customer service representative

Rexel

<div>Company Description 
Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S. 
Job Description 
We are looking for a Customer Service Representative to join our Rexel USA team in Santa Clara, CA! 
Customer Service Representative I, II, or Senior level:
Employee&rsquo;s level and pay will be dependent on their level of experience, knowledge, and capabilities. 
Summary: 
The Customer Service Representative is responsible for providing exceptional service for customers through facilitating orders and resolving issues, in a manner that continues the strong customer experience focus. The Customer Service Representative will add value, remove complexity in the process and ultimately free up time, enabling our sales team to develop and grow accounts. Will also have responsibility for jointly managing our most critical key customers. 
 
What You'll Do:<ul><li>
Assigned a specific group of accounts that have sales targets and responsibilities</li><li>
Establish, develop, and maintain excellent working relationships with customers, suppliers, and co-workers</li><li>
Project a positive, professional image of the company in all communications with customers, vendors, co-workers, and suppliers</li><li>
Perform duties in a professional manner by promptly providing accurate and thorough pricing quotations, product information, and order information</li><li>
Take ownership of customer&rsquo;s requests, inquiries, and concerns promptly; follow through to customer&rsquo;s satisfaction</li><li>
Act as main point of contact between customer and internal departments to ensure customer satisfaction</li><li>
Respond to all customer requests within same business day</li><li>
Process order entry information within same business day</li><li>
Ask customers pertinent questions to define expectations regarding delivery dates and price</li><li>
Suggest alternative products when a customer requested product is not available</li><li>
Take an active role in selecting, sourcing products, and providing solutions to assigned customers</li><li>
Report lost sales</li><li>
Write credits in a timely manner</li><li>
Analyze system generated reports to proactively track, expedite, and communicate to customers any changes in order promise dates</li><li>
Stay current with industry trends, products, and services; actively participate in vendor programs and courses</li><li>
Inform customers of industry events, product updates, and promotions</li><li>
Achieve overall gross margin levels established by management; profitably grow market share</li><li>
Establish proficiency in current business system and related applications</li><li>
Take lead role in vendor pricing negotiation and special pricing agreement management for assigned accounts</li><li>
Provide collection assistance for assigned accounts as required to support credit department</li><li>
Coordinate with Account Manager on strategy and relationship building for assigned accounts</li><li>
Acquire knowledge of the company&rsquo;s organization, structure, product lines, and policies and procedures</li><li>
Assist counter sales, as needed</li><li>
Other duties as assigned</li></ul> 
Job Duties Disclaimer: 
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA. 
Qualifications 
What You'll Need<ul><li>
2+ years of relevant experience</li><li>
High School or GED - Required</li></ul> 
Knowledge, Skills and Abilities<ul><li>
Excellent customer service and interpersonal skills</li><li>
Ability to effectively communicate orally and in writing with customers, suppliers, and employees</li><li>
Working knowledge of Microsoft Office</li><li>
Ability to navigate and utilize online resources related to essential job duties and responsibilities</li><li>
Knowledge of basic algebra, percentages, addition, subtraction, multiplication</li><li>
Must be a self-starter with the ability to work independently and with little supervision</li><li>
Must demonstrate good time management skills</li><li>
Must possess strong planning, organizational and execution skills</li><li>
Must have the ability to set goals and meet deadlines</li><li>
Must possess excellent customer service skills</li><li>
Must demonstrate ownership of assigned responsibilities and ability to get the job done in a timely manner</li><li>
Must possess knowledge of electrical products</li></ul> 

Additional Information 
Physical Demands:<ul><li>
Sit: Must be able to remain in a stationary position - Frequently &ndash; 21% to 50%</li><li>
Walk: Must be able to move about inside/outside office or work location - Frequently &ndash; 21% to 50%</li><li>
Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly &ndash; at least 51%</li><li>
Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally &ndash; up to 20%</li><li>
Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Occasionally &ndash; up to 20%</li><li>
Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly &ndash; at least 51%</li></ul> 

Weight and Force Demands:<ul><li>
Up to 10 pounds - Frequently &ndash; 21% to 50%</li><li>
Up to 25 pounds - Frequently &ndash; 21% to 50%</li><li>
Up to 50 pounds - Occasionally &ndash; up to 20%</li></ul> 

Working Environment:<ul><li>
Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally &ndash; up to 20%</li><li>
Exposed to electrical hazards; risk of electrical shock - Occasionally &ndash; up to 20%</li><li>
Handles or works with potentially dangerous equipment - Occasionally &ndash; up to 20%</li><li>
Travels to offsite locations - Occasionally &ndash; up to 20%</li></ul> 
Disclaimer: 
&ldquo;Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.&rdquo; 
For the state of California only, the pay is $26.00 to $33.00, depending upon qualifications, experience, and other considerations permitted by law. 
Our Benefits Include:<ul><li>
Medical, Dental, and Vision Insurance</li><li>
Life Insurance</li><li>
Short-Term and Long-Term Disability Insurance</li><li>
401K with Employer Match</li><li>
Paid vacation and sick time</li><li>
Paid company holidays plus flexible personal days per year</li><li>
Tuition Reimbursement</li><li>
Health &amp; Wellness Programs</li><li>
Flexible Spending Accounts</li><li>
HSA Accounts</li><li>
Commuter Transit Benefits</li><li>
Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.</li><li>
Employee Discount Programs</li><li>
Professional Training &amp; Development Programs</li><li>
Career Advancement Opportunities &ndash; We like to promote from within</li></ul> 
Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce. 
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.</div>

Customer Service Representative

NCBA&E FLC

*Job Title:* Customer Service Representative (CSR) - University Inquiries *Job Summary:* We are seeking a highly skilled and customer-focused Customer Service Representative (CSR) to join our university team. As a CSR, you will be the primary point of contact for prospective students, current students, and other stakeholders, providing exceptional service and support via phone and email. Your role is to respond to inquiries, provide information, and resolve issues in a timely and professional manner. *Responsibilities:* - Respond to phone and email inquiries from prospective students, current students, and other stakeholders - Provide accurate and timely information about university programs, services, and policies - Assist with student enrollment and registration processes - Resolve student complaints and concerns in a professional and courteous manner - Maintain up-to-date knowledge of university programs, services, and policies - Collaborate with internal teams to resolve student issues - Meet or exceed performance metrics and targets *Requirements:* - 1-2 years of customer service experience in an educational or related field - Excellent communication and interpersonal skills - Strong problem-solving and analytical skills - Ability to work in a fast-paced environment and meet deadlines - Proficient in MS Office and customer service software - Strong customer service skills and ability to provide exceptional service - Ability to work independently and as part of a team - Fluency in English *Preferred Qualifications:* - Bachelor's degree or Master in relevant field - Certification in customer service (e.g. Customer Service Certification) *What We Offer:* - Competitive salary and benefits package - Opportunities for career growth and development - Comprehensive training and support - Positive and supportive work environment*If You Are:*- Passionate about student success- Excellent communicator - Proactive and results-driven - Empathetic and patient - A team player with a positive attitudeApply Now! Please submit your resume and cover letter to faizasohailncba@gmail.com. We look forward to hearing from you!Job Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Customer service representative

Anekor Pakistan

We are urgently hiring for Customer Service Representative ( male candidates will be preferred )Responsibilities:<ul><li>Manage large amounts of incoming phone calls</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction.</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication.</li><li>Provide accurate, valid and complete information by using the right methods/tools.</li><li>Meet personal/customer service team sales targets and call handling quotas.</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.</li><li>Keep records of customer interactions, process customer accounts and file documents.</li><li>Follow communication procedures, guidelines and policies.</li><li>Take the extra mile to engage customers.</li></ul>Requirements and skills:<ul><li>Education: Graduation</li><li>1 Year of Proven customer support experience or experience as a Client Service Representative.</li><li>Familiarity with CRM systems and practices.</li><li>Customer orientation and ability to adapt/respond to different types of characters.</li><li>Excellent communication and presentation skills.</li></ul>Budget: 35k-40KWorking Days: Monday to SaturdayShifts: 10am-7pm, 11am-8pm,Location: HyderabadJob Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Hopelink

<div><div>Title: NEMT Customer Service Representative 
Location: Bellevue, WA. This is an onsite only position. 
Work Schedule: Full time, Monday &ndash; Friday 8:00am &ndash; 5:00pm</div><div></div> 
Who we are: Since 1971, Hopelink has provided stability-building programs for people experiencing poverty, immigrants and refugees, and people with disabilities. We are the largest nonprofit in North and East King County. 
Make an impact in your community! Hopelink equips people to exit poverty through comprehensive services, impactful partnerships, and advocacy for equitable opportunities for all. Join us! 
Hopelink programs work in tandem to fill gaps, supporting each family or individual&rsquo;s unique needs. These include food, energy, and financial assistance, housing with case management, mobility management, non-emergency medical transportation, Dial-a-Ride Transit (DART), English for work, family development, and financial capabilities. To learn more, go to https://www.hopelink.org/<div></div><div> 
The career opportunity: The Non-Emergency Medical Transportation (NEMT) Customer Service Representative works with Medicaid clients to get them transportation to much needed medical care. Representatives determine which transportation services clients qualify for and arrange the most cost-effective transportation to fit their needs. This position is a great starting point or career transition opportunity for people wanting to work in medical administration, transportation, or the non-profit sector.</div><div></div><div> 
The ideal candidate brings great communication skills, a customer service mindset, and a passion for helping people. Bilingual candidates are encouraged to apply. All career level candidates are welcome to apply.</div><div> 
What qualities we are looking for: We&rsquo;d love to hear from you. So, if you are interested in this position, but don&rsquo;t meet every single point on this job posting, please still get in touch. We would be happy to connect and see if you could be a great fit. We offer paid training!</div><ul><li>
Customer Service Mindset</li><li>
Strong oral and written skills</li><li>
Proficiency in Word</li><li>
Problem solver who can adapt to changing call center environment.</li><li>
Previous experience in a call center a plus</li><li>
Fluency in Spanish, Russian, Vietnamese, Arabic or Somali a plus</li></ul><div> 
Examples of what you will be doing:</div><ul><li>
Respond to inquiries via calls, web chats, and other channels to collect client information for transportation requests.</li><li>
Guide clients through eligibility screening, identifying required documents and resources for verification and service suitability.</li><li>
Handles customer complaints as the primary point of contact, aiding clients in identifying and resolving issues.</li><li>
This position is a Service Critical Employee with specific attendance requirements:<ul><li>
Employee must manage own transportation needs in adverse weather, including possible limitations to public transportation options. Regular attendance and punctuality are essential to our business and to this position.</li></ul></li></ul><div> 
How you will be compensated: Hopelink is proud to provide meaningful paid time away from work and an affordable, comprehensive benefits package.</div><ul><li>
Compensation: $23.00/hour</li><li>
Up to 10 paid vacation and sick days annually and 10 paid holidays,</li><li>
Plus up to 7 paid float days available to use immediately; dependent on hire date and hours/week</li><li>
Medical, Dental and Vision benefits after 1 month waiting period</li><li>
Flexible Spending Accounts; 401k with Employer Match; Life, Disability &amp; Accident coverage</li><li>
Wellness program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes</li><li>
Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching</li><li>
Annual Performance Reviews with Merit Increase Opportunities</li></ul><div></div> 
Hopelink Values:
Growth &amp; Human Potential
Relationships Built in Trust
Culture of Belonging
Quality of Our Work
Community-Centered
Fiscal &amp; Data Stewardship 
We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included.</div>

First Centennial Title Company

Job Summary:The Customer Service Representative (CSR) in the Title Department is responsible for delivering excellent customer service by assisting clients, real estate professionals, lenders, and internal staff with title-related inquiries. This role involves handling incoming requests, gathering and verifying property information, processing title orders, and ensuring the timely and accurate delivery of title products. The CSR serves as a key liaison between clients and the title production team, helping to ensure smooth and efficient real estate transactions.Key Responsibilities:<ul><li>Receive and respond to customer inquiries via phone, email, or in-person regarding title orders and services.</li><li>Review and verify property details, legal descriptions, and supporting documents.</li><li>Coordinate with title officers, escrow officers, real estate agents, lenders, and other parties as needed.</li><li>Maintain accurate and up-to-date records in title software systems and CRM.</li><li>Ensure all customer interactions reflect a high level of professionalism, accuracy, and responsiveness.</li><li>Assist with CRM Reports including excel spread sheets</li><li>Perform general administrative duties as required (e.g., filing, scanning, document preparation).</li></ul>Qualifications:<ul><li>Education: High school diploma or equivalent (required); college degree or relevant coursework (preferred).</li><li>Experience:</li><li>1&ndash;2 years of customer service experience, preferably in the real estate, title insurance, or mortgage industry.</li><li>Familiarity with title and escrow processes is a strong plus.</li></ul>*<ul><li>Skills and Competencies:</li><li>Excellent verbal and written communication skills.</li><li>Strong attention to detail and organizational skills.</li><li>Ability to multitask and prioritize in a fast-paced environment.</li><li>Proficiency with Microsoft Office (Word, Outlook, Excel) experience with title software (e.g., SoftPro, ResWare, RamQuest) is a plus.</li><li>Strong problem-solving skills and a commitment to customer satisfaction.</li><li>Professional demeanor and strong interpersonal skills.</li><li>Supporting Marketing Projects with weekly data, printing projects, and promo items</li></ul>Job Type: Full-timePay: $21.00 - $35.00 per hourExpected hours: 40 per weekBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Ability to Commute:<ul><li>Reno, NV 89519 (Preferred)</li></ul>Ability to Relocate:<ul><li>Reno, NV 89519: Relocate before starting work (Preferred)</li></ul>Work Location: In person

Apparel Group

<div>
 
 Job Description
 
 
 
 
 About the Company
 
 
 
 6thStreet.com is an omnichannel fashion &amp; lifestyle destination that offers 1400+ fashion &amp; beauty brands in the UAE, KSA, Kuwait, Oman, Bahrain &amp; Qatar. Customers can shop the latest on-trend outfits, shoes, bags, beauty essentials and accessories from international brands such as Tommy Hilfiger, Calvin Klein, Hugo, Marks &amp; Spencers, Dune London, Charles &amp; Keith, Aldo, Crocs, Birkenstock, Skechers, Levi&rsquo;s, Nike, Adidas, Loreal, and Inglot amongst many more. 6thStreet.com recently opened GCC&rsquo;s first phygital store at Dubai Hills Mall; an innovative tech-led space which combines the best of both online &amp; offline shopping with online browsing &amp; smart fitting rooms.
 
 
 
 Overview:
 
 
 
 As a Customer Service Representative at our fast-paced e-commerce company, you will be the first point of contact for our customers, providing professional and friendly service through various channels such as phone, email, and live chat. Your role will be crucial in resolving issues, answering questions, and ensuring a seamless shopping experience. We are looking for individuals who are passionate about helping others and can maintain a positive attitude under pressure.
 
 
 
 Job Duties &amp; Responsibility:
 
 
 
 
 Customer Inquiry Resolution:
 
 
 
 <ul>
 <li>
 Respond promptly to customer inquiries, including order status, product information, and shipping details.
 </li>
 <li>
 Handle and resolve customer complaints with professionalism and patience.
 
 
 </li>
 </ul>
 
 Order Management Support:
 
 
 
 <ul>
 <li>
 Assist customers with placing or ducts to provide accurate information to customers.
 </li>
 <li>
 Participate in training sessions to improve knowledge and customer service skills.
 </li>
 <li>
 ders, returns, exchanges, and refunds.
 </li>
 <li>
 Work closely with logistics and warehouse teams to ensure timely delivery of orders.
 
 
 </li>
 </ul>
 
 Feedback and Escalation:
 
 
 
 <ul>
 <li>
 Collect customer feedback and communicate this feedback to the relevant departments for improvement.
 </li>
 <li>
 Escalate unresolved issues to the appropriate internal teams or management.
 
 
 </li>
 </ul>
 
 Database Management:
 
 
 
 <ul>
 <li>
 Keep records of customer interactions, transactions, comments, and complaints.
 </li>
 <li>
 Update customer information in the database during and after each contact.
 
 
 </li>
 </ul>
 
 Policy and Product Knowledge:
 
 
 
 <ul>
 <li>
 Stay up-to-date with company policies, procedures, and pro
 
 
 </li>
 </ul>
 
 Required Qualifications:
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; higher education or certifications in customer service or related fields are a plus
 </li>
 <li>
 Proven customer support experience or experience as a client service representative.
 </li>
 <li>
 Strong phone contact handling skills and active listening.
 </li>
 <li>
 Familiarity with CRM systems and practices.
 </li>
 <li>
 Excellent communication and presentation skills.
 </li>
 <li>
 Ability to multitask, prioritize, and manage time effectively.
 </li>
 <li>
 Empathy and a customer-oriented attitude.
 </li>
 <li>
 Ability to work in a team and maintain professionalism under pressure.
 
 
 </li>
 </ul>
 
 Benefits:
 
 
 
 <ul>
 <li>
 Full-time role
 </li>
 <li>
 Competitive salary
 </li>
 <li>
 Company employee discounts across all brands
 </li>
 <li>
 Medical &amp; health insurance
 </li>
 <li>
 Collaborative work environment
 </li>
 <li>
 Good vibes work culture.
 </li>
 </ul>
</div>

Kaizen Collision Center

<div>About the Role:
The Customer Service Representative plays a critical role in ensuring customer satisfaction by providing timely and effective support in a fast-paced environment. This position involves managing customer inquiries, resolving issues, and processing orders accurately to maintain positive customer relationships. The representative acts as the primary point of contact for customers, delivering clear and professional communication both verbally and in writing. Success in this role contributes directly to customer retention and the overall reputation of the company. The ideal candidate will be adept at multitasking, problem-solving, and maintaining a positive attitude under pressure.
Minimum Qualifications:<ul><li>
High school diploma or equivalent.</li><li>
Proven experience in telephone customer service or a related role.</li><li>
Strong verbal and written communication skills.</li><li>
Ability to work effectively in a fast-paced environment.</li><li>
Basic computer proficiency and familiarity with customer account management systems.</li></ul>
Preferred Qualifications:<ul><li>
Experience in order processing and problem resolution.</li><li>
Additional training or certification in customer service.</li><li>
Familiarity with CRM software.</li><li>
Demonstrated ability to maintain a positive attitude in challenging situations.</li><li>
Bilingual abilities are a plus.</li></ul>
Responsibilities:<ul><li>
Respond promptly and professionally to customer inquiries via telephone and other communication channels.</li><li>
Assist customers with account management, including updating information and processing orders accurately.</li><li>
Resolve customer issues and complaints efficiently, ensuring a positive outcome and customer satisfaction.</li><li>
Maintain detailed and accurate records of customer interactions and transactions.</li><li>
Collaborate with other departments to address complex customer needs and improve service delivery.</li></ul>
Skills:
The required skills are essential for managing daily interactions with customers, ensuring clear and effective communication both verbally and in writing. Working in a fast-paced environment demands strong multitasking abilities and quick problem resolution to maintain customer satisfaction. Handling customer accounts and processing orders requires attention to detail and accuracy to prevent errors. A positive attitude helps in building rapport with customers and managing difficult situations calmly. Preferred skills such as familiarity with CRM software and bilingual capabilities enhance the ability to serve a diverse customer base and streamline service processes.</div>

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