customer service representative Jobs in Islamabad

customer service representative

customer support executive Jobs in Islamabad

customer support executive

customer care representative Jobs in Islamabad

customer care representative

customer sale representative Jobs in Islamabad

customer sale representative

customer sales executive Jobs in Islamabad

customer sales executive

customer service rep

PriceOye

PriceOye is looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative (CSR). As a CSR, you will be the first point of contact for our customers and will be responsible for providing exceptional customer service through various channels, including phone, email, chat, and social media.Locations: Sector I-9, Islamabad.Key Responsibilities:<ul><li>Providing product information, pricing, and availability to customers</li><li>Processing orders, returns, and exchanges</li><li>Identifying and escalating issues to appropriate departments or personnel</li><li>Keeping up-to-date with product knowledge and company policies and procedures</li></ul>Requirements:<ul><li>Excellent communication and interpersonal skills</li><li>Bachelor's degree</li><li>Strong problem-solving and decision-making abilities</li><li>Proficiency in Microsoft Office and customer service software applications</li><li>Ability to work flexible hours, including weekends and holidays, as required</li></ul>Benefits:<ul><li>Competitive salary and benefits package</li><li>Performance-based incentive of up to PKR 12,000</li><li>Career advancement opportunities within the company.</li><li>Ongoing training and support to enhance skills and knowledge.</li><li>Positive and inclusive work environment.</li></ul>Job Type: Full-timePay: Rs28,000.00 - Rs35,000.00 per monthWork Location: In person

Customer Service Representative

Zones

<div>Description 
 
 
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
The Customer Service Representative will be responsible for answering incoming customer telephone calls, emails, and ZAC cases regarding post-sales issues, either with a solution, verification of defective product and/or referral to the manufacturer.
What you&rsquo;ll do as the Customer Service Representative
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Maintain performance standards of telephone, email, and ZAC cases support set by Customer Service Supervisor.</li><li>
Research each customer&rsquo;s problem to ensure customer satisfaction.</li><li>
Call back customers who left messages during scheduled callback times.</li><li>
Track each customer call with entries into ZAC.</li><li>
Document and track calls and follow up with notes.</li><li>
Increase technical knowledge, troubleshooting and customer service skills through self-paced training and workshop participation.</li><li>
Assist with other projects as necessary.</li></ul>
 What will you bring to the team:
REQUIRED EXPERIENCE:
<ul><li>Complete bachelor&rsquo;s degree.</li><li>
Excellent customer service skills, positive attitude and accessories, logical troubleshooting skills, comfortable in a fast paced &amp; dynamic environment.</li><li>
Previous experience w/telephone customer service.</li><li>
Excellent customer service skills.</li><li>
Excellent typing and writing skills.</li><li>
Basic CRM knowledge.</li><li>
Logical troubleshooting and organizational skills.</li></ul>
Zones offers a comprehensive Benefits package
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Job timings: 9:00 PM to 6:00 AM (Pk time)</div>

confidentioal

Overview: We are looking for a Customer Service Representative (CSR) who can professionally handle inbound and outbound calls related to office and print equipment. The ideal candidate will confidently communicate with corporate and industrial clients, manage service queries, and pitch our printing and office solutions in a professional, engaging manner.Key Responsibilities:<ul><li>Handle inbound and outbound calls from corporate, industrial, and office clients regarding printers, copiers, and office equipment.</li><li>Provide information on products, rental plans, maintenance services, and technical support.</li><li>Professionally pitch printing solutions and office equipment packages to clients.</li><li>Maintain detailed call records and follow up on leads, service requests, and inquiries.</li><li>Coordinate with the sales and technical teams to ensure client satisfaction and timely responses.</li><li>Build and maintain strong client relationships through effective communication.</li></ul>Requirements:<ul><li>Intermediate or Bachelor&rsquo;s degree.</li><li>Excellent verbal communication in English and Urdu.</li><li>Confident in speaking with corporate-level clients.</li><li>Prior experience in call handling or customer service (especially in the printing/IT sector) is a plus.</li><li>Knowledge of printers, copiers, scanners, and office equipment will be highly preferred.</li><li>Self-motivated with a professional tone and sales-oriented mindset.</li></ul>Job Type: Full-timeWork Location: In person

Customer Service Representative (CSR)

N7 (PVT) LTD

Why Us!Join N7 Group for innovation, excellence, and diverse growth opportunities in Real Estate, Tech, and Security. Choose us for our unwavering commitment to excellence, collaborative culture, and a collective mission to improve lives. Shape your future and make a lasting impact with us. Your professional journey starts here.Position Overview:We are looking to hire a passionate candidate for a Customer Service Representative (NON Sales) position for our Paradise Mall Bahria Town Phase 4 office.What you will be doing:<ul><li>Cold Calling</li><li>Handle inbound and outbound calls professionally for Dubai real estate.</li><li>Provide accurate information about our real estate listings, investment opportunities, and services.</li><li>Efficiently work on qualifying leads, scheduling meetings, and following up on those leads.</li><li>Address client inquiries, resolve issues, and escalate when necessary.</li><li>Maintain detailed and accurate records of interactions in our CRM system.</li></ul>What we are looking for:<ul><li>2 years&rsquo; experience in customer services</li><li>Strong communication skills.</li><li>Friendly, approachable, and outgoing personality.</li><li>Basic understanding of lead qualification</li></ul>Job type: Full timeJob Type: Full-timePay: Rs65,000.00 - Rs75,000.00 per monthApplication Question(s):<ul><li>Will you be able to reliably commute to Bahria Town phase 4?</li></ul>Work Location: In person

Customer Service Representative (Real Estate)

Texitech

<ul><li>Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner.</li><li>Provide accurate information about products, services, policies, and billing.</li><li>Resolve customer complaints, troubleshoot basic technical issues, and escalate complex cases when needed.</li><li>Maintain detailed and accurate records of customer interactions in the CRM system.</li><li>Follow up with customers to ensure issues are resolved and satisfaction is achieved.</li><li>Collaborate with internal teams (sales, technical support, logistics) to address customer needs.</li><li>Identify recurring issues and provide feedback to improve products, services, or processes.</li></ul>Qualification: GraduationExperience: 1 year of relevant experienceJob Type: Full-timeWork Location: In person

VirtueStaff

<div>
 VirtueStaff is seeking a proactive and detail-oriented Customer Service / Virtual Assistant to join our dedicated team. In this role, you will be providing exceptional customer support while also assisting with various administrative tasks. If you are passionate about helping others and thrive in a remote work environment, we want you on our team!
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver outstanding customer service by responding to inquiries via phone, email, and chat
 </li>
 <li>
 Assist customers with their account-related questions, issues, and order processing
 </li>
 <li>
 Perform administrative tasks such as data entry, appointment scheduling, and maintaining accurate records
 </li>
 <li>
 Document and track customer interactions and escalate unresolved issues as necessary
 </li>
 <li>
 Collaborate with team members to refine customer service processes and enhance overall client experience
 </li>
 <li>
 Help with social media management and content updates when required
 </li>
 <li>
 Provide feedback on customer service strategies and suggest improvements
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proven experience in customer service, virtual assistance, or a similar role
 </li>
 <li>
 Excellent communication skills, both written and verbal
 </li>
 <li>
 Strong problem-solving skills and a customer-first attitude
 </li>
 <li>
 Ability to multitask and manage time efficiently in a remote setting
 </li>
 <li>
 Familiarity with CRM systems and various digital communication tools
 </li>
 <li>
 Highly organized and detail-oriented
 </li>
 <li>
 Ability to work independently as well as part of a team
 </li>
 <li>
 Experience with social media platforms and digital marketing is a plus
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Work From Home
 </li>
 <li>
 Performance Bonus
 </li>
 </ul>
</div>

Customer Service / Virtual Assistant

Circles

<div>
 
 
 About Us
 
 
 
 Founded in 2014,&nbsp;Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
 
 
 &nbsp;
 
 
 Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&amp;), AT&amp;T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
 
 
 &nbsp;
 
 
 Besides its SaaS business, Circles operates three other distinct businesses:
 
 
 &nbsp;
 
 <ul>
 <li>
 Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles&rsquo; SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
 </li>
 </ul>
 
 &nbsp;
 
 <ul>
 <li>
 Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
 </li>
 </ul>
 
 &nbsp;
 
 <ul>
 <li>
 Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
 </li>
 </ul>
 
 &nbsp;
 
 
 Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.
 
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 About the Role
 
 
 
 &nbsp;
 
 
 We are seeking a results-driven, customer-obsessed leader to build and scale the Customer Service &amp; Operations function for a newly launching digital telco brand in the MENA region. This is a foundational leadership role responsible for delivering exceptional customer experiences, driving operational rigor, and embedding customer-centricity into every part of the business.
 
 
 The ideal candidate brings deep experience in CX strategy, digital operations, and service design, with a proven track record of leading high-performing teams in fast-paced digital consumer or B2C telco environments.
 
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 What you will be doing
 
 
 
 &nbsp;
 
 <ul>
 <li>
 
 
 Lead end-to-end Customer Operations:
 
 
 Oversee the full customer lifecycle, from onboarding to issue resolution, ensuring every customer touchpoint is optimized for speed, simplicity, and satisfaction.
 </li>
 <li>
 
 
 Design and scale service models:
 
 
 Design scalable, digital-first service operations leveraging chatbots, AI-assisted support tools, self-service journeys, and CRM platforms to reduce customer friction and increase resolution rates.
 </li>
 <li>
 
 
 Deliver on key customer metrics:
 
 
 Drive measurable improvements in CSAT, NPS, TAT, first-contact resolution and other customer metrics, ensuring alignment with business KPIs / OKRs
 </li>
 <li>
 
 
 Operational transformation:
 
 
 Collaborate with the Circles Digital Advisory &amp; Support Services (&ldquo;DASS&rdquo;) Customer Services &amp; Operations teams to design and implement policies, processes and controls that improve service delivery, while management vendor performance, SLAs and compliance standards; as well as delivering on key CX transformation initiatives
 </li>
 <li>
 
 
 Cross-functional collaboration:
 
 
 Collaborate closely with the country operations team to ensure seamless execution of service initiatives and customer-impacting programs
 </li>
 <li>
 
 
 Build and lead a high-performing team:
 
 
 Recruit, mentor, and empower a lean, agile operations team that thrives on data, accountability and efficiency-first thinking
 </li>
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 What we are looking for
 
 
 
 &nbsp;
 
 <ul>
 <li>
 15+ years of leadership experience in customer service, CX, and operations within consumer-facing (B2C) industries, such as telecom, fintech, e-commerce, or digital tech
 </li>
 <li>
 Proven success leading large, distributed teams (25+ FTEs and / or BPO agents) across operational and customer support functions
 </li>
 <li>
 Strong understanding of CX lifecycle management and success in improving customer satisfaction
 
 (NPS, CSAT, CES)
 
 through both strategy and execution
 </li>
 <li>
 Demonstrated ability to manage complex programs, large-scale transformation projects, and third-party service/vendor ecosystems
 </li>
 <li>
 Excellent stakeholder management and communication skills, with demonstrated ability to manage senior stakeholders
 </li>
 <li>
 Experience designing and managing AI-enabled service journeys, automation tools, and digital support platforms strongly preferred
 </li>
 <li>
 Ability to thrive in high-growth, fast-paced environments with a startup mindset strongly preferred
 </li>
 <li>
 Deep operational mindset with experience in LEAN / Six Sigma or other continuous improvement frameworks strongly preferred
 </li>
 <li>
 Prior experience in the MENA region and knowledge of local consumer dynamics and habits is strongly preferred
 </li>
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
 
 
 &nbsp;
 
 
 To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.
 
 
 &nbsp;
 
 
 Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.
 
</div>

Head of Customer Service & Operations, Digital Brand (MENA)

Explore 578+ Customer service rep in Islamabad this December. Find roles across top companies and apply now to boost your career.

578 customer service rep jobs IN Islamabad

Customer Service Representative

Customer Service Representative

Customer Service Representative (CSR)

Customer Service Representative (Real Estate)

Customer Service Representative

Customer Service / Virtual Assistant

Head of Customer Service & Operations, Digital Brand (MENA)