customer sales representative Jobs in Lahore Pakistan

customer sales representative

sales consultant

customer service representative Jobs in Lahore Pakistan

customer service representative

customer success manager Jobs in Lahore Pakistan

customer success manager

collections specialist Jobs in Lahore Pakistan

collections specialist

customer service specialist

SoftSquare

<div>
 
 Job Description
 
 
 
 We are seeking a Customer Support &amp; Dispatch Specialist assist customers with inquiries, resolve issues, and ensure a positive experience. Strong communication, problem-solving skills, and a customer-centric mindset are essential.
 
 
 
 Qualification:
 
 Diploma or Bachelor&rsquo;s Degree
 
 
 
 Experience:
 
 1-2 years
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Respond to customer inquiries via phone, email, chat, or social media in a professional and friendly manner.
 </li>
 <li>
 Provide timely and accurate information regarding products, services, and policies.
 </li>
 <li>
 Troubleshoot and resolve customer issues or escalate to the appropriate department when necessary.
 </li>
 <li>
 Document customer interactions in the CRM system and track follow-up actions.
 </li>
 <li>
 Identify and suggest improvements to processes to enhance the customer experience.
 </li>
 <li>
 Collaborate with other team members and departments to ensure a smooth customer experience.
 </li>
 <li>
 Stay updated on product and service updates to provide accurate support.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Diploma or Associate&rsquo;s or Bachelor Degree
 </li>
 <li>
 1-2 years of customer service experience
 </li>
 <li>
 Proficiency in CRM systems
 </li>
 <li>
 Strong communication skills (verbal and written)
 </li>
 <li>
 Ability to resolve customer issues
 </li>
 <li>
 Excellent problem-solving and multitasking abilities
 </li>
 <li>
 Familiarity with customer support software and ticketing systems
 </li>
 <li>
 Positive customer-focused attitude
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Maintain professionalism in high-pressure situations
 </li>
 </ul>
</div>

Customer Support & Dispatch Specialist

Unisoftwares Pakistan

Key Responsibilities &ndash; Client Retention Specialist<ul><li>Manage and nurture relationships with existing customers to ensure high satisfaction and long-term retention</li><li>Proactively engage customers approaching renewal to prevent churn and address concerns in advance</li><li>Identify at-risk accounts and implement effective retention strategies to minimize cancellations</li><li>Conduct regular follow-ups through calls, emails, and CRM touchpoints</li><li>Understand customer needs and recommend suitable upgrades or add-on services</li><li>Drive revenue growth through upselling and cross-selling opportunities</li><li>Meet assigned retention, renewal, and upsell targets</li><li>Handle objections, complaints, and service-related issues in a professional and timely manner</li><li>Coordinate with Technical and Operations teams to resolve customer issues efficiently</li><li>Maintain accurate and up-to-date records of customer interactions, renewals, and upsells in the CRM</li><li>Gather customer feedback and share insights with management for service improvement</li><li>Ensure compliance with company policies and communication standards</li><li>Prepare periodic reports on retention performance, churn rates, and upsell revenue</li></ul>What We Offer<ul><li>Competitive base salary plus commission</li><li>Career growth and advancement opportunities</li><li>Shift timings: 7:00 PM &ndash; 4:00 AM</li><li>Interested candidates may send their resume to hr@unisoftwares.com or share it via WhatsApp at 0301-9069539</li></ul>Job Type: Full-timePay: Rs140,000.00 per monthAbility to commute/relocate:<ul><li>Lahore Johar Town: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Are you comfortable working night shift? </li></ul>Experience:<ul><li>client retention : 2 years (Required)</li></ul>Work Location: In person

Client Retention Specialist

Blue Star Manufacturing (Pvt) Limited

Job SummaryThe Ecommerce Operation Specialist will serve as a key operational and customer-facing member of the team, responsible for delivering excellent customer service while ensuring the accurate and timely processing of sales orders, returns, and exchanges through ERP systems such as QuickBooks or NetSuite. This role requires strong communication skills, exceptional attention to detail, and proficiency in data entry and order management. The ideal candidate is proactive, highly organized, and committed to supporting smooth and efficient transactional workflows.Key ResponsibilitiesCustomer Support<ul><li>Respond to customer inquiries via email, chat, and phone with professionalism and clarity.</li><li>Assist customers with product information, order status, tracking, returns, refunds, and general support needs.</li><li>Resolve customer concerns efficiently and ensure complete customer satisfaction.</li><li>Handle escalations with patience, empathy, and timely follow-up.</li><li>Maintain accurate documentation of customer interactions within CRM and ERP systems.</li><li>Identify recurring issues and suggest improvements to enhance the customer experience.</li></ul>Order &amp; Transaction Processing<ul><li>Order Entry: Accurately input and process new customer orders into QuickBooks/NetSuite or other systems from emails, sales teams, and e-commerce platforms.</li><li>Order Fulfillment Coordination: Partner with warehouse and operations teams to ensure orders are picked, packed, and shipped on schedule.</li><li>Invoicing &amp; Billing: Create and send accurate customer invoices in line with company policies.</li><li>Returns &amp; Exchanges: Process returns, refunds, and exchanges within the ERP, ensuring proper inventory and financial updates.</li><li>Troubleshooting: Investigate and resolve issues related to orders, inventory discrepancies, invoices, and shipping.</li><li>Documentation: Maintain organized digital and physical records for all orders, returns, and related communications.</li></ul>Data Entry &amp; Administrative Support<ul><li>Perform high-volume data entry to keep databases, spreadsheets (Excel), and ERP records accurate and up to date.</li><li>Add new items to the ERP with complete and correct details.</li><li>Assist in generating reports related to sales, returns, and inventory levels as required by management.</li><li>Maintain and organize filing systems&mdash;digital and hard copy&mdash;ensuring confidentiality and quick retrieval.</li><li>Coordinate with customers and internal teams to provide updates on order status, delays, troubleshooting results, and other transactional details.</li><li>Provide general office support, including managing supplies, handling mail, and assisting with clerical tasks.</li><li>Perform other related duties assigned from time to time.</li></ul>Eligibility Requirements<ul><li>2&ndash;3 years of experience as an Ecommerce Administrative Assistant or in a similar role involving ERP-based order processing, invoicing, and returns management.</li><li>Proficiency in QuickBooks, NetSuite, or equivalent ERP systems.</li><li>Strong skills in Microsoft Excel for data entry, reporting, and database updates.</li><li>High accuracy in data entry and experience handling large volumes of transactional data.</li><li>Familiarity with Accounts Payable/Receivable, invoicing, billing, and reconciliation processes.</li><li>Strong organizational skills with expertise in record keeping and documentation.</li><li>Excellent written and verbal communication skills for customer and internal correspondence.</li><li>Ability to investigate and resolve discrepancies with professionalism.</li><li>Highly proactive, detail-oriented, and capable of multitasking in a fast-paced environment.</li><li>Commitment to maintaining workflow efficiency, accuracy, and confidentiality.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How do you ensure accuracy while entering high volumes of order data?</li><li>How much experience you have as E-commerce operation specialist?</li><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Work Location: In person

Ecommerce Operation Specialist

RepairDesk

<div>
 
 
 Efani
 
 is a
 
 secure mobile service provider
 
 that&rsquo;s focused on cybersecurity. It&rsquo;s built to protect users from mobile-threats like
 
 SIM swap attacks
 
 , eavesdropping, identity tracking, and other security vulnerabilities.
 
 
 
 We use a &ldquo;mobile virtual network operator&rdquo; (MVNO) model, meaning they don&rsquo;t own the physical network towers; they lease infrastructure from big U.S. carriers (like AT&amp;T and Verizon) but layer their own security on top.
 
 
 Tasks
 
 
 We&rsquo;re looking for a Customer Support Specialist with an authentic American accent and a passion for delivering a high-touch client experience. You&rsquo;ll be the first point of contact for Efani customers and you will be answering calls, handling chats, resolving issues, and ensuring every client interaction reflects our reputation for reliability and security.
 
 
 
 This is a n
 
 on-sales role
 
 , focused on support, troubleshooting, and client satisfaction.
 
 
 <ul>
 
 <li>
 Answer inbound calls, chats, and emails from Efani customers promptly and professionally.
 </li>
 
 <li>
 Assist clients with SIM activations, plan questions, billing inquiries, and troubleshooting.
 </li>
 
 <li>
 Maintain a calm, polite, and confident tone &mdash; always representing Efani&rsquo;s premium image.
 </li>
 
 <li>
 Accurately record customer interactions and resolutions in the CRM/support system.
 </li>
 
 <li>
 Escalate complex or technical issues to internal specialists when needed.
 </li>
 
 <li>
 Collaborate with the operations and engineering teams to improve customer experience.
 </li>
 
 <li>
 Follow scripts and SOPs, but also apply judgment to deliver empathetic, human support.
 </li>
 
 </ul>
 
 
 
 KPIs / Success Metrics
 
 
 
 <ul>
 
 <li>
 
 Average response &amp; resolution time
 
 </li>
 
 <li>
 
 Customer satisfaction (CSAT) or NPS score
 
 </li>
 
 <li>
 
 Call quality and professionalism ratings
 
 </li>
 
 <li>
 
 Adherence to support scripts and SOPs
 
 </li>
 
 </ul>
 
 Requirements
 
 <ul>
 
 <li>
 
 2&ndash;5 years in customer support or client success (telecom, fintech, or SaaS preferred).
 
 </li>
 
 <li>
 
 Fluent English with a
 
 
 
 clear, neutral, or American accent
 
 
 
 &mdash; tested during interview.
 
 </li>
 
 <li>
 
 Confident on the phone and able to de-escalate challenging situations.
 
 </li>
 
 <li>
 
 Comfortable using CRM or ticketing tools (HubSpot, Zendesk, Intercom, or similar).
 
 </li>
 
 <li>
 
 Excellent written communication for chat and email support.
 
 </li>
 
 <li>
 
 Stable internet, quiet workspace, and professional audio setup for call handling.
 
 </li>
 </ul>
</div>

Customer Support Specialist

Mindbridge

<div>
 
 
 Who We Are
 
 
 
 We are Pakistan's largest English language-based outsourcing company and specialize in managing customer care services and back-office processes for global leaders in technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business units, and a comprehensive financial platform, we ensure client satisfaction and continue solidifying ourselves as our country's industry leader. At Mind Bridge, we continue to pride ourselves on our process efficiencies and quality-conscious philosophy. which have led to a continuous and growing engagement with industry-leading enterprises across the globe.
 
 
 
 
 
 
 The Job
 
 
 
 As Customer Experience Specialist you will act as a liaison, provide product/services information, answer questions on chat or email, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
 
 
 
 
 
 
 Get Hired Faster &ndash; Walk-In Interviews Open Now!
 
 
 
 Looking to kickstart your career without the wait? We&rsquo;ve got you covered!
 
 
 For the
 
 quickest response
 
 and a
 
 fast-track hiring process
 
 , visit our office for
 
 walk-in interviews
 
 . Just bring your:
 
 <ul>
 <li>
 
 Original CNIC
 
 </li>
 <li>
 
 Updated CV
 
 </li>
 </ul>
 
 ⏰
 
 When:
 
 Monday to Saturday, 11:00 AM - 6:00 PM
 
 
 📍
 
 Where:
 
 Mindbridge Center, 7 Kashmir Road, Opposite LDA Plaza, Lahore.
 
 
 Don&rsquo;t miss this chance to secure your dream job quickly! Walk in and walk out with an offer!
 
 
 
 
 
 
 What we offer:
 
 
 <ul>
 <li>
 Highest salary package for Non-Voice Customer Support: up to
 
 PKR 150,000
 
 </li>
 <li>
 No sales or monthly targets
 </li>
 <li>
 Medical Insurance
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 On job training
 </li>
 <li>
 State-of-the-art infrastructure
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Employee engagement &amp; appreciation programs
 </li>
 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Manage incoming chats/emails
 </li>
 <li>
 Identify and assess customers&rsquo; needs to achieve satisfaction
 </li>
 <li>
 Build sustainable relationships and trust with customer accounts through open and interactive communication
 </li>
 <li>
 Provide accurate, valid and complete information by using the right methods/tools
 </li>
 <li>
 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
 </li>
 <li>
 Follow communication procedures, guidelines and policies
 </li>
 <li>
 Take the extra mile to engage customers
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 A-Levels/Intermediate
 </li>
 <li>
 Natural instinct to empathize with users
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Native or bilingual spoken and written English skills
 </li>
 <li>
 Detail-oriented
 </li>
 </ul>
 
 
 
 
 
 We pride ourselves on being an equal opportunity employer, dedicated to fostering diversity and inclusion.
 
 
 
 
</div>

Customer Experience Specialist (Non Voice)

Novel Energy Solutions

<div>
 Job Type
 
 
 Full-time
 
 
 
 Description
 
 
 
 
 Summary
 
 
 
 The remote Customer Collections Specialist is responsible for managing and overseeing the collection of outstanding customer payments. This role involves working closely with customers to resolve payment issues, ensuring timely collection of receivables, and maintaining positive customer relationships. The goal is to minimize bad debt and improve cash flow while providing excellent customer service.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Manage Customer Accounts: Monitor and manage customer accounts to ensure timely payment of invoices. Identify and address any issues or discrepancies in billing.
 </li>
 <li>
 Collections Activities: Conduct outbound calls, send emails, and follow up with customers to collect outstanding payments. Utilize various communication methods to reach customers and resolve payment issues.
 </li>
 <li>
 Customer Interaction: Serve as the primary point of contact for customers regarding payment inquiries. Provide courteous and professional assistance to customers, addressing their concerns and resolving any disputes.
 </li>
 <li>
 Payment Plans: Negotiate and establish payment plans with customers who are experiencing financial difficulties. Ensure that payment plans are feasible and adhered to.
 </li>
 <li>
 Documentation: Maintain accurate records of all collection activities, including customer interactions, payment agreements, and follow-up actions. Update customer accounts and ensure all information is current.
 </li>
 <li>
 Reporting: Generate regular reports on collection activities, outstanding receivables, and payment status. Provide insights and recommendations to management for improving collection processes.
 </li>
 <li>
 Collaboration: Work closely with the finance and accounting teams to reconcile accounts and ensure accurate billing. Collaborate with other departments to address customer issues and improve overall customer satisfaction.
 </li>
 <li>
 Compliance: Ensure compliance with company policies and legal regulations related to collections. Stay updated on industry best practices and changes in regulations.
 </li>
 <li>
 Other duties as assigned
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Work Environment
 
 
 
 This job generally operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.?The employee is occasionally exposed to a variety of extreme conditions at job sites. The noise level in the work environment and job sites can be loud.?
 
 
 
 Physical Demands
 
 
 
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
 
 
 <ul>
 <li>
 While performing the duties of this role, the employee is regularly required to sit for extended periods, communicate effectively, and actively listen. Frequent use of hands and fingers is necessary for handling, feeling, and operating technical equipment.
 
 
 </li>
 </ul>
 
 Position Type/Expected Hours of Work
 
 
 
 This position occasionally requires long hours and occasional weekend work.
 
 
 
 Travel
 
 
 
 No travel is required for this position.
 
 
 
 Key Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree, preferably in business or communications
 </li>
 <li>
 3-5 years of experience managing a customer/client services, experience or success team
 </li>
 <li>
 Demonstrated ability to resolve customer issues
 </li>
 <li>
 Proficiency in MS Office Suite
 </li>
 <li>
 Experience in data management systems, such as Hansen or similar
 </li>
 <li>
 Experience with CRM, such as HubSpot or similar
 </li>
 <li>
 Strong attention to detail
 </li>
 <li>
 Exhibited capability of building and maintaining relationships
 </li>
 <li>
 Demonstrates understanding of the nuances of communication and interpersonal relationships
 </li>
 <li>
 Flexibility and adaptability to changing requirements
 
 
 </li>
 </ul>
 
 Desired Qualifications
 
 
 
 <ul>
 <li>
 1-2 years of experience in billing or service in the energy industry
 </li>
 <li>
 Experience in renewable energy
 </li>
 <li>
 Experience with Procore or similar construction management software
 
 
 </li>
 </ul>
 
 Novel Energy Solutions is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender
 
 
 identity
 
 
 or Veteran status.
 
 
 
</div>

Customer Collections Specialist

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist worldwide financial-services leading client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers and banking flavor but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Banking Experience preferred
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
 </li>
 <li>
 Assist customers with their items purchased through ecommerce website
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing the resolution
 </li>
 <li>
 Staying up to date with latest updates on system information, process changes and future updates
 </li>
 </ul>
</div>

Customer Services Specialist

Explore 863+ Customer service specialist in Lahore Pakistan this January. Find roles across top companies and apply now to boost your career.