customer service quality analyst

LINKED HR FOR HUMAN RESOURCES CONSULTANCIES CO. L.L.C

We are seeking an experienced Service Sales Manager with a strong background in the elevator and escalator industry. The ideal candidate has a proven track record in service sales, customer relationship management, and portfolio growth within an elevator company. This role requires deep industry knowledge, strong commercial acumen, and the ability to drive market expansion through proactive business development and exceptional customer service.For over 150 years, Schindler has helped shape the world&rsquo;s cities &mdash; elevating buildings, people, and possibilities. Our success is built on people, passion, and innovation. If you&rsquo;re ready to Elevate Dubai and contribute to a global industry leader, we&rsquo;d love to meet you.As an Service Sales Manager, you will be responsible for sustaining and increasing market share and profitability in line with Schindler&rsquo;s strategy. You will drive strong portfolio growth in both units and value while building long‑term customer relationships.Key ResponsibilitiesActively hunt for 3rd‑party (non‑Schindler) units and develop new customer relationships in Abu DhabiEnsure customer satisfaction and support complaint resolution in collaboration with internal teamsDocument and maintain accurate customer and contact informationManage leads, opportunities, orders, and contracts to achieve sales budgets and pricing targetsProactively generate new business opportunities beyond the existing customer baseIdentify customer needs and match them with Schindler&rsquo;s solutionsMaintain complete and updated information on opportunities, tasks, and visits in the CRM systemWhat We&rsquo;re Looking ForEntrepreneurial mindset with the ability to view situations from multiple perspectivesStrong team player who can motivate, inspire, and align others toward shared goalsQualificationsBachelor&rsquo;s degree in Engineering; a Management degree is an added advantage4&ndash;8 years of experience in SalesExcellent interpersonal and communication skillsProficiency in MS Office; knowledge of SAP and SharePoint is an assetJob Type: Full-timePay: AED20,000.00 - AED24,000.00 per month

Service Sales Manager

Braxtone Group

<figure class="table"><table><tbody><tr><td>&nbsp;The Senior Underwriter/data analyst&nbsp;plays a crucial role in supporting overall performance, efficiency, analyzing data results, evaluate and underwrite insurance risks in accordance with company policies and profitability targets while leveraging data analytics to monitor portfolio performance, detect trends, and support strategic decision-making. This position bridges technical underwriting with data-driven insight, ensuring sound risk selection, loss ratio improvement, and operational efficiency.&nbsp;</td></tr><tr><td>&nbsp;DUTIES AND RESPONSIBILITIES:&nbsp;&nbsp;<ul><li>A. Underwriting &amp; Risk Evaluation</li><li>Assess and underwrite individual and fleet policies in line with Braxtone and insurer guidelines.</li><li>Analyze policy applications, vehicle data, and client profiles to determine appropriate pricing and coverage terms.</li><li>Ensure underwriting decisions maintain compliance with company risk appetite and reinsurance requirements.</li><li>Review loss experience, claims frequency, and trends to adjust underwriting criteria or premiums.</li><li>Collaborate with brokers and insurance partners to clarify underwriting conditions or exclusions.</li><li>Recommend risk mitigation actions and re-underwriting for loss-making portfolios.</li><li>B. Data Analysis &amp; Reporting</li><li>Collect, clean, and analyze data from claims, underwriting, and operations systems.</li><li>Identify patterns affecting loss ratio, frequency of service, and claim cost by segment or partner.</li><li>Develop dashboards and reports showing key performance indicators (KPI), including:</li><li>Loss ratio by product and insurer</li><li>Average cost per service or claim</li><li>Policy utilization rates</li><li>Portfolio growth by partner</li><li>Support management in quarterly portfolio reviews and pricing model adjustments.</li><li>Monitor Minimum Deposit (M&amp;D) commitments and insurer performance against service volume targets.</li><li>C. Process Optimization</li><li>Recommend automation and workflow improvements for underwriting and data tracking.</li><li>Work with IT to improve data integration between CRM, claims, and finance systems.</li><li>Establish quality checks for data accuracy and consistency across departments.</li><li>D. Compliance &amp; Governance</li><li>Ensure adherence to underwriting authorities, company policies, and local regulatory standards.</li><li>Maintain confidentiality of partner and client data.</li><li>Prepare audit-ready documentation for internal and external reviews.</li></ul>Key Performance Indicators (KPIs)<ul><li>Portfolio Loss Ratio maintained below agreed benchmark.</li><li>Accuracy of underwriting decisions (error rate &lt; 2%).</li><li>Timely delivery of monthly underwriting and performance reports.</li><li>Reduction in data discrepancies and reporting delays.</li><li>Improvement in underwriting profitability through data insights.</li></ul>&nbsp;</td></tr><tr><td>Educational, Skills, and Experience:&nbsp;<ol><li>Bachelor’s degree, in Actuarial studies,&nbsp;Business Administration, Statistics.</li><li>5–8 years’ experience in underwriting (motor or general lines) with strong analytical exposure.</li><li>Experience in insurance data analysis, pricing, or business intelligence.</li><li>Excellent knowledge of insurance principles, risk assessment, and policy structures.</li></ol>&nbsp;Technical Skills:&nbsp;<ol><li>Advanced Excel, Power BI, or Tableau for data visualization.</li><li>Strong command of SQL or similar tools for data extraction (preferred).</li><li>Familiarity with CRM and insurance management systems.</li><li>Excellent reporting, presentation, and documentation skills.</li></ol>&nbsp;Personal Competencies&nbsp;<ol><li>Analytical thinker with high attention to detail.</li><li>Strong communication and negotiation skills.</li><li>Ability to balance commercial awareness with risk control.</li><li>Organized, proactive, and capable of working under pressure.</li><li>Collaborative and able to work cross-functionally with Operations, Finance, and IT.</li></ol>&nbsp;</td></tr></tbody></table></figure>

Senior Underwriter/ Data Analyst ( Bahrain Based)

Super Bytes

Job Title: Data analyst Location: Dubai (On-site) Salary: 2000-2500aed +perks Benefits:&nbsp;Company-provided accommodation, visa, food, and transportation.&nbsp;Requirements:&nbsp;<ul><li>1–2 years of experience as an Data analyst or similar role.</li><li>Excellent knowledge of MS Excel and Google Sheets (Advanced Level — formulas, pivot tables, dashboards, etc.).</li><li>Strong analytical and reporting skills.</li><li>Ability to handle large data sets and generate daily/weekly/monthly reports</li><li>Good communication and coordination skills</li><li>Attention to detail and accuracy in data management</li><li>Ability to work independently and meet deadlines</li></ul>&nbsp;Responsibilities:&nbsp;<ul><li>Prepare and maintain daily&nbsp;reports and dashboards.</li><li>Track team performance and operational metrics</li><li>Support management with accurate data insights and analysis</li><li>Coordinate with different departments for data collection and verification</li></ul>

Jr. Data Analyst

Union Properties

<h2>About Union Properties</h2>Union Properties is a leading UAE real estate developer with over 30 years of experience delivering iconic developments such as Motor City, Uptown Mirdif, and Dubai Autodrome. Through our subsidiaries — ServeU, The Fitout, EDACOM, and GMAMCO — we continue to support Dubai’s 2030 Smart City Vision and deliver exceptional value across the property sector. Learn more at <a href="http://www.up.ae">www.up.ae</a>&nbsp;<h3>Role Summary</h3>The Property Consultant is responsible for driving sales and leasing activities, advising clients on residential properties, and achieving targeted sales results while maintaining strong client relationships and market awareness.&nbsp;<h3>Key Responsibilities</h3><ul><li>Manage day-to-day sales and leasing operations.</li><li>Achieve assigned sales and leasing targets.</li><li>Build and maintain strong client relationships.</li><li>Conduct market research and stay updated on UAE property trends.</li><li>Coordinate with internal teams to ensure smooth property operations.</li><li>Support strategic planning, pricing, and product positioning.</li></ul>&nbsp;<h3>Requirements</h3><ul><li>2–4 years’ experience in real estate sales or leasing.</li><li>Strong communication, negotiation, and customer service skills.</li><li>Proficient in MS Office</li><li>Knowledge of UAE real estate market.</li><li>Valid UAE Driving License – required.</li></ul>&nbsp;<h3>Languages</h3><ul><li>English – mandatory</li><li>Arabic – an advantage</li><li>Additional languages are a plus</li></ul>

Property Consultant

Muhimma Digital Platform

&nbsp;Job description:&nbsp;<ol><li>Develop and maintain strong relationships with existing and potential clients, ensuring a deep understanding of their business needs and challenges.</li><li>Manage all stages of the sales funnel: lead generation, qualification, proposal, negotiation, and closing. Track and report on key sales metrics, including conversion rates, pipeline velocity, and revenue targets.</li><li>Use HubSpot CRM to track client interactions, manage the sales cycle, and forecast revenue.</li><li>Present Muhimma’s services—including Market Research, Data Analytics, and the Technology Platform—in a way that demonstrates clear value and ROI to clients.</li><li>Collaborate with marketing, product, and research teams to deliver tailored solutions and ensure client satisfaction.</li><li>Negotiate contracts to close deals that support both client needs and company revenue targets.</li><li>Stay updated on market trends, competitor activities, and customer feedback to identify new opportunities and inform service enhancements.</li></ol>Requirements:<ol><li>1- 4 years of prior sales experience, preferably in Market research, SaaS industries</li><li>Excellent presentation skills</li><li>Strong communication skills in Arabic and English &nbsp;</li></ol>

Inside Sales Representative

<figure class="table"><table><tbody><tr><td>&nbsp;<ol><li>BRIEF DESCRIPTIONOF JOB FUNCTION</li></ol>&nbsp;The&nbsp;Call&nbsp;Centre&nbsp;Agent&nbsp;is&nbsp;responsible for&nbsp;incoming&nbsp;and&nbsp;outgoing&nbsp;calls.&nbsp;The&nbsp;role&nbsp;involves&nbsp;sales&nbsp;and customer service.This&nbsp;role&nbsp;requires&nbsp;an&nbsp;individual&nbsp;who&nbsp;is&nbsp;self-motivatedwith&nbsp;high&nbsp;levelsof&nbsp;energy&nbsp;and&nbsp;drive.&nbsp;The&nbsp;CallCentre&nbsp;Agent&nbsp;must&nbsp;have&nbsp;strong&nbsp;communication&nbsp;skills&nbsp;with&nbsp;the&nbsp;ability&nbsp;to&nbsp;maintain&nbsp;good&nbsp;rapport&nbsp;on the phone.&nbsp;<ol><li>DUTIES ACTUALLY PERFORMED BY&nbsp;THIS&nbsp;POSITION:</li></ol>&nbsp;<ol><li>Answer all calls&nbsp;within 2 rings</li><li>&nbsp;Cordial and positive tone of&nbsp;voice in all&nbsp;calls</li><li>Focus on needs of&nbsp;the customer and provide for their&nbsp;queries and requests</li><li>Sell, up-sell and cross-sell different products and services&nbsp;to the customer</li><li>Ensure the next&nbsp;steps and requirements are aligned&nbsp;and clarified&nbsp;with the customer before the end of&nbsp;the call</li><li>Data entry</li><li>Filing&nbsp;and documentation&nbsp;management</li><li>Updating&nbsp;information and ensuring&nbsp;accuracy&nbsp;of&nbsp;data records</li></ol>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</td></tr><tr><td><ol><li>ESSENTIAL QUALIFICATION&nbsp;REQUIRED&nbsp;(EDUCATION/&nbsp;EXPERIENCE/ SKILLS)</li></ol>&nbsp;<ol><li>Minimum of&nbsp;high school certification</li><li>Diploma and some form&nbsp;of&nbsp;work experience is&nbsp;preferred</li><li>Strong communication skills</li><li>Good&nbsp;selling&nbsp;skills</li><li>Positive energy&nbsp;and&nbsp;teamwork ethos</li><li>Excellent written and oral communication skills.</li><li>Strong English language</li><li>Good&nbsp;understanding&nbsp;of&nbsp;the services</li><li>Be highly&nbsp;computer literate, particularly in Microsoft Office Products.</li></ol>&nbsp;&nbsp;<ol><li>Targets</li></ol>&nbsp;Key&nbsp;performance indicators&nbsp;and&nbsp;targets&nbsp;to&nbsp;be agreed.&nbsp;&nbsp;<ol><li>Commission&nbsp;or&nbsp;incentives</li></ol>Commissions or incentives&nbsp;to be agreed. Important notes:<ul><li>Commission is&nbsp;only&nbsp;payable if&nbsp;all KPI&nbsp;targets are achieved.</li></ul>&nbsp;<ol><li>Typical Working Conditions</li></ol>&nbsp;Normal Working&nbsp;Hours40 hours&nbsp;a&nbsp;weekWorking&nbsp;Timing is rotating&nbsp;shift.Work may&nbsp;require occasional weekend and/or evening work&nbsp;&nbsp;&nbsp;&nbsp;</td></tr></tbody></table></figure>

Customer Services Agent

We are seeking a Key Account Manager in Dubai, UAE, with proven experience in the elevator and escalator industry.Work With PurposeAt Schindler, your work helps improve the quality of life for over one billion people every day by ensuring our elevators and escalators operate safely and reliably. For more than 150 years, we have been City makers&mdash;elevating buildings, communities, and the people who live and work in them. Our success is built on people, passion, and innovation.About the RoleThe Key Account Manager is responsible for managing the full sales cycle of Large Projects, from initial offer to final handover. You will collaborate closely with the Large Projects Centre and Installation Team, develop and maintain strong customer relationships, negotiate New Installation (NI) contracts, and ensure all commercial and documentation processes comply with company policies. You will also support industry professionals&mdash;architects, consultants, developers&mdash;by promoting Schindler&rsquo;s solutions and capabilities.ResponsibilitiesManage the complete process from offer stage to final handover, ensuring sales targets are metDrive customer acquisition, retention, and long‑term loyaltyExecute sales activities in alignment with business plans and internal proceduresLead initial customer engagements, negotiate NI contracts, and oversee documentation progressResolve customer issues promptly and maintain high levels of satisfactionBuild strong relationships with architects, builders, consultants, and developers to secure future NI opportunitiesManage collection activities in accordance with NI contract termsWhat Makes You a Great FitEntrepreneurial mindset with the ability to explore solutions from multiple perspectivesStrong team player who can motivate and align others toward shared goalsHardworking, resilient, and results‑drivenExcellent planning, prioritization, and time‑management skillsCommitment to continuous learning and self‑developmentQualificationsBachelor&rsquo;s degree in Engineering5&ndash;8 years of experience in a similar role (preferably in technical or construction‑related industries)Excellent interpersonal and communication skillsProficiency in MS Office; SAP and SharePoint experience is an advantageJob Type: Full-timePay: From AED25,000.00 per month

Key Account Manager – New Installations (Dubai, UAE)

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