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customer service rep

Pentagon Food Group Ltd

Job Title: Customer Service RepresentativeLocation: Phase 7, Bahria Town Rawalpindi (On-site)Office Timings: 02:00pm to 11:00pm (Sun to Fri) Employment Type: Full-timePFG Group &ndash; VisionTo become the world&rsquo;s largest and most respected food Corporation &mdash; delivering high-quality, sustainable, and ethically managed food solutions to every plate, everywhere. Through full vertical integration and operational excellence, we will reinvent the way food is sourced, distributed, and experienced. We will lead the digital transformation of the global food supply chain empowered by innovation and guided by our core values of Responsibility, Excellence, Sustainability, Passion, Ethics, Commitment, and Teamwork (RESPECT). We will build a future where technology, transparency, and trust will define every bite.PFG Group &ndash; MissionPFG Group delivers trusted, high-quality food solutions to the Fast Food, QSR, and wholesale sectors across Pakistan and the United Kingdom. Through operational excellence, ethical sourcing, and a commitment to innovation, we are laying the foundation for a fully integrated, technology-driven food supply chain &mdash; guided by our core values of RESPECT.Customer Services Department &ndash; MissionTo become the most customer-obsessed service team in the industry &mdash; resolving issues with speed, empathy, and precision, and turning every challenge into an opportunity to deepen trust.Job SummaryThe Customer Service Officer is responsible for delivering exceptional service to customers by handling inquiries, resolving complaints, and ensuring smooth order processing. This role supports the Customer Service Team Lead in maintaining high service standards and contributes to the overall mission of customer obsession and operational excellence.Key ResponsibilitiesCustomer Interaction &amp; Support<ul><li>Respond to customer inquiries via phone, email, and CRM platforms.</li><li>Provide accurate information regarding products, orders, deliveries, and returns.</li><li>Handle complaints with empathy and professionalism, ensuring timely resolution.</li></ul>Order Processing &amp; Coordination<ul><li>Process customer orders accurately using CRM and ERP systems.</li><li>Coordinate with logistics, Tele sales, and credit control teams to ensure timely delivery and issue resolution.</li><li>Monitor order status and proactively communicate updates to customers.</li></ul>CRM Management<ul><li>Enter and update customer data in the CRM system with accuracy.</li><li>Track and manage open tickets, ensuring closure within defined SLAs.</li><li>Escalate unresolved issues to the Team Lead or relevant departments.</li></ul>Customer Satisfaction &amp; Feedback<ul><li>Collect and log customer feedback to identify service improvement opportunities.</li><li>Participate in service quality audits and implement corrective actions as directed.</li><li>Strive to exceed customer expectations in every interaction.</li></ul>Team Collaboration<ul><li>Work closely with other team members to ensure consistent service delivery.</li><li>Support training initiatives and share best practices within the team.</li><li>Assist in maintaining holiday cover plans and ensuring service continuity.</li></ul>Ownership &amp; Accountability<ul><li>Take responsibility for assigned tasks and follow through to completion.</li><li>Demonstrate initiative in resolving issues and improving processes.</li><li>Uphold the company&rsquo;s values of RESPECT in all customer interactions.</li></ul>Job Type: Full-timePay: Rs55,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Services Representative

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 The Customer Service Representative will be responsible for answering incoming customer telephone calls, emails, and ZAC cases regarding post-sales issues, either with a solution, verification of defective product and/or referral to the manufacturer.
 
 
 What you&rsquo;ll do as the Customer Service Representative
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Maintain performance standards of telephone, email, and ZAC cases support set by Customer Service Supervisor
 </li>
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 Research each customer&rsquo;s problem to ensure customer satisfaction.
 </li>
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 Call back customers who left messages during scheduled callback times.
 </li>
 <li>
 Track each customer call with entries into ZAC.
 </li>
 <li>
 Document and track calls and follow up with notes.
 </li>
 <li>
 Increase technical knowledge, troubleshooting and customer service skills through self-paced training and workshop participation.
 </li>
 <li>
 Assist with other projects as necessary.
 
 
 </li>
 </ul>
 
 Required Experience
 
 
 
 What will you bring to the team:
 
 
 <ul>
 <li>
 Complete Bachelor&rsquo;s Degree
 </li>
 <li>
 Excellent customer service skills, positive attitude and accessories, logical troubleshooting skills, comfortable in a fast paced &amp; dynamic environment
 </li>
 <li>
 Previous experience w/telephone customer service
 </li>
 <li>
 Excellent customer service skills
 </li>
 <li>
 Excellent typing and writing skills.
 </li>
 <li>
 Basic CRM knowledge
 </li>
 <li>
 Logical troubleshooting and organizational skills
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
 
 
 Job timings: 8:00 PM to 05:00 AM (Pk time)
</div>

Customer Service Representative

confidentioal

Overview: We are looking for a Customer Service Representative (CSR) who can professionally handle inbound and outbound calls related to office and print equipment. The ideal candidate will confidently communicate with corporate and industrial clients, manage service queries, and pitch our printing and office solutions in a professional, engaging manner.Key Responsibilities:<ul><li>Handle inbound and outbound calls from corporate, industrial, and office clients regarding printers, copiers, and office equipment.</li><li>Provide information on products, rental plans, maintenance services, and technical support.</li><li>Professionally pitch printing solutions and office equipment packages to clients.</li><li>Maintain detailed call records and follow up on leads, service requests, and inquiries.</li><li>Coordinate with the sales and technical teams to ensure client satisfaction and timely responses.</li><li>Build and maintain strong client relationships through effective communication.</li></ul>Requirements:<ul><li>Intermediate or Bachelor&rsquo;s degree.</li><li>Excellent verbal communication in English and Urdu.</li><li>Confident in speaking with corporate-level clients.</li><li>Prior experience in call handling or customer service (especially in the printing/IT sector) is a plus.</li><li>Knowledge of printers, copiers, scanners, and office equipment will be highly preferred.</li><li>Self-motivated with a professional tone and sales-oriented mindset.</li></ul>Job Type: Full-timeWork Location: In person

Customer Service Representative (CSR)

Tangent Technologies Pvt Ltd

Job description Responsibilities:Tangent Technologies are hiring for Customer Support Agent <ul><li>Present, promote and sell products/services using solid arguments to existing and prospective customers</li><li>Perform cost-benefit and needs analysis of existing/potential customers to meet their needs</li><li>Establish, develop and maintain positive business and customer relationships</li><li>Reach out to customer leads through cold calling</li><li>Expedite the resolution of customer problems and complaints to maximize satisfaction</li><li>Achieve agreed upon sales targets and outcomes within schedule</li><li>Coordinate sales effort with team members and other departments</li><li>Analyze the territory/market&rsquo;s potential, track sales and status reports</li><li>Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.</li><li>Keep abreast of best practices and promotional trends</li><li>Continuously improve through feedback</li></ul>Requirements:<ul><li>Proven work experience of at least 1 year as a Customer Sales Representative</li><li>Excellent knowledge of MS Office</li><li>Familiarity with BRM and CRM practices along with ability to build productive business professional relationships</li><li>Highly motivated and target driven with a proven track record in sales</li><li>Excellent selling, negotiation and communication skills</li><li>Prioritizing, time management and organizational skills</li><li>Ability to create and deliver presentations tailored to the audience needs</li><li>Relationship management skills and openness to feedback</li><li>Bachelor&rsquo;s degree in business or a related field</li></ul>What we offer? (Benefits)<ul><li>Wonderful working environment unique opportunity to learn a complete product cycle.</li><li>Competitive salary and incentive package</li><li>Provident fund</li><li>Bi-annual increments</li><li>Appreciation awards</li><li>18 paid leaves</li><li>Health insurance</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>&bull; What is your current salary?</li><li>&bull; What is your expected salary?</li><li>&bull; Do you have excellent English Communication Skills?</li><li>&bull; Our office is located at i9/3 Islamabad. Do you have any commute</li><li>&bull; Can you join us immediately?</li><li>&bull; Do you have 1-2 year experience of US Healthcare Campaigns?</li></ul>Work Location: In person

Customer Support Rep!

Pfizer

<div>
 Responsible for making professional &amp; skillful presentations to targeted doctors of his/her assigned territory for business generation.
 
 
 <ul>
 <li>
 Required to ensure adequate knowledge of his/her products and their competition to establish the net gains to customers/users with our products.
 </li>
 <li>
 Updates doctors/chemists contact records list as &amp; when needed with the consent of his/her Health Rep Manager and maintains all call records accordingly through VeeVa/PforceRx system.
 </li>
 <li>
 Prepares his/her weekly and monthly call plans and properly follows it to improve coverage of A, B &amp; C class customers as per defined KPIs.
 </li>
 <li>
 Submits his/her call reports through VeeVa/PforceRx application as per scheduled time of submission of these.
 </li>
 <li>
 Keep track of competitive activities in his/her geographical area and provide feedback to his/her HRM for onward communication to marketing for rebuttal strategies.
 
 
 </li>
 </ul>
 
 PART II: Principal Responsibilities:
 
 
 
 <ul>
 <li>
 Representative is responsible for calling on practicing physicians, hospitals, and other health-related organizations/personnel within an assigned territory.
 </li>
 <li>
 Makes professional presentations using selling skills to listed doctors on the approved indications of Pfizer products with a view to increase prescriptions.
 </li>
 <li>
 Submits reports regarding calls made to doctors and chemists to his/her Health Rep Manager through VeeVa/PforceRx application as per defined KPIs.
 </li>
 <li>
 Follows the approved tour program, makes planned calls accordingly and presents the coverage of A, B &amp; C class customers.
 </li>
 <li>
 Adopt ethical practices while promoting his/her products to customers and the desired information should be passed on about benefits offered by the product.
 </li>
 <li>
 Arranges Product Group Meetings with the doctors to discuss one or two products in detail.
 </li>
 <li>
 Updates knowledge on own &amp; competitive products.
 </li>
 <li>
 Collects and reports information on promotional and marketing moves of the competition.
 </li>
 <li>
 Provides periodic feedback to his/her manager and the marketing group on these promotional activities.
 </li>
 <li>
 Ensures stock availability of major promotable products at retail level in his/her territory for honoring the prescriptions generated by his/her customers.
 </li>
 <li>
 Follows the plans to achieve assigned objectives for increased prescription flow from identified doctors and reports his/her findings periodically to his/her District Field Manager.
 </li>
 <li>
 Forwards technical queries raised by his/her doctors to the Medical Division for clarification with intimation to the Health Representative Manager.
 </li>
 <li>
 Ensures proper dressing; attire &amp; maintenance of records / detailing kit and vehicle provided to him/her.
 </li>
 <li>
 Submits his/her expenses and leave plans as per the deadlines.
 
 
 </li>
 </ul>
 
 Qualification:
 
 Science graduate, preferably Pharm D
 
 
 
 Work Experience
 
 
 :
 
 Min 2 Years, max up to 6 years of pharmaceutical sales experience
 
 
 Work Location Assignment: Remote - Field Based
 
 
 Work Location Assignment: Remote - Field Based
 
 
 Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
 
 
 Sales
</div>

Health Representative - Karachi

<div>
 
 Job Description &ndash; Health Representative
 
 
 
 
 Job Title:
 
 
 
 
 Health Representative
 
 
 
 
 Division:
 
 
 
 
 Anti Infective
 
 
 
 
 Report to:
 
 
 
 
 Health Rep Manager
 
 
 
 
 Positions:
 
 
 
 
 01
 
 
 
 
 Locations:
 
 
 
 
 Lahore
 
 
 
 
 
 Broad Function:
 
 
 
 
 <ul>
 <li>
 Responsible for making professional skillful presentations to targeted doctors of his assigned territory. Required to ensure adequate knowledge of his products and their competition.
 </li>
 <li>
 Prepares doctors/chemists contact records list and maintains all call records accordingly.
 </li>
 <li>
 Prepares his weekly and monthly call plans and submits for approval to his HRM.
 </li>
 <li>
 Submits his call reports on the prescribed forms to his HRM as per the prescribed scheduled.
 
 
 </li>
 </ul>
 
 
 Principle Responsibilities:
 
 
 
 
 <ul>
 <li>
 Representative is responsible for calling on practicing physicians, hospitals, and other health-related organizations/personnel within an assigned territory.
 </li>
 <li>
 Makes professional presentations using selling skills to listed doctors on the approved indications of Pfizer products with a view to increase prescriptions.
 </li>
 <li>
 Submits reports regarding calls made to doctors and chemists to his Health Representative Manager on the prescribed forms.
 </li>
 <li>
 Follows the approved tour program, makes planned calls accordingly and presents the coverage in scheduled meetings.
 </li>
 <li>
 Arranges Product Group Meetings with the doctors to discuss one or two products in detail. Updates knowledge on competitive products.
 </li>
 <li>
 Collects and reports information on promotional and marketing moves of the competition.
 </li>
 <li>
 Provides periodic feedback to his manager and the marketing group on his own promotional activities.
 </li>
 <li>
 Coordinates with distributors for desired stock availability of his products with the retail outlets.
 </li>
 <li>
 Follows the plans to achieve objectives assigned for increased prescription flow from identified doctors and reports his findings periodically to his Health Representative Manager.
 </li>
 <li>
 Forwards technical queries raised by his doctors to the Medical Division for clarification with intimation to the Health Representative Manager.
 </li>
 <li>
 Ensures proper dressing, maintenance of records, detailing kit and vehicle. Submits his expenses and leave plans as per the deadlines.
 </li>
 <li>
 Responsibly provide information about competitive activities observed by him in his area to HRM, SM and Marketing
 </li>
 </ul>
 <li>
 
 
 </li>
 
 Qualification:
 
 Science graduate, preferably Pharmacy education
 
 
 Experience: 1-2 years in Pharmaceuticals Selling .
 
 
 Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
 
 
 Sales
</div>

Health Representative

Explore 510+ Customer service rep in Islamabad this November. Find roles across top companies and apply now to boost your career.

510 customer service rep jobs IN Islamabad

Customer Services Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative (CSR)

Customer Support Rep!

Health Representative - Karachi

Health Representative