customer service representative teller

United Arab Bank

<div>
 
 
 Job Purpose
 
 :
 
 
 
 
 
 The Teller is responsible for delivering efficient, accurate, and courteous service to customers by managing daily teller operations, including cash transactions, deposits, withdrawals, and other banking services. This role ensures strict adherence to the bank&rsquo;s policies, procedures, and regulatory requirements to protect customer information and assets while handling large volumes of cash. The Teller plays a key role in mitigating operational risks and contributes to a positive customer experience by addressing inquiries, resolving issues promptly and promoting the bank&rsquo;s products and services as appropriate, ensuring the overall success of branch banking services.
 
 
 
 
 
 
 Principal Accountabilities
 
 :
 
 
 
 
 
 
 Customer Service
 
 :
 
 
 Deliver high-quality, courteous, and efficient service to customers, ensuring a positive banking experience. Act as the first point of contact, providing a professional and welcoming environment. Address customer inquiries, resolve issues promptly and escalate complex concerns to appropriate channels as needed, while promoting the bank&rsquo;s products and services. Treat customers fairly and ensure to adherence to CPR regulation and specially handling people of determination and customer complaints.
 
 
 
 
 
 
 Transaction Processing
 
 :
 
 
 Accurately process a range of customer transactions, including deposits, withdrawals, transfers, loan/financing payments, checking cash, ATM posting, clearing cheques, post-dated cheques (PDC), PDC cancellations, transfer cheques, demand posting, ATM dispute resolution, ATM shortage handling, reconciliation, special clearing, end-of-day balancing, and cash and transaction reporting. Ensure compliance with the bank&rsquo;s policies and procedures align with regulatory requirements.
 
 
 
 
 
 
 Cash Handling and Balancing
 
 :
 
 
 Manage cash transactions, ensuring accurate handling of large volumes of cash. Monitor cash levels in teller drawers and balance cash at the beginning and conduct end-of-day cash balancing and promptly reporting and resolving any discrepancies. Check for counterfeit notes and follow procedures to handle suspected counterfeit currency in line with bank policy and regulatory guidelines. Ensure adherence to the bank&rsquo;s processes on all transactions, including counterfeit note detection, transaction thresholds for cash deposits, vault procedures and other applicable guidelines.
 
 
 
 
 
 
 Compliance and Risk Management
 
 :
 
 
 Ensure strict compliance with bank policies, procedures, and regulatory requirements, including all Central Bank regulations, to protect customer information and assets. Identify and report suspicious transactions or potential fraud in line with the bank&rsquo;s anti-money laundering (AML), know your customer (KYC), and risk management procedures. Adhere to all guidelines to ensure timely account or asset closures and meet the required turnaround time (TAT). Ensure compliance to CBUAE regulations at all times as applicable.
 
 
 Compliance and Adherence to Consumer Protection Regulation and Standards:
 
 <ul>
 <li>
 Ensure that CPR guidelines are being followed 100% at all times. Any breach identified is reported to Head of Consumer Protection immediately.
 </li>
 <li>
 Ensure all trainings related to CPR are completed. This also includes Islamic banking and Sharia training.
 </li>
 <li>
 Ensure adherence to the guideline for people of determination and vulnerable people.
 </li>
 <li>
 Ensure customer complaints are logged and resolved on timely basis.
 </li>
 </ul>
 
 
 
 
 
 Record Keeping and Documentation
 
 :
 
 
 Maintain accurate records of transactions and ensure proper documentation of all activities. Follow internal procedures for filing and reporting as per the bank&rsquo;s standards for audits and compliance.
 
 
 
 
 
 
 Cross-Selling and Recommendation
 
 :
 
 
 Identify customer needs and recommend the bank&rsquo;s products and services that may enhance the customer&rsquo;s banking experience. Refer customers to branch manager or specialized departments when appropriate.
 
 
 
 
 
 
 Team Collaboration
 
 :
 
 
 Work collaboratively with branch staff to support overall branch operations and customer satisfaction. Communicate effectively with team members, sharing insights and information to improve processes and address any customer issues collectively. Foster a positive work environment by supporting colleagues and contributing to a team-focused culture.
 
 
 
 
 
 
 Continuous Improvement
 
 :
 
 
 Actively participate in training and development programs to enhance knowledge of bank products, policies, and customer service standards. Provide feedback to improve processes and customer service delivery with an emphasis on compliance, risk management, and customer protection.
 
 
 
 
 
 
 Job Requirements (Qualifications/Experience)
 
 :
 
 
 
 
 <ul>
 <li>
 Minimum high school diploma or a bachelor&rsquo;s degree in finance, business administration or any related field is preferred.
 </li>
 <li>
 Minimum 1 year of experience in a cash-handling role, experience in banking or financial services is preferred.
 </li>
 </ul>
 
 
</div>

Teller, Branch Banking - Dubai, Retail Banking (Emirati Talent)

البنك التجاري الدولي

<div></div><div><div>Description<div></div> 
Job PURPOSE:

To perform the operational functions related to cash area including cash/non-cash transactions and provides a superior service level to all customers.

KEY ACCOUNTABILITIES

Operational Functions
<ul><li>Perform all the ATM functions including preparing daily proof sheet , handling captured cards , filling along with the replenishment of onsite ATM machines and reports any malfunctions for repairs and maintenance.</li></ul>
<ul><li>Introduce alternative channels to customers to reduce traffic in branches according to bank SOP&rsquo;s.</li></ul>
<ul><li>Process all the cash counter transactions accurately in accordance with the set objectives.</li></ul>
<ul><li>Manage the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault.</li></ul>
<ul><li>Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation as outlined in Branch standard operating procedure manual.</li></ul>
<ul><li>Cross sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs.</li></ul>
<ul><li>Adhere to the bank standards related to the average waiting &amp; serving time in addition to the productivity reports.</li></ul>
<ul><li>Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance.</li></ul>
<ul><li>Maintain accurate checking on all end of day reports and rectifying of highlighted discrepancies to ensure all controls and procedures are adhered to.</li></ul>
<ul><li>Check counterfeit currencies, checks and identities.</li></ul>

Reporting
<ul><li>Handle customer requests efficiently and raise any problems to the Head Teller/Operation Supervisor in order to meet customer satisfaction &amp; to reach customer delight</li></ul>
<ul><li>Be attentive to any possible frauds and risks and provide customer feedback to direct supervision.</li></ul>
<ul><li>Deviations and exceptions reporting in branch monthly exception report in a timely manner</li></ul>

Policies, Processes and Procedures
<ul><li>Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.</li></ul>
<ul><li>Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health &amp; safety procedures</li></ul>
<ul><li>Adhere to the bank clean desk policy</li></ul>

Day- to-day operations
<ul><li>Follows the day-to-day operations related to own jobs in the concerned department to ensure continuity of work</li></ul>

Compliance:
<ul><li>Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks.&quot;</li></ul><div> 
</div></div><div>
Qualifications<div></div> 
Qualifications:
<ul><li>Bachelor&rsquo;s degree of commerce, business administration, accounting or its equivalent</li></ul>
<ul><li>(0-2) Years of experience</li></ul>

Skills
<ul><li>Good command of English and Arabic languages</li></ul>
<ul><li>Communication Skills</li></ul>
<ul><li>Problem Solving Skills</li></ul>
<ul><li>Service Oriented</li></ul>
<ul><li>Process Oriented</li></ul>
<ul><li>Adept in using basic software such as office, internet and e-mail</li></ul><div> 
</div></div><div>
Primary Location: Egypt-South Sinai-SHARM EL SHEIKH BRANCH</div><div>
Work Locations: SHARM EL SHEIKH BRANCH</div><div>
Job: Front Liner</div><div>
Organization: RETAIL &amp; COMMERCIAL BANKING</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

TELLER - Sinai Area - Cairo & Alexandria Residents Only

AL Wessil Holding

JD -CSR- Business CenterThe CSR will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. He/she will report directly to the Center Manager.Customer Service Representative Responsibilities:<ul><li>Manage large amounts of incoming phone calls</li><li>Generate sales leads</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Meet personal/customer service team sales targets and call handling quotas</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li><li>Managing a team of junior customer service representatives if any.</li></ul>Customer Service Representative Requirements:<ul><li>General Business education degree, or equivalent.</li><li>Ability to stay calm when customers are stressed or upset.</li><li>Computers proficient.</li><li>Experience working with customer support/hospitality sectors.</li><li>Excellent communication skills.</li><li>Proven sales track record.</li><li>Self driven-Trustworthy-Ambitious</li><li>Ability to deal with different nationalities and strong verbal and written English</li></ul>Job Type: Full-timePay: Up to BD500.000 per month

Customer Service Representative/Female

Loomis

As Cash Management Services Teller, you work with your team to ensure the safe and secure preparation and processing of cash, coin, and check deposits for our Loomis customers. Duties: <ul> <li>Conduct deposit verification and/or change order preparation using specialized counting equipment and procedures.</li> <li>Separate currency, coin, and/or check deposits received from bank, ATM, and/or commercial customers providing accurate count by denomination.</li> <li>Prepare currency and/or coin change orders by denomination for each customer assigned. </li> </ul> Qualifications: <ul> <li>Ability to read, count, add, subtract, write and record numbers. </li> <li>Ability to perform simple computer data entry.</li> <li>Ability to use calculator by touch. </li> </ul> Working Conditions <ul> <li>Full-time schedule consists of 40 hours per week performed in 8 hour or split shifts</li> <li>Work is performed in a room or work area within a vault with little or no exposure to outside light</li> <li>Work is performed from a sitting position (on a stool with back support) or standing position (in front of a 3.5 - 4 foot high counter)</li> </ul> Benefits: Loomis offers one of the most comprehensive employees benefit packages in the industry, which includes: <ul> <li>Vacation and Sick Time (PTO) as well as Paid Holidays</li> <li>Health & Dental Insurance</li> <li>Vision Insurance</li> <li>401(k) Plan</li> <li>Basic Life Insurance Plan</li> <li>Voluntary Life Insurance Plan</li> <li>Flexible Spending and Health Savings Account</li> <li>Dependent Care Account</li> <li>Industry leading Training and Development</li> </ul> With a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail businesses across the US. Loomis prides itself on providing employees with opportunities for career advancement and job satisfaction. In fact, many of our company's managers, vice presidents, and corporate executives started out in the branches as driver/guards and tellers. Our work can be challenging, but the thousands who have stayed with our company for decades will tell you that if you have the desire to learn and the drive to succeed, Loomis is the place to be. Come join our team! Loomis is an equal opportunity employer. EEO AA M/F/Vet/Disability. Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

Cash Management Services Teller

Vice keeper - TIDYHILL

About Company:TadBeer Center operates under Vicekeeper Group, a Dubai-based ecosystem providing domestic staffing, training, and visa services under MOHRE authorization. The center focuses on professional domestic worker placement, training, and legal documentation through high service standards and digital transformation.Location: Dubai, UAEEmployment Type: Full-time (6 days/week)Schedule: 9 hours/day including 1-hour break (rotating AM/PM shifts)Role Summary: We are looking for a customer-facing, sales-driven Customer Service Representative to welcome and support walk&#8209;in clients at our Dubai office. You will guide customers through our services, prepare contracts, coordinate with our operations team to match customers with the right workers, and follow up to ensure a great experience.What you will do: &middot; Greet walk&#8209;in customers and provide a professional, friendly first impression.&middot; Understand customer needs and present suitable service, proactively upsell and cross&#8209;sell where relevant.&middot; Prepare, explain, and process service agreements/contracts accurately and in a timely manner.&middot; Coordinate with operations to match customers with appropriate workers and confirm availability.&middot; Ensure smooth office procedures (appointments, documentation, payments, and basic administrative tasks).&middot; Maintain accurate customer records in the CRM and ensure data privacy compliance.&middot; Conduct follows&#8209;ups with customers to confirm satisfaction, handle concerns, and encourage repeat business.&middot; Support day&#8209;to&#8209;day office needs and contribute to a clean, organized reception area.What makes you a great fit: &middot; Strong command of English (spoken and written); additional languages are a plus.&middot; Presentable and professional appearance suitable for a customer-facing role.&middot; Proven experience in customer service and consultative sales in a retail, hospitality, or services environment.&middot; Confident communicator with excellent listening and persuasion skills.&middot; Organized and detail&#8209;oriented, comfortable handling contracts and basic office systems.&middot; Proactive, positive attitude with a strong sense of ownership and accountability.Salary: AED 4,000 &ndash; 4,500 per month + CommissionsJob Type: Full-time

Customer Service Representative ( Tadbeer Experience)

Y & H Cargo Pvt. Ltd

Job Summary:We are seeking a proactive and customer-focused individual to join our cargo services team as a Customer Service &amp; Telecaller. This role involves handling customer inquiries, coordinating cargo shipments, resolving issues, and ensuring customer satisfaction through professional communication over phone, email, and other channels.Key Responsibilities:Customer Service &amp; Tellecaller<ul><li>Respond promptly to customer inquiries regarding cargo bookings, shipment status, rates, and delivery timelines.</li><li>Provide accurate information and resolve issues efficiently to ensure high customer satisfaction.</li><li>Coordinate with operations, logistics, and warehouse teams to ensure timely pick-up and delivery.</li><li>Maintain updated customer records and shipment documentation.</li><li>Handle complaints professionally and escalate complex issues when necessary.</li><li>Make outbound calls to existing and potential customers to promote cargo services.</li><li>Follow up on leads and inquiries to convert them into bookings.</li><li>Explain services, pricing, and shipment processes clearly.</li><li>Maintain a call log and update CRM systems regularly.</li><li>Conduct post-delivery follow-up calls for feedback and future business.</li></ul>Required Skills:<ul><li>Excellent verbal and written communication skills in [English/Local Language].</li><li>Strong interpersonal skills and a customer-centric attitude.</li><li>Basic knowledge of cargo/shipping/logistics processes preferred.</li><li>Proficiency in MS Office and CRM software.</li><li>Ability to handle pressure and multitask in a fast-paced environment.</li><li>Previous experience in customer service or telecalling, preferably in the cargo/logistics sector.</li></ul>Job Type: Full-timePay: &#8377;15,000.00 - &#8377;25,000.00 per monthWork Location: In person

Customer Servicce & Tellecaller

Arab African International Bank

<div>
 
 
 Job Description:
 
 
 
 
 
 
 
 Cash Transactions
 
 
 
 1- Handle all Teller function accountabilities when assigned as a Teller.
 
 
 2- Process customers&rsquo; OTC (Over the counter) transactions; support Customer Service in sales through customers referrals and support branch sales through universal teller proactive outreach.
 
 
 
 
 
 
 Operations
 
 
 
 3- Handle all Operations Coordinator function accountabilities when assigned as an Operations Coordinator.
 
 
 4- Service complex customer walk-in transactions (e.g. transfers, cheques) and support Customer Service in sales through referrals.
 
 
 
 
 
 
 Floor Management
 
 
 
 5- Handle all Floor Manager &amp; Quick Service Officer functions accountabilities when assigned as a Floor Manager or Quick Service Officer.
 
 
 6- Meet &amp; greet customers and guide them to the right staff; help with missing documents and ensure seamless experience; Educate customers with ATM functionalities and services and support with online sign-ups utilizing demo account.
 
 
 7- Process simple customer transactions under 2 mins (e.g. debit card issuance request, cheque deposits, statement and letter issuance).
 
 
 
 
 
 
 Customer Relationship Management:
 
 
 
 8- Handle all Customer Relationship Officer accountabilities when assigned.
 
 
 9- Own and handle customer queries by taking ownership and responding in a timely manner.
 
 
 10- Answer questions about account types and banking products and services, such as money market accounts, exchange rates, loans, and credit cards.
 
 
 11- Open all types of accounts (current, savings, time deposit, saving certificates).
 
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor's degree in accounting, finance, business or related field
 </li>
 <li>
 From 0 &ndash; 3 years of retail banking experience.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Good communication skills
 </li>
 <li>
 Good Problem-solving skills
 </li>
 <li>
 Detailed oriented &amp; well organized
 </li>
 </ul>
 
 
</div>

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