customer service representative

Concentrix

<div><div><div><div><div><b>Location</b></div>
<div>İzmir, T&uuml;rkiye
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2><div>
Join Concentrix Today!</div><h2 class="jobSectionHeader"><b>
Description</b></h2><div>
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.</div><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Essential Functions/Core Responsibilities</b></h2>
<ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul>
<ul><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul>
<ul><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul>
<ul><li>Maintain basic knowledge of client products and/or service</li></ul>
<ul><li>Prepare complete and accurate work including appropriately notating accounts as required</li></ul>
<ul><li>Participate in activities designed to improve customer satisfaction and business performance</li></ul>
<ul><li>Offer additional products and/or services</li></ul>
<ul><li>Track, document and retrieve information in call tracking database</li></ul>
<ul><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Candidate Profile</b></h2>
<ul><li>High school diploma with three to six months of relevant experience preferred</li></ul>
<ul><li>Courteous with strong customer service orientation</li></ul>
<ul><li>Strong computer navigation skills and PC Knowledge</li></ul>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Dependable with strong attention to detail</li></ul>
<ul><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul>
<ul><li>Tolerance for repetitive work in a fast-paced, high production work environment</li></ul>
<ul><li>Ability to work as a team member, as well as independently</li></ul>
<ul><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul>
<ul><li>Ability to rotate shifts, as needed</li></ul>
<ul><li>Based on location and/or program, additional experience/skills may be required</li></ul>
<ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Career Framework Role</b></h2>
<div>
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</div>
<h2 class="jobSectionHeader"><b>
Supplemental Geographical Information</b></h2>
<div>
RECRUITER ENTER THE APPLICABLE LANGUAGE:</div>
<p>
GERMANY - This job description does not apply to employees in Germany.</p>
<p>
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION</p><br>
<p></p>
<p>
PHILIPPINES</p>
<ul><li>Minimum of two years of college education. No prior call center experience is required</li></ul>
<ul><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul><br>
<p></p>
<p>
INDIA</p>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy</li></ul>
<ul><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li></ul>
<ul><li>Confirm customer understanding of the solution and provide additional customer education as needed</li></ul>
<ul><li>Ability to learn including strong problem solving skills</li></ul>
<ul><li>Demonstrate strong probing and problem solving skills</li></ul>
<ul><li>Should be able to handle complex queries</li></ul>
<ul><li>Should be able to resolve customer queries independently</li></ul>
<h2 class="jobSectionHeader"><b>
Disclaimer</b></h2>
<div>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</div>
<p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p>
<p>
Location:</p>
<p>
İzmir</p></div></div></div><div></div>

Customer Service - Turkish

Customer Service - English

<div><div><div><div><div><b>Location</b></div>
<div>İzmir, T&uuml;rkiye
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2><div>
Join Concentrix Today!</div><h2 class="jobSectionHeader"><b>
Description</b></h2><div>
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.</div><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Essential Functions/Core Responsibilities</b></h2>
<ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul>
<ul><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul>
<ul><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul>
<ul><li>Maintain basic knowledge of client products and/or service</li></ul>
<ul><li>Prepare complete and accurate work including appropriately notating accounts as required</li></ul>
<ul><li>Participate in activities designed to improve customer satisfaction and business performance</li></ul>
<ul><li>Offer additional products and/or services</li></ul>
<ul><li>Track, document and retrieve information in call tracking database</li></ul>
<ul><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Candidate Profile</b></h2>
<ul><li>High school diploma with three to six months of relevant experience preferred</li></ul>
<ul><li>Courteous with strong customer service orientation</li></ul>
<ul><li>Strong computer navigation skills and PC Knowledge</li></ul>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Dependable with strong attention to detail</li></ul>
<ul><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul>
<ul><li>Tolerance for repetitive work in a fast-paced, high production work environment</li></ul>
<ul><li>Ability to work as a team member, as well as independently</li></ul>
<ul><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul>
<ul><li>Ability to rotate shifts, as needed</li></ul>
<ul><li>Based on location and/or program, additional experience/skills may be required</li></ul>
<ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Career Framework Role</b></h2>
<div>
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</div>
<h2 class="jobSectionHeader"><b>
Supplemental Geographical Information</b></h2>
<div>
RECRUITER ENTER THE APPLICABLE LANGUAGE:</div>
<p>
GERMANY - This job description does not apply to employees in Germany.</p>
<p>
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION</p><br>
<p></p>
<p>
PHILIPPINES</p>
<ul><li>Minimum of two years of college education. No prior call center experience is required</li></ul>
<ul><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul><br>
<p></p>
<p>
INDIA</p>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy</li></ul>
<ul><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li></ul>
<ul><li>Confirm customer understanding of the solution and provide additional customer education as needed</li></ul>
<ul><li>Ability to learn including strong problem solving skills</li></ul>
<ul><li>Demonstrate strong probing and problem solving skills</li></ul>
<ul><li>Should be able to handle complex queries</li></ul>
<ul><li>Should be able to resolve customer queries independently</li></ul>
<h2 class="jobSectionHeader"><b>
Disclaimer</b></h2>
<div>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</div>
<p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p>
<p>
Location:</p>
<p>
İzmir - T&uuml;rkiye</p></div></div></div><div></div>

Kundenberater Deutsch–Homeoffice

Customer Service - German

SupportYourApp

<div><p><b>Who are we?</b></p><p><b>
SupportYourApp</b> is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world&rsquo;s leading SaaS, software, or hardware solutions?</p><p>
Join our community as a <b>Customer Support Consultant</b> today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let&rsquo;s see what it takes.</p><p><b>
What You Will Do:</b></p><ul>
<li>
Deliver outstanding customer support via phone calls, chats and emails</li>
<li>Build strong and lasting customer relationships</li>
<li>Keep up with evolving tools and technology</li>
<li>Handle sensitive customer data with care and security</li>
<li>Apply the latest and greatest customer happiness practices</li>
<li>Maintain deep understanding of client solutions and meet KPI</li>
<li>Communicate with developers and cross-functional specialists</li>
</ul><p><b>
What you need to succeed in this role:</b></p><ul>
<li>
<b>Excellent Dutch communication skills (at least C1 level for both spoken and written)</b> and English at B2 level</li>
<li>Experience with Google Suite</li>
<li>Experience in customer support for at least 6 months</li>
<li>Tech-savvy</li>
<li>Positive, proactive and responsible attitude</li>
<li>Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps&ndash;download and 40 Mbps&ndash;upload)</li>
</ul><p><b>
Will be a great plus:</b></p><ul>
<li>
Experience in sales</li>
<li>Experience with CRM systems
</li></ul><p><b>Benefits:</b></p><ul>
<li><b>
Fixed schedule: Monday&ndash;Friday, 1 PM&ndash;9 PM, T&uuml;rkiye time</b></li>
<li>Opportunity to cooperate fully<b> remotely</b>
</li><li>Inclusive international environment</li>
<li>Compensation in USD</li>
<li>Rewards for referring friends</li>
<li>Balance between project workload and personal time, but also &ndash; internal health policy</li>
<li>Responsive leadership interested in your development and long-lasting cooperation</li>
<li>Greenhouse conditions for self-development</li>
<li>A culture built on trust, with no time-tracking requirements</li>
<li>The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.</li></ul><p>
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.</p><p>
So if you're a proactive <b>Support Specialist</b> who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!</p><p>
Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.</p><p>
Know someone perfect for the role? Refer them and get rewarded!</p><p><i>
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.</i></p><p><i>
Your personal data will be processed as described in the SupportYourApp </i>Candidate Privacy Notice<i>.</i></p></div>

(fluent Dutch) Customer Support Consultant (Türkiye, remotely)

Eliz Butik

İzmir Narlıdere’de bulunan Eliz Butik mağazamızda, müşteri memnuniyetini ön planda tutarak satış yapacak, güler yüzlü ve dinamik takım arkadaşları arıyoruz.
<br><br>
<b>İş Tanımı:</b><br>
Mağazaya gelen müşterilere ürünler hakkında bilgi vermek ve satış yapmak,
<br>Müşteri ihtiyaçlarını anlayarak uygun ürünleri önermek,
<br>Mağaza düzenini sağlamak ve ürünlerin düzgün bir şekilde sergilenmesini sağlamak,
<br>Kasa işlemlerini gerçekleştirmek,
<br>Stok takibi yapmak ve eksik ürünleri raporlamak,
<br>Müşteri memnuniyetini sağlamak ve şikayetleri çözmek.
<br><br>
<b>Aranan Temel Nitelikler:</b><br>
En az lise mezunu,
<br>Perakende satış alanında deneyimli,
<br>Güçlü satış ve pazarlama yeteneklerine sahip,
<br>İletişim ve ikna kabiliyeti yüksek,
<br>Güler yüzlü, enerjik ve pozitif,
<br>Modayı takip eden,
<br>Takım çalışmasına yatkın,
<br>Esnek çalışma saatlerine uyum sağlayabilecek,
<br>Problem çözme ve karar verme becerileri bulunan,
<br>Detaylara dikkat eden ve düzenli çalışma alışkanlığı olan
<br><br>
Bayan çalışma arkadaşları arıyoruz.

Satış Temsilcisi

<div><b>İş Tanımı</b><p><b><br>
NELER YAPACAKSIN</b></p><p>
Satış Danışmanı olarak, m&uuml;kemmel m&uuml;şteri deneyimi yaratmada &ouml;nemli bir rol oynayacaksın. M&uuml;şterileri karşılayacak, mağazanda onlara rehberlik edecek ve sergilenen &uuml;r&uuml;nlerimiz arasından ihtiya&ccedil; duyduklarını bulmaları i&ccedil;in yardımcı olacaksın. Değerlerimiz doğrultusunda hareket ederek, hem kendi başarına hem de şirketin başarısına katkıda bulunacaksın.</p><p>
Senden beklenenler:</p><ul><li>M&uuml;şterilerin bilin&ccedil;li se&ccedil;imler yapmalarına yardımcı olmak i&ccedil;in moda ve &uuml;r&uuml;n bilgini paylaşmak.</li><li>M&uuml;şteri Sadakat<b> </b>programını (Hello Member) aktif olarak tanıtarak, m&uuml;şteri yolculuğunun her adımında ekibinizle işbirliği yaparak olağan&uuml;st&uuml; hizmet sunmak.</li><li>Satış alanının ve arka ofisin doğru stok seviyesine sahip, d&uuml;zenli ve davetkar olduğundan emin olmak.</li><li>Mağazanın a&ccedil;ılış ve kapanışını desteklemek.</li><li>T&uuml;m m&uuml;şteri etkileşimlerinde kendini ve markayı olumlu bir şekilde temsil etmek.</li></ul><p>
<b>KİMLERLE &Ccedil;ALIŞACAKSINIZ</b></p><p>
Mağazalarımız şirketimizin kalbidir, m&uuml;şterilerimizin markamızı doğrudan deneyimlediği yerlerdir. Dinamik Mağaza Ekibinin bir par&ccedil;ası olarak, Satış Danışmanlarından, Departman M&uuml;d&uuml;rlerinden, Mağaza M&uuml;d&uuml;rlerinden ve G&ouml;rsel D&uuml;zenleme Sorumlularından, Kasa Ofis Sorumlusuna kadar her rol, ilham verici ve misafirperver bir ortam yaratmaya katkıda bulunur. Ayrıca, i&ccedil; g&ouml;r&uuml;leri paylaşmak ve birlikte başarıya ulaşmak i&ccedil;in mağazalar arasında iş birliği yaparak B&ouml;lge Ekibiyle bağlantı kuracaksın. Birlikte &ccedil;alıştığın ekiple birlikte, m&uuml;şterilerin kendilerini g&uuml;vende hissetmelerine ve en son trendler ve zamansız stillerle bireyselliklerini ifade etmelerine yardımcı olmakta &ouml;nemli bir rol oynayacaksın. Mağazalarımızdaki m&uuml;şterilerimizle anlamlı bağlantılar kurarak, modayı herkes i&ccedil;in erişilebilir ve s&uuml;rd&uuml;r&uuml;lebilir hale getiriyoruz.</p><p>
<b>SENDEN NELER BEKLİYORUZ</b></p><p><i>
İşte sende beklediğimiz &ouml;zellikler&hellip;
</i></p><ul><li>Moda, perakende veya benzer alanlarda m&uuml;şteri hizmetleri deneyimi tercih sebebi olarak değerlendirilebilir.</li><li>M&uuml;şterilere yardımcı olma tutkusu ve moda veya perakende ile ilgili olmak &ndash; geriye kalanları sana biz &ouml;ğreteceğiz!</li></ul><p><i>
Ve&hellip;
</i></p><ul><li>İş birlik&ccedil;i ve dinamik ortamlarda başarılı.</li><li>İletişimi g&uuml;&ccedil;l&uuml;, yaratıcı, mağazacılık teknolojisiyle &ccedil;alışmaya meraklı, &ouml;ğrenmeye ve gelişmeye istekli.</li><li>Esnek ve eylem odaklı.</li></ul><p><b>
BİZ KİMİZ</b></p><p>
H&amp;M Group, g&uuml;&ccedil;l&uuml; moda markaları ve girişimlerinden oluşan k&uuml;resel bir şirkettir. Amacımız, olağan&uuml;st&uuml; tasarım, uygun fiyatlar ve s&uuml;rd&uuml;r&uuml;lebilir &ccedil;&ouml;z&uuml;mler arasında hi&ccedil;bir taviz olmadığını kanıtlamaktır. Modayı bir&ccedil;ok kişi i&ccedil;in &ouml;zg&uuml;rleştirmek istiyoruz ve m&uuml;şterilerimiz aldığımız her kararın merkezinde yer alıyor.</p><p>
Paylaştığımız k&uuml;lt&uuml;r ve değerlerle birleşmiş binlerce tutkulu ve yetenekli meslektaşımızdan oluşuyoruz. Birlikte, g&uuml;c&uuml;m&uuml;z&uuml;, &ouml;l&ccedil;eğimizi ve bilgimizi kullanarak moda end&uuml;strisini daha kapsayıcı ve s&uuml;rd&uuml;r&uuml;lebilir bir geleceğe taşımak istiyoruz.
</p><p><b>BURADA &Ccedil;ALIŞMAYI NEDEN SEVECEKSİN</b></p><p>
H&amp;M Grup'ta, canlı ve misafirperver bir şirket olmaktan gurur duyuyoruz. &Ccedil;alışanlarımıza d&uuml;nya &ccedil;apında kapsamlı gelişim fırsatlarıyla, cazip avantajlar sunuyoruz.</p><ul><li>
T&uuml;m H&amp;M Grubu markalarında hem mağazalarda hem de &ccedil;evrimi&ccedil;i olarak (H&amp;M, COS, Weekday, Monki, H&amp;M HOME, &amp; Other Stories ve ARKET) %25 personel indirimi.</li><li>
H&amp;M Teşvik Programı HIP. Program hakkında daha fazla bilgi edinin. H&amp;M Incentive Program.</li><li>
Global avantajlarımıza ek olarak, t&uuml;m yerel pazarlarımız farklı rekabet&ccedil;i avantajlar sunar.</li></ul><p><b>
BİZE KATILIN</b></p><p>
Bizim benzersizliğimiz, bir&ccedil;ok şeyin birleşiminden gelir &ndash; kapsayıcı ve işbirlik&ccedil;i k&uuml;lt&uuml;r&uuml;m&uuml;z, g&uuml;&ccedil;l&uuml; değerlerimiz ve b&uuml;y&uuml;me fırsatlarımız. Ancak en &ouml;nemlisi, bizi biz yapan insanlarımızdır.</p><p>
Bu, <b>İzmir Optimum AVM</b>'de bulunan <b>yarı zamanlı bir pozisyondur</b>. Başvurunuzu en kısa s&uuml;rede, ancak en ge&ccedil; <b>4 Ocak 2026</b> g&uuml;n sonuna kadar CV'nizi g&ouml;ndererek yapın. Veri politikaları nedeniyle, yalnızca kariyer sayfası &uuml;zerinden yapılan başvuruları kabul ediyoruz.</p><p>
Birlikte kariyerinizde bir sonraki adımı atalım. Yolculuk burada başlar.
</p><ul><li><i>Mağaza Rollerinin Değerlendirilmesi</i></li></ul><p><i>
Satış Danışmanı pozisyonu i&ccedil;in beklenen y&uuml;ksek başvuru hacmini etkin bir şekilde y&ouml;netmek amacıyla, t&uuml;m mağazalarımızda yetkinlik bazlı işe alım i&ccedil;in &ccedil;evrimi&ccedil;i değerlendirme y&ouml;ntemini kullanıyoruz. Bu, başvuru ve eleme s&uuml;recinizin bir par&ccedil;ası olarak &ccedil;evrimi&ccedil;i bir değerlendirmeden ge&ccedil;eceğiniz anlamına gelir. Yanıtlarınız, H&amp;M Group tarafından belirlenen &ouml;nceden tanımlanmış kriterleri uygulayan bir değerlendirme aracı tarafından puanlanacaktır.</i></p><p><i>
Değerlendirmeden sonra geri bildirimde bulunma ve soru sorma fırsatına sahipsiniz. &Ccedil;evrimi&ccedil;i değerlendirme y&ouml;ntemiyle ilgili herhangi bir zorluk veya endişeniz varsa, recruitment_support@hm.com adresinden alternatif bir değerlendirme y&ouml;ntemi talep edebilirsiniz. Alternatif bir y&ouml;ntemi se&ccedil;mek, pozisyon i&ccedil;in değerlendirilme şansınızı etkilemeyecektir.</i></p><p><i>
Kişisel verilerinizin tarafımızca nasıl işlendiği hakkında daha fazla bilgi i&ccedil;in l&uuml;tfen Gizlilik Politikamızı inceleyin.</i></p><p><i>
** Adil ve eşit bir s&uuml;re&ccedil; y&uuml;r&uuml;t&uuml;yoruz ve bu nedenle bilin&ccedil;siz &ouml;nyargılara neden olabilecek bir &ouml;n yazıyı başvurunuza eklememenizi rica ediyoruz.</i></p></div>

Part Time Satış Danışmanı (İzmir Optimum AVM)

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