customer service rep

ASK Development

<p><b>JD &ndash; Customer Service Agent</b></p><p><b>Job Responsibilities</b></p><p>1. Handle customer inquiries through the APP, incoming calls, emails, and other channels, and provide timely and accurate responses.</p><p>2. Regularly communicate with business teams and summarize common customer feedback, forming improvement plans for business optimization.</p><p><b>Job Requirements:</b></p><p>1. Age 20&ndash;30, junior high school education or above.</p><p>2. Good analytical judgment and communication skills; willing to make calls to customers.</p><p>3. Familiar with Excel, Word, and other office software.</p><p>4. Able to accept shift work schedules.</p><p><b>Location:</b> Islamabad<br/><b>Job Type:</b> Full-time<br/><b>Apply Here: ehr2@askdevelopment.org/ 0336-1116260</b></p><p>Pay: Rs35,000.00 - Rs40,000.00 per month</p><p>Work Location: In person</p>

Customer Service Agent

FLORET CAPITALS (PVT. LTD)

<p><b>Job Title:</b> Customer Service Representative<br/><b>Department:</b> Customer Support / Operations<br/><b>Job Type:</b> Full-Time<br/><b>Location:</b> Executive Heights, Blue Area Islamabad</p><p><b>Job Summary:</b></p><p>We are looking for a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction. This role is suitable for fresh graduates as well as candidates with up to 1 year of experience.</p><p><b>Key Responsibilities:</b></p><ul><li>Respond to customer inquiries via phone, email or chat in a timely and professional manner</li><li>Resolve customer complaints and provide appropriate solutions</li><li>Maintain accurate records of customer interactions and transactions</li><li>Provide information about products and services</li><li>Follow up with customers to ensure issue resolution</li><li>Collaborate with internal teams to improve customer experience</li><li>Meet performance targets and KPIs set by management</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Communications, or a relevant field</li><li>Fresh candidates are encouraged to apply (0&ndash;1 year of experience preferred)</li><li>Excellent verbal and written communication skills</li><li>Strong problem-solving and interpersonal skills</li><li>Ability to handle pressure and manage multiple tasks</li><li>Basic knowledge of MS Office (Word, Excel)</li></ul><p><b>Preferred Skills:</b></p><ul><li>Prior experience in a customer support role</li><li>Familiarity with CRM systems</li><li>Strong listening skills and a customer-first mindset</li></ul><p><b>What We Offer:</b></p><ul><li>Competitive salary package</li><li>Attractive incentives/commissions</li><li>Career growth opportunities</li><li>Supportive and professional work environment</li></ul><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs50,000.00 per month</p><p>Work Location: In person</p>

Customer Service Representative

Think Higher Consultants

<p><b>Job Overview:</b><br/>The <b>Customer Service Representative</b> plays a key role in ensuring a smooth and professional client experience while assisting with the day-to-day administrative functions of a visa consultancy firm. This position serves as the first point of contact for clients and requires excellent communication skills, a professional attitude, and the ability to handle confidential information responsibly.</p><p><b>Key Responsibilities:</b></p><ul><li>Greet and assist clients in a courteous and professional manner, both in person and through phone or email communication</li><li>Provide clear and accurate information about visa services, processes, and appointment scheduling</li><li>Manage appointment bookings, confirmations, and updates efficiently</li><li>Follow up with clients regarding documentation, fees, and application progress</li><li>Handle client queries, concerns, and complaints with patience and professionalism</li><li>Ensure the confidentiality and security of all client-related and immigration information</li></ul><p><b>Administrative Duties:</b></p><ul><li>Maintain well-organized client records, files, and documentation systems</li><li>Assist consultants with administrative support related to ongoing cases</li><li>Perform data entry, prepare basic reports, and draft routine communications</li><li>Monitor office inventory and contribute to smooth daily office operations</li><li>Coordinate with team members and departments to ensure efficient workflow</li><li>Adhere to company policies and operational procedures at all times</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in any relevant field</li><li>1&ndash;3 years of experience in customer service or administrative roles (experience in visa/immigration or service-based industry is an advantage but not required)</li><li>Strong command of English, both spoken and written</li><li>Excellent communication and interpersonal abilities</li><li>Professional demeanour with punctuality and discipline</li><li>Basic knowledge of computer systems and office software</li><li>Ability to manage multiple tasks and perform well under pressure</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Awami Financial (Private) Limited

<p>We are looking for friendly and customer-focused <b>Customer Service Representatives</b> to join our team. You will be the first point of contact for our customers, helping them with questions, solving problems, and making sure they have a smooth experience with our financial services.</p><p><b>Key Responsibilities:</b></p><p>&middot; Handle inbound and outbound calls, chats, and emails professionally.</p><p>&middot; Assist customers with account-related queries, transactions, and troubleshooting.</p><p>&middot; Provide accurate product and service information.</p><p>&middot; Resolve customer complaints in a timely and efficient manner.</p><p>&middot; Maintain records of interactions and transactions.</p><p>&middot; Escalate complex issues to the relevant departments.</p><p>&middot; Achieve set targets for call handling, customer satisfaction, and service quality.</p><p><b>Requirements:</b></p><p>&middot; Previous call center or customer service experience.</p><p>&middot; Strong communication skills.</p><p>&middot; Ability to handle high-volume calls while maintaining professionalism.</p><p>&middot; Basic knowledge of financial services, mobile apps, or digital payments.</p><p>&middot; Problem-solving mindset with patience and empathy.</p><p>&middot; Proficiency in MS Office and CRM software is a plus.</p><p>&middot; Minimum Intermediate (Bachelor&rsquo;s preferred).</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

<p><b>About the Opportunity</b><br/>Our client, Fin Leap, is a growing organization in the financial services sector, focused on delivering efficient, technology-driven solutions and maintaining high standards of customer experience and compliance. We are currently hiring for multiple roles that play a vital part in supporting operations, ensuring service quality, and strengthening risk management processes.</p><p><b>Purpose of the Role</b></p><p>This role is designed to ensure a seamless and positive customer experience by effectively managing customer interactions across multiple channels. The position plays a key role in addressing customer concerns, improving satisfaction levels, and acting as a bridge between customers and internal teams to enhance overall service delivery.</p><p><b>Job Responsibilities</b></p><ul><li>Handle customer inquiries through the APP, incoming calls, emails, and other channels, and provide timely and accurate responses.</li><li>Regularly communicate with business teams and summarize common customer feedback, forming improvement plans for business optimization.</li></ul><p><b>Job Requirements &ndash; Customer Service</b></p><ul><li>Age 20&ndash;30, junior high school education or above.</li><li>Good analytical judgment and communication skills; willing to make calls to customers.</li><li>Familiar with Excel, Word, and other office software.</li><li>Able to accept shift work schedules.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs37,000.00 per month</p><p>Work Location: In person</p><p>Application Deadline: 31/03/2026<br/>Expected Start Date: 06/04/2026</p>

Customer Service Representative (CSR)

Nayab Labs & Diagnostic Centre

<p><b>Job Summary:</b></p><p>Nayab Labs &amp; Diagnostic Centre is seeking a dedicated and professional Customer Relations Officer / Call Centre Operator to manage patient communications, handle inquiries, and ensure exceptional customer service. The ideal candidate will serve as the first point of contact for patients and clients, maintaining a high standard of professionalism and accuracy in all interactions.</p><p><b>Key Responsibilities:</b></p><ul><li>Handle inbound and outbound calls in a courteous and professional manner</li><li>Provide accurate information regarding laboratory tests, services, pricing, and timings</li><li>Book appointments and coordinate with relevant departments</li><li>Address patient queries, complaints, and feedback efficiently</li><li>Maintain proper call records and update patient data in the system</li><li>Ensure compliance with company policies, confidentiality, and data privacy standards</li><li>Follow up with patients regarding reports, appointments, and services</li><li>Coordinate with collection points and lab staff for smooth operations</li><li>Promote company services where appropriate</li></ul><p><b>Requirements:</b></p><ul><li>Minimum Intermediate / Bachelor&rsquo;s degree preferred Medical Lab Technologist qualification.</li><li>Proven experience in a call centre or customer service role (healthcare experience is a plus)</li><li>Excellent communication and interpersonal skills</li><li>Strong command of Urdu and basic English (spoken &amp; written)</li><li>Good computer skills and familiarity with Medicube/software systems</li><li>Ability to handle pressure and manage multiple tasks efficiently</li><li>Professional attitude and problem-solving skills</li></ul><p><b>Working Hours:</b></p><ul><li>Shift-based (including evening/weekend shifts if required)</li></ul><p><b>How to Apply:</b></p><p>Interested candidates can apply via Indeed or send their updated CV to: hr@nayablabs.com</p><p>Job Types: Full-time, Contract</p><p>Work Location: In person</p>

ROZEE.PK

<div><div><div><div><b>About Job</b></div><br>
<div></div>
<div><b>
Job Title: </b>Programme Policy Officer (Cash-based Transfers)</div>
<div><b>
Grade: </b>SC9</div>
<div><b>
Type of contract: </b>Service Contract</div>
<div><b>
Duration:</b> 6 months</div>
<div><b>
Duty Station:</b> Islamabad</div>
<div><b>
Date of Publication: 16th April 2026</b></div>
<div><b>
Deadline of </b><b>Application: 30th</b><b> April 2026</b></div>
<div><b>
Link to apply: </b>https://wd3.myworkdaysite.com/recruiting/wfp/job_openings/job/Islamabad-Pakistan-The-Islamic-Rep/Programme-Policy-Officer-CBT-SC9-Islamabad_JR122128-1</div><br>
<p></p>
<div><b>
This Vacancy Announcement is for Pakistan Nationals Only.</b></div>
<div><b>
Note: This vacancy announcement will also be used to build a roster of prequalified applicants for future opportunities within same job profile at the current or lower level in Pakistan.</b></div><br>
<div></div>
<div><b>
TERMS &amp; CONDITIONS</b></div>
<div>
WFP offers a competitive benefits package including salary, social security contribution, medical insurance, annual leave, parental leave, among other benefits.</div><br>
<div></div>
<div>
Important: All educational documents must be verified/attested by the Higher Education Commission (HEC). Appointment will be subject to submission of HEC-verified degrees.</div><br>
<div></div>
<div><b>
JOB PURPOSE</b></div>
<div>
WFP Pakistan is actively implementing a range of cash and voucher interventions across education, food security, nutrition, climate resilience, anticipatory action and emergency response and recovery. Besides, WFP chairs the Inter-agency Humanitarian Cash Working Group, facilitating coordination among key partners and ensuring alignment with the national social protection system.</div>
<div>
Based in the WFP Country Office in Islamabad and reporting to the Head of Social Protection and CBT, the Programme Policy Officer (Cash-based Transfers) will provide technical and operational support to further WFP&rsquo;s engagement on cash-based transfers.</div><br>
<div></div>
<div><b>
KEY RESPONSIBILITIES</b> (not all-inclusive, nor exhaustive):</div>
<ul>
<li><div>Support the design and implementation of cash and voucher activities across different thematic areas at the country office, provincial and field levels.</div>
</li>
<li><div>Provide support to ensure compliance with WFP corporate procedures and assurance measures.</div>
</li>
<li><div>Liaise with key partners on cash-based transfers, including Government, financial service providers, cooperating partners, UN agencies, etc.</div>
</li>
<li><div>Provide active support to WFP Pakistan&rsquo;s internal Cash Working Group and its chairmanship in the Inter-agency Humanitarian Cash Working Group.</div>
</li>
<li><div>Support the implementation of cash-based transfer social protection initiatives.</div>
</li>
<li><div>Any other task / duties in line with the position level and expertise.</div></li></ul><br>
<div>
</div><div><b>EDUCATION &amp; EXPERIENCE</b></div><br>
<div></div>
<div><b>
Education:</b> Advanced University Degree in Development Studies, Economics, Humanitarian Action or related field, or First University Degree with additional 2 years of related work experience and/or trainings/courses.</div>
<div><b>
Experience:</b></div>
<ul>
<li><div>Minimum 3 years of post-graduate professional experience in cash-based programming, digital financial inclusion, emergency preparedness and response and/or social protection.</div>
</li>
<li><div>Previous experience in designing and implementing cash and voucher interventions.</div>
</li>
<li><div>Previous experience preparing funding proposals as well as managing projects.</div>
</li>
</ul><div><b>Knowledge </b><b>&amp; Skills:</b></div>
<ul>
<li><div>Proven ability to coordinate government, humanitarian and development partners.</div>
</li>
<li><div>Excellent analytical, communication, and report-writing skills.</div>
</li>
<li><div>Strong knowledge of Pakistan&rsquo;s cash-based transfer eco-system.</div>
</li>
<li><div>Strong experience of humanitarian coordination mechanisms for cash programming.</div>
</li>
<li><div>Excellent analytical, communication, report-writing and presentation skills.</div></li></ul><br>
<div>
</div><div><b>Language:</b> Fluency in both oral and written communication in English and Urdu. Knowledge of other local language is highly desirable.</div><br>
<div></div>
<div><b>
HOW TO APPLY</b></div><br>
<div></div>
<div>
To be considered, interested candidates are invited to apply via (https://www.wfp.org/careers/job-openings). Only short-listed candidates will be contacted.</div><br>
<br>
<br>
</div><div></div><div><h4 class="jobSectionHeader"><b>TOTAL POSITIONS</b></h4>
<p>1</p>
<h4 class="jobSectionHeader"><b>POSTED ON</b></h4>
<p>April 17, 2026</p>
<h4 class="jobSectionHeader"><b>EXPIRY DATE</b></h4>
<p>April 30, 2026</p>
<h4 class="jobSectionHeader"><b>BUSINESS</b></h4>
<p>WFP</p>
<h4 class="jobSectionHeader"><b>CATEGORY</b></h4>
<p>N.G.O./Social Services</p>
<h4 class="jobSectionHeader"><b>JOB TYPE</b></h4>
<p>Full Time/Permanent</p>
<h4 class="jobSectionHeader"><b>MINIMUM EDUCATION</b></h4>
<p>Masters
</p><h4 class="jobSectionHeader"><b>CAREER LEVEL</b></h4>
<p>SC-9
</p><h4 class="jobSectionHeader"><b>MINIMUM EXPERIENCE</b></h4>
<p>3 Years(Minimum 3 years of post-graduate professional experience in cash-based programming, digital financial inclusion, emergency preparedness and response and/or social protection.)</p></div></div></div>

PROGRAMME POLICY OFFICER (CBT) - SC9

Explore 335+ Customer service rep in Islamabad this April. Find roles across top companies and apply now to boost your career.

335 customer service rep jobs In Islamabad

Customer Service Agent

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative (CSR)

Customer Service Representative

PROGRAMME POLICY OFFICER (CBT) - SC9