p></li></ul></div>

Emdad By Elm

<div>
 <p>
  <strong>
   Job Description:
  </strong>
 </p>
 <p>
  The Service Customer Specialist is a pivotal mid-career role dedicated to enhancing customer satisfaction and loyalty by delivering exemplary service to clients engaging with the organization. This position focuses on cultivating a welcoming and professional environment, ensuring that customers receive comprehensive support, informed guidance, and reliable insights regarding services offered. The Specialist will leverage top-tier communication and interpersonal skills to efficiently address inquiries and resolve issues while expertly directing customers toward the relevant services that align with their needs. Proficiency in Microsoft Excel is essential, enabling the generation of clear reports, while advanced skills in PowerPoint are required for creating engaging presentations that support internal communication and amplify customer engagement initiatives. The ideal candidate will consistently embody professionalism, positively influencing the customer experience while aligning with the organization&rsquo;s ethos and values.
 </p>
 <p>
  <strong>
   Job Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Minimum of 5-7 years of progressive experience in customer service or client-facing roles, showcasing a track record of increased responsibilities and achievements.
  </li>
  <li>
   Proficient in Microsoft Excel, adept at creating, formatting, and analyzing reports, and skilled in utilizing advanced functions.
  </li>
  <li>
   Strong command of Microsoft PowerPoint for the development of engaging presentations that effectively communicate information to different audiences.
  </li>
  <li>
   Excellent verbal and written communication skills, able to articulate complex information succinctly and professionally.
  </li>
  <li>
   Proven track record in effectively managing customer relationships, demonstrating a strong aptitude for problem resolution and customer satisfaction.
  </li>
  <li>
   Ability to operate independently while contributing to a team-oriented atmosphere toward shared objectives.
  </li>
  <li>
   Robust organizational skills, adept at prioritizing multiple tasks within a dynamic, fast-paced work environment.
  </li>
  <li>
   In-depth knowledge of customer service best practices and industry standards, with the agility to apply them to enhance service delivery.
  </li>
  <li>
   Professional demeanor and appearance when interacting with customers, acting as a positive representative of the organization.
  </li>
  <li>
   High adaptability to a fast-paced environment, exhibiting a resourceful approach to unexpected challenges.
  </li>
  <li>
   Cultural sensitivity and proficiency in adjusting communication styles to align with the diverse needs of a varied customer base.
  </li>
  <li>
   Experience in effectively gathering customer feedback and formulating actionable strategies for service enhancement.
  </li>
  <li>
   Strong analytical skills, proficient in evaluating customer data to support informed decision-making processes.
  </li>
 </ul>
 <p>
  <strong>
   Job Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Greet customers with warmth and professionalism upon entry, establishing a positive first impression.
  </li>
  <li>
   Actively listen to customer inquiries while delivering prompt, accurate, and relevant information concerning the organization&rsquo;s services.
  </li>
  <li>
   Direct customers in exploring and utilizing the organization's services that meet their unique requests and needs.
  </li>
  <li>
   Address and resolve customer issues or concerns quickly and efficiently to ensure a continually high standard of customer satisfaction.
  </li>
  <li>
   Prepare and generate concise reports in Excel to track customer inquiries, feedback, and service performance metrics for operational enhancement.
  </li>
  <li>
   Develop and present visually impactful PowerPoint presentations for internal teams and tailored customer engagements.
  </li>
  <li>
   Collaborate effectively with team members to refine customer service protocols, sharing valuable insights for improvement.
  </li>
  <li>
   Maintain an organized and branded workspace that reflects the organization&rsquo;s dedication to customer service excellence.
  </li>
  <li>
   Utilize customer relationship management (CRM) tools to document customer interactions and track engagement effectiveness.
  </li>
  <li>
   Gather and analyze insights from customer experiences to identify trends that will improve service delivery.
  </li>
  <li>
   Engage actively in training and professional development opportunities to enhance service competencies and knowledge.
  </li>
  <li>
   Foster a positive team culture by sharing best practices, promoting collaborative problem-solving, and providing support to colleagues.
  </li>
 </ul>
 <p>
  <strong>
   Required Skills:
  </strong>
 </p>
 <ul>
  <li>
   Exceptional interpersonal abilities, establishing strong relationships with customers and team members alike.
  </li>
  <li>
   Advanced proficiency in Microsoft Excel, including the use of pivot tables and VLOOKUP for data analysis and reporting tasks.
  </li>
  <li>
   Creative presentation skills using Microsoft PowerPoint, effectively engaging diverse audiences through well-structured content.
  </li>
  <li>
   Strong conflict resolution and problem-solving skills, especially in challenging customer service scenarios.
  </li>
  <li>
   Proficient at recognizing and addressing diverse client needs through personalized service delivery.
  </li>
  <li>
   Meticulous attention to detail in all customer interactions and the preparation of reporting documents.
  </li>
  <li>
   Effective time management skills, adept at balancing multiple customer interactions and task priorities.
  </li>
  <li>
   Empathy and patience in addressing customer concerns, ensuring a compassionate service experience.
  </li>
  <li>
   Ability to remain composed under pressure, swiftly providing effective resolutions for customer-related issues.
  </li>
  <li>
   Strong observational skills to assess real-time customer satisfaction levels and service effectiveness.
  </li>
  <li>
   An enthusiastic and proactive attitude toward delivering outstanding customer service and contributing to teamwork.
  </li>
  <li>
   A continuous learner mindset, eager to adopt new tools, technologies, and methods that enhance service delivery.
  </li>
 </ul>
</div>


FRIEND

<p>We are looking for a <b>Customer Service Officer</b> to join our team, handle customer inquiries, follow up on requests, and resolve issues quickly and professionally.</p><p><b>Job Responsibilities:</b></p><ul><li>Respond to customer inquiries via phone/WhatsApp/email/social media.</li><li>Follow up on complaints and requests, document them, and close cases after resolution.</li><li>Enter data and update case/order status on the system.</li><li>Coordinate with the team to ensure fast solutions and improve customer experience.</li></ul><p><b>Requirements:</b></p><ul><li><b>Good English skills (reading, writing, and communication).</b></li><li><b>Good computer skills</b> (Word/Excel, email, and dealing with support systems/admin dashboards).</li><li>Strong communication skills and professional attitude.</li><li>Ability to work under pressure and manage time well.</li><li>Previous customer service experience is a plus.</li></ul><p>Job Types: Full-time, Part-time</p><p>Pay: KD200.000 - KD250.000 per month</p><p>Expected hours: 48 per week</p>

Customer service

Mitchell Tees

Mitchell Tees, in Pittsford Vermont, is looking to assist our sales and customer service team. We provide custom swag, signs, and sports to a wide customer base. We work hard to develop relationships with the intention of being a one stop shop for clients. We are in search of a friendly and professional Front Desk Receptionist to serve as the director of first impressions in the office. The ideal candidate will possess excellent communication skills, a strong organizational ability, and a commitment to providing exceptional customer service. This role involves managing front desk operations, handling administrative tasks in the office, and ensuring a welcoming environment for all guests. We need someone with a positive attitude, an abundance of energy, and 100% attendance so that we can promote individual and business growth in the office.

Concentrix

<div><div><div><div><div><b>Location</b></div>
<div>İzmir, T&uuml;rkiye
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2><div>
Join Concentrix Today!</div><h2 class="jobSectionHeader"><b>
Description</b></h2><div>
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.</div><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Essential Functions/Core Responsibilities</b></h2>
<ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul>
<ul><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul>
<ul><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul>
<ul><li>Maintain basic knowledge of client products and/or service</li></ul>
<ul><li>Prepare complete and accurate work including appropriately notating accounts as required</li></ul>
<ul><li>Participate in activities designed to improve customer satisfaction and business performance</li></ul>
<ul><li>Offer additional products and/or services</li></ul>
<ul><li>Track, document and retrieve information in call tracking database</li></ul>
<ul><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Candidate Profile</b></h2>
<ul><li>High school diploma with three to six months of relevant experience preferred</li></ul>
<ul><li>Courteous with strong customer service orientation</li></ul>
<ul><li>Strong computer navigation skills and PC Knowledge</li></ul>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Dependable with strong attention to detail</li></ul>
<ul><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul>
<ul><li>Tolerance for repetitive work in a fast-paced, high production work environment</li></ul>
<ul><li>Ability to work as a team member, as well as independently</li></ul>
<ul><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul>
<ul><li>Ability to rotate shifts, as needed</li></ul>
<ul><li>Based on location and/or program, additional experience/skills may be required</li></ul>
<ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Career Framework Role</b></h2>
<div>
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</div>
<h2 class="jobSectionHeader"><b>
Supplemental Geographical Information</b></h2>
<div>
RECRUITER ENTER THE APPLICABLE LANGUAGE:</div>
<p>
GERMANY - This job description does not apply to employees in Germany.</p>
<p>
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION</p><br>
<p></p>
<p>
PHILIPPINES</p>
<ul><li>Minimum of two years of college education. No prior call center experience is required</li></ul>
<ul><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul><br>
<p></p>
<p>
INDIA</p>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy</li></ul>
<ul><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li></ul>
<ul><li>Confirm customer understanding of the solution and provide additional customer education as needed</li></ul>
<ul><li>Ability to learn including strong problem solving skills</li></ul>
<ul><li>Demonstrate strong probing and problem solving skills</li></ul>
<ul><li>Should be able to handle complex queries</li></ul>
<ul><li>Should be able to resolve customer queries independently</li></ul>
<h2 class="jobSectionHeader"><b>
Disclaimer</b></h2>
<div>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</div>
<p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p>
<p>
Location:</p>
<p>
İzmir</p></div></div></div><div></div>

Customer Service - Turkish

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