customer service representative

Cherished Ceremonies Weddings

Call Centre Representative Company: Cherished Ceremonies Weddings Location: Tampa, Florida, United States Employment Type: Full-Time Salary: $26 - $39 USD per hour Job Overview Cherished Ceremonies Weddings specialises in creating beautiful and memorable wedding experiences. We are seeking a dedicated and empathetic Call Centre Representative to join our team in Tampa. As the first point of contact for our clients, you will play a crucial role in shaping their journey with us. The ideal candidate will be a compassionate communicator with a passion for providing outstanding customer service and a genuine interest in helping couples plan one of the most important days of their lives. This is a fantastic opportunity to join a supportive team in a joyous and rewarding industry. Responsibilities * Handle a high volume of inbound calls and email enquiries from prospective and existing clients in a professional and timely manner. * Provide accurate and detailed information regarding our wedding packages, services, and availability. * Assist clients with scheduling appointments, making bookings, and processing payments securely. * Listen to client needs and resolve any issues or concerns with patience, empathy, and a focus on finding a positive solution. * Maintain precise and up-to-date records of all client interactions and transactions in our customer relationship management (CRM) system. * Collaborate effectively with wedding planners and other internal teams to ensure a seamless and exceptional client experience. * Proactively identify opportunities to improve our services and enhance the overall customer journey. Qualifications * Proven experience in a customer-facing role, such as a call centre, customer service, or client relations. * Exceptional verbal and written communication skills with a professional and friendly telephone manner. * Strong interpersonal skills and the ability to build rapport with a diverse range of clients. * Excellent organisational skills with a high level of attention to detail. * Proficiency in using computers and familiarity with CRM systems is highly desirable. * A positive attitude and the ability to remain calm and composed in a fast-paced environment. * A demonstrable interest in the wedding or events industry would be a significant advantage.

Call center representative

Customer Support Specialist Cherished Ceremonies Weddings Location: Tampa, Florida, United States Job Type: Full-time Salary: $26 - $39 USD per hour Company Overview Cherished Ceremonies Weddings is a premier wedding planning and event coordination company dedicated to creating unforgettable celebrations. We specialise in personalised wedding planning, event design, vendor coordination, and day-of event management, ensuring every detail is handled with the utmost care and professionalism. Join our passionate team and help us bring our clients' dream weddings to life. Job Overview We are seeking a highly organised and empathetic Customer Support Specialist to be the first point of contact for our clients. In this vital role, you will provide exceptional service and support throughout the exciting wedding planning journey. You will be instrumental in ensuring a seamless, stress-free, and positive experience for our clients, embodying our commitment to excellence and personalised care. This is a fantastic opportunity for a customer-focused individual with a passion for the events industry. Key Responsibilities  <ul><li>Serve as the primary point of contact for client enquiries via email, telephone, and our online platforms, providing timely and professional responses.</li><li>Provide detailed information about our wedding planning services, packages, and processes to prospective and current clients.</li><li>Assist in scheduling initial consultations and subsequent meetings between clients and our wedding planners.</li><li>Liaise effectively between clients, planners, and external vendors to ensure clear, consistent, and accurate communication.</li><li>Address and resolve any client concerns or issues with patience, empathy, and a solutions-focused approach.</li><li>Maintain and update client records with precision in our customer relationship management (CRM) system.</li><li>Support the planning team with administrative tasks to ensure the smooth and successful execution of events.</li><li>Gather client feedback to contribute to the continuous improvement of our services.</li></ul>Skills and Qualifications  <ul><li>Proven experience in a customer-facing role, such as customer service, client relations, or administrative support.</li><li>Exceptional verbal and written communication skills with a professional and friendly demeanour.</li><li>Outstanding interpersonal skills and the ability to build strong rapport with a diverse range of clients during a significant time in their lives.</li><li>Excellent organisational and time-management skills, with the ability to manage multiple enquiries simultaneously.</li><li>A meticulous eye for detail and a strong commitment to accuracy in all tasks.</li><li>Proficiency in Microsoft Office Suite and experience using CRM software is advantageous.</li><li>A genuine interest or previous experience in the wedding or events industry is highly desirable.</li></ul> What We Offer  <ul><li>A competitive salary of $26 - $39 USD per hour, dependent on experience.</li><li>The opportunity to be part of a creative and dedicated team that makes special moments happen.</li><li>A supportive, positive, and collaborative work environment.</li><li>The chance to develop your skills and grow professionally within a leading company in the wedding industry.</li></ul>

customer support specialist

Bloomin' Brands

<div>The HR Operations Associate I serves as the primary point of contact for employees, managers, former employees, and external agencies, providing exceptional service by addressing inquiries, resolving issues, and guiding customers through HR Information Systems. This role involves handling a high volume of inquiries via phone, email, or the HR Portal, and is critical in maintaining high standards of customer satisfaction. 
This role is primarily remote, but the candidate must be based in the Tampa, FL or surrounding area as there will be occasional times when in office presence will be requested. 
ESSENTIAL DUTIES<ul><li>
Manage a high volume of incoming calls in a call center environment, providing accurate and timely responses using available resources such as call guides, knowledge bases, and policy manuals.</li><li>
Resolve customer issues effectively, striving for first-contact resolution and maintaining professionalism in all interactions.</li><li>
Assist customers in navigating HR Information Systems and other HR technology applications.</li><li>
Accurately document all customer interactions and transactions in the Case Management System, ensuring details are complete and thorough.</li><li>
Protect customer privacy by maintaining the security of personal and job data, adhering to company policies, procedures, and regulatory requirements.</li><li>
Handle complex inquiries with empathy, helping to de-escalate difficult situations.</li><li>
Escalate complex or unresolved issues to the HR Operations Supervisor or appropriate team for further assistance when necessary.</li><li>
Meet or exceed key performance indicators (KPIs) such as response time, call handling time, call quality, and first-call resolution rates.</li><li>
Collaborate with team members and other departments to provide a seamless customer experience and share insights on improving processes and services.</li><li>
Ensure up-to-date knowledge and adherence to company policies, procedures, and regulatory requirements.</li><li>
Participate in ongoing training and development programs to continuously enhance skills and knowledge.</li><li>
Adhere to the assigned work schedule, demonstrating punctuality and reliability.</li><li>
Consistently exhibit excellent verbal and written communication skills, using proper grammar, tone, clarity, and succinctness.</li><li>
Provide proactive feedback to HR Operations Supervisor on ways to improve processes and customer service.</li><li>
Other duties as assigned.</li></ul> 
REQUIREMENTS 
Education and Experience<ul><li>
High School Diploma is required. Associate&rsquo;s or Bachelor&rsquo;s degree is preferred.</li><li>
Six months to one year of customer service or call center experience required.</li><li>
Must be Bilingual English/Spanish at an advanced proficiency.</li></ul>
Skills/Abilities<ul><li>
Excellent customer service focus and ability to consistently deliver high quality customer service in a professional manner.</li><li>
Basic knowledge and understanding of Human Resources practices and services is preferred.</li><li>
Excellent verbal, written and active listening skills.</li><li>
Excellent interpersonal skills.</li><li>
Skilled at handling dissatisfied customers while maintaining composure.</li><li>
Ability to manage confidential information responsibly.</li><li>
Excellent attention to detail and accuracy in documentation.</li><li>
Strong problem-solving, organizational and multitasking skills.</li><li>
Capable of following standard operating procedures and scripts.</li><li>
Flexibility to accommodate scheduling changes and work various shifts, including evenings, weekends, and holidays as needed.</li><li>
Positive attitude towards change and collaboration.</li><li>
Able work independently and as part of a team.</li><li>
Proficient in Microsoft Office and able to learn and navigate multiple systems and applications.</li></ul> 
Bloomin' Brands offers benefits such as medical, dental, vision, and 401k. Further details around eligibility and additional benefit offerings can be found at BloominBrandsBenefits.com. 
We value diversity and are proud to be an Equal Opportunity Employer. We are committed to providing all individuals employment consideration regardless of race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. 
#LI-TK1</div>

HR Operations Associate I

Chat Support Specialist Job Overview Cherished Ceremonies Weddings is seeking a dedicated and articulate Chat Support Specialist to join our passionate team in Tampa, Florida, United States. As a leading wedding planning and event coordination company, we specialise in creating unforgettable, personalised celebrations. This Full-Time role is pivotal in providing an exceptional first impression to our clients, offering support and guidance with the care and professionalism that defines our brand. The ideal candidate will be an excellent communicator responsible for managing client enquiries and ensuring a seamless and positive experience from the very first contact. This position offers a competitive salary of $26 - $39 USD per hour. Responsibilities * Engage with potential and existing clients through live chat, email, and other digital communication channels in a timely and professional manner. * Provide comprehensive information about our wedding planning services, packages, and pricing. * Answer client questions accurately and efficiently, resolving issues with empathy and patience. * Schedule initial consultations between clients and our expert wedding planners. * Maintain detailed and accurate records of all client interactions within our CRM system. * Collaborate with the wedding planning team to ensure consistent and up-to-date information is communicated to clients. * Assist in developing and maintaining our online knowledge base and frequently asked questions (FAQs). * Uphold the company's high standards for customer service and brand representation in every interaction. Qualifications * Proven experience in a customer service or support role, with a focus on written communication (e.g., live chat, email support). * Exceptional written English skills, including flawless grammar, spelling, and punctuation. * Strong interpersonal skills with a natural ability to build rapport with clients. * Excellent organisational skills and the ability to manage multiple conversations simultaneously. * A proactive and solution-oriented mindset. * Proficiency in using CRM software and other digital communication tools. * A keen interest in the wedding and events industry is highly desirable but not essential. Benefits * A competitive hourly wage. * Be part of a creative and dedicated team that brings dream weddings to life. * A supportive and collaborative work environment where your contributions are valued. * Opportunity for growth within a reputable company in the events industry.

Chat support specialist

Job Overview Cherished Ceremonies Weddings is a premier wedding planning and event coordination company dedicated to creating unforgettable celebrations. We specialise in personalised wedding planning, event design, and day-of management, ensuring every detail is handled with exceptional care. We are seeking a professional and enthusiastic Live Chat Operator to join our team. As the first point of contact for many of our potential clients, you will play a crucial role in providing outstanding customer service and representing the high standards of our brand. This is a Full-Time position based in Tampa, Florida, United States, with a competitive salary of $26 - $39 USD per hour. Responsibilities As a Live Chat Operator, you will be responsible for managing real-time conversations with prospective clients visiting our website. Your primary goal is to provide helpful information and create a positive first impression that encourages clients to begin their wedding planning journey with us. Key duties include: • Engaging with potential clients via our live chat platform in a timely, professional, and friendly manner. • Providing accurate and detailed information about our wedding planning packages, services, and pricing. • Answering enquiries regarding our process, availability, and what sets our company apart. • Understanding client needs to qualify leads effectively for our wedding planning team. • Scheduling initial consultations and appointments between clients and our event coordinators. • Maintaining a comprehensive knowledge of all company services and offerings. • Accurately documenting all client interactions and key information in our CRM system. • Upholding the empathetic and professional tone of the Cherished Ceremonies Weddings brand. Qualifications We are looking for a candidate with a passion for customer service and exceptional communication skills. The ideal candidate will be organised, empathetic, and highly motivated. Essential skills and experience: • Proven experience in a live chat, customer service, or a similar client-facing role. • Exceptional written communication skills, with impeccable grammar, spelling, and punctuation. • Strong typing skills and the ability to manage multiple chat conversations simultaneously. • A patient, empathetic, and friendly demeanour, with a genuine desire to help people. • The ability to work independently and manage your time effectively. • Proficiency in using standard computer software and online communication tools. Desirable attributes: • A keen interest or prior experience in the wedding, hospitality, or events industry. • Familiarity with CRM systems and live chat software platforms. Benefits • A competitive hourly wage. • The opportunity to be a key part of a creative and passionate team that brings dream weddings to life. • A positive, supportive, and collaborative work environment. • The chance to develop your customer service and communication skills within a prestigious events company.

Live chat operator

Skyrocket Roaming Travel Services

<div>
 Job Description:
 
 
 We're seeking a motivated Remote Client Care Specialist to provide professional support and assist clients through a structured, team-supported workflow. In this fully remote role, you'll help coordinate client requests, manage communication, and ensure a smooth and organized experience throughout the process.
 
 
 This opportunity is ideal for someone who enjoys helping others, staying organized, and delivering excellent service while working independently in a flexible remote environment.
 
 
 Key Responsibilities
 
 
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 Support clients under assigned leadership while providing friendly, professional assistance
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 Respond to client inquiries with timely and accurate communication
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 Coordinate scheduling, confirmations, updates, and follow-ups as needed
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 Maintain organized records and documentation of client interactions
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 Assist with workflow coordination to help ensure a seamless client experience
 
 
 
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 Qualifications
 
 
 
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 Strong written and verbal communication skills
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 Customer service, support, or client-facing experience preferred but not required
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 Comfortable working independently in a remote setting
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 Organized, dependable, and detail-oriented
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 Comfortable using online systems and technology platforms
 
 
 
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 Why This Role Stands Out
 
 
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 Fully remote with flexible work options
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 Comprehensive onboarding and ongoing mentorship
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 Collaborative and supportive team environment
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 Opportunity for long-term growth and professional development in client services
 
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 </ul>
</div>

Remote Client Care Specialist

Galloway Roofing

<div>Galloway Roofing | Tampa, FL 
Full-Time | Uncapped Earning Potential
Galloway Roofing is hiring an experienced Roofing Sales Representative to grow our presence in the Tampa market. This role is ideal for a motivated sales professional who understands residential roofing, has experience working with insurance-related projects, and knows how to guide homeowners through the restoration process.
You will meet with homeowners, inspect roofing systems, explain recommended solutions, and manage each customer relationship from the initial consultation through project completion.<h2 class="jobSectionHeader">
What You'll Do</h2><ul><li>
Generate roofing leads through referrals, networking, neighborhood outreach, and local prospecting</li><li>
Meet with homeowners to evaluate their roofing and exterior needs</li><li>
Perform roof inspections and document visible storm or property damage</li><li>
Educate customers on the roofing process and available repair or replacement options</li><li>
Help homeowners understand the insurance claims process without acting as a public adjuster</li><li>
Meet with insurance adjusters when appropriate and provide accurate project documentation</li><li>
Prepare estimates, present proposals, overcome objections, and close sales</li><li>
Maintain consistent communication with customers throughout the project</li><li>
Coordinate with production, project management, and office teams</li><li>
Keep customer records, project updates, and sales activity current in the company CRM</li><li>
Build strong referral relationships and maintain a positive reputation in the Tampa community</li></ul><h2 class="jobSectionHeader">
What We're Looking For</h2><ul><li>
Previous roofing, restoration, exterior remodeling, or home-improvement sales experience</li><li>
Experience with insurance-related roofing projects and storm-damage claims</li><li>
Knowledge of residential roofing systems, materials, inspections, and estimating</li><li>
Strong prospecting, relationship-building, negotiation, and closing skills</li><li>
Ability to explain technical information clearly and professionally</li><li>
Self-motivated, organized, and comfortable managing an active sales pipeline</li><li>
Willingness to work in the field and meet homeowners during evenings or weekends when needed</li><li>
Valid driver's license and reliable transportation</li><li>
Comfortable climbing ladders and inspecting residential roofs</li><li>
Ability to use a smartphone, tablet, CRM, and digital estimating tools</li></ul><h2 class="jobSectionHeader">
Why Join Galloway Roofing?</h2>
At Galloway Roofing, you will represent a company committed to quality workmanship, honest communication, and dependable service. You will have the opportunity to build a strong book of business in the growing Tampa market while helping homeowners protect one of their most important investments.
We offer:<ul><li>
Competitive, performance-driven compensation</li><li>
Uncapped earning potential</li><li>
Training and ongoing leadership support</li><li>
Established operational and production resources</li><li>
Opportunities for professional growth</li><li>
A team environment focused on customer service and quality results</li></ul><h2 class="jobSectionHeader">
Apply Today</h2>
Bring your roofing knowledge, insurance-claims experience, and drive to succeed to Galloway Roofing. Apply today to start building your career with a growing roofing company in the Tampa market.
Galloway Roofing is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs.</div>

Roofing Sales Representative – Insurance Claims Experience

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