customer service representative Jobs in Islamabad

customer service representative

customer support executive Jobs in Islamabad

customer support executive

customer support officer Jobs in Islamabad

customer support officer

helpline agent

sales associate

customer service rep

Think Higher Consultants

The Customer Service Representative is responsible for providing excellent customer service to clients while supporting daily administrative operations of the visa consultation firm. This role serves as the first point of contact for clients and requires strong communication skills, discipline, and a professional approach to handling sensitive information.Customer Service Responsibilities:&middot; Greet clients professionally and respond to inquiries via phone, email, and in person&middot; Provide accurate information about visa consultation services and appointment procedures&middot; Schedule, confirm, and manage client appointments&middot; Follow up with clients regarding documentation, payments, and application status&middot; Handle client concerns or complaints in a polite and professional manner&middot; Maintain confidentiality of client personal and immigration-related informationAdministrative Responsibilities:&middot; Maintain and organize client records, files, and documentation&middot; Assist consultants with case-related administrative tasks&middot; Prepare basic reports, data entries, and correspondence&middot; Manage office supplies and support daily office operations&middot; Coordinate with internal departments to ensure smooth workflow&middot; Ensure compliance with company policies and proceduresQualifications&middot; Bachelor&rsquo;s degree&middot; 1&ndash;3 years of experience in customer service or administrative roles (experience in visa/immigration or service industry preferred not mandatory)&middot; Good fluency in English (spoken and written) is mandatory&middot; Strong interpersonal and communication skills&middot; Well-disciplined, punctual, and professional in appearance and conduct&middot; Basic computer skills&middot; Ability to multitask and work under pressureJob Type: Full-timePay: Rs55,000.00 - Rs75,000.00 per monthWork Location: In person

Customer Service Representative

See Sight Tours

Customer Service &amp; Sales RepresentativeLocation: Islamabad, onsiteCompany: See Sight ToursJob Type: Full-Time ( F-10/4 Islamabad,Onsite - EST Timings )See Sight Tours is a locally rooted tour company that delivers exceptional, small-group travel experiences across North America. We are committed to creating unforgettable memories for our guests through thoughtfully curated tours and friendly, personalized service.Our mission is to make travel seamless, enjoyable, and enriching &mdash; from the moment a guest books with us to the final farewell. Whether it&rsquo;s confirming key trip details or gathering valuable feedback after a tour, we believe every interaction is a chance to elevate the guest experience.We are currently seeking a Customer Service Representative to join our Islamabad-based team. This role is ideal for someone who thrives in a dynamic, guest-focused environment and is passionate about both service and sales. From booking confirmation to post-tour follow-ups, you&rsquo;ll play a vital role in ensuring each guest&rsquo;s journey is smooth, memorable, and full of delight.Job Overview:We are seeking a highly motivated and customer-oriented individual to handle incoming bookings across all platforms and proactively reach out to customers to confirm order details, gather missing information, and enhance their experience through upselling opportunities.This role also includes responsibility for post-tour follow-ups, conducting brief surveys with guests to collect valuable insights that will help us continuously improve our services.The ideal candidate will have previous call center experience, preferably supporting North American customers, and a strong background in sales. They should be comfortable handling multiple tasks simultaneously, working in a fast-paced environment, and maintaining a high level of professionalism and enthusiasm when engaging with customers.Key Responsibilities:<ul><li>Real-Time Booking Monitoring: Monitor new bookings as they come in and follow up promptly to collect any missing details required for assigning a tour guide (email, phone number, or pickup location).</li><li>Order Confirmation &amp; Follow-up: Contact customers after they place an order to confirm booking details and avoid last-minute issues.</li><li>Customer Information Management: Ensure all essential fields are completed in the booking system for seamless operations.</li><li>Customer Engagement: Engage with customers professionally, answer questions, and provide guidance to enrich their travel experience.</li><li>Upselling &amp; Revenue Growth:</li><li>Offer the last remaining seats on a tour to convert it into a private experience.</li><li>Recommend add-on tours or services that complement existing bookings.</li><li>Suggest premium upgrades such as private transfers or customized excursions.</li><li>Post-Tour Follow-ups: Call guests after their tour using a prepared script to conduct a brief feedback survey. These calls will be recorded and used for market research and service improvement.</li><li>Customer Insight Collection: Use post-tour calls to gather actionable feedback aimed at improving the guest experience and overall tour quality.</li><li>Issue Resolution: Address booking-related concerns and escalate complex issues when necessary.</li><li>CRM &amp; Data Entry: Maintain accurate records of all customer interactions and booking updates.</li><li>Team Collaboration: Work closely with internal departments to streamline processes and improve customer service workflows.</li><li>Performance Metrics: Meet or exceed targets for customer satisfaction, booking accuracy, upselling, and post-tour engagement quality.</li></ul>Qualifications &amp; Requirements:<ul><li>3&ndash;4 years of experience in a call center or customer service role, preferably dealing with North American clientele in a sales-oriented environment.</li><li>Proven upselling skills with a track record of meeting revenue goals.</li><li>Fluent in spoken and written English with excellent communication and rapport-building abilities.</li><li>Strong organizational skills with attention to detail and the ability to problem-solve quickly.</li><li>Able to manage multiple priorities efficiently in a fast-paced setting.</li><li>Proficient in CRM systems and booking platforms.</li><li>Reliable internet connection, quality headset, and quiet work environment for communication.</li></ul>Passion for travel and a customer-first mindset that aligns with See Sight Tours&rsquo; commitment to excellence.Job Type: Full-timeWork Location: In person

Customer Services Representative

Tangent Technologies Pvt Ltd

Job Description:<ul><li>&gt; Provide excellent customer service by answering inbound calls and responding to customer inquiries and concerns via email, chat, or social media.</li></ul>&gt; Identify and escalate priority issues and provide timely resolutions to customer complaints and technical problems. &gt; Build rapport and establish positive relationships with customers by actively listening to their needs and offering relevant solutions or recommendations. &gt; Accurately document customer interactions and maintain up-to-date customer information in the CRM system. &gt; Collaborate with cross-functional teams to ensure a smooth customer experience and contribute to process improvement initiatives. &gt; Meet or exceed individual and team performance metrics, including call handle time, first call resolution, customer satisfaction, and quality assurance scores. &gt; Continuously develop product knowledge and stay up-to-date with industry trends and best practices. &gt; Adhere to company policies and procedures, including privacy and security protocols, and comply with regulatory requirements and standards. &gt; Work in a fast-paced, dynamic environment and maintain a positive attitude and professional demeanor at all times.<ul><li>What we offer?</li></ul>&gt; Wonderful working environment in a start-up setting, and a unique opportunity to learn a complete product cycle. &gt; Professionally nourishing non-bossy environment where your new ideas are welcomed. &gt; Bi-annual increments. &gt; 18 paid leaves &gt; Health &amp; life insuranceJob Type: Full-timeWork Location: In person

Customer Support Rep

Walee Technologies

Location: Islamabad (On-site) I-9 Islamabad Hakeem Easy Finance is looking for a Jr. Recovery Officer to join our growing team in Islamabad. If you're passionate about helping customers, have strong communication skills, and are eager to grow in a fast-paced fintech environment, we want to hear from you!Key Responsibilities:1. Respond to customer inquiries via phone calls, resolving issues related to loan applications, disbursements, repayments, or account status.2. Make outbound calls for follow-ups, repayment reminders, and customer feedback collection.3. Guide users through the mobile application and educate them on how to use the platform effectively.4. Provide accurate, valid, and complete information by using the right methods and tools.5. Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.6. Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system.7. Escalate unresolved issues to the relevant departments (tech, recovery, finance) as per standard operating procedures.8. Meet individual and team performance targets (KPIs) such as call quality, average handling time (AHT), and customer satisfaction scores.9. Adhere to data protection and confidentiality guidelines when handling customer information.Requirements:<ul><li>Fresh graduates or up to 1 year of experience in customer service or a call center environment.</li><li>Excellent written and verbal communication skills in English and/or Urdu.</li><li>Tech-savvy and comfortable using CRM tools and online platforms.</li><li>Ability to multitask and stay organized under pressure.</li><li>A positive attitude and eagerness to learn.</li></ul>Salary &amp; Benefits: PKR 40,000/month ONLYJob Type: Full-time (9AM to 6PM or 10AM to 7PM), Ramzan timings: 9AM to 4PMWork Location: In personPay: Rs40,000.00 per monthWork Location: In person

GoZayaan

We are looking for a sharp, organized Customer Support &amp; Operations Coordinator to be the primary point of contact for our travel services. In this role, you aren&rsquo;t just answering phones&mdash;you are the vital link between our customers and our specialized Sales and Flight teams.Key Responsibilities<ul><li>Inbound Response: Promptly answer incoming calls and manage WhatsApp chats with a professional and helpful tone.</li><li>Information Gathering: Consult with customers to gather all necessary travel details (destinations, dates, passenger info, and hotel preferences).</li><li>Data Entry (Admin Panel): Accurately log all customer information into our internal Admin Panel to initiate the deal-creation process.</li><li>Team Coordination: Seamlessly hand off logged data to the Sales Team for closing and the Flight Team for ticketing and technical support.</li><li>Queue Management: Ensure all inquiries (Flights, Tours, and Hotels) are organized and assigned to the correct department without delay.</li></ul>What We OfferWe value our team and provide a supportive environment with the following benefits:<ul><li>Market Competitive Salary: We offer a package that reflects your skills and the value you bring to the company.</li><li>Medical Coverage: Comprehensive health insurance to ensure you and your well-being are taken care of.</li><li>Paid Leaves: Dedicated time off to recharge and relax.</li><li>Flexible Shift Hours: We understand the need for work-life balance and offer flexible scheduling options.</li></ul>Job Type: Full-timeWork Location: In person

Pfizer

<div>
 
 Job Description &ndash; Health Representative (Field Job)
 
 
 
 
 Job Title:
 
 
 
 
 Health Representative
 
 
 
 
 Division:
 
 
 
 
 Anti Infective
 
 
 
 
 Report to:
 
 
 
 
 Health Rep Manager
 
 
 
 
 Positions:
 
 
 
 
 01
 
 
 
 
 Locations:
 
 
 
 
 Karachi
 
 
 
 
 
 Broad Function:
 
 
 
 
 <ul>
 <li>
 Responsible for making professional skillful presentations to targeted doctors of his assigned territory. Required to ensure adequate knowledge of his products and their competition.
 </li>
 <li>
 Prepares doctors/chemists contact records list and maintains all call records accordingly.
 </li>
 <li>
 Prepares his weekly and monthly call plans and submits for approval to his HRM.
 </li>
 <li>
 Submits his call reports on the prescribed forms to his HRM as per the prescribed scheduled.
 
 
 </li>
 </ul>
 
 
 Principle Responsibilities:
 
 
 
 
 <ul>
 <li>
 Representative is responsible for calling on practicing physicians, hospitals, and other health-related organizations/personnel within an assigned territory.
 </li>
 <li>
 Makes professional presentations using selling skills to listed doctors on the approved indications of Pfizer products with a view to increase prescriptions.
 </li>
 <li>
 Submits reports regarding calls made to doctors and chemists to his Health Representative Manager on the prescribed forms.
 </li>
 <li>
 Follows the approved tour program, makes planned calls accordingly and presents the coverage in scheduled meetings.
 </li>
 <li>
 Arranges Product Group Meetings with the doctors to discuss one or two products in detail. Updates knowledge on competitive products.
 </li>
 <li>
 Collects and reports information on promotional and marketing moves of the competition.
 </li>
 <li>
 Provides periodic feedback to his manager and the marketing group on his own promotional activities.
 </li>
 <li>
 Coordinates with distributors for desired stock availability of his products with the retail outlets.
 </li>
 <li>
 Follows the plans to achieve objectives assigned for increased prescription flow from identified doctors and reports his findings periodically to his Health Representative Manager.
 </li>
 <li>
 Forwards technical queries raised by his doctors to the Medical Division for clarification with intimation to the Health Representative Manager.
 </li>
 <li>
 Ensures proper dressing, maintenance of records, detailing kit and vehicle. Submits his expenses and leave plans as per the deadlines.
 </li>
 <li>
 Responsibly provide information about competitive activities observed by him in his area to HRM, SM and Marketing
 </li>
 </ul>
 <li>
 
 
 </li>
 
 Qualification:
 
 Science graduate, preferably Pharmacy education
 
 
 Experience: 1-2 years in Pharmaceuticals Selling .
 
 
 Based in Karachi
 
 
 Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
 
 
 Sales
</div>

Health Representative

UNIVERSAL LOGISTICS SERVICES (PRIVATE) LIMITED

We&rsquo;re Hiring &ndash; Customer Service Officer (Islamabad) Join us as a Customer Service Officer and be part of a dynamic team driving world-class service in the logistics industry!What We&rsquo;re Looking For: 1. 1&ndash;2 years of experience in customer service (logistics/courier experience is a plus) 2. Bachelor's Degree is must. 3. Ability to handle calls, emails, and customer queries with professionalism 4. Team player with a proactive approachWhat You&rsquo;ll Do: -Support customers with import/export queries &amp; shipment updates -Ensure timely resolution of issues and complaints -Provide leads to sales from customer interactions -Create airway bills and coordinate with operations teamsLocation: Main Faqir Aipee Road, I-11/3, Islamabad Apply Now: Send your CV to upspakistanhr@ups.comJob Type: Full-timePay: Rs50,000.00 - Rs55,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Work Location: In person

Customer Service Officer

Explore 326+ Customer service rep in Islamabad this March. Find roles across top companies and apply now to boost your career.

326 customer service rep jobs In Islamabad

Customer Service Representative

Customer Services Representative

Customer Support Rep

Customer Service Representative

Customer Service Representative

Health Representative

Customer Service Officer