customer service representative

MS Properties

Job Title: Customer Service Representative (Bilingual &ndash; Arabic &amp; English) Location: Lusail Job Type: Full-Time Industry: Real EstateJob description: We are seeking a motivated and friendly Customer Service Representative to join our growing team. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to handle a variety of customer inquiries and concerns professionally.Responsibilities:<ul><li>Handle inbound and outbound communications in a timely and professional manner</li><li>Provide product/service information, resolve inquiries, and address concerns</li><li>Maintain accurate customer records and update account information as needed</li></ul>Qualifications/Requirements:<ul><li>Female only</li><li>Proficiency in both Arabic and English</li><li>Must have previous customer service call center or indoor sales experience preferred</li><li>Excellent communication, negotiation and problem-solving skills</li><li>Strong attention to detail and ability to multitask</li><li>Proficiency with MS Office Suite or CRM software</li><li>Positive, patient, and professional demeanor</li></ul>If interested, kindly send your CV to office@ms-properties.comJob Type: Full-time

Customer Service Representative

ANALTYTICA

Job Title: Customer Service Representative &ndash; Sales Focused Company: Fairways Logistics Location: DHA Phase 6, Lahore Shift Timing: Night Shift | 7:30 PM to 4:30 AM (Monday to Friday)Job Summary: Fairways Logistics is seeking dynamic, customer-focused individuals to join our team as Customer Service Representatives with a strong sales orientation. This role is ideal for candidates who thrive in a fast-paced environment, enjoy building client relationships, and have a passion for delivering exceptional service while identifying business opportunities. You will be working closely with clients based in the US and Canada, making it essential to have excellent communication skills and a proactive approach.As the first point of contact, you&rsquo;ll be responsible for answering inquiries, resolving issues, and using your interpersonal skills to promote and sell our logistics services. This is a full-time, in-office night shift role based at our DHA Phase 6 location in Lahore.Key Responsibilities:<ul><li>Manage inbound and outbound calls in a courteous, professional, and timely manner.</li><li>Understand customer needs and provide tailored logistics solutions that match their business requirements.</li><li>Actively seek opportunities to upsell and convert leads into long-term clients.</li><li>Achieve and exceed individual and team-based sales goals and KPIs.</li><li>Accurately maintain customer interactions and records in the company&rsquo;s CRM system.</li><li>Address client concerns with patience, empathy, and effective problem-solving.</li><li>Collaborate with internal departments to ensure timely and smooth service delivery.</li><li>Stay updated on company offerings and industry trends to better serve clients.</li></ul>Required Skills &amp; Qualifications:<ul><li>Proven experience in customer service or telesales; candidates with a logistics or BPO background will be given preference.</li><li>Fluent in English with excellent spoken and written communication skills.</li><li>Confident, persuasive, and solution-oriented approach to customer interactions.</li><li>Strong interpersonal skills with the ability to handle pressure and meet sales targets.</li><li>Willing and able to work full-time night shifts from the office.</li></ul>Why Join Fairways Logistics?<ul><li>Competitive salary with performance-based incentives.</li><li>Professional and growth-oriented work environment.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Ochre Clothing

Position: Customer Service Representative (Female Req)Location: DHA, KarachiEmployment Type: Full-timeSalary Package: 35-45k depending on experienceJob Responsibilities:&middot; Respond promptly to customer inquiries and concerns via various communication channels, including calls, email, chat, and social media platforms.&middot; Assist customers with order placement, tracking, returns, exchanges, and general inquiries about our products, services, and policies.&middot; Provide accurate and detailed information about product features, sizing, materials, and care instructions to help customers make informed purchasing decisions.&middot; Troubleshoot and resolve customer issues, ensuring a satisfactory resolution and maintaining customer satisfaction.&middot; Collaborate with other team members and departments to share customer insights, trends, and feedback, contributing to continuous improvement of our products and services.&middot; Stay up-to-date with product knowledge, promotions, and company policies to provide accurate and consistent information to customers.&middot; Monitor and track shipments to ensure timely delivery. Provide customers with updates and proactively address any delays or issues.&middot; Handle and resolve customer complaints and issues related to logistics, such as lost or damaged shipments, in a timely and professional manner.&middot; Work closely with the warehouse, shipping, and sales teams to ensure smooth order processing and delivery.Qualifications:&middot; Previous experience in customer service or a related role, preferably in an e-commerce or retail environment.&middot; Excellent verbal and written communication skills in English is a must.&middot; Flexibility to work non-traditional hours, weekends, and holidays, as needed.How to Apply: Please email your resume and a cover letter detailing your relevant experience to cs@wearochre.com with the subject line &quot;Customer Service Representative&rdquo; Send your resume to our WhatsApp number 0336-8079574Job Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

HitroTech

We&rsquo;re Hiring: Customer Service RepresentativeWe are looking for a Customer Service Representative (CSR) to join our growing team. The ideal candidate will be responsible for handling customer inquiries, providing excellent support, and ensuring a smooth customer experience. If you are proactive, empathetic, and a great communicator, we&rsquo;d love to hear from you.Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat in a timely manner</li><li>Provide accurate information about products, services, and processes</li><li>Resolve customer issues with professionalism and empathy</li><li>Maintain customer records and update CRM systems</li><li>Collaborate with internal teams to ensure customer satisfaction</li><li>Follow up with customers to ensure their concerns are fully addressed</li><li>Prepare and share daily/weekly reports on customer interactions</li></ul>Requirements<ul><li>Previous experience in customer support or client-facing roles preferred</li><li>Excellent verbal and written English communication skills</li><li>Strong problem-solving ability and attention to detail</li><li>Ability to multitask and manage time effectively</li><li>Comfortable working independently and within a team</li><li>Familiarity with CRM tools (HubSpot, Zendesk, Salesforce, or similar) is a plus</li><li>Punctual, reliable, and customer-focused mindset</li></ul>Benefits&#9989; Competitive salary package &#9989; Growth opportunities within the company &#9989; Incentives based on performance &#9989; Supportive and learning-focused environment &#9989; Paid annual leave and company eventsWork ScheduleTimings: 6:00 PM &ndash; 3:00 AM Location: Jauharabad, Pakistan (77F8+X87 Joharabad, 41200)How to ApplySend your CV to hr@hitrotech.com with the subject line &ldquo;Customer Service Representative Application&rdquo;.Job Type: Full-timeApplication question(s):<ul><li>Salary Expectations</li></ul>Experience:<ul><li>CSR: 1 year (required)</li></ul>Location:<ul><li>Northwich CW8 2SY (required)</li></ul>Work Location: In person

C D General Trading LLC

NO PICTURE ON YOUR CV PLEASE DO NOT APPLY!CityDrinks.com is a premier online alcohol delivery service, offering a wide selection of alcoholic beverages directly to our customers' doors in Abu Dhabi. As part of our commitment to exceptional service, we are looking to expand our team with a dedicated Customer Service Representative who is passionate about helping others and enhancing customer satisfaction.Please Note: CityDrinks is a business that distributes and sells alcoholic beverages. Applicants should be comfortable working in an environment that involves the handling, marketing in, or promotion of alcohol-related products, in accordance with legal and regulatory standards.Job Description:As a Customer Service Representative, you will be the first point of contact for our customers, delivering professional customer support and driving customer satisfaction to new heights. You will handle customer inquiries, resolve issues, and provide timely and effective solutions to ensure a positive experience with every interaction.Key Responsibilities:<ul><li>Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.</li><li>Strategizing and monitoring the daily activities of customer service operations.</li><li>Assisting customer service staff with duties where required.</li><li>Training staff in areas of customer service and company policies.</li><li>Managing customer service coverage and customer flow to ensure proficient service.</li><li>Monitoring and authenticating returns, exchanges, and voids.</li><li>Investigating and solving customer service complaints.</li><li>Assisting with the development and implementation of service policies, and explaining these to staff and customers.</li><li>Maintaining documentation pertaining to customer service department activities.</li><li>Performing additional duties where needed.</li></ul>In addition to the task:<ul><li>Supervising the activities of dispatch staff, ensuring they fulfill their roles effectively and efficiently</li><li>Planning and scheduling dispatch operations, including routes and schedules for drivers</li><li>Resolving complaints or concerns raised by customers or staff related to dispatch services</li><li>Training new dispatch personnel and providing ongoing training to existing staff</li><li>Ensuring all dispatch operations comply with laws, regulations, and company policies</li><li>Maintaining accurate records of dispatch activities, including information about routes, schedules, incidents, and service levels</li><li>Implementing strategies to improve dispatch operations, including efficiency, customer satisfaction, and safety</li><li>Analyzing data related to dispatch operations and preparing reports for management</li><li>Ensuring the necessary dispatch equipment is in proper working condition and arranging for maintenance or replacement as necessary</li></ul>Requirements:- Proven work experience as a Customer Service Supervisor and have knowledge in Logistic.-Experience in customer support, customer care and relations.- Familiarity with our industry is a plus.- With leadership experience.- Understanding of how CRM systems work.- Excellent communication and problem-solving skills.- Multi-tasking abilities.- Patience when handling tough cases.- High school diploma; additional certification in Customer Service Supervisor is a plus.What We Offer:- The opportunity to work in a fast-paced and growth-oriented environment.- A role that is critical to the company's success and customer satisfaction.- Competitive salary and benefits package.- Professional development and training opportunities.C D General Trading is an equal opportunity employer committed to diversity and inclusion in the workplace.Job Type: Full-timePay: AED3,000 - 3,500 per monthAbility to commute/relocate:Abu Dhabi: Reliably commute or planning to relocate before starting work (Preferred)Application Question(s):Will you be comfortable working for a Alcohol company.Experience:Customer Service: 5 years (Preferred)Job Type: Full-timePay: AED3,000.00 - AED3,500.00 per monthApplication Question(s):<ul><li>If NO PICTURE on your CV please do not apply</li></ul>Experience:<ul><li>customer service supervisor: 5 years (Preferred)</li></ul>

BELL OCEANIC COMMUNICATIONS (SMC-PVT LTD)

B2B Sales Executive / Customer Sales Representative Location: Rawalpindi Company: Bell Oceanic Communications (SMC-PVT) Ltd.We are hiring a B2B Sales Executive / Customer Sales Representative to build strong business relationships and provide tailored solutions to our clients. If you have great communication skills and a passion for sales, this role is for you!Key Responsibilities:<ul><li>Manage and grow business client relationships</li><li>Respond to client inquiries with timely, professional solutions</li><li>Support clients with account, billing, and service questions</li><li>Identify upselling and cross-selling opportunities</li><li>Collaborate with internal teams to ensure client success</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree (Business, Marketing, or related field preferred)</li><li>Experience in sales or customer service (B2B preferred)</li><li>Excellent communication and problem-solving skills</li><li>Ability to manage multiple client needs</li><li>Positive, client-focused attitude with eagerness to learn</li></ul>What We Offer:<ul><li>Competitive salary</li><li>Growth and career advancement opportunities</li><li>Supportive, collaborative work environment</li></ul>Apply now to join our dynamic sales team and grow your career with us!Job Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>CSR: 1 year (Preferred)</li></ul>Location:<ul><li>Rawalpindi (Preferred)</li></ul>Work Location: In person

Mallory Safety and Supply

<div>Mallory Safety and Supply is currently looking for a Customer Service Representative to join our Customer Service Team!
As a rapidly growing company, we are looking for individuals interested in building a career and being part of an amazing team. Although the day-to-day tasks may vary, your overall objective as a Customer Service Representative will be to meet the needs of our customers by servicing the customer through order entry, problem resolution, and helping foster collaborative teamwork with sales and warehouse departments. Our ideal candidate is someone who takes the initiative, possesses creative problem-solving skills, a desire to be part of something greater and navigates through challenges with a growth mindset. For high performers, this role can offer more hours, travel opportunities and career development.
Here are the Benefits that Mallory Offers:
<ul><li>Medical, Dental, and Vision Insurance</li><li>
410(k) with an employer match program</li><li>
Employer paid Long Term Disability</li><li>
Voluntary Term Life, Accident, and Disability Insurance</li><li>
Employee Assistance Program with added benefits such as financial wellness and planning</li><li>
10 hours of paid time off a month to start!</li><li>
7 paid holidays throughout the year</li><li>
Yearly appraisal and bi-annual reviews
</li><li>Employee discounts and Mallory Swag</li><li>
Certifications and continued job development opportunities</li><li>
Opportunities for promotion and growth</li><li>
Monday through Friday dependable schedule - No nights or weekends!</li><li>
A positive company culture &ndash; check out our website for more information on The Mallory Way!</li></ul>
As a Customer Service Representative, Here is How You Will Make an Impact:<ul><li>
Learn, navigate, and use Prophet 21 to provide customer service</li><li>
Service both internal and external customers over the phone, via email, and in person</li><li>
Resolve issues with customer orders in a tactful manner</li><li>
Partner with the branch sales team to drive business</li><li>
Assist with miscellaneous projects as needed</li><li>
Cross-train and assist in other areas of the branch as needed
</li></ul>Here is What We Need From a Customer Service Representative:
Required Skills and Abilities -<ul><li>
Excellent oral and written communication skills</li><li>
Strong time and project management skills with the ability to multitask</li><li>
Strong computer and data entry skills highly desired, including Microsoft Office</li></ul>
Education and Experience -<ul><li>
Must have a valid drivers license and driving history that aligns with our safe driver policy
</li><li>1-2 years of experience in customer service &ndash; in an office setting preferred
</li><li>A combination of face to face, remote and phone/email customer service experience required
</li><li>Business to business (B2b) customer service experience preferred
</li><li>Construction, safety, or industrial supply experience is preferred</li><li>
High School Diploma or GED required</li></ul>
Physical Requirements -<ul><li>
Using a computer screen for several hours a day
</li><li>Occasional bending, twisting, standing, and stooping</li><li>
Lifting up to 50 pounds on occasion
</li><li>Driving a work vehicle
</li></ul>Why Work For Mallory?
Mallory Safety and Supply has always been a family business. For more than 40-years, Mallory has provided industrial organizations with safety expertise and supply chain efficiency along with a broad array of safety products and solutions. During that time, Mallory has grown to include more than 37 offices and over 600 employees. We have expanded to be the largest independent safety and industrial distributor in the United States.
We get energized by applying thought and creativity to provide best in class solutions. This energy has led to multi-faceted growth, with results that have led us to quadruple in size over the last 20 years. We offer a casual work environment with an intentional culture, and are looking for dedicated, motivated and smart team members to grow with our company.
Hiring great people is the most important thing we do. If you are motivated, self-driven and you care about the details - we offer an environment that will allow you to shine!
Mallory Safety &amp; Supply is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Veterans encouraged to apply!
To learn more about Mallory, and our products - please visit www.mallory.com.</div>

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