customer service representative

Reed

An exciting opportunity for a passionate, customer-driven individual to join the team. Known for imaginative, colourful hand-drawn prints, creations include home furnishings, scarves, and accessories to spark the imagination. This individual will need to be professional, proactive and dedicated to providing a luxury service, with our customer at the forefront. This person will report to our CEO, and be based near Liverpool Street. Key Responsibilities: Customer Care • Be the first point of contact and consistently deliver an exceptional customer experience • Address customer enquiries through a number of channels including phone, email, live chat and social channels, working within the brand guidelines • Take a proactive approach, anticipating and preventing any barriers to a totally seamless customer experience, whilst anticipating future needs of the customer • Act as the customer advocate within the business, escalating issues where needed and providing customer feedback to the relevant commercial and operational teams • Convey a solution-focused message to the customer at all times • Liaise with external partners and suppliers to expedite issues that are raised by customers • Achieve and exceed productivity and KPI's without compromising the delivery of exceptional customer service • Strive to improve customer service and knowledge through regularly sharing customer feedback within the EJS team • Develop and nurture relationships with our VIP clients, offering a personalised service E-commerce/ Order Management - Place relevant orders with our suppliers daily - Manage work flow on our internal platforms - Manage customer orders on Shopify - Work with our shipping partners to ensure a smooth delivery process - Regularly communicate with our fulfilment centre Additional/Shared Responsibilities - Act as a company representative at seasonal retail events, assist at photoshoots when necessary - Assist with the wholesale admin function of the business, supplying goods to retailers such as Harrods and Liberty - General office upkeep and administrative tasks - Weekly, monthly and quarterly reporting on Customer Service KPIs THE IDEAL CANDIDATE Is someone who has: • Worked in a customer care environment, preferably in the ecommerce luxury retail sector • A customer centric approach in all your work • Demonstrable experience in providing exceptional customer service • Passion and desire to work proactively, offering an exceptional experience • Ability to learn quickly and absorb extensive information on our brand and product offerings • Technical agility in learning and using multiple applications and systems; ability to multi-task on a daily basis between systems • Excellent written and verbal communication skills; including attention to detail and use of excellent spelling and grammar as well as the ability to build relationships with customers • Interest in luxury design / interiors / and a passion for the brand Extra brownie points: • Experience with Shopify • Experience with CRM platforms • Proficient using Apple Mac computers Key traits you might have: • Self-motivated, high energy level, with passion to take ownership, accountability and initiative in exceeding business, team and individual goals • Meticulous attention-to-detail and proactive approach to work

Customer Services & Studio Administrator for a Luxury E commerce Brand

Zachary Daniels

Customer Service Assistant - Willesden Salary: £30,000 + 12% bonuses (£33,600) + BenefitsLocation: Brent Cross Shifts: Excellent work life balance - no evenings or extended hours at weekends. You'll work a mix of early (8:00-4:30) and late (9:30-6:00) shifts Monday to Friday, with weekends shared on rotation - typically one full weekend off every two or three weeks. Weekend hours are 8:30-5 on Saturdays and 9:00-4:30 on Sundays. Days off are always scheduled in lieu when you work weekends. We're looking for an ambitious Customer Service Assistant to join a customer-focused site, supporting daily operations and helping drive sales performance. What's on Offer: <ul> <li>£30,000 basic salary + bonus + benefits</li><li>Private health cover after 1 year</li><li>EAP and Perkbox access</li><li>Enhanced sick pay (5-20 days based on service)</li><li>Birthday gift after 3 years; extra day off on your birthday after 5 years</li><li>Christmas hamper/voucher (£150) after 5 years + annual Christmas party</li><li>Long-term recognition and development opportunities</li></ul> What You'll Do: <ul> <li>Deliver outstanding service and sales results</li><li>Support store operations including security, stock control, and administration</li><li>Convert customer enquiries into rentals and additional sales</li><li>Maintain a safe, compliant, and well-presented facility</li></ul> What You'll Bring: <ul> <li>Experience in retail, sales, or customer service (supervisory experience desirable)</li><li>Confident communicator with strong organisational skills</li><li>Proactive and customer-focused with a commercial mindset</li><li>Reliable, self-motivated, and team-oriented</li></ul> If you're ready to take the next step in your career and lead by example in a customer-driven environment, we'd love to hear from you. BBBH34619

Customer Sales Assistant

Customer Service Assistant - Brent Cross Salary: £30,000 + 12% bonuses (£33,600) + BenefitsLocation: Brent Cross Shifts: Excellent work life balance - no evenings or extended hours at weekends. You'll work a mix of early (8:00-4:30) and late (9:30-6:00) shifts Monday to Friday, with weekends shared on rotation - typically one full weekend off every two or three weeks. Weekend hours are 8:30-5 on Saturdays and 9:00-4:30 on Sundays. Days off are always scheduled in lieu when you work weekends. We're looking for an ambitious Customer Service Assistant to join a customer-focused site, supporting daily operations and helping drive sales performance. What's on Offer: <ul> <li>£30,000 + benefits</li><li>Private health cover after 1 year</li><li>EAP and Perkbox access</li><li>Enhanced sick pay (5-20 days based on service)</li><li>Birthday gift after 3 years; extra day off on your birthday after 5 years</li><li>Christmas hamper/voucher (£150) after 5 years + annual Christmas party</li><li>Long-term recognition and development opportunities</li></ul> What You'll Do: <ul> <li>Deliver outstanding service and sales results</li><li>Support store operations including security, stock control, and administration</li><li>Convert customer enquiries into rentals and additional sales</li><li>Maintain a safe, compliant, and well-presented facility</li></ul> What You'll Bring: <ul> <li>Experience in retail, sales, or customer service (supervisory experience desirable)</li><li>Confident communicator with strong organisational skills</li><li>Proactive and customer-focused with a commercial mindset</li><li>Reliable, self-motivated, and team-oriented</li></ul> If you're ready to take the next step in your career and lead by example in a customer-driven environment, we'd love to hear from you. BBBH34619

Customer Service Assistant

SALESAMP LIMITED

ClientOur client is a rapidly growing Series A funded Green-Tech SaaS business. With offices spanning mainland Europe and the UK they're currently in hyper-growth mode and disrupting the logistics space. This business offers an unparalleled software solutions built around sustainability and efficiency savings.EnvironmentCulture is everything here. As they're planning to double in size over the next 12 months having opened new markets (including France, Netherlands and the US) it's vital they hire future leaders they can build teams around. As a result their looking for individuals who share their passion for sustainability! With an embedded and deep rooted culture, stemming from their CEO, they're looking for creative thinkers, who can adapt to the ever-changing life that is start up and want to join them on their mission!RoleOur client is seeking a Customer Support Officer to join their London-based team. The successful candidate will act as the first point of contact for customers, ensuring they receive professional and effective assistance through a modern cloud-based software platform. The role combines hands-on customer interaction, problem-solving, and collaboration with internal teams to enhance the overall user experience.Key responsibilities include:<ul><li>Responding to customer queries through chat and other communication channels, providing clear and efficient support.</li><li>Using tools such as Intercom to manage conversations, track issues, and maintain a positive customer journey.</li><li>Translating technical or complex information into simple, customer-friendly explanations.</li><li>Investigating reported issues, identifying root causes, and liaising with engineering or onboarding teams to resolve them.</li><li>Acting as a customer advocate by relaying insights and feedback to improve products and internal processes.</li><li>Building deep product knowledge to become a trusted expert for end users.</li><li>Recognising recurring issues or trends and contributing to long-term service improvements.</li><li>Assisting the onboarding team with data management, including uploading client details, rate structures, and fleet information.</li></ul>Experience Required<ul><li>Proven experience in SaaS - customer service, support, or a similar role.</li><li>Strong written and verbal communication skills in English; additional European languages are an advantage.</li><li>Familiarity with Intercom or similar customer support software is highly desirable.</li><li>Strong organisational and multitasking skills, with the ability to handle multiple queries efficiently.</li><li>A proactive approach to learning and understanding new systems and digital tools.</li><li>Comfortable working in a fast-paced, evolving environment within a growing business.</li><li>Tech-savvy and confident using web-based platforms or SaaS products.</li></ul>Benefits<ul><li>Competitive salary and benefits package.</li><li>Clear opportunities for professional development and career progression within a scaling international company.</li><li>Hybrid work model offering a mix of office and remote flexibility (2-3 days per week in the London office).</li><li>A supportive, collaborative culture that values curiosity, initiative, and continuous learning.</li><li>Regular team events and company activities designed to foster engagement and connection</li><li>Enhanced parental leave</li><li>10% company match pension </li><li>Regular socials</li><li>Stock options </li></ul>

Customer Support Officer

Branch Sales Negotiator - BSS Kings Cross, London We are BSS, proudly part of Travis Perkins plc. With over two centuries of experience leading our industry, we've developed our early foundations into a diverse network of specialist brands, providing an unrivalled level of customer service from over 1,400 branches across the UK. As a nationwide business, high-performance benchmarks are regularly set - and regularly beaten. We give our best, to be the best. Pushing ourselves to be bold in the pursuit of innovative solutions that can drive customer experience, profitability, and employee satisfaction. We share our knowledge, understanding that we are better when we come together and embrace what makes us, us. But primarily, we care. We care for our customers. We care for our colleagues. And we care for you - our applicants. We are now welcoming an outgoing and confident Branch Sales Negotiator to deliver fantastic service to our customers at BSS Kings Cross in London. What you will do Working within our in-branch Sales office within a team of four, you'll be separate from the general day-to-day branch operation as you drive to maximise your market share and strengthen your existing customer relationships. As a first point of contact for off-site customers, you'll represent our business with positivity and energy through phone and email communications as you support our customers with resolving their current and future needs. As a Branch Sales Negotiator, you'll play a crucial role in the ongoing success of this busy branch, securing the business pipeline that keeps BSS at the pinnacle of our industry. There are no set individual targets or commissions for this role, though you will be eligible for an annual bonus should your branch meet its overall performance target! Who we are looking for Ideally you will have previous experience in a similar phone-based Sales role with great customer service skills and able to relate to a range of different people. Self motivated, enthusiastic and organised, you will also have good numerical skills. Full product training will be provided, so don't worry if you're not from our industry - we believe that attitude is everything! About us BSS Industrial - we are a leading distributor of heating, pipeline, process and mechanical services equipment to the Building Services and Industrial sectors. Established over 110 years ago, we became a part of the Travis Perkins Group in 2010 and now have more than 60 BSS branches, along with a National Distribution Centre at Lutterworth in the East Midlands and a National Tube Distribution Centre in Coventry. We have a wealth of experience in our people - technical support, customer care, product engineering and design along with our market leading own brand - BOSS. Get to know us here! We're driving to become a truly inclusive employer. We want everyone to be at their best and it's our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves. You be you, it makes us, us.

Branch Sales Negotiator

Lorien

<ul> <li>Retail Sales Assistant - Luxury Brands</li><li>Location: Bond Street, London</li><li>Hourly Rate: £14.05</li><li>Working Hours: Full-time (shift pattern to include weekend work)</li><li>Role Overview: Sales Assistant, Peak Season</li><li>Experience/Skills Required:</li></ul> <ul> <li> <ul> <li>Minimum 1 year of sales experience (luxury retail preferred but not essential)</li><li>Excellent customer service skills</li><li>Strong clientele background</li><li>Great interpersonal skills</li><li>Flexible, dynamic, and a strong team player</li></ul> </li></ul> <ul> <li>Interview Format held on-site</li></ul> Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Retail Sales Assistant - Luxury Retail Brands

Burgh Recruitment Ltd

Financial Services AdministratorLocation: RemoteSalary: Up to £40,000 (DoE)Working as part of the team at an Appointed Representative of St. James's Place Plc. An excellent opportunity has arisen for a professional Financial Services Administrator. You will be part of a fast-paced team managing the work generated by the Partner and offering support as required. This business is well established and highly successful. You will be employed by the Practice.The Role: Financial Services Administrator<ul><li>You will be providing a high level of technical and administrative support while maintaining an excellent level of customer service to clients of the Practice</li><li>You will be a point of contact for clients and third parties dealing with general enquiries</li><li>You will be responsible for business submission using bespoke software</li><li>You will need to ensure that business obtained is being processed in a timely way</li><li>Due to the nature of the business, tasks must be completed within a timely manner. </li></ul>You will be expected to have the knowledge to undertake this role, but training can be given in some areas, and you will have the opportunity to progress within the SJP Accreditation frameworkThe Person: Financial Services AdministratorThis is an interesting and challenging role that would suit a confident, numerate and professional individual who enjoys using their initiative and who has a 'can do' working style. <ul><li>You will have been working in Financial Services for several years and have good all-round knowledge which you are looking to expand and develop</li><li>You have excellent IT and communication skills, are highly organised and can make decisions</li><li>Ideally, you have used the CRM Salesforce</li><li>You are a self-starter and able to work with little or no supervision</li><li>It is essential that as a Senior Administrator you are confident in dealing with third parties and can work with total discretion.</li><li>A relevant qualification such as the FPC or progress towards the Level 4 Diploma would be an advantage but is not essential.</li></ul>St. James's Place plc (SJP) is a leading, a highly regarded FTSE 100 Wealth Management company which distributes a range of Investment and Retirement products and financial solutions to a High Net Worth client base. SJP has funds under management in excess of £198.5bn. This business is well established and highly successful. Please note that this Partner Practice will conduct a standard Financial and Identity check on any candidates who are offered a role within this Practice.When applying for this role, you will be directed to the application site of Burgh Recruitment. Please ensure you tick the Privacy Policy box and click the green 'apply to this job' at the bottom of the application page. Once your application is completed, you will receive a confirmation email from Burgh Recruitment.

Financial Services Administrator

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