customer service representative

Concentrix

<div>
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)
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 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
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 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
 </li>
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 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
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 Maintain basic knowledge of client products and/or services
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 Prepare complete and accurate work including appropriately notating accounts as required
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 Participate in activities designed to improve customer satisfaction and business performance
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 Offer additional products and/or services
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 Track, document and retrieve information in call tracking database
 </li>
 <li>
 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
 
 
 </li>
 </ul>
 In case you are selected for a Content Moderator role, please note that:
 
 
 <ul>
 <li>
 The nature of the job will include accessing explicit content that includes text, picture, video etc.
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 <li>
 It will involve content creation; moderation &amp; review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including &amp; not limited to Violence, Extremism, Pornography, &amp; Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
 </li>
 <li>
 It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client&rsquo;s terms of service
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 Graduate / Undergraduate in any discipline (may vary basis the job requirement)
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 0 to 3 years of relevant experience
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 <li>
 Courteous with strong customer service orientation
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 Strong computer navigation skills and PC Knowledge
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 Ability to effectively communicate, both written and verbally
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 <li>
 Dependable with strong attention to detail
 </li>
 <li>
 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
 </li>
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 Tolerance for repetitive work in a fast-paced, high production work environment
 </li>
 <li>
 Ability to work as a team member, as well as independently
 </li>
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 Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
 </li>
 <li>
 Ability to rotate shifts, as needed
 </li>
 <li>
 Based on location and/or program, additional experience/skills may be required
 </li>
 <li>
 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 Career Framework Role
 
 
 Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
 
 
 <ul>
 <li>
 Ability to effectively communicate, both written and verbally
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy
 </li>
 <li>
 Clarify customer requirements; probe for and confirm understanding of requirements or problem
 </li>
 <li>
 Confirm customer understanding of the solution and provide additional customer education as needed
 </li>
 <li>
 Ability to learn including strong problem-solving skills
 </li>
 <li>
 Demonstrate strong probing and problem-solving skills
 </li>
 <li>
 Should be able to handle complex queries
 </li>
 <li>
 Should be able to resolve customer queries independently
 
 
 </li>
 </ul>
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
 
 
 NOTICE: Recruitment Fraud Alert
 
 
 
 Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.
 
 
 
 
 Learn more:
 
 
 https://www.concentrix.com/scam-warning/
 
</div>

Customer Service Representative

JustCo

<div>
 
 
 
 About JustCo:
 
 
 
 
 
 
 
 JustCo is Asia Pacific's leading provider of flexible workspaces for businesses of all sizes seeking flexible work solutions.
 
 
 
 
 
 Founded in 2011 and headquartered in Singapore, JustCo leads Singapore's coworking scene with the largest network, offering close to 50 coworking centres across eight gateway cities in the region.
 
 
 
 
 
 JustCo empowers flexible work across our network of high-quality coworking centres in prime locations, seamlessly integrated with technology to enable our members to work from any of our premises. Beyond flexible workspace solutions, we also strive to be the place that works for all individuals and businesses, revolutionising how people work by providing a platform that fosters growth, connections, collaborations and opportunities for our ever-growing JustCo community and beyond.
 
 
 
 
 
 We are looking for Customer Relations Representative in Bengaluru, Karnataka, India.
 
 
 
 
 
 
 In this role, you will be responsible for:
 
 
 
 
 
 <ul>
 <li>
 Be the face of JustCo Greet members, visitors, and guests while managing entry access and conducting centre tours.
 </li>
 <li>
 Handle queries about our products, services, and offerings across multiple channels (front desk, email, phone).
 </li>
 <li>
 Facilitate smooth move-in and move-out experiences for members, ensuring their workspace setup is seamless.
 </li>
 <li>
 Oversee daily centre operations, including cleanliness, maintenance, and managing shared spaces like pantries and meeting rooms.
 </li>
 <li>
 Support administrative tasks such as front desk duties, courier services, invoicing, and payment processing.
 </li>
 <li>
 Participate in community events and initiatives that foster a dynamic and engaging work environment.
 </li>
 </ul>
 
 
 
 
 
 Pre-requisites for this role include:
 
 
 
 
 
 <ul>
 <li>
 Minimum 2 year of experience in customer service, ideally within 5-star Hotel, the serviced office or hospitality sector.
 </li>
 <li>
 Strong communication skills in English and the local language.
 </li>
 <li>
 Friendly, energetic, and service-oriented with a passion for building communities.
 </li>
 <li>
 Proficiency in MS Office with a keen eye for detail.
 </li>
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 A team player who thrives in a fast-paced environment.
 </li>
 </ul>
 
 
 
 
 We will review your application and will contact you within two weeks if you are shortlisted for an interview.
 
 
 
 
 
 Spark your potential at JustCo! We believe work should be energizing and fulfilling. Our company values growth and offers endless possibilities to develop your career and yourself. Join our passionate team and discover a work environment that helps you thrive. This is the place that works for you.
 
</div>

Customer Relations Representative (Bangalore)

<div>
 
 Job Description
 
 
 
 
 
 WHAT YOU&rsquo;LL DO
 
 
 
 
 
 As a Sales Advisor at H&amp;M, you&rsquo;ll play a key role in creating an outstanding customer experience. You&rsquo;ll welcome customers, guide them through your store, and support them in finding what they need while showcasing our products. Acting in line with our values, you&rsquo;ll contribute to both your own success and the success of the company.
 
 
 
 
 You will:
 
 
 
 
 &rarr; Share your fashion and product knowledge to help customers make informed choices.
 
 
 
 
 &rarr; Collaborate with your team to deliver exceptional service at every step of the customer journey.
 
 
 
 
 &rarr; Ensure the sales floor and back of house are well-stocked, organized, and inviting.
 
 
 
 
 &rarr; Support with opening and closing of the store.
 
 
 
 
 &rarr; Represent yourself and the brand positively during all customer interactions.
 
 
 
 
 
 
 
 
 
 WHO YOU&rsquo;LL WORK WITH
 
 
 
 
 
 Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role&mdash;from Sales Advisors, Department Managers, Store Managers and Visual Merchandisers to Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores&mdash;contributes to creating an inspiring and welcoming environment. You&rsquo;ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.
 
 
 
 
 
 WHO YOU ARE
 
 
 
 
 
 We are looking for people with&hellip;
 
 
 
 
 &rarr; Experience in customer service within fashion, retail, or similar fields.
 
 
 
 
 And people who are&hellip;
 
 
 
 
 &rarr; Passionate about fashion and delivering an exceptional in-store experience while promoting our products and driving sales.
 
 
 
 
 &rarr; Thriving in collaborative and dynamic environments.
 
 
 
 
 &rarr; Communicative, creative, curious to work with store technology, with a strong eagerness to learn and develop.
 
 
 
 
 &rarr; Flexible and action oriented.
 
 
 
 
 
 
 
 
 
 WHO WE ARE
 
 
 
 
 
 H&amp;M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.
 
 
 
 
 We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.
 
 
 
 
 WHY YOU&rsquo;LL LOVE WORKING HERE At H&amp;M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.
 
 
 
 
 &middot; We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
 
 
 
 
 &middot; We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
 
 
 
 
 &middot; We are an inclusive company where you&rsquo;re encouraged to be yourself at work
 
 
 
 
 &middot; You will have access to a large global talent community, where career growth and aspirations have no limits.
 
 
 
 
 &middot; We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness for self and family.
 
 
 
 
 &middot; You&rsquo;ll be able to express your personal style with our employee discount at H&amp;M group.
 
 
 
 
 &middot; We offer 5 days of working in a week to have great work life balance.
 
 
 
 
 
 
 
 
 
 JOIN US
 
 
 
 
 
 Our uniqueness comes from a combination of many things &ndash; our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it&rsquo;s our people who make us who we are.
 
 
 
 
 Take the next step in your career together with us. The journey starts here.
 
 
 
 
 * Store roles assessment:
 
 
 
 
 To manage the high volume of applications for the Sales Advisor role, we use an online assessment method for skills-based recruitment within some of our stores. You will need to complete it as part of the application and screening process. Your responses will be scored by an assessment tool that applies predefined criteria set by H&amp;M Group.
 
 
 
 
 After completing the assessment, you&rsquo;ll have the opportunity to share feedback and ask questions. If you experience any difficulties or prefer an alternative assessment method, please contact recruitment_support@hm.com. Choosing an alternative will not impact on your application.
 
 
 
 
 For more information on how we process your personal data, please see our Privacy Notice.
 
 
 
 
 ** We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.
 
 
 
 
 
 
 Additional Information
 
 
 
 
 This is a full-time position for our store in Mumbai. The position reports to the Department Manager.
 
 
 
</div>

Sales Advisor

Altisource

<div>
 Are you up to the challenge of working directly with the Executive leadership of a US NASDAQ company on developing and organizing the financial strategy for different lines of business? If yes, keep reading!
 
 
 At
 
 Altisource (NASDAQ: ASPS)
 
 we build world-class technologies and services for the mortgage and real estate industry and are well poised to help revolutionize how homes are bought, sold, and managed. In the US, we partner with
 
 7 out of the top 10
 
 mortgage servicers, operate one of the top three real estate auction websites, and manage a cooperative which represents
 
 a 15%+ market share
 
 of the
 
 $1.8tn
 
 US Originations market.
 
 
 
 Our Innovation Starts with YOU!
 
 
 
 Altisource&rsquo;s Vision to drive innovation that powers the mortgage and real estate lifecycle is made possible by an inclusive culture that celebrates the diverse voices of our employees. We believe that diversity in gender, age, religion, ethnicity, sexual orientation, identity, physical ability, neurodiversity, socioeconomic background, and experience, fosters creativity, challenges groupthink, and makes our Company stronger. At Altisource, anyone can prosper and have a positive impact on our path toward success, irrespective of their background.
 
 
 We are committed to fair and impartial hiring, training, and growth opportunities. We also provide employee training to help foster their ability to work with one another in an inclusive manner. Altisource is an Equal Opportunity Employer, and our employment decisions are based on merit, qualifications, and business needs.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 New Client Onboarding: Take the lead in guiding new clients through the onboarding process. Provide them with a warm welcome, explain our products/services, and assist them in understanding our platform and offerings.
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 Client Assistance: Be the first point of contact for clients, addressing their questions, concerns, and inquiries via phone calls and emails. Offer knowledgeable guidance to help them navigate our offerings effectively.
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 Problem Resolution: Work diligently to identify and troubleshoot client issues, striving for swift resolutions. Collaborate with internal teams to ensure that client concerns are addressed accurately and promptly.
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 Relationship Building: Develop and nurture strong, long-lasting relationships with clients. Understand their unique needs and preferences to tailor your interactions and provide personalized support.
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 Client Education: Offer insights and educational resources to help clients make informed decisions. Share information about updates, new features, and best practices to maximize their experience with our products/services.
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 Client Feedback: Act as a feedback conduit between clients and internal teams, conveying valuable insights to improve our offerings and services.
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 Record Keeping: Maintain accurate and up-to-date client records and interactions in our CRM system.
 
 
 </li>
 </ul>
 Requirements:
 
 
 <ul>
 <li>
 Exceptional communication skills, both written and verbal.
 </li>
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 Strong interpersonal skills to build rapport and maintain positive relationships.
 </li>
 <li>
 Problem-solving ability and a proactive approach to addressing client concerns.
 </li>
 <li>
 Patience and empathy when dealing with client inquiries and issues.
 </li>
 <li>
 Organizational skills to manage multiple clients and tasks effectively.
 </li>
 <li>
 Proficiency in using office productivity software.
 </li>
 <li>
 Previous experience in a client-facing role or customer service is preferred.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree or equivalent Required Skills
 </li>
 <li>
 Must have excellent written communication skills (with accurate grammar and punctuation)
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 <li>
 Must have the ability to read and respond to the client&rsquo;s emails following effective business email writing etiquettes
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 <li>
 Must have excellent verbal communication skills with fluent English and neutral accent
 </li>
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 Must have good analytical and cognitive skills
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 <li>
 Must have an eye for attention to detail
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 Must have minimum 30 wpm speed with the ability to talk over the phone
 
 
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 </ul>
 
 Additional Information
 
 
 
 
 WORKING AT ALTISOURCE ADVANTAGES
 
 
 
 
 Prosperity
 
 
 
 <ul>
 <li>
 Competitive salary based on your experience and skills
 
 
 </li>
 </ul>
 
 Good Health
 
 
 
 <ul>
 <li>
 Comprehensive insurance plans; - Medical insurance for employees and family, Personal Accident Benefit and Life Insurance for employees
 </li>
 <li>
 Wellness Programs &ndash; Doctor support, Psychologist, Counselor, Onsite health checkup camps, etc.
 
 
 </li>
 </ul>
 
 Happiness
 
 
 
 <ul>
 <li>
 10 paid holidays, plus 26 paid days off per year
 </li>
 <li>
 Lots of employee engagement activities
 
 
 </li>
 </ul>
 
 OUR CORE VALUES
 
 
 
 
 For our employees, customers, and shareholders, we commit to&hellip;
 
 
 
 <ul>
 <li>
 Act with Integrity &ndash; exhibit unwavering integrity, compliance, and ethical conduct at all times
 </li>
 <li>
 Energize People &ndash; enable exceptional people to energize their teams and drive results
 </li>
 <li>
 Empower Innovation &ndash; reward the relentless creation of innovative and compliant solutions to achieve our mission and generate value for our customers
 </li>
 <li>
 Exceed Customer Expectations &ndash; execute world-class solutions to deliver value and delight our customers
 </li>
 <li>
 Win as a Team &ndash; embrace the passion, energy, and power of our global teams to win as &ldquo;One-Altisource&rdquo;
 </li>
 <li>
 Enrich Communities &ndash; create positive impacts for the communities where we live and serve
 
 
 </li>
 </ul>
 
 
 Are you up to the challenge? What are you waiting for? Apply today!
 
 
</div>

Customer Relationship Specialist, Granite

Circles

<div>
 Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
 
 
 Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&amp;), AT&amp;T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
 
 
 Besides its SaaS business, Circles operates three other distinct businesses:
 
 
 <ul>
 <li>
 Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles&rsquo; SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
 </li>
 <li>
 Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
 </li>
 <li>
 Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
 
 
 </li>
 </ul>
 Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.
 
 
 Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
 
 
 
 Data Protection and Privacy Statement
 
 
 
 By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to
 
 Circles&rsquo; Candidate Data Protection and Privacy Policy.
 
 You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.
 
 
 To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.
 
 
 Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.
</div>

Head of Product/Jetpac

Lodha

<div>
 
 
 Role
 
 :Senior/ Junior Sales Manager ( 3A/3B/3C)
 
 
 
 
 
 
 Business Context:
 
 At Lodha Group, our mission is to be amongst the top 10 most profitable companies of India by 2021. We believe this is possible by working with the best talent in the industry. We are an organization of over 3,800 direct associates and 25,000 workmen at sites. The Group is currently developing an estimated 43 million sq. ft. of prime real estate with the largest land reserves in MMR, and has 41 on-going projects across London, Mumbai, Pune and Hyderabad and expanding in Bangalore. As part of India&rsquo;s premier real estate developer, you will benefit from ample opportunities to work with exceptional colleagues, sharpen your business skills, explore cross-project movements and build a strong foundation in driving sales through multiple channels.
 
 
 
 
 
 
 Role Objective:
 
 The incumbent is responsible for implementation of sales strategy and business development towards growth of the Direct Sales segment. The primary focus is on prospecting new accounts for the assigned projects and geographies, towards meeting revenue goals. The role requires consistently identifying leads, seeking business opportunities and developing strong client relationships towards effective sales. A significant responsibility is to develop, nurture channel partner networks and deliver significant throughput from the same. The incumbent is expected to be a brand representative and support the Team Lead in all client interactions and negotiation process.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 Business Development and Channel Partner Management
 
 
 
 <ul>
 <li>
 Consistently identify and qualify leads in designated markets through B2B and B2C sales calls. Leverage on a strong network of Channel Partners (CP) and existing customers to achieve set targets.
 </li>
 <li>
 Consistently build on the CP network to acquire new business and manage clients in collaboration with them. Conduct regular meetings with CPs with the purpose of both engagement and empanelment to drive more business.
 </li>
 <li>
 Quarterly review of CPs including actual achievement v/s targets, qualitative factors and process improvements
 </li>
 </ul>
 
 
 
 
 
 
 Client Relationship Building
 
 
 
 <ul>
 <li>
 Actively follow through on potential customers based on their specific requirements. Possess in-depth product knowledge (and micro information at project level) and communicates the same effectively to prospects.
 </li>
 <li>
 In collaboration with the Team Lead, meet with prospects, organize and conduct site visits and strive to establish a strong client relationship with an aim to convert from proposal to definite status
 </li>
 <li>
 Play a key role during various stages of customer engagement till delivery and provide support for query resolution
 </li>
 </ul>
 
 
 
 
 
 
 Industry Awareness
 
 
 
 <ul>
 <li>
 Keep abreast with relevant competitor details including price movements, construction activity, key trends and market dynamics
 </li>
 <li>
 Network effectively with peer teams and industry contacts to stay updated on key trends, developments, market dynamics and potential business opportunities. Liaison with various departments to get deeper product knowledge.
 </li>
 </ul>
 
 
 
 
 
 
 Team Collaboration
 
 
 
 <ul>
 <li>
 Support peer teams for effective deal closure, ensuring required documents (legal agreements, billing, credit etc.) are in place and monitoring collections for designated accounts
 </li>
 <li>
 Coordinate with various departments (Customer Care, Sales Peer Teams etc.) to ensure exceptional customer service
 </li>
 </ul>
 
 
 
 
 
 
 Systems and Process Compliance
 
 
 
 <ul>
 <li>
 Maintain accurate records for designated accounts and share regular updates with the Team Lead and Segment Head
 </li>
 <li>
 Maintain thorough adherence to SFDC and lead tracking mechanisms as required
 </li>
 <li>
 Ensure highest standards of compliance to Lodha Group&rsquo;s policies, processes and value structure
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 Exceptional drive and focus, good communication skills, ability to develop strong professional relationships
 
 
 
 
 
 
 Qualification
 
 : MBA preferred
 
 
 
 
 
 
 Practice and Other Requirements
 
 : Sales experience of 6 to 12 years; consulting /investment banking/ wealth management/ client services background preferred; experience of selling luxury products with clear targets for top line; willingness to travel
 
</div>

Senior / Junior Sales Manager

Reliance Consumer Products Limited

<div>
 
 This role Supply Planning Manager in the Reliance Consumer Products business is responsible for Demand Planning and Business Continuity Plan execution to ensure optimum inventory levels, cost reductions, and also, meet customer demand efficiently and effectively.
 
 
 
 
 
 
 KEY RESPONSIBILITIES AND KPIs OF THE ROLE
 
 
 
 These responsibilities are representative, and the role holder is also responsible for any other job assigned by the superior authorities from time to time. This section in not intended to be an exhaustive listing of all activities done by the role holder. It should capture only the key responsibilities of the role
 
 <ul>
 <li>
 Generate consensus Supply/Demand Plan based on Stat Forecast and Sales &amp; Marketing inputs for the category, driving improvement in forecast accuracy/bias
 </li>
 <li>
 Steer the business planning process, provide in-depth analytics to Leadership, commercial, logistics &amp; plant teams
 </li>
 <li>
 Direct supply planners on primary distribution of goods to warehouses to improve case-fill
 </li>
 <li>
 Process lead for monthly KPI discipline Inventory management, SLOB, SKU productivity.
 </li>
 <li>
 Design &amp; track through Tableau
 </li>
 <li>
 SPOC for all commercial meetings for effective execution of promotions/new launches/transitions
 </li>
 <li>
 Collaborate with Marketing &amp; finance teams to evaluate advertisement, promotional activities against performance from similar historical events
 </li>
 <li>
 Conduit between all commercial and supply chain planning teams to address any gaps/transitions.
 </li>
 </ul>
 
 Manage planning process and related analytics by efficient use of features offered by ERP system and constantly look out for opportunities to add value through digitization
 
</div>

Supply Planning Manager

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