sales advisor

customer service representative

Genpact

<div>
 
 
 Responsibilities
 
 
 
 &bull; Answering phone calls in the languages mentioned, with a nice, controlled voice, on a priority established by the team leader.
 
 
 &bull; Being able to communicate effectively both verbally and in writing.
 
 
 &bull; Able to sense other people&rsquo;s emotions and provide the answer or support based on their needs.
 
 
 &bull; Have a high-level tolerance without losing temper or being irritated by the day-to-day situation.
 
 
 &bull; Easy adjust to changing scenarios regarding ways of working.
 
 
 &bull; Going beyond simply hearing the words that the other person speaks. Trying to focus on the needs and provide the right solution.
 
 
 &bull; Receiving and placing customer orders for the in-scope products/services (leasing, credit, bank accounts);
 
 
 &bull; Customer service through electronic channels.
 
 
 &bull; Projecting a positive image of the company and brand.
 
 
 &bull; Implementing changes using your creativity and focus on process improvement.
 
 
 &bull; Correct and complete documentation of all customer interactions. Having a good &lsquo;know-how&rsquo; of the entire process.
 
 
 &bull; Using time effectively and prioritize the daily tasks accordingly.
 
 
 &bull; Sharing with all team members any relevant knowledge obtained through customer interactions.
 
 
 &bull; Attending training sessions.
 
 
 &bull; Arranging working schedules with colleagues flexibly, according to business needs.
 
 
 &bull; Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis.
 
 
 &bull; Providing assistance to new colleagues whenever possible.
 
 
 &bull; Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date.
 
 
 &bull; Able to use tools such excel, word, PowerPoint - as per the business and process requirements.
 
 
 
 Qualifications
 
 
 
 
 Minimum qualifications
 
 
 
 &bull; Very good knowledge of English (B2).
 
 
 &bull; Bachelor&rsquo;s degree.
 
 
 &bull; Good MS Office knowledge.
 
 
 &bull; Analytical thinking and self-starter.
 
 
 
 Preferred qualifications
 
 
 
 &bull; Relevant experience in international phone customer service.
 
 
 &bull; High motivation and ability to learn.
 
 
 &bull; Ability to work under time pressure.
 
 <ul>
 <li>
 Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit
 
 www.genpact.com
 
 . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
 </li>
 </ul>
</div>

Customer Service Representative

FINQY

<div>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Handling inbound and outbound customer queries
 </li>
 <li>
 Assisting customers with insurance products and services
 </li>
 <li>
 Explaining policy features, benefits, and basic claim/renewal processes
 </li>
 <li>
 Providing accurate information and assistance to customers
 </li>
 <li>
 Maintaining customer satisfaction through polite and professional communication
 
 
 </li>
 </ul>
 About Company: We're a fintech company with a single mission - to be a trusted partner in your business growth. We help you accelerate your financial sales with robust technology, deep relationships with premier financial organizations, and a transparent &amp; mutually beneficial business model.
</div>

Customer Service Associate in Noida

AdaniConneX

<div>
 
 
 Role:
 
 Key Account Manager
 
 
 
 Location:
 
 Noida/Mumbai/Hyderabad
 
 
 
 Company:
 
 Adaniconnex (Data Center)
 
 
 
 
 
 The Key Account Manager (KAM) role in Hyderabad focuses on managing post-sales customer interactions, ensuring smooth onboarding, monitoring service delivery against SLAs, handling escalations, and coordinating internal teams for change requests and audits. Candidates should have a bachelor's degree in engineering, 6&ndash;10 years of relevant experience in data center or telecom service delivery, strong operational knowledge, excellent communication skills, and proficiency in MS Office and service management tools
 
 
 
 
 
 
 Key Responsibilities of Role
 
 
 
 Act as the primary interface between the customer and internal functions (operations, design &amp; build, delivery, etc.) for all post-sales activities.
 
 
 Ensure timely and efficient onboarding of new customers, coordinating all internal and external stakeholders.
 
 
 Track and monitor day-to-day service delivery and ensure SLAs are being met across uptime, availability, and response time metrics.
 
 
 Proactively manage customer escalations, coordinate resolution efforts, and provide timely updates.
 
 
 Conduct regular review meetings with customers to discuss performance, highlight achievements, and address concerns.
 
 
 Maintain a clear view of the customer&rsquo;s contract obligations, project milestones, and compliance requirements.
 
 
 Coordinate any change requests or upgrades (e.g., additional power, racks, access, etc.) with the relevant internal teams.
 
 
 Ensure internal readiness and ownership during key audits, site visits, or executive interactions involving the customer.
 
 
 Track all customer tickets, incidents, and operational matters to ensure closure within defined timelines.
 
 
 Maintain structured documentation, dashboards, and reporting on customer health and operational performance.
 
 
 
 
 
 
 Qualifications and Experience
 
 
 
 Bachelor&rsquo;s degree in Engineering or related field (preferred: Electrical, Electronics, or Mechanical).
 
 
 6&ndash;10 years of experience in customer success, service delivery, or program/account management in data center, telecom, or large infrastructure setups.
 
 
 Strong understanding of data center operations, infrastructure lifecycles, and customer engagement practices.
 
 
 Hands-on experience coordinating with cross-functional teams to resolve operational or delivery-related issues.
 
 
 Excellent communication, stakeholder management, and documentation skills.
 
 
 Detail-oriented with strong follow-up discipline and ability to multitask.
 
 
 Proficiency in MS Excel, PowerPoint, and service management tools (e.g., ServiceNow, Jira, or internal ticketing platforms).
 
 
 Ability to manage enterprise customers with a mature and professional approach.
 
</div>

Key Account Manager

Ingenico

<div>
 
 
 Customer Support - Project Management Office
 
 
 
 
 
 
 
 Job Summary:
 
 
 
 We&rsquo;re looking for a detail-oriented, organized, and proactive
 
 PMO Lead
 
 reporting into the Head of Customer Support Transformation &amp; Service Introduction. The PMO Lead will be driving operational excellence across a dynamic, high-impact support organization at a leading payments platform. This role sits at the heart of our support function, acting as the connective tissue between strategic initiatives, project execution, and cross-functional coordination.
 
 
 As the PMO Lead, you'll ensure that key initiatives are well-planned, tracked, and delivered on time. While your core responsibilities will focus on standard PMO duties, an appreciation and understanding of the customer and merchant support experience will be highly valuable.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Project Governance &amp; Standards
 
 
 <ul>
 <li>
 Establish and enforce PMO frameworks, methodologies, and tools tailored to ITIL and support operations.
 </li>
 <li>
 Drive clarity, follow-through, and accountability by ensuring action items are documented, owners are assigned, and timelines are met.
 </li>
 <li>
 Ensure all projects follow consistent lifecycle practices and maintain centralized documentation and a single source of truth for project status, risks, decisions, and KPIs.
 </li>
 </ul>
 
 
 Portfolio &amp; Resource Management
 
 
 <ul>
 <li>
 Oversee a portfolio of initiatives impacting Customer Support, ITSM processes, and service delivery.
 </li>
 <li>
 Facilitate demand management, prioritization, and capacity planning across support teams.
 </li>
 <li>
 Track dependencies, budgets, timelines, and resource utilization across active and upcoming projects.
 </li>
 </ul>
 
 
 Reporting &amp; Communication
 
 
 <ul>
 <li>
 Create and deliver project dashboards, reports, and executive summaries on performance, risks, and progress.
 </li>
 <li>
 Support continuous improvement efforts with data-driven insights and retrospective reviews.
 </li>
 <li>
 Serve as liaison between project teams, service owners, business stakeholders, and senior leadership.
 </li>
 </ul>
 
 
 ITIL &amp; Service Management Alignment
 
 
 <ul>
 <li>
 Ensure projects integrate with ITIL-aligned processes (e.g., Incident, Problem, Change, Service Request).
 </li>
 <li>
 Collaborate with ITSM teams to ensure new initiatives support SLA targets, customer satisfaction, and service stability.
 </li>
 <li>
 Contribute to the standardization and documentation of processes, change controls, and workflows.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 5+ years of experience in project/program management or PMO functions.
 </li>
 <li>
 Strong understanding of
 
 ITIL best practices
 
 and their application in operational environments.
 </li>
 <li>
 Proven experience managing projects within
 
 Customer Support, ITSM, or Service Desk
 
 functions.
 </li>
 <li>
 Proficiency in project management tools (e.g., MS Project, Smartsheet, JIRA).
 </li>
 <li>
 Strong organizational, communication, and stakeholder management skills.
 </li>
 <li>
 Ability to translate strategic goals into actionable and measurable project outcomes.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications:
 
 
 <ul>
 <li>
 Experience working with or supporting customer or merchant support functions, preferably in SaaS, fintech, or payments.
 </li>
 <li>
 
 ITIL Foundation certification
 
 (v3 or v4).
 </li>
 <li>
 
 PMP
 
 ,
 
 PRINCE2
 
 , or
 
 Certified Scrum Master (CSM)
 
 credentials.
 </li>
 <li>
 Experience with,
 
 Jira Service Management
 
 , ServiceNow or other ITSM platforms.
 </li>
 <li>
 Familiarity with customer satisfaction programs, ticketing systems, and support metrics (SLAs, CSAT, FCR).
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Our Culture &amp; Values
 
 </li>
 <li>
 At Ingenico, we thrive on innovation, collaboration, and delivering customer value. Our values&mdash;Trust, Innovation, and Care&mdash;define how we work and grow together. We challenge the status quo, push boundaries, and deliver results as a team.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Diversity &amp; Inclusion
 
 </li>
 <li>
 Ingenico is proud to be an equal opportunity employer. We are committed to fostering an inclusive environment where every employee feels respected and empowered.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Ready to Make an Impact?
 
 </li>
 <li>
 Join us and help shape the future of payments across Asia. Apply now.
 </li>
 <li>
 📌 Learn more about Ingenico:
 </li>
 <li>
 🌍 Ingenico Global Website: https://www.ingenico.com
 </li>
 <li>
 📢 Ingenico LinkedIn: https://www.linkedin.com/company/ingenico/
 </li>
 </ul>
 
 
</div>

Project Management Officer

Amazon

<div>
 
 Description
 
 
 
 
 Work from Office with Amazon Customer Service!
 
 
 
 
 Role:
 
 Customer Service Associate
 
 
 
 Job Type: Contractual
 
 
 
 
 Location:
 
 Work from Office in Delhi/Noida
 
 
 Our mission at Amazon is to be Earth&rsquo;s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that&rsquo;s why you&rsquo;ll find we approach things differently here. You won&rsquo;t be asked to read from a script or learn dialogue by heart. Instead we&rsquo;ll provide you with the training you need to problem solve for our customers. You&rsquo;ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
 
 
 
 What will you do as a Customer Service Associate?
 
 
 
 As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You&rsquo;ll be the first point of contact for our customers by answering their requests through phone, chat and/or email &ndash; this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers
 
 
 What strengths will you bring?
 
 
 <ul>
 <li>
 Hard-working, articulate, and detail-oriented
 </li>
 <li>
 Friendly and customer-focused in every situation
 </li>
 <li>
 Ability to learn quickly and embrace change
 </li>
 <li>
 Comfortable multi-tasking in a high-energy environment.
 
 
 </li>
 </ul>
 
 What benefits will you receive?
 
 
 
 
 Benefits
 
 
 
 One of the great things about joining Amazon&rsquo;s Customer Service team is that you don&rsquo;t need past experience in customer service. You&rsquo;ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
 
 
 <ul>
 <li>
 Medical insurance
 </li>
 <li>
 Pension plan
 </li>
 <li>
 Internet allowance
 </li>
 <li>
 Lifestyle benefits and retail discounts through our Amazon Extras program
 </li>
 <li>
 Expert training and ongoing opportunities to learn more and develop your skills
 
 
 </li>
 </ul>
 
 If this role sounds like it&rsquo;s for you, then click on the link below to start the application process!
 
 
 
 You&rsquo;ll need to allow 3 hours to complete the full application, including assessments which will evaluate your suitability for the role. You will have the option to save your application during the process and return to it if necessary. We recommend using a laptop/desktop computer in order to get the best experience.
 
 
 If successful, we will contact you about next steps!
 
 
 
 Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
 
 
 
 
 Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
 
 
 
 
 Basic Qualifications
 
 
 
 
 What qualifications do we need from you?
 
 
 
 <ul>
 <li>
 Minimum age: 18 years old
 </li>
 <li>
 Have the right to work in India
 </li>
 <li>
 Strong communication skills in English (both written and oral fluency)
 </li>
 <li>
 Experience working with a computer
 </li>
 <li>
 The availability to work varying shifts from Monday to Sunday within the operating hours
 </li>
 <li>
 Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)
 
 
 </li>
 </ul>
 
 hereby consent to the recording of your video and audio during interview stages and during the term of your employment at Amazon (as applicable) for the purposes of proctoring the assessment and validating your identity. You further agree that Amazon, Amazon's authorized personnel or third parties authorized by Amazon may capture and store a screenshot of your face which will be used for the purpose of Amazon's internal records purpose and continued identity verification. Further, you may also be required to show a government issued ID (except Aadhaar card) having your photo to Amazon, Amazon's authorized personnel or third parties authorized by Amazon during your interview stages and on your first day of joining Amazon as an employee. You consent that a screenshot of the government ID may be captured by Amazon or Amazon's authorized personnel, or third parties authorized by Amazon for Amazon's internal records purpose and validation of your identity.
 
 
 
 
 
 Company
 
 - ADCI - Haryana
 
 
 Job ID: ASF250120187
</div>

Customer Service Associate- Delhi/Noida India

<div>
 
 
 Job Summary:
 
 
 
 We are looking for a skilled and analytical
 
 BI &amp; Reporting Analyst
 
 to support our Customer Support and team through advanced reporting, visualization, and data insights. This role is critical in translating ITIL-aligned support data into actionable dashboards and reports to drive performance, SLA adherence, and continuous improvement.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Design, build, and maintain interactive dashboards in
 
 Power BI
 
 that visualize KPIs across Incident, Problem, Change, and Request Management processes.
 </li>
 <li>
 Collaborate with ITSM and Customer Support teams to identify reporting needs aligned with
 
 ITIL practices
 
 and service goals.
 </li>
 <li>
 Translate raw data from ITSM tools (e.g., Jira Service Management, ServiceNow, BMC Remedy, ) into clean, structured datasets suitable for reporting.
 </li>
 <li>
 Provide insights into support performance, SLA compliance, ticket volumes, resolution times, backlog trends, and user satisfaction metrics.
 </li>
 <li>
 Develop data models, queries, and metrics that support operational and strategic decision-making.
 </li>
 <li>
 Ensure accuracy, consistency, and availability of real-time and historical data for dashboards and reports.
 </li>
 <li>
 Document and maintain data definitions, report logic, and dashboard usage guidelines.
 </li>
 <li>
 Support audits, compliance tracking, and executive reporting with on-demand and scheduled data visualizations.
 </li>
 <li>
 Continuously identify opportunities to automate reporting and improve data accessibility and storytelling.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 6+ years of hands-on experience designing
 
 Power BI dashboards
 
 and reports, preferably in an IT or customer support-focused organization.
 </li>
 <li>
 Strong knowledge of
 
 ITIL frameworks
 
 and ITSM processes (especially Incident, Problem, and Change Management).
 </li>
 <li>
 Experience working with ITSM platforms such as
 
 Jira Service Management, ServiceNow, or BMC
 
 .
 </li>
 <li>
 Understanding of support operations, service metrics (SLAs, KPIs), and reporting requirements in customer support or service desk environments.
 </li>
 <li>
 Strong analytical thinking and attention to detail.
 </li>
 <li>
 Familiarity with Excel, SQL, and other data tools.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications:
 
 
 <ul>
 <li>
 ITIL Foundation Certification (v3 or v4).
 </li>
 <li>
 Experience with automated data pipelines or ETL tools.
 </li>
 <li>
 Experience integrating data from multiple systems (CRM, ITSM, HR systems, etc.).
 </li>
 <li>
 Familiarity with tools like Tableau or Excel VBA as secondary platforms.
 </li>
 </ul>
 
 
</div>

BI & Reporting Analyst

My Placement Management Consultants

<div><div><h2 class="jobSectionHeader">Job Description: Sales &amp; Service Head &ndash; Ahmedabad
</h2><h3 class="jobSectionHeader">Position Overview
</h3>Lead the Sales &amp; Service vertical in the Ahmedabad region, overseeing four tyre brands&mdash;Mahindra, Fiori, CP, and BKT&mdash;with a focus on clients in the construction industry. Reporting to senior leadership, you&rsquo;ll drive growth, channel performance, and service excellence across these brands.
<h3 class="jobSectionHeader">Location
</h3>Ahmedabad, Gujarat, India
<h3 class="jobSectionHeader">Experience Required
</h3><ul><li>8&ndash;10 years of proven track record in sales and service leadership.
</li><li>Strong background in the construction industry, particularly dealing with off-highway/OHTR tyre sectors.
</li></ul><h3 class="jobSectionHeader">Key Responsibilities
</h3><h4 class="jobSectionHeader">Sales Leadership
</h4><ul><li>Develop and execute a regional sales strategy for Mahindra, Fiori, CP, and BKT tyre portfolios.
</li><li>Establish and manage relationships with dealers, OEMs, and end-users in the construction and heavy equipment sectors.
</li><li>Track, forecast, and drive sales volume and market share across all four brands.
</li><li>Analyze competitor activities and define effective go-to-market strategies.
</li></ul><h4 class="jobSectionHeader">Service Excellence
</h4><ul><li>Oversee the service network and delivery infrastructure for all brands.
</li><li>Implement standardized service processes and systems across dealerships.
</li><li>Set and monitor dealer performance, CSAT, and service quality targets.
</li><li>Lead trainings for service mechanics and channel partners, ensuring consistent technical and customer experience standards.
</li><li>Optimize the sales of spare parts and services to enhance channel profitability.
</li></ul><h4 class="jobSectionHeader">Channel &amp; Dealer Management
</h4><ul><li>Build secondary sales/service networks in untapped sub-territories.
</li><li>Partner with dealer teams to improve capacity planning and operational efficiency.
</li><li>Coordinate dealer audits, performance reviews, and drive innovation in service and sales processes.
</li></ul><h4 class="jobSectionHeader">Team Leadership
</h4><ul><li>Mentor and develop a high-performing team of sales and service professionals.
</li><li>Foster a customer-focused, data-driven, and outcomes-oriented culture.
</li><li>Collaborate closely with corporate teams&mdash;Product, Marketing, and CRM&mdash;to align strategies and feedback loops.
</li></ul><h3 class="jobSectionHeader">Qualifications
</h3><ul><li>Bachelor's in Engineering (Mechanical, Automobile, Agriculture), Commerce, or related field.
</li><li>MBA or similar postgraduate degree preferred.
</li><li>Strong analytical, communication, and strategic planning skills.
</li></ul><h3 class="jobSectionHeader">Why This Role Matters
</h3><ul><li>Opportunity to lead and scale multi-brand operations in a dynamic industrial hub.
</li><li>Play a pivotal role at the intersection of sales and service, blending technical expertise with commercial leadership.
</li><li>Build impactful relationships with leading equipment OEMs and construction players.</li></ul></div></div>

Sales & Service Head – Construction Equipment

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