billing specialist

call center sales and business support representative - verizon Jobs in Tampa

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call center sales supervisor

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client educator i

customer service representative

OneTouch Direct

<div>Step up your career with OneTouch Direct as a Call Center Sales and Business Support Representative for Verizon! Since 1998, OneTouch Direct has been delivering unparalleled contact center solutions, partnering with Fortune 500 companies to provide exceptional products and services.
In this role, you will be the vital link between Verizon and its customers, combining sales expertise with top-notch business support. Your mission is to create outstanding customer experiences while driving sales and efficiently handling business support tasks.
Key Responsibilities:<ul>
<li>Engage customers via inbound and outbound calls, promoting Verizon products and services to meet their specific needs.</li>
<li>Provide comprehensive business support by resolving customer inquiries and troubleshooting issues promptly and effectively.</li>
<li>Collaborate with team members and other departments to ensure smooth service delivery and customer satisfaction.</li>
<li>Maintain accurate records of customer interactions in CRM systems and track sales activities.</li>
<li>Identify sales opportunities and apply consultative selling techniques to maximize revenue.</li>
<li>Work proactively to contribute to process improvements that enhance customer experiences.</li> 
</ul> 
 
Requirements 
<ul>
<li>High school diploma or equivalent required; additional education is a plus.</li>
<li>Minimum 1 year experience in sales and/or business support, preferably within a call center environment.</li>
<li>Exceptional communication and interpersonal skills, with a friendly and professional phone demeanor.</li>
<li>Strong problem-solving abilities and ability to manage multiple tasks efficiently.</li>
<li>Familiarity with CRM software and call center tools preferred.</li>
<li>Ability to work well independently and as part of a team in a fast-paced environment.</li>
<li>Detail-oriented with excellent organizational skills.</li>
<li>Customer-focused mindset with a passion for delivering outstanding service.</li> 
</ul> 
 
Benefits 
<ul>
<li>Full-Time Hours: 40 hours per week schedule</li>
<li>GREAT Earning opportunities: Competitive hourly pay PLUS uncapped commissions paid out weekly!
</li><li>6 checks per month: Weekly bonus payouts plus bi-weekly hourly paychecks! &middot;</li>
<li>Supportive Environment: Classroom training, plus ongoing support for your success!</li>
<li>Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!</li>
<li>Benefits: Health Care Plan (Medical, Dental &amp; Vision)</li>
<li>Culture: Diverse, welcoming culture with Employee Resource Groups</li>
<li>Referrals: Refer a friend and earn up to $2,000 per person!</li></ul></div>

Call Center Sales and Business Support Representative - Verizon

Enterprise Mobility

<div><h3 class="jobSectionHeader">Overview</h3><div>
Enterprise Mobility has an immediate opening for a full-time Administrative Assistant position.</div><div></div><div> 
The Administrative Assistant will provide a high level of customer service to both internal and external customers primarily via the phone in addition to administrative support. This person will fill a leadership role in facilitating the phone call process, including handling, and resolving escalated customer comments and complaints pleasantly while working over the phone with customers. They will create and maintain a friendly, efficient environment for all customers and employees. They will also assist in administrative task completion.</div><div></div> 
This position will be based out of our airport administrative office located at: 5405 Airport Service RD, Tampa, Fl 33607
This is a full-time position that offers $18.00/hr and provides full benefits such as medical, dental, vision, 401k, paid time off and other company paid benefits.
Apart from religious observation, must be able to work the following schedule: Friday- Tuesday 8:00AM-4:30PM<div>
Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.</div><div> 
</div>Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.<h3 class="jobSectionHeader">
Responsibilities</h3><ul><li>
Overdue Renter Report TPA/PIE &ndash; update customers that are overdue daily via phone and/or email, initiate conversion process, and report failure to redeliver vehicle to police when necessary.</li><li>
Assist with working and closing incomplete rentals and returns for TPA/PIE.</li><li>
Pro-actively work and collect past due balances on Bad Debt Report for 42F1, 42F5, 42F6.</li><li>
Van Addendum Processing &ndash; Copy, scan, and file all van addendums for all brands and send to risk management daily. Assist with auditing addendums when necessary, with Risk Management.</li><li>
Entering, filing, and maintaining inventory of Precut rental agreements.</li><li>
Daily collection of Rental Agreement and miscellaneous paperwork- bundle contracts and paperwork to be sent to xerox, sort paperwork for admin, copy and file all precuts and van addendums as needed.</li><li>
Order, organize, deliver, and facilitate returns of uniforms for both TPA and PIE.</li><li>
Weekly completion of reporting and auditing on GPS and Travel Tab inventory</li><li>
Reclassification of Customer Satisfaction Report daily.</li><li>
Maintain inventory and stock zipkord products throughout TPA facility.</li><li>
Weekly reporting to be sent to management including, but not limited to: DX/NX Report, Unaccounted, Accident Completion Report, DGP's , Lost and Found Processing, DKT reports, Daily Game Plan Reports, Bad Debt Report, etc.</li><li>
Other reporting responsibilities include Rental Tickets Rate Reporting, Greenlight Integrity Sales Report, Fuel Reporting, DKT Report, Unaccounted.</li><li>
Handling of RSA Alerts, FBO's, QSPs, Rewrite Renewals, and Customer Emails for both TPA/PIE.</li><li>
Main Point of Contact for Supplies Orders.</li><li>
Management and response to customer messages through the new messaging center for both TPA and PIE</li></ul><div>
 Equal Opportunity Employer/Disability/Veterans</div><h3 class="jobSectionHeader">
Qualifications</h3><ul><li>
Must have a high school diploma/GED</li><li>
Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support</li><li>
Beginner level or above proficiency with Microsoft Office software including: Outlook, Word, Excel, and PowerPoint</li><li>
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future</li><li>
Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)</li><li>
Apart from religious observation, must be able to work the following shift/schedules: Friday- Tuesday 8:00AM-4:30PM</li></ul></div>

Administrative Assistant - Tampa International Airport

BHM Health Solutions

About BHM Healthcare Solutions, Inc.BHM Healthcare Solutions, Inc. is a dynamic healthcare company providing behavioral health and medical review services to health plans, health systems, hospitals, and other insurers nationally for over 18 years. Daily, we &quot;live&quot; our core values of:<ul><li>Never stop improving</li><li>Customer inspired evolution</li><li>Culture of excellence</li><li>Data driven decision making</li><li>Open, honest communications</li></ul>By joining our team, you will become part of a collaborative and engaged team committed to achieving exemplary results. At BHM, we invest in training our employees and providing an opportunity to grow in your career. BHM is located conveniently in the Westshore area, right off Highway 275 and Veterans Highway.Schedule:Regular schedule is Monday-Friday in office (Tampa, Fl).Looking to fill position quickly. Local candidates onlyResponsibilities:<ul><li>Provide exemplary, responsive customer service by answering questions (verbally or written), providing information, and assuring appropriate follow-through and/or resolution.</li><li>Answer incoming phone calls and coordinate client needs</li><li>Evaluate all orders and ensure accuracy of all data entry, inform management for all incomplete orders, and verify all client information on order.</li><li>Process orders expediently by assessing availability of peer reviewers, assigning to appropriate reviewers for the order based on meeting pre-determined requirements</li><li>Schedule, coordinate, and transcribe peer-to-peer consults with peer reviewer and client's contact</li><li>Provide continuous monitoring, working with peer reviewers through order fulfillment journey to ensure efficient, quick turnaround time processing</li><li>Complete overflow tasks during down time assigned by department leads: Compliance, Sales, and Contracting</li></ul>Qualifications:<ul><li>Education - HS Diploma</li><li>Detail Oriented</li><li>Strong communication skills (Verbally and in writing)</li><li>Team Oriented</li><li>Background in Customer Service or Healthcare administration preferred</li></ul>Competitive Benefits Include:<ul><li>Health Insurance</li><li>Dental Insurance</li><li>Vision Insurance</li><li>Paid Time Off</li><li>401K Match Program</li></ul>For more information about BHM, visit www.bhmpc.com.Job Type: Full-timePay: $18.00 - $22.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Operations Coordinator

Grupo EULEN

<div>JOB OVERVIEW

The Customer Service Agent is responsible for managing customer queries and complaints. The Customer Service Agent will be assisting passengers on airfares, assuring communication delivery is of high standards of airport service.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not limited to:
<ul>
<li>Perform a variety of duties involving guest contact and delivering high standards of service in an airport airline environment</li>
<li>Must be able to communicate well in a one-on-one environment while maximizing guest satisfaction</li>
<li>Must be able to read and interpret all online and manual reference material</li>
<li>Assist guests with quoting airfares and schedules, booking reservations, issuing tickets, tagging baggage and check-in flights</li>
<li>Resolve complicated travel itineraries</li>
<li>Acknowledge and respond promptly to customer inquiries</li>
<li>Passport and visa handling and inspection</li>
<li>Well organized, articulate, dependable, punctual, and reliable.</li>
<li>Communicate and coordinate with colleagues as necessary</li>
<li>Communicate via radio, fax, phones in a professional manner</li>
<li>Ensure customer satisfaction and provide professional customer support</li>
<li>Other duties may be assigned</li>
</ul>
 EXPERIENCE
<ul>
<li>Must have customer service experience</li>
</ul>
SKILL and/or ABILITIES
<ul>
<li>Ability to speak and understand English</li>
<li>Excellent communication skills</li>
<li>Strong self-organization and self-management skills, with an emphasis on self-initiation and follow through</li>
<li>Must be able to stand, lift, bend, push, and pull for extended periods of time</li>
<li>Must be professional appearance and adhere to company grooming/uniform policy</li>
<li>Ability to work rotating shifts including nights, holidays, and weekends, and be able to report to work on a regular and timely basis</li>
<li>Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed during irregular operations.</li></ul> 


PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position requires the incumbent to be able to speak and be understood, hear, and comprehend the English language, stand for long periods of time, be able to lift approximately 40 pounds, be able to relocate in the event of an emergency, and have a neat and professional appearance. 


EEOC

Grupo Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, and all other protected classes recognized or any other characteristic protected under applicable federal, state, or local law</div>

Passenger Service Agent

ThumbStopper LLC

At ThumbStopper, we&rsquo;re redefining how brands connect with local retailers and customers&mdash;through the power of automation, intelligence, and a relentless focus on simplicity. We believe that the strongest brands aren&rsquo;t built in boardrooms. They&rsquo;re built in local communities, on showroom floors, in neighborhood searches, and across social media feeds. That&rsquo;s why we created an AI-powered platform that helps consumer brands scale their presence where it matters most: at the local level. Our Mission is to simplify and scale brand-to-local marketing for consumer brands and their retailer networks&mdash;so that local engagement becomes automatic, accurate, and impactful. We do that by bridging the gap between brands and their retail networks by automating complex, time-consuming tasks like organic social media syndication, paid and boosting ad services, retailer websites and accurate business listings &amp; review monitoring. Whether a brand supports hundreds or thousands of retailers, ThumbStopper makes it effortless to speak in one voice while staying locally relevant and visible. We exist because &ldquo;brand-to-local marketing&rdquo; is broken. Most brands either overspend trying to manage local efforts manually, or they give up entirely, leaving retailers on their own. We exist to fix that by combining cutting-edge technology with marketing expertise to create a better way. We don&rsquo;t just help brands grow, we help their retailers succeed, too. When the local channels win, everyone wins.Job SummaryThumbStopper is looking for a detail-oriented Full-Time Brand Advisor, Junior (Account Manager, Junior) to work in our office five days per week. This role is responsible for the onboarding of new brands, the health of existing brand relationships, and completion of incoming brand requests/questions (generated from brand phone calls/emails). The ideal candidate possesses a drive to foster relationships and build revenue. In this role, you&rsquo;ll work closely with all members of the Customer Success team.Top KPIs1. Number of brands managed.2. Percentage of brand content approved3. Percentage of content audited4. Percentage of meetings with each brand5. Number of Retailers connected vs active.Job Responsibilitieso Daily and weekly monitoring, auditing, and reporting of key indicators of brand&rsquo;s overall program health (number of linked retailers and sufficient approved content for brands assigned to the Brand Advisor).o Consult with the Lead Brand Advisor and Chief Customer Officer, providing intelligence as to potential growth opportunities across ThumbStopper&rsquo;s existing customer base as applicable.o Create and configure brand accounts within the ThumbStopper system.o Facilitate the approval of content to a brand&rsquo;s retailer network as needed (to include approving content in cases of brand unresponsiveness).o File JIRA tickets to report issues, bugs, and feature enhancements to the technology department.o Maintain the Brand Playbooks of assigned brandso Work with the Brand&rsquo;s assigned contact for new client onboarding including marketing materials, Brand system training, and TM webinars, as needed.o Responsible for the creation and presentation of Quarterly Business Reviews.o File monthly co-op/billing reports for Brands where contractually obligated.o Understand and follow documented SOPs related to each Brand Manager partner for proper account configuration and SalesForce workflow channels.o Barometer has a content fulfillment percentage of 85% or greater on all assigned brands.o Number of subscribed retailers is greater than or equal to the minimum required retailers as stipulated in the brand&rsquo;s contract (across all assigned brands).Other duties as required.Daily Requirements&middot; Contribute a minimum of 40 working hours per weeko In-office Monday, Tuesday, Thursday, Friday with Wednesday being a remote workday.o Hours are 8:00-5:00pm or 9:00-6:00pm&middot; Participate in scheduled meeting(s) as required.&middot; Maintain collaborative team presence using Ticketing and Conversations in SalesForce, Slack, and by actively participating in company meetings.&middot; Professional interaction with company cross-functional departments including sales, technology, and executive management team.Required Skills ● Professional verbal and written communications skills.● 4-year minimum in customer service.o Proven ability to build and maintain relationships with clients and internal stakeholderso Demonstrated competence sharing info out to the entire Customer Success team and being a brand&rsquo;s subject matter experto 6-months minimum in any ThumbStopper Customer Success role● Organized with attention to detail.● Proficient with all platforms used by ThumbStopper.o Including but not limited to; Microsoft Office Suite, Salesforce, and the ThumbStopper platform.Physical requirements● Prolonged periods of sitting at a desk and working on a computer.● Can lift 10+ pounds.Education / Experience● High School diploma.● 3+ years of experience in customer service or similar role.Education / Experience&middot; High school diploma&middot; 2+ years of experience in customer service or similar role.Supervisory Responsibilities:NoneReports to: Brand Advisor Team LeadRole is in office in Tampa, FL with minimal local travel requiredThumbStopper provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ThumbStopper complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.ThumbStopper expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ThumbStopper employees to perform their job duties may result in discipline up to and including discharge.Pay: $50,000.00 - $55,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

Account Manager, Junior

<div>Join OneTouch Direct as a Billingual Remote Client Support Agent, where you will play a key role in delivering exceptional support to our clients. As a premier provider of customer service solutions, we value individuals who are committed to enhancing the customer experience and resolving inquiries with professionalism and empathy.
MUST LIVE IN FLORIDA
Position Overview: In this remote role, you will assist clients by providing timely and effective responses to their questions and concerns. Your goal will be to ensure customer satisfaction through excellent communication and problem-solving skills.
Key Responsibilities:<ul><li>
Respond to incoming customer inquiries via phone, email, and chat.</li><li>
Demonstrate a thorough understanding of our products and services to effectively address client needs.</li><li>
Provide solutions to problems while ensuring a positive customer experience.</li><li>
Maintain accurate documentation of all client interactions.</li><li>
Work collaboratively with team members to continuously improve service delivery.</li></ul> 

Requirements 
<ul><li>
Minimum of 1-2 years of experience in customer service or support.</li><li>
Must be fluent in both English and Spanish</li><li>
Exceptional verbal and written communication skills.</li><li>
Familiarity with CRM software and customer support tools.</li><li>
Ability to work efficiently in a remote setting with minimal supervision.</li><li>
Strong analytical and problem-solving abilities.</li><li>
Must be available to work flexible hours, including potential evenings and weekends.</li></ul>
Technical Requirements:<ul><li>
Must have a reliable desktop or laptop computer running Windows 11.</li><li>
High-speed wired internet connection is required.</li><li>
USB headset with noise-canceling capability (wireless headsets are not acceptable).</li><li>
Webcam (built-in or external) is necessary for video interactions.</li></ul> 

Benefits 
<ul>
<li>Full time. 40 hours per week schedule with overtime opportunities!</li>
<li>Great pay. Hourly base salary + benefits!</li>
<li>Training. Paid training &amp; development</li>
<li>Benefits. Health Care Plan (Medical, Dental &amp; Vision)</li>
<li>Culture. Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment</li></ul></div>

Billingual Remote Client Support Agent - Florida

IQVIA

<div>Tampa, United States of America | Full time | Home-based | R1539404</div>
 <div><h3 class="jobSectionHeader">Care Navigator</h3><div>
We are excited to announce that currently we are looking for a 100% remote (work from home&mdash;WFH) contact Care Navigator to join our team. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The Care Navigator is primarily responsible for receiving medical claims from HCPs or patients and vetting the claim against program specific business rules to determine if the claim should be paid or rejected.
</div><h3 class="jobSectionHeader">Job Responsibilities:</h3><ul><li>
Primary responsibilities involve receiving medical claims from HCPs or patients, ensuring the adequate supporting documentation has been provided, interpreting the EOB/CMS1500, vetting the claim against program specific business rules and ultimately determining if the claim should be paid or rejected</li><li>
Exceptional organizational skills are required</li><li>
May provide support as needed for customer requests via telephone, email, fax, or other available means of contact to the Support Center</li><li>
Requires the ability to recognize operational challenges and suggest recommendations to management, as necessary</li></ul><h3 class="jobSectionHeader">
Schedule:</h3><ul><li>
Ability to work 40 hours per week under moderate supervision</li></ul><h3 class="jobSectionHeader">
Required Qualifications:</h3><ul><li>
High School Diploma or equivalent</li><li>
Experience in claim processing required</li><li>
Required to have active Medical Billing Certification with CEUs up to date or must be willing to get certification</li><li>
Medical Billing experience required</li><li>
Ability to interpret Explanation of Benefits (EOB)</li><li>
HIPPA trained</li><li>
Must reside in country where the job is posted.</li></ul><h3 class="jobSectionHeader">
Preferred Qualifications:</h3><ul><li>
Infusion or Hospital Billing Experience Preferred</li><li>
Customer Service Experience preferred</li></ul><ul><li>
Pharmacy Technician experience preferred</li></ul><div>
#LI-CES</div><div>
Note: This role is not eligible for visa sponsorship. Candidates must have authorization to work in the US without the need for sponsorship.</div><div>
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com</div><div>
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe</div><div>
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.</div>
The potential base pay range for this role is $23.00 - $24.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.</div>

Virtual Care Navigator - (Med Billing Certificate Required)

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