customer service representative teller

United Arab Bank

<div>
 
 
 Job Purpose
 
 :
 
 
 
 
 
 The Teller is responsible for delivering efficient, accurate, and courteous service to customers by managing daily teller operations, including cash transactions, deposits, withdrawals, and other banking services. This role ensures strict adherence to the bank&rsquo;s policies, procedures, and regulatory requirements to protect customer information and assets while handling large volumes of cash. The Teller plays a key role in mitigating operational risks and contributes to a positive customer experience by addressing inquiries, resolving issues promptly and promoting the bank&rsquo;s products and services as appropriate, ensuring the overall success of branch banking services.
 
 
 
 
 
 
 Principal Accountabilities
 
 :
 
 
 
 
 
 
 Customer Service
 
 :
 
 
 Deliver high-quality, courteous, and efficient service to customers, ensuring a positive banking experience. Act as the first point of contact, providing a professional and welcoming environment. Address customer inquiries, resolve issues promptly and escalate complex concerns to appropriate channels as needed, while promoting the bank&rsquo;s products and services. Treat customers fairly and ensure to adherence to CPR regulation and specially handling people of determination and customer complaints.
 
 
 
 
 
 
 Transaction Processing
 
 :
 
 
 Accurately process a range of customer transactions, including deposits, withdrawals, transfers, loan/financing payments, checking cash, ATM posting, clearing cheques, post-dated cheques (PDC), PDC cancellations, transfer cheques, demand posting, ATM dispute resolution, ATM shortage handling, reconciliation, special clearing, end-of-day balancing, and cash and transaction reporting. Ensure compliance with the bank&rsquo;s policies and procedures align with regulatory requirements.
 
 
 
 
 
 
 Cash Handling and Balancing
 
 :
 
 
 Manage cash transactions, ensuring accurate handling of large volumes of cash. Monitor cash levels in teller drawers and balance cash at the beginning and conduct end-of-day cash balancing and promptly reporting and resolving any discrepancies. Check for counterfeit notes and follow procedures to handle suspected counterfeit currency in line with bank policy and regulatory guidelines. Ensure adherence to the bank&rsquo;s processes on all transactions, including counterfeit note detection, transaction thresholds for cash deposits, vault procedures and other applicable guidelines.
 
 
 
 
 
 
 Compliance and Risk Management
 
 :
 
 
 Ensure strict compliance with bank policies, procedures, and regulatory requirements, including all Central Bank regulations, to protect customer information and assets. Identify and report suspicious transactions or potential fraud in line with the bank&rsquo;s anti-money laundering (AML), know your customer (KYC), and risk management procedures. Adhere to all guidelines to ensure timely account or asset closures and meet the required turnaround time (TAT). Ensure compliance to CBUAE regulations at all times as applicable.
 
 
 Compliance and Adherence to Consumer Protection Regulation and Standards:
 
 <ul>
 <li>
 Ensure that CPR guidelines are being followed 100% at all times. Any breach identified is reported to Head of Consumer Protection immediately.
 </li>
 <li>
 Ensure all trainings related to CPR are completed. This also includes Islamic banking and Sharia training.
 </li>
 <li>
 Ensure adherence to the guideline for people of determination and vulnerable people.
 </li>
 <li>
 Ensure customer complaints are logged and resolved on timely basis.
 </li>
 </ul>
 
 
 
 
 
 Record Keeping and Documentation
 
 :
 
 
 Maintain accurate records of transactions and ensure proper documentation of all activities. Follow internal procedures for filing and reporting as per the bank&rsquo;s standards for audits and compliance.
 
 
 
 
 
 
 Cross-Selling and Recommendation
 
 :
 
 
 Identify customer needs and recommend the bank&rsquo;s products and services that may enhance the customer&rsquo;s banking experience. Refer customers to branch manager or specialized departments when appropriate.
 
 
 
 
 
 
 Team Collaboration
 
 :
 
 
 Work collaboratively with branch staff to support overall branch operations and customer satisfaction. Communicate effectively with team members, sharing insights and information to improve processes and address any customer issues collectively. Foster a positive work environment by supporting colleagues and contributing to a team-focused culture.
 
 
 
 
 
 
 Continuous Improvement
 
 :
 
 
 Actively participate in training and development programs to enhance knowledge of bank products, policies, and customer service standards. Provide feedback to improve processes and customer service delivery with an emphasis on compliance, risk management, and customer protection.
 
 
 
 
 
 
 Job Requirements (Qualifications/Experience)
 
 :
 
 
 
 
 <ul>
 <li>
 Minimum high school diploma or a bachelor&rsquo;s degree in finance, business administration or any related field is preferred.
 </li>
 <li>
 Minimum 1 year of experience in a cash-handling role, experience in banking or financial services is preferred.
 </li>
 </ul>
 
 
</div>

Teller, Branch Banking - Dubai, Retail Banking (Emirati Talent)

QNB Group

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Purpose Summary
 
 
 
 The incumbent is mainly responsible for managing and training the team of tellers to deliver cash related services to customers over the counter in an efficient, courteous and error-free manner.
 
 
 
 Essential Duties &amp; Responsibilities By Dimensions
 
 
 
 <ul>
 <li>
 Shareholder &amp; Financial:
 </li>
 <li>
 Assist Branch Manager to implement strategies and plans of the branch to achieve all volume, revenue, profit targets.
 </li>
 <li>
 Lead the carrying out of branch cash and other teller-related transactions in a timely and efficient manner to facilitate achievement of pre-approved branch targets.
 </li>
 <li>
 Ensure through the existence of adequate controls that instances of cash shortages/ misappropriations are avoided.
 </li>
 <li>
 Implements KPI&rsquo;s and best practices for Head Teller
 </li>
 <li>
 Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
 </li>
 <li>
 Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.
 </li>
 <li>
 Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial performance.
 </li>
 <li>
 Customer (Internal &amp; External):
 </li>
 <li>
 Ensure customer satisfaction all times and resolve customer complaints timely and effectively.
 </li>
 <li>
 To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
 </li>
 <li>
 Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
 </li>
 <li>
 Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
 </li>
 <li>
 Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required
 </li>
 <li>
 Internal (Processes, Products, Regulatory):
 </li>
 <li>
 Manage counter loads by assessing the over the counter situation and distribute the load accordingly to reducecustomer waiting periods.
 </li>
 <li>
 Overall responsible for all transactions processed within the teller area and for safe custody of the cash/ other valuables.
 </li>
 <li>
 Ensure that tellers process transactions (cash, checks, remittance requests, utility bills, credit card payments etc) in compliance with the approved policies/ procedures and the applicable regulatory guidelines.
 </li>
 <li>
 Authorize transactions that exceed the individual teller&rsquo;s authority but are within the authority delegated to the incumbent.
 </li>
 <li>
 Authorize issuance of demand drafts/ managers checks within the limits of the authority delegated to the incumbent.
 </li>
 <li>
 Liaise with the personnel responsible for transportation of cash to/ from central vault to ensure timely availability of cash at all times while at the same time avoiding excess cash holdings. And also oversee cash transfers from/to Tellers, branch vault and ATMs.
 </li>
 <li>
 Review the teller end of day reports against the source documents to ensure accuracy and completeness of processing.
 </li>
 <li>
 Conduct counts of the cash/ other valuables in the vault against the documentary records. Resolve instances of excess/ short cash noted in accordance with the duly approved policy/ procedures.
 </li>
 <li>
 Ensure all clearing items and remittance requests received from customers are forwarded to the concerned department/ unit within Group Infrastructure without delay for processing.
 </li>
 <li>
 Identify suitable opportunities to cross-sell products or services offered to customers.
 </li>
 <li>
 Responsible for &ldquo;Manager Customer Services&rdquo; activities, when necessary, or to ensure successful staff rotation.
 </li>
 <li>
 Monitor and review the branch&rsquo;s security procedures and control access to vault.
 </li>
 <li>
 Continuous Improvement:
 </li>
 <li>
 Set examples by leading improvement initiatives through cross-functional teams ensuring successes.
 </li>
 <li>
 Identify and encourage people to adopt practices better than the industry standard.
 </li>
 <li>
 Continuously encourage and recognise the importance of thinking out-of-the-box within the team.
 </li>
 <li>
 Encourage, solicit and reward innovative ideas even in day-to-day issues.
 
 
 </li>
 </ul>
 
 Education And Experience Requirements
 
 
 
 <ul>
 <li>
 Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
 </li>
 <li>
 At least 6 years of relevant experience, preferably within a highly rated international bank.
 </li>
 <li>
 Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 </li>
 <li>
 Well-informed of branch teller practices and regulations.
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport
 </li>
 <li>
 QID
 </li>
 <li>
 Education Certificate
 </li>
 <li>
 Birth Certificate
 </li>
 </ul>
</div>

QNB3582 - Head Teller (Qatarization)

Aqua Nim Water

We are looking for a motivated and customer-focused Customer Service Representative Female to join our team at DHA Phase 6 branch. If you have strong communication skills and a passion for helping customers, we&rsquo;d love to hear from you.Job Description (JD):As a Customer Service Representative, you will be responsible for:<ul><li>Handling customer inquiries via calls, messages, or in person</li><li>Providing accurate information about company products/services</li><li>Resolving customer complaints in a professional and timely manner</li><li>Maintaining customer records and updating databases</li><li>Following company policies and service standards</li><li>Coordinating with internal departments to ensure customer satisfaction</li></ul>Requirements:<ul><li>Minimum Intermediate / Bachelor&rsquo;s degree preferred</li><li>Good English communication skills (verbal &amp; written)</li><li>Prior customer service or call center experience is a plus</li><li>Basic computer skills (MS Office, CRM systems)</li><li>Positive attitude and problem-solving mindset</li><li>Ability to work in a fast-paced environment</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Friendly and professional work environment</li><li>Career growth opportunities</li><li>Training and skill development How to Apply:</li></ul>Apply directly on Indeed or submit your CV on Whatsapp 03331690009 Only Serious candidates encourge to apply.Hashtags (Indeed-friendly): #CustomerServiceRepresentative #CSRJobs #HiringNow #LahoreJobs #DHAJobs #CustomerServiceJobs #OfficeJobs #IndeedHiring #CareerOpportunityJob Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Service Representative DHA Phase 6 Branch (Female)

AL Wessil Holding

JD -CSR- Business CenterThe CSR will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. He/she will report directly to the Center Manager.Customer Service Representative Responsibilities:<ul><li>Manage large amounts of incoming phone calls</li><li>Generate sales leads</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Meet personal/customer service team sales targets and call handling quotas</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li><li>Managing a team of junior customer service representatives if any.</li></ul>Customer Service Representative Requirements:<ul><li>General Business education degree, or equivalent.</li><li>Ability to stay calm when customers are stressed or upset.</li><li>Computers proficient.</li><li>Experience working with customer support/hospitality sectors.</li><li>Excellent communication skills.</li><li>Proven sales track record.</li><li>Self driven-Trustworthy-Ambitious</li><li>Ability to deal with different nationalities and strong verbal and written English</li></ul>Job Type: Full-timePay: Up to BD500.000 per monthWork Location: In person

Customer Service Representative/Female

Concentrix

About the Role:We&rsquo;re looking for a Customer Service Representative who is passionate about helping people and delivering exceptional experiences. You&rsquo;ll be the first point of contact for our customers, handling inquiries, solving problems, and ensuring satisfaction at every interaction.What You&rsquo;ll Do:<ul><li>Respond promptly to customer inquiries via phone, email, or chat</li><li>Handle and resolve complaints in a professional manner</li><li>Provide accurate information about products and services</li><li>Maintain detailed and organized records of customer interactions</li><li>Collaborate with other departments to ensure customer satisfaction</li><li>Meet performance targets related to quality, speed, and efficiency</li></ul>Requirements:<ul><li>Excellent command of English (spoken and written)</li><li>Strong communication and problem-solving skills</li><li>6 months of proven experience in CS</li><li>Ability to multitask and stay calm under pressure</li><li>Basic computer literacy (MS Office, CRM systems)</li><li>Previous experience in customer service or call centers is a plus</li></ul>What We Offer:<ul><li>Competitive salary</li><li>Social and medical insurance</li><li>Paid training and career development opportunities</li><li>Friendly and supportive work environment</li><li>24/7 transportation provided</li></ul>Job Type: Full-timePay: Up to E&pound;21,000.00 per monthApplication Question(s):<ul><li>Are you Egyptian?</li><li>Are you ready to start immediately ?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>customer service: 1 year (Required)</li></ul>Language:<ul><li>English fluently (Required)</li></ul>Location:<ul><li>Cairo (Required)</li></ul>

Customer Service Rep. ( Banking field )

Loomis

As Cash Management Services Teller, you work with your team to ensure the safe and secure preparation and processing of cash, coin, and check deposits for our Loomis customers. Duties: <ul> <li>Conduct deposit verification and/or change order preparation using specialized counting equipment and procedures.</li> <li>Separate currency, coin, and/or check deposits received from bank, ATM, and/or commercial customers providing accurate count by denomination.</li> <li>Prepare currency and/or coin change orders by denomination for each customer assigned. </li> </ul> Qualifications: <ul> <li>Ability to read, count, add, subtract, write and record numbers. </li> <li>Ability to perform simple computer data entry.</li> <li>Ability to use calculator by touch. </li> </ul> Working Conditions <ul> <li>Full-time schedule consists of 40 hours per week performed in 8 hour or split shifts</li> <li>Work is performed in a room or work area within a vault with little or no exposure to outside light</li> <li>Work is performed from a sitting position (on a stool with back support) or standing position (in front of a 3.5 - 4 foot high counter)</li> </ul> Benefits: Loomis offers one of the most comprehensive employees benefit packages in the industry, which includes: <ul> <li>Vacation and Sick Time (PTO) as well as Paid Holidays</li> <li>Health & Dental Insurance</li> <li>Vision Insurance</li> <li>401(k) Plan</li> <li>Basic Life Insurance Plan</li> <li>Voluntary Life Insurance Plan</li> <li>Flexible Spending and Health Savings Account</li> <li>Dependent Care Account</li> <li>Industry leading Training and Development</li> </ul> With a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail businesses across the US. Loomis prides itself on providing employees with opportunities for career advancement and job satisfaction. In fact, many of our company's managers, vice presidents, and corporate executives started out in the branches as driver/guards and tellers. Our work can be challenging, but the thousands who have stayed with our company for decades will tell you that if you have the desire to learn and the drive to succeed, Loomis is the place to be. Come join our team! Loomis is an equal opportunity employer. EEO AA M/F/Vet/Disability. Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

Cash Management Services Teller

First Interstate Bank

<div><div>**If you are a current FIB employee, please apply through the Career Worklet in the <div>Employee Portal</div>.</div><div>
This position is located at our Rapid City, SD East branch. 
 
What&rsquo;s Important to You 
We know your career is just one aspect of a meaningful, complex, and demanding life. That&rsquo;s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.</div><ul><li>
Generous Paid Time Off (PTO) in addition to paid federal holidays.</li><li>
Child Care Assistance Program for eligible dependent(s).</li><li>
Exercise reimbursement program for employees.</li><li>
The health and happiness of the places we call home matter to us. Learn a little more about what we do for the <div>communities we serve</div> and why we want YOU to be a part of it.</li></ul><div>
We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate. 
 
SUMMARY 
The Teller III will be responsible for daily teller transactions in both the lobby and drive-up locations of the branch and participate in all dual control functions. This position is also responsible for the delivery of outstanding customer service and for developing and maintaining client relationships by recognizing referral opportunities for additional Retail products and other lines of business. 
 
ESSENTIAL DUTIES AND RESPONSIBILITIES</div><ul><li>
Provides customer account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, recording night and mail deposits, and selling cashier's checks, traveler's checks and savings bonds.</li><li>
Answers customer's questions in person and/or on the telephone.</li><li>
Records customer account transactions by logging cashier checks, travelers' checks, and other special services; prepare currency transaction reports.</li><li>
Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customer needs, and directing customers to a branch representative.</li><li>
Completes special customer requests by closing accounts, taking orders for checks, opening and closing Christmas and vacation clubs, exchanging foreign currencies, and providing special statements, copies, and referrals.</li><li>
Completes safe-deposit box procedures.</li><li>
Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins, reconciling loan coupons and other transactions, turning in excess cash and mutilated currency to Teller Group Leader, and maintaining supply of cash and currency.</li><li>
Complies with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other teller currency, and assisting in certification of proof.</li><li>
Maintains customer confidence and protects bank operations by keeping information confidential and cautioning others regarding potential breaches.</li><li>
Improves teller job knowledge by attending training sessions.</li><li>
Contributes to customer service and bank success by welcoming related, different, and new requests to include helping others accomplish job results.</li><li>
Participate in all dual control functions.</li><li>
Processes expected number of teller transactions or more daily using our current teller platforms; transactions include processing deposits, loan payments, mortgage payments, credit card payments, escrow payment, cash advances, check cashing, official check purchases, proof transactions, and the buying or selling of foreign currency.</li><li>
Utilizes 360View to process activities, incidents, and referrals to business partners and all other lines of business.</li><li>
Recognizes the need to place holds according to Reg CC and bank policies, and adhering to all proper check and cash handling standards.</li></ul><div> 
MANAGEMENT RESPONSIBILITIES</div><ul><li>
Mentors Teller I and II employees.</li></ul><div> 
QUALIFICATIONS 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
 
KNOWLEDGE, SKILLS AND ABILITIES</div><ul><li>
Ability to handle confidential and sensitive information.</li><li>
Excellent mathematical aptitude.</li><li>
Excellent communication skills, both written and verbal.</li><li>
Strong interpersonal skills.</li><li>
Follows all check and proper cash handling standards, meeting or exceeding bank cash balancing standards.</li><li>
Demonstrates compliance with all bank regulations for assigned job functions and applies to designated job responsibilities.</li><li>
Keeps up to date on regulation changes; follows all bank policies and procedures.</li><li>
Completes all required annual or job-specific training.</li><li>
Embraces First Interstate Bank vision, mission, and values.</li></ul><div> 
EDUCATION AND/OR EXPERIENCE</div><ul><li>
High School Diploma or General Education Degree (GED) required</li><li>
1-3 years experience in a cash handling and customer service role required</li></ul><div> 
PHYSICAL DEMANDS AND WORKING ENVIRONMENT 
The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.</div><ul><li>
Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently</li><li>
Handling - Frequently</li><li>
Hearing - Frequently</li><li>
Lifting - Occasionally</li><li>
Sitting - Occasionally</li><li>
Standing - Frequently</li><li>
Talking - Frequently</li><li>
Walking - Occasionally</li><li>
Noise Level - Moderate</li><li>
Typical Work Hours - Vary based on scheduling/business need</li><li>
Regular and Predictable Attendance - Required</li></ul><div> 

**If you are a current FIB employee, please apply through the Career Worklet in the <div>Employee Portal</div>.</div></div>

Teller III

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