customer service representative

Honeywell

<div>
 
 Job Description
 
 
 
 As a Customer Experience Professional here at Honeywell, you will be responsible for engaging with customers to recover cores and managing the billing process for late returns. This role is vital in maintaining customer satisfaction while ensuring that our business operations remain efficient and effective. Your attention to detail, strong communication skills, and ability to work under pressure will be key to your success in this role. You will report directly to our Customer Experience Supervisor, and you'll work out of our Bangalore location. In this role, you will impact the customer experience by providing exceptional service and support during critical situations.
 
 
 
 Responsibilities
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 <ul>
 <li>
 Develop and maintain strong relationships with customers, acting as the primary point of contact regarding core recovery.
 </li>
 <li>
 Proactively communicate with customers regarding the status of their cores and any outstanding returns via email and call
 </li>
 <li>
 Assist customers with inquiries related to core returns and billing issues, providing exceptional service at all times.
 </li>
 <li>
 Identify and escalate issues related to non-return or late returns of cores to appropriate internal stakeholders
 </li>
 <li>
 Send billing notifications to customers for late core returns in accordance with company policies.
 </li>
 <li>
 Ensure accurate and timely invoicing of late fees.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 YOU MUST HAVE
 
 
 
 <ul>
 <li>
 Skills:
 </li>
 <ul>
 <li>
 Strong communication and interpersonal skills, with the ability to build rapport with customers.
 </li>
 <li>
 Excellent organizational skills and attention to detail.
 </li>
 <li>
 Proficiency in customer service software and Microsoft Office Suite (Excel, Word, Outlook).
 </li>
 <li>
 Problem-solving skills and the ability to manage conflicting priorities effectively.
 </li>
 </ul>
 <li>
 Attributes:
 </li>
 <ul>
 <li>
 A customer-centric mindset with a passion for delivering high-quality service.
 </li>
 <li>
 Ability to work independently as well as collaboratively in a team environment.
 </li>
 <li>
 Positive attitude and resilience in handling challenging conversations with customers.
 
 </li>
 </ul>
 </ul>
 
 WE VALUE
 
 
 
 <ul>
 <li>
 Bachelor's degree
 </li>
 <li>
 Experience in the aviation industry or knowledge of aircraft parts
 </li>
 <li>
 Familiarity with order management systems and CRM software
 </li>
 <li>
 Ability to multitask and handle multiple customer inquiries simultaneously
 </li>
 <li>
 Problem-solving skills and ability to think critically
 
 
 </li>
 </ul>
 
 COMPETENCIES AND SKILL SETS
 
 
 
 <ul>
 <li>
 Excellent communication
 </li>
 <li>
 Email writing skills
 </li>
 <li>
 Problem solving
 </li>
 <li>
 Critical thinking
 </li>
 <li>
 Customer calling
 </li>
 <li>
 Relationship building
 </li>
 <li>
 Empathy
 </li>
 <li>
 Data insights
 </li>
 <li>
 Active listening
 </li>
 <li>
 Positive and Vibrant
 </li>
 <li>
 Passionate
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments &ndash; powered by our Honeywell Forge software &ndash; that help make the world smarter, safer and more sustainable.
</div>

Cust Exp Professional

Concentrix

<div>
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
 </li>
 <li>
 Maintain basic knowledge of client products and/or services
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance
 </li>
 <li>
 Offer additional products and/or services
 </li>
 <li>
 Track, document and retrieve information in call tracking database
 </li>
 <li>
 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
 
 
 </li>
 </ul>
 In case you are selected for a Content Moderator role, please note that:
 
 
 <ul>
 <li>
 The nature of the job will include accessing explicit content that includes text, picture, video etc.
 </li>
 <li>
 It will involve content curation, moderation &amp; review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including &amp; not limited to Violence, Extremism, Pornography, &amp; Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual ,social thought process or behaviours.
 </li>
 <li>
 It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client&rsquo;s terms of service
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 Graduate / Undergraduate in any discipline (may vary basis the job requirement)
 </li>
 <li>
 Courteous with strong customer service orientation
 </li>
 <li>
 Strong computer navigation skills and PC Knowledge
 </li>
 <li>
 Ability to effectively communicate, both written and verbally
 </li>
 <li>
 Dependable with strong attention to detail
 </li>
 <li>
 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
 </li>
 <li>
 Tolerance for repetitive work in a fast-paced, high production work environment
 </li>
 <li>
 Ability to work as a team member, as well as independently
 </li>
 <li>
 Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner
 </li>
 <li>
 Ability to rotate shifts, as needed
 </li>
 <li>
 Based on location and/or program, additional experience/skills may be required
 </li>
 <li>
 Confirm customer understanding of the solution and provide additional customer education as needed
 </li>
 <li>
 Demonstrate strong probing and problem-solving skills
 </li>
 <li>
 Should be able to handle complex queries from customer and resolve the same independently
 
 
 </li>
 </ul>
 Disclaimer
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
 
 
 Concentrix (including any employee or any affiliates) or any authorized third party (consultants / agencies / vendors) who assist in recruiting activities ever asked for any recruitment, processing or any other kind of fees in exchange for a job offer, or for any other recruitment related activities.
</div>

Representative, Operations

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 Job Description �The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities �Taking ownership of customer issues reported, solving their problems through by providing resolution. �Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues. �Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams �Ensure SLA are achieved &amp; work proactively to maintain the same. Desired Skill sets �Demonstration of problem-solving skills �Prior experience of providing customer service support in fast paced, high availability, 24X7 environments. �Maintain awareness of latest technologies in the domain
</div>

Engineer - Customer Service Operations

SMC Ltd

<div>
 Planning and execution of processes, activities in Marketing, New product development, Sales &amp; Customer services functions.
 
 
 
 Key Accountabilities/Essential Functions
 
 
 
 <ul>
 <li>
 Assist in preparing market plans and strategies to promote company&rsquo;s products
 </li>
 <li>
 Prepare effective presentations on business development opportunities
 </li>
 <li>
 Inform superiors on identified business opportunities
 </li>
 <li>
 Develop good customer relationship by personal visits, phone call, follow ups, emails etc
 </li>
 <li>
 Maintain strong relationship with customers for future business growth
 </li>
 <li>
 Assist in preparing quotations
 </li>
 <li>
 Work with internal teams to achieve targeted business goals
 </li>
 <li>
 Assist in conducting trade shows &amp; other marketing campaigns
 </li>
 <li>
 Assist in preparing the invoicing &amp; dispatching activities
 </li>
 <li>
 Updation of Sales &amp; Marketing documentation to meet QMS requirements
 </li>
 <li>
 Effectively communicates relevant project information to superiors
 </li>
 <li>
 Regular updation of quote log sheets
 </li>
 <li>
 Updating of sales order in Tally
 
 
 </li>
 </ul>
 
 Other Position Duties
 
 
 
 <ul>
 <li>
 Participate in regular meetings with team and provide periodical reports
 </li>
 <li>
 On need basis, travel to other SMC plants for providing technical support
 </li>
 <li>
 Visit prospective suppliers based on specific project requirements
 
 
 </li>
 </ul>
 
 Technical/Functional Skill Sets
 
 
 
 <ul>
 <li>
 Basic knowledge of plastics engineering and/or medical devices
 </li>
 <li>
 Commercial acumen
 
 
 </li>
 </ul>
 
 Personal Qualities/Characteristics Required For The Position
 
 
 
 <ul>
 <li>
 Good written and communication skills
 </li>
 <li>
 Good presentation skills
 </li>
 <li>
 Good negotiation skills
 </li>
 <li>
 Strong work ethic
 </li>
 <li>
 Strong people management skills
 
 
 </li>
 </ul>
 The above statements are intended to describe the general nature and level of work being
 
 
 performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all
 
 
 
 Responsibilities And Activities Required For The Position.
 
 
 
 This job description will be reviewed periodically as duties and responsibilities change with
 
 
 business necessity. Essential and other job functions are subject to modification.
</div>

Sr. Engineer - Business Development

Sheraton Hotels & Resorts

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25193169
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Sheraton Grand Bangalore Hotel at Brigade Gateway, 26/1 Dr. Rajkumar Road, Bengaluru, Karnataka, India, 560055VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers. Contact appropriate individual or department as necessary to resolve guest requests.
 
 
 Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance. Assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: At least 1 year of related work experience.
 
 
 Supervisory Experience: At least 1 year of supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Relations Executive

Freshworks

<div>
 
 Organizations everywhere struggle under the crushing costs and complexities of &ldquo;solutions&rdquo; that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
 
 
 
 
 
 There&rsquo;s another option. Freshworks. With a fresh vision for how the world works.
 
 
 
 
 
 At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&amp;P Global, and Sony Music, trust Freshworks&rsquo; customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
 
 
 
 
 
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 As an Outbound Sales Representative, you will be responsible for generating new business opportunities and revenue by identifying and prospecting potential customers from the list of accounts ( TAM). You will play a critical role in our sales pipeline by leveraging cold-calling, emails, social outreach, and other strategies to engage with key decision-makers at target companies. Post qualification you will be responsible for driving the sales end to end starting from discovery, driving demo through presales to closing the deal. Your efforts will contribute to the growth of our customer base and drive revenue through high-quality leads and appointments.
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 Pipeline Generation &amp; Territory Ownership
 
 
 
 
 <ul>
 <li>
 Own and grow an assigned territory across ANZ and select ASEAN markets; develop and execute a strategic plan to achieve and exceed quota.
 </li>
 <li>
 Drive 100% outbound-led growth through cold calling, personalized outreach, partner collaboration, and events.
 </li>
 <li>
 Leverage account intelligence tools (LinkedIn Sales Navigator, ZoomInfo, etc.) to identify and engage key decision-makers.
 </li>
 <li>
 Run the entire sales cycle - from discovery and solution demos (alongside solution engineers) to proposal, negotiation, and close.
 </li>
 <li>
 Collaborate closely with Presales, Marketing, and Customer Success teams to deliver seamless customer experiences.
 </li>
 <li>
 Partner with a dedicated BDR to plan, prospect, and grow your patch strategically.
 </li>
 <li>
 Work closely with channel partners, distributors, and resellers to co-create pipeline and expand reach across ANZ and ASEAN.
 </li>
 <li>
 Maintain accurate CRM hygiene in Salesforce - tracking outreach, pipeline progression, and deal insights.
 </li>
 <li>
 Consistently meet and exceed monthly and quarterly sales and pipeline targets.
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 </li>
 <li>
 3-8 years of SaaS sales experience, with at least 2 years selling into the ANZ and/or ASEAN market.
 </li>
 <li>
 Proven success in outbound-led, full-cycle sales environments.
 </li>
 <li>
 Strong command of cold calling, discovery, and consultative selling techniques. Must be familiar with BANT and MEDDPICC frameworks.
 </li>
 <li>
 Familiarity with sales tools such as Sales Navigator, ZoomInfo, Lusha, and CRM systems (preferably Salesforce).
 </li>
 <li>
 Excellent communication and presentation skills, with the ability to engage C-level stakeholders.
 </li>
 <li>
 Self-starter with strong time management, resilience, and ownership mindset.
 </li>
 <li>
 Comfortable working in-office and aligned to ANZ hours (4:00 AM &ndash; 1:00 PM IST).
 </li>
 <li>
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 
 What&rsquo;s in it for You
 
 
 
 
 <ul>
 <li>
 Run your territory end-to-end &mdash; complete ownership to plan, execute, and grow your book of business.
 </li>
 <li>
 Sell products customers love &mdash; Freshworks solutions offer fast time-to-value, high adoption, and proven ROI.
 </li>
 <li>
 Collaborative ecosystem &mdash; a dedicated BDR and partner network to accelerate pipeline growth.
 </li>
 <li>
 Market opportunity &mdash; ANZ and ASEAN are high-growth regions with strong brand momentum and whitespace to capture.
 </li>
 <li>
 Performance-driven rewards &mdash; competitive compensation and uncapped commissions.
 </li>
 <li>
 Transparent, empowering culture &mdash; where consistency, curiosity, and accountability are celebrated.
 </li>
 <li>
 Leadership visibility and career growth &mdash; your performance is recognized and your voice matters.
 </li>
 </ul>
 
 
 
 
 
 At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
</div>

Senior Account Executive - Inside Sales - Outbound (ANZ)

Google

<div>
 Note: By applying to this position you will have an opportunity to share your preferred working location from the following:
 
 Mumbai, Maharashtra, India; Bengaluru, Karnataka, India
 
 .
 
 Minimum qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent practical experience.
 </li>
 <li>
 10 years of experience with quota-carrying cloud or software sales, or account management at a B2B software company.
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 Experience working with, and leading, cross-functional teams and partners in implementations and agreements.
 </li>
 <li>
 Experience with legal agreements, working with procurement, legal, and business teams.
 </li>
 <li>
 Experience working with customer engineers and customers' technical leads to inventory software estate, define migration plans, and build migration business cases.
 </li>
 <li>
 Experience developing C-level relationships and influencing executives.
 </li>
 <li>
 Experience prospecting, or building customer relationships and engaging with accounts, promoting a portfolio of products at C-level.
 
 
 </li>
 </ul>
 
 About The Job
 
 
 
 The Google Cloud Platform team helps customers transform and build what's next for their business &mdash; all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers &mdash; developers, small and large businesses, educational institutions and government agencies &mdash; see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
 
 
 As a Field Sales Representative (FSR), you will manage the growth strategy for accounts. You will build on existing relationships, establish relationships in new areas, and act as a business partner to understand customer's challenges and goals. You will advocate the innovative power of products and solutions to make organizations more productive, collaborative, and mobile. Google Cloud's unique capabilities empower large conglomerates to address critical needs in growth, and global expansion, while also offering advanced technologies that drive differentiation, customer acquisition, and business growth acceleration.
 
 
 Google Cloud accelerates every organization&rsquo;s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google&rsquo;s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Lead prospecting and acquisition of new logos, create and build customer relationships, and serve as a trusted advisor on their technology and business decisions.
 </li>
 <li>
 Become an expert on the customers' business, including their SaaS product portfolio, technology strategy, growth plans, business drivers, financial structure, customer base, vertical market offering, and engaged landscape.
 </li>
 <li>
 Lead account strategy to develop business growth opportunities, and work cross-functionally with multiple teams and Google partners, to maximize business impact within startup customers.
 </li>
 <li>
 Manage business cycles, present to C-level executives and negotiate terms.
 </li>
 <li>
 Drive business development, own operational excellence, forecast, and achieve goals by leading customers through the entire business cycle.
 
 
 
 </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>

Field Sales Representative, Cloud

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