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customer service representative

Alghanim INDUSTRIES

Date: 24 Aug 2025
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Long Description Job Summary
 The Customer Service Representative is responsible for improving the quality of services provided at Alghanim business functions. The job roles focused on taking preventative measures to deal with customers’ concerns and issues, being proactive prior to occurrence of problems and complaints. It also focuses on gently handling abused customers and defusing customer’s anger, demonstrating thoroughness in solving problems with great follow-up, the job roles also include demonstrating great knowledge of specialization of different Alghanim domains and functions.
 Job Responsibilities
 Answers customers’ queries
 Understands and fulfil customer needs and requirements.
 Maintains positive attitude during customers’ interactions.
 Ensures sales activities are handled in line with Alghanim policy.
 Supports in solving customer concerns/complaints.
 Works in coordination with Section Heads to provide excellent customer service.
 Keeps all company information including sales figures strictly confidential
 Follows Alghanim policies and guidelines
 Demonstrates high problem solving skills
 Practices high knowledge of Alghanim major functions and responsibilities
 Follows-up on pending customer issues with effective use of computer applications and telephone etiquette.
 Being aware of business KPIs and objectives
 Being aware of all in-store promotions, such as discounts, credit, free coupons, raffle draws and etc…
 Contributes to cost control and minimizing theft measures
 
Candidate Requirements
 2-3 years of experience,
 Strong English and Arabic language capabilities
 Strong communication, presentation and interpersonal skills
 Solving problem skills
 
Education Bachelor’s Degree

Customer Service Representative

BLS International Services

Job Summary:We are seeking a motivated Customer Service Executive to join our team. The ideal candidate will provide exceptional service to prospective customers, ensuring a seamless experience from appointment slotting to application submission.Job Description<ul><li>Handling the complete procedure of passport and visa application as per the standards of Mission. &middot;</li><li>Answering queries of all applicants and guiding applicants on rules and regulations. &middot;</li><li>Communicating and guiding applicants in a polite and helpful manner. Responsible for data entry without errors. &middot;</li><li>Constantly updating self on product knowledge.</li><li>Guiding applicants on the process. &middot;</li><li>Cash handling and reporting accurately. &middot;</li><li>Flexible to work in different location and shift timings.</li></ul>Mandatory experience / skills / qualification<ul><li>Excellent communication and interpersonal skills. &middot;</li><li>Must be a graduate &middot;</li><li>Experience of customer service for a year minimum. &middot;</li><li>Flexible in working hours and locations. Working hours will be double shift or Single shift depending on the location. &middot;</li><li>Should be a team player</li><li>Speak Arabic will be an added advantage</li><li>Typing speed should be a minimum of 30 words per minute (W.P.M).</li><li>Local hire only (Transferable Visa)</li></ul>Interested candidates may send their CVs to Feroz.hamid@blsinternational.netJob Type: Full-timePay: KD250.000 - KD290.000 per monthApplication Deadline: 31/08/2025 Expected Start Date: 28/08/2025

Customer Service Executive

Date: 25 Aug 2025
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Job Summary
 To ensure a smooth, efficient, honest and accurate payment handling procedures for customers. The job roles include counting cash money, handling credit/debit card payments, and the sales of gift cards and Telly cards at the POS terminal. Guiding customers to delivery area/handing-over purchases to customers with highlighting refund & exchange policy.
 Job Responsibilities
 Customer Service
 
Acknowledges customers with greeting and smiling
 Being constantly presentable, pleasant and friendly
 Identifies & fulfils customer needs
 Ensures all customers are treated equally with respect
 Assists customers with packing when necessary/guides customer to delivery area
 Takes extra care in handling customers’ purchases
 Provides customers with accurate information
 Ensures customer’s info. updated and offers forwarding invoices via email
 Explains return & exchange policy
 
Sales
 
Obtains excellent and updated knowledge of all products & services
 Being aware of all in-store promotions; discounts, credit, coupons and etc…
 Promotes gift cards with focus on customer benefits
 Promotes warranty programs highlighting its benefits to customers (if applicable)
 Promotes Telly cards explaining features, options and benefits
 
Operations
 
Expedites customer payments effectively in an efficient manner
 Applies all POS procedures as instructed by store management.
 Maintains cash desk / packing area always clean and tidy
 Follows organizational rules and regulations / Policy & Procedures
 Follows company’s safety and security procedures
 Handles cash/credit payments and accurately counts customers’ money
 Counts and balances cash, credit slips, vouchers and coupons with total sales transactions at the end of the shift
 Masters computer applications in finalizing customers’ payments
 
Candidate Requirements
 Overall 1+ years of experience
 Good English language
 Good communication skills
 
Education Bachelor’s Degree

Cashier

Closet Hawally

<ul><li>Our company is seeking to hire Sales Representatives who are interested in the high performance automotive parts industry. Kindly check below the job details.</li></ul>KEY DUTIES &amp; RESPONSIBILITY:<ul><li>Assist customers with product inquiries and sales.</li><li>Facilitate sales process from quotation, sales order to invoicing.</li><li>Communicate with customers and identify their needs to achieve satisfaction.</li><li>Negotiate/close deals and handle complaints or objections.</li><li>Achieve allocated sales target.</li><li>Evaluate customer needs and identify selling possibilities.</li><li>Handle warranty claims.</li><li>Assign installations to the Mechanics team and follow-up on job cards.</li></ul>REQUIREMENTS:<ul><li>Basic Automotive knowledge.</li><li>Arabic native language</li><li>Speaks and writes English.</li><li>Computer Literacy.</li><li>2 years minimum experience in Sales or Customer Service.</li><li>Join date: Immediately (preferable).</li><li>Visa 18 transferable</li></ul>Job Type: Full-timeJob Type: Full-time

Salesman

مجموعة الطاير

<div>Armani Fashion, The Avenues Mall 
 About Us
As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world&rsquo;s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few! 
About the Role 
Deliver excellent customer service through: Identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty. 
What You&rsquo;ll Be Doing 
Functional Roles &amp; Responsibilities<ul><li>
Welcome and greet every customer in a warm and friendly manner &amp; demonstrate excellent customer service at all times.</li><li>
Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale</li><li>
Receive cash or payment in any authorized modes from customers, issue receipts/ bills against their purchase and provide professional cash point service.</li><li>
Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.</li><li>
Demonstrate and maintain product knowledge, fashion trends, instore promotions at all times.</li><li>
Maintain personal grooming standards as advised by the Store Manager.</li><li>
Maintain clean and organized display, fitting rooms and stock areas.</li><li>
Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels.</li><li>
Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.</li><li>
Recruit customers for the database, accurately entering their details on the POS system.</li><li>
Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.</li></ul>
About You 
Education/Certification and Continued Education<ul><li>
High School qualification</li></ul>
Years of Experience<ul><li>
3 to 4 years retail sales or customer service experience</li></ul></div>

Sales Consultant

MyHome App

Our customer support team works for our customers&mdash; not for us. In other words, you're always concerned about how you can a customer happy. You'd be surprise to know what we're willing to do to ensure our customers are satisfied.We often call our customer support division&mdash; &quot;The Central Kitchen&quot; because everything flows through this unit. The best members in our team served time within our customer support division.What we expect from you: <ul><li>Assist customers via calls, emails, and chats.</li><li>Update records on company's ERP and CRM.</li><li>Maintain target KPI and ensure customer satisfaction.</li><li>Collaborate with operations ensuring order fulfillment.</li></ul>Who we are looking for:<ul><li>Entrepreneurial&mdash;owner mentality.</li><li>2+ years experience in customer service.</li><li>Team player&mdash;effectively communicate with other teams.</li><li>Critical/ Analytical thinker&mdash;quickly understand problems and solve them.</li><li>Fluent in English and Arabic&mdash; spoken and written.</li></ul>What we will provide:<ul><li>Any necessary hardware/ software for you (laptop, phone, headset, etc).</li><li>Extensive training on procedures and policies.</li><li>Paid courses for personal development if desired.</li></ul>Working hours:<ul><li>As per Kuwait labor laws: 8 hours per day or 48 hours per week.</li><li>Shift-based and overtime is available (official holidays/ peak-hours).</li><li>1-hour break as per Kuwait labor laws.</li></ul>Job Type: Full-timePay: KD250.000 - KD300.000 per monthApplication Question(s):<ul><li>What is special about you? In other words, why do you think you're the best fit for this position? (We read every response).</li></ul>Experience:<ul><li>customer service: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Arabic (Required)</li></ul>

Customer Support Representative

eyewa

Trendy, fun and accessible, eyewa (https://eyewa.com) is the Middle East's number one online eyewear store now moving to an omnichannel model. We offer the best brands of color contact lenses, corrective contact lenses, sunglasses, and eyeglasses in the region. eyewa is the one stop solution for all your eyewear needs and it is affordable!! Our culture is fast-paced and ambitious. Our people are our strength and we have a team of diverse, smart thinkers who are encouraged to think creatively and empowered to turn their ideas into actions. To support our ambitious growth, we are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking to eyewa and play a part in driving the company forward on its truly exciting journey.We are hiring a Sales Advisor. This role will report directly to the Store Manager and will own all responsibilities relating to the treatment and care of eyewa customers.You will be responsible for:&#9679; Utilize all available store resources to meet or exceed store and individual sales targets and KPI targets.- ATV - inspiring customers across categories and upselling any product. - Conversion - showing exceptional brand awareness and welcoming customers at the store entrance. - UPT - promoting our brand to consumers by inspiring them to purchase more of our products. &#9679; Use the Eyewa GUEST EXPERIENCE to set a standard for customer service, by meeting/exceeding expectations. &#9679; Being well groomed by adhering to Eyewa uniform policies and standards. &#9679; Introducing Eyewa Exclusive In House Brands to customers with confidence by seeking knowledge and sharing with peers. &#9679; Educating your peers on how to improve their customer service behaviors by sharing your own experiences. &#9679; Promoting the brand culture and living the Eyewa Values by continuously demonstrating them and inspiring others to do the same. &#9679; Executing and maintaining the store's VM standard based on the brand's guidelines. &#9679; Complete cash register transactions efficiently, accurately and fast - invoices, refunds and exchanges. &#9679; Maintaining effective customer data management so that brands/stores can build customer loyalty.&#9679; Performing the opening and closing procedures of the store in accordance with established procedures.&#9679; Straighten, arrange, stock and dust off merchandise, maintain shelving areas as directed by management and participate in the designing of displays in windows and on tables.&#9679; Taking delivery of stock and entering the received stock into the system as soon as it arrives.&#9679; Communicating with the Store Manager regarding stock availability and specific store requirements.&#9679; Following the procedures and policies of the brand to minimize stock losses on the sales floor and in the stockroom.&#9679; Conducting and initiating daily stock counts to maintain a balanced inventory report. &#9679; Resolving customer complaints in a timely manner, and coming up with creative solutions for complex problems.You will be:&#9679; 0-1 years experience in a Retail/ Customer Service / Hospitality environment. &#9679; Flexibility to work shifts / retail hours &#9679; Ability to execute store operations, focusing on selected functional areas. &#9679; Confident communicator who excels in verbal communication. &#9679; An enthusiastic self-starter with a can-do attitude. &#9679; Being confident in your abilities to take responsibility for the floor in the absence of a supervisor or manager. &#9679; A person who enjoys training new employees and assisting with store onboarding and inductions. &#9679; Someone who is collaborative, productive and is respectful towards fellow team members. &#9679; Passionate about learning and seeking ways to improve on a personal and professional level.&#1606;&#1608;&#1593; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;: &#1583;&#1608;&#1575;&#1605; &#1603;&#1575;&#1605;&#1604;&#1575;&#1604;&#1585;&#1575;&#1578;&#1576; &#1575;&#1604;&#1605;&#1583;&#1601;&#1608;&#1593;: KWD&#1635;&#1637;&#1632;&#1643;&#1632;&#1632;&#1632;&nbsp;&#1604;&#1603;&#1604; &#1588;&#1607;&#1585;

Sales Advisor - Kuwait (Hawally)

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