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customer service representative - state farm agent team member

customer service representative

Filtration Group Corp

<div>Overview:
<div>
The Global Filter Customer Service Representative will report to the Customer Service Manager and will be based in Cedar Rapids, Iowa. The Customer Service Representative position is critical to our business both in terms of long-term success and day-to-day operations. This individual is responsible for the processing of inquiries received from customers. The Customer Service Representative will support the customer with order entry, order confirmation, shipping updates, pricing, availability of product offerings, and some product selection guidance for existing products. The position requires frequent interaction with all members of the organization, vendors, and customers in a fast-paced environment.</div><div></div><div><br>
The ideal candidate will be a self-motivated quick learner with a strong bias for action. The candidate will possess a customer-centric mindset, exceptional attitude, sound communication skills, strong attention to detail, willingness to develop an in-depth understanding of products and accounts, and the motivation necessary to provide outstanding customer service. The person must be tenacious at heart and enjoy the challenge of building new relationships. The Customer Service Representative will possess an entrepreneurial mindset, and a team-player focus to quickly and effectively collaborate with customers and internal stakeholders to resolve problems.
</div>Responsibilities:
<ul><li>Enter orders into ERP system in a timely manner</li><li>
Achieves and maintains good rapport with customers and works to provide the best possible service at all times</li><li>
Respond appropriately to customer requests with a high sense of urgency, which includes product concerns or complaints and coordinate solutions with internal stakeholders</li><li>
Prepare quotations of existing product and assumes responsibility for providing samples and answers to customer questions and inquiries</li><li>
Maintain accuracy of incoming and existing orders by ensuring all products, quantities, pricing, dates, order numbers, notes, and other essential information is properly maintained and comprehensive</li><li>
Coordinate details of orders throughout the order fulfillment lifecycle to ensure completion of the order and delivery commitment meet or exceed customer requirements</li><li>
Ensure existing contract details are accurate on orders by reviewing contracts, price lists, quotes, and notes
</li><li>Discuss quote specifications with Sales Team, Product Managers, or other stakeholders; provide follow-up as needed</li><li>
Partner effectively with Sales &amp; Operations team members to drive territory coverage and exploit sales opportunities</li><li>
Establish and maintain current client and potential customer relationships</li><li>
Assists with identifying and resolving customer concerns</li><li>
Organize and maintain accurate electronic files within ERP system, CRM, Quote and Order files, and within Microsoft Outlook</li><li>
Prepares documents and coordinates new client information, purchase orders, return goods memos, credit and rebills with vendors, Sales Team, Product Managers, and our Accounting department for review or action as necessary</li><li>
Other duties and responsibilities as assigned</li></ul><div><b>
Knowledge, Skills, &amp; Abilities</b></div><ul><li>
Excellent verbal and written communication skills for responding to questions</li><li>
Exceptional interpersonal skills are critical</li><li>
Demonstrates a confident and positive attitude through day-to-day interactions with internal and external stakeholders</li><li>
Must possess strong problem-solving skills to lead resolution efforts focused on creating an exceptional customer experience</li><li>
Partner effectively with the Sales, Procurement, Accounting, and Operations teams to ensure customers&rsquo; needs are met</li><li>
Ability to work independently as a self-starter</li><li>
Must be able to adapt and work effectively with a variety of customers and changing situations</li><li>
Possess excellent organizational skills with very effective attention to detail</li><li>
Robust time management skills are essential</li><li>
Skilled at working within deadlines and prioritizing multiple projects with minimal supervision to meet changing business needs</li><li>
Demonstrated organizational, problem-solving, and analytical skills</li><li>
Must be able to maintain confidentiality</li><li>
Must be committed to expanding product knowledge and utilizing all available resources while striving for continuous improvement, both professionally and for business success</li><li>
Possess a high level of emotional intelligence, ensuring an exceptional customer experience</li><li>
Proficiency in use of Microsoft Office; specifically, Outlook, Excel, PowerPoint, and Word
</li><li>Working knowledge of teleconference tools
</li></ul>Qualifications:
<ul><li>High School Diploma or equivalent is required</li><li>
Associate&rsquo;s Degree in a relevant field is preferred</li><li>
Three (3) years of customer service experience in a technical or manufacturing environment is preferred</li><li>
Computer proficiency required - competent with Microsoft Office Products (Word, Excel, PowerPoint, Outlook) and ERP software experience strongly preferred - must be able to input and retrieve data</li><li>
Proven track record of building successful relationships &ndash; both internally and externally &ndash; is required</li><li>
Customer-centric mindset with excellent interpersonal skills</li><li>
Must possess excellent communication skills &ndash; both written and verbal</li><li>
Outstanding organizational skills are required, including the ability to prioritize &amp; manage multiple priorities
</li><li>Willingness to work alongside all levels of the organization is required</li></ul><p><b>
Ideal Attributes</b></p><ul><li><b>
Exceptional attitude!!</b></li><li>
Driven to succeed &ndash; creative, self-starter</li><li>
Trusting &amp; supportive leader with ability to help the Global Filter team succeed</li><li>
Excellent problem-solving skills &amp; entrepreneurial mindset</li><li>
Must be a strong team-player with the ability to work autonomously</li><li><b>
Strong Bias for Action!!</b></li><li>
Excellent interpersonal, written and verbal communication skills as well as ability to utilize appropriate e-mail and telephone etiquette
</li><li>Strong time-management skills and the ability to organize and prioritize</li></ul><p><b>
Physical Demands</b></p><ul><li>
Standing &ndash; Must be able to traverse site</li><li>
Walking &ndash; Must be able to traverse sites and climb stairs</li><li>
Must be able to sit or stand for prolonged periods of time</li></ul><div></div><div><i><br>
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory, or environmental demands may be referenced to communicate the way this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Filtration Group will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.</i></div><div></div><div><i><br>
Filtration Group is committed to creating an inclusive work environment for all team members, regardless of race, gender, religion, sexual orientation, age, disability, genetics, veteran status, marital status, or any other characteristic protected by law. We believe the work we do and the mission we spread is at it&rsquo;s best when everyone feels free to be their most authentic self.</i></div><div></div><div><b><br>
More About Filtration Group</b></div><div></div><div><br>
Filtration Group is on a mission to make the world safer, healthier, and more productive. With a passionate workforce, global footprint and world class engineering and manufacturing capabilities, we are driving innovation and developing solutions across a broad spectrum of applications in the fast-growing and rapidly-evolving global filtration industry. We are committed to maintaining an entrepreneurial culture built on a foundation of trust and in which our leaders exhibit a strong bias for action.</div><div></div><div><br>
Global Filter is part of Filtration Group. Filtration Group is a global market-leading provider of filtration consumables that drives innovation and delivers solutions across a broad spectrum of applications and end-markets, with a focus on life sciences, indoor air quality, and industrial technologies.</div><div></div><div><br>
The Company began in 2009 and has rapidly grown organically and through a thoughtful acquisition strategy to be a global leader in the highly attractive filtration industry. Filtration Group operates across a wide variety of attractive end markets and produces mission critical products with high replacement rates. Over 80 percent of the Company&rsquo;s revenue comes from replacement / consumable products, many of which are specified into customer&rsquo;s products or processes.</div><div></div><div><br>
With a global workforce of nearly 10,000 dedicated team members and a footprint that spans 27 countries, we are committed to partnering closely with our customers to further our mission to make the world safer, healthier, and more productive.</div><div></div><div><br>
Cultivating Talent and building strong Teams are critical to our success. We know that fulfilling our mission is only possible when we foster an entrepreneurial culture built on a foundation of trust, in which our leaders exhibit a strong bias for action. Join us as we build a truly remarkable company that will long outlast us!</div></div>

Customer Service Representative

Lindsay Windows

<div><b>Benefits:</b><br>
<ul><li>401(k)</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Training &amp; development</li><br>
</ul><br>
<br>
Our growing business is looking for a skilled problem solver to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of Lindsay Windows policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.<br>
Customer Service Representative responsibilities<br>
<ul>
<li>Answers incoming customer calls regarding product questions, service questions and general client concerns</li>
<li>Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer</li>
<li>Input orders with 100% accuracy</li>
<li>Work with the sales team to stay updated on product knowledge</li>
<li>Impact the company&rsquo;s bottom line by problem solving</li>
</ul><br>
Customer Service Representative skills<br>
<ul>
<li>Must be 18 years of age or older</li>
<li>3-5 years Customer Service experience</li>
<li>Building or Construction experience helpful</li>
<li>Ability to remain professional and courteous with customers at all times</li>
<li>Excellent verbal and written communication skills</li>
</ul>Must be willing and able to work from our office in North Aurora daily!</div>

Couche-Tard

<div>Store 2709474: 15960 Los Serranos Blvd, Chino Hills, California 91709<p></p><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>
Shift Availability</b></h1></div></div></div></div></div></div></div>
Flexible Availability<p></p><p><b><br>
Job Type</b></p><p></p><p><b>
Customer Service Representative</b></p><p>
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.</p><p></p><p><b>
As a Customer Service Representative, you will enjoy:
</b></p><ul><li>Medical, Vision, Dental, &amp; Life Insurance/Short &amp; Long Term Disability</li><li>
Flexible Schedules</li><li>
Weekly Pay</li><li>
Weekly Bonus Potential</li><li>
Large, Stable Employer</li><li>
Fast Career Opportunities</li><li>
Work With Fun, Motivated People</li><li>
Task Variety</li><li>
Paid Comprehensive Training</li><li>
401K With a Competitive Company Match</li><li>
Flexible Spending/Health Savings Accounts</li><li>
Tuition Reimbursement</li></ul><p></p><p><b>
Your key responsibilities:</b></p><p>
You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers.</p><p>
Provide regular and predicable onsite attendance.</p><p>
You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!</p><p><b><br>
You are good at:</b></p><ul><li>
Selling products to customers</li><li>
Providing excellent customer care</li><li>
Communication and friendly conversation</li><li>
Performing at a quick pace while having fun</li><li>
Working as part of a team to accomplish daily goals</li><li>
Coming up with great ideas to solve problems</li><li>
Thinking quickly and offering suggestions</li></ul><p></p><p><b>
Great if you have:</b></p><ul><li>
Retail and customer service experience</li><li>
Sales associate or cashiering experience</li><li>
High school diploma or equivalent</li><li>
Motivation to advance in your career!</li><li>
Willingness to learn and have fun!</li></ul><p></p><p><b>
Physical Requirements:</b></p><ul><li>
Ability to stand and/or walk for up to 8 hours</li><li>
Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift</li><li>
Occasionally lift and/or carry up to 60 pounds from ground to waist level</li><li>
Push/pull with arms up to a force of 20 pounds</li><li>
Bend at the waist with some twisting up to one hour a shift</li><li>
Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs</li></ul><p></p>
Hiring Range: $16.50 to $16.50<p></p><h2 class="jobSectionHeader"><b><br>
Circle K is an Equal Opportunity Employer.</b><br>
<b>The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company&rsquo;s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.</b></h2><p></p><p>
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:</p><p></p><p>
In English</p><p></p><p>
In Spanish</p></div>

Circle K

<div>Store 2703363: 1777 E Warm Springs Rd, Las Vegas, Nevada 89119<p></p><h1 class="jobSectionHeader"><b>
Shift Availability</b></h1>
Days - Evenings - Overnight<p></p><p><b><br>
Job Type</b></p>
Full time<p></p><p><b>
Customer Service Representative</b></p><p>
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.</p><p></p><p><b>
As a Customer Service Representative, you will enjoy:
</b></p><ul><li>Medical, Vision, Dental, &amp; Life Insurance/Short &amp; Long Term Disability</li><li>
Flexible Schedules</li><li>
Weekly Pay</li><li>
Weekly Bonus Potential</li><li>
Large, Stable Employer</li><li>
Fast Career Opportunities</li><li>
Work With Fun, Motivated People</li><li>
Task Variety</li><li>
Paid Comprehensive Training</li><li>
401K With a Competitive Company Match</li><li>
Flexible Spending/Health Savings Accounts</li><li>
Tuition Reimbursement</li></ul><p></p><p><b>
Your key responsibilities:</b></p><p>
You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers.</p><p>
Provide regular and predicable onsite attendance.</p><p>
You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!</p><p><b><br>
You are good at:</b></p><ul><li>
Selling products to customers</li><li>
Providing excellent customer care</li><li>
Communication and friendly conversation</li><li>
Performing at a quick pace while having fun</li><li>
Working as part of a team to accomplish daily goals</li><li>
Coming up with great ideas to solve problems</li><li>
Thinking quickly and offering suggestions</li></ul><p></p><p><b>
Great if you have:</b></p><ul><li>
Retail and customer service experience</li><li>
Sales associate or cashiering experience</li><li>
High school diploma or equivalent</li><li>
Motivation to advance in your career!</li><li>
Willingness to learn and have fun!</li></ul><p></p><p><b>
Physical Requirements:</b></p><ul><li>
Ability to stand and/or walk for up to 8 hours</li><li>
Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift</li><li>
Occasionally lift and/or carry up to 60 pounds from ground to waist level</li><li>
Push/pull with arms up to a force of 20 pounds</li><li>
Bend at the waist with some twisting up to one hour a shift</li><li>
Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Circle K is an Equal Opportunity Employer.</b><br>
<b>The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company&rsquo;s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.</b></h2><p></p><p>
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:</p><p></p><p>
In English</p><p></p><p>
In Spanish</p></div>

Ace Controls

<div><p><b>Customer Service Representative</b></p><p></p><p><br>
Stabilus is a global leader in the production of gas springs and dampers on five continents. This position will be located at ACE Controls, Inc., a Stabilus company. ACE is the internationally recognized expert in the field of industrial damping technology. The company&rsquo;s portfolio includes products for automation control, motion control and vibration control. We are searching for a Customer Service Representative (CSR) to receive, and process Sales Orders, provide information to designated customers, both internal and external, to support the growth and expansion of company sales and to provide top-notch customer service daily. This position will be located at our Farmington Hills, Michigan location. Please check us out at www.acecontrols.com.</p><p></p><p><b><br>
Job Summary:</b></p><p>
The CSR is responsible for daily interaction with ACE customers. The CSR must serve as liaison between ACE and the customer, representing the company goals and initiatives and providing the best support possible to all customers.</p><p></p><p><br>
The CSR supports customers through phone calls, emails, online chats and / or conference calls. It is the responsibility of the CSR to ensure that all daily tasks are completed including quotes, sales order entry and any open items from customers via email or otherwise. Metrics and KPIs are tracked to ensure that the CSR team is meeting the expectations for the business and providing industry-leading customer service to all customers, internal and external.</p><p></p><p><b><br>
Essential Job Functions:</b></p><ul><li>
Support the Customer Service functions and act as the go-to representative for all customer related topics.</li><li>
Quick learning ability to grasp technical knowledge of ACE Shock portfolio including customers and applications.</li><li>
Excellent and timely communication relating to customer (internal and external) inquiries and requests.</li><li>
Enter sales orders into the ERP system (QAD) and perform routine sales order maintenance as required.</li><li>
Maintain Customer Master per assigned accounts.</li><li>
Timely collaboration with Area Sales Managers (ASM) and Application Engineers (AE) for problem resolution/priorities and project management.</li><li>
New customer program awareness/execution of customer procedures.</li><li>
Manage customer requirements regarding pricing, delivery, and issue resolution.</li><li>
Maintain a high level of order accuracy and confirmation.</li><li>
Price verification as required including RFQ coordination and sales quotes.</li><li>
Keep quotes organized and updated in CRM (SAP C4C).</li><li>
Coordinates shipments/expedite(s) as required.</li><li>
Monitor customer demand and collaborate with Production Planning/Purchasing to insure on-time delivery.</li><li>
Resolve/collaborate on customer credit/debit requests.</li><li>
RMA requests coordination for warranty, standard repairs and returns.</li><li>
Maintain delivery performance report(s), as applicable.</li><li>
Resolves customer credit and debit issues working directly with Finance.</li><li>
Maintain export control compliance working with Finance and Shipping to ensure countries shipped to are in accordance with EAR regulations.</li><li>
Responsible for continuous improvement within job function.</li></ul><p></p><p><b><br>
Education, Training, Certifications and Experience:</b></p><ul><li>
Minimum of three to five years applicable customer service experience in a manufacturing environment required. Knowledge of working with distributors is a plus.</li><li>
High School Diploma or approved GED; Minimum of a 2-year degree preferred.</li><li>
Proven history of team building, leadership and process improvements.</li><li>
Knowledge of QAD or SAP preferred; knowledge of SAP C4C CRM is a plus.</li></ul><p></p><p><b><br>
Job Knowledge and Skills:</b></p><ul><li>
Excellent communication (verbal and written) and organization skills required.</li><li>
Strong time management and multitasking ability.</li><li>
Strong problem-solving skills required.</li><li>
Strong attention to detail.</li><li>
Must be able to work with minimum supervision and effectively prioritize tasks relative to importance.</li><li>
Must be capable of working under stressful time constraints.</li><li>
Must observe existing organizational procedures and work instructions.</li><li>
Abide by all company rules relative to safety, confidentiality, and organizational directives.</li><li>
Software skills required: strong knowledge of Microsoft 365 (Teams, Outlook, Excel and Word), QAD and/or SAP experience is a plus.</li></ul><p></p><p><b><br>
Other Duties:</b></p><p>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</p></div>

Air Vent

<div>
 <strong>
  Location: Peoria IL
  <br/>
  <br/>
 </strong>
 <strong>
  Position Summary
  <br/>
  <br/>
 </strong>
 The Customer Service Representative provides an optimum experience exceeding customer's expectation. This role takes personal responsibility for every order to ensure that the customer's requirements are met from time of initial order receipt until the product is delivered, invoiced and the customer is satisfied. The Customer Service Representative resolves complex or unusual requests and problems. This role is also responsible for maintenance and enhancement of existing business and obtaining new business. They're the front line of support for customers and they help ensure that customers are satisfied with products and services.
 <br/>
 <br/>
 <strong>
  Primary Accountabilities (Essential Duties)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Leading by exhibiting the Gibraltar Values.
  </li>
  <li>
   Maintaining a positive, empathetic, and professional attitude toward co-workers and customers always.
  </li>
  <li>
   Communicating with internal and external customers through various channels on order/delivery status, stock issues, change orders, and service issues.
  </li>
  <li>
   Process EDI as well as emailed, faxed, phoned, and written sales orders.
  </li>
  <li>
   Process all distribution center (BDC/RDC/FDC/MDC) order requests.
  </li>
  <li>
   Process and manage dot.com (CHUB) orders.
  </li>
  <li>
   Process daily load shipments for intercompany orders. Coordinating with shipping department and other departments.
  </li>
  <li>
   Process Return Authorizations (RMAs).
  </li>
  <li>
   Process daily receiving, archives POD paperwork and assorted data entry.
  </li>
  <li>
   Keeping records of customer interactions, transactions, comments, and complaints.
  </li>
  <li>
   Complete National Account disputes within an approved time frame.
  </li>
  <li>
   Review any order problems or issues with the appropriate department(s) and help to find a suitable resolution.
  </li>
  <li>
   Provide prompt and efficient response and resolution to each inquiry; such inquiries or problems could involve quality, coordination of deliveries, availability of product, customer pricing and/or billing, etc.
  </li>
  <li>
   Maintain and distribute samples and/or marketing inventory.
  </li>
  <li>
   Be an expert on our product lines to provide product recommendations and technical advice to our customers.
  </li>
  <li>
   Support outside sales team with any customer inquiry or problem concerning their orders.
  </li>
  <li>
   Ensure that customers are satisfied with products or services.
  </li>
  <li>
   Coordinate customer's needs with other departments as required to ensure the need is met, i.e., special orders, shipping, or production instructions.
  </li>
  <li>
   Liaison between departments internally to provide information in response to inquiries.
  </li>
  <li>
   Make pro-active outside sales phone calls to prospective customers.
  </li>
  <li>
   Cultivate strong customer relationships to encourage trust and loyalty.
  </li>
  <li>
   Run, maintain, and distribute daily/monthly reports.
  </li>
  <li>
   Meet sales goals and objectives set by leadership.
  </li>
  <li>
   Assist fellow team members including customer service manager and other departments when needed.
  </li>
  <li>
   Participate in meetings with the customer service team and other departments as requested.
  </li>
  <li>
   Ensure customer satisfaction and provide professional customer support.
  </li>
  <li>
   Serves as a backup for Customer Service Manager
  </li>
  <li>
   Perform other duties as assigned.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education/Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School diploma or GED, Bachelor's degree preferred
  </li>
  <li>
   3 years' experience in a similar role, including inside sales or customer service
  </li>
  <li>
   Excellent communication skills, both verbal and written
  </li>
  <li>
   Proficient problem-solving and multitasking skill
  </li>
  <li>
   Team player and thrive in a collaborative team environment
  </li>
  <li>
   Have a desire to learn and grow
  </li>
  <li>
   Ability to promote teamwork among peers is a must
  </li>
  <li>
   Ability to answer a high volume of calls and/or emails daily
  </li>
  <li>
   Must be proficient with Microsoft Office suite (Excel, Word, PowerPoint, Teams)
  </li>
  <li>
   Proficient with SAP or an equivalent ERP system
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Position Qualifications
  <br/>
  <br/>
 </strong>
 To perform this job successfully, an individual must be able to perform each primary accountability satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Additionally, the physical demands and the work environment typically encountered are listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
 <br/>
 <br/>
 <strong>
  Education / Experience
  <br/>
  <br/>
 </strong>
 Degree: High School Diploma
 <br/>
 <br/>
 Years of Experience: 3 Area: Sales or Customer Service, preferably in a manufacturing or warehouse
 <br/>
 <br/>
 <strong>
  Competencies / Technical Skills
  <br/>
  <br/>
 </strong>
 <strong>
  Core Competencies:
 </strong>
 Personal Credibility, Analytical Abilities, Active listening, Adaptability, Attentiveness, Problem Solving, Dependability, Decision-making, Effective communication, Digital literacy, Friendliness, Knowledge of your product or service, Open-mindedness, Quick thinking, Responsiveness, and Timeliness, and Builds Collaborative Relationships with peers, Superior customer service, Excellent communication skills, Attention to detail, Ability to answer a high volume of calls and/or emails daily, Adaptability &amp; Change Management, Dependability, Empathy, Friendliness, and Integrity.
 <br/>
 <br/>
 <strong>
  Organizational Competencies: Continuous improvement, Superior customer service, Continuous learning, Active listening &amp; understanding, Attention to detail, Steadfast ethics &amp; integrity, All-in teamwork, Open &amp; inclusive decision making, Creative problem solving, Humble &amp; authentic, Growth mindset, and Broad perspective.
  <br/>
  <br/>
 </strong>
 <strong>
  Technical Skills: Proficient in Microsoft Office applications such as excel and word. Experience with Enterprise Resource Planning (ERP) Systems such as Syteline, Oracle, and SAP.
  <br/>
  <br/>
 </strong>
 <strong>
  Physical Requirements
  <br/>
  <br/>
 </strong>
 Sit for long periods of time.
 <br/>
 <br/>
 <strong>
  Work Conditions
  <br/>
  <br/>
 </strong>
 Environment: Field Office
 <br/>
 <br/>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 Health &amp; Welfare
 <br/>
 <br/>
 <ul>
  <li>
   Medical, dental, and vision insurance plans for employees and dependents
  </li>
  <li>
   Health care &amp; dependent flexible spending plans
  </li>
  <li>
   Free Life and AD&amp;D coverage with supplemental coverage options
  </li>
  <li>
   Employee assistance programs focused on mental health
   <br/>
   <br/>
  </li>
 </ul>
 Financial Wellbeing
 <br/>
 <br/>
 <ul>
  <li>
   Competitive compensation
  </li>
  <li>
   Bonus opportunities
  </li>
  <li>
   Generous 401(k) plan
   <br/>
   <br/>
  </li>
 </ul>
 Flexibility &amp; Time Off
 <br/>
 <br/>
 <ul>
  <li>
   Paid time off, including vacation, bereavement, jury duty, sick leave, disability, holidays.
   <br/>
   <br/>
  </li>
 </ul>
 Community &amp; Personal Development
 <br/>
 <br/>
 <ul>
  <li>
   Donation matching and time off to volunteer
  </li>
  <li>
   Educational reimbursement
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Disclaimer
  <br/>
  <br/>
 </strong>
 The information in this description indicates the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
 <br/>
 <br/>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 Gibraltar Industries is a leading manufacturer and supplier of products and services for North American agtech, renewable energy, residential, and infrastructure markets. By building solutions that make life better for people and the planet, Gibraltar advances the art and science of engineering, science and technology to shape the future of comfortable living, sustainable power, and productive growing.
 <br/>
 <br/>
 Guided Industries by an inclusive, values-driven culture that celebrates and rewards different p erspectives, we work together to create lasting positive impact on everyone our business touches. To learn more about what makes us #GibraltarProud, visit our website: www.gibraltar1.com
 <br/>
 <br/>
 Gibraltar Industries is an Equal Opportunity Employer; and considers applicants for all positions without regard to race, color, religion, creed, gender, gender identity, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. In addition, Gibraltar will provide reasonable accommodations for qualified individuals with disabilities.
 <br/>
 <br/>
 This position is not eligible for visa sponsorship. Candidates must be authorized to work in the United States without the need for sponsorship, now or in the future.
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