customer service representative Jobs in Islamabad

customer service representative

customer service representative (csr) Jobs in Islamabad

customer service representative (csr)

customer support representative Jobs in Islamabad

customer support representative

helpline agent

sales man

customer service rep

Zones

<div>Description 
 
 
Company Overview: 
 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview: 
The Customer Service Representative will be responsible for answering incoming customer telephone calls, emails, and ZAC cases regarding post-sales issues, either with a solution, verification of defective product and/or referral to the manufacturer. 
What you&rsquo;ll do as the Customer Service Representative
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Maintain performance standards of telephone, email, and ZAC cases support set by Customer Service Supervisor</li><li>
Research each customer&rsquo;s problem to ensure customer satisfaction.</li><li>
Call back customers who left messages during scheduled callback times.</li><li>
Track each customer call with entries into ZAC.</li><li>
Document and track calls and follow up with notes.</li><li>
Increase technical knowledge, troubleshooting and customer service skills through self-paced training and workshop participation.</li><li>
Assist with other projects as necessary.</li></ul>
What will you bring to the team:
REQUIRED EXPERIENCE:<ul><li>
Complete Bachelor&rsquo;s Degree</li><li>
Excellent customer service skills, positive attitude and accessories, logical troubleshooting skills, comfortable in a fast paced &amp; dynamic environment</li><li>
Previous experience w/telephone customer service</li><li>
Excellent customer service skills</li><li>
Excellent typing and writing skills.</li><li>
Basic CRM knowledge</li><li>
Logical troubleshooting and organizational skills</li></ul> 
Zones offers a comprehensive Benefits package
 
 
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Job timings: 8:00 PM to 05:00 AM (Pk time)</div>

Customer Service Representative

Roze tv

An IT-Enabled Company is looking for a Customer Service Representative to join our team in Islamabad. The ideal candidate will be a problem-solver, have excellent communication skills, and thrive in a fast-paced environment.Key Responsibilities:Handle customer inquiries via phone, email, and chat promptly and professionally.Assist customers with product/service information, billing queries, and resolve issues effectively.Maintain accurate records of customer interactions.Work closely with internal teams to address customer needs.Qualifications:Bachelor&rsquo;s degree or equivalent.Experience in customer service or a similar role is highly valued.Excellent verbal and written communication skills.Proficiency in MS Office and CRM software.Location : G 8 Markaz, Islamabad<ul><li>Pay: Rs35,000.00 - Rs45,000.00 per month</li></ul>Job Type: Full-timeWork Location: In person

Customer Service Representative (CSR)

Awami Financial (Private) Limited

We are looking for friendly and customer-focused Customer Service Representatives to join our team. You will be the first point of contact for our customers, helping them with questions, solving problems, and making sure they have a smooth experience with our financial services.Key Responsibilities:<ul><li>Handle inbound and outbound calls, chats, and emails professionally.</li><li>Assist customers with account-related queries, transactions, and troubleshooting.</li><li>Provide accurate product and service information.</li><li>Resolve customer complaints in a timely and efficient manner.</li><li>Maintain records of interactions and transactions.</li><li>Escalate complex issues to the relevant departments.</li><li>Achieve set targets for call handling, customer satisfaction, and service quality.</li></ul>Requirements:&middot; Previous call center or customer service experience.&middot; Strong communication skills.&middot; Ability to handle high-volume calls while maintaining professionalism.&middot; Basic knowledge of financial services, mobile apps, or digital payments.&middot; Problem-solving mindset with patience and empathy.&middot; Proficiency in MS Office and CRM software is a plus.&middot; Minimum Intermediate (Bachelor&rsquo;s preferred).Job Type: Full-timePay: Rs37,500.00 - Rs45,000.00 per monthWork Location: In person

DAVIS PHARMACEUTICALS PVT LTD

A well-known Aesthetic/Skincare/Derma company situated at Islamabad is looking for a highly motivated &amp; self-driven &ldquo;Customer Service Representative (CSR) &rdquo; to be based at Head Office (Islamabad &amp; Rawalpindi).Main Job Responsibilities<ul><li>Handle inbound calls, emails, and live chat queries.</li><li>Guide customers on subscription process, product usage, and dermatologist sessions.</li><li>Record feedback and complaints for improvement.</li><li>Maintain high satisfaction and retention levels.</li></ul>Key Skills:<ul><li>Communication, empathy, problem-solving, CRM tools.</li></ul>Apply now with your CV clearly marked with the position applied for.Cell : +92 335 5131356Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Think Higher Consultants

We are looking for a Customer Relation Officer to join our team. The ideal candidate will provide administrative support to ensure smooth office operations, including coordinating activities, managing correspondence, and supporting the team with clerical tasks. The role requires strong communication skills, proficiency in MS Word, and a minimum of two years of relevant experience.Key Responsibilities:<ul><li>Provide general administrative and clerical support such as mailing, scanning, and copying documents.</li><li>Take regular follow-ups from clients and ensure timely communication and response to their queries.</li><li>Prepare, manage, and file official documents and reports using MS Word.</li><li>Assist in the planning and execution of office activities, meetings, and events.</li><li>Handle incoming calls, emails, and other communications professionally and promptly.</li><li>Maintain accurate records of office expenses, client interactions, and other important documentation.</li><li>Support team members in day-to-day tasks, including managing appointments, schedules, and travel arrangements.</li><li>Assist in the on boarding process for new employees, including preparing necessary documentation and coordinating orientation sessions.</li><li>Manage office supplies and inventory, ensuring that the office is stocked with necessary materials.</li><li>Coordinate with vendors and service providers for office maintenance and supplies.</li><li>Assist in the preparation of reports and presentations for management.</li></ul>Qualifications:<ul><li>Bachelor's degree in Education or a related field.</li><li>Minimum of 2 years of experience in a similar administrative role.</li><li>Proficiency in MS Word and other MS Office applications.</li><li>Excellent verbal and written communication skills.</li><li>Strong organisational and time management skills.</li><li>Attention to detail and the ability to multitask effectively.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs65,000.00 per monthWork Location: In person

Nayab Labs & Diagnostic Centre

Nayab Labs &amp; Diagnostic Centre is a leading certified diagnostic facility, offering a full range of laboratory, radiology, and cardiac services. We are known for our quality, accuracy, and exceptional patient care.We are looking for an experienced and dedicated CSR to join our customer support team. The ideal candidate will have prior experience in a medical or healthcare setup, excellent communication skills, and a customer-oriented attitude.Key Responsibilities:<ul><li>Greet and assist patients in a professional and courteous manner.</li><li>Manage patient appointments, registrations, and billing processes.</li><li>Respond to patient inquiries via phone, WhatsApp, and email.</li><li>Coordinate with laboratory and radiology departments for test status and reports.</li><li>Handle patient complaints and ensure timely resolution.</li><li>Maintain accurate records in the lab management system.</li><li>Promote health packages and lab services when required.</li></ul>Requirements:<ul><li>Minimum 1&ndash;2 years of CSR or front desk experience (preferably in a diagnostic lab or hospital).</li><li>Excellent verbal and written communication skills (Urdu &amp; English).</li><li>Strong interpersonal and problem-solving skills.</li><li>Basic computer literacy (MS Office, email, and lab software).</li><li>Ability to multitask and work under pressure.</li></ul>Education:<ul><li>Minimum: Intermediate / Bachelor&rsquo;s Degree (Preferably in Medical or Business-related field)</li></ul>Job Type: Full-timeWork Location: In person

Customer Service Representative (CSR) – Medical Laboratory

S&P Global

<div>
 
 
 About The Role:
 
 
 
 
 
 Grade Level (for internal use):
 
 
 
 08
 
 
 
 The Role:
 
 Associate Product Manager, Data Management Solutions
 
 
 
 Grade:
 
 
 (relevant for internal applicants only)
 
 08
 
 
 
 The Location:
 
 Islamabad, Pakistan
 
 
 
 The Team:
 
 The Data Management Solutions (Platforms) team focuses on defining, managing and supporting workflow solutions that deliver our best-of-breed data to professionals across the markets and segments we serve. This creative team of experts collaborates to drive continuous improvements in product innovation and usability. The Platforms team is responsible for the various delivery channels through which our data is delivered; API, Feed or Cloud. Various technology stacks are utilized in order to accomplish this and the team manages any and all development and growth of these channels. Collaborating with various Data Product Managers, working with Technology and assisting Commercial groups is an integral part of the team&rsquo;s responsibilities.
 
 
 
 The Impact:
 
 As a part of the Platforms Team, you would be involved in Enterprise wide initiatives and enhancing our value proposition across the industry and our clients in terms of delivering quality data through various channels. You will work with various Salespersons across locations to increase our book of business.
 
 
 
 
 Role Summary:
 
 
 
 
 <ul>
 <li>
 Contribute to the success of the various DMS Platforms by understanding larger business goals and delivering on the objectives
 </li>
 <li>
 Use prior technology knowledge and grow according to industry trends
 </li>
 <li>
 Possess knowledge on all data sets, packages available on Xpressfeed &amp; Market Place
 </li>
 <li>
 Collaborate and interact with various technology teams to ensure smooth running and growth of our current products
 </li>
 <li>
 Working with and developing relationship with Sales Rep to optimize our client base.
 
 
 </li>
 </ul>
 
 
 Responsibilities/Job Function:
 
 
 
 
 <ul>
 <li>
 Being proactive in collaborating and working closely with Product Management and Sales Rep across locations.
 </li>
 <li>
 Being technical and analytical in identifying client requirements by establishing personal rapport with potential and actual clients and other persons in a position to understand coverage requirements
 </li>
 <li>
 Writing high-quality SQL code to match the desired query from the Sales Rep to code and retrieve data.
 </li>
 <li>
 Work on various cloud platforms like, AWS, Azure and Google Cloud Platform to build solutions
 </li>
 <li>
 Coordinate with cross-functional content teams in case of requirement
 </li>
 <li>
 Work with and collaborate with Client Support teams to enhance client understanding and experience of our products
 </li>
 <li>
 Analyze large and complex data sets &amp; Stay up to date with product knowledge.
 </li>
 <li>
 Work with DMS Product Managers to design, code, and implement a library of queries/views/extracts using modern techniques and programming language applying to several database technologies: Snowflake, SparkSQL, MSSQL Server
 </li>
 <li>
 Performs administrative duties as well as some project management tasks, including maintaining a code repository and keeping legacy code updated
 </li>
 <li>
 Gather (internal and external) user requirements to identify new features
 </li>
 <li>
 Work in conjunction with the visualization and data science teams to develop and design solutions
 </li>
 <li>
 Write advanced queries and views using SQL
 </li>
 <li>
 Design, develop, implement, support, and present dashboards, reports, and visualizations in Tableau to help clients maximize the value of their data
 </li>
 <li>
 Maintains quality service by monitoring standards and updating industry knowledge on a regular basis
 </li>
 <li>
 Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
 
 
 </li>
 </ul>
 
 
 Requirements:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s in Computer Science, Engineering, Accounting, Finance or related fields
 </li>
 <li>
 At least 1 year of Product Management, Technology, Data or related experience including enterprise-wide data initiatives and working with datasets in the financial services industry
 </li>
 <li>
 Database and Query building experience (SQL Server, Oracle or Postgre)
 </li>
 <li>
 Practical knowledge of Cloud infrastructures (AWS, Azure)
 </li>
 <li>
 Working knowledge of scripting languages (Python/JavaScript)
 </li>
 <li>
 Exposure to Snowflake/Databricks is a plus
 </li>
 <li>
 Knowledge of various data delivery products within S&amp;P Global Market Intelligence platforms and feeds is a plus
 </li>
 <li>
 Past experience with Data Science/Visualization tools is a plus
 </li>
 <li>
 Hands-on experience with Product Management functions with knowledge of Agile/Scrum or SAFe is a plus
 </li>
 <li>
 Deadline-driven with excellent time management ability
 </li>
 <li>
 Detailed analytical abilities and problem-solving capability
 </li>
 <li>
 A team player with excellent communication skills and customer service skills
 </li>
 <li>
 Great attention to detail and time-management skills
 </li>
 <li>
 The selected candidate should be flexible to work any shifts
 
 
 </li>
 </ul>
 
 
 About S&amp;P Global Market Intelligence:
 
 
 
 
 At S&amp;P Global Market Intelligence, we know that not all information is important&mdash;some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.
 
 
 S&amp;P Global Market Intelligence is a division of S&amp;P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit www.spglobal.com/marketintelligence.
 
 
 S&amp;P Global is an equal opportunity employer committed to making all employment decisions without regard to race/ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or other legally protected categories, subject to applicable law.
 
 
 
 
 About S&amp;P Global Market Intelligence
 
 
 
 
 At S&amp;P Global Market Intelligence, a division of S&amp;P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
 
 
 For more information, visit www.spglobal.com/marketintelligence.
 
 
 
 What&rsquo;s In It For
 
 
 You?
 
 
 
 
 
 Our Purpose:
 
 
 
 
 Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology&ndash;the right combination can unlock possibility and change the world.
 
 
 Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&amp;P Global we transform data into Essential Intelligence&reg;, pinpointing risks and opening possibilities. We Accelerate Progress.
 
 
 
 
 Our People:
 
 
 
 
 We're more than 35,000 strong worldwide&mdash;so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
 
 
 From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We&rsquo;re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We&rsquo;re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
 
 
 
 
 Our Values:
 
 
 
 
 
 Integrity, Discovery, Partnership
 
 
 
 At S&amp;P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of
 
 integrity
 
 in all we do, bring a spirit of
 
 discovery
 
 to our work, and collaborate in close
 
 partnership
 
 with each other and our customers to achieve shared goals.
 
 
 
 
 Benefits:
 
 
 
 
 We take care of you, so you can take care of business. We care about our people. That&rsquo;s why we provide everything you&mdash;and your career&mdash;need to thrive at S&amp;P Global.
 
 
 
 Our Benefits Include:
 
 
 
 <ul>
 <li>
 Health &amp; Wellness: Health care coverage designed for the mind and body.
 </li>
 <li>
 Flexible Downtime: Generous time off helps keep you energized for your time on.
 </li>
 <li>
 Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 </li>
 <li>
 Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 </li>
 <li>
 Family Friendly Perks: It&rsquo;s not just about you. S&amp;P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 </li>
 <li>
 Beyond the Basics: From retail discounts to referral incentive awards&mdash;small perks can make a big difference.
 
 
 </li>
 </ul>
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
 
 
 
 Global Hiring And Opportunity At S&amp;P Global:
 
 
 
 
 At S&amp;P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
 
 
 
 Recruitment Fraud Alert:
 
 
 
 
 If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&amp;P Global never requires any candidate to pay money for job applications, interviews, offer letters, &ldquo;pre-employment training&rdquo; or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
 
 
 
 Equal Opportunity Employer
 
 
 
 S&amp;P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
 
 If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
 
 
 US Candidates Only:
 
 The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 
 
 PDMGDV203 - Entry Professional (EEO Job Group)
 
 
 
 Job ID:
 
 320058
 
 
 
 Posted On:
 
 2025-09-25
 
 
 
 Location:
 
 Islamabad, Pakistan
</div>

Associate, Product Manager

Explore 390+ Customer service rep in Islamabad this October. Find roles across top companies and apply now to boost your career.

390 customer service rep jobs IN Islamabad

Customer Service Representative

Customer Service Representative (CSR)

Customer Service Representative

Customer Service Representative (CSR)

Customer Service Representative

Customer Service Representative (CSR) – Medical Laboratory

Associate, Product Manager