customer care representative Jobs in Istanbul

customer care representative

customer service coordinator Jobs in Istanbul

customer service coordinator

customer service professional Jobs in Istanbul

customer service professional

customer service representative_turkey Jobs in Istanbul

customer service representative_turkey

customer services assistant manager Jobs in Istanbul

customer services assistant manager

customer service representative

IGT Solutions

<div>
 
 We are seeking a dedicated and customer-focused
 
 Customer Service Agent
 
 to join our support team. The ideal candidate will handle customer inquiries, provide support, and resolve issues effectively, ensuring an exceptional service experience for our Japanese-speaking customers.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Respond promptly and professionally to customer inquiries via phone, email, and chat in Japanese and English.
 </li>
 <li>
 Handle and resolve customer complaints or issues with a focus on customer satisfaction.
 </li>
 <li>
 Guide customers through troubleshooting steps and product usage.
 </li>
 <li>
 Maintain accurate records of customer interactions and transactions.
 </li>
 <li>
 Escalate complex issues to relevant departments when necessary.
 </li>
 <li>
 Adhere to service level agreements (SLAs) and quality standards.
 </li>
 <li>
 Continuously update knowledge of products, services, and customer service processes.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Previous experience in a customer support or service role is preferred.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Ability to multitask, prioritise, and manage time effectively.
 </li>
 <li>
 Comfortable working with customer service software and CRM tools.
 </li>
 <li>
 Flexibility to work in shifts, including weekends and holidays, if required.
 </li>
 </ul>
 
 
 
 
 IGT Solutions provides equal employment opportunities to all individuals based on job related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups.
 
 
 
</div>

Customer Service Representative_Turkey

Eaton

<div><div><div><div><h2 class="jobSectionHeader">What you&rsquo;ll do:</h2>
</div><div>
Eaton's Services team is accelerating the advancement of its service offerings and scaling plans to implement software solutions for customers worldwide. 
The Sales Support Representative - German Speaker is primarily responsible for supporting the sales of assigned services to grow revenue and enhance customer satisfaction. This role aims to improve customer satisfaction and revenue growth by effectively managing sales leads and opportunities, and building strong relationships with customers and partners. By serving as an escalation point and collaborating with various teams, the Service Sales Support Representative ensures timely and effective customer service, optimizes the install base, and drives continuous improvement in sales processes. 
Additionally, this position involves providing product and service selection assistance to customers, end users, field sales, IT channels, distributors, and resellers within the designated territory. The representative will develop product-related awareness and knowledge for both internal and external customers, and represent the company to customers. Partnering with field sales, the representative will support and influence designated sales goals. 
Main Responsibilities:<ul><li>Promote and sell distributed services and products via phone or e-mail; educating customers on the impact the product has on their business thus offering product related services or product replacement to customers</li><li>Responsible for generating and following up service quotations sent to our customers</li><li>Proactively act to understand and solve customer needs and identify solutions to non-standard tasks/queries</li><li>Provide good follow up on ongoing quotes until receiving Purchase Order from customer</li><li>Proactively contacting customers based on generated Leads to increase service revenue of Eaton</li><li>Gain deep understating on the distributed product portfolio and related services with the clear understanding of the impact it has on the customer thus maximising sales potentials</li><li>Establish professional and best practice contacts with the customers</li><li>Constant co-operation with sales, finance and product departments in order to acquire and maintain an extensive knowledge of the internal workings of these departments and their processes. Work in collaboration with the technical sales support and marketing</li><li>Instigates regular meetings with sales and channel managers in order to establish and verify the forecast and work progress</li><li>They have a sales target to start to take direct ownership of some accounts (i.e. contract renewals, less technical sales, etc)</li><li>Able to detect and escalate problem or error with data that he/she is responsible for</li><li>Service maintenance contract management and upsell focus to capture new business opportunities</li></ul></div></div><div><div><h2 class="jobSectionHeader"> 
Qualifications:</h2>
</div><div><ul><li>Bachelor&rsquo;s degree (BS/BA) from an accredited institution or equivalent professional degree</li></ul></div></div><div><div><h2 class="jobSectionHeader"> 
Skills:</h2>
</div><div><ul><li>Fluent level of German</li><li>
Sales or order management experience preferably on electrical/IT/telecommunications is a plus</li><li>
Technical sales aptitude and analytical skills</li><li>
Market, Industry, Channel and Competitive Knowledge.</li><li>
Salesforce knowledge is a plus</li><li>
Negotiation and consultative selling skills.</li><li>
Build and maintain positive customer relationships through active listening, prompt resolution of problems, and projecting a positive, professional attitude.</li><li>
Business Acumen and Navigation Skills (Corporate structure, Channel structure, etc.).</li><li>
Teamwork, networking and continuous learning skills.</li><li>
Adapting and driving change and process improvements.</li><li>
Ability to build and manage a sales funnel of opportunities using a CRM solution with relevant reporting</li></ul> 
#LI-OV1</div></div></div></div>

Service Sales Support Representative - German Speaker

Boston Scientific

<div>Additional Locations: N/A
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we&rsquo;ll give you the opportunity to harness all that&rsquo;s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we&rsquo;ll help you in advancing your skills and career. Here, you&rsquo;ll be supported in progressing &ndash; whatever your ambitions.<h2 class="jobSectionHeader"> 
Customer Care Representative, Turkey</h2> 
Core Objective: 
The core objective of this role is to ensure the best customer experience for local customers (direct market) and support the Customer Services Manager in maintaining the goals and objectives of the department aligned with company strategy.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Be the first point of contact for customers, providing exceptional service and resolving inquiries professionally and efficiently.</li><li>
Ensure customer satisfaction by addressing needs and offering timely and accurate solutions.</li><li>
Respond to incoming emails and calls, addressing inquiries, complaints, and requests.</li><li>
Assist customers in placing orders and provide guidance/support as needed.</li><li>
Resolve customer issues and concerns courteously and in a timely manner.</li><li>
Provide product information, including availability and pricing.</li><li>
Collaborate with other departments to resolve complex issues and follow up with customers as needed.</li><li>
Keep accurate records related to customers, interactions (e.g., Service Cloud), and transactions (SAP).</li><li>
Provide feedback on the efficiency of customer service processes and suggest improvements.</li><li>
Work with relevant stakeholders to standardize local processes and minimize exceptions.</li><li>
Provide frontline support for critical issues, consignment issues, and value-added services.</li><li>
Analyze customer requirements and support others to achieve anticipated results.</li></ul><h3 class="jobSectionHeader"> 
Quality System Requirements</h3><ul><li>
Ensure awareness of and compliance with applicable standard operating procedures.</li><li>
Champion all quality and regulatory commitments of Boston Scientific.</li><li>
Track completion of mandatory training.</li><li>
Demonstrate commitment to patient safety and product quality.</li><li>
For supervisory roles:<ul><li>
Maintain appropriate resources (personnel, tools, etc.) to ensure Quality System compliance.</li><li>
Promote a work environment that supports the Quality Policy and Quality System.</li></ul></li></ul><h3 class="jobSectionHeader">
Job Scope and Leveling Guidelines</h3> 
Functional Knowledge<ul><li>
Apply in-depth knowledge of customer service responsibilities, specialized skills, and expertise in customer care processes, procedures, and systems (e.g., SAP, Service Cloud).</li></ul> 
Business Expertise<ul><li>
Understand how the team contributes to achieving objectives and how related teams coordinate efforts to achieve shared goals.</li></ul> 
Leadership<ul><li>
Provide guidance on processes and procedures to junior team members.</li><li>
May allocate work to others.</li></ul> 
Problem Solving<ul><li>
Propose solutions to complex, atypical, or infrequent issues using proven processes and precedents.</li><li>
Recommend continuous quality improvement methods.</li></ul> 
Impact<ul><li>
Influence own team and closely related teams.</li><li>
Develop improvements to processes and procedures to enhance team efficiency.</li></ul> 
Interactions &amp; Communication<ul><li>
Evaluate and communicate complex information clearly to internal stakeholders and occasionally to external stakeholders.</li></ul> 
Requisition ID: 617716 
As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most &ndash; united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do &ndash; as a global business and as a global corporate citizen. 
So, choosing a career with Boston Scientific (NYSE: BSX) isn&rsquo;t just business, it&rsquo;s personal. And if you&rsquo;re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!</div>

Customer Care Representative

Roka Recruitment

Job Opportunity: Sales and Marketing RepresentativesLocation: Istanbul, TurkeyAbout Roka Recruitment Roka Recruitment is a reputable and established organization headquartered in Istanbul, specializing in comprehensive customer service and business process solutions. With years of proven expertise, we are committed to delivering excellence, efficiency, and innovation in every client interaction.We are currently seeking qualified and motivated Sales and Marketing Representatives to join our expanding operations team. This position offers an excellent opportunity for individuals who are passionate about customer service and eager to develop their careers within a professional, growth-oriented environment.Key Responsibilities<ul><li>Manage inbound and outbound customer communications in a professional and courteous manner.</li><li>Provide accurate information and timely assistance in response to customer inquiries.</li><li>Maintain a high standard of service quality and customer satisfaction.</li><li>Adhere to company policies, procedures, and performance targets.</li><li>Contribute to a positive team environment through collaboration and continuous improvement.</li></ul>Qualifications and Requirements<ul><li>Native-level fluency in one of the following languages French, Japanese or English</li><li>Residence in Istanbul is preferred, with a valid work and/or residence permit.</li><li>Strong communication skills, customer orientation, and attention to detail.</li><li>Prior experience in a call center or customer service environment is an asset.</li></ul>What We Offer<ul><li>Competitive remuneration package with performance-based incentives.</li><li>A professional and inclusive work culture that values excellence and integrity.</li><li>Opportunities for continuous learning, career advancement, and professional development.</li></ul>Application Process Interested candidates who meet the above criteria are invited to submit the following documents:<ul><li>Updated CV (resume)</li><li>Contact details (email address and phone number)</li></ul>Qualified applicants will be contacted for further steps in the recruitment process.&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Maa&#351;: 35.000,00TRY - 100.000,00TRY ayl&#305;k

Sales and Marketing Representative

BSH Ev Aletleri Türkiye

<div>
 
 
 Your Responsibilities
 
 
 
 You think it is time for something different? Then you are at the right place! You will be working in an exciting, international environment and contributing personally to the company&rsquo;s success. Expect exciting projects and versatile tasks, such as
 
 
 /Creating the orders coming from customers, following up the backorders of customers and informing the Planning &amp; Purchasing Department.
 
 
 /Providing exceptional service for customers concerning spare part orders and deliveries by responding efficiently, accurately, and courteously on necessary customer transactions through inbound calls, and email correspondence.
 
 
 /Handling customer claims processing
 
 
 /Communicating regularly with internal customers, having periodic meetings with relevant departments and gathering feedbacks about current applications and determining necessary improvements to make
 
 
 /Initiating and implementing new strategies to improve customer service and responsiveness, determining current operations, and generating strategies to further improve the portfolio
 
 
 /Seeking opportunities to increase value by process improvements &amp; optimization proactively, Supporting the development of reports and presentations for meetings , KPI tracking
 
 
 
 
 
 Your Profile
 
 
 
 /University degree preferably in business administration or Industrial engineering
 
 
 /Fluent English is a must both verbal and written
 
 
 /Ability to use problem solving technics, being able to work collaboratively with other departments
 
 
 /Excellent command of MS Office Programs and SAP knowledge
 
 
 /Preferably experienced in customer and order process
 
 
 /Effective time management and planning, rational decision-making, negotiating and influencing skills, analytical work style
 
 
 
 
 
 
 Your Benefits
 
 
 
 / Flexible working hours schemes and diverse career opportunities
 
 
 / Individual development programs and international perspectives
 
 
 / Modern healthcare service
 
</div>

Order and Complaint Management Specialist

Accor

<div>Company Description 
The Grand Tarabya Managed by Accor
As soon as you step inside The Grand Tarabya Managed by Accor, which holds a very special place in Istanbul's history, you will feel the charm of a 100-years-old past, the highest architectural and aesthetic standards, and the splendor inspired by the sparkle of the Bosphorus. From the 4.500 square meter spa area to the panoramic Bosphorus view of 29 residences and 248 rooms, from the magnificent 1.280 square meter ballroom to the restaurants and bars offering an unforgettable gastronomic adventure, The Grand Tarabya Managed by Accor, combines care, elegance, and comfort in every detail. With its doors opening to the Bosphorus, The Grand Tarabya Managed by Accor, will forever hold its place in your memory. 
Job Description 
We are seeking a friendly and empathetic Royal Service Agent (Phone Call Operator) to join our team in Istanbul, T&uuml;rkiye. As a Royal Service Agent, you will be the voice of our company, providing exceptional customer service and support to our valued clients via phone calls. Your role will be crucial in ensuring customer satisfaction and maintaining our reputation for excellence.<ul><li>
Answer incoming customer calls promptly and professionally</li><li>
Listen attentively to customer inquiries, concerns, and feedback</li><li>
Provide accurate information and resolve customer issues efficiently</li><li>
Maintain a high level of customer satisfaction through personalized service</li><li>
Document and update customer interactions in our customer service software</li><li>
Collaborate with team members to address complex customer needs</li><li>
Identify and escalate priority issues when necessary</li><li>
Stay informed about company products, services, and policies</li><li>
Participate in ongoing training to enhance customer service skills</li><li>
Meet or exceed performance metrics and quality standards</li></ul> 

Qualifications 
<ul><li>
Excellent verbal and written communication skills in both English and Turkish</li><li>
Strong active listening and problem-solving abilities</li><li>
Proven experience in customer service or call center environment</li><li>
Proficiency in using customer service software and computer systems</li><li>
Ability to multitask and manage time effectively in a fast-paced environment</li><li>
Patient and empathetic approach to customer interactions</li><li>
High school diploma or equivalent (preferred)</li><li>
Customer service certification (preferred)</li><li>
Flexibility to work various shifts as needed</li><li>
Ability to work on-site in Istanbul, T&uuml;rkiye</li></ul></div>

Royal Service Agent (Phone Call Operator)

Apple

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. 
 
As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple&rsquo;s products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.
 
 
A Technical Specialist also makes sure customers are educated about repair options and Apple products and services. 
 
Description 
Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs. 
 
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. 
 
Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software. 
 
Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple. 
 
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy. 
 
Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor. 
 
Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn. 
 
Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities. 
 
Preferred Qualifications 
You can: 
Demonstrate technical expertise of Apple products and services. 
Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment. 
Navigate customer service issues with care and strong interpersonal skills. 
Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience. 
Work in a fast-paced environment and balance multiple tasks at the same time. 
Work well in a team environment, demonstrating shared responsibility and accountability with other team members. 
Be trusted with sensitive or confidential information, keeping with Apple&rsquo;s core values. 
Be curious and open to learning from others and helping each other grow. 
 
Minimum Qualifications 
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. 
You should also be proficient in the local language, both written and spoken. 
 
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

Teknik Uzman

Explore 768+ Customer service representative in Istanbul this November. Find roles across top companies and apply now to boost your career.