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customer service specialist

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customer service specialist – turkey

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customer service team lead

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customer service representative

SIEGWERK

<div><div><b>Our Benefits &ndash; What We Offer You?</b></div><ul><li>
Employer-Paid Private Pension Plan (BES) &ndash; Full employer contribution to support your long-term financial well-being.</li><li>
Additional Leave Days &ndash; Including birthday leave, moving day leave, and administrative leave to support work&ndash;life balance.</li><li>
Employee Well Being &amp; Support Programs &ndash; Offering psychological support for employees and their families, along with well‑being seminars to enhance overall mental and emotional health.</li><li>
Global Learning Platform &ndash; Siegwerk Learning Hub &ndash; Unlimited access to more than 20,000 online learning modules worldwide, plus Speexx language training.</li><li>
Social Benefits &ndash; Marriage allowance, child allowance, and an annual Ramadan market gift card.</li><li>
Corporate Benefits Platform &ndash; Exclusive discounts and special offers from partner brands.</li><li>
Multisport Card &ndash; Access to a wide network of gyms, studios, and wellness facilities at a discounted rate</li></ul><div></div><div><b><br>
Your Tasks &ndash; What You can expect as Customer Service Specialist?</b></div><ul><li>
Handle inquiries, orders up to invoicing, coordination of deliveries and returns, handle consignment stock orders and
</li><li>charging thereof, invoicing managing receivables including reminders etc.</li><li>
Monitor contract conditions, payment terms and sales figures as well as accruals for bonus</li><li>
Handle credit notes, bonus, statistics, market- and customer analysis</li><li>
Deal with customers for order processing issues</li><li>
Ensure claims management and coordination with technical and sales managers</li><li>
Ensure continuous customer data management / active participation in maintaining customer contacts</li><li>
Provide support to the sales and technology managers handling and coordinating a variety of situations</li><li>
Deal with promptly and efficiently customer correspondence, also in foreign languages incl. reporting</li><li>
Ensure sales measures (e. g. price increase) are aligned</li><li>
Provide price calculations / preparations &ndash; coordination of prices within customer group; prepare and send quotations</li><li>
Manage the returnable containers</li><li>
Prepare sales presentations under direction of sales managers/technology managers</li></ul><div></div><div><b><br>
Your Profile &ndash; What do You bring as </b><b>Customer Service Specialist</b><b>?</b></div><ul><li>
Bachelor's degree in business administration, supply chain management, or a related field
</li><li>3-5 years of experience in after-sales operations, preferably in a production or manufacturing environment
</li><li>Experience in export sales operations</li><li>
Knowledge of sales processes, including order processing, inventory management, and shipment tracking
</li><li>Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
</li><li>Excellent problem-solving skills and attention to detail to ensure accurate and efficient order fulfillment
</li><li>SAP knowledge is a must</li><li>
Ability to work independently and prioritize multiple tasks in a fast-paced environment</li></ul></div><div></div>

Customer Service Specialist

Eurofragance SLU

<div>
 <strong>
  <strong>
   Ever dreamed of working where fragrances tell stories?
  </strong>
 </strong>
 At Eurofragance, we don&rsquo;t just create fragrances &mdash; we create experiences. With passion, excellence and bold entrepreneurial spirit, we&rsquo;re growing fast and want you to grow with us.
 <br/>
 <br/>
 Join a global team headquartered in Barcelona, with offices in Dubai, Singapore, Mexico, Turkey, India&hellip; and more!
 <br/>
 <br/>
 Here, your work truly matters &mdash; and so do you.
 <br/>
 <br/>
 <strong>
  🎯 What's your mission?
  <br/>
  <br/>
 </strong>
 Provide best-in-class and timely customer and sales operational service to the Eurofragance Turkey customer portfolio, maintaining a solution-oriented approach and working closely with the Customer Service &amp; Logistics Manager.
 <br/>
 <br/>
 <strong>
  🛠️Here&rsquo;s what you&rsquo;ll be rocking every day
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deliver the highest quality service to customers in Turkey by handling customer requests in a timely and professional manner.
  </li>
  <li>
   Create customer sample requests using the project management software and SAP.
  </li>
  <li>
   Follow up on client project deadlines in close coordination with the commercial teams to support the smooth running of the sales cycle.
  </li>
  <li>
   Resolve customer queries and proactively anticipate potential improvements through clear and timely communication with relevant stakeholders.
  </li>
  <li>
   Coordinate the shipment and delivery of fragrance samples for client visits in collaboration with Development and Technical teams.
  </li>
  <li>
   Provide customers with all required regulatory documentation, liaising directly with the Regulatory Department.
  </li>
  <li>
   Register and track customer non-conformities.
  </li>
  <li>
   Maintain and update customer master data in SAP.
  </li>
  <li>
   Follow up on import order processes and daily local shipments, ensuring the timely delivery of both international and local orders (future responsibility).
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  ✅ What you need to shine in this role
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   University degree in Chemical Engineering, Business Management, International Trade, etc.
  </li>
  <li>
   Languages: high level of English, native or high proficiency in Turkish.
  </li>
  <li>
   2 years of experience in a similar role, preferably within global companies in an industrial or manufacturing environment.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  ✨ What do we offer you at Eurofragance?
  <br/>
  <br/>
 </strong>
 Much more than just a job! Take a look at everything we&rsquo;ve prepared for you:
 <br/>
 <br/>
 <ul>
  <li>
   Stability and growth in a solid company in full expansion.
  </li>
  <li>
   International environment with a multicultural team and language practice.
  </li>
  <li>
   Flexible start time and remote work 2 days/week (after passing the trial period and as long as the role is eligible for remote work).
  </li>
  <li>
   Medical insurance for your peace of mind.
  </li>
  <li>
   Food allowance to support your daily meals.
  </li>
  <li>
   Transport allowance to help cover commuting costs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  🌍 Why Eurofragance?
  <br/>
  <br/>
 </strong>
 We believe in diversity and in creating a space where everyone feels welcome &mdash; regardless of gender, age, background, orientation, or ability.
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 <br/>
 We&rsquo;re also deeply committed to sustainability: reducing our carbon footprint, enhancing energy efficiency and cultivating environmental respect.
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 By joining us, you become part of a company that actively works to make a positive impact on the planet &mdash; and on people.
 <br/>
 <br/>
 <strong>
  Ready to join us on this sensorial adventure? 🌍
 </strong>
</div>


Customer Service Specialist – Turkey

Citi

<div><div><div>Job Req Id:</div>
<div>26961256</div>
</div><div><div>Location(s):</div>
<div>Istanbul, Istanbul, Turkey</div>
</div><div><div>Job Type:</div>
<div>Hybrid</div>
</div><div><div>Posted:</div>
<div>May. 05, 2026</div></div></div>
<br><div><h2 class="jobSectionHeader"><b>Discover your future at Citi</b></h2>
<p>Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you&rsquo;ll have the opportunity to grow your career, give back to your community and make a real impact.</p>
<h2 class="jobSectionHeader"><b>Job Overview</b></h2>
<p>The Institutional Customer Service Team Leader is an intermediate management-level position responsible for ensuring that the CitiService Team executes the processes in line with policies and procedures, providing full leadership and direction of a team to provide services, client resolution and support in coordination with the Customer Service team.</p><p></p><p>
The overall objective of this role is to ensure the seamless delivery of customer service support to external clients.<br>
<br>
<b>Responsibilities:</b></p><ul><li>
Manage Customer Service unit typically consisting of multiple teams of non-exempt staff performing related tasks (e.g., customer service, training, business planning and analysis)</li><li>
Evaluate employee performance and provide recommendations for pay increases, budget and resource planning, promotions, terminations, etc.</li><li>
Ensure team task/service quality by applying in-depth disciplinary knowledge of policies, concepts and procedures within own area</li><li>
Provide solutions and influence decisions with potential for broader organizational impact</li><li>
Ensure all local regulations and institutional standards; policies, procedures including Compliance and reporting requirements are met.</li><li>
Contribute to the development of new customer service techniques, models and plans, as needed, and recommend and support new process enhancements/work procedures with broad scope of impact</li><li>
Conduct periodic service reviews with agreed reporting, developing action plans to confirm commitment and optimize service levels</li><li>
Responsible for client satisfaction and delivery of end results by influencing decisions and addressing variable (occasionally complex) issues with substantial potential impact</li><li>
Lead or support special projects and/or task forces and negotiate with external parties, as needed</li><li>
Deliver a high-quality service experience across the client base and inform clients of ongoing market initiatives</li><li>
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.</li><li>
Perform monitoring of key controls. Risk Assessment Model that provides a monthly / quarterly / annually assessment of the risk control environment. Implement and execute effective controls to detect risk areas, weaknesses &amp; issues and develop corrective action plan where needed. Keep documented evidence of control implementation plan and compensating controls.</li><li>
Involve in global, cluster initiatives and forums to represent the team and country.</li></ul><p></p><p><b>
Qualifications:</b></p><ul><li>
Over 10 Years experience in service or call center management</li><li>
Previous experience in financial services</li><li>
Management and decision-making skills</li><li>
Proven self-reliance, self-motivation, and accountability to complete objectives with limited supervision</li><li>
Demonstrated ability to lead teams to deliver results</li><li>
Ability foster a work environment of coaching, feedback and open communication</li><li>
Demonstrated ability to identify and recommend opportunities to improve operating efficiency and customer satisfaction</li><li>
Demonstrated organizational and problem-solving skills</li><li>
Able to work successfully in a high-pressure environment and closely with peer group</li><li>
Advanced level English</li><li>
Remote management and coordination capabilities</li></ul><p></p><p><b>
Education:</b></p><ul><li>
Bachelor's degree/University degree or equivalent experience</li></ul><p>
-</p><h2 class="jobSectionHeader"><b>
Job Family Group:
</b></h2>Customer Service<p>
-</p><h2 class="jobSectionHeader"><b>
Job Family:</b></h2>
Institutional Customer Service<p>
-</p><h2 class="jobSectionHeader"><b>
Time Type:</b></h2>
Full time<p>
-</p><h2 class="jobSectionHeader"><b>
Most Relevant Skills
</b></h2>Please see the requirements listed above.<p>
-</p><h2 class="jobSectionHeader"><b>
Other Relevant Skills
</b></h2>For complementary skills, please see above and/or contact the recruiter.<p>
-</p><p><i>
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</i></p><p></p><p><i>
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </i><i>Accessibility at Citi</i><i>.</i><br>
<br>
<i>View Citi&rsquo;s </i><i>EEO Policy Statement</i><i> and the </i><i>Know Your Rights</i><i> poster.</i></p></div>

Institutional Customer Service Team Leader

SupportYourApp

<div><p><b>Who are we?</b></p><p><b>
SupportYourApp</b> is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world&rsquo;s leading SaaS, software, or hardware solutions?</p><p>
Join our community as a <b>Customer Support Consultant</b> today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let&rsquo;s see what it takes.</p><p><b>
What you will do:</b></p><ul><li>
Deliver outstanding customer support via <b>phone calls, chats, and emails;</b></li><li>
Build strong and lasting customer relationships;</li><li>
Keep up with evolving tools and technology;</li><li>
Handle sensitive customer data with care and security;</li><li>
Apply the latest and greatest customer happiness practices;</li><li>
Maintain deep understanding of client solutions and meet KPI;</li><li>
Communicate with developers and cross-functional specialists.</li></ul><p><b>
What you need to succeed in this role:
</b></p><ul><li><b>Excellent Hebrew and English skills (C1 for both spoken and written);</b></li><li><b>
At least 6 months of experience in a customer support role;</b></li><li>
Strong analytical thinking and research skills;</li><li>
Experience in travel industry;</li><li>
Positive, proactive and responsible attitude;</li><li>
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps&ndash;download and 40 Mbps&ndash;upload).</li></ul><p><b>
Will be a great plus:
</b></p><ul><li>Experience in hospitality or logistics;</li><li>
Ecperience with CRM systems, like Zendesk.</li></ul><p><b>
Benefits:
</b></p><ul><li>Flexible schedule;</li><li>
Opportunity to cooperate fully<b> remotely;</b></li><li>
Inclusive international environment;</li><li>
Compensation in USD;</li><li>
Rewards for referring friends;</li><li>
Balance between project workload and personal time, but also &ndash; internal health policy;</li><li>
Responsive leadership interested in your development and long-lasting cooperation;</li><li>
Greenhouse conditions for self-development;</li><li>
A culture built on trust, with no time-tracking requirements.</li><li>The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.</li></ul><p>
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.</p><p>
So if you're a proactive <b>Support Specialist</b> who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!</p><p>
Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.</p><p>
Know someone perfect for the role? Refer them and get rewarded!</p><p><i>
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.</i></p><p><i>
Your personal data will be processed as described in the SupportYourApp </i><i>Candidate Privacy Notice</i><i>.</i></p></div><p></p>

(Hebrew & English) Customer Support Consultant, hospitality (remote)

Pratik İnsan Kaynakları & İşe Alım Danışmanlığı

<p>Danışmanlığını yaptığımız lider &ccedil;ağrı merkezi firması i&ccedil;in G&uuml;rc&uuml;ce ve T&uuml;rk&ccedil;e dilinde m&uuml;şterilere hizmet verecek &quot;M&uuml;şteri Temsilcileri&quot; arıyoruz;</p><ul><li><b>B2 ve &uuml;zeri G&uuml;rc&uuml;ce</b></li><li>Akıcı ve d&uuml;zg&uuml;n bir diksiyona sahip,</li><li><b>Tercihen &ccedil;ağrı merkezi deneyimli,</b></li><li>M&uuml;şteri ve hizmet odaklı &ccedil;alışma yetkinliğine sahip,</li><li>Ekip &ccedil;alışmasına istekli,</li><li>İkna kabiliyetine g&uuml;venen,</li><li>Sorumluluk ve insiyatif sahibi,</li><li>İnsan ilişkilerinde başarılı,</li><li>Erkek adaylar i&ccedil;in askerlik hizmetini tamamlamış veya 2 yıl tecilli.</li></ul><p>İŞ TANIMI</p><ul><li>M&uuml;şteri taleplerini karşılamak,</li><li>M&uuml;şteri problemlerini &ccedil;&ouml;zmek, y&ouml;nlendirmek ve memnuniyeti sağlamak.</li></ul><p>İş T&uuml;r&uuml;: Tam zamanlı</p><p>Work Location: Hybrid remote in İstanbul</p>

Gürcüce Müşteri Temsilcisi

M+ Financial Informatics

<p>İstanbul da ikamet eden &ccedil;alışma arkadaşları arıyoruz! Kurumsal &Ccedil;ağrı Merkezimizde M&uuml;şteri temsilcisi olarak &ccedil;alışmak &uuml;zere; Aranan Nitelikler; En az lise mezunu, Akıcı ve d&uuml;zg&uuml;n bir diksiyona sahip, M&uuml;steri ve hizmet odaklı, Ekip &ccedil;alışması konusunda istekli, ikna kabiliyetine g&uuml;venen, Sorumluluk ve insiyatif sahibi, İnsan iliskilerinde başarılı Bilgisayar kullanabilen, Erkek adaylar i&ccedil;in askerlik hizmetini tamamlamış veya en az 2 yıl tecilli olmak. G&ouml;rev Tanimi: &bull; Gelen &ccedil;ağrılara operasyonel hedefler dogrultusunda, belirlenmis konuşma kalitesi standartlarina uygun olarak dogru cevap vermek, &bull; M&uuml;steri ile ilk kontakta &ccedil;&ouml;z&uuml;lemeyen problemleri ilgili birimlere iletmek, &Uuml;r&uuml;ne y&ouml;nelik her t&uuml;rl&uuml; bilgiye detayli sahip olmak ve m&uuml;steri ihtiyacina g&ouml;re &uuml;r&uuml;n&uuml; sunmak i&ccedil;in bilgilerini s&uuml;rekli g&uuml;ncel tutmak, Başvuru i&ccedil;in; Ad Soyad; İl/İl&ccedil;e; Mezuniyet Durumu ve Telefon Numaranızı; Başvurular WhatsApp &uuml;zerinden alınıyor. Başvurunuz alındıktan kısa bir s&uuml;re sonra insan kaynaklarımız tarafından &ouml;n g&ouml;r&uuml;şme i&ccedil;in sizle iletişime ge&ccedil;ilecektir. (Mail adresi zorunludur)</p><p>İş T&uuml;r&uuml;: Tam zamanlı</p><p>Work Location: Hybrid remote in İstanbul</p>

Genel havuz

<div><p>At <b>ABB</b>, we help industries run leaner and cleaner&mdash;and every person here makes that happen. You&rsquo;ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.</p><p></p><p><b>
This position reports to:</b></p>
Field Service Team Leader<p></p><p>
__</p><div><p><b>
Your role and responsibilities
</b></p><p></p><ul><li>Execute Motor &amp; Generator Service work according to agreed workflows and in accordance with ABB standard processes and safety guidelines</li><li>
Deliver excellent customer service to satisfy customers</li><li>
Performs Service tasks, identifies technical problems and makes analysis through remote or on-site activity in Motor &amp; Generator Service categories (installation and commissioning, maintenance, repairs, advanced services)</li><li>
Creates and maintains a good relationship with customers and understands their needs</li><li>
Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities</li><li>
Prepares all documents and reports to be signed by the customer representative</li><li>
Reports work done in a timely manner and follows up when needed</li><li>
Applies safety rules and safe practices as well as environmental responsibilities</li><li>
Reports unsafe practices and incidents</li></ul><p><br>
The work model for the role is: onsite</p></div><div><b><br>
Qualifications for the role
</b></div><div><ul><li>University, vocational school or associate degree with electrical</li><li>
At least 2 years of service technician experience in electrical industry</li><li>
Basic knowledge of vibration and rotating equipment</li><li>
Good command of English skills</li><li>
Turkish language is must</li><li>
MS Office skills is a must</li><li>
Dynamic and enthusiastic profile with continuous-development mindset</li><li>
Flexibility and quick adaption to frequent scheduling updates, Only on specific and pre-fixed schedule, availability to work during weekends and public holidays to provide 24/7 support, Up to 70% travel required</li><li>
Current car driving license (type B)</li></ul></div><p></p><p>
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.</p><p>
</p><p>Ready to make an impact?
</p><p></p><p>Apply today or visit <b>https://www.abb.com</b> to learn more about the impact of our solutions across the globe.</p></div>

Field Service Technician (Motor & Generator)

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