customer service representative teller

Mashreq Corporate & Inve...

The Remote Teller (RT) shall perform financial &amp; service transactions in risk free &amp; efficient manner over video calls while maintaining the set service &amp; control standards at all times.Process financial &amp; service transactions accurately and swiftly in accordance with the laid down procedures over a video call on the Interactive Teller Machine.Strive towards reducing wait time and serve time by efficient processing of all transactions.Strive towards managing customer expectation for each interaction.Ensure zero risk of cash transactions in accordance with SOP with zero operational losses.Ensure accurate delivery / receipt of cash to / from customers at all times.Be aware of fraud trends &amp; be vigilant and alert on any possible fraud risks.Provide continuous feedback and seek guidance and assistance and approval from direct supervisor on any irregular / or suspicious transaction.Adhere to transactions limit, override approval and call back processes.Error free transactional report checking.Investigate in detail any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation.Comply with all policies and procedures to ensure an acceptable risk rating of the remote Teller unit.Assist Team Leader / Remote Teller Manager in handling day to day transactional and service / maintenance activities.Ensure 100% score at remote teller area with mystery shoppers.Be vigilant to identify customer needs &amp; cross sell / refer Mashreq products.Remain updated on all process / control amendmentsProvide friendly, efficient &amp; accurate servicesFull flexibility working in different shiftsComplete knowledge of Interactive teller machine functionalities &amp; minor trouble shootingGood customer service skillsStrong inter-personal, communication skillsStrong work ethics &amp; Team workAbility to handle pressureDetail oriented, quick with numbers, very vigilantAbility to handle routine work with enthusiasm and vigorProcess related to financial / service transactions1-3 years of experience as a teller within banking industry.Job CompetenciesAttention to Detail &amp; Quality (Level 2)Customer Focus (Level 3)Communication &amp; Interpersonal skills (Level 2)Commitment to Results (Level 2)Planning &amp; Organizing (Level 2)

Remote Teller- DBC Interactive Remote Tellers

First Abu Dhabi Bank

Job Title Teller Retail Banking Services Dubai, UAE Job Description Teller Retail Banking Services Dubai, UAE Role Summary First Abu Dhabi Bank (FAB) is hiring a Teller for its Dubai branch to deliver seamless front-office banking transactions, uphold high service standards, and promote digital channel adoption. This customer-facing role is vital in enhancing the daily banking experience while maintaining compliance, risk controls, and operational excellence. Job Details Location: United Arab Emirates Location: Dubai Industry: Banking / Mortgage Professionals Function: Customer Service Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time What You ll Do * Handle cash transactions including deposits, withdrawals, inter-account transfers, and safe/vault reconciliation * Process demand drafts, telegraphic transfers, travellers cheques, IPOs, and returned outward clearings * Assist customers with cheque collection, posting vouchers, updating currency boards, and banking product queries * Ensure 100% accuracy in transaction processing with zero income leakage or compliance errors * Answer phone inquiries professionally and escalate as needed * Actively promote and demonstrate FAB s online/mobile banking applications to walk-in customers * Generate qualified leads for retail banking products by identifying customer needs * Support branch management in daily operations and complete mandatory trainings * Represent FAB values to achieve NPS (Net Promoter Score) targets and maintain high customer satisfaction * Maintain meticulous documentation and file management as per bank procedures Ideal Profile * High school diploma or equivalent * Minimum 2 years of front-line banking experience, preferably in UAE retail banking * Knowledge of core banking services, transaction protocols, and customer service practices * Strong numerical accuracy, attention to detail, and cash handling discipline * Familiar with online/mobile banking tools and able to guide customers through digital onboarding * Excellent communication and interpersonal skills * Willingness to cross-sell and promote FAB products

Teller Retail Banking Services

United Arab Bank

<div>
 
 
 Job Purpose
 
 :
 
 
 
 
 
 The Teller is responsible for delivering efficient, accurate, and courteous service to customers by managing daily teller operations, including cash transactions, deposits, withdrawals, and other banking services. This role ensures strict adherence to the bank&rsquo;s policies, procedures, and regulatory requirements to protect customer information and assets while handling large volumes of cash. The Teller plays a key role in mitigating operational risks and contributes to a positive customer experience by addressing inquiries, resolving issues promptly and promoting the bank&rsquo;s products and services as appropriate, ensuring the overall success of branch banking services.
 
 
 
 
 
 
 Principal Accountabilities
 
 :
 
 
 
 
 
 
 Customer Service
 
 :
 
 
 Deliver high-quality, courteous, and efficient service to customers, ensuring a positive banking experience. Act as the first point of contact, providing a professional and welcoming environment. Address customer inquiries, resolve issues promptly and escalate complex concerns to appropriate channels as needed, while promoting the bank&rsquo;s products and services. Treat customers fairly and ensure to adherence to CPR regulation and specially handling people of determination and customer complaints.
 
 
 
 
 
 
 Transaction Processing
 
 :
 
 
 Accurately process a range of customer transactions, including deposits, withdrawals, transfers, loan/financing payments, checking cash, ATM posting, clearing cheques, post-dated cheques (PDC), PDC cancellations, transfer cheques, demand posting, ATM dispute resolution, ATM shortage handling, reconciliation, special clearing, end-of-day balancing, and cash and transaction reporting. Ensure compliance with the bank&rsquo;s policies and procedures align with regulatory requirements.
 
 
 
 
 
 
 Cash Handling and Balancing
 
 :
 
 
 Manage cash transactions, ensuring accurate handling of large volumes of cash. Monitor cash levels in teller drawers and balance cash at the beginning and conduct end-of-day cash balancing and promptly reporting and resolving any discrepancies. Check for counterfeit notes and follow procedures to handle suspected counterfeit currency in line with bank policy and regulatory guidelines. Ensure adherence to the bank&rsquo;s processes on all transactions, including counterfeit note detection, transaction thresholds for cash deposits, vault procedures and other applicable guidelines.
 
 
 
 
 
 
 Compliance and Risk Management
 
 :
 
 
 Ensure strict compliance with bank policies, procedures, and regulatory requirements, including all Central Bank regulations, to protect customer information and assets. Identify and report suspicious transactions or potential fraud in line with the bank&rsquo;s anti-money laundering (AML), know your customer (KYC), and risk management procedures. Adhere to all guidelines to ensure timely account or asset closures and meet the required turnaround time (TAT). Ensure compliance to CBUAE regulations at all times as applicable.
 
 
 Compliance and Adherence to Consumer Protection Regulation and Standards:
 
 <ul>
 <li>
 Ensure that CPR guidelines are being followed 100% at all times. Any breach identified is reported to Head of Consumer Protection immediately.
 </li>
 <li>
 Ensure all trainings related to CPR are completed. This also includes Islamic banking and Sharia training.
 </li>
 <li>
 Ensure adherence to the guideline for people of determination and vulnerable people.
 </li>
 <li>
 Ensure customer complaints are logged and resolved on timely basis.
 </li>
 </ul>
 
 
 
 
 
 Record Keeping and Documentation
 
 :
 
 
 Maintain accurate records of transactions and ensure proper documentation of all activities. Follow internal procedures for filing and reporting as per the bank&rsquo;s standards for audits and compliance.
 
 
 
 
 
 
 Cross-Selling and Recommendation
 
 :
 
 
 Identify customer needs and recommend the bank&rsquo;s products and services that may enhance the customer&rsquo;s banking experience. Refer customers to branch manager or specialized departments when appropriate.
 
 
 
 
 
 
 Team Collaboration
 
 :
 
 
 Work collaboratively with branch staff to support overall branch operations and customer satisfaction. Communicate effectively with team members, sharing insights and information to improve processes and address any customer issues collectively. Foster a positive work environment by supporting colleagues and contributing to a team-focused culture.
 
 
 
 
 
 
 Continuous Improvement
 
 :
 
 
 Actively participate in training and development programs to enhance knowledge of bank products, policies, and customer service standards. Provide feedback to improve processes and customer service delivery with an emphasis on compliance, risk management, and customer protection.
 
 
 
 
 
 
 Job Requirements (Qualifications/Experience)
 
 :
 
 
 
 
 <ul>
 <li>
 Minimum high school diploma or a bachelor&rsquo;s degree in finance, business administration or any related field is preferred.
 </li>
 <li>
 Minimum 1 year of experience in a cash-handling role, experience in banking or financial services is preferred.
 </li>
 </ul>
 
 
</div>

Teller, Branch Banking - Dubai, Retail Banking (Emirati Talent)

Army & Airforce Exchange Service

<div><div><div>H-010508-2025</div>
</div><div><h1 class="jobSectionHeader">Customer Experience Teller</h1>
</div><div><div>United States - Illinois - Scott AFB
</div></div><div><div>SCOTT MAIN STORE</div>
</div><div><div>Regular Part Time
</div></div><div>Job Description
<div>As a Customer Experience Teller, you will support staff with cash and sales. We are looking for a driven associate with a strong attention to detail and that enjoys numbers! You will issue change funds, prepare deposits, and other accounting and administrative duties. In addition, you may issue fishing/hunting licenses, manage layaways, or refunds. Strict controls need to be followed, so the ideal candidate will be meticulous and able to focus on a single task at a time. We will count on you to provide expert customer service to both our internal and external customers.
We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You&rsquo;ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.
So what can you expect as a Customer Experience Teller at the Exchange?<ul><li>
Greet every customer with eye contact and smile in your authentic way</li></ul><ul><li>
Acknowledge every waiting customer as soon as they arrive to the counter to let them know you&rsquo;ll be right with them</li></ul><ul><li>
Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer</li></ul><ul><li>
Ensure customers have an extraordinary experience while shopping</li></ul><ul><li>
Complete transactions accurately and efficiently while engaging customers in appropriate conversation</li></ul>
We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!</div>
</div><div>Job Grade
<div>1</div>
</div><div>Job Tier
<div>0</div>
</div><div>Career Area
<div>Financial Management
</div></div><div>Supervisor
<div>No</div>
</div><div>Job Qualifications
<div>Cash handling, accounting, and/or bookkeeping experience is required. Must possess knowledge of and ability to operate standard accounting machines 
 
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.</div>
</div><div>Additional Qualifications/Requirements
<div>SCHEDULE ROTATING SHIFTS 0800-1630/ 0800-1400 MON-FRI,SAT-SUN TO INCLUDE EVENINGS, WEEKENDS, AND HOLIDAYS. SCHEDULE SUBJECT TO CHANGE WITH PROPER NOTICE.MUST BE ABLE TO RECEIVE PAYMENT BY CASH, CHECK, CREDIT CARDS, VOUCHERS, OR AUTOMATIC DEBITS. ISSUE RECEIPTS AND CHANGE DUE TO CUSTOMERS. COUNT MONEY IN CASH DRAWERS AT THE BEGINNING OF SHIFTS TO ENSURE THAT AMOUNTS ARE CORRECT AND THAT THERE IS ADEQUATE CHANGE. GREET CUSTOMERS ENTERING ESTABLISHMENTS. MAINTAIN CLEAN AND ORDERLY CHECKOUT AREAS. ESTABLISH OR IDENTIFY PRICES OF GOODS, SERVICES OR ADMISSION, AND TABULATE BILLS USING CALCULATORS, CASH REGISTERS, OR OPTICAL PRICE SCANNERS.</div>
</div><div>Salary Minimum
<div>$15.00</div>
</div><div>Salary Maximum
<div>$19.52</div>
</div><div>Major Duties
<div>Provides high level of customer service and guidance to associates. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship in order to deliver a personalized customer experience. 
Operates a cash register or other sales related equipment to perform daily tasks. Verifies and accepts multiple tenders for payments and makes change with accuracy and zero variance tolerance. 
Maintains accountability for all money assigned, such as issuing change funds, prepares bank deposits, receives/verifies daily cash receipts, processing western union transactions, and petty cash funds. May maintain control of internal keys and handheld scanners. 
Actively communicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty. 
Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse. 
May perform a variety of routine administrative clerical duties such as processing layaways, controlling layaway merchandise, refunds/adjustments, issuing hunting/fishing licenses, and school meals at OCONUS locations. 
Performs other duties as assigned.</div> 
</div><div>Job Type
<div>Hourly</div>
</div><div>Number of Positions Remaining
<div>1</div></div></div>

Customer Experience Teller

IZIL Beauty

JOB TITLE: Customer Service RepresentativeDEPARTMENT: EcommerceREPORTS TO: CS LeadOverview: We are hiring a customer service representative to manage customer queries and complaints based in RAK. You will also be asked to process orders, modifications, and escalate complaints across several communication channels.Responsibilities:Maintaining a positive, empathetic, and professional attitude toward customers always.*Responding promptly to customer inquiries in all communication channels. Communicating with customers through various channels. Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support.Follow each role SOPSRequirements:High school diploma, general education degree, or equivalent.*Ability to stay calm when customers are stressed or upset. Experience working with customer support.Minimum 1 to 2 years customer support experience. Strong phone contact handling skills and active listening Familiar with CRM systems and practices (Plus)Customer orientation and ability to adapt/respond to different types of charactersCustomer Service Representative*Excellent communication and presentation skillsAbility to multitask, prioritize and manage time effectively Preferred age below 30 to 35 years.Bilingual Arabic and English (writing &amp; speaking).Skills &amp; Proficiencies:Customer Service Skills*Listening Skills Phone SkillsPatience Negotiation Positive AttitudeOrganizational Skills AdaptabilityAbility to Work Under Pressure English speakerComputer skills specially excelJob Type: Full-timePay: AED3,000.00 - AED3,200.00 per monthAbility to commute/relocate:<ul><li>Ras al-Khaimah: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Proficient In computer Knowledge</li><li>Preference Unmarried candidate</li><li>working Hours 8 and 6 days of working, 1 days off</li></ul>Experience:<ul><li>Customer service : 2 years (Preferred)</li></ul>Language:<ul><li>Must be fluent in Arabic and English (spoken and written) (Preferred)</li><li>Arabic &amp; English (Preferred)</li></ul>

Customer Service Representative - Female

Loomis US

As Cash Management Services Packout Teller, you work with your team to ensure the safe and secure preparation and processing of cash and coin orders and assist with Inventory Management duties for our Loomis customers . Key Responsibilities: <ul> <li>Prepare various currency and/or coin change orders by denomination for each customer assigned. Change orders can range anywhere from a pound to about 50 pounds of weight.</li> <li>Prepare Federal Reserve Bank shipments and receive FRB Deposits as requested by customers and as assigned by management. Bags can weight anywhere from a pound to about 45 pounds of weight.</li> <li>Add/Merge and Subtract/Pull from physical customer inventory funds. Count, accurately and efficiently, those inventories and report totals to management or Inventory Balancing teammate.</li> <li>Maintain First In, First Out (FIFO) in all customer inventories.</li> <li>Maintain physical counts, logs, FIFO, and adherence to Policy and Procedure for our Emergency Cash inventories. Prepare Emergency Cash (E-Cash) requests for our Cash In Transit (CIT) team. Provide accurate and efficient counts of all E-Cash inventories.</li> <li>Follow specific process to prepare contaminated deposits to ship to the Federal Reserve Bank and directed by management.</li> <li>Other duties as assigned by management.</li> </ul> Primary Requirements: <ul> <li>High school diploma or equivalent.</li> <li>Previous cash handling experience is preferred.</li> <li>Strong numerical aptitude and accuracy in processing financial transactions.</li> </ul> Individual Skills & Competencies: <ul> <li>Ability to read, count, add, subtract, write, and record numbers.</li> <li>Ability to perform simple computer data entry.</li> <li>Ability to use calculator by touch.</li> <li>Attention to detail and strong organizational skills.</li> <li>Problem-solving skills and ability to handle challenging situations.</li> <li>Demonstrate Professional and respectful behavior.</li> <li>Flexibility to adapt to changing priorities and customer needs.</li> <li>Strong ethics and a commitment to maintaining confidentiality.</li> </ul> Essential Functions & Working Conditions: <ul> <li>Full-time schedule consists of 40 hours per week performed in 8 hour or split shifts.</li> <li>Work is performed in a room or work area within a vault with little or no exposure to outside light.</li> <li>Work is performed standing for the entire shift and constantly lifting or pushing bags with average weights listed above.</li> </ul> As part of the qualification process for the Cash Management Services Bulk Teller position, a Human Performance Evaluation (HPE) is required. This evaluation requires successful completion of testing in the following areas: Lift: - 2lbs vertical lift from 36 inches to 52 inches from the floor (15X) - 25lbs vertical lift from 8 inches to 33 inches from the floor (1X) - 18lbs vertical lift from 1 inch to 36 inches from the floor (5X) - 2lbs vertical lift from 7 inches to 54 inches from the floor (17X) Lift-Carry: - 30lbs vertical lift from 8 inches to 40 inches from the floor, and horizontally transfer 10ft (1X) Push-Pull: - Horizontally transfer 90lbs of force on a sled (single, non-dominant arm), a distance of 1ft (1X) Repetitive Coupling: - Squeeze Jamar Hand Dynamometer requiring forces up to 30lbs / both right & left hands (17X each) Benefits Loomis offers one of the most comprehensive employees benefit packages in the industry, which includes: <ul> <li>Vacation and Sick Time (PTO) as well as Paid Holidays</li> <li>Health & Dental Insurance</li> <li>Vision Insurance</li> <li>401(k) Plan</li> <li>Basic Life Insurance Plan</li> <li>Voluntary Life Insurance Plan</li> <li>Flexible Spending and Health Savings Account</li> <li>Dependent Care Account</li> <li>Industry leading Training and Development</li> </ul> With a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail businesses across the US. Loomis prides itself on providing employees with opportunities for career advancement and job satisfaction. In fact, many of our company's managers, vice presidents, and corporate executives started out in the branches as driver/guards and tellers. Our work can be challenging, but the thousands who have stayed with our company for decades will tell you that if you have the desire to learn and the drive to succeed, Loomis is the place to be. Come join our team! Loomis is an equal opportunity employer. EEO AA M/F/Vet/Disability. Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability. <img src="https://www.jobg8.com/Tracking.aspx?KD66OVFTKeNkYaCC6tyIs0F7WKgljl5vw" width="0" height="0" />

Cash Management Services Pack Out Teller

Garden Island Federal Credit Union

Overview We are seeking a dedicated and motivated Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support in various financial services. Your ability to build relationships and effectively communicate will be essential in assisting customers with their banking needs, ensuring their satisfaction while promoting our products and services.Duties<ul><li>Provide outstanding customer service by addressing inquiries, resolving issues, and offering solutions related to financial products and services.</li><li>Engage in financial sales by promoting credit union products, upselling services, and identifying customer needs to enhance their experience.</li><li>Manage customer relationships through effective communication and follow-ups, ensuring a high level of satisfaction.</li><li>Implement fraud prevention and detection measures to safeguard customer accounts and maintain trust.</li><li>Handle cash management tasks including cash handling, cashiering, debits &amp; credits, and maintaining accurate records of transactions.</li><li>Utilize financial software for processing transactions and managing customer accounts efficiently.</li><li>Perform basic math calculations to ensure accuracy in transactions and assist customers with retail math inquiries.</li><li>Maintain a clean and organized workspace while adhering to company policies and procedures.</li></ul>Qualifications<ul><li>Proven experience in customer service or a related field within the financial services industry is preferred.</li><li>Strong skills in relationship management with the ability to foster positive interactions with customers.</li><li>Familiarity with loan processing, origination, and basic banking operations is advantageous.</li><li>Excellent communication skills both verbal and written; ability to convey information clearly.</li><li>Proficiency in basic math skills; capability of performing calculations accurately.</li><li>Experience with cash handling practices; understanding of cash management principles.</li><li>Knowledge of financial software applications; proficiency in 10 key typing is a plus.</li><li>A proactive approach to problem-solving with attention to detail. Join our team as a Customer Service Representative where you can make a difference in the lives of our customers while growing your career in the financial sector.</li></ul>Job Type: Full-timePay: $20.00 - $22.00 per hourBenefits:<ul><li>401(k) 10% Match</li><li>Bereavement leave</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Health insurance</li><li>Opportunities for advancement</li><li>Paid sick time</li><li>Paid time off</li><li>Prescription drug insurance</li><li>Vision insurance</li></ul>Ability to Commute:<ul><li>Koloa, HI 96756 (Required)</li></ul>Ability to Relocate:<ul><li>Koloa, HI 96756: Relocate before starting work (Required)</li></ul>Work Location: In person

Credit Union Teller / Customer Service Representative

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