customer service representative

Web Applications & Data Integration Company

Job Title: Customer Service RepresentativeLocation: College Road, Lahore Employment Type: Full-Time Shift Timing: 9:00 PM &ndash; 6:00 AM PKT (Night Shift)Position SummaryWe are looking for a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will act as the primary point of contact between the company and its customers, ensuring high-quality service, resolving inquiries efficiently, and maintaining strong customer satisfaction.Key Responsibilities<ul><li>Respond promptly and professionally to customer inquiries via phone, email, chat, or in person</li><li>Identify customer concerns, determine root causes, and provide appropriate solutions with follow-up</li><li>Maintain accurate and updated records in the CRM system</li><li>Process orders, applications, forms, and service requests accurately</li><li>Follow company communication standards, policies, and service guidelines</li><li>Escalate complex or unresolved issues to the relevant internal departments</li><li>Provide feedback to improve customer service processes</li><li>Handle returns and exchanges according to company policies</li><li>Maintain a courteous, empathetic, and professional attitude at all times</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in a relevant field</li><li>Prior experience in customer support or client service roles preferred</li><li>Strong verbal and written communication skills with excellent phone etiquette and active listening</li><li>Familiarity with CRM platforms is a plus</li><li>Ability to multitask, prioritize responsibilities, and manage time effectively</li><li>Strong problem-solving skills with attention to detail</li></ul>Job Type: Full-Time**Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>Are you willing to work the night shift from 9:00 PM to 6:00 AM PKT?</li></ul>Work Location: In person

Customer Service Representative

SBM Management Services

<div><h1 class="jobSectionHeader">Title:</h1>
Customer Service Representative<h1 class="jobSectionHeader">
Job Description:</h1>
Job Overview
The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.
Roles &amp; Responsibilities
To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.<ul><li>
Perform janitorial duties</li><li>
Perform all duties listed on the daily schedule</li><li>
Operate motorized cleaning equipment</li><li>
Maintain daily upkeep of assigned area</li><li>
Report incidents and hazardous conditions to supervisor</li><li>
Comply with safety rules, policies, and procedures</li><li>
Perform work assignments in a team with other employees</li><li>
Perform repetitive tasks</li><li>
Maintain clean work area</li><li>
Follow all protocols, company procedures, policies, and rules</li><li>
Take direction and respond to supervision</li><li>
Talk with lead, supervisor, co-workers, managers, and customers in a professional manner</li><li>
Fill in during staff shortage</li><li>
Support shift lead in completing punch-list items</li><li>
Use proper personal protective equipment</li><li>
Present a professional appearance and conduct</li><li>
Understand customer service and satisfaction</li><li>
Understand reporting systems, and of the environment</li></ul>
Qualification
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/ or Experience: No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.
Certificates, Licenses, Registrations: May be required to have a valid driver&rsquo;s license. Completed all safety and task training certification. May be required to be forklift certified.
Knowledge, Skills, and Abilities:
Bilingual a plus
Ability to read and interpret instructions, procedures, manuals, and other documents
Strong verbal and written communication skills.
Knowledge of cleaning methods and equipment and willing to share with team.
Knowledge of the upkeep and care of the cleaning equipment.
Knowledge of cleaning compounds and chemicals, and their safe, efficient use.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Physical Demands &amp; Work Environment<ul><li>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.</li><li>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</li></ul><h1 class="jobSectionHeader">
Benefits:</h1>
SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at:
www.sbmmanagement.com/careers Careers &ndash; SBM
SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.</div>

Tech zone consultancy

Job Title: Customer Service RepresentativeJob Summary:Our UK-based travel agency with an office in Lahore is hiring Travel Consultants for a full-time, onsite position. Fresh candidates with strong English communication skills are encouraged to apply.Key Responsibilities:<ul><li>Handle inbound and outbound calls for Hajj, Umrah &amp; travel inquiries</li><li>Provide complete package details and convert leads into confirmed bookings</li><li>Assist customers with ticketing, amendments, and travel documentation</li><li>Follow up with clients to achieve sales and revenue targets</li><li>Maintain accurate CRM records and ensure professional communication with UK clients</li></ul>Skills &amp; Qualifications:<ul><li>Education: High school diploma or equivalent.</li><li>Experience: Previous customer service experience, preferably in travel.</li><li>Skills: Excellent spoken English, problem-solving, and attention to detail.</li><li>Technical: Familiarity with CRM systems and booking software.</li></ul>Benefits:<ul><li>Competitive salary</li><li>Performance-based commission</li><li>Paid training</li><li>Growth opportunities</li></ul>Interested candidates can apply now or send their CV at hr@travelshook.pkJob Type: Full-timePay: Rs25,000.00 - Rs50,000.00 per monthWork Location: In person

AV Private Limited

Job post summaryPay: 50,000.00 (PKR) - 70,000.00 (PKR) per monthJob description:Position Overview: We are looking for a Customer Service Representative who will serve as the primary point of contact for customers, ensuring timely and accurate responses to inquiries. The ideal candidate should have strong communication skills, a customer-focused mindset, and the ability to handle customer concerns with patience and professionalism.Key Responsibilities:<ul><li>Respond to customer queries via phone, email, chat, or social media.</li><li>Provide accurate information regarding products, services, policies, and procedures.</li><li>Resolve customer issues efficiently and escalate complex cases to the relevant department.</li><li>Maintain customer records by updating information in the system.</li><li>Ensure a high level of customer satisfaction through effective communication and follow-ups.</li><li>Process orders, refunds, account updates, and service requests.</li><li>Meet performance targets including response time, quality standards, and customer satisfaction ratings.</li><li>Collaborate with the team to improve processes and enhance the customer experience.</li></ul>Requirements:<ul><li>Minimum education: Intermediate or Bachelor&rsquo;s degree preferred.</li><li>Prior experience in customer support (voice or non-voice) is a plus.</li><li>Strong verbal and written communication skills.</li><li>Good problem-solving and active listening abilities.</li><li>Ability to multitask and work in a fast-paced environment.</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In personJob Types: Full-time, FresherPay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In personJob Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

In Emirates

Job DescriptionWe are seeking a motivated and personable Customer Service Representative (CSR) to join our team. The ideal candidate is an excellent communicator who is passionate about helping customers, resolving issues efficiently, and maintaining a positive brand image.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, chat, and/or in person</li><li>Resolve product or service issues with professionalism and empathy</li><li>Maintain accurate records of customer interactions and transactions</li><li>Process orders, forms, applications, and requests</li><li>Follow up to ensure customer satisfaction</li><li>Collaborate with internal teams to escalate and resolve complex issues</li><li>Meet or exceed performance metrics and service standards</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree required</li><li>2+ years of customer service experience preferred</li><li>Strong verbal and written communication skills</li><li>Fluency in English (written and spoken) required</li><li>Excellent problem-solving abilities</li><li>Ability to multitask and manage time effectively</li><li>Proficiency in Microsoft Office</li><li>Positive attitude and strong work ethic</li><li>Willingness to work on a shifting schedule, including evenings, weekends, and holidays as needed</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you flexible about working in shifts?</li><li>Would you be open to making cold calling or client outreach?</li><li>Are you proficient in Microsoft Office?</li></ul>Experience:<ul><li>Customer Service: 2 years (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>

Installation Management Service, LLC

Job Summary As a Customer Service Representative, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive experience.Duties - Utilize excellent customer service skills to assist customers with inquiries and purchases - Coordinate with customers and installers to ensure smooth instillation. - Answer phone calls professionally and direct calls to appropriate personnel - Provide bilingual support if needed to assist diverse customersQualifications - Computer skills including 10 key typing, excel, word, and printer-Ability to problem solve quickly and appropriately - Ability to effectively communicate clearly with customers and colleagues - Strong phone etiquette skills for professional interactions - Bilingual proficiency is a plus for serving diverse customer needs- Scheduling is a plusJob Types: Part-time, Full-timePay: $13.00 - $15.00 per hourExperience:<ul><li>Scheduling/Dispatching: 1 year (Preferred)</li></ul>Language:<ul><li>Spanish (Preferred)</li></ul>Ability to Relocate:<ul><li>Floresville, TX 78114: Relocate before starting work (Required)</li></ul>Work Location: In person

Styli

<div>
 
 
 Job Title:
 
 Customer Service Representative
 
 
 
 Concept:
 
 STYLI
 
 
 
 Reporting To:
 
 Customer Service Manager
 
 
 
 
 
 
 Introduction:
 
 
 
 STYLI is an e-commerce brand founded in 2019 by Landmark Group, emerging as one of the largest fashion and beauty platforms in the GCC and India. With a strong focus on trendy, affordable fashion and beauty products, STYLI brings over 40,000 styles to men, women, kids, and beauty enthusiasts, offering them the latest global trends delivered directly to their doorsteps.
 
 
 
 
 
 Our vision is to be the most aspirational value fast fashion and lifestyle destination, delivering seamless service excellence. We aim to create personalized experiences, engaging customers across all touchpoints, and continually expanding our curated selection to meet their evolving need states. STYLI has quickly become a dominant force in the e-commerce fashion space across the GCC - Saudi Arabia, UAE, Bahrain, and Kuwait and in India.
 
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 Delivering exceptional customer experience
 </li>
 <li>
 Handle customer interactions via call, email or chat effectively with ownership and empathy
 </li>
 <li>
 Provide accurate order, product, and delivery information.
 </li>
 <li>
 Follow Styli&rsquo;s quality standards (tone, process, empathy)
 </li>
 <li>
 Document all interactions accurately in CRM systems
 </li>
 <li>
 Own and drive key CS metrics across channels - CSAT, Quality Assurance Score (QA), Average Handling Time (AHT), First response time (FRT), and First contact resolution (FCR)
 </li>
 </ul>
 
 
 
 
 
 Qualification &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree preferred (not mandatory)
 </li>
 <li>
 1&ndash;2 years of experience in Customer Service / E-commerce / Contact Center
 </li>
 <li>
 Fluent in English and Arabic (written &amp; spoken)
 </li>
 <li>
 Knowledge of CRM tools or helpdesk software preferred
 </li>
 <li>
 Willingness to work rotational shifts including weekends or holidays
 </li>
 <li>
 Communication &ndash; Clear, confident, and customer-focused
 </li>
 <li>
 Empathy &ndash; Understands and relates to customer emotions
 </li>
 <li>
 Problem Solving &ndash; Provides logical, fast, and effective solutions
 </li>
 <li>
 Teamwork &ndash; Works collaboratively to achieve common goals
 </li>
 <li>
 Adaptability &ndash; Handles changing workloads and priorities
 </li>
 <li>
 Attention to Detail &ndash; Ensures accuracy in data and communication
 </li>
 <li>
 Time Management &ndash; Handles multiple queries efficiently
 </li>
 </ul>
 
 
 
 
 
 At Styli, we are committed to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. As an equal opportunities&rsquo; employer, we celebrate the unique backgrounds, perspectives, and talents of our team members. We believe that a diverseworkforce drives innovation and enhances our ability to serve our customers effectively. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are dedicated to creating an environment where everyone has the opportunity to thrive and succeed.
 
 
</div>

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